Jobs Customer/Technical Support

About the Company

We are a growing gaming company focused on online entertainment products for international markets. The team develops and operates live gaming products with active users and an experienced operational and product background.

The company offers an opportunity to join at an early stage and contribute to building and scaling real products and internal processes in a fast-paced environment.

About the Role

We are looking for a sharp, reliable, and highly responsible Player Support Representative to join our Support function during an early growth stage.

This role is an excellent entry point into a fast-growing startup environment. It is well-suited for a student who is detail-oriented, business-minded, and comfortable taking ownership and making decisions in a live production setting.

You will work closely with the Support and Operations team and play a meaningful role in maintaining service quality, operational stability, and player trust. This is not a scripted support role. We trust people early and expect maturity, sound judgment, and accountability.

• Full-time position (Monday–Friday)
• One weekday shift may end at 2:00 AM
• Saturday shift: morning hours until approximately 2:00 PM (half working day)

Responsibilities

• Provide accurate, professional, and high-quality player support via live chat
• Act as a first line of judgment in live player interactions within defined guidelines
• Identify recurring issues, bugs, unusual patterns, or edge cases, and proactively raise clear and well-contextualized flags
• Review player activity to ensure compliance with platform rules, promotions, and policies
• Stay alert to irregular activity, operational issues, or potential risks, and escalate responsibly with attention to detail
• Learn the product, flows, and rules quickly and apply them consistently in real-time scenarios

Requirements

• Fluent English, written and spoken
• Availability for shift-based work, including evenings, nights, and weekends (remote)
• Very high attention to detail and accuracy
• Fast learner with the ability to understand complex rules, flows, and edge cases
• Strong sense of responsibility, ownership, and accountability
• Business-oriented mindset with the ability to assess situations, understand impact, and make sound decisions
• Comfortable working independently within defined guidelines
• Reliable, consistent, and able to handle ongoing responsibility over time
• No prior customer support experience is required. Mindset, sharp thinking, and reliability matter most.

Nice to Have

• Interest in online gaming
• Desire to grow and develop within the company over time

Why This Role Is Special

This role offers an opportunity to gain hands-on experience inside a live product environment. You will be exposed to real users, operational challenges, and real-time decision-making while working closely with experienced operators and team members.

It is a strong foundation for future growth into operations, risk, product, or other roles within the company.

We’re looking for a Technical Support Engineer to join our remote team and ensure smooth operation of our applications during weekday night shifts.

Schedule: Monday–Friday, 00:00–08:00 (GMT+3) 

Location: Remote

What you’ll do

• Provide prompt, professional support via chat, email, and ticketing tools
• Monitor infrastructure & app health to ensure uptime and performance
• Troubleshoot bugs; escalate critical issues to the engineering team when needed
• Run routine checks on cloud services and resolve infra-level problems
• Log incidents, track resolutions, and evolve our internal knowledge base
• Partner with Engineering & QA for smooth handovers and clear communication

What we’re looking for: 

• Сonversational English level: at least Upper-Intermediate, and if it's higher, that's even better.
• 6+ months experience with Python & Django OR no commercial experience but:
  • Completed relevant courses/bootcamps (e.g., Python, Django, Databases, AWS)
  • Strong technical fundamentals (data types, HTTP, REST, git, basic Linux, debugging)
  • Hands-on projects (pet projects, labs, or internships) — GitHub links welcome
• Good knowledge of PostgreSQL (or another relational DB)
• Familiarity with AWS (EC2, S3) — basics are fine
• Solid analytical & debugging skills
• Basic understanding of REST APIs and front-end (HTML, CSS, JavaScript)
• Clear communicator; comfortable working independently and as part of a team

Nice to have

• Experience with Docker/Kubernetes and CI/CD pipelines
• Knowledge of web app security principles

• Background in Agile/Scrum environments

   

If you like staying ahead of problems and owning the night shift, we’d love to hear from you.

Come build something true with us.

At True Sea Moss, we’re on a mission to bring real, wild nourishment back into people’s lives. Our products are rooted in nature, clean by design, and crafted with care. As we grow, we’re not just scaling orders — we’re deepening relationships.

That’s where you come in.

We’re looking for a Head of Customer Support who doesn’t just manage tickets — you design systems that reflect care, calm, and clarity at every customer touchpoint. You know that behind every inquiry is a human being, and behind every world-class brand is a world-class support operation.

Now – who are we looking for?

You’re a people-first, process-driven leader. You can zoom out to design scalable systems and zoom in to resolve a delicate issue with nuance and empathy. You know how to build teams, train for tone, and turn everyday conversations into brand loyalty.

What You’ll Be Doing

• Lead and evolve our customer support strategy, systems, and team as we scale across markets
• Own and optimize support operations, including SLAs, workflows, ticket routing, and knowledge management
• Design and implement feedback loops that turn customer insight into product, policy, and experience improvements
• Track and report on core CX metrics (CSAT, response time, resolution rate, etc.) to inform team performance and company decisions
• Oversee our support platforms and ensure tool usage is efficient, integrated, and evolving
• Build and nurture a high-performing team — from hiring to training to coaching
• Partner with Marketing, Product, and Ops to ensure seamless communication and aligned customer touchpoints
• Lead crisis response, escalations, and sensitive communications with clarity and care

What You Bring

• Proven experience leading customer support or CX teams in a high-growth DTC or e-commerce environment
• Strong command of support platforms (e.g., Zendesk, Shopify, Klaviyo) and automation tools
• Operational mindset: you love process design, SOPs, and scalable systems
• Deep understanding of CX metrics and the ability to use data to drive continuous improvement
• Experience managing remote teams across multiple time zones
• A calm, proactive, solutions-first approach to customer challenges

Nice-to-Haves

• Familiarity with U.S. consumer expectations and CX best practices
• Experience with health & wellness, lifestyle, or mission-driven brands
• Background in customer lifecycle, retention, or post-purchase engagement strategy

Why Work With Us

We don’t treat customer support as an afterthought — it’s central to our brand and business.

You’ll help shape how we show up in the world: consistently, compassionately, and with conviction.

We listen. We care. We build things that last.

Here’s How We Back Our Words with Care

• Welcome pack and custom True Sea Moss merch to start strong
• Sports reimbursement to support your mental and physical well-being
• Additional vacation days beyond standard holidays
• Coaching & career development sessions to fuel your growth
• Corporate English lessons to help you sharpen communication
• WHOOP membership to support your health and recovery
• Coworking membership for flexibility and focus
• Sabbatical options after long-term contributions
• Travel and project grants to support personal growth and creativity

So — does this sound like your kind of work?

If you believe great customer support is about connection, consistency, and care — and you're ready to build something that truly matters — we’d love to hear from you.

Let’s make things worth remembering.

RedCore is an international business group that creates technological solutions for digital markets. 

Our products and services cover fintech, marketing, e-commerce, customer service, communications, and regulatory technologies.

Powering Growth from the Core — this is the key mission laid under RedCore’s strong foundation. This is how we consistently stay ahead: by evolving and creating scalable solutions, while remaining committed to open and transparent communication with our partners.

We are looking for a Head of VIP Support!

Requirements:

• 3–5+ years of experience in client service management / VIP Support / Customer Success; experience in providing personalized support and working with VIP / Premium segments is a plus;
• Experience in the gambling industry;
• Proven team management experience (50+ people);
• Hands-on experience with KPIs, SLAs, CSAT, NPS, and other client metrics;
• Experience in developing and implementing operational standards and processes; must be able to write procedures and enforce them;
• Strong process management skills;
• Experience collaborating with cross-functional teams (Retention, Sales, Country Management, Product);
• Experience in support process automation and implementation of CRM / AI tools is a plus;
• Practical experience in achieving commercial targets: meeting sales plans, upsell/cross-sell, increasing LTV;
• Experience in planning and monitoring VIP segment sales;
• Skills in developing customer retention strategies (Ultra and above);
• Understanding of sales funnel and customer lifecycle;
• Ability to identify revenue growth opportunities within the existing portfolio;
• Risk management for churn and development of preventive measures;
• Quality control of client communications aimed at retention and reactivation;
• Willingness to work in Cyprus/Ukraine time zone;
• English B2+.

Will be plus

• Spanish language proficiency;
• Experience with concierge services.

Responsibilities:

1. Team Management and Coordination
– Organize and coordinate the VIP Support team to ensure stable and efficient operations;
– Oversee shift planning, workload distribution, discipline, and adherence to work procedures;
– Manage team headcount: participate in planning, optimize team structure;

2. Standards, Processes, and Quality Control
– Participate in the development and final approval of VIP Support service standards, procedures, and internal processes;
– Ensure compliance with established standards and processes;
– Initiate and implement improvements to enhance service quality;

3. KPIs, SLA, and Client Metrics
– Monitor and control key performance indicators (KPI, SLA, CSAT, etc.);
– Analyze deviations, risks, and factors affecting metrics;
– Prepare recommendations to improve metrics and client experience;

4. Root Cause Management and Corrective Actions
– Review root cause analyses prepared by the Project Coordinator;
– Approve corrective measures and monitor implementation;
– Evaluate the effectiveness of implemented changes and their impact on root causes.

5. Business Interaction and Sales Planning
– Align sales plans with Retention and Country Managers;
– Monitor plan execution, analyze risks and deviations;
– Ensure client service is aligned with business goals;

6. VIP Client Retention
– Ensure retention of Ultra and higher-tier clients;
– Collaborate with Retention and Country Managers on retention plans;
– Monitor achievement of client portfolio preservation goals and client status;

7. Complaints and Complex Cases
– Analyze complaints, feedback, and complex VIP client cases;
– Participate in resolving critical situations and escalations;
– Implement improvements based on client feedback;

8. Team Training and Development
– Oversee training and development of VIP Support staff;
– Conduct regular 1:1s and team sessions;
– Develop managerial and service competencies within the team;

9. Automation and Tools Development
– Initiate automation and optimization of support processes;
– Implement and develop solutions based on CRM, chat platforms, and AI tools;
– Increase team efficiency through technological improvements.

Our benefits to you:
- Modern corporate equipment based on macOS or Windows and additional equipment are provided.
- Paid vacations, sick leave, personal events days, days off.
- Referral program — enjoy cooperation with your colleagues and get the bonus.
- Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences.
- Rewards program for mentoring and coaching colleagues.
- Free internal English courses.
- In-house Travel Service.
- Multiple internal activities.
- Other benefits could be added based on your location.

Join ArboStar — Revolutionize Tree Care with Us!
ArboStar is the leading all-in-one business management platform crafted by arborists, for arborists. Since 2013, we’ve been empowering tree care companies to streamline operations, reduce costs, and boost profits. Our innovative, cloud-based software integrates everything from CRM and scheduling to GPS tracking and business analytics, ensuring seamless workflow and exceptional customer satisfaction.
At ArboStar, we pride ourselves on fostering a dynamic and supportive work environment. We value creativity, collaboration, and dedication to excellence. Join our team and help us transform the tree care industry with cutting-edge technology and outstanding service.

Why ArboStar? At ArboStar, we foster a dynamic and supportive work environment where creativity, collaboration, and dedication to excellence are valued. Join our team and help revolutionize the tree care industry with innovative technology and outstanding service.

We are seeking a Technical Support Specialist to lead client support during implementation, resolve technical challenges, and improve overall service quality under Customer Success. In this role, you will act as a key liaison between clients and internal teams, ensuring a seamless user experience while driving continuous improvements in our technical support processes.

Key Responsibilities

Client Support During Implementation

• Collect and assess technical issues from newly signed clients to ensure a smooth and efficient onboarding process.
• Lead troubleshooting meetings and provide real-time technical support via Google Meet, phone calls, and recorded training materials to ensure effective issue resolution.
   

Technical Support & Client Assistance

• Act as the first point of contact for clients experiencing technical issues.
• Manage client requests via emails, calls, and CRM systems.
• Address customer queries via live chat quickly and effectively.
• Diagnose and troubleshoot technical problems, escalating complex cases to developers while maintaining a high level of client satisfaction.
• Create and manage bug reports, tracking issues using CRM platforms such as Jira, Pipedrive, or similar systems.
• Work closely with the QA department to reproduce and analyze errors for effective resolution.
   

Ongoing Client Success & Engagement

• Proactively check in with clients to ensure continued system usage, resolve potential issues, and enhance customer satisfaction.
• Assist in developing user guides, FAQs, and other training materials to improve client self-sufficiency.

Requirements

Technical & Industry Experience

• Experience in the IT industry (client onboarding, technical support, or customer success in a B2B SaaS environment).
• Strong technical troubleshooting skills and ability to communicate complex concepts clearly to non-technical users.
• Familiarity with CRM platforms such as Pipedrive, Jira, Zendesk, or similar systems is preferred.
   

Communication & Training Skills

• Excellent English communication skills (C1 or higher), both written and verbal.
• Strong presentation and training skills, with the ability to conduct client sessions via Google Meet or phone.
   

Professionalism & Organization

• Highly organized and self-motivated, capable of handling multiple tasks and shifting priorities.
• Customer-focused approach with a commitment to providing excellent service.
   

Flexibility & Work Schedule

• Ability to work from 16:00 to 00:00 (Kyiv time).
• After three months of employment, a schedule from 08:00 to 16:00 (Kyiv time) may be available, depending on the position.
   

Preferred, but not required

• Experience in technical writing.
   

What We Offer

• Fully remote work.
• An opportunity to significantly influence the direction of the company.
• Steep learning curve and personal growth opportunities.
• Access to courses and training.
• Corporate English language training.
• 10 days paid vacation.
• Competitive salary.
• Work in a green industry.

We are building a customer support team for our new project and are looking for a Customer Support Representative who is confident in both spoken and written German and English (B2 or higher).
 

You’re our ideal candidate if you:

• Are fluent in German (B2/C1 level);
• Have strong communication skills and are eager to learn, grow, and quickly grasp new information;
• Have previous experience in customer support (a plus, but not required).
   

What you’ll do:

• Providing customer service to German-speaking customers during incoming calls;
• Responding to inquiries about products in writing;
• Ensuring high-quality customer service and a positive experience when interacting with the service.
   

What we offer:

• Paid training;
• Stable and on-time salary (fixed pay + performance-based bonuses);
• Career development opportunities (within the project or in other company departments);
• Full-time employment;
• Work schedule: Monday to Friday, 10:00–18:00 (Kyiv time);
• Comfortable office or the option to work remotely (with a stable internet connection and backup power during outages);
• Supportive colleagues and a friendly, young team.

Galaktica is a Ukrainian product IT company that has been creating mobile applications and web products for Tier-1 markets since 2019. The team consists of 350+ specialists with leading expertise, working from different parts of the world. We develop international products, experiment with approaches and quickly scale solutions that improve the lives of millions of users.

A key part of Galaktica’s business is philanthropy. Since 2022, we have provided extensive volunteer support in various directions. First and foremost — support for the Armed Forces of Ukraine: dozens of off-road vehicles and commercial drones, hundreds of FPV drones, robotic ground systems with turrets, and quad bikes. We also run two charitable foundations focused on military rehabilitation and support for children of service members and those affected by the war.

 

We are actively growing and scaling, which is why we are looking for a Customer Support Representative with at least 6 months of experience to join our team of professionals!

Your working hours will be night shifts from 22:00 to 6:30 Eastern European Time (EET) 

Your responsibilities will include:

• Resolving user incidents: analyzing incoming tickets, live chats, and phone calls, conducting investigations, communicating with users, and fully satisfying their requests. This will take up 60% of your work time;
• Collaborating closely with the moderation team, partners, and customers. This will take up 20% of your time;
• Updating knowledge bases and continuously improving user communication processes. This will take up 10% of your time;
• Preparing reports on user requests. This will take up 10% of your time.

Your main tasks will be:

• Resolving customer requests;
• Finding answers to their questions (we will assist you with this!);
• Ensuring high-quality communication between related departments.

We expect you to have:

• At least 6 months of experience in customer support in English;
• Basic knowledge of working with helpdesk systems (experience with Zendesk chat and ticketing system, as well as phone support);
• Upper-intermediate or higher English proficiency, with fluent speaking skills;
• Strong communication skills in English, both via email and phone.

It would be an advantage if you have:

• Experience with payments, verification, or KYC;
• Knowledge of manuals, rules, and standards for customer communication;
• A deep understanding of customer-friendliness and the ability to apply it effectively;
• Strong interpersonal and psychological skills to handle even the most difficult customers.

Why choose Galaktica:

• Minimal bureaucracy - we focus on results;
• Growth through coaching and structured learning;
• Opportunity to build products and launch startups;
• Personalized development paths;
• Flexible work format (remote / office / hybrid);
• Full equipment provided;
• Medical insurance or sports compensation;
• 15 days of paid vacation + unlimited sick leave and one-day offs;
• 70% compensation for foreign language learning;
• 4 corporate events per year;
• Sports activities and team events.
  
   

Please note that if your profile matches our requirements, we will contact you via a convenient channel to discuss the opportunity in more detail.

Galaktica is a Ukrainian product IT company that has been creating mobile applications and web products for Tier-1 markets since 2019. The team consists of 350+ specialists with leading expertise, working from different parts of the world. We develop international products, experiment with approaches and quickly scale solutions that improve the lives of millions of users.

A key part of Galaktica’s business is philanthropy. Since 2022, we have provided extensive volunteer support in various directions. First and foremost — support for the Armed Forces of Ukraine: dozens of off-road vehicles and commercial drones, hundreds of FPV drones, robotic ground systems with turrets, and quad bikes. We also run two charitable foundations focused on military rehabilitation and support for children of service members and those affected by the war.

 

We are actively growing and scaling, which is why we are looking for a Customer Support Representative with at least 6 months of experience to join our team of professionals!

Your working hours will be mixed shifts, from 14:00 to 22:30 Eastern European Time (EET) and from 22:00 to 6:30 Eastern European Time (EET)

Your responsibilities will include:

• Resolving user incidents: analyzing incoming tickets, live chats, and phone calls, conducting investigations, communicating with users, and fully satisfying their requests. This will take up 60% of your work time;
• Collaborating closely with the moderation team, partners, and customers. This will take up 20% of your time;
• Updating knowledge bases and continuously improving user communication processes. This will take up 10% of your time;
• Preparing reports on user requests. This will take up 10% of your time.

Your main tasks will be:

• Resolving customer requests;
• Finding answers to their questions (we will assist you with this!);
• Ensuring high-quality communication between related departments.

We expect you to have:

• At least 6 months of experience in customer support in English;
• Basic knowledge of working with helpdesk systems (experience with Zendesk chat and ticketing system, as well as phone support);
• Upper-intermediate or higher English proficiency, with fluent speaking skills;
• Strong communication skills in English, both via email and phone.

It would be an advantage if you have:

• Experience with payments, verification, or KYC;
• Knowledge of manuals, rules, and standards for customer communication;
• A deep understanding of customer-friendliness and the ability to apply it effectively;
• Strong interpersonal and psychological skills to handle even the most difficult customers.

Why choose Galaktica:

• Minimal bureaucracy - we focus on results;
• Growth through coaching and structured learning;
• Opportunity to build products and launch startups;
• Personalized development paths;
• Flexible work format (remote / office / hybrid);
• Full equipment provided;
• Medical insurance or sports compensation;
• 15 days of paid vacation + unlimited sick leave and one-day offs;
• 70% compensation for foreign language learning;
• 4 corporate events per year;
• Sports activities and team events.
  
   

Please note that if your profile matches our requirements, we will contact you via a convenient channel to discuss the opportunity in more detail.

Ven Commerce Ltd is an international company with offices in the USA, Israel, and Ukraine (Kyiv). We create comprehensive e-commerce solutions and help brands and retailers unlock the full potential of their online channels.

Due to team expansion, we are looking for a Customer Support Specialist (US market, medical field) — someone who enjoys helping customers, resolves issues quickly, and maintains high service standards.

Responsibilities:

• Communicate with customers via chats, email, phone calls (inbound & outbound), and social media.
• Proactively contact customers who have placed orders.
• Collect the necessary information to successfully complete orders and forward it to the medical department (according to the script provided)..
• Closely collaborate with the medical team to achieve shared goals.
• Provide consultations regarding services and products.
• Resolve issues and handle complaints promptly and professionally.
• Escalate important requests to relevant teams to improve technical and financial processes.
• Collect, analyze, and share customer feedback with the manager.
• Act as a key communication link between customers and internal teams.
• Maintain and update the customer database and order statuses in tracking tables.
• Participate in team calls (daily, weekly, planning meetings).
• Respond promptly to colleagues’ requests.
• Contribute to customer retention efforts, reducing refund rates and subscription cancellations.

We Offer:

• Remote work with a flexible format.
• 5 working days per week, 2 floating days off.
• Evening shifts: 3:00 PM – 12:00 AM (Kyiv time).
• Competitive salary.
• Supportive Team Lead and a friendly team environment.
• Structured onboarding and training materials.
• Career growth opportunities.
• Medical insurance (for employees in Ukraine) and work equipment (laptop).
• English speaking club, seminars, and professional development training.
• 25 paid days off (including sick leave).
• Team-building activities and corporate events in Ukraine.
• A comfortable office is available during power outages.
• Corporate psychological support program.

Requirements:

• Advanced English proficiency (C1 level), both written and spoken.
• Ability to adapt quickly to changes and remain flexible.
• Positive, empathetic, and professional attitude toward customers.
• Strong analytical skills, attention to detail, and problem-solving abilities.
• Proactive mindset and ability to provide constructive feedback.
• Ability to work with large volumes of information.
• At least 1 year of experience in a similar role.
• Experience in sales or the medical field will be considered an advantage.
• Experience with Zendesk, JIRA, and Magento will be a plus.

Would you like to work in a modern and friendly environment where your knowledge and communication skills are valued?

Join our team! Please send your CV indicating your salary expectations and English level. We look forward to meeting you!

Profisea is a boutique DevOps and Cloud company — AWS Premier Partner specializing in Cloud Architecture, DevOps, DevSecOps and FinOps.

We are looking for a Customer Success Specialist who will work closely with clients using the Uniskai platform, helping them get the most value from the product and ensuring a great customer experience.

This role is perfect for someone who enjoys communicating with people, solving problems, and learning about cloud technologies.

We are open to junior candidates and applicants without prior experience who are motivated to learn and grow in the cloud and DevOps environment.
 

What you will do:

Communicate regularly with clients using the Uniskai platform.

Check if clients are satisfied with the platform and help them use its features effectively.

Collect customer feedback about the product and user experience.

Help clients discover and use platform features and services.

Identify issues or improvement opportunities and share them with internal teams.

Coordinate technical support when needed.

Organize calls or meetings with DevOps or development teams if technical assistance is required.

Track client requests and ensure follow-up.

What we expect:

English — Fluent.

Strong communication skills and client-oriented mindset.

Good organizational skills and attention to detail.

Ability to work with multiple tasks.

Interest in technology, cloud or DevOps will be a plus.

Experience with SaaS platforms, customer support or project coordination will be a plus but not required.
 

What we offer:

Opportunity to be part of a growing company and to grow with us

Being at the forefront of the DevOps and Cloud services industry

Great compensation 

Professional working environment where you will be an essential member of our team

We are looking for an experienced Quality Control (QC) Team Lead to manage and elevate the performance of our QC department. This role is crucial for ensuring the accuracy, fairness, and consistency of all evaluation and calibration processes across the Support organization.

The ideal candidate is a strong leader with excellent analytical skills, a deep understanding of quality assurance principles, and the ability to mentor and develop a high-performing team.

HOW YOU WILL MAKE AN IMPACT

1. Team Management & Development

• Lead the daily operations of the QC team, ensuring balanced workload distribution across QC Managers and Specialists.
• Support team members in reaching individual and departmental goals.
• Conduct regular 1:1 meetings, provide feedback, and perform performance evaluations.

2. Quality Assurance Coordination

• Oversee QC sample coverage across all Support teams.
• Ensure monthly KPIs are achieved (e.g., 10% coverage of total Support volume).
• Track the number of evaluated chats and maintain data accuracy in QC reports.

3. Calibration & Consistency

• Conduct regular calibration sessions to ensure alignment between team members.
• Review QC Managers’ scoring to maintain consistency and minimize evaluation deviations.

4. Training & Knowledge Base Development

• Plan and deliver training for QC Managers and Support Team Leads to improve QC and coaching skills.
• Collaborate with the L&D department to identify knowledge gaps, recurring issues, and training priorities.

5. Dispute Resolution Oversight

• Supervise and review evaluation-related disputes between agents and QC Managers.
• Ensure fair, transparent, and consistent resolution processes.
• Report dispute trends and accuracy insights to the Head of CS.

6. Reporting & Analytics

• Prepare weekly and monthly QC performance reports, including coverage, consistency, and key trends.
• Analyze recurring mistakes and recommend process improvements.

7. Process & Documentation Management

• Create and update QC guidelines, evaluation rubrics, calibration standards, and internal documentation.
• Work closely with the Head of CS and Supervisors on workflow and process optimization.

8. Tool Integration & Automation

• Research, test, and implement AI-driven and automation tools to boost QC speed, accuracy, and efficiency.
• Ensure smooth tool adoption and provide training for the QC team.
• Monitor tool performance and gather feedback for continuous improvement.

9. Cross-Department Collaboration

• Serve as the primary communication link between QC, Support Team Leads, and L&D.
• Share QC insights to support coaching quality, process enhancement, and agent development.

10. Onboarding Support (Optional)

• Assist in onboarding new QC team members and ensure they fully understand QC standards and workflows.

11. Performance Review & KPI Tracking

• Monitor individual and team QC KPIs (coverage, consistency, training completion, calibration).
• Present results to management on a quarterly basis and propose improvement plans.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 2+ years of experience in Quality Control, Customer Support QA, or a similar role.
• Proven leadership experience (Team Lead, Senior QC, or similar).
• Strong analytical skills and attention to detail.
• Excellent communication and feedback-giving abilities.
• Experience with QA tools, scorecards, calibration processes, and reporting.
• Ability to manage multiple priorities in a fast-paced environment.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for a detail-oriented and highly responsible VIP Quality Control Manager to ensure exceptional service quality for our VIP Support Team. Your mission is to maintain the highest standards of communication, accuracy, and consistency, ensuring that every VIP player receives a world-class support experience.

The ideal candidate has a strong analytical mindset, excellent communication skills, deep understanding of quality assurance principles, and the ability to provide constructive, clear, and actionable feedback.

HOW YOU WILL MAKE AN IMPACT

1. Quality Evaluation

• Review and evaluate VIP Support interactions across all channels (chat, email, calls).
• Ensure accuracy, professionalism, and empathy in communication with high-value players.
• Score interactions based on internal QC standards and quality rubrics.

2. Feedback & Coaching

• Prepare detailed feedback for VIP Support Agents to help them improve communication, accuracy, and efficiency.
• Conduct brief coaching sessions when needed, focusing on service quality and best practices.

3. VIP Standards Control

• Ensure that all VIP communication meets the highest company standards and supports strong player relationships.
• Identify deviations and propose corrective actions to preserve the premium level of service.

4. Insights & Process Improvements

• Analyze recurring issues and service gaps within VIP Support.
• Propose improvements to scripts, workflows, guidelines, and processes that elevate service quality.

5. Dispute Handling

• Review disputes between agents and QC team members.
• Ensure fair, unbiased, and well-documented resolutions.

6. Reporting & Analytics

• Prepare weekly and monthly quality reports with insights and recommendations.
• Track accuracy trends, recurring mistakes, communication patterns, and success points.

7. Collaboration

• Work closely with the VIP Team Leads, QC Team Leads, and L&D to align on standards and share insights.
• Support improvements in coaching frameworks and training programs.
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 1.5+ years of experience in Quality Control, Customer Support QA, VIP support, or a related role.
• Strong understanding of VIP player expectations, communication style, and service standards.
• Excellent analytical skills and attention to detail.
• Strong written communication and feedback-giving skills.
• Experience with QA tools, scorecards, and reporting dashboards.
• Ability to stay objective and make fair, data-driven decisions.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We’re currently supporting our US-based client as they expand their e-commerce project, and we’re looking for Customer Support Agents who speak Italian and English fluently, enjoy helping people, and are excited to grow with a supportive team.
 

What you'll be doing:
- Helping customers with their questions and concerns across multiple channels (chat, email, phone calls, etc.)
- Staying in touch with the team during your shift to solve issues faster together
- Making sure each customer gets clear, friendly, and helpful responses

What we’re looking for:
- Prior experience in support? Great!
No experience? Also great — we love people who are eager to learn!
- You’re okay with our schedule: Mn-Fr 9 a.m. - 6 p.m. US Central Time
- You're calm under pressure and genuinely care about helping people
- You’re comfortable communicating in Italian and English, both written and spoken — at least B2 level

What you’ll get:
- 100% remote work — wherever you feel most productive
- Full onboarding & training — we won’t leave you guessing
- Supportive startup vibe — small team, no bureaucracy
- Room to grow and become a pro in customer support
 

If you're someone who enjoys solving problems and making someone’s day a little easier — we’d love to hear from you! 🚀

About LimTC © Limitless Technology Consultants LLC:

LimTC is a Ukrainian outsourcing company that partners with international clients to help them grow, and we grow together with them. We build long-term collaborations where every team member plays a meaningful role. From tackling business challenges to managing operations end-to-end, we take ownership and deliver real value. At LimTC, you’re not just a resource — you’re part of a trusted, heard, and empowered team. We believe in ideas, initiative, and professional growth. Whether working with clients or building internal solutions, your voice matters here. Join us and be part of a company where your work makes a difference every day.

Key Functions:

• Provide day-to-day client support via case management generated via multiple channels:
• Ticketing system (Amazon)
• Phone Calls (including feedback and troubleshooting)
• continuously deliver a high-quality and effective service to clients, liaising with the Team Leader, as appropriate;
• Adhere to operational processes, policies, and documentary requirements;
• Ensure all client and internal documentation is safely maintained and accessible in accordance with GDPR and internal policy.
• Identify areas of personal development, e.g., training on a specific activity and reaching out to their Team Leader for assistance;
• Maintain a regular dialogue with other team members/leads, sharing learning experiences and enabling clients to provide a consistent, high-quality service;
• Use their initiative to troubleshoot technical issues raised by the client and deliver solutions that meet policies.

• Document any changes or new solutions for other agents to use.

   

Required Experience/Characteristics:

• Relevant previous experience
• Experience in working with a team
• Basic computer experience
• Spoken and written English at least an Advanced level
• Location: Ukraine
• Good communication skills and an ability to interact effectively
• Across all levels within the organization
• Ability to prioritize multiple tasks
• Good understanding of PC skills with the ability to document processes
• Strong team player
• Ability to work under their own initiative and follow directions from their Team
• Confidential, tactful, and diplomatic
• Puts the client first, acting sympathetically to their needs, thereby strengthening the overall relationship
• Committed to working within the client’s agreed values and framework.

Working schedule:

• 8 hours per day
• 5 days per week

Work is organized in two fixed shifts with rotation every 3–4 weeks (no option to choose a preferred shift):

Shift 1:
Monday–Thursday: 6:00 PM – 2:00 AM
Sunday: 4:00 PM – 12:00 AM

Shift 2:
Monday–Thursday: 2:00 PM – 10:00 PM
Friday: 11:00 AM – 7:00 PM

Benefits:

• Working in an environment with native English speakers
• Remote work
• Ukrainian Holiday coverage
• 18 paid vacation days
• We provide technical equipment 
• A stepping stone into the IT technologies space
• HR benefits
• Growing project and company with the ability to contribute to the core and apply creativity
• Amazing, talented people and a personal approach at all levels!

Lean35 Inc. is software development company based in the USA. We work with companies of various sizes and phases of maturity. Our team is composed of highly skilled professionals who are passionate about technology and constantly strive for excellence.

We are currently seeking a Insurance Breakdown Specialist to join our dynamic team and assist with daily operations for a US-based dental clinic. As a valued team member, you will play a crucial role in ensuring the smooth and efficient functioning of clinic admission department. This includes obtaining policy information from insurance companies, accurately completing required documentation, and maintaining organized records. Our team consists of young and active people working from different cities and countries around the globe.

Tasks:

• Collaborate with other team members to search and match patient information with insurance companies registers
• Calling insurance companies to clarify patient status
• Filling up forms for requesting insurance coverage
• Monitor and prepare reports based on department work
• Contribute to the improvement of the insurance breakdown process
• Continuously learn about new tools and best practices in the working sphere

Requirements:

• Finished or unfinished Bachelor’s degree.
• High attention to detail and strong organizational skills.
• Proficiency in basic computer software, including MS Excel, Word, and other data management tools.
• Ability to work independently with minimal supervision.
• Strong communication skills and ability to collaborate with a global team.
• English level B1+ (Intermediate).
• Available to part-time working schedule from 14:00 (or 16:00) to 20:00, Monday through Friday, with an optional 30-minute lunch break.

Would be a plus:

• Experience in field or support

We offer:

• A 2-week paid probation period with the potential for permanent hire.
• Opportunities for professional growth and career development.
• A friendly, supportive, and collaborative work environment.
• Exciting projects utilizing the latest technologies.
• The chance to work with a talented, global team of professionals.

If you are passionate about software quality and want to take your skills to the next level, we would love to hear from you! Join our team at Lean35 Inc. and contribute to the success of our innovative projects. Apply now