Jobs Customer Support

You are our ideal candidate if you:

• Have English proficiency at B1+ level or higher;
• Speak Czech fluently or at a native level;
• Have strong communication skills and are willing to learn, grow, and quickly absorb new information;
• Previous experience in customer support or sales will be considered an advantage.

What will you be responsible for?

• Handle complex requests from fleet partners and drivers, ensuring timely and accurate resolution;
• Collaborate with cross-functional teams (Technical Support, Billing, Customer Support, etc.) to investigate and resolve operational issues;
• Review driver and partner profiles, earnings, and account activity to identify discrepancies and support issue resolution;
• Attend meetings with fleet partners, document key outcomes, and follow up on action items;
• Maintain, update, and analyze operational reports to support the team's daily activities;
• Provide operational support to Fleet Specialists and assist with ad hoc projects and administrative tasks;
• Contribute to process improvements by identifying inefficiencies and suggesting practical solutions.
•  

What do we offer?

• Paid training;
• Stable and timely income (base salary + performance-based bonus tied to real KPIs);
• Career growth opportunities (development within the project as well as in other structural departments of the company);
• Working schedule: Monday–Friday, 09:00–18:00.

Our requirements: 

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time) 

• Confident PC user with solid knowledge of Microsoft Windows 

• Technical background or strong interest in exploring software and hardware products 

• Strong organizational, training, and time-management skills 

• Excellent communication and active listening abilities 

• Understanding of conflict resolution 

• Empathy, positive attitude and self-control 

Nice to Have: 

• Previous experience in customer or technical support 

• IT education or relevant technical background 

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary: 

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities: 

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products 

• Identify, analyze, and troubleshoot technical issues and provide effective solutions 

• Respond to support queries via phone, chat, and email 

• Assist customers with software and hardware configurations, billing, and merchant services–related requests 

• Maintain clear and detailed documentation of all service inquiries. 

About US:

Headquartered in New York City, USA, B2B Soft is an established leader in the development, implementation, and support of retail management systems (RMS) designed for the wireless retail industry. With over 20 years in business, we have built a best-in-class point of sale (POS) solution recognized by major telecom operators and serving customers across North America. 

As a true product organization, we work seamlessly with clients to ensure that the evolution of the platform is always in sync with their business needs, with a solid infrastructure behind it.  

A client’s success is our priority. Innovation is our tool. We care about customers by going above and beyond in intellect and effort. We are honest and curious. And we are agile, applying our knowledge and skills to best serve our clients and partners. Here, you will work with advanced products, be part of an open and transparent culture, learn both IT and business and advance quickly. 

Compensation/Benefits: 

Our culture is a collaborative, hands-on community where all voices are welcome at the table and existing associates’ welcome new employees with open arms. We are in an exciting phase of accelerated growth, and we welcome motivated individuals keen to hit the ground running. We also offer career and proficiency development plans and free English courses with native speakers. 

From Ukraine to Europe: Nova Post Europe is already operating in 16 countries — and we keep growing every day. Our team is united by the desire to move forward, achieve results, and explore new opportunities together.

Customer Care Center is the heart of the company, working proactively through end-to-end parcel monitoring, shipment follow-up, and proactive customer communication. It helps customers resolve any issues quickly while providing the company with valuable insights to continuously improve processes and service quality.

That’s why we are looking not just for an «operator,» but for a true Customer Care Specialist — someone who is not afraid of challenges, thinks outside the box, and is passionate about building a large-scale European project born in Ukraine.

You’re our perfect match if you:

• Have B1 level or higher proficiency in Lithuanian language and communicate fluently in Ukrainian;
• Are proactive and not afraid to drive change: identify opportunities for process improvement and openly suggest the best solutions for the business;
• Are flexible and creative: make decisions quickly and confidently step beyond standard scripts and processes when needed;
• Thrive in a fast-paced environment: as the company grows rapidly, adapting quickly to change is your superpower;
• Demonstrate a high level of empathy: understand customers' emotions, adapt to their communication style, and genuinely want to help;
• Feel confident working with Microsoft Office.

What you’ll be doing:

• Monitor international shipments at every stage to ensure on-time delivery and identify recurring delays or process bottlenecks;
• Handle inbound and outbound communication via phone, email, messaging apps, and live chats;
• Contact customers to resolve non-standard situations, including delivery clarifications, customs data updates, and notifications regarding unsuccessful delivery attempts;
• Advise customers on services, pricing, basic customs regulations, and export/import procedures;
• Collaborate with internal teams and international colleagues to escalate and resolve complex cases, up to CEO level when necessary.

What we offer:

• Freedom of choice: work where you feel most productive — in a hybrid format or fully remotely;
• Official employment: social benefits, paid sick leave, vacation days, and business trips covered according to company policies;
• Voluntary health insurance and life insurance;
• All the equipment you need to work comfortably and efficiently;

A growth-oriented environment: opportunities to develop your skills, participate in new projects, and build your career within the company.

Hiring Process:

• AI Interview — Complete a short AI-powered interview to help us learn more about your experience and communication skills.
• Recruiter Interview — Meet with our recruiter to discuss your background, the role, and answer any questions.
• Head of Support Interview — A final interview with the Head of Support to assess your skills and team fit.

Everything starts with a first step. Send us your CV today and join us in creating an outstanding customer experience together!

From Ukraine to Europe: Nova Post Europe is already operating in 16 countries — and we keep growing every day. Our team is united by the desire to move forward, achieve results, and explore new opportunities together.

Customer Care Center is the heart of the company, working proactively through end-to-end parcel monitoring, shipment follow-up, and proactive customer communication. It helps customers resolve any issues quickly while providing the company with valuable insights to continuously improve processes and service quality.

That’s why we are looking not just for a Customer Care Specialist, but for someone who is not afraid of challenges, thinks outside the box, and is passionate about building a large-scale European project born in Ukraine.

You’re our perfect match if you:

• Have B1 level or higher proficiency in Estonian and communicate fluently in Ukrainian;
• Are proactive and not afraid to drive change: identify opportunities for process improvement and openly suggest the best solutions for the business;
• Are flexible and creative: make decisions quickly and confidently step beyond standard scripts and processes when needed;
• Thrive in a fast-paced environment: as the company grows rapidly, adapting quickly to change is your superpower;
• Demonstrate a high level of empathy: understand customers' emotions, adapt to their communication style, and genuinely want to help;
• Feel confident working with Microsoft Office.

What you’ll be doing:

• Monitor international shipments at every stage to ensure on-time delivery and identify recurring delays or process bottlenecks;
• Handle inbound and outbound communication via phone, email, messaging apps, and live chats;
• Contact customers to resolve non-standard situations, including delivery clarifications, customs data updates, and notifications regarding unsuccessful delivery attempts;
• Advise customers on services, pricing, basic customs regulations, and export/import procedures;
• Collaborate with internal teams and international colleagues to escalate and resolve complex cases, up to CEO level when necessary.

What we offer:

• Freedom of choice: work where you feel most productive — in a hybrid format or fully remotely;
• Official employment: social benefits, paid sick leave, vacation days, and business trips covered according to company policies;
• Voluntary health insurance and life insurance;
• All the equipment you need to work comfortably and efficiently;
• A growth-oriented environment: opportunities to develop your skills, participate in new projects, and build your career within the company.

Hiring Process:

1. AI Interview — Complete a short AI-powered interview to help us learn more about your experience and communication skills.
2. Recruiter Interview — Meet with our recruiter to discuss your background, the role, and answer any questions.
3. Head of Support Interview — A final interview with the Head of Support to assess your skills and team fit.

Everything starts with a first step. Send us your CV today and join us in creating an outstanding customer experience together!

We're looking for Customer Support Agents to join our growing iGaming project. If you enjoy helping people, solving problems, and working in a fast-paced environment, we'd love to meet you!
 

What you'll be doing:

• Assisting players with their questions via live chat, email, and phone
• Helping customers with account-related inquiries, payments, bonuses, promotions, and general platform navigation
• Investigating customer issues and working with internal teams to ensure timely resolutions
• Providing friendly, professional, and accurate support while delivering an excellent customer experience
• Following internal procedures and maintaining high-quality service standards
   

What we're looking for:

• Previous experience in customer support is a plus (especially in iGaming, e-commerce, or SaaS), but we're also happy to train motivated candidates
• C1+ English (both written and spoken) is required
• Excellent communication and problem-solving skills
• Ability to stay calm and professional when handling customer concerns
• Comfortable working rotating shifts:
  • Morning: 07:00 – 15:00
  • Evening: 15:00 – 23:00
  • Night: 23:00 – 07:00 (night shifts include additional bonuses 💰)
• Strong attention to detail and willingness to learn
   

What you'll get:

• 100% remote work
• Competitive salary with night shift bonuses
• Paid onboarding and full training
• Friendly and supportive international team
• Opportunities for professional growth within the iGaming industry
• A dynamic environment where every day brings new challenges
   

If you're passionate about helping people and want to build your career in one of the fastest-growing industries, we'd love to hear from you! 🚀

Now we are looking for a Billing Support Specialist to join our team, where you'll manage billing-related customer inquiries, process refunds, cancellations, and chargebacks, and help protect our revenue and account integrity while delivering a smooth, transparent payment experience for our users.

What you’ll do:

• Effectively address customer inquiries via live chats, emails, and tickets in Zendesk (specializing in billing issues, subscription management, and payment troubleshooting).
• Process refunds, cancellations, chargebacks, and pre-chargeback alerts (Ethoca, Verifi, RDR) to mitigate revenue loss and protect account integrity.
• Report and escalate requests to QA and Development teams to improve the overall quality of our products.
• Update customer-facing Knowledge Base articles for new feature releases and maintain internal support documentation to ensure rapid team onboarding.

Who you are:

• 2+ years of experience in Customer Support with a dedicated focus on Billing, Fintech or Subscription Management (SaaS, E-commerce, Mobile, or Gaming).
• Solid understanding of payment processing, recurring billing models and major payment providers.
• Hands-on experience processing refunds, cancellations, chargebacks, and managing pre-chargeback alert systems.
• English - at least strong Upper Intermediate.
• Advanced hands-on experience with ticketing and live chat platforms (Zendesk, Intercom, Freshdesk).

Would be a plus:

• Hands-on experience using Jira (or similar tools like ClickUp/Linear) to create detailed bug reports and track payment-related software issues.
• Experience collaborating directly with QA and Engineering teams.

We offer:

Remote-First culture: We provide a flexible working schedule and you can work anywhere in the world.

Health taking care program: We provide Health insurance, mental health support (psychologist compensation), sport compensation, and 20 paid sick days.

Personal Equipment Policy: We provide all necessary equipment for your work. For Ukrainian employees we also provide Ecoflow.

Vacation Policy: Each employee in our company has 20 paid vacation days and extra days on the occasion of special events.

Knowledge sharing: We are glad to share our knowledge and experience in our internal events.

English Lessons: We provide corporate English lessons to support your professional and personal growth.

Professional Development: Annual learning budget for courses, training, certifications, and conferences.

Public Holidays: You receive days off according to the official public holidays of your country of residence.

Coworking Compensation (Ukraine): We provide coworking space compensation for employees located in Ukraine.

Hiring process:

Recruitment Screen 👉 Final Interview 👉 Reference Check 👉 Job Offer

From Ukraine to Europe: Nova Post Europe is already operating in 16 countries — and we keep growing every day. Our team is united by the desire to move forward, achieve results, and explore new opportunities together.

Customer Care Center is the heart of the company, working proactively through end-to-end parcel monitoring, shipment follow-up, and proactive customer communication. It helps customers resolve any issues quickly while providing the company with valuable insights to continuously improve processes and service quality.

That’s why we are looking not just for an «operator,» but for a true Customer Care Specialist — someone who is not afraid of challenges, thinks outside the box, and is passionate about building a large-scale European project born in Ukraine.

You’re our perfect match if you:

• Have B1 level or higher proficiency in Slovak and communicate fluently in Ukrainian;
• Are proactive and not afraid to drive change: identify opportunities for process improvement and openly suggest the best solutions for the business;
• Are flexible and creative: make decisions quickly and confidently step beyond standard scripts and processes when needed;
• Thrive in a fast-paced environment: as the company grows rapidly, adapting quickly to change is your superpower;
• Demonstrate a high level of empathy: understand customers' emotions, adapt to their communication style, and genuinely want to help;
• Feel confident working with Microsoft Office.

What you’ll be doing:

• Monitor international shipments at every stage to ensure on-time delivery and identify recurring delays or process bottlenecks;
• Handle inbound and outbound communication via phone, email, messaging apps, and live chats;
• Contact customers to resolve non-standard situations, including delivery clarifications, customs data updates, and notifications regarding unsuccessful delivery attempts;
• Advise customers on services, pricing, basic customs regulations, and export/import procedures;
• Collaborate with internal teams and international colleagues to escalate and resolve complex cases, up to CEO level when necessary.

What we offer:

• Freedom of choice: work where you feel most productive — in a hybrid format or fully remotely;
• Official employment: social benefits, paid sick leave, vacation days, and business trips covered according to company policies;
• Voluntary health insurance and life insurance;
• All the equipment you need to work comfortably and efficiently;

• A growth-oriented environment: opportunities to develop your skills, participate in new projects, and build your career within the company.

   

It all starts with the first step. Send your resume today — it’s time to make a difference together.

About the Company

Our partner is a US-based company (New York) and a long-standing leader in the commercial office furniture and workplace solutions industry, with 85+ years on the market. As a certified women-owned business and an authorized dealer for major manufacturers, they help clients design, furnish, and equip modern work environments across the NYC, Long Island, and Westchester areas.
 

What you'll do

• Configure, deploy, and troubleshoot Windows 10/11 and macOS workstations
• Manage users and access in Active Directory (AD) and Microsoft Entra ID (Azure AD) — provisioning, de-provisioning, and Group Policy (GPO)
• Administer Microsoft 365 / Office 365, Exchange Online, and Google Workspace
• Troubleshoot networking issues — TCP/IP, DNS, DHCP, LAN/WAN, Wi-Fi, and VPN
• Log, track, and resolve tickets in the ITSM tool while keeping SLAs on target
• Deliver remote support via RDP, TeamViewer, AnyDesk, and SCCM
• Deploy and set up hardware — workstations, laptops, printers, and scanners
• Handle IT security basics — endpoint protection/EDR, MFA setup, password resets, and access control
   

What we're looking for (required)

• Hands-on experience configuring and troubleshooting Windows 10/11 and macOS
• Solid grasp of Active Directory / Azure AD (Entra ID), GPO, and user provisioning
• Experience administering Microsoft 365 / Office 365 and Exchange Online (Google Workspace a plus)
• Good networking fundamentals — TCP/IP, DNS, DHCP, Wi-Fi, and VPN setup
• Experience with ticketing / ITSM tools (ServiceNow, Jira Service Management, Zendesk, or Spiceworks) and SLA management
• Comfortable with remote support tools — RDP, TeamViewer, AnyDesk, SCCM
• IT security basics — endpoint protection, MFA, and access control
• Conversational spoken English — confident on calls and able to explain technical things in plain language for non-technical users
• Strong troubleshooting and analytical skills, a customer-service mindset, patience with frustrated users, and clear written and verbal communication
   

Nice to have

• Basic PowerShell scripting for task automation
   

Compensation & Benefits

• Base Salary – Up to $1,500/month
• Probation – 3 months, fully paid
• PTO – 10 vacation days + ~10 US public holidays + 10 personal/sick days
• Equipment – Not provided by default. Negotiable.
• Payment Options – Crypto (white, legal, with proof of origin)

From Ukraine to Europe: Nova Post Europe is already operating in 16 countries — and we keep growing every day. Our team is united by the desire to move forward, achieve results, and explore new opportunities together.

Customer Care Center is the heart of the company, working proactively through end-to-end parcel monitoring, shipment follow-up, and proactive customer communication. It helps customers resolve any issues quickly while providing the company with valuable insights to continuously improve processes and service quality.

That’s why we are looking not just for a Customer Care Specialist, but for someone who is not afraid of challenges, thinks outside the box, and is passionate about building a large-scale European project born in Ukraine.

You’re our perfect match if you:

• Have B1 level or higher proficiency in Latvian and communicate fluently in Ukrainian;
• Are proactive and not afraid to drive change: identify opportunities for process improvement and openly suggest the best solutions for the business;
• Are flexible and creative: make decisions quickly and confidently step beyond standard scripts and processes when needed;
• Thrive in a fast-paced environment: as the company grows rapidly, adapting quickly to change is your superpower;
• Demonstrate a high level of empathy: understand customers' emotions, adapt to their communication style, and genuinely want to help;
• Feel confident working with Microsoft Office.

What you’ll be doing:

• Monitor international shipments at every stage to ensure on-time delivery and identify recurring delays or process bottlenecks;
• Handle inbound and outbound communication via phone, email, messaging apps, and live chats;
• Contact customers to resolve non-standard situations, including delivery clarifications, customs data updates, and notifications regarding unsuccessful delivery attempts;
• Advise customers on services, pricing, basic customs regulations, and export/import procedures;
• Collaborate with internal teams and international colleagues to escalate and resolve complex cases, up to CEO level when necessary.

What we offer:

• Freedom of choice: work where you feel most productive — in a hybrid format or fully remotely;
• Official employment: social benefits, paid sick leave, vacation days, and business trips covered according to company policies;
• Voluntary health insurance and life insurance;
• All the equipment you need to work comfortably and efficiently;
• A growth-oriented environment: opportunities to develop your skills, participate in new projects, and build your career within the company.

Hiring Process:

• AI Interview — Complete a short AI-powered interview to help us learn more about your experience and communication skills.
• Recruiter Interview — Meet with our recruiter to discuss your background, the role, and answer any questions.
• Head of Support Interview — A final interview with the Head of Support to assess your skills and team fit.

Everything starts with a first step. Send us your CV today and join us in creating an outstanding customer experience together!

Our requirements: 

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time) 

• Confident PC user with solid knowledge of Microsoft Windows 

• Technical background or strong interest in exploring software and hardware products 

• Strong organizational, training, and time-management skills 

• Excellent communication and active listening abilities 

• Understanding of conflict resolution 

• Empathy, positive attitude and self-control 

Nice to Have: 

• Previous experience in customer or technical support 

• IT education or relevant technical background 

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary: 

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities: 

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products 

• Identify, analyze, and troubleshoot technical issues and provide effective solutions 

• Respond to support queries via phone, chat, and email 

• Assist customers with software and hardware configurations, billing, and merchant services–related requests 

• Maintain clear and detailed documentation of all service inquiries. 

About US:

Headquartered in New York City, USA, B2B Soft is an established leader in the development, implementation, and support of retail management systems (RMS) designed for the wireless retail industry. With over 20 years in business, we have built a best-in-class point of sale (POS) solution recognized by major telecom operators and serving customers across North America. 

As a true product organization, we work seamlessly with clients to ensure that the evolution of the platform is always in sync with their business needs, with a solid infrastructure behind it.  

A client’s success is our priority. Innovation is our tool. We care about customers by going above and beyond in intellect and effort. We are honest and curious. And we are agile, applying our knowledge and skills to best serve our clients and partners. Here, you will work with advanced products, be part of an open and transparent culture, learn both IT and business and advance quickly. 

Compensation/Benefits: 

Our culture is a collaborative, hands-on community where all voices are welcome at the table and existing associates’ welcome new employees with open arms. We are in an exciting phase of accelerated growth, and we welcome motivated individuals keen to hit the ground running. We also offer career and proficiency development plans and free English courses with native speakers. 

Our requirements: 

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time) 

• Confident PC user with solid knowledge of Microsoft Windows 

• Technical background or strong interest in exploring software and hardware products 

• Strong organizational, training, and time-management skills 

• Excellent communication and active listening abilities 

• Understanding of conflict resolution 

• Empathy, positive attitude and self-control 

Nice to Have: 

• Previous experience in customer or technical support 

• IT education or relevant technical background 

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary: 

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities: 

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products 

• Identify, analyze, and troubleshoot technical issues and provide effective solutions 

• Respond to support queries via phone, chat, and email 

• Assist customers with software and hardware configurations, billing, and merchant services–related requests 

• Maintain clear and detailed documentation of all service inquiries. 

About US:

Headquartered in New York City, USA, B2B Soft is an established leader in the development, implementation, and support of retail management systems (RMS) designed for the wireless retail industry. With over 20 years in business, we have built a best-in-class point of sale (POS) solution recognized by major telecom operators and serving customers across North America. 

As a true product organization, we work seamlessly with clients to ensure that the evolution of the platform is always in sync with their business needs, with a solid infrastructure behind it.  

A client’s success is our priority. Innovation is our tool. We care about customers by going above and beyond in intellect and effort. We are honest and curious. And we are agile, applying our knowledge and skills to best serve our clients and partners. Here, you will work with advanced products, be part of an open and transparent culture, learn both IT and business and advance quickly. 

Compensation/Benefits: 

Our culture is a collaborative, hands-on community where all voices are welcome at the table and existing associates’ welcome new employees with open arms. We are in an exciting phase of accelerated growth, and we welcome motivated individuals keen to hit the ground running. We also offer career and proficiency development plans and free English courses with native speakers. 

Our requirements: 

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time) 

• Confident PC user with solid knowledge of Microsoft Windows 

• Technical background or strong interest in exploring software and hardware products 

• Strong organizational, training, and time-management skills 

• Excellent communication and active listening abilities 

• Understanding of conflict resolution 

• Empathy, positive attitude and self-control 

Nice to Have: 

• Previous experience in customer or technical support 

• IT education or relevant technical background 

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary: 

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities: 

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products 

• Identify, analyze, and troubleshoot technical issues and provide effective solutions 

• Respond to support queries via phone, chat, and email 

• Assist customers with software and hardware configurations, billing, and merchant services–related requests 

• Maintain clear and detailed documentation of all service inquiries. 

About US:

Headquartered in New York City, USA, B2B Soft is an established leader in the development, implementation, and support of retail management systems (RMS) designed for the wireless retail industry. With over 20 years in business, we have built a best-in-class point of sale (POS) solution recognized by major telecom operators and serving customers across North America. 

As a true product organization, we work seamlessly with clients to ensure that the evolution of the platform is always in sync with their business needs, with a solid infrastructure behind it.  

A client’s success is our priority. Innovation is our tool. We care about customers by going above and beyond in intellect and effort. We are honest and curious. And we are agile, applying our knowledge and skills to best serve our clients and partners. Here, you will work with advanced products, be part of an open and transparent culture, learn both IT and business and advance quickly. 

Compensation/Benefits: 

Our culture is a collaborative, hands-on community where all voices are welcome at the table and existing associates’ welcome new employees with open arms. We are in an exciting phase of accelerated growth, and we welcome motivated individuals keen to hit the ground running. We also offer career and proficiency development plans and free English courses with native speakers. 

About Us 
ElevateOS is the all-in-one operating system for multifamily communities that combines a custom resident application and property management hub with hotel-style concierge and on-demand services, smart home integrations and management features. Since 2014, we've helped residents love where they live, and property teams run smarter. As of now, we power 600+ buildings nationwide and continue to grow through both technology innovation and strategic acquisitions. We are not just a software company, we are in the business of making people feel at home.

About the role 
As a Customer Care Agent at ElevateOS, you'll be the first point of contact for residents and property staff using our platform — helping them with account questions, service bookings, billing and general how-to support. You'll be the friendly, reassuring voice that turns a question or concern into a great experience.

Responsibilities

• Respond to building residents and members of the property management team via email or chat in a professional and timely manner.
• Assist users with account setup or with signing in to the platform; service bookings; billing questions and general platform navigation.
• Provide clear guidance and advice to users on how to use the ElevateOS service effectively. 
• Identify issues, prioritize and escalate them to the appropriate team (customer success, technical support, product team). 
• Follow up with residents to confirm issues are fully resolved and satisfaction is achieved. 
• Maintain up-to-date knowledge of ElevateOS features, service offerings, and policies. 
• Basic functionality testing of product functionalities.
• Report bugs and possible product improvements. 
• Contribute to and help maintain the internal knowledge base / FAQ content.

Requirements

• 2+ years of experience in software customer service. 
• Excellent written communication skills (English Upper-Intermediate B2). 
• Comfortable multitasking across email and chat channels. 
• Experience with CRM and ticketing systems like Zendesk/HubSpot.
• Experience in writing basic how-to instructions and articles. 
• Basic troubleshooting and functionality testing skills. 
• Analytical approach to navigating, investigating, and understanding how products work. 
• Experience in supporting Web services or/and mobile applications.

Working hours

EU-based - 1 PM - 9 PM EET/EEST (+- 1 hour)

About RiskSeal
RiskSeal is an innovative startup focused on providing cutting-edge risk management solutions in the fintech industry. Trusted by top fintech providers globally, RiskSeal is dedicated to developing highly scalable data collection and data processing tools that drive smarter and faster credit risk decisions. As a growing company, we thrive on creativity, collaboration, and the excitement of tackling new challenges.

Job Description
This is a remote position with a shifted working schedule, starting at 2:00 PM Kyiv time. We are looking for a Middle+ TechOps Engineer to oversee the smooth operation of our data collection and processing pipelines. The ideal candidate will have experience managing large-scale automated data gathering systems, ensuring seamless deployments, and maintaining system efficiency across a complex microservices environment.

Responsibilities
● RiskSeal data collection platform support & maintenance
● Configuration of new environments, clients, data sources
● Troubleshoot data harvesting issues
● Optimize system performance & minimize downtime of data collection algorithms
● Monitoring the state of integrations of data collection
● Take part in production deployments ensuring continuous operation and no customer impact

Requirements
● 2+ years of experience in a technical support or engineering role in a
data-intensive environment.
● Experience working with automation tools, web data collection workflows.
● Experience working with databases such as MySQL, ClickHouse, etc.
● Experience with monitoring and logging tools such as Grafana, LogChef, or similar.
● Strong problem-solving skills and ability to troubleshoot operational bottlenecks.

● Ability to collaborate with cross-functional teams, including developers and DevOps engineers.
 

What We Offer
● A high-impact role in a fast-growing fintech startup.
● The opportunity to optimize and scale an advanced data collection system.
● A flexible remote work environment with a focus on results.
● Competitive salary and benefits package.
● A chance to work with a team of passionate professionals in a rapidly evolving space.

We are looking for a Technical Support Specialist (L1/L2) to join our support team and provide customer-facing technical assistance for hardware, software, and connectivity-related issues.

In this role, you will handle first- and second-level support requests, troubleshoot Windows environments and basic network issues, assist with device (IoT/data logger) configuration, and escalate complex technical cases to higher-level engineering teams when needed.

You will work closely with Team Leaders, QA, Operations, and Engineering to ensure high-quality service delivery, accurate documentation, and continuous process improvement.

This role combines technical troubleshooting with customer communication and requires a structured, solution-oriented mindset.
 

Requirements:

• Experience in L1/L2 technical support or IT service desk roles
• Basic knowledge of Windows Server environments
• Basic MS SQL knowledge (user-level: queries, validation, data checks)
• Fundamental understanding of network technologies and protocols
• Experience configuring or supporting IoT devices or measurement data loggers (or strong willingness to learn)
• Confident in written and spoken English
• Independent, reliable, and detail-oriented working style
• Technical and solution-oriented mindset
• Strong interpersonal and communication skills
   

Responsibilities:

• Provide L1/L2 technical support via email, chat, and calls
• Troubleshoot Windows environment issues and basic network connectivity problems
• Perform basic MS SQL checks and validate measurement or system data
• Support configuration and deployment of IoT devices/data loggers following documented procedures
• Collect logs, reproduce issues, and prepare structured escalations for L3 / Engineering teams
• Maintain accurate ticket documentation in CRM/helpdesk systems
• Follow internal workflows, SLAs, and quality standards
• Contribute to knowledge base creation and continuous process improvements
• Collaborate with Team Leaders, QA, Operations, and Engineering
   

Would be a plus:

• Experience with Zendesk and similar ticketing platforms
• Previous BPO / outsourcing experience
• Technical education or certifications
• Experience supporting SaaS or hardware-enabled products
• Familiarity with structured troubleshooting methodologies
   

Work conditions:

• Remote work;
• The probation period is 2 months;
• 2 non-fixed days off per week.
• 3 types of work shifts: morning 8:00−16:000, Day 16:00—0:00, night shift 0:00−8:00