Diya

Diya is a successful Ukrainian IT company providing full-service IT solutions for small and medium businesses across the world. Our company has a strong professional background in providing remote technical support services to companies across different industries helping them deliver excellent customer experience.

We are a friendly crowd of it-savvies. Working shoulder to shoulder in a virtual crew gives us the flexibility to provide better solutions and exceed our customers' expectations.

We are seeking a proactive, communicative, and highly motivated Customer Support Specialist to join our team. The role involves assisting tourists worldwide with transfer issues.

Job Responsibilities:

• Сommunication with clients via chats, e-mail, and calls
• Respond to customer queries promptly and accurately (24/7 service).
• Follow up with customers to ensure prompt issue resolution.

• Collect and analyse customer feedback to assess satisfaction.

   

Requirements:

• Proficiency in English.
• Experience in customer service will be considered a plus.
• Strong written and verbal communication skills.
• Excellent problem-solving abilities.
• Ability to multitask.
• Commitment to customer satisfaction.
• Effective time management.

• Willingness to learn.

   

What we offer:

• Comfortable work environment, remote work.
• The work schedule consists of 5 shifts per week, each lasting 8 hours, with 2 days off according to the schedule 
• Paid vacation and sick leave.
• Healthcare insurance and gym.
• Training and useful experience.
• Work in a young and friendly team.
• Career opportunities and professional growth.

Diya is a successful Ukrainian IT company providing full-service IT solutions for small and medium businesses worldwide. Our company has a strong professional background in providing remote technical support services to companies across different industries helping them deliver excellent customer experience.

We are a friendly crowd of it-savvies. Working shoulder to shoulder in a virtual crew gives us the flexibility to provide better solutions and exceed our customers' expectations.

We are expanding our team and need a Level 2 Engineer who is versatile and passionate about technology to assist in supporting our clients' cloud infrastructure and IT operations. The candidate is expected to provide repeatable solutions, thought leadership, and delivery excellence for our set of core solutions.

Responsibilities:

• Set up and maintain various services and support tools, primarily Microsoft 365/Azure.
• Proactively ensure the highest levels of systems and infrastructure availability for our clients.
• Write and maintain custom scripts to increase system efficiency and reduce human intervention time on tasks.
• Providing operational support, including procedural documentation and relevant reports.

Requirements:

Deep knowledge of operating systems:

• Practical experience in administering Microsoft 365 (admin centre, Exchange, Azure, Intune, licensing).
• Practical experience in administering Windows Server (including the latest versions).
• Understanding of the architecture and specifics of each operating system.
• Experience with command-line interfaces and graphical user interfaces of OS.

Troubleshooting and support skills:

• Experience in solving complex problems in Windows environment.
• Ability to analyze event logs and other tools to diagnose issues.

Security and access management:

• Understanding of principles and methods of security in Windows environment.
• Experience with authentication and authorization mechanisms (Active Directory, LDAP, AAD).

Automation and scripting:

• Ability to write PowerShell scripts to automate tasks in the Windows environment.

Communication skills and teamwork:

• Good communication skills for working with clients and colleagues.
• Ability to effectively document processes and solutions.

Education and certifications:

• Higher education in the field of information technology or a related area.
• Certifications from vendors confirming knowledge and skills in Windows and Linux administration (e.g., Microsoft Certified: Azure Administrator Associate, Red Hat Certified Engineer) will be a big advantage.

Qualifications:

• A minimum of 1 year experience as an IT administrator with a primary responsibility of managing Microsoft Windows systems.
• Experience with Microsoft 365 and Azure platforms.
• Strong knowledge of administration and configuration of Windows servers and basic services AD, GPO, DNS, ADFS, etc.
• Knowledge of ticketing systems, monitoring, managed antivirus, and backup solutions.
• Demonstrated ability to generate and maintain technical documentation.
• Solid knowledge of PowerShell Scripting and command-line management.
• Microsoft 365 Certification is a plus.
• A minimum Intermediate English language level is required.

What we offer:

• Comfortable work environment, remote work.
• Competitive salary.
• Paid vacation and sick leave.
• Healthcare insurance and gym.
• Training and useful experience.
• Work in a young and friendly team.
• Career opportunities and professional growth.

Diya is a successful Ukrainian IT company providing full-service IT solutions for small and medium businesses across the world. Our company has a strong professional background in providing remote technical support services to companies across different industries helping them deliver excellent customer experience.

We are a friendly crowd of it-savvies. Working shoulder to shoulder in a virtual crew gives us the flexibility to provide better solutions and exceed our customers' expectations.

Diya is currently looking for Business Applications Support Team Leaderfor a full-time position at our Zhytomyr office or remotely.

Business Applications Support Team Leader organizes and coordinates the team in order to achieve maximum delivery quality and customer satisfaction.

Responsibilities:

• Tasks distribution, priorities determination, as well as monitoring and evaluation of the task’s implementation.
• Documentation works, including operational documents, instructions, standard operations procedures, and reports for the Executive Board, Operations Manager and Customers.
• Delivery operations monitoring and ensuring the delivery quality;
• Communications within the delivery.
• Verbal meetings with client.
• General team management, tasks progress tracking and development of technical expertise of the team.
• Distribution tasks according to the workload and technical skills of the team;
• Regular status meetings with the team.
• Knowledge sharing within the team.
• Hands-on help for the team with tasks during peak workload hours.
• Maintaining a healthy relationship in the team.
• Conflict management inside the team.
• Team education, mentoring and other team activities.
• Adaptation of new team members.
• Daily checks of the time tracked and its accuracy.
• Participation in the regular performance evaluations of the team.

Requirements:

• English: upper-intermediate (B2).
• A minimum of 2 years experience as an IT administrator with a primary responsibility of managing Microsoft Windows systems.
• Experience as a user or support representative of the business and task managing platforms: Jira, Zendesk, ClickUp, etc. Basic understanding of a CRM system structure.
• Solid knowledge of Office applications will be an advantage (Word, Excel, Google Docs)
• Desire to learn new technology and ability to consume significant volumes of new information (position requires extensive training).
• Demonstrated ability to generate and maintain technical documentation.
• Experience in managing a team is a plus.

What we offer:

• Comfortable work environment, remote work.
• Competitive salary.
• Paid vacation and sick leave.
• Healthcare insurance and gym.
• Training and useful experience.
• Work in a young and friendly team.
• Career opportunities and professional growth.

We are looking for a Middle/Senior Xamarin Developer for a long-term project with our customer — a Danish-based construction inspection company.

Roles & Responsibilities:

• Responsible to perform deployments in Prod, QA environments.
• Troubleshoot and resolve the availability of environments after deployments.
• Adapt new skills to support a dynamic environment.

Skills required:

• 3+ years of overall development experience in Mobile applications
• Experience with Xamarin.Forms/.Net MAUI
• Min 2 years of experience required in Xamarin for Android and IOS mandatory
• Experience with C#.Net coding, SQLite/Nosql Mandatory
• Experience with web services API integration Rest, JSON, XML
• Experience with SkiaSharp Libraries
• Proficient understanding of code versioning tool such as GIT is a plus
• Good to have skills in WPF, XAML
• At least beginner English level for direct communication with the customer

What we offer:

• Comfortable work environment, remote work.
• Competitive salary.
• Paid vacation and sick leave.
• Healthcare insurance and gym.
• Training and useful experience.
• Work in a young and friendly team.
• Career opportunities and professional growth.

Diya is going through a period of steady growth and we are currently looking for a new team member to join our technical team.  

If you are passionate about technical things and have both theoretical and practical skills, and are looking for further development, we encourage you to send us your CV. This position will not be limited to technical tasks. It also involves a lot of communication in English. That is why we expect the candidate to have an appropriate level of English. 

We are a successful Ukrainian IT company that provides a full range of IT solutions for small and medium-sized businesses around the world. Our company has extensive professional experience in providing remote technical support services to companies from various industries, helping them to provide excellent customer experience. 

Diya is currently looking for a Technical Writer for a full-time position, who is tech-savvy with excellent English skills to join us. 

The position is intended for a specialist who already has a technical background and wants to develop not only as a technical writer, but also in the direction of Business Analysis.  

Responsibilities for Technical Writer include but are not limited to the following: 

• Create, edit, and maintain clear, concise, and accurate technical documentation. 
• Translate complex technical information into easy-to-understand content for a variety of audiences. 
• Collaborate with engineers to gather information and ensure documentation is complete and accurate. 
• Update existing documentation to align with new product features or changes. 

Qualifications: 

• 2+ years of experience as a Technical Writer 
• Excellent written English skills (grammar, spelling, clarity, and style). 
• Experience working with technical teams  
• Ability to work independently and manage time effectively  
• Attention to details and a commitment to delivering high-quality work. 
• Ability to structure information and build information architecture for large sections or individual documents. 

What we offer: 

Comfortable work environment, remote work. 

Competitive salary. 

Paid vacation and sick leave. 

Healthcare insurance and gym. 

Training and useful experience. 

Work in a young and friendly team. 

Career opportunities and professional growth. 

Diya is a Ukrainian IT company that specializes in providing comprehensive IT solutions for small and medium businesses around the world. We take pride in our professional background and excel in delivering remote technical support services across diverse industries, ensuring an exceptional customer experience.

We are a community of IT enthusiasts working collaboratively in a virtual setting, offering flexible and innovative solutions that consistently surpass our customers' expectations.

Position: Junior Security Analyst

As a Junior Security Analyst, you will play a crucial role in our dynamic team, committed to safeguarding the confidential information of one of our esteemed clients — a leader in the logistics industry in North America. Your responsibilities involve closely monitoring and analyzing data collected from our advanced security software to identify potential security threats and vulnerabilities. Your efforts will be instrumental in maintaining the security and integrity of systems.

Responsibilities:

• Regularly review and analyze security reports and other data to identify unusual patterns or activities.
• Monitor behavior and logs to detect potential security incidents.
• Utilize security tools to identify and assess potential threats to corporate data.
• Collaborate with the senior security team to investigate and respond to security incidents.
• Process and analyze large sets of data to identify trends, anomalies, and potential risks.
• Generate reports and summaries to communicate findings and recommendations.
• Document and report security incidents, ensuring a thorough understanding of the incident lifecycle.
• Work closely with the IT department and other relevant teams to enhance overall security posture.
• Stay informed about the latest cybersecurity threats, vulnerabilities, and industry best practices.

Requirements:

• Proficiency in the English language at an Intermediate level or above is required.
• High level of integrity and commitment to maintaining confidentiality.
• Ability to work with large sets of data, including processing repetitive tasks.
• Strong analytical and problem-solving skills.
• Basic understanding of technologies and operating systems.
• Excellent communication and teamwork skills.

What We Offer:

• Comfortable work environment.
• Fixed work schedule (Mon-Fri, 3 p.m. — 11 p.m.).
• Paid vacation and sick leave.
• Healthcare insurance and gym facilities.
• Training and valuable experience.
• Work in a young and friendly team.
• Career opportunities and professional growth.

Diya is a successful Ukrainian IT company providing full-service IT solutions for small and medium businesses across the world. Our company has a strong professional background in providing remote technical support services to companies across different industries helping them deliver excellent customer experience.

We are a friendly crowd of it-savvies. Working shoulder to shoulder in virtual crew gives us flexibility to provide better solutions and exceed our customers' expectations.

We are looking for a Dedicated IT Security Expert for one of our clients — the leader in North American logistics.

Job Responsibilities:

• Analyze logs received from multiple monitoring sources and identify potential security incidents.
• Review the alerts received from multiple monitoring sources to identify vulnerable points.
• Design and implement PowerShell scripts for monitoring data automation.
• Improvement of detection, monitoring and incident response tools.
• Proactive hunting for new threats and attackers.
• Generate regular security reports.
• Documentation on all the mentioned points (instructions, workflow and process descriptions, etc.).

Requirements:

• Profound networks knowledge.
• MS365/Azure AD knowledge.
• MS365 Security and Compliance hands-on experience.
• Azure conditional policies experience.
• Understanding of various authentication and authorization methods.
• PowerShell scripting knowledge.
• Antivirus and Firewall logic knowledge.
• Fortinet platform and experience would be an advantage.
• Experience with Splunk data platform.
• IT Systems administration experience.
• English level — Intermediate or higher.
• Desire for long-term cooperation.

What we offer:

• Comfortable work environment, remote work.
• Fixed work schedule (Mon-Fri, 3 p.m. — 11 p.m.).
• Competitive salary.
• Paid vacation and sick leave.
• Healthcare insurance and gym.
• Training and useful experience.
• Work in a young and friendly team.
• Career opportunities and professional growth.

Diya is a successful Ukrainian IT company providing full-service IT solutions for small and medium businesses across the world. Our company has a strong professional background in providing remote technical support services to companies across different industries helping them deliver excellent customer experience.

We are a friendly crowd of it-savvies. Working shoulder to shoulder in a virtual crew gives us the flexibility to provide better solutions and exceed our customers’ expectations.

Diya is currently seeking to hire Technical Support Dispatcher for a full-time position at our Zhytomyr office or remotely.

Responsibilities

• Improving customer service and satisfaction.
• Providing quick responses to users.
• Efficient turnaround of customer requests.
• Assigning tasks and tickets to Technical Support Engineers.
• Any additional or alternative duties that are reasonably consistent with the position as required.

Qualifications

• Excellent communication and people skills.
• Ability to learn new technologies quickly.
• Ability to work within tight deadlines.
• Ability to multitask and perform under pressure.
• Сlient-focused, detail-oriented, self-motivated, punctual, quick-thinking, creative and proactive.
• Intermediate level of English (both spoken and written).

What we offer

• Comfortable work environment, remote work.
• Fixed work schedule (Mon-Fri, 3 p.m. — 11 p.m.).
• Competitive salary.
• Paid vacation and sick leave.
• Healthcare insurance and gym.
• Training and useful experience.
• Work in a young and friendly team.
• Career opportunities and professional growth.