Jobs Customer Support

Reports to: Contact Center Lead

About the Role: We are looking for a communicative, energetic, and customer-oriented Contact Center Operator to join our team. In this role, you will be the voice of our brand — engaging with players, keeping them informed about exciting new offers, and helping them resolve payment issues.

Working closely with our Contact Center Lead, you will ensure every player feels valued and supported. If you are fluent in Portuguese, Italian, and Greek, love talking to people, and want to grow in a dynamic, fast-paced environment — we would love to meet you!

Key Responsibilities:

• Make outbound calls based on assigned tasks and scripts + sending SMS 
• Inform players about available bonuses, promotions, and offers
• Assist customers with failed payments and related issues
• Handle first-line customer inquiries and requests
• Prepare and submit daily activity reports in the approved format
• Participate in daily planning meetings and performance discussions

Requirements & Skills:

• Excellent spoken Portuguese, Italian, and Greek (C1/C2 level)
• Strong communication and active listening skills
• Friendly, confident, and outgoing personality
• Customer-focused mindset with a positive attitude
• Previous experience in a call center or similar role is a plus, but not required

Note: If you enjoy talking to people and creating positive customer experiences, we’d love to have you on our team!

We Offer:

• Format: Remote work. Schedule: Tuesday – Saturday (from 13:00 to 21:00). 
• Compensation: Competitive salary based on your experience + performance bonuses.
• Payments: In USDT (white crypto).
• Growth: Opportunity for professional and career growth within the project.
• Benefits: Paid vacation and sick leave, opportunities for continuous learning.

We are looking for a Call Center Team Lead who combines the talent of a salesperson with the systematic approach of a manager. We need a person who speaks fluent English, understands player psychology, and knows how to build department operations to achieve maximum ROI.

Your future challenge: Effective management of the Outbound Sales team, increasing conversion rates, and ensuring flawless service for clients.

What you will do:
— Build department operations from scratch (selecting tools, client workflows, knowledge base);
— Make calls during the launch phase to test databases, refine scripts, and set sales standards;
— Hire, interview, and onboard sales agents to build a high-performing team (10+ people);
— Manage daily operations, conduct 1:1s, monitor KPIs, QA, and scale the department;
— Write and continuously optimize English sales scripts to maximize conversion rates.

What we expect:
— 2+ years as a Call Center Team Lead, Supervisor or Senior Specialist in iGaming, Gambling, Crypto, or Forex (mandatory);
— Advanced English (C1) for fluent communication, scriptwriting, and monitoring nuances;
— Strong sales mindset with proven objection handling and deal-closing skills;
— Deep understanding of key metrics (Conversion Rate, Retention, LTV, ROI) and data analysis;
— Confident user of CRM systems, VoIP telephony, and Google Sheets/Excel.

What we offer:
— Remote work with a 5/2 schedule;
— Payments in USDT (white crypto);
— Competitive salary + performance bonuses based on department results;
— Paid vacation and sick leave;
— Opportunity for career growth within the project.

We are a modern online project with an international audience, where user experience, response speed, and security play a key role. As we continue to grow, we are looking for a Night Support Manager to help us maintain a high level of service.

Responsibilities:
— Handle incoming user requests via LiveChat
— Assist with technical, general, and payment-related inquiries
— Provide guidance on platform functionality, bonus policies, and verification procedures
— Escalate complex cases to relevant teams
— Contribute to the improvement of internal support processes

Requirements:
— English proficiency at B2 level or higher
— Stress resistance and strong attention to detail
— Technical literacy, understanding of blockchain fundamentals
— Experience in iGaming is preferred but not mandatory
— Experience with LiveChat or similar systems is a plus

What we offer:
— Remote work with a 2/2 shift schedule
— Salary in white USDT crypto
— Training and support from an experienced international team
— Opportunity for growth within the project

Our requirements:

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time)

• Confident PC user with solid knowledge of Microsoft Windows

• Technical background or strong interest in exploring software and hardware products

• Strong organizational, training, and time-management skills

• Excellent communication and active listening abilities

• Understanding of conflict resolution

• Empathy, positive attitude and self-control

Nice to Have:

• Previous experience in customer or technical support

• IT education or relevant technical background

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary:

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities:

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products

• Identify, analyze, and troubleshoot technical issues and provide effective solutions

• Respond to support queries via phone, chat, and email

• Assist customers with software and hardware configurations, billing, and merchant services–related requests

• Maintain clear and detailed documentation of all service inquiries.

We are seeking a highly qualified Head of Customer Support to join our fast‑growing iGaming startup. Our team combines deep industry expertise, many years of hands‑on experience, and a strong professional network - making us ambitious, highly capable, and ready to scale.

Key Responsibilities:

• Recruiting, onboarding, mentoring, and developing the support team.
• Developing and implementing processes, procedures, and quality standards.
• Monitoring team performance and ensuring adherence to key metrics (CSAT, response time, etc.).
• Managing support tools, and other platforms.
• Ensuring high customer service standards in a 24/7 dynamic environment.
• Collaborating with other departments to enhance the customer experience.
• Improving communication processes with clients Increased response speed and quality.
• Implementation of a service desk and control of task processing.

• Creation of reports and analytics for the department.

   

Requirements:

• Proven experience in a similar role within the iGaming industry.
• Strong understanding of Tier‑1 market specifics.
• Excellent leadership skills and experience managing teams.
• Outstanding communication and organizational abilities.
• Ability to analyze data and deliver detailed reports.
• English proficiency at B1+ level.

We offer:

• Work in an international Tier‑1 iGaming environment.
• Remote format with flexible schedule.
• Competitive compensation and performance bonuses.
• Opportunity to shape global marketing strategy and scale a Tier‑1 product.
• Collaborative, multicultural team atmosphere.

About US

Headquartered in New York City, USA, B2B Soft is an established leader in the development, implementation, and support of retail management systems (RMS) designed for the wireless retail industry. With over 10 years in business, we have built a best-in-class point of sale (POS) solution recognized by major telecom operators and serving customers across North America.

As a true product organization, we work seamlessly with clients to ensure that the evolution of the platform is always in sync with their business needs, with a solid infrastructure behind it. Recent addition of the autonomous product suite well coincides with the post COVID-19 reality and enables telecom operators to conduct all aspects of their commerce via kiosks.

A client’s success is our priority. Innovation is our tool. We care about customers by going above and beyond in intellect and effort. We are honest and curious. And we are agile, applying our knowledge and skills to best serve our clients and partners. Here, you will work with advanced products, be part of open and transparent culture, learn both IT and business and advance quickly.

Summary:

As a Customer Support Specialist, you will have an opportunity to join a very dynamic team and become a trusted advisor to our clients, with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders. You will interact with US busines owners, learn about the telecom industry and embark on an IT career path within the organization.

Key Responsibilities:

• Help existing and prospective customers by providing timely and accurate information about B2BSoft products

• Identify, analyze, and troubleshoot technical issues and provide effective solutions

• Respond to support queries via phone, chat, and email

• Help Customers with software and hardware configurations, billing, and merchant services related requests

• Provide clear and complete documentation and notes on all service inquiries

Our requirements:

• Fluent/advanced English (MUST!)

• Spanish is a huge +

• Ability to work night shifts (6 shifts: Kyiv time: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00)

• An experienced PC user (General Microsoft Windows knowledge)

• Existing technical background or a strong desire to explore the field of software and hardware products

• Training and time-management skills

• Communication and listening

• Understanding of conflict resolution

• Empathy, positive attitude and Self-Control

Optional:

• Previous experience in the Support field

• Technical background and IT education

• Experience in working with CRM and Jira;

Compensation/Benefits:

Our culture is a collaborative, hands-on community where all voices are welcome at the table and existing associates’ welcome new employees with open arms. We are in an exciting phase of accelerated growth, and we welcome motivated individuals keen to hit the ground running. We also offer career and proficiency development plans and free English courses with native speakers.

We are a U.S.-based logistics and transportation company with over 10 years of experience in the industry. Our offices in Lviv, Ivano-Frankivsk, Odesa is growing, and we’re looking for a Customer Service Representative to join our dynamic team.

We provide full training and all the tools needed to succeed in this role. It’s a great opportunity to dive into the world of logistics and grow into a long-term member of our international team.

🔧What You’ll Be Doing:

• Communicating with customers daily via phone and email
• Coordinating logistics and handling dispatch processes
• Answering inbound calls from clients and vendors (a top priority)
• Working with databases and internal systems
• Providing friendly, helpful support to all customers

• Performing other duties as assigned by the team or business needs
  ✅What We’re Looking For:
   

  • Proficiency with computers (Microsoft Office is a plus)
  • Strong communication, self-organization, and problem-solving skills
  • Ability to work effectively in a fast-paced, high-pressure environment
  • English level: Upper-Intermediate or higher (spoken and written)
  • Work from one of our offices in Lviv, Odesa or Ivano-Frankivsk
  • A team player with a quick learning mindset

  💼What We Offer:
   

  • A supportive, young team in a modern office with great transport access
  • Taxi covered for early/late shifts
  • Competitive salary (based on experience and performance)
  • Paid vacation and sick leave

  
  Shift 1: Mon—Fri 15:00–00:00
  Shift 2: Thursday—Sunday 15:00–00:00
  Shift 3: Mon—Fri 00:00–07:00
  Shift 4: Thu—Sun Thu — Sun (or Fri — Mon or Sat — Tue) — 07:00-15:00

• Shift 5: Thursday—Sunday 00:00–07:00

🌟 If you’re ready to kickstart or grow your career in international logistics, love working in English, and want to be part of a fun, fast-paced team — we’d love to meet you!

We’re hiring VIP Managers for a new international iGaming project focused on DACH, Scandinavia, and the UK.

What you’ll do:
• Build and maintain relationships with VIP players
• Communicate via calls, messengers, SMS & email
• Retain active and reactivate inactive players
• Work with personalized bonuses and offers
• Provide a high level of personalized customer service

Requirements:
• Fluent German + English/Russian 
• Strong communication and interpersonal skills
• iGaming / VIP / Sales / Customer Support experience is a plus, but not required

Conditions:
• Fully remote
• Location doesn’t matter
• Up to $2,000 + bonuses depending on experience & language level
• Crypto payments
• New team — great opportunity to join the project at an early stage

Headway Inc is a global tech company, revolutionizing lifelong learning by creating digital products for over 170 million users worldwide. Our mission is to help people grow. We’re proud to be ranked 4th among the World’s Top EdTech Сompanies by TIME magazine. We believe lifelong learning should be accessible, personalized, and impactful to each individual. That’s how we change the world and why we bring together exceptional minds.

The core of our achievements is our team. We believe in people and shared values SELECT. That’s why, together with Alona Sharai, Head of Support at Headway Inc, we’re looking for a Support Agent to help build scalable AI-powered support while influencing product decisions.
 

The team you'll be working with

Support works with almost every product at Headway Inc, in close contact with Product, Engineering, and Payments. Automation handles the routine. What reaches you is what it couldn't: refunds where the right call isn't obvious, users who've already had an answer and still don't have a solution.
 

How you grow here

Once your work on tickets is stable, you start taking on more alongside it – automations, analytics, knowledge base, the hardest cases – and eventually go deep in whichever direction fits you. The opportunities are there. Which ones you take, and when, is your call.
 

Why this is exciting

• Support here is being rebuilt, not maintained. Automation is already in production and carrying live volume. You'll be working with that system, and on it, as the agent role keeps shifting toward quality and analysis.
• Room to build instead of repeat. When volume allows, that time goes to learning and projects.
• A team that values proactivity, systemic thinking, and openness to feedback.
   

This role is your calling if you

• Take a problem to the end instead of handing it over, even when the end is three teams away.
• Ask why a flow exists, and notice when the answer doesn't hold up.
• Talk in outcomes: what you changed, why it mattered, how you know it worked.
• Pick up new tools fast and are comfortable around technology, AI included.
• Keep working well when priorities and processes move under you.
• Want feedback and aren't afraid to challenge the status quo.
• See support as a business function.
• Have some experience in support or another user-facing role. Mindset counts more than years.
• Communicate confidently in English (Upper-Intermediate and higher).
   

What you’ll do

• Handle complex user cases that require empathy and deep product understanding rather than templated responses.
• Work in synergy with AI tools: monitor response quality and continuously improve automation.
• Audit and improve support processes: identify inefficiencies and initiate scalable solutions.
• Act as a bridge between users and the product team by surfacing insights and recurring issues.
• Proactively detect anomalies or spikes in user requests and help mitigate risks early.
• Grow into the work behind the tickets – automations, analytics, and the knowledge base other agents rely on
   

What to know going in

• Day-to-day, this is agent work. User requests are the core of the job, and the automation and process side grows out of that rather than replacing it.
   

What do we offer

• Work within an ambitious team on a socially impactful education product.
• An office with a reliable shelter, generators, satellite internet, and other amenities.
• Access to our corporate knowledge base and professional communities.
• Personal development plan.
• Compensation for English language learning, external training, and courses.
• Medical insurance and full sick leave compensation.
• Sports activities: running, yoga, boxing, and more.
• Corporate holidays: we go on a week-paid holiday to rest and recharge twice a year.
• Supporting initiatives that help Ukraine. 
   

Working schedule

This is a full-time position with a hybrid remote option. It means that you can decide for yourself: whether you want to work from the office, remotely, or combine these options.

Support works in shifts: 8 hours a day, either Sunday to Thursday or Tuesday to Saturday.
 

Hiring process for this role
Screening call, interview with a team, reference check, bar-raising.

Are you interested? Send your CV!

We are a consulting company operating in the finance and cryptocurrency sector. We have an open remote position for a Customer Support Managers: Spanish language. 

Job Details:
 

Location: The candidate must be located in Ukraine, as the company provides work equipment (laptop and headset).

Employment Type: Unofficial employment (Temporary) 
Working Hours: NIGHT Monday to Friday, 9 hours per day.
17-1:00, 18-3:00, 19-4:00, 20-5:00 
(Including a lunch break and two 15-minute breaks)

Responsibilities: Provide oral and written consultations to clients regarding any questions related to the company's operations. There are no outbound calls or sales involved; the line is exclusively for incoming calls.

Salary: paid to a cryptocurrency wallet. If you have not used this method before, we will guide you through the process.
For more details, we can discuss via phone call or online interview.

Who we are:
Selesa offers IT outsourcing, specialist out-staffing, and project management services to enhance business operations. We focus on providing skilled professionals for IT needs, including development, security consulting, and business development. Selesa also manages sales, account management, and human resources to support company growth. Our services are known for efficiency, quality, and strong communication, making us a trusted partner for businesses looking to streamline and secure their IT infrastructure. Originated in Vilnius, Lithuania, we cater to global clients.

Who we are looking for:

We are looking for a Level 2 Support Specialist to act as the technical bridge between customer-facing Level 1 agents and Level 3 team, responsible for investigating and resolving complex issues in integrations with partners, payments, bonus malfunctions, and other platform issues. s.

Responsibilities

• Resolve complex technical incidents related to games, transactions processing, API requests
• Perform root cause analysis,prepare incident reports, escalate to L3 or dev team
• Manage second line investigation of issues and testing of newly released games 
• Perform detailed testing of the integrations with providers and operators
• Analyze logs and metrics to identify failures or anomalies
• Gather client requirements to coordinate with team
• Provide help to customer inquiries
• Coordinate the communication flow between L1 and L3 teams for escalated issues.
• Handle client escalations by updating status flags, escalating to L3.
• Identify and troubleshoot different types of APIs and customer integrations issues
• Maintain internal documentation

Requirements:

• Excellent communication skills
• Good knowledge of ticketing systems
• General understanding of client-server architecture
•  iGaming-specific knowledge would be a plus
• 2+ years of experience in Customer or Technical Support
• Strong analytical and troubleshooting mindset
• Expertise with documenting processes and knowledge
• Proficiency in English
• Strong attention to detail and teamwork skills
• Ability to meet deadlines in a fast-paced environment

What we offer:

• Fully remote position with a flexible schedule
• Long-term opportunity with potential for financial and career advancement

• Supportive and positive work culture, collaborating with like-minded teammates

   

When submitting your application, please make sure to include your responses to the following screening questions in your COVER LETTER:

1. Please explain to us your level of spoken/written English. Just rank it from 1 to 10, where 10 means a Native Speaker; 8-9 means a Near Native Speaker; 6-7 means Fluent Speaker; under 6 any further levels.
2. Can you share examples from your portfolio that showcase your Level 2 Support experience?
3. What are your monthly salary expectations for a long-term, full-time position (if we consider 40 hours a week)?
4. What is your notice period and how soon can you join ?

Job Summary: 

We are seeking skilled Platform Support Engineers to join our team at PAR Retail. This role is critical in ensuring the stability and reliability of our platform by managing customer-reported issues, troubleshooting technical problems, and maintaining accurate system documentation. 

The ideal candidate should have experience working in a technical support environment, with basic skills in SQL, XML data analysis, and system monitoring tools. This role requires excellent problem-solving abilities, attention to detail, and the ability to communicate effectively with both internal teams and customers. 

Key Responsibilities:

Issue Intake & Initial Investigation 

• Monitor and triage incoming support tickets submitted by clients in Jira. 
• Validate and investigate issues by reviewing database records, XML structures, and system logs. 
• Identify common data discrepancies and validate reports against POS transaction data. 
• Provide customers with guidance on common report errors and necessary corrections. 

Troubleshooting & Resolution 

• Utilize SQL queries and data analysis techniques to diagnose issues. 
• Identify whether an issue can be resolved at the support level or requires escalation. 
• Work with internal tools like Azure Application Insights to monitor system behavior and detect anomalies. 
• Document troubleshooting steps and resolutions for internal reference. 

Escalation to Engineering  

• Escalate unresolved issues to the various Engineering teams if deeper system investigation is required. 
• Create Jira engineering tickets with detailed findings, logs, and error reports. 
• Collaborate with engineering teams to ensure timely fixes and follow-ups. 

Communication & Maintenance Updates 

• Provide clear, professional updates to clients on the status of their issues. 
• Notify customers and internal teams of system maintenance, updates, and resolutions. 
• Maintain Statuspage/Email updates for scheduled releases and incident communications. 

Continuous Improvement & Documentation 

• Contribute to the knowledge base (KB) and internal documentation by writing and updating articles. 
• Participate in team meetings, sharing learnings from resolved cases to improve processes. 
• Identify recurring issues and propose long-term solutions to enhance system reliability. 

Requirements & Skills: 

• Experience in technical support, IT operations, or a similar role. 
• SQL skills for querying and troubleshooting data issues would be a great addition. 
• Familiarity with XML structures and data formatting. 
• Experience using monitoring tools like Azure Application Insights or similar. 
• Ability to communicate effectively with both technical and non-technical stakeholders. 
• Experience with Jira Service Desk managing support tickets. 

Work Schedule & Availability 

• Core working hours: 3pm – 12am Kyiv time, Mon-Fri (Remote). 
• Participation in daily standups and customer support meetings. 
• On-call responsibilities may be required for urgent support issues outside of core hours. 

About the Project

We're building a multi-agent AI system that automates B2B sales conversations end to end. The product is live and generating revenue for paying clients today, and demand is growing month over month as more agencies bring us on to scale their sales operations.

We're moving fast: shipping new features weekly and continuously refining the product's core logic based on real usage. Customer Success has been handled ad hoc alongside product work so far — now we're spinning it out into its own function, and we need someone who can build it properly from the ground up rather than inherit an existing setup.

About the Role

This is a hybrid role at the intersection of Customer Success and Product Ops — our first dedicated CS hire. You'll be the main point of contact for our B2B clients: taking them through onboarding, providing ongoing support, and systematically turning their feedback into clear input for the product team. You'll also give the product an operational backbone — ticket management and structured bug reporting. You'll work closely with the Product Lead on what gets built next — your read on clients is what shapes that conversation.

At this stage, responsibilities naturally overlap across the team — that's expected, and it's exactly why this role is built as a hybrid rather than split into narrow positions too early.

There's no existing playbook here — you'll be building the customer success function from the ground up: the first onboarding flow, the first support process, the first structured way client feedback reaches the product team. It's a rare chance to shape how CS works at a company from day one, rather than stepping into something already set in stone.

What You'll Do

• Build the customer success function from scratch: define the onboarding flow, support process, and feedback structure — there's no existing playbook to inherit.
• Onboard new B2B clients: bot setup, configuration, and hands-on support through their first weeks of use.
• Own day-to-day client support: handling requests, troubleshooting issues, and escalating complex cases.
• Systematically collect client feedback and translate it into clear, structured input for the product team.
• Manage tickets and backlog hygiene: status tracking, prioritization input (aligned with the Product Lead), and follow-through.
• Document and structure client-reported bugs into clear issues for the development team.
• Build and maintain a client health-score view; flag churn risk early.
• Coordinate with the internal team (product, engineering) to close client requests quickly.

What We're Looking For

• 2+ years of experience in Customer Success, Support, Account Management, or Product Ops, ideally in B2B SaaS.
• Proven experience building a CS/support function from scratch — you've set up onboarding flows, support processes, or feedback pipelines at a company that didn't have them yet, not just operated within an existing playbook.
• Ability to independently turn ambiguous, unstructured feedback into clear, actionable requirements.
• Strong attention to detail and organization — comfortable running multiple clients and tickets in parallel without dropping anything.
• Fluent written and verbal communication in English.
• Comfort working in a startup environment: ambiguity, evolving ownership, and fast-changing priorities.
• Nice to have: experience with ticketing tools (Notion, Linear, Jira, etc.) and a basic understanding of product development workflows.

What We Offer

• A true 0-to-1 opportunity: you'll design the playbook, not just execute someone else's.
• A high-ownership role on a small team, with direct impact on the product and the client experience.
• Flexible, fully remote work.
• Room to grow into a Lead role: as B2B scales, this role naturally splits into specialized tracks (Onboarding / Support / Account Management), and you're positioned to lead one of them — or grow the operational side into a dedicated Product Ops or Delivery Manager function.

Job Description

• Education & Experience: Associate's or Bachelor’s degree in Computer Science, Network Engineering, Information Technology, or equivalent practical experience. 2–4+ years of hands-on technical support experience working with enterprise networking, cellular routers, or industrial IoT hardware.
  
   
• Networking & Protocols: Strong foundation in TCP/IP networking, static/dynamic routing, subnetting, NAT, DHCP, DNS, IPsec, OpenVPN, and firewall administration.
  
   
• Cellular & Wireless Systems: Solid understanding of cellular technologies (3G/4G LTE/5G, CBRS), APN setup, SIM management, antenna selection, and cellular signal metrics (RSRP, RSRQ, SINR).
  
   
• Operating Systems & Diagnostic Tools: Proficiency with Linux command-line interfaces (SSH, terminal navigation), serial communications (RS-232/485), and diagnostic utilities such as Wireshark, tcpdump, and syslog.
  
   

• Soft Skills & Operational Capability: Excellent verbal and written communication skills to articulate complex technical steps clearly. Proven ability to systematically troubleshoot hardware/software interactions, manage a ticketing queue under defined SLAs, and maintain detailed documentation.

   

Job Responsibilities

The Technical Support Engineer (Tier 1/2) provides end-to-end technical assistance for MultiTech’s portfolio of industrial cellular routers, modems, and IoT gateways, including the MultiConnect® rCell and Conduit® series. Operating as the primary and secondary technical escalation layer—excluding Tier 3 software development or core firmware engineering—this role handles everything from initial customer inquiry to complex network troubleshooting.

Responsibilities span front-line support and advanced technical diagnostics. You will assist enterprise customers, distributors, and field engineers with initial hardware setup, SIM provisioning, APN configurations, and carrier connectivity over public and private cellular networks (LTE, 5G, CBRS). At an advanced level, you will analyze system logs, perform packet captures (Wireshark), and resolve complex IP routing, IPsec/OpenVPN tunnel, firewall, and NAT configurations. Additionally, you will guide users through device provisioning via the MultiTech DeviceHQ® management platform, deploy firmware updates using the mPower™ OS, and recreate customer-reported issues in a local lab environment to determine root causes before escalating genuine defects.

Department/Project Description

Partner is one of the leaders in design, development and manufacturing data communications equipment for the industrial Internet of Things — connecting physical assets to business processes to deliver enhanced value.

About us

At Mr. Jeff AMZ, we have been helping Amazon sellers reinstate deactivated accounts and resolve account health issues for over 5 years.

We are growing quickly and are looking for an attentive and responsible Assistant Manager for Amazon Appeals to strengthen our team.

You will work closely with our senior Amazon account reinstatement specialist, who will act as your mentor and guide you through the basics of preparing appeals, analyzing cases, and understanding the Amazon appeal process.

Responsibilities

You will assist our appeal managers with Amazon reinstatement cases, including:

• Preparing appeals for Amazon Seller Performance and other Amazon teams;
• Analyzing Amazon notifications, client documents, and case details;
• Communicating with clients in English, both in writing and by phone;
• Contacting Amazon Support regarding ongoing cases;
• Organizing case information, documents, and updates;
• Working with the Amazon Seller Central interface.

We provide training on how to prepare appeals, so previous reinstatement experience is a plus but not required.

Requirements

• English level B2 or higher, both written and spoken;
• Basic understanding of Amazon policies and the Amazon Seller Central interface;
• Strong attention to detail — this is a key requirement for the role;
• Ability to work with written information and documents;
• Responsible and organized approach to tasks;
• Good written communication skills;
• Willingness to learn Amazon appeal and reinstatement processes.

Will be a plus

• Experience with Amazon seller accounts;
• Practical knowledge of Amazon account suspensions and reinstatement cases;
• Experience in customer support, account management, e-commerce, or written communication with clients;
• Experience writing appeals, reports, or official letters in English;

What we offer

• Сompetitive compensation, discussed individually based on the interview results;
• Remote work format;
• Support and mentorship from a senior Amazon account reinstatement specialist;
• Professional growth in the e-commerce and Amazon field;
• Support from experienced managers;
• Opportunity to develop expertise in Amazon account reinstatement.

How to apply

Please send your CV and briefly answer:

• What is your English level?
• Do you have any experience with Amazon?
• Have you worked with clients or written communication before?