Jobs Customer Support

1st Line Support Engineer (Telecom) — Remote / Office

VX Telecom is looking for a Junior / 1st Line Support Engineer.
We are open to candidates without prior telecom experience — training is provided.

Responsibilities:
• Work with trouble tickets and live chat with partners
• Monitor company systems and network performance
• Escalate incidents to senior engineers when needed

We offer:
• Remote work with the option to work from the office
• Shift schedule: 2/2 (including night shifts)
• Medical insurance after probation period
• Onboarding, mentoring, and training
• Career growth opportunities in telecom and IT

We are looking for:
• Motivation to learn and grow in telecom / tech
• Responsibility and attention to detail
• Basic technical understanding is a plus, but not required

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.
EverHelp is a company in the Genesis ecosystem. We’re a team of professionals developing outsourcing support services for a wide range of products worldwide at a dynamic pace. The project launched in 2021, and last year we achieved a yearly growth rate of +82%. Since February 2022, we have preserved all workplaces and continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

Our statement:
We’re against war and unjustified aggression;
We evacuated teammates and their families from frontline areas, helped them relocate, and provided financial support;
We supplied the team with charging stations;
We continue to work together for the future of Ukraine.

We are currently seeking a Customer Support Specialist to join our internal support team working with AI-powered web platforms.
This role is opened due to planned workload growth related to active product development and the launch of a new AI product. Our goal is to strengthen the team in advance, ensuring stable support quality and healthy workloads as we scale.
You’ll work with a suite of AI products focused on text-related solutions, supporting a global user base and handling functional, subscription, and billing-related inquiries.

Working schedule:
— 24/7 support format, Monday–Sunday;
— 4 shifts per week, including:
— 3 day / morning shifts
— At least 1 night shift (mandatory)
— Shift rotations are planned in advance.

Your future responsibilities include:
— Handling customer requests via tickets and email;
— Providing clear, structured answers regarding product functionality, subscriptions, refunds, and cancellations;
— Navigating AI-driven tools and explaining features in a simple, user-friendly way;
– Following internal workflows and quality standards;
— Maintaining high response speed while keeping quality at a strong level;
— Taking responsibility for your performance and its impact on the team;
— Being open to feedback and actively improving based on it;
— Supporting team stability during growth and scaling phases.

KPI & performance expectations:
— Average target: 14–16 responses per hour (16 is the team benchmark);
— During probation, metrics are more flexible and adapted individually;
— Overall agent speed and consistency are taken into account, not just peak numbers;
— Quality score is a key long-term metric for growth and retention.

Key skills:
— Ability to express thoughts clearly, concisely, and structurally;
— Strong written communication skills;
— Ability to give short, to-the-point answers without unnecessary details;
— Capacity to admit mistakes and realistically assess personal strengths and weaknesses;
— Calm and adequate reaction to feedback and clarifying questions;
— Fast learning ability and genuine interest in the product.

Work with EverHelp is about:
— Fully remote work;
— 20 paid vacation days
— 10 paid sick leaves
— Health insurance
— Structured onboarding and mentoring during the first month;
— Performance-based bonuses available after the mentoring period;
— Regular salary reviews based on quality and speed metrics;
— Transparent performance expectations and feedback culture;
— Career growth opportunities within the support direction.

Career growth opportunities:

— Quality Control Specialist
— Support Team Lead

Submit your resume and join our team!

We're looking for Customer Support Agent to join our team. As a Customer Support Agent, you will be the first point of contact for our clients, ensuring a smooth and efficient support experience through live chat and email. Your main focus will be resolving inquiries, escalating complex cases, and maintaining high standards of response time and quality.

HOW YOU WILL MAKE AN IMPACT

• Provide professional and timely support to users via live chat and email
• Handle player inquiries, complaints, and requests with empathy and accuracy
• Escalate complex or sensitive cases to the relevant departments
• Ensure compliance with internal quality standards and communication guidelines
• Maintain up-to-date knowledge of games, promotions, and internal procedures
• Follow the assigned schedule and meet individual performance KPIs (speed, CSAT, accuracy)

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Previous experience in Customer Support and IGaming is a must
• Excellent written skills in English (B2+)
• Ability to work flexible shifts, including not only evenings, weekends, and holidays, but also night shifts
• Strong multitasking skills and attention to details
• Ability to work both independently and as part of a team
• Passion for providing high-quality customer service in a fast-paced environment

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

We are looking for a customer-oriented and detail-focused Customer Support Specialist with proven experience in the iGaming industry. The ideal candidate is confident in written English, comfortable working in a fast-paced 24/7 environment, and able to handle multiple tasks while maintaining a high standard of communication. You should be proactive, responsible, and capable of recognizing sensitive situations and acting according to internal procedures.

HOW YOU WILL MAKE AN IMPACT:

• Providing customer support via live chat and email
• Handling players’ inquiries, requests, and complaints
• Identifying complex or sensitive cases and escalating them to the relevant departments
• Ensuring compliance with internal quality standards and communication guidelines
• Working according to the assigned schedule and meeting individual KPIs

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Minimum 1+ year of experience in customer support within the iGaming industry (mandatory)
• Written English proficiency at B2 level or higher
• Willingness to work shift schedules, including night shifts, weekends, and public holidays
• Ability to stay focused in a multitasking environment
• Strong attention to detail and strict adherence to instructions

HOW WE WILL KEEP YOU SMILING

• We offer flexible working hours and remote work setup, enabling you to plan your work around your life and not your life around work!
• We offer unlimited vacation days, and we provide sick leave of paid.
• We are ready to offer relocation support for candidates.
• A competitive compensation that values the skills and experience you bring.
• Employee referral bonus and gifts for your special days.
• Financial support in 50% for learning expenses to help you in your professional growth!
• With us, you will experience a positive atmosphere and a company culture where people are valued above all else. You'll also have the opportunity to participate in fun team-building activities.

We're launching a new project and looking for Customer Support Agents who are ready to grow with us and help customers feel heard, supported, and happy.
 

What you'll be doing:
- Helping customers with their questions and concerns across multiple channels (chat, email, phone calls, etc.)
- Staying in touch with the team during your shift to solve issues faster together
- Making sure each customer gets clear, friendly, and helpful responses

What we’re looking for:
- Prior experience in support? Great!
No experience? Also great — we love people who are eager to learn!
- You’re okay with rotating shifts: 
Morning: 07:00—15:00 
Evening: 15:00—23:00 
Night: 23:00—07:00 (Night shifts come with bonuses 💰)
- You're calm under pressure and genuinely care about helping people
- Your English is strong — C1+ in both writing and speaking is a must

What you’ll get:
- 100% remote work — wherever you feel most productive
- Extra bonuses for night shifts
- Full onboarding & training — we won’t leave you guessing
- Supportive startup vibe — small team, no bureaucracy
- Room to grow and become a pro in customer support
 

If you're someone who enjoys solving problems and making someone’s day a little easier — we’d love to hear from you! 🚀

Operations Manager - DTC Brain Health (Build Systems, Not Just Spreadsheets)

TLDR: First ops hire at a fast-growing brain health brand (20-30% MoM). Multi-region complexity (US + EU), real ownership, learn DTC/marketing from ex-Google/Uber/Amazon founders. Backed by Andrew Bustamante (CIA → brand partner).

The Opportunity

Most ops roles are babysitting spreadsheets and putting out fires. This one = building the entire operational engine of a premium DTC brand from the ground up.

Axolt is scaling fast (20-30% month-over-month), which means:

• High-stakes complexity: Multi-region fulfillment (US + EU), custom kitting (47-ingredient formula), international compliance, subscription logistics
• Real ownership: You're hire #1 on ops. Every system you build becomes the foundation. Every efficiency you find flows straight to the bottom line.
• Founder access: Work directly with founders who scaled marketing at Google, Uber, and Amazon. Learn performance marketing, brand positioning, and growth strategy while running ops.

You won't just coordinate vendors. You'll own margins, fix broken systems, and make critical calls.

What You'll Own

Supply Chain & Fulfillment (US + EU)

The messy stuff that actually matters:

• Manage manufacturers, warehouses, and 3PLs across two continents
• Coordinate custom packaging and kitting (multiple SKUs assembled per order)
• Own inventory forecasting for subscriptions + one-time purchases
• Navigate international shipping, customs, VAT, and compliance
• Drive COGS down - we have premium pricing but high costs. Finding 10% here changes the business.

This isn't vendor management. It's a supply chain strategy for a product people rely on daily.

Customer Experience

Operations and CX are the same thing when you're small:

• Own support workflows (refunds, replacements, reships, edge cases)
• Handle subscription management issues
• Maintain premium support standards (our customers are high performers - they expect excellence)
• Feed customer insights back into logistics, product, and marketing decisions

Goal: Fewer fires. Faster resolutions. Better trust.

You're A Fit If...

✅ You've done hands-on ops/fulfillment work at a DTC brand (supplements, food, CPG - bonus points)

✅ You're an efficiency obsessive - you love dashboards, automation, AI tools, and finding the 80/20

✅ You stay calm when things break (and they will - multi-region ops = constant curveballs)

✅ You communicate clearly in English (written + async - we're remote)

✅ You want to learn the business, not just run logistics - founders will teach you marketing, growth, strategy

Nice to have:

• Experience with Shopify, subscription models, or international fulfillment
• Passion for health, performance, cognitive optimization
• You've scaled something scrappy into something structured

You're NOT a fit if:

• You need defined processes handed to you (you're building them)
• You want a 9-5 with zero ambiguity
• You think ops is just about "keeping things running"

Why This Role Is Different

🧠 Mission you can believe in - Axolt exists because the founders experienced burnout building and scaling other businesses. This isn't another supplement brand. It's a systemic solution to a problem that's only getting worse.

🚀 Learn from the best - Founders led growth at Google, Uber, Amazon. You'll see how performance marketing, brand positioning, and customer acquisition actually work - from the inside.

🎯 First ops hire = define the playbook - Every system you build, you own. No bureaucracy. No "this is how we've always done it."

🤝 Backed by Andrew Bustamante - Former CIA officer, 1M+ followers, early brand ambassador. You'll see how high-level partnerships and brand-building work in real time.

🌍 Remote-first, founder-led - Work from anywhere. Async-friendly. Direct access to decision-makers.

📈 Path to more - Nail this and you're not just "ops" - you're a core part of scaling a brand with real momentum.

What We Offer

• Growth: Direct mentorship from founders with 15+ years scaling global brands
• Flexibility: Fully remote (US/EU timezone preferred for overlap)
• Impact: Your work directly affects customer experience, margins, and growth velocity

How to Apply

Send a short intro (email, Loom, or doc) covering:

• Relevant experience - DTC ops, supply chain, fulfillment (examples > titles)
• Why Axolt resonates - What about the mission or problem connects with you?
• Problems you love solving - Operational chaos? Efficiency gains? Customer issues?
• Examples of ownership - Times you built something from scratch or fixed something broken

Links, Loom videos, or brief case examples >> formal resumes.

We're looking for someone who gets excited by complexity, not scared by it.

We are looking for an experienced Customer Support Team Lead (CS TL) to join our team. This role is responsible for managing Support Agents, ensuring operational excellence, driving team performance, and maintaining high-quality service standards.
 

HOW YOU WILL MAKE AN IMPACT
 

1. Team Performance Management

• Ensure the team consistently meets operational KPIs and performance targets.
• Monitor individual and team productivity, quality, and service effectiveness.

2. Operational Involvement

• Participate in internal investigations and build complex operational processes and workflows.
• Communicate updates, procedural changes, and new policies to the support team.

3. Underperformance Management

• Work closely with underperforming agents (below 70%) through coaching, feedback, and performance improvement plans.

4. Bonus Matrix Maintenance

• Prepare and maintain the monthly bonus matrix based on team performance metrics.

5. Weekly Reporting

• Create, maintain, and submit weekly reports covering team performance, insights, and operational updates.

6. Scheduling & Vacation Management (Optional)

• Create and maintain the support team schedule.
• Track vacations and time-off requests when the PRM Manager is unavailable.

7. Knowledge Base & Documentation

• Contribute to internal regulatory documentation and process knowledge base.
• Collaborate with Support and VIP departments on documentation updates.

8. Workload & Discipline Management

• Monitor task distribution across the team.
• Maintain accountability, discipline, and adherence to operational standards.

9. Onboarding (Optional)

• Conduct onboarding sessions for new Support Agents when the L&D Manager is unavailable.

10. Performance Blitz & Testing

• Conduct blitz surveys for underperforming agents.
• Co-develop test questions and materials together with the QC team.

11. Support Tool & Automation Integration

• Assist in implementing new tools, AI-driven systems, and automation solutions to improve service quality and team efficiency.
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 2+ years of experience in Customer Support, with at least 1 year in a senior or leadership position.

• Strong people-management and coaching skills.
• Excellent written and verbal communication skills.
• Ability to work with data, analyze performance trends, and make strategic decisions.
• High ownership, responsibility, and attention to detail.
• Experience with support tools, workflow systems, and knowledge bases.
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

Role Overview

We are looking for a hands-on Process Improvement Manager with practical experience from consumer finance companies, commercial banks, debt collection agencies, BPOs, or telecom operators. The ideal candidate has previously worked in roles such as Process Analyst, Operations Analyst, Business Analyst, Continuous Improvement Specialist, or Operations Manager (junior/middle level).

This role is operational and execution-focused. You will work directly with collections and customer operations teams and with the systems that support daily operational work.

Responsibilities: 

• Design, launch, and improve operational processes with a strong focus on:
  • Customer servicing and complaint handling
  • Debt collection and recovery processes (early, late, and NPL stages)
  • Contact center operations (inbound and outbound)

• Analyze collection and contact center workflows, identifying bottlenecks affecting contact rates, productivity, recovery, and quality

• Work directly with operational systems, including:
  • CRM systems (customer profiles, cases, workflows, collection statuses)
  • Contact center platforms and dialers (predictive, preview, outbound campaigns, inbound queues)
  • Collection logic and strategies (segmentation, bucket strategy, call frequency, scripts)
  • Reporting and BI tools (Excel, SQL-based reports, dashboards)
  • Internal databases supporting operational and performance tracking

• Support configuration, testing, and rollout of process and system changes together with IT and vendors
• Define, monitor, and improve operational KPIs such as contact rate, PTP, roll rates, resolution time, and agent productivity
• Prepare regular operational reports and analysis for Operations and Management
• Create and maintain clear process documentation, procedures, and system logic for operational teams

Requirements: 

• Higher education in mathematics, statistics, IT, economics, finance, or a related field
• At least 2 years of practical experience in operations, process management, or operational analytics
• Experience gained in consumer lending, banking operations, debt collection, contact centers, BPOs, or telecom companies
• Hands-on experience working with CRM systems and contact center / dialer platforms
• Strong data analysis skills with advanced Excel and SQL (T-SQL)
• Ability to work with operational and collection data and translate it into process improvements
• English proficiency at Intermediate level or higher

Will be a plus: 

• Direct experience in debt collection operations (early, late, or NPL)
• Experience setting up or optimizing collection strategies, call flows, and dialer logic
• Experience in banking back-office or loan servicing operations
• Knowledge of performance management and KPI frameworks
• Experience working with outsourced contact centers or BPOs
• Hands-on experience with Creatio CRM platform
• Experience working with Webitel contact center platform

We Offer

• Western-style corporate culture with a strong focus on execution and accountability
• Direct impact on how operational and collection processes are built and scaled
• Young, international, and highly collaborative team
• Exposure to fast-growing consumer finance and collections operations in emerging markets

Competitive remuneration package with fixed USD compensation

You are our ideal candidate if you:

• Have English proficiency at B2 level or higher;
• Speak Czech fluently or at a native level;
• Have strong communication skills and are willing to learn, grow, and quickly absorb new information;
• Previous experience in customer support or sales will be considered an advantage.

What will you be responsible for?

• Qualification of B2B leads: evaluating potential dealers to ensure they meet requirements and assessing their readiness for cooperation;
• Classifying leads (qualified / unqualified) and recording results in the CRM system;
• Conducting cold outbound calls to attract new dealers;
• Presenting the company’s business model and identifying interest during the first contact;
• Processing inbound leads and converting interest into full registration;

• Supporting dealers throughout the registration process, explaining cooperation terms, and transferring qualified partners to the next stage of the process.

   

What do we offer?

• Paid training;
• Stable and timely income (base salary + performance-based bonus tied to real KPIs);
• Career growth opportunities (development within the project as well as in other structural departments of the company);
• Working schedule: Monday–Friday, 09:00–18:00.

Responsibilities

• Monitoring employee productivity and working hours across all projects within the time-tracking system.
• Compile, maintain, and regularly update reporting data.
• Validate data accuracy, identify discrepancies, and detect potential errors.
• Track key operational processes and performance targets.
• Prepare analytical summaries and insights for management.

Requirements

• Intermediate proficiency in Excel / Google Sheets.
• Ability to analyze large volumes of data with strong attention to detail.
• English level А2+

About us:

At MR. Glazier, we specialize in high-quality glass solutions delivering craftsmanship and precision to every project. We’re looking for a Remote Procurement Specialist to take full ownership of our procurement process. Source quality materials, negotiate contracts, and ensure timely deliveries to support seamless production and installation. 

It is a fully remote position, with overlapping 9am - 6pm EST New York time zone. 

You need high-speed internet and a reliable home office setup.

What skills you need:

• 2+ years of purchasing or procurement experience
• Ability to communicate with suppliers and team in English 
• Ability to negotiate contracts and pricing effectively to maximize value and supplier partnerships
• Strong analytical skills to evaluate supplier performance, manage budgets, and optimize procurement strategies

• Ability to manage multiple priorities and meet deadlines in a fast-paced, dynamic environment

   

Bonus:

• Experience within construction, architecture, glazing industries

What you will do:

• Communicate directly with technicians and sales to identify the best materials / product to order
• Source and purchase windows, doors, hardware, parts, glass and construction materials
• Track order statuses
• Negotiate pricing, terms, and delivery schedules
• Create / systemize product catalogs
• Coordinate with dispatchers and to meet installation timelines

What we offer:

• Remote work
• USD salary
• Constructive feedback culture and open communication

About us

Farsight Vision converts flight footage into digital 2D and 3D twins for real-time intelligence in GNSS-denied environment, making analytics and situational awareness convenient and accessible while saving time and effort. We create multi-layered digital twins of terrain with dynamic tracking and object/landscape monitoring and predicting.

We are looking for a Customer Support Manager who treats customer success as a personal responsibility. This role is for someone who genuinely cares about users, takes ownership of problems end-to-end, and consistently gets things done. You will work closely with clients, product, and internal teams to ensure our platform delivers real value in critical use cases. This is not a ticket-processing role — it’s about understanding context, anticipating issues, and proactively helping customers succeed.

Responsibilities

• Act as the primary point of contact for customers, providing thoughtful, reliable support via text communication and video calls;
• Conduct product demos for prospective and existing customers, clearly explaining value, functionality, and real-world use cases;
• Take full ownership of client issues: investigate, coordinate internally, and drive problems to resolution;
• Collect, structure, and analyze customer feedback, turning insights into concrete product and process improvements;
• Build and maintain ongoing relationships with customers, ensuring engagement, trust, and long-term adoption of the product;
• Deeply understand the product and confidently advise users on its functionality, limitations, and best use cases;
• Proactively identify risks, recurring issues, or unmet needs and escalate them with clear recommendations;
• Contribute to team discussions and knowledge sharing to continuously improve support quality;
• Create, update, and maintain product training materials for both users and internal teams.

Requirements

• At least 1 year of experience in a customer support or customer success role for a web-based product;
• Solid understanding of how web applications work and comfort discussing technical topics with users;
• Strong problem-solving skills and the ability to navigate incomplete information.
• Proven ability to manage multiple priorities, stay focused under pressure, and follow tasks through to completion;
• High sense of responsibility and readiness to respond promptly to urgent or critical customer requests;
• Proactive mindset: you don’t wait to be told what to do and actively look for ways to improve outcomes;
• Ability to clearly explain complex information and guide users with patience and empathy;
• Confident in finding information independently and working with various tools and platforms;
• English proficiency at B1 level or higher;
• Willingness to continuously learn new technologies, features, and workflows;
• Ability to represent the product professionally, identify customer needs, and support adoption and upsell when appropriate.

Why us

• Impactful projects. Your work will strengthen the country’s defense capability and support the Ukrainian Armed Forces; your results will directly help our defenders;
• Professional team and startup dynamics. You will become part of a team of professionals who develop cutting‑edge technologies and value teamwork. Our culture encourages knowledge exchange, innovation and rapid growth.
• Flexible conditions. Remote work, flexible schedule, paid vacation and sick leave.

PayAdmit is looking for a Fintech Support Manager to join our team!

Essential professional and personal skills:

- Working experience at the same position in Fintech 1+ years;

- Processing of incoming requests in the mode of chats and mail (b2c/b2b);

- Monitoring the work of key clients and internal services;

- Strong knowledge of fiat/crypto transaction flow

- Experience in JIRA and Confluence service would be a plus;

- High responsibility and ability to accomplish tasks, result-oriented, multitasking, energetic;

- English at least Intermediate.

Responsibilities:

- Handling B2C/B2B requests from partners/clients.

- Solving issues with customers’ exchanges.

- Reserve rebalancing.

- Transactional monitoring in the back office.

- Rate adjustment under the control of financial manager/team lead.

- Working with negative reviews on exchange monitoring websites.

Working conditions:

- Work schedule 10:00 - 19:00 

- Remote work;

- We provide all the necessary tools for your successful and comfortable work;

- Learning English at the expense of the company;

- Regular team building at the expense of the company;

- Ability to switch between projects and try yourself in different roles.

Who we are:

Adaptiq is a technology hub specializing in building, scaling, and supporting R&D teams for high-end, fast-growing product companies in a wide range of industries.

About the Product:

Bringg provides an enterprise-grade last-mile delivery platform that balances cost and customer experience across owned and third-party fleets. The platform processes hundreds of millions of transactions annually for global retail and logistics providers. It integrates advanced algorithms, AI-driven decision-making, and distributed architectures to automate planning, routing, dispatch, driver management, and real-time tracking. The system operates at global scale, with secure connectivity to supply chain and logistics systems. Strong engineers ensure platform reliability under high data volume, solve complex operational challenges, and drive continuous improvement of core features.

About the Role:

As an Application Support Engineer on the Bringg team, you will own end-to-end resolution of technical and product issues for large international customers. You will work closely with customer success, solutions experts, and R&D to investigate incidents, perform root cause analysis, validate fixes, and drive improvements in a mission-critical platform. This role offers autonomy in case management, real influence on product stability and usability, and opportunities to apply technical depth in SQL, REST APIs, and distributed systems. You will contribute to process optimization, documentation, and knowledge transfer, ensuring a high level of service in an operationally critical environment.

Key Responsibilities:

• Respond to customer and technical support inquiries from Bringg users on Web and Mobile platforms.
• Investigate and diagnose issues using SQL queries, log analysis, and API monitoring tools.
• Manage support cases, prioritize competing incidents, and ensure timely follow-up.
• Escalate complex bugs to the R&D team with clear reproduction steps and impact assessments.
• Coordinate incident communications with internal teams and external stakeholders.
• Validate and functional-test fixes related to support cases across platform components.
• Maintain and expand expertise in Bringg architecture, features, and configuration options.
• Collect customer requirements and configuration requests to inform platform enhancements.
• Monitor production performance metrics and usage reports to identify support trends.
• Create and update technical documentation and train team members and customers.
• Propose and implement improvements to support processes for efficiency and quality.

Required Competence and Skills:

• Minimum 2 years of L2 or L3 application support experience.
• Intermediate proficiency in SQL for data analysis and troubleshooting.
• Hands-on experience consuming and debugging RESTful APIs and integrations.
• Technical support experience for Web and Mobile applications in production.
• Fluent English with strong written and verbal communication skills.
• Customer-facing orientation and ability to manage relationships under pressure.
• Experience in operationally critical, high-pressure environments and incident management.
• Based in Ukraine and able to work scheduled shifts, including nights (00:00–08:00) and weekends.

Nice to Have:

• Bachelor’s degree in Computer Science or a related technical field.

Junior Customer Support Representative (Entry-Level)

We are looking for a motivated and detail-oriented Junior Customer Support Representative to join our team. This is an excellent opportunity for final-year students or individuals at the beginning of their career path. Previous experience in customer support is a plus, but not required — we provide training and support to help you succeed.

In this role, you will assist English-speaking clients by responding to their inquiries, resolving issues, and ensuring a positive customer experience.

Responsibilities:

• Communicate with customers in a professional and timely manner, identifying their needs and providing helpful responses
• Assist in resolving product or service-related issues by following clear processes and using internal tools
• Work with client data to provide accurate answers and helpful suggestions
• Handle client concerns with empathy and professionalism
• Collaborate with teammates to achieve common goals and ensure smooth service delivery
• Maintain high quality and accuracy in handling customer requests and updates

Nice to have:

• Any previous experience in customer service or support roles
• Interest in fintech products or services

Requirements:

• B2 level proficiency in written and spoken English
• Basic computer literacy and ability to learn digital tools quickly
• Strong communication and problem-solving skills
• Attention to detail and good time management
• Reliable internet connection suitable for remote work

We offer:

• Compensation for private entrepreneur tax expenses in Ukraine
• Support with setting up and maintaining private entrepreneur status
• 10 paid sick leave days per year
• 160 paid vacation hours per year
• Medical insurance after the probation period
• Reimbursement for professional courses and language learning
• Compensation for gym membership or sports equipment