EverHelp

EverHelp is a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp received 9 international workplace and employer awards. The company ranked #1 in the Top 30 Inspiring Workplaces in Europe, was named the #1 employer among European companies with 500-4,999 employees, and earned Best-in-Class recognition across 6 categories: Culture & Purpose, Leadership, Inclusion & Belonging, Wellbeing, Employee Voice, and Employee Experience. EverHelp was also named one of the 28 Best Places to Work by Business Intelligence Group - a global award recognizing companies with strong workplace cultures and outstanding employee experience.

Our statement:

• We’re against war and unjustified aggression,
• We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,
• We provided the team with charging stations,
• We continue to work together for the future of Ukraine.

As EverHelp is constantly growing, we are looking for a Sales Manager in Europe to strengthen our sales motion in the European market. The mission of this role is to attract new B2B clients and sell customer support outsourcing, multilingual support, back-office operations, and AI-enhanced customer support solutions to companies across Europe.

The working schedule is full-time, remote, and Europe-based.

Your future responsibilities include:

• Qualify and manage B2B leads (inbound, outbound, and referral) across the European market;
• Conduct discovery calls with potential clients to understand their support needs, volumes, languages, channels, SLA requirements, seasonality, pain points, budget, and procurement process;
• Prepare commercial proposals together with the delivery and operations teams;
• Close deals and ensure a smooth handover to Account Management and Delivery teams;
• Maintain CRM hygiene: deal stages, next steps, decision process, stakeholders, forecast, close date, and risks;
• Collect market intelligence on competitors, pricing, client feedback, vertical trends, and common objections;
• Contribute to improving the sales process, ICP, messaging, outreach logic, and proposal structure.

Needed experience & skills:

• 3+ years of experience in B2B sales or business development;
• At least 1-2 years of experience in CX, BPO, customer support outsourcing, contact center, managed services, SaaS for customer support, or a closely related field;
• English level - C1 or higher;
• German level - B2 or higher;
• Experience selling to the European market;
• Experience with deal sizes from 70k to 500k+ ARR;
• Hands-on experience with B2B sales processes: discovery, qualification, proposal, negotiation, and closing;
• Experience working with CRM systems, preferably HubSpot;
• Ability to manage longer sales cycles and work with multiple stakeholders;
• Strong ownership, structure, and ability to work independently.

Nice to have skills:

• Experience with RFP or tender processes;
• Existing network among Heads of CX, Customer Support, Operations, or Procurement;
• Experience selling AI or automation solutions for support operations;
• Understanding of nearshore and offshore delivery models;
• French, Italian, Spanish, or Dutch at B2+ level.

Work with EverHelp is about:

• Opportunity to join the Ukrainian company and help the Ukrainian economy;
• The possibility to work fully remotely;
• 20+ vacation days and 10 sick leave;
• Mental well-being support, including sessions with psychologists or therapists, psychiatric consultations, and mental health app subscriptions;
• Learning & Development support for courses, workshops, certifications, training, books, and professional materials,
• Health & Wellness support for medical services, preventive care, recovery, and wellness activities;
• A professional team of specialists ready to share their expertise, internal communities, and team activities that support continuous learning and development both individually and as a team;
• Opportunity for a career growth. 32% of our teammates obtained a new role during their first year of work in our company.

Submit your resume and join our team!

EverHelp is a team of professionals that’s developing outsourcing support services for plenty of products all over the world at a dynamic pace. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp received 9 international workplace and employer awards. The company ranked #1 in the Top 30 Inspiring Workplaces in Europe, was named the #1 employer among European companies with 500–4,999 employees, and earned Best-in-Class recognition across 6 categories: Culture & Purpose, Leadership, Inclusion & Belonging, Wellbeing, Employee Voice, and Employee Experience. EverHelp was also named one of the 28 Best Places to Work by Business Intelligence Group — a global award recognizing companies with strong workplace cultures and outstanding employee experience.

Our statement:

• We’re against war and unjustified aggression,
• We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,
• We provided the team with charging stations,
• We continue to work together for the future of Ukraine.

We're hiring: German-speaking Customer Support Representative (Hospitality) | Fully Remote

Looking for your next opportunity in customer support? Join an international hospitality project where you'll help create outstanding guest experiences for travelers across Europe.

What you'll do:

• Support guests via phone, chat, email, WhatsApp & booking platforms
• Assist with reservations, property access & booking-related requests
• Solve problems with empathy and a hospitality-first mindset
• Work in a dynamic international environment

We're looking for someone who has:

• German (B2+) & English (B2+)
• 1–3 years of Customer Support, Hospitality, or other customer-facing experience
• Excellent communication and problem-solving skills
• A positive, customer-oriented attitude

What we offer:

• Fully remote collaboration
• Career growth opportunities within a rapidly growing international company
• Friendly, supportive team and continuous mentorship
• Join EverHelp — one of Europe's top employers, recognized with multiple international workplace awards in 2026.
• Rotating schedule (24/7 support): 5 shifts per week, including 2-3 night shifts.

If you're passionate about helping people and want to build your career in an international environment, I'd love to hear from you!

Feel free to send me a message or apply directly. Referrals are also very welcome!

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.
 

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.
 

In 2026, EverHelp received 9 international workplace and employer awards. The company ranked #1 in the Top 30 Inspiring Workplaces in Europe, was named the #1 employer among European companies with 500–4,999 employees, and earned Best-in-Class recognition across 6 categories: Culture & Purpose, Leadership, Inclusion & Belonging, Wellbeing, Employee Voice, and Employee Experience. EverHelp was also named one of the 28 Best Places to Work by Business Intelligence Group — a global award recognizing companies with strong workplace cultures and outstanding employee experience.
 

Our statement:

• We’re against war and unjustified aggression,
• We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,
• We provided the team with charging stations,
• We continue to work together for the future of Ukraine.
   

EverHelp is scaling fast, and our data infrastructure needs a dedicated owner to keep it reliable and growing.
 

Your future responsibilities include:

• Building, optimizing, and maintaining ETL pipelines that extract data from ERP
  systems, databases, and APIs, transform it into a usable format, and load it into
  BigQuery
• Automating data ingestion, transformation, and loading processes to reduce manual
  intervention and ensure efficiency
• Monitoring and troubleshooting data pipelines proactively — catching performance
  issues, errors, and data quality problems before they escalate
• Managing and optimizing data storage: partitioning, indexing, and performance tuning
  in BigQuery
• Designing data models that represent the structure and relationships within business
  data
• Implementing data quality checks and validation rules at every stage of the pipeline
• Identifying and resolving data inconsistencies, errors, and missing values
• Conducting data audits and comparing results with business user needs — proposing
  solutions to close existing gaps
• Collaborating with analysts, data scientists, and business stakeholders to understand
  their data needs and translate them into scalable solutions
   

Why this role might be interesting for you:

If you love structure and enjoy optimizing processes — this is your playground. You'll make real-world architectural decisions, not just execute tickets. Every pipeline you build or improve directly powers business decisions at the highest level, so the impact of your work is visible and immediate. And if you want to be the person who shapes a data-driven culture from the inside — that's exactly the role we're offering.
 

Needed experience & skills:

• 2-4 years of hands-on experience as a Data Engineer
• Advanced knowledge of SQL and Python
• Hands-on experience with GCP, in particular BigQuery
• Strong ETL and data warehousing skills: Apache Airflow, dbt
• Clear understanding of both the technical and business sides of data products
• Clear and concise communication; comfortable working cross-functionally with nontechnical stakeholders
• Proactive problem-solving mindset — analytical thinking and attention to detail
• English level — B2+
   

Nice to have skills:

• Experience at a large systematic company (retail, banking, telecom, FMCG, logistics)
• Comfort working autonomously as the only Data Engineer on a team
• Adaptability in a high-paced, fast-changing environment
   

Hiring Process:

CV Screening → Questionnaire → Intro Call → Tech & Soft Interview → Bar Raising
 

Work with EverHelp is about:

• Opportunity to join the Ukrainian company and help the Ukrainian economy,
• 20+ vacation days and unlimited sick leaves, corporate doctor & psychologist,
• Medical insurance and +10 Healthcare leaves for mental & physical recovery,
• Systematical learning & development inside a team and on an individual level: compensation for professional webinars, courses, conferences, etc.,
• Ability to work from Lviv & Kyiv offices with free breakfasts and lunches or fully remotely,
• Team of professionals who’s ready for knowledge sharing, internal professional communities, team buildings,
• Corporate discounts for gym membership and for other different services like medical services, language schools, etc.
   

Submit your resume and join our team!

EverHelp is a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp received 9 international workplace and employer awards. The company ranked #1 in the Top 30 Inspiring Workplaces in Europe, was named the #1 employer among European companies with 500–4,999 employees, and earned Best-in-Class recognition across 6 categories: Culture & Purpose, Leadership, Inclusion & Belonging, Wellbeing, Employee Voice, and Employee Experience. EverHelp was also named one of the 28 Best Places to Work by Business Intelligence Group — a global award recognizing companies with strong workplace cultures and outstanding employee experience.

Our statement:

• We’re against war and unjustified aggression,
• We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,
• We provided the team with charging stations,
• We continue to work together for the future of Ukraine.

We are currently seeking a Customer Sales Advisor (German Desk) to join our team

This role is part of a newly launched international project focused on helping potential customers throughout their purchasing journey. You'll work with warm leads who have already expressed interest in premium products, guiding them through the decision-making process and delivering an outstanding customer experience.

This is a sales-focused role, ideal for professionals who enjoy consultative selling, relationship building, and creating personalized customer interactions.

Working schedule:

• Monday–Friday
• Approximately 08:00–17:00 CET
• 1-hour break
• Fully remote work

Your future responsibilities include:

• Following up with warm leads who have requested product information and shared their contact details;
• Making outbound calls to customers across the DACH region and other European markets;
• Communicating with customers in both German and English;
• Presenting products, answering general questions, and supporting customers throughout their purchasing journey;
• Building trust and creating a premium customer experience during every interaction;
• Handling basic objections and helping interested prospects make confident purchasing decisions;
• Recording customer interactions, feedback, and next steps in CRM systems;
• Escalating complex product, pricing, delivery, or payment-related questions to the appropriate internal teams;
• Following established sales processes, communication guidelines, and quality standards.

Communication channels:

• Outbound phone calls;
• CRM system;
• Messaging tools.

This position focuses on sales consultations rather than traditional customer support.

Needed experience & skills:

Required:

• German proficiency (C1–C2);
• English proficiency (C1);
• 1–3 years of experience in sales, customer consultations, or similar customer-facing roles;
• Experience communicating with customers over the phone.

Soft skills:

• Excellent communication and active listening skills;
• Strong interpersonal skills and the ability to build rapport quickly;
• High level of ownership and accountability;
• Empathy, patience, and customer-oriented thinking;
• Confidence in handling objections and guiding customers through the decision-making process.

Work with EverHelp is about:

• Fully remote collaboration;
• Working with international teams and premium global products;
• Professional onboarding with a paid training program;
• A collaborative environment where teammates support each other's growth;
• Opportunity to develop consultative sales and communication skills in an international environment.

Training program:

• 10-day training program (80 hours) before starting independent work;
• Paid training;
• Product knowledge, communication standards, sales processes, and CRM tools are covered during onboarding.

What makes this role unique?

• You'll work with warm leads rather than cold outreach;
• Every customer interaction is expected to deliver a true "WOW" experience;
• You'll represent a premium international brand where relationship-building and consultative communication matter more than aggressive selling;
• You'll become part of a growing international project from its very beginning.

Submit your resume and join our team! 🚀

EverHelp is a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp received 9 international workplace and employer awards. The company ranked #1 in the Top 30 Inspiring Workplaces in Europe, was named the #1 employer among European companies with 500–4,999 employees, and earned Best-in-Class recognition across 6 categories: Culture & Purpose, Leadership, Inclusion & Belonging, Wellbeing, Employee Voice, and Employee Experience. EverHelp was also named one of the 28 Best Places to Work by Business Intelligence Group — a global award recognizing companies with strong workplace cultures and outstanding employee experience.

Our statement:

• We’re against war and unjustified aggression,
• We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,
• We provided the team with charging stations,
• We continue to work together for the future of Ukraine.

Your future responsibilities include:

• Building, optimizing, and maintaining ETL pipelines that extract data from ERP
  systems, databases, and APIs, transform it into a usable format, and load it into
  BigQuery
• Automating data ingestion, transformation, and loading processes to reduce manual
  intervention and ensure efficiency
• Monitoring and troubleshooting data pipelines proactively — catching performance issues
  issues, errors, and data quality problems before they escalate
• Managing and optimizing data storage: partitioning, indexing, and performance tuning
  in BigQuery
• Designing data models that represent the structure and relationships within a business
  data
• Implementing data quality checks and validation rules at every stage of the pipeline
• Identifying and resolving data inconsistencies, errors, and missing values
• Conducting data audits and comparing results with business user needs — proposing
  solutions to close existing gaps
• Collaborating with analysts, data scientists, and business stakeholders to understand
  their data needs and translate them into scalable solutions

Why this role might be interesting for you:

If you love structure and enjoy optimizing processes, this is your playground. You'll make real-world architectural decisions, not just execute tickets. Every pipeline you build or improve directly powers business decisions at the highest level, so the impact of your work is visible and immediate. And if you want to be the person who shapes a data-driven culture from the inside — that's exactly the role we're offering.

Needed experience & skills:

• 2-4+ years of hands-on experience as a Data Engineer
• Advanced knowledge of SQL and Python
• Hands-on experience with GCP, in particular BigQuery
• Strong ETL and data warehousing skills: Apache Airflow, dbt
• Clear understanding of both the technical and business sides of data products
• Clear and concise communication; comfortable working cross-functionally with nontechnical stakeholders
• Proactive problem-solving mindset — analytical thinking and attention to detail
• English level — B2+

Nice to have skills:

• Experience at a large systematic company (retail, banking, telecom, FMCG, logistics)
• Comfort working autonomously as the only Data Engineer on a team
• Adaptability in a high-paced, fast-changing environment

Hiring Process:

CV Screening → Questionnaire → Intro Call → Tech & Soft Interview → Bar Raising

Work with EverHelp is about:

• Opportunity to join the Ukrainian company and help the Ukrainian economy,
• 20+ vacation days and unlimited sick leaves, corporate doctor & psychologist,
• Medical insurance and +10 Healthcare leaves for mental & physical recovery,
• Systematical learning & development inside a team and on an individual level: compensation for professional webinars, courses, conferences, etc.,
• Ability to work from Lviv & Kyiv offices with free breakfasts and lunches or fully remotely,
• Team of professionals who’s ready for knowledge sharing, internal professional communities, team buildings,
• Corporate discounts for gym membership and for other different services like medical services, language schools, etc.

Submit your resume and join our team!

EverHelp is a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp received 9 international workplace and employer awards. The company ranked #1 in the Top 30 Inspiring Workplaces in Europe, was named the #1 employer among European companies with 500–4,999 employees, and earned Best-in-Class recognition across 6 categories: Culture & Purpose, Leadership, Inclusion & Belonging, Wellbeing, Employee Voice, and Employee Experience. EverHelp was also named one of the 28 Best Places to Work by Business Intelligence Group — a global award recognizing companies with strong workplace cultures and outstanding employee experience.

Our statement:

• We’re against war and unjustified aggression,
• We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,
• We provided the team with charging stations,
• We continue to work together for the future of Ukraine.

We are currently seeking a Customer Support Representative (Hospitality) to join our team.

This role is part of a newly launched international project in the hospitality industry, supporting guests throughout their stay and ensuring they receive exceptional service at every stage of their journey.

You'll communicate with guests across multiple channels, helping them with booking-related questions, property access, reservations, and other service requests. We're looking for professionals who genuinely enjoy helping people, stay calm under pressure, and believe that every interaction should leave guests with a positive impression.

Working schedule:

• Monday–Sunday;
• 5 shifts per week on a rotating schedule, 2 obligatory night shifts, first couple of months no night shifts;
• Shift options:
  • 07:00–16:00 CET
  • 15:00–00:00 CET
  • 23:00–08:00 CET
• 30-min. lunch break;
• +25 min. sanitary break
• Schedules are shared one week in advance.

Your future responsibilities include:

• Providing support to guests via phone calls, email, chat, WhatsApp, and online booking platforms;
• Assisting guests with booking questions, reservation updates, and property access;
• Delivering service with a true hospitality mindset, always putting the guest experience first;
• Resolving guest inquiries efficiently while maintaining a warm, professional, and empathetic tone;
• Escalating critical cases, such as refund requests, legal matters, or complaints requiring special attention, to the appropriate internal teams;
• Accurately documenting customer interactions using internal systems and tools;
• Collaborating with teammates to ensure a seamless and consistent guest experience.

Communication channels:

• Phone calls;
• Email;
• Live chat;
• WhatsApp;
• Online booking platform messages.

Needed experience & skills:Required:

• German (B2+) and English (B2+)
• At least 1 - 3 years of experience in Customer Support, Hospitality, or another customer-facing role;
• Confidence communicating with customers across multiple channels.

Soft skills:

• Strong problem-solving skills and the ability to think independently;
• Excellent written and verbal communication;
• A warm, guest-oriented communication style;
• Ability to remain calm and professional in challenging situations;
• Adaptability in a fast-changing environment;
• Strong multitasking skills without compromising service quality;
• Positive attitude and genuine team spirit.

Work with EverHelp is about:

• Fully remote collaboration;
• Working on an international hospitality project supporting guests from around the world;
• A welcoming, collaborative team environment where people genuinely support one another;
• Comprehensive onboarding and continuous support from experienced professionals;
• Opportunity to grow while working with a fast-growing international business.

Training program:

• Three-week paid onboarding program, including:
  • self-paced learning;
  • live online training sessions;
  • quizzes;
  • practice with real customer cases.
• You'll receive continuous guidance from experienced teammates throughout your onboarding.

What makes this role unique?

Hospitality is about much more than answering questions—it's about creating memorable experiences. Every interaction is an opportunity to make a guest feel welcome, supported, and valued.

You'll join a rapidly growing international project where adaptability, teamwork, and a genuine desire to help others are just as important as technical knowledge. While the environment can be fast-paced, you'll always have access to comprehensive training and 24/7 support from experienced colleagues.

Submit your resume and join our team! 🚀