Jobs Customer Support

We are looking for a Junior Customer Support Manager to join our team. We are open to candidates without prior experience, but experience in support (especially with document verification) will be a plus.

This is a fully remote position with a shift-based schedule.

Responsibilities:

• Handle customer inquiries via LiveChat and HelpDesk
• Process withdrawal requests: check player activity, ensure compliance with platform rules
• Perform KYC/verification: review documents and request additional information if needed
• Escalate complex or technical issues to relevant teams
• Maintain high response quality and speed

Requirements:

• English level: B2 or higher (written and spoken)
• Confident PC user, ability to quickly learn new tools and systems
• Willingness to work in shifts, including night shifts

Will be a plus:

• Previous experience in customer support (6+ months)
• Experience with document verification (KYC)
• Familiarity with tools like Jira, Confluence, Customer.io

Overview

Koyfin is a fast growing fintech company building a powerful, intuitive analytics platform used by financial advisors and individual investors to research ideas, manage portfolios, and grow their businesses. We believe every investor deserves world-class research tools without the complexity or price tag of legacy platforms.

Our impact so far:
🚀 One of the fastest-growing platforms for financial advisors, driven by product-led growth
🥇 Recognized by users as a top-rated investment solution on G2
🏆 Rated as the top research platform for user satisfaction in the Kitces survey, the largest survey in the advisor industry
 

About the Role

Koyfin has achieved strong product market fit and profitable growth. The next phase is about deepening our relationships with financial advisors and wealth management professionals — and delivering a support experience that matches the quality of our product.

As a Client Operation Specialist, you will be the first point of contact for our users, helping them get the most out of the Koyfin platform. This role sits at the intersection of support, customer success, and product feedback - you will resolve issues, guide clients through complex workflows, drive product adoption, and surface insights that directly shape how we improve.

This is a role for someone who is empathetic, proactive, and takes genuine ownership of the user experience - not just closing tickets, but making sure customers succeed.
 

What You’ll Be Doing:

Customer Support

• Provide empathetic, timely support across email, help center, video, and calls  resolving issues with care and professionalism
• Report bugs, and partner with Product and Engineering to drive resolutions, Troubleshoot issues
• Share customer insights and recurring feedback with the team to continuously improve the user experience
• Identify patterns in support requests and proactively suggest process or product improvements
• Propose and implement AI tools to automate and scale customer support, Update AI Chatbot
• Take on ad hoc tasks related to customer success, client relationships, and broader company growth as needed

Customer Success

• Help with the onboarding experience for new users and advisor clients, ensuring they reach value quickly and confidently
• Proactively check in with key accounts to understand how they're using the platform and where they may be stuck
• Drive product adoption by educating users on features and workflows relevant to their specific use case
• Gather and document customer feedback, use cases, and success stories to inform product direction

Sales Operations

• Manage subscriptions, upgrades, renewals, and account transfers in collaboration with Sales
• Prepare and send invoices, follow up on payments, and handle contracts for enterprise accounts
• Schedule and lead product demos and training sessions for clients

What We’re Looking For

You are a support professional who takes ownership, communicates clearly, and genuinely cares about the user experience.

• 3+ years of customer support or customer success experience at a SaaS or tech product company
• Hands-on experience with CS tools
• Proven ability to collaborate across teams - QA, Sales, and Engineering
• Fluent English communication, written and verbal
• Strong product mindset - you understand what you're supporting and can explain it clearly
• Exceptional prioritization and organizational skills with a strong eye for detail
• Proactive about identifying issues and opportunities before they escalate
• Honest, direct, and collaborative 
• Fast learner who picks up new tools, workflows, and domain knowledge quickly
• Alignment with our values: Customer First, Humility and Respect, Teamwork, Continuous Improvement, and GSD
   

Nice to Have

• Familiarity with financial data platforms or fintech products (Koyfin, Bloomberg, Refinitiv, FactSet, or similar)
• Experience leveraging AI tools to automate and scale customer support workflows
   

Working Hours

• Available to work 9 AM – 6 PM EST to support customers and collaborate with global teams

You are our ideal candidate if you:

• Have English proficiency at B2 level or higher;
• Speak Czech fluently or at a native level;
• Have strong communication skills and are willing to learn, grow, and quickly absorb new information;
• Previous experience in customer support or sales will be considered an advantage.

What will you be responsible for?

• Qualification of B2B leads: evaluating potential dealers to ensure they meet requirements and assessing their readiness for cooperation;
• Classifying leads (qualified / unqualified) and recording results in the CRM system;
• Conducting cold outbound calls to attract new dealers;
• Presenting the company’s business model and identifying interest during the first contact;
• Processing inbound leads and converting interest into full registration;

• Supporting dealers throughout the registration process, explaining cooperation terms, and transferring qualified partners to the next stage of the process.

   

What do we offer?

• Paid training;
• Stable and timely income (base salary + performance-based bonus tied to real KPIs);
• Career growth opportunities (development within the project as well as in other structural departments of the company);
• Working schedule: Monday–Friday, 09:00–18:00.

Ven Commerce Ltd is an international company with offices in the USA, Israel, and Ukraine (Kyiv). We create comprehensive e-commerce solutions and help brands and retailers unlock the full potential of their online channels.

Due to team expansion, we are looking for a Customer Support Specialist (US market, medical field) — someone who enjoys helping customers, resolves issues quickly, and maintains high service standards.

Responsibilities:

• Communicate with customers via chats, email, phone calls (inbound & outbound), and social media.
• Proactively contact customers who have placed orders.
• Collect the necessary information to successfully complete orders and forward it to the medical department (according to the script provided)..
• Closely collaborate with the medical team to achieve shared goals.
• Provide consultations regarding services and products.
• Resolve issues and handle complaints promptly and professionally.
• Escalate important requests to relevant teams to improve technical and financial processes.
• Collect, analyze, and share customer feedback with the manager.
• Act as a key communication link between customers and internal teams.
• Maintain and update the customer database and order statuses in tracking tables.
• Participate in team calls (daily, weekly, planning meetings).
• Respond promptly to colleagues’ requests.
• Contribute to customer retention efforts, reducing refund rates and subscription cancellations.

We Offer:

• Remote work with a flexible format.
• 5 working days per week, 2 floating days off.
• Evening shifts: 3:00 PM – 12:00 AM (Kyiv time).
• Competitive salary.
• Supportive Team Lead and a friendly team environment.
• Structured onboarding and training materials.
• Career growth opportunities.
• Medical insurance (for employees in Ukraine) and work equipment (laptop).
• English speaking club, seminars, and professional development training.
• 25 paid days off (including sick leave).
• Team-building activities and corporate events in Ukraine.
• A comfortable office is available during power outages.
• Corporate psychological support program.

Requirements:

• Advanced English proficiency (C1 level), both written and spoken.
• Ability to adapt quickly to changes and remain flexible.
• Positive, empathetic, and professional attitude toward customers.
• Strong analytical skills, attention to detail, and problem-solving abilities.
• Proactive mindset and ability to provide constructive feedback.
• Ability to work with large volumes of information.
• At least 1 year of experience in a similar role.
• Experience in sales or the medical field will be considered an advantage.
• Experience with Zendesk, JIRA, and Magento will be a plus.

Would you like to work in a modern and friendly environment where your knowledge and communication skills are valued?

Join our team! Please send your CV indicating your salary expectations and English level. We look forward to meeting you!

US working hours (5:00 PM - 2:00 AM Kyiv time)

Overview

We are looking for a Junior Account Manager to support a large-scale client outreach initiative. This role focuses on contacting existing clients, guiding them through a required merchant service PIN pad firmware upgrade, and assisting with onboarding to our internal B2B system. The position is straightforward, process-driven, and ideal for someone who is organized, communicative, and comfortable handling high-volume outreach.

Key Responsibilities

· Reach out to a high volume of existing clients (phone, email, or messaging) to coordinate firmware upgrades for merchant service PIN pads

· Clearly explain the upgrade process and its importance to clients

· Guide clients step-by-step through completing the firmware update

· Assist clients in setting up and connecting to the internal B2B system

· Track outreach progress and maintain accurate records of client status

· Follow up with clients who have not completed the upgrade

· Escalate technical issues or complex cases to the appropriate internal teams

Qualifications

· High school diploma or equivalent

· Strong communication skills (clear, friendly, and professional)

· Comfortable making a high volume of calls and sending emails daily

· Basic computer skills and ability to learn internal systems quickly

· Detail-oriented with good organizational habits

Key Skills

· Customer communication

· Persistence and follow-up

· Basic technical guidance (training will be provided)

· Time management

· Data tracking and accuracy

Headway Inc is a global tech company, revolutionizing lifelong learning by creating digital products for over 150 million users worldwide. Our mission is to help people grow. We’re proud to be ranked 4th among the World’s Top EdTech Сompanies by TIME magazine. We believe lifelong learning should be accessible, personalized, and impactful to each individual. That’s how we change the world and why we bring together exceptional minds.

The core of our achievements is our team. We believe in people and shared values SELECT. That’s why, together with Olha Saifutdynova, Support Team Lead at Headway Inc, we’re looking for a Support Agent to join our team of superstars transforming the EdTech industry.

What product will you be working on?

You’ll be working with one of Headway Inc’s products, contributing to a seamless user experience by connecting user needs with product improvements.

Why this is exciting:

• An opportunity to redefine support: shifting from manual work to scalable, AI-powered systems.
• A high-ownership environment where your ideas influence processes and decisions.
• A team that values proactivity, systemic thinking, and openness to feedback.
• Space to experiment, optimize, and build solutions instead of repeating routines.

What you’ll do:

• Handle complex user cases that require empathy and deep product understanding rather than templated responses.
• Work in synergy with AI tools: monitor response quality and continuously improve automation.
• Audit and improve support processes: identify inefficiencies and initiate scalable solutions.
• Act as a bridge between users and the product team by surfacing insights and recurring issues.
• Proactively detect anomalies or spikes in user requests and help mitigate risks early.

You’ll be a great fit if you:

• Understand that support is not just communication, but a key business function.
• Have strong analytical and systemic thinking skills.
• Take ownership and proactively initiate improvements.
• Are comfortable working with data, forming hypotheses, and making data-informed decisions.
• Are open to feedback and not afraid to challenge the status quo (constructive rebellion).
• Have some experience in support or related fields (years of experience are less important than mindset).
• Communicate confidently in English (Upper-Intermediate and higher).
• Prefer automating repetitive work rather than doing it manually.

What do we offer:

• Work within an ambitious team on a socially impactful education product.
• An office with a reliable shelter, generators, satellite internet, and other amenities.
• Access to our corporate knowledge base and professional communities.
• Personal development plan.
• Compensation for English language learning, external training, and courses.
• Medical insurance and full sick leave compensation.
• Sports activities: running, yoga, boxing, and more.
• Corporate holidays: we go on a week-paid holiday to rest and recharge twice a year.
• Supporting initiatives that help Ukraine.

Working schedule

This is a full-time position with a hybrid remote option. It means that you can decide for yourself: whether you want to work from the office, remotely, or combine these options.

We are Galaktica, a Ukrainian product IT company that creates and promotes its own online projects in the most affluent markets worldwide: the USA, Canada, Australia, the UK, and the EU. Our company, as well as our main product, has been around for over 6 years. Galaktica’s products are successful, which allows us to ensure growth and development opportunities for our employees.

We are actively growing and scaling, which is why we are looking for a Customer Support Representative with at least 6 months of experience to join our team of professionals!

Your working hours will be night shifts from 22:00 to 6:30 Eastern European Time (EET) 

Your responsibilities will include:

• Resolving user incidents: analyzing incoming tickets, live chats, and phone calls, conducting investigations, communicating with users, and fully satisfying their requests. This will take up 60% of your work time;
• Collaborating closely with the moderation team, partners, and customers. This will take up 20% of your time;
• Updating knowledge bases and continuously improving user communication processes. This will take up 10% of your time;
• Preparing reports on user requests. This will take up 10% of your time.

Your main tasks will be:

• Resolving customer requests;
• Finding answers to their questions (we will assist you with this!);
• Ensuring high-quality communication between related departments.

We expect you to have:

• At least 6 months of experience in customer support in English;
• Basic knowledge of working with helpdesk systems (experience with Zendesk chat and ticketing system, as well as phone support);
• Upper-intermediate or higher English proficiency, with fluent speaking skills;
• Strong communication skills in English, both via email and phone.

It would be an advantage if you have:

• Experience with payments, verification, or KYC;
• Knowledge of manuals, rules, and standards for customer communication;
• A deep understanding of customer-friendliness and the ability to apply it effectively;
• Strong interpersonal and psychological skills to handle even the most difficult customers.

What We’re Happy to Offer You

Work format: choose the option that suits you best — remote, hybrid, or in one of our offices located in Kyiv, Lviv, Odesa, or Cyprus (Larnaca). All Ukrainian offices are equipped with generators and Starlink, and are available for the team 24/7. The standard working hours are 10:00 to 18:30.

Equipment: we provide everything necessary for comfortable and productive work — laptop/PC, additional monitors, or specialized gadgets, depending on your tasks and experiments.

Security and insurance: we care not only about employee satisfaction but also about your well-being in difficult times. Each team member receives medical insurance (within Ukraine) or a financial compensation for sports activities covered by the company.

Rest and balance: enjoy 3 weeks of paid vacation per year, unlimited day-offs, and flexible sick leaves without unnecessary bureaucracy. We trust our team and support a healthy work-life balance.

Colleagues and atmosphere: the people around you define your quality of life and growth. Through our thorough interview process, we select the best of the best. You’ll work alongside true professionals in their fields.

Continuous development: we cover the costs of trainings, seminars, online courses, and conferences. We have our own LMS platform, library, and book club for those who love to learn. In addition, we have three certified coaches who provide internal trainings and personal coaching sessions — helping you understand yourself better, develop leadership skills, and achieve professional goals.

English language: we compensate 50% of the cost of individual English lessons and have an internal Speaking Club so you can improve your language skills and overcome any barriers.

Sports activities: join corporate volleyball, running, or yoga trainings held weekly and fully covered by the company. We’ve already run more than one marathon — our coaches are true professionals!

Team spirit: we regularly organize team-building events, from retreats to cozy in-office gatherings. It’s a great way to connect and recharge with your teammates. You can feel the vibe of our events here — YouTube Galaktica.

🚀 Our Mission

To build a product-based IT ecosystem of diverse directions where every employee has the opportunity to create internal startups, grow, and bring their ideas to life.
Join us!

💙 Social Responsibility

As a socially responsible business, our company continuously implements projects and initiatives aimed at supporting the Defense Forces, veterans, and children affected by the war.

We operate two charitable foundations, specializing in the rehabilitation of military personnel and assistance to children of soldiers and those affected by combat. The company fully funds their administrative operations and allocates resources to their core missions.

We regularly purchase FPV drones, reconnaissance systems, and supply vehicles to our defenders. Last year, we expanded our support of the Armed Forces by investing in military tech startups developing strike drones and reconnaissance systems — one of the top strategic priorities for our armed forces.

🔗 Learn More About Us

🌐 Galaktica — Official Website
📸 Instagram (@galakticateam) — behind-the-scenes look at our team and processes
🎥 Galaktica Video Business Card — get to know us better

We’ll be happy to answer all your questions and invite you to the first stage of the interview!

Please note: if our team is interested in your candidacy, we’ll contact you in the most convenient way to discuss the vacancy details!

Required skills

• 3+ years of experience in support of software applications or products
• Analytical and troubleshooting skills
• Strong ability to locate and describe the problem, attentiveness to the details
• Ability to effectively communicate technical information in non-technical terms
• Great teamwork skills
• Strong desire to be always helpful
• Experience with Jira, Confluence, ServiceDesk
• Upper intermediate English level

As a plus

• Understanding of UX/UI principles
• Basic knowledge of HTTP protocol and REST API

Responsibilities

• Provide the 2nd line of application product/technical support for our customers
• Identify, analyze and troubleshoot product issues and provide our customers with effective solutions
• Defect management through the operational flow
• Collaborate with development team in improving and clarifying documentation and collaterals for error troubleshooting, infrastructure maintenances and custom development
• Help building and improving the process allowing for a smooth, simple and fast integration for our customers
• Document common support cases in the company’s knowledge base
• Provide feedback on the efficiency of the customer service process
• Help the customers to configure our product up to their business needs
• Eliminate all the reasons that might make customers leave

We offer

• Ability to work on interesting and complex product
• Ability to impact product roadmap
• Working schedule: Mon-Fri, starting from 9am CET
• Competitive salary according to qualification (PE setup)

If you want to develop, initiative and result oriented, our company is waiting for your resume.

Our client is a world leading affiliate marketing event brand operating across international markets. We move fast, work closely with partners worldwide, and are part of the wider industry ecosystem.

We’re now looking for a hands-on, high-energy Administrator to work closely with Managing Director and help keep the engine running smoothly. Knowledge of the affiliate marketing industry is a must.

What you’ll be doing:

• Working day-to-day with the Managing Director to organise priorities, schedules, and information flow

• Tracking tasks, deadlines, and updates across commercial and operational teams

• Keeping CRM, pipelines, reports, and trackers accurate and up to date

• Coordinating communication across sales, affiliate, and partnership teams

• Preparing admin materials such as summaries, reports, notes, and formatted presentations

• Making sure follow-ups happen and nothing gets missed

(No deal ownership. No execution or decision-making responsibility.)

What you’ll get:

• Direct exposure to senior leadership and global decision-making

• A trusted, visible role in a fast-moving affiliate marketing business

• Remote flexibility while working at the centre of operations

• Industry exposure through major events and partnerships

• A role where being organised, proactive, and reliable truly matters

Who this role is for:

• You’re hands-on, driven, and naturally proactive

• You enjoy working closely with senior leadership

• You understand the affiliate marketing industry (this is important)

• You’re strong at tracking, follow-ups, and administrative control

• You like being the person who keeps everything aligned

Details:

• Remote role

• Based in Poland

• Ukrainian speaking is a plus

If you’re looking for a role where you’re trusted with responsibility, and valued for keeping things running smoothly, we’d love to hear from you.

Join a fast-growing EV charging company ranked Top 3 on Amazon in the U.S. — and help shape how thousands of customers experience our product every day.

At EVIQO, we’re building the future of electric mobility by making EV charging simple, reliable, and accessible.

As we scale across North America and Europe, we’re looking for a Customer Support Manager who will take ownership of customer experience and play a key role in improving how support works at scale.

About the Role

This is a hands-on role for someone with experience in customer support or customer success who is ready to go beyond handling tickets.

You’ll own customer interactions, work closely with product and engineering teams, and directly influence how we improve both our support processes and product experience.

You’ll also develop strong expertise in EV charging technology and become a trusted product expert for our customers.

Your Responsibilities

• Own customer communication across email and phone (phone is the primary channel)
• Ensure timely, high-quality resolution of customer inquiries
• Handle more complex support cases and drive them to resolution
• Provide technical guidance on EVIQO EV chargers
• Collaborate with Product, R&D, and Marketing teams
• Share customer insights to improve product and user experience
• Contribute to improving support processes, documentation, and knowledge base
• Help refine support templates and internal workflows

Who We’re Looking For

• 1–3+ years of experience in customer support or customer success
• Experience working with US-based clients would be a strong advantage
• Strong communication skills and a customer-first mindset
• Comfortable handling technical questions and complex cases
• Interested in developing expertise in a hardware/tech product
• Well-organized, attentive to detail, and proactive
• Able to work independently and take ownership
• English — Upper-Intermediate or higher (B2/C1)

Basic understanding of electrical systems is a plus — but not required. We’ll teach you everything you need to succeed.

Working Hours

• Start at 18:00 Kyiv time (8-hour shift)
• Schedule: Tuesday–Saturday
• Covers full US (PST) working day

• Evening shifts (not night shifts)

   

What We Offer

• Competitive compensation + performance-based bonuses
• Real impact — your work directly shapes customer experience
• Growth opportunities within the support and product teams
• Learning & development budget (including English courses)
• 20 working days of paid vacation + paid sick leave
• Sports, wellness, and mental health support
• Remote-first culture: flexibility, autonomy, and trust

US working hours (5:00 PM - 2:00 AM Kyiv time)

Overview

We are looking for a Junior Account Manager to support a large-scale client outreach initiative. This role focuses on contacting existing clients, guiding them through a required merchant service PIN pad firmware upgrade, and assisting with onboarding to our internal B2B system. The position is straightforward, process-driven, and ideal for someone who is organized, communicative, and comfortable handling high-volume outreach.

Key Responsibilities

· Reach out to a high volume of existing clients (phone, email, or messaging) to coordinate firmware upgrades for merchant service PIN pads

· Clearly explain the upgrade process and its importance to clients

· Guide clients step-by-step through completing the firmware update

· Assist clients in setting up and connecting to the internal B2B system

· Track outreach progress and maintain accurate records of client status

· Follow up with clients who have not completed the upgrade

· Escalate technical issues or complex cases to the appropriate internal teams

Qualifications

· High school diploma or equivalent

· Strong communication skills (clear, friendly, and professional)

· Comfortable making a high volume of calls and sending emails daily

· Basic computer skills and ability to learn internal systems quickly

· Detail-oriented with good organizational habits

Key Skills

· Customer communication

· Persistence and follow-up

· Basic technical guidance (training will be provided)

· Time management

· Data tracking and accuracy

We are looking for a Customer Support Specialist to join our team and help deliver excellent service to our clients. This role is ideal for candidates who are starting their career and want to gain professional experience in an international fintech company.
 

In this role, you will communicate directly with clients, assist them with their requests, and develop practical skills in client communication, problem-solving, and fintech products. From your first day, you will receive full training, structured onboarding, and continuous support from experienced team members.
 

Responsibilities

• Provide client support in English through various communication channels in a timely and professional manner
• Assist clients with their questions and provide clear and accurate information
• Analyse client requests and provide effective and timely solutions
• Resolve client issues while ensuring a high level of customer satisfaction
• Follow internal procedures and quality standards
• Work with internal systems and collaborate with team members
   

Requirements

• Upper Intermediate or higher English proficiency in written and spoken communication
• Strong communication skills and ability to interact with clients professionally
• Basic computer literacy and ability to learn new tools quickly
• High level of responsibility and attention to detail
• Stable internet connection for remote work
   

We offer

• Opportunity to start your career in customer support in a global fintech company
• Full training and structured onboarding provided by experienced team members
• Remote work format
• 20 days of paid vacation per year
• 10 paid sick leave days per year
• Medical insurance
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear and related expenses)
• Compensation for private entrepreneur tax expenses in Ukraine
• Support with setting up and maintaining private entrepreneur status

About US

Headquartered in New York City, USA, B2B Soft is an established leader in the development, implementation, and support of retail management systems (RMS) designed for the wireless retail industry. With over 10 years in business, we have built a best-in-class point of sale (POS) solution recognized by major telecom operators and serving customers across North America.

As a true product organization, we work seamlessly with clients to ensure that the evolution of the platform is always in sync with their business needs, with a solid infrastructure behind it. Recent addition of the autonomous product suite well coincides with the post COVID-19 reality and enables telecom operators to conduct all aspects of their commerce via kiosks.

A client’s success is our priority. Innovation is our tool. We care about customers by going above and beyond in intellect and effort. We are honest and curious. And we are agile, applying our knowledge and skills to best serve our clients and partners. Here, you will work with advanced products, be part of open and transparent culture, learn both IT and business and advance quickly.

Summary:

As a Customer Support Specialist, you will have an opportunity to join a very dynamic team and become a trusted advisor to our clients, with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders. You will interact with US busines owners, learn about the telecom industry and embark on an IT career path within the organization.

Key Responsibilities:

• Help existing and prospective customers by providing timely and accurate information about B2BSoft products

• Identify, analyze, and troubleshoot technical issues and provide effective solutions

• Respond to support queries via phone, chat, and email

• Help Customers with software and hardware configurations, billing, and merchant services related requests

• Provide clear and complete documentation and notes on all service inquiries

Our requirements:

• Fluent/advanced English (MUST!)

• Spanish is a huge +

• Ability to work night shifts (6 shifts: Kyiv time: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00)

• An experienced PC user (General Microsoft Windows knowledge)

• Existing technical background or a strong desire to explore the field of software and hardware products

• Training and time-management skills

• Communication and listening

• Understanding of conflict resolution

• Empathy, positive attitude and Self-Control

Optional:

• Previous experience in the Support field

• Technical background and IT education

• Experience in working with CRM and Jira;

Compensation/Benefits:

Our culture is a collaborative, hands-on community where all voices are welcome at the table and existing associates’ welcome new employees with open arms. We are in an exciting phase of accelerated growth, and we welcome motivated individuals keen to hit the ground running. We also offer career and proficiency development plans and free English courses with native speakers.

Profisea is a boutique DevOps and Cloud company - AWS Premier Partner specializing in Cloud Architecture, DevOps, DevSecOps and FinOps.

We are looking for a Customer Success Manager who will work closely with clients using the Uniskai platform, helping them get the most value from the product and ensuring a great customer experience.

This role is perfect for someone who enjoys communicating with people, solving problems, and learning about cloud technologies.

We are open to junior candidates and applicants without prior experience who are motivated to learn and grow in the cloud and DevOps environment.

What you will do

Communicate regularly with clients using the Uniskai platform.

Check if clients are satisfied with the platform and help them use its features effectively.

Collect customer feedback about the product and user experience.

Help clients discover and use platform features and services.

Identify issues or improvement opportunities and share them with internal teams.

Coordinate technical support when needed.

Organize calls or meetings with DevOps or development teams if technical assistance is required.

Track client requests and ensure follow-up.

What we expect

English - Fluent.

Strong communication skills and client-oriented mindset.

Good organizational skills and attention to detail.

Ability to work with multiple tasks.

Interest in technology, cloud or DevOps will be a plus.

Experience with SaaS platforms, customer support or project coordination will be a plus but not required.

What we offer

Opportunity to be part of a growing company and to grow with us
Being at the forefront of the DevOps and Cloud services industry
Great compensation and commission
Professional working environment where you will be an essential member of our team

About Us
Yespo is an omnichannel Customer Data Platform for mid-size and enterprise businesses in retail, e-commerce, and SaaS. We help companies communicate with their customers across all channels — increasing sales and building long-term loyalty. We’re actively growing in European and US markets and looking for ambitious, proactive specialists to grow with us.

Role Focus
This is not a classic account management role. You’ll be responsible for the critical first phase of a client’s journey — from signed contract to successful, fully operational integration. Your goal is to make onboarding fast, smooth, and immediately impactful for the client’s business metrics.

Key Responsibilities:

• Own the full onboarding process: from kickoff call to live integration.
• Conduct discovery sessions to understand each client’s business goals and map them to Yespo capabilities.
• Create and maintain detailed integration roadmaps; coordinate timelines with clients and internal integration teams.
• Proactively identify blockers and resolve them before they slow the client down.
• Conduct product demos and training sessions tailored to the client’s use case.
• Monitor client performance metrics throughout the integration phase; identify risks early and take action to eliminate them and ensure a stable, smooth launch.
• Serve as the bridge between the client, the integration team, and other internal departments.
• Collect and structure client feedback; pass actionable insights to Product and Tech.

Skills & Experience:

• 2+ years in customer success, project management, or marketing — ideally in a B2B SaaS or product company.
• Strong communication skills, both written and verbal — you can explain complex things simply.
• Analytical mindset: able to decompose problems, find root causes, and build a plan.
• Comfortable owning a process end-to-end with minimal oversight.
• English — Upper-Intermediate or higher: you’ll be working with international clients and English-language projects on a regular basis.
• Hands-on experience with e-commerce, CRM, or marketing automation concepts.

Would Be a Plus:

• Familiarity with e-commerce platforms and their integrations: WooCommerce, Shopify, OpenCart, Horoshop, etc.
• Understanding of omnichannel marketing: email, SMS, push, in-app.
• Experience working with Notion, Elastic, or Looker Studio.

We Offer:

• Flexible 8-hour work schedule, Mon-Fri.
• Remote-first position with an option to work from our office in the center of Dnipro (with guaranteed electricity and uninterrupted internet).
• 18 working days of vacation and official holidays off.
• Partial compensation for English language courses and other educational programs.

• An awesome team of professional and fun individuals.

   

If you’re looking for a dynamic and ambitious product company driven by constant innovation and exciting projects (eSputnik, Reteno, Yespo) — join our team!