Jobs Customer/Technical Support

We are building a customer support team for our new project and are looking for a Customer Support Representative who is confident in both spoken and written German and English (B2 or higher).
 

You’re our ideal candidate if you:

• Are fluent in German (B2/C1 level);
• Have strong communication skills and are eager to learn, grow, and quickly grasp new information;
• Have previous experience in customer support (a plus, but not required).
   

What you’ll do:

• Providing customer service to German-speaking customers during incoming calls;
• Responding to inquiries about products in writing;
• Ensuring high-quality customer service and a positive experience when interacting with the service.
   

What we offer:

• Paid training;
• Stable and on-time salary (fixed pay + performance-based bonuses);
• Career development opportunities (within the project or in other company departments);
• Full-time employment;
• Work schedule: Monday to Friday, 10:00–18:00 (Kyiv time);
• Comfortable office or the option to work remotely (with a stable internet connection and backup power during outages);
• Supportive colleagues and a friendly, young team.

Welcome to Win Media — Powering Next-Level iGaming Experiences! ✨

At Win Media, we create innovative, high-performance solutions that shape the future of online gaming 🎯

Our products combine smart operational processes ⚙️, seamless player experience 🎮, and data-driven decision-making 📊

With a passionate team and bold vision, we build casino platforms that are stable, scalable, and loved by players worldwide 🚀

We’re growing fast — and now looking for a VIP Team Lead!
 

🌟 What we expect from you

• 3+ years of experience in iGaming, including experience in VIP Operations / VIP Management
• 1+ year of experience leading a VIP team
• Proven experience working with Tier-1 GEOs
• Strong understanding of VIP player lifecycle, segmentation, retention, and loyalty mechanics
• Experience managing teams of 10+ people
• Hands-on experience building operational processes and managing daily VIP operations
• Experience working with VIP client segmentation and customer portfolio distribution
• Strong understanding of CRM processes and VIP customer management
• Experience working with AI-powered tools or willingness to implement AI into operational processes
• Strong analytical mindset with the ability to make data-driven decisions
• Experience collaborating with Product, CRM, Analytics, Payments, Retention, and Customer Support teams
• Strong leadership, coaching, and people management skills
• Ability to manage multiple GEOs, brands, and operational priorities simultaneously
• Experience in iGaming B2C is a must
 

🎯 Your future responsibilities

• Lead and develop the VIP Operations team
• Organize daily operational processes and ensure high-quality VIP customer management
• Plan team schedules across multiple GEOs and time zones
• Distribute VIP customer portfolios between managers and monitor workload efficiency
• Ensure proper execution of segmentation strategies provided by Product and Analytics teams
• Monitor VIP Managers' performance, quality standards, and operational KPIs
• Implement and optimize AI-driven operational processes to improve team efficiency
• Review customer interactions and provide coaching and feedback to VIP Managers
• Continuously optimize operational workflows and identify improvement opportunities
• Collaborate closely with Product, CRM, Analytics, Payments, Retention, and Customer Support teams
• Participate in developing operational recommendations for VIP programs and customer experience
• Support business growth by improving VIP retention operations and operational excellence
 

🎁 What We Offer

💰 Competitive salary and performance-based bonuses

📚 Professional growth in a fast-scaling iGaming company

🚀 Opportunity to lead one of the company's most strategic business directions

🤝 Supportive and collaborative team culture

🌍 Flexible work environment focused on growth and innovation

🎯 Direct impact on VIP operations, customer retention, and business performance

We’re looking for a Customer Support Lead to build and scale a modern B2C support operation that delivers seamless customer experiences across AI-powered and human support channels.

In this role, you’ll own the entire customer support function — from designing a tiered support model with AI voice agents and human escalation flows, to building operational processes, managing support performance, and scaling a high-performing support team.

This is a great opportunity for someone with strong experience in consumer support operations who enjoys building processes from scratch, improving customer experience through automation and data-driven insights, and working cross-functionally in a fast-moving startup environment.

 

Your responsibilities will include:

• Design and manage a tiered support model with AI voice agents as the first line of support, human agent escalation, and Jira workflows for engineering-related issues.
• Build and maintain a comprehensive Help Center, including FAQs, troubleshooting guides, and self-service support resources.
• Own and optimize the consumer refund and dispute resolution process.
• Manage all customer support entry points, including in-car voice support, QR-code support flows, and support links in order confirmations and order history.
• Coordinate support workflows and escalation processes with OEM partners.
• Handle and optimize resolution workflows for common customer issues such as missing or incorrect items, order accuracy issues, payment edge cases, and cancellations.
• Hire, onboard, train, and scale customer support agents as support volumes grow.
• Define, track, and improve support KPIs and SLAs across all customer support channels.
• Track and report OEM-specific support metrics, operational trends, and issue breakdowns.
• Maintain operational reporting for internal stakeholders and external partners.
• Collaborate closely with Product and Engineering teams to turn customer feedback and support insights into product and operational improvements.
• Identify opportunities for automation, process optimization, and customer experience improvements across the support organization.

What we expect from you:

• 3+ years of experience building or managing B2C customer support operations in consumer commerce, food delivery, mobility, or on-demand services.
• Hands-on experience designing support processes, workflows, tooling, and Help Center infrastructure from scratch.
• Strong understanding of tiered support operations, including AI/chatbot-first support models and human escalation workflows.
• Experience managing refunds, disputes, and customer resolution processes in high-volume consumer environments.
• Experience working cross-functionally with Product, Engineering, Operations, and external partners.
• Strong operational mindset with the ability to work effectively in fast-moving startup environments and under launch deadlines.
• Experience defining, tracking, and improving support KPIs, SLAs, and operational reporting.
• Data-driven mindset with the ability to identify operational bottlenecks and customer pain points through support analytics.
• Excellent communication, organizational, and stakeholder management skills.
• Remote (Full-Time), with expected availability for calls during PT/ET morning hours.
• Strong spoken and written English communication skills.

Nice to have:

• Experience with AI-powered support platforms or conversational AI systems.
• Hands-on experience with Intercom, Stripe, Jira, or similar customer support and operations tools.
• Experience supporting automotive, mobility, or OEM-integrated products.
• Background in scaling support operations in startup or high-growth environments.
• Experience building support dashboards and operational reporting frameworks.

What we offer:

• Interesting projects and technical challenges that support both professional and personal growth.
• A long-term project with stability and impact.
• A flexible, results-oriented schedule with hybrid or remote work options.
• A comfortable, modern office in Kyiv with generator and battery backup.
• Competitive salary, medical insurance, and a supportive onboarding/trial period.
• Team-building events, including parties, online activities, picnics, and more.
• The opportunity to work in a Top Employer company (DOU 2025).
• 15 days of paid vacations and 5 sick leaves.

About us:

International IT company ZONE3000 has been providing complete solutions for developing and supporting web services (domain registration, hosting, SSL certificates, private mail) for 25 years. Our strategic partners are the world’s second biggest domain registrar Namecheap and a leading Ukrainian hosting provider HOSTiQ. We cooperate with more than 2200 specialists and are listed in the TOP 10 of the largest biggest IT companies in Ukraine.

Job requirements:

ZONE3000 opens up new opportunities, who might be interested in them?

• young ambitious professionals, who are just dreaming about pursuing an IT career;
• students willing to combine education with a professional development path;
• specialists seeking to master a new industry or change their occupation completely.

If you catch yourself thinking that this description fits you perfectly, it’s about you, check out our current position of Customer Support Specialist.

The only requirement for this position is an Intermediate or above level ofEnglish. All the technical details and professional skills will be taught at our training.

You’ll work remotely and do shifts. That’s why you can effectively manage your working time, and even combine work with studying.

What you’ll get:

• A job in the most stable and reliable IT industry. Job experience in an IT company by international standards.
• Formal employment, paid vacation and sick leave.
• Stable income starting from $400. Night shifts are paid extra (rate х1.5), for example: if you have 6 night shifts in a month, you’ll get $457.
• Technical training course where you’ll gain professional insight into web services, domains, hosting and the internet in general. You’ll also learn how to interact with clients all around the world and how to manage business communication. The company will pay you $300 after successfully passing the end-of-level test.
• Professional development opportunities and also a pay rise. For additional initiatives or extraordinary results you can get monthly and quarterly bonuses.
• Opportunity to change your position using our Internal Mobility project. We always listen to your wishes and support your talents and abilities. For example, you might want to get a job in other business fields, in other IT positions: Product Owner, Project Manager, Scrum Master, software developer, system administrator, etc.
• Development of soft and hard skills in the corporate training centre with training materials provided by our New York colleagues.

What you will do:

• Consult and support users of our products in solving various issues related to web services. For example, it can be assistance in choosing services, installation or setting up our products and services. Communication is provided through chats and tickets (emails)

Some extra perks you’ll get:

• FreeEnglish classes: grammar lectures, speaking clubs.
• Points accumulation system, where the points can be exchanged into certificates with MAKEUP, Rozetka, Citrus, JYSK, etc.
• Discount system for our employees, where you’ll get discounts and special offers from our partners (food delivery and entertainment venues, medical centres and pharmacies, beauty parlours and gyms, educational courses and much more).
• Corporate culture which involves a warm and welcoming team atmosphere, team buildings, corporate parties* and other activities which make workflow processes more enjoyable and valuable.
• Team buildings and corporate parties are on hold for the duration of the armed conflict.

We are a U.S.-based telehealth company looking for a technical, process-oriented Support & Operations Specialist to join our existing support team.

This is not a standard customer support role. Your job is to solve complex operational issues, improve internal processes, and reduce manual work through automation. You will handle escalated support cases while continuously improving how the support team operates.


You will work inside:

EMR
CRM
Chatway
Email
Phone support
AI and automation tools (Make, Zapier, APIs, etc.)


Responsibilities

Technical Support & Escalations
Handle complex support cases escalated by the support team
Speak with customers by phone when needed
Investigate operational issues across multiple systems
Coordinate with developers when technical fixes are required
Troubleshoot billing, order, and workflow issues
Process Improvement & Automation
Identify repetitive manual work
Build and maintain automations to eliminate repetitive tasks
Improve internal workflows and support efficiency
Document processes and create internal tools where appropriate


Operations

Monitor order flow and identify bottlenecks
Resolve delayed or stuck orders
Track issues across EMR and CRM
Improve operational reliability


Requirements

Fluent spoken and written English
Comfortable speaking with U.S. customers by phone
Strong technical problem-solving skills
Experience with CRM systems
Experience with automation tools such as Make, Zapier, APIs, AI workflows, or similar
Able to investigate issues independently and work across multiple systems
Available during U.S. business hours


Nice to Have

Experience in telehealth or healthcare operations
Basic SQL or scripting knowledge
Experience working alongside engineering teams


Success Metrics

Resolution time for complex cases
Reduction in manual support workload
Number and impact of implemented automations
Operational improvements delivered


Compensation

Hourly, with long-term opportunity and performance-based increases.


When applying, include:

Your availability (timezone + working hours)

Examples of automations or process improvements you have built

A brief description of the most technically challenging support issue you solved

 

Novoplex is a group of companies that develop iGaming products and provide performance marketing services across multiple domains.

We are currently looking for a Sales & VIP Team Leader to lead a team of sales and VIP managers, ensure a high level of service for key clients, and drive the team's achievement of sales and VIP business targets. 

 What you will do:

• Manage and motivate a team of sales and VIP managers, ensuring high-quality service for key/VIP clients;
• Execute sales and VIP KPIs (NGR, Retention, Conversion to VIP), monitor Tableau data and metrics, analyze trends, and report on opportunities and problem areas;
• Assign daily/weekly/monthly tasks, monitor their progress, and ensure adherence to sales and VIP processes;
• Conduct QA: listen to calls, review correspondence with clients, hold regular one-to-one meetings, and provide constructive feedback;
• Onboard and train new sales reps and VIP managers, coaching them on product knowledge and best practices;
• Collaborate with the CRM team to develop new bonuses and campaigns;
• Provide daily/weekly updates on team results and performance to management, and prepare monthly and salary reports.

What you will need for this:

• English proficiency (Upper-Intermediate+);
• Experience in the iGaming industry (sales or VIP/CRM background);
• Proven experience in team leadership (2+ years managing a sales or VIP team);
• Understanding of sales/VIP program metrics (NGR, RR, BR, retention, deposits, bets, etc.);
• Proficiency in Tableau or similar BI/analytics tools;
• Experience working with CRM systems;
• Strong reporting skills (Excel/Google Sheets).

 What will be a plus:

• Experience with Confluence or similar documentation tools;
• Understanding of bonus and campaign strategy/mechanics;
• Conflict resolution and escalation-handling skills.

Why you should be part of Novoplex:

• Professional development opportunities: compensation for professional courses and events;
• Fair compensation based on individual contribution;
• Time to rest: 20 working days of paid vacation, a day off on your birthday, and additional days off for significant personal dates. Flexible observance of Ukrainian public holidays;
• Time to recover: 7 paid sick leave days without a medical certificate, unlimited with a certificate. Maternity leave;
• Everything you need for effective work: equipment, power banks, coworking space compensation;
• Work-life balance: fixed working hours from 8:00 to 17:00, fully remote format.

If you believe we could be a good match, please review our Hiring Process:

1. First Meet

Thank you for your application. Your CV will be reviewed by our recruitment team. If your skills match the role requirements, a recruiter will contact you to get acquainted and discuss your experience in more detail.

2. Technical Interview

An interview with your potential manager to discuss the skills and knowledge required to work on our projects.

3. Reference Check

We will contact your previous colleagues or managers to better understand your working style, strengths, and contribution to the team.

4. Offer Letter

We send you an offer and look forward to welcoming you to our team.

If you feel that we might be a good fit for each other — apply and join us 🚀

We are looking for a Technical Support Specialist to join our Customer Success team and provide technical support throughout the customer journey. In this role, you will assist clients during implementation, troubleshoot technical issues, support software integrations, and work closely with Product, Engineering, and QA teams to ensure a seamless customer experience. You will also contribute to improving our support processes and documentation while helping clients successfully adopt our platform.
 

Key Responsibilities:

Client Support During Implementation:

• Collect and assess technical issues from newly signed clients to ensure a smooth and efficient onboarding process;
• Lead troubleshooting meetings and provide real-time technical support via Google Meet, phone calls, and recorded training materials;
• Ensure timely resolution of implementation-related technical issues.
   

Technical Support & Client Assistance:

• Act as the first point of contact for clients experiencing technical issues;
• Manage client requests via email, phone, live chat, and CRM systems;
• Diagnose and troubleshoot technical problems, escalating complex cases to developers when necessary;
• Create and manage bug reports using CRM platforms such as Jira, Pipedrive, or similar systems;
• Collaborate closely with the QA team to reproduce, investigate, and resolve reported issues.
   

Ongoing Client Success & Engagement:

• Proactively follow up with clients to ensure continued platform usage and address potential issues;
• Assist in creating and maintaining user guides, FAQs, and other training materials to improve client self-service.
   

Requirements:

Technical & Industry Experience:

• Experience in the IT industry (client onboarding, technical support, or customer success in a B2B SaaS environment);
• Strong technical troubleshooting skills and the ability to explain complex concepts to non-technical users;
• Familiarity with CRM platforms such as Pipedrive, Jira, Zendesk, or similar systems is preferred.
   

Communication & Training Skills:

• Excellent English communication skills (C1 or higher), both written and verbal;
• Strong presentation and training skills, with the ability to conduct client sessions via Google Meet or phone.
   

Professionalism & Organization:

• Highly organized and self-motivated, capable of handling multiple tasks and shifting priorities;
• Customer-focused approach with a commitment to providing excellent service.
   

What We Offer

• Fully remote work;
• Work time from 16:00 to 00:00 (Kyiv time).
• An opportunity to significantly influence the direction of the company;
• Steep learning curve and personal growth opportunities;
• Access to courses and training;
• Corporate English language trainingж
• 10 days paid vacation;
• Competitive salary;
• Work in a green industry.

Join an innovative AI-powered voice commerce platform and become the first Customer Support professional responsible for building and scaling customer support operations from the ground up.

This role combines hands-on customer support ownership with the opportunity to design processes, implement tools, define KPIs, and build a future support organization. As the business grows, you will hire, train, and lead support agents, evolving into the manager of the future Service Center.
 

Responsibilities

• Build and own the entire B2C customer support function from scratch
• Establish a tiered support model combining AI voice agents, human escalation, and engineering support workflows
• Create and manage Help Center content, FAQs, troubleshooting guides, and self-service resources
• Own customer refund and dispute processes
• Manage support across multiple channels, including voice interactions, QR-code support, and order-related customer touchpoints
• Handle customer issues related to order accuracy, missing or incorrect items, payments, cancellations, and other service-related inquiries
• Coordinate support processes and escalations with OEM partners
• Work closely with Product and Engineering teams, turning customer feedback into actionable improvements
• Define, track, and improve support KPIs and SLAs
• Maintain operational reporting for internal stakeholders and external partners
• Analyze support trends, identify root causes, and drive process improvements
• Hire, onboard, train, and manage support agents as customer volumes grow
   

Requirements

• Experience building or significantly improving B2C customer support operations
• Experience designing support processes, selecting tools, creating knowledge bases, and establishing workflows
• Background in consumer commerce, food delivery, on-demand services, e-commerce, or similar customer-facing industries
• Experience working with tiered support models involving automation, chatbots, or AI-driven first-line support
• Experience managing refunds, disputes, and customer resolution processes
• Ability to work cross-functionally with Engineering, Product, Operations, and external partners
• Experience defining and managing support KPIs, SLAs, and reporting frameworks
• Strong analytical mindset with the ability to turn support insights into operational and product improvements
• Comfortable working in a fast-paced startup environment with ambitious launch deadlines
• Strong communication, organizational, and stakeholder management skills
   

Nice to Have

• Experience with Intercom
• Experience with Stripe
• Experience supporting AI-powered or technology-driven consumer products
   

Why This Role?

• Be the first support hire and shape the entire customer support function
• Work directly with AI, voice technology, and consumer commerce products
• Influence product and operational decisions through customer insights
• Build and lead your own team as the company scales
• Clear growth path toward managing the future Service Center
   

Working day Mon-Fr 12am - 9pm Kyiv time

Remote, full-time, B2B, no weekends or night shifts.

We are looking for a customer-oriented and detail-focused Customer Support Specialist with proven experience in the iGaming industry. The ideal candidate is confident in written English, comfortable working in a fast-paced 24/7 environment, and able to handle multiple tasks while maintaining a high standard of communication. You should be proactive, responsible, and capable of recognizing sensitive situations and acting according to internal procedures.
 

HOW YOU WILL MAKE AN IMPACT:

• Providing customer support via live chat and email
• Handling players’ inquiries, requests, and complaints
• Identifying complex or sensitive cases and escalating them to the relevant departments
• Ensuring compliance with internal quality standards and communication guidelines
• Working according to the assigned schedule and meeting individual KPIs
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE:

• Minimum 1+ year of experience in customer support within the iGaming industry (mandatory)
• Written English proficiency at B2 level or higher
• Willingness to work shift schedules, including night shifts, weekends, and public holidays
• Ability to stay focused in a multitasking environment
• Strong attention to detail and strict adherence to instructions
   

WHAT WE OFFER:

• Flexible working hours and a remote-first setup, so you can plan work around your life — not your life around work.
• 24 calendar days of paid vacation and 10 days of paid sick leave, because everyone needs time to rest and recharge.
• Competitive compensation that reflects your skills, experience, and impact.
• Flexible Benefits — a monthly budget you can spend on sports, healthcare, therapy, or language learning. Your benefits, your choice.
• 50% reimbursement for professional learning and development to help you keep growing.
• Employee referral bonuses and gifts to celebrate your special occasions.
• A supportive team culture built on trust, respect, and collaboration.
• Regular online and offline team events to connect beyond work.
• Co-working space reimbursement for teammates based in Ukraine, whenever you need a change of scenery.

Hi there!

Are you a tech enthusiast ready to take on a challenging role in a dynamic environment? We’re looking for a Support Engineer who is passionate about working with complex systems that make a real impact across the globe. If you have experience with Linux/UNIX, TCP/IP networking, MySQL, and hardware server components, you might be the perfect fit for our team!

Join us to work on world-class communication solutions, develop your skills, and build an exciting career.
Required skills:

— Intermediate English (B1)

— Familiarity with Linux/UNIX command-line tools/environment

— Intermediate knowledge of TCP/IP networking, network protocol and packet analysis

— Experience with MySQL or other SQL database

— Understanding of typical hardware server components

As a plus:

— Technical background and IT education

— Scripting skills (bash, perl or python)

— Linux server performance troubleshooting

— Experience with web server software (like apache, nginx)
— Knowledge in the field of voip, sip

Don’t know how to deal with an issue yet? Don’t worry, we’ve got good internal courses and documentation and a great team to help you climb up the learning curve!

We offer:

— Professional development

— Highly skilled colleagues who are ready to share knowledge

— Professional trainings

— Excellent career opportunities. Make yourself and become anyone you are willing to: Senior System Engineer, Senior System Administrator, Senior Software Developer, Senior QA Automation, Senior Project Manager, etc.

— Official competitive salary

— Performance review every six months

— Paid vacations, compensatory leaves and sick leave

— Work schedule up to you: standard “office” schedule (5 day 9 till 18.00 it is Kyiv time (UTC+2/+3 ) Or flexible schedule with 12-hour shifts every three days from 8 till 20.00 or from 20.00 till 8.00.

— English classes with the experienced teachers

Responsibilities:

— Assisting telecommunication providers with launching new projects, or reconfiguration of our solutions to fulfill their current business needs

— Troubleshooting technical issues by request from customer’s tech team

—Monitoring of customers’ hardware and software infrastructure and ensuring site reliability

— Performing software updates or/and migrations to the new hardware or in the cloud

— Constant self-development in technical skills to catch up with the latest trends in technology

— Communicating with customers in a professional manner through the ticketing system. Ensuring a timely resolution of all issues meeting or exceeding SLA’s or customer expectations

— Occasional business trips all over the world for employees who have deep system knowledge and desire to travel

— You will rapidly gain vast knowledge of:

a wide variety of software applications and other components (Docker, Cassandra, MySQL, Elastic) across companies in telecommunication industry

— Managing expectations of business customers and vise escalation to keep the situation under control

About company:

PortaOne is a software developer for communication service providers. We help telcos develop and provide new communication services (IPTV, MVNO/LTE core and another) in places where they didn’t exist before or were inaccessible due to cost. Our products are a unique combination of commercial software (high-quality support, detailed documentation, etc.) while completely open to customers (open-source code, specific tools to support client-created modifications). If using a metaphor, we provide reliable hi-tech vans for communications industries’ Wild West pioneers.

The company was founded in 2001 — and now our staff consists of nearly 250 people. We have 480+ clients (Vodafone, Ziggo, TRavelSIM) in more than 90 countries on all five continents. The demand for our products has been growing for over two decades, and the pandemic even boosted it. So if you look for a challenging job with a highly demanded product and a stable income, PortaOne is the right place!

More information about the company can be found on our website portaone.com.

We are looking for a technically minded support and operations specialist to manage complex EMR workflows, assist customers through chat, and identify broken processes, system issues, and operational gaps.

This is not a software development role and not a standard customer service position.

The right person should be comfortable working across several systems, investigating why a case did not move forward correctly, and taking ownership until the issue is resolved.

Responsibilities

• Respond to customers through Chatway.
• Operate and manage workflows in the CARE EMR and our internal EMR.
• Review patient statuses, intake forms, lab results, physician approvals, prescriptions, shipments, renewals, and other treatment stages.
• Investigate cases where a patient is stuck or a process was not completed correctly.
• Determine whether an issue is caused by user error, missing information, incorrect configuration, an operational problem, or a system bug.
• Reproduce issues and document them clearly.
• Create and manage tasks in Monday.com.
• Escalate technical, medical, pharmacy, laboratory, and operational issues to the correct team.
• Follow open issues until they are fully resolved.
• Test fixes and workflow changes after implementation.
• Identify repeated problems and suggest process improvements.
• Coordinate between customer support, medical teams, operations, pharmacies, laboratories, and product teams.
• Maintain and update internal procedures and documentation.

Main Systems

• Monday.com
• Chatway
• CARE EMR
• Our internal EMR
• Pharmacy, laboratory, payment, and shipment tracking systems

Requirements

• Previous experience in technical support, SaaS operations, system operations, HealthTech, or another complex operational environment.
• Excellent written English.
• Strong analytical and troubleshooting skills.
• Ability to understand an entire workflow rather than only respond to individual messages.
• Ability to work across several systems at the same time.
• Strong attention to detail and follow-up.
• Ability to document:
  • What happened
  • What should have happened
  • How to reproduce the issue
  • Which users or workflows were affected
• Ability to work independently and take ownership of cases.
• Ability to distinguish between a technical issue, operational issue, medical issue, and user error.
• Comfortable learning new systems quickly.

Nice to Have

• Previous experience with EMR or EHR systems.
• Experience in telehealth, healthcare, or pharmacy operations.
• Experience with Monday.com.
• Manual QA or system testing experience.
• Basic familiarity with APIs, JSON, browser developer tools, or system logs.
• Experience supporting U.S. customers.

This Role Is Not Suitable For

• Someone looking only for a basic chat support position.
• Someone who relies only on templates without investigating the case.
• Someone who needs detailed instructions for every action.
• Someone who considers a case completed immediately after escalating it.
• Someone who does not enjoy investigating complex workflows.

The ideal candidate combines customer support skills with the mindset of a technical operations and QA specialist.

Let’s start with a Hello 
At AzuraInfinity, we connect talented professionals with fast-growing international projects across multiple markets worldwide. We value initiative, ownership, and the ability to make a real impact in a dynamic environment.

We are currently looking for a Spanish-speaking VIP Manager to join our team and drive player retention, engagement, and loyalty across LATAM markets.

Responsibilities

• Build and maintain strong relationships with VIP players across LATAM markets.
• Deliver a high level of personalized customer service and account management.
• Monitor player activity and identify opportunities to improve retention, loyalty, and player value.
• Proactively engage VIP players through various communication channels, including chat, email, and phone.
• Develop tailored offers, bonuses, and promotional activities based on player behavior and preferences.
• Work closely with CRM, Retention, Payments, Support, and Product teams to ensure an exceptional player experience.
• Handle escalations and resolve player issues in a timely and professional manner.
• Monitor VIP performance metrics and prepare regular reports.
• Identify potential risks related to player satisfaction and proactively implement retention actions.
• Maintain detailed and accurate records of player interactions and activities.

Requirements

• 1+ year of experience in VIP Management, Customer Success, Retention, CRM, or Account Management within iGaming.
• Fluent Spanish (C1-C2 level) and English at a conversational level or higher.
• Strong communication and relationship-building skills.
• Customer-oriented mindset with a proactive approach to problem-solving.
• Ability to work with multiple priorities in a fast-paced environment.
• Analytical mindset and ability to interpret player behavior and performance data.
• Experience working with VIP players within online casino and/or sportsbook projects will be considered a strong advantage.

Nice to Have

• Previous experience in LATAM markets.
• Experience with CRM platforms, retention tools, or customer management systems.
• Understanding of responsible gaming principles.

What We Offer

• Competitive salary and performance-based incentives.
• Opportunity to work with international teams and global markets.
• Professional development and career growth opportunities.
• Flexible and supportive work environment.
• Remote-first culture.
• Access to exciting and rapidly growing iGaming projects.

We are looking for an L1 Technical Support Specialist to join our 24/7 Operations team.
As the first point of contact for our partners, you will play a key role in delivering fast, professional, and high-quality technical support while ensuring stable daily operations.
This role is ideal for someone who enjoys problem-solving, adapts quickly to changing priorities, and is eager to develop technical skills.

Requirements:

- Be the first point of contact for partner requests and provide timely responses within SLA.
- Create, update, and maintain tickets with clear technical information and accurate status updates.
- Perform standard operational and configuration tasks following internal procedures.
- Investigate customer-reported issues using internal tools and documentation.
- Perform first-level technical troubleshooting by reviewing logs, monitoring systems, and application behavior.
- Reproduce known issues and follow established troubleshooting guides.
- Monitor alerts and respond according to operational procedures.
- Escalate complex incidents to the appropriate technical teams with complete investigation details.
- Coordinate communication between partners and internal teams throughout the incident lifecycle.
- Maintain accurate documentation and ensure smooth knowledge transfer between shifts.
- Support new operational processes and continuously learn new products, tools, and workflows.

Responsibilities:

- Has basic technical knowledge and strong analytical thinking.
- Learns quickly and enjoys understanding how systems work.
- Can effectively manage multiple conversations and tasks simultaneously.
- Easily switches between priorities without losing focus.
- Pays close attention to details.
- Communicates clearly and professionally.
- Takes ownership and follows tasks through to completion.
- Knows when to investigate independently and when to escalate.
- Enjoys working in a collaborative team environment.
- Adapts quickly to changing business needs and new technologies.

Technical skills
- We expect basic knowledge of:
- HTTP / REST APIs
- Client-server architecture
- Web applications
- Reading application logs
- Basic networking concepts
- Basic SQL (would be a plus)
- Postman or similar API tools (would be a plus)
- Monitoring tools (Grafana, Kibana, ELK, etc.) (would be a plus)

Умови роботи

What will make you successful
Successful L1 Specialists are:
- Fast without sacrificing quality.
- Highly organized.
- Detail-oriented.
- Curious and willing to investigate.
- Comfortable making decisions within established procedures.
- Flexible and adaptable to changing priorities.
- Passionate about continuous learning and professional growth.

What we offer
- Opportunity to work with international partners.
- Continuous technical learning and mentoring.
- Career growth toward L2 Technical Support, Integrations.
- Friendly and supportive team.
- Modern technologies and real production systems.
- 24/7 shift schedule.
- Medical insurance;
- Regular salary reviews and timely payments;
- Provision of necessary equipment for work as needed.

Professional development:
- Corporate English classes;
- Mentoring from experienced Team Leads;
- 50% reimbursement for courses/certifications/webinars, etc.;
- Development towards leadership positions within the company.

Work-life balance:
- Ability to work fully remotely;
- Vacation: 24 calendar days per year;
- Paid sick leave;
- Informal office meetings every month.

About the Company

Our partner is a US-based Managed Service Provider with 6+ years on the market. 
 

Core services:

• Microsoft infrastructure
• Networking
• Cybersecurity
• Telephony & VoIP
• Backup & disaster recovery
• Remote server management

The company is currently in an active growth phase — scaling the team and leveling up service quality.

Responsibilities

Ticket & Dispatch Management

• Answer incoming client calls that bypass the automated system
• Create tickets in Atera, assign to available technicians
• Monitor automated ticket distribution — ensure nothing hangs or gets lost
• Follow up with technicians on stalled tickets: push, escalate, close the loop

Client Relationship Management

• Schedule and conduct monthly or bi-monthly check-in meetings with clients
• Proactively surface client pain points, gather feedback, demonstrate care

Operations Support

• Monitor service quality and flag patterns (missed SLAs, repeat issues, client churn signals)
• Document client interaction procedures and escalation paths
• Coordinate with technicians and team leads on client-specific needs

Requirements

• English C1: regular client-facing calls, meetings, and written communication with US clients
• 0.5+ years of hands-on Customer Success, Account Management, or Client Services
• General IT literacy — enough to understand tickets and communicate with technicians (not deep technical knowledge)
• Comfortable with US Eastern Time working hours

Interview Process

1. Recruiting Interview
2. Tech Interview — English proficiency + surface technical questions
3. Technical interview with team leads — deeper M365 & email questions
4. Offer

Work Environment

• Daily standup 9:00–9:45 AM ET (Ukraine: 16:00 – 01:00, or 15:00 – 00:00 during DST mismatch)
• Communication style: friendly, informal, more like a team chat than corporate hierarchy
• Many clients speak Russian; some are English-only

Compensation & Benefits

Base Salary – Up to $1,500/month

On-call Bonus – $100/week of duty (~1 week/month)

Annual Bonus – Yes, ≈ 13th salary

Probation – 3 months, fully paid

PTO – 10 vacation days + ~10 US public holidays + 10 personal/sick days

Equipment – Not provided by default. Negotiable.

Payment Options

Crypto (white, legal, with proof of origin)

🌟 Company Overview
Chern & Co Ltd is a growing European corporate services company specialising in company formation, accounting, tax registration, and compliance support in Ireland, with expansion to the UK planned soon.
We help international entrepreneurs, startups, SMEs, and e-commerce businesses establish and manage companies across Europe.

🔥 Position Overview
We are looking for a proactive and detail-oriented Client Success Manager & Case Manager to become the main point of contact for our clients.
In this role, you will manage client relationships, coordinate service delivery, and ensure an excellent customer experience while supporting long-term client retention and business growth.

📌 Employment Details
Location: Remote
Employment Type: Full-Time, Permanent. Independent contractor
Schedule aligned with Ireland (GMT), with some flexibility

💥 Requirements
● 2+ years of experience in Client Success, Account Management, Customer Support, or a similar client-facing role.
● Strong written and spoken English.
● Experience working with CRM systems (Bitrix24, HubSpot, Zoho, or similar).
● Excellent communication and relationship-building skills.
● Strong organizational and multitasking abilities.
● Attention to detail and proactive approach.
● Comfortable working in a KPI-driven environment.

💫 Key Responsibilities
● Manage a portfolio of client accounts and act as their main point of contact.
● Build long-term relationships and provide exceptional customer support.
● Coordinate company formation, accounting, tax, and compliance services.
● Work closely with internal teams and external partners to ensure timely service delivery.
● Identify cross-selling and upselling opportunities.
● Maintain accurate client information and communication in CRM.
● Prepare quotations, proposals, and client documentation.
● Resolve client issues and ensure high customer satisfaction.

💡 Nice to Have
● Experience in corporate services, legal, accounting, tax, or compliance.
● Experience working with international B2B clients.
● Commercial mindset with experience in upselling or account growth.
● Additional languages (German, Spanish, Chinese, etc.).

💼 What We Offer
● Competitive salary €1,100–€1,300/month (higher compensation may be considered for candidates with highly relevant experience).
● Quarterly performance bonus based on cross-selling and upselling results.
● Independent contractor agreement.
● 20 paid vacation days, increasing to 30 days after one year.
● Professional development budget of up to €500/year (after 6 months).
● Full onboarding and training.
● Career growth opportunities within a fast-growing international company.
● Mentorship from experienced professionals.
● 100% remote work with an international team.