Jobs Customer Support

We're looking for Customer Support Agent to join our team. As a Customer Support Agent, you will be the first point of contact for our clients, ensuring a smooth and efficient support experience through live chat and email. Your main focus will be resolving inquiries, escalating complex cases, and maintaining high standards of response time and quality.
 

HOW YOU WILL MAKE AN IMPACT

• Provide professional and timely support to users via live chat and email
• Handle player inquiries, complaints, and requests with empathy and accuracy
• Escalate complex or sensitive cases to the relevant departments
• Ensure compliance with internal quality standards and communication guidelines
• Maintain up-to-date knowledge of games, promotions, and internal procedures
• Follow the assigned schedule and meet individual performance KPIs (speed, CSAT, accuracy)
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Previous experience in Customer Support is a must
• Excellent written skills in English (B2+)
• Ability to work flexible shifts, including not only evenings, weekends, and holidays, but also night shifts
• Strong multitasking skills and attention to details
• Ability to work both independently and as part of a team
• Passion for providing high-quality customer service in a fast-paced environment
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from y

About the company

We are BauPay, a Munich-based SaaS startup building a payment & invoicing solution for small and mid-sized construction companies in Germany. We help companies manage offers, invoices, payments and reminders in one place and get paid faster.
 

We are now preparing to launch our MVP and looking for our first German-speaking Support & Sales Manager who will be in daily contact with our customers.

Role overview

You will be the main contact person for our German customers:

• helping them get started with BauPay,
• answering their questions via phone/email,
• collecting feedback for the product team, and
• acting as a sales manager for new leads.
   

This is a remote position, part-time or full-time. Work hours should overlap with German business hours.

Responsibilities

• Communicate with existing customers via phone, email and messengers.
• Run onboarding calls and product walk-throughs for new customers.
• Proactively follow up with new sign-ups / trial users, answer their questions and help them reach first success with the product.
• Collect, structure and document feedback, feature requests and common problems and pass them to the product team.
• Maintain and improve a knowledge base / FAQ in German (templates, email texts, short guides, etc.).
• Keep basic records in our CRM (notes after calls, status of each lead / customer).

Requirements

• Fluent German (C1 or close) — you are confident on the phone with German business customers.
• Good communication in English and/or Ukrainian/Russian for internal communication with the team.
• 1+ year experience in one of the following roles (or similar):
  • customer support / customer success in B2B,
  • sales manager / account manager,
  • call center for B2B clients.
• You feel comfortable speaking on the phone, asking clarifying questions and gently steering the conversation.
• Ability to explain software in simple words, step by step.
• Ability to work during German business hours.

We are looking for a punctual, well-organized Accounting/Finance Admin Support to assist with our day-to-day bookkeeping and accounting administration.

This is not a full accountant role. The position is primarily focused on execution, financial administration, invoice/payment follow-up, and coordination with internal teams. Light financial analysis may be involved, but it is not the core responsibility.

You will collaborate closely with our Belgium-based team, so availability during European business hours is essential.

Core Responsibilities:

• Daily processing of purchase invoices and financial transactions
• Preparing and sending sales invoices
• Following up on unpaid invoices
• Handling questions related to payment status, invoice changes, and payment terms
• Preparing certificates and/or subsidy applications
• Supporting periodic VAT returns
• Assisting with monthly results preparation
• Coding, classifying, and archiving financial documents

• Coordinating internally when exceptions occur in invoice handlingGeneral administrative tasks related to daily finance operations

   

Nice-to-have:

• Basic financial analysis skills

   

Tools & Systems:

• Experience with Yuki (by Visma) is a strong plus

• Internal systems are connected to Yuki — willingness and ability to learn new tools are important

   

We are looking for someone who is:

• Highly punctual and structured
• Strong in administrative accuracy and process follow-up
• Service-oriented and proactiveComfortable working independently while maintaining strong communication loops
• Discreet when handling confidential information
• Passionate about numbers and financial accuracy
• Motivated to take ownership and improve processes
• Bachelor-level reasoning and judgment
• English proficiency (written and spoken) - B2+

Personal Competencies

• Planning and organizing
• Independence
• Teamwork
• Flexibility
• Customer orientation
• Strong communication skills
• Sense of responsibility
• Result-oriented mindset

• Critical thinking

   

Work Schedule & Availability

• Remote work.
• The probation period is two months.
• Schedule: Monday – Friday, 9:00 AM – 6:00 PM CET (1-hour break included).

NuxGame works with iGaming operators of all scales helping companies access new markets or enhance their existing brands. As a casino gaming software company, NuxGame provides solutions that allow building outstanding brands and fulfilling your business goals.We are looking for a Support Manager to join our team.

What we expect from the candidate:

- Confident command of the English language, because we work with foreign markets (only written communication, and chat support);

- Knowledge of other languages will be a great advantage;

- Work experience in gambling/betting or gaming will be a plus;

- Technical background will be a plus;

- Competent oral and written language;

- Responsibility, high attentiveness, diligence, and ability to work in a team.

Your position will include:

- After-sales software customer support in English chat.

What we offer:

- Work schedule: 10:00-18:00/18:00-02:00/02:00-10:00, 21-23 shifts per month (8-night shifts), 8-9 days off;

- Timely payment of wages, official employment.

- Friendly, cheerful team and a pleasant atmosphere without pressure, stress, and other negativity;

We believe in the importance of unlocking the inner potential of each team member, we have an open and democratic system of work organization.

We are waiting for you on our team!

Diya is experiencing sustainable growth and we are currently looking for new team members to join our technician team. This job opening has arisen due to the rapid promotions of our existing specialists.

If you are enthusiastic about technical things and possess theoretical and hands-on skills, even if you do not have any prior work experience, we encourage you to send us your resume. We require that you have a strong desire to work in this field, and communication and written English skills at least at the B1 level.

We are a successful Ukrainian IT company providing full-service IT solutions for small and medium businesses across the world. Our company has a strong professional background in providing remote technical support services to companies across different industries helping them deliver excellent customer experience.

We are a friendly crowd of it-savvies. Working shoulder to shoulder in a virtual crew gives us the flexibility to provide better solutions and exceed our customers' expectations.

Diya is currently looking for a Technical Support Engineer for a full-time position, who is tech-savvy with excellent troubleshooting skills to join us.

The position is for our first level of support working directly with end-users to resolve technology issues remotely for our nationwide client base. An engineer will be exposed to multiple desktops, network, and server technologies in our diverse customer infrastructure environments. The L1 position responds to, resolves, and escalates incoming technical client issues and requests submitted by phone, e-mail, chat, or ticketing system, focusing on superior customer service. There is a paid trial period of 3 months for this position.

Responsibilities for Technical Support include but are not limited to the following:

Provide expert remote desktop support and basic server administration with a focus on:

• Client satisfaction.
• Service delivery quality.
• Technical excellence.

Qualifications:

• Experience with Windows operating systems and office applications.
• Excellent troubleshooting skills.
• Excellent communication and people skills.
• Ability to learn new technologies quickly.
• Ability to work within tight deadlines.
• Ability to multitask and perform under pressure.
• Readiness to different time shifts (our operations are 24/7).
• Detail-oriented, self-motivated, punctual, quick-thinking, creative and proactive.
• Intermediate level of English (both spoken and written).
• Experience with the Microsoft 365 platform would be a big advantage.

What we offer:

• Comfortable work environment, remote work.
• Competitive salary.
• Paid vacation and sick leave.
• Healthcare insurance and gym.
• Training and useful experience.
• Work in a young and friendly team.
• Career opportunities and professional growth.

Diya is a successful Ukrainian IT company providing full-service IT solutions for small and medium businesses across the world. Our company has a strong professional background in providing remote technical support services to companies across different industries helping them deliver excellent customer experience.

We are a friendly crowd of it-savvies. Working shoulder to shoulder in a virtual crew gives us the flexibility to provide better solutions and exceed our customers' expectations.

We are seeking a proactive, communicative, and highly motivated Customer Support Specialist to join our team. The role involves assisting tourists worldwide with transfer issues.

Job Responsibilities:

• Сommunication with clients via chats, e-mail, and calls
• Respond to customer queries promptly and accurately (24/7 service).
• Follow up with customers to ensure prompt issue resolution.

• Collect and analyse customer feedback to assess satisfaction.

   

Requirements:

• Proficiency in English.
• Experience in customer service will be considered a plus.
• Strong written and verbal communication skills.
• Excellent problem-solving abilities.
• Ability to multitask.
• Commitment to customer satisfaction.
• Effective time management.

• Willingness to learn.

   

What we offer:

• Comfortable work environment, remote work.
• The work schedule consists of 5 shifts per week, each lasting 8 hours, with 2 days off according to the schedule 
• Paid vacation and sick leave.
• Healthcare insurance and gym.
• Training and useful experience.
• Work in a young and friendly team.
• Career opportunities and professional growth.

About the Role:

We are building a strong support team for our US client — an online furniture store — and looking for a Customer Support Representative to deliver outstanding customer experience.

Requirements:

• Upper-Intermediate (B2) spoken and writing English
• 1+ year of experience in Customer Support/Customer Care
• Ability to resolve challenging situations and focus on the client's needs
• Client-oriented mindset
• Ability to handle stressful situations calmly and professionally 
• High attention to detail
• Working evening shifts (15:00–24:00 Ukrainian time)

Key Responsibilities:

• Communicating with customers via phone, chat, and email
• Managing support tickets and ensuring timely resolution
• Handling calls with customers and vendors
• Providing high-quality service and maintaining customer satisfaction
• Collaborating closely with the US Customer Care team

We offer:

• A full-time job
• Paid vacation and sick leave
• Managing your taxes and accounting
• Optional benefits package that includes Health insurance, Gym membership, English courses, compensation of certification, courses, and training
• Creative and lively team of IT specialists, adequate management, and zero unnecessary bureaucracy

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and we've experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

We are looking for a Coaches Success Coordinator to support users via live chat and deliver a great customer experience.

Your future responsibilities include:

• Handle customer inquiries via live chat (Intercom) in a timely and professional manner.
• Ensure a positive customer experience by effectively resolving issues and supporting users throughout their journey.
• Work with freemium users and guide them toward paid plans by explaining the value of access to a real professional coach.
• Provide supportive, empathetic guidance and suggest basic self-help approaches aligned with the product’s purpose.
• Document conversations and updates accurately in the CRM system.
• Collaborate with the team to maintain high service quality and customer satisfaction.
• This is a 3-month contract role with the possibility of extension based on performance and business needs.

Needed experience & skills:

• At least 6 months of experience in customer support or a related field.
• English level B2+.
• Clear communication skills, empathy, and a customer-focused mindset.
• Ability to solve problems, think critically, and pay attention to details.
• Comfortable working with CRM systems (Intercom is a plus).
• Proactive, adaptable, and open to feedback.

Work with EverHelp is about:

• 20+ vacation days and unlimited sick leaves,
• Ability to work fully remotely,
• A professional team of specialists, ready to share their expertise, along with internal communities and team activities, fosters continuous learning and development both within the team and on an individual level,
• Opportunity for a career growth. 32% of our teammates obtained a new role during their first year of work in our company. 86% of our Team Leads have been our Customer Support Agents in the past.

Submit your resume and join our team!

Where high-stakes experience meets human-first communication.

VIP — it’s not “support.” It’s working with a limited pool of top-tier players where attention, accuracy, and genuine human connection matter.
If you enjoy meaningful conversations, reading signals, and treating every detail with care — this role is for you.

🎯 What You’ll Be Doing

1. Managing VIP Players

• Daily communication via chat & email (EN)
• Warm, personal messages and soft-touch engagement
• Celebrations, check-ins, answering questions, and guiding players through their journey

2. Working With Bonuses

• Issuing SC/FS within clear, structured limits
• Keeping accurate records of every decision
• Following the no–double-subsidizing policy

3. Player Monitoring & Activity Tracking

• Watching for purchase patterns, drops in activity, and unusual behavior
• Handling players across Tier 4 → Tier 1
• Updating player profiles, adding notes, preferences, and risk insights

4. Anti-Abuse & Anti-Fraud Awareness

• Spotting red flags early
• Avoiding bonus allocation to questionable accounts
• Escalating suspicious cases to Head of VIP / Compliance

5. Cross-Team Collaboration

• Passing cases to Support, Finance, Compliance when needed
• Following internal VIP flows smoothly and consistently
   

🌟 What We Expect From You

• Excellent, calm, and clear communication with players
• English at Upper-Intermediate level or higher — confident written communication in EN
• Ownership of your decisions and actions
• Strong attention to detail — especially in text
• Desire to grow beyond simple ticket handling
• Openness to learning the VIP style: tone, communication, tier logic
• Confidence and stability when working with high-value players
   

💚 What We Offer

• Higher financial motivation compared to support roles
• Competitive salary with potential to grow as you take on more responsibility
• A role where your decisions directly influence VIP retention and revenue
• Structured schedule:
  • Start: 5/2, 8-hour shifts + 1-hour break
  • Later: possible transition to 2/2, 12-hour shifts

Want to grow your career in iGaming and work directly with high-value players?
Are you comfortable thinking in terms of LTV, NGR, and long-term profitability instead of just turnover? Then this role might be for you.
We are looking for an experienced VIP Manager who knows how to build strong relationships with VIP players, balance retention and risk, and create personalized offers that drive real business results.
Key Responsibilities:
• Personal 1-on-1 communication with VIP players
• Reacting to deposits, withdrawals, complaints, and нестандарт requests
• Daily analysis of the VIP pool: deposits, turnover, NGR, churn signals
• Setting up and issuing personalized bonuses in line with risk limitations
• Close collaboration with risk, fraud, payments, and support teams
• Documenting all agreements and actions in CRM
Weekly Responsibilities:
• Reviewing VIP segmentation based on LTV and NGR
• Planning individual retention activities:
• Exclusive promotions
• Cashback offers
• Non-monetary perks
• Analyzing bonus and offer performance with a strong focus on profitability
Requirements:
• Proven experience as VIP Manager, VIP Account Manager, or Retention Manager in iGaming
• Strong understanding of bonus mechanics, cashback structures, and personalized offers
• Clear understanding of bonus hunting risks and cooperation with risk and fraud teams
• Analytical mindset and confidence working with numbers
• Experience with CRM systems, Excel or Google Sheets, BI reports
• Ukrainian or Russian language + English B2 or higher
We Offer:
• Fully remote format
• Base salary + performance bonuses
• Paid training
• Career and financial growth opportunities
• Paid vacation and sick leave
If you’re ambitious, data-driven, and ready to grow — this role is your launchpad 🚀

We are an iGaming company with over 4+ years of experience and a team of more than 1300+ specialists. 

Our achievements include 10+ major projects that are popular among our clients and successfully operate in Tier 1-3 countries.
The company attracts and values highly qualified specialists, which allows us to efficiently build processes and successfully expand our presence in new locations. 

Join the team that launches new projects in various markets and shapes the future of the iGaming industry.

Key Responsibilities

• Prompt response to customer inquiries in online chats;
• Providing consultations on functionality, technical issues, financial aspects, and other areas. Customers may also contact without a specific question, just for communication, expressing negativity, etc.;
• Achieving personal financial goals and departmental customer service goals;

• Collaboration with colleagues from other departments to improve processes and products.

   

  Work schedule:

• Variable schedule. 2 day shifts / 2 days off / 2 night shifts / 2 days off.

   

Experience & Required Skills:

• Stress resilience: ability to work effectively and make decisions in stressful situations.
• Customer orientation: focus on meeting the needs and requests of customers.
• Quick decision-making: ability to quickly analyze situations and make decisions even in complex and stressful situations.
• Non-confrontational behavior: ability to effectively interact with aggressive users and resolve conflict situations without escalation.
• Professional communication: ability to maintain a respectful and friendly tone in conversations with customers, even in difficult situations.
• Proficient computer skills.

Why you should join us:

• Paid vacation and sick leave – we care about your health and timely rest. Additionally, you will have a day off in honor of your Birthday.
• Cool creative gifts for holidays and events – we know how important it is to delight our employees on special occasions.
• Competitive salary – your contribution will be properly valued.
• Participation in company internal events – knowledge exchange among colleagues and enhancing your expertise.
• Freedom from micromanagement and rigid hierarchies – we make decisions quickly, and you can always reach out for advice directly from any team member.
• Referral program in the company – build a dream team with us and receive nice bonuses.

• 100% guaranteed professional development and acquisition of new skills.
   

  As a team, we are constantly striving to be the best among our competitors! We offer a dynamic, forward-thinking work environment within a profitable company. We recognize that our specialists and managers are crucial to our success and are always ready to support their initiatives.

We are looking for a Call Center Team Lead who combines the talent of a salesperson with the systematic approach of a manager. We need a person who speaks fluent English, understands player psychology, and knows how to build department operations to achieve maximum ROI.

Your future challenge: Effective management of the Outbound Sales team, increasing conversion rates, and ensuring flawless service for clients.

⚙️ Our Expectations (Requirements):

• English: Advanced (C1). You must communicate fluently, write compelling scripts, and pick up on the slightest nuances in operator conversations.
• Experience: 2+ years as a Team Lead or Supervisor in a Call Center (strictly in iGaming, Gambling, Crypto, or Forex).
• Hard Skills: Deep understanding of metrics (Conversion Rate, Retention, LTV, ROI) and data-driven decision-making.
• Sales Mindset: You know how to handle objections, how to "close" deals, and can teach the team to sell, not just consult.
• Management: Experience managing a team of 10+ people, conducting 1:1s, onboarding, and staff motivation.

• Tech: Confident user of CRM systems, VoIP telephony, and Google Sheets/Excel.

   

🚀 Key Responsibilities:

• Process Setup (Build from Scratch): Organizing department operations from the ground up — selecting and configuring tools, developing client workflows, and creating a knowledge base.
• Hands-on Sales: Making calls yourself during the launch phase. You need to test databases, feel the client's "pain," refine scripts, and demonstrate a masterclass to future employees.
• Team Building (Hiring & Onboarding): Creating candidate profiles, conducting interviews, hiring "stars," and ensuring quality onboarding.
• Management: Ongoing team management, KPI monitoring, Quality Assurance, and scaling the department.

• Scripting: Writing and constantly improving sales scripts in English.

   

⭐️ We Offer:

• Format: Remote work, 5/2 schedule.
• Payments in USDT (white crypto);
• Remuneration: Competitive salary + bonuses based on the results of the department you build.
• Growth: Opportunity for growth within the project.
• Benefits: Paid vacation and sick leave.

For our partner, we are looking for a talented Customer Support Specialist to join their project targeting the LATAM market.
 

Requirements:

MANDATORY: Fluent / Business-level Spanish (C1–C2) – you must be able to communicate flawlessly with LATAM customers. English: B1–B2 (for internal team communication).
Previous experience in Customer Support related to Payments (handling transaction queries, deposits, withdrawals, payment provider issues).
English level B2 or higher (for internal team communication).
Understanding of basic KYC (Know Your Customer) and anti-fraud procedures.
Ability to work in a fast-paced environment and handle sensitive user data.
Availability to work in LATAM time zones.
 

Responsibilities:

Handle incoming customer inquiries via chat and email regarding payments, transactions, and account status.
Resolve issues related to deposits, withdrawals, and failed transactions in a timely manner.
Collaborate with the finance and risk teams to escalate and solve complex payment cases.
Provide high-quality support ensuring customer satisfaction and retention.
Maintain strict confidentiality regarding project details and user data (NDA compliance).

Working Conditions:

Remote work: Work from anywhere (preference for candidates in LATAM or compatible time zones).
Shifts: Flexible shift-based schedule (details to be discussed).
Team: International, professional management team.
Growth: Opportunity to grow within a rapidly expanding project.

We are looking for a technical support engineer in Bratislava.

This position is also suitable for Junior-level professionals.

Servers.com is an international hosting provider with data centers in the US, Europe and Asia. We provide reliable business solutions: dedicated servers, cloud technologies, load balancer, firewall, Kubernetes and monitoring services.

Clients use our services to deploy game servers, payment gateways, streaming services and other high-load systems.

We will welcome you to our team if you want to learn:
– system administration of servers from anywhere in the world;
– diagnose hardware, software and network server issues;
– work with hardware monitoring;
– work with cloud technologies.

Requirements:
– your English is sufficient for e-mail correspondence;
– you are attentive to details, able to search and analyze information;
– you know what components a modern computer consists of;
– you understand the basic principles of the Internet and computer networks.

Will be an advantage:
– experience with Linux operating systems (Ubuntu, CentOS, Debian);
– basic knowledge of working in the Linux terminal;
– experience in installing Windows/Linux OS from the ground up.

We offer:
– work in a team of professionals at international level;
– comfortable working conditions: schedule without night shifts, no overtime, no phone support, smooth integration into the workflow;
– mentor assistance, learning modern IT technologies;
– individual vocational training plan for 12+ months;
– opportunity to practice and improve your English;
– сompetitive salary and all necessary equipment;
– remote work from Bratislava with the possibility to use our co-working space;
– support of legalization in Slovakia if needed.

The project develops disruptive robotic solutions for warehouse automation and supply chain transformation, drives results and focuses on customer satisfaction. Our modular and scalable solutions utilize existing space and high-speed robotics combined with proprietary software and technology. Since forming in 2007, it has grown to over 700 employees in North America and supports an impressive, high-profile customer base. We seek candidates who are passionate about our solution and approach problem solving with a creative mind and a commitment to excellence. If you seek a challenge and want to impact the way the world distributes product from manufacturers to store shelves, we invite you to join our team.

Requirements:

• Experience with PLC programming e.g. Rockwell, Siemens, Schneider etc.

• Experience with the IEC 61131-3 programming languages, especially ladder logic, sequential function chart and structured text.

• Demonstrated problem solving and troubleshooting skills, ideally in a service / support engineering context.

• Upper-intermediate English level

Desired

• Experience with user interfaces e.g. FactoryTalk View, WinCC.

• Experience with industrial robot programming e.g. ABB, Fanuc.

Responsibilities:

1. Provide remote technical support to site operators during downtime events, assisting them in returning the equipment to an operational state.

2. Investigate in-service technical problems, assembling information and performing root cause analysis.

3. Develop and validate solutions to issues discovered with existing equipment in-service, which can include PLC logic, industrial robot logic and user interfaces.

4. Develop troubleshooting guides and train equipment operators in their use.

5. Develop and maintain a database of troubleshooting guides.

6. Work schedule is shift based