Jobs Customer Support

 📍 Format: Remote, Part-time (19:00-7:00 GMT3+ night shift CET) 16 shifts per month
💼 Company: PointPay — global crypto services ecosystem (Exchange, Wallet, Payment System, Launchboard)

🔹 Requirements

• 2+ years in customer support
• 1+ year in crypto/web3 (is a must)
• English C1+, Russian or Ukrainian C1
• Experience in Google Sheets (reports, formulas)
• Customer care orientation
• High writing grammar and attention to detail

🔹 Responsibilities

• Customer support via Intercom
• Managing and auditing user accounts
• Manual transactions
• Reporting

Required domain experience

Blockchain / Crypto 1 year

Required languages

English C1 — Advanced

Russian C1 — Advanced OR Ukrainian Native

We offer:

Our team is 70% Ukrainians and people from EU, Mexico, Latam and Asia (Hong Kong, Singapore)

Remote work from anywhere according GMT 3+

Flexible working schedule — 2 days of work, 2 days of weekend) You work only 4 or 3 days per week ^_^

Format: Remote, Part-time ( 19:00-7:00  CET night shift)

Salary 1000-1200$ from start

Right now we don’t cover vacation and sickleaves, but we have regular salary review after approbation period and 2 times a year

Career and professional development in deep Web3 direction

Learning and support from our friendly team :)

If you are interested, please, send your full and updated CV with telegram link ;)

Responsibilities:

• Assist customers and respond to service requests/inquiries using department-adopted tools and processes.
• Answer customer inquiries by seeking to understand customer issues or requests, clarifying details, researching, and providing information and/or solutions.
• Resolve customer issues through education, solutions or appropriate escalation.
• Document customer interactions with details of inquiries, as well as actions taken within the company’s CRM or otherwise designated system.
• Achieve productivity standards while maintaining the highest level of technical support (e.g., meets or exceeds all departmental goals).
• Escalate unresolved customer questions, issues or complaints to appropriate individual(s) for quick resolution; through a defined escalation process.
• Provide feedback to management regarding necessary changes and updates. This includes feature requests, upgrades, functionality, and customer care issues.
• Continually improve skills/knowledge of ShipHawk product and functionality.
• Continually improve skills/knowledge of customer issue triage.

• Help/contribute to educate new Technical Support Team members and provide support for fellow team members as needed.

   

Requirements:

• Critical thinking and attention to detail.
• Excellent verbal and written English; able to analyze with minimal context.
• Fast learner, curious, and self-motivated.
• Basic IT knowledge; able to support clients via phone or email.
• Strong time management and adaptability.
• Team player with a positive attitude under pressure.
• Works well in high-stress, fast-paced environments.

Experience:

• At least 3 years of experience in technical customer support or a related field.
• Proficiency with Google Suite and SFDC Service Cloud.
• Experience working with ticketing systems.
• Basic understanding of shipping and fulfillment processes in eCommerce.
• General knowledge of ERP systems (Enterprise Resource Planning).

• Preferred: experience or willingness to learn platform technologies (HTML, CSS, NetSuite, XML, SOAP, APIs, Postman)

   

Benefits We Offer:

• $100/month for health and wellness expenses.
• $500/year for medical expenses.
• 20 PTO days.
• Top-level hardware of your choice; ownership will be transferred to you.
• Public holidays in Ukraine are paid days off, and there are also winter holidays.

Ready to join our team? Apply now!

Genesis is an international IT company providing a full spectrum of services. With over 1,500 experts across 5 countries, we build products used by 200+ million unique users every month. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem includes 15+ companies and an investment fund.
 

EverHelp is a fast-growing outsourcing Customer Support company within the Genesis ecosystem. We launched in 2021, and in the past year alone, we have grown by 82%. Our team is safe, fully operational, and continues to expand, maintaining a Retention Rate of 90%+.

Our Position:

• We stand against war and unjust aggression.
• We evacuated our employees and their families from active war zones and provided housing and financial support.
• We supplied the entire team with power stations and backup batteries.
• We continue stable operations to support the future of Ukraine.

The vacancy is open due to the rapid growth of a high-load international B2B platform. To support increasing operational demands, we are expanding the support team and looking for a specialist to work within established incident-management processes and ensure stable platform operations.

Role Mission

To support the daily operations of a mission-critical trading platform by ensuring stable incident handling, timely response to alerts, and consistent service quality.

You will work within an established incident-management framework, handling operational alerts, following documented procedures, supporting platform stability, and contributing to the continuous improvement of support processes as the team scales.

Working schedule:
 

• 5 shifts per week (Mon-Sun) with rotating shifts: morning (6:00 AM–3:00 PM CET) and evening (1:00 PM–10:00 PM CET).
• 60-minute break included.

Responsibilities:

• Monitor system alerts via Slack and Datadog on a regular basis and respond to incidents according to established procedures.
• Handle inbound calls and requests from platform participants regarding login issues, access problems, and trading interruptions.
• Follow and execute the incident-management process for high-severity cases, ensuring timely and accurate handling.
• Escalate incidents and issues to relevant internal teams (technical, operations, commercial) in line with defined escalation paths.
• Maintain accurate incident records, internal logs, and update documentation in the knowledge base.
• Follow existing SOPs and contribute to their continuous improvement based on operational experience.
• Collaborate with senior team members on improving monitoring, workflows, and support processes.
• Support onboarding of new team members by sharing knowledge and best practices.
• Ensure timely reaction to critical alerts and inbound requests, maintaining high operational reliability.

 
About You:

• 1+ year of experience in Customer Support, Technical Support, Operations, or similar roles.
• Experience working with monitoring tools (Datadog or similar platforms).
• Hands-on experience with Jira Service Management, Confluence, and CRM/ticketing systems (HubSpot or similar).
• Understanding of SaaS products and complex technical systems.
• English proficiency at C1 level or higher (spoken and written).
• Ability to remain calm and structured when working with urgent or stressed clients.
• Strong attention to detail, organization, and reliability — missing critical alerts or calls is unacceptable.
• Ability to work independently and adapt in dynamic environments.
• Proactive mindset with readiness to suggest improvements, not just execute tasks.
• Experience in fintech, trading, energy, or other complex technical industries is a plus.
• Experience creating documentation, SOPs, or internal guidelines is a plus.
• Comfort working in evolving processes and motivation to grow in a technical support role.

Why EverHelp:

• Opportunity to build the entire incident-management function from scratch.
• High autonomy, ownership, and direct influence on operational stability.
• Work in a fast-growing international environment with complex, real-time systems.
• 20+ days of paid vacation.
• 10 additional Healthcare Days for recovery and wellbeing.
•  Fully remote work.
• A strong, experienced team, internal professional communities, and continuous learning support.
• Real career development opportunities as the team scales.
• Corporate discounts on gym memberships and wellness services.

Whats Up Partners is a product company operating brands in Tier-1 markets, founded in 2023. We have several brands in the iGaming niche, which we are actively developing and never stop improving.

We are currently looking for a proactive, communicative specialist with a desire to develop and grow for the position of VIP Manager / Account Manager.
 

Your Mission

As a VIP Manager, you’ll be the go-to person for our most valued players — building strong personal connections, ensuring a best-in-class experience, and driving long-term loyalty. You’ll combine top-tier customer service with data-driven insights to create tailored journeys that maximize retention, lifetime value, and overall player satisfaction.
 

 🔸 Your tasks will be:

• build and maintain strong personal relationships with VIP players via phone, chat, email, and messengers (Telegram/WhatsApp);
• create and manage personalized VIP journeys, from onboarding to retention and growth;
• use predictive analytics to identify key triggers (churn, win/loss patterns, LTV growth) and act proactively;
• design and manage exclusive bonus schemes, promotions, and tailored offers — always focusing on ROI;
• provide concierge-level support for VIP clients, ensuring quick resolutions and premium service;
• collaborate with internal teams (Marketing, Product, Payments) to deliver the best possible VIP experience;
• contribute to retention strategies and loyalty policies that keep players engaged;
• report on VIP performance, KPIs, and ROI while identifying new growth opportunities.
   

🔸 You are definitely right for us if you have:

• 1+ years of experience in the iGaming niche as an Account Manager or VIP Manager;
• deep understanding of player motivation, customer retention strategies, and KPIs in the iGaming niche;
• C1 level of English;
• Experience with CRM systems and communication platforms (e.g., Telegram, WhatsApp, email, LiveChat, Zendesk);
• Excellent communication skills, emotional intelligence, and a proactive approach;
• Ability to balance player satisfaction and business profitability.
   

🔸 Will be a plus:

• knowledge of additional languages, such as German or Greek, is a big plus;
• experience working with high-value players (€5k+);
• ability to work with Tableau or similar systems such as SuperSet.
   

🚀 What we offer:

• direct access to VIP players and advanced business analytics tools;
• working days: Wednesday through Sunday inclusive, Monday and Tuesday are days off (negotiable). Working hours: 2:00 p.m. to 11:00 p.m.;
• the opportunity to make reservations in Ukraine;
• competitive salary + performance-based bonuses (related to customer retention, LTV, and NGR);
• professional and career growth — you will work for a company that supports initiative, invests in development, and encourages growth within the team;
• interesting tasks that require creative thinking and non-standard solutions;
• a strong, respectful, and friendly team that values results and humanity;
• training and development: the opportunity to attend courses, trainings, and specialized events at the company's expense;
• paid sick leave and vacation.

About us:

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide.

Our global team of talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon.

At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success. 

To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey.

Be part of the future of iGaming with ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here!

Primary responsibilities:

• Respond to customer inquiries and support requests promptly and professionally.
• Identify, troubleshoot, and resolve technical issues (within the scope of their knowledge and responsibilities) faced by Operators or their clients.
• Conduct analysis and analytics of the requested information.
• Report bugs, malfunctions, or any unpredictable behavior of the software.
• Provide step-by-step guidance and instructions to customers to resolve problems.
• Collaborate with cross-functional teams, such as account managers or technical support, to escalate and resolve complex issues.
• Document and track customer interactions, including issues, resolutions, and follow-up actions, using a ticketing system or CRM software.
• Help Support peers with day-to-day tasks and professional development by sharing knowledge.

• Improve and keep up-to-date knowledge about the product, current support workflows, and procedures.

   

RNG Customer Support Engineer also performs other duties as they deem necessary in the execution of their duties or duties as delegated by the Support Manager, Head of Support, or the Employer.

Proficiency requirements:

• Bachelor’s degree (or equivalent work experience).
• Proven experience in customer service or related roles.
• Strong problem-solving and analytical skills.
• Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical individuals.
• Proficiency in using ticketing systems, CRM software, and other support tools.
• Knowledge of Microsoft 365 tools (MS Teams, Microsoft Word, SharePoint, etc.).
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong time management and organizational skills with the ability to prioritize tasks effectively.
• Customer-oriented mindset with a focus on providing exceptional service and satisfaction.
• Multitasking. Customer Support Engineers should be able to handle multiple customer inquiries simultaneously or juggle various tasks. They should be able to multitask efficiently, prioritize tasks, and manage time effectively.
• Tech-savvy. They should be an advanced PC user, being able to easily learn to work with any new tool or technology by using common guidelines and knowledgebases.
• English level Intermediate or higher.

Company offers:

• Long-term employment.
• Flexible timetable.
• Comfortable working conditions.
• Paid vacation and sick leaves.
• English lessons, gym.
• Competitive salary level.

Our Mission and Vision

At Solidgate, our mission is clear: to empower outstanding entrepreneurs to build exceptional internet companies. We exist to fuel the builders — the ones shaping the digital economy — with the financial infrastructure they deserve. To achieve that, we’re on a bold path: to become the #1 payments orchestration platform in the world.

We believe the future of payments is shaped by people who think big, take ownership, and bring curiosity and drive to everything they do. That’s exactly the kind of teammates we want on board.

Solidgate is part of Endeavor — a global community of the world’s most impactful entrepreneurs. We’re proud to be the first payment orchestrator from Europe to join — and to share our expertise within a network of outstanding global companies.

About the Team and Role

This Integration Manager role is about more than technical onboarding — it’s about helping merchants grow with Solidgate from the very first pre-sales call to scaling their payment flows. You’ll sit at the intersection of technology, product, and operations, owning the technical side of merchant integrations and shaping how businesses across the world work with payments.

What you’ll own

• End-to-end technical onboarding of new merchants, from first integration to go-live
• Ongoing technical support for existing merchants across their lifecycle with Solidgate
• Support for the L1 Support team on technical and integration-related topics
• Participation in pre-sales calls, helping explain integration options and technical capabilities
• Merchant system integration with Solidgate: hosted payment pages, payment forms, Apple Pay / Google Pay, routing logic, and data flows
• Guidance on optimal payment setups to help merchants scale efficiently and reliably

You’re a great fit if you have

• Background in technical support, technical account management, or a similar role
• Strong written and verbal communication skills — clear, structured, and merchant-focused
• English at Upper-Intermediate level or higher
• Knowledge of Postman and basic SQL
• Ownership mindset: you care about results and long-term merchant success
• Ability to work independently, prioritize effectively, and stay focused on what matters
• Openness, empathy, and motivation to grow — both personally and with the product

Nice to have

• Hands-on experience running technical demos
• Familiarity with payment systems, APIs, or fintech products

Why Solidgate?

• High-impact role: You’re not inheriting a perfect system — you’re building one. Your work will define how we scale.
• Great product: We’ve built a fintech powerhouse that can be quickly scaled. Furthermore, Solidgate’s potential isn’t just an orchestration player — it’s the financial infrastructure for modern Internet businesses with a wide range of products and services, including subscriptions, chargeback management, indirect tax management, and more. And yes, we also hold our own financial licenses in our key regions of operations and have direct memberships with the Schemes.
• Massive growth opportunity: Solidgate is scaling rapidly — this role will be a career-defining move.
• You’ll work with top tech companies: Our clients are fast-growing SaaS, digital goods, and B2C businesses. You’ll be talking to decision-makers at some of the most successful internet companies in the world.
• A-player team: Work alongside top fintech professionals with a proven track record and results.

💌 The Extras: 30+ days off, unlimited sick leave, free office meals, health coverage, and Apple gear to keep you productive. Courses, conferences, sports and wellness benefits — all designed for ideas, focus, and fun.

Tomorrow’s fintech needs your mindset. Come build it with us.

We are looking for a Junior Operations Manager to provide operational support for a business in the real estate industry. The role involves working with internal processes, coordinating tasks, and collaborating closely with the team. The position is also open to candidates without prior commercial experience — the company is ready to provide training and support during the onboarding period.

Key Responsibilities

• Managing and tracking tasks in Trello
• Coordinating daily operational processes
• Communicating with internal team members and external contractors
• Participating in the hiring and onboarding of new team members

• Providing organizational and administrative support to the manager

   

Requirements

• High level of organization and responsibility
• Experience working with task trackers (Trello or similar tools)
• Strong communication skills
• Language skills: Ukrainian, Russian, English

Nice to Have

• Basic experience in management, coordination, or operational roles

   

What We Offer

• Full-time employment with a fully remote format
• Work with the international market (USA)
• Training and support at the start
• Opportunity for professional growth into a full-scale operations role

3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world.
 

3Shape is headquartered in Copenhagen, with development teams in Denmark, Ukraine, North Macedonia and with a production site in Poland.

3Shape as an employer is committed to Ukraine. Our UA office was founded in 2006, and we are continuing to grow, hire and take care of our employees even during the war in Ukraine. Among other actions, we support our contractors who are called to the military service, as well as care about our colleagues’ mental health by implementing different activities.

About the role:

We are looking for a Customer Support Consultant with Italian to join our energetic and multicultural team who will share our passion for solving problems and building strong relationships with our reselling partners and end-users around the world.

Areas of responsibility:

• Provide excellent and efficient technical support on 3Shape hardware (3D scanners) and software via online sessions, telephone, e-mails, and occasional on-site events.
• Managing support cases: collect all relevant information from customers, according to the company's procedure,s and record this using the company's CRM
• Interact with other departments and escalate customer feedback further

To succeed in your role, you should possess the following skills and competencies:

• Customer-oriented approach
• Previous technical background in IT support or related field
• Good communicator with the ability to ask and listen
• Strong verbal and writing skills (B2 level) in Itialian and Ukrainian
• At least a pre-intermediate level of English (will be used for internal communication)
• Problem-solving and logical thinking skills
• Result-oriented and stress-resistant
• Aspiration to self-development and eager to learn
• Customer Service experience is preferred
• Analytical, multitasking, and empathetic skills

Being the part of us means:

• Meaningful work that helps to change the future of dentistry
• Work in a unique, professional, friendly, and supportive environment
• Constant professional growth and development
• A healthy work-life balance
• Comprehensive benefits incl. 24 working days of annual vacation; medical insurance; paid sick leaves and child sick leaves; maternity and paternity leaves etc
• Breakfasts and lunches in the office
• Good working conditions in a comfortable office in UNIT.City
• A parking lot with free spaces for employees
• Occasional business trips to Western Europe
• Opportunity to become a part of the success that 3Shape has created over the past 25 years.

3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world.
 

3Shape is headquartered in Copenhagen, with development teams in Denmark, Ukraine, North Macedonia and with a production site in Poland.

3Shape as an employer is committed to Ukraine. Our UA office was founded in 2006, and we are continuing to grow, hire and take care of our employees even during the war in Ukraine. Among other actions, we support our contractors who are called to the military service, as well as care about our colleagues’ mental health by implementing different activities.

About the role:

We are looking for a Customer Support Consultant with Spanish to join our energetic and multicultural team who will share our passion for solving problems and building strong relationships with our reselling partners and end-users around the world.

Areas of responsibility:

• Provide excellent and efficient technical support on 3Shape hardware (3D scanners) and software via online sessions, telephone, e-mails, and occasional on-site events.
• Managing support cases: collect all relevant information from customers, according to the company's procedure,s and record this using the company's CRM
• Interact with other departments and escalate customer feedback further

To succeed in your role, you should possess the following skills and competencies:

• Customer-oriented approach
• Previous technical background in IT support or related field
• Good communicator with the ability to ask and listen
• Strong verbal and writing skills (B2 level) in Spanish and Ukrainian
• At least an Intermediate level of English (will be used for internal communication)
• Problem-solving and logical thinking skills
• Result-oriented and stress-resistant
• Aspiration to self-development and eager to learn
• Customer Service experience is preferred
• Analytical, multitasking, and empathetic skills

Being the part of us means:

• Meaningful work that helps to change the future of dentistry
• Work in a unique, professional, friendly, and supportive environment
• Constant professional growth and development
• A healthy work-life balance
• Comprehensive benefits incl. 24 working days of annual vacation; medical insurance; paid sick leaves and child sick leaves; maternity and paternity leaves etc
• Breakfasts and lunches in the office
• Good working conditions in a comfortable office in UNIT.City
• A parking lot with free spaces for employees
• Occasional business trips to Western Europe
• Opportunity to become a part of the success that 3Shape has created over the past 25 years.

Dynamica Labs (Microsoft Gold Partner) is seeking an energetic and responsible Executive Assistant. In this role, you will handle a variety of administrative and organizational tasks to support senior management and contribute to fostering a positive company culture. This position offers a dynamic and varied workload, with plenty of opportunities for career development, depending on the candidate's ambitions. 

REQUIREMENTS: 
- A proactive, can-do attitude. 
- At least 2 years of experience in assistant or managerial positions. 
- Strong attention to detail, with the ability to organize and manage multiple tasks simultaneously. 
- Tech-savvy, with confidence in adopting new tools and platforms. 
- A willingness to take responsibility for task performance and achieving set goals. 
- Upper-Intermediate level of English proficiency. 
- Excellent written and verbal communication skills. 
- Higher education . 
- Proven ability to work effectively under time constraints. 
- Proficient in Microsoft Office (Word, Excel, PowerPoint). 
- Familiarity with additional tools for document and presentation preparation is a plus. 
- Experience working in an IT company or similar environment is advantageous. 
- A track record of organizing events, even outside of a formal work setting, is a bonus. 

RESPONSIBILITIES: 
- Coordinating workflows between various departments within the company. 
- Managing electronic correspondence efficiently. 
- Addressing incoming inquiries and providing necessary information. 
- Supporting interactions with clients and partners. 
- Handling documentation, including processing and reporting tasks. 
- Assisting in problem-solving and identifying opportunities for process optimization. 
- Managing the manager’s calendar, including planning meetings and events.

BENEFITS: 
- A London-based company and Microsoft Gold Partner. 
- A business system integrator with UK and US clients. 
- Opportunities for self-realization, professional, and career growth. 
- Skilled management and established processes. 
- Diverse and engaging projects. 
- A friendly and collaborative team environment. 
- Transparent payment system.
- Remote work
- Paid public holidays, annual leave, sick days 

We are seeking a dedicated and passionate Support manager to join our dynamic team. As a Support manager, you will be the face of our company, interacting with our customers and providing them with the best possible experience.

We offer flexible working hours in order to promote a healthy balance between work and personal life.

These hours include

• a morning shift from 06:00 to 14:00(1−2 times per week),
• a day shift from 14:00 to 22:00(1−2 times per week),
• a night shift from 22:00 to 06:00(2+ times per week).

What you’ll do

• Respond to customer inquiries and concerns via email, phone, or chat in a timely and professional manner
• Understand and resolve customer issues and complaints
• Provide product and service information to customers
• Coordinate with other teams to ensure timely resolution of customer issues
• Identify and escalate complex issues to the appropriate team members
• Build new and upgrade established channels, means and processes to improve the customer journey
• Up-sell company products in collaboration with sales teams to ensure growth attainment

What we expect from you

• Advanced English (excellent written and verbal communication skills B2,C1)
• Strong problem-solving skills and the ability to think critically
• Ability to multitask and prioritize tasks effectively
• Strong customer service skills and a passion for helping others
• A fast learner with that remains calm and professional under pressure
• Experience in a customer-facing role is preferred, but not required
• Proficiency in basic computer skills and software
• Flexibility to work non-standard hours, including night shifts, weekends and holidays

As a Customer Care Representative, you’ll be the friendly first point of contact for users of SmartyMe — our inspiring mobile EdTech app. You’ll help users navigate the product, answer questions, and resolve issues to ensure a positive and motivating learning experience.

You’ll work with our in-house automation system, which minimizes routine tasks and lets you focus on meaningful support and user communication. You’ll also collaborate with the Tech Support team to report issues and suggest improvements that help make SmartyMe even better

Responsibilities:

• Managing web and app user requests in Zendesk;
• Escalating user issues to the technical team;
• Tagging user requests to gather analytics;
• Ensuring response times are within our SLA;
• Processing PayPal/Stripe disputes;

Requirements:

• Proficiency in English;
• Previous experience in customer support and familiarity with Zendesk are a plus but not required.

Schedule:

- Work hours: 8 hours a day, 40 working hours a week
- Work days: on a rotational basis
- Shifts: 24/7 operation; UTC time 00:00–08:00
- Breaks: 1 hour per shift

Start date: asap
Cooperation type: freelance

We are seeking enthusiastic Customer Service Representatives (CSRs) to join our team. This position involves handling customer inquiries and support for 7 distinct projects, SaaS mostly. The ideal candidate will have excellent communication skills, a passion for helping others, and the ability to manage multiple tasks effectively.
 

Requirements:

• Excellent verbal and written communication skills
• Flexibility to work various shifts
• Strong problem-solving abilities and attention to details
• Upper-Intermediate English (B2+) level or higher, both written and spoken
   

Responsibilities:

• Provide exceptional customer service through various channels (phone, email, chat)
• Assist customers with their inquiries
• Troubleshoot and resolve issues
• Participate in training sessions and ongoing development to stay updated on product knowledge, company policies, and customer service best practices
   

Work conditions:

• Remote work
• The probation period is 2 months
• Flexible days off (2 per week)
• Work shifts per week: 2 types of shifts: morning 07:00—15:00, day 15:00—23:00 (GMT+2).
• 18 paid vacation days per year to rest and recharge
• 15 paid sick leave days to cover unforeseen situations
• An open and friendly team where ideas and initiative are truly valued
• The opportunity to influence processes and suggest improvements that make work more comfortable and effective.

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and we've experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.
 

We are looking for a Coaches Success Coordinator to support users via live chat and deliver a great customer experience.
 

Your future responsibilities include:

• Handle customer inquiries via live chat (Intercom) in a timely and professional manner.
• Ensure a positive customer experience by effectively resolving issues and supporting users throughout their journey.
• Work with freemium users and guide them toward paid plans by explaining the value of access to a real professional coach.
• Provide supportive, empathetic guidance and suggest basic self-help approaches aligned with the product’s purpose.
• Document conversations and updates accurately in the CRM system.
• Collaborate with the team to maintain high service quality and customer satisfaction.
• This is a 3-month contract role with the possibility of extension based on performance and business needs.
   

Needed experience & skills:

• At least 6 months of experience in customer support or a related field.
• English level B2+.
• Clear communication skills, empathy, and a customer-focused mindset.
• Ability to solve problems, think critically, and pay attention to details.
• Comfortable working with CRM systems (Intercom is a plus).
• Proactive, adaptable, and open to feedback.
   

Work with EverHelp is about:

• 20+ vacation days and unlimited sick leaves,
• Ability to work fully remotely,
• A professional team of specialists, ready to share their expertise, along with internal communities and team activities, fosters continuous learning and development both within the team and on an individual level,
• Opportunity for a career growth. 32% of our teammates obtained a new role during their first year of work in our company. 86% of our Team Leads have been our Customer Support Agents in the past.
   

Submit your resume and join our team!

LuckyStart.com is a leading online casino operating on the Softswiss platform, catering to high-value players in Tier 1 geographical regions. We pride ourselves on offering an exceptional gaming experience and personalized service to our VIP clientele.

📝 Job Summary:

As a Casino Customer Support Manager, you will be the first point of contact for our players, ensuring an exceptional customer experience. You’ll handle player inquiries, resolve complaints, and assist with account-related issues through various communication channels, including live chat, email, and phone. Your goal is to maintain player satisfaction and loyalty by providing prompt, professional, and knowledgeable assistance.

🎯 Key Responsibilities:

• Respond to player inquiries via live chat, email, and phone in a timely and professional manner
• Assist with account-related questions (e.g., login issues, verification, deposits/withdrawals, bonuses)
• Investigate and resolve player complaints or issues, escalating when necessary
• Ensure compliance with responsible gambling and anti-money laundering regulations
• Provide feedback to management regarding common issues and player suggestions
• Maintain accurate records of customer interactions and transactions
• Collaborate with other departments (Payments, Fraud, VIP, etc.) to resolve complex cases
  Stay updated on promotions, game updates, and policy changes
• Promote responsible gaming practices and ensure players receive appropriate support
  
   

🔍 Requirements:

• Previous experience in customer service in iGaming, preferably in a soft swiss online casino,
• Excellent communication skills in English (additional languages a plus)
• Strong problem-solving skills and attention to detail
• Ability to remain calm and professional under pressure
• Flexibility to work in shifts, including evenings, weekends, and holidays
• Familiarity with CRM tools, live chat systems, and support ticketing platforms
• Understanding of gambling regulations and responsible gaming best practices (preferred)

✨ Desirable Skills:

• Experience with iGaming platforms (e.g., SoftSwiss)
• Knowledge of payment systems (e-wallets, cards, crypto, etc.)
• Multilingual is a plus however English B2 / C1 and above is a must
• Customer-focused mindset with a passion for gaming

🎁 Benefits:

• Competitive salary 
• Flexible work schedules
• Remote working
• Fun, dynamic, and multicultural work environment