Jobs Customer Support

Forward Group — AI Orchestration Platform for Logistics

Forward builds the first AI Logistician — an autonomous AI agent that executes freight procurement, dispatching, negotiations, calls, documents, and workflows for carriers and shippers.

Products

• Cargohub — AI freight-procurement agent for enterprise shippers
• Cargofy — AI agent for trucking companies to automatically find, book, and manage loads

We operate across the US, Europe, and Asia. Mission: make logistics run on autopilot.

Your Mission

Own customer outcomes, retention, and expansion end-to-end. Build and scale a world-class Customer Success function that turns AI adoption into measurable business results.

You are the CEO of Customer Value.

What You’ll Do

Leadership & Strategy

• Own Customer Success strategy across SMB → Mid-Market → Enterprise.
• Build, hire, and scale the CS team (CSMs, Onboarding, Setup, Support).
• Define CS playbooks: onboarding, adoption, renewals, expansion, churn prevention.
• Partner with Product, Sales, and Engineering to align roadmap with customer value.

Customer Ownership

• Act as executive sponsor for key customers.
• Ensure customers go live fast and adopt core AI-agent workflows.
• Drive renewals, upsells, and Net Revenue Retention.
• Turn customer feedback into structured product inputs.

Operations & Systems

• Own CS metrics: onboarding time, retention, NRR, feature adoption, churn.
• Implement CS tooling (CRM, health scores, playbooks, reporting).
• Design scalable onboarding for complex workflows, APIs, and integrations.
• Create a tight feedback loop from customers → product → roadmap.

What Success Looks Like

• 90% of new customers live within 14 days
• 90%+ gross retention
• +15–25% Net Revenue Retention
• Core AI-agent features adopted within 90 days
• Clear customer insights influence product decisions every month
• CS operates as a revenue engine, not a support function

What We’re Looking For

• 5+ years in B2B SaaS Customer Success, incl. leadership experience
• Proven ownership of retention, renewals, and expansion
• Strong executive-level communication (customers + internal)
• Deep comfort with AI products, workflows, APIs, and integrations
• Operator mindset: structured, fast, accountable
• Bonus: logistics, TMS/ERP, enterprise onboarding, or complex SaaS

Why Join Forward

• Category-defining AI orchestration platform
• Direct ownership of revenue retention and customer value
• Global customers (US, EU, Asia)
• Competitive compensation + performance upside
• Zero bureaucracy, fast decisions
• Clear path to VP Customer / CRO-track

We are hiring a Customer Support Agent for our client — an innovative SaaS Legal Tech startup that is transforming the notary industry. The company has developed a modern platform that enables users to notarize documents online in real time, making the process fast, secure, and easily accessible from anywhere.

The team is looking for a proactive and customer-focused professional who will manage customer onboarding, provide product training, and handle support requests, ensuring clients gain maximum value from the platform and enjoy a smooth user experience.

Responsibilities:

• Provide direct support to partners and customers.

• Communicate with clients via chat, email and calls.

• Facilitate smooth customer onboarding processes.

• Refine and create instructions outlining the platform processes’ workflows.

• Foster customer satisfaction, value realization, and growth.

Requirements:

• Demonstrated experience in customer-facing roles.

• Excellent communication and problem-solving skills.

• Proficiency in written English at an Upper-Intermediate (B2) level or higher.

• Strong understanding of delivering exceptional customer experiences.

• Proficient in analytical and fault-finding skills, with the ability to work under pressure in startup environments.

• Can-do attitude with a willingness to take initiative.

• Flexibility to work night or evening shifts.

• Strong teamwork ethic in a follow-the-sun support model.

• Minimum of 1 year of experience in account management, customer success, support, or professional services.

What we offer:

• Competitive salary.

• Flexible working hours and remote work options.

• Opportunities for professional growth and development.

• English classes to boost the language skills.

• Collaborative and inclusive work environment.

• Access to the latest technologies and tools.

• Comprehensive medical insurance coverage.

We look forward to your application!

We are opening a position for a Team Lead in our Service Delivery Department at WOW 24−7.

This role is key to ensuring exceptional service delivery, strong team performance, and seamless client communication.

The Team Lead will oversee daily operations of multiple shared or dedicated projects, monitor KPIs, drive process improvement, and coach agents to achieve excellence in quality, productivity, and compliance.

The role requires a proactive, data-driven leader who combines analytical thinking, people management, and client-facing communication skills.
 

Requirements:

• Minimum 1+ year of experience as a Team Lead, Supervisor, or QA/SME in a BPO or customer service environment
• Strong knowledge of operational KPIs (SLA, AHT, FRT, QA, utilization, etc.)
• Excellent leadership, communication, and conflict management skills
• Experience managing remote and multicultural teams
• Strong analytical skills and proficiency in Excel/Google Sheets dashboards and reporting
• Experience with CRM and helpdesk systems (Zendesk, Gorgias, Intercom, Freshdesk, etc.)
• Upper-Intermediate English (B2+) level or higher, both written and spoken
• Strong understanding of ISO 9001 / 27001 compliance principles and data protection.
   

Responsibilities: 
🔹 Daily Operational Management

• Ensure all agents are logged in and working via RDP; check readiness and technical accessibility
• Monitor SLA, backlog, and open cases, adjusting daily actions to maintain KPIs
• Review team attendance, schedule adherence, and workload balance
• Conduct daily stand-ups, communicate priorities, and address urgent escalations
• Track internal correspondence and client escalations, ensuring timely resolution.
• Ensure all incident reports and shift reports are completed daily
• Supervise new hire onboarding, training, and shadowing sessions
   

🔹 Performance & Quality Management

• Monitor all key customer service metrics (AHT, FRT, Resolution Rate, Escalation Rate, etc.)
• Track and report SLA breaches; prepare corrective action plans
• Conduct 1:1 coaching sessions, feedback, and QA follow-ups
• Analyze team and individual statistics; identify trends and initiate improvements
• Review and submit monthly KPI and project statistics by the 1st day of each month
• Collaborate with QA to maintain and improve service quality and accuracy
   

🔹 Leadership & Communication

• Maintain transparent, motivational communication within the team
• Conduct regular team meetings and ensure psychological safety and engagement
• Support HR with attrition and absenteeism management
• Handle client communication regarding performance, updates, and improvement actions.
• Participate in client meetings, providing KPI reviews and operational insights
• Manage onboarding/offboarding processes and ensure full compliance with internal policies
   

🔹 Reporting & Compliance

• Prepare daily, weekly, and monthly reports (shift reports, SLA breaches, KPIs, project stats)
• Ensure adherence to ISO, data protection, and client-specific compliance rules
• Maintain accurate data in Hurma, Academy Ocean, and project dashboards
   

🔹 Continuous Improvement

• Initiate and lead process improvement projects to increase efficiency and quality
• Update and maintain knowledge bases and training materials in Academy Ocean
• Proactively identify risks, escalations, and opportunities for improvement
• Support cross-functional collaboration with QA, HR, CSM, and Onboarding teams
   

Would be a plus:

• Experience in tech support projects
• Experience in multi-project / shared team environments
• Familiarity with project profitability and utilization management
   

Work conditions:

• Remote work
• The probation period is 2 months
• Flexible days off (2 per week)
• Standard business hours with flexibility based on project needs: Monday to Friday, 10:00−18:00
• 18 paid vacation days per year to rest and recharge
• 15 paid sick leave days to cover unforeseen situations
• An open and friendly team where ideas and initiative are truly valued
• The opportunity to influence processes and suggest improvements that make work more comfortable and effective.

Location: Remote/Office in Kyiv
Working hours: EST Time Zone, 9 AM - 6 PM EST

About Us

Koyfin is a fast growing fintech company building a powerful, intuitive analytics platform used by financial advisors and individual investors to research ideas, manage portfolios, and grow their businesses. We believe every investor deserves world-class research tools without the complexity or price tag of legacy platforms.

Responsibilities
Customer Support

• Provide high-quality customer support via email and help center.
• Resolve customer inquiries clearly and efficiently, ensuring a great customer experience.
• Troubleshoot issues, report bugs, and collaborate closely with Product and Engineering teams to drive resolution.
• Act as the voice of the customer, sharing insights and feedback to help improve the product.
• Serve as a product ambassador, helping customers understand value, features, and best practices.

Sales & Operational Tasks

• Conduct product demos and calls with clients, including onboarding and training sessions.
• Schedule demos, training sessions, and customer calls across international time zones.
• Prepare and send invoices with clear payment instructions; monitor outstanding invoices and send payment reminders.
• Manage contracts via Dropbox Sign and ensure enterprise accounts are accurately updated.
• Track subscription renewals, send timely renewal notifications, and manage subscription transfers.
• Support clients throughout their lifecycle, from onboarding to renewal.
  
  
  Requirements
  Experience
• 2+ years of experience in customer support, ideally in SaaS or with complex products.
• Understanding of the financial field and financial tools (strongly preferred).

• Experience working with international clients (especially US and UK markets).

  Skills

• Fluent English (written and spoken).
• Strong product mindset with a genuine interest in understanding customer needs and use cases.
• Ability to quickly learn and deeply understand the platform and its functionality.
• Excellent attention to detail, strong organizational skills, and structured problem-solving.
• Proactive, empathetic, and customer-focused approach.
• Strong collaboration skills when working with Product, Engineering, and Sales teams.
• Willingness to share knowledge, ideas, and product insights to improve internal processes and customer experience.
  Personal Qualities
• Friendly, approachable, and a true team player.
• Self-driven, fast learner who can onboard quickly and become effective independently.
• Strong sense of ownership with a GSD (Get Stuff Done) mindset.
• Curious, adaptable, and comfortable working in a fast-moving product environment.

The Business Systems Manager is responsible for the configuration, optimization, and operational reliability of Proxet’s internal SaaS ecosystem. The role ensures that our key business systems are aligned with organisational needs, seamlessly integrated, comply with policies, and are fully leveraged by users.

This position bridges IT administration, process enablement, and vendor collaboration, ensuring smooth day-to-day operation of applications, efficient change management, and proactive improvement of workflows.

Responsibilities

• Monitor application health, usage, and user feedback.
• Oversee license utilization, renewals, and initiate cost optimization.
• Handle L2/L3 service desk tickets related to system access, configuration, and incidents.
• Configure workflows, automations, forms, and integrations to support business process needs.
• Design, build and maintain robust and reliable integrations between SaaS platforms by using the middleware tools
• Maintain application configuration and change management
• Ensure documentation of configurations, system baselines, changes, and user guides
• Manage users, groups, and license allocations across all assigned SaaS platforms
• Maintain access control and role-based permissions in line with security policies.
• Evaluate and apply vendor updates and feature releases.
• Track and communicate release impacts to relevant teams.
• Coordinate with business stakeholders to test and deploy new functionality.
• Identify recurring issues and propose systemic fixes or automation opportunities.
• Conduct onboarding sessions and knowledge sharing for end-users and managers.
• Serve as the primary point of contact for vendors, internal and external stakeholders.
• Review vendor SLAs, security posture, and application roadmaps.

Required Qualifications

• 3+ years of experience in application administration, IT operations, or business systems management in a fast-scaling IT service or consulting organization
• Proven experience working with Attlassian products (preferably JIRA/Confluence, experience additional extentions will be a plus)
• Proven experience managing integrations between multiple SaaS systems (via API or middleware such as Zapier, n8n or similar) 
• Hands-on experience with at least three of the following platforms class: IAM/DirectoryManagement (e.g. Google Workspace, MS Entra, Zoho ManageEngine), HRIS (e.g., PeopleForce), PSA (e.g. Ruddr), ERP/Finance (e.g.QuickBooks), CRM (e.g. HubSpot, Pipedrive)
• Strong understanding of SaaS administration, access management, and workflow automation.
• Familiarity with ITSM/ITIL practices (Incident, Change, and Release Management).
• Familiarity with data warehousing concepts and BI tools
• Familiarity with AI-embeded features in SaaS platforms and LLM pricinples
• Excellent problem-solving and cross-functional communication skills.
• Ability to document, train, and present to non-technical stakeholders.
• Understanding of data access controls, SSO, and identity management
   

Nice-to-have Qualifications

• Experience with security and compliance frameworks (SOC 2, ISO 27001).
• Experience writing custom scripts to augment middleware capabilities or interact with APIs
• Experience with the Enterprise Architecture Framework (e.g. TOGAF)
• Experience with Product development from scratch (as Product Owner, Project Manager)

An international product-driven company operating in the performance marketing and B2B partnerships space. The core focus is on traffic acquisition and monetization through CPA-based models, working closely with providers and scaling across multiple international markets. The company develops its own products, builds long-term partnerships, and prioritizes revenue growth and profitability.

Responsibilities:
- Conducting and controlling daily financial transactions: payments to suppliers, partners, freelancers, and employees;

- Managing payment systems, banks, e-wallets, and corporate cards;

- Consolidation and control of expenses by projects and departments;

- Monitoring compliance with limits and budgets;

- Preparing weekly and monthly reports on expenses, income, profit, and liabilities;

- Working with internal spreadsheets and BI systems to automate reporting;

- Maintaining registers of contracts, payments, statements, and invoices;

- Reconciling data with accounting, the bank, and partners;

- Monitoring budget execution and forecasting cash gaps;

- Participating in budget planning and fund allocation;

- Optimizing payment processes and searching for more favorable conditions;

- Analyzing the financial efficiency of campaigns and projects.

Requirements:
- At least 2 years of experience with financial operations, accounting, or payments;

- Understanding of the fundamentals of financial management, budgeting, and reporting;

- Advanced knowledge of Excel / Google Sheets and experience working with CRM / ERP / BI systems;

- Attention to detail, strong organizational skills, and responsibility;

- Ability to work in a multitasking environment and meet deadlines;

- Will be a plus: Experience in IT, Digital, Affiliate Marketing, or traffic arbitrage;

- Will be a plus: Knowledge of tax legislation in Ukraine / the EU / Poland.

You are a person who loves watching tables, review that everything works.
You were a spider in your previous life and you hate it when some thread does not work.
You love finding any issues in the system and drilling in the issues as far as you can.
You enjoy working in untypical hours. [ Night shifts ] [ Early morning shifts ]
You feel that you can make streaming services work seamlessly. By addressing issues as fast as you can.
Join the content experts team to watch content and content tools to deliver the best quality possible with no threads broken.



Job Description

- At least 1-year experience in a similar position (NOC/Tech Support or relevant experience etc.)

- Good English language skills (at least intermediate spoken and written level)

- Strong experience with ticketing, troubleshooting

- Jira, Grafana, Datadog knowledge

- Networking understanding

Good to have:

- Automation scripting, and tech support skills

- Cloud computing

- Web applications and servers architecture understanding,

- HTTP, REST API Monitoring tools and principles

 

Job Responsibilities

- 6 AM to 2 PM (or 2PM to 10PM) Monday-Sunday shifts in total 30-40 hours per week.

- During your shift you will be responsible for monitoring in not regular workin hours [ could be shifts 8-12 hours on weekends and in night time]

- Content streaming tools for any issues.

- Content delivery tools for any transcoding issues

- 3-d vendor tools or integration work seamlessly

- Review content and provide your feedback on the content you watched while you have not activities on the board monitoring.

Vega Partners isn’t just a company — it’s an entire universe of affiliate projects. We specialize in performance marketing within the iGaming verticals, working with dozens of products, hundreds of partners, and covering more than 60% of the global map. Our constant growth means one thing — it’s your space to scale.
 

We are looking for a Junior VIP Retention Manager  to join our VIP team.

This role is focused on operational and administrative support: working with player tickets, maintaining reports and data, and assisting VIP managers with daily tasks and processes.
The position is suitable for a detail-oriented specialist who is comfortable with routine operational work and written communication with players.

Your Skills & Experience:

• English: Upper-Intermediate or higher (written and spoken)
• Experience in Customer Support or player-facing roles
• Comfortable working with client requests via emails (incoming/outgoing)
  and written communication
• Ability to handle repetitive operational tasks
• Excel skills: basic to intermediate (tables, filters, simple formulas)
• Good task management and attention to detail

• Ability to work independently within defined processes

   

Your Responsibilities:

• Handle incoming player tickets and requests
• Resolve operational and player-related issues or escalate when needed
• Maintain and update reports, tables, and internal tracking files
• Support VIP managers with daily operational tasks
• Ensure accuracy and structure in data handling and documentation
• Follow internal processes and support stable workflow execution
• This is a support role within the VIP team focused on operational execution rather than strategic VIP management
   

Would Be Great

• Experience in online gaming / casino industry.

   

What We Offer:

• Competitive salary in EUR;
• Work schedule: 09:00–18:00;
• 20 working days of paid vacation per year, timely payment of severance pay, sick leave;
• Mutual respect and open feedback;
• We have our own volunteer movement, which is aimed at supporting the Armed Forces and war victims;
• Everyone’s opinion is important to us, that’s why we have regular group and one-on-one meetings, distance is not a problem for us;
• In our Kingdom, everyone is concerned about moral and physical health, so we cover expenses for sports and medicine;
• We are for initiative and development, so we create an individual development plan for everyone and compensate for training costs.

Description:

We are looking for people who thrive in a fast-paced, solutions oriented and creative environments. The Software Support Engineer is a focal point within our software organization for customer support activities related to the Matrix Select software system. Specifically, in this role, the individual(s) will provide remote and field support to customers and operations teams for the installation and configuration of the system. The Software Support Engineer will work proactively and in response to ad-hoc support calls to ensure the software system is running properly in the production warehouse automation environments of our customers. The team will also develop and maintain support driven applications for use in those same environments.
 

Requirements:
 

• Linux exposure is required.
• Work with logs is required.
• Experience in troubleshooting is required.
• Writing simple SQL queries.
• PowerShell/python/Bash scripting experience is a plus.
  GitLab experience, a plus.
• Working knowledge of Windows O/S configuration is desired.
• Working knowledge of Windows User and Account management is a plus.
• JIRA experience, a plus.
• Ansible and Kubernetes experience is desired.
• Written and speaking English on upper intermediate level
• Readiness to late hours schedule
  
  Job responsibilities:
   
• Provide escalation support for short-term problem resolution activities.
• Perform direct coding and validation activities for support tools.
• Create documentation of system-level functionality from a support perspective.
• Gather information about the needs of the customers and the capabilities/usage of the underlying software components to drive product improvement activities within software engineering in a proactive manner.
• Works under pressure in restoring high-priority systems to operations.
• On call shift hours.
   

Schedule after probation period:

Sunday through Thursday 2pm US EST to 11pm US EST OR Tuesday through Saturday 2pm US EST to 11pm US EST 

Who we are:
Selesa offers IT outsourcing, specialist out-staffing, and project management services to enhance business operations. We focus on providing skilled professionals for IT needs, including development, security consulting, and business development. Selesa also manages sales, account management, and human resources to support company growth. Our services are known for efficiency, quality, and strong communication, making us a trusted partner for businesses looking to streamline and secure their IT infrastructure. Originated in Vilnius, Lithuania, we cater to global clients.

Who we are looking for:

We’re looking for a Technical Support Specialist who is highly adept in systems analysis, diagnostics, troubleshooting, and conflict resolution. Exhibits excellent organizational and problem-solving skills.

Responsibilities

• Manual test of web games, which are coming to release.
• Bug report to game providers.
• Work process with currencies: accept the requests from clients, where the client asks the Tech support team to enable the currency for determining game category.
• Enable clients to our platform. 
• Create client-game provider integrations.
• Resolve interrupted payments/transactions in games.
• Resolve the issues with the launch of the game.
• Provide the information about games to the client. 

Requirements:

• Degree in Computer Science, Engineering, or a related subject
• Work experience in software technical support would be an asset 
• General understanding of client-server architecture
• Knowledge of software methodologies, tools, and processes
• Experience with performance and/or security testing is a plus
• Strong attention to detail and teamwork skills.
• Ability to meet deadlines in a fast-paced environment.

What we offer:

• Fully remote position with a flexible schedule
• Long-term opportunity with potential for financial and career advancement

• Supportive and positive work culture, collaborating with like-minded teammate

   

When submitting your application, please make sure to include your responses to the following screening questions in your COVER LETTER:

1. Please explain to us your level of spoken/written English. Just rank it from 1 to 10, where 10 means a Native Speaker; 8-9 means a Near Native Speaker; 6-7 means Fluent Speaker; under 6 any further levels.
2. Can you share examples from your portfolio that showcase your Technical Support experience?
3. What are your Monthly salary expectations for a long-term, full-time position (if we consider 40 hours a week)?
4. What is your notice period and how soon can you join ?

Hi there!
We are Anyforsoft, an outsourcing IT company that has been helping clients from Europe and US build scalable systems in domains such as EdTech, eCommerce, media and more for over 10 years.
We’re currently looking for a proactive and result-oriented Suport Manager who will help us manage content effectively and build strong relationships with our customers.

What You’ll Do:

• Maintain and support e-commerce platforms and content management systems (CMS)
• Manage product data creation, updates, and system synchronization
• Provide technical support for promotions, campaigns, and digital initiatives
• Troubleshoot platform issues and user access problems
• Support internal teams with system usage, workflows, and technical processes
• Handle customer and operational support requests related to digital platforms

 We Expect That You Are:

• A confident English speaker (C1 level or higher)
• Experienced in website content management, including creating and updating product listings
• Familiar with supporting promotional campaigns and assisting customers throughout their journey
• Highly detail-oriented
• Stress-resilient and able to perform effectively under pressure
• A fast learner
• Comfortable working with high volumes of customer requests, operational tasks, and tight deadlines while maintaining accuracy and a professional tone
• Proactive, able to work independently, and capable of taking full responsibility for business outcomes

What We Offer:

• Remote work, flexible working hours.
• A supportive, open-minded culture that encourages initiative and professional growth.
• Regular performance reviews and transparent feedback.
• Mentorship, clear goals, personal development plan with real opportunities for career growth.
• 18 paid vacation days per year.
• Full accountant and legal support.
  Are you interested?
  Submit your application!

​We are hiring!

Operations / Business Operations Manager at Crouton Digital

​About us:

Crouton Digital is an institutional-grade blockchain infrastructure provider. We power 45+ networks, delivering high-performance RPC nodes and validation services. We are looking for the "engine" of our internal processes—a person who will bring order to operations and bridge the gap between sales, engineering, and marketing.

​▪️ Responsibilities:

​🧾 Operations & Admin:

▫️ Full-cycle document management: contracts, invoices, and legal records.

▫️ Monitoring payments, ensuring deadlines are met, and tracking task statuses.

▫️ Managing contractors and freelancers (task setting, performance review, and delivery).

▫️ Supporting and optimizing internal company workflows.

​🧠 Coordination & Management:

▫️ Syncing departments: Sales, Tech/Ops, and Marketing.

▫️ Ensuring tasks never "get lost" between departments.

▫️ Administering task trackers, Notion, CRM, and operational spreadsheets.

​▪️ Requirements:

▫️ Web3 Experience (Mandatory): You understand the market specifics, know how to use non-custodial wallets, and understand crypto-payment flows.

▫️ Systems Thinker: You have a talent for turning chaos into clear processes and regulations.

▫️ Extreme Attention to Detail: Error-free invoices and on-time tasks are your personal standard.

▫️ Communication Master: Ability to softly but persistently "push" tasks forward with both team members and external vendors.

▫️ English: Working proficiency (written correspondence, documentation, and coordinating international partners).

​

▫️ Salary discussed individually based on interview results.

▫️ 100% remote work with a flexible schedule.

▫️ Direct impact on business growth and the freedom to build processes "your way."

▫️ Work in a professional team with zero unnecessary bureaucracy

Welcome to Drawer.AI!

- What we do: AI-driven workflows that let estimators pull quantities and costs from complex PDF drawing sets.  
- Stage: Seed-funded, revenue-generating, aiming for a Series A in 2026.  
- Why join now: Real customers are pushing our roadmap faster than our current front-end team can build.

We’re looking for a Customer Success Lead with experience in the electrical industry to own customer relationships and drive long-term product adoption.

Key Responsibilities:

• Own the full customer journey: onboarding, adoption, and retention.
• Build strong relationships with customers in the electrical industry.
• Lead customer calls, demos, and onboarding sessions.
• Gather customer feedback and translate it into product insights.
• Work closely with Product, Engineering, and Sales teams.
• Proactively identify risks and drive solutions.

Requirements:

• Professional experience in the electrical industry (electrical contracting, estimating, construction, AEC, or related fields).
• Experience in a customer-facing role (Customer Success, Account Management, Consulting, etc.).
• Strong understanding of electrical workflows and terminology.
• Excellent communication skills in English.

Nice to have:

• Experience with SaaS or construction/AEC software.
• Experience working with US-based customers.
• Background in electrical estimating is a strong advantage.

Join our stellar team at Drawer.AI, where excellence meets opportunity! Experience the exceptional; enjoy a competitive salary and career advancement and the outstanding work environment we take pride in. Elevate your professional journey with us – because we believe in creating success together. Build a better future with us!

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and we've experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

Your future responsibilities include:

• Handle customer inquiries via live chat (Intercom) in a timely and professional manner.
• Ensure a positive customer experience by effectively resolving issues and supporting users throughout their journey.
• Work with freemium users and guide them toward paid plans by explaining the value of access to a real professional coach.
• Provide supportive, empathetic guidance and suggest basic self-help approaches aligned with the product’s purpose.
• Document conversations and updates accurately in the CRM system.
• Collaborate with the team to maintain high service quality and customer satisfaction.
• This is a 3-month contract role with the possibility of extension based on performance and business needs.

Needed experience & skills:

• At least 6 months of experience in customer support or a related field.
• English level B2+.
• Clear communication skills, empathy, and a customer-focused mindset.
• Ability to solve problems, think critically, and pay attention to details.
• Comfortable working with CRM systems (Intercom is a plus).
• Proactive, adaptable, and open to feedback.

Work with EverHelp is about:

• 20+ vacation days and unlimited sick leaves,
• Ability to work fully remotely,
• A professional team of specialists, ready to share their expertise, along with internal communities and team activities, fosters continuous learning and development both within the team and on an individual level,
• Opportunity for a career growth. 32% of our teammates obtained a new role during their first year of work in our company. 86% of our Team Leads have been our Customer Support Agents in the past.

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and we've experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces, and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

We are looking for a Coaches Success Coordinator to support users via live chat and deliver a great customer experience.

Your future responsibilities include:

• Handle customer inquiries via live chat (Intercom) in a timely and professional manner.
• Ensure a positive customer experience by effectively resolving issues and supporting users throughout their journey.
• Work with freemium users and guide them toward paid plans by explaining the value of access to a real professional coach.
• Provide supportive, empathetic guidance and suggest basic self-help approaches aligned with the product’s purpose.
• Document conversations and updates accurately in the CRM system.
• Collaborate with the team to maintain high service quality and customer satisfaction.

• This is a 3-month contract role with the possibility of extension based on performance and business needs.

   

Needed experience & skills:

• At least 6 months of experience in customer support or a related field.
• English level B2+.
• Clear communication skills, empathy, and a customer-focused mindset.
• Ability to solve problems, think critically, and pay attention to details.
• Comfortable working with CRM systems (Intercom is a plus).

• Proactive, adaptable, and open to feedback.

   

Working hours:

2/2 - 16:00-00:00, Kyiv time.

Recruitment process:
Intro call with our recruiter;
Test task;
Interview with our hiring manager.

Work with EverHelp is about:

• 20+ vacation days and unlimited sick leaves,
• Ability to work fully remotely,
• A professional team of specialists, ready to share their expertise, along with internal communities and team activities, fosters continuous learning and development both within the team and on an individual level,

• Opportunity for a career growth. 32% of our teammates obtained a new role during their first year of work in our company. 86% of our Team Leads have been our Customer Support Agents in the past.

   

Submit your resume and join our team!