Jobs Customer Support

This role is available in the following shift: Monday - Friday 09am-06pm

As a Customer Care Expert at Wix, you’ll be responsible for helping our over 278 million users worldwide make their online dreams a reality. We work hard for our users, and our Customer Care teams are always there to make sure problems are solved and challenges are tackled.

1. Provide care to our users through calls, chats and email
2. Get to know each user’s business goals, uncover their needs and help guide them through their journey, providing advice regarding their sites and businesses
3. Help users solve problems while exposing them to additional ways they can achieve their goals and succeed online
4. Analyze user behavior, content suitability and content relevance to determine effects on user satisfaction
5. Develop and maintain positive customer relations and satisfaction
6. Influence the way we support our users and improve it to make sure our users’ experience is the best possible
7. Work with all other departments and product teams, and stay aligned about users’ needs

Qualifications

• Fully proficient in German and fluent English 
• 1+ years of customer service experience (in any industry)
• Proactive problem-solver who can work independently, taking initiative to seek solutions
• Professional who loves helping others succeed and is curious to know what really drives users and their needs
• Great communication skills that enable you to solve problems thoughtfully and effectively
• Fast learner, with the ability to adapt with a can-do attitude
• Tech savvy and eager to explore new technologies

Please send your CV in English.

Additional information

We are Wix’s Customer Care Guild. We're not your typical customer support. We represent the Wix user's voice and work closely with Product to deeply understand Wix technologies and services. As part of our global organization of Customer Care, we’re responsible for building solid relationships with Wix users, uncovering their business needs, and guiding them to success. Working with us, you’ll find a friendly atmosphere, fantastic coworkers, and diverse growth opportunities in a dynamic environment. We’re spread across the globe and offer an office, remote, or hybrid work model depending on the site. 

About Certifier:

Certifier is a B2B SaaS platform for digital credentials (certificates, badges, achievements) used by 2,000+ organisations including Guinness World Records, Duolingo, NationalGeographic and L'Oréal. We're a 22-person team backed by leading EU venture funds. The product is moving fast (new features almost every week) and that's why we're hiring: we need someone to help us close the gap between what Certifier can do and what a customer's actual setup looks like.
 

About the Role:

You'll be Certifier's first Customer Solutions Specialist, joining our Customer Success team as the layer that shows up wherever a customer or deal needs more than a standard setup - SSO, API integrations, bulk setups, custom configuration, all of it. That includes owning implementation for new customers, supporting technical discovery on our bigger customers, and stepping in when an existing account hits a technical issue that needs deeper expertise.

You'll work closely with Customer Success on a daily basis, as well as with Product and Engineering when needed. Your work will directly impact how well we onboard and support larger, more technical customers. The scope described below may change slightly depending on the cooperation model that suits you best.
 

What You'll Do:

• Support onboarding and go-live: join calls with the person responsible for Customer Success for the account, map each customer's specific workflow, and help drive setup forward from kickoff all the way to a confident launch
• Handle the technical setup: SSO, API integrations, bulk data configuration, and custom use cases - including finding workarounds and creative solutions when a customer's specific setup doesn't fit our standard playbook, especially for our more complex and enterprise accounts, so customers hit go-live without technical surprises.
• Keep implementation on track:  track open setup tasks, follow up with customers before they have to chase you, and make sure every piece is in place well before go-live day.
• Support strategic and enterprise customers: work with Sales Team on technical or security-heavy calls, answering integration and setup questions that can otherwise stall a complex evaluation.
• Help existing customers with technical issues: step in when an account runs into something that needs deeper technical digging - a broken integration, a data mapping issue, a configuration that stopped working - and see it through to resolution.
• Shape how we implement: flag patterns you notice across customers and work with Product and Customer Success to continuously improve our setup process, not just fix individual accounts.
   

We’re Looking For Someone Who:

• Has 2-5 years of customer-facing experience in tech or B2B SaaS: implementation, onboarding, customer success, account management, or customer support - you know what it takes to guide a customer from "we bought this" to "this works." Experience on a CEE-based team serving US/global markets is a strong signal, ideally at a company in a similar stage (Seed-Series A/B, 20-100 people, product-led).
• Is fluent in professional English: you're comfortable running calls, preparing documentation, and writing clear follow-ups with customers, day in and day out.
• Has a customer-first, solution-oriented mindset: when something doesn't work the way a customer expects, you find a path forward rather than a reason it can't be done. This role is built around figuring things out, not following a fixed script.
• Can genuinely troubleshoot, not just configure: you can dig into a broken integration or a webhook that isn't firing, figure out what's actually wrong, and either fix it or know exactly who to bring in - you don't need to write code, but you think like someone who could.
• Has hands-on experience with: integration tools like Zapier, Make, n8n, or reading API documentation, as well as worked with CRM or customer success tooling (HubSpot, Intercom, or similar).
• Is proactive and hands-on in daily work: you follow up without being asked, notice when something's about to slip, and close the loop before it becomes a problem.
• Is comfortable supporting technical sales conversations: for our larger, more complex deals, you'll regularly join Sales to run technical discovery and answer integration or security questions.
   

Nice to Have:

• Familiarity with security/compliance concepts (ISO, SOC 2, GDPR, data residency).
• Polish or Ukrainian language skills (internal communication occasionally uses Polish and Ukrainian, but not required).
   

What We Offer:

• Competitive compensation:  2 200 - 3 500 USD in base compensation, depending on your experience and contract type.
• Flexible cooperation format: We are open to different ways of working. You can work from our office in Kraków or fully remotely from anywhere in the world. 
• Bonuses: A remuneration bonus may be available after completion of business targets and objectives - that’s something that we are open to discussing during the process.
• Benefits (adapted to your contract type): Private health insurance and sports card (Medicover), equipment provided by us, learning/conference budget, paid time off, team off-site trips, top-tier tools (HubSpot, Intercom, Amplitude, Claude, Loom, etc). 
• Culture: No juniors and trainees. No time tracking. Remote-first with flexible hours. We care about what ships, not when you're online - you decide when and where you work.
   

How to Apply:

Interview Process

1. CV check and initial email correspondence
2. Screening: a 45-minute meeting with HR to get to know each other, discuss your experience, and answer any initial questions. 
3. Test task: a short async task shared by HR. We're looking for how you think, how you communicate, and how you approach something you haven't seen before
4. Interview with the people you'd work with: approximately 60 minutes with members of the customer-facing team and company leadership to discuss your test task, experience, and how we would work together. 
    

You've read this far and still not sure about the fit? Just apply and let's talk. We're a small team (yet), and we take care of people who love solving problems for customers and want real ownership over how they do it. Might be exactly what you're looking for.

We are looking for a Customer Care Specialist with experience in payments, fintech, or iGaming environments to support merchants and partners with payment-related inquiries and operational issues.

You will act as the primary point of contact for customers, working closely with the Payments, Risk, and Finance teams to investigate transactions, resolve payment issues, and ensure a smooth customer experience.

Responsibilities

• Provide daily support to merchants and partners via chat, email, Telegram, and other communication channels.
• Investigate payment-related issues, including declined, pending, or failed transactions.
• Analyze transaction statuses across internal payment gateway systems and provider platforms.
• Communicate with payment providers, banks, and partners to resolve transaction-related inquiries.
• Monitor payment performance and identify issues affecting approval rates.
• Assist merchants in understanding payment errors, statuses, and processing flows.
• Act as a liaison between merchants and payment providers to ensure timely issue resolution.
• Escalate complex cases to relevant internal teams when necessary.
• Maintain accurate records of investigations and resolutions.
• Contribute to process improvements and customer satisfaction initiatives.

 Requirements

• Experience in Customer Support, Customer Care, Payment Operations, Merchant Support, or a similar role.
• Background in payments, fintech, iGaming, e-commerce, or online payment processing.
• Understanding of payment transaction flows, card payments, and payment gateways.
• Strong analytical and problem-solving skills.
• Excellent communication skills in English (written and spoken).
• Ability to work with multiple systems and manage several cases simultaneously.
• Attention to detail and a customer-focused mindset.
• Ability to work independently and collaborate with cross-functional teams.

 Nice to Have

• Experience working with payment service providers (PSPs), acquiring banks, or payment gateways.
• Knowledge of fraud prevention, risk management, or chargeback processes.
• Experience using CRM, ticketing, or payment monitoring tools.

• Familiarity with iGaming payment operations.

   

Working Hours

• This role supports North American clients, so candidates should be comfortable working evening hours and collaborating across different time zones: 3:00/4:00 PM – 11:00/12:00 AM Kyiv time 

   

 What We Offer

• Opportunity to work in a fast-growing fintech/iGaming environment.
• International team and dynamic work culture.
• Professional growth and development opportunities.
• Exposure to modern payment technologies and global payment providers.
• Stable long-term cooperation.
• Supportive and collaborative team environment.
• 20 paid vacation days per year.
• 10 paid sick leave days per year.
• Competitive compensation package.
• Remote work opportunity.

We are looking for a Technical Support Specialist to join our Customer Success team and provide technical support throughout the customer journey. In this role, you will assist clients during implementation, troubleshoot technical issues, support software integrations, and work closely with Product, Engineering, and QA teams to ensure a seamless customer experience. You will also contribute to improving our support processes and documentation while helping clients successfully adopt our platform.
 

Key Responsibilities:

Client Support During Implementation:

• Collect and assess technical issues from newly signed clients to ensure a smooth and efficient onboarding process;
• Lead troubleshooting meetings and provide real-time technical support via Google Meet, phone calls, and recorded training materials;
• Ensure timely resolution of implementation-related technical issues.
   

Technical Support & Client Assistance:

• Act as the first point of contact for clients experiencing technical issues;
• Manage client requests via email, phone, live chat, and CRM systems;
• Diagnose and troubleshoot technical problems, escalating complex cases to developers when necessary;
• Create and manage bug reports using CRM platforms such as Jira, Pipedrive, or similar systems;
• Collaborate closely with the QA team to reproduce, investigate, and resolve reported issues.
   

Ongoing Client Success & Engagement:

• Proactively follow up with clients to ensure continued platform usage and address potential issues;
• Assist in creating and maintaining user guides, FAQs, and other training materials to improve client self-service.
   

Requirements:

Technical & Industry Experience:

• Experience in the IT industry (client onboarding, technical support, or customer success in a B2B SaaS environment);
• Strong technical troubleshooting skills and the ability to explain complex concepts to non-technical users;
• Familiarity with CRM platforms such as Pipedrive, Jira, Zendesk, or similar systems is preferred.
   

Communication & Training Skills:

• Excellent English communication skills (C1 or higher), both written and verbal;
• Strong presentation and training skills, with the ability to conduct client sessions via Google Meet or phone.
   

Professionalism & Organization:

• Highly organized and self-motivated, capable of handling multiple tasks and shifting priorities;
• Customer-focused approach with a commitment to providing excellent service.
   

What We Offer

• Fully remote work;
• Work time from 16:00 to 00:00 (Kyiv time).
• An opportunity to significantly influence the direction of the company;
• Steep learning curve and personal growth opportunities;
• Access to courses and training;
• Corporate English language trainingж
• 10 days paid vacation;
• Competitive salary;
• Work in a green industry.

About EVIQO

EVIQO is one of the fastest-growing smart EV charging brands in the US residential market, serving customers across the US, Canada, and Europe soon.

We are already among the Top-5 market leaders in the US in our segment and continue scaling rapidly.

Our mission is to build a category-defining EV charging brand that competes with major players like Tesla, ChargePoint, and Autel.

Our core product is a premium Level 2 smart home EV charger combined with a mobile app and software platform that allows users to monitor and remotely control charging, manage and optimize energy consumption, automate charging sessions, and reduce electricity costs.

With up to 50 Amps of charging power, strong hardware positioning, premium customer experience, and a powerful D2C + Amazon growth engine, we are building much more than just a charger - we are building a scalable international brand.

We operate at the intersection of hardware, software, IoT, e-commerce, D2C, and international growth.

About the Role

EVIQO is looking for a Head of Customer Support to lead and further develop the company’s customer support function.

This person will be responsible for the overall support strategy, team performance, service quality, operational efficiency, and continuous improvement of the customer experience. The role requires a balance of strategic leadership, data-driven decision-making using AI and automations, and the ability to take ownership of complex customer and operational challenges.

Key Responsibilities

• Define and execute the customer support strategy in line with the company’s growth and product goals.
• Keep the required product reviews rating.
• Lead, develop, and support the customer service team.
• Establish service standards, performance expectations, escalation procedures, and quality-control processes.
• Continuously improve support workflows, internal procedures, and customer-facing resources, including knowledge base.
• Oversee the development and effective use of ticketing, communication, reporting, and knowledge-management systems.
• Monitor key support metrics, analyze customer trends, and provide actionable insights to company leadership.
• Ensure complex and high-priority customer cases are handled effectively.
• Represent the Voice of the Customer and collaborate with Product, Engineering, Operations, and other teams.
• Identify opportunities for automation, AI implementation, and customer self-service.
• Ensure the support function remains scalable as the company, product range, and customer base grow.

Requirements

• Previous experience leading a customer support team.
• 5+ years of experience in Customer Support, Customer Experience, or Support Operations.
• Hiring experience.
• Deep experience in Zendesk. Strong understanding of ticketing systems, support workflows, knowledge bases, and customer communication channels.
• Experience in AI automations in Customer Support.
• Experience building, scaling, or significantly improving support processes.
• Ability to work with operational data, define KPIs, and turn analysis into practical improvements.
• Strong leadership, communication, and problem-solving skills.
• Ability to collaborate effectively with technical and non-technical teams.
• Fluent written and spoken English.
• High level of ownership, independence, and sound judgment.

Nice to Have

• Experience supporting hardware, IoT, consumer electronics, SaaS, or another technically complex product.
• Experience with EV charging or automotive products.
• Familiarity with AI-powered customer support, automation platforms, APIs, or system integrations.
• Experience supporting customers in the US and Canadian markets.
• Experience in e-commerce or direct-to-consumer businesses.

What Success Looks Like

• Constant 4.8-stars rating on Amazon.
• A well-organized and scalable customer support function.
• Consistently high service quality and customer satisfaction.
• Clear performance visibility through meaningful metrics and reporting.
• A strong, independent, and continuously developing support team.
• Effective collaboration between Support and other company departments.
• Measurable improvements through better processes, technology, automation, and customer insights.

Why Join EVIQO

• Work in a fast-growing international product company.
• Make a direct impact on business growth.
• Freedom to take ownership and implement ideas.
• Competitive compensation and growth opportunities.
• Fully remote work format.
• Working schedule: 10:00–19:00 (Kyiv time), including a 1-hour lunch break.
• 15 working days of paid vacation per year (available after 6 months of employment).
• 5 paid sick days without medical certificates.
• Sports and professional development compensation after successful completion of the probation period.

ABOUT MEGAFAIR
MEGAFAIR is an international iGaming provider developing slot and skill-based games for partners across global markets.

Our distributed team brings together expertise across Product, Technology, Mathematics, Art, Commercial, and Operations. We work in a fast-moving environment built around direct communication, clear ownership, and a strong focus on quality, execution, and measurable results.
We’re looking for professionals who are comfortable taking responsibility, making decisions, and contributing their expertise to products built for international markets.

If you’re looking for a role where your expertise can have a direct impact on the product and the business, we’d be glad to hear from you. Apply to join MEGAFAIR and let’s start the conversation.

REQUIREMENTS

• 3+ years of experience in technical support, integrations, or game integrations within the iGaming industry;
• Experience working on the provider side and communicating with operators, aggregators, or gaming platforms;
• Strong understanding of APIs, REST, JSON, integration flows, logs, network basics, and troubleshooting;
• Experience supporting integrations from technical setup through successful go-live;
• Understanding of game lifecycle, transactions, game rounds, and game logic;
• Ability to investigate issues independently and identify root causes;
• Experience working with Jira, Postman, admin panels, reporting tools, or similar systems;
• Ability to read technical documentation and collaborate closely with developers;
• English level B2+.

WE OFFER

• Compensation: competitive salary;
• Tech tools: modern technical equipment;
• Time Off: 20 vacation days, 10 sick days annually;
• Work-Life Balance: flexible remote options without time tracking;
• Language Learning: reimbursement for foreign language courses;
• Support network: work with a team you can learn from every day;
• Diversity: we pride ourselves on our international working environment;
• Power supply: compensation for electricity, power banks, generator fuel, etc.;
• Professional Growth: emphasis on internal promotions for career advancement.

RESPONSIBILITIES

• Provide technical support to partners during integration and post-launch;
• Troubleshoot integration issues and investigate technical incidents;
• Work closely with operators, aggregators, and internal development teams;
• Support new game launches and ensure stable production releases;
• Analyze logs, API responses, and integration behaviour to identify problems;
• Coordinate technical communication with partners until issues are resolved;
• Maintain integration documentation and share technical knowledge internally.

CANDIDATE JOURNEY

Interview with CHRO → Interview with Hiring Manager → Interview with C-Level → Job Offer

About Us

NYC Glass & Window Repair Inc specializing in residential and commercial glass repair, window repair, door repair, mirrors, shower glass, storefronts, and emergency glass replacement. We are looking for a professional Customer Service Representative to become the first point of contact for our customers.

Responsibilities

• Answer incoming customer calls professionally and courteously.
• Gather customer information, including contact details, service address, and description of the issue.
• Schedule service appointments using our CRM system.
• Respond to customer inquiries via phone, email, and text messages.
• Request photos or videos when necessary to assist with estimating.
• Create and update customer records accurately.
• Follow up with customers regarding appointments and estimates.
• Coordinate with dispatchers, technicians, and the sales team.
• Maintain a positive customer experience throughout every interaction.
• Escalate urgent or emergency requests when appropriate.

Requirements

• Excellent spoken and written English.
• Previous experience in customer service, call center, or appointment scheduling.
• Strong communication and active listening skills.
• Ability to multitask while speaking with customers.
• Comfortable working with CRM software and Google Workspace.
• Reliable high-speed internet connection.
• Quiet home office with a professional environment.
• Strong attention to detail and organizational skills.
• Positive attitude and problem-solving mindset.

Preferred Qualifications

• Experience in home services, construction, glass, windows, HVAC, plumbing, or similar industries.
• Sales or upselling experience is a plus.
• Experience working with U.S.-based customers.
• Fully remote position.
• Paid training.
• Long-term career growth opportunities.
• Friendly and supportive team environment.
• Performance-based bonuses after successful training and probation.

How to Apply

Please include:

• Your resume (CV)
• A short introduction about your customer service experience
• Your English proficiency level
• Your salary expectations
• Your availability to start

We are looking for someone who is reliable, professional, customer-focused, and committed to providing exceptional service to every client.

We are looking for a highly organized, customer-focused Support Representative / Client Success Coordinator to become the communication hub between our customers, technicians, office staff, and suppliers.

This is an excellent opportunity for someone who enjoys helping people, multitasking, and keeping operations running smoothly.

Key Responsibilities

Customer Communication

• Answer incoming phone calls professionally.
• Respond to customer inquiries promptly and courteously.
• Schedule appointments and service visits.
• Confirm appointments with customers.
• Notify customers when technicians are on the way.
• Follow up after completed jobs to ensure customer satisfaction.
• Handle customer concerns professionally and escalate when necessary.

Dispatch Coordination

• Coordinate daily technician schedules.
• Dispatch technicians to service appointments.
• Monitor technician progress throughout the day.
• Inform customers of arrival times and schedule changes.
• Reschedule appointments when necessary.
• Coordinate emergency service calls.

CRM & Data Management

Maintain accurate records by updating:

• CRM
• Google Sheets
• Customer information
• Job status
• Appointment schedules
• Estimates
• Work orders
• Technician notes
• Payment status
• Supplier information

Attention to detail is essential.

Supplier Communication

Communicate with suppliers regarding:

• Glass orders
• Hardware availability
• Material lead times
• Delivery schedules
• Product pricing
• Purchase orders
• Order tracking

Follow up to ensure materials arrive on time for scheduled installations.

Administrative Support

Assist with:

• Creating work orders
• Updating job notes
• Organizing digital documents
• Tracking outstanding estimates
• Monitoring customer follow-ups
• Supporting the sales and operations teams
• Maintaining organized electronic records

Daily Responsibilities

• Answer incoming calls.
• Make outbound customer calls.
• Dispatch technicians.
• Update CRM.
• Update Google Sheets.
• Communicate with suppliers.
• Coordinate deliveries.
• Confirm appointments.
• Notify customers when technicians are en route.
• Follow up on completed projects.
• Assist with scheduling changes.
• Keep management informed of any issues affecting customer satisfaction.

Welcome to Drawer.AI!

- What we do: AI-driven workflows that let estimators pull quantities and costs from complex PDF drawing sets.  
- Stage: Seed-funded, revenue-generating, aiming for a Series A in 2027.  
- Why join now: Real customers are pushing our roadmap faster than our current front-end team can build.

We’re looking for a Customer Success Specialist to work closely with our customers, help them succeed with the product, and be their main point of contact.

Key Responsibilities:

• Communicate with customers via chat, calls, and async messages.

• Run onboarding sessions, demos, and customer meetings.

• Review screen and call recordings to understand customer needs.

• Help customers adopt the product and get real value from it.

• Share customer feedback with Product and Sales teams.
 

Requirements:

• 1+ year of experience in Customer Support, Customer Success, or a similar role.

• Confident customer communication (chat & calls).

• Excellent spoken and written English.

• Comfortable working in a customer-facing role.

• Availability to work until 12:00 AM Kyiv time.

Nice to have:

• Experience with US-based customers.

• SaaS or startup background.

Join our stellar team at Drawer.AI, where excellence meets opportunity! Experience the exceptional; enjoy a competitive salary and career advancement and the outstanding work environment we take pride in. Elevate your professional journey with us – because we believe in creating success together. Build a better future with us!

We're looking for Customer Support Agent to join our team. As a Customer Support Agent, you will be the first point of contact for our clients, ensuring a smooth and efficient support experience through live chat and email. Your main focus will be resolving inquiries, escalating complex cases, and maintaining high standards of response time and quality.
 

HOW YOU WILL MAKE AN IMPACT

• Provide professional and timely support to users via live chat and email
• Handle player inquiries, complaints, and requests with empathy and accuracy
• Escalate complex or sensitive cases to the relevant departments
• Ensure compliance with internal quality standards and communication guidelines
• Maintain up-to-date knowledge of games, promotions, and internal procedures
• Follow the assigned schedule and meet individual performance KPIs (speed, CSAT, accuracy).
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Previous experience in Customer Support and IGaming is a must
• Excellent written communication skills in English (B2+) / French (B2+)
• Ability to work flexible shifts, including not only evenings, weekends, and holidays, but also night shifts
• Strong multitasking skills and attention to details
• Ability to work both independently and as part of a team
• Passion for providing high-quality customer service in a fast-paced environment.
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

DevIT Group зараз у пошуку Technical Support Manager, який приєднається до нашої команди на віддаленій основі.

Необхідні навички:

• English: Upper-Intermediate (розмовна)
• Досвід роботи Support 6+ місяців
• Базові навички HTML / CSS

• Навички роботи з Shopify магазинами будуть плюсом

   

Обов’язки:

Допомога клієнтам у налаштуванні та використанні продуктів компанії (на поточний момент Shopify додатки)

Графік роботи на випробувальному терміні (8 годинний + 30 хвилин обід):

• понеділок — пʼятниця з 8−00 до 16−30

   

Графік роботи після закриття випробувального (8 годинний + 30 хвилин обід):

• понеділок — пʼятниця з 15−00 до 23−30

   

Можливі тимчасові зміщення графіка на інші зміни (вечір/ніч/ранок) у разі необхідності перекриття змін під час відпусток/відгулів/лікарняних

Що пропонуємо?

• 8 годинний робочий день (+30 хвилин обід) 
• Дружня атмосфера, постійний обмін досвідом, підтримка та допомога колег
• Регулярний перегляд кваліфікації з подальшим підвищенням заробітної
• Адекватний менеджмент, допомога з адаптацією в компанії
• Оплачувана відпустка
• Оплачуваний лікарняний
• Своєчасна виплата ставки

Система бонусів додатково до ставки: 

+$10 за кожен 5-зірковий відгук на будь-який з наших Shopify додатків, залишений клієнтом після спілкування з Support менеджером. 

Ми шукаємо Інженера з технічної підтримки ПЗ для супроводу та адміністрування BSS систем оператора зв'язку. Основні завдання — моніторинг роботи систем, аналіз та усунення інцидентів, встановлення релізів і мінімізація впливу технічних проблем на роботу.

Основні обов’язки

• Аналіз та опрацювання інцидентів і сервісних звернень
• Діагностика та усунення проблем у прикладному програмному забезпеченні
• Застосування тимчасових рішень для мінімізації впливу інцидентів
• Встановлення релізів, оновлень і виправлень
• Робота з службами на рівні операційної системи (linux), журналами подій, файловою системою та правами доступу
• Аналіз логів застосунків та інтеграційних компонентів
• Ескалація складних проблем до команд розробки, інфраструктури або постачальників
• Комунікація із замовником щодо статусу та прогресу усунення інцидентів
• Ведення технічної документації та інструкцій
• Аналіз повторюваних проблем і підготовка пропозицій щодо їх запобігання

Необхідний досвід і навички

• Від 2 років досвіду в технічній підтримці, системному адмініструванні або супроводі прикладного ПЗ
• Уміння аналізувати логи та визначати причини помилок
• Розуміння принципів роботи REST API
• Практичний досвід роботи з SQL базами та написання SQL-запитів
• Базові навички роботи з Linux/Unix
• Базові навички написання скриптів на PowerShell, Bash або Python
• Досвід роботи з інструментами моніторингу та логування, наприклад Grafana, Prometheus або ELK
• Уміння розуміти end-to-end взаємодію між компонентами системи
• Професійна комунікація із замовниками та технічними командами

Освіта

• Вища освіта у сфері комп’ютерних наук, інженерії або суміжній галузі буде перевагою 

Бажано

• Досвід підтримки або адміністрування систем телеком операторів
• Досвід роботи з телефонією, SIP або BSS
• Досвід роботи з Kafka або інших систем обміну повідомленнями
• Досвід супроводу критичних для бізнесу систем 

Привіт! Ми — Mako Tech 👋

Ми молода продуктова IT-компанія з експертизою в iGaming. Зараз допомагаємо нашому клієнту запустити новий проєкт і шукаємо в команду Support Agent.

Проєкт тільки стартує, тож у тебе є унікальна можливість прийти на самому початку, побачити, як усе будується з нуля, і долучитися до створення сервісу, яким гравцям буде приємно користуватися.

Чим ти займатимешся

Ти будеш першим, з ким спілкуються наші гравці, коли їм потрібна допомога. Твоє завдання — швидко розібратися в ситуації, знайти рішення і зробити так, щоб людина пішла задоволеною. Ми працюємо цілодобово, тому графік змінний, і в ньому є нічні зміни.

Ось що входитиме у твій день:

• Спілкуватися з гравцями в live-чаті та email англійською.
• Допомагати з реєстрацією, верифікацією (KYC), депозитами, виведенням коштів, бонусами та всім, що стосується платформи.
• Працювати за зрозумілими стандартами та скриптами, які ми разом напрацьовуємо.
• Поповнювати базу знань корисними відповідями, щоб колегам і гравцям було простіше.
• Передавати складні питання колегам із Payments, Risk, Retention чи Product і стежити, щоб гравець отримав відповідь.
• Помічати баги та проблеми в продукті й ділитися ними з командою, бо твій фідбек справді впливає на продукт.
• Пропонувати свої ідеї, як зробити підтримку ще кращою.

Буде круто, якщо ти

• Маєш досвід у Customer Support від 6 місяців  в iGaming.
• Вільно спілкуєшся англійською на рівні B2 і вище, письмово та усно.
• Готовий(-а) працювати за змінним графіком, включно з нічними змінами.
• Розумієш, як працюють бонуси, KYC та платежі в iGaming, або готовий(-а) швидко в цьому розібратися.
• Любиш спілкуватися з людьми і вмієш пояснювати складні речі простою мовою.
• Зберігаєш спокій, коли гравець емоційний, і тримаєш у фокусі кілька задач одночасно.
• Уважний(-а) до деталей і доводиш справи до кінця.
• Працював(-ла) з Zendesk, Intercom, LiveChat чи схожими системами. 

Що ми пропонуємо тобі

• 24 дні оплачуваної відпустки на рік, щоб повноцінно відпочивати.
• Оплачувані лікарняні.
• Жодного мікроменеджменту: ми довіряємо тобі й цінуємо результат.
• Можливість долучитися до проєкту на старті та реально впливати на те, як працює підтримка.
• Ріст у сфері iGaming і перспективи кар’єрного розвитку всередині команди.
• Дружню команду, яка завжди підкаже й підтримає.

Шукаємо Support Manager / Technical Support для технічного супроводу проєктів у вихідні дні (субота та неділя).
 

Нам потрібна відповідальна та технічно підкована людина, яка здатна самостійно розбиратися у більшості типових питань, пов'язаних із роботою CRM-систем, користувачами, інтеграціями та багами.
 

💰 Умови:

• Ставка: $400 / місяць.

• Графік: Робота у вихідні дні (субота–неділя).

• Формат: Повністю віддалено (Remote).

• Перспективи: Можливість професійного росту в бік технічного спеціаліста / розробника / DevOps.
 

🎯 Основні обов'язки:

• Оперативна підтримка користувачів та внутрішніх команд у вихідні дні.

• Моніторинг роботи CRM-систем та внутрішніх проєктів.

• Діагностика та усунення базових технічних збоїв, перевірка передачі даних.
 

📋 Вимоги та побажання:

• Досвід: Практичний досвід роботи з різними CRM-системами.

• Мишлення: Розуміння загальної логіки функціонування CRM та здатність швидко розібратися в незнайомому інтерфейсі без інструкції.
 

• Буде вагомим плюсом:

 • Базові знання JavaScript / PHP.

• Розуміння принципів REST API, HTTP-методи та коди відповідей (4xx, 5xx).

• Вміння читати JSON та працювати з Postman (або DevTools).

• Вміння читати технічні логи та розуміти взаємодію Frontend ⇄ Backend.

Глибокі знання програмування не вимагаються — нам важливіший технічний склад розуму та вміння самостійно знаходити причини проблем.
 

🚀 Процес відбору:

1. Короткий скринінг та анкетування.

2. Технічна співбесіда з керівником.

ПРО ПОЗИЦІЮ
Вимоги:

• Вміння будувати чіткі організаційні процеси та їх підтримувати
• Вміння працювати в режимі багатозадачності, проактивність та getting things done attitude
• Вміння вести ділове листування укр. та англ.
• Бажано вільне володіння англійською мовою
• Розглядаємо кандидатів виключно з Києва

Приклади задач:

• Участь в побудові операційних процесів всередині команди, пошук можливостей для їх оптимізації та автоматизації
• Виконання адміністративних задач команди 
• Ведення ділового листування
• Ведення календаря керівника, організація та координація зустрічей
• Організація відряджень (підбір та бронювання квитків, готелів, трансферів тощо)
• Організація внутрішніх івентів та командних активностей, підготовка подарунків і брендованої продукції