Jobs Customer Support

About Us

ElevateOS is the all-in-one operating system for multifamily communities that combines a custom resident application and property management hub with hotel-style concierge and on-demand services, smart home integrations and management features. Since 2014, we've helped residents love where they live, and property teams run smarter. As of now, we power 600+ buildings nationwide and continue to grow through both technology innovation and strategic acquisitions. We are not just a software company, we are in the business of making people feel at home.

About the Role

We're looking for a Technical Support & Data Specialist to help us monitor and maintain data across our network of 800+ product applications. You'll keep application records accurate, catch and flag issues as they come up in real time, and work closely with our IT team to get things resolved. A smaller part of the role (around 30%) involves directly supporting residents and property staff with account and platform questions.

Responsibilities

• Monitor the status and data of 800+ product applications, keeping records accurate and current.
• Identify and flag technical issues, sync errors, or data discrepancies in real time.
• Escalate issues to the IT team, track them, and follow up to confirm resolution.
• Maintain clear, up-to-date documentation of application status and known issues.
• Handle a portion of resident/property staff inquiries via email — account access, basic how-to, navigation.
• Support process improvements for managing application data more efficiently.
  
  Requirements
• 1+ years in a technical support, data operations, or IT-adjacent role.
• Comfortable working with structured data and high volumes of records.
• Basic technical fluency — able to read/understand app status data and communicate clearly with an IT team.
• English Upper-Intermediate (B2).
• Direct customer support experience a plus, not required.

Our client is a U.S.-based logistics and transportation company with over 10 years of experience in the industry. They are looking for a Customer Service Representative to join their dynamic team.

They provide full training and all the tools needed to succeed in this role. It’s a great opportunity to dive into the world of logistics and grow into a long-term member of our international team.
 

🔧What You’ll Be Doing:

• Communicating with customers daily via phone and email
• Coordinating logistics and handling dispatch processes
• Answering inbound calls from clients and vendors (a top priority)
• Working with databases and internal systems
• Providing friendly, helpful support to all customers
• Performing other duties as assigned by the team or business needs

✅What We’re Looking For:

• Proficiency with computers (Microsoft Office is a plus)
• Strong communication, self-organization, and problem-solving skills
• Ability to work effectively in a fast-paced, high-pressure environment
• English level: Upper-Intermediate or higher (spoken and written)
• Work from office in Lviv,
• A team player with a quick learning mindset
   

💼What We Offer:

• A supportive, young team in a modern office with great transport access
• Taxi covered for early/late shifts
• Competitive salary (based on experience and performance)
• Paid vacation and sick leave

We are looking for a Support Team Lead to oversee and develop our Customer Support team across TIER1 markets. This role combines people management, quality assurance, operational excellence, and performance analytics.

The ideal candidate has previous experience in the iGaming industry, strong leadership skills, and a data-driven mindset. You will be responsible for ensuring exceptional customer support quality, coaching team members, monitoring KPIs, and driving continuous process improvements.

Key Responsibilities:

• Lead, mentor, and support a team of Customer Support Agents
• Monitor team performance and ensure achievement of operational KPIs
• Conduct regular quality assurance reviews and provide structured feedback
• Analyze support metrics and identify trends, risks, and improvement opportunities
• Handle escalated customer cases and complex operational issues
• Participate in hiring, onboarding, and training new team members
• Develop and maintain support processes, guidelines, and best practices
• Collaborate with Product, Payments, CRM, VIP, and Technical teams to resolve customer-facing issues
• Prepare reports on team performance, customer satisfaction, and operational efficiency
• Drive continuous improvements in customer experience and internal workflows

Requirements:

• 2+ years of leadership experience within Customer Support
• Previous iGaming experience is mandatory
• Upper-intermediate English level or higher
• Strong analytical and problem-solving skills
• Experience working with support KPIs, SLA management, and quality assurance processes
• Experience onboarding, coaching, and developing support agents
• Ability to manage escalations and independently resolve operational issues
• Strong communication and stakeholder management skills
• Experience working with customer support platforms preferably Intercom OR/AND other.

Nice to Have:

• Experience supporting TIER1 markets
• Experience with reporting tools and dashboards
• Knowledge of payment flows and responsible gaming procedures
• Experience building support documentation and knowledge bases

Personal Qualities:

• Proactive and ownership-driven mindset
• Strong leadership and coaching skills
• Attention to detail
• Data-driven decision-making approach
• Excellent organizational skills
• Ability to stay calm under pressure
• Strong sense of accountability
• Positive and solution-oriented attitude

We are looking for a Night Shift Customer Support Specialist to join our team and help ensure timely communication with our customers during overnight hours. 

Working Schedule Monday to Friday, 11:00 PM – 7:00 AM (CET)

What you’ll do

- Respond to incoming customer support tickets in English 

- Monitor and process incoming emails 

- Provide customer responses using established templates and guidelines 

- Maintain response times in accordance with internal standards 

- Work with internal tools, including email, the admin panel, and AI-assisted support tools 

- Take on additional support-related responsibilities as the role evolves

What we’re looking for

- Ability to work independently and manage a high volume of requests 

- Attention to detail and consistency when following response templates 

- Comfortable working with web-based tools, email systems, and internal platforms 

- Intermediate English or higher 

- Ukrainian language proficiency

- Experience in customer support is a plus but not required

What we offer

- A fast-growing environment with minimal bureaucracy 

- Support for professional development 

- 15 paid vacation days 

- 15 paid sick days 

- 5 paid days off 

- Benefit bar

Are you in search of a career that guarantees stability, growth, and authentic opportunities to shape your future?

Join a rapidly growing American logistics company that ensures supply chains are efficiently managed across the United States. We operate according to international business standards, invest in our employees, and believe in developing future leaders from within our organization.

Now we are looking for a Support Manager for Night Shift. If you’re not experienced but have  desire to grow in logistics, we’re here to teach you everything you need to know.

What You’ll Do:

• Manage and oversee freight shipments throughout the USA.
• Communicate with English-speaking brokers, carriers, and drivers via phone and email.
• Process transportation paperwork and ensure its accuracy.

• Troubleshoot operational issues and maintain smooth delivery operations.

   

What We’re Looking For:

• Upper-Intermediate English or higher.
• Strong computer skills (Email, Internet, MS Office).
• Effective communication and negotiation skills.
• Good time-management and problem-solving abilities.

• A strong motivation to learn, grow, and build a lasting career.

   

What We Offer:

• Convenient 4/4 night schedule: 22:00 PM — 08:00 AM (office-based).
• Paid training and onboarding program.
• A modern office with a supportive and professional team.

• A company culture that values initiative, development, and teamwork.

   

Are you ready to kickstart your international career?

Apply now and become part of a team where your growth, ideas, and ambitions are truly appreciated.

📍Hybrid in Kyiv, Full-time

Trust Sourcing is a fast-growing IT outstaffing company with great ambitions. We operate in a very competitive market so every day we are looking for opportunities to be better. To be faster. Having a lot of ideas we are very open to fresh ones.
 

We are looking for an IT Specialist with a strong focus on IT Asset Management and System Administration (Windows). The role combines hands-on technical support, lifecycle device management, and basic system administration. The specialist will be responsible for configuring and maintaining user devices, resolving software issues, and supporting internal users on demand.

This role requires B1+ English communication skills (written and verbal) and the ability to explain technical topics clearly at a basic level to non technical users.
 

Key Responsibilities

IT Asset Management:

— Maintain inventory of company IT assets (laptops, peripherals, accessories).

— Track asset lifecycle: procurement, setup, assignment, replacement, and decommissioning.

— Search for IT equipment availability across European markets using online tools and vendor platforms.

— Communicate with store managers and suppliers via email and messengers to confirm availability, pricing, and delivery timelines.

System Administration & Workstation Management:

— Install, reinstall, and configure Windows 11 on company devices.

— Perform initial system setup: drivers, system updates, security settings, and standard configurations.

— Install, configure, and update required software and tools.

— Ensure devices are ready for employee use according to internal standards.
 

IT Support & Troubleshooting:

— Provide on-demand IT support to internal users.

— Diagnose and resolve software-related issues (OS, applications, drivers, system settings).

— Apply structured troubleshooting steps and escalate issues when required.

— Clearly explain issues and solutions to users in a simple, understandable way.
 

Documentation & Communication:

— Document common issues, solutions, and configuration steps.

— Communicate clearly with non-technical users and internal stakeholders.

— Use Google Search efficiently to quickly find solutions, documentation,

drivers, and vendors.
 

Requirements

— Proven 0,5+ years of experience as an IT Support Specialist/ System Administrator/Hardware Specialist, or similar role.

— Understanding of Windows 11 principles and architecture.

— Hands-on experience with: OS installation and reinstallation, System configuration and optimization, Software installation and troubleshooting.

— Basic understanding of IT hardware (laptops, monitors, peripherals).

— Ability to independently research solutions using online resources.

— Intermediate B1+ English level or higher (verbal and written).

— Ability to explain technical topics on a basic, user-friendly level.

— Confident written communication via email and messengers.

— Strong problem-solving mindset.

— Ability to work independently and manage multiple support requests.

— Attention to detail in asset tracking and documentation.

— Responsible and service-oriented approach to internal support.
 

Nice to Have

— Experience with IT asset tracking tools or spreadsheets.

— Familiarity with remote support tools.

— Experience working with distributed or international teams.
 

What We Offer

— Stable workload with clear responsibilities.

— Exposure to real IT operations and asset management processes.

— Opportunity to grow toward advanced system administration roles.

— Fair compensation package +bonuses;

— Office in the Kyiv center;

— Accounting coverage, professional courses;

— Friendly team and many more.

Referral

We are always searching for new talents and welcome your recommendations.
Have someone on your mind? Send them to us. 
For a successful hire for this position, you will receive a 100 USD Gross bonus

You are a person who loves watching tables, review that everything works
You were a spider in your previous life and you hate it when some thread does not work
You love finding any issues in the system and drilling in the issues as far as you can
You enjoy working in untypical hours. [ Evening shifts ] [ Early morning shifts ]
You feel that you can make streaming services work seamlessly. By addressing issues as fast as you can
Join the content experts team to watch content and content tools to deliver the best quality possible with no threads broken

Requirements:

• At least 1-year experience in a similar position (Product Support or relevant experience etc.)
• Good English language skills (at least intermediate spoken and written level)
• Strong knowledge of ticketing systems and troubleshooting workflows.
• Jira, Grafana, Datadog knowledge
• Networking understanding

Good to have:

• Automation scripting, and tech support skills
• Cloud computing
• Web applications and servers architecture understanding,
• HTTP, REST API Monitoring tools and principles
   

Job responsibilities:

Shift Details & Work Schedule:

• Hours: 30–40 hours per week
• Shifts: 6:00 AM – 3:00 PM or 2:00 PM – 11:00 PM, Monday through Sunday
• Note: Flexibility is required. Shifts may include 8–12 hours on weekends and/or additional night shifts based on client requests

Key Responsibilities:

During your shift, you will be responsible for monitoring, triaging, and escalating issues during non-regular working hours. Specifically, you will:

• Monitor content streaming tools to identify and report any system issues
• Monitor content delivery tools to detect and troubleshoot transcoding errors
• Ensure third-party vendor tools and integrations are working seamlessly
• During monitoring downtime, review streaming content and provide quality feedback

Who We Are

PAR Stuzo, with its Open Commerce® product suite and patent pending Wallet Steering® System, empowers Convenience & Fuel Retailers to gain more share of wallet and customer lifetime value than possible with any other solution provider. Stuzo’s unified Open Commerce product suite consists of: Activate for Intelligent 1:1 Loyalty, Transact for Contactless Commerce, and Experience for Cross-Channel Customer Experiences. Stuzo’s solutions are supported by a set of subscription-based program management services and are contractually backed by its 1.5X Performance Guarantee.  

Who You Are:

We are seeking a skilled and proactive Support Engineer Scan Data with expertise in Node.js and intermediate SQL to join our team. The ideal candidate will be responsible for managing the day-to-day operations of our scan data processes, submitting files, correcting errors, and ensuring the smooth running of our systems. Proficiency in Python is a plus.

Responsibilities + Activities:

- Oversee and manage week-over-week and day-over-day scan data processes to ensure the timely submission and processing of data files.
- Monitor system performance and respond to issues promptly to maintain smooth operations.
- Other operational tasks as assigned by management.
File Management:
- Submit and manage scan data files, ensuring accuracy and completeness.
- Identify, diagnose, and correct errors in file submissions and data processing.
System Maintenance:
- Perform regular maintenance tasks to ensure the reliability and performance of scan data systems.
- Troubleshoot and resolve technical issues related to Node.js applications and SQL databases used in scan data processing.
Development and Scripting:
- Develop and maintain scripts and tools using Node.js to automate routine tasks and improve operational efficiency for scan data processes.
- Utilize intermediate SQL skills to manage and query databases effectively, ensuring accurate scan data handling.
- Python knowledge is a plus for additional scripting and automation tasks.
Documentation:
- Document all operational procedures, error corrections, and maintenance activities meticulously.
- Maintain detailed records of system configurations, changes, and troubleshooting steps specific to scan data operations.
Collaboration and Communication:
- Work closely with other technical staff, third parties, support teams, and clients to address technical issues and requirements related to scan data.
- Communicate effectively with stakeholders to provide updates and gather feedback on scan data processes.
 

Experience & Skills You’ll Need:

- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field; or equivalent experience.
- Proven experience as a Support Engineer or in a similar operational role, with a focus on scan data solutions or similar systems.
- Experience with Node.js development and intermediate SQL.
- Proficiency in Node.js for developing and maintaining applications and scripts for scan data processes.
- Intermediate SQL skills for querying and updating data, specifically for scan data.
- Familiarity with SFTP, POS systems, and data processing workflows.
- Basic understanding of Python is a plus.
- Excellent documentation skills with a keen eye for detail.
- Ability to create clear and concise technical documents, user manuals, and procedural guides specific to scan data operations.
- Familiarity with scan data processes with consumer packaged goods. 
- Proficiency in managing and utilizing UPC codes and maintaining comprehensive product catalogs.

Will be a plus:

Certifications in relevant technical fields (e.g., Microsoft SQL Server, AWS Certified Developer).

We offer:

- Long-term employment;

- Competitive compensation with regular performance based salary and career development reviews;

- Flexible working hours;

- Unique and friendly environment where everyone can explore and learn new technologies.

We are looking for an IT Support Engineer!

Requirements:
- Experience in a similar position for 2 years;
- Experience with MDM solutions;
- Understanding of network technologies (TCP/IP, DHCP, DNS, VPN);
- Experience with OS (macOS, Windows at administrator level, Linux at basic level);
- Basic experience with Google Workspace or Microsoft365;
- Experience with ticket system and wiki;
- Experience with deployment tools;
- Installation, configuration, and troubleshooting software;
- Experience with modular repair;
- Experience with inventory systems;
- English B1

Responsibilities:

- Setup and support of office corporate network;
- Maintenance of office computers and office equipment;
- Asset management;
- Providing technical support to the company's employees, including remote ones;
- Managing MDM, credentials, group policies, and access rights

Our benefits to you:
🍀 An exciting and challenging job in a fast-growing business group, with the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance, and more
🤝🏻 Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset, is guaranteed
🧑🏻‍💻 Modern corporate equipment based on macOS or Windows, and additional equipment is provided
🏖️ Paid vacations, sick leave, personal event days, days off
💵 Referral program — enjoy cooperation with your colleagues and get a bonus
📚 Educational programs: regular internal training sessions, compensation for external education, attendance at specialized global conferences
🎯 Rewards program for mentoring and coaching colleagues
✈️ In-house Travel Service
🦄 Multiple internal activities: online platform for employees with quests, gamification, presents and news, clubs for movie/book/pets lovers, and more
🎳 Other benefits could be added based on your location

BSG is a Communication Platform as a Service (CPaaS) designed to streamline how businesses connect with customers across multiple channels. Our flexible, cloud-based solutions integrate communication tools directly into your apps or websites, enabling real-time engagement.
 

We are looking for a Customer Support who will become a part of our team!

What are you going to do:

• Information and technical support of existing and new clients online via chat or e-mail;
• Work with tickets in the Zendesk system (database of customer requests);
• Development and maintenance of the existing customer base;
• Analysis of the company's services and products, search and control of problem solving (together with the company's technical specialists);
• Performing other tasks of the head.

What are we looking for:

• At least B2 English level;
• Higher education (can be incomplete and preferably technical)
• Understanding of the basic principles of the Internet
• Experience working with email service
• Responsibility

What do we offer:

• Competitive salary;
• 24 calendar days of vacation;
• Additionally: 3 days off per year;
• Opportunities for growth;
• Friendly team.

Hey there! 👋 Cherry Entertainment is a fast-growing entertainment company creating addictive vertical short dramas for mobile audiences. Alongside our original series, we're also building AI-generated content and continuously expanding our product portfolio.

In addition to CherryShort, our R&D team develops and experiments with new products for both web and mobile, giving us the opportunity to explore new ideas and launch exciting projects.

As we continue to grow, we're looking for another Customer Support Specialist to join our team

Your main responsibilities:

• Handle incoming customer requests in Zendesk, with a strong focus on billing and subscription-related issues.
• Provide quality support while adhering to the team’s SLAs and KPIs.
• Handle customer complaints and come up with creative solutions in line with our support policy.
• Work with payment-related issues, including refunds, renewals, failed payments, and subscription changes.
• Create and maintain saved replies, FAQs, and internal support documentation.
• Collaborate across teams for reporting and bug resolution.

You're ideal for this role if you have:

• Advanced written English (В2-C1) and the ability to explain complex issues clearly, concisely, and politely.
• Previous experience in customer support, preferably in a mobile app, subscription-based product, or SaaS.
• Understanding of subscriptions, billing, refunds, renewals, and payment flows; experience with Stripe, PayPal, or similar platforms is a plus.
• Understand how mobile apps work (app versions, updates, compatibility with various devices).
• Strong attention to detail and the ability to handle multiple requests while maintaining a high quality of support.
• Ability to work independently, manage your time effectively, and stay calm when dealing with challenging customers

We offer you:

• Flexible hours & remote work.
• Join a young, driven team - be part of a small, ambitious crew that’s passionate, energetic, and always pushing boundaries.
• Time to recharge - vacation, sick leave, and personal days to take care of yourself.
• Exciting benefits on the way - we’re crafting a full perks package to make working with us even better.

 Lead Customer Support & Fulfillment

About Celtara

Celtara is a US-based D2C health & wellness brand creating functional products designed to support everyday well-being.

Our products are ready-to-eat superfood blends made with thoughtfully selected ingredients and formulas developed with nutritionists and herbalists. Each blend is focused on supporting a specific area of health, such as gut health, liver health, metabolism, or immunity.

Our approach combines nature, science, and transparency, with products designed to be simple to use and easy to integrate into a daily wellness routine.

About the Role

We are looking for a Customer Support & Fulfillment Lead to take ownership of our customer support and fulfillment operations.

This role combines team coordination, analytics, process improvement, and hands-on operational work. You will help ensure that customers receive high-quality support, orders are processed smoothly, and internal processes continue to improve as the brand grows.

What You’ll Do
 

• Lead day-to-day Customer Support & Fulfillment operations and help organize the team’s workload.
• Monitor key support metrics, including First Response Time, Resolution Time, backlog, and CSAT.
• Oversee fulfillment performance and help resolve delayed, stuck, lost, or problematic orders.
• Track chargebacks, refunds, win rates, and recurring customer issues.
• Analyze operational challenges and help identify practical solutions.
• Support and develop Customer Support team members through regular feedback and guidance.
• Improve customer service policies, Saved Replies, SOPs, and internal workflows.
• Coordinate with warehouses, fulfillment partners, and external service providers.
• Prepare clear reports on key metrics, current challenges, and ongoing improvements.
• Help evaluate team workload and identify when additional resources may be needed.
• Keep relevant stakeholders informed about important issues, risks, and progress.

What We’re Looking For
 

• 3+ years of experience in Customer Support, Customer Experience, Operations, or Fulfillment.
• Previous experience as a Team Lead, Senior Specialist, Supervisor, or in a role with ownership of processes or a small team.
• Strong e-commerce experience, ideally in a Shopify-based business.
• Experience supporting or managing Customer Support agents.
• Good understanding of Customer Support metrics and service quality.
• Experience with fulfillment, shipping, warehouses, and order management.
• Experience with chargebacks, refunds, disputes, and customer claims.
• Strong analytical and problem-solving skills.
• Confidence working with Google Sheets / Excel.
• Experience creating or improving SOPs, policies, and operational processes.
• English - B2+.

You’ll Be a Great Fit If You
 

• Enjoy taking ownership of your area and improving the way things work.
• Feel comfortable working independently while staying closely connected with the team.
• Like working with data and using it to understand what can be improved.
• Naturally look for practical solutions when challenges come up.
• Are organized and comfortable managing several priorities at once.
• Communicate clearly and keep others informed about progress and important updates.
• Enjoy building processes in a growing, fast-moving environment.
• Care about both customer experience and strong operational results.

What We Offer
 

• Competitive salary + performance-based bonuses.
• Fully remote work with a flexible schedule.
• Opportunity to work with a dynamic, fast-growing team.
• Supportive and friendly team environment.

Intent Solutions Group is launching a Virtual Event Operations Bootcamp for people who want to start a career in virtual event operations, live streaming, and technical support. During the Bootcamp, you’ll learn how professional virtual events and live streams are delivered for enterprise clients, including Fortune 500 companies and global organizations. You’ll gain hands-on experience with video conferencing platforms, live streaming, technical troubleshooting, and real-time event support.

What you’ll learn

• Enterprise virtual event workflows and live event operations
• Zoom and Microsoft Teams for professional events
• OBS Studio and live streaming fundamentals
• Audio, video, connectivity, and streaming troubleshooting
• Presenter and attendee support
• Real-time event monitoring and incident response
• Basic networking concepts related to video conferencing and streaming
• Enterprise support, communication, and escalation procedures

What you’ll gain

• Hands-on experience with live events and streaming technologies
• Practical experience communicating with English-speaking clients and global teams
• Technical troubleshooting and problem-solving skills
• Experience working in an international technology environment
• A strong foundation for a career in virtual event operations, live streaming, or technical support 
• The strongest Bootcamp participants may have an opportunity to start a paid career with a global technology company

Who we’re looking for

• English: Upper-Intermediate (B2+) or higher
• Strong communication skills
• Interest in technology, live streaming, and virtual events
• Ability to learn quickly and stay calm under pressure
• Attention to detail and a problem-solving mindset
• No previous professional experience is required

Program details

• Participation: Free of charge
• Location: Lviv, office-based
• Duration: 2–3 weeks
• Expected start: August 2026 (TBD) 

Ready to start your career in tech?

If you enjoy working with people, are interested in live-streaming technology, and want to gain practical experience in an international environment, we’d be happy to hear from you.

We are looking for a detail-oriented and responsible Payment Officer to join our Gaming team. In this role, you will be responsible for processing customer withdrawals, monitoring payment transactions, identifying suspicious activity, and ensuring smooth payment operations in a fast-paced 24/7 environment.
 

HOW YOU WILL MAKE AN IMPACT

• Process customer withdrawals accurately and within SLA timelines
• Monitor payment queues and ensure timely transaction handling
• Verify transactions according to internal procedures and compliance requirements
• Identify suspicious transactions, fraud patterns, or anomalies and escalate them when necessary
• Work closely with Risk, Anti-Fraud, Support, and Payments teams
• Handle high-volume transaction workflows efficiently
• Maintain high standards of accuracy and operational quality
• Report recurring issues and suggest process improvements
• Follow AML, KYC, and fraud prevention procedures
• Adapt quickly to changing priorities and operational demands
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 1+ year of experience in Payments, Gaming, Fintech, or related industries
• Basic understanding of payment systems, payment providers, and transaction flows
• Familiarity with AML, KYC, and fraud prevention principles
• Experience processing withdrawals and handling payment operations
• Strong attention to detail and ability to follow procedures consistently
• Analytical mindset with the ability to identify irregularities and suspicious behavior
• Good communication and teamwork skills
• Ability to work under pressure in a high-volume environment
• Experience working in shift-based or 24/7 operations is a plus
• English level: Upper-Intermediate or higher
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

We're looking for Customer Support Agent to join our team. As a Customer Support Agent, you will be the first point of contact for our clients, ensuring a smooth and efficient support experience through live chat and email. Your main focus will be resolving inquiries, escalating complex cases, and maintaining high standards of response time and quality.
 

HOW YOU WILL MAKE AN IMPACT

• Provide professional and timely support to users via live chat and email
• Handle player inquiries, complaints, and requests with empathy and accuracy
• Escalate complex or sensitive cases to the relevant departments
• Ensure compliance with internal quality standards and communication guidelines
• Maintain up-to-date knowledge of games, promotions, and internal procedures
• Follow the assigned schedule and meet individual performance KPIs (speed, CSAT, accuracy)
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Previous experience in Customer Support and IGaming is a must
• Excellent written communication skills in English (B2+) / French (B2+)
• Ability to work flexible shifts, including not only evenings, weekends, and holidays, but also night shifts
• Strong multitasking skills and attention to details
• Ability to work both independently and as part of a team
• Passion for providing high-quality customer service in a fast-paced environment
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.