Jobs Customer Support

We are looking for a Junior Technical Support Engineer to join our team, develop technical skills, troubleshoot real-world issues, and grow professionally alongside experienced specialists.
 

Requirements:

- At least 6 months of experience in Technical Support, IT Support, or a similar technical role;

- Practical understanding of Windows and/or Linux installation and configuration;

- Basic knowledge of firewall configuration, web server concepts (IIS), TCP/IP, and other network protocols;

- Understanding of deployment processes and the Software Development Life Cycle (SDLC);

- Experience with technical troubleshooting, issue investigation, and problem-solving;

- Analytical thinking and attention to detail;

- Strong written and verbal English communication skills;

- Ability to prioritize tasks, work independently, and take a proactive approach;

- Good communication skills and the ability to remain calm under pressure;

 - Willingness to learn and continuously improve technical expertise.
 

Responsibilities:

- Monitor application error messages and investigate issues on a daily basis;

- Perform monthly monitoring activities and system health checks;

- Install, update, and maintain system environments;

- Process initial Service Change Requests and escalate them to the appropriate support level when necessary;

- Troubleshoot incidents related to software configuration, system functionality, and installations;

- Investigate assigned service requests, identify root causes, and document Root Cause Analysis (RCA) findings;

- Provide regular updates on assigned incidents and service requests;

- Collaborate with team members to ensure timely issue resolution and stable system performance.
 

Would Be a Plus:

- Understanding of Agile methodologies, particularly Scrum;

- Experience with ticketing systems and technical documentation;

- Basic task planning and prioritization skills;

- Strong organizational skills, self-discipline, and time management;

- A detail-oriented and results-driven approach.
 

What We Offer:

- Work format: remote or office (if you wish);

- Work schedule: Monday to Friday, 10:00–19:00;

- Practical experience working with internal projects and real technical tasks;

- Collaboration with experienced professionals who are willing to share their knowledge and expertise;

- Opportunities for professional development and career growth within HYS Enterprise;

- No time trackers or unnecessary bureaucracy;

- Gifts for birthdays and professional holidays;

- Participation in internal and external company events.

We are looking for a detail-oriented and highly responsible VIP Quality Control Manager to ensure exceptional service quality for our VIP Support Team. Your mission is to maintain the highest standards of communication, accuracy, and consistency, ensuring that every VIP player receives a world-class support experience.

The ideal candidate has a strong analytical mindset, excellent communication skills, deep understanding of quality assurance principles, and the ability to provide constructive, clear, and actionable feedback.

HOW YOU WILL MAKE AN IMPACT

1. Quality Evaluation

• Review and evaluate VIP Support interactions across all channels (chat, email, calls).
• Ensure accuracy, professionalism, and empathy in communication with high-value players.
• Score interactions based on internal QC standards and quality rubrics.

2. Feedback & Coaching

• Prepare detailed feedback for VIP Support Agents to help them improve communication, accuracy, and efficiency.
• Conduct brief coaching sessions when needed, focusing on service quality and best practices.

3. VIP Standards Control

• Ensure that all VIP communication meets the highest company standards and supports strong player relationships.
• Identify deviations and propose corrective actions to preserve the premium level of service.

4. Insights & Process Improvements

• Analyze recurring issues and service gaps within VIP Support.
• Propose improvements to scripts, workflows, guidelines, and processes that elevate service quality.

5. Dispute Handling

• Review disputes between agents and QC team members.
• Ensure fair, unbiased, and well-documented resolutions.

6. Reporting & Analytics

• Prepare weekly and monthly quality reports with insights and recommendations.
• Track accuracy trends, recurring mistakes, communication patterns, and success points.

7. Collaboration

• Work closely with the VIP Team Leads, QC Team Leads, and L&D to align on standards and share insights.
• Support improvements in coaching frameworks and training programs.
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 1.5+ years of experience in Quality Control, Customer Support QA, VIP support, or a related role.
• Strong understanding of VIP player expectations, communication style, and service standards.
• Excellent analytical skills and attention to detail.
• Strong written communication and feedback-giving skills.
• Experience with QA tools, scorecards, and reporting dashboards.
• Ability to stay objective and make fair, data-driven decisions.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

EverHelp is a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp received 9 international workplace and employer awards. The company ranked #1 in the Top 30 Inspiring Workplaces in Europe, was named the #1 employer among European companies with 500–4,999 employees, and earned Best-in-Class recognition across 6 categories: Culture & Purpose, Leadership, Inclusion & Belonging, Wellbeing, Employee Voice, and Employee Experience. EverHelp was also named one of the 28 Best Places to Work by Business Intelligence Group — a global award recognizing companies with strong workplace cultures and outstanding employee experience.

Our statement:

• We’re against war and unjustified aggression,
• We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,
• We provided the team with charging stations,
• We continue to work together for the future of Ukraine.

We are currently seeking a Customer Support Representative (Hospitality) to join our team.

This role is part of a newly launched international project in the hospitality industry, supporting guests throughout their stay and ensuring they receive exceptional service at every stage of their journey.

You'll communicate with guests across multiple channels, helping them with booking-related questions, property access, reservations, and other service requests. We're looking for professionals who genuinely enjoy helping people, stay calm under pressure, and believe that every interaction should leave guests with a positive impression.

Working schedule:

• Monday–Sunday;
• 5 shifts per week on a rotating schedule, 2 obligatory night shifts, first couple of months no night shifts;
• Shift options:
  • 07:00–16:00 CET
  • 15:00–00:00 CET
  • 23:00–08:00 CET
• 30-min. lunch break;
• +25 min. sanitary break
• Schedules are shared one week in advance.

Your future responsibilities include:

• Providing support to guests via phone calls, email, chat, WhatsApp, and online booking platforms;
• Assisting guests with booking questions, reservation updates, and property access;
• Delivering service with a true hospitality mindset, always putting the guest experience first;
• Resolving guest inquiries efficiently while maintaining a warm, professional, and empathetic tone;
• Escalating critical cases, such as refund requests, legal matters, or complaints requiring special attention, to the appropriate internal teams;
• Accurately documenting customer interactions using internal systems and tools;
• Collaborating with teammates to ensure a seamless and consistent guest experience.

Communication channels:

• Phone calls;
• Email;
• Live chat;
• WhatsApp;
• Online booking platform messages.

Needed experience & skills:Required:

• German (B2+) and English (B2+)
• At least 1 - 3 years of experience in Customer Support, Hospitality, or another customer-facing role;
• Confidence communicating with customers across multiple channels.

Soft skills:

• Strong problem-solving skills and the ability to think independently;
• Excellent written and verbal communication;
• A warm, guest-oriented communication style;
• Ability to remain calm and professional in challenging situations;
• Adaptability in a fast-changing environment;
• Strong multitasking skills without compromising service quality;
• Positive attitude and genuine team spirit.

Work with EverHelp is about:

• Fully remote collaboration;
• Working on an international hospitality project supporting guests from around the world;
• A welcoming, collaborative team environment where people genuinely support one another;
• Comprehensive onboarding and continuous support from experienced professionals;
• Opportunity to grow while working with a fast-growing international business.

Training program:

• Three-week paid onboarding program, including:
  • self-paced learning;
  • live online training sessions;
  • quizzes;
  • practice with real customer cases.
• You'll receive continuous guidance from experienced teammates throughout your onboarding.

What makes this role unique?

Hospitality is about much more than answering questions—it's about creating memorable experiences. Every interaction is an opportunity to make a guest feel welcome, supported, and valued.

You'll join a rapidly growing international project where adaptability, teamwork, and a genuine desire to help others are just as important as technical knowledge. While the environment can be fast-paced, you'll always have access to comprehensive training and 24/7 support from experienced colleagues.

Submit your resume and join our team! 🚀

 We're Hiring: Web Scraping Support Engineer (Remote)

Hello everyone! Massive is looking for a Web Scraping Support Engineer to join our fully remote team. If you dream in selectors, wake up parsing HTML, and genuinely enjoy helping people solve gnarly data extraction problems — this one's for you.

 What is Massive?
Massive is an infrastructure company powering data-driven innovation at scale. We operate a global proxy network, build managed APIs for search engines (SERP), and Web Unblocking API to bypass anti-bot measures for large-scale data collection and processing.

 Why This Role Is Different
Most support roles are reactive. This one isn't. You're the person customers trust when their scraping pipeline breaks at 2 AM, when a target site changes its structure overnight, when nothing works and nobody knows why. You don't just answer tickets — you solve problems that other engineers can't.

 Who We're Looking For
 

• Troubleshoots in Their Sleep: Broken selectors, anti-bot walls, rotating proxies, CAPTCHAs, headless browser quirks — you've seen it all and you fix it before your coffee gets cold
• AI is your best friend - you know how to leverage AI to be 10X faster and more productive
• Customer-Obsessed & Likable: You're the person customers ask for by name. You explain complex concepts in plain language and people genuinely enjoy working with you
• Can Scrape Anything, Anywhere: SPAs, paginated APIs, rate-limited endpoints, geo-restricted content — if it's on the web, you know how to extract it
• Consumes Data for Breakfast: You think in JSON, dream in XPath, and get excited about a well-structured dataset
• Relentlessly Organized: Your support board is pristine. Every ticket triaged, every follow-up tracked, every edge case documented. Nothing slips through — ever
• Curious Builder: When you notice the same issue three times, you don't just fix it — you automate the solution so it never comes back

 What You'll Be Doing
 

• Own the support board end-to-end with the support team — triage, prioritize, resolve, and follow up on every ticket
• Debug complex web scraping issues across proxy configurations, browser automation, and API integrations
• Help customers build, optimize, and fix their scraping pipelines
• Reproduce issues, identify root causes, and escalate bugs with full context to engineering
• Write documentation and guides that reduce repeat tickets

 Bonus Points
 

• Experience with Puppeteer, Playwright, Selenium or similar browser automation
• Hands-on with proxy networks and IP rotation strategies
• Familiarity with anti-bot systems (Cloudflare, Akamai, PerimeterX, DataDome)
• Working knowledge of Python, Node.js, or scripting languages for data extraction
• no satisfaction until all the work is done and then some

 Ready to Scrape the Future With Us?
Skip the generic resume. Show us something real — a scraper you built, a gnarly problem you debugged, a support process you transformed. We care about what you can do, not where you went to school.
If you read this and thought "finally, someone gets it" — trust that feeling. Apply now.

About us:

International IT company ZONE3000 has been providing complete solutions for developing and supporting web services (domain registration, hosting, SSL certificates, private mail) for 25 years. Our strategic partners are the world’s second biggest domain registrar Namecheap and a leading Ukrainian hosting provider HOSTiQ. We cooperate with more than 2200 specialists and are listed in the TOP 10 of the largest biggest IT companies in Ukraine.

Job requirements:

ZONE3000 opens up new opportunities, who might be interested in them?

• young ambitious professionals, who are just dreaming about pursuing an IT career;
• students willing to combine education with a professional development path;
• specialists seeking to master a new industry or change their occupation completely.

If you catch yourself thinking that this description fits you perfectly, it’s about you, check out our current position of Customer Support Specialist.

The only requirement for this position is an Intermediate or above level ofEnglish. All the technical details and professional skills will be taught at our training.

You’ll work remotely and do shifts. That’s why you can effectively manage your working time, and even combine work with studying.

What you’ll get:

• A job in the most stable and reliable IT industry. Job experience in an IT company by international standards.
• Formal employment, paid vacation and sick leave.
• Stable income starting from $400. Night shifts are paid extra (rate х1.5), for example: if you have 6 night shifts in a month, you’ll get $457.
• Technical training course where you’ll gain professional insight into web services, domains, hosting and the internet in general. You’ll also learn how to interact with clients all around the world and how to manage business communication. The company will pay you $300 after successfully passing the end-of-level test.
• Professional development opportunities and also a pay rise. For additional initiatives or extraordinary results you can get monthly and quarterly bonuses.
• Opportunity to change your position using our Internal Mobility project. We always listen to your wishes and support your talents and abilities. For example, you might want to get a job in other business fields, in other IT positions: Product Owner, Project Manager, Scrum Master, software developer, system administrator, etc.
• Development of soft and hard skills in the corporate training centre with training materials provided by our New York colleagues.

What you will do:

• Consult and support users of our products in solving various issues related to web services. For example, it can be assistance in choosing services, installation or setting up our products and services. Communication is provided through chats and tickets (emails)

Some extra perks you’ll get:

• FreeEnglish classes: grammar lectures, speaking clubs.
• Points accumulation system, where the points can be exchanged into certificates with MAKEUP, Rozetka, Citrus, JYSK, etc.
• Discount system for our employees, where you’ll get discounts and special offers from our partners (food delivery and entertainment venues, medical centres and pharmacies, beauty parlours and gyms, educational courses and much more).
• Corporate culture which involves a warm and welcoming team atmosphere, team buildings, corporate parties* and other activities which make workflow processes more enjoyable and valuable.
• Team buildings and corporate parties are on hold for the duration of the armed conflict.

Project: iGaming / USA
Location: Remote — worldwide
Employment: Full-time, B2B contractor
Schedule: 5/2, rotating shifts, GMT+2
Salary: Up to $1,200/month, depending on interview results
Probation period: 2 months
Format: Online Office
 

About the Role

We are looking for an experienced Customer Support Specialist to join our team supporting players of a US-focused Sweepstakes Casino.

You will communicate with customers primarily via Live Chat and tickets, helping them with account-related questions, bonuses, promotions, transactions, and platform-related issues.

This role may also include outbound calls when needed — for example, when there are no active chat requests or when a customer's issue can be resolved more effectively by phone.
 

Working Schedule

The role operates on a rotating 5/2 schedule:

• 1st shift: 05:00–14:00 GMT+2
• 2nd shift: 13:00–22:00 GMT+2
• 3rd shift: 21:00–06:00 GMT+2

Important: You must be comfortable working all three shifts, including night shifts. The schedule is expected to rotate approximately once a month.

Breaks: 45-minute lunch + two 15-minute breaks.
 

Requirements

• 6+ months of practical Customer Support / Customer Service experience in iGaming is required
• English C1+ — strong written and spoken English for communication with US customers, including phone calls
• Fluent Russian — required for internal communication and teamwork
• Experience working with Live Chat, tickets, and customer inquiries
• Strong written communication and professional customer service skills
• Ability to independently resolve standard customer issues and escalate complex cases
• Experience handling account, payment, transaction, and player-related questions
• Ability to handle multiple conversations simultaneously
• Strong attention to detail and accuracy
• Stress resilience, responsibility, and customer-oriented mindset
• Willingness to make outbound calls when required
• Willingness to work all three rotating shifts, including nights
• Comfortable working with camera on and screen sharing during working hours
• Residence in any country except Russia
   

Responsibilities

• Handle customer inquiries via Live Chat and ticketing systems
• Assist players with products, bonuses, promotions, and platform rules
• Check account information, transactions, and request statuses
• Resolve customer issues within your area of responsibility
• Make outbound calls when necessary
• Escalate complex cases to the relevant departments
• Follow up on open requests and keep customers informed
• Document interactions, actions, and results in CRM and internal systems
• Identify recurring complaints, technical issues, and process problems
• Cooperate with other departments to resolve player issues
• Handover pending cases and tasks to the next shift
• Follow internal procedures, quality standards, and working schedules

About product
Our product is an AI marketing service for solo founders and small teams. Our customers are English-speaking founders from all over the world. They reach us through the website chat (Crisp) and the support inbox. An AI agent handles the first line. A human steps in where a decision, hands-on help or an account check is needed.
We are looking for a Support Manager to own this second line end to end: from understanding the request to the customer reply and the ticket for engineers.
 

What you will do

• Handle customer conversations in Crisp and the support inbox in English. Reply fast, short and to the point, in one consistent company voice.
• Find the real cause instead of repeating what the customer said. Before replying, check the account in our internal tools.
• Bugs and feature requests: reproduce the issue, separate a bug from a product misunderstanding, describe the symptom and environment briefly, open a ClickUp ticket and tag the team in Slack. Get back to the customer once it is fixed.
• Manual account operations.

Tools we work in: Claude, Crisp, Stripe, ClickUp, Slack, Clerk, internal admin panel, Gmail.
 

What we expect

• 1+ year in customer support for a SaaS or another online product.
• Written English at B2 level.
• A habit of checking first and replying second.
• Resilience under pressure.
• Attention to detail.
• Ability to work independently.
• Understanding of how social networks work (Reddit, X, Facebook, Instagram, Threads) at the level of an active user: connecting accounts, limits, bans, the difference between a page and a group.

Nice to have

• Experience with Crisp, Intercom, Zendesk or a similar helpdesk.
• Experience setting up and working with an AI support chatbot.
• Confident use of Claude.
• Background in marketing or SMM.
• Basic understanding of how a web product works: what logs are, how to record a bug video, how to explain a problem to a developer.

What we offer 

• Health Insurance.
• GYM.
• English classes.
• 22 days off and 12 sick days.
• Paid national holidays.
• Teambuilding twice per year.
• Welcome box.

We are looking for an L2 Support Specialist to join our iGaming Operations Support team.
Our team is responsible for resolving technical and operational issues related to online casino operations, sports books, payments, bonus mechanics, and the iGaming platform as a whole.
L2 Support serves as the second line of support, handling complex requests from operators, conducting troubleshooting and diagnostics, and collaborating with game and payment providers as well as internal teams (Payments, Risk, Product, Development, QA, and Core).
We are seeking a candidate who doesn’t simply pass tasks along, but takes full ownership of each request: independently analyzing the problem, identifying potential root causes, finding solutions or the appropriate escalation paths, and seeing each case through to final resolution.

 

⚙️ Your Tasks:

• 1+ years of experience in iGaming in an L1+/L2 Support, Technical Support, or Operations Support role;
• Experience in related domains (payments, SaaS, technical support) is a plus;
• Understanding of core online casino and/or sportsbook operations;
• Understanding of key iGaming mechanics: betting, game rounds, bonuses, Free Spins, promotions, and transactions;
• Basic understanding of payment flows: PSPs, deposits, withdrawals, transaction statuses, and KYC;
• Hands-on experience with Jira, Confluence, and admin panels (Backoffice);
• Ability to analyze information, work with system logs, and navigate technical documentation;
• Strong Root Cause Analysis (RCA) skills and the ability to define clear action steps toward resolution;
• Intermediate English level (B1+) or higher (written communication with providers, documentation, Jira, and Confluence);
• Understanding of Incident Management principles, SLAs, ticket prioritization, and escalation paths;
• High attention to detail, analytical mindset, autonomy, and proven multitasking skills;
• Strong communication skills and an accountable, solution-driven approach to resolving tickets.

👤 Our Criteria:

• Handling and analyzing technical and operational requests from operators and L1 support;
• Troubleshooting issues and identifying potential causes;
• Verifying game rounds, bets, winnings, and payout accuracy (Bet Check / Win Check);
• Diagnosing issues with game sessions, bonus rounds, Free Spins, and game provider performance;
• Checking statuses and settlement accuracy for sports bets, refunds, and freebets;
• Investigating issues with deposits, withdrawals, payment methods, and cashier functionality;
• Verifying the crediting of bonuses, cashback, loyalty rewards, tournaments, and promotional campaigns;
• Diagnosing platform-level technical issues: registration, login/authentication, user profile, UI, and site availability;
• Working within the Backoffice: reviewing transaction logs, game sessions, player balances, and user activity;
• Pinpointing technical issues, conducting initial root cause analysis (RCA), creating bug reports, and collaborating with Development, QA, Product, Payments, and other teams;
• Tracking task execution in Jira, handling timely escalations, and retesting implemented fixes;
• Managing escalated issues through to full resolution: following up with internal teams, monitoring progress, and relaying up-to-date information to operators;
• Proactively communicating with operators: sharing status updates, next steps, and expected resolution times (ETAs);

• Guiding tickets end-to-end to full resolution in compliance with internal SLAs and quality standards.

   

💪 Nice to have:

• Experience liaising with game and payment providers (Pragmatic Play, Evolution, BGaming, etc.);
• Understanding of RGS (Remote Gaming Server) principles and game provider integrations;
• Basic knowledge of APIs, HTTP requests, Postman, or SQL;
• Experience handling technical incidents and bug tracking;
• Experience supporting multi-brand iGaming projects;

• Hands-on experience with gamification platforms and bonus engines (e.g., Smartico).

   

💼 Our Offer:

• Flexible work setup — work remotely or from the office, we focus on results, not location;
• Support for a comfortable work environment — we compensate coworking expenses and EcoFlow power stations to help our team stay productive during power outages in Ukraine;
• Unlimited vacation and sick leave, because we trust our people to manage their time responsibly;
• Relocation support for team members who want to move;
• Regular performance-based bonuses that reward individual and team impact;
• Learning support — we cover 50% of professional courses and development programs;
• Language & wellbeing support — we cover 50% of English classes and psychological consultations;
• Career growth opportunities — we prioritize internal promotions and development;
• Team culture that actually feels like one — regular gifts, company merch, and team events throughout the year;
• Real impact — we are small enough for every voice to be heard and big enough to turn great ideas into action quickly.

Procimo Tech is looking for a Junior Support Engineer to join our new Product Support team.

This is a technical support role rather than general customer service. You will act as the first technical point of contact for clients using Procimo’s core products.

Your day-to-day responsibilities will include receiving and managing support tickets, investigating technical issues and identifying whether they are related to software, hardware, connectivity or configuration.

When an issue cannot be resolved directly by the Support team, you will be responsible for escalating it to the appropriate internal team — such as Development, Hardware or Project Management — providing a clear and well-documented technical analysis.

Most client communication will take place through tickets and email, although occasional phone or video calls may also be required.

As this is a new team, you will also have the opportunity to contribute to the development of support processes, documentation, FAQs and troubleshooting guidelines.

This is an entry-level position, so previous experience with Procimo’s products or industrial systems is not required. We are looking for someone who is curious, motivated to learn and interested in developing strong technical knowledge.

We are searching for a smart and efficient person with basic Linux experience, understanding of networking principles and at least intermediate English level to join us as a Technical Support Engineer. This role includes providing SRE-level technical support to our clients, monitoring clients’ infrastructure, handling incidents and creating basic documentation on a shift basis (including graveyard shifts).

Our primary area of competence is providing DevOps services and our technical support engineers can take free corporate DevOps course provided by our experienced mentors. The most prominent technical support engineers can be offered a transfer to DevOps department.

Duties:

- Providing 1–3 level technical support services

- Monitoring of Infrastructure and Integrations to other systems

- Incident and escalation reporting

- Reporting status and progress according to the project and company demands

- Creating and updating support and maintenance-related documentation

Mandatory skills:

-Experience with Linux

-Intermediate English level (writing and speaking)

-Basic network protocol knowledge

-Understanding how the Internet works

-Ability to accumulate information and create conclusions

Bonus points for:

- Git experience

- Grafana and Prometheus experience

- Experience with at least one cloud provider (AWS/GCP/Azure/DigitalOcean)

- Understanding of containers

- Understanding of CI/CD and Infrastructure as Code principles

We offer:

-Remote-first working model (with office in Kremenchuk available)

-Accounting support

-Tax compensation

-Paid sick leaves and vacations

-Flexible working schedule

-English classes

-Health insurance

-Sports compensation

-Educational budget

About TEKTELIC

TEKTELIC is a global leader in LoRaWAN IoT, providing carrier-grade gateways, sensors, and end‑to‑end solutions for Industrial, Building Automation, Asset Tracking, and Medical IoT. Our solutions help enterprises reduce costs, improve operations, and scale reliably across thousands of connected devices.
 

About the Role

You will act as a key point of coordination between customers, the EU sales team, and internal operations.
 

This is a fast-paced, detail-oriented role with significant ownership, ideal for someone building a career in operations within a product-based organization.

Working hours: 9 AM-6 PM Kyiv time.
 

Key Responsibilities

Sales & Order Management

• Serve as a primary point of contact for customer inquiries related to quotes, orders, and delivery status
• Follow up on submitted RFQs/RFPs 
• Maintain and update customer records including contact, shipping, and billing information
   

Logistics & Delivery Execution

• Communicate delivery schedules and status updates to customers and internal stakeholders
   

Operations Coordination

• Coordinate with production, supply chain, and finance teams to ensure timely order fulfillment

  
   

Required Skills & Qualifications

• 2+ years of experience in Customer Support 
• Experience supporting B2B customers, ideally across European markets
• Strong communication and customer service skills
• High attention to detail and accuracy
• Ability to manage multiple priorities in a fast-paced environment
• Structured, problem-solving mindset
• Upper-Intermediate English
  
   

What We’re Looking For

• A strong communicator who effectively bridges customers, sales, and operations
• A proactive, hands-on coordinator 
• Someone comfortable balancing commercial support with operational execution
• A reliable team player aligned with EU working hours and able to support a distributed team
   

What we offer

• Ongoing opportunities and personal growth in a leading Canadian company
• Competitive compensation + PE accounting support
• Well-being program (250 USD per year)
• Opportunity for career growth in the dynamic field of IoT
• Collaborative and innovative work environment
• Paid Time-off and an additional week off during Christmas Holidays
• Flexible work setup (Kyiv office or remote in Kyiv) and a supportive, international team
• Health insurance
• Engaging social events

We are looking for a License Management Specialist to help manage software licenses, user access, and corporate SaaS platforms across the organization.

What you'll do:

• Process license requests: assign, change, and revoke licenses
• Monitor license usage, limits, and subscriptions
• Coordinate renewals, purchases, and vendor communications
• Analyze license utilization and identify optimization opportunities
• Maintain documentation and internal procedures
• Support administration of corporate SaaS tools and platforms

What we're looking for:

• 1+ year of experience in IT Support, Service Desk, IT Operations, or SaaS Administration
• Hands-on experience with Microsoft 365 Admin Center
• Basic knowledge of Entra ID (Azure AD)
• Experience working with SaaS administration consoles
• Experience with ticketing systems (Zendesk, Jira, ServiceNow, etc.)
• Strong Excel skills for data analysis and reporting

• Attention to detail and ability to create clear documentation

   

Nice to have

• Knowledge of Microsoft licensing models (CSP, EA, Consumption-based billing)
• PowerShell or Microsoft Graph basics
• Experience with Power BI or SAM tools
• ITIL Foundation certification
• Experience with Intune, GitHub, Apple Business Manager, or AI administration tools

We offer: 

• Official employment in accordance with Ukrainian labor law. 
• Military service deferment.  
• Modern working equipment. 
• Regular performance reviews to support your professional growth. 
• 24 working days of paid vacation annually. 
• Paid sick-leaves. 
• English language classes. 
• Compensation for educational and training programs. 
• Team buildings and corporate events in a friendly and collaborative environment. 

We are looking for a detail-oriented and responsible Payment Officer to join our Gaming team. In this role, you will be responsible for processing customer withdrawals, monitoring payment transactions, identifying suspicious activity, and ensuring smooth payment operations in a fast-paced 24/7 environment.

HOW YOU WILL MAKE AN IMPACT

• Process customer withdrawals accurately and within SLA timelines
• Monitor payment queues and ensure timely transaction handling
• Verify transactions according to internal procedures and compliance requirements
• Identify suspicious transactions, fraud patterns, or anomalies and escalate them when necessary
• Work closely with Risk, Anti-Fraud, Support, and Payments teams
• Handle high-volume transaction workflows efficiently
• Maintain high standards of accuracy and operational quality
• Report recurring issues and suggest process improvements
• Follow AML, KYC, and fraud prevention procedures
• Adapt quickly to changing priorities and operational demands

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 1+ year of experience in Payments, Gaming, Fintech, or related industries
• Basic understanding of payment systems, payment providers, and transaction flows
• Familiarity with AML, KYC, and fraud prevention principles
• Experience processing withdrawals and handling payment operations
• Strong attention to detail and ability to follow procedures consistently
• Analytical mindset with the ability to identify irregularities and suspicious behavior
• Good communication and teamwork skills
• Ability to work under pressure in a high-volume environment
• Experience working in shift-based or 24/7 operations is a plus
• English level: Upper-Intermediate or higher

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships

ThingsBoard, Inc. was founded in 2016. We develop software products for IoT (Internet of Things). Our Private Cloud department runs dedicated ThingsBoard environments for 40+ enterprise customers on AWS, GCP, Azure and StackIT, including some of the largest IoT deployments on the platform.
We are looking for a technical Customer Success Manager to own our largest enterprise accounts: making sure they get value fast, their environments stay up to date, and their teams bring new use cases to production faster. This is not a sales role: pricing, contracts and renewals are handled by Sales.

Requirements:
— 4+ years in a customer-facing technical role (Technical Account Manager, Solutions Engineer, Customer Success Engineer, Implementation Engineer).
— Hands-on experience with IoT or data platforms: you have built or integrated solutions yourself.
— Good understanding of IoT protocols (MQTT, HTTP, CoAP), REST APIs and JSON.
— Scripting skills in JavaScript or Python. Basic SQL.
— Understanding of cloud infrastructure: Kubernetes, managed databases, load balancers.
— Experience working with enterprise stakeholders, from engineers to management.
— Strong English skills (C1).
— A proactive and structured approach.

Responsibilities:
— Be the main point of contact for 2 strategic enterprise customers at the start, growing to 4–6.
— Advise customer engineers on mapping use cases onto ThingsBoard: device profiles, rule chains, integrations, dashboards, alarms, multi-tenancy.
— Review customer solutions and recommend best practices for performance and scale.
— Build quick proofs of concept and examples that unblock customer teams.
— Plan and control upgrades and maintenance of customer environments together with our Reliability Engineers.
— Work on security and compliance questionnaires together with the engineering team.
— Demo new ThingsBoard features (Trendz, Edge, mobile app) and drive adoption.
— Collect customer feedback and run regular business reviews.

Key Challenges for the First Year:
1. Enterprise Account Ownership: Took ownership of 2 strategic enterprise accounts, becoming their primary point of contact and technical advisor. Retained both accounts throughout the year.
2. Customer Success & Adoption: Helped each customer bring at least one new use case into production faster through technical guidance, architecture reviews, or proof of concept (PoC) development.
3. Proactive Maintenance & Communication: Ensured 100% of planned upgrades and maintenance activities were communicated to customers at least 2 weeks in advance, with no unexpected disruptions.
4. Account Health & Business Reviews: Conducted quarterly business reviews for every account and kept CRM account health records consistently up to date.
5. Revenue Growth & Portfolio Expansion: Increased recurring revenue from these customers (plans, instances, and add-ons) by at least 6% year over year and expanded the portfolio to 4–6 enterprise accounts.

Will be a plus:
— Experience with ThingsBoard.
— German language.
— Experience with security questionnaires and enterprise procurement.

What We Offer:
— Working on an open-source IoT platform with thousands of installations globally.
— Work with the largest enterprise IoT deployments on the platform.
— Competitive salary plus annual performance bonuses.
— Office in Kyiv, hybrid format, flexible hours.
— An experienced team without bureaucratic overhead.
— Career growth and regular salary reviews.
— Medical insurance, complimentary English classes.
— Team-building and corporate events.

By submitting your CV, you consent to ThingsBoard Inc collecting and processing your personal data for recruitment purposes in accordance with our Privacy Policy and ISO 27001 requirements. Your data will be retained for 12 months from the date of submission and securely deleted thereafter unless you are hired. You may withdraw consent at any time by contacting us.

Team Summary

We are an Emulated Data Collection team responsible for gathering essential data for a variety of programs. Our work focuses heavily on smart home and IoT security devices, encompassing both commercially available products and devices in early-stage development. To capture this data, we emulate real-world events using custom actions or predefined scenarios to create the exact conditions required. Our data collection takes place indoors and outdoors across diverse lighting and weather conditions. Throughout these scenarios, we interact with a wide range of subjects and objects, including people, cars, animals, packages, and custom objects such as doors, windows, and specific vehicle parts.

Job Summary

We are seeking a dedicated Quality Support Engineer to drive hardware readiness, manage equipment inventory, and provide technical field support for our data collection operations. In this role, you will lead the end-to-end technical preparation for project launches, taking ownership of flashing, configuring, and assembling hardware setups, as well as troubleshooting equipment issues for our field engineers. The ideal candidate is a practical, self-driven specialist with a solid foundation in QA, hardware, or network basics. If you are someone who can confidently manage physical hardware installations, work independently to keep project equipment fully operational, and thrive in a hands-on technical environment, this role is a great fit for you.

Responsibilities and Duties

• Flash, configure, and assemble hardware and device setups for project launches
• Provide hands-on field support, remote troubleshooting, and technical onboarding for engineers
• Perform physical hardware and network installations using power tools
• Manage full inventory tracking and maintenance for all office and field equipment
• Mitigate technical risks (e.g., backup power, spare devices) and administer team accounts

• Draft technical SOPs using AI tools (e.g., Cursor) and collaborate with cross-functional teams

   

Qualifications and Skills

• Background in QA, hardware, software, or network basics
• Familiarity with smart home, IoT, or embedded devices
• Hands-on proficiency with power tools (drilling, mounting, etc.) for physical setups
• Proficiency in Google Workspace, Jira, Confluence, and AI tools
• Strong communication, teamwork, and time management skills

• At least B1 level of English

   

Nice to have

• Practical experience with CAD and 3D printing to create custom mounts, brackets, or protective cases

• Basic scripting skills (Bash, Python) or foundational system administration experience

   

We offer multiple benefits that include

• The environment of equal opportunities, transparent and value-based corporate culture and an individual approach to each team member.
• Competitive compensation and perks. Annual performance review.
• Opportunity to receive a Performance Bonus for your individual achievements and a Loyalty Bonus recognizing your dedication to the company.
• Gig-contract.
• 21 paid vacation days per year, paid public holidays according to the Ukrainian legislation.
• Development opportunities like corporate courses, knowledge hubs, and free English classes as well as educational leaves.
• Medical insurance is provided from day one. Sick leaves and medical leaves are available.
• Free meals, fruits, and snacks when working in the office.