iPlayTech

CRM Manager (Smartico)

We are an international iGaming company with 3+ years of experience and a team of 1,300+ professionals. Our portfolio includes 10+ successful projects operating across Tier 1–3 markets.

We value expertise, innovation, and ownership, creating an environment where talented professionals can grow, take initiative, and make a real impact.

We are looking for a CRM Automation Manager with strong hands-on experience in Smartico to join our team.

In this role, you will be responsible for building, maintaining, and optimizing CRM automations, customer journeys, and player communications. We are looking for someone who enjoys working directly with CRM tools, automation logic, and data, and is ready to take ownership of CRM performance.

Responsibilities

• Build, configure, and maintain CRM automations in Smartico.
• Design and optimize customer journeys, trigger campaigns, and lifecycle communications.
• Configure audience segmentation, triggers, and automation logic.
• Create, launch, and optimize Email, Push, Inbox, Pop-up, and other CRM campaigns.
• Develop and adapt email templates using HTML/CSS.
• Test CRM campaigns before launch, ensuring correct content, personalization, segmentation, links, and automation logic.
• Monitor CRM automations, troubleshoot issues, and ensure stable operation of customer journeys.
• Analyze campaign performance (Open Rate, CTR, CTOR, Conversion Rate, etc.) and continuously optimize results.
• Conduct A/B tests for subject lines, content, timing, and communication strategies.
• Identify opportunities to improve customer engagement, retention, and lifecycle performance.
• Collaborate closely with Product, Analytics, Design, and Development teams.

• Maintain CRM documentation, templates, and automation structure.

   

Requirements

• Hands-on experience with Smartico CRM.
• Experience building and maintaining CRM automations independently.
• Strong understanding of customer lifecycle, CRM funnels, and trigger-based communications.
• Practical experience with Email, Push, Inbox, Pop-up, and other CRM channels.
• Strong knowledge of audience segmentation and behavioral targeting.
• Understanding of key CRM metrics, including Open Rate, CTR, CTOR, Conversion Rate, and the ability to identify optimization opportunities.
• Experience conducting A/B testing and analyzing results.
• Good knowledge of HTML/CSS for email template customization.
• Strong analytical thinking, attention to detail, and problem-solving skills.
• Proactive mindset with the ability to work independently.

• Experience in iGaming will be a strong advantage.

   

Nice to Have

• Experience with gamification, loyalty programs, and bonus mechanics.
• Knowledge of SQL or BI tools.

• Experience working in Agile teams.

   

Why Join Us

• Fully remote work format (Mon–Fri, 10:00–19:00 UTC+2).
• Competitive salary package.
• Paid vacation, sick leave, and Birthday Day Off.
• Professional growth opportunities and knowledge-sharing culture.
• Fast decision-making processes and minimal bureaucracy.
• Dynamic environment with ambitious goals and international projects.

If this opportunity sounds like a good fit, we’d love to hear from you — send us your resume and let’s talk.
 

We are a fast-growing international iGaming company with 1000+ professionals and a portfolio of successful projects operating across Tier 1–3 markets worldwide.

Right now, we are expanding our VIP Department and looking for a results-driven Team Lead – VIP Department who knows how to build and lead high-performing teams, work with key business metrics, analyze VIP player behavior, and drive sustainable growth.

This role is ideal for someone with a strong business mindset who enjoys leadership, data analysis, and building effective strategies in a fast-paced, KPI-driven environment.

What You'll Do

• Lead, onboard, mentor, and develop a team of VIP Managers.
• Monitor daily team performance and ensure KPI achievement.
• Own and drive key team KPIs:
  • Team Deposit Amount (IN)
  • Team IN-OUT
  • Retention (M/M)
• Analyze team performance, VIP player activity, and database trends to identify growth opportunities.
• Develop personalized retention and growth strategies for key VIP players together with your team.
• Collaborate closely with the Retention, CRM, and Product teams to optimize the VIP player journey and improve business results.
• Continuously review and improve workflows from a business perspective.
• Ensure the team consistently achieves performance and revenue targets.

What We're Looking For

• 1+ year of experience in a Team Lead, Senior VIP Manager, VIP Management, Retention, or similar leadership role.
• Previous experience in the iGaming industry is required.
• Strong analytical skills with the ability to work confidently with KPIs, performance metrics, and large datasets.
• Experience analyzing player databases and identifying opportunities for business growth.
• A business-oriented mindset with the ability to make data-driven decisions.
• Proven leadership, coaching, and team management skills.
• Strong communication and problem-solving abilities.

• High level of ownership, accountability, and self-motivation.

   

What We Offer

• Fully remote work.
• Competitive compensation package with a fixed salary and a monthly performance-based KPI bonus.
• Paid vacation and sick leave.
• Professional onboarding and continuous support.
• Career growth opportunities within a fast-growing international company.
• Access to a corporate psychologist, including individual and group sessions.
• Monthly professional development training with our Learning & Development Department to strengthen your leadership and professional skills.
• A dynamic international environment where your leadership and results have a direct impact on business success.

🚀 Join a fast-growing international iGaming company with 1,000+ professionals and a portfolio of successful projects operating across Tier 1-3 markets worldwide.
 

We are looking for a strong Performance Driver to join our VIP Department and directly influence team motivation, performance, operational tempo, and daily results.
 

This is not a traditional Team Lead or Coach position. We are looking for someone who can energize teams, drive performance, create momentum, and build a high-performance culture.
 

🌍 Fully Remote
📈 Direct Impact on Team Performance & Business Results
🚀 Fast-Growing International Company
💡 High Level of Ownership & Influence
 

About the Role

As a VIP Sales Performance Manager, you will work closely with VIP teams and play a key role in maintaining high energy levels, strong engagement, and outstanding performance across the department.
 

Your mission will be to create and sustain an environment where teams consistently achieve and exceed targets while maintaining a strong performance culture.
 

Responsibilities

• Drive and maintain high team energy and performance
• Monitor team activity, KPIs, and daily efficiency
• Develop motivation systems, competitions, challenges, and incentive mechanics
• Increase team engagement and maintain operational tempo
• Identify performance gaps and implement corrective actions
• Work closely with Team Leads, VIP teams, Retention, and Marketing departments
• Improve productivity, discipline, and overall performance culture
• Support onboarding and adaptation of new team members
• Analyze team performance and identify opportunities for improvement
• Maintain a strong results-oriented environment
 

Requirements

• 3+ years of experience in Sales, Retention, VIP Management, Performance Management, or other performance-driven environments
• Experience in iGaming, Betting, Forex, Crypto, Fintech, or similar industries will be considered a strong advantage
• Experience working with high-performance or target-oriented teams
• Strong leadership, motivational, and communication skills
• Solid understanding of KPIs, team dynamics, and performance management principles
• Ability to work effectively in fast-paced and high-pressure environments
• Strong energy, initiative, accountability, and ownership mindset
• Fluent Ukrainian and Russian communication skills
• English proficiency (B1+) will be considered an advantage
 

What We Offer

• Fully remote work (Monday-Friday, 09:00-18:00)
• Competitive salary based on your experience and impact
• Paid vacation and sick leave
• Professional onboarding and continuous support
• Internal knowledge-sharing sessions and team events
• Corporate psychologist support program
• Opportunities for continuous learning and professional growth
• Dynamic, ambitious, and supportive team environment
• Opportunity to directly influence team performance and business results
 

Why Join Us?

This role is ideal for professionals who enjoy building high-performing teams, creating motivation systems, driving engagement, and helping people achieve exceptional results.
 

If you thrive in fast-paced environments and want to make a measurable impact on team performance, we'd love to hear from you.
 

🚀 Apply now and become part of our growing VIP Team!

🚀 Join a fast-growing international iGaming company with 1,000+ professionals and a portfolio of successful projects operating across Tier 1-3 markets worldwide.
 

We're expanding our VIP Department and looking for an ambitious, results-driven VIP Account Manager who enjoys communication, sales, and achieving outstanding results.
 

💰 Fixed Salary + Uncapped Monthly Bonuses
🌍 Fully Remote
📈 Clear Career Growth Opportunities
🔥 Performance-Driven Environment
 

About the Role

As a VIP Account Manager, you will be responsible for managing a portfolio of high-value players, building long-term relationships, increasing engagement, and driving revenue through personalized communication and tailored offers.
 

This is a role for someone who enjoys working with people, thrives in a KPI-driven environment, and wants their performance to directly impact their income and career growth.
 

Responsibilities

• Build and maintain strong long-term relationships with VIP players
• Communicate with clients via phone calls, messengers, and email
• Increase player activity, deposits, and overall engagement
• Achieve individual KPI and revenue targets
• Develop personalized offers and retention strategies
• Reactivate inactive VIP players
• Monitor player activity and identify growth opportunities
• Deliver exceptional customer experience and VIP support
• Collaborate with internal teams to improve the overall player experience
• Maintain accurate records and reporting within CRM systems
 

Requirements

• At least 1 year of experience in VIP Management, Retention, Sales, Account Management, or other customer-facing roles
• Experience in iGaming, Betting, Forex, Crypto, Fintech, or other performance-driven industries will be considered a strong advantage
• Strong communication, negotiation, and relationship-building skills
• Sales-oriented mindset with the ability to influence customer decisions
• Experience communicating with clients via phone calls
• Ability to work effectively in a fast-paced, KPI-driven environment
• High level of self-motivation, responsibility, and stress resilience
• Fluent Russian language skills
• English proficiency will be considered an advantage
 

What We Offer

• Fully remote work
• Competitive fixed salary
• 💰 Uncapped monthly performance-based bonuses
• Paid vacation and sick leave
• Professional onboarding and continuous support
• Transparent KPI system and clear performance expectations
• Career growth opportunities within a rapidly growing international company
• Dynamic, ambitious, and supportive team environment
• Opportunity to significantly increase your income through strong performance
 

Why Join Us?

We believe that talented people should be rewarded for their results. Here, your effort, communication skills, and ability to build strong relationships with players will directly influence your success and earnings.
 

If you enjoy communication, competition, and achieving ambitious goals, we'd love to hear from you.
 

🚀 Apply now and become part of our growing VIP Team!

🚀 Join a fast-growing international iGaming company with 1,000+ professionals and a portfolio of successful projects operating across Tier 1-3 markets worldwide.
 

We are looking for an experienced Product Owner with a strong background in Tier-1 markets to lead product development, drive business growth, and create outstanding player experiences.
 

This is a high-impact role for someone who combines strong product thinking, data-driven decision-making, and deep expertise in casino products.
 

🌍 Fully Remote
📈 Direct Impact on Product Strategy & Business Results
🚀 International Tier-1 Focus
💡 High Level of Ownership & Decision-Making
 

About the Role

As a Product Owner, you will take ownership of casino product development, collaborate with cross-functional teams, and drive product initiatives from discovery to delivery.
 

You will be responsible for identifying growth opportunities, improving player experience, optimizing product performance, and delivering features that create measurable business impact across Tier-1 markets.
 

Responsibilities

• Own and manage the product roadmap and backlog
• Define product vision, strategy, and priorities based on business goals and player needs
• Analyze product performance and monitor key metrics (GGR, NGR, RTP, Retention, LTV, Conversion)
• Conduct market, competitor, and player research across Tier-1 markets
• Create product requirements, specifications, user stories, and feature documentation
• Collaborate closely with CRM, Analytics, Design, and Development teams
• Drive A/B testing initiatives and data-driven product improvements
• Optimize retention mechanics, bonus systems, and player journeys
• Identify growth opportunities and scale successful product initiatives
• Ensure timely delivery of product features and improvements
 

Requirements

• 4+ years of Product Owner or Product Management experience within iGaming
• Strong experience working with Tier-1 markets
• Deep understanding of casino product metrics (GGR, NGR, RTP, Retention, LTV, Conversion)
• Hands-on experience with analytics and experimentation tools (Google Analytics, Hotjar, Power BI, Amplitude, or similar)
• Strong knowledge of player behavior, segmentation, and customer journey mapping
• Experience designing and optimizing retention strategies
• Experience with bonus mechanics, gamification, and engagement systems
• Strong understanding of UI/UX principles and product development processes
• Experience working with cross-functional teams and managing product backlogs
• Excellent analytical, communication, and stakeholder management skills
• Fluent Ukrainian and Russian communication skills
• English proficiency (B2+) will be considered a strong advantage
 

What We Offer

• Fully remote work
• Competitive salary package
• Paid vacation and sick leave
• Professional onboarding and continuous support
• Transparent processes and clear business goals
• Career growth opportunities within a rapidly growing international company
• Dynamic, ambitious, and supportive team environment
• Access to internal expertise and knowledge-sharing initiatives
• Continuous professional development and learning opportunities
• Opportunity to directly influence product strategy and business performance
 

Why Join Us?

We are building products used by players across multiple international markets and continuously investing in innovation, growth, and product excellence.
 

If you're passionate about product development, analytics, experimentation, and creating exceptional player experiences, we'd love to hear from you.
 

🚀 Apply now and become part of our growing Product Team!

We are an iGaming company with over 3 years of experience and a team of 1,300+ professionals. Our portfolio includes 10+ successful projects operating across Tier 1–3 markets. We value expertise, innovation, and efficiency, creating an environment where talented professionals can grow and make an impact.

Join our team and contribute to strengthening operational controls, minimizing risks, and ensuring process integrity across key business functions.

Responsibilities

• Review operational and financial activities for compliance with internal procedures and control standards.
• Analyze transactions, operational records, and system data to identify discrepancies and risk indicators.
• Perform cross-system reconciliations and validate the accuracy of operational processes.
• Investigate unusual activities, operational incidents, and process deviations.
• Prepare reports and recommendations based on review findings.

• Monitor high-risk cases and escalate critical issues when necessary.

   

Requirements

• 2+ years of experience in Risk Management, Antifraud, Payments, Compliance, Audit, or related fields.
• Strong analytical thinking and attention to detail.
• Experience working with CRM, back-office, ticketing, or payment systems.
• Advanced Excel / Google Sheets skills.
• Understanding of transaction flows, operational controls, and risk management principles.
• Ability to work independently and make data-driven decisions.

• Intermediate+ English level.

   

Nice to Have

• Experience in iGaming, Fintech, Payments, or Banking.
• Knowledge of KYC, AML, or Fraud Prevention processes.

• Experience with investigations, reconciliations, or operational reporting.

   

Why Join Us

• Fully remote work format (Mon–Fri, 10:00–19:00 UTC+2).
• Competitive salary package.
• Paid vacation, sick leave, and Birthday Day Off.
• Professional growth opportunities and knowledge-sharing culture.
• Fast decision-making processes and minimal bureaucracy.

• Dynamic environment with ambitious goals and international projects.

   

If you're a detail-oriented professional who enjoys working with data, processes, and operational controls, we'd love to hear from you.

🚀 Join a fast-growing international iGaming company with 1,000+ professionals and a portfolio of successful projects operating across Tier 1-3 markets worldwide.
 

We're looking for a motivated Junior Affiliate Manager who already has hands-on experience in affiliate marketing and is ready to grow within a product iGaming company.
 

You'll work with our own brands, build strong partnerships with affiliates, and contribute directly to the growth of our business. This is an excellent opportunity for someone who already understands the fundamentals of affiliate marketing and wants to develop alongside experienced professionals.
 

🌍 Fully Remote
💰 Competitive Fixed Salary + Performance Bonuses
📈 Clear Career Growth Opportunities
🚀 Work with In-House Products
 

About the Role

As a Junior Affiliate Manager, you will be responsible for identifying and attracting new affiliate partners, supporting existing affiliates, monitoring traffic quality, and helping scale our affiliate program.

You will work closely with experienced Affiliate Managers and the Analytics team, gaining practical experience while contributing to the growth of our products.
 

Responsibilities

• Search for and attract new affiliates, media buying teams, and influencers within the Gambling and Betting vertical

• Build, develop, and maintain long-term relationships with affiliate partners

• Onboard new partners by providing tracking links, promotional materials, and launch support

• Maintain regular communication with existing affiliates and assist with operational and technical questions

• Monitor traffic quality and campaign performance together with the Analytics team

• Track affiliate performance across CPA and RevShare models

• Participate in monthly traffic reconciliation and partner payment preparation

• Maintain accurate reports and CRM records

• Collaborate with internal teams to improve partner performance and campaign results
 

Requirements

• 6-12 months of experience as an Affiliate Manager, Account Manager, Media Buyer, or a similar role within Gambling, Betting, CPA Networks, or Product iGaming

• Solid understanding of affiliate marketing models and terminology, including CPA, RevShare, CPL, Baseline, Mindep, Hold, and Postback

• Understanding of major traffic sources, including Facebook Ads, PPC, SEO, ASO, Telegram, Streaming platforms, and other acquisition channels

• Strong communication, negotiation, and relationship-building skills

• Comfortable with proactive outreach and daily communication through Telegram, Skype, and other messaging platforms

• Analytical mindset with experience using Excel or Google Sheets (Pivot Tables, VLOOKUP, reporting)

• Familiarity with affiliate tracking platforms such as Keitaro, Voluum, or similar tools

• Fluent Russian language

• English level B1 or higher will be considered a strong advantage
 

What We Offer

• Fully remote work from anywhere

• Competitive fixed salary

• Transparent performance-based bonus system with uncapped earning potential

• Paid vacation and sick leave

• Professional onboarding and mentorship from experienced Affiliate Managers

• Continuous learning and career development opportunities

• Clear promotion path to Middle Affiliate Manager based on performance

• Work with successful in-house products rather than agency clients

• Dynamic international team and supportive working environment
 

Why Join Us?

At our company, Affiliate Managers play an important role in the growth of our products and partnerships.
 

You'll gain hands-on experience in one of the fastest-growing industries, work alongside experienced professionals, and have a clear opportunity to advance your career based on your results.
 

If you're passionate about affiliate marketing, enjoy building long-term partnerships, and are looking for a place where your work has a real impact, we'd love to hear from you.