Jobs Customer Support

We are Galaktica, a Ukrainian product IT company that creates and promotes its own online projects in the most affluent markets worldwide: the USA, Canada, Australia, the UK, and the EU. Our company, as well as our main product, has been around for over 5 years. Galaktica’s products are successful, which allows us to ensure growth and development opportunities for our employees.

We are actively growing and scaling, which is why we are looking for a Customer Support Representative with at least 6 months of experience to join our team of professionals!

Your working hours will be mixed shifts, from 14:00 to 22:30 Eastern European Time (EET) and from 22:00 to 6:30 Eastern European Time (EET)

Your responsibilities will include:

• Resolving user incidents: analyzing incoming tickets, live chats, and phone calls, conducting investigations, communicating with users, and fully satisfying their requests. This will take up 60% of your work time;
• Collaborating closely with the moderation team, partners, and customers. This will take up 20% of your time;
• Updating knowledge bases and continuously improving user communication processes. This will take up 10% of your time;
• Preparing reports on user requests. This will take up 10% of your time.

Your main tasks will be:

• Resolving customer requests;
• Finding answers to their questions (we will assist you with this!);
• Ensuring high-quality communication between related departments.

We expect you to have:

• At least 6 months of experience in customer support in English;
• Basic knowledge of working with helpdesk systems (experience with Zendesk chat and ticketing system, as well as phone support);
• Upper-intermediate or higher English proficiency, with fluent speaking skills;
• Strong communication skills in English, both via email and phone.

It would be an advantage if you have:

• Experience with payments, verification, or KYC;
• Knowledge of manuals, rules, and standards for customer communication;
• A deep understanding of customer-friendliness and the ability to apply it effectively;
• Strong interpersonal and psychological skills to handle even the most difficult customers.

What We’re Happy to Offer You

Work format: choose the option that suits you best — remote, hybrid, or in one of our offices located in Kyiv, Lviv, Odesa, or Cyprus (Larnaca). All Ukrainian offices are equipped with generators and Starlink, and are available for the team 24/7. The standard working hours are 10:00 to 18:30.

Equipment: we provide everything necessary for comfortable and productive work — laptop/PC, additional monitors, or specialized gadgets, depending on your tasks and experiments.

Security and insurance: we care not only about employee satisfaction but also about your well-being in difficult times. Each team member receives medical insurance (within Ukraine) or a financial compensation for sports activities covered by the company.

Rest and balance: enjoy 3 weeks of paid vacation per year, unlimited day-offs, and flexible sick leaves without unnecessary bureaucracy. We trust our team and support a healthy work-life balance.

Colleagues and atmosphere: the people around you define your quality of life and growth. Through our thorough interview process, we select the best of the best. You’ll work alongside true professionals in their fields.

Continuous development: we cover the costs of trainings, seminars, online courses, and conferences. We have our own LMS platform, library, and book club for those who love to learn. In addition, we have three certified coaches who provide internal trainings and personal coaching sessions — helping you understand yourself better, develop leadership skills, and achieve professional goals.

English language: we compensate 50% of the cost of individual English lessons and have an internal Speaking Club so you can improve your language skills and overcome any barriers.

Sports activities: join corporate volleyball, running, or yoga trainings held weekly and fully covered by the company. We’ve already run more than one marathon — our coaches are true professionals!

Team spirit: we regularly organize team-building events, from retreats to cozy in-office gatherings. It’s a great way to connect and recharge with your teammates. You can feel the vibe of our events here — YouTube Galaktica.

🚀 Our Mission

To build a product-based IT ecosystem of diverse directions where every employee has the opportunity to create internal startups, grow, and bring their ideas to life.
Join us!

💙 Social Responsibility

As a socially responsible business, our company continuously implements projects and initiatives aimed at supporting the Defense Forces, veterans, and children affected by the war.

We operate two charitable foundations, specializing in the rehabilitation of military personnel and assistance to children of soldiers and those affected by combat. The company fully funds their administrative operations and allocates resources to their core missions.

We regularly purchase FPV drones, reconnaissance systems, and supply vehicles to our defenders. Last year, we expanded our support of the Armed Forces by investing in military tech startups developing strike drones and reconnaissance systems — one of the top strategic priorities for our armed forces.

Please note: if our team is interested in your candidacy, we’ll contact you in the most convenient way to discuss the vacancy details!

Trinetix is looking for a skilled Sales Support Manager (Administrator).  

Join our team and collaborate with a leader in global connectivity with over 30 years of experience operating one of the world’s most reliable Internet backbones. Backed by Polhem Infra, the company delivers high-performance network infrastructure across 129 countries, supporting more than 2,900 customers worldwide. 
 

At Trinetix, our business unit partners with leading global organizations to empower sales teams and enhance customer experience. By providing administrative and operational support across pre-sales and post-sales processes, we enable account managers and sales representatives to focus on what they do best - building relationships and driving business growth. 
 

This is a unique opportunity to contribute to an organization shaping the future of digital communication, while being part of a team that strengthens collaboration, ensures data accuracy, and streamlines workflows across international markets. 
 

Requirements 

• 3–5 years of business experience in a sales support or administrative role 
• Experience with CRM systems (Salesforce required) 
• Proficiency in MS Excel 
• Strong communication skills and fluency in English (spoken and written) 
• Ability to collaborate with internal teams (Solution Engineering, Procurement, Product Management, Pricing Desk) 
• Experience in data entry and quality assurance 

Nice-to-haves 

• Telecom industry experience 
• University degree 

Core Responsibilities 

• Provide administrative support to account managers and sales teams 
• Ensure accuracy of customer order data for Billing, Delivery, and other departments 
• Manage billing profile changes, novations, credit notes, and site code updates 
• Validate invoice dates and billing amounts 
• Support internal projects requiring sales administration expertise 

Expected Qualifications 

• Take ownership of administrative processes that impact sales operations 
• Deliver accurate and timely support to ensure the smooth execution of customer orders 
• Solve complex administrative challenges and contribute to process improvements 
• Make sound decisions independently while collaborating across teams and geographies 
• Drive efficiency by introducing new tools, workflows, or practices 

What we offer   

• Continuous learning and career growth opportunities 
• Professional training and English/Spanish language classes   
• Comprehensive medical insurance 
• Mental health support 
• Specialized benefits program with compensation for fitness activities, hobbies, pet care, and more 
• Flexible working hours 
• Inclusive and supportive culture 

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp was named one of the 28 Best Places to Work by the Business Intelligence Group - a global award recognizing companies with strong cultures and outstanding workplace environments.

Our statement:

• We’re against war and unjustified aggression
• We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support
• We provided the team with charging stations
• We continue to work together for the future of Ukraine

As we continue to grow and scale rapidly, we are expanding our People Ops function and are currently looking for a Junior Event Specialist. The mission of this role is to build and maintain reliable, well-structured, and human-centered People Ops operations, enabling the company to scale without operational disruptions while providing employees with a clear, high-quality, and supportive experience in all interactions with People Ops.

Your future responsibilities include:

• Assisting with corporate and team-building events, trainings, and wellness activities
• Managing company merchandise and gifts, including ordering and delivery coordination
• Maintaining and updating People Ops systems (Zoho, Notion)
• Coordinating insurance administration, system access, and work equipment
• Ensuring high-quality operational execution
• Supporting Kyiv office operations, coordinate communication with vendors and service providers (office presence required 2-3 times a week)
• Coordinating administrative requests from teams

Needed experience & skills:

• Ability to manage priorities and consistently deliver results
• High level of ownership, responsibility, and reliability
• Strong skills in organizing online and offline events
• Experience in fast-growing environments in companies with 200+ employees
• Confident use of Notion and Google Workspace (Docs, Sheets)
• Attention to detail and ability to work with data
• Strong written and verbal communication skills
• English level B1 or higher, Ukrainian - native / fluent

Nice to have skills:

• Ability to stay self-aware and grounded in a dynamic environment, taking ownership of your energy, capacity, and results,
• Resilience and the ability to remain effective under pressure,
• Experience working with budgets and basic cost tracking.

Work with EverHelp is about:

• Opportunity to join the Ukrainian company and help the Ukrainian economy
• 20+ vacation days and unlimited sick leaves, corporate doctor & psychologist
• Medical insurance and +10 Healthcare leaves for mental & physical recovery
• Systematical learning & development inside a team and on an individual level: compensation for professional webinars, courses, conferences, etc.
• Ability to work from Kyiv offices with free breakfasts and lunches or partly remotely
• Team of professionals who’s ready for knowledge sharing, internal professional communities, team buildings
• Corporate discounts for gym membership and for other different services like medical services, language schools, etc.

Submit your resume and join our team!

About the Role

We are looking for a German-speaking Customer Support Specialist to join a multilingual customer care team providing service and technical support for digital devices and related software products. In this role, you will communicate directly with end users via phone and email, troubleshoot issues, and ensure a high-quality customer experience.

This position is primarily focused on live calls in German, combined with written support and CRM-based case management. The ideal candidate has strong communication skills, logical thinking, and the ability to quickly understand product-related technical issues.

You will work in a collaborative, Ukrainian-speaking team that values knowledge sharing, continuous improvement, and customer-centric service delivery.

What You’ll Do

• Handle customer inquiries via phone and email in German and English
• Provide first-line technical troubleshooting for devices and software-related issues
• Identify customer needs through active listening and structured questioning
• Analyze requests and determine appropriate solutions or escalation paths
• Document customer interactions and resolutions in CRM systems
• Maintain accurate customer records and case updates
• Communicate clearly and professionally with native German-speaking users
• Collaborate with internal teams to resolve product or technical issues
• Learn product functionality, common issues, and support workflows
• Manage multiple requests while maintaining quality and response time targets
• Assist with non-German requests during lower call volumes when required

What We’re Looking For

• B2-C1 level German (spoken) — required for phone support
• B2 English level or higher
• Ukrainian B2+ for internal team communication
• 1+ year of experience in customer support or similar role
• Experience communicating with native speakers preferred
• Strong analytical thinking and problem-solving skills
• Ability to troubleshoot basic software and device-related issues
• Experience working with CRM systems
• Confident PC and mobile device usage
• Strong multitasking and communication skills
• Customer-oriented mindset and positive attitude
• Ability to work independently in a remote environment

Nice to Have:

• Experience in technical customer support
• Experience with phone-based support
• Additional European languages
• Experience working in multilingual support teams

Compensation & Conditions

• Performance bonus after full onboarding
• Contract via Ukrainian FOP (taxes covered after probation)
• Standard 2-month probation period
• Remote work or optional Kyiv office
• Friendly and collaborative team environment

Why You’ll Love Working With Us

• Work with an international customer base
• Join a supportive multilingual team
• Develop technical customer support skills
• Gain experience in product troubleshooting
• Remote flexibility with stable working hours
• Clear onboarding and training process
• Long-term collaboration opportunity

Hiring Process

1. HR Interview
2. Technical/Operational Interview
3. Test day (8 hours) — a practical, real-work simulation designed to give you full insight into daily tasks, team workflow, and expectations, ensuring a mutual fit for both sides.
4. Final decision

We're looking for Customer Support Agent to join our team. As a Customer Support Agent, you will be the first point of contact for our clients, ensuring a smooth and efficient support experience through live chat and email. Your main focus will be resolving inquiries, escalating complex cases, and maintaining high standards of response time and quality.

HOW YOU WILL MAKE AN IMPACT

• Provide professional and timely support to users via live chat and email
• Handle player inquiries, complaints, and requests with empathy and accuracy
• Escalate complex or sensitive cases to the relevant departments
• Ensure compliance with internal quality standards and communication guidelines
• Maintain up-to-date knowledge of games, promotions, and internal procedures
• Follow the assigned schedule and meet individual performance KPIs (speed, CSAT, accuracy)

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Previous experience in Customer Support and IGaming is a must
• Excellent written skills in English (B2+)
• Ability to work flexible shifts, including not only evenings, weekends, and holidays, but also night shifts
• Strong multitasking skills and attention to details
• Ability to work both independently and as part of a team
• Passion for providing high-quality customer service in a fast-paced environment

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

We are a consulting company operating in the finance and cryptocurrency sector. We have an open remote position for a Customer Support Managers: German language. 

Job Details:

Employment Type: Unofficial employment (Temporary) 
Working Hours: Monday to Friday, 9 hours per day.
(Including a lunch break and two 15-minute breaks)

Responsibilities: Provide oral and written consultations to clients regarding any questions related to the company's operations. There are no outbound calls or sales involved; the line is exclusively for incoming calls.

Salary: paid to a cryptocurrency wallet. If you have not used this method before, we will guide you through the process.
For more details, we can discuss via phone call or online interview.

Support Engineer  — FinTech Product Company | Remote

A fast-growing FinTech product company is looking for a Support Engineer to join their global team remotely and help support high-performance solutions for the financial trading industry.

🌍 About the Company

This company develops ultra-low-latency technology that powers real-time trading in the foreign exchange and financial markets. Their proprietary platform allows international financial institutions and banks to execute currency transactions in milliseconds — giving them a competitive edge where every microsecond matters.

Known for its stability and innovation, the company continues to grow steadily and is actively hiring across multiple tech roles.

Responsibilities:

• Handling technical support requests from global clients — including troubleshooting, log analysis, and identifying root causes.
• Working closely with logs, system metrics, and network traffic to pinpoint issues.
• Escalating complex technical incidents to Tier 3 when necessary.
• Collaborating with engineering and product teams to resolve customer-facing challenges.
• Assisting with client onboarding and integration when needed.

✅ Requirements:

• Previous experience in Tier 2 or Tier 3 technical support, ideally in a B2B or infrastructure-heavy environment.
• Solid hands-on experience with Linux (command-line operations, basic troubleshooting).
• Understanding of network protocols (TCP/IP, DNS, HTTP) and experience analyzing logs.
• Intermediate or higher level of English (both written and spoken).

What’s Offered:

• Fully remote collaboration with a distributed global team.
• Contract-based cooperation (B2B or freelance, depending on your location).
• Room for professional growth — potential to transition into engineering/product roles.
• A stable company with clear technical processes and active product development.

About GRIT Leaders GRIT Leaders is an international digital marketing agency with a strong focus on the iGaming niche. We are a global team of creative problem-solvers passionate about helping businesses grow.

We are looking for a proactive and detail-oriented Vendor Manager to join our SEO agency in the iGaming niche. In this role, you will manage relationships with external vendors and contractors, ensuring the timely delivery of SEO tasks.

What We Expect:

• Basic understanding of SEO.
• Can communicate in English.
• Strong communication and organizational skills.
• Are an advanced user of Google Sheets.
• Can identify and solve problems at an early stage.
• Complete tasks responsibly and on time.
• Ability to manage multiple tasks and vendors.

What You’ll Be Doing:

• Find and onboard vendors for SEO services.
• Manage daily communication with contractors.
• Prepare clear technical tasks (briefs) when needed.
• Order and manage link-building activities (guest posts, crowd links, and other types of backlinks).
• Monitor quality and deadlines.
• Search for new vendors and partnerships.
   

What we offer:
Fully remote work.
Quick decision-making, minimal bureaucracy, and direct access to project managers.
Corporate English courses—develop your skills with us.
Paid vacation and sick leave. Days off on public holidays.
A budget for tools and training.

We look forward to having you on the team!

US working hours (5:00 PM - 2:00 AM Kyiv time)

Overview

We are looking for a Junior Account Manager to support a large-scale client outreach initiative. This role focuses on contacting existing clients, guiding them through a required merchant service PIN pad firmware upgrade, and assisting with onboarding to our internal B2B system. The position is straightforward, process-driven, and ideal for someone who is organized, communicative, and comfortable handling high-volume outreach.

Key Responsibilities

· Reach out to a high volume of existing clients (phone, email, or messaging) to coordinate firmware upgrades for merchant service PIN pads

· Clearly explain the upgrade process and its importance to clients

· Guide clients step-by-step through completing the firmware update

· Assist clients in setting up and connecting to the internal B2B system

· Track outreach progress and maintain accurate records of client status

· Follow up with clients who have not completed the upgrade

· Escalate technical issues or complex cases to the appropriate internal teams

Qualifications

· High school diploma or equivalent

· Strong communication skills (clear, friendly, and professional)

· Comfortable making a high volume of calls and sending emails daily

· Basic computer skills and ability to learn internal systems quickly

· Detail-oriented with good organizational habits

Key Skills

· Customer communication

· Persistence and follow-up

· Basic technical guidance (training will be provided)

· Time management

· Data tracking and accuracy

We are hiring a Customer Support Agent to provide high-quality client service for online products.
 

Role Overview:

We are looking for a Customer Support Agent for a fully remote role, acting as the main point of contact for customers and collaborating with internal teams to resolve issues.
 

Key Responsibilities:

• Act as the main point of contact for customers actively using the product;
• Respond to customer inquiries in a timely and professional manner;
• Provide customer support via email and chat;
• Gain a good understanding of the product to effectively answer customer questions;
• Communicate with other team members to find solutions when needed;
• Escalate inquiries to the relevant departments when required.

(Full training will be provided.)
 

Ideal profile for the position:

• Fluent Polish speaker;
• Good communication skills and customer-oriented mindset;
• Active listening skills, patience, and attention to detail;
• Ability to manage time effectively in a shift-based environment;
• Affinity with technology;
• Previous Customer Support experience is required;
• Previous iGaming experience is a plus;
• English level: B2 for internal communication.
   

Work Model & Schedule:

• Fully remote role;
• Shift-based position;
• Day shifts only (no night shifts);
• Working days: 4 days on / 2 days off;
• Shifts may include weekends.
   

The company guarantees you the following benefits:

• A positive workplace atmosphere that creates a culture of collaboration and support, making it a place you'll love working in;
• Competitive compensation and regular career development reviews;
• A generous vacation and sick leave policy, allowing you to take time off and enjoy a work-life balance;
• Financial assistance for professional development, helping you stay ahead of the curve and love your career path;
• Educational Allowances that give you the opportunity to expand your knowledge and experience;
• You'll have a monthly allowance for personal activities, giving you the opportunity to pursue your interests and hobbies outside of work;
• A comprehensive health insurance plan, depending on your current location;
• Referral program with financial rewards for bringing top talent to the company;
• Engaging in team-building activities and corporate parties.
   

Interview process:

1. HR Interview with a recruiter;
2. Final interview with the team;
3. Final decision.
    

If you find this opportunity right for you, don't hesitate to apply or get in touch with us if you have any questions!

Cloudfresh ⛅️ is a Global Google Cloud Premier Partner, Google Chrome Enterprise Partner, Zendesk Advanced Partner, Asana Platinum Solutions Partner, GitLab Select Partner, HubSpot Diamond Partner, Miro Solution Partner, Okta Activate Partner, Cloudflare Powered+ Partner, JumpCloud Platinum Partner, and Microsoft Partner.

We’re on the mission to #GenerateTheReal✨ for people and organizations. Real growth happens when technology truly supports people – not the other way around. That’s why we focus on empowering teams with leading cloud ecosystems and certified experts, helping companies move faster across AI, Data, Cybersecurity, and beyond.

We are looking for a Customer Support Lead to build, improve, and scale Customer Support processes, shape Customer Experience strategy, and foster a high-performance support culture. Ensure high customer satisfaction and continuously exceed customer expectations. Additionally, establish and maintain processes for monitoring vendor service changes and vendor-related incidents, ensuring timely communication and proactive updates to customers.

Requirements:

• Experience: 2+ years in the same role.
• Experience with Google Workspace, Google Cloud and other cloud vendors support cooperation
• Proficiency in ITIL methodology
• Hands-on experience with IT Support management systems (Zendesk, Hubspot ServiceHub, Jira Service Management)
• English on Upper-Intermediate level

Responsibilities:

• Conduct a full audit of current client requests and support processes
• Define and implement a Single Point of Contact (SPOC) model for all client requests
• Establish clear escalation paths and SLAs
• Build relationships with key technical contacts from partner vendors
• Implement and track customer satisfaction metrics (e.g., CSAT, NPS)
• Identify process bottlenecks and develop improvement plans
• Create playbooks for handling major and critical support cases
• Build a fully structured and scalable Customer Support function with all required processes, tools, and data in place
• Automate key support workflows, including request intake and ticket lifecycle management
• Design and implement support model (support tiers, shifts, schedules, and support types such as on-call, business hours, follow-the-sun)

Work conditions:

• Flexible Work Format: Work remotely with flexible hours, allowing you to balance your professional and personal life efficiently.
• Freedom to Innovate: Utilize multiple channels and approaches for sales, allowing you the freedom to find the best strategies for success.
• Training with Leading Cloud Products: Access in-depth training on cutting-edge cloud solutions, enhancing your expertise and equipping you with the tools to succeed in an ever-evolving industry.
• International Collaboration: Work alongside A-players and seasoned professionals in the cloud industry. Expand your expertise by engaging with international markets across the EMEA and CEE regions.
• Vibrant Team Environment: Be part of an innovative, dynamic team that fosters both personal and professional growth, creating opportunities for you to advance in your career.
• When applying to this position, you consent to the processing of your personal data by CLOUDFRESH for the purposes necessary to conduct the recruitment process, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 (GDPR).
• Additionally, you agree that CLOUDFRESH may process your personal data for future recruitment processes. You can withdraw this consent at any time.

Who we are

Skylum empowers millions of photographers to create incredible images. Our award-winning photo editing software combines AI-powered automation with full creative control. We make editing enjoyable, easy, and accessible for everyone.

You’ll join an environment where growth, learning, and creativity are encouraged. Flexible schedules, trust-based workflows, and a supportive team give you everything you need to focus on your best work.

🇺🇦 Proudly Ukrainian, Skylum stands with Ukraine through action, regularly supporting organizations that help accelerate our victory.

 

Who we’re looking for

Main goal:

Ensure fast and effective resolution of customer issues while maintaining high customer satisfaction and delivering actionable user feedback to the product team.

Responsibilities:

• Handle and resolve all customers’ complaints and requests mostly in chat + emails;
• Analyse and assess customers’ needs;
• Deliver information about benefits of the products to turn potential customers into paid ones.

Requirements:

• At least 6 months of experience in Customer Support;
• Upper-intermediate English is a MUST;
• Excellent communication skills;
• High level of personal responsibility;
• Positive attitude :)

Nice to have:

• Interest in photography;
• Experience working with Photoshop and Lightroom;
• Knowledge in Zendesk;
• Experience in SaaS products
• Previous work during the evening hours

Work schedule in 2 shifts:

• Morning 7:00-16:00
• Evening 15:00-00:00

What we offer

For personal growth:

• A chance to work with a strong team and a unique opportunity to make substantial contributions to our award-winning photo editing tools;
• An educational allowance to ensure that your skills stay sharp;
• English, German, and Polish classes to strengthen your capabilities and widen your knowledge.

For comfort:

• A great environment where you’ll work with true professionals and amazing colleagues whom you’ll call friends quickly;
• The choice of working remotely or in our office space located on Podil, equipped with everything you might need for productive and comfortable work.

For health:

• Medical insurance;
• Twenty-one days of paid sick leave per year;

For leisure:

• Twenty-one days of paid vacation per year;
• Fun times at our frequent team-building activities.

What to expect when you apply

• An interview with our Talent Acquisition Specialist
• Test task
• Professional interview
• HR interview

Stay Group is an innovative Marketing Сompany with a mission to help businesses acquire their target customers and create top-tier solutions in the iGaming and entertainment industry. Currently, we are in search of our perfect Customer Support Agent, who will join our team to achieve better results together.

Requirements:

• English language at an Upper-intermediate level.
• Proactive approach.
• Sense of responsibility and ability to work in a team.
• Resilience and good communication skills.
• Passion for the customer service industry and the ability to work in different shifts.
• Positive attitude towards gambling.

Responsibilities:

• Work with a large volume of live chats and emails.
• Provide accurate, reliable, and comprehensive information to customers.
• Adhere to communication procedures, instructions, and policies.
• Support other business units by communicating with customers and documenting customer inquiries.
• Manage complaints and provide appropriate problem resolutions within established deadlines.

Nice to have:

• Experience in customer support/sales/ fields.

Benefits:

• Freedom to choose where to work: work from anywhere in the world with the freedom of remote options, or join our dynamic offices in Lutsk and Kyiv for an inspiring in-person experience.
• Flexibility: enjoy flexible working hours that let you balance your personal and professional life while staying focused on delivering great results.
• Corporate English speaking club: improve your English proficiency with regular practice and expert guidance.
• A Culture That Cares: thrive in a friendly environment where a strong corporate culture builds connections, drives innovation, and makes you feel truly valued.
• Comfort Fuels Success: experience comfortable conditions that inspire productivity and foster professional growth, giving you the tools and space to excel.
• Accelerate Your Growth: seize career advancement opportunities in a rapidly expanding marketing company. As the company scales, so will your professional journey.

About the role

We are looking for a teammate who doesn’t just “close tickets” but truly cares about people. At Innocode, support is about empathy, guidance, and building a community around our products.

We are moving away from old-school manual support towards modern, AI-augmented workflows. We want you to be at the forefront of this shift — using smart tools to handle the routine, so you can focus on high-impact human interaction and creative problem-solving.

As a part of our team, you will:

• Deliver Human-Centric Care: Provide thoughtful support via Intercom and email, ensuring every user feels heard and valued.
• Master AI & Innovation: Explore and implement AI tools to automate routine replies and summarize insights, making our support faster and smarter.
• Be the User’s Advocate: Collaborate closely with Product, Marketing, and R&D teams. You are the voice of the customer that shapes our roadmap.
• Drive Product Adoption: Onboard new customers with a personal touch, ensuring they find value in our products from day one.
• Collaborate & Co-create: Work with engineers to resolve technical puzzles and help build a world-class Knowledge Base that empowers users.
• Optimize & Experiment: Continuously improve our support flows. If you see a way to make the customer journey smoother, you have the autonomy to make it happen.

About you:

• Empathy First: You are a “people person” who finds joy in helping others and can turn a frustrated user into a loyal fan.
• Tech-Savvy & Curious: You have 2+ years of experience in IT support (B2B is a plus), but more importantly, you are excited about AI and new technologies.
• Communication Pro: Your English is fluent (B2+), and you can explain complex technical ideas in simple, warm language.
• Team Player: You thrive in a collaborative environment where we share knowledge and back each other up.
• Proactive Problem-Solver: You don’t wait for instructions; you identify bottlenecks and suggest solutions.
• Toolbox: Experience with Intercom, Zendesk, or JIRA is great, but your ability to learn new systems quickly is what matters most.

About us:

Innocode AS is a Scandinavian and Ukrainian-owned software development company with a total of 52 people.

We have several teams working on delivering solutions for Scandinavian and European companies.

What’s our company and working culture?
It’s simple — common sense is our religion.
If you want to create value — you start with “Why”, right? And are not afraid to initiate improvements. You take responsibility to make the change happen. That’s what we try to do every day. “Always improve yourself” is our mantra, and we hope you share the same approach.

About Innocode in short links:
Own Products: innocode.com/our-products
Our Projects: https://www.yulieta.eco

Behind the scenes life — Instagram: www.instagram.com/innocode.people
Stories about us, people, who build Innocode: medium.com/@innocode

Come build something true with us.

At True Sea Moss, we’re on a mission to bring real, wild nourishment back into people’s lives. Our products are rooted in nature, clean by design, and crafted with care. As we grow, we’re not just scaling orders — we’re deepening relationships.

That’s where you come in.

We’re looking for a Head of Customer Support who doesn’t just manage tickets — you design systems that reflect care, calm, and clarity at every customer touchpoint. You know that behind every inquiry is a human being, and behind every world-class brand is a world-class support operation.

Now – who are we looking for?

You’re a people-first, process-driven leader. You can zoom out to design scalable systems and zoom in to resolve a delicate issue with nuance and empathy. You know how to build teams, train for tone, and turn everyday conversations into brand loyalty.

What You’ll Be Doing

• Lead and evolve our customer support strategy, systems, and team as we scale across markets
• Own and optimize support operations, including SLAs, workflows, ticket routing, and knowledge management
• Design and implement feedback loops that turn customer insight into product, policy, and experience improvements
• Track and report on core CX metrics (CSAT, response time, resolution rate, etc.) to inform team performance and company decisions
• Oversee our support platforms and ensure tool usage is efficient, integrated, and evolving
• Build and nurture a high-performing team — from hiring to training to coaching
• Partner with Marketing, Product, and Ops to ensure seamless communication and aligned customer touchpoints
• Lead crisis response, escalations, and sensitive communications with clarity and care

What You Bring

• Proven experience leading customer support or CX teams in a high-growth DTC or e-commerce environment
• Strong command of support platforms (e.g., Zendesk, Shopify, Klaviyo) and automation tools
• Operational mindset: you love process design, SOPs, and scalable systems
• Deep understanding of CX metrics and the ability to use data to drive continuous improvement
• Experience managing remote teams across multiple time zones
• A calm, proactive, solutions-first approach to customer challenges

Nice-to-Haves

• Familiarity with U.S. consumer expectations and CX best practices
• Experience with health & wellness, lifestyle, or mission-driven brands
• Background in customer lifecycle, retention, or post-purchase engagement strategy

Why Work With Us

We don’t treat customer support as an afterthought — it’s central to our brand and business.

You’ll help shape how we show up in the world: consistently, compassionately, and with conviction.

We listen. We care. We build things that last.

Here’s How We Back Our Words with Care

• Welcome pack and custom True Sea Moss merch to start strong
• Sports reimbursement to support your mental and physical well-being
• Additional vacation days beyond standard holidays
• Coaching & career development sessions to fuel your growth
• Corporate English lessons to help you sharpen communication
• WHOOP membership to support your health and recovery
• Coworking membership for flexibility and focus
• Sabbatical options after long-term contributions
• Travel and project grants to support personal growth and creativity

So — does this sound like your kind of work?

If you believe great customer support is about connection, consistency, and care — and you're ready to build something that truly matters — we’d love to hear from you.

Let’s make things worth remembering.