Customer Support Representative (US Market, Evening Shift) Offline

About the Role:

We are building a strong support team for our US client — an online furniture store — and looking for a Customer Support Representative to deliver outstanding customer experience.

Requirements:

• Advanced (C1) spoken and written English
• 1+ year of experience in Customer Support/Customer Care, with mandatory phone-based communication experience
• Proven ability to confidently and clearly communicate with customers in real-time via phone calls
• Strong client-oriented mindset and focus on customer needs
• Ability to handle challenging situations calmly and effectively
• High attention to detail
• Availability to work evening shifts (15:00–24:00 Ukrainian time)

Key Responsibilities:

• Communicating with customers via phone, chat, and email
• Managing support tickets and ensuring timely resolution
• Handling calls with customers and vendors
• Providing high-quality service and maintaining customer satisfaction
• Collaborating closely with the US Customer Care team

We offer:

• A full-time job
• Paid vacation and sick leave
• Managing your taxes and accounting
• Optional benefits package that includes Health insurance, Gym membership, English courses, compensation of certification, courses, and training
• Creative and lively team of IT specialists, adequate management, and zero unnecessary bureaucracy