Jobs

• Project Description:

  Join our IT Support Team in Odesa and become a member of our open-minded, progressive, and professional team. In this role, you will be responsible for providing prompt and efficient support to our employees who experience technical issues. You will have the chance to develop your technical and communication skills and gain solid experience in various areas, including working with different OS, hardware, software, and network technologies. Alongside an attractive salary and benefits package, Luxoft will invest in your professional training and support your career growth.
   

• Responsibilities:

  • Provide Technical Support: Respond to requests via the ticketing system and in person, assisting with hardware, software, and network-related issues.
  • Troubleshoot and Resolve Issues: Diagnose, troubleshoot, and resolve technical problems for end-users, escalating more complex issues to different departments if needed.
  • Hardware Troubleshooting: Perform basic diagnostics on computer hardware, including desktops and laptops, ensuring timely and effective resolution of hardware issues or referral to a service center as necessary.
  • Workstation Arrangement and Decommission: Set up and configure computers for new employees, including OS deployment and troubleshooting.
  • Network Configuration and Troubleshooting: Configure and troubleshoot network connections, including LAN/WAN setups.
   

• Mandatory Skills Description:

  • Education: Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
  • Experience: Minimum of 1-2 years of experience in an IT support or helpdesk role.
  • Proficiency with Windows OS.
  • Basic knowledge of Linux and MacOS.
  • Familiarity with Office 365 software.
  • Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
  • Knowledge and experience in hardware troubleshooting and components replacement.
  • Familiarity with Microsoft AD, Entra ID, Intune.
  • Basic knowledge and experience with Cisco network equipment - nice to have.
   

• Nice-to-Have Skills Description:

  Cisco, Linux

We are seeking an experienced payments professional to join our team as an Onboarding / Technical Account Manager.

In this role, you will act as the primary point of contact for newly onboarded merchants, ensuring seamless technical integration, optimal payment flow configuration, and ongoing operational efficiency. You will collaborate closely with product, engineering, and compliance teams to deliver a best-in-class merchant experience.

Key Responsibilities

• Lead merchants through the full onboarding process, including account activation, technical configuration, and go-live readiness.
• Advise merchants on payment flow design, routing strategies, and decline mitigation.
• Configure merchant profiles in the platform’s administration environment – including limits, risk parameters, and user permissions.
• Investigate and resolve payment processing issues, providing detailed feedback on decline codes, authorisation flows, and 3-D Secure transactions.
• Manage support cases in English and Russian/Ukrainian, ensuring timely and accurate responses.
• Liaise with internal product, development, and compliance teams to address merchant requirements and resolve complex issues.
• Monitor merchant performance post-launch, identifying optimisation opportunities.

Requirements

• Minimum 2 years’ experience in fintech, PSP, acquiring, or card scheme-related roles.
• Proven track record in a client-facing, technically focused position within the payments industry.
• Strong understanding of card payment processing, including authorisation logic, decline reasons, and 3-D Secure 2 protocols.
• Practical experience with merchant administration tools, ticketing systems (e.g. Jira, Zendesk), and API testing tools (e.g. Postman).
• English at B2 level or above; fluency in Russian/Ukrainian.
• Excellent communication skills, with the ability to explain technical concepts to both business and technical stakeholders.
• Ability to manage multiple merchant relationships simultaneously while maintaining high service standards.

Desirable

• Familiarity with anti-fraud systems, PCI DSS compliance, and KYC/KYB processes.
• Experience working with global acquiring banks and international payment gateways.
• Understanding of cross-border payments, multi-currency settlement, and regional compliance nuances.

About TaxDome

TaxDome is a fast-growing SaaS platform transforming how accounting and tax professionals run their businesses. Our all-in-one solution powers thousands of firms globally to automate workflows, enhance client experience, and grow efficiently.

Behind our product is a support team that’s not just reactive — we're strategic, curious, and technical to the core.
 

Who we're looking for:

We're in search of a talented and experienced Middle/Senior Technical Support Specialist (SL2) to take part in supporting development of our product.
 

What you will do:

This isn’t your average support role. You’ll join a skilled Level 2 support team that acts as the brain trust for tough technical challenges — bridging Support, Product, and Engineering.

• Investigate and resolve escalated technical issues reported directly by customers or escalated internally by the SL1 team.
• Analyze logs and dig into the codebase to identify bugs or platform issues
• Support clients with advanced website setup (e.g., custom domains, landing pages)
• Assist in configuring integrations and automation workflows
• Build step-by-step troubleshooting guides and improve internal documentation
• Collaborate closely with developers when deep technical expertise is needed
• Participate in cross-team calls to align on ongoing questions and processes
• Proactively identify recurring issues and recommend systemic fixes
• Cover 2–3 evening shifts per week to support global clients
   

Key Metrics You’ll Own:

• First Response Time and CSAT
• Rate of successful issue investigation without escalation
• Internal satisfaction from cross-functional collaboration
   

What you bring:

• 2-3+ years of experience in technical support, QA, or systems analysis
• Upper-intermediate or higher English (spoken and written)
• Proficient in reading logs and basic code
• Comfortable with HTML, CSS, and web troubleshooting
• Clear communicator who can explain technical concepts simply
• Strong analytical skills — you thrive on root cause analysis
• Experience with CMS or website builders is a plus
• Located in EST or European time zones
   

Bonus Points If You Have:

• Experience with scripting or automation tools
• Background in InfoSec, QA, or system integration
• Familiarity with Intercom, Jira, or similar platforms
   

How We Work:

• Remote-first, async-friendly team across 40+ countries
• Ownership mindset — we value initiative over micromanagement
• Rapid iteration with tight feedback loops
• You’ll have autonomy, clarity, and strong peer support from day one
   

What Success Looks Like:

• You independently solve complex support tickets and reduce SL1 escalations
• You help raise the technical bar across Support through documentation and mentoring
• You identify patterns in issues and surface insights to Product and Engineering
• You evolve your role — many of our SL2s move into QA, InfoSec, Systems, or Ops within 12–18 months
   

Why Join Us:

• Work on meaningful, complex challenges — and actually see your impact
• Be part of a close-knit, technically skilled team that collaborates across the org
• Grow your career in the direction you choose — many of our SL2s go on to QA, Systems Analysis, InfoSec, and more
• Flexible remote setup, smart teammates, and a product you’ll be proud to support
   

Interview Process:

• Intro call with recruiter
• Practical task-based assessment
• Technical Interview
• Cultural Interview with Hiring Manager

We’re looking for a Customer Success Operations Specialist to supercharge our CS organization by building scalable processes, enabling smart automation, and driving data-informed decisions. You’ll partner closely with our CSAM, Onboarding, and Support teams to create outstanding customer experiences and improve retention, expansion, and lifetime value.
 

This role is a great fit for someone who thrives in a fast-paced SaaS environment, loves solving complex operational puzzles, and wants to make a measurable impact across multiple CS touchpoints.
 

Our Stack:

• CRM & CS Tools: HubSpot, Intercom
• Automation: Make.com, Zapier, APIs
• Analytics: HubSpot reporting, custom dashboards, Excel/BI tools
• Collaboration: Slack, Jira, Confluence
   

What You’ll Be Doing:

• System Ownership & Optimization

  Maintain and enhance the CS tech stack (HubSpot, Custify, ticketing, billing platforms) for clean, consistent, and actionable data.

• Process Design & Documentation

  Standardize, document, and optimize workflows across CSAM, Onboarding, and Support functions.

• Customer Health & Analytics

  Build and maintain health scoring models to identify risk and growth signals. Create reports and dashboards on customer health, team performance, and revenue.

• Automation & Integrations

  Automate workflows using Make.com, Zapier, and APIs. Partner with developers for custom integrations when needed.

• Insight Generation

  Analyze customer data to uncover trends and provide actionable insights to CS leadership and cross-functional teams.

• Enable Growth & Retention

  Collaborate with CS and Sales to identify upsell/cross-sell opportunities and drive revenue-impacting initiatives.

• Champion Innovation

  Evaluate and implement AI-powered tools that streamline CS operations and reduce manual workloads.
   

What We’re Looking For:
 

Must-Have Experience:

• 3–5+ years in Customer Success Operations or a related SaaS ops role (CS, RevOps)
• Admin-level experience with HubSpot; familiarity with Custify, Intercom, ticketing/billing systems
• Track record of building scalable processes and automating workflows in HubSpot
• Proficient with Make.com, Zapier, and API integrations
• Experience with customer health scoring and tracking frameworks
• Strong analytical mindset and communication skills
   

Nice-to-Have:

• Experience working with AI-powered tools for support/success
• Exposure to SQL, BI tools, or other analytics platforms
   

What Success Looks Like:

• Increased customer retention and expansion revenue
• Reduced manual workloads through process automation
• Clean, reliable customer data across systems
• Leadership using your dashboards for strategic decisions
• Documented and adopted workflows across all CS teams
• Tangible impact from newly adopted AI tools
   

Why Join Us:

🚀 High-Impact Role – Your work won’t sit on a shelf. You’ll play a key role in shaping how we retain, grow, and delight our customers — with real, measurable business impact.

🌍 Remote-First & Truly Flexible – We’re async by default and globally distributed. Work where you’re most productive, with teammates across time zones who value focus and ownership.

🤝 Collaborative by Nature – You’ll collaborate across Product, Sales, Marketing, and Support — gaining visibility and influence across the company. Your voice will be heard.

📈 Growth Opportunities – As we scale, so can you. Whether you want to deepen your CS Ops expertise or explore new directions, we offer room to grow and the support to get there.

🛠 Modern, Evolving Tech Stack – Use top-tier tools like HubSpot, Custify, Intercom, Make.com, and AI-powered assistants. We invest in tools that make your work easier and smarter.

💬 Culture That Walks the Talk – We value curiosity, ownership, and continuous improvement — not just in our product, but in how we work and grow together.
 

Hiring Process:

1. HR interview
2. Technical Interview with the Hiring Manager
3. Behavioural Interview with the Director of Customer Success

About the Role

We are looking for a proactive and empathetic Customer Success Representative to support our clients and ensure a seamless user experience. Your main goal will be to respond to customer inquiries, resolve issues, and provide guidance that drives satisfaction and retention.

Key Responsibilities

• Handle incoming customer requests via chat channels with professionalism and efficiency.
• Provide accurate, timely, and friendly support in both English and Russian.
• Collaborate with internal teams to resolve complex customer issues.
• Maintain detailed records of interactions in the CRM system.
• Proactively identify customer needs and offer appropriate solutions or guidance.

Requirements

• Minimum 6 months of experience in a Customer Support/Success role.
• Strong written communication skills in English and Russian.
• Experience with CRM or similar systems is a plus.
• Excellent problem-solving skills and attention to detail.
• Customer-first mindset with the ability to remain calm and helpful under pressure.

NuxGame works with iGaming operators of all scales helping companies access new markets or enhance their existing brands. As a casino gaming software company, NuxGame provides solutions that allow building outstanding brands and fulfilling your business goals. We are looking for a Support Manager to join our team.

What we expect from the candidate:

- Confident command of the English language, because we work with foreign markets (only written communication, and chat support);

- Knowledge of other languages will be a great advantage;

- Work experience in gambling/betting or gaming will be a plus;

- Technical background will be a plus;

- Competent oral and written language;

- Responsibility, high attentiveness, diligence, and ability to work in a team.

Your position will include:

- After-sales software customer support in English chat.

What we offer:

- Work schedule: 10:00-18:00/18:00-02:00/02:00-10:00, 21-23 shifts per month (8-night shifts), 8-9 days off;

- Timely payment of wages, official employment.

- Friendly, cheerful team and a pleasant atmosphere without pressure, stress, and other negativity;

We believe in the importance of unlocking the inner potential of each team member, we have an open and democratic system of work organization.

We are waiting for you on our team!

• Project Description:

  Join our IT Support Team in Odesa and become a member of our open-minded, progressive, and professional team. In this role, you will be responsible for providing prompt and efficient support to our employees who experience technical issues. You will have the chance to develop your technical and communication skills and gain solid experience in various areas, including working with different OS, hardware, software, and network technologies. Alongside an attractive salary and benefits package, Luxoft will invest in your professional training and support your career growth.

• Responsibilities:

  • Provide Technical Support: Respond to requests via the ticketing system and in person, assisting with hardware, software, and network-related issues.
  • Troubleshoot and Resolve Issues: Diagnose, troubleshoot, and resolve technical problems for end-users, escalating more complex issues to different departments if needed.
  • Hardware Troubleshooting: Perform basic diagnostics on computer hardware, including desktops and laptops, ensuring timely and effective resolution of hardware issues or referral to a service center as necessary.
  • Workstation Arrangement and Decommission: Set up and configure computers for new employees, including OS deployment and troubleshooting.
  • Network Configuration and Troubleshooting: Configure and troubleshoot network connections, including LAN/WAN setups.

• Mandatory Skills Description:

  • Education: Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
  • Experience: Minimum of 1-2 years of experience in an IT support or helpdesk role.
  • Proficiency with Windows OS.
  • Basic knowledge of Linux and MacOS.
  • Familiarity with Office 365 software.
  • Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
  • Knowledge and experience in hardware troubleshooting and components replacement.
  • Familiarity with Microsoft AD, Entra ID, Intune.
  • Basic knowledge and experience with Cisco network equipment - nice to have.

• Nice-to-Have Skills Description:

  Cisco, Linux

A bit about our team. Medvoice is a Ukrainian EdTech company founded in 2019. We have built an educational platform for doctors of various specialties, operating on a subscription model, and we continuously generate new content for it. This makes professional medical education accessible, systematic, and up-to-date.

The Medvoice Support Team helps doctors make their learning continuous and modern. Our audience varies greatly in age and specialization, and we have recently entered the Romanian market. That’s why we are looking for a new Support Agent with Romanian language skills to join our team.

We’d love to see you on our team if you:

• Have at least 1 year of experience as a Support Agent;
• Speak Romanian fluently and correctly;
• Have confident English at B2 level;

• Are ready for professional challenges and can deliver excellent customer experience in any situation.

   

What you will do:

• Communicate with clients via messengers, email, and phone (in Romanian);
• Moderate course participant chats;
• Assist with connecting to broadcasts and other technical issues during educational events;
• Work with the customer database, collect client information, and update the CRM system;
• Organize and verify data, send mailings;

• Help clients resolve questions and objections.

   

What we offer:

• Fully remote work;
• Working hours: 13:00–21:00 (2 floating days off per week);
• Paid vacation (20 working days), paid days off, and sick leave;
• Stable monthly salary payments;
• Work in an innovative, well-structured company;
• A close-knit team and friendly atmosphere;

• Corporate training and professional development within the company.

   

We look forward to receiving your CV!

About the Role:
We’re looking for an experienced Technical Support Engineer to join our team. You’ll be the go-to expert for resolving complex technical issues for enterprise clients, with direct access to R&D and Product teams. This is a high-impact, all-tiers role where you’ll play a key part in shaping a world-class support function during a critical growth phase.

What You’ll Do:

• Troubleshoot and resolve advanced all-tiers technical issues for enterprise clients.
• Handle post-sale and pre-sale support cases.
• Work closely with R&D and Product to resolve platform-level challenges.
• Act as a trusted technical advisor and escalation point.
• Write internal documentation and share best practices with the global support team.
• Provide clear, empathetic, and proactive communication with clients.
• Manage SLA and follow up with customers.
• Operate with autonomy in a fast-paced, startup setting.
   

What We’re Looking For:

• 5+ years in technical support (SaaS, cybersecurity, or enterprise software), at least 2 years managing Tier-3.
• Proficiency in troubleshooting Web Application and Data pipeline.
• Proficiency in troubleshooting data format issues.
• Proficiency in AWS S3 bucket management, event notifications, and experience with AWS CLI.
• High-level experience in SQL.
• Hands-on Application Monitoring Tools (Grafana, Coralogix)
• Hands-on Kubernetes troubleshooting (Lens)
• Good understanding of Python (bonus)
• Exceptional communication and client-facing skills in English.
• Comfortable working independently in remote setups, fast and independent learner.
• Demonstrated problem-solving and multitasking abilities, with strong organizational and prioritization skills.

As an entry-level Customer Care Representative, you’ll be the first point of contact for our users. Your role is to resolve questions, troubleshoot issues, and ensure users feel heard and supported. You’ll work closely with a Tech Support team to report bugs, suggest improvements, and keep the customer experience smooth.

Requirements:

• Previous experience in Customer Support;
• Proficiency in English;
• Proficiency in Zendesk, internal Knowledge Base and in-house Zendesk workflows. 
• Experience in creating documentation (internal and external) is preferred
   

Schedule:

A flexible 5/2 schedule, 5:00 PM - 1:00 AM or 7:00 PM - 3:00 AM UTC time.

8hrs a day, 40 working hrs a week

Days off: on rotational basis

Start date: asap

Cooperation type: freelance

Main Responsibilities

• Managing web and app user requests in Zendesk;
• Escalating user issues to the technical team;
• Tagging user requests to gather analytics;
• Ensuring response times are within our SLA;
• Processing PayPal/Stripe disputes;

WHO WE ARE 💫

Hi, we’re BetCare.

Our company specializes in multilingual customer care where we put heavy focus on sales, conversion, and customer reactivation strategies. Our clients are primarily from Europe, Canada, and Australia, so we operate in licensed markets globally.

Our team members’ strongest skills are Positive Language, Care and Sales. Our approach to every contact is to provide an excellent service experience in order to open up the customer to a sale.

WHO WE ARE LOOKING FOR 😎

We are looking for a Shift Supervisor with at least one year of experience in a similar role and a minimum of Upper-intermediate English proficiency to join our international team and contribute to our diverse workplace

In this role, you will oversee our customer support team during the shift, guide and mentor the team, and work closely with high-level customer support inquiries.

We don't care about your background - you are yours, as they say - though this position has its requirements and ground rules: you have to be a personable and reliable team player with a customer service mindset, ability to multitask and think on your feet whilst calmly handling customer and team inquiries with a smile.

We value: respect, transparency, commitment, responsibility, attention to detail, fun.
We despise: dishonesty in any form, exaggerated snobbism, unprofessional work ethics.

MAIN RESPONSIBILITIES 🦾

• Email processing
• Providing guidance to agents during the shift on customer-related cases
• Consulting with the team on complex or unusual cases
• Managing the break schedule for agents during the shift
• Communicating brand-related updates to the team (via Slack, Zendesk)

• Chat, document and payment processing when required (not daily)

   

A FEW MUSTS ❗

• Have at least one year of experience in the IGaming industry in roles such as Senior Customer Support, Shift Supervisor, Team Leader or Quality Assurance.
• Experience with SoftSwiss and/or TMA platforms and proficiency in chat and email support. 
• Strong understanding of customer service principles.
• Be fluent in written and spoken English (this is the official office language).
• Be interested in learning about iGaming and increasing your tech knowledge.
• Be happy to work different shifts: our Customer Services Department is open 24/7 (be ready to have 2-night shifts from 5 weekly.

WHAT WE OFFER 💎

• Fully remote work. In case you are Lviv based - ability to attend the office (which is absolutely pet friendly 🐶).
• Extensive training program, which will help you to learn a new field and best practices. (It is fully paid after successful completion).
• Diverse paid times off: Vacation, Recreation days, Birthday off, Sick leaves.
• Presents and bonuses from the company.

Can you relate to this? If your answer is "Hell Yes", contact us here!

The goal of the L1 Support Engineer at IDR is to provide outstanding technical product support to customers and resellers globally. 

By utilizing IDR’s CRM (Customer Relationship Management) software

effectively and leveraging extensive troubleshooting skills, the Support Engineer ensures smooth installation, configuration, and upkeep of IDR software and associated components in customer print environments. 

By embracing our commitment to ongoing enhancement and innovation, the L1 Support Engineer contributes significantly by elevating customer satisfaction and advancing the company's mission of transforming print technology.

Primary Tasks

• Conduct initial diagnosis and triage of customer-reported issues, accurately documenting symptoms and preliminary findings in the ticketing system.
• Collaborate effectively with cross-functional teams, including L2/L3 support and escalate and resolve complex technical issues within defined SLAs.
• Provide timely and proactive updates to customers regarding the status of their reported issues, ensuring transparency and customer satisfaction throughout the resolution process.
• Maintain accurate records, logs, and reports of customer assistance using IDR CRM software.
• Provide remote support for the installation and/or upgrade of IDR software and related components on customers’ systems.
• Troubleshoot issues related to IDR software, third-party applications, and operating systems that IDR software depends on for functionality in customers’ print environments.
• Adhere to IDR Systems International's motto of "Discover Best" by continuously seeking innovation and improvement in customer support processes.
• Prioritize and manage multiple customer issues effectively, ensuring service level commitments are met for installed products worldwide.
• Maintain excellent communication and phone etiquette while interacting with customers, ensuring a positive customer experience.

Required Skills

• Basic Computer Experience:
  • Operating Systems
  • Understanding basic networking concepts
  • Web browsers, applications, servers.
• Ticketing systems:
  • CRM Management (Ideally experience with Salesforce)
  • Work on customer tickets: How to log, prioritize and manage customer tickets.
• Troubleshooting skills
  • Basic troubleshooting for hardware (printers mainly)
  • Software issues diagnosis (app issues, configuration problems)
  • Ability to follow troubheshooting scripts or procedures.
• Communication:
  • Familiarity with common communication platforms (email, live chat, phone, Teams)
  • Remote Desktop Tools for assisting users
• Customer Service Skills
  • Ability to explain technical information in a clear way, for non-technical users.
• Documentation skills
  • Accurate documentation of support tickets (internal and external)
  • Knowledge Base article nominations and updates when needed.
• Print Technology
• Network Knowledge
• Software Development Basics
• Security Awareness
• Troubleshooting
• Ticket Systems and Management
• Remote Support Tools
• Customer Service
• Basic Scripting and Automation
• Knowledge Management
• ITIL Foundation
• Hardware and Software
• Configuration

Working schedule from 8:00-17:00 Kyiv time

We offer:

• Flexible working hours
• Comfortable working place
• Medical insurance after the trial period ending
• Team-building activities
• 24 paid vacation days per year
• 5 paid sick leave days per year

We are looking for someone to be our Head of Customer Support.

We get a lot of Inquries daily around 140.

As we are fast growing you will later need to be able to train new staff to assist you.

We are dealing with customers globally, so there is a lot to be aware of and its important to not do any mistakes, as we have a high chargeback rate with our customers as we deal globally.

You will handle Email Requests (no chat or calls)

Create SOP for future team members.

Requirements:

Fast writing Skills

Good english (writing)

Efficient execution

Fast learner

Always be on time and professional

We’re a Swiss e-commerce brand focused on high-end watch straps, and we're looking for a dedicated Email Support Specialist to assist our global customers.

You’ll be responsible for:

• Managing all customer interactions via email
• Assisting with order-related issues, returns, and general inquiries
• Providing polite, efficient, and accurate support
• Following internal SOPs and escalating when needed

We are looking for someone who communicates clearly, is comfortable working remotely, and understands how to deliver a luxury-level support experience.

Only email support — no phone or live chat.

The goal of the L1 Support Engineer at IDR is to provide outstanding technical product support to customers and resellers globally. 

By utilizing IDR’s CRM (Customer Relationship Management) software

effectively and leveraging extensive troubleshooting skills, the Support Engineer ensures smooth installation, configuration, and upkeep of IDR software and associated components in customer print environments. 

By embracing our commitment to ongoing enhancement and innovation, the L1 Support Engineer contributes significantly by elevating customer satisfaction and advancing the company's mission of transforming print technology.

Primary Tasks

• Conduct initial diagnosis and triage of customer-reported issues, accurately documenting symptoms and preliminary findings in the ticketing system.
• Collaborate effectively with cross-functional teams, including L2/L3 support and escalate and resolve complex technical issues within defined SLAs.
• Provide timely and proactive updates to customers regarding the status of their reported issues, ensuring transparency and customer satisfaction throughout the resolution process.
• Maintain accurate records, logs, and reports of customer assistance using IDR CRM software.
• Provide remote support for the installation and/or upgrade of IDR software and related components on customers’ systems.
• Troubleshoot issues related to IDR software, third-party applications, and operating systems that IDR software depends on for functionality in customers’ print environments.
• Adhere to IDR Systems International's motto of "Discover Best" by continuously seeking innovation and improvement in customer support processes.
• Prioritize and manage multiple customer issues effectively, ensuring service level commitments are met for installed products worldwide.
• Maintain excellent communication and phone etiquette while interacting with customers, ensuring a positive customer experience.

Required Skills

• Basic Computer Experience:
  • Operating Systems
  • Understanding basic networking concepts
  • Web browsers, applications, servers.
• Ticketing systems:
  • CRM Management (Ideally experience with Salesforce)
  • Work on customer tickets: How to log, prioritize and manage customer tickets.
• Troubleshooting skills
  • Basic troubleshooting for hardware (printers mainly)
  • Software issues diagnosis (app issues, configuration problems)
  • Ability to follow troubheshooting scripts or procedures.
• Communication:
  • Familiarity with common communication platforms (email, live chat, phone, Teams)
  • Remote Desktop Tools for assisting users
• Customer Service Skills
  • Ability to explain technical information in a clear way, for non-technical users.
• Documentation skills
  • Accurate documentation of support tickets (internal and external)
  • Knowledge Base article nominations and updates when needed.
• Print Technology
• Network Knowledge
• Software Development Basics
• Security Awareness
• Troubleshooting
• Ticket Systems and Management
• Remote Support Tools
• Customer Service
• Basic Scripting and Automation
• Knowledge Management
• ITIL Foundation
• Hardware and Software
• Configuration

Working schedule from 16:00-01:00 Kyiv time

We offer:

• Flexible working hours
• Comfortable working place
• Medical insurance after the trial period ending
• Team-building activities
• 24 paid vacation days per year
• 5 paid sick leave days per year