Jobs Customer Support

Who we are:

Adaptiq is a technology hub specializing in building, scaling, and supporting R&D teams for high-end, fast-growing product companies in a wide range of industries.

About the Product:

Bringg is an enterprise-grade last-mile delivery platform powering global retailers and logistics leaders. The platform processes hundreds of millions of transactions annually, using AI-driven decision-making, advanced algorithms, and distributed systems to optimize routing, dispatch, driver management, and real-time delivery tracking at global scale.

Bringg’s strong Application Support Team works closely with our customer success, ensures platform reliability under high data volume and solves complex operational challenges.

About the Role:

As an Application Support Engineer on the Bringg team, you will own end-to-end resolution of technical and product issues for large international customers. 
You will work closely with customer success, solutions experts, and R&D to investigate incidents, perform root cause analysis, validate fixes, and drive improvements in a mission-critical platform, ensuring a high level of service in an operationally critical environment.

Key Responsibilities:

• Respond to customer and technical support inquiries from Bringg users on Web and Mobile platforms.
• Investigate and diagnose issues using SQL queries, log analysis, and API monitoring tools.
• Manage support cases, prioritize competing incidents, and ensure timely follow-up.
• Escalate complex bugs to the R&D team with clear reproduction steps and impact assessments.
• Coordinate incident communications with internal teams and external stakeholders.
• Validate and functional-test fixes related to support cases across platform components.
• Collect customer requirements and configuration requests to inform platform enhancements.
• Monitor production performance metrics and usage reports to identify support trends.
• Create and update technical documentation and train team members and customers.
• Propose and implement improvements to support processes for efficiency and quality.

Required Competence and Skills:

• 2+ years of experience in L2 or L3 Application Support
• Strong SQL skills for data analysis and troubleshooting
• Hands-on experience with RESTful APIs and system integrations
• Experience supporting Web and Mobile applications in production environments
• Customer-facing mindset, with the ability to manage relationships under pressure
• Experience working in operationally critical, high-pressure environments, including incident management
• Fluent English, with strong written and verbal communication skills

Nice to Have:

• Experience with Postman, Salesforce or other integration/CRM tools 
• Bachelor’s degree in Computer Science or a related technical field.

Why Us:

We provide 20 days of vacation leave per calendar year (plus official national holidays of a country you are based in).

We provide full accounting and legal support in all countries we operate.

We utilize a fully remote work model with a powerful workstation and co-working space in case you need it.

We offer a highly competitive package with yearly performance and compensation reviews.

We are hiring a Customer Support Agent to provide high-quality client service for online products.
 

Role Overview:

We are looking for a Customer Support Agent for a fully remote role, acting as the main point of contact for customers and collaborating with internal teams to resolve issues.
 

Key Responsibilities:

• Act as the main point of contact for customers actively using the product;
• Respond to customer inquiries in a timely and professional manner;
• Provide customer support via email and chat;
• Gain a good understanding of the product to effectively answer customer questions;
• Communicate with other team members to find solutions when needed;
• Escalate inquiries to the relevant departments when required.

(Full training will be provided.)
 

Ideal profile for the position:

• Fluent Polish speaker;
• Good communication skills and customer-oriented mindset;
• Active listening skills, patience, and attention to detail;
• Ability to manage time effectively in a shift-based environment;
• Affinity with technology;
• Previous Customer Support experience is required;
• Previous iGaming experience is a plus;
• English level: B2 for internal communication.
   

Work Model & Schedule:

• Fully remote role;
• Shift-based position;
• Day shifts only (no night shifts);
• Working days: 4 days on / 2 days off;
• Shifts may include weekends.
   

The company guarantees you the following benefits:

• A positive workplace atmosphere that creates a culture of collaboration and support, making it a place you'll love working in;
• Competitive compensation and regular career development reviews;
• A generous vacation and sick leave policy, allowing you to take time off and enjoy a work-life balance;
• Financial assistance for professional development, helping you stay ahead of the curve and love your career path;
• Educational Allowances that give you the opportunity to expand your knowledge and experience;
• You'll have a monthly allowance for personal activities, giving you the opportunity to pursue your interests and hobbies outside of work;
• A comprehensive health insurance plan, depending on your current location;
• Referral program with financial rewards for bringing top talent to the company;
• Engaging in team-building activities and corporate parties.
   

Interview process:

1. HR Interview with a recruiter;
2. Final interview with the team;
3. Final decision.
    

If you find this opportunity right for you, don't hesitate to apply or get in touch with us if you have any questions!

Description:

We are seeking an experienced Team Leader / Training & Quality Manager (TQM) to join our partner company.
The Team Leader / TQM will be responsible for supervising a team of dedicated agents, managing training and quality processes, and ensuring operational excellence. This role will serve as the first escalation point for agents, monitor daily operations, and work closely with the client to maintain high service standards.

Requirements:

✔️Proven experience as a Team Leader, Quality Manager, or similar role in customer support or education management.
✔️Strong leadership and people management skills.
✔️Excellent communication and problem-solving abilities.
✔️Experience in performance monitoring and KPI/SLA management.
✔️Ability to conduct training and coaching sessions.
✔️Proficiency in using admin panels and monitoring tools.
✔️Strong organizational skills with attention to detail.
✔️Fluent German (C1 level or above) and English B2+
✔️Direct, hands-on background in selling services with a track record of successful conversions.
✔️ Ability to conduct registration interviews independently from start to finish.
✔️Confidence in addressing concerns, guiding parents toward informed decisions, and successfully closing sales.
✔️Skilled in managing dissatisfied customers, conducting structured feedback conversations, and preventing churn through proactive, consistent communication.

Responsibilities:

➖Supervise the team of dedicated agents assigned to the client.
➖Support the team by stepping in to perform frontline agent duties as needed to ensure continuous service quality and smooth operations.
➖Provide training and quality management for tutors and agents.
➖Monitor daily operations, team performance, and schedule adherence.
➖Act as the first escalation point for agents.
➖Ensure SLAs, KPIs, and client expectations are met.
➖Deliver regular performance updates and feedback to management.
➖Oversee sales and marketing campaign performance.
➖Conduct quality assurance and ongoing training for teachers.
➖Cooperate with the client’s teacher management team to monitor assignments and support communication.
➖Monitor tutoring lessons through the client’s admin panel to ensure consistency and quality.
➖Observe online tutoring sessions and improve lesson quality.
➖Provide coaching and advice to teachers.
➖Identify and suggest certified online training courses for the client’s teachers.
➖Support temporary teacher recruitment when necessary.

Would be a plus:

✔️Experience in educational or tutoring services management.
✔️Background in sales or marketing campaign monitoring.

Work conditions:

➖Remote work.
➖The probation period is two months.
➖Schedule: Monday – Friday, 9:00 AM – 6:00 PM CET (1-hour break included).

Welcome to Drawer.AI!

- What we do: AI-driven workflows that let estimators pull quantities and costs from complex PDF drawing sets.  
- Stage: Seed-funded, revenue-generating, aiming for a Series A in 2026.  
- Why join now: Real customers are pushing our roadmap faster than our current front-end team can build.

We’re looking for a Customer Success Manager with an Electrical & AEC background to become a trusted partner for our customers and help drive long-term product adoption.

This role is ideal for someone who understands electrical estimating and AEC workflows, enjoys working closely with customers, and wants to influence how a product evolves — not just support it.

You’ll own customer relationships end-to-end and collaborate closely with Product, Engineering, and Sales to ensure Drawer.AI delivers real value in day-to-day electrical work.

Key Responsibilities:

• Own the full customer lifecycle: onboarding, adoption, retention, and long-term success.
• Build strong relationships with customers in the Electrical & AEC space.
• Lead customer calls, demos, onboarding sessions, and ongoing check-ins.
• Deeply understand customer workflows and translate feedback into actionable product insights.
• Act as the voice of the customer inside the company, working closely with Product and Engineering.
• Proactively identify risks, blockers, and opportunities - and help drive solutions.

• Help shape Customer Success processes and best practices as the company scales.

   

Requirements:

• Professional experience in the electrical industry or AEC (electrical contracting, estimating, construction, or related fields).
• Experience in a customer-facing role (Customer Success, Account Management, Consulting, Solutions, etc.).
• Strong understanding of electrical estimating workflows, tools, and terminology.
• Excellent communication skills in English.
• Comfortable working in a fast-moving startup environment.

Nice to have:

• Experience with SaaS products, especially in construction or AEC.
• Experience working with US-based customers.
• Hands-on background in electrical estimating.

Join our stellar team at Drawer.AI, where excellence meets opportunity! Experience the exceptional; enjoy a competitive salary and career advancement and the outstanding work environment we take pride in. Elevate your professional journey with us – because we believe in creating success together. Build a better future with us!

Tiger Finder is a new influencer discovery product developed by YouScan. 

We’re looking for our first Customer Support Manager to own support for a new B2B SaaS product from day one and help shape how customers interact with it. 

With the product’s growth, this role may evolve toward a Product Manager–type position or a CS team lead role.

What you’ll do

• Handle customer inquiries via chat and email, focusing on real outcomes, not canned replies.
• Investigate issues, reproduce them when needed, and pass clear, validated reports to the Product team.
• Collect and structure feature requests and recurring feedback.
• Follow up with customers once issues are resolved or feedback is received.
• Become a product expert as Tiger Finder evolves and take part in feature testing and early releases.
  
   

What we’re looking for

• 2+ years of experience in Customer Support in a B2B SaaS product – working with real users, not just tickets. (not technical support)
• Experience in building a support department from scratch.
• Strong English (Upper-Intermediate+) for written and spoken communication.
• Ability to quickly understand new problems and find answers independently.
• Clear thinking and structured communication – you can explain issues without noise.
• High empathy and a calm, professional tone with customers.
• Comfortable working independently and taking ownership.
• Experience with tools like Intercom, Zendesk, HubSpot, Notion, Slack, Amplitude is a plus.
• Experience working with international, English-speaking customers.
• Location - Ukraine (Kyiv)!
  
   

What we offer

• A chance to build support processes from scratch for a new product.
• Close collaboration with Product and direct influence on what gets built next.
• Structured onboarding, and cutting edge tools (including AI) for work.
• Unlimited paid vacation and sick leave.
• Hybrid work mode (Kyiv office/home).
• 4-day workweek during the summer.
• A well-established B2B SaaS company with a strong culture and market reputation.

Corefy is a Ukrainian PayTech IT company founded in 2016. Our SaaS platform, proudly made in Ukraine, serves as a technological hub for orchestrating online payments.

Collaborating with renowned payment providers like Stripe, Google Pay, Apple Pay, MasterCard, Visa, AWS, and more, we’ve implemented over 600 different payment methods and cater to clients worldwide.
 

We are looking for a Customer Success Manager who is ready to build strong partnerships with our B2B clients, immerse themselves in FinTech, and help ensure that each client truly feels the value of our platform.

If you're about ownership, communication, and impact — welcome aboard! 🚀

🎯 Who we’re looking for:

- Trusted partner with 2+ years of experience in Customer Success, Support, Account or Project Management.

- FinTech enthusiast with 1+ year of experience in the industry and genuine interest in how it works.

- Confident communicator who has worked with B2B clients and knows how to build strong, lasting relationships.

- Calm decision-maker who stays focused and effective under pressure.

- Tech-comfortable professional who understands API documentation and can guide clients through it.

- Responsible team player who takes ownership instead of shifting blame.

- Proactive problem-solver who anticipates client needs and offers solutions before issues arise.

✨ Bonus points if you:

- Speak German, French, or Spanish (Upper-Intermediate+).

- Have experience working with APAC clients or in High-Risk segments.

- Are curious about tech and enjoy digging into product features.

💼 What you’ll do:

- Build long-term relationships with your clients, not just reply to tickets.

- Stay on top of their experience: gather feedback, uncover issues, track satisfaction.

- Prioritise, sort and process their requests — from ideas to action.

- Collaborate with integration, product, and dev teams to deliver value fast.

- Keep clients informed, calm, and confident in our support.

- Spot upsell/cross-sell opportunities and grow accounts.

- Reduce churn and help ensure retention and renewals.

- Help us make our platform even better based on what you hear from the field.

🎯 Your goals as CSM at Corefy:

- Build strong, trusting relationships with clients.

- Ensure successful onboarding and continued product usage.

- Help clients solve problems before they become blockers.

- Be the voice of the customer inside the company.

📌 Our hiring process: HR Interview → Call with the Hiring Manager → Interview with Head of Department → Offer 🎉

⭐ What we offer:

🔹 Growth & Ownership

- Salary in foreign currency + tax compensation

- Clear growth paths & Corefy Academy for FinTech expertise

- External education reimbursement — we want you to level up

- Open-door policy with the C-level — your ideas will be heard

🔹 Culture that Energises

- Your work matters and makes impact

- You’ll co-create better customer journeys, not just follow scripts

- Fun & meaningful team events — we love to celebrate and learn together

🔹 Work Environment that Works for You

- Choose what suits you best: work remotely or from our cozy office in Kyiv

- Flexible 8-hour schedule, 20 vacation days + 10 paid sick days

- Mental wellness matters — we cover sessions with the psychologist of your choice

- Enjoy breakfast days at the office and everything you need for productive work — a generator, uninterrupted internet, and full tech freedom: choose between a MacBook or a Linux-based laptop.

Ready to shape the future of payments with us? Send your CV — we can’t wait to meet you! 📩

We are looking for a Help Desk Specialist specialist for our client.

Requirements

• At least 1 year of experience as a SysAdmin or Help Desk Specialist;
• Understanding of how IT services work (Google Workspace, ClickUp, CRM);
• Ability to structure information and document processes;
• High level of self-organization and responsibility;
• Quick reaction, analytical thinking, attention to detail;
• Basic technical skills (account setup, working with VPN, browsers, antivirus tools).

Responsibilities

• Receive and process employee requests through all channels (chat, task system) within established deadlines;
• Log all actions in ClickUp or another tracking system;
• Monitor recurring incidents and identify process bottlenecks;
• Create mini-guides and instructions enabling employees to resolve simple tasks independently;
• Automate typical processes (account creation, access management, basic configurations);
• Improve the user experience for employees working with IT services;
• Optimize IT tool expenses and search for more efficient solutions;
• Purchase domains and proxies;
• Administer domains;
• Deploy websites;
• Perform other tasks assigned by the manager related to supporting operational processes.

We are a consulting company operating in the finance and cryptocurrency sector. We have an open remote position for a Customer Support Managers: German language. 

Job Details:

Employment Type: Unofficial employment (Temporary) 
Working Hours: Monday to Friday, 9 hours per day.
(Including a lunch break and two 15-minute breaks)

Responsibilities: Provide oral and written consultations to clients regarding any questions related to the company's operations. There are no outbound calls or sales involved; the line is exclusively for incoming calls.

Salary: paid to a cryptocurrency wallet. If you have not used this method before, we will guide you through the process.
For more details, we can discuss via phone call or online interview.

We are looking for a technical support engineer in Bratislava.

Servers.com is an international hosting provider with data centers in the US, Europe and Asia. We provide reliable business solutions: dedicated servers, cloud technologies, load balancer, firewall, Kubernetes and monitoring services.

Clients use our services to deploy game servers, payment gateways, streaming services and other high-load systems.

Requirements:
– your English is sufficient for e-mail correspondence;
– you are attentive to details, able to search and analyze information;
​– you have a deep understanding of how the Internet and networks work;
​– experience with Linux operating systems (Ubuntu, CentOS, Debian);
​– knowledge of working in the Linux terminal.​

We will welcome you to our team if you want to learn:
– system administration of servers from anywhere in the world;
– diagnose hardware, software and network server issues;
– work with hardware monitoring;
– work with cloud technologies.

We offer:
– work in a team of professionals at international level;
– comfortable working conditions: schedule without night shifts, no overtime, no phone support, smooth integration into the workflow;– mentor assistance, learning modern IT technologies;
– individual vocational training plan for 12+ months;
– opportunity to practice and improve your English;
– сompetitive salary and all necessary equipment;
– remote work from Bratislava with the possibility to use our co-working space;
– support of legalization in Slovakia if needed.

N.B.! Location: remote from Latvia/Lithuania; 

JD:

In partnership with one of the global consulting enterprises, on a large-scale digital transformation program for a UK Telecommunication industry client, we are seeking an Atlassian Support Engineer Working in partnership with Administrators in the AppAdmin team in the client's Tech Group, manage the configuration and administration of Atlassian Cloud, GitHub, and Slack and work on optimisation activities to support an improved developer experience. 

Must have 

• Hands-on experience administering either Atlassian Cloud or GitHub in a mid-to-large engineering org 
• Strong understanding of access control, audit logging, and compliance requirements 
• Detail-oriented with a passion for clean, scalable configurations and documentation 
• Customer friendly attitude and experience with training users 
• Collaborative attitude and ability to work with the team 
• Experience with, or willingness to learn scripting and automation 
• Proactive attitude 

Desirable 

• Familiarity with scripting and automation (e.g., Python, JSON, HTML, AWS, GitHub Actions, Atlassian REST APIs) 
• Familiarity with standardized agile ways of working and scrum 
• Knowledge of scaling systems and processes 

Illustrative example tasks: 

• Review and update documentation and announcements on Gateway, Confluence, and Word 
• Respond to support requests in Jira and Slack 
• Configure Jira Cloud projects (issue types, workflows, screens, schemes) 
• Set up project roles, permissions, and user access (including sensitive projects/fields) 
• Create and maintain Jira Cloud automation rules 
• Configure and update workflows and their associations with schemes 
• Support Jira Service Management pilots, assessments, toolkit migration, and Assets/Objects configuration 
• Collaborate with Atlassian Fast Shift team on onboarding 
• Support plugin/macro phaseout and manage app licensing/permissions 
• Provide onboarding and offboarding support to users 
• Request security and legal clearance for integrations 
• Identify and improve gaps in admin processes 
• Maintain static JSON repositories and provide metrics on cleanup/admin performance 
• Manage issue migrations (CSV, Cloud Migration Assistant) 
• Configure email notifications and templates 
• Troubleshoot app issues, user problems, and onpremise bugs where needed 
• Monitor system performance and logs 
• Audit user activity, permission changes, and system usage 

As the company scales, operational load increases across customer communication, fulfilment coordination, and internal admin work. Without clear ownership of these routine but critical tasks, senior team members get pulled into day-to-day execution, customer issues escalate late, and small operational gaps turn into bigger problems.

This role exists to protect operational focus and execution speed by owning customer-facing communication and supporting daily operational tasks, ensuring that issues are handled quickly, data is accurate, and the operations team can focus on higher-impact work.

What this person will do

• Own day-to-day customer communication across email, chat, and internal tools

• Handle customer requests related to: 

  - Orders and order status, 

  - Subscriptions and billing questions, 

  - Delivery issues, delays, and complaints

• Escalate non-standard or operational issues clearly and on time, with context and proposed next steps

• Support fulfilment and operations execution:

  - Coordinate with fulfilment partners and suppliers on routine topics

  - Track deliveries, order statuses, and operational follow-ups

  - Help resolve issues between customers, fulfilment, and internal teams

• Assist the operations team with internal support tasks:

  - Data entry and system updates

  - Basic reporting and operational tracking

  - Document preparation and maintenance

  - Keeping trackers, logs, and task lists up to date

• Take ownership of ad-hoc tasks and problem-solving to unblock the team and keep operations running smoothly
•  

Must-have

• 1-3+ years of experience in customer support, operations, or admin roles
• Strong written communication skills and customer-first mindset
• High level of ownership, reliability, and attention to detail
• Ability to handle repetitive tasks without losing accuracy
• Comfortable working with multiple tools (email, spreadsheets, task trackers, internal systems)
• Able to escalate issues clearly and without emotional noise
   

Nice-to-have

• Experience in e-commerce, fulfilment, logistics, or subscription-based businesses
• Familiarity with tools like Notion, Google Sheets, CRMs, or helpdesk systems
• Experience working in fast-moving teams where priorities can shift
• Understanding of basic operational processes and dependencies
• Comfort with ad-hoc tasks and imperfect information

We are looking for the person who would join the Support and Product Managers Team.

Main Requirements:

- Advanced English level proficiency, both written and verbal; 
- Technical background or mindset;

Would be a plus:
- ERP experience;

- Experience in managing software developments;

- Experience and/or knowledge in Accounting, Warehousing, CRM areas of the business;
- Experience and/or Knowledge in Office365/Azure integrations.

What will you do?
- Oversee the resolution of reported system errors, whether raised by customers or identified internally. 

- Evaluate customer requirements  and transform them into tech specs for developers;
- Ensuring timely delivery of clients' developments within the estimated budget;

- Business analysis: identifying problems, opportunities and solutions for complex issues;

- Participating in ongoing reviews of business processes and developing optimisation strategies;

- Managing internal R&D improvements from scoping to the delivery;

- Maintaining technical documentation.

This position combines communication with customers, working with Product Managers and developers, a bit of QA-ing, and just a little bit of being Sherlock Holmes when it comes to replicating strange bugs. 

We offer a stimulating, cultured and energetic working environment designed to create unparalleled career experience to develop lifelong skills personally and professionally. We present equal opportunities for career development which we actively promote and assist with in every way.

Who we are:
Selesa offers IT outsourcing, specialist out-staffing, and project management services to enhance business operations. We focus on providing skilled professionals for IT needs, including development, security consulting, and business development. Selesa also manages sales, account management, and human resources to support company growth. Our services are known for efficiency, quality, and strong communication, making us a trusted partner for businesses looking to streamline and secure their IT infrastructure. Originated in Vilnius, Lithuania, we cater to global clients.

Who we are looking for:

We’re looking for a Client Success Manager who will be responsible for making sure clients get the most value out of a company’s product or service. The main goal is to build long-term relationships and help clients succeed, which in turn reduces churn and drives growth.

Responsibilities

• Develop and maintain strong, long-term client relationships.
• Act as the primary point of contact for clients, ensuring a positive customer experience.
• Guide clients through onboarding to ensure fast adoption and value realization.
• Understand client goals and align product usage to meet their business needs.
• Monitor customer health, satisfaction, and retention metrics.
• Proactively identify and resolve issues to prevent escalations.
• Regularly engage with clients to provide updates, best practices, and product insights.
• Collaborate with internal teams to advocate for client needs and improvements.
• Identify opportunities for upselling, cross-selling, and contract renewals.
• Provide feedback to product and management teams based on client input.

Requirements:

• Experience in iGaming is a must
• 5+ years experience in Client Success, Account Management, or related client-facing roles.
• B2B experience (casino, platform)
• Work experience in product lifecycle, SaaS integrations.
• Familiarity with SaaS environments and technical concepts to engage effectively with clients and internal teams
• Knowledge of software tools and platforms that unify customer data and insights to support effective account management.
• Ability to leverage aggregated customer data and reports to guide and support a team of CSMs
• Strong attention to detail and teamwork skills.
• Ability to meet deadlines in a fast-paced environment.

What we offer:

• Fully remote position with a flexible schedule
• Long-term opportunity with potential for financial and career advancement

• Supportive and positive work culture, collaborating with like-minded teammates

   

When submitting your application, please make sure to include your responses to the following screening questions in your COVER LETTER:

1. Please explain to us your level of spoken/written English. Just rank it from 1 to 10, where 10 means a Native Speaker; 8-9 means a Near Native Speaker; 6-7 means Fluent Speaker; under 6 any further levels.
2. Can you describe a time you led client lifecycle management and helped drive retention or growth? What strategies or tools did you use?
3. Please explain more about your experience B2B from Client Success Management role (iGaming) ?
4.  What are your Monthly salary expectations for a long-term, full-time position (if we consider 40 hours a week)?    
5. What is your notice period and how soon can you join ?   

Please note that the vacancy is only for candidates ready for offline format of work in Uzhhorod.

Build the most meaningful apps on the latest web technologies!

ABOUT ELEMENTICA

Welcome to Elementica! We are excited to see you on our profile. Elementica is a leading global software development company – expert in delivering web development, mobile application development and IT consulting services of any complexity to clients worldwide.

www.elementica.io

JOB POSITION

We are looking for a talented Project Manager to work on a full time basis from office in Uzhhorod (city centre) to strengthen our project management team and take the company business processes to the next level. As a Project Manager you will be coordinating the key processes in the company — managing and supporting corporate and individual clients, as well as driving new customers, and most important — ensuring the development team delivers high quality and fully functional products.

You are a go-to person for everything associated with project management and timelines, including day-to-day communication with clients and developers, ensuring the development team has sufficient workload and the workflow is clear. You should be a great communicator and team player with problem-solving and business-oriented aptitude.

RESPONSIBILITIES AND DUTIES

- Coordinate and communicate clients and developers for the flawless fulfillment of tasks and projects

- Managing tasks/tickets in task management systems, translate technical documentation, project/budget estimations

- Help onboarding developers onto new projects and help them clearly understand the tasks and workflow

- Indicate any possible issues with technical performance of the developers to the company management

- Suggest on the optimization of business processes and flows in the company and team management

- Coordinate days off/sick leaves/vacations with clients and company management

We are looking for these skills/experience:

- Advanced English(C1+)

- Proven experience in working as a project manager in IT sector

- Basic awareness of the web development technical background

- Excellent client-facing and internal communication skills

- Solid organizational and analytical skills including attention to detail and multi-tasking skills

- Strong attention to deadlines and budgetary guidelines

- Knowledge of task management systems and messengers

- Hands-on experience in working with Microsoft Office

- Learning ability

What we offer:

• The opportunity to drive the development of cutting-edge software products
• A positive, highly skilled, young team with a focus on quality
• Hybrid working possibility / Home-office friendly / Flexible working hours
• A lot of room for your own ideas. We always highly encourage you to work on them together with the team.
• Outstanding compensation based on experience and 20 days vacation
• Sponsored training opportunities with Udemy

If you feel like you meet the requirements and have the appropriate skills and qualifications, please apply immediately with your Cover Letter. We look forward to hearing back from you soon!

We're looking for Customer Support Agent to join our team. As a Customer Support Agent, you will be the first point of contact for our players, ensuring a smooth and efficient support experience through live chat and email. Your main focus will be resolving inquiries, escalating complex cases, and maintaining high standards of response time and quality.
 

Requirements
- Previous experience in Customer Support and IGaming is a must
- Excellent written communication skills in English (B2+)
- Ability to work flexible shifts, including not only evenings, weekends, and holidays, but also night shifts
- Strong multitasking skills and attention to details
- Ability to work both independently and as part of a team
- Passion for providing high-quality customer service in a fast-paced environment
 

Responsibilities
- Provide professional and timely support to users via live chat and email
- Handle player inquiries, complaints, and requests with empathy and accuracy
- Escalate complex or sensitive cases to the relevant departments
- Ensure compliance with internal quality standards and communication guidelines
- Maintain up-to-date knowledge of games, promotions, and internal procedures
- Follow the assigned schedule and meet individual performance KPIs (speed, CSAT, accuracy)
 

Working conditions
- Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
- Vacation days and paid sick leave—because your rest matters.
- A competitive compensation that truly reflects your skills and expertise.
- Employee referral bonus and gifts to celebrate your special occasions.
- 50% financial support for learning expenses to supercharge your professional growth!
- A positive atmosphere where you always feel respected and truly belong.
- Inspirational team-building activities that turn colleagues into best friends.
- Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

👉 Send your resume immediately!