Jobs Customer Support

Who we are

We build tools and infrastructure for businesses working in the creator economy. We're profitable, growing 20-30% month over month. Experienced lean startup team with half a dozen 7-figure exits in the industry.

We're expanding into a single API for multiple creator and social platforms. Customers should be able to integrate once and get consistent responses, webhooks and SDKs.

Who we are looking for

We're looking for a do-it-all support engineer who loves solving problems, communicating clearly, and helping developers ship faster. You'll be the first point of contact for our customers - handling everything from quick integration questions to in-depth troubleshooting, billing inquiries, and product feedback - and a key bridge between our users and the development team across our products. 🛠️

This role isn't just a support queue. We see it as a growth seat - and we're not big on micromanaging how you run it. The person closest to our customers' problems is also best positioned to write the content that prevents them, promote what we're building, and spot expansion opportunities with the accounts they already talk to every day. If you're comfortable owning that end-to-end and turning recurring headaches into content, promo, and pipeline, you're our kind of person. How far you take it is largely up to you. 📈

Preferred Location: Remote • Full-Time • (Candidates based in Czech Republic, Ukraine, Poland, or the UK preferred, office in Prague).

What You’ll Work On

1. Build
   • Independently design, build, and maintain our support tool to log tickets, custom inquiries, and customer interactions across channels (Telegram, email, etc.)
   • Define the data model, workflows, statuses, and reporting with input from the team
   • Integrate with our existing stack (Stripe, Linear, Slack, Telegram and our APIs)
   • Iterate on the tool based on your own daily use and team feedback
2. Support
   • Provide technical support via Telegram, email, and other channels - from quick questions to complex troubleshooting
   • Conduct screen sharing sessions to diagnose issues and guide implementation
   • Triage and document bugs, escalate to the development team via Linear
   • Maintain documentation - guides, FAQs, troubleshooting articles, and integration examples
3. Customer Success
   • Handle billing and subscription inquiries, resolve Stripe-related issues
   • Onboard new clients and ensure smooth technical integration
   • Own the support queue and maintain high response quality
   • Collect and relay product feedback to shape the roadmap
4. AI-Powered Workflows
   • Work with our integrated AI to triage and handle support workflows
   • Own the quality of our AI support: review AI conversations daily, find where it gets things wrong, vague, or off-tone, and fix the root cause
   • Continuously improve the AI through better prompts, knowledge base content, escalation rules, and guardrails
   • Define when the AI should answer, when it should ask a clarifying question, and when it should hand off to a human
   • Track and report on AI performance: resolution rate, handoff rate, accuracy, customer satisfaction, and recurring failure patterns
   • Stay current on AI models and tooling, and test new models, features, and approaches against real support conversations to decide what is worth adopting
   • Build agents for further automation (ticket tagging, bug reproduction, billing lookups, draft replies, and more)
   • Treat every bad AI answer as a bug to be understood and fixed, not just corrected once
5. Growth Opportunities
   • Write technical articles and case studies from conversations
   • Spot upsell/upgrade potential in the support queue
   • Spot new development and growth opportunities
   • Represent FansAPI in developer communities as a knowledgeable presence

What You Bring:

Essential Skills:

✅ Junior developer experience (professional, freelance, or substantial personal projects)

✅ Ability to independently build a working web application end to end (backend, database, and a simple UI) using AI coding tools

✅ GitHub profile with projects we can review

✅ Solid understanding of REST APIs - reading API docs, debugging requests/responses, and working with JSON

✅ Strong written and spoken english communication skills -clear, concise, and professional

✅ Experience working in or alongside a software development team

✅ Comfort using Linear (or similar issue tracking tools) to log, track, and escalate bugs

✅ Familiarity with Stripe - subscriptions, payment flows, and common billing issues

✅ Ability to jump on screen sharing calls and calmly guide customers through technical issues

✅ Highly organised, self-directed, and comfortable operating in a small, fast-moving team

Bonus Points For:

⭐️ Proficiency in additional languages beyond English - any language is a plus given our international customer base

⭐️ Understanding of AI support tools and how they’re used in customer-facing workflows (chatbots, AI-assisted ticket triage, automated responses, and knowing where human handoff matters)

⭐️ Familiarity with Claude Cowork or similar AI workflow automation agents

⭐️ Experience with Laravel 13, Inertia, and React

⭐️ Familiarity with the Creator ecosystem - creator agencies, CRM tools, or fan engagement platforms

⭐️ Experience writing or maintaining technical documentation

⭐️ Background in developer support, DevRel, or SaaS technical support

⭐️ Interest or prior experience in content writing, community management, or outbound/inside sales - you don't need expertise, just genuine interest in growing in that direction

Why Join Us?

• Small team, big impact
• Competitive pay + bonus opportunities
• Work with experienced devs who’ve built real companies
• No micromanagement, async culture, fully remote
• Real room to grow - your trajectory isn’t capped at “support.”

The Customer Support Engineer will focus on providing technical support and maintaining production operations. The specific requirements and responsibilities include:

The vacancy assumes a shift work schedule.
 

Job Requirements:

• Proficiency in using PC. Ideally after QA courses
• Background in Data Support (Tier 1+2); Tier 3 is an advantage.
• Strong troubleshooting and problem-solving skills.
• Excellent service orientation and communication skills.
• English level at least B1.
• Ability to work independently and as part of a team.

Key Responsibilities:

Problem Resolution:

• Identify potential production issues and implement proactive solutions.
• Troubleshoot technical issues and collaborate with teams to ensure resolution.

Customer Support:

• Provide prompt technical support to end-users
• Collaborate with R&D and product management to resolve client issues.

Production Coordination:

• Develop and manage production schedules.
• Adjust schedules as needed to accommodate changes or delays.

Stakeholder Communication:

• Serve as the primary liaison between teams to ensure clear communication.
• Notify stakeholders and clients of any delays or issues.

We are looking for a customer-oriented and detail-focused Customer Support Аgent with proven experience in the iGaming industry. The ideal candidate is confident in written English, comfortable working in a fast-paced 24/7 environment, and able to handle multiple tasks while maintaining a high standard of communication. You should be proactive, responsible, and capable of recognizing sensitive situations and acting according to internal procedures.
 

HOW YOU WILL MAKE AN IMPACT:

• Providing customer support via live chat and email
• Handling players’ inquiries, requests, and complaints
• Identifying complex or sensitive cases and escalating them to the relevant departments
• Ensuring compliance with internal quality standards and communication guidelines
• Working according to the assigned schedule and meeting individual KPIs
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Minimum 1+ year of experience in customer support 
• Written English proficiency at B2 level or higher
• Willingness to work shift schedules, including night shifts, weekends, and public holidays
• Ability to stay focused in a multitasking environment
• Strong attention to detail and strict adherence to instructions

WHAT WE OFFER:

• Flexible working hours and a remote-first setup, so you can plan work around your life — not your life around work.
• Unlimited vacation and paid sick leave, because taking time to rest shouldn't feel like a luxury.
• Competitive compensation that reflects your skills, experience, and impact.
• Flexible Benefits — a monthly budget you can spend on sports, healthcare, therapy, or language learning. Your benefits, your choice.
• 50% reimbursement for professional learning and development to help you keep growing.
• Employee referral bonuses and gifts to celebrate your special occasions.
• A supportive team culture built on trust, respect, and collaboration.
• Regular online and offline team events to connect beyond work.
• Co-working space reimbursement for teammates based in Ukraine, whenever you need a change of scenery.

JarvisHeart is a rapidly expanding global IT & Tech company based in Cyprus, dedicated to its team, providing an inspiring dynamic work culture.Established in 2024, we are aimed to deliver services and solutions for businesses. We attract and retain the best IT professionals, offering avenues for development and progress to provide exceptional solutions to clients around the globe. Join us and become a part of JarvisHeart’s success story.

Core Responsibilities

• Player Support via Live Chat: Handle inbound player inquiries through live chat and email - account issues, bonuses, payments, and general platform questions.
• Outbound Calls: Conduct outbound calls when required to follow up on unresolved cases, clarify player issues, or complete verification procedures.
• Issue Resolution & Escalation: Resolve standard and complex player issues independently; escalate edge cases to relevant teams (Antifraud, Billing, Retention) when necessary.
• CRM & Ticket Management: Accurately log all interactions in the CRM system, maintain case documentation, and follow established support workflows and scripts.
• Quality & Compliance: Follow quality standards, internal guidelines, and responsible gambling policies in every player interaction.

Requirements

• Minimum 1 year of experience in a customer support role — preferably within iGaming, betting, FinTech, or a closely related industry.
• Strong written English communication skills (B2+ level); ability to convey information clearly and professionally in chat and email.
• Confident verbal English for outbound calls and voice communication when needed.
• Proficiency with CRM and chat systems (LiveChat/Helpdesk/Intercom/Zendesk); comfortable navigating multiple tools simultaneously.
• Stress-resistant and solution-oriented — able to stay calm and constructive with demanding or frustrated players.
• Basic understanding of iGaming mechanics: casino products, sports betting, bonus structures.
• Own equipment required: personal computer/laptop meeting minimum performance requirements, stable internet connection (min. 20 Mbps).

Nice to Have

• Knowledge of KYC / AML procedures.
• Familiarity with responsible gambling frameworks.

Work Schedule 

Working Hours: Rotating shift schedule — 2 days on / 2 days off, 12 hours per shift.

Shift Times:

• Day shift: 09:00 – 21:00
• Night shift: 21:00 – 09:00

Remote Work Conditions:

• Fully remote position 
• Personal equipment required (PC/laptop + stable internet connection)

We are currently seeking a qualified and experienced Technical support engineer to join our team.

Preferred skills:

— Working experience in gambling support/tech support teams;
— Working experience with RMG projects.

Must have skills:

— Strong user of Jira Software/Jira service management/Any desk/ Google workspace, etc.
— Upper-Intermediate level of spoken and written English.
— Strong verbal and corporate communication skills;
— Understanding of the software lifecycle;
— Ability to learn quickly and work as a part of a team;
— A challenging and inquiring mind;
— Attention to detail and tenacity;
— Quick logical thinking;
— Sociability, communicability;

Responsibilities:

— Monitoring of high-priority services,
— Testing: performance and the new functionality used;
— Diagnostics and solution of user problems when working with the software used;
— Prioritizing user requests;
— Providing individual solutions for customers based on their business needs.

— Working hours from 9:00 to 21:00 (2/2)

Our requirements:

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time)

• Confident PC user with solid knowledge of Microsoft Windows

• Technical background or strong interest in exploring software and hardware products

• Strong organizational, training, and time-management skills

• Excellent communication and active listening abilities

• Understanding of conflict resolution

• Empathy, positive attitude and self-control

Nice to Have:

• Previous experience in customer or technical support

• IT education or relevant technical background

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary:

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities:

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products

• Identify, analyze, and troubleshoot technical issues and provide effective solutions

• Respond to support queries via phone, chat, and email

• Assist customers with software and hardware configurations, billing, and merchant services–related requests

• Maintain clear and detailed documentation of all service inquiries.

Our requirements:

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time)

• Confident PC user with solid knowledge of Microsoft Windows

• Technical background or strong interest in exploring software and hardware products

• Strong organizational, training, and time-management skills

• Excellent communication and active listening abilities

• Understanding of conflict resolution

• Empathy, positive attitude and self-control

Nice to Have:

• Previous experience in customer or technical support

• IT education or relevant technical background

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary:

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities:

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products

• Identify, analyze, and troubleshoot technical issues and provide effective solutions

• Respond to support queries via phone, chat, and email

• Assist customers with software and hardware configurations, billing, and merchant services–related requests

• Maintain clear and detailed documentation of all service inquiries.

True Sea Moss is hiring a Customer Support Specialist!

If you’re looking for a role where empathy, curiosity, and clear communication really matter — come start your journey with us.

At True Sea Moss, we believe that wellness should feel real, simple, and shared. Every jar we ship carries a piece of wild ocean goodness — and every conversation with a customer should feel just as genuine. That’s where you come in.

Who Are We Looking For?

● You’re naturally curious, calm under pressure, and energized by helping others.

● You grasp ideas quickly, ask thoughtful questions, and can translate guidelines into warm, human replies.

● If you thrive on feedback and find joy in a neatly resolved ticket, we want to meet you.

What You’ll Be Doing

● Assist customers across email, chat, and social channels (Instagram, TikTok, etc) — answering questions, tracking orders, and solving everyday issues

● Document common questions and help keep our internal knowledge base tidy and up-to-date

● Collaborate closely with senior support leads to refine workflows, templates, and FAQs

● Track key metrics (response time, CSAT) and share insights with the team

● Spot patterns in feedback and flag opportunities to improve our products, policies, or processes

What You Bring

● A genuine desire to help people and represent a mission-driven brand with empathy

● Strong written English and fluent Russian

● Hands-on experience with Zendesk — you've worked with tickets, macros, and views, and can navigate the platform confidently from day one

● Solid organizational habits: you keep to-dos, follow checklists, and enjoy a good SOP

● Growth mindset: you welcome feedback, ask questions, and iterate fast

Why Work With Us

Customer support isn’t a cost center here — it’s the beating heart of our promise to consumers.

As an early member of the team, you’ll have room to stretch, experiment, and see the direct impact of your work on thousands of wellness journeys.

How We Show Care

● A personalized welcome kit full of True Sea Moss goodies

● Sports reimbursement to keep your body as nourished as your mind

● Extra vacation days on top of local holidays

● Monthly coaching sessions to accelerate your professional growth

● Corporate English classes if you’d like even sharper language skills

● WHOOP membership for holistic health insights

● Coworking stipend so you can choose your perfect workspace

● Team off-sites and creative project grants to spark inspiration

Learn more about us: https://trueseamoss.com/

Sound like you or someone you know? We’d love to hear your story.

Let’s grow something true together.

 
📍 Work format: Remote ONLINE OFFICE 
📄 Contract: B2B  
🗓 Schedule: Monday–Friday, 5/2  

🕒 Available shifts:
- Morning: 06:00–15:00
- Day: 14:00–23:00
- Night: 23:00–08:00

🚀 Why Join Us?
- Work on an international product targeting the US market
- Stable cooperation and competitive compensation
- Official B2B contract
- Opportunities for professional growth within the project

✅ Requirements
- English proficiency: C2
- At least 1 year of relevant work experience
- Confident use of Excel / Google Sheets
- Strong analytical and mathematical skills
- Attention to detail, responsibility, and independence

📌 Key Responsibilities
- Learn the product and customer support processes
- Handle cases and coordinate with internal teams
- Identify and organize frequently asked questions
- Maintain spreadsheets, prepare internal reports, and keep data up to date

EverHelp is a team of professionals developing outsourcing support services for products all over the world at a dynamic pace. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp received 9 international workplace and employer awards. The company ranked #1 in the Top 30 Inspiring Workplaces in Europe, was named the #1 employer among European companies with 500–4,999 employees, and earned Best-in-Class recognition across 6 categories: Culture & Purpose, Leadership, Inclusion & Belonging, Wellbeing, Employee Voice, and Employee Experience. EverHelp was also named one of the 28 Best Places to Work by Business Intelligence Group — a global award recognizing companies with strong workplace cultures and outstanding employee experience.

Our statement:

• We're against war and unjustified aggression,
• We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,
• We provided the team with charging stations,
• We continue to work together for the future of Ukraine.

We are looking for a Customer Support Representative (English Desk) to join our team and provide high-quality support for an international consumer technology business. In this role, you will help customers resolve their inquiries, deliver a positive customer experience, and collaborate with different teams to find effective solutions.

Your future responsibilities include:

• Handling customer inquiries through chats, support tickets, and outbound calls in a professional and empathetic manner;
• Investigating customer issues and providing accurate, timely, and effective solutions;
• Performing back-office tasks and maintaining accurate customer records and case documentation;
• Collaborating with internal teams and other departments to resolve complex customer requests;
• Managing multiple tasks and customer conversations while maintaining high service quality;
• Learning and applying company policies, procedures, and relevant consumer regulations.
• Location - Ukraine

Needed experience & skills:

• Preferably 6+ months of experience in Customer Support (motivated candidates without prior experience are also welcome);
• Advanced English proficiency: C1 written and B2+ spoken;
• Strong problem-solving, critical thinking, and decision-making skills;
• Genuine empathy, a customer-oriented mindset, and a willingness to help;
• Excellent written communication skills with the ability to provide clear, structured responses;
• Ability to multitask, prioritize tasks, and remain composed under pressure;
• Strong attention to detail, ownership, and accountability;
• Team-oriented attitude, adaptability, and eagerness to learn.

Nice to have skills:

• Experience handling multiple chats or support tickets simultaneously;
• Knowledge of additional European languages;
• Experience supporting international customers or working with complex products and services.

Work with EverHelp is about:

• Opportunity to join a Ukrainian company and support the Ukrainian economy;
• 20 paid vacation days and 10 paid health days for mental and physical recovery;
• Annual salary reviews;
• Systematic learning & development within a team and on an individual level.
• A team of professionals ready for knowledge sharing, internal professional communities, and team buildings;
• Corporate discounts on gym memberships and various services, including medical services, language schools, etc.

We are looking for a Customer Support Specialist to assist players, respond to their inquiries, and provide a high level of customer service.
We are looking for a responsible and communicative person who can handle multiple conversations simultaneously, work efficiently under pressure, and remain calm when dealing with challenging situations.

Requirements:
Experience: Previous experience in Customer Support is required. At least 1 year of experience in the iGaming industry is preferred.
English: Intermediate level (B1) or higher, with the ability to communicate with players in chat and write clearly and accurately without relying on translation tools.
CRM and Support Tools: Experience working with CRM systems, live chat platforms, and ticketing systems.
Multitasking: Ability to handle multiple chats simultaneously, respond quickly to inquiries, and remain efficient during periods of high workload.
Communication Skills: Strong written communication skills and the ability to explain information clearly and politely.
Stress Resistance: Ability to remain calm and professional when dealing with dissatisfied or difficult players.
Attention to Detail: Accuracy, responsibility, and the ability to follow internal procedures and work guidelines.
Problem-Solving: Ability to find information independently, investigate issues, and make decisions within the scope of responsibilities.
Learning Ability: Willingness to learn quickly, process large amounts of information, and adapt to new procedures.
Shift Availability: Willingness to work rotating shifts, including night shifts.

Responsibilities:
Provide customer support to players via live chat.
Respond to player inquiries, requests, and complaints in a timely and professional manner.
Assist players with issues related to the platform.
Use CRM systems and support tools to manage customer inquiries.
Handle multiple conversations simultaneously while maintaining high service quality.
Investigate issues independently and collaborate with other departments when necessary.
Follow internal procedures, guidelines, and communication standards.
Ensure a positive customer experience and maintain a high level of customer satisfaction.

Looking for a remote role in an international project where you'll use English every day (and Spanish, if you have it) in live conversations with people across the US? Join Trucker Guide - we help American truck drivers on the road, from navigation and hotels to urgent roadside help.
 

Format: fully remote · Schedule: 12-hour shifts, day or night · Workload: no more than 42 hours per week.

About the company https://truckerguideapp.com/

Trucker Guide is an innovative product IT company building an advanced navigation and information platform for the trucking industry in the North American market (US and Canada).

• Milestones: since its active launch in late 2022, the app has grown rapidly - over 750,000 downloads and strong ratings (4.7/5) on the App Store and Google Play.
• Product: a full ecosystem (mobile & web) that brings together more than 450,000 points of interest (POIs) and helps thousands of drivers and dispatchers optimize complex routes every day - purpose-built truck navigation (accounting for vehicle dimensions), infrastructure search (truck stops, repair shops, fuel stations), live traffic-camera monitoring, and B2B route-planning tools.
  
   

Open position: Partner support specialist

We're launching a new product on our platform - Roadside Assist https://roadservice.truckerguide.app/. It works on a model similar to Uber/Bolt, but for trucking: a driver submits a request about a breakdown on the road, and a partner (tire shop, towing company, repair shop) accepts and fulfills it.

What you'll do (phone-based work only)

• Supporting existing requests: a driver has submitted a request, it's reached the partner, but they haven't responded - you call the partner and ask them to respond promptly.
• Resolving issues: you help sort out the situation if a driver runs into a problem with a partner during booking or while the service is being carried out.
• Recruiting new partners: if there are no partners yet in a driver's location, you get an automatic list of local shops, call them with a partnership offer, send them the signup link, and onboard the new partner onto the platform.
• You log the status of every case in the CRM.
  
   

What you'll get

• Daily live practice of your English (and Spanish, if you have it) - with real people in the US, not from a textbook.
• Your first professional experience on an international project - a strong line on your resume.
• Training before you start and team support from your very first shifts.
• Career growth: you're joining while the department is still being built, which opens up fast-track opportunities to grow into a Team Lead/Head role or move into adjacent departments (marketing, sales, finance, support).

What matters to us

• Confident English at a C1 level (spoken and written) - or English C1 + Spanish C1.
• Calm and polite even in stressful situations.
• Willingness to work shifts, including nights.

Nice to have: experience in customer support or a call center.

Conditions

• Format: fully remote.
• Schedule: 12-hour shifts (day/night), no more than 42 hours per week.
• Pay: $700-1000 (starting).

Hi! We’re CyberCare, a company specializing in customer service for global tech brands and part of the Tesonet venture holding. Our team of 370+ professionals combines AI-driven automation with a human touch to deliver a smooth, hassle-free experience for millions of tech product users worldwide.

We’re changing what support should look like. While AI handles the routine tasks, you focus on what truly matters: solving technical issues accurately, finding solutions, and bringing the kind of empathy no automation can replace.
 

What makes you a strong candidate:

• Above-average English (B2+) with solid conversational skills;
• Experience with Windows/MacOS/Android/iOS;
• Confidence in multitasking and providing technical support;
• A calm, customer-focused approach — even in stressful situations; a positive, proactive, and motivated mindset;
• Availability to work full-time on a rotating shift schedule (morning, day, and evening shifts); willingness to work remotely with occasional visits to our Lviv office for team meetings, team-building events, and other activities.
   

What you’ll do and learn:

• You’ll support NordVPN customers via live chat — no phone calls involved.
• You’ll help resolve technical and billing-related issues, keep customers satisfied by solving their problems, and turn users into brand ambassadors through quality support.
• You’ll bring empathy, patience, and a positive attitude to every customer interaction.
   

Work schedule: Day shift: 9:00 AM-5:00/6:00 PM; Evening shift: 4:00/5:00 PM-1:00 AM
 

This is a hybrid office/remote role. Our office is located in Lviv, so we welcome candidates from neighboring regions as well (Lviv, Ivano-Frankivsk, Rivne, Lutsk, Ternopil, Chernivtsi). 
For the duration of martial law, fully remote work is available, with occasional attendance at internal company events.
 

What we offer:

• A comfortable start in the tech industry through onboarding and mentorship support;
• Office in Lviv plus the option to work from home (hybrid model)
• Health insurance;
• Competitive salary and bonuses;
• Variety of internal and online training programs, books, and everything you need for professional growth;
• Great team — seriously, the best! We organize regular internal events, knowledge-sharing sessions, and team-building activities; top-notch technology and tools for working on world-renowned products;
• Excellent working conditions, including a flexible schedule (day and evening shifts).
   

If you’re a highly motivated professional who embraces new challenges and is eager to join CyberCare, please send your resume (in English only) with a detailed overview of your career, experience, skills, and projects.

We provide ad account management services to media buyers and agencies across major advertising platforms. You'll be their main point of contact — the person who knows what's going on, responds quickly, and gets things resolved. Most of your day is chat-based. You need to know the ad ecosystem well enough to give accurate answers quickly.

Responsibilities:

• Provide prompt, effective support aligned with company standards via chat, occasional video calls when needed
• Onboard new clients, walk them through the service, set expectations, build trust from day one
• Deliver and manage ad accounts, handling appeals, monitor status and spend, handle ID reviews
• Resolve account issues, bans, unlocks, proxy errors and keep clients in the loop throughout
• Identify upsell and cross-sell opportunities, support retention of existing clients
• Track patterns in account performance and client behavior; flag insights that can improve the product or process

• Work closely with other departments

   

Requirements:

• Background in affiliate marketing or media buying - a must
• Understanding how Ad Accounts work from the inside
• B2+ English, written and verbal
• Comfortable working independently across shifts
• Proven ability to take initiative and resolve issues

We Offer:

• Remote work from anywhere
• Unlimited paid vacation days
• 5-day week with weekend shifts (Sat or Sun)
• Working hours: 10:00-19:00 or 11:00-20:00 (Kyiv time)
• 10 paid sick days
• English classes
• Take part in conferences worldwide

We are looking for an experienced and proactive Customer Support Manager / Head of Customer Support to lead, develop, and scale our Customer Support operations within a fast-growing international iGaming business.

You will have the autonomy to make decisions, implement improvements, and directly influence customer experience, operational efficiency, and business performance.

What You'll Do

Strategy & Operations

• Own and continuously improve the Customer Support strategy, processes, service standards, KPIs, and SLAs.
• Drive operational efficiency, service quality, productivity, and cost optimization.
• Manage workforce planning, resource allocation, and departmental budgets.
• Identify operational risks, bottlenecks, and improvement opportunities, turning them into actionable solutions.

Team Leadership

• Lead, mentor, and develop CS Supervisors and their teams.
• Build a strong, accountable, and independent leadership structure.
• Oversee recruitment, onboarding, training, and performance management.
• Create a high-performance culture focused on ownership, continuous improvement, and results.

Cross-Functional Collaboration

• Work closely with Product, CRM, VIP, Payments, Risk, KYC, Compliance, Finance, and Tech teams.
• Manage operational communication with external B2B clients and partners, including SLAs, escalations, and service requirements.
• Ensure smooth implementation of product updates, regulatory changes, and internal processes.

Customer Experience & Business Impact

• Analyze customer feedback, operational data, and performance metrics to drive meaningful improvements.
• Improve CS tools, workflows, automation, and AI-driven solutions.
• Take ownership of complex escalations, recurring issues, and corrective actions.
• Develop initiatives that positively impact customer satisfaction, retention, efficiency, and overall business results.

• Provide senior management with strategic insights, recommendations, and data-driven solutions.

   

What We're Looking For

• 5+ years of experience in a Customer Support Manager, Head of CS, or similar leadership role within the iGaming industry (must have).
• Proven experience managing large, remote, and/or shift-based Customer Support teams.
• Strong understanding of CS operations, KPIs, SLAs, quality assurance, and performance management.
• Experience with Zendesk, Intercom, live chat platforms, or similar CS tools.
• Strong analytical, strategic, and business-oriented mindset.
• Ability to independently make decisions, take ownership, and deliver measurable results.
• Experience optimizing workflows, improving operational efficiency, and implementing scalable processes.
• Strong stakeholder management and cross-functional collaboration skills.
• Excellent leadership, communication, and problem-solving abilities.
• Fluent English.
   

Nice to Have

• Russian language proficiency.
• Experience implementing automation and AI solutions in Customer Support.
• Experience working across both B2B and B2C iGaming operations.
   

What We Offer

• 20 vacation days + 36 paid sick leaves per year.
• Flexible schedule with no micromanagement.
• A high-impact leadership role with real decision-making authority.
• Opportunity to shape Customer Support strategy, processes, and team development.
• Freedom to introduce new ideas, drive improvements, and influence business results.
• International team with transparent processes and fast decision-making.
   

Join us and take ownership of building a high-performing, scalable Customer Support function that delivers exceptional customer experience and measurable business value.