Jobs Customer/Technical Support

Cleverbridge seeks a senior, hands-on Zendesk expert to accelerate execution of H1 2026 CXM roadmap initiatives. The focus is on implementing AI capabilities, expanding automation, increasing self‑service deflection, reducing manual workload, and driving measurable improvement in cost-to-contact metrics.

The primary focus will be on strategic roadmap initiatives and execution acceleration. 

Responsibilities

The contractor will rapidly ramp up on the existing Cleverbridge Zendesk environment, including architecture, workflows, automations, integrations, reporting setup, and AI configuration.

• Audit the current Zendesk configuration and identify opportunities to improve automation and deflection.
• Translate roadmap initiatives into structured, time‑boxed execution plans with milestones.
• Lead hands‑on configuration and implementation of AI and automation capabilities.
• Design scalable automation architecture and clean up existing configuration where necessary.
• Work alongside the internal Zendesk administrator and CXM team members who will continue owning BAU and maintenance.
• Assign and coordinate initiative-related tasks with internal team members where support is required.
• Provide weekly progress updates and highlight blockers or dependencies.

Required Expertise

• Advanced Zendesk Enterprise administration and architecture experience.
• Hands‑on experience implementing Zendesk AI features including AI Agents and Copilot.
• Strong experience building automation frameworks, triggers, workflows, and routing logic.
• Experience designing scalable support operations focused on deflection and cost‑to‑contact reduction.
• Ability to independently scope, structure, and execute complex CX technology initiatives.

About the Client

Our client provides comprehensive operational support and a wide range of expert services to leading insurers, brokers, fleet operators, and automotive manufacturers worldwide.

With more than 3,300 employees across ten countries, the company delivers high-quality solutions at scale for over 1,200 clients. Our client helps the global insurance market handle millions of claims every year in the most efficient and cost-effective way.

The company is currently undergoing an exciting transformation program, where modern software solutions, cloud technologies, and advanced architectural approaches play a key role in driving the business forward.

Role Overview

Innovation Group is looking for an IT Support Specialist who will serve as the first point of contact for internal IT issues and requests.

In this role, you will provide technical support to users, maintain workplace systems and IT infrastructure, and collaborate with internal IT teams to ensure reliable and efficient operations across the organization.

This role is ideal for someone who enjoys troubleshooting, working with IT systems, and delivering high-quality support to internal users.

Responsibilities

• Act as the first point of contact for IT-related issues via phone, in person, or through the ticketing system
• Classify, prioritize, and assign incoming IT support requests and incidents
• Resolve IT tickets and maintain administrative and user documentation
• Collaborate with internal IT specialist teams (Client, Server, Voice)
• Install, configure, and maintain workstations, mobile devices, peripherals, and network components
• Manage user accounts, permissions, and system-related objects
• Monitor IT infrastructure using monitoring tools together with the team
• Support and maintain hardware environments, including client devices, servers, and mobile equipment
• Participate in IT projects and infrastructure improvements

Qualifications

• Higher education in IT, Computer Science, or a related field
• Several years of hands-on experience in IT support
• Experience with Windows domain administration
• Knowledge of network infrastructure and networking fundamentals
• Strong technical understanding of IT systems and troubleshooting processes
• Excellent communication skills (written and verbal)
• Strong problem-solving abilities
• Ability to work independently and responsibly
• Strong customer and service orientation
• Good German language skills
• Good English language skills

 📍 Format: Remote, Part-time (8:00-20:00 GMT3+ day shift CET) 16 shifts per month
💼 Company: PointPay — global crypto services ecosystem (Exchange, Wallet, Payment System, Launchboard)

🔹 Requirements

• 2+ years in customer support
• 1+ year in crypto/web3 (is a must)
• English C1+, Russian or Ukrainian C1
• Experience in Google Sheets (reports, formulas)
• Customer care orientation

• High writing grammar and attention to detail

   

🔹 Responsibilities

• Customer support via Intercom
• Managing and auditing user accounts
• Manual transactions
• Reporting

Required domain experience

Blockchain / Crypto 1 year

Required languages

English C1 — Advanced

Russian C1 — Advanced OR Ukrainian Native

We offer:

Our team is 70% Ukrainians and people from EU, Mexico, Latam and Asia (Hong Kong, Singapore)

Remote work from anywhere according GMT 3+

Flexible working schedule — 2 days of work, 2 days of weekend) You work only 4 or 3 days per week ^_^

Format: Remote, Part-time ( 08:00-20:00  CET day shift)

Salary 5$ per hour (900$) from start, after trial 6$ per hour (1100$)

Right now we don’t cover vacation and sickleaves, but we have possibility of salary review after approbation period and 2 times a year

Career and professional development in deep Web3 direction

Learning and support from our friendly team :)

Hiring steps:

1. Test Task

2. Interview with Recruiter

3.Interview with Team Lead of Web3 Support department

4. OFFER ^_^

If you are interested, please, send your full and updated CV with telegram link ;)

About the Role:
We’re looking for a smart, curious problem-solver who enjoys figuring out how things work. This role isn’t just following instructions - it’s about troubleshooting video streaming hardware, cloud systems, encoders/decoders, and networking setups. You’ll work with real-world systems and high-profile customers, learning fast and thinking logically to solve problems.

You’re a strong candidate if you:

• Enjoy solving technical puzzles and figuring out “why”
• Can follow networking and system logic without getting lost
• Stay calm when things go wrong under pressure
• Learn new systems quickly and independently
• Communicate clearly with both customers and engineering teams
• Don’t give vague answers and take ownership of problems

Required Skills:

• Comfortable troubleshooting hardware and cloud-based systems
• Able to read and understand system logs
• Strong written and spoken English
• Quick to learn and adapt
• Able to work independently and think logically

This Role Matters because you help connect:

• Devices (encoders, decoders, streaming hardware)
• Networking environments
• Cloud infrastructure and services
• Engineering teams
• High-stakes production environments

Your work helps prevent failures at live events, film sets, news broadcasts, and corporate productions.

Important:
Onboarding may take up to 3 months due to the complexity of our systems. This role is perfect for someone who enjoys learning, problem-solving, and thinking critically, even if you’re just starting your career.

BigD is looking for a talented Customer Support Specialist to join our dynamic team.
BigD is a leading operator focused on the LATAM market (one of the top brands). But that’s not all — we also run a thriving Affiliate Program, a convenient Payment Solution, and an AI-based User Acquisition platform. We’re a big family of over 500 creative minds.

Working Conditions

• Current shifts: 08:00–16:00, 16:00–00:00, 18:00–02:00, 00:00–08:00
• Main shift pattern: 4/2 (4 working days / 2 days off), with minor variations possible
• Shifts per month: 20–22
• Performance evaluated through KPIs and quality control of service within the team
• Opportunity for career growth within the team based on your performance and success as an agent
• Tier system: as you progress, you may be promoted to Mid/Senior level with corresponding salary increase and bonuses

Requirements

• Sociability and friendly communication
• Stress resilience and empathy
• Language skills (spoken and written): Spanish: C1–C2, English: B1–B2
• Multitasking skills
• Basic experience with CRM systems, customer databases or ticketing tools
• Time zone of residence: LATAM (GMT-4, GMT-5)
• Availability to regularly work any shift within a 24/7 schedule
• Ability to search for information and solve problems quickly
• Willingness to communicate with customers via voice (a phone channel may be added in the future)
• Communication channels: chat, messaging, email, IP telephony (in the future)
• Clear, understandable, and correct oral and written communication
• Fast typing skills

Tasks and Objectives

• Handle incoming and outgoing customer communications in accordance with company standards (KPIs, SLAs, quality levels, etc.)
• Communicate with colleagues both within and outside the customer support team (other departments, partners, etc.)
• Prepare reports and analyses related to your responsibilities and current activities
• Mentor new team members during their onboarding and training period
• Keep the knowledge base and regulations up to date based on current processes
• Participate in the improvement of processes and service quality within the team

What we offer:

• Direct communication with the core TEAM.
• 28 calendar days of vacation.
• Paid sick leave.
• Sports compensation.
• Training and course compensation.
• Birthday day off.
• Flexible working hours.
• Regular salary reviews.
• Favorable salary payment terms.
• A non-toxic, bureaucracy-free work environment.
• Stable salary payments.

Join a fast-growing team at the forefront of online gaming, where your expertise will directly contribute to the company’s growth and success.

As a Customer Care Representative, you’ll be the friendly first point of contact for users of SmartyMe — our inspiring mobile EdTech app. You’ll help users navigate the product, answer questions, and resolve issues to ensure a positive and motivating learning experience.

You’ll work with our in-house automation system, which minimizes routine tasks and lets you focus on meaningful support and user communication. You’ll also collaborate with the Tech Support team to report issues and suggest improvements that help make SmartyMe even better

Responsibilities:

• Managing web and app user requests in Zendesk;
• Escalating user issues to the technical team;
• Tagging user requests to gather analytics;
• Ensuring response times are within our SLA;
• Processing PayPal/Stripe disputes;

Requirements:

• Proficiency in English;
• Previous experience in customer support and familiarity with Zendesk are a plus but not required.

Schedule:

- Work hours: 8 hours a day, 40 working hours a week
- Work days: on a rotational basis, 5/2
- Night shifts: 02-10am EET 
- Breaks: 1 hour per shift

- Cooperation type: Freelance

Where high-stakes experience meets human-first communication.

VIP — it’s not “support.” It’s working with a limited pool of top-tier players where attention, accuracy, and genuine human connection matter.
If you enjoy meaningful conversations, reading signals, and treating every detail with care — this role is for you.

🎯 What You’ll Be Doing

1. Managing VIP Players

• Daily communication via chat & email (EN)
• Warm, personal messages and soft-touch engagement
• Celebrations, check-ins, answering questions, and guiding players through their journey

2. Working With Bonuses

• Issuing SC/FS within clear, structured limits
• Keeping accurate records of every decision
• Following the no–double-subsidizing policy

3. Player Monitoring & Activity Tracking

• Watching for purchase patterns, drops in activity, and unusual behavior
• Handling players across Tier 4 → Tier 1
• Updating player profiles, adding notes, preferences, and risk insights

4. Anti-Abuse & Anti-Fraud Awareness

• Spotting red flags early
• Avoiding bonus allocation to questionable accounts
• Escalating suspicious cases to Head of VIP / Compliance

5. Cross-Team Collaboration

• Passing cases to Support, Finance, Compliance when needed
• Following internal VIP flows smoothly and consistently
   

🌟 What We Expect From You

• Excellent, calm, and clear communication with players
• English at Upper-Intermediate level or higher — confident written communication in EN
• Ownership of your decisions and actions
• Strong attention to detail — especially in text
• Desire to grow beyond simple ticket handling
• Openness to learning the VIP style: tone, communication, tier logic
• Confidence and stability when working with high-value players
   

💚 What We Offer

• Higher financial motivation compared to support roles
• Competitive salary with potential to grow as you take on more responsibility
• A role where your decisions directly influence VIP retention and revenue
• Structured schedule:
  • Start: 5/2, 8-hour shifts + 1-hour break
  • Later: possible transition to 2/2, 12-hour shifts

About us

Farsight Vision converts flight footage into digital 2D and 3D twins for real-time intelligence in GNSS-denied environment, making analytics and situational awareness convenient and accessible while saving time and effort. We create multi-layered digital twins of terrain with dynamic tracking and object/landscape monitoring and predicting.

We are looking for a Customer Support Manager who treats customer success as a personal responsibility. This role is for someone who genuinely cares about users, takes ownership of problems end-to-end, and consistently gets things done. You will work closely with clients, product, and internal teams to ensure our platform delivers real value in critical use cases. This is not a ticket-processing role — it’s about understanding context, anticipating issues, and proactively helping customers succeed.

Responsibilities

• Act as the primary point of contact for customers, providing thoughtful, reliable support via text communication and video calls;
• Conduct product demos for prospective and existing customers, clearly explaining value, functionality, and real-world use cases;
• Take full ownership of client issues: investigate, coordinate internally, and drive problems to resolution;
• Collect, structure, and analyze customer feedback, turning insights into concrete product and process improvements;
• Build and maintain ongoing relationships with customers, ensuring engagement, trust, and long-term adoption of the product;
• Deeply understand the product and confidently advise users on its functionality, limitations, and best use cases;
• Proactively identify risks, recurring issues, or unmet needs and escalate them with clear recommendations;
• Contribute to team discussions and knowledge sharing to continuously improve support quality;
• Create, update, and maintain product training materials for both users and internal teams.

Requirements

• At least 1 year of experience in a customer support or customer success role for a web-based product;
• Solid understanding of how web applications work and comfort discussing technical topics with users;
• Strong problem-solving skills and the ability to navigate incomplete information.
• Proven ability to manage multiple priorities, stay focused under pressure, and follow tasks through to completion;
• High sense of responsibility and readiness to respond promptly to urgent or critical customer requests;
• Proactive mindset: you don’t wait to be told what to do and actively look for ways to improve outcomes;
• Ability to clearly explain complex information and guide users with patience and empathy;
• Confident in finding information independently and working with various tools and platforms;
• English proficiency at B1 level or higher;
• Willingness to continuously learn new technologies, features, and workflows;
• Ability to represent the product professionally, identify customer needs, and support adoption and upsell when appropriate.

Why us

• Impactful projects. Your work will strengthen the country’s defense capability and support the Ukrainian Armed Forces; your results will directly help our defenders;
• Professional team and startup dynamics. You will become part of a team of professionals who develop cutting‑edge technologies and value teamwork. Our culture encourages knowledge exchange, innovation and rapid growth.
• Flexible conditions. Remote work, flexible schedule, paid vacation and sick leave.

We're launching a new project and looking for Customer Support Agents who are ready to grow with us and help customers feel heard, supported, and happy.
 

What you'll be doing:
- Helping customers with their questions and concerns across multiple channels (chat, email, phone calls, etc.)
- Staying in touch with the team during your shift to solve issues faster together
- Making sure each customer gets clear, friendly, and helpful responses

What we’re looking for:
- Prior experience in support? Great!
No experience? Also great — we love people who are eager to learn!
- You’re okay with rotating shifts: 
Morning: 07:00—15:00 
Evening: 15:00—23:00 
Night: 23:00—07:00 (Night shifts come with bonuses 💰)
- You're calm under pressure and genuinely care about helping people
- Your English is strong — C1+ in both writing and speaking is a must

What you’ll get:
- 100% remote work — wherever you feel most productive
- Extra bonuses for night shifts
- Full onboarding & training — we won’t leave you guessing
- Supportive startup vibe — small team, no bureaucracy
- Room to grow and become a pro in customer support
 

If you're someone who enjoys solving problems and making someone’s day a little easier — we’d love to hear from you! 🚀

Role Overview

We are looking for a hands-on Process Improvement Manager with practical experience from consumer finance companies, commercial banks, debt collection agencies, BPOs, or telecom operators. The ideal candidate has previously worked in roles such as Process Analyst, Operations Analyst, Business Analyst, Continuous Improvement Specialist, or Operations Manager (junior/middle level).

This role is operational and execution-focused. You will work directly with collections and customer operations teams and with the systems that support daily operational work.

Responsibilities: 

• Design, launch, and improve operational processes with a strong focus on:
  • Customer servicing and complaint handling
  • Debt collection and recovery processes (early, late, and NPL stages)
  • Contact center operations (inbound and outbound)

• Analyze collection and contact center workflows, identifying bottlenecks affecting contact rates, productivity, recovery, and quality

• Work directly with operational systems, including:
  • CRM systems (customer profiles, cases, workflows, collection statuses)
  • Contact center platforms and dialers (predictive, preview, outbound campaigns, inbound queues)
  • Collection logic and strategies (segmentation, bucket strategy, call frequency, scripts)
  • Reporting and BI tools (Excel, SQL-based reports, dashboards)
  • Internal databases supporting operational and performance tracking

• Support configuration, testing, and rollout of process and system changes together with IT and vendors
• Define, monitor, and improve operational KPIs such as contact rate, PTP, roll rates, resolution time, and agent productivity
• Prepare regular operational reports and analysis for Operations and Management
• Create and maintain clear process documentation, procedures, and system logic for operational teams

Requirements: 

• Higher education in mathematics, statistics, IT, economics, finance, or a related field
• At least 2 years of practical experience in operations, process management, or operational analytics
• Experience gained in consumer lending, banking operations, debt collection, contact centers, BPOs, or telecom companies
• Hands-on experience working with CRM systems and contact center / dialer platforms
• Strong data analysis skills with advanced Excel and SQL (T-SQL)
• Ability to work with operational and collection data and translate it into process improvements
• English proficiency at Intermediate level or higher

Will be a plus: 

• Direct experience in debt collection operations (early, late, or NPL)
• Experience setting up or optimizing collection strategies, call flows, and dialer logic
• Experience in banking back-office or loan servicing operations
• Knowledge of performance management and KPI frameworks
• Experience working with outsourced contact centers or BPOs
• Hands-on experience with Creatio CRM platform
• Experience working with Webitel contact center platform

We Offer

• Western-style corporate culture with a strong focus on execution and accountability
• Direct impact on how operational and collection processes are built and scaled
• Young, international, and highly collaborative team
• Exposure to fast-growing consumer finance and collections operations in emerging markets

Competitive remuneration package with fixed USD compensation

About OneTablet

OneTablet is a restaurant delivery management platform that helps restaurants sell more and operate better across DoorDash, Uber Eats, Grubhub, and other ordering platforms. We optimize the signals that platform algorithms use to rank restaurants, enhance menus with AI, and expand sales surface — so restaurants make more money, measurably, in dollars.

We operate AI-first. AI isn't a buzzword here — it's how we actually run. We use AI agents internally to monitor stores, investigate issues, and handle operational work that traditional teams do manually. Our support team is built around this: smaller, sharper, more technical, and every person has real ownership over outcomes — not just tickets.

The Role

We're hiring a Support Team Lead to build and run our AI-native support operation.

This is a hands-on, player-coach role — not a management-only position. You'll spend a significant part of your time doing actual support work: taking shifts, handling tickets, making calls, troubleshooting issues directly with restaurants. The other part, you'll spend leading the team, building processes, hiring, and improving how everything works.

Hands-on support (you do the work):

• Work regular support shifts — handle tickets, chats, and calls with restaurants directly.
• Troubleshoot tablets, printers, connectivity, order, and menu issues.
• Own complex and escalated issues end-to-end until resolution.
• Make and receive support calls; ensure restaurants feel supported and heard.

Team leadership and operations (you build the system):

• Lead the support team day-to-day — coordinate coverage, distribute work, make sure nothing falls through the cracks.
• Hire and mentor support reps: find high-ownership, technically curious people, onboard them, coach them, help them grow.
• Supervise and improve AI agents that handle monitoring, triage, and first-response. Review their work, identify gaps, and work with product/engineering to make them better.
• Build and maintain SOPs, playbooks, and escalation paths so new reps (and new AI capabilities) can plug in and be effective quickly.
• Own support quality — review interactions for tone, accuracy, and resolution. Monitor KPIs. Identify patterns and drive improvements.
• Be the voice of the restaurant internally — translate support patterns into product feedback.

What We're Looking For

Must-haves:

• Prior experience leading or coordinating a support team — you've managed people, distributed work, coached reps, and owned quality outcomes. Doesn't have to be a big team; a small, high-performing one is better signal.
• High ownership and agency. You don't wait to be told what to do. If something's broken, you fix it or flag it. If a process doesn't exist, you create it. If a customer is upset, you own it until it's resolved.
• Excellent English — written and spoken. Our restaurants are US-based; communication quality directly impacts trust.
• Comfortable working US timezone hours, including evening, night, and weekend shifts as part of near-24/7 coverage rotation.
• Technically comfortable. You can troubleshoot tablets, printers, connectivity issues, and basic networking without needing hand-holding. You're not afraid of logs, dashboards, or unfamiliar tools.
• Genuine comfort with AI tools. You use AI in your own work already — and you're excited about managing a team where AI does real operational work alongside humans, not just assists in the background.

Strong signals:

• Experience in restaurant tech, hospitality tech, or SaaS support for SMBs.
• You've built SOPs, playbooks, or knowledge bases that actually get used.
• You've worked in a startup or small company where you wore multiple hats and figured things out without a large support infrastructure.
• You've managed or supervised automated systems, bots, or AI tools in a support context.
• Spanish or Mandarin language skills (many of our restaurant partners speak these).
• You've used tools like Intercom, Linear, or similar for support operations.

What this role is NOT:

• This is not a management-only role. You'll be on the front lines regularly, handling real support alongside your team.
• This is not a 9-to-5 role. Restaurants operate evenings and weekends; coverage needs to match.
• This is not a role where you can avoid AI. If you're skeptical about AI being a real part of operations, this isn't the right fit.

Why This Role

When a restaurant's orders stop flowing, we're the ones they call. You'll own how support works — building the team, the processes, and the human + AI system from early stage. Your decisions will directly shape how things run. If you want to build what an AI-native support team actually looks like — not just manage a queue — this is the role.

Work Setup

• Remote, full-time
• US timezone coverage required — including evenings, nights, and weekends on rotation
• Tools: Intercom, internal dashboards, AI agents, phone/chat/email

Наш клієнт, Growe Partners, партнерська програма з топовими оферами у сфері ставок і казино. Їхня діяльність базується на принципі win-win, де успіх і заробіток партнерів є головним пріоритетом і запорукою взаємного зростання.

Ідеально для тих, хто прагне:

• Контролювати якість комунікації affiliate-менеджерів із партнерами в усіх каналах (Telegram, Skype, email);
• Перевіряти листування з партнерами відповідно до визначених критеріїв: тон комунікації, точність формулювань, дотримання внутрішніх правил та специфіки iGaming;
• Відстежувати швидкість відповідей і забезпечувати дотримання SLA комунікації;
• Виявляти ризикові та проблемні кейси (ігнорування партнерів, затримки з відповідями, некоректні обіцянки, конфліктні ситуації);
• Ескалювати критичні питання та контролювати їх вирішення до повного закриття;
• Надавати структурований фідбек менеджерам на основі результатів QA-перевірок;
• Брати участь у розробці та підтримці стандартів комунікації (гайдлайни, шаблони, playbooks);
• Вести облік повторюваних помилок і системних проблем у команді;
• Готувати регулярні звіти щодо якості комунікації та дисципліни команди;
• Ініціювати та підтримувати покращення процесів, що впливають на якість комунікації з партнерами.

Досвід, який стане твоєю перевагою:

• Досвід роботи на аналогічній посаді, пов’язаній із контролем якості комунікації, QA, Support QA, Sales QA або операційною діяльністю;
• Вміння писати чітко, лаконічно та професійно;
• Сильне аналітичне мислення та висока увага до деталей;
• Здатність швидко навчатися та готовність занурюватися у специфіку affiliate та iGaming напрямків;
• Вміння ефективно працювати в динамічному середовищі з великою кількістю задач.

Ми цінуємо:

• Високе відчуття відповідальності та відповідальність за якість;
• Здатність надавати тактовний і конструктивний зворотний зв’язок;
• Системне мислення та фокус на чіткості процесів;
• Здатність залишатися нейтральним та об’єктивним під час оцінювання;
• Стресостійкість і впевненість у роботі з чутливими або конфліктними ситуаціями;
• Проактивна позиція та готовність не лише виявляти проблеми, а й пропонувати покращення.

Наші клієнти пропонують конкурентні переваги для підтримки вашого професійного та особистого зростання, зокрема:

• Орієнтація на здоров’я та добробут;
• Глобальне медичне страхування;
• Можливості для зростання;
• Програми бенефітів (компенсація спорту / стоматології / психолога тощо);
• Бонуси за досягнення результатів;
• Динамічне робоче середовище.

Долучайся — і нехай твоя історія зростання розпочнеться.

English version:

Our client, Growe Partners, is an affiliate program with top betting and casinos offers. The win-win philosophy forms the foundation of operations, ensuring that partner earnings and success remain a top priority, with their triumphs inherently tied to mutual growth.

Perfect for those who aim to:

• Monitor the quality of affiliate managers’ communication with partners across all channels (Telegram, Skype, email);
• Review partner conversations based on defined criteria: tone of voice, wording accuracy, compliance with internal rules and iGaming specifics;
• Track response times and ensure communication SLAs are met;
• Identify risky and problematic cases (ignored partners, delayed replies, incorrect promises, conflict situations);
• Escalate critical issues and follow up until they are resolved;
• Provide structured feedback to managers based on QA reviews;
• Contribute to the development and maintenance of communication standards (guidelines, templates, playbooks);
• Maintain a record of recurring mistakes and systemic issues within the team;
• Prepare regular reports on communication quality and team discipline;
• Initiate and support process improvements that impact partner communication quality.

Experience you’ll need to bring:

• Experience in a similar role related to communication quality, QA, Support QA, Sales QA, or Operations;
• Ability to write clearly, concisely, and professionally;
• Strong analytical mindset and high attention to detail;
• Fast learner, ready to dive into the specifics of affiliate and iGaming domains;
• Ability to work effectively in a fast-paced, multi-tasking environment.

It’s a perfect match if you have those personal features:

• Strong sense of responsibility and ownership over quality;
• Ability to provide tactful and constructive feedback;
• System-oriented mindset and focus on process clarity;
• Capability to remain neutral and objective in evaluations;
• Stress resilience and confidence in handling sensitive or conflict cases;
• Proactive attitude and willingness to suggest improvements, not only report issues.

Our clients offer competitive benefits to support your professional and personal growth, including:

• Health & Wellness Focus;
• Global Medical Coverage;
• Growth Opportunities;
• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);
• Performance-Driven Rewards;
• Dynamic Work Environment.

Apply, and let your growth journey begin.

About Company

AIstats is a fast-growing football tech ecosystem built on cutting-edge big data and computer vision. We are a fully remote global team of 30+ people, with a core hub in Warsaw.

Backed by Google executives and top mobile founders, we have quadrupled our valuation over the past year. Our mission is to elevate the global football experience: helping fans see the game with greater depth and providing professionals with powerful, next-generation tools to analyze every match.

Our Products

• AIstats Mobile App – a consumer product for fans and bettors, which has already reached 100K MAU since its launch in September.
• AIstats Business Solutions – analytics tools powered by ML models and computer vision technologies, helping clubs and scouts make more informed decisions.

Mission

The Junior Operations Manager (AI-first) is the connective tissue of the company — ensuring that internal processes, cross-team coordination, and day-to-day operations run smoothly and scale as the team grows. You will use AI tools to systematize knowledge management, streamline internal communications, optimize onboarding, and maintain the operational infrastructure that keeps a 30+ person remote team functioning like a well-oiled machine.

Outcomes

• Audit and document all core operational processes (onboarding, offboarding, procurement, access management, internal communications) in Notion — creating a single "Operations Wiki" as the company's source of truth.
• Reduce average new-hire onboarding time from first day to full productivity by 25% through a structured, AI-enhanced onboarding checklist and knowledge base.
• Establish a weekly operational reporting cadence: key metrics on team capacity, time-off coverage, and cross-team blockers delivered to leadership every Monday.
• Set up and maintain a company-wide calendar system for key events, deadlines, and recurring rituals (all-hands, team syncs, reviews).

Requirements

• Active daily use of AI tools (ChatGPT, Claude, Notion AI) for documentation, communication drafting, data organization, or process design.
• Strong organizational skills: you naturally create systems and checklists where there are none.
• Experience with Notion for building wikis, databases, and operational dashboards.
• Excellent written communication in English (B2+); you write SOPs, policies, and updates that are clear, concise, and actionable.
• Ability to manage multiple parallel workstreams without dropping balls.
• High attention to detail and follow-through — nothing falls through the cracks.
• Proactive, solutions-oriented mindset: you see a broken process and fix it before being asked.
• 6–12 months of experience in operations, business administration, chief-of-staff, or office/team management role in a tech/startup environment is a strong plus — but we're also open to candidates with relevant experience in adjacent areas (project coordination, HR support, executive assistance, process management) who demonstrate operational thinking and initiative. 

What we offer

• Fully remote work format and flexible working hours.
• Competitive salary pegged to USD.
• 24 days of paid vacation and 15 additional paid days off (including sick leave, personal days and corporate holidays)
• A friendly communication culture, rapid product cycles, and transparent processes.
• Dynamic work environment with a team passionate about sports and technology.
• Opportunities for professional development and career growth.
• No micromanagement — just trust, ownership, and freedom to experiment.
• Mentorship and high-quality engineering feedback.

WOW24-7 is looking for an experienced Onboarding Manager (Head of Onboarding) to own and lead the entire onboarding lifecycle for new client projects.
This role is responsible for ensuring smooth project launches from contract signing to go-live, aligning Sales → Onboarding → Operations processes, and building structured, scalable onboarding standards.
The Onboarding Manager will manage both the Onboarding Specialist and Trainer, ensuring that documentation, CRM setup, knowledge bases, and training processes are consistent, high-quality, and aligned with operational expectations.
This is a strategic and operational leadership role focused on governance, stakeholder alignment, readiness control, and continuous improvement.

Requirements:

✔️3-5+ years of experience in customer support operations, onboarding, implementation, or BPO environment
✔️Proven experience managing onboarding projects end-to-end
✔️Experience managing or mentoring team members
✔️Strong organizational and coordination skills
✔️Experience creating documentation, knowledge bases, and structured processes
✔️Experience working with CRMs / helpdesks (Zendesk, Gorgias, Intercom, HubSpot, etc.)
✔️Strong stakeholder management skills (internal & client-facing)
✔️Confident written and spoken English (C1+)
✔️Ability to manage multiple projects simultaneously
✔️Strong analytical and structured thinking
✔️Proactive mindset and ownership mentality

Responsibilities:

➖Own and manage the full onboarding lifecycle (contract signing → go-live → handover)
➖Act as the main onboarding owner and escalation point during the onboarding phase
➖Align onboarding activities with Sales, Operations, QA, HR, IT, Trainer, and Clients
➖Oversee CRM/helpdesk setup (channels, workflows, permissions, integrations)
➖Ensure structured and high-quality knowledge bases are created and maintained
➖Define onboarding timelines and approve go-live readiness
➖Monitor onboarding risks, blockers, and capacity planning
➖Design and maintain onboarding standards, templates, and playbooks
➖Lead post-launch reviews and implement process improvements
➖Manage and coach the Onboarding Specialist and Trainer
➖Ensure structured handover to the Operations team

Would be a plus:

✔️Previous experience in BPO / customer support outsourcing
✔️Experience with LMS platforms (AcademyOcean or similar)
✔️Understanding of KPIs, SLAs, QA metrics, AHT, FRT
✔️Experience with Six Sigma / Lean / DMAIC approach
✔️Basic technical knowledge (APIs, SaaS integrations)
✔️Experience working with international clients

Work conditions:

🕙 Standard EU business hours with flexibility depending on project launches: Monday to Friday, 10:00–18:00;
🌱 3-month probation period with full support from the team to help you quickly dive into the processes;
🏖 18 paid vacation days per year to rest and recharge;
🤒 15 paid sick leave days to cover unforeseen situations;
🤝 An open and friendly team where ideas and initiative are truly valued.

We are looking for a Technical Support Specialist (L1/L2) to join our support team and provide customer-facing technical assistance for hardware, software, and connectivity-related issues.

In this role, you will handle first- and second-level support requests, troubleshoot Windows environments and basic network issues, assist with device (IoT/data logger) configuration, and escalate complex technical cases to higher-level engineering teams when needed.

You will work closely with Team Leaders, QA, Operations, and Engineering to ensure high-quality service delivery, accurate documentation, and continuous process improvement.

This role combines technical troubleshooting with customer communication and requires a structured, solution-oriented mindset.

Requirements:

✔️Experience in L1/L2 technical support or IT service desk roles
✔️Basic knowledge of Windows Server environments
✔️Basic MS SQL knowledge (user-level: queries, validation, data checks)
✔️Fundamental understanding of network technologies and protocols
✔️Experience configuring or supporting IoT devices or measurement data loggers (or strong willingness to learn)
✔️Confident in written and spoken English
✔️Independent, reliable, and detail-oriented working style
✔️Technical and solution-oriented mindset
✔️Strong interpersonal and communication skills

Responsibilities:

➖Provide L1/L2 technical support via email, chat, and calls
➖Troubleshoot Windows environment issues and basic network connectivity problems
➖Perform basic MS SQL checks and validate measurement or system data
➖Support configuration and deployment of IoT devices/data loggers following documented procedures
➖Collect logs, reproduce issues, and prepare structured escalations for L3 / Engineering teams
➖Maintain accurate ticket documentation in CRM/helpdesk systems
➖Follow internal workflows, SLAs, and quality standards
➖Contribute to knowledge base creation and continuous process improvements
➖Collaborate with Team Leaders, QA, Operations, and Engineering

Would be a plus:

✔️Experience with Zendesk and similar ticketing platforms
✔️Previous BPO / outsourcing experience
✔️Technical education or certifications
✔️Experience supporting SaaS or hardware-enabled products
✔️Familiarity with structured troubleshooting methodologies

Work conditions:

➖Remote work.
➖The probation period is two months.
➖2 non-fixed days off per week.
➖3 types of work shifts:
- M - 8:00-16:00
- D - 16:00-0:00
- N - 0:00-8:00