Jobs Customer Support

Employment: Contract-based cooperation (self-employed / individual entrepreneur status, where applicable)
Payment: Bank transfer
The schedule is 5 days per week, with 9-hour shifts:
Morning: 06:00–15:00
Afternoon: 14:00–23:00
Night: 23:00–08:00
Breaks: 1-hour lunch break and three 15-minute breaks.

Responsibilities

• Handle customer inquiries during the initial onboarding period.
• Develop a strong understanding of the product, internal processes, and customer support standards.
• Build and lead a Customer Support team as the project grows.
• Distribute workloads and coordinate daily team operations.
• Monitor response quality and adherence to established procedures.
• Review support cases, identify recurring errors, and provide constructive feedback.
• Coach team members and support their professional development.
• Help improve support workflows, communication standards, and operational efficiency.

Requirements

• Experience in Customer Support, including practical experience handling customer inquiries.
• Previous team leadership or supervisory experience is an advantage.
• Strong communication and people-management skills.
• Ability to assess support quality, identify errors, and provide actionable feedback.
• A structured, proactive approach to problem-solving and daily operations.
• Willingness to work rotating shifts, including overnight shifts.
• Ability to work on-site in Prague.

We are a consulting company operating in the finance and cryptocurrency sector. We have an open remote position for a Customer Support Managers: English language. 

Job Details:
 

Location: The candidate must be located in Ukraine, as the company provides work equipment (laptop and headset).

Employment Type: Unofficial employment (Temporary) 
Working Hours: Monday to Friday, 9 hours per day.
(Including a lunch break and two 15-minute breaks)

Responsibilities: Provide oral and written consultations to clients regarding any questions related to the company's operations. There are no outbound calls or sales involved; the line is exclusively for incoming calls.

Salary: paid to a cryptocurrency wallet. If you have not used this method before, we will guide you through the process.
For more details, we can discuss via phone call or online interview.

Requirements
• Possess perfect communication skills
•  6+ months of customer support experience
• High emotional intelligence, empathy and patience when dealing with customers
• Can and enjoy explaining processes step by step and guiding customers
• Written and spoken English (minimum B2)
• Previous experience in customer service in the gaming or iGaming industry (preferred)
• Flexible and adaptable
• Disciplined with a strong work ethic
• Ability to multi-task
• Stress-resistant
 

Responsibilities:

• Identify user needs, understand their preferences and guide them toward the most suitable offers or features.

• Demonstrate a comprehensive understanding of the company's products and services, effectively presenting them to customers and highlighting their benefits.

• Follow up with clients to ensure issues are resolved and promotions are correctly activated or used.

• Consistently hit and exceed service KPIs – including contact rate, conversion rate, and customer satisfaction.

General terms and conditions:

• 15 working days of paid vacation in a year;

• 12 working days of paid sick leave in a year;

We seek a highly motivated and dedicated Customer Service Representative (CSR) to join our dynamic shared team. The ideal candidate will provide exceptional support across six diverse projects, ensuring high-quality service 24/7 through various communication channels, including chats, emails, calls etc. Our projects range from an online English teaching platform to an online email template editor to full-service temperature monitoring devices.

Requirements:

- Proficiency in English (B2 level or higher), with excellent spoken skills.

- Strong empathy and the ability to understand customer needs.

- Quick learning ability and adaptability to new workflows and tools.

- Basic technical skills and logical thinking for troubleshooting.

- Strong team collaboration skills.

- High resistance to stress and the ability to maintain various communication channels simultaneously.

- Availability to work in a 24/7 environment, including nights, weekends, and holidays.

- Experience with incoming calls, Intercom and Zendesk would be an advantage.

Responsibilities:

- Provide timely and accurate customer support across multiple channels (chats, emails, tickets, calls, Slack, and Telegram alerts).

- Keep established metrics in the sufficient range.

- Doing some research on the platforms provided by clients, making some changes there, and providing the customers with instructions regarding the platforms’ work principles.

- Handle and resolve customer inquiries and issues for six different projects, each with unique requirements.

- Identify and escalate priority issues to the appropriate team members or departments.

- Develop a deep understanding of each project to provide specialized support.

- Utilize basic technical skills to assist customers with technical issues.

- Participate in training sessions and ongoing development to stay updated on product knowledge, company policies, and customer service best practices.

- Exhibit empathy and patience in all customer interactions, ensuring a positive customer experience.

- Collaborate with team members to ensure seamless support coverage and knowledge sharing.

- Maintain composure and efficiency in high-stress situations, providing calm and effective solutions.

Working terms:

Remote work.

The probation period is two months.

2 non-fixed days off per week.

Work shifts per week: Morning 8:00-16:00, Day 14:00-22:00, Night 22:00-8:00.

Night shifts are mandatory (two per week) with an additional bonus.

Rate 3.27$, around 700$ with bonuses

Data Science UA is a service company with extensive experience and expertise in Data Science and AI. Our history began in 2016 with the launch of the first Data Science UA conference, which laid the foundation for our further development. Over the past 9 years, we have built the largest Data Science community in Eastern Europe.

About the Client

Our client started its business in 1996 by manufacturing metal and glass architectural structures. Today, the company has grown into a high-tech manufacturing complex that designs and produces turnstiles, road blockers, bollards, fire-rated doors, gates, and hatches.

The company has international offices in Kyiv, London, and Dubai, as well as 23 official brand representatives worldwide. Its products have been implemented in 30,000+ projects across more than 100 countries.

About the Role

We are looking for a Head of Service & Technical Support to join the team in the Kyiv office

Requirements

• Higher technical education;
• At least 3 years of experience managing a service or technical support function;
• Proven leadership skills and experience managing teams;
• Strong understanding of electromechanical systems and access control equipment;
• Experience delivering training and technical programs for engineering and technical specialists;
• Fluent English; knowledge of additional languages will be an advantage;

• Willingness to travel internationally and work in a multicultural environment.

   

Key Responsibilities

• Lead global service and technical support functions for B2B clients and partners;
• Develop and improve service processes, incident management, and service quality control;
• Develop and motivate the team, fostering a culture of leadership and customer focus;
• Organize and deliver technical training, webinars, and certification programs for employees, distributors, and partners;
• Coordinate collaboration with R&D, manufacturing, sales, and logistics teams;
• Analyze the root causes of product failures and implement measures to improve product reliability;
• Strengthen the brand’s international reputation and competitive position.

Hi! 👋

We are Zutobi, a global EdTech company with Swedish roots, reimagining driver education and helping people around the world become more confident and safer drivers.

Our flagship product, Zutobi Drivers Ed, is the #1 drivers ed app in the US. For 7+ years, we’ve been transforming traditional driver education by making it gamified, accessible, and effective for modern learners.

Today, Zutobi has 15.1M+ students, 10M+ app downloads, 250K+ monthly active users, and 200K+ five-star ratings. Our users achieve a 95.8% pass rate, and the product has been recognized by Apple twice and featured in leading US media outlets.

We’re looking for our first dedicated Customer Support owner: a person who will take full ownership of how our users get help, from answering emails and app store reviews to building the processes, help content and feedback loops that make support scale.

Requirements:

— 2+ years in customer support for a B2C app, SaaS or subscription product

— Excellent written English: clear, warm, concise

— Hands-on experience with a helpdesk tool (Zendesk, Intercom, Help Scout, Freshdesk or similar)

— Understanding of App Store / Google Play subscriptions, refunds and cancellations

— Ability to work autonomously: you organize your own work and don’t need daily task assignment

— Structured thinking: you notice patterns in tickets and turn them into fixes

Responsibilities:

— Own email support end-to-end: billing, subscriptions, cancellations, refunds, access/login issues, product questions

— Respond to App Store and Google Play reviews; work to improve our store ratings — Monitor and respond to user comments and messages on social media

— Handle subscription and refund requests across Apple, Google and web payments, and guide users through platform-specific flows

— Build and maintain macros, help center / FAQ and self-service content to reduce ticket volume

— Set up and improve AI-assisted support (AI agent / auto-replies) to deflect repetitive questions

— Tag and categorize tickets; deliver a monthly “voice of customer” report to product (top issues, bugs, feature requests)

— Reproduce and escalate bugs to engineering with clear reports

— Define and track support metrics: response time, CSAT, contact rate, store rating

Would be a plus:

— Experience as the first/only support person, or building a support function from scratch

— Experience setting up AI support agents (e.g. Intercom Fin, Zendesk AI) or automations

— Experience with US consumers

— Experience working on store ratings, review management or retention / cancellation-save flows

— Basic analytics skills (spreadsheets, dashboards)

What we offer:

— Absolute freedom to push boundaries, test new ideas, and fully leverage your expertise.

— A fully remote team with flexible working hours designed to support a healthy work-life integration.

— Enough paid vacation days and sick leave, ensuring you have the time to rest, recharge, and prioritize your well-being.

— Allocated budget for advanced professional courses and leadership training to support your ongoing growth.

We are a modern online project with an international audience, where user experience, response speed, and security play a key role. As we continue to grow, we are looking for a Night Support Manager to help us maintain a high level of service.

Responsibilities:
— Handle incoming user requests via LiveChat
— Assist with technical, general, and payment-related inquiries
— Provide guidance on platform functionality, bonus policies, and verification procedures
— Escalate complex cases to relevant teams
— Contribute to the improvement of internal support processes

Requirements:
— English proficiency at B2 level or higher
— Stress resistance and strong attention to detail
— Technical literacy, understanding of blockchain fundamentals
— Experience in iGaming is preferred but not mandatory
— Experience with LiveChat or similar systems is a plus

What we offer:
— Remote work with a 2/2 shift schedule
— Salary in white USDT crypto
— Training and support from an experienced international team
— Opportunity for growth within the project

We are looking for a Customer Support Agent to provide exceptional support to our players across TIER1 markets. The ideal candidate is customer-oriented, proactive, and capable of delivering a high-quality support experience in a fast-paced iGaming environment.

You will serve as the first point of contact for our players, helping resolve issues, answering questions, and ensuring a smooth customer experience across all communication channels as part of our 24/7 customer support operation. This position follows a 2/2 shift pattern, providing continuous service coverage while maintaining a balanced rotation of workdays and days off.

Key Responsibilities:

• Provide customer support via live chat, email, and other communication channels
• Assist players with account-related, payment-related, and technical inquiries
• Investigate and resolve customer issues in a timely and professional manner
• Escalate complex cases to relevant internal teams when necessary
• Maintain accurate records of customer interactions
• Follow established support procedures and service standards
• Identify recurring customer issues and report them to management
• Contribute to a positive customer experience and player retention

Requirements:

• Previous experience in Customer Support in iGaming (mandatory)
• Upper-intermediate English or higher
• Experience with Intercom (preferable), LiveChat, Freshdesk,ZenDesk or similar platforms
• Strong communication and interpersonal skills
• Ability to multitask and manage multiple conversations simultaneously
• Problem-solving mindset and attention to detail
• Comfortable working in a fast-paced environment
• Basic understanding of online casino products and player journeys

Nice to Have:

• Previous experience supporting TIER1 markets
• Experience handling payment-related inquiries
• Experience working in shift-based environments

Personal Qualities:

• Customer-oriented mindset
• Empathy and patience
• Strong communication skills
• Attention to detail
• Reliability and responsibility
• Ability to remain professional under pressure
• Positive attitude and willingness to help others
• Team player mentality

We’re excited to welcome Customer Support Agents who speak Spanish, Portuguese, or both, enjoy helping people, and want to grow together with a supportive team.
 

What you'll be doing:
- Helping customers with their questions and concerns across multiple channels (chat, email, phone calls, etc.)
- Staying in touch with the team during your shift to solve issues faster together
- Making sure each customer gets clear, friendly, and helpful responses

What we’re looking for:
- Prior experience in support? Great!
No experience? Also great — we love people who are eager to learn!
- You’re okay with our schedule: Mn-Fr 9 a.m. - 6 p.m. CT
- You're calm under pressure and genuinely care about helping people
- You’re comfortable communicating in Spanish, Portuguese, or both, written and spoken — at least B2 level
- You communicate fluently in English (B2 or higher)

What you’ll get:
- 100% remote work — wherever you feel most productive
- Full onboarding & training — we won’t leave you guessing
- Supportive startup vibe — small team, no bureaucracy
- Room to grow and become a pro in customer support
 

If you're someone who enjoys solving problems and making someone’s day a little easier — we’d love to hear from you! 🚀

• Location: Fully Remote
• Employment Type: Full-Time
• Hours: 4:00 PM - 12:00 AM EEST

About Pozotron

Pozotron is a fast-growing software company transforming the way scripted audio is produced. Our platform helps audiobook publishers, production studios, narrators, and voice professionals create higher-quality productions more efficiently through intelligent workflow tools designed specifically for the industry.

Today, customers in more than 30 countries use Pozotron to support audiobook and scripted voice production. Our software helps reduce production time, improve quality assurance, and eliminate many of the repetitive manual tasks involved in creating scripted audio. 

Although we're a small company, we're an ambitious one. We move quickly, encourage new ideas, and give every team member the opportunity to make a meaningful impact. You'll work alongside talented colleagues across North America and Europe in a collaborative, remote-first environment where everyone's contributions matter.

About the Role

At Pozotron, exceptional customer support is one of our greatest strengths and a core part of what sets us apart. We believe that great software should be backed by knowledgeable, responsive, and genuinely helpful people who are committed to our customers' success.

As a Junior Customer Support Representative, you'll play an important role in delivering that experience. You'll help customers solve problems, answer questions, and get the most out of Pozotron while building lasting relationships based on trust and reliability.

This role is about more than resolving support tickets. You'll become a product expert, advocate for our customers, and work closely with other departments to share feedback that helps shape the future of our platform. If you enjoy helping people, learning new technology, and making a real impact, we'd love to hear from you.

What You'll Do

Deliver Outstanding Customer Support

• Respond to customer inquiries via email
• Troubleshoot software issues or questions over 1:1 video calls with customers when required.
• Troubleshoot software issues and guide customers toward successful resolutions.
• Escalate technical issues to our development team with clear documentation.
• Follow up to ensure customers' issues have been fully resolved.
• Maintain excellent customer satisfaction while meeting response time expectations.

Become a Product Expert

• Develop a deep understanding of Pozotron and its workflows.
• Stay current on new features and product releases.
• Clearly explain features and best practices to customers with varying levels of technical experience.

Improve the Customer Experience

• Identify recurring customer questions and suggest improvements.
• Help maintain and expand our Help Center documentation.
• Recommend process improvements that make support more efficient.
• Assist with testing new features before release when needed.

Collaborate Across Teams

• Work closely with Product and Engineering to report bugs and customer feedback.
• Share customer insights that help shape future product improvements.
• Participate in team meetings, training sessions, and continuous learning initiatives.

What We're Looking For

Required Qualifications

• 1–2 years of experience in customer support or another customer-facing role.
• Fluent in written and spoken English. 
• Excellent communication skills with a friendly and empathetic approach.
• Strong problem-solving and analytical skills.
• High attention to detail.
• Comfortable learning new software and technology.
• Ability to manage multiple tasks while remaining organized.
• Reliable internet connection and home office setup.
•  

Nice to Have

• Experience supporting SaaS products.
• Experience using help desk or CRM software (HubSpot preferred).
• Basic technical troubleshooting experience.
• Experience documenting bugs or software issues.
• Additional language skills.
• Interest in publishing, audiobooks, media, or creative technology.

The Kind of Person Who Thrives Here

We're looking for someone who is:

• Naturally curious and eager to learn.
• Positive and customer-focused.
• Organized and dependable.
• Comfortable taking ownership of their work, especially in a remote environment.
• Adaptable in a fast-moving environment.
• Collaborative and enjoys working with people across different departments.
• Passionate about delivering exceptional customer experiences.

Interested?

If you're passionate about helping customers, enjoy solving problems, and want to grow your career with a company that's making a real impact in the audiobook and voice production industry, we'd love to hear from you.

Apply today and help us build the future of scripted audio production.

Data Science UA is a service company with extensive experience and expertise in Data Science and AI. Our history began in 2016 with the launch of the first Data Science UA conference, which laid the foundation for our further development. Over the past 9 years, we have built the largest Data Science community in Eastern Europe.

About the Client

Our client started its business in 1996 by manufacturing metal and glass architectural structures. Today, the company has grown into a high-tech manufacturing complex that designs and produces turnstiles, road blockers, bollards, fire-rated doors, gates, and hatches.

The company has international offices in Kyiv, London, and Dubai, as well as 23 official brand representatives worldwide. Its products have been implemented in 30,000+ projects across more than 100 countries.

About the Role

We are looking for a Head of Service & Technical Support to join the team in the Kyiv office

Requirements

• Higher technical education;
• At least 3 years of experience managing a service or technical support function;
• Proven leadership skills and experience managing teams;
• Strong understanding of electromechanical systems and access control equipment;
• Experience delivering training and technical programs for engineering and technical specialists;
• Fluent English; knowledge of additional languages will be an advantage;

• Willingness to travel internationally and work in a multicultural environment.

   

Key Responsibilities

• Lead global service and technical support functions for B2B clients and partners;
• Develop and improve service processes, incident management, and service quality control;
• Develop and motivate the team, fostering a culture of leadership and customer focus;
• Organize and deliver technical training, webinars, and certification programs for employees, distributors, and partners;
• Coordinate collaboration with R&D, manufacturing, sales, and logistics teams;
• Analyze the root causes of product failures and implement measures to improve product reliability;
• Strengthen the brand’s international reputation and competitive position.

RedCore is an international business group that creates technological solutions for digital markets. Our products and services cover fintech, marketing, e-commerce, customer service, communications, and regulatory technologies.

We are looking for a  Network Engineer L3 Support!

Requirements:

• Strong knowledge of networking fundamentals: TCP/IP, DNS, DHCP, routing, NAT, VLAN, HTTP/HTTPS and network security fundamentals.
• Strong hands-on experience with network troubleshooting and root cause analysis across endpoint, LAN/Wi-Fi, VPN, firewall, routing and application connectivity layers.
• Deep understanding of remote-access VPN technologies and protocols, including IPSec, SSL VPN, WireGuard and related tunneling technologies.
• Hands-on experience administering and troubleshooting NGFW/firewall, VPN, routing and network infrastructure.
• Experience with enterprise network equipment and solutions from vendors such as Fortinet, MikroTik and Ubiquiti.
• Experience troubleshooting network related issues on Windows and macOS endpoints.
• Experience with network monitoring, logging, packet analysis and network diagnostic tools such as Wireshark, tcpdump or equivalent.
• Ability to independently troubleshoot complex L3 escalations and perform Root Cause Analysis (RCA).

• Understanding of incident management and escalation processes.
  Experience maintaining technical documentation, network diagrams and troubleshooting procedures.

   

  Will be plus

• Experience with AWS networking: VPC, Route Tables, Security Groups, Transit Gateway, VPN connectivity.
• Experience with hybrid connectivity between on-premises and cloud environments.
• Understanding of Zero Trust / ZTNA principles.
  Experience with Infrastructure as Code and automation: Ansible, Terraform, Python or Bash.

• Experience working in a NOC, Network Operations or L3 Support environment.

   

Responsibilities:

• Act as the L3 escalation point for IT Support for complex network-related incidents.
• Troubleshoot and resolve issues related to corporate VPN connectivity, internal resource availability, DNS, routing, firewall policies, NAT and network access.
• Perform end-to-end troubleshooting from the user endpoint to corporate/internal resources, identifying the root cause across endpoint, LAN/Wi-Fi, VPN, firewall, routing, cloud and application connectivity layers.
• Configure and maintain firewall policies, routing, NAT and network access rules.
• Investigate recurring network incidents, perform RCA and implement preventive measures.
• Collaborate closely with IT Support, System Administration, Information Security and other Infrastructure teams during incident investigation and resolution.
• Provide clear technical feedback to IT Support on resolved escalations, including root cause, resolution and recommended troubleshooting steps.
• Maintain network diagrams, configurations, troubleshooting procedures, runbooks and internal documentation.

• Contribute to the IT Support knowledge base to enable L1/L2 teams to resolve recurring issues without unnecessary L3 escalation.

   

  Our benefits to you:

• ☘️An exciting and challenging job in a fast-growing business group, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance, and more
• 🤝🏻Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed
• 🧑🏻‍💻Modern corporate equipment based on macOS or Windows and additional equipment are provided
• 🏖Paid vacations, sick leave, personal events days, days off
• 💵Referral program — enjoy cooperation with your colleagues and get the bonus
• 📚Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences
• 🎯Rewards program for mentoring and coaching colleagues
• ✈️In-house Travel Service
• 🦄Multiple internal activities: online platform for employees with quests, gamification, presents and news, clubs for movie / book / pets lovers and more
• 🎳Other benefits could be added based on your location 

Welcome to Drawer.AI!
 

• What we do: AI-driven workflows that let estimators pull quantities and costs from complex PDF drawing sets.
• Stage: Seed-funded, revenue-generating, aiming for a Series A in 2026.
• Why join now: Real customers are pushing our roadmap faster than our current team can build.
   

We’re looking for a Customer Success Specialist to work closely with our customers, help them succeed with the product, and be their main point of contact.
 

Key Responsibilities:

• Communicate with customers via chat, calls, and async messages.
• Onboard new customers, guide them through product setup, and help them successfully complete their first steps with Drawer.AI.
• Run onboarding sessions, demos, and customer meetings.
• Review screen and call recordings to understand customer needs.
• Help customers adopt the product and get real value from it.
• Share customer feedback with Product and Sales teams.
 

Requirements:

• 2+ years of experience in Customer Support, Customer Success, or a similar role.
• Confident customer communication via chat and calls.
• Excellent spoken and written English.
• Comfortable working in a customer-facing role.
• Availability to work until 12:00 AM Kyiv time.
 

Nice to have:

• Experience with US-based customers.
• SaaS or startup background.
 

Join our stellar team at Drawer.AI, where excellence meets opportunity! Enjoy a competitive salary, career growth opportunities, and a work environment we’re proud of. Build a better future with us!

You are our ideal candidate if you:

• Have English proficiency at B1+ level or higher;
• Speak Czech fluently or at a native level;
• Have strong communication skills and are willing to learn, grow, and quickly absorb new information;
• Previous experience in customer support or sales will be considered an advantage.

What will you be responsible for?

• Handle complex requests from fleet partners and drivers, ensuring timely and accurate resolution;
• Collaborate with cross-functional teams (Technical Support, Billing, Customer Support, etc.) to investigate and resolve operational issues;
• Review driver and partner profiles, earnings, and account activity to identify discrepancies and support issue resolution;
• Attend meetings with fleet partners, document key outcomes, and follow up on action items;
• Maintain, update, and analyze operational reports to support the team's daily activities;
• Provide operational support to Fleet Specialists and assist with ad hoc projects and administrative tasks;
• Contribute to process improvements by identifying inefficiencies and suggesting practical solutions.
•  

What do we offer?

• Paid training;
• Stable and timely income (base salary + performance-based bonus tied to real KPIs);

• Career growth opportunities (development within the project as well as in other structural departments of the company);

   

MOJAM is looking for an experienced VIP Account Manager who has worked with high-roller clients in gaming, doesn’t just service accounts, but owns a real portfolio of high-value players and takes responsibility for how it performs. You’ll build long-term retention strategy and actively grow client lifetime value. Sounds like a challenge just for you? Check out the details below.

We’re hiring Day Shift VIP Manager to ensure 24/7 coverage for our top-tier clients. Schedule: 2 days on / 2 days off, 10:00–22:00 (EEST).

📍 What to Do

• Own a portfolio of several VIP players and develop an individual approach for each one of them
• Decide on personal offers and rewards yourself, within set limits. Only critical cases get escalated to the Shift Lead
• Track player activity and act before they do: spot behavior changes, choose the right action, and run it
• Reach out first with offers, event updates, or a simple check-in. Don’t wait for players to message you first
• Hand over the shift to the night team so nothing gets lost. Report on what has happened, who needs a follow-up, what’s still open
• Push technical and account issues to the Support team fast, and keep the Product team in the loop on the problems your players run into most

🦸 Your Superpowers

• 2+ years managing a personal portfolio of paying clients, with at least a year on a high-value segment. Gaming VIP experience is the strongest signal, but a clear transition from Support or Account Management into VIP works too
• You’re used to your work being evaluated. Retention, reactivation, deposit frequency, LTV are familiar metrics and you know how they translate into the performance of your portfolio. In your intro, name two numbers you personally moved and how you did it
• Hands-on experience with CRM and engagement platforms (Customer.io or similar ones), ticketing tools (Intercom, LiveChat, Jira or similar ones), and analytics dashboards for segmentation
• Go beyond answering the question: anticipate what the client needs next. Communication quality is evaluated, so this isn’t just a nice-to-have
• You make decisions in non-standard situations without waiting for approval, and you take responsibility for how they turn out
• Advanced/Fluent English (required)

🤘 Bonus Points

• You are part of the CS/CS2 gaming community

• Additional language skills are a strong plus

   

 🍪 Team Perks 

• PRO&BRO team you’ll love creating new gaming universes with 
• Totally remote work from wherever you grind
• An equipment budget to upgrade your home office
• Flexible schedule with no time trackers since we just focus on results
• A performance-based bonus twice a year for every mojamer as a nod to our shared achievements 
• Wellness Bonus for the gym, yoga, dance, massage, therapy, or anything that keeps your energy up
• Level up your skills with our internal knowledge-sharing project Yoda. We also cover training, certifications, English & Ukrainian classes
• Days off and gifts for milestones of your choice (birthday, anniversary, baby arrival, or wedding) 
• JAM Activities: workations twice a year in different corners of the world, epic offline teambuilding events, CS2 and Dota tournaments, quizzes, lectures, and plenty of other hangouts for the team

• Plus relocation support, a Maternity/Paternity Leave Policy, a referral bonus, and a whole bunch of other cool perks you can check out on our website

   

  Join us if this is all about you. We are waiting for your CV!

   

  Let’s Add More Jam Together 🚀