Jobs Customer Support

We are looking for a highly organized and detail-oriented Operations Manager Assistant to join our growing team. In this role, you’ll be responsible for ensuring smooth day-to-day operations, supporting management, and keeping internal processes efficient and compliant. 

🔑 What You’ll Do 

• Oversee and optimize administrative and operational processes 
• Manage document flow, reporting, and internal record-keeping 
• Support HR and finance teams with onboarding, payroll, and compliance tasks 
• Coordinate communication between departments and external partners 
• Monitor KPIs, prepare regular reports, and ensure timely task completion 
• Implement best practices to improve operational efficiency 

✅ About You

• Desire to get experience in a back-office, operations, or administrative manager role 
• Strong organizational and multitasking skills 
• Excellent communication in English (written and verbal) 
• Proficiency in MS Office / Google Workspace (knowledge of ERP/CRM systems is a plus) 
• Understanding of HR, finance, or legal workflows will be an advantage 
• Proactive mindset with strong problem-solving skills  
• Degree in Economics or Statistics is a pus 

🎯 Why Join Us? 

• Competitive salary  
• Remote work  
• Flexible schedule  
• Career growth opportunities  
• Sport compensations  
• Supportive corporate culture 

Про компанію Profisea

Profisea, an Israeli boutique DevOps and Cloud company, has for over nine years been providing end-to-end solutions and support for business. Our teams of highly-skilled professionals draw on their deep industry knowledge and vast technology expertise to deliver top-notch, dynamic and lean solutions to solve various business challenges for companies of any size, from startups to enterprises.

Our mission is to help our clients implement best DevOps practices and design cost-effective and secured cloud architecture to maximize performance, ensure faster deployment, improve the quality of the client’s offering – whether services or products – and reduce time to market.

In 2021, Profisea's team launched a unique AI-based Cloud management platform that allows you to visualize, manage Cloud infrastructure, and reduce your cloud expenses on virtual assets by up to 90%.

Profisea provides state-of-the-art solutions custom-tailored to every type of client, with a full range of services including:

- DevOps as a service (CI/CD, Continuous Monitoring, Infrastructure as a Code, Microservices, Kubernetes, DevSecOps)
- Cloud Computing (Cloud Migration, Cloud Security, Cloud Environment Creation and
- Management, FinOps with ProfiSea Labs, Cloud Security)
- SRE as a service
- NOC as a service
- ALM consulting
If you are planning to migrate to the cloud, thinking about building a transparent CI/CD pipeline or adopting DevSecOps or Kubernetes in your enterprise, Profisea is here to help. We are ready to design your cloud architecture, secure your cloud and make it cost-effective.

Profisea is a boutique DevOps and Cloud company - AWS Premier Partner specializing in Cloud Architecture, DevOps, DevSecOps and FinOps.

We are looking for a Customer Success Manager who will work closely with clients using the Uniskai platform, helping them get the most value from the product and ensuring a great customer experience.

This role is perfect for someone who enjoys communicating with people, solving problems, and learning about cloud technologies.

We are open to junior candidates and applicants without prior experience who are motivated to learn and grow in the cloud and DevOps environment.

What you will do

Communicate regularly with clients using the Uniskai platform.

Check if clients are satisfied with the platform and help them use its features effectively.

Collect customer feedback about the product and user experience.

Help clients discover and use platform features and services.

Identify issues or improvement opportunities and share them with internal teams.

Coordinate technical support when needed.

Organize calls or meetings with DevOps or development teams if technical assistance is required.

Track client requests and ensure follow-up.

What we expect

English - Fluent.

Strong communication skills and client-oriented mindset.

Good organizational skills and attention to detail.

Ability to work with multiple tasks.

Interest in technology, cloud or DevOps will be a plus.

Experience with SaaS platforms, customer support or project coordination will be a plus but not required.

What we offer

Opportunity to be part of a growing company and to grow with us
Being at the forefront of the DevOps and Cloud services industry
Great compensation and commission
Professional working environment where you will be an essential member of our team

Our requirements:

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time)

• Confident PC user with solid knowledge of Microsoft Windows

• Technical background or strong interest in exploring software and hardware products

• Strong organizational, training, and time-management skills

• Excellent communication and active listening abilities

• Understanding of conflict resolution

• Empathy, positive attitude and self-control

Nice to Have:

• Previous experience in customer or technical support

• IT education or relevant technical background

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary:

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities:

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products

• Identify, analyze, and troubleshoot technical issues and provide effective solutions

• Respond to support queries via phone, chat, and email

• Assist customers with software and hardware configurations, billing, and merchant services–related requests

• Maintain clear and detailed documentation of all service inquiries.

About SKyPRO

SKyPRO has been delivering Identity & Access Management (IAM) solutions for more than 38 years. While we have extensive experience with OpenText Identity Manager, we are continuously expanding into new markets with our own products and modern identity solutions.

One of our flagship products is ACDI (Audit, Compliance & Data Intelligence), a powerful platform that helps organizations collect, analyze, and audit identity-related data across multiple systems.

We're looking for a technically minded person who enjoys working directly with customers, solving problems, and helping improve our product. This is an excellent opportunity for someone who likes combining technical work with customer interaction.

Your Mission

As a Technical Consultant for ACDI, you will support customers throughout the product lifecycle—from demonstrations and installations to troubleshooting and continuous improvements.

Your responsibilities will include:

• Delivering product demonstrations and technical presentations to customers and partners.
• Installing, configuring, and upgrading the ACDI solution in customer environments.
• Providing technical support and troubleshooting product issues.
• Investigating bugs and implementing small fixes or enhancements within the product.
• Assisting customers with integrating ACDI with various data sources, directories, and databases.
• Working closely with the development team to identify, reproduce, and resolve product issues.
• Creating and maintaining technical documentation when needed.
• Participating in customer projects and ensuring successful product deployments.
• Continuously learning new technologies and helping improve both the product and implementation processes.

What We're Looking For

Must have

• Spoken English at B1–B2 level or higher (you will work with international customers).
• 2+ years of experience in a technical IT role (technical support, implementation, consulting, systems engineering, software development, IAM, or similar).
• Experience working with databases, directories, APIs, or system integrations.
• Good troubleshooting and analytical skills.
• Basic to good programming or scripting experience (Java, JavaScript, PowerShell, Bash).
• Understanding of REST APIs, LDAP, SQL, or similar integration technologies.
• Good Linux knowledge.
• Strong communication skills and customer-oriented mindset.
• Ability to work independently and manage multiple tasks.
• Willingness to learn new technologies and grow with the company.
   

Nice to have

• Experience with Identity & Access Management (IAM) solutions.
• Familiarity with OpenText Identity Manager / NetIQ IDM.
• Experience with eDirectory/Active Directory or LDAP directories.
• Linux administration skills.
• Knowledge of Java.
• Experience with Docker or cloud environments.
• German language skills (B1+) are a plus.

What We Offer

• Remote work with flexible working hours.
• Competitive salary based on your experience.
• Personal development through expert coaching and technical training.
• Opportunity to work with innovative IAM technologies.
• An international, open-minded team working with customers worldwide.
• Immediate start.
• 24 calendar days of paid vacation plus paid sick leave.
• Long-term career growth in a company that values technical excellence and innovation.

A global Marketing Technology company, recognized by leading industry analysts, is helping some of the world's most well-known brands drive customer engagement through a unique combination of data, technology, and creativity. With a strong product, a proven business model, and the mindset of a fast-growing startup, the company is entering an exciting stage of growth.

Joining a team of talented professionals across multiple global locations offers excellent opportunities for career development, with a strong culture of internal promotion and continuous learning.

The company is looking for a Technical Support Specialist – an energetic self-starter and problem-solver with strong technical skills, eager to learn, grow, and deliver exceptional support while working alongside experienced professionals.

Responsibilities:
 

• Monitor, maintain, and support production environment
• A key person for integration projects and requests from customers (data oriented)
• Construct ETL processes
• Conduct data QA and analysis
• Perform configuration management
• Create robust and scalable processes
• Communicate directly with customers to solve technical issues
  
  Requirements:
• Working hours 9AM - 18AM in 9 hour shifts 5 days a week
• Outstanding technical skills
• Experience with SQL
• Fast learner looking to be exposed to, and work with new technologies
• Strong interpersonal and communication skills
• Team player with self-learning and problem-solving abilities
• Agile, highly motivated, exceptional work ethics, ambitious, a super-multitasker and with a sense of responsibility to follow through on tasks
  
  Desired:
• Experience working with enterprise-grade customers
• Experience with operating systems such as Windows and Linux
• Experience debugging issues in web applications – logs, networking, etc
• Experience with monitoring tools (DataDog)
• Experience with working with APIs and integrations
• Understanding of networking terminologies and functionality such as DNS, http, ports, et

We are looking for a Beta Community Support Engineer to join our big and skilled team, working on a big navigation system. The navigational app works on smartphones and tablets, letting people outsmart traffic, communicate, share trips etc.

The Beta community includes several thousand volunteers worldwide who participate in various testing phases of the product and aid in improving product quality. The main responsibilities include daily management and communication with the Beta Community — monitoring Beta feedback, bug reports, suggestions and ensuring questions have a response.

Responsibilities:

• Monitoring and debugging Beta community bug reports, suggestions and forum posts
• Releasing Beta-staged versions to the community via Centercode
• Identifying important and critical issues to track and report about to internal teams

Requirements:

• High level English speaker — be able to write and communicate verbally in proficient English, using technical and testing related terminology
• 1+ year in L2 Technical Support or 1+ year in manual QA
• Familiarity with bug tracking systems and test management tools
• Task oriented — able to deliver quickly on tight schedules and deadlines, and must be able to adapt to frequent changes in requirements

We offer:

• Opportunities to develop in various areas (web, mobile, backend testing, API testing, etc)
• Compensation package (20 paid vacation days, paid sick leaves)
• Flexible working hours
• Medical Insurance
• English courses with a native speaker, yoga (zoom)
• Paid tech training and other activities for professional growth
• Work from comfortable office in the center of Warsaw
• International business trips

RISK inc: An International iGaming Company Pushing the Boundaries of Entertainment
 

Who We Are: An international iGaming company specializing in identifying and fostering the growth of high-potential entertainment markets. With 1000+ professionals in 20+ locations, we operate in 10 countries, serving over 300,000 customers.

Always Pushing the Boundaries? You Already Belong at RISK!
 

Our global-scale operations are based on strong internal expertise, analytics, and data research. We have expertise in iGaming operations (sports betting, online casino), digital and affiliate marketing, tech solutions, and data analytics.

We're looking for a Quality Specialist to join our Customer Support team and help build a quality assurance system that actually improves service.

If you genuinely enjoy monitoring, can defend your evaluations with solid reasoning, and care about doing the work well even when it's not the easy path - we'd like to talk.
 

Why this role: This isn't a role where you follow a fixed checklist - you'll have real ownership over how quality is measured and how training is built. Your input directly shapes how agents are evaluated and developed, and your feedback on recurring customer issues feeds back into product and process decisions. If you're someone who naturally looks for what could work better and likes building things from scratch, there's a lot of room here to do that.
 

Responsibilities:

• Conduct regular quality monitoring, analyze results, provide structured feedback, and track improvements.
• Support agent onboarding by developing training materials, assessments, and delivering training sessions.
• Conduct knowledge assessments, identify gaps, and organize targeted training.
• Maintain and improve the knowledge base, response macros, scoring guidelines, assessments, and AI prompts.
• Analyze customer complaints, repeat contacts, and monitoring results to identify systemic issues and improvement opportunities.
• Develop and implement solutions together with relevant teams and measure their impact.
• Track key support quality metrics and prepare regular reports.
   

What matters to us:

• 1+ year of experience in iGaming within Customer Support Quality, Training, VIP/Customer Experience, or Support Operations.
• Practical experience in quality monitoring, onboarding, knowledge management, or support process improvement.
• Fluent Ukrainian and English at B1 level or higher.
• Strong analytical mindset and ability to turn identified problems into practical, measurable solutions.
• Understanding of key Customer Support and customer experience metrics.
• Ownership, initiative, and confidence in providing honest, well-reasoned feedback.
• Readiness for regular, detail-oriented quality monitoring alongside training and project tasks.
   

Nice to have

• Experience building or optimizing QA processes.
• Experience developing knowledge bases, macros, scoring guides, or training materials.
• Experience using AI tools for Customer Support or quality monitoring.
• Experience working across different GEOs.
• Knowledge of Turkish.
   

Our Benefit Cafeteria is Packed with Goodies:

• Children Allowance
• Mental Health Support
• Sport Activities
• Language Courses
• Automotive Services
• Veterinary Services
• Home Office Setup Assistance
• Dental Services
• Books and Stationery
• Training Compensation
• And yes, even Massage!

We are looking for a customer-focused VIP Customer Support Specialist to build and maintain strong relationships with our high-value customers. In this role, you will deliver a premium customer experience by providing personalized, efficient, and solution-oriented support. You will collaborate with cross-functional teams to ensure customer satisfaction, resolve complex inquiries, and contribute to long-term customer loyalty.

Job responsibilities

• Serve as the primary point of contact for VIP customers, providing personalized support via email, chat, and phone.
• Build long-term relationships with customers by understanding their preferences, behaviors, and individual needs.
• Resolve customer inquiries and issues promptly while maintaining a high level of professionalism and customer satisfaction.
• Collaborate with internal teams (Marketing, Product, Payments, Operations, etc.) to address customer needs and deliver tailored solutions.
• Monitor customer activity and engagement to identify opportunities for improving retention and overall experience.
• Stay up to date with company products, services, promotions, and industry best practices.
• Support the planning and execution of exclusive customer campaigns, events, and loyalty initiatives.
• Share customer feedback and insights to help improve internal processes, products, and the overall customer experience.

Experience

• 1+ years of experience in Customer Support, Account Management, Customer Success, or a similar client-facing role.

Language Skills

• Fluent English (additional languages are an advantage).

Skills

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Experience working with CRM platforms and customer support tools.

What We Offer

• Fully remote work format.
• Access to educational resources and professional development programs.
• A supportive team and exciting professional challenges.
• 20 working days of paid vacation per year.
• Paid sick leave and medical benefits.
• Corporate events and regular team gatherings.

We are looking for a customer-oriented and detail-focused Customer Support Specialist with proven experience in the iGaming industry. The ideal candidate is confident in written English, comfortable working in a fast-paced 24/7 environment, and able to handle multiple tasks while maintaining a high standard of communication. You should be proactive, responsible, and capable of recognizing sensitive situations and acting according to internal procedures.
 

HOW YOU WILL MAKE AN IMPACT:

• Providing customer support via live chat and email
• Handling players’ inquiries, requests, and complaints
• Identifying complex or sensitive cases and escalating them to the relevant departments
• Ensuring compliance with internal quality standards and communication guidelines
• Working according to the assigned schedule and meeting individual KPIs
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Minimum 1+ year of experience in customer support 
• Written English proficiency at B2 level or higher
• Willingness to work shift schedules, including night shifts, weekends, and public holidays
• Ability to stay focused in a multitasking environment
• Strong attention to detail and strict adherence to instructions
   

HOW WE WILL KEEP YOU SMILING

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are a fast-growing product company leveraging AI to process and deliver structured data from architectural plans. Our platform generates detailed Excel outputs used by clients for further analysis and internal workflows.

We’re looking for a data tagger to join our team and help us build the best AI models in
the construction industry.

About the role:

You will be identifying and classifying different types of drawings and data in
architectural plans that will make our different models achieve superior quality.

Requirements:

• High level of English — requirements are written in English, and our market ismainly the US — meaning that architectural plans are written in English too.
• Ability to grasp new concepts fast — you will be given responsibility to makeimportant decisions regarding how things should be classified and analyzed in a
  domain that will be new to you. Eagerness and capability to learn are crucial.
• Dedication and accuracy — accuracy in tagging can make or break a model’squality, and you will have to tag a lot of data.

Why Join Us:

• Work at a product-focused company building with modern technologies.
• Be part of a collaborative, fast-moving team where your work has a real impact.
• Get hands-on experience with real-world data workflows, automation, and AI-driven processes.
• Enjoy a competitive salary and a stable, long-term workload.
• Earn performance-based bonuses with clear opportunities for professional growth.
• Build a long-term career in a growing, well-funded company.

Profisea is a boutique DevOps and Cloud company — AWS Premier Partner specializing in Cloud Architecture, DevOps, DevSecOps and FinOps.

We are looking for a Customer Success Specialist who will work closely with clients using the Uniskai platform, helping them get the most value from the product and ensuring a great customer experience.

This role is perfect for someone who enjoys communicating with people, solving problems, and learning about cloud technologies.

We are open to junior candidates and applicants without prior experience who are motivated to learn and grow in the cloud and DevOps environment.
 

What you will do:

Communicate regularly with clients using the Uniskai platform.

Check if clients are satisfied with the platform and help them use its features effectively.

Collect customer feedback about the product and user experience.

Help clients discover and use platform features and services.

Identify issues or improvement opportunities and share them with internal teams.

Coordinate technical support when needed.

Organize calls or meetings with DevOps or development teams if technical assistance is required.

Track client requests and ensure follow-up.

What we expect:

English — Fluent.

Strong communication skills and client-oriented mindset.

Good organizational skills and attention to detail.

Ability to work with multiple tasks.

Interest in technology, cloud or DevOps will be a plus.

Experience with SaaS platforms, customer support or project coordination will be a plus but not required.
 

What we offer:

Opportunity to be part of a growing company and to grow with us

Being at the forefront of the DevOps and Cloud services industry

Great compensation 

Professional working environment where you will be an essential member of our team

Наш клієнт Call Power — міжнародна компанія у сфері онлайн-гемблінгу, що пропонує послуги спортивного беттингу та онлайн-казино, маючи значну присутність на ринку Латинської Америки.

Стратегічний фокус компанії — забезпечення високоякісного та персоналізованого ігрового досвіду завдяки використанню сучасних технологій і локалізованих сервісів, адаптованих до вподобань гравців із різних країн Латинської Америки.

Компанія розробляє та запускає власні ігри для казино, а також самостійно розвиває й підтримує власні платформи CRM, Customer Support (CS) та Back Office.

Ідеально для тих, хто прагне:

• Керувати командою спеціалістів, які відповідають за процеси та якість клієнтського сервісу, а також сприяти їх професійному розвитку;
• Одночасно управляти кількома проєктами — від етапу концепції до повної реалізації;
• Розробляти нові процеси клієнтського сервісу та оптимізувати вже існуючі;
• Документувати бізнес-процеси з використанням нотації BPMN (схеми as-is та to-be);
• Розуміти принципи роботи контакт-центру, включаючи ключові показники (SLA, FR, CT), управління навантаженням, планування персоналу та щоденні операційні процеси;
• Контролювати та вдосконалювати систему забезпечення якості: аналізувати показники якості, виявляти вузькі місця, розробляти й впроваджувати покращення;
• Формувати вимоги до змін у скриптах, інструкціях та регламентах роботи операторів;
• Визначати цілі, пріоритети та плани розвитку команди;
• Координувати впровадження змін із суміжними департаментами (IT, навчання, HR, продуктова команда);
• Готувати звіти щодо статусу проєктів і презентації для керівництва;
• Виступати точкою ескалації для вирішення складних питань, пов'язаних із процесами або якістю сервісу.

Досвід, який стане твоєю перевагою:

• Підтверджений досвід роботи на посаді Team Leader або Operations Manager у сфері клієнтської підтримки чи iGaming;
• Практичний досвід управління Supervisors та багаторівневими командами служби підтримки;
• Глибоке розуміння процесів клієнтської підтримки, ключових показників ефективності (KPI) та принципів забезпечення якості сервісу;
• Розвинені аналітичні навички, здатність інтерпретувати дані, виявляти закономірності та приймати стратегічні рішення на їх основі;
• Досвід роботи з CRM-системами, платформами для обробки звернень (ticketing systems) та інструментами аналізу ефективності;
• Відмінні комунікаційні навички та досвід ефективної взаємодії зі стейкхолдерами;
• Знання галузевих нормативних вимог, стандартів комплаєнсу та найкращих практик - буде плюсом;
• Досвід документування бізнес-процесів із використанням нотації BPMN (Bizagi, Camunda Modeler, Visio, draw.io або аналогічних інструментів);
• Досвід роботи із системами контролю якості (speech analytics, чек-листи оцінювання, оцінка дзвінків та інших взаємодій із клієнтами);
• Впевнені навички аналізу даних у Excel або Google Sheets; досвід роботи з BI-інструментами - буде плюсом.

Ми цінуємо:

• Стратегічне мислення та орієнтація на бізнес-результат і потреби клієнтів;
• Сильні лідерські якості, здатність об'єднувати Supervisors і команди навколо спільних цілей та ефективно впливати на досягнення результатів;
• Високий рівень аналітичного мислення, уважність до деталей та вміння приймати рішення на основі даних;
• Проактивний підхід, орієнтація на пошук рішень і здатність передбачати потенційні виклики до їх виникнення;
• Стресостійкість та здатність ефективно працювати в умовах високого навантаження, зокрема під час управління великими командами або регіональними інцидентами;
• Високий рівень відповідальності, почуття власності за результати роботи та ефективність регіонального напряму;
• Гнучкість і готовність працювати в динамічному середовищі, що постійно змінюється;
• Відмінні навички організації роботи, визначення пріоритетів та управління часом;
• Відкритий і командний стиль комунікації, здатність будувати довіру та підтримувати ефективну взаємодію між командами;
• Орієнтація на безперервне вдосконалення процесів, впровадження інновацій і розвиток команди.

Долучайся - і нехай твоя історія зростання розпочнеться.

Our client Call Power is an international online gaming company offering sports betting and casino services, with a significant presence in Latin America. Strategic focus is to deliver a high-quality, personalized gaming experience, leveraging advanced technology and localized services to cater to the preferences of the different Latin American players. Develop and launch own Casino Games, as well as operate own CRM, CS and Back-office platforms.

Perfect for those who aim to:

• Lead and develop a team of specialists/analysts working on customer service processes and quality;
• Manage multiple projects simultaneously, from concept through implementation;
• Design new customer service processes and optimise existing ones;
• Document business processes using BPMN notation (as-is / to-be diagrams);
• Understanding of contact centre operations (SLA, FR, CT), line workload, staffing, and daily operational specifics;
• Oversee and contribute to quality control: analyse quality metrics, identify bottlenecks, propose and implement improvements;
• Define requirements for changes to scripts, guidelines, and operator instructions;
• Set goals, priorities, and development plans for the team;
• Coordinate changes with related departments (IT, training, HR, product);
• Prepare project status reports and presentations for senior management;
• Act as a point of escalation for complex process or quality issues.

Experience you’ll need to bring:

• Proven experience in a Team Leader or Operations Manager role within customer support or iGaming environments;
• Demonstrated experience managing Supervisors and multi-level support teams;
• Strong understanding of customer support operations, KPIs, and service quality frameworks;
• Advanced analytical skills with the ability to interpret data, identify patterns, and drive strategic decisions;
• Experience working with CRM systems, ticketing platforms, and performance analytics tools;
• Knowledge of industry regulations, compliance standards, and best practices - will be a plus.
• Proven experience documenting business processes in BPMN notation (Bizagi, Camunda Modeler, Visio, draw.io, or similar);
• Experience working with quality control systems (speech analytics, evaluation checklists, call/interaction scoring);
• Strong data analysis skills (Excel/Google Sheets; BI tools - will be a plus).

It's a perfect match if you have those personal features:

• Strategic thinker with a strong business and customer-centric mindset;
• Confident leader capable of influencing and aligning Supervisors and teams toward shared goals;
• Highly analytical, detail-oriented, and comfortable making data-driven decisions;
• Proactive, solution-oriented, and able to anticipate challenges before they arise;
• Calm and resilient under pressure, especially when managing large teams or regional incidents;
• Strong sense of ownership and accountability for regional performance and outcomes;
• Adaptable and comfortable working in a fast-paced, constantly evolving environment;
• Excellent organisational, prioritisation, and time-management skills;
• Collaborative and transparent communication style, fostering trust and engagement across teams;
• Committed to continuous improvement, innovation, and people development.

Apply, and let your growth journey begin.

Your future responsibilities:

• Support and development of software systems
• Collaboration with business users and vendors
• Requirements analysis
• Coordination of change implementation
• Participation in incident and problem resolution

Your skills and experience:

• Experience in software support, including SaaS solutions, and interaction with external vendors
• Understanding of operating principles and administration of Windows Server-based systems
• Basic knowledge of networking technologies, information security, and system integration
• Analytical mindset, strong communication skills, and ability to multitask

We offer what matters most to you:

• Competitive salary: we guarantee a stable income and annual bonuses for your personal contribution. Additionally, we have a referral reward program for attracting new colleagues to Raiffeisen Bank
• Social package: official employment, 28 days of paid leave, additional “maternity leave” for fathers, and financial assistance for parents upon the birth of children
• Comfortable working conditions: the possibility of a hybrid work format, offices equipped with shelters and generators, provision with modern equipment
• Wellbeing program: all employees have access to medical insurance from the first working day; consultations with a psychologist, nutritionist or lawyer; discount program for sports and shopping; family days for children and adults; massage in the office
• Learning and development: access to over 130 online educational resources; corporate training programs, online library, mentoring program
• A great team: our colleagues are a community where curiosity, talent and innovation are welcomed. We support each other, learn together and grow. You can find like-minded people in over 15 professional communities, reading or sports clubs
• Career opportunities: we encourage advancement within the bank between functions
• Innovation and technology. Infrastructure: AWS, Kubernetes, Docker, GitHub, GitHub actions, ArgoCD, Prometheus, Victoria, Vault, OpenTelemetry, ElasticSearch, Crossplain, Grafana. Languages: Java (main), Python (data), Go (infra, security), Swift (IOS), Kotlin (Andorid)Datastores: Sql-Oracle, PgSql, MsSql, Sybase. Data management: Kafka, AirFlow, Spark, Flink, we develop expertise in AI and actively integrate it into processes
• Support program for defenders: we preserve jobs and pay the average salary to mobilized people. We have a support program for veterans, and the Bank’s veteran community is developing. We are working to raise awareness among managers and teams on the issues of veterans’ return to civilian life. Raiffeisen Bank is recognized as one of the best employers for veterans (Forbes)

______________________________________________________________________

Твої майбутні обов’язки: 

• Супровід і розвиток програмних систем
• Взаємодія з бізнес-користувачами та постачальниками
• Аналіз вимог
• Координація впровадження змін
• Участь у вирішенні інцидентів і проблем

Твій досвід та навички:

• Досвід підтримки програмного забезпечення, включно з SaaS-рішеннями, та взаємодії із зовнішніми постачальниками (вендорами)
• Розуміння принципів роботи та адміністрування систем на базі Windows Server
• Базові знання мережевих технологій, інформаційної безпеки та інтеграції інформаційних систем
• Аналітичне мислення, комунікаційні навички та вміння працювати з кількома задачами одночасно

Пропонуємо те, що має значення саме для тебе: 

• Конкурентна заробітна плата: гарантуємо стабільний дохід та річні бонуси за твій особистий внесок. Додатково, у нас діє реферальна програма винагороди за залучення нових колег до Райффайзен Банку
• Соціальний пакет: офіційне працевлаштування, 28 днів оплачуваної відпустки, додатковий “декрет” для татусів, та матеріальна допомога для батьків при народженні дітей
• Комфортні умови праці: можливість гібридного формату роботи, офіси забезпеченні укриттями та генераторами, забезпечення сучасною технікою
• Wellbeing програма: для всіх співробітників доступні медичне страхування з першого робочого дня; консультації психолога, нутриціолога чи юриста; дисконт програми на спорт та покупки; family days для дітей та дорослих; масаж в офісі
• Навчання та розвиток: доступ до понад 130 навчальних онлайн-ресурсів; корпоративні навчальні програми, онлайн бібліотека, програма менторства
• Крута команда: наші колеги — це спільнота, де вітаються допитливість, талант та інновації. Ми підтримуємо один одного, вчимося разом та зростаємо. Ти можеш знайти однодумців у понад 15-ти професійних ком’юніті, читацькому чи спортивному клубах
• Кар’єрні можливості: ми заохочуємо просування всередині банку між функціями
• Інновації та технології. Infrastructure: AWS, Kubernetes, Docker, GitHub, GitHub actions, ArgoCD, Prometheus, Victoria, Vault, OpenTelemetry, ElasticSearch, Crossplain, Grafana. Languages: Java (main), Python (data), Go(infra,security), Swift (IOS), Kotlin (Andorid) Datastores: Sql-Oracle, PgSql, MsSql, Sybase. Data management: Kafka, AirFlow, Spark, Flink, розвиваємо експертизу в AI та активно інтегруємо в процеси
• Програма підтримки захисників і захисниць: ми зберігаємо робочі місця та виплачуємо середню заробітну плату мобілізованим. Для ветеранів та ветеранок у нас діє програма підтримки, розвивається ветеранська спільнота Банку. Ми працюємо над підвищенням обізнаності керівників та команд з питань повернення ветеранів до цивільного життя. Райффайзен Банк відзначений як один з найкращих роботодавців для ветеранів (Forbes)

About LimTC © Limitless Technology Consultants LLC:

LimTC is a Ukrainian outsourcing company that partners with international clients to help them grow, and we grow together with them. We build long-term collaborations where every team member plays a meaningful role. From tackling business challenges to managing operations end-to-end, we take ownership and deliver real value. At LimTC, you’re not just a resource — you’re part of a trusted, heard, and empowered team. We believe in ideas, initiative, and professional growth. Whether working with clients or building internal solutions, your voice matters here. Join us and be part of a company where your work makes a difference every day.

Key Functions:

• Provide day-to-day client support via case management generated via multiple channels:
• Ticketing system (Amazon)
• Phone Calls (including feedback and troubleshooting)
• continuously deliver a high-quality and effective service to clients, liaising with the Team Leader, as appropriate;
• Adhere to operational processes, policies, and documentary requirements;
• Ensure all client and internal documentation is safely maintained and accessible in accordance with GDPR and internal policy.
• Identify areas of personal development, e.g., training on a specific activity and reaching out to their Team Leader for assistance;
• Maintain a regular dialogue with other team members/leads, sharing learning experiences and enabling clients to provide a consistent, high-quality service;
• Use their initiative to troubleshoot technical issues raised by the client and deliver solutions that meet policies.

• Document any changes or new solutions for other agents to use.

   

Required Experience/Characteristics:

• Relevant previous experience
• Experience in working with a team
• Basic computer experience
• Spoken and written English at least an Advanced level
• Location: Ukraine
• Good communication skills and an ability to interact effectively
• Across all levels within the organization
• Ability to prioritize multiple tasks
• Good understanding of PC skills with the ability to document processes
• Strong team player
• Ability to work under their own initiative and follow directions from their Team
• Confidential, tactful, and diplomatic
• Puts the client first, acting sympathetically to their needs, thereby strengthening the overall relationship
• Committed to working within the client’s agreed values and framework.

Working schedule:

• 8 hours per day
• 5 days per week

Work is organized in two fixed shifts with rotation every 3–4 weeks (no option to choose a preferred shift):

Shift 1:
Monday–Thursday: 6:00 PM – 2:00 AM
Sunday: 4:00 PM – 12:00 AM

Shift 2:
Monday–Thursday: 2:00 PM – 10:00 PM
Friday: 11:00 AM – 7:00 PM

Benefits:

• Working in an environment with native English speakers
• Remote work
• Ukrainian Holiday coverage
• 18 paid vacation days
• We provide technical equipment 
• A stepping stone into the IT technologies space
• HR benefits
• Growing project and company with the ability to contribute to the core and apply creativity
• Amazing, talented people and a personal approach at all levels!

We are looking for a  Account /  Devops manager to serve as the primary technical bridge between our customers and our cloud asset management platform. You'll own relationships with strategic accounts, helping engineering and platform teams unlock the full value of infrastructure-as-code through deep product adoption, technical guidance, and proactive support.

This role sits at the intersection of DevOps and customer success — you should be equally comfortable reviewing a Terraform module with a customer's platform team and presenting a quarterly business review to a VP of Engineering.

WHAT YOU'LL DO
 

• Own technical relationships for accounts, serving as their trusted advisor throughout the customer lifecycle.
• Lead onboarding and implementation planning, helping customers codify their cloud infrastructure and migrate unmanaged resources into IaC workflows Conduct regular technical health reviews.
• Collaborate with Sales to support pre-sales technical evaluations, RFPs, and proof-of-concept engagements Act as the voice of the customer to Product and Engineering, advocating for feature requests and surfacing product gaps.
• Build integration guides, runbooks, and best-practice documentation covering Terraform, Cloudflare, and cloud provider workflows
• Respond to escalations with urgency, coordinating across Support, Engineering, and leadership as needed

WHAT WE'RE LOOKING FOR
 

• 4+ years in a technical customer-facing role — TAM, Solutions Engineer, or similar — ideally at a SaaS, DevOps, or cloud infrastructure company.
• Hands-on experience with IaC tooling: Terraform, Pulumi, CloudFormation, or Ansible Solid understanding of cloud platforms (AWS, GCP, or Azure) and modern infrastructure concepts.
• Experience with VPCs, IAM, Kubernetes, CI/CD pipelines Familiarity with GitOps workflows, state management, and infrastructure drift detection.
• Strong communication skills — able to explain complex infrastructure concepts to both engineers and business stakeholders.
• Track record of managing enterprise accounts with significant ACV.
• Comfort operating in a fast-moving startup environment with ambiguity and shifting priorities.