Jobs Customer/Technical Support

We are looking for a Customer Support Specialist to join our team and help deliver excellent service to our clients. This role is ideal for candidates who are starting their career and want to gain professional experience in an international fintech company.
 

In this role, you will communicate directly with clients, assist them with their requests, and develop practical skills in client communication, problem-solving, and fintech products. From your first day, you will receive full training, structured onboarding, and continuous support from experienced team members.
 

Responsibilities

• Provide client support in English through various communication channels in a timely and professional manner
• Assist clients with their questions and provide clear and accurate information
• Analyse client requests and provide effective and timely solutions
• Resolve client issues while ensuring a high level of customer satisfaction
• Follow internal procedures and quality standards
• Work with internal systems and collaborate with team members
   

Requirements

• Upper Intermediate or higher English proficiency in written and spoken communication
• Strong communication skills and ability to interact with clients professionally
• Basic computer literacy and ability to learn new tools quickly
• High level of responsibility and attention to detail
• Stable internet connection for remote work
   

We offer

• Opportunity to start your career in customer support in a global fintech company
• Full training and structured onboarding provided by experienced team members
• Remote work format
• 20 days of paid vacation per year
• 10 paid sick leave days per year
• Medical insurance
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear and related expenses)
• Compensation for private entrepreneur tax expenses in Ukraine
• Support with setting up and maintaining private entrepreneur status

Location: Budapest (office, onsite, could be hybrid)

Employment Type: Full-time B2B with Polish entity 

Working hours: Standard European working hours (~ 9-18.00, flexible)

About the company: connected vehicle platform, serving automotive OEMs in Europe. Hungarian subsidiary

Office address: 1053 Budapest, Kossuth Lajos utca

Business travel: to Sweden, 2–4 times per year, 1–2 weeks per trip. Travel costs covered

Ideal start date: 1st June

About the Role: We are looking for a motivated Engineer to join our team. You will handle customer's connected car's incident ticket, troubleshooting basic network issues. 

This is a great opportunity for someone with a solid foundation who wants to grow in a supportive environment.

Main requirements:

 - 4G/5G network architecture knowledge

- connected vehicle/automotive OEM domain understanding

- fluent English (spoken + written) C1

- Jira experience

- Strong communication & presentation skills

- Customer-facing mindset.

Key Responsibilities: 

- Assist in diagnosing and resolving basic connected cars'network connectivity issues (e.g., 4G/5G Network, DNS, firewalls, routing, TCP/IP) for our customer. 

- Collaborate with senior engineers to deploy and monitor applications. Document code, configurations, and troubleshooting steps.

Required Qualifications：

- 2+ years of professional experience in a similar role (or equivalent practical experience)

- basic network knowledge: understand IP addressing, subnets, TCP/UDP,  HTTP/HTTPS, DNS

- common network troubleshooting tools (ping, traceroute, netstat, curl)

- basic 4G/5G Network knowledge (APN, DNN, Signalling flow)

- MySQL: basic knowledge of MySQL script (basic query command)

- familiarity with Linux command line (e.g., file system navigation, process management, log analysis)

- problem-solving skills and ability to work both independently and in a team

- customer-facing mindset.

English proficiency: B2-C1 or higher, able to read/write technical documentation and communicate clearly (spoken and written).

Nice to Have:

- knowledge of Tbox function is a plus

- knowledge of 4G/5G Mobile Network (Core/Radio Network Element, signalling)

- familiarity with REST APIs and JSON.

We Offer: 

- competitive salary and benefits

- mentorship and learning opportunities

- flexible working hours / remote options

- modern tech stack and collaborative culture.

Technical Support Manager

Full-time (B2B contract or employment)

We're looking for someone who genuinely enjoys solving problems  and does it independently, before the client has to ask twice. This role is for a technically-minded person with sharp communication skills who understands the B2B world and can act without a script

Joining us means entering a structure where you can genuinely shape the product, the processes and the client experience  not just "handle tickets".
Your role
You'll be the primary point of contact for our business partners — integrators, resellers and enterprise clients. This is not a call centre: it's deep problem analysis, relationship building and actively ensuring partners grow alongside us.

Independently resolve complex technical requests related to the platform, hardware and integrations
Onboard new partners — from initial setup to full operational readiness
Manage tickets in helpdesk systems (Zendesk / Freshdesk / Jira)
Collaborate with the product and development teams on escalations and bugs
Build and maintain technical documentation, FAQ and knowledge base
Proactively monitor client status — you act before being asked, not after

What we're looking for

3+ years of experience in technical support or customer success in a B2B environment
Experience working with business partners: integrators, resellers, enterprise clients
Ability to handle complex cases independently — without escalating at every step
Proficiency in ticketing systems: Zendesk, Freshdesk, Jira Service Desk or similar
English B2+ — fluent written and verbal communication
Basic understanding of REST API, webhooks and error logs
Nice to have
Experience in e-commerce, hardware product, SaaS or marketplace, payment platforms (Stripe, POS terminals)
Involvement in writing technical documentation or knowledge bases
Experience with monitoring tools: Google Analytics, Looker Studio or internal dashboards
Basic HTML/CSS — enough for client-side diagnostics

What we offer
Real ownership from day one — you're not "another support agent", you're building the B2B support standard
Flexible work mode — Warsaw office or fully remote (Poland), hours by agreement
Direct product impact — your frontline observations go straight to the product team
Small, focused team — decisions move fast, bureaucracy is minimal
Compensation matched to experience + B2B contract or employment — discussed individually

We are looking for an experienced IT Specialist to join our production site in Norway and support day-to-day IT operations in a fast-paced manufacturing environment. This role is ideal for someone who enjoys hands-on technical work, independently managing on-site IT processes, and supporting both production and office teams.

Responsibilities

• Configure, prepare, and maintain IT equipment including laptops, phones, printers, monitors, and peripherals
• Handle receiving, issuing, tracking, and inventory management of IT assets
• Support employees with hardware, software, connectivity, and access-related issues
• Work closely with the production team and support MES (Manufacturing Execution Systems)
• Maintain accurate inventory and reporting records in Excel or asset management systems
• Manage user accounts, permissions, and access rights in Active Directory and Microsoft 365
• Troubleshoot Windows environments, networking issues, VPN connections, and production-line IT incidents
• Coordinate with IT, engineering, procurement, and operations teams
• Support printer setup and maintenance, including label printers (nice to have)
• Work independently on-site without constant remote team supervision

Requirements

• 3+ years of experience in IT Support, IT Operations, or IT Asset Management
• Experience with configuring and supporting:
  • Laptops and desktops
  • Mobile devices
  • Printers and peripherals
• Hands-on experience with:
  • Windows 10/11
  • Basic Windows Server administration
  • Active Directory (users, groups, permissions)
  • Microsoft 365 / Office 365 (Outlook, Teams, OneDrive, SharePoint)
• Understanding of:
  • DNS, DHCP, TCP/IP
  • VPN connections
  • Basic cybersecurity principles
• Experience with:
  • Remote support tools (RDP, AnyDesk, TeamViewer)
  • Jira Service Management or similar Service Desk tools
  • Knowledge base systems such as Confluence
• Experience in a manufacturing or production environment is a strong advantage
• Familiarity with MES systems is highly desirable
• Strong organizational skills and attention to detail
• Good communication skills and ability to work with cross-functional teams
• English — Intermediate+ level or higher

Nice to Have

• Experience supporting production-line IT infrastructure
• Experience working with label printers
• Experience in independent on-site IT operations

What We Offer

• Opportunity to work in an international production environment in Norway
• Stable full-time cooperation
• Hands-on and impactful role with ownership over local IT operations
• Fast hiring process and quick start opportunity

Beta Community Support / TechOps agent (hybrid in Warsaw)

Join our team working on one of the TOP-3 navigational apps focused on outsmarting traffic.
The Beta community includes ∼20 thousand volunteers worldwide who participate in testing Beta version of the app, and helping to improve product quality.

Requirements:

● High level English speaker — be able to write and communicate verbally in proficient English, using technical and testing related terminology;
● 1+ year in Technical Support or 1+ year in manual QA;
● Familiarity with bug tracking systems and test management tools;
● Task oriented — able to deliver quickly on tight schedules and deadlines, and must be able to adapt to frequent changes in requirements.

Responsibilities:

● Monitoring and debugging Beta community bug reports, suggestions and forum posts;
● Releasing Beta-staged versions to the community via Centercode;
● Identifying important and critical issues to track and report about to internal teams.

Will be a plus:

● Experience in software QA methodologies and practices with emphasis on the Mobile world (Android and iOS);
● Experience utilizing log files to debug and analyze issues;
● Experience in operating test tools and conducting analysis of test data;
● Good understanding of Client-Server architecture.

We offer:

● Great international team of professionals (Kyiv, Warsaw, Tel Aviv, New York);
● Compensation package (20 paid vacation days, paid sick leaves), flexible working hours;
● Work with cutting edge technologies;
● Medical Insurance;
● English courses with a native speaker, yoga, paid tech training and other activities for professional growth;
● Hybrid work mode (∼3 days in the office);
● International business trips;
● Comfortable office.

🔹 You don’t just close tickets — you keep the service stable when every minute matters.
🔹 You don’t just read logs — you find the reason, context, and next step behind them.
🔹 If an incident is not chaos for you, but a case that can be structured and solved, we should talk.

Softsich is a young and ambitious international product tech company that develops scalable B2B digital platforms. We’re looking for an L2 Support Engineer who’s ready to grow with us and support a high-load online B2B product used by international partners.

I

n this role, you’ll work at the intersection of support, incident management, DevOps, and product operations: investigating technical issues, analyzing incidents, communicating with stakeholders, and helping the team find clear solutions even when the information is incomplete or scattered.

Your key responsibilities will include:

— Handling escalations from L1 Support and performing deeper technical troubleshooting.
— Diagnosing and resolving incidents related to SaaS applications, online platforms, and infrastructure components.
— Managing the full ticket lifecycle in Jira Service Management: logging, prioritization, status updates, SLA tracking, and closure.
— Analyzing logs, alerts, service statuses, and incident data to identify root causes.
— Preparing incident updates, short RCA reports, and clear summaries for technical and non-technical stakeholders.
— Escalating complex technical cases to Development, DevOps, or Security teams with well-structured context.
— Working with monitoring tools to identify anomalies and potential issues before they affect users.
— Maintaining and improving the knowledge base: troubleshooting guides, FAQs, and internal documentation.
— Contributing to improvements in support processes, incident flow, and communication quality.

It’s a match if you have:

— 2+ years of experience in IT Support, Service Desk, Technical Support, L1/L2, or incident management roles.
— Experience with SaaS applications, cloud technologies, and IT infrastructure.
— Hands-on experience with ticketing systems, especially Jira Service Management or similar tools.
— Understanding of web technologies: HTTP, REST APIs, JSON, and browser debugging tools.
— Experience with incident handling, prioritization, escalation, and root cause analysis.
— Basic understanding of monitoring/logging tools and ability to analyze alerts or logs.
— Upper-Intermediate English for written and spoken technical communication.
— Strong communication skills, attention to detail, analytical thinking, ownership, and ability to stay calm under pressure.
Nice to have:
— Experience with high-load B2B digital platforms or regulated online products.
— Familiarity with Grafana, Kibana, Datadog, AWS, Azure, or GCP.
— Experience working in an on-call or 24/7 support model.
— IT certifications such as ITIL, CompTIA, Microsoft, AWS, or similar.

What we offer:

— Flexible schedule and remote format or offices in Warsaw/Kyiv — you choose.
— 24 paid vacation days, sick leaves, and health insurance for UA-based specialists; other locations are in progress.
— A supportive, friendly team where knowledge-sharing is part of the culture.
— Coverage for professional events and learning.
— Birthday greetings, team buildings, and warm human connection beyond work.
— Zero joules of energy to the aggressor state, its affiliated businesses, or partners.
— A support environment where speed, ownership, teamwork, and clear communication really matter.

We’re looking for someone who sees more than a ticket: context, risk, impact, and solution.
If this sounds like you, send over your CV — we’d love to get to know you better.

We are looking for an experienced IT Specialist to join our production site in Norway and support day-to-day IT operations in a fast-paced manufacturing environment. This role is ideal for someone who enjoys hands-on technical work, independently managing on-site IT processes, and supporting both production and office teams.

Responsibilities

• Configure, prepare, and maintain IT equipment including laptops, phones, printers, monitors, and peripherals
• Handle receiving, issuing, tracking, and inventory management of IT assets
• Support employees with hardware, software, connectivity, and access-related issues
• Work closely with the production team and support MES (Manufacturing Execution Systems)
• Maintain accurate inventory and reporting records in Excel or asset management systems
• Manage user accounts, permissions, and access rights in Active Directory and Microsoft 365
• Troubleshoot Windows environments, networking issues, VPN connections, and production-line IT incidents
• Coordinate with IT, engineering, procurement, and operations teams
• Support printer setup and maintenance, including label printers (nice to have)
• Work independently on-site without constant remote team supervision

Requirements

• 3+ years of experience in IT Support, IT Operations, or IT Asset Management
• Experience with configuring and supporting:
  • Laptops and desktops
  • Mobile devices
  • Printers and peripherals
• Hands-on experience with:
  • Windows 10/11
  • Basic Windows Server administration
  • Active Directory (users, groups, permissions)
  • Microsoft 365 / Office 365 (Outlook, Teams, OneDrive, SharePoint)
• Understanding of:
  • DNS, DHCP, TCP/IP
  • VPN connections
  • Basic cybersecurity principles
• Experience with:
  • Remote support tools (RDP, AnyDesk, TeamViewer)
  • Jira Service Management or similar Service Desk tools
  • Knowledge base systems such as Confluence
• Experience in a manufacturing or production environment is a strong advantage
• Familiarity with MES systems is highly desirable
• Strong organizational skills and attention to detail
• Good communication skills and ability to work with cross-functional teams
• English — Intermediate+ level or higher

Nice to Have

• Experience supporting production-line IT infrastructure
• Experience working with label printers
• Experience in independent on-site IT operations

What We Offer

• Opportunity to work in an international production environment in Norway
• Stable full-time cooperation
• Hands-on and impactful role with ownership over local IT operations
• Fast hiring process and quick start opportunity

About us:
Gismart is a value-driven mobile app developer with a strong presence in the Health & Wellness, Utilities, and Music app markets. We have recently achieved a significant milestone of over 1 billion downloads worldwide, taking a step toward our mission of cultivating the well-being of people worldwide. With headquarters in London, UK, Gismart is a dynamic global company with a reach extending across Europe and far beyond. Our determined team comprises over 250 individuals who bring diversity, creativity, innovation, and relentless drive to the company. Gismart unites professionals from diverse backgrounds in entertainment, music, and tech, allowing us to play to each other’s strengths and succeed as a team.

Our mission:
Become a stepping stone on our customers’ journeys of self-improvement.

Our values:

• Deliver what matters
• Respect and support others
• Initiate and own
• Voiceopenly
• Execute with quality

If you are passionate about mobile app development and want to join a company that’s reshaping the industry, Gismart is the place for you. We provide exciting career opportunities, a supportive workplace culture, and the chance to contribute to a team that is making a tangible impact. For more information on Gismart, visit gismart.com.

Responsibilities:

Daily operations

• Monitor and assign incoming tickets, ensuring proper prioritization
• Promptly detect and report incidents; take ownership of raised issues
• Lead weekly team syncs and product training sessions
• Manage schedules, capacity, extra shifts, and substitutes
• Handle escalations and complex customer issues
• Optimize queue management using Zendesk triggers and automations

People management

• Lead and mentor a team of 5–10 support agents by providing clear direction and continuous feedback
• Conduct regular 1:1s and performance reviews
• Initiate and oversee performance improvement plans

Reporting

• Track weekly performance and ensure KPI compliance
• Collect and share product feedback with product teams
• Collaborate with the Support Team Lead to analyze results and propose improvements

Requirements:

• Advanced English proficiency (C1—C2) in both writing and speaking
• Strong expertise in Zendesk, including triggers, tags, macros, and SLA settings
• Experience with payment platforms (e.g., PayPal, Stripe)
• Proven track record of managing teams of 5+ support agents, including mentoring, shift and capacity planning, and feedback delivery
• Experience with Google Sheets: building formulas, graphs, and structured data sets
• Strong analytical skills using Zendesk Explore, with occasional use of Amplitude and Tableau

Would be a plus:

• Experience with Jira, Confluence, or Asana
• Understanding of mobile app functionality, including versions, updates, and device compatibility
• Knowledge of subscription models, including renewals, refunds, and invoicing
   

Employee Benefits:

• Remote-First Culture: Our team is diverse and extensive, just like our product portfolio. We provide a flexible working schedule and let you work anywhere in the world, either remotely or in one of our corporate hubs.
• Сoworking Compensation: We provide 50% compensation for coworking spaces worldwide to make sure that everyone has a comfortable and inspiring workspace.
• Public Holidays Policy: Gismart observes public holidays based on the Ukrainian or Polish holiday calendars. Employees working in other locations are entitled to 12 public holidays per year
• 100% Sick Leave Compensation
• Mental and Physical Health: To help you stay happy and healthy, Gismart will partially cover your medical insurance, sports activities, therapy costs.
• Personal Equipment Policy: Of course, we’ll provide you with all the equipment you need or cover the maintenance cost for your own tools.
• Personal Learning and Development: We love to see you learn and grow, so Gismart will cover 70% of your professional development courses. We’ll also pay for 100% of corporate English courses.
• Time-Off Policy: Every employee gets 18 working days of paid vacation and 3 personal days per year, with an extra day added for each year at Gismart.
• Corporate Events: We are remote-first, but we love meeting up in person. Whenever possible, we organize corporate events and team-building activities across all Gismart hubs.

Corefy is a Ukrainian PayTech IT company founded in 2016. Our SaaS platform, proudly made in Ukraine, serves as a technological hub for orchestrating online payments.

Collaborating with renowned payment providers like Stripe, Google Pay, Apple Pay, MasterCard, Visa, AWS, and more, we’ve implemented over 600 different payment methods and cater to clients worldwide.

We’re looking for a Customer Support Specialist who’s curious, calm, and not afraid of logs, APIs, or tricky client cases. If you like helping people, solving complex puzzles, and want to grow in FinTech — this might be your next step. 🚀

🎯 Who we’re looking for:

- Tech-savvy helper with 1+ year of experience in Customer/Technical Support.
- Clear communicator who knows how to keep clients calm and confident, even in stressful situations.
 - Structured thinker who enjoys breaking down problems and turning them into solutions.
 - Self-learner who’s comfortable exploring APIs, digging into logs, and writing SQL queries to find root causes.
 - Ownership taker who doesn’t wait for instructions, but takes charge of client issues until resolution.
 - FinTech explorer who’s interested in online payments and wants to dive deeper into the domain.

✨ Bonus points if you:

- Have experience working with tools like Postman, Grafana, Kibana, or Jira.
 - Have worked with international B2B clients or on 24/7 support schedules.
 - Know your way around large datasets and like working with SQL and dashboards.
 - Have taken QA, API, or other relevant tech courses.

💼 What you’ll do:

- Be the first line of support -  reply to client queries via Jira.
 - Help clients troubleshoot issues and guide them through product functionality.
- Analyze logs, run API calls, and check monitoring dashboards to find root causes.
 - Escalate bugs, edge cases, or unusual behavior to dev, QA, or integration teams.
 - Take part in incident management: monitor alerts, report outages, and support recovery.
 - Provide service support: from generating reports to setting up client dashboards.
 - Keep your teammates in the loop and improve support documentation along the way.
 

📌 Hiring process: HR Interview → Interview with the Support Team Lead → Interview with the Head of CS  → Offer 🎉
 

⭐ What we offer:
🔹 Growth & Ownership
- Salary in foreign currency + tax compensation.
- Clear growth paths & Corefy Academy to deepen your FinTech expertise.
- Bonus system based on SLA and quality metrics — up to +20% on top of your base salary.
- Reimbursement for external courses — we support your drive to grow.
 - Open-door policy with C-level — your ideas will be heard and valued.

🔹 Culture that Energises
- Meaningful work: you’ll tackle real cases, not just follow scripts.
- Regular team events — from fun celebrations to learning sessions.
- Friendly, supportive teammates who’ve always got your back.

🔹 Work Environment that Works for You
- Work where you feel productive: remotely or from our cozy Kyiv office.
- 8-hour shift schedule, 5 days a week, including occasional weekends (also night shifts on alert).
- 20 vacation days + 10 paid sick days.
- Mental wellness support — we cover sessions with a psychologist of your choice.
- Enjoy breakfast days at the office and everything you need for productive work — a generator, uninterrupted internet, and full tech freedom: choose between a MacBook or a Linux-based laptop.
 

Want to grow in FinTech and support great products for clients worldwide? Send us your CV — we’d love  to meet you! 📩

Responsibilities:

• Handle written communication with clients and respond promptly to their requests.
• Collaborate with the product team to effectively resolve user inquiries
• Work with the website admin panel functionality, update and verify data
• Process user payments, track and monitor their status
• Manage large volumes of information, including regular monitoring of messages in internal work chats and channels

Requirements:

• 1+ year of work experience
• Understanding of how the Steam platform operates and knowledge of CS2 trading mechanics
• Strong customer focus and willingness to help users
• English proficiency at Upper-Intermediate level or higher
• Willingness to learn and grow professionally
• Ability to quickly absorb and process large amounts of new information

📌 Description
We are Gravira — an international online entertainment brand. Our mission is to deliver a smooth, exciting, and trustworthy experience for our players.
We are looking for a VIP Customer Care Manager who will provide high-quality support via chat, email, and phone calls. 

✅ Requirements

• Excellent written and spoken English (other languages will be a huge plus).
• Strong communication and interpersonal skills.
• Ability to stay empathetic and professional in challenging situations.
• Experience in phone-based communication and sales.
• High emotional intelligence, ability to quickly build rapport with clients.
• Good computer literacy and fast typing skills.
• Previous experience in customer support, sales, or account management (preferably in iGaming, fintech, or similar industries).
   

🛠 Responsibilities

• Handle incoming player inquiries via chat, email, and phone calls.
• Processing cases (FailDep, BigWin, etc.) by making outbound calls.
• Provide clear, empathetic, and brand-aligned communication.
• Follow escalation protocols for complex or sensitive cases.
• Document cases in CRM and update the knowledge base when necessary.
• Collaborate with QA on ticket review sessions and apply feedback.
• Track and report recurring issues for product or process improvements.
• Naturally upsell and promote offers during player interactions.
• Develop into VIP Customer Care, managing high-value clients and ensuring their loyalty.
   

⭐ Nice to have

• Experience working with VIP clients in online casinos, betting, or luxury services.
• Familiarity with CRM tools and ticketing systems.
• Knowledge of additional foreign languages.
• Background in retention, account management, or concierge services.
   

⚙️ Working conditions

• Full-time remote position.
• Work schedule: 2/2 shifts, 15:00 – 03:00 (Kyiv time).
• Flexibility required: schedule may change in the future to support 24/7 operations.
• Performance-based bonus, depending on SLA, CSAT, and QA results.
   

What we offer

• Work on a fast-growing iGaming product
• High ownership and direct business impact
• Remote work with an international team
• Competitive salary and performance-based growth opportunities

We are looking for an experienced Quality Control (QC) Manager to drive the quality assurance function within our Support organization. This role is focused on ensuring accuracy, consistency, and fairness across all evaluation processes, while continuously improving quality standards, reporting, and team performance.

The ideal candidate has a strong analytical mindset, hands-on QC experience, and the ability to optimize processes and elevate quality frameworks in a fast-paced environment.

Requirements
- 1+ years of experience in Quality Control, QC, or Customer Support Quality
- Strong understanding of QC processes, scorecards, and calibration
- Experience working with analytics, reporting, and QA tools
- Excellent attention to detail and analytical thinking
- Strong communication and feedback skills
- Ability to manage multiple priorities in a fast-paced environment

Responsibilities
- Ensure high-quality standards across all customer support interactions
- Monitor and achieve QC KPIs (coverage, accuracy, consistency of evaluations)
- Conduct regular calibration sessions to maintain unified evaluation standards
- Review and validate evaluations, identify discrepancies and improvement areas
- Prepare regular reports (weekly/monthly) on quality performance and key metrics
- Analyze recurring issues and provide actionable recommendations
- Participate in the development and update of QC guidelines, scorecards, and internal standards
- Identify inefficiencies and drive continuous improvement of QC processes
- Collaborate with Team Leads, L&D, and cross-functional teams to enhance service quality
- Contribute to training initiatives based on QC insights
- Provide structured feedback to improve agent performance
- Handle and review disputed evaluations, ensuring fairness and transparency
- Monitor dispute trends and recommend process improvements
- Work with QC and analytics tools; support implementation of automation and AI solutions
- Ensure data accuracy and effectiveness of quality control tools

Working conditions
- Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
- Unlimited vacation days and paid sick leave—because your rest matters.
- A competitive compensation that truly reflects your skills and expertise.
- Employee referral bonus and gifts to celebrate your special occasions.
- 50% financial support for learning expenses to supercharge your professional growth!
- A positive atmosphere where you always feel respected and truly belong.
- Inspirational team-building activities that turn colleagues into best friends.
- Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
- Co-working space reimbursement to save your nerves from always working from home :)

• Project Description:

  Luxoft LMD - Learning Management and Development - is a unit within the Talent Acquisition & Management of the DXC Luxoft Company. Being a part of the global company, our main scope is to provide all kinds of learning opportunities for our employees in 29 countries all over the world, as well as for external participants in the training sessions when it is required. Instructor-led online classes globally organized are the LMD key learning services, though in some of our historical locations such as Ukraine, Poland, Romania and India we still have ready-for-use classroom environments and upon request, we conduct training sessions in class.

• Responsibilities:

  1. Provide full technical support for the process of organizing training globally:
  - сonsulting and assisting TM & Admin in the implementation of the technical requirements of the course;
  - processing requests from administrators to prepare and support the technical environment required for training sessions;
  - interacting with trainers to meet their expectations in building the necessary technical environment for a training course by means LMD owns;
  - solving technical problems should they arise during the course;
  2. Managing LMD tech environment:
  - keeping the list of software used by LMD up to date;
  - negotiating with vendors, purchasing new licenses or renewing existing licenses as needed;
  - cooperating with DXC and Luxoft IT services in order to operate within corporate policy and regulatory rules;
  - managing LMD AWS and Azure servers and clusters;
  - managing the list of Virtual Machine Templates & Course Tech Requirements up to date
  (ensuring the quality and stable operation of services, Gitlab server administration, deployment and administration of the Hadoop cluster, deployment and administration of Windows and Linux instances, etc)
  3. Implementation and administration of the LMD SharePoint space:
  - Access management;
  - User support;
  4. Managing LMD Zoom accounts;
  5. Research and implementation of new services and tools by request
  6. Budgeting, controlling, procurement, and approval of applications for spending funds (equipment, licenses, subscriptions). Equipment and license management.
  9. Processing, converting of video materials.

• Mandatory Skills Description:

  - Knowledge & experience of communication and training tools (Outlook, Teams, Zoom, etc.)
  - Knowledge and experience with Office 365 applications like OneDrive, SharePoint and others.
  - Knowledge and experience in Windows/Linux administration, AWS/Azure/Amazon administration.
  - Higher education (technical).

• Nice-to-Have Skills Description:

  - At least 1 year experience in a similar position

• Languages:
  • English: B2 Upper Intermediate

We’re looking for Technical Support Agents to join our 24/7 support team in a fully remote, night shift role. You’ll work closely with a Support Shift Lead, handling inbound customer queries, coordinating with production partners, and acting as the front line for our platform during critical overnight hours.

This is an excellent opportunity for someone early in their career who is technically curious, a strong communicator, and energised by the fast-paced nature of live events. You'll learn a lot, work on real problems in real time, and play a direct role in keeping live sports on air for viewers around the world.

Responsibilities

• Respond to inbound customer queries via our ticketing system, providing timely and helpful support
• Coordinate with production partners to ensure live events are delivered smoothly and issues are resolved quickly
• Monitor live event delivery and flag issues proactively before they escalate
• Troubleshoot technical issues related to streaming, integrations, and platform access
• Document incidents, resolutions, and useful information for the team knowledge base
• Escalate complex issues to the Support Shift Lead or engineering teams as appropriate
• Participate in shift handovers, ensuring open items are clearly communicated to the incoming team
• Provide feedback on recurring issues, customer pain points, and potential improvements

Requirements

• Strong written and verbal communication skills in English
• Comfortable learning technical concepts - you don't need to be an engineer, but you should be curious and quick to pick things up
• Organized and detail-oriented, able to manage multiple queries and priorities at once
• Calm under pressure and able to think clearly during live events
• Reliable and punctual: shift-based work requires consistency
• Comfortable working rotating shifts as part of a 24/7 operation, including nights and weekends
• Team player who communicates openly and supports colleagues

What You'll Learn

• How live streaming platforms work at scale
• Technical troubleshooting across video delivery, APIs, and integrations
• Incident management and escalation in a live operations environment
• How to work effectively in a fast-paced, globally distributed team

About DSC Video

DSC Video is a platform-as-a-service partner delivering live streamed sports events from around the world to customers and their end consumers. Our technical support team operates around the clock to ensure seamless delivery of live content across global time zones.

We are looking for a Customer Support Specialist with experience in payments/fintech / iGaming environments to support users and partners with payment-related inquiries.

You will work closely with Payments, Risk, and Finance teams, handling payment issues, investigating transactions, and ensuring smooth communication with clients and partners.

Responsibilities

• Handle customer inquiries via chat, email, and ticketing systems
• Support users with payment-related issues (deposits, withdrawals, failed transactions)
• Investigate and resolve chargebacks, refunds, and transaction discrepancies
• Communicate with internal teams (Payments, Risk, Compliance) to resolve issues
• Work with PSP providers to clarify transaction statuses when needed
• Monitor transactions and identify potential issues or irregularities
• Maintain high-quality customer experience and response standards
• Document common issues and contribute to process improvements

Requirements

• 0,6+ years of experience in Customer Support within fintech, payments, or iGaming
• Good understanding of:
  • Payment flows (deposits/withdrawals)
  • Chargebacks and refunds
  • Transaction investigation
• Experience working with payment systems or PSPs is a strong advantage
• English – B2+ / strong communication skills
• Ability to work in a fast-paced, high-volume environment
• Strong attention to detail and problem-solving skills
• Experience with CRM / ticketing tools

Nice to Have

• Experience in iGaming or high-risk payments
• Basic understanding of crypto payments

What We Offer

• Fully remote work
• Flexible working hours
• Opportunity to grow within a fast-scaling fintech company

• International environment and exposure to global payment operations