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The KYC & Underwriting Coordinator plays a vital role in onboarding new merchants by coordinating the collection, review, and verification of Know Your Customer (KYC) and Know Your Business (KYB) documentation, while supporting risk and underwriting teams in evaluating merchant eligibility. This is a hybrid role combining compliance operations, risk assessment support, and direct communication with merchants.

The Coordinator acts as the first point of contact for merchants during onboarding, ensuring that information is complete, accurate, and compliant with regulatory and internal requirements. The role liaises between sales, compliance, risk, and operations teams to enable smooth and timely merchant activation.

Job description

1. Merchant Communication & Onboarding

• Act as the main contact during the onboarding phase for merchants.
• Guide merchants through document submission requirements and clarify KYC/KYB processes.
• Respond to merchant queries about status, missing documentation, and compliance requests.
• Maintain a clear, professional, and responsive communication trail.

2. Document Collection & Verification

• Request and collect documentation from merchants including:
  • Business registration documents
  • Director/shareholder IDs and proof of address
  • Bank statements
  • Proof of domain ownership or business activity
  • Beneficial ownership information (UBO)
• Verify documents for authenticity, completeness, and alignment with legal requirements.
• Upload and organise documentation in internal systems.

3. KYC/KYB Screening Support

• Initiate automated KYC/KYB checks using third-party tools (e.g. Verify, ComplyAdvantage, Onfido, Sumsub).
• Perform basic reviews of screening results:
  • Sanctions and PEP screening
  • Adverse media results
  • Company ownership structures
• Escalate potential hits to compliance or risk teams for further review.

4. Underwriting Coordination

• Prepare merchant application files for underwriting review.
• Provide summary notes on merchant risk factors and business model.
• Track application status and coordinate decision turnaround.
• Support the underwriting team by chasing missing items or clarifications.

5. Compliance & Regulatory Support

• Ensure adherence to applicable regulations (e.g. AMLD, PSD2, FCA, GDPR).
• Flag unusual or suspicious activity to compliance for potential SARs.
• Maintain audit trails of all KYB/underwriting-related communication and actions.

6. Operational Excellence

• Update CRM and internal dashboards to reflect real-time onboarding status.
• Maintain SLA targets (e.g. 24–48h turnaround on KYB files).
• Contribute to process improvement by identifying common issues or bottlenecks.
• Participate in regular feedback loops with product and risk teams to refine onboarding flows.

Required Skills & Competencies

Knowledge Areas. Basic understanding of KYC, AML, merchant risk, payment processing, and business structures. Awareness of scheme rules (Visa, Mastercard) is an advantage.

Tools Familiarity. CRM (e.g. Salesforce, HubSpot), KYC tools (e.g. Verify. ComplyAdvantage, LexisNexis, Sumsub), document management systems.

Communication Skills. Clear, professional written and verbal communication with clients and internal stakeholders.

Organisation. Ability to manage multiple merchant files simultaneously, ensuring accuracy and speed.

Attention to Detail. Vigilance in document verification and data accuracy.

Team Collaboration. Ability to work cross-functionally with Sales, Risk, Compliance, and Product teams.

Discretion & Integrity. Maintains confidentiality when handling sensitive information. Demonstrates sound judgement, compliance-first thinking, and a strong ethical standard in all interactions and decisions.

About Fintech Farm
We are a UK fintech creating successful neobanks in emerging markets in partnerships with local traditional banks. The mission is to make banking services accessible, simple and fun to use worldwide and the goal is to launch neobanks in 50+ markets, serving 100m+ customers.
Our success builds upon a best-in-class product, customer experience, emotional engagement, viral marketing and deep credit-decisioning expertise across our product suite covering credit, payments, savings and investments. One of our founders also previously co-founded a highly successful Eastern European neobank with a multi-million customer base.
We launched our first market with Leobank in Azerbaijan in 2021, where we’ve already taken a leading market position. Our next market was Vietnam, where we launched Liobank in early 2023 and have also reached strong traction. We have several more markets on the roadmap in the next 12 months and are starting to build out teams there.

Why Fintech Farm is a great place to be
Our ambition. We are looking to become a leading consumer digital bank brand in each market we operate, making it easy for consumers to interact with their money. You could be a part of this exciting journey.
Our culture
Customers. We always go above and beyond to provide an amazing customer experience. We serve our customers the way we would want our mom to be served. And who said that banking has to be boring? We make our apps not just easy but fun to use.
People. We are all business partners in our company. Each of us thinks big, acts as if we own the place and never takes “no” for an answer. We work with strong individuals whom we empower and trust rather than micromanage. Common sense rather than formal policies prevails in all that we do. We always stay curious and open-minded.

Your Role:
As a Support Engineer (Line 3), you’ll be responsible for investigating issues deeply within logs, databases, and backend processes, providing fixes, and supporting stable product operation across multiple markets.

What You Will Be Doing:

• Analyzing issues based on logs, database data, and system processes
• Investigating complex technical incidents escalated from Line 2 support
• Providing bug fixing for production issues
• Collaborating with developers to identify root causes and implement fixes
• Writing technical documentation for known issues and their resolution paths
• Participating in post-mortem analysis to prevent recurring problems

Who You Are:

• Analytical and detail-oriented — you’re not afraid to dig deep into logs and code
• Proactive and accountable — you don’t wait to be told what to do
• A strong team player — you can explain your ideas clearly and listen to others
• Curious and open to learning — you love solving puzzles and improving things

Your Experience:

• Basic knowledge of Java or JavaScript
• Understanding of the software development life cycle
• Experience with databases (SQL knowledge required)
• English level above intermediate — you can read technical documentation and communicate with international teams

What we are offering

• Competitive salary is negotiable depending on the candidate's level
• Share options
• We are still a start-up and more benefits are on the way

We are a consulting company operating in the finance and cryptocurrency sector. We have an open remote position for a Customer Support Managers: English language. 

Job Details:
 

Location: The candidate must be located in Ukraine, as the company provides work equipment (laptop and headset).

Employment Type: Unofficial employment (Temporary) 
Working Hours: Monday to Friday, 9 hours per day.
(Including a lunch break and two 15-minute breaks)

Responsibilities: Provide oral and written consultations to clients regarding any questions related to the company's operations. There are no outbound calls or sales involved; the line is exclusively for incoming calls.

Salary: paid to a cryptocurrency wallet. If you have not used this method before, we will guide you through the process.
For more details, we can discuss via phone call or online interview.

We are a consulting company operating in the finance and cryptocurrency sector. We have an open remote position for a Customer Support Managers: Japanese language. 

Job Details:

Employment Type: Unofficial employment (Temporary) 
Working Hours: Monday to Friday, 9 hours per day.
(Including a lunch break and two 15-minute breaks)

Responsibilities: Provide oral and written consultations to clients regarding any questions related to the company's operations. There are no outbound calls or sales involved; the line is exclusively for incoming calls.

Salary: paid to a cryptocurrency wallet. If you have not used this method before, we will guide you through the process.
For more details, we can discuss via phone call or online interview.

Requirements: 

• Written English (no lower than B2) is a must 
• Spanish knowledge is a strong plus 
• Previous experience in customer support or billing-related roles (6+ months preferred)  
• Familiarity with helpdesk or CRM systems (Zendesk) 
• Ability to work evening shifts (3-4 per week, from 15:00 till 00:00) remotely  
• Good understanding of what makes a customer experience great 

What matters to us: 

• Strong communication skills, even when handling tough or frustrated users 
• Self-management: you’ll work remotely and independently 
• Critical thinking — we’re not looking for someone who just follows scripts 
• A genuine interest in gaming culture — it’s part of our DNA 

Responsibilities: 

• Provide user support via live chat (Discord) and email (Zendesk) 
• Troubleshoot billing and technical issues 
• Escalate complex cases / user’s feedback to the relevant teams when needed 
• Maintain a friendly and helpful tone that matches our brand 
• Share ideas to improve the support experience and internal processes 
• Follow and meet required CS KPIs 
• Report shift status to the team 

What we offer: 

• Up to 15 shifts per month 
• Competitive salary  
• Timely payment of salary (twice a month) 
• Friendly, professional and ambitious team 
• Constant support from experienced Team Leaders within the team 
• Opportunity to build a career and gain an experience that will serve you in a long-term perspective 

Product company is looking for a Support Tier 2 to work remotely.

The company is the world's fastest financial technology provider, offering a comprehensive, turn-key solution for automated trading systems and brokers. Certified with over 100 FX trading venues representing over 95% of FX liquidity, it delivers an end-to-end solution through a unified API for both Maker and Taker, enabling its customers to focus on their core businesses. 
 

The company has created a product that allows international companies and banks to conduct instant transactions on global currency exchanges with minimal time delay using the company's low-latency gateway. This solution is an advantage for them to get ahead of competitors by fractions of milliseconds.

The company is actively growing every year and continues to continuously hire IT specialists for various positions. They are stable in the market, constantly evolving, and have many new projects.
 

Required: experience in technical support (Tier 2 or Tier 3), Linux experience, experience with logs and network stack.

We are a consulting company operating in the finance and cryptocurrency sector. We have an open remote position for a Customer Support Managers: German language. 

Job Details:

Employment Type: Unofficial employment (Temporary) 
Working Hours: Monday to Friday, 9 hours per day.
(Including a lunch break and two 15-minute breaks)

Responsibilities: Provide oral and written consultations to clients regarding any questions related to the company's operations. There are no outbound calls or sales involved; the line is exclusively for incoming calls.

Salary: paid to a cryptocurrency wallet. If you have not used this method before, we will guide you through the process.
For more details, we can discuss via phone call or online interview.

- Location: Remote (Europe-based: EU/EEA/UK) — Must provide a consistent 2–4 hour overlap with PST
- Employment Type: Full-time

Role Summary
You will be the first point of contact for customers seeking technical assistance. You’ll troubleshoot common issues, triage complex cases, document solutions, and ensure customers have a fast, friendly, and accurate support experience.

Key Responsibilities
- Provide first-contact resolution via email, chat, and phone within defined SLAs
- Diagnose and troubleshoot basic hardware, software, account, and network issues
- Guide users through step-by-step solutions and knowledge base articles
- Accurately categorize, prioritize, and escalate tickets when needed
- Document issues, steps taken, and resolutions in the ticketing system
- Monitor system status pages, incident channels, and alert queues
- Proactively follow up to ensure timely resolution and customer satisfaction
- Collaborate with Engineering on bugs, incidents, and fixes
- Suggest improvements to KB articles, macros, and support workflows
- Uphold data privacy, security, and compliance best practices

Required Qualifications
- 1+ year in a help desk, IT support, or customer-facing technical role
- Strong customer empathy, communication, and problem‑solving skills
- Working knowledge of common OS (Windows/macOS), browsers, and basic networking
- Familiarity with ticketing systems (e.g., Jira Service Management) and chat tools (e.g., Slack, Teams)
- Ability to follow runbooks, ask clarifying questions, and document clearly
- Comfortable supporting non-technical users with patience and clarity
- Availability to work European daytime hours with a consistent 2–4 hour overlap with 8:00am–12:00pm PST (adjusted for DST)
- Understanding of HIPAA and privacy/security best practices in healthcare
Nice to Have
- Exposure to basic API usage, webhooks, or browser dev tools (console/network)

Tools You’ll Use
- Ticketing: Jira Service Management
- Collaboration: Slack | Teams
- Productivity: Microsoft 365
- Knowledge Base: Confluence

We are looking for a highly motivated and experienced Customer Support Team Lead to manage and scale our support operations. The ideal candidate will be a proactive leader who can drive performance, ensure customer satisfaction, and improve processes. This position possesses excellent and empathetic service skills, maintains composure in difficult situations. We are a fast-growing SaaS company focused on delivering innovative QR Code solutions for global clients across various industries. You’ll work closely with other departments to improve processes, implement new tools, and represent the voice of the customer inside the company.

Job responsibilities:

• Lead and mentor a global team of customer support specialists.
• Foster a positive and collaborative team culture that emphasises accountability and a customer-centric approach.
• Develop and maintain an in-depth understanding of the platform's products, features, integration methods, and operational best practices.
• Create, update, and ensure the accuracy of customer-facing and internal support documentation.
• Work closely with product teams to share customer feedback, report bugs, and contribute to product improvement.
• Manage and resolve urgent and critical incidents, including ticket escalations and cross-functional issue resolution.
• Collaborate with internal teams such as product owners and developers to ensure timely and effective problem-solving.
• Participate in support team reporting and help optimize tools and processes for improved efficiency.

Skills and abilities:

• Experience in customer support, ideally in a technical or SaaS environment.
• Comfortable managing support services across multiple time zones.
• Strong English communication skills (speaking, reading, writing).
• Deep understanding of customer needs and commitment to service excellence.
• Ability to identify opportunities for innovation and process improvement based on feedback and data.
• Skilled in implementing tools and workflows to enhance support operations.
• Flexible and adaptive to evolving environments and changing priorities.
• Curious and analytical mindset with a drive for effective problem-solving.

• Strong cross-functional collaboration and feedback delivery skills.

   

What we offer?

• Dynamic work in a fast growing company
• Opportunity for development and advancement within the company
• Opportunity to achieve high level financial goals by making the product successful
• Centrally located and well equipped office (game & entertainment room,  napping beds etc.)
• Lunch, drinks, sweets and fruits are all provided by the company 

• Private health insurance

   

Working hours:

We work 5 days a week from 10 a.m. to 7 p.m. in our office. (13:00-14:00 lunch time)

Salary: Competitive and negotiable based on experience and knowledge.

We look forward to receiving your application.

Job Description:

Join our dynamic team as a Support and Delivery Specialist, where you'll be instrumental in deploying, configuring, and supporting the Predict+ software solutions for our clients. Your expertise will ensure high customer satisfaction by resolving technical issues and providing essential support during and after implementation. Effective communication with both technical and non-technical stakeholders is key in this role.

Responsibilities:

• Issue Management: Monitor and resolve customer support tickets within agreed service levels. Escalate critical issues to relevant teams when necessary. Provide proactive updates and resolutions to clients.
• Technical Support: Address and troubleshoot client issues, offering guidance and best practices.
• Customer Training: Conduct training sessions and workshops to educate clients on software usage and functionality. Support client onboarding and ongoing use.
• Product Enhancement: Offer feedback on software features, usability, and performance to the product development team.
• Relationship Management: Foster strong client relationships by delivering exceptional support and building trust. Identify client needs and potential upselling opportunities, communicating these to the appropriate sales or account management teams.
• Monitoring: Proactively monitor system performance, alerts, and key performance indicators.

Requirements:

• Proficiency in English is mandatory.
• Experience in software support, technical support, or related roles.
• Experience in customer-facing roles, including managing customer relationships, addressing client needs, and demonstrating strong verbal communication skills with the ability to be assertive when necessary.
• Bachelor's degree or an IT-related field (or equivalent work experience) is advantageous.
• Experience with relational databases (e.g., MySQL, PostgreSQL).
• Experience with scripting languages (e.g., Bash, Python) is advantageous.
• Strong problem-solving and communication skills.
• Ability to work independently and collaborate with cross-functional teams.
• Customer-oriented mindset with a passion for providing exceptional service.
• Detail-oriented with the ability to manage multiple priorities.
• Flexible working hours, with a focus on morning availability.

Project Description:

Join our IT Support Team in Odesa and become a member of our open-minded, progressive, and professional team. In this role, you will be responsible for providing prompt and efficient support to our employees who experience technical issues. You will have the chance to develop your technical and communication skills and gain solid experience in various areas, including working with different OS, hardware, software, and network technologies. Alongside an attractive salary and benefits package, Luxoft will invest in your professional training and support your career growth.

Responsibilities:

• Provide Technical Support: Respond to requests via the ticketing system and in person, assisting with hardware, software, and network-related issues.
• Troubleshoot and Resolve Issues: Diagnose, troubleshoot, and resolve technical problems for end-users, escalating more complex issues to different departments if needed.
• Hardware Troubleshooting: Perform basic diagnostics on computer hardware, including desktops and laptops, ensuring timely and effective resolution of hardware issues or referral to a service center as necessary.
• Workstation Arrangement and Decommission: Set up and configure computers for new employees, including OS deployment and troubleshooting.
• Network Configuration and Troubleshooting: Configure and troubleshoot network connections, including LAN/WAN setups.

Mandatory Skills Description:

• Education: Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
• Experience: Minimum of 1-2 years of experience in an IT support or helpdesk role.
• Proficiency with Windows OS.
• Basic knowledge of Linux and MacOS.
• Familiarity with Office 365 software.
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
• Knowledge and experience in hardware troubleshooting and components replacement.
• Familiarity with Microsoft AD, Entra ID, Intune.
• Basic knowledge and experience with Cisco network equipment - nice to have.

Nice-to-Have Skills Description:

Cisco, Linux

Languages:

English: B1 Intermediate

Ukrainian: C1 Advanced

• Project Description:

  Join our IT Support Team in Odesa and become a member of our open-minded, progressive, and professional team. In this role, you will be responsible for providing prompt and efficient support to our employees who experience technical issues. You will have the chance to develop your technical and communication skills and gain solid experience in various areas, including working with different OS, hardware, software, and network technologies. Alongside an attractive salary and benefits package, Luxoft will invest in your professional training and support your career growth.

• Responsibilities:

  • Provide Technical Support: Respond to requests via the ticketing system and in person, assisting with hardware, software, and network-related issues.
  • Troubleshoot and Resolve Issues: Diagnose, troubleshoot, and resolve technical problems for end-users, escalating more complex issues to different departments if needed.
  • Hardware Troubleshooting: Perform basic diagnostics on computer hardware, including desktops and laptops, ensuring timely and effective resolution of hardware issues or referral to a service center as necessary.
  • Workstation Arrangement and Decommission: Set up and configure computers for new employees, including OS deployment and troubleshooting.
  • Network Configuration and Troubleshooting: Configure and troubleshoot network connections, including LAN/WAN setups.

• Mandatory Skills Description:

  • Education: Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
  • Experience: Minimum of 1-2 years of experience in an IT support or helpdesk role.
  • Proficiency with Windows OS.
  • Basic knowledge of Linux and MacOS.
  • Familiarity with Office 365 software.
  • Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
  • Knowledge and experience in hardware troubleshooting and components replacement.
  • Familiarity with Microsoft AD, Entra ID, Intune.
  • Basic knowledge and experience with Cisco network equipment - nice to have.

• Nice-to-Have Skills Description:

  Cisco, Linux

• Languages:
  • English: B1 Intermediate
  • Ukrainian: C1 Advanced

Join our IT Support Team in Odesa and become a member of our open-minded, progressive, and professional team. In this role, you will be responsible for providing prompt and efficient support to our employees who experience technical issues. You will have the chance to develop your technical and communication skills and gain solid experience in various areas, including working with different OS, hardware, software, and network technologies. Alongside an attractive salary and benefits package, Luxoft will invest in your professional training and support your career growth.

• Responsibilities:

  • Provide Technical Support: Respond to requests via the ticketing system and in person, assisting with hardware, software, and network-related issues.
  • Troubleshoot and Resolve Issues: Diagnose, troubleshoot, and resolve technical problems for end-users, escalating more complex issues to different departments if needed.
  • Hardware Troubleshooting: Perform basic diagnostics on computer hardware, including desktops and laptops, ensuring timely and effective resolution of hardware issues or referral to a service center as necessary.
  • Workstation Arrangement and Decommission: Set up and configure computers for new employees, including OS deployment and troubleshooting.
  • Network Configuration and Troubleshooting: Configure and troubleshoot network connections, including LAN/WAN setups.

• Mandatory Skills Description:

  • Education: Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
  • Experience: Minimum of 1-2 years of experience in an IT support or helpdesk role.
  • Proficiency with Windows OS.
  • Basic knowledge of Linux and MacOS.
  • Familiarity with Office 365 software.
  • Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
  • Knowledge and experience in hardware troubleshooting and components replacement.
  • Familiarity with Microsoft AD, Entra ID, Intune.
  • Basic knowledge and experience with Cisco network equipment - nice to have.

• roject Description:

  Join our IT Support Team in Odesa and become a member of our open-minded, progressive, and professional team. In this role, you will be responsible for providing prompt and efficient support to our employees who experience technical issues. You will have the chance to develop your technical and communication skills and gain solid experience in various areas, including working with different OS, hardware, software, and network technologies. Alongside an attractive salary and benefits package, Luxoft will invest in your professional training and support your career growth.

   

• Responsibilities:

  • Provide Technical Support: Respond to requests via the ticketing system and in person, assisting with hardware, software, and network-related issues.
  • Troubleshoot and Resolve Issues: Diagnose, troubleshoot, and resolve technical problems for end-users, escalating more complex issues to different departments if needed.
  • Hardware Troubleshooting: Perform basic diagnostics on computer hardware, including desktops and laptops, ensuring timely and effective resolution of hardware issues or referral to a service center as necessary.
  • Workstation Arrangement and Decommission: Set up and configure computers for new employees, including OS deployment and troubleshooting.
  • Network Configuration and Troubleshooting: Configure and troubleshoot network connections, including LAN/WAN setups.

   

• Mandatory Skills Description:

  • Education: Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
  • Experience: Minimum of 1-2 years of experience in an IT support or helpdesk role.
  • Proficiency with Windows OS.
  • Basic knowledge of Linux and MacOS.
  • Familiarity with Office 365 software.
  • Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
  • Knowledge and experience in hardware troubleshooting and components replacement.
  • Familiarity with Microsoft AD, Entra ID, Intune.
  • Basic knowledge and experience with Cisco network equipment - nice to have.

   

• Nice-to-Have Skills Description:

  Cisco, Linux

   

• Languages:
  • English: B2 Upper Intermediate
  • Ukrainian: C1 Advanced

Kiss My Apps is a platform company uniting 7 product verticals and over 30 AI-first products, with 100M+ users and a proprietary ecosystem of analytics, payments, and marketing solutions.

KMA products are global leaders in the utilities, lifestyle, and health & fitness niches — including AI Remodel, Printer, Botan, Calorie Counter, and more. These are top-ranking apps in the App Store, serving the needs of hundreds of millions of users around the world.

Our pace is our competitive advantage. KMA grows at least 3x year over year — and we’re looking for a Support & Billing Manager to help us scale even faster. 

About the Role:

We’re looking for a responsible and proactive specialist to improve customer experience and assist with billing processes. You’ll be a key player in ensuring high-quality interactions with users. This is a flexible role with room to grow, optimize support workflows, and implement your own ideas.

Your responsibilities:

• Night shifts from 11:00 PM to 8:00 AM, on a 2/2 schedule (Saturdays and Sundays are considered working days if they fall on your shift)
• Gain deep knowledge of the company’s products or services to provide accurate and helpful support.
• Improve overall customer satisfaction by effectively addressing inquiries and resolving issues promptly.
• Collect and act on customer feedback to continuously improve service quality and address any areas of concern.
• Resolving the disputes and chargeback alerts.

What we expect from you:

• CRM systems knowledge (e.g.: Zendesk, Freshdesk, etc.).
• Basic understanding of billing processes and payment systems.
• Result-oriented and striving for self-improvement.
• Multitasking and a willingness to learn.
• At least 6 months of experience in customer support/billing will be an advantage.

Nice to have:

• Basic understanding of billing processes and payment systems.

You’re a great fit if you’re looking to:

• Make a real impact on user experience and service quality.
• Grow into a Middle Support role or even lead a support stream in the future.
   

We offer:

1. Work format of your choice: fully remote from anywhere in the free world, as well as access to one of our offices if desired (Kyiv, Warsaw).
2. Conditions that help you focus on performance: fair compensation that matches your skills and experience. We also provide equipment regardless of work format and location.
3. Career growth through action: 80%+ of all leads at Kiss My Apps were switchers just 2–3 years ago. Your impact here isn’t defined by years on your resume — it’s defined by how quickly you learn, take responsibility, and own your career.
4. Well-being program: we care about the mental health of our team and provide access to individual or group therapy sessions with a corporate psychologist, as well as online yoga classes twice a week.
5. Development and professional fulfillment: we host internal English speaking clubs with a native speaker, and offer opportunities to speak at internal and external events by Kiss My Apps. In addition, you’ll have an annual budget to cover up to 50% of the cost of professional conferences, educational events, and training. 
6. Additional benefits of your choice: We offer a fixed annual budget for you to decide how to spend — 50% coverage of health insurance, therapy, sports, or dental care. Plus, 40 days of paid vacation and sick leave with no date restrictions.
7. Support during wartime: we provide everything needed for uninterrupted work, systematically support the Defense Forces, and participate in Ukraine’s recovery initiatives.
8. Networking that drives you forward: access to events from Netpeak Group and beyond.

Hiring process:

1. Introductory call with a recruiter – 45 min to discuss your expectations, experience, and KMA’s culture.
2. Test task – a practical assignment reflecting real challenges.
3. Technical-Final stage – closing interview with the Customer Support Team Lead.

Ready to build support that scales with products used by 100M+ users? Join us and let’s launch the future together. 🚀