Jobs Customer Support

Cargofy is building the AI-native operating system for global freight. Cargofy deploys autonomous AI agents that automate procurement, dispatching, negotiations, operations, tracking, and workflows for carriers, shippers, and 3PLs across the US, Europe, and Asia. Our platform processes 100,000+ loads per day and hundreds of thousands of real-time events — replacing manual logistics with fully autonomous AI.

We need a Customer Success Manager to own the post-sale experience for our international English-speaking clients — ensuring they onboard fast, adopt AI agents fully, and expand their usage over time.

Why This Role Exists Now

Our international customer base is growing rapidly. These clients — carriers, shippers, and 3PLs across the US and Europe — need a dedicated, English-fluent partner who understands our platform deeply and can drive measurable business outcomes.

What Winning Looks Like

• 30-50+ accounts onboarded and actively retained with green health scores
• Time-to-value under 3 days — customers see results from day one
• AI agent adoption rate consistently above 80% across your book of business
• Expansion revenue opportunities identified and handed to Sales quarterly
• NPS above 50 across your accounts

What You Will Own

• Onboarding — platform setup, configuration, training sessions, and first-value delivery using Cargofy web platform and Odoo CRM for account tracking
• Ongoing success — regular check-ins, quarterly business reviews, health score monitoring, and proactive risk mitigation
• Product adoption — drive usage of AI agents (load matching, rate negotiation, automated dispatching) and new platform features
• Expansion — identify upsell and cross-sell opportunities, partner with Sales on renewals and plan upgrades
• Voice of customer — structured feedback loops to Product team, feature requests prioritization, bug escalation

Who You Are

• 2-5 years in Customer Success or Account Management in B2B SaaS
• Fluent English — hard requirement (all client communication is in English)
• Technical comfort: APIs, integrations, platform configuration
• Data-driven — comfortable with health scores, usage metrics, and retention analytics
• Logistics or supply chain experience is a significant plus

Why Cargofy

• Work with cutting-edge AI technology that customers genuinely love
• Clear career path: CSM → Senior CSM → Lead → Head of Customer Success
• Competitive compensation + performance bonuses
• Mission-driven team building the future of autonomous logistics

Key Responsibilities: 

Data Management and Reporting: 

• Ensure data integrity within HubSpot, identifying and rectifying any inconsistencies or inaccuracies. 
• Generate regular reports on marketing performance, sales and marketing campaign effectiveness, and lead quality. 
• Provide actionable insights and recommendations based on data analysis to drive marketing strategy. 
• Obsession with reporting and curiosity about results and ways to leverage metrics and insights to inform future strategies  
• Web analytics knowledge and tracking for various reporting needs (Google Analytics, Tag Manager, UTM’s for campaign tracking) 

HubSpot Management: 

• Configure and maintain HubSpot for seamless lead generation, tracking, and analytics. 
• Create and manage workflows, lists, and segmentation to automate marketing processes and increase efficiency. 
• Collaborate with the sales & marketing teams to ensure accurate data capture and lead management within HubSpot. 
• Regularly monitor and analyze key performance metrics to identify opportunities for improvement. 

Campaign management: 

• Track campaign performance, lead progression, and revenue attribution to optimize campaign effectiveness. 
• Ability to think and present strategically, understanding how analytics and insights data can optimize marketing and sales’ activities and strategy  
• Collaborate with the sales and marketing teams to align campaigns with overall marketing strategies. 

Marketing Automation: 

• Implement and maintain marketing automation processes, including email marketing, lead nurturing, and lead scoring. 
• Utilize HubSpot's automation features to personalize communication and improve lead engagement. 

Team Collaboration: 

• Collaborate with cross-functional teams, including sales, marketing and data teams, to align goals and execute marketing initiatives. 
• Train and mentor team members on HubSpot and marketing automation best practices. 
• Foster a culture of continuous learning and growth within the marketing team. 

Required Qualifications: 

• Proven experience (2+ years) as a Marketing Operations Manager or similar role. 
• 2+ years experience with HubSpot, including certifications (HubSpot Certified is a plus). 
• Experience with Hubspot for tracking marketing and sales activities throughout the marketing and sales funnel (leads, opportunities, campaigns, lead scoring, attribution, building dashboards, executive reporting, etc.). 
• A true builder mentality with a ‘roll up the sleeves’ mentality and hands-on approach.  
• Data extraction, transformation, and analysis skills (Excel, SQL experience and Data Manipulation and Visualization). 
• Demonstrated success in planning and executing marketing campaigns 
• Strong analytical skills with the ability to interpret data and make data-driven decisions. 
• Proficiency in marketing automation tools and practices. 
• Excellent project management and organizational skills. 
• Strong communication and leadership abilities. 
• Readiness to work from 15:00 till 23:00 in order to have an optimal overlap of work hours with USA based teams.

We offer

• Comfortable working place;
• Medical insurance after the trial period ending;
• Team-building activities;
• 24 paid vacation days per year;
• 5 paid sick leave days per year.

We are inviting a Payment Officer to join our Customer Success team to help them with processing requests, and transactions, managing communication, and improving internal processes!
 

Your task:

• Work 12-hour shifts (day and night), with a schedule that you choose yourself;
• Processing requests in Slack from agents, VIP managers, and other teams quickly and masterfully;
• Anti-fraud chat and bank transfers monitoring (decode), processing of each request;
• Strict adherence to regulations;
• Reporting bugs and problems with payment systems;
• Communication with departments to resolve problems;
• Sending emails when withdrawal is delayed, checking balances on payment systems;
• Communication with payment providers, resolving transaction nuances;
• Help in solving problems that users may encounter.
   

Our criteria:

• 1+ years of working experience in this field;
• Understanding the role of customer success manager on a project;
• Analytical skill set;
• Knowledge of fraud cases, i-gaming regulations, gamers’ behavior;
• English level (B1-B2);
• Knowledge and understanding of the i-gaming sphere and payment systems.
   

Our offer:

• Flexible work setup - work remotely or from the office, we focus on results, not location;
• Support for a comfortable work environment - we compensate coworking expenses and EcoFlow power stationsto help our team stay productive during power outages in Ukraine;
• Unlimited vacation and sick leave, because we trust our people to manage their time responsibly;
• Relocation support for team members who want to move;
• Regular performance-based bonuses that reward individual and team impact;
• Learning support - we cover 50% of professional courses and development programs;
• Language & wellbeing support - we cover 50% of English classes and psychological consultations;
• Career growth opportunities - we prioritize internal promotions and development;
• Team culture that actually feels like one - regular gifts, company merch, and team events throughout the year;
• Real impact - we are small enough for every voice to be heard and big enough to turn great ideas into action quickly.

Responsibilities

• Post-moderation of the most sensitive, high-risk content
• Protecting Tango users and employees from exposure to sensitive content
• Involvement in investigations for illegal and fraudulent activity within Tango user base
• Taking part in projects aimed at improving automated moderation

Requirements

• Analytical mindset and experience working with data
• Prior experience in highly sensitive content moderation and/or visual/text recognition models
• Quick wit, fast delivery, high commitment
• Knowledge in regular expressions and SQL will be a big plus
• Excellent command of the English language. Any of Turkish, Russian, Arabic, Spanish, Hindi will be a plus.
• Prior experience in project management will be a plus

What we offer:

• International company with several offices in different locations : Tel-Aviv, Kyiv, Warsaw, Limassol.
• Granting an Option;
• A professional environment with great people to work with;
• Competitive salary, performance review;
• Flexible working hours, no one here tracks your work time because our culture is built on trust and cooperation;
• Social and welfare packages;
• 20 working days paid vacation and 100% sick leaves coverage;
• Opportunities to make a difference, to develop and grow;
• Regular corporate celebrations, team buildings and fun activities;
• Comfortable office close to the metro station. Our Kyiv office is open 24/7 with all safety and health measures in place.

We’re looking for a Technical (Python) Support Engineer to keep our production applications stable and fast during weekend shifts. You’ll handle incident triage, bug fixes, and small improvements while collaborating with the core team when escalation is needed.

Shift on Saturday & Sunday:

• 13:00-19:00 (GMT+3)
   

What you’ll do

• Maintain and troubleshoot Python/Django web applications
• Debug and optimize database performance (PostgreSQL)
• Operate core AWS services (EC2, S3)
• Diagnose issues with cross-functional teams and implement quick fixes
• Keep code changes clean, documented, and secure
• Handle end-user requests and provide technical assistance

What we’re looking for:

• English: Upper-Intermediate or higher
• Experience: 6+ months with Python & Django OR no commercial experience but:
  • Completed relevant courses/bootcamps (Python, Django, Databases, AWS)
  • Strong fundamentals (data types, HTTP/REST, Git, basic Linux, debugging)
  • Hands-on projects (pet projects, labs, internships) — GitHub links welcome
• Solid knowledge of PostgreSQL (or another relational DB)
• Basic familiarity with AWS (EC2, S3)
• Strong analytical and debugging skills
• Basic understanding of REST APIs and front-end basics (HTML, CSS, JavaScript)
• Clear communicator; comfortable working independently and in a team

Nice to have

• Docker, Kubernetes, and CI/CD pipelines
• Web application security best practices
• Experience in an Agile environment
   

What we offer

• Paid part-time weekend shifts
• Flexible choice of shift blocks
• Supportive team and transparent processes
• Fast track to real production experience

AMLBot is an international company providing AML, KYC, and KYT compliance solutions for the crypto industry. We develop tools that help crypto businesses assess risk, investigate suspicious activity, and protect users and assets across CeFi and DeFi ecosystems.

Our solutions are used by thousands of crypto companies worldwide, including exchanges, OTC desks, and Web3 projects, serving hundreds of thousands of users globally.

We are looking for a Customer Support Manager who will work at the intersection of customer support, product guidance, and conversion.

Mission:

Convert incoming client requests into paid customers, retain revenue, and grow accounts through upsell and cross-sell.

The focus is on quality communication, understanding client use cases, and building long-term relationships.

What you get

• 100% remote work, flexible schedule

• Fixed salary + % commission from sales (payments in USDT)

• 20 paid vacation days + paid sick leave

• Work schedule: 5 / 2, with 3 rotating 8-hour shifts — morning, day, and evening

• Clear growth trajectory: Customer Success → Head of Support

• Direct impact on revenue and product decisions

• Fast-paced crypto team with real decision-making authority

What we expect from you

• 1+ year experience in crypto / fintech / blockchain SaaS

• Clear understanding of how crypto products are sold, not just supported

• Practical experience with AML / KYC / KYT systems

• English: Upper-Intermediate+ (you can sell and negotiate, not just reply), Ukrainian: Fluent

• Strong persuasion, objection handling, and closing skills

• Ownership mindset: you are responsible for conversion, retention, and client satisfaction

• High self-discipline and ability to work without micromanagement

• CV with photo + links to professional social profiles (LinkedIn preferred)

Your responsibilities

• Handle incoming leads and client requests via chat

• Qualify prospects, identify needs, and convert conversations into paid deals

• Sell company services through upsell / cross-sell during active client communication

• Process orders, subscriptions, and payments in internal systems

• Support clients on AML / KYC-related use cases and product logic

• Retain customers by proactively working with churn risks

• Share insights from client conversations to improve sales scripts and product positioning

If you’ve considered this position and are sure you want to develop with us, send us your CV.

If you do not hear from us within 5 business days, it likely means that we have decided to move forward with other candidates whose profiles more closely match our current requirements.

Planview AdaptiveWork (ex Clarizen) Administrator

Location: Europe (remote)
Employment Type: Full-time
Project: Icelandic Energy Company
 

Project Overview

Our client is an Icelandic energy company providing electricity, geothermal water, cold water, carbon storage, and optical network services.
 

We are looking for a Planview AdaptiveWork (ex Clarizen) Administrator to support and evolve the company’s PPM platform used across multiple subsidiaries.
 

Role Overview

This is an operational role focused on administering, configuring, and maintaining the AdaptiveWork (Clarizen) platform.

You will ensure system stability, optimize workflows, support integrations, and collaborate with stakeholders to maintain a scalable and efficient PPM environment aligned with business processes (PM, SDLC).
 

Key Responsibilities

• Administer and configure Planview AdaptiveWork (Clarizen): users, roles, permissions, profiles, business rules
• Maintain system stability, monitor performance, and clean up inconsistent configurations
• Design and optimize workflows, approval processes, and automation logic
• Simplify and rationalize existing customizations to reduce technical debt
• Support integrations with internal systems (APIs, REST, data exchange)
• Troubleshoot system issues, data flow problems, and automation failures
• Develop and maintain dashboards and reporting for project/portfolio tracking
• Ensure data quality and consistency across projects and departments
• Document configurations, workflows, and provide user guidance
• Collaborate with stakeholders, PMs, and IT teams to translate requirements into practical solutions
• Promote best practices and challenge unnecessary complexity

Requirements

• Strong hands-on experience with Planview AdaptiveWork (Clarizen) administration and configuration
• Solid understanding of Project Management (PM) and SDLC processes
• Experience working with evolving / partially implemented systems
• Basic to intermediate knowledge of APIs, REST, JSON, integrations
• Experience supporting system integrations and data exchange
• Strong analytical and problem-solving skills
• Ability to work independently with limited documentation
• Strong communication skills and ability to work with non-technical stakeholders
• Upper-Intermediate English or higher
   

Nice to Have

• Experience with other Planview ecosystem products
• Background in software engineering or data engineering
• Experience stabilizing over-customized SaaS platforms

• Experience in cross-cultural, distributed teams

   

Interview Process

• 30–45 min interview with internal team
• Interview with client

About us:

International IT company ZONE3000 has been providing complete solutions for developing and supporting web services (domain registration, hosting, SSL certificates, private mail) for 25 years. Our strategic partners are the world’s second biggest domain registrar Namecheap and a leading Ukrainian hosting provider HOSTiQ. We cooperate with more than 2200 specialists and are listed in the TOP 10 of the largest biggest IT companies in Ukraine.

Job requirements:

ZONE3000 opens up new opportunities, who might be interested in them?

• young ambitious professionals, who are just dreaming about pursuing an IT career;
• students willing to combine education with a professional development path;
• specialists seeking to master a new industry or change their occupation completely.

If you catch yourself thinking that this description fits you perfectly, it’s about you, check out our current position of Customer Support Specialist.

The only requirement for this position is an Intermediate or above level ofEnglish. All the technical details and professional skills will be taught at our training.

You’ll work remotely and do shifts. That’s why you can effectively manage your working time, and even combine work with studying.

What you’ll get:

• A job in the most stable and reliable IT industry. Job experience in an IT company by international standards.
• Formal employment, paid vacation and sick leave.
• Stable income starting from $400. Night shifts are paid extra (rate х1.5), for example: if you have 6 night shifts in a month, you’ll get $457.
• Technical training course where you’ll gain professional insight into web services, domains, hosting and the internet in general. You’ll also learn how to interact with clients all around the world and how to manage business communication. The company will pay you $300 after successfully passing the end-of-level test.
• Professional development opportunities and also a pay rise. For additional initiatives or extraordinary results you can get monthly and quarterly bonuses.
• Opportunity to change your position using our Internal Mobility project. We always listen to your wishes and support your talents and abilities. For example, you might want to get a job in other business fields, in other IT positions: Product Owner, Project Manager, Scrum Master, software developer, system administrator, etc.
• Development of soft and hard skills in the corporate training centre with training materials provided by our New York colleagues.

What you will do:

• Consult and support users of our products in solving various issues related to web services. For example, it can be assistance in choosing services, installation or setting up our products and services. Communication is provided through chats and tickets (emails)

Some extra perks you’ll get:

• FreeEnglish classes: grammar lectures, speaking clubs.
• Points accumulation system, where the points can be exchanged into certificates with MAKEUP, Rozetka, Citrus, JYSK, etc.
• Discount system for our employees, where you’ll get discounts and special offers from our partners (food delivery and entertainment venues, medical centres and pharmacies, beauty parlours and gyms, educational courses and much more).
• Corporate culture which involves a warm and welcoming team atmosphere, team buildings, corporate parties* and other activities which make workflow processes more enjoyable and valuable.
• Team buildings and corporate parties are on hold for the duration of the armed conflict.

Proxima Research, a leading provider of innovative technological solutions for the pharmaceutical industry, is seeking an ambitious and results-driven Head of Support Center to elevate customer support within the Proxima Cloud CRM ecosystem. A trusted Amazon partner, the Proxima Cloud CRM ecosystem offers cross-platform, multi-channel CRM functionality with a flexible management system designed to ensure customer success.

If you’re looking for new challenges and possess the necessary skills to systematically and effectively address customer needs, Proxima Research provides the perfect opportunity to drive growth and achieve success.

Key Responsibilities:

• automation of customer support processes,
• implementation of an optimal platform for managing the support service,
• formation and coordination of a team of help-desk and custom-response managers,

• setting and monitoring KPIs for the team

   

Experience and Skills:

• Experience in setting up and administering Zendesk
• Experience in building a KPI system and managing support team performance
• Confident English skills at B2 level or higher
• Experience in implementing and configuring AI chatbots is desirable

• Experience working in B2B product support (SaaS is an advantage)

   

We Offer:

• Direct reporting to the Head of Businees Unit
• Established resources in customer support with opportunities for innovation.
• Competitive salary and quarterly bonuses.

We are looking for a Software Support Engineer to join a project for a telecom operator. You will be responsible for monitoring, performing ticket and service interruption analyses, timely resolution of incidents and failures, and minimising business impact by providing and developing workarounds.

All you need is....

• 3+ years of experience
• Troubleshoot and resolve application issues, implementing workarounds and proactive measures to prevent future occurrences.
• Participate in on-call rotations and provide timely incident response and resolution.
• Willing to work in shifts and a weekend support model.
• Strong problem-solving skills and the ability to work effectively in fast-paced environments.
• Must have the ability to see the full End-to-end picture, including impact on the customer.
• Perform ticket analysis and service interruption analysis.
• Ensure timely resolution or escalation within the agreed SLA. This includes creating positive customer support experience and building strong relationships through understanding the problem, communicating promptly on progress, and handling customers with a professional attitude.          
• You will analyze and fix order fallouts from various applications, journalize manual billing requests, process payments, and customize miscellaneous activities

Critical Experiences:

• Bachelor’s degree in computer science, Engineering, or a related field (or equivalent experience).
• Technical Skills of Rest API
• Proficiency in scripting languages such as Shell, Python or Bash.
• Familiarity with containerization tools like Docker and container orchestration tools like Kubernetes.
• Must have experience of working with microservices.
• Experience with monitoring and logging tools (e.g., Prometheus, ELK stack, Grafana).
• Practical experience with NoSQL databases, such as Couchbase and HBase.
• Hands-on expertise in PostgreSQL
• Practical experience with Unix / Linux Scripting
• Proficiency in English communication, both written and verbal.

Good to have:

• Familiarity with any similar Business Support System (BSS).
• Knowledge of REACT and Redux is considered an added advantage.
• Proficiency in Core Java and Java scripting
• Knowledge of API Man
• Knowledge of Diameter Protocol is a plus

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp was named one of the 28 Best Places to Work by the Business Intelligence Group — a global award recognizing companies with strong cultures and outstanding workplace environments.

Our statement:

• We’re against war and unjustified aggression,
• We evacuated all the teammates and their families from the frontline, helped them find a new place to live, and provided financial support,
• We provided the team with charging stations,
• We continue to work together for the future of Ukraine.

We’re ramping up with our client for the upcoming high season and expanding the support team. The mission of this role is to provide high-quality customer support via chat and email channels, ensuring a positive user experience and meeting performance targets.

Your future responsibilities include:

• Handling customer interactions via chat (90%) and email (10%),
• Providing accurate and timely responses to customer inquiries,
• Following internal guidelines and quality standards to maintain KPI performance.

Needed experience & skills:

• 6+ months of customer support or other customer-facing experience,
• Spanish level C1 and good communication skills,
• English level B2,
• Computer literacy, quick typing skills, and basic Excel knowledge.

Nice to have skills:

• You have gaming experience (it will be a big plus),
• Experience working in chat-based support environments,
• Strong attention to detail and motivation to learn new skills.

Work with EverHelp is about:

• Opportunity to join the Ukrainian company and help the Ukrainian economy,
• 20 paid vacation days,
• 10 Healthcare leaves with doctor's note,
• Well-being annual bonus,
• Ability to work fully remotely,
• A professional team of specialists who are ready to share their expertise, along with internal communities and team activities, fosters continuous learning and development both within the team and on an individual level,
• Opportunity for a career growth. 32% of our teammates obtained a new role during their first year of work in our company. 86% of our Team Leads have been our Customer Support Agents in the past.

The Support Engineer is responsible for handling second-line support requests, delivering troubleshooting, and making configuration changes.
When required, the Support Engineer shall also handle first-line support requests and, where possible, third-line escalations where they
hold a specialism in that technology.
This role requires deep technical expertise, strong problem-solving skills, and the ability to work collaboratively across departments to
ensure exceptional service delivery. They will also play a key role in mentoring junior team members and contributing to continuous
service improvement.

Key Responsibilities

• Advanced Troubleshooting: Resolve complex issues across servers, networking, and cloud applications (Azure/Microsoft 365).
• Escalation Management: Act as the bridge between basic support and senior engineers, taking ownership of tickets from start to finish.
• System Maintenance: Manage software patching, security updates, and backups to prevent data loss or system downtime.
• Customer Communication: Explain technical fixes to non-technical customers in a way they can easily understand.
• Mentorship: Guide and train junior Support Analysts and Apprentices to help them grow their technical skills.
• Documentation: Write "How-To" guides and internal articles to help the team solve recurring issues faster.

Job Requirements

• Experience: Proven experience working in a fast-paced IT environment (like an MSP) or a large corporate IT department.
• Technical Skills: 
  • Strong knowledge of Windows OS, Active Directory, and Microsoft 365.
  • Experience with Virtualization (VMware or Hyper-V).
  • Solid understanding of Networking (Firewalls, VPNs, and Switching).
• Certifications: Ideally holds a CCNA, Microsoft Certification, or CompTIA Network+/Security+.
• Soft Skills: Must be a patient communicator, a natural problem-solver, and highly organized with ticket logging.
• English: B2 strong - C1

Professional Qualities

• Ownership: She doesn’t just "pass the buck"—she sees a problem through to the end.
• Resilience: Stays calm and professional even when dealing with a high volume of urgent requests.
• Adaptability: Ready to learn and implement new technologies as the company evolves.

The Beta Team is responsible for leading and developing a diverse and knowledgeable beta community to test and provide quality feedback on products, features, and back-end functionality. The beta community includes thousands of strong and passionate volunteers from all over the world and we are working with them on a daily basis to improve our products.

Requirements:

● Upper-Intermediate/Advanced level of English

● 1+ year in L2 Technical Support or 1+ year in manual QA

● Familiarity with bug tracking systems and test management tools

● Task oriented — able to deliver quickly on tight schedules and deadlines, and must be able to adapt to frequent changes in requirements

As a plus:

● Experience in software QA methodologies and practices with emphasis on the Mobile world (Android and iOS)

● Experience utilizing log files to debug and analyze issues

● Experience in operating test tools and conducting analysis of test data

● Good understanding of Client-Server architecture

We offer:

● Great international team of professionals (Kyiv/Warsaw, Tel Aviv, New York);

● Compensation package (20 paid vacation days, paid sick leaves);

● Work with cutting edge technologies;

● Medical Insurance;

● English courses with a native speaker, paid tech training and other activities for professional growth;

● Hybrid work mode (∼3 days in the office);

● International business trips;

● Comfortable office (Warsaw)

Responsibilities:

● Monitoring and debugging Beta community bug reports, suggestions and forum posts

● Releasing Beta-staged versions to the community

● Identifying important and critical issues to track and report about to internal teams

Let me know please if the position is suitable and interesting for you.

Intetics Inc., a leading American technology company specializing in custom software application development, distributed professional teams creation, software product quality assessment, and digital solutions, is looking for an Operations Support Specialist to join its team.

Project duration: 4–5 months
Workload: Full-time with extended hours
 

Responsibilities:
• Provide drivers with real-time route information via voice chat
• Adjust routes in navigation software when changes occur
• Maintain and report survey statistics
• Process collected data according to instructions
• Troubleshoot operational issues as they arise
• Book hotels following provided guidelines
• Participate in a one-week training session prior to project start
 

Requirements:
• Confident computer user
• Driving experience or strong understanding of traffic rules
• Good communication skills
• Experience with QGIS or other GIS/routing tools is an advantage
• Personal computer with fast and stable internet connection
 

Specific conditions:
• Extended working hours: up to 9 hours per day with flexible breaks
• Occasional weekend shifts on a rotational basis

What we offer:

• Competitive compensation above market average
• Opportunity for seasonal / short‑term employment (perfect for summer)
• No prior experience required — full onboarding and support provided
• Friendly, supportive team and clear expectations

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals developing outsourcing support services for a variety of products worldwide at a dynamic pace. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've preserved all our workplaces and, most importantly, continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp was named one of the 28 Best Places to Work by the Business Intelligence Group — a global award recognizing companies with strong cultures and outstanding workplace environments.
 

We’re currently expanding our team for one of our partners, and looking for an Order Entry Manager (Junior+ level) to join our international customer care team.

If you enjoy handling customer requests via email, are detail-oriented, and can maintain focus under high-volume work — this role is for you!

Required experience and skills:

• 6+ months of experience in Customer Support;
• Fluent written German (email only, no voice) — strong grammar, natural phrasing, professional email tone;
• Critical thinking and ability to logically analyze cases;
• Strong attention to detail; ability to follow instructions precisely;
• Ability to structure written communication clearly and concisely;
• Ability to ask clarifying questions instead of making assumptions;
• Familiarity with email management tools (Dixa preferred).

Your future responsibilities:

• Process ~15,000 emails per year (~1,250/month, up to 60/day);
• Handle email orders via Dixa;
• Maintain a 24-hour response time; target Average Handling Time (AHT) 4–6 minutes (6–8 minutes allowed during onboarding);
• Ensure high-quality standards in every interaction;
• Report KPIs to the Sales team at Contorion;
• Share feedback and improvement ideas for processes.

Work schedule and conditions:

• Mon–Fri, 9:00–18:00 CET (1-hour lunch break);
• After probation: flexible start/end times if KPIs are met;
• No time tracker;
• Benefits: paid vacation and sick leaves;
• Contract-based cooperation;

Why join:

• Work in a dynamic international environment;
• Handle interesting customer requests;
• Opportunity to collaborate with European markets and clients.

Recruitment process:

1. Intro call with a TA Specialist;
2. Test assignment — Order Entry Manager (German) (1 hour to complete);
3. Interview with Hiring Manager;
4. Bar-raising.

Join EverHelp and become part of a team that turns customer support into an art!