Remote jobs in Europe

Join One of the Fastest-Growing Online Education Companies in the World

At ELVTR, we're transforming online education by connecting ambitious professionals with industry leaders from companies like Nike, Netflix, Google, Amazon, and more.

Since launching in 2020, we've grown into a global learning community with over 300 expert instructors, delivering more than 200 live online courses across 12 industries. To date, we've helped 22,000+ graduates worldwide gain the skills, confidence, and connections needed to advance their careers.

Now we're looking for an experienced Payment Recovery Specialist to help us build lasting relationships with our learners while maximizing customer satisfaction and long-term revenue. If you're passionate about customer experience, thrive in a fast-paced environment, and enjoy finding solutions that create value for both customers and the business, we'd love to meet you.

This is a full-time, remote role with a working schedule of 9:00 AM to 6:00 PM EST.

Why This Role Is Different

At ELVTR, customer relationships don't end after enrollment—they're just beginning. As our Lead Retention Specialist, you'll play a critical role in protecting the customer experience while driving sustainable business growth.

You'll take ownership of our retention strategy, helping customers find the best possible solutions while reducing refunds, recovering revenue, and improving long-term customer loyalty. Working closely with Sales, Finance, Customer Success, Billing, and Operations, you'll use data, empathy, and strategic thinking to continuously improve our retention processes and outcomes.

You'll Love This Role If You:

• Enjoy solving complex customer challenges with creative solutions
• Thrive in a fast-paced, KPI-driven environment
• Are an exceptional negotiator who can create win-win outcomes
• Love using data to improve processes and business performance
• Enjoy coaching others and sharing best practices
• Are highly organized and take ownership of your work
• Communicate confidently with customers and cross-functional teams
• Believe outstanding customer experiences drive long-term business success

What You'll Do

• Own the customer retention process, managing refund requests while maximizing retained revenue and delivering a positive customer experience
• Negotiate alternatives to refunds, including account credits, payment plans, partial refunds, course transfers, and other retention solutions
• Recover overdue installment payments by proactively engaging customers and resolving billing-related issues
• Partner closely with the Billing team to reduce payment defaults, chargebacks, and outstanding balances
• Analyze the root causes behind refund requests and payment failures, providing actionable insights to Sales, Product, and Operations teams
• Develop and continuously improve retention strategies, workflows, communication scripts, and internal processes
• Track and report key retention metrics, including refund rates, retention rates, recovered revenue, installment recovery, and chargeback prevention
• Handle escalated customer cases, making thoughtful, data-driven decisions that balance customer satisfaction with business objectives
• Coach and support the retention team by sharing best practices, reviewing customer interactions, and maintaining high communication standards
• Collaborate cross-functionally with Sales, Customer Success, Finance, Legal, and Operations to ensure a seamless customer experience
• Identify opportunities to automate retention processes and improve operational efficiency
• Take ownership of retention KPIs while testing and implementing initiatives that improve revenue recovery and reduce financial losses

What We're Looking For

• 3+ years of experience in Sales Retention, Customer Retention, Customer Success, or a related field, preferably in a senior or lead role
• Excellent English communication skills, both written and spoken
• Proven experience supporting customers in the US market
• Strong negotiation and objection-handling skills with a track record of reducing refunds and recovering revenue
• Experience managing refund requests, payment recovery, billing issues, and installment collections
• Ability to navigate difficult customer conversations with empathy while protecting company interests
• A data-driven mindset with the ability to analyze retention metrics and identify opportunities for improvement
• Strong ownership, problem-solving, and decision-making skills
• Excellent organizational skills and attention to detail
• Experience collaborating with Sales, Billing, Finance, Customer Success, and other cross-functional teams
• Previous leadership, mentoring, or process improvement experience is a strong plus

Nice to Have

• Experience in the online education or EdTech industry
• Experience in high-ticket B2C sales environments
• Previous experience leading or mentoring a retention team
• Familiarity with CRM platforms such as HubSpot, Salesforce, or similar systems
• Experience working with subscription or installment payment models
• Knowledge of billing operations, chargebacks, and payment recovery processes
• Experience analyzing customer retention metrics to drive business improvements
• Comfortable working in a fast-paced, performance-driven environment
• Experience collaborating across Sales, Finance, Product, and Customer Success teams
• Familiarity with AI-powered customer support or sales tools, including conversation intelligence platforms

What We Offer

• Competitive Compensation:Competitive salary,Performance-based bonuses,Opportunities for career advancement as ELVTR continues to grow globally
• Learn and Grow:Free access to ELVTR courses,Ongoing professional development opportunities,Career growth within one of the world's fastest-growing online education companies
• Remote-First Culture: Work from wherever you're most productive, Flexible and supportive work environment,Collaborative international team
• Health & Wellbeing:Gym membership reimbursement,Mental health support, Generous paid vacation allowance

Why Join ELVTR?

• Make an Impact:Every course you help create empowers professionals to build new skills, advance their careers, and unlock opportunities they never thought possible.
• Grow Your Career:We're committed to developing our people. As ELVTR continues to expand globally, you'll have opportunities to grow professionally, take on new challenges, and shape the future of online education.
• Join a Winning Team:Work alongside passionate educators, creators, marketers, and innovators who are committed to delivering world-class learning experiences and making education more accessible around the world.

Ready to Help Shape the Future of Online Learning?

If you're looking for more than just another customer retention role—if you want to build meaningful customer relationships, solve complex challenges, and make a measurable impact on both learners and business growth—we'd love to hear from you.

Apply today and become part of ELVTR's next chapter of growth.

ELVTR is proud to be an equal opportunity employer committed to creating a diverse and inclusive workplace for all.

What We Offer

• 100% remote work opportunity and flexitime - choose working hours between 8:00-20:00 Kyiv time.
• Personal Growth Budget in USD (Travel, Health & Psychotherapy, Sports, Education & Training, Software, Work Equipment).
• Competitive compensation in USD with regular salary reviews.
• Paid vacation, holidays, and sick leave.
• Continuous professional growth through mentorship, feedback, and knowledge sharing.
• English Speaking Club with a native speaker.
• Access to AI tools, including coding assistants for engineers and LLM subscriptions for non-technical specialists.
• Projects with clients across Europe and North America across FinTech, Logistics, Hospitality, E-commerce, Legal, Music, and other industries.
• Transparent processes, flat management structure, and a supportive team culture.

About the Role

• We are hiring a Senior Full-Stack Engineer to become one of the strongest technical contributors on the team.
• The single most important thing we’re looking for is experience scaling a SaaS product. We want someone who has already seen what happens as a live platform grows: increasing complexity, technical debt, scaling bottlenecks, evolving data models, unreliable integrations, and engineering decisions that worked at one stage but became expensive at the next.

• This is a hands-on senior engineering role with strong technical leadership expectations. You will design and write production code, own substantial systems end to end, influence architectural decisions, challenge technical direction when needed, and raise the engineering level of the people around you.

   

Project

• FinTech SaaS platform built for the restaurant and hospitality industry. Our products handle tip pooling and payouts, payroll, reporting and compliance, labor and operational data, and integrations with the systems hospitality businesses already use. The platform is live, serves thousands of customers and moves millions of dollars.

   

Required Hard Skills

• Several years operating at Senior Engineer level on a SaaS product that grew significantly while you were there. You have seen a system become meaningfully bigger and understand the problems that tend to arrive next.
• Strong Python and Django / Django REST Framework experience, or deep experience in a closely comparable backend stack.
• Strong React and TypeScript experience, with the ability to work effectively across backend and frontend when required.
• Strong PostgreSQL and data modeling skills. You should be comfortable designing schemas that can evolve as the business grows into new products and safely changing them once they contain production data.
• Production experience with asynchronous and distributed workloads using Celery or comparable technologies.
• Strong understanding of API design and third-party integrations, including failure handling, retries, idempotency, data consistency, reconciliation, and situations where the system on the other side is unreliable or outside your control.
• Strong understanding of software architecture and the ability to make pragmatic architectural decisions inside a large existing codebase rather than only designing systems from scratch.
• Experience identifying and addressing performance, scalability, reliability, and maintainability problems before they become critical.
• Strong testing practices and experience safely evolving systems that must remain operational while they are being changed.
• Production experience with Docker, CI/CD, monitoring, error tracking, and observability. 
• Strong Linux knowledge. 
• Sound judgment about technical debt: knowing the difference between an acceptable shortcut and one that will create significant problems later, and being able to improve a system while it remains in production.
• Everyday experience with using AI agents for work (Claude Code or Codex). Familiar with configuring AI toolset, understanding pros and cons of modern AI.

Current Stack

• Django / DRF, PostgreSQL, Redis, Celery, Docker, Traefik, Datadog, Sentry, Mailgun, GitHub Workflows.
• Next.js, MUI, TanStack Query, React Hook Form, Zod, Vitest.

Nice to Have

• FinTech or financial systems experience, particularly payments, payouts, ledgers, reconciliation, payroll, banking, audit trails, or other systems where financial correctness matters.
• Experience with restaurant or hospitality technology, including POS, scheduling, workforce management, payroll, or similar systems.
• Experience with high-volume or business-critical third-party integrations.
• Experience improving a system with meaningful legacy code or technical debt while the product remained actively developed.
• Experience with multi-tenant SaaS architectures.
• Experience improving engineering practices across a team rather than only within your own work.
• Experience as a Senior Engineer in a company of roughly 20–200 people, where your role included helping decide what technical work actually mattered.

Required Soft Skills

• Ability to take technical ownership beyond your own tickets and think about the health of the product and engineering system as a whole.
• Strong engineering judgment and the confidence to challenge technical decisions constructively, including decisions made by Staff Engineers and engineering leadership.
• Comfort with ambiguity. Problems will not always arrive fully specified, and part of your job is asking the questions that make them clear before code gets written.
• Ability to explain complex technical trade-offs clearly to engineers, Product, and non-technical stakeholders.
• A strong teaching mindset. You explain your reasoning, document important decisions, review code seriously, and make the engineers around you better rather than becoming the only person who understands a difficult system.
• Comfortable taking leadership during difficult technical situations without waiting for someone else to define every step of the solution.
• Strong written communication and self-direction. The team is distributed across Canada and Europe with limited live overlap, so you need to communicate clearly asynchronously and drive your own work.
• Fluent English, written and spoken.

Key Responsibilities

1. Own substantial systems end to end

• Take meaningful problems that have been identified but not fully solved and work with Staff Engineers and Product to determine the right technical approach.
• Own complex initiatives from problem definition through design, implementation, migration, testing, rollout, and production monitoring.
• Design not only for the expected path, but also for what happens when something goes wrong in production.

• Remain responsible for the systems you build once they are carrying real customer data and real money.

   

2. Help strengthen the architecture of a growing product

• Work closely with Staff Engineers and the VP of Engineering on architectural decisions and technical direction.
• Understand the existing architecture and identify where today’s decisions may create tomorrow’s problems.
• Identify areas where the platform may struggle as product complexity, integrations, customers, data volume, and transaction volume increase.
• Challenge architectural decisions constructively when you see a better approach.

• Help evolve the architecture incrementally through small, safe improvements rather than unnecessary rewrites or over-engineering.

   

3. Protect correctness, reliability, and engineering quality

• Treat financial correctness as a first-class engineering concern.
• Design for reconciliation and auditability: how we prove a number is correct, understand how it was produced, and detect discrepancies before customers do.
• Use Datadog, Sentry, logs, production data, and other signals to identify recurring problems and their root causes.
• Improve observability, error handling, testing, deployment safety, performance, and operational reliability.

• Make sure recurring production problems are solved systematically rather than repeatedly patched.

   

4. Own technically difficult areas of the product

• Lead work involving complex third-party integrations, asynchronous workflows, data synchronization, reconciliation, migrations, and failure recovery.
• Design systems that behave predictably when external APIs fail, requests are duplicated, jobs execute late, or data arrives in an unexpected state.
• Work closely with Product to make technical feasibility and engineering constraints visible before implementation begins.

• Help break large technical initiatives into safe, incremental pieces that can be built, migrated, and released without unnecessarily putting the existing platform at risk.

   

5. Make the case for important technical work

• Identify technical debt, platform investment, reliability work, and architectural improvements that may not naturally appear on the product roadmap.
• Distinguish between debt that can safely remain and debt that is materially affecting reliability, engineering speed, or future product development.
• Make the business and technical case for that work using evidence rather than engineering preference alone.

• Help sequence improvements so they support product development rather than competing with it unnecessarily.

   

6. Raise the level of the engineering team

• Be a strong technical reference point for other engineers.
• Review architecture, designs, and pull requests with a focus on correctness, reasoning, and long-term maintainability.
• Explain why you would make a decision differently rather than simply leaving a verdict.
• Mentor engineers through reviews, pairing, technical discussions, and example.
• Document important knowledge and decisions so understanding stays with the team rather than with one individual.

• Take leadership when a difficult technical problem crosses multiple areas or engineers.

   

7. Remain hands-on

• Design and write production code across the backend and frontend.
• Take direct ownership of technically difficult or risky work when appropriate.
• Debug difficult production issues and establish their root causes.
• Read and understand the existing codebase before changing it.

• Build enough direct knowledge of the platform to ensure your technical decisions are grounded in how the system actually works.

   

Who this position is not for

• This is not a role for someone whose definition of seniority is simply delivering more complicated tickets. 
• If you prefer receiving clearly defined tickets and technical solutions and then implementing them, this role will probably be frustrating.
• It is not a management role. You won’t have direct reports or headcount responsibility. Leadership here comes through technical ownership, judgment, mentoring, reviews, and influence.
• It is also not a Staff Engineer role. Our Staff Engineers and VP of Engineering set the overall technical direction and architecture. You will help shape that direction, challenge it when needed, and fully own the design and implementation of substantial systems within it.
• It is not a greenfield role. You will be joining a live platform with thousands of customers and a roadmap that does not pause while technical improvements are made. Much of the work involves understanding existing systems, migrating them safely, and improving them incrementally rather than replacing them.
• If you naturally ask what happens when the system gets significantly larger, how it fails, how we know the data is correct, and what today’s shortcut will cost us a year from now, you’ll recognize the work.

Things You Should Know Before Applying

• The engineering challenge is no longer simply building features quickly. It is continuing to ship while improving reliability, scalability, architecture, and the technical foundation required for significant year-over-year growth
• There is technical debt. Part of your job is determining which debt actually matters, making its impact visible, and helping address it without stopping product development.
• Requirements will sometimes be incomplete. We expect you to help shape the solution rather than wait for perfect specifications.

• You will be expected to disagree when necessary, propose better approaches, and explain the reasoning behind them.

   

ClubReady is a fast growing analytics software company specializing in the health and fitness industry. We are integrated with the largest POS and Scheduling platforms in our industry and our client list has some of the largest brands in the boutique fitness space.

Requirements:

+4 Year of Proven Commercial Experience or links to UpWork/uTest profiles required

Proven experience as a Quality Assurance Tester or similar role

Experience in project management and QA methodology

Familiarity with Agile frameworks and regression testing is a plus

Ability to document and troubleshoot errors

Working knowledge of test management software (e.g. Jira, AZDO) and SQL

Excellent communication skills

Attention to detail

Analytical mind and problem-solving aptitude

Strong organizational skills

Job Type: Full-time/Remote

Equipment: not provided

Working Hours: 1pm-9pm or 11pm-7pm by CET.

Please do not send your application without required commercial experience

Please let me know if you are interested in our offer.

JetArt Games is a modern product company in the field of GameDev, creating innovative gaming solutions.
We develop high-performance gaming systems with flexible architecture and implement a full development cycle - from idea and R&D to architectural design, client logic, analytics and launch of the finished product.
Combining technological expertise, creative approach and modern engineering practices, we create a gaming experience focused on quality, stability and long-term development of the product.

With ambitious plans for growth and expansion into new international markets, we are actively scaling our operations.

We are looking for a Senior Slot Game Producer with a proven track record in the iGaming industry to lead the creation of high-quality, innovative slot experiences. If you have deep market knowledge, a strong creative vision, and are ready to own the direction of our slot portfolio - we want to hear from you.

Key Responsibilities:

• Own and drive the creation of new slot game concepts - from the first idea to post-launch performance analysis;
• Invent original mechanics and game features that stand out in a competitive market;
• Research and select trending features, bonus modes, and player engagement patterns;
• Define and maintain the creative and technical vision for each slot, in collaboration with game designers, math developers, artists, and audio teams;
• Regularly pitch and present concepts and progress updates to internal stakeholders and leadership;
• Playtest and review games in development, ensuring they meet or exceed product standards and player expectations;
• Be the go-to person for the team on all gameplay-related questions and decisions;
• Participate in certification documentation review and support test labs when needed;
• Help shape the long-term strategy and direction of our slot game portfolio.

Desired skills and requirements:

• 5+ years of experience as a Slot Game Producer, Product Owner, or Game Designer in a leading real-money slots company;
• A portfolio of successful live slot games with measurable market impact (high revenue, retention, or visibility);
• Deep knowledge of slot game mechanics, math models, art styles, UX, sound, and animation workflows;
• Strong understanding of current slot trends across different regions and platforms (mobile, web, land-based);
• Confident in market analysis and competitor benchmarking to generate relevant and creative product ideas;
• Excellent project management and presentation skills - able to clearly communicate game vision and rationale to both creative and technical teams;
• Fluent English - both written and spoken.
   

What we offer:

• Lack of bureaucracy in decision-making processes and the ability to directly influence the product/project.
• Competitive salary aligned with the IT/iGaming market and a comprehensive social package (medical insurance, gym membership compensation, lunch delivery reimbursement, etc.).
• Comfortable office in Kyiv (walking distance from Vasylkivska metro station);
• Paid vacation — you will have 18 working days of paid vacation and 5 extra days off - wedding, birth of a child, unforeseen events, etc.;
• Referral bonus — we truly value it when team members refer friends, and we offer a bonus for recommending trustworthy candidates.

HBDCard is a crypto / fintech product focused on making crypto payments simple and practical for everyday use.
 

We are looking for a hands-on AI Social Media & Growth Manager who can build and manage our social media presence, create high-quality content using modern AI tools, and help grow the HBDCard brand.
 

This is not a role for someone who only schedules posts or follows a basic monthly content plan.
 

We need someone who understands social media culture, knows how to use AI tools at a high level, can move fast, test ideas, follow trends, and turn them into engaging content.
 

Responsibilities:
 

• Manage HBDCard social media channels: X / Twitter, Instagram, TikTok, LinkedIn, Telegram
   
• Build and execute the social media content strategy
   
• Create short-form videos, graphics, carousels, memes, posts, threads, and other content
   
• Use AI extensively in the content production process
   
• Follow crypto, fintech, payments, AI, and social media trends
   
• Quickly turn relevant trends and market events into HBDCard content
   
• Write strong English copy, hooks, captions, and CTAs
   
• Test different content formats, hooks, visuals, and creative approaches
   
• Analyze content performance and continuously improve based on data
   
• Grow engagement, followers, website traffic, sign-ups, and customer acquisition
   
• Engage with relevant crypto, fintech, and Web3 communities
• Identify potential collaborations, influencers, creators, communities, and distribution opportunities
   

AI tools:
 

You should be comfortable working with modern AI tools such as ChatGPT, Claude, Midjourney or other AI image generators, Kling, Google Veo, Seedance, Runway, ElevenLabs, HeyGen, CapCut, and similar tools.
 

We do not expect you to use every tool. What matters is that you understand how to combine AI tools into an efficient workflow and consistently produce high-quality content.
 

Requirements:
 

• 2+ years of experience in social media, content, growth, or a related role
   
• Strong practical experience with AI content-generation tools
• Strong understanding of Instagram, TikTok, X / Twitter, LinkedIn, and short-form video
   
• Good visual taste and understanding of modern social media content
   
• Ability to create content independently without requiring a designer for every post
   
• Strong written English
   
• Ability to write strong hooks and natural copy that does not feel generic or obviously AI-generated
   
• Understanding of social media analytics and content performance
   
• Ability to work independently and take ownership of the social media direction
   
• Fast execution and willingness to experiment
• Ability to identify trends and quickly turn them into relevant content
   

Big advantage if you have experience with:
 

• Crypto / Web3
   
• Fintech
   
• Crypto cards or payment products
   
• Growing X / Twitter accounts in the crypto space
   
• Telegram communities
   
• Organic social media growth
   
• Influencer or creator collaborations
   
• Short-form video production
   
• Video editing or motion design
   
• Basic paid social / Meta Ads / TikTok Ads
   
• Community management
   

We are not looking for someone whose main workflow is simply creating a fixed number of posts per month and scheduling them.
 

We want someone who actively looks for opportunities, understands trends, generates ideas, produces content, tests it, analyzes results, and improves quickly.
 

Working format:
 

• Full-time
• Long-term cooperation
• Direct communication with the HBDCard team
   

How to apply:
 

Please send:
 

1. A short introduction about yourself
2. Links to social media accounts or brands you have managed
3. Examples of content you personally created
4. Examples of AI-generated content you created
5. The AI tools you use regularly
6. Your experience with crypto, fintech, or Web3, if any
7. Your expected monthly salary
    

Please also answer:
 

If you joined HBDCard tomorrow, what would you do during your first 30 days to grow our social media presence?

About Digis:

Digis is a European IT company with 200+ specialists delivering complex SaaS products, enterprise solutions, and AI-powered platforms worldwide. We ensure transparency, stability, and professional growth opportunities for all our team members.

About the Project:

A technology company that provides cloud-based infrastructure and platform services, typically focused on helping businesses build, run, and scale applications in the cloud.

Responsibilities

• Supporting Customers with product-specific issues over the zoom/email/ticketing system.
• Preparation, planning, and consulting with the Customers in regard to the deployment of the product.
• Installation of the product in cooperation with the Customers.
• Customer training in regard to the proper deployment/configuration and usage of the product.
• Consulting with the Customers in terms of potential issues in the Customer environment that could impact the proper functionality of the product.

• Preventive maintenance of the product to ensure optimal functionality and efficiency.

   

Requirements:

• 5+ years of experience working with Windows
• 3+ years of experience in network infrastructures
• 3+ years of experience with Linux
• Experience with VMware or similar tools

• English: Upper-Intermediate or higher

   

What Makes This Role Special:

• Working on a mature, production-grade SaaS Microsoft Licensing platform
• Opportunity to work with cloud-native architectures and scalable systems
• Clear impact: features are used by customers globally
• Involvement in long-term product evolution, not short-lived MVPs

• Friendly team of experts who are a pleasure to work with

   

What We Offer:

• 20 paid vacation days per year
• 5 paid sick leaves per year (no medical documents required)
• Personalized development plan with training compensation
• English courses compensation
• Work equipment if needed (PC / laptop/monitor)
• Flat and transparent internal communication
• Opportunity to switch between projects and technologies within Digis
• Full accounting and legal support.

Наш клієнт, Growe, провідна консалтингова компанія та група сервісів у сфері iGaming і розваг. Вони створюють стратегії, що працюють, та рішення, які масштабуються. 

Ідеально для тих, хто прагне:

• Керувати та розвивати функцію підтримки клієнтів у швидкозростаючому iGaming середовищі;
• Масштабувати високопродуктивну команду підтримки VIP-клієнтів відповідно до бізнес/операційних цілей компанії;
• Визначати та контролювати ключові показники ефективності, включаючи CSAT, FRT, SLA, якість, AHT, FCR та продуктивність;
• Підтримувати високий стандарт якості комунікації та обслуговування у всіх сферах взаємодії з клієнтами;
• Встановлювати чіткі процеси та стандарти ескалації для забезпечення ефективних операцій підтримки;
• Аналізувати операційні дані та клієнтські та перетворювати аналітику на практичні покращення;
• Тісно співпрацювати з командами контролю якості та навчання для постійного покращення продуктивності агентів, знань та стандартів комунікації;
• Виявляти можливості для автоматизації, самообслуговування та оптимізації процесів для підвищення ефективності та досвіду гравців;
• Виступати голосом клієнта, виявляючи повторювані проблемні точки та співпрацюючи з командами продукту та операцій для їх вирішення;
• Тісно співпрацювати з командами CRM та Account/VIP менеджерами.

Досвід, який стане твоєю перевагою:

• 5+ років досвіду роботи в сфері підтримки клієнтів або на аналогічних посадах, пов'язаних з клієнтським сервісом;
• 1+ рік досвіду роботи на посаді керівника команди, або на аналогічній керівній посаді;
• Сильний аналітичний склад розуму та здатність використовувати операційні дані та дані про клієнтів для впровадження покращень;
• Досвід роботи з показниками ефективності підтримки клієнтів, такими як CSAT, FRT, SLA, якість, AHT, FCR та продуктивність;
• Досвід роботи з командами продукту, операцій, CRM або Account/VIP буде перевагою;
• Досвід роботи в iGaming з розумінням шляху гравця та потреб клієнтів, специфічних для галузі (буде перевагою);
• Володіння розмовною англійською мовою на рівні Upper-Intermediate для щоденного спілкування в міжнародній команді.

Ми цінуємо:

• Сильні комунікативні навички: чітко та ефективно спілкуватися з членами команди, надавати конструктивний зворотний зв'язок, підтримувати високі стандарти комунікації в команді та будувати міцні стосунки з міжфункціональними зацікавленими сторонами;
• Лідерський та управлінський майндсет: мотивувати та підтримувати команду, створювати позитивну робочу атмосферу, розвивати членів команди та впевнено керувати ефективністю та складними ситуаціями;
• Клієнтоорієнтованість: розуміти потреби клієнтів, залишатися зосередженим на забезпеченні високоякісного досвіду гравців та проактивно виявляти можливості для покращення шляху клієнта;
• Аналітичний склад розуму та навички вирішення проблем: визначення першопричин операційних проблем та проблем, пов'язаних з клієнтами, прийняття рішень на основі даних та перетворення отриманих знань на практичні покращення для команди та служби підтримки.

Наші клієнти пропонують конкурентні переваги для підтримки вашого професійного та особистого зростання, зокрема:

• Орієнтація на здоров’я та добробут;
• Глобальне медичне страхування;
• Можливості для зростання;
• Програми бенефітів (компенсація спорту / стоматології / психолога тощо);
• Бонуси за досягнення результатів;
• Динамічне робоче середовище.

English version:

Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. 

Perfect for those who aim to:

• Lead and develop the Customer Support function within a fast-growing iGaming environment;
• Scale a high-performing VIP Customer Support team aligned with the company’s growth and operational goals;
• Define and drive key performance metrics, including CSAT, FRT, SLA, Quality, AHT, FCR and productivity;
• Maintain a consistently high standard of communication and service quality across all customer interactions;
• Establish clear processes, workflows and escalation standards to ensure efficient and scalable Support operations;
• Analyze operational and customer data and turn insights into actionable improvements;
• Work closely with QA and Training teams to continuously improve agent performance, knowledge and communication standards;
• Identify opportunities for automation, self-service and process optimisation to improve efficiency and player experience;
• Act as the voice of the customer by identifying recurring pain points and working with Product and Operations teams to address them;
• Collaborate closely with CRM and Account Management/VIP teams.

Experience you’ll need to bring:

• 5+ years of experience in Customer Support or similar customer-facing roles;
• 1+ year of experience in a Team Lead, Team Manager, or similar leadership position;
• Strong analytical mindset and ability to use operational and customer data to drive improvements;
• Experience working with customer support performance metrics such as CSAT, FRT, SLA, Quality, AHT, FCR and productivity;
• Experience working with Product, Operations, CRM or Account Management/VIP teams will be a plus;
• Experience in iGaming, with understanding of the player journey and industry-specific customer needs will be a plus;
• Upper-Intermediate English level (written and spoken) for daily communication within an international team.

It's a perfect match if you have those personal features:

• Strong communication skills: communicate clearly and effectively with team members, provide constructive feedback, maintain high communication standards within the team and build strong relationships with cross-functional stakeholders;
• Leadership and people-management mindset: motivate and support the team, create a positive working environment, develop team members and confidently manage performance and challenging situations;
• Customer-oriented mindset: genuinely understand customer needs, stay focused on delivering a high-quality player experience and proactively identify opportunities to improve the customer journey;
• Analytical and problem-solving mindset: identify the root causes of operational and customer-related issues, make data-driven decisions and turn insights into practical improvements for the team and Support function.

Our clients offer competitive benefits to support your professional and personal growth, including: 

• Health & Wellness Focus;
• Global Medical Coverage;
• Growth Opportunities;
• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);
• Performance-Driven Rewards;
• Dynamic Work Environment.

We are looking for a Chief Business Development Officer to drive business growth, acquire new clients, and expand our presence in the Web3 ecosystem. You will lead commercial strategy, build strategic relationships and work closely with Product, Marketing, and Engineering teams to accelerate adoption and revenue. This is a long-term opportunity, specifically open to candidates living abroad.

Requirements

• 3+ years of experience in Business Development, Sales, or Commercial Strategy.
• Previous management experience with responsibility for leading business development or sales teams.
• Experience within crypto or blockchain industries.
• Proven experience in B2B sales and client acquisition.
• Excellent negotiation and communication skills.
• Fluent English.

Responsibilities

• Lead, mentor, and grow the Business Development team, setting goals, tracking performance and fostering a high performing culture.
• Develop and execute business development and growth strategies.
• Acquire new clients and manage key customer relationships.
• Lead the full sales cycle, from prospecting to closing.
• Build strategic partnerships and identify new business opportunities.
• Collaborate with cross-functional teams to support product growth.
• Analyze market trends and competitor activity.
• Own revenue targets and business development KPIs.
• Represent the company at industry events and conferences.

Perks & Benefits:

• Competitive salary and benefits package
• Opportunity to work in a dynamic, innovative, and growing industry
• Remote work flexibility
• A collaborative and inclusive work environment
• Professional growth opportunities in a rapidly evolving sector
• Paid vacation and sick leaves

Our client is the leader in the Early Childhood Education (ECE) sector, providing the most widely used developmental assessment and curriculum system in the US. They are looking for a talented, innovative, and experienced Senior Frontend Software Engineer with PWA experience to build reliable, high-performing applications that deliver seamless app-like experiences across desktop and mobile devices.

This role requires deep front-end engineering expertise, strong architectural judgment, and practical experience building resilient applications. The ideal candidate brings strong problem-solving skills, modern web platform knowledge, and the ability to help guide teams through PWA-specific design and implementation challenges.

What You'll Do

•   Build and maintain modern Progressive Web Apps using component-based front-end frameworks and responsive design patterns.

•   Collaborate closely with product, design, and backend teams to build scalable, secure, API-driven user experiences.

•   Optimize performance, accessibility, and mobile usability across browsers and devices.

•   Help establish engineering standards, architectural patterns, and implementation guidance for PWA development.

What We're Looking For

•   Strong software engineering and problem-solving skills.

•   Solid JavaScript/TypeScript, HTML, and CSS experience.

•   Strong understanding of Progressive Web App architecture including service workers, manifests, offline support, installability, and browser capabilities.

•   Practical front-end experience with Svelte/SvelteKit or comparable modern frameworks.

•   Experience designing resilient offline-capable user experiences including caching, synchronization, and degraded-network behavior.

•   Comfortable working with and diving into backend APIs and translating contracts into maintainable client-side models.

•   Strong full-stack debugging skills across browser tooling, networking, storage, services, data and build systems.

•   Experience handling cross-browser and cross-device PWA challenges, including iOS and Android platform differences.

•   Experience with mobile application development is preferred.

•   Experience with Python is preferred.

We’re looking for a part-time Content Marketing Specialist to help grow our SaaS products through content marketing and SEO.

Responsibilities:

• Find relevant websites and content placement opportunities using marketplaces such as Collaborator.pro and similar platforms
• Identify relevant topics and websites for guest posts
• Prepare guest post content (AI tools can be used)
• Publish and manage guest posts with backlinks

• Help improve our off-page SEO and content marketing presence

   

Requirements:

• Experience in content marketing and SEO
• Experience with guest posting and content placement platforms
• Understanding of backlink quality and website relevance
• Good content writing and editing skills
• Ability to work independently

No cold outreach is required. The main focus is finding relevant websites, preparing high-quality content, and publishing guest posts.

Please share your previous experience and examples of content marketing or guest posting work.

Our client is a fast-growing, fast-paced software development organization with a mission to build new ways of interacting with information. They leverage intellectual property and their cloud infrastructure expertise to address complex, real-time data and analytics needs in the enterprise. Their teams are comprised of successful people who enjoy solving problems, engaging in substantive technical discussions, and have a strong passion for their work. They have high expectations in terms of skill, motivation, self-organization, and productivity. They value people who excel at working in collaborative, virtual, and collocated groups, and who thrive in fast-paced Agile development environments.
 
About the Role:
We are seeking a Senior DevOps Engineer for our client. In this role, you will take ownership of building a new AWS tenant from scratch, including the full environment setup and ongoing management. You will play a key role in managing EKS clusters for Kubernetes workloads and implementing robust CI/CD pipelines using tools like GitHub Actions. This is a long-term engagement.
 
Responsibilities:
 

• Design, build, and maintain AWS infrastructure starting from the ground up.
• Manage EKS clusters and ensure high availability, scalability, and security of Kubernetes environments.
• Develop and maintain Infrastructure as Code (IaC) using Terraform/Terragrunt.
• Implement and manage CI/CD pipelines (e.g., GitHub Actions) to support seamless deployments.
• Monitor system performance, troubleshoot issues, and optimize cloud resources.
• Ensure best practices in cloud security, cost optimization, and reliability.
• Collaborate closely with development teams to align infrastructure with application needs.
• Provide technical leadership, guidance, and mentorship to junior team members when needed.

Requirements:
 

• 7+ years of professional experience in DevOps, Cloud Infrastructure, or related roles.
• Proven experience with AWS services and building secure, scalable cloud environments from scratch.
• Experience with setting up and administering ElasticSearch nodes on EC2 instances.
• Practical experience with Terraform (and ideally Terragrunt) for Infrastructure as Code (IaC).
• Hands-on experience building and maintaining Docker containers.
• Experience with AWS ECS and ECR for container orchestration and registry.
• Strong experience with Kubernetes and AWS EKS cluster management (desired especially if collaborating with internal platform teams).
• Familiarity with AWS core services such as ALB, networking, IAM, S3, EC2, Fargate, and other commonly used services.
• Solid knowledge of CI/CD pipelines and tools, preferably GitHub Actions.
• Good understanding of networking, cloud security, and monitoring best practices.
• Excellent problem-solving and troubleshooting skills.
• Comfortable working independently and proactively in a dynamic environment.
• Strong communication skills and ability to collaborate with distributed teams.
• Flexibility to work with US West Coast hours occasionally.
   

We Offer:
 

• Competitive market salary.
• Fully remote work.
• Convenient and somewhat flexible working hours.
• 28 days of paid time off per calendar year.
• The chance to work on meaningful, socially valuable products alongside a highly professional, US-based international team.
• Interesting technical challenges with opportunities to grow and learn.

Key details:
Start date: 1 October 2026
Duration: initially until 31 December 2026
Option to extend: until 31 December 2027
Workload: approx. 400 hours in 2026, with an option to extend to approx. 1,680 hours in 2027
Location: predominantly remote (approx. 80%), with occasional assignments in Hanover or at the client’s premises.

Project background: As part of an AI and machine learning initiative, we are driving forward the further development and support of data-driven solutions for various specialist areas within the social security sector. We are seeking support in the development, optimisation and operation of modern data and AI platforms.

Responsibilities:

• Carrying out data collection, data cleaning and data transformation
• Creating and maintaining dashboards for data visualisation
• Setting up and maintaining data pipelines
• Identifying and testing new areas of application for AI-based solutions

Requirements:

• At least 2 years’ experience with SQL, data transformations, data pipelines and data storage (DB/DWH)
• At least 2 years’ practical experience in software development using Python
• At least 2 years’ experience in developing ETL pipelines
• At least 2 years’ experience in data-driven projects (please specify the project objective of each reference project, your role and the tasks you carried out)
• At least 2 years’ experience in agile development teams
• German language skills at C1 level or higher !!!

Desirable:

• Two years’ professional experience in CI/CD development
• Two years’ professional experience with Jenkins and ArgoCD
• Two years’ professional experience with Argo Workflows
• Two years’ professional experience with Kubeflow or OpenShift AI in a machine learning environment
• Two years’ professional experience with machine learning and the practical application of ML models
• Two years’ professional experience with unit and integration testing
• Two years’ experience in the field of statutory social insurance
• Two years’ project work in a SAFe environment

We’re looking for a hands-on Product Growth Manager to help us turn early traction into a scalable product.

Our SaaS automates lead generation and proposal management for Upwork agencies and small teams. We already have paying customers and proven results, but our key challenge is reducing the time it takes a new customer to see meaningful results or find better PMF

Your mission:

• Improve onboarding and activation
• Reduce Time-to-Value from 30–60 days to 7–14 days
• Analyze customer behavior, funnels, and campaign results
• Improve AI prompts, targeting, and default settings
• Talk to customers and identify product bottlenecks
• Run experiments and measure their impact
• Turn successful customer workflows into product features and automation

We’re looking for someone data-driven, proactive, and highly hands-on who enjoys figuring out why something doesn’t work and how to fix it.

Experience with SaaS, growth, AI products, Upwork, lead generation, or marketplaces is a strong plus.

Our client is a fast-growing, fast-paced software development organization with a mission to build new ways of interacting with information. They leverage intellectual property and their cloud infrastructure expertise to successfully accomplish this task. Together, they build and support products that address complex, real-time data and analytics needs in the enterprise. Their teams are comprised of successful people who enjoy solving problems, engaging in substantive technical discussions and have passion for their work. Our client has very high expectations in terms of skill, motivation, self-organization, and productivity. They are looking for people who excel working in groups, virtual and collocated, as well as those who are comfortable with fast-paced agile development. 

Our client is looking for a talented Web UI Engineer to join their US-based team. This person will be responsible for building a custom solution from scratch, as part of a small team.

More specifically, as a Web UI Engineer, you will: 

• Transform Figma designs into production-ready web UI components;
• Develop responsive, accessible frontend applications using React and TypeScript; 
• Collaborate with backend developers to plan and integrate APIs;
• Implement component libraries for consistent design system implementation;
• Ensure code quality through testing and code reviews.
   

Qualifications: 

• Strong proficiency in React and TypeScript;
• Experience translating Figma/design mockups into functional UI components;
• Knowledge of modern frontend development practices and tooling;
• Ability to work effectively with component libraries (e.g., Material-UI, Chakra UI, Ant Design);
• Experience integrating frontend with backend APIs;
• Collaborative approach to working with backend developers.
   

Preferred Qualifications:

• OAuth integration experience;
• Knowledge of Docker containerization for UI applications;
• Experience with CI/CD pipelines;
• State management with Redux, MobX, or similar libraries;
• Unit and integration testing experience.

We’re looking for a part-time Backlink Builder to help grow our SaaS website's SEO presence.

Responsibilities:

• Find relevant websites and guest post opportunities using marketplaces such as Collaborator.pro and similar platforms
• Analyze website relevance and quality
• Prepare guest post content (with AI assistance if needed)

• Publish and manage guest posts with backlinks

   

Requirements:

• Experience in SEO and link building
• Experience with guest post marketplaces
• Good understanding of relevant/quality backlinks

• Basic content writing skills

   

No outreach is required — the main focus is finding suitable websites on backlink marketplace, preparing content, and publishing guest posts.

Please share your experience and examples of previous link-building work.