Jobs Customer Support

About us:

Entravel is a member’s club for discounted luxury travel and white-label hotel platform provider focusing on the crypto industry, backed by VCs and prominent European founders. Our hotel product is incredibly strong; we offer more than one million properties, and our rates are amongst the lowest in the world. In fact, on most 5* hotels you won’t find a platform with lower rates than Entravel.

We’re looking for Senior Customer Support Specialists to join the Entravel team and deliver exceptional service. You can choose between three available shifts:

• Morning shift: 8 AM — 5 PM (EEST)
• Evening shift: 4 PM — 1 AM (EEST)
• Night shift: 12 AM — 9 AM (EEST)

If you’re passionate about helping others and thrive in a dynamic, fast-paced environment, we’d love to hear from you!

Responsibilities:

• Negotiate with hotels and suppliers via phone and email to resolve booking disputes, waive cancellation fees, and secure refunds for customers.
• Provide excellent service for VIP clients, ensuring rapid response times, swift resolutions, and personalized communication based on previous interaction history.
• Act as the final point of escalation for the most challenging customer cases, using advanced empathy and persuasion skills to restore loyalty.
• Assist customers via chats and emails, delivering empathetic and tailored solutions that address their unique needs.
• Mentor junior staff on how to handle high-pressure negotiation calls.
• Identify and report edge cases to the tech team to ensure systemic issues are resolved and prevented.
• Own customer issues: identify their needs and deliver effective solutions promptly from start to finish.
• Act as a customer advocate, retaining loyalty through proactive problem-solving and suggesting product improvements.
• Collaborate on team goals by supporting, educating, and resolving issues through peer learning and constructive feedback.
• Identify root causes of customer issues and resolve them in line with company policies while ensuring a consistently high level of service.

Requirements:

• C1/Advanced English is a must. You should be comfortable negotiating over the phone and via email with international partners and hotels.
• 3+ years in Customer Support, with a strong preference for the travel, hospitality, or OTA sectors, involving both B2B and B2C interactions.
• Strong understanding of customer communication workflows, with expertise in managing ticket lifecycles, prioritization, and escalation processes.
• Ability to quickly master Entravel’s internal CRM and booking engines, along with the nuances of global travel regulations.
• Proven ability to multitask and switch seamlessly between phone, live chat, and email channels during busy shifts.
• Proven ability to work effectively within a team, engage in group discussions to resolve difficult issues, and provide constructive support to peers.
• Research-oriented problem-solver with the ability to take ownership and resolve issues independently.
• Outstanding verbal and written communication with the ability to explain complex concepts clearly.
• Organization: Exceptional organizational and time-management skills to handle high-volume periods effectively.

What We Offer:

• Competitive Salary: High standards of remuneration reflecting your contribution and skills.
• Vacation: Enjoy 22 days of vacation for full rejuvenation and life enjoyment.
• Sick Leave: Ensure your health with 15 days of sick leave per year.
• Special Leave Cases: Support for significant life events such as weddings, childbirth, or the loss of a close family member.
• Private Entrepreneur Support: Comprehensive support for individual entrepreneurs, ready to assist you with any issues related to individual entrepreneurship. Consultations and support for registration and tax accounting matters.

Company: Masterhost
Location: Remote

Type: Full-time. Evening and Night Shifts.
Language: English (external communication), Ukrainian (internal communication)

About Us:
Masterhost is a fast-growing Ukrainian short-term rental property management company operating in Canada, the USA, and Dubai. We specialize in full-service Airbnb and vacation rental management, providing seamless guest experiences and hands-free property care. As we continue to grow, we're hiring a Chat Manager / Concierge Service Manager to join our remote guest support team.

Responsibilities:

• Respond to guest inquiries and messages on platforms like Airbnb and VRBO
• Handle guest requests, concerns, and questions in a timely, polite, and professional manner
• Coordinate check-ins, check-outs, and special requests with internal operations staff
• Manage guest communication during evening and night shifts
• Ensure high standards of hospitality and guest satisfaction

Requirements:

• English: Intermediate to Upper-Intermediate (written and spoken)
• Strong writing skills with a polite, clear, and professional tone
• Experience in customer support or hospitality is a plus
• Ability to multitask and manage multiple chats
• Stable internet connection
• Responsible and responsive during assigned shifts

What We Offer:

• Long-term remote position with a growing international company
• Evening and night shift availability
• Supportive team and clear communication processes
• Valuable experience in the hospitality and property tech industry
• Monthly salary tied to the US dollar

Hi there!

We’re excited to introduce you to Softsich - a young, ambitious, and fast-growing company that creates innovative digital products and confidently expands its presence in global markets.
We are looking for an Help Desk Specialist in Warsaw office.

Responsibilities

• Providing technical support to users via Help Desk (1st and 2nd line): handling incidents and service requests
• Supporting and configuring workstations on Windows/macOS/Linux
• Preparation, configuration, and formatting of new devices (laptops, PCs, peripherals)
• Equipment accounting: issuance, receipt, preparation for reuse
• Support for users in solving basic and intermediate IT problems (hardware/software)
• Consulting on software use and configuration
• Employee onboarding/offboarding (configuring access, equipment, work environment)
• Registering and configuring devices in MDM (enrollment, compliance check)
• Checking devices for basic vulnerabilities and compliance with security policies 

Skills & Qualifications

• Solid knowledge of Windows, macOS, and Linux operating systems
• Experience with Google Workspace
• Understanding of software installation, configuration, and optimization principles
• Practical experience in formatting and preparing equipment for use
• Understanding of IT support processes and working with users
• Experience with MDM/endpoint management is a plus
• Ability to work with ticket systems (Jira, Service Desk, similar)
• Understanding of ITSM processes (Incident, Request, Change — at a practical level)
• Skills in working with scripts/automation (PowerShell/Bash — a plus)
• Knowledge of networks: TCP/IP, DNS, DHCP, VPN (user-level troubleshooting)
• Ability to maintain technical documentation and user instructions
• Understanding of SSO/MFA/Conditional Access principles (at the level of use and basic settings)
• Experience with corporate SaaS services (password managers, collaboration tools)
• English B1 – Intermediate
• Ukrainian B2 – Upper Intermediate

 What We Offer:​

• Flexible schedule and freedom to choose: work from our office in Warsaw.
• 24 paid vacation days, sick leave, and medical insurance (currently in Ukraine, other countries — in progress).
• A friendly, open-minded team where it’s easy to ask questions, learn, and be yourself.
• Coverage for professional events and training.
• Birthday gifts, team buildings, and genuine team connection.
• Zero energy or business ties with the aggressor country — and we’re proud of that.
   

🚀 Ready to join a team?
Then welcome on board — let’s grow smarter together!

We are looking for a Customer Support Specialist to provide excellent service to our clients:
➖The company operates with visuals that are extensions to Power BI;
➖The company specializes in storage solutions;
➖The company uses AI-based software to track the temperature inside the trailer;
➖Сustomer support and helpdesk software designed to help e-commerce businesses manage and streamline customer service operations.

Requirements:

➖Excellent English, written and spoken (B2.2)
➖Outstanding written and verbal communication prowess
➖Background in customer support or experience in a SaaS project
➖Ability to act in non-standard situations
➖Ability to explain the complex in simple words
➖Professional attitude
➖Strong technical mindset is mandatory: ability to investigate systems, identify issues, and learn independently through hands-on exploration.

Responsibilities:

✔️Provide telephone support, answering questions about products (calls, tickets, and chats).
✔️Manage upgrades through proper escalation channels.
✔️Process or escalate cancellations based on the client tier.
✔️Explain the technical details of the projects to customers.
✔️Address and resolve customer complaints effectively.
✔️Manage refund processes after obtaining approval from the internal team.
✔️Operate live chat support for pre-sales inquiries.
✔️Offer post-sales support via live chat.
✔️Answer technical questions through a live chat interface.
✔️Provide billing support to customers across all communication channels.

Work conditions:

✔️Remote work
✔️The probation period is two months
✔️2 non-fixed days off per week
✔️3 types of work shifts: 08:00–16:00 – morning shift; 16:00–00:00 – day shift; 00:00–08:00 – night shift (Kyiv time)

Location: Remote
Employment Type: Full-Time (40h/week, CET timezone)

We are looking for an English-speaking Customer Support Specialist with a strong service mindset and excellent communication skills. You’re the person who leaves customers smiling—whether it’s after a call, a chat, or an email.

What you’ll do
As a Customer Support Specialist, you’re the first point of contact for our customers. You handle questions through various channels (phone, chat, email), and provide clear, helpful solutions.

You’ll be fully trained on the subscriptions and services we offer, enabling you to confidently assist customers with a wide range of inquiries, from cancellations and refunds to other customer support-related questions.

You’re also comfortable working with CRM systems and digital tools—we’ll show you the ropes during a 2–3 week training session. After that, you’ll know exactly where to find the right information and how to use our systems efficiently.
You're not just answering questions. You solve problems, think proactively, and help customers move forward.

What we’re looking for
o Excellent English – both written and spoken;
o At least 1 year of experience in customer support or a similar service role;
o Strong communication skills – you can turn complex issues into clear answers;
o Strong digital skills – you’re familiar with CRM systems / different Platforms(e.g. Zoho, Olark and Aircall) and can quickly pick up new tools;
o Detail-oriented and accurate, with a love for following procedures;
o Problem-solver – you enjoy troubleshooting and finding the best solution;
o Quick learner – you’re able to grasp new product and service information with ease;

Practical details
o Full-time role: Working hours are Monday to Friday, with rotating shifts from 8:00 AM to 4:00 PM and 4:00 PM to 00:00 AM. You will work 8-hour shifts as part of a rotating schedule with five other colleagues, with each shift focusing on a specific support channel: chat, email, or phone.
o You have your own laptop and a stable internet connection;
o You use a noise-canceling headset for clear communication;

Does this sound interesting? Please apply here - we're happy to jump in a call to discus further.

Kindly note that we do not appreciate direct messages and are not seeking any assistance from recruitment agencies.

Ready to level up your career with an awesome Account Manager’s team?

Join us - a global leader in marketing solutions on platforms like Facebook and Google!

We offer a flexible schedule that includes remote evening, daytime, and weekend shifts.

Allowing you to keep things fresh and varied. 😎

Requirements:

• 2+ Years Prior experience in customer support, preferably in the affiliate marketing field.
• Experience in affiliate marketing or previous experience with ad launches will be a great advantage❤️‍🔥.
• B2 English level or above, both written and verbal.
• Strong communication skills and a genuine commitment to delivering outstanding service.
• Proven ability to take initiative and resolve issues independently.

Responsibilities:

• Provide prompt, effective support aligned with company standards via chat, with demo calls upon request.
• Manage ad accounts by monitoring status and balances, handling appeals, and processing ID reviews.
• Work closely with other departments to resolve customer queries efficiently.

• Identify areas for improvement to enhance customer experience and streamline processes.

   

We Offer:

🌍 Remote work from anywhere

🌴 Unlimited paid vacation days

⏱ Evening, daytime, and weekend shifts

🤒 10 paid sick days

🗣 English classes

📚 Take part in conferences worldwide

Hit us up - we’d love to have you onboard! 🤝

Who we are:
Selesa offers IT outsourcing, specialist out-staffing, and project management services to enhance business operations. We focus on providing skilled professionals for IT needs, including development, security consulting, and business development. Selesa also manages sales, account management, and human resources to support company growth. Our services are known for efficiency, quality, and strong communication, making us a trusted partner for businesses looking to streamline and secure their IT infrastructure. Originated in Vilnius, Lithuania, we cater to global clients.

Who we are looking for:

We are looking for a Level 2 Support Specialist to act as the technical bridge between customer-facing Level 1 agents and Level 3 team, responsible for investigating and resolving complex issues in integrations with partners, payments, bonus malfunctions, and other platform issues. s.

Responsibilities

• Resolve complex technical incidents related to games, transactions processing, API requests
• Perform root cause analysis,prepare incident reports, escalate to L3 or dev team
• Manage second line investigation of issues and testing of newly released games 
• Perform detailed testing of the integrations with providers and operators
• Analyze logs and metrics to identify failures or anomalies
• Gather client requirements to coordinate with team
• Provide help to customer inquiries
• Coordinate the communication flow between L1 and L3 teams for escalated issues.
• Handle client escalations by updating status flags, escalating to L3.
• Identify and troubleshoot different types of APIs and customer integrations issues
• Maintain internal documentation

Requirements:

• Excellent communication skills
• Good knowledge of ticketing systems
• General understanding of client-server architecture
•  iGaming-specific knowledge would be a plus
• 2+ years of experience in Customer or Technical Support
• Strong analytical and troubleshooting mindset
• Expertise with documenting processes and knowledge
• Proficiency in English
• Strong attention to detail and teamwork skills
• Ability to meet deadlines in a fast-paced environment

What we offer:

• Fully remote position with a flexible schedule
• Long-term opportunity with potential for financial and career advancement

• Supportive and positive work culture, collaborating with like-minded teammates

   

When submitting your application, please make sure to include your responses to the following screening questions in your COVER LETTER:

1. Please explain to us your level of spoken/written English. Just rank it from 1 to 10, where 10 means a Native Speaker; 8-9 means a Near Native Speaker; 6-7 means Fluent Speaker; under 6 any further levels.
2. Can you share examples from your portfolio that showcase your Level 2 Support experience?
3. What are your monthly salary expectations for a long-term, full-time position (if we consider 40 hours a week)?

Who we are:
Selesa offers IT outsourcing, specialist out-staffing, and project management services to enhance business operations. We focus on providing skilled professionals for IT needs, including development, security consulting, and business development. Selesa also manages sales, account management, and human resources to support company growth. Our services are known for efficiency, quality, and strong communication, making us a trusted partner for businesses looking to streamline and secure their IT infrastructure. Originated in Vilnius, Lithuania, we cater to global clients.

Who we are looking for:

We are looking for a Level 1 Support Specialist to handle basic troubleshooting using predefined scripts and standard operating procedures. As a game provider company, we need a Tier 1 to manage the first point of contact for technical support, focusing on resolving game malfunctions, platform-related issues, and user inquiries via chat or ticketing systems.

Responsibilities

• Resolve simple technical issues, such as password resets, software installations
• Respond to support tickets via channels like email, group chats
• Troubleshoot basic user errors
• Manage service requests and monitor alerts, service desk and group chats, provide clear updates to partners 
• Report game malfunctions, platform errors, and user queries to game providers and to internal departments
• Categorize and prioritize incoming requests from clients
• Collect basic technical evidence on incidents and errors
• Create configurations in internal systems
• Assist clients with games or service-related questions

Requirements:

• Excellent communication skills
• Hands-on experience with ticketing systems
• General understanding of client-server architecture
• Proven experience in customer service or related roles
• 2+ Experience as a Support L1 Specialist (B2B/B2C/Gaming).
• Proficiency in English
• Strong attention to detail and teamwork skills
• Ability to meet deadlines in a fast-paced environment

What we offer:

• Fully remote position with a flexible schedule
• Long-term opportunity with potential for financial and career advancement

• Supportive and positive work culture, collaborating with like-minded teammates

   

When submitting your application, please make sure to include your responses to the following screening questions in your COVER LETTER:

1. Please explain to us your level of spoken/written English. Just rank it from 1 to 10, where 10 means a Native Speaker; 8-9 means a Near Native Speaker; 6-7 means Fluent Speaker; under 6 any further levels.
2. Can you share examples from your portfolio that showcase your Level 1 Support experience?

3. What are your monthly salary expectations for a long-term, full-time position (if we consider 40 hours a week)?

    

We are looking for a proactive and empathetic  Customer Success Representative  to support our clients and ensure a seamless user experience. Your main goal will be to respond to customer inquiries, resolve issues, and provide guidance that drives satisfaction and retention.

Key Responsibilities

• Handle incoming customer requests via chat channels with professionalism and efficiency.
• Provide accurate, timely, and friendly support in both English and Russian.
• Collaborate with internal teams to resolve complex customer issues.
• Maintain detailed records of interactions in the CRM system.
• Proactively identify customer needs and offer appropriate solutions or guidance.
• Cooperate effectively with other departments inside the company.

Requirements

• Minimum 6 months of experience in a Customer Support/Success role.
• Strong written communication skills in English.
• Experience of work with a CRM systems.
• Excellent problem-solving skills and attention to detail.
• Customer-first mindset with the ability to remain calm and helpful under pressure.

Warmy.io is an innovative email deliverability platform that helps businesses optimize their email outreach and achieve higher engagement rates. We work with global B2B SaaS companies, ensuring their email communications land in inboxes, not spam folders.

As we continue to grow, we are looking for a Technical Support Specialist based in the to join our team and provide outstanding customer support for our platform users.

Job Overview

We are seeking an experienced Technical Support Specialist to assist customers with troubleshooting, onboarding, and ongoing support related to email deliverability, integrations, and best practices. The ideal candidate has 2+ years of experience in technical support, preferably in a B2B SaaS environment, and is comfortable handling support via both chat and calls.

This role requires excellent English communication skills (both written and spoken), strong problem-solving abilities, and a customer-centric approach.

Key Responsibilities

• Provide technical support via chat, email, and calls to assist customers with issues related to email deliverability, integrations, and platform usage.
• Guide customers through troubleshooting processes and provide step-by-step solutions.
• Conduct screen-sharing sessions when needed to resolve more complex technical issues.
• Maintain a high standard of written and verbal communication to ensure customer satisfaction.
• Work closely with internal teams (engineering, customer success, and product) to escalate and resolve customer issues efficiently.
• Keep thorough documentation of support interactions and contribute to the internal knowledge base.
• Assist in onboarding new customers, ensuring a smooth adoption of our platform.
• Ensure that your camera is always on during support calls and team meetings for a more personalized customer experience.

Requirements

✅ 2+ years of experience in a Technical Support role, preferably in a B2B SaaS environment.
✅ Proficiency in handling support via calls (previous experience with call-based support is a must).
✅ Strong experience with email-related issues (email deliverability, SMTP, email warm-up, domain authentication, etc.).
✅ Fluent in English (spoken and written) – ability to explain complex technical issues clearly.
✅ Strong troubleshooting skills and ability to diagnose and resolve technical issues effectively.
✅ Ability to work with ticketing systems, live chat tools, and CRM platforms.
✅ Must be comfortable working with a camera on for calls with customers and team members.
✅ Experience with B2B SaaS platforms is a strong advantage.

Work Schedule

• Full-time, remote.
• Monday-Friday: 2 pm - 10 pm Ukrainian time, Sunday - half a day. 
• During the first month of training, work hours will be adjusted to align with the team for better learning and collaboration.

What We Offer

• Full-time remote role with a stable schedule.
• Competitive salary based on experience.
• 12 PTO days, 10 sick days, and public holiday recognition.
• Opportunity for professional growth in a fast-growing SaaS company.
• A collaborative and supportive team environment.

We’re rapidly growing and inviting a Billing Support Specialist to our Paycord team.
If you’re ready for new challenges in a dynamic and fast-paced environment, this could be the perfect role for you.

Required skills and expertise:

• Communicate effectively through clear, concise written documentation;
• English language from Upper-Intermediate level;
• Ability to work in high workload conditions;
• Willingness to work rotating shifts: morning, day, evening and night;
• Good ability to prioritise tasks and meet deadlines;
• Experience of working with other internal departments, including technical teams;
• High level of attention to detail and concentration.

You would be running such tasks as:

• Quickly and efficiently resolve customer queries regarding payment issues via tickets, chats and emails;
• Troubleshoot technical issues with payment systems and software to support payment processing;
• Initiate escalation of issues to the technical or financial team and payment providers as required;
• Improve existing billing support processes and make suggestions for their optimisation to ensure the efficiency of the department.

Nice to have

• Experience in a Customer Support Specialist or related position (preferable Fintech, billing);
• Experience in resolving issues related to the payments industry.

We offer:

Care for your health and well-being

• 100 % paid sick leaves;
• 20 calendar days of vacation per year;
• Medical support;
• Benefits Cafeteria (budget for gym/stomatology/psychological service & etc.);
• Corporate gifts & events.

Professional growth & development

• Competitive salary with annual salary promotions;
• The annual budget for professional courses, conferences, workshops, and books;
• Internal training courses;
• Work with a team of professionals and have the opportunity to share knowledge.

Corporate Culture

• Dynamic and result-oriented work environment;
• The ability to influence product development at an early stage;
• Openness to new ideas and approaches, healthy team discussions;
• No “red tape” culture.
   

Candidate journey:
HR Interview -> Final Interview -> Job Offer

Company enables companies to create winning transactional business models in B2B, Enterprise Marketplaces, Unified Commerce, and B2C. It is the most modern cloud-native platform-as-a-service solution with over 100% year-over-year growth. It is headless, API-based, enterprise-ready, and loved by Salespeople, Marketers, and Developers worldwide. The Company Cloud Commerce OS has empowered 150+ companies to manage transactions in over 200 countries worldwide and is trusted by brands such as Toyota, Hilti, Lekkerland, Hero, Rose Bikes, and ALDI.

Requirements:

✔️ Proven experience in technical projects;
✔️ Excellent English skills;
✔️ Multitasking;
✔️ Quick reaction on tickets/alerts;
✔️ Willingness to develop technical skills;
 

Responsibilities:

➖Communicate with customers via Salesforce (email);
➖Work with Grafana alerts;
➖Prompt escalation;
➖Transfer all relevant details from the customer to developers/DevOps;
➖Tight cooperation with developers/DevOps;
➖Reproduce issues if needed;
➖Participate in training sessions to broaden product knowledge.
 

Would be a plus:

✔️Experience in Jira, Salesforce, and Slack would be a plus.
 

Work conditions:

➖ Remote work
➖ Probation period is 2 months
➖ 2 non-fixed days off per week
➖ Flexible schedule: morning (7:00-15:00), day (15:00-23:00), and night (23:00-7:00)
➖ Night shifts are mandatory (two per week) with an additional bonus.

About the Product:

Bringg is an enterprise-grade last-mile delivery platform powering global retailers and logistics leaders. The platform processes hundreds of millions of transactions annually, using AI-driven decision-making, advanced algorithms, and distributed systems to optimize routing, dispatch, driver management, and real-time delivery tracking at global scale.

Bringg’s strong Application Support Team works closely with our customer success, ensures platform reliability under high data volume and solves complex operational challenges.

About the Role:

As an Application Support Engineer on the Bringg team, you will own end-to-end resolution of technical and product issues for large international customers. 
You will work closely with customer success, solutions experts, and R&D to investigate incidents, perform root cause analysis, validate fixes, and drive improvements in a mission-critical platform, ensuring a high level of service in an operationally critical environment.

Key Responsibilities:

• Respond to customer and technical support inquiries from Bringg users on Web and Mobile platforms.
• Investigate and diagnose issues using SQL queries, log analysis, and API monitoring tools.
• Manage support cases, prioritize competing incidents, and ensure timely follow-up.
• Escalate complex bugs to the R&D team with clear reproduction steps and impact assessments.
• Coordinate incident communications with internal teams and external stakeholders.
• Validate and functional-test fixes related to support cases across platform components.
• Collect customer requirements and configuration requests to inform platform enhancements.
• Monitor production performance metrics and usage reports to identify support trends.
• Create and update technical documentation and train team members and customers.
• Propose and implement improvements to support processes for efficiency and quality.

Required Competence and Skills:

• 2+ years of experience in L2 or L3 Application Support
• Strong SQL skills for data analysis and troubleshooting
• Hands-on experience with RESTful APIs and system integrations
• Experience supporting Web and Mobile applications in production environments
• Customer-facing mindset, with the ability to manage relationships under pressure
• Experience working in operationally critical, high-pressure environments, including incident management
• Fluent English, with strong written and verbal communication skills

Nice to Have:

• Experience with Postman, Salesforce or other integration/CRM tools 
• Bachelor’s degree in Computer Science or a related technical field.

About the Role:

We are a large iGaming holding with a team of 1,500+ professionals and a diverse portfolio of successful products across multiple markets. We are growing fast, continuously launching new directions, and expanding our ecosystem.

As part of this growth, we have recently launched our own crypto casino, and we are now looking for a VIP Manager to join the team.

In this role, you will be responsible for delivering a high level of personalized service to VIP and Pre-VIP players, building long-term relationships with high-value clients, and driving their activity, deposits, and retention. You will work with both existing and potential VIP players, including inactive and cold databases, motivating them to engage regularly through tailored communication and individual offers.
 

Responsibilities:

• Manage active and inactive VIP / Pre-VIP players: communication, retention, and reactivation
• Provide personalized support to high-value clients: consultations, assistance, and bonus offers
• Reactivate cold player databases via email, Telegram, WhatsApp, and calls
• Offer individual bonuses, reloads, cashback, and exclusive promotions within the approved VIP matrix
• Analyze player performance and behavior: deposits, bets, win/loss, frequency, and average check
• Monitor engagement levels and retention metrics
• Maintain daily statistics on active players, reactivations, deposits, and win/loss
• Collect feedback from VIP players and share insights with Product and Marketing teams

• Work closely with Support, Antifraud, Payments, and CRM teams to ensure fast and high-quality VIP service

   

Requirements:

• 2+ years of experience in VIP Management, Retention, or Account Management (iGaming, betting, or crypto is a strong advantage)
• Hands-on experience working with high-value clients and handling objections
• Confident use of Telegram, WhatsApp Business, and CRM systems
• Strong understanding of key metrics: Net Deposit, GGR, LTV, Retention D7/D30
• Excellent written and verbal communication skills
• English level B2+ (mandatory)
• Russian and/or Ukrainian — fluent

Working Schedule

• 5/2, shift-based schedule

• Availability to stay in touch during active player conversations when required

   

Why You Should Join Us

• Fast communication, zero micromanagement, and close collaboration with the executive team.
• Competitive compensation package with performance bonuses.
• Fully remote work
• Paid vacations, sick leave, and an extra day off on your birthday.
• Participation in leading iGaming conferences (SiGMA, ICE, iGB) and continuous investment in your professional growth.

We are looking for a highly organized and detail-oriented Operations Manager Assistant to join our growing team. In this role, you’ll be responsible for ensuring smooth day-to-day operations, supporting management, and keeping internal processes efficient and compliant. 

🔑 What You’ll Do 

• Oversee and optimize administrative and operational processes 
• Manage document flow, reporting, and internal record-keeping 
• Support HR and finance teams with onboarding, payroll, and compliance tasks 
• Coordinate communication between departments and external partners 
• Monitor KPIs, prepare regular reports, and ensure timely task completion 
• Implement best practices to improve operational efficiency 

✅ About You 

• Desire to get experience in a back-office, operations, or administrative manager role 
• Strong organizational and multitasking skills 
• Excellent communication in English (written and verbal) 
• Proficiency in MS Office / Google Workspace (knowledge of ERP/CRM systems is a plus) 
• Understanding of HR, finance, or legal workflows will be an advantage 
• Proactive mindset with strong problem-solving skills  
• Degree in Economics or Statistics is a pus 

🎯 Why Join Us? 

• Competitive salary  
• Remote work  
• Flexible schedule  
• Career growth opportunities  
• Sport compensations  
• Supportive corporate culture