Jobs Customer Support

Hi there!

Are you a tech enthusiast ready to take on a challenging role in a dynamic environment? We’re looking for a Support Engineer who is passionate about working with complex systems that make a real impact across the globe. If you have experience with Linux/UNIX, TCP/IP networking, MySQL, and hardware server components, you might be the perfect fit for our team!

Join us to work on world-class communication solutions, develop your skills, and build an exciting career.
Required skills:

— Intermediate English (B1)

— Familiarity with Linux/UNIX command-line tools/environment

— Intermediate knowledge of TCP/IP networking, network protocol and packet analysis

— Experience with MySQL or other SQL database

— Understanding of typical hardware server components

As a plus:

— Technical background and IT education

— Scripting skills (bash, perl or python)

— Linux server performance troubleshooting

— Experience with web server software (like apache, nginx)
— Knowledge in the field of voip, sip

Don’t know how to deal with an issue yet? Don’t worry, we’ve got good internal courses and documentation and a great team to help you climb up the learning curve!

We offer:

— Professional development

— Highly skilled colleagues who are ready to share knowledge

— Professional trainings

— Excellent career opportunities. Make yourself and become anyone you are willing to: Senior System Engineer, Senior System Administrator, Senior Software Developer, Senior QA Automation, Senior Project Manager, etc.

— Official competitive salary

— Performance review every six months

— Paid vacations, compensatory leaves and sick leave

— Work schedule up to you: standard “office” schedule (5 day 9 till 18.00 it is Kyiv time (UTC+2/+3 ) Or flexible schedule with 12-hour shifts every three days from 8 till 20.00 or from 20.00 till 8.00.

— English classes with the experienced teachers

Responsibilities:

— Assisting telecommunication providers with launching new projects, or reconfiguration of our solutions to fulfill their current business needs

— Troubleshooting technical issues by request from customer’s tech team

—Monitoring of customers’ hardware and software infrastructure and ensuring site reliability

— Performing software updates or/and migrations to the new hardware or in the cloud

— Constant self-development in technical skills to catch up with the latest trends in technology

— Communicating with customers in a professional manner through the ticketing system. Ensuring a timely resolution of all issues meeting or exceeding SLA’s or customer expectations

— Occasional business trips all over the world for employees who have deep system knowledge and desire to travel

— You will rapidly gain vast knowledge of:

a wide variety of software applications and other components (Docker, Cassandra, MySQL, Elastic) across companies in telecommunication industry

— Managing expectations of business customers and vise escalation to keep the situation under control

About company:

PortaOne is a software developer for communication service providers. We help telcos develop and provide new communication services (IPTV, MVNO/LTE core and another) in places where they didn’t exist before or were inaccessible due to cost. Our products are a unique combination of commercial software (high-quality support, detailed documentation, etc.) while completely open to customers (open-source code, specific tools to support client-created modifications). If using a metaphor, we provide reliable hi-tech vans for communications industries’ Wild West pioneers.

The company was founded in 2001 — and now our staff consists of nearly 250 people. We have 480+ clients (Vodafone, Ziggo, TRavelSIM) in more than 90 countries on all five continents. The demand for our products has been growing for over two decades, and the pandemic even boosted it. So if you look for a challenging job with a highly demanded product and a stable income, PortaOne is the right place!

More information about the company can be found on our website portaone.com.

We are looking for the person who would join the Support and Product Managers Team.

Main Requirements:

- Advanced English level proficiency, both written and verbal; 
- Technical background or mindset;

Would be a plus:
- ERP experience;

- Experience in managing software developments;

- Experience and/or knowledge in Accounting, Warehousing, CRM areas of the business;
- Experience and/or Knowledge in Office365/Azure integrations.

What will you do?
- Oversee the resolution of reported system errors, whether raised by customers or identified internally. 

- Evaluate customer requirements  and transform them into tech specs for developers;
- Ensuring timely delivery of clients' developments within the estimated budget;

- Business analysis: identifying problems, opportunities and solutions for complex issues;

- Participating in ongoing reviews of business processes and developing optimisation strategies;

- Managing internal R&D improvements from scoping to the delivery;

- Maintaining technical documentation.

This position combines communication with customers, working with Product Managers and developers, a bit of QA-ing, and just a little bit of being Sherlock Holmes when it comes to replicating strange bugs. 

We offer a stimulating, cultured and energetic working environment designed to create unparalleled career experience to develop lifelong skills personally and professionally. We present equal opportunities for career development which we actively promote and assist with in every way.

About the Role

We are hiring a Senior Merchant Operations Manager to build and own the payments infrastructure for our web-to-web subscription funnels.

This is a hands-on payments role, requiring deep experience with subscription billing, merchant operations, and payment infrastructure.

If you have primarily customer support or general operations experience without payments, this role is NOT a match.

Key Requirements

• Strong hands-on experience in payments, merchant operations, or billing operations
• Mandatory: experience in mobile/web subscription products
• Hands-on with subscription payment systems: Stripe, PayPal, Adyen, Paddle
• Deep understanding of:
  • subscription billing lifecycle
  • renewals, retries, refunds, chargebacks
  • routing, cascading, and payment recovery processes
• Experience setting up merchant accounts and PSPs
• Experience working cross-functionally with Product, Engineering, and Support teams
• Knowledge of fraud, disputes, and chargeback operations

Key Responsibilities

• Own setup and operations of payment infrastructure for web-to-web subscription funnels
• Manage Stripe/Paddle/Adyen, merchant accounts, billing systems, and other PSPs
• Design scalable processes for routing, cascading, and payment recovery
• Drive payment-related process improvements, issue resolution, and user notifications
• Build SOPs, playbooks, and operational documentation

Nice to Have

• Experience with high-growth consumer subscription products
• Experience building payment-related support processes or teams
• Understanding of how payment operations impact conversion and retention

✅ Key Messaging for Filtering

1. Start description with “Hands-on payments experience required” 
   • “This role is NOT for general customer support or content moderation specialists.”

Description

We are hiring a Senior Merchant Operations Manager (Payments Manager) to build and own the payments operations infrastructure behind our web-to-web subscription funnels. This person will set up and scale merchant and PSP operations, billing processes, routing and cascading readiness, payment recovery flows, user payment notifications, and payment support operations. The ideal candidate has deep experience in mobile/web/web-to-web subscription businesses and hands-on knowledge of Stripe, PayPal, merchant setup, and subscription payment infrastructure.

Requirements

Strong experience in payments, merchant operations, or billing operations

Mandatory background in mobile and web subscription products

Deep understanding of subscription billing, renewals, retries, refunds, and chargebacks

Hands-on experience with Stripe/PayPal/Adyen/Paddle

Experience setting up merchant accounts, PSPs, and payment infrastructure

Strong knowledge of routing, cascading, and payment recovery processes

Experience working cross-functionally with product, engineering, and support teams
Knowledge of fraud, disputes, and chargeback operations

Responsibilities

Own setup and operations of payment infrastructure for web-to-web subscription funnels

Set up and manage Stripe/Paddle/Adyen, merchant accounts, billing systems, and other PSPs

Design scalable processes for routing, cascading, payment recovery, and issue resolution

Partner closely with the Payments Manager, PMM, PDMs, product, and support teams

Own payment-related user notifications and billing communication flows

Establish support processes for payment-related user issues

Build SOPs, playbooks, and operational documentation

Identify gaps in the payment stack and drive operational improvements

Nice to have

Experience with web-to-web funnel development

Experience in high-growth consumer subscription products

Experience building payment-related support processes or teams

Understanding of how payment operations impact conversion and retention

Astecture Group / Acropolium

Astecture Group brings together several technology companies, including Acropolium, united by a shared vision of innovation, operational excellence, and a partnership-first mindset.

We are looking for a Marketing Lead who will drive marketing operations across the Group, build efficient processes, and coordinate collaboration between internal teams, marketing agencies, and external contractors.

This role is ideal for someone who enjoys building systems, leading marketing processes, and scaling marketing with modern tools — including AI.

What You’ll Do

Marketing Strategy & Leadership

• Define and execute the marketing strategy across Astecture Group companies
• Work closely with founders and leadership on marketing priorities and growth initiatives
• Develop and manage the marketing roadmap
• Identify new opportunities for brand growth and market expansion

Marketing Operations & Process Building

• Build and optimize marketing operations and workflows
• Establish effective collaboration between:
  • internal teams
  • marketing agency
  • external contractors
• Ensure transparency of marketing activities, priorities, and results
• Create documentation, processes, and internal marketing guidelines

Team & Contractor Management

• Coordinate the work of marketing agencies and freelancers
• Help scale and structure the marketing team as the company grows
• Define KPIs and monitor performance across marketing activities

Tools, Automation & AI

• Implement modern marketing tools and automation
• Introduce AI-powered solutions into marketing workflows
• Improve reporting, analytics, and marketing performance tracking

Market Research & Innovation

• Monitor marketing trends, tools, and emerging formats
• Track competitors and industry developments
• Proactively suggest new ideas and improvements for Group brands

Ideal Candidate Profile

• 5+ years of experience in marketing
• 2+ years in a leadership role (Marketing Lead, Head of Marketing, Growth Lead, or similar)
• Strong understanding of digital marketing and marketing operations
• Experience working with marketing agencies or external contractors
• Experience in B2B, tech, SaaS, or IT services
• Strong communication and stakeholder management skills
• Strategic mindset with strong organizational skills
• Interest in AI tools and modern marketing technologies

Nice to Have

• Experience in IT outsourcing or tech services
• Experience with LinkedIn marketing
• Experience building marketing processes from scratch
• Interest in employer branding or talent marketing

Hiring Process

1️⃣ Meeting with HRD & Recruiter — role overview, expectations, cooperation format
2️⃣ Meeting with the Founder — alignment on strategy, priorities, and leadership approach
3️⃣ Offer — welcome to the team 🚀

Job Description
 

This role is currently available in the following shift. 
 

• Tuesday - Saturday, 6 AM - 3 PM

   

• Work with users to determine their needs and help them reach their business goals and enhance their online presence.
• Manage email, phone, chat, and/or other communication channels as a primary contact for Wix users.
• Introduce Wix users to our different tools, services and products they can benefit from, and help onboard them where appropriate.
• Be an advocate for our technical products and services, being able to explain their functionality and value
• Develop expertise in Wix products and stay up to date with new features and improvements.
• Work with other departments and product teams, and advocate our users’ needs to impact product roadmaps.
• Analyze user behavior and relevance to determine their effect on user satisfaction.
   

***

This is a flexible hybrid position based in Kyiv.

At Wix, we value the flexibility of a hybrid work setup — giving you the opportunity to collaborate in the office when needed while staying connected remotely.
We’re looking for Ukraine-based professionals who can balance their time between working from home and engaging with the Wix team on-site. This setup offers the best of both worlds: the comfort of remote work combined with the energy of face-to-face collaboration when it matters most.
 

Requirements

• Fluent in English (verbal and written) 
• Based in Kyiv
• 1+ year of experience working  in Technical Support/Solution topics in a Web environment
• Ability to digest information quickly and relay it in a clear way
• Gain meaning and pleasure in helping others succeed and are curious to know what really drives users
• Strong critical thinking skills and confidence taking responsibility and ownership 
• High performance standards and constantly working to improve 
• Passionate about new technologies and always eager to learn more
• Ability to thrive in a fast-paced, dynamic environment and look at change as an opportunity to grow

• Bonus points if you have experience working for a tech or at an internet company

   

About the Team
 

We are Wix’s Customer Care Guild. We’re not your typical customer support. We represent the Wix user’s voice and work closely with Product to deeply understand Wix technologies and services. As part of our global organization of Customer Care, we’re responsible for building solid relationships with Wix users, uncovering their business needs, and guiding them to success. Working with us, you’ll find a friendly atmosphere, fantastic coworkers, and diverse growth opportunities in a dynamic environment. This is a flexible hybrid position based in Kyiv. Currently our employees are given the opportunity to work from wherever they feel most comfortable, at home or at our offices, given the current circumstances

Meet the team: Customer Care

About Wix

Wix makes it possible for anyone to succeed online. 

Since 2006, we've grown to around 5,300 employees in 22 countries, launched over 40 products, and serve over 299 million users and their visitors worldwide. 

At Wix, we push you to innovate, evolve in non-traditional ways, and collaborate. We operate in small teams that work closely together at a high level. 

We're proud to be an equal opportunity company. Wix was built around the idea that everyone has the right to be successful, online. This same vision defines us as a company: creating a work environment where everyone is welcome, and anyone has the right to succeed.

Team in UA is looking for a Head of Support to own and lead a customer support and live operations team. This role is for a team supporting one of Team in UA's clients, DSC Video. You'll be responsible for building, managing, and continuously improving a 24/7 support team that delivers world-class service to our customers and partners.

This is a hands-on leadership role. You'll set the strategy and standards for support operations while staying close enough to the work that you can step in during critical moments. You'll be the person accountable for meeting our support SLAs and ensuring that when live events are on the line, our team delivers. 

This is a full-time position requiring the successful candidate to work 5 days a week, 8 hours a day, from our Lviv office. 

Responsibilities

• Lead and manage the support organisation, including Support Shift Leads and Technical Support Agents
• Build, grow, and develop the support team with a focus on hiring, onboarding, coaching, and performance management
• Establish and maintain the shift rotation to ensure consistent 24/7 coverage
• Define, document, and enforce support processes, playbooks, and best practices
• Own platform and response time SLAs: tracking, reporting, and ensuring we meet our commitments
• Step in to cover shifts as needed during periods of high demand, incidents, or team gaps
• Work cross-functionally with engineering, integrations, and commercial teams to manage escalations and drive performance and process improvements
• Identify operational risks and opportunities, surfacing insights from support data to inform product and business decisions
• Establish feedback loops between support and engineering to address recurring issues and improve platform reliability

• Champion a culture of accountability, continuous improvement, and customer-first thinking

   

Requirements

• Proven experience leading a technical support or live operations team, ideally in a 24/7 environment
• Track record of building and scaling support functions including hiring, training, and developing team members
• Strong understanding of SLA management, including defining metrics, tracking performance, and driving accountability
• Comfortable with technical concepts and able to engage credibly on streaming, APIs, and integrations
• Excellent communication skills, able to represent support at a senior level internally and externally
• Highly organised with strong operational instincts and attention to detail

• Willingness to be hands-on when the situation demands it, including covering shifts

   

Nice to Have

• Experience working cross-functionally with engineering, product, and commercial teams
• Familiarity with support tooling, ticketing systems, and incident management platforms

• Background in platform-as-a-service or B2B2C business models

   

About DSC Video

DSC Video is a platform-as-a-service partner delivering live streamed sports events from around the world to customers and their end consumers. Our technical support team operates around the clock to ensure seamless delivery of live content across global time zones.

We are a pioneering SaaS LegalTech startup poised to revolutionize the notary industry. Our top-notch notary services platform empowers users with real-time document notarizations, available at their fingertips.

We seek an exceptional candidate to handle customer onboarding, product training, and support requests, ensuring our clients derive maximum value from our platform. We value empathic self-starters who thrive in ambiguous situations and seamlessly integrate into our team.

Responsibilities:

• Provide direct support to partners and customers

• Communicate with clients via chat and email

• Facilitate smooth customer onboarding processes

• Refine and create instructions outlining the platform processes' workflows

• Foster customer satisfaction, value realization, and growth

Requirements:

• Demonstrated experience in customer-facing roles

• Excellent communication and problem-solving skills

• Proficiency in written English at an Upper-Intermediate (B2) level or higher

• Strong understanding of delivering exceptional customer experiences

• Proficient in analytical and fault-finding skills, with the ability to work under pressure in startup environments

• Can-do attitude with a willingness to take initiative

• Flexibility to work night or evening shifts

• Strong teamwork ethic in a follow-the-sun support model

This is a new iGaming project launching on a proprietary in-house platform developed by a team with deep expertise in iGaming.

The platform was built by a team with nearly 10 years of hands-on experience in iGaming operations, including working with solutions such as SoftSwiss and other platforms. After years of using ready-made solutions, the team developed its own platform and is now launching a new brand on top of it.

We are looking for an experienced Head of VIP to build and lead a high-performing team of VIP Managers, maximize LTV of key clients, and elevate service standards across the VIP segment.

WHAT YOU’LL DO:

• Strong leadership and team management skills.
• Deep analytical skills with a focus on financial and performance metrics (LTV, Churn, NGR).
• Experience in building and optimizing processes (onboarding, escalation, communication flows).
• Ability to motivate, develop, and coach a team.
• Proactive approach to problem-solving and decision-making.
• High level of stress resistance and conflict resolution skills.
• Understanding of high-roller client behavior.

WHAT WE EXPECT FROM YOU:

• Build and manage a team of VIP Managers (hiring, training, motivation, performance evaluation).
• Define, implement, and monitor team KPIs (Retention Rate, LTV, deposit activity, NGR per VIP).
• Analyze VIP segment performance and prepare regular reports for management.
• Optimize and standardize VIP client service processes (communication, escalation, conflict resolution).
• Develop and implement retention and growth strategies for high-roller players.
• Collaborate closely with Marketing, Product, Analytics, and Finance teams to achieve business goals.
• Work directly with key and high-priority VIP clients.
• Manage and control the budget for bonuses and VIP events.

WHAT WE OFFER:

• 28 business days of paid off.
• Flexible hours and the possibility to work remotely.
• Medical insurance and mental health care.
• Compensation for courses, trainings.
• English classes and speaking clubs.
• Internal library, educational events.
• Outstanding corporate parties, teambuildings.

YOUR JOURNEY WITH US:

• Step 1: Pre-screen.
• Step 2: Test task.
• Step 3: Interview.
• Step 4: Final interview.
• Step 5: Reference check.
• Step 6: Job Offer!

Job description:

Sales teams need support from with declined transactions of clients. Need to communicate with PSPs about payments of clients to get them approved fast and correctly. Communication in English with sales agents, manager, and psps via telegram/email/skype.

Requirements:

• Verbal and written communication skills in English, B1-B2;

• Proven experience in economic sphere will be a plus;

• Proven experience with payment systems will be a plus;

• Experience of work in bank will be a plus;

• High organizational skill & attention to detail to ensure all specifications are met;

• Ability to manage a number of tasks simultaneously;

• Independent in day-to-day job;

Basic salary 750 USD

Payment will be on crypto currency wallet.

Shifts - Monday - Friday: 9 hours during 7AM - 9PM

Weekends - 150%

Holidays - 150%

Vacation - unpaid

Location: Ukraine

Equipment: Yes

Lemon.io is a marketplace connecting startups with vetted remote developers. We work closely with both sides — customers and developers — to ensure successful, long-term collaborations. Our goal is to provide developers with clear processes, support, and a smooth experience while working on projects, and to help startups quickly find high-quality talent.

About the Role

We are looking for a Developer Experience Manager to support developers during active projects. You will be the main point of contact, helping them navigate operational processes, resolve issues, and ensure everything runs smoothly. This is a highly operational, communication-heavy role that requires structure, clarity, and ownership.

What You’ll Do

• Developer Support: act as the primary contact for developers during active engagements, respond to developer questions and requests in a timely and structured way, and ensure no requests are lost or unresolved.
• Reporting & Timesheets: monitor submission of developer reports, follow up on missing or late reports, help developers resolve reporting issues, and ensure reports are complete before payment processing.
• Payments & Coordination: answer developer questions about payments and invoices, coordinate with finance on payment-related issues, and help developers understand payment processes and timelines.
• Operational Requests: handle a variety of developer requests, including hours logging, rate change coordination, profile updates, referrals, and opt-out questions.
• Engagement Support: help developers navigate how work is structured at Lemon.io, clarify expectations and processes, and remove operational blockers.
• Feedback & Exit Processes: share structured feedback with developers when needed, support opt-out flows, and ensure clean closure of engagements.

How We Work

• All requests are handled through a structured ticketing system
• Communication is clear, consistent, and process-driven
• Collaborate with Customer Support, Account Managers, Finance, and the Talent team to ensure smooth operations

What We’re Looking For

Must-have:

• Strong written English and excellent communication skills
• Ability to structure and prioritize multiple requests
• High attention to detail

Nice to have:

• Experience in support, operations, or customer success
• Experience working with developers or in a marketplace environment
• Familiarity with CRM or ticketing tools (HubSpot, Intercom, etc.)

What Success Looks Like

• Developers feel supported and informed
• Operational processes (reporting, payments) run smoothly
• Issues are resolved quickly and clearly
• No requests fall through the cracks

Why Join Us

• A healthy culture: Open, direct communication and a non-toxic environment (eNPS of 82!).
• Impactful work: We automate the boring stuff so you can focus on meaningful recruiting and human connections.
• The Package: Competitive USD salary, 28 days of vacation, and 7 sick days.
• Freedom: Fully remote with flexible hours (and a Kyiv office for offline meetups).
• Perks that matter: Annual reimbursements for health, self-development, travel, home office, and mental wellness.
• Logistics: Support with Ukrainian PE maintenance.

We are searching for a smart and efficient person with basic Linux experience, understanding of networking principles and at least intermediate English level to join us as a Technical Support Engineer. This role includes providing SRE-level technical support to our clients, monitoring clients’ infrastructure, handling incidents and creating basic documentation on a shift basis (including graveyard shifts).

Our primary area of competence is providing DevOps services and our technical support engineers can take free corporate DevOps course provided by our experienced mentors. The most prominent technical support engineers can be offered a transfer to DevOps department.

Duties:

- Providing 1–3 level technical support services

- Monitoring of Infrastructure and Integrations to other systems

- Incident and escalation reporting

- Reporting status and progress according to the project and company demands

- Creating and updating support and maintenance-related documentation

Mandatory skills:

-Experience with Linux

-Intermediate English level (writing)

-Understanding of networking principles and protocols

-Ability to accumulate information and make conclusions

Bonus points for:

- Git experience

- Grafana and Prometheus experience

- System administration experience

- Experience with at least one cloud provider (AWS/GCP/Azure/DigitalOcean)

- Understanding of containers

- Understanding of CI/CD and Infrastructure as Code principles

We offer:

-Remote-first working model (with office in Kremenchuck available)

-Accounting support

-Tax compensation

-Paid sick leaves and vacations

-Flexible working schedule

-English classes

-Health insurance

-Sports compensation

-Educational budget

We are seeking a dedicated and passionate Support manager to join our dynamic team. As a Support manager, you will be the face of our company, interacting with our customers and providing them with the best possible experience.

We offer flexible working hours in order to promote a healthy balance between work and personal life.

These hours include

• a morning shift from 06:00 to 14:00(1−2 times per week),
• a day shift from 14:00 to 22:00(1−2 times per week),
• a night shift from 22:00 to 06:00(2+ times per week).

What you’ll do

• Respond to customer inquiries and concerns via email, phone, or chat in a timely and professional manner
• Understand and resolve customer issues and complaints
• Provide product and service information to customers
• Coordinate with other teams to ensure timely resolution of customer issues
• Identify and escalate complex issues to the appropriate team members
• Build new and upgrade established channels, means and processes to improve the customer journey
• Up-sell company products in collaboration with sales teams to ensure growth attainment

What we expect from you

• Advanced English (excellent written and verbal communication skills B2,C1)
• Strong problem-solving skills and the ability to think critically
• Ability to multitask and prioritize tasks effectively
• Strong customer service skills and a passion for helping others
• A fast learner with that remains calm and professional under pressure
• Experience in a customer-facing role is preferred, but not required
• Proficiency in basic computer skills and software
• Flexibility to work non-standard hours, including night shifts, weekends and holidays

Join Ajax Systems, the leading manufacturer of cutting-edge Ajax wireless security systems with smart home capabilities. As a full-cycle company, we take pride in our ability to transform ideas into innovative products through development and mass production.

With a diverse range of 170+ devices, the Ajax line safeguards premises against burglary, fires, and floods while providing seamless control over electrical appliances. Our solutions have earned us Europe's highest security awards, solidifying our position as a trusted name in the industry.

Ajax is a Ukrainian success story, fueled by immense strength and boundless energy. We currently protect over 1,800,000 users in 170 countries worldwide. As our company continues to thrive, we are constantly seeking active individuals to join our team and contribute to our ongoing growth.

Right now, we have an exciting opportunity for a Support Engineer with a strong command of English.

As part of our dedicated support team, you will assist customers from all corners of the globe, providing round-the-clock assistance through various channels. We're proud of our ability to communicate in multiple languages, enabling us to promptly address and resolve user issues.

To excel in this role, we're seeking a passionate and talented Technical Support Engineer who can:

• Respond to customer inquiries promptly and professionally via phone, email, and live chat.
• Investigate and troubleshoot client issues related to our products and services, ensuring swift resolution.
• Escalate complex problems to the appropriate team when necessary.
• Document and track customer interactions and problems using our efficient customer relationship management system (CRM).
• Educate customers on the features and benefits of our outstanding products and services.

Key requirements for this role:

• Knowledge of the basics of physics and electrical engineering, empowering you to handle technical queries effectively.
• Intermediate or higher level of English proficiency.
• Experience in customer communication, ensuring you understand their needs and can provide exceptional support.
• Familiarity with CRM systems (Jira, Confluence, etc.) is. a plus
• A degree in tech/engineering as a plus.

In return for your dedication and contributions, we offer:

• Working in dynamically growing multinational and multicultural Group.
• Ability to add value to the business by applying your knowledge and skills.
• Ajax security system kit (you will be a part of the beta-testing program and will be able to test new devices and features before official release).
• Full-time working schedule.
• Medical insurance.

If you are ready to join a forward-thinking company that values innovation and customer satisfaction, while offering a vibrant work environment, then apply now to become a part of our exceptional team at Ajax Systems. 

🚀 Hi! Welcome to Megafair — an international startup provider in the skill-based and slot iGaming niche, where excitement meets intellectual challenge. We create high-quality, innovative gaming products that set new industry standards and captivate players worldwide.

With a truly global team, we work across multiple markets, blending creativity, technology, and expertise to deliver exceptional gaming experiences. Our vision is bold, and our plans are big — this is your chance to join us from the ground up and grow together with a fast-scaling startup.

If you’re ready to be part of a team where every idea matters, challenges inspire, and achievements are celebrated, Megafair is the place to make your mark.

REQUIREMENTS

• 2+ years of experience in iGaming integrations or a similar technical role;
• Experience on the provider side, including work with operators, aggregators, and platform integrations;
• Solid understanding of API, network routing, logs, and basic troubleshooting;
• Experience with task management tools (Jira or similar);
• English level B2+ (spoken and written);
• Strong problem-solving and communication skills;

• Proactive, results-oriented, able to “get things done”.

   

WE OFFER

• Compensation: competitive salary;
• Tech tools: modern technical equipment;
• Time Off: 20 vacation days, 10 sick days annually;
• Work-Life Balance: flexible remote, options without time tracking;
• Language Learning: reimbursement for foreign language courses;
• Support network: work with a team you can learn from and every day;
• Diversity: we pride ourselves on our international working environment;
• Power supply: compensation for electricity, power banks, generator fuel, etc.;
• Professional Growth: emphasis on internal promotions for career advancement.

RESPONSIBILITIES

• Manage integrations with partners; 
• Provide technical support during and after integration;
• Monitor integration progress and timelines;
• Communicate with external partners and internal teams;
• Ensure stable launches and smooth go-live processes.

CANDIDATE JOURNEY

Interview with Recruiter - Interview with Manager - Interview C-level