Jobs Customer Support

Join JustMarkets — a Global CFD Broker — as a Customer Support Specialist, while working closely with our clients to ensure they receive the right products and will have an opportunity to deep dive in the world of investment.

If you want a fast-growing industry, flexible work, and a role where you actually learn — this is it.
Good English, clear communication, and curiosity matter most.

Work from anywhere. Grow with a supportive team. Stay close to investment trends (even if you’re new to them).

What you’ll do

• Support English-speaking customers via chats, emails and callbacks 
• Explain things in a clear and friendly way
• Solve issues using well-documented processes (and team support)
• Keep customer info updated and accurate
• Suggest improvements when you see ways to make things smoother

You’ll be a good fit if

• You have at least some experience in customer-facing roles (support, retail, hospitality, volunteering, tutoring — anything involving communication)
• Your English is around B2 or higher
• You value empathy, patience, and clear communication
• You learn quickly and like understanding how things work
• You’re reliable, organized, and attentive to detail

Nice to have

• Interest in fintech or digital products
• Experience with CRM or ticketing tools

What we offer

• A friendly and supportive team culture
• Structured onboarding and mentoring
• Real growth opportunities
• Medical insurance after probation
• Compensation for courses and language learning
• Gym membership or sports equipment reimbursement
• Paid 10 sick leave shifts and 160 paid vacation hours per year
• Full support with private entrepreneur setup and tax compensation
   

We’re Hiring: Customer Support Manager

Our mission: to deliver world-class gaming experiences by providing fast, reliable, and customer-centric support that builds trust, satisfaction, and long-term loyalty. We are looking for a Customer Support Manager to manage our support daily operations and ensure an outstanding experience for every player.

What You’ll Do:

• Deliver high-quality, timely, and professional assistance across all communication channels, including some of cold, reactivation or  up-sell outbound outreaches (live chat, email, etc.);
• Ensure hitting personal KPIs (list of KPIs) and continuous improvement;
• Participate in developing and optimizing support processes, workflows, and internal knowledge bases to increase efficiency and service quality;
• Handle complex escalations and ensure that critical cases are resolved quickly and in line with company standards;
• Gather and analyze customer feedback and support data to identify trends, pain points, and opportunities for product and service improvements;
• Ensure compliance with regulatory requirements and internal policies in all customer communications.
  
   

What We’re Looking For:

• Proven experience in Customer Support management within the iGaming, gambling, or similar fast-paced digital industries;
• High level of autonomy in resolving customer requests or going through a proper escalation process;
• Deep understanding of customer service KPIs, quality assurance processes, and performance management.
• Data-driven mindset with the ability to identify trends and turn them into improvement suggestions.;
• Excellent communication skills and a customer-first approach, + fast typing and proficient PC / Internet user;
• Ability to manage multiple priorities, adapt quickly to change, and stay solution-oriented under pressure.
  
   

Experience:

• 1+ years of experience in Customer Support. 
• English B2+ level.
  
   

Why You Should Join Us:

• Competitive Compensation: Enjoy a competitive salary and performance-based bonuses.
• Remote Flexibility: Work from anywhere as part of an international and geographically diverse team.
• Professional Growth: We invest in your career development with learning opportunities and clear growth paths.
• Exciting Challenges: Join a fast-growing company at the forefront of the iGaming industry.

Apply now and help us elevate the player experience, build a world-class support function, and make a lasting impact in the iGaming world.

We are an outsourcing company partnering with innovative fintech and crypto businesses. This role is part of a client project specializing in. You’ll join a support team and will be responsible for the administration of the finance application.

Responsibilities:

• Network & Asset Operations: Manage and configure blockchain networks, including asset mapping and marketing-related requests.
• Management of coins: Enable and disable coins and mapping assets correctly upon request.
• Operational Monitoring: Control the correct operation of processing and trading directions and ensure system stability.
• Incident Response: Collect, tabulate, and promptly respond to operational requests and failures from the internal team.
• Internal Communication: Manage an internal information channel for publishing updates on new coins, networks, and operational changes.
• User Account Management: Manage user accounts, including data modification, access control, and account deletion.
• Provider Coordination: Coordinate settings, participate in integrations, and define communication workflows with external providers.

Requirements:

• Experience: 1+ year of experience as an Operations Manager, Admin Manager, or Support Manager in crypto or fintech.
• Crypto&Blockchain Knowledge: Basiс understanding of crypto infrastructure and knowledge of crypto operations.
• English: Upper-intermediate level (B2) or higher.
• Soft Skills: Analytical mindset, detail-oriented, and strong problem-solving skills.

Nice to have: 

• Area: Experience working in the crypto industry.
• Experience: Experience in B2B communication or partner coordination.

Terms, conditions, and compensation package:

• Remote-first: Work from anywhere with a flexible schedule.
• Opportunities for growth: Move into senior roles with paid training, certification support, and participation in professional events.
• Room for ideas: We work in teams with full autonomy without any timetrackers, empowered by our clients to take complete ownership of our projects.
• Benefits and compensation: Partial coverage of coworking space rent and psychotherapy, 50% of the cost of professional training and certifications.

Come build something true with us.

We’re True Sea Moss, a fast-growing wellness brand built on the healing powers of one of nature’s oldest superfoods: sea moss.

No powdered promises. No pretty lies.
 

Just clean, potent nourishment pulled from the wild and delivered with care to people who need it most.

Learn more: https://trueseamoss.com/

As we grow, we’re building a stronger foundation around how we show up in the world — not just creatively, but responsibly.
We’re looking for a Compliance Specialist who can help us navigate the rules, regulations, and standards that shape our products, our labels, and the marketplaces we live on.

This role protects more than accounts.
 

It protects trust — the trust people place in what we make, in what we say, and in how we operate.

If you’re someone who finds clarity in guidelines, cares about accuracy, and understands the deeper meaning behind “doing things right,” you’ll feel at home here.

What You’ll Be Doing

• Review labels, packaging, and product documentation to ensure everything we release is compliant, clear, and honest.
• Work closely with R&D, manufacturing, and brand teams to build legally sound labels and claims from the ground up.
• Support our marketplace teams (Amazon, TikTok Shop, Shopify, and others) by reviewing listings, preventing violations, and guiding compliance-safe decisions.
• Monitor FDA, FTC, and marketplace regulations — translating complex rules into simple, actionable steps for the team.
• Maintain and organize product certificates, lab tests, and compliance documents across our catalog.
• Participate in pre-launch reviews to ensure new products and marketing materials meet all regulatory and platform standards.
• Help us build internal processes that keep our growth clean, consistent, and future-proof.

What You Bring

• Experience working with at least one of the following:
  • Marketplace compliance (Amazon, TikTok, eBay, etc.)
  • Labeling or product compliance (supplements, beauty, food)
  • Marketing/claims compliance (FDA/FTC guidelines)
  • Product certificates, COAs, test reports
• A structured, detail-oriented mindset — the kind that notices what others overlook.
• Ability to read rules, guidelines, and documentation and translate them into practical decisions.
• Strong communication skills and comfort collaborating with different teams.
• Upper-Intermediate English or higher.

Above all, you bring a sense of responsibility — the understanding that compliance isn’t about limitations, but about protecting what we’re building.

Nice-to-Haves

• Experience in wellness, supplements, cosmetics, or consumer goods.
• Familiarity with DSHEA, FDA labeling rules, or regulated categories.
• Background working with R&D, production, or manufacturing partners.
• Understanding of how claims impact brand storytelling.

Why Work With Us

We’re building something with depth and direction.
No shortcuts. No empty promises.
You’ll be shaping how our brand grows — ensuring every product, label, and message reflects the same integrity we stand for.

Here’s How We Back Our Words with Care

• Welcome pack and custom True Sea Moss merch to start strong
• Sports reimbursement to support your mental and physical well-being
• Additional vacation days beyond standard holidays
• Coaching & career development sessions to fuel your growth
• Corporate English lessons to sharpen communication
• WHOOP membership to support your health and recovery
• Coworking membership for flexibility and focus
• Sabbatical options after long-term contributions
• Travel and project grants to support personal growth and creativity

If you’re ready to help us protect what we create — and build a brand rooted in authenticity, safety, and trust — we’d love to meet you.

True Sea Moss is hiring a Customer Support Specialist!

If you’re looking for a role where empathy, curiosity, and clear communication really matter — come start your journey with us.
At True Sea Moss, we believe that wellness should feel real, simple, and shared. Every jar we ship carries a piece of wild ocean goodness — and every conversation with a customer should feel just as genuine. That’s where you come in.

Who Are We Looking For?
● You’re naturally curious, calm under pressure, and energized by helping others.
● You grasp ideas quickly, ask thoughtful questions, and can translate guidelines into warm, human replies.
● If you thrive on feedback and find joy in a neatly resolved ticket, we want to meet you.

What You’ll Be Doing
● Assist customers across email, chat, and social channels (Instagram, TikTok, Email, etc) — answering questions, tracking orders, and solving everyday issues
● Document common questions and help keep our internal knowledge base tidy and up-to-date
● Collaborate closely with senior support leads to refine workflows, templates, and FAQs
● Track key metrics (response time, CSAT) and share insights with the team
● Spot patterns in feedback and flag opportunities to improve our products, policies, or processes

What You Bring
● A genuine desire to help people and represent a mission-driven brand with empathy
● Strong written English and fluent Russian
● Basic familiarity with customer-service tools (email, chat widgets, perhaps Zendesk or similar)
● Solid organizational habits: you keep to-dos, follow checklists, and enjoy a good SOP
● Growth mindset: you welcome feedback, ask questions, and iterate fast

Why Work With Us
Customer support isn’t a cost center here — it’s the beating heart of our promise to consumers.
As an early member of the team, you’ll have room to stretch, experiment, and see the direct impact of your work on thousands of wellness journeys.

How We Show Care
● A personalized welcome kit full of True Sea Moss goodies
● Sports reimbursement to keep your body as nourished as your mind
● Extra vacation days on top of local holidays
● Monthly coaching sessions to accelerate your professional growth
● Corporate English classes if you’d like even sharper language skills
● WHOOP membership for holistic health insights
● Coworking stipend so you can choose your perfect workspace
● Team off-sites and creative project grants to spark inspiration

Learn more about us: https://trueseamoss.com/

Sound like you or someone you know? We’d love to hear your story.
Let’s grow something true together.

Hello!

Our project is a domain name registrar. Every day, we ensure the stable operation of hundred thousands domains in 450+ TLDs and provide a service built on quality, reliability, and technological excellence. Our multilingual support team consists of highly skilled domain specialists who deliver outstanding service and strive to provide exceptional assistance to every customer. We operate without unnecessary bureaucracy or multi-layered management - only professionalism and a genuine desire to do things well. That is why we appreciate expertise, responsibility, and responsible attitude.

We are looking for a Junior Support Specialist in Cyprus office (remote position) due to the extension of the support team. This is an excellent opportunity to start a career in IT, even with no prior experience, and to grow alongside an experienced colleagues.

Responsibilities:

- communicate with customers via tickets, email, and Telegram chat professionally, respectfully, and with empathy;

- handle technical inquiries and provide real, thoughtful solutions rather than template replies;

- maintain service quality;

- process Abuse-complains.

Requirements:

- proficiency in Ukrainian, and English (B1–B2 level for daily communication);

- flexibility regarding location: remote work from any city in Cyprus;

- interest in helping people and enjoying customer interaction;

- curiosity about technology and willingness to learn;

- responsibility, a structured approach, and the ability to stay focused.

Preferred (not mandatory):

- technical education or completed IT courses;

- basic understanding of Internet fundamentals;

- familiarity with POP/IMAP, FTP, HTTP;

understanding of DNS and MySQL;

- knowledge of the domain life cycle.

We offer:

- chance to enter the IT industry with no prior experience - full training provided;

- clear, transparent path for professional growth;

- supportive team that listens and helps at every stage;

- corporate laptop and all necessary equipment;

- stress-free schedule without night shifts, no phone support, smooth integration into the workflow: Mon-Fri, 09:00-18:00;

- stability and transparency are our core internal values.

A few important notes:

- we do not provide relocation, so we are looking for candidates already based in Cyprus with family visa or work permit;

- English is essential - this is an international role, and working without it will be challenging;

- we do not expect you to know everything - only to be willing to learn and understand.

We respect the time of every candidate, so we will carefully review your CV and respond. We look forward to finding someone who shares our approach and values.

Thank you for considering our company!

Somatic is a robotics company creating autonomous robots for commercial use. Our first product is a bathroom cleaning robot designed for large-scale facilities such as airports, hospitals, and office buildings.We are looking for an enthusiastic person who is passionate about new technologies and robotics to join our team as a Robot Operator.
 

Responsibilities:

• Monitoring and safely assisting robots remotely
• Collecting data and troubleshooting in a variety of real-world situations, providing detailed and accurate feedback to our engineers
• Identifying and reporting bugs with clear documentation
   

Must have:

• English B1-B2 or higher (both written and spoken)
• Google Docs / Services (confident user: docs, sheets, google play)
• Experienced PC user
   

Will be a plus:

• Higher technical education (ready to hire a student)
• QA/QC experience or finished QA courses
• Linux basic user knowledge
• Network basic knowledge
   

We offer:

• Comfortable working environment in modern office
• Access to internal tech communities where engineers share expertise and insights
• Robotics courses (AI included)
• Regular corporate events, team buildings, and social activities to keep the team spirit high.
• Competitive salary with regular performance-based reviews
• Working hours: 40h/week, full-time from office

Aweb is an internet marketing agency that has successfully promoted clients' sites since 2006 using search engine optimisation (SEO) and contextual advertising (PPC). We help clients see how effective internet marketing can benefit and help their businesses grow.

We invite to our team a responsible, self-organised, empathetic, and compelling account manager to work with Aweb´s Key Clients.

Main Tasks:

• build long-term trust relations and promote the growth of loyalty of the agency's key clients;
• analyse customer needs and work with them;
• solve development tasks project most optimally;
• coordinate the work of a team of technical specialists;
• control the project execution terms.

Necessary Hard- and Soft-skills:

• experience of successful B2B projects support at least one year;
• knowledge of English (spoken and written) at least Upper-Intermediate;
• knowledge of Ukrainan at native speaker's level / the level of the native speaker;
• mandatory expertise in communication, conducting complex negotiations with clients;
• the ability to quickly find answers to any questions;
• the ability to understand the client's needs, the ability to correctly transform his wishes into tasks;
• notable analytical abilities;
• the ability to accurately and clearly formulate thoughts - orally and on paper;
• multitasking, ability to switch quickly.
• It will be an advantage:
• knowledge of the basics of Internet marketing.

We offer:

• a decent salary;
• official employment;
• the loyal attitude of management;
• office in Darnytska Square or remote work.

Our job offer provides:

• the opportunity to develop and realise your potential in interesting and top-class projects;
• an experienced mentor during the trial period;
• regular seminars from Google employees, as well as the opportunity to attend Google conferences in Ukraine and abroad;
• participation in internal seminars and exchange of useful information with related departments in an informal setting with pizza and sushi;
• corporate library and virtual repository of knowledge and experience.
• comfortable workplace (not open space), equipped with two monitors;
• flexible management, availability to discuss ideas and perspectives;
• efficient team and friendly atmosphere.

By joining our team, you can work with people motivated by success and involved in a common cause.

To receive an invitation for an interview, we will ask you to complete a test task, the link to which you will receive in response to your feedback.

We are looking for a Technical Support Manager (L1) to provide high-level assistance to our customers and partners. This role includes diagnosing and troubleshooting software issues, as well as configuring customer and provider accounts, including AI models.

📌 Please note: This position requires working night shifts, including:

One shift from 11:00 PM to 8:00 AM (23:00 – 08:00)
One shifts from 10:00 PM to 7:00 AM (22:00 – 07:00)
 

Primary responsibilities of a Technical Support Manager:
- Diagnose and troubleshoot technical issues, including account setup;
- Ask customers targeted questions to quickly understand the root of the problem;
- Guide clients and providers through issue resolution via phone, email, or chat;
- Properly escalate unresolved issues to appropriate internal teams;
- Provide prompt and accurate feedback to customers;
- Oversee the integration pipeline;
- Configure provider and client accounts;

- Utilize AI models to automate issue diagnostics, analyze client data, and optimize support processes.

Requirements & Skills

- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role;

- Ability to diagnose and troubleshoot basic technical issues;

- Experience working with AI models for data analysis, process automation, or customer support;

- Excellent problem-solving and communication skills;

- Excellent skills in SQL;

- Ability to provide step-by-step technical help, both written and verbal;

- BS degree in Information Technology, Computer Science, or relevant field.

Probation

- Standard probation — 3 months (may be exceptional cases)

We are looking for a proactive Customer Success Manager to work with our Shopify app ReSell. This role is focused on helping merchants achieve real business results from the product. Product revenue is a direct outcome of customer success, not the primary goal itself.

Main Responsibilities

• Proactively reach out to customers (chat, email, calls) and help them successfully configure the app.
• Guide merchants to the point where the app starts generating upsell and cross-sell revenue.
• Work with installed-but-inactive stores and convert them into active, value-receiving customers.
• Collect Shopify App Store reviews as a result of genuine customer success.
• Occasionally negotiate enterprise-style service contracts for advanced optimization.

Requirements

• English level: C1 — confident spoken and written communication with business clients.
• Strong communication and trust-building skills.
• Proactive mindset and ownership of results.
• Understanding of upsell / cross-sell concepts in ecommerce is a strong plus (we provide product training).

Compensation

• Base salary: $500 / month.
• $100 for each client text review obtained through proactive work.
• 10% commission from revenue generated by reactivated clients
• 10% commission from enterprise / service contracts revenue.
• There is no upper income limit — earnings depend entirely on results

What We Offer:

• Remote work opportunity,
• Paid vacation and sick leave,
• Public holidays off,

• Standard working hours (9:00—18:00, with flexibility if needed)

   

Want to join our team? Send us your CV and we will contact you.

VX Telecom is looking for a Support Engineer to join our Voice Department.
We are open to candidates without prior telecom experience — full training is provided.

Responsibilities:

• Provide support for enterprise PBX solutions
• Escalate incidents to senior engineers when necessary

We offer:

• Remote work with the option to work from the office
• Schedule: 5/2, 10:00–18:00
• Medical insurance after the probation period
• Onboarding, mentoring, and training
• Career growth opportunities in telecom and IT

We are looking for

• Motivation to learn and grow in telecom/tech
• Responsibility and attention to detail
• Experience in telecom/IT will be a plus
• Linux knowledge is required

BigD is looking for a talented Customer Support Specialist to join our dynamic team.
BigD is a leading operator focused on the LATAM market (one of the top brands). But that’s not all — we also run a thriving Affiliate Program, a convenient Payment Solution, and an AI-based User Acquisition platform. We’re a big family of over 500 creative minds.

Working Conditions

• Current shifts: 08:00–16:00, 16:00–00:00, 18:00–02:00, 00:00–08:00
• Main shift pattern: 4/2 (4 working days / 2 days off), with minor variations possible
• Shifts per month: 20–22
• Performance evaluated through KPIs and quality control of service within the team
• Opportunity for career growth within the team based on your performance and success as an agent
• Tier system: as you progress, you may be promoted to Mid/Senior level with corresponding salary increase and bonuses

Requirements

• Sociability and friendly communication
• Stress resilience and empathy
• Language skills (spoken and written): Spanish: C1–C2, English: B1–B2
• Multitasking skills
• Basic experience with CRM systems, customer databases or ticketing tools
• Time zone of residence: LATAM (GMT-4, GMT-5)
• Availability to regularly work any shift within a 24/7 schedule
• Ability to search for information and solve problems quickly
• Willingness to communicate with customers via voice (a phone channel may be added in the future)
• Communication channels: chat, messaging, email, IP telephony (in the future)
• Clear, understandable, and correct oral and written communication
• Fast typing skills

Tasks and Objectives

• Handle incoming and outgoing customer communications in accordance with company standards (KPIs, SLAs, quality levels, etc.)
• Communicate with colleagues both within and outside the customer support team (other departments, partners, etc.)
• Prepare reports and analyses related to your responsibilities and current activities
• Mentor new team members during their onboarding and training period
• Keep the knowledge base and regulations up to date based on current processes
• Participate in the improvement of processes and service quality within the team

What we offer:

• Direct communication with the core TEAM.
• 28 calendar days of vacation.
• Paid sick leave.
• Sports compensation.
• Training and course compensation.
• Birthday day off.
• Flexible working hours.
• Regular salary reviews.
• Favorable salary payment terms.
• A non-toxic, bureaucracy-free work environment.
• Stable salary payments.

Join a fast-growing team at the forefront of online gaming, where your expertise will directly contribute to the company’s growth and success.

An international agency providing advertising accounts and

infrastructure for media buying teams, affiliate arbitrage, and performance agencies. We

work with key platforms (Meta, Google, TikTok, DSP, Native) and a large pool of

providers of accounts, cards, proxies, and technical tools.

We are looking for a Supply Manager who will operationally complete tasks from Account Managers,

work with providers, support account issuance, replenishment, replacement, and technical

cases.

Account operations

-Processing requests from account managers: opening accounts, replacements, replenishments,closures

Communication with providers on current tasks

-Monitoring account statuses: ordered / in progress / issued / banned / replaced

-Verifying the correctness of access and account data

-Working with providers

Correspondence with agencies and platforms on current accounts

-Requesting and clarifying conditions for specific cases

-Monitoring response times and fulfillment of obligations on the part of the provider

-Transferring updates on terms, structure, or work specifics to your team lead

(penalties, bans, delays, schedule, provider holidays, etc.)

Incidents and replacements

-Working with account bans and replacement cases

-Replacing accounts according to approved regulations

-Transferring information to Finance if the case affects the financial side of the business

-Recording and transparency

-Maintaining tasks in CRM using templates

-Updating statuses and comments on tasks

-Recording key information, distributing data from chats in the database

Requirements
Optimal

-Experience working with advertising accounts/providers/agencies
-Understanding of basic terms: setup fee, adspend, commission, ban, refund, SLA
-Ability to correspond with providers and bring tasks to completion
-Attention to detail and responsibility for the final outcome of the task
-Willingness to work with a large flow of operational tasks
Would be a plus

-Experience in affiliate/agency
-Understanding of iGaming, apps, DSP, or Facebook accounts
-Experience working with Asana/CRM/spreadsheets
 

Work format and conditions

-Work from the office in Barcelona (hybrid: 3 days in the office, 2 days at home) OR Remote
-Fixed salary
-Clear regulations, task templates, and areas of responsibility
-Work in conjunction with a strong supply team and a clear company structure
-Opportunity for growth towards senior/specialization (providers, infrastructure,
sources)

We're looking for Customer Support Agent to join our team. As a Customer Support Agent, you will be the first point of contact for our clients, ensuring a smooth and efficient support experience through live chat and email. Your main focus will be resolving inquiries, escalating complex cases, and maintaining high standards of response time and quality.

HOW YOU WILL MAKE AN IMPACT

• Provide professional and timely support to users via live chat and email
• Handle player inquiries, complaints, and requests with empathy and accuracy
• Escalate complex or sensitive cases to the relevant departments
• Ensure compliance with internal quality standards and communication guidelines
• Maintain up-to-date knowledge of games, promotions, and internal procedures
• Follow the assigned schedule and meet individual performance KPIs (speed, CSAT, accuracy)

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Previous experience in Customer Support and IGaming is a must
• Excellent written communication skills in English (B2+)
• Ability to work flexible shifts, including not only evenings, weekends, and holidays, but also night shifts
• Strong multitasking skills and attention to details
• Ability to work both independently and as part of a team
• Passion for providing high-quality customer service in a fast-paced environment

HOW WE WILL KEEP YOU SMILING

• We provide paid vacation days and paid sick leave benefits.
• A competitive compensation that values the skills and experience you bring.
• Employee referral bonus and gifts for your special days.
• Financial support in 50% for learning expenses to help you in your professional growth!
• With us, you will experience a positive atmosphere and a company culture where people are valued above all else. You'll also have the opportunity to participate in fun team-building activities.

We are a consulting company operating in the finance and cryptocurrency sector. We have an open remote position for a Customer Support Managers: English language. 

Job Details:
 

Location: The candidate must be located in Ukraine, as the company provides work equipment (laptop and headset).

Employment Type: Unofficial employment (Temporary) 
Working Hours: Monday to Friday, 9 hours per day.
(Including a lunch break and two 15-minute breaks)

Responsibilities: Provide oral and written consultations to clients regarding any questions related to the company's operations. There are no outbound calls or sales involved; the line is exclusively for incoming calls.

Salary: paid to a cryptocurrency wallet. If you have not used this method before, we will guide you through the process.
For more details, we can discuss via phone call or online interview.