Jobs Customer/Technical Support

L1 Support Engineer 

Company: DASH Financial Technologies 

About Us 

DASH Financial Technologies is a leading provider of advanced trading and order routing solutions in the US capital markets. We build high-performance, low-latency systems that support mission-critical trading operations. 

Role Overview 

We are looking for an L1 Support Engineer to join our team and provide first-line technical support for our trading and order routing applications. This role requires strong analytical skills, attention to detail, and the ability to work in a fast-paced, high-availability environment. 

We have 3 shifts, and coverage will be required for all 3 if needed.

Responsibilities 

• Monitor production systems and trading applications 
• Investigate and triage incidents and alerts 
• Perform initial troubleshooting and log analysis (Linux environment) 
• Escalate issues to L2/L3 or engineering teams when necessary 
• Communicate status updates to internal stakeholders 
• Document incidents, solutions, and procedures 
• Support deployment and configuration activities when required 

we have 3 shifts, and coverage will be required for all 3 if needed.

Required Skills 

• Basic to intermediate knowledge of Linux/Unix 
  (grep, tail, logs analysis, file operations, basic commands) 
• Basic understanding of SQL (running queries, checking data/logs) 
• Understanding of networking fundamentals (TCP/IP basics) 
• Strong analytical and problem-solving skills 
• Ability to work in a shift-based environment (if applicable) 
• Good communication skills 
• Intermediate level of English 
• we have 3 shifts, and coverage will be required for all 3 if needed.

Nice to Have 

• Experience in fintech / trading systems 
• Familiarity with FIX protocol 
• Experience with monitoring tools (e.g., Zabbix, Grafana, etc.) 
• Basic scripting knowledge (bash, Python) 

What We Offer 

• Remote or office-based work (Vinnytsia) 
• Flexible working hours 
• Professional growth within L2 / DevOps / Engineering paths 
• Modern hardware and equipment
• we have 3 shifts, and coverage will be required for all 3 if needed.

Overview

We are looking for a Junior Account Manager to support a large-scale client outreach initiative. This role focuses on contacting existing clients, guiding them through a required merchant service PIN pad firmware upgrade, and assisting with onboarding to our internal B2B system. The position is straightforward, process-driven, and ideal for someone who is organized, communicative, and comfortable handling high-volume outreach.

Key Responsibilities

· Reach out to a high volume of existing clients (phone, email, or messaging) to coordinate firmware upgrades for merchant service PIN pads

· Clearly explain the upgrade process and its importance to clients

· Guide clients step-by-step through completing the firmware update

· Assist clients in setting up and connecting to the internal B2B system

· Track outreach progress and maintain accurate records of client status

· Follow up with clients who have not completed the upgrade

· Escalate technical issues or complex cases to the appropriate internal teams

Qualifications

· High school diploma or equivalent

· Strong communication skills (clear, friendly, and professional)

· Comfortable making a high volume of calls and sending emails daily

· Basic computer skills and ability to learn internal systems quickly

· Detail-oriented with good organizational habits

Key Skills

· Customer communication

· Persistence and follow-up

· Basic technical guidance (training will be provided)

· Time management

· Data tracking and accuracy

We are searching for a smart and efficient person with basic Linux experience, understanding of networking principles and at least intermediate English level to join us as a Technical Support Engineer. This role includes providing SRE-level technical support to our clients, monitoring clients’ infrastructure, handling incidents and creating basic documentation on a shift basis (including graveyard shifts).

Our primary area of competence is providing DevOps services and our technical support engineers can take free corporate DevOps course provided by our experienced mentors. The most prominent technical support engineers can be offered a transfer to DevOps department.

Duties:

- Providing 1–3 level technical support services

- Monitoring of Infrastructure and Integrations to other systems

- Incident and escalation reporting

- Reporting status and progress according to the project and company demands

- Creating and updating support and maintenance-related documentation

Mandatory skills:

-Experience with Linux

-Intermediate English level (writing and speaking)

-Basic network protocol knowledge

-Understanding how the Internet works

-Ability to accumulate information and create conclusions

Bonus points for:

- Git experience

- Grafana and Prometheus experience

- Experience with at least one cloud provider (AWS/GCP/Azure/DigitalOcean)

- Understanding of containers

- Understanding of CI/CD and Infrastructure as Code principles

We offer:

-Remote-first working model (with office in Kremenchuk available)

-Accounting support

-Tax compensation

-Paid sick leaves and vacations

-Flexible working schedule

-English classes

-Health insurance

-Sports compensation

-Educational budget

Lemon.io is a marketplace connecting startups with vetted remote developers. We work closely with both sides — customers and developers — to ensure successful, long-term collaborations. Our goal is to provide developers with clear processes, support, and a smooth experience while working on projects, and to help startups quickly find high-quality talent.

About the Role

We are looking for a Developer Experience Manager to support developers during active projects. You will be the main point of contact, helping them navigate operational processes, resolve issues, and ensure everything runs smoothly. This is a highly operational, communication-heavy role that requires structure, clarity, and ownership.

What You’ll Do

• Developer Support: act as the primary contact for developers during active engagements, respond to developer questions and requests in a timely and structured way, and ensure no requests are lost or unresolved.
• Reporting & Timesheets: monitor submission of developer reports, follow up on missing or late reports, help developers resolve reporting issues, and ensure reports are complete before payment processing.
• Payments & Coordination: answer developer questions about payments and invoices, coordinate with finance on payment-related issues, and help developers understand payment processes and timelines.
• Operational Requests: handle a variety of developer requests, including hours logging, rate change coordination, profile updates, referrals, and opt-out questions.
• Engagement Support: help developers navigate how work is structured at Lemon.io, clarify expectations and processes, and remove operational blockers.
• Feedback & Exit Processes: share structured feedback with developers when needed, support opt-out flows, and ensure clean closure of engagements.

How We Work

• All requests are handled through a structured ticketing system
• Communication is clear, consistent, and process-driven
• Collaborate with Customer Support, Account Managers, Finance, and the Talent team to ensure smooth operations

What We’re Looking For

Must-have:

• Strong written English and excellent communication skills
• Ability to structure and prioritize multiple requests
• High attention to detail

Nice to have:

• Experience in support, operations, or customer success
• Experience working with developers or in a marketplace environment
• Familiarity with CRM or ticketing tools (HubSpot, Intercom, etc.)

What Success Looks Like

• Developers feel supported and informed
• Operational processes (reporting, payments) run smoothly
• Issues are resolved quickly and clearly
• No requests fall through the cracks

Why Join Us

• A healthy culture: Open, direct communication and a non-toxic environment (eNPS of 82!).
• Impactful work: We automate the boring stuff so you can focus on meaningful recruiting and human connections.
• The Package: Competitive USD salary, 28 days of vacation, and 7 sick days.
• Freedom: Fully remote with flexible hours (and a Kyiv office for offline meetups).
• Perks that matter: Annual reimbursements for health, self-development, travel, home office, and mental wellness.
• Logistics: Support with Ukrainian PE maintenance.

We’re a fast-growing startup in the social discovery space. Our product is a premium marketplace where people from all over the world connect with each other. We grow quickly because we stay close to our users and build smart, AI-driven solutions for them.

Now we’re looking for a Customer Success Specialist to help our users feel supported, safe, and valued. You will communicate with customers through calls, email, and live chat, helping them resolve issues quickly and professionally.

Why You’ll Like Working With Us

• A small but strong team of 20+ people who have already shown proven success in creating high-impact businesses.
• Tasks that go beyond standard support: you’ll work with sensitive cases and partner with Product and Development teams.
• Grow alongside a fast-scaling international company and gain deep expertise in customer success within the social domain.
• Competitive pay, recognition for your work, and a clear path for professional growth.

What You’ll Do

• Build long-term, trust-based relationships with premium, high-value customers.
• Provide empathetic, professional, and tailored support, resolving issues quickly and fairly.
• Handle sensitive escalations, including billing disputes, service concerns, and legal-related cases.
• Track and understand customers' needs to deliver personalized, proactive solutions.
• Manage multiple tasks: from priority tickets and documentation to cross-team collaboration.
• Share insights with Operations, Product, and Development teams to influence product improvements and enhance customer satisfaction.

What We Expect

Must-Haves

• Responsibility: You own the result, not just the process.
• Advanced or Upper-Intermediate English (spoken and written) and fluent Ukrainian.
• Strong communication: empathy, patience, and active listening.
• Experience handling conflicts and sensitive situations.
• Proven experience working with VIP / premium users (high-value customers).
• Attention to detail and ability to manage several tasks at once.
• Readiness to work night shifts and adapt to rotating schedules

Nice-to-Haves

• 2+ years in Customer Success, Account Management, or VIP Support.
• Experience with Freshdesk or similar tools.
• Background in payments, disputes, or legal cases.
• Skills in reducing churn and building customer loyalty.

What You Get

• Competitive salary with growth potential.
• Flexible schedule: 120 hours per month, including 5−6 night shifts. 3/3 schedule: Morning 07:00 - 15:00, Afternoon 15:00 - 23:00, Night 23:00 - 07:00.
• Opportunities to learn: access to our library, mentorship, and regular feedback.
• Startup vibe: less bureaucracy, more freedom, direct impact.

• Recognition and rewards for great results.

   

How We Hire

1. Test task
2. HR interview
3. Interview with Support Lead

We are a fast-growing start-up in the social discovery niche with a premium transactional marketplace that helps users around the globe connect. Our platform has already found its place in the niche by focusing on tech innovations like AI, unconventional approaches to users, and carefully built algorithms.

We are looking for a strong Customer Support Representative who will join and strengthen our team. Our well-coordinated team of 20+ professionals has successful experience in building and scaling products in the adult social discovery space.

What will you do?

The CS role is all about ensuring our users have the best possible experience and keeping our community safe. You will communicate with customers through calls, email, and live chat, helping them resolve issues quickly and professionally.

You will also work closely with our Operations, Product, and Development teams to share customer feedback and help improve the product.

What are our goals?

• Maintain high-quality customer service standards

• Support business growth and team scaling

   

You are a match if you:

• Are passionate about high-level customer service and user retention
• Can troubleshoot issues and see them through to resolution
• Are confident handling billing and account-related questions
• Communicate clearly via calls, email, and chat
• Take ownership of customer requests

• Continuously learn and improve your skills

   

What does it take to join us?

• 2+ years of experience as a Customer Support
• Strong experience in fast-paced, high-load support environments
• Advanced/Upper-Intermediate English (written and spoken)
• Proven ability to exceed KPIs and SLAs
• Ability to work with minimal supervision
• Strong multitasking and prioritization skills

• Analytical mindset and proactive problem-solving

   

Strong advantage:

• Experience in social discovery
• Experience with CRM systems (Zendesk, Freshdesk, Intercom, etc.)
• Experience handling billing or technical issues

• Sales or retention background

   

What do we offer?

• Professional growth alongside company growth
• Flexible schedule: 120 hours per month, including 5−6 night shifts. 3/3 schedule: Morning 07:00—15:00, Afternoon 15:00 — 23:00, Night 23:00 — 07:00
• Feedback-driven, open-minded culture
• Fair recognition of strong contributors
• Minimum bureaucracy, maximum independence

• Access to corporate library and professional development resources

   

Selection stages:

1. Test task
2. HR interview
3. Interview with the Support Lead

We are searching for a smart and efficient person with basic Linux experience, understanding of networking principles and at least intermediate English level to join us as a Technical Support Engineer. This role includes providing SRE-level technical support to our clients, monitoring clients’ infrastructure, handling incidents and creating basic documentation on a shift basis (including graveyard shifts).

Our primary area of competence is providing DevOps services and our technical support engineers can take free corporate DevOps course provided by our experienced mentors. The most prominent technical support engineers can be offered a transfer to DevOps department.

Duties:

- Providing 1–3 level technical support services

- Monitoring of Infrastructure and Integrations to other systems

- Incident and escalation reporting

- Reporting status and progress according to the project and company demands

- Creating and updating support and maintenance-related documentation

Mandatory skills:

-Experience with Linux

-Intermediate English level (writing)

-Understanding of networking principles and protocols

-Ability to accumulate information and make conclusions

Bonus points for:

- Git experience

- Grafana and Prometheus experience

- System administration experience

- Experience with at least one cloud provider (AWS/GCP/Azure/DigitalOcean)

- Understanding of containers

- Understanding of CI/CD and Infrastructure as Code principles

We offer:

-Remote-first working model (with office in Kremenchuck available)

-Accounting support

-Tax compensation

-Paid sick leaves and vacations

-Flexible working schedule

-English classes

-Health insurance

-Sports compensation

-Educational budget

About Fintech Farm
We are a UK fintech creating successful neobanks in emerging markets in partnerships with local traditional banks. The mission is to make banking services accessible, simple and fun to use worldwide and the goal is to launch neobanks in 50+ markets, serving 100m+ customers.
Our success builds upon a best-in-class product, customer experience, emotional engagement, viral marketing and deep credit-decisioning expertise across our product suite covering credit, payments, savings and investments. One of our founders also previously co-founded a highly successful Eastern European neobank with a multi-million customer base.
We launched our first market with Leobank in Azerbaijan in 2021, where we’ve already taken a leading market position. Our next market was Vietnam, where we launched Liobank in early 2023 and have also reached strong traction. We have several more markets on the roadmap in the next 12 months and are starting to build out teams there.

Why Fintech Farm is a great place to be
Our ambition. We are looking to become a leading consumer digital bank brand in each market we operate, making it easy for consumers to interact with their money. You could be a part of this exciting journey.
Our culture
Customers. We always go above and beyond to provide an amazing customer experience. We serve our customers the way we would want our mom to be served. And who said that banking has to be boring? We make our apps not just easy but fun to use.
People. We are all business partners in our company. Each of us thinks big, acts as if we own the place and never takes “no” for an answer. We work with strong individuals whom we empower and trust rather than micromanage. Common sense rather than formal policies prevails in all that we do. We always stay curious and open-minded.

Your Role:
As a Support Engineer (Line 3), you’ll be responsible for investigating issues deeply within logs, databases, and backend processes, providing fixes, and supporting stable product operation across multiple markets.

What You Will Be Doing:

• Analyzing issues based on logs, database data, and system processes
• Investigating complex technical incidents escalated from Line 2 support
• Providing bug fixing for production issues
• Collaborating with developers to identify root causes and implement fixes
• Writing technical documentation for known issues and their resolution paths
• Participating in post-mortem analysis to prevent recurring problems

Who You Are:

• Analytical and detail-oriented — you’re not afraid to dig deep into logs and code
• Proactive and accountable — you don’t wait to be told what to do
• A strong team player — you can explain your ideas clearly and listen to others
• Curious and open to learning — you love solving puzzles and improving things

Your Experience:

• Basic knowledge of Java or JavaScript
• Understanding of the software development life cycle
• Experience with databases (SQL knowledge required)
• English level above intermediate — you can read technical documentation and communicate with international teams

What we are offering

• Competitive salary is negotiable depending on the candidate’s level
• Share options
• We are still a start-up and more benefits are on the way

We're looking for Customer Support Agent to join our team. As a Customer Support Agent, you will be the first point of contact for our clients, ensuring a smooth and efficient support experience through live chat and email. Your main focus will be resolving inquiries, escalating complex cases, and maintaining high standards of response time and quality.

HOW YOU WILL MAKE AN IMPACT

• Provide professional and timely support to users via live chat and email
• Handle player inquiries, complaints, and requests with empathy and accuracy
• Escalate complex or sensitive cases to the relevant departments
• Ensure compliance with internal quality standards and communication guidelines
• Maintain up-to-date knowledge of games, promotions, and internal procedures
• Follow the assigned schedule and meet individual performance KPIs (speed, CSAT, accuracy)

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Previous experience in Customer Support and IGaming is a must
• Excellent written skills in English (B2+)
• Ability to work flexible shifts, including not only evenings, weekends, and holidays, but also night shifts
• Strong multitasking skills and attention to details
• Ability to work both independently and as part of a team
• Passion for providing high-quality customer service in a fast-paced environment

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

We are seeking a dedicated and passionate Support manager to join our dynamic team. As a Support manager, you will be the face of our company, interacting with our customers and providing them with the best possible experience.

We offer flexible working hours in order to promote a healthy balance between work and personal life.

These hours include

• a morning shift from 06:00 to 14:00(1−2 times per week),
• a day shift from 14:00 to 22:00(1−2 times per week),
• a night shift from 22:00 to 06:00(2+ times per week).

What you’ll do

• Respond to customer inquiries and concerns via email, phone, or chat in a timely and professional manner
• Understand and resolve customer issues and complaints
• Provide product and service information to customers
• Coordinate with other teams to ensure timely resolution of customer issues
• Identify and escalate complex issues to the appropriate team members
• Build new and upgrade established channels, means and processes to improve the customer journey
• Up-sell company products in collaboration with sales teams to ensure growth attainment

What we expect from you

• Advanced English (excellent written and verbal communication skills B2,C1)
• Strong problem-solving skills and the ability to think critically
• Ability to multitask and prioritize tasks effectively
• Strong customer service skills and a passion for helping others
• A fast learner with that remains calm and professional under pressure
• Experience in a customer-facing role is preferred, but not required
• Proficiency in basic computer skills and software
• Flexibility to work non-standard hours, including night shifts, weekends and holidays

Location: Kyiv, Ukraine
Work format: Hybrid (4 days in the office, 1 day remote)
Company: WorkTime

About WorkTime

WorkTime is a SaaS company providing a non-invasive employee monitoring and productivity platform that is fully GDPR & HIPAA compliant. Our solution helps businesses gain actionable insights while maintaining transparency and trust.

We are looking for a Middle Technical Support Specialist who will act as a technical point of contact between customers and our product/engineering teams.

Responsibilities

• Provide technical support for the WorkTime platform (email, chat)
• Investigate and resolve technical issues related to:
  • Web application behavior
  • System configurations
  • Integrations and APIs
• Analyze logs, error messages, and system data to identify root causes
• Reproduce bugs and prepare clear, structured technical reports for the development team
• Work closely with Engineering, QA, and Product teams during incident resolution
• Assist with technical onboarding and advanced configuration questions
• Maintain and improve technical documentation and knowledge base articles
• Participate in improving support workflows and incident response processes

Requirements

• 2+ years of experience in Technical Support / Product Support / L2–L3 Support in a SaaS environment
• Strong understanding of how web-based systems work
• Hands-on experience with:
  • REST APIs (requests, responses, authentication)
  • HTML/CSS (basic level for troubleshooting)
  • Logs and error analysis
• Basic understanding of databases (queries, relations, data structure concepts)
• Ability to clearly explain technical issues to both technical and non-technical stakeholders
• English level B1 or higher (written)
• Strong analytical thinking and attention to detail
• Ability to work independently and manage multiple technical issues simultaneously

Nice to Have

• Experience with B2B SaaS products
• Familiarity with monitoring/analytics or employee productivity tools
• Understanding of GDPR, data privacy, or security best practices
• Experience collaborating directly with engineering teams

What We Offer

• Competitive salary in USD based on experience
• Hybrid work model: 4 days in the Kyiv office, 1 day remote
• Highly professional result-oriented environment
• Stable growing company, 20+ years on the market

We're a modern club management and court booking solution for racquet sports club and indoor golf clubs: https://www.getopencourt.com/

We're operating primarily on the US market.

What you'll do:

- Help onboarding new customers (typically tennis, pickleball, padel sports clubs, indoor golf simulator clubs, volleyball clubs, etc)

- Help them set up their club account on our platform, help them understand

- Perform ongoing support for customers after they're onboarded

- Help customers understand how to align their club management needs with what our platform can offer

- Help customers debug any issues they're dealing with

- Handle requests that are incoming via email and WhatsApp/Telegram

- Contribute into our Knowledge Base based on the frequently asked questions

You:

- Have VERY comfortable spoken English

- OK with working US work hours (~up to 5pm Central Time)

- You MUST be very comfrotable using AI tools. Bonus points if you use chatgpt/claude/etc in your daily life. Extra bonus points for using Claude Cowork or Claude Code and knowing what MCPs are.

💻 About the Role

We’re looking for motivated Support Agents to join our team and provide top-quality assistance for international iGaming projects. If you’re customer-focused, detail-oriented, and ready to grow in a dynamic environment, this could be the role for you!

📝 Key Responsibilities

• Manage chat and ticket support across platforms.
• Set the right tone and actively engage on the community forum.
• Handle pending withdrawals in coordination with the Payment team.
• Process loyalty program requests. 
• Manage KYC verification inquiries and collaborate with the Anti-Fraud team.
• Follow internal procedures and work toward KPI targets. 

👨‍🔬 Requirements

• English B2 (both written and spoken). 
• 1+ year experience in online gambling, understanding of the market.
• Familiarity with ticketing systems (Zendesk, LiveChat, or similar).
• Flexibility to work in a fast-paced environment with night shifts. 

🎁 What We Offer

• Competitive salary. 
• Exciting technical challenges and complex tasks that help you grow.
• A strong senior+ team to collaborate with and learn from. 
• Minimal bureaucracy — maximum impact. 
• Flexible processes, quick decisions. 
• Remote-first approach: work from wherever you want (or come to the office). Investment in learning: internal knowledge sessions, external courses, certifications. 
• Work-life balance: no overtime, no micromanagement. 
• Modern equipment: MacBook, Starlink, PowerBank — everything needed for productivity. 
• Parental bonuses and support for newborn children. 
• Many other internal perks that are better shown than described. 

🌟 Why us?

We keep up with technology and best practices. We create our own social gaming projects in crypto, blockchain, and finance.

Location: Remote

Schedule: 2/2
 

From transaction monitoring and incident response to merchant support and payment flow control - this is where support meets real-time fintech operations.

We are building a new payment company focused on iGaming and other high-risk industries.
The company provides full-scale payment infrastructure for merchants operating in complex markets: processing, multi-PSP routing, settlements, and global payment orchestration.

To ensure system stability 24/7, we are looking for a Technical Support Specialist (L1–L2) who can operate across both day and night shifts - monitoring, reacting, and resolving issues in real time while keeping payment flows stable and merchants fully supported across multiple GEOs.

Your Mission

Ensure uninterrupted operation of payment infrastructure during both day and night shifts by monitoring systems, responding to incidents, and supporting merchants with speed, precision, and ownership.

What You Will Do

Monitoring & Incident Response

• Monitor payment systems, gateways, and infrastructure (Grafana, internal tools, alerts)
• Detect incidents, anomalies, and performance issues in real time
• Perform initial diagnostics and troubleshooting
• Escalate complex issues when needed

Merchant Support & Communication

• Handle merchant requests via HelpDesk, Telegram, and email
• Provide clear, structured, and timely responses
• Support merchants with operational and technical issues
• Maintain high-quality communication under time pressure

Payment Flow Control

• Monitor transaction statuses, routing, and processing flows
• Track payment behavior across PSPs and internal systems
• Identify inconsistencies, delays, or failures in payment processing
• Ensure smooth execution of payment operations

Technical Checks & Operations

• Validate API requests, responses, and logs
• Perform basic technical checks and issue verification
• Execute operational tasks: creating entities, configuring routes, managing limits and statuses
• Work with internal systems and dashboards

System Improvements & Knowledge Base

• Participate in testing new features and system updates
• Document incidents, solutions, and edge cases
• Maintain internal knowledge base

• Contribute to process improvements within the support function

   

Ideal Candidate Profile

Experience & Background

• 2–3+ years in technical support / monitoring / operations
• Experience in fintech, payments, or high-load systems is a strong advantage
• Understanding of merchant support processes

Technical Skills

• Basic understanding of payment systems and transaction flows
• Experience with APIs, JSON, logs
• Ability to troubleshoot using metrics and monitoring tools
• Familiarity with HelpDesk systems, Slack / Telegram
• English — ability to read technical documentation

Soft Skills

• High attention to detail and responsibility
• Stress resistance and ability to work in real-time environments
• Fast reaction and decision-making
• Structured communication
• Proactive, hands-on approach
• Readiness to work both day and night shifts

Why Join Us?

• Work inside real-time payment infrastructure in high-risk fintech
• Direct impact on critical payment operations and merchant success
• Opportunity to build and shape the support function in a new company
• Exposure to complex payment systems, PSP integrations, and global flows
• Fast-growing international environment with strong technical leadership
• Clear growth path within Support / Operations (L2 → L3 → Ops / Product / Payments)
• High level of ownership and real influence on processes and decisions

About the Role:

We are building a strong support team for our US client — an online furniture store — and looking for a Customer Support Representative to deliver outstanding customer experience.

Requirements:

• Upper-Intermediate (B2) spoken and writing English
• 1+ year of experience in Customer Support/Customer Care
• Ability to resolve challenging situations and focus on the client's needs
• Client-oriented mindset
• Ability to handle stressful situations calmly and professionally 
• High attention to detail
• Working evening shifts (15:00–24:00 Ukrainian time)

Key Responsibilities:

• Communicating with customers via phone, chat, and email
• Managing support tickets and ensuring timely resolution
• Handling calls with customers and vendors
• Providing high-quality service and maintaining customer satisfaction
• Collaborating closely with the US Customer Care team

We offer:

• A full-time job
• Paid vacation and sick leave
• Managing your taxes and accounting
• Optional benefits package that includes Health insurance, Gym membership, English courses, compensation of certification, courses, and training
• Creative and lively team of IT specialists, adequate management, and zero unnecessary bureaucracy