Jobs Customer Support

Professional skills:

• Experience in advanced Linux/Unix command line interface and utilities (CentOS, Debian, Ubuntu). Will be a plus to have knowledge in FreeBSD, pfsense, Mikrotik CHR
• Experience as advanced user in Windows 2012, Windows 2016, Windows 2019, Windows 10
• Good knowledge of Apache, PHP-FPM, Nginx, MySQL, Named/Bind, KVM (QEMU), OpenVPN. Will be a plus to have knowledge of Exim, Dovecot, DHCPD, PPTD, PostgreSQL, Zabbix, Nagios, Pure-ftpd,
• Good knowledge of HW RAID (MegaRAID, 3ware), SW RAID (mdraid), ssh, ping, iptables, mtr, tcpdump, telnet, rsync, curl/wget, dig, scp, cron, nslookup, whois, smartctl, git. Will be a plus to have knowledge of ansible, ebtables, Network equipment (Juniper EX4200)
• Will be a plus of knowledge Virtualization system SolusVM, Docker, ESXi, Proxmox
• Knowledge of bash scripting. Will be a plus to have knowledge of PHP (understanding code, simple scripting)
• Knowledge of IPMI/iDRAC/iLO.
• Will be a plus to knowledge of HestiaCP, VestaCP, ISPmanager, CloudFlare, GitLab, cPanel, Virtualmin, DCImanager, DirectAdmin
• Manage and monitor systems, troubleshooting
• Understanding of TCP/IP network stack
• Be able to work in shifts

General skills:

• Pre-Intermediate English (reading/writing), Ukrainian (reading/writing), Russian (reading/writing)
• Experience in support
• Experience in administrating (troubleshooting, logs parsing, scripting etc)
• Quick understanding and learning abilities
• Ability to work on several tasks in parallel

We offer:

• Work in a friendly team;
• Free English language training;
• Competitive salary level.

About project:

BlueVPS is a young Team of enthusiasts (7 years on the market) looking for purposeful employees in different areas

We’re looking for a Solution Expert to join our Client Support team and become the go-to person our clients trust when something isn’t working the way it should.

You’ll own a queue of cases from the moment they land until they’re resolved, working across our support portal, email, and phone. Our platform runs ticketing and live event management, so if you’ve worked in that world before, great, and if you haven’t, we’ll teach you. What matters more is that you’re genuinely curious about how things work, patient enough to walk someone through a fix, and quick enough to think on your feet when the queue gets busy.

What you’ll do
 

• Get to know the platform inside and out so you can troubleshoot with confidence rather than guessing.
• Triage incoming cases and turn client questions into clear, practical solutions, explained in plain language, whether you’re writing an email or talking someone through it live.
• Dig into reported issues: reproduce the behavior, find the cause, and either fix it or hand it off to a Technical Solution Expert with a clean, complete summary.
• Run walkthroughs and consulting sessions when clients are learning something new, and keep them in the loop throughout the life of a case so they never have to chase you for an update.
• Add what you learn to the team’s knowledge base and training materials, so the next person doesn’t have to solve the same problem from scratch.
• Notice the patterns behind recurring issues and speak up about product gaps or process fixes.
• Stay flexible around on-sales and the natural seasonality of live events, since that’s when clients need you most.

What you bring
 

• Client-facing support or service desk experience, ideally at a SaaS or tech company, and a real track record of turning a confused client into a happy one.
• Strong written and spoken English, with the knack for explaining something technical without the jargon.
• A methodical troubleshooting mindset: comfortable in web applications, able to read configuration settings and make sense of error messages, and unafraid of a tricky case.
• Experience working against SLAs inside a ticketing or case management system, and the ability to juggle a queue where priorities shift by the hour.
• Comfort with Windows and/or macOS, browsers, and everyday internet tools.
• A plus if you’ve trained clients on software before, or if you know the ticketing and live events world already.

What we look for in a teammate

Technical skill gets a case solved. Attitude is what makes a team actually work. We want someone proactive and dependable, the kind of person who picks up the hard case, shares what they learned from it, and helps a teammate without being asked twice. You flag risks early, follow up before a client has to chase you, and stay steady when the queue gets loud. You’re curious enough to keep learning the product and the industry on your own, and open enough to take feedback as well as give it.

True Sea Moss is hiring a Customer Support Specialist!

If you’re looking for a role where empathy, curiosity, and clear communication really matter — come start your journey with us.

At True Sea Moss, we believe that wellness should feel real, simple, and shared. Every jar we ship carries a piece of wild ocean goodness — and every conversation with a customer should feel just as genuine. That’s where you come in.

Who Are We Looking For?

● You’re naturally curious, calm under pressure, and energized by helping others.

● You grasp ideas quickly, ask thoughtful questions, and can translate guidelines into warm, human replies.

● If you thrive on feedback and find joy in a neatly resolved ticket, we want to meet you.

What You’ll Be Doing

● Assist customers across email, chat, and social channels (Instagram, TikTok, etc) — answering questions, tracking orders, and solving everyday issues

● Document common questions and help keep our internal knowledge base tidy and up-to-date

● Collaborate closely with senior support leads to refine workflows, templates, and FAQs

● Track key metrics (response time, CSAT) and share insights with the team

● Spot patterns in feedback and flag opportunities to improve our products, policies, or processes

What You Bring

● A genuine desire to help people and represent a mission-driven brand with empathy

● Strong written English and fluent Russian

● Hands-on experience with Zendesk — you've worked with tickets, macros, and views, and can navigate the platform confidently from day one

● Solid organizational habits: you keep to-dos, follow checklists, and enjoy a good SOP

● Growth mindset: you welcome feedback, ask questions, and iterate fast

Why Work With Us

Customer support isn’t a cost center here — it’s the beating heart of our promise to consumers.

As an early member of the team, you’ll have room to stretch, experiment, and see the direct impact of your work on thousands of wellness journeys.

How We Show Care

● A personalized welcome kit full of True Sea Moss goodies

● Sports reimbursement to keep your body as nourished as your mind

● Extra vacation days on top of local holidays

● Monthly coaching sessions to accelerate your professional growth

● Corporate English classes if you’d like even sharper language skills

● WHOOP membership for holistic health insights

● Coworking stipend so you can choose your perfect workspace

● Team off-sites and creative project grants to spark inspiration

Learn more about us: https://trueseamoss.com/

Sound like you or someone you know? We’d love to hear your story.

Let’s grow something true together.

Warmy.io is an innovative email deliverability platform that helps businesses optimize their email outreach and achieve higher engagement rates. We work with global B2B SaaS companies, ensuring their email communications land in inboxes, not spam folders.

As we continue to grow, we are looking for a Technical Support Specialist based in the to join our team and provide outstanding customer support for our platform users.

Job Overview

We are seeking an experienced Technical Support Specialist to assist customers with troubleshooting, onboarding, and ongoing support related to email deliverability, integrations, and best practices. The ideal candidate has 2+ years of experience in technical support, preferably in a B2B SaaS environment, and is comfortable handling support via both chat and video calls (after 3-6 months in the company).

This role requires excellent English communication skills (both written and spoken), strong problem-solving abilities, and a customer-centric approach.

Key Responsibilities

• Provide technical support via chat, email, and calls to assist customers with issues related to email deliverability, integrations, and platform usage.
• Guide customers through troubleshooting processes and provide step-by-step solutions.
• Conduct screen-sharing sessions when needed to resolve more complex technical issues.
• Maintain a high standard of written and verbal communication to ensure customer satisfaction.
• Work closely with internal teams (engineering, customer success, and product) to escalate and resolve customer issues efficiently.
• Keep thorough documentation of support interactions and contribute to the internal knowledge base.
• Assist in onboarding new customers, ensuring a smooth adoption of our platform.

Requirements

✅ 2+ years of experience in a Technical Support role, preferably in a B2B SaaS environment.
✅ Proficiency in handling support via video calls (previous experience with call-based support is a must).
✅ Strong experience with email-related issues (email deliverability, SMTP, email warm-up, domain authentication, etc.).
✅ Fluent in English (spoken and written) – ability to explain complex technical issues clearly.
✅ Strong troubleshooting skills and ability to diagnose and resolve technical issues effectively.
✅ Ability to work with ticketing systems, live chat tools, and CRM platforms.
✅ Must be comfortable working with a camera on for calls with customers and team members.
✅ Experience with B2B SaaS platforms is a strong advantage.

What We Offer

• Full-time remote role with a stable schedule.
• Competitive salary based on experience.
• 18 PTO days, 15 sick days, and public holiday recognition.
• Opportunity for professional growth in a fast-growing SaaS company.
• A collaborative and supportive team environment.

Наш клієнт - міжнародна маркетингова компанія, яка стрімко масштабується та займає провідну позицію в індустрії iGaming, з особливою увагою до ринку Азії. 

Від глибоких досліджень ринку та розробки стратегії до результативних діджитал-кампаній і сміливих креативів - команда охоплює повний цикл маркетингу, допомагаючи клієнтам випереджати конкурентів в одній із найдинамічніших галузей світу.
 

Ідеально для тих, хто прагне:

• Відповідати на запити клієнтів через live chat або email щодо проблем з акаунтом, платежів, ігор, бонусів або навігації по платформі;
• Пояснювати питання, пов'язані зі ставками (коефіцієнти, як розраховуються ставки та як обчислюються виграші);
• Допомагати з питаннями щодо депозитів, виведення коштів та інших платежів;
• Забезпечувати відповідність клієнтів регуляторним вимогам, таким як верифікація віку, ліміти responsible gambling та місцеве законодавство щодо азартних ігор;
• Допомагати клієнтам встановлювати ліміти на депозити, ставки або втрати, надавати ресурси щодо responsible gambling.

Досвід, який стане твоєю перевагою:

• Від пів року досвіду в customer support (бажано у сфері iGaming та/або VIP customer support);
• Англійська на рівні Intermediate або вище;
• Впевнене знання клієнтського сервісу, стандартних практик та процедур;
• Знання принципів та методів продажів;
• Вміння дотримуватися конфіденційності клієнтів.

Ми цінуємо:

• Відмінні усні та письмові комунікативні навички;
• Уважність до деталей;
• Навички вирішення проблем.
   

Наші клієнти пропонують конкурентні переваги для підтримки вашого професійного та особистого зростання, зокрема:

• Орієнтація на здоров’я та добробут;
• Глобальне медичне страхування;
• Можливості для зростання;
• Програми бенефітів (компенсація спорту / стоматології / психолога тощо);
• Бонуси за досягнення результатів;
• Динамічне робоче середовище.
   

Долучайся - і нехай твоя історія зростання розпочнеться.

English version:

Our client, a fast-scaling international marketing company, is a major player in the iGaming industry, with a dedicated focus on expanding operations across Asia. From deep market research and business strategy to performance-driven digital campaigns and bold creatives, the team manages the entire marketing lifecycle to help clients stay ahead in one of the world’s most competitive industries.
 

Perfect for those who aim to:

• Respond to customer queries via live chat, or email regarding account issues, payments, games, bonuses, or platform navigation;
• Clarify questions related to betting odds, how bets are settled, and how winnings are calculated;
• Assist with issues related to deposits, withdrawals, and other payments;
• Ensure that customers comply with regulatory requirements, such as age verification, responsible gambling limits, and local gambling laws;
• Assist customers in setting limits for deposits, bets, or losses and provide resources for responsible gambling.

Experience you’ll need to bring:

• 0.5+ years of experience in customer support (preferably in the field of iGaming and/or VIP customer support);
• English proficiency at an Intermediate level or higher;
• Proficient knowledge of customer service, and standard practices and procedures;
• Knowledge of sales principles and methods;
• Able to maintain customer confidentiality.

It's a perfect match if you have those personal features:

• Excellent verbal and written communication skills;
• Attention to detail;
• Problem-solving skills.
   

Our clients offer competitive benefits to support your professional and personal growth, including:

• Health & Wellness Focus;
• Global Medical Coverage;
• Growth Opportunities;
• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);
• Performance-Driven Rewards;
• Dynamic Work Environment.
   

Apply, and let your growth journey begin.

Centrobill is a global fintech company with over 13 years of industry experience, helping merchants accept payments through credit cards, debit cards, and alternative payment methods. We operate with an international team and a results-oriented environment focused on innovation, growth, and long-term partnerships.  

We're looking for a motivated specialist who wants to build a career in payments and grow into a Support role - becoming the go-to person for our clients on everything related to payment processing and account management.

This is an exciting opportunity for professionals with 1+ years of experience who want to grow their career, expand expertise, and gain hands-on experience in the fast-growing fintech industry.

Requirements for the candidate:

• Experience in payments, fintech, e-commerce
• Strong analytical, pattern recognition and problem-solving skills
• Basic understanding of card payments workflow and 3D Secure
• Basic understanding of APIs, HTTP requests, JSON, and web technologies
• English (to email with clients, read and interpret technical documentation)
• Manage multiple requests and priorities simultaneously
• Strong attention to detail and ability to solve problems individually
• Adaptability to new patterns, quick-learner
• Comfortable working with SLAs/ticketing systems such as Jira.

Nice to have:

• Experience with log analysis tools (e.g. AWS CloudWatch Logs Insights, Elasticsearch, Kibana)

• Experience with API testing tools (e.g. Postman)

   

What Merchant support specialist does:

• Onboard new clients and helps them integrate our API & launch payment methods
• Investigate client-reported incidents & assist with questions via ticketing system
• Use internal tools, logs, and monitoring systems (AWS CloudWatch Logs Insights, Kibana/Elasticsearch)
• Work closely with our Development, Payments Operations, Sales teams to resolve merchant issues
• Escalate requests to appropriate teams and facilitate/track them through resolution

• Contribute to internal documentation

   

What we offer:

• Stable salary and official employment
• Paid time off and holiday gifts
• Corporate insurance and English courses (after the probation period)
• Opportunity to join a growing international payments business
• Flexible work environment
• Career growth 

• Remote or office (Kyiv)

   

Why join us?

Looking for a place where you can grow and achieve great results in a positive environment? If so, don’t miss this rare opportunity! Review the job description and send us your resume today - we’re excited to talk with you as soon as tomorrow!

Job description:

Sales teams need support from with declined transactions of clients. Need to communicate with PSPs about payments of clients to get them approved fast and correctly. Communication in English with sales agents, manager, and psps via telegram/email/teams.

Requirements:

• Verbal and written communication skills in English, B1-B2;

• Proven experience in economic sphere will be a plus;

• Proven experience with payment systems will be a plus;

• Experience of work in bank will be a plus;

• High organizational skill & attention to detail to ensure all specifications are met;

• Ability to manage a number of tasks simultaneously;

• Independent in day-to-day job;

Basic salary 750 USD

Payment will be on crypto currency wallet.

Shifts - Monday - Friday: 9 hours during 6AM - 9PM

Weekends - 150%

Holidays - 150%

Vacation - unpaid

Location: Ukraine

Equipment: Yes

Galaktica is a Ukrainian product IT company that has been creating mobile applications and web products for Tier-1 markets since 2019. The team consists of 350+ specialists with leading expertise, working from different parts of the world. We develop international products, experiment with approaches and quickly scale solutions that improve the lives of millions of users.

A key part of Galaktica’s business is philanthropy. Since 2022, we have provided extensive volunteer support in various directions. First and foremost — support for the Armed Forces of Ukraine: dozens of off-road vehicles and commercial drones, hundreds of FPV drones, robotic ground systems with turrets, and quad bikes. We also run two charitable foundations focused on military rehabilitation and support for children of service members and those affected by the war.

 

We are actively growing and scaling, which is why we are looking for a Customer Support Representative with at least 6 months of experience to join our team of professionals!

Your working hours will be night shifts from 22:00 to 6:30 Eastern European Time (EET) 

Your responsibilities will include:

• Resolving user incidents: analyzing incoming tickets, live chats, and phone calls, conducting investigations, communicating with users, and fully satisfying their requests. This will take up 60% of your work time;
• Collaborating closely with the moderation team, partners, and customers. This will take up 20% of your time;
• Updating knowledge bases and continuously improving user communication processes. This will take up 10% of your time;
• Preparing reports on user requests. This will take up 10% of your time.

Your main tasks will be:

• Resolving customer requests;
• Finding answers to their questions (we will assist you with this!);
• Ensuring high-quality communication between related departments.

We expect you to have:

• At least 6 months of experience in customer support in English;
• Basic knowledge of working with helpdesk systems (experience with Zendesk chat and ticketing system, as well as phone support);
• Upper-intermediate or higher English proficiency, with fluent speaking skills;
• Strong communication skills in English, both via email and phone.

It would be an advantage if you have:

• Experience with payments, verification, or KYC;
• Knowledge of manuals, rules, and standards for customer communication;
• A deep understanding of customer-friendliness and the ability to apply it effectively;
• Strong interpersonal and psychological skills to handle even the most difficult customers.

What You'll Find at GalakticaStability You Can Rely On: We are building a product-driven business with a long-term vision and sustainable growth. Here, you don't have to choose between stability and professional growth — you'll have the opportunity to work on complex challenges while feeling confident about your future.

Flexibility and Comfort: Choose the work format that suits you best: remote, hybrid, or from one of our offices in Kyiv, Lviv, Odesa, or Larnaca.
We provide everything you need to work effectively, including a laptop, monitors, other equipment, and a home office setup allowance. All our offices are equipped with generators and Starlink internet and are accessible to the team 24/7.

Taking Care of Yourself: Enjoy 3 weeks of paid vacation, unlimited personal days off, and flexible sick leave with minimal bureaucracy.
You can choose between private health insurance or a wellness budget that can be used for sports activities, therapy, massages, wellness treatments, or vitamins.
We also reimburse 50% of taxes for eligible employees and provide full relocation support to Cyprus or Malta, including accounting and legal assistance.

A Growth-Oriented Environment: We actively support professional development and cover 50% to 100% of the cost of industry conferences, training programs, certifications, online courses, and other educational activities.
Our company offers an internal LMS platform, a library, and a book club. In addition, our certified coaches conduct internal training sessions and one-on-one coaching to help employees strengthen leadership skills, achieve career goals, and better understand their strengths.
To support international communication, we reimburse 70% of the cost of individual foreign language lessons and run an English Speaking Club.

Make a Real Impact: There are no "process-only" roles here. We value people who identify opportunities, take ownership, and drive results.
Your ideas won't get lost in layers of approvals — they can evolve into new products, business initiatives, and impactful solutions.

A Strong Professional Community: We believe great products are built by great teams. Here, you'll find like-minded professionals, support from colleagues, opportunities to share knowledge, and plenty of reasons to celebrate success together.
Team sports activities, company-sponsored volleyball, running, and yoga sessions, team-building events, offline meetups, and internal gatherings — from small social evenings to large offsite events — are all an important part of our culture.
You can get a feel for our team and events on the Galaktica YouTube channel.

 

Please note that if your profile matches our requirements, we will contact you via a convenient channel to discuss the opportunity in more detail.

About the Client

Ukasko.Connect / UConnect is a Ukrainian insurtech platform that has been digitalizing the insurance market for over 5 years. The company has built an ecosystem for online insurance: the Ukasko.ua aggregator and the UConnect CRM platform for insurance agents and brokers. Over 15 million policies have been issued through the platform, with 1000+ active clients currently working with the company.

About Us

Vision Grid is a recruitment and consulting agency specializing in IT and executive talent acquisition. With over 13 years of experience in Executive Search and Tech Recruitment, we partner with forward-thinking companies to attract, engage, and hire top-tier professionals — from individual contributors to C-level executives — across multiple geographies.

About the Role

Due to team expansion, our client is looking for a Customer Support Specialist to support clients through chat-based communication.

What You Will Do

• Consult clients and agents via chat and phone
• Provide guidance on the company’s insurance products
• Promptly resolve requests and non-standard client situations
• Respond to inquiries in line with established service standards
• Maintain reporting on processed inquiries

What We Are Looking For

• No prior experience required
• Fluent written Ukrainian
• No English required
• Stress resilience and the ability to stay calm in non-standard situations
• Strong communication skills, friendliness, client-oriented approach
• Attention to detail and ability to multitask
• Confident PC user

What You Can Expect

• Fully remote position
• Schedule: 14:00 — 23:00
• Friendly team and onboarding support
• Stable salary

Interested?

If this role sounds like a good match, we’d be happy to connect and discuss details.

Let’s talk about how you can become part of a growing team 🚀

Our team is looking for Technical Support Engineer !
 

Working Hours & Schedule:

• Workdays: Wednesday – Sunday
• Days Off: Monday & Tuesday
• Standard Hours: 9:00 AM – 6:00 PM

Requirements:

• Bachelor’s degree in information technology or computer science;
• Knowledge of English at the intermediate level (upper intermediate will be a plus);
• Good interpersonal skills and time management skills;
• Proven work experience as a technical support engineer or in a similar role for at least 3 years;
• Strong testing skills and knowledge of web services, APIs, and IP-based protocols;
• Ability to troubleshoot complex system and software issues;
• Client-oriented and friendly attitude, attentiveness, self-dependence;
• Strong critical thinking and problem-solving skills;
• Excellent written and verbal communication skills;
• Motivation to learn new skills and technologies.
   

Responsibilities:

• Collecting as much information as possible about the problem and attempting to solve it independently or escalating it to the appropriate Tech team (QA, developers, BA, DevOps, or system administrators);
• Installing and configuring client connection systems, e.g. accounts, connectors, etc;
• Responding to client support requests;
• Repairing software system malfunctions, issues, and related problems;
• Evaluate and prioritize customer support cases;
• Respond to customer inquiries and assist in troubleshooting and resolving challenges;
• Communicate and resolve customer problems via the Jira system or live chat;
• Act as the initial point of contact for all system related concerns from clients;
• Act as the primary liaison between company and your customers;
• Prepare accurate and timely reports;
• Tracking and managing work records and documentation;
   

Will be a plus:

• Technical support experience in card processing or fintech company;
• Having a higher or incomplete higher technical education is a plus;
• Jira experience;
• Bachelor’s degree in a relevant field, like Computer Science, IT or Software Engineering, Microsoft, Cisco, Linux or similar certification.
   

We offer:

• Interesting and extensive project;
• Fair remuneration;
• Flexible working hours and work-life balance;
• 20 vacation days, sick leaves upon request;
• Corporate English/Spanish language classes.

Customer Support Specialist (SaaS) WorkTime

About WorkTime

WorkTime is a SaaS company providing a non-invasive employee monitoring and productivity platform that is fully GDPR & HIPAA compliant. Our solution helps businesses gain actionable insights while maintaining transparency and trust.

We are looking for a Middle Technical Support Specialist who will act as a bridge between our customers and the product/engineering teams.

Responsibilities

• Provide high-quality technical support for the WorkTime platform via email and chat.
• Communicate with customers in strict accordance with company standards and customer service guidelines.
• Investigate, reproduce, and resolve complex user issues regarding platform operation, basic system configurations, and integrations.
• Prepare clear, structured bug reports and feature requests for the development team.
• Work closely with Engineering, QA, and Product teams to resolve incidents efficiently.
• Assist customers with technical onboarding and setup inquiries.
• Maintain and contribute to internal and external documentation and knowledge base articles.
•  

Requirements

• 2+ years of experience in Technical Support / Product Support (L2) in a SaaS environment.
• English level B1 or higher (written).
• Strong analytical thinking and attention to detail.
• Good general understanding of modern web applications and SaaS architecture.
• Basic understanding of APIs and general technical concepts required to troubleshoot web services.
• Strong ability to analyze issues logically and find root causes.

• Excellent communication skills: ability to explain technical concepts to non-technical users clearly and professionally.

   

Nice to Have

• Experience with B2B SaaS platforms.
• Familiarity with data privacy concepts (GDPR, HIPAA) or employee analytics/productivity tools.

• Experience interacting with internal engineering or QA teams.

   

What We Offer

• Competitive salary in USD based on experience.
• Hybrid work model: 4 days in the Kyiv office, 1 day remote.
• Highly professional, result-oriented environment.
• Stable, growing company with 20+ years on the market.

We are looking for a technical support engineer in Bratislava.

Servers.com, powered by Nexcess, delivers specialized Infrastructure as a Service solutions for organizations where performance, scalability, and reliable execution are essential. As part of Nexcess, Servers.com contributes deep infrastructure expertise to a broader cloud technology organization serving businesses worldwide.
 

Our platform provides compute, storage, and networking services across the US, Europe, and Asia, with access to premium server hosting solutions in more than 26 data centers globally. We support leading enterprises and high-growth companies across industries including Big Data, AdTech, FinTech, Gaming, iGaming, Blockchain, and Streaming.

Requirements:
– your English is sufficient for e-mail correspondence;
– you are attentive to details, able to search and analyze information;
​– you have a deep understanding of how the Internet and networks work;
​– experience with Linux operating systems (Ubuntu, CentOS, Debian);
​– knowledge of working in the Linux terminal.​

We will welcome you to our team if you want to learn:
– system administration of servers from anywhere in the world;
– diagnose hardware, software and network server issues;
– work with hardware monitoring;
– work with cloud technologies.

We offer:
– work in a team of professionals at international level;
– comfortable working conditions: schedule without night shifts, no overtime, no phone support, smooth integration into the workflow;– mentor assistance, learning modern IT technologies;
– individual vocational training plan for 12+ months;
– opportunity to practice and improve your English;
– сompetitive salary and all necessary equipment;
– remote work from Bratislava with the possibility to use our co-working space;
– support of legalization in Slovakia if needed.

We're looking for a Solution Expert to join our Client Support team and become the go-to person our clients trust when something isn't working the way it should.
 

You'll own a queue of cases from the moment they land to the moment they're resolved, working across our support portal, email, and phone. Our platform runs ticketing and live event management, so if you've worked in that world before, great, and if you haven't, we'll teach you. What matters more is that you're genuinely curious about how things work, patient enough to walk someone through a fix, and quick enough to think on your feet when the queue gets busy.
 

What you'll do

• Get to know the platform inside and out, so you can troubleshoot with confidence instead of guessing.
• Triage incoming cases and turn client questions into clear, practical solutions, explained in plain language whether you're writing an email or talking someone through it live.
• Dig into reported issues: reproduce the behavior, find the cause, and either fix it or hand it off to a Technical Solution Expert with a clean, complete summary.
• Run walkthroughs and consulting sessions when clients are learning something new, and keep them in the loop throughout the life of a case so they never have to chase you for an update.
• Add what you learn to the team's knowledge base and training materials, so the next person doesn't have to solve the same problem from scratch.
• Notice the patterns behind recurring issues and speak up about product gaps or process fixes.
• Stay flexible around on-sales and the natural seasonality of live events, since that's when clients need you most.
   

What you bring

• Client-facing support or service desk experience, ideally at a SaaS or tech company, and a real track record of turning a confused client into a happy one.
• Strong written and spoken English, with the knack for explaining something technical without the jargon.
• A methodical troubleshooting mindset: comfortable in web applications, able to read configuration settings and make sense of error messages, and unafraid of a tricky case.
• Experience working against SLAs inside a ticketing or case management system, and the ability to juggle a queue where priorities shift by the hour.
• Comfort with Windows and/or macOS, browsers, and everyday internet tools.
• A plus if you've trained clients on software before, or if you know the ticketing and live events world already.
   

What we look for in a teammate

Technical skill gets a case solved. Attitude is what makes a team actually work. We want someone proactive and dependable, the kind of person who picks up the hard case, shares what they learned from it, and helps a teammate without being asked twice. You flag risks early, follow up before a client has to chase you, and stay steady when the queue gets loud. You're curious enough to keep learning the product and the industry on your own, and open enough to take feedback as well as give it.
 

If that sounds like you, we'd love to hear from you.

ABOUT THE COMPANY

We are an iGaming company with 3+ years of experience, 1,500+ team members, and a portfolio of 11+ successful products in Tier 1–3 markets. We are actively scaling new products and markets, building strong affiliate ecosystems, and strengthening our position within the industry.

ABOUT THE ROLE

We are looking for an experienced VIP Manager to join our team and take ownership of high-value player relationships. You will be responsible for retaining and reactivating VIP players, building long-term client relationships, and driving key performance metrics across your portfolio.

WHAT YOU WILL DO

• Retain and reactivate VIP players to maximize lifetime value
• Conduct negotiations and build long-term relationships with high-value clients
• Segment the client base and maintain accurate player profiles
• Analyze player activity and monitor key performance metrics
• Work with CRM systems to manage communications and player data
• Prepare personalized offers and bonus campaigns tailored to individual player needs
• Communicate with players via phone, email, messengers, and chat

WHAT WE ARE LOOKING FOR

• 2+ years of experience as a VIP Manager in iGaming
• Experience with Tier-1 markets is a strong advantage
• Proactive approach and strong ownership mindset
• Excellent communication and interpersonal skills
• Self-sufficient and responsible — able to work independently
• Strong client focus and result orientation
• Tools: Jira, Confluence, Google Docs, Slack, AI Tools

LANGUAGES

• Ukrainian or Russian — primary team communication languages
• English — Upper-Intermediate, for direct VIP player 

WHY JOIN US

• Fully remote work
• Paid vacation, sick leave, and an additional birthday day off
• Professional growth and continuous development opportunities
• Internal knowledge-sharing sessions and company events
• Fast decision-making without excessive bureaucracy
• Freedom from micromanagement and rigid hierarchies
• Dynamic environment with ambitious goals and expansion plans

TurboStars is a multi-product IT company delivering fast, high-quality, and advanced B2B solutions for the iGaming industry. We create technological products that ensure speed, reliability, and the best user experience for millions of players worldwide.

We are always looking for our people, and right now we are looking for a Support Manager who enjoys being involved in sports events and has a passion for sports.

Key Requirements:

• At least 1 year of experience in customer support (preferably in betting or iGaming)
• Fluent in English and Ukrainian, with the ability to switch easily between them
• Passion for sports and deep knowledge of the rules of at least five popular sports
• Awareness of current events in the sports world
• Excellent communication skills, ability to work under pressure, and adapt quickly to changes
• Ability to handle a high volume of requests and quickly find optimal solutions
• Strong analytical skills to identify customer issues and provide appropriate solutions
• Ability to collaborate effectively with internal teams/providers to resolve complex issues

Will be a plus:

• Strong understanding of betting mechanics and the gambling industry
• Experience with CRM systems

Responsibilities:

• Building and maintaining strong relationships with B2B clients through effective communication
• Handling client requests professionally and promptly (via messengers, email, and ticketing systems), ensuring quick resolution
• Close collaboration with cross-functional teams to quickly identify and resolve issues

We offer:
🧘‍♂️ Work-life balance — even in challenging times
- We have created an environment where it’s pleasant to work and grow. You’ll find the balance between work and leisure and feel what it’s like to be part of a team that truly values you.

💻 Work format
- Choose where and how to work — from home, the office, or anywhere in the world.
- Convenient shift schedule (including mandatory night shifts)

🎉 Atmosphere and development
-  Gifts, giveaways, training, team buildings, and corporate events — you’ll never be bored with us!
-  Internal training, mentoring, access to courses.
-  Career growth without bureaucracy.

🏝 Vacation and sick leave
 🗓 Annual paid leave: 15 working days + 3 additional days off
 💊 Paid sick leave: 10 days per year
 🧠 Professional support: access to psychologist consultations (compensation package may be extended)
 💻 Online development: regular webinars, workshops, and trainings on both professional and general topics

🚀 Why us?
If you are looking for a friendly and ambitious product company that:
-  Uses modern technologies,
-  Values initiative and independence,
-  Is focused on the constant development of the team and the product

Then we are waiting for you! 🤝