Jobs

Who We Are

PAR Retail, with its Open Commerce® product suite and patent pending Wallet Steering® System, empowers Convenience & Fuel Retailers to gain more share of wallet and customer lifetime value than possible with any other solution provider. Stuzo’s unified Open Commerce product suite consists of: Activate for Intelligent 1:1 Loyalty, Transact for Contactless Commerce, and Experience for Cross-Channel Customer Experiences. Stuzo’s solutions are supported by a set of subscription-based program management services and are contractually backed by its 1.5X Performance Guarantee.  

Position Summary: 

The Member Support Representative serves as the frontline support contact for members participating in loyalty programs powered by our platform. This role requires confident communication, empathetic problem-solving, and the ability to assist members via phone, email, and chat. You'll help resolve issues related to app functionality, loyalty program questions, account verification, and rewards redemptions, including processing balance adjustments when appropriate. 

Key Responsibilities: 

• Confidently communicate with members across channels (phone, email, chat), providing timely and professional responses. 
• Troubleshoot and resolve questions related to loyalty accounts, mobile app access, account linking, and program participation. 
• Process loyalty balance adjustments within established guidelines, ensuring member satisfaction while balancing business needs. 
• Educate members on program benefits, app features, and how to get the most out of their loyalty experience. 
• Follow internal workflows to escalate complex issues to retailer support or platform teams as needed. 
• Maintain accurate and complete documentation of all member interactions in the ticketing system. 
• Uphold service-level agreements for first response time and resolution, adapting tone and messaging to fit the situation. 
• Support high-volume periods and marketing campaigns with poise and efficiency. 

Requirements: 

• Prior experience in a customer-facing role (call center, email, or chat support preferred). 
• Proficiency in spoken and written English is required to ensure clear and effective communication with members. 
• Strong written and verbal communication skills. Able to explain technical and program-related concepts clearly to a non-tech-savvy audience. 
• Comfortable handling difficult conversations and turning negative experiences into positive outcomes. 
• High attention to detail and a knack for identifying patterns in support issues. 
• Familiarity with CRM systems (FreshDesk, Zendesk, Salesforce, etc.), mobile apps, loyalty programs, or digital customer experiences is a plus. 
• A team-first attitude with the ability to multitask in a fast-paced, member-focused environment. 

Success Traits: 

• Confidence & Empathy: Projects assurance while staying patient and solution oriented. 
• Adaptability: Thrives in changing environments with varying support topics and priorities. 
• Ownership: Takes responsibility for delivering a great experience with minimal supervision. 
• Clarity: Communicates precisely, keeping the member informed throughout. 

 Schedule: 

• Minimum of 32 hours per week (Monday-Sunday), with scheduling based on business needs. 

• Availability during holidays is required. 

  We offer:

• Long-term employment;
• Competitive compensation with regular performance based salary and career development reviews;
• Flexible working hours;
• Sponsored company educational program, corporate library;
• Funny celebrations, team outings and company events;
• Unique and friendly environment where everyone can explore and learn new technologies.

We are a dynamic iGaming company with 5+ years of experience and a team of 1,000+ specialists. Our portfolio includes 8 successful projects, loved by players and operating across Tier 1-3 markets.

We are looking for a detail-oriented and responsible KYC Manager to join our team! 🚀In this role, you will handle player account verification and document checks, ensuring full compliance with KYC/AML procedures.

Key Responsibilities:

✅ Review and verify documents uploaded by players (check profile details, document info, and use graphic tools when needed);

📩 Process documents received via email;

🗣️ Assist and consult the Support team with player verification cases;

📊 Keep accurate reports using Excel, Google Sheets, and similar tools.
 

Requirements:

💎 At least 3 months of experience in KYC Verification (preferably in online casino or sports betting);

💎 Solid knowledge of KYC/AML procedures and compliance principles;

💎Proficiency with Excel, Google Sheets, and other reporting tools (filtering, analyzing, reporting);

💎 Experience working with ID and payment documents — ability to review and analyze them;

💎 Strong attention to detail and high accuracy when checking data;

💎 Commitment to confidentiality and personal data protection;

💎Strong communication skills, teamwork, stress-resilience, and a proactive attitude.
 

Why you should join us:

☕️ Remote work format.

🛠Flexible work schedule that allows you to work from anywhere in the world: 2 day shifts / 2 weekends / 2 night shifts / 2 weekends.

🏖Paid vacation and sick leave  – we care about your health and timely rest. Additionally, you will have a day off in honor of your Birthday.  

💰Competitive salary  – your contribution will be properly valued. 

🤝 Participation in company internal events  – knowledge exchange among colleagues and enhancing your expertise. 

🏆 100% guaranteed professional development and acquisition of new skills.

As a team, we are constantly striving to be the best among our competitors! We offer a dynamic, forward-thinking work environment within a profitable company. We recognize that our specialists and managers are crucial to our success and are always ready to support their initiatives.

If you’re passionate about compliance, love working with details, and want to grow in a fast-paced iGaming environment — we’re waiting for you! 😎🎉

Join the best! 🚀

We are a fast-growing iGaming company with 5+ years of experience and a strong team of 1300+ talented specialists! 💪

With 10+ successful projects thriving across Tier 1-3 countries, we continue to expand and shape the future of the iGaming industry. We value highly qualified professionals who help us grow and deliver the best results globally.

🚀 Join Our Team as a Support Manager!
 

What We’re Looking For:

✅ Stress Resilience: You can stay calm, focused, and effective under pressure.

✅ Customer-Centric Mindset: You genuinely care about solving customers’ issues and making their experience better.

✅ Quick Decision-Making: You’re able to think fast and make the right choices in high-pressure situations.

✅ Conflict Resolution: You know how to handle difficult users with patience and professionalism, defusing tension smoothly.

✅ Professional Communication: You’re always polite, respectful, and friendly — even in challenging conversations.

✅ Tech Savviness: You’re confident with computers and easily navigate various apps and systems.

Your Responsibilities:

💼 Provide prompt support via online chat. 💬

💼 Assist with technical questions, financial topics, platform features, or even casual chats

💼 Meet your personal financial targets along with team-wide service goals.

💼 Collaborate with other departments to improve products and internal processes.

Work Schedule:

🕒 Flexible shifts: 2 days on / 2 days off / 2 night shifts on / 2 days off.

Why you should join us:

☕️ Remote work format.

🏖 Paid Vacation & Sick Leave: Your well-being matters! Plus, enjoy an extra day off for your birthday.

🎁 Awesome Gifts: Creative presents for holidays and special occasions — we love to surprise our team!

💰 Competitive Salary: We value your work and reward it fairly.

🤝 Internal Events: Knowledge-sharing and professional growth opportunities with your colleagues.

💰 Referral Program: Help us find amazing teammates and receive cool bonuses.

🏆 Career Growth: You’ll constantly develop new skills and grow with us.

✨ We’re driven by ambition, creativity, and passion — and we’re looking for teammates who share the same mindset! ✨

Join the best! 🚀

As part of the support center for our Partner's EU Customers, we are seeking the most dedicated individuals with telecom experience and the ability to query databases and fetch data to provide technical guidance to major telecom Customers. Telecom experience is essential because it provides a foundation for understanding the technical components of our Partner's products and services. It enables the support center staff to diagnose and troubleshoot technical issues quickly and efficiently, which is essential in ensuring Customer satisfaction. Another critical qualification for this position is the ability to query databases and fetch data. It enables the support center staff to access the necessary information quickly and efficiently. It helps in resolving technical issues that may require access to Customer data or product information. Based on that, the Customers are provided with accurate and up-to-date information about our Partner's products and services.

Responsibilities:

• Working with the Customer Team on providing information out of our Partner tool.
• Analyzing issues relating to Telecom network KPIs.
• Finding out issues pertaining to Customers’ network and our Partner traffic integrations.
• Daily operations & maintenance and problem resolution.
• As the case might be, identification, diagnosis, and resolving System-related issues with good troubleshooting and root cause finding.

Requirements:

• 2-3 years of relevant experience.
• SQL knowledge.
• Cellular protocol understanding.
• Basic system skills: Linux, Cloud & Cloud native understanding.
• Very good customer interaction interface skills and ability to independently conduct Customer calls.
• Willingness to work in shifts (24/7).
• Willingness to travel on-site for few days ( on business needs)
• Nice to Have: Knowledge of Wireshark tool.

Leading manufacturer of car security systems that is actively expanding in the international market. We are looking for technical support specialists with excellent foreign language skills to work remotely to help our customers, partners and installers configure and integrate our security systems.

Responsibilities:
Advising installers, partners, and customers on the compatibility  security systems with cars, their installation, and configuration.
Providing technical support through various communication channels (phone, email, chat).
Ensuring a high level of service and prompt resolution of customer requests.

Requirements:
Fluency in Spanish (at least C1 level).
Excellent communication skills and ability to explain technical aspects in a clear manner.
Experience in technical support / service desk or related field will be an advantage.

Working conditions:
Shift work: 08:00-16:00 or 15:00-22:00 - five-day work week.
Work schedule in accordance with the Brazilian or Mexican time zone, depending on the language proficiency.
Competitive salary in accordance with market standards and the candidate's experience.

Leading manufacturer of car security systems that is actively expanding in the international market. We are looking for technical support specialists with excellent foreign language skills to work remotely to help our customers, partners and installers configure and integrate our security systems.

Responsibilities:
Advising installers, partners, and customers on the compatibility  security systems with cars, their installation, and configuration.
Providing technical support through various communication channels (phone, email, chat).
Ensuring a high level of service and prompt resolution of customer requests.

Requirements:
Fluency in English (at least C1 level).
Excellent communication skills and ability to explain technical aspects in a clear manner.
Experience in technical support / service desk or related field will be an advantage.

Working conditions:
Shift work: 08:00-16:00 or 15:00-22:00 - five-day work week.
Work schedule in accordance with the USA time zone, depending on the language proficiency.
Competitive salary in accordance with market standards and the candidate's experience.

We are actively growing and expanding our team of Flight Booking Managers.

You’re our ideal candidate if you:

• Have a C1 level of English;
• Are proficient in GDS booking systems such as Galileo and Amadeus. Experience with Farelogix will be an advantage;
• Approach your work with responsibility, a drive for excellence, and a focus on building trust with customers;
• Possess strong communication skills, can work in a team, and handle stress effectively
   

Your main responsibilities will include:

• Consulting customers regarding ticket refunds and rebookings;
• Calculating refund or rebooking costs upon customer request;
• Processing refunds and rebookings via GDS and BSP Link.

What we offer:

• Paid training;
• Stable and timely income (fixed salary + bonus for meeting realistic KPIs);
• Career growth opportunities (within the project and in other company departments);
• Full-time employment;
• Working schedule: 12:00—20:30 Kyiv time;
• Remote work opportunity (with a stable internet connection and access to a backup power source);
• Supportive colleagues and a friendly, young team.

We are inviting a Payment Officer to join our Customer Success team to help them with processing requests, and transactions, managing communication, and improving internal processes!

Your task:

• Work 12-hour shifts (day and night), with a schedule that you choose yourself;
• Processing requests in Slack from agents, VIP managers, and other teams quickly and masterfully;
• Anti-fraud chat and bank transfers monitoring (decode), processing of each request;
• Strict adherence to regulations;
• Reporting bugs and problems with payment systems;
• Communication with departments to resolve problems;
• Sending emails when withdrawal is delayed, checking balances on payment systems;
• Communication with payment providers, resolving transaction nuances;
• Help in solving problems that users may encounter.

Our criteria:

• 1+ years of working experience in this field;
• Understanding the role of customer success manager on a project;
• Analytical skill set;
• Knowledge of fraud cases, i-gaming regulations, gamers’ behavior;
• English level (B1-B2);
• Knowledge and understanding of the i-gaming sphere and payment systems.

Our offer:

• We are global, we don’t stick to office or remote options only;
• We support our people and provide relocation options for team members, who are interested;
• We encourage growth and cover 50% of learning expenses;
• We hold yearly performance reviews to help our team members grow and reach new heights, and reward results with regular performance bonuses;
• We believe in potential and prefer to promote internally, giving everyone a chance to prove themselves, and building our company around talents above anything else;
• We are small enough to hear the opinion of every team member, and already big enough to act on the best ideas - an opportunity to have a visible and immediate impact.
• We celebrate our team with corporate gifts and thoughtful appreciation throughout the year.

About the Company

We are a growing insurance company based in Florida, offering a wide range of insurance products tailored to meet the needs of individuals and families. Our mission is to deliver excellent customer service and ensure that every client feels supported and secure.

Right now, we’re facing a challenge — we're losing potential clients due to missed follow-ups. That’s why we’re looking for a Sales & Customer Support Manager to join our team and help us turn every lead into a satisfied, long-term customer.

Your Responsibilities

• Call and follow up with warm leads — people who’ve shown interest in our insurance products.
• Consult and guide potential clients toward selecting the right insurance policies.
• Maintain polite, professional communication via phone, email, and chat.
• Build trusted relationships with clients to support long-term retention.
• Collaborate with the team to improve sales strategies and customer satisfaction.

Requirements

• Fluent in English and Russian (spoken and written).
• Proactive, polite, and customer-oriented — you genuinely care about helping people.
• Strong communication skills and ability to handle objections with empathy and confidence.
• Experience in sales or customer support is a strong plus.
• Comfortable working remotely and independently.

Working Conditions

• Schedule: 2:00 PM – 9:00 PM Kyiv time)
• Type: Full-time, long-term opportunity
• Compensation: Base salary + performance-based bonuses

Intent Solutions Group is focused on providing the product operations, design, development, testing, and continuous delivery services needed within a technology-focused organization in support of rapid innovation and the creation of advanced software products.
 

At ISG we are helping our clients build the computing platforms of the future by leveraging IoT devices and modern cloud architectures. We are doing this in areas such as Robotics (UAVs, Drones), Healthcare, IoT, and Digital Media.
 

Our client is a global leader in video and multimedia solutions, trusted by top financial institutions. Their advanced technologies enable secure, high-quality video communications from one-on-one meetings to large-scale virtual events supporting critical operations across the financial and investment sectors. We support the delivery of seamless live streams, webinars, and investor events worldwide, ensuring flawless execution and exceptional content quality.

 

What’s the job?

 

As a Support Analyst, you will manage and execute virtual meetings, live broadcasts, and online events. This is a hands-on, client-facing role requiring strong technical skills, attention to detail, and a commitment to excellent service delivery.

You’ll work closely with international teams and clients, ensuring every event runs flawlessly from start to finish.
 

• Coordinate and run virtual events: webinars, livestreams, and investor presentations.
   
• Operate livestreaming platforms and manage all technical aspects.
   
• Communicate professionally with clients throughout the event lifecycle.
   
• Troubleshoot and resolve issues in real time, escalating when needed.
   
• Contribute to a supportive, collaborative global team environment.
   
• Adapt quickly to different event formats and client needs.
   
• Perform other duties based on business and regional requirements.
   

Requirements

Essential Skills:
 

• Ability to work effectively with US-based teams across global time zones (EMEA/AMER).
   
• Strong English skills (B2+).
   
• Confident with technology and quick to learn new tools.
   
• Excellent communication, organization, and problem-solving skills.
   
• Strong multitasking abilities and time management.
   
• Independent and reliable, yet collaborative within a remote team.
   
• Professional, client-focused, and adaptable under pressure.
   

Will be plus:
 

• Experience in virtual event production or management.
   
• Familiarity with platforms like OBS, Wirecast, Zoom, or Twitch.
   
• Basic knowledge of video/audio equipment setup.
   
• Understanding of digital media and livestreaming workflows.
   

What You’ll Get
 

• Work in a flexible, globally distributed Agile team.
   
• Collaborate with high-profile clients using cutting-edge tech.
   
• Access to continuous learning and training resources.
   
• Gain cross-industry expertise in virtual media and cloud-based delivery.
   
• Clear path for career progression with potential to grow into Assistant Project Manager and Project Manager roles.
   

Benefits

• You will enjoy working in a flexible, Agile, and multinational environment to drive improvements to our customers’ solutions, design and develop new cloud services and software solutions.
   
• Your skills and experience can be applied to build state of the art software products. 
   
• You will definitely gain access to continuous learning opportunities and ensure the constant expansion of your skill-sets through working with top global players in technology scene.
   
• ​We provide you a wealth of opportunities to serve as an AWS domain expert and gain deep cross-industry expertise within our expanding customer portfolio.
   

UA Work Shift: Mon-Fri 10:00 AM – 7:00 PM (Kyiv time)

Overview:

The IT Support Specialist will provide remote technical assistance for Windows and macOS users, administer Microsoft 365 and Atlassian cloud services, manage IT inventory, and streamline processes through automation and scripting.

Main Functions:

1. End-user technical support for Windows 10/11 and macOS
2. Troubleshoot network connectivity, access rights, and printing issues
3. Manage Microsoft 365 services (Exchange Online, SharePoint, Intune, Defender)
4. Identify and implement M365 improvements to boost productivity
5. Provide IT support for Atlassian cloud products (Jira, Confluence)
6. Manage IT inventory and equipment provisioning
7. Onboard and offboard users, ensuring seamless access and deprovisioning
8. Communicate incident progress, planned changes, and outages to stakeholders
9. Log all work in Atlassian Jira and ensure accurate ticket documentation
10. Resolve issues remotely whenever possible
11. Enhance security posture via Defender coverage, best practices, and semi-annual policy updates
12. Automate manual processes with scripting (Bash, PowerShell, Python, etc.) to reduce turnaround times
13. Manage IT inventory for the Kyiv office, including asset tracking, and equipment provisioning

Technical Skills:

1. 2+ years of hands-on experience in remote and on-site IT support or help desk roles
2. Advanced understanding of Windows 10/11, macOS, business applications, printing, and network systems
3. Solid Microsoft 365 administration experience (Exchange Online, SharePoint, Intune, Defender)
4. Familiarity with Atlassian cloud tools (Jira, Confluence)
5. Strong diagnostic skills and ability to match solutions to technical issues
6. Excellent communication skills and ability to work effectively in a distributed team
7. Ability to multi-task, adapt quickly to changing priorities, and maintain a fast turnaround
8. Technical awareness of support tools and service-delivery best practices
9. Self-motivated, proactive mindset with a desire to modernize outdated processes

Languages:

English: Intermediate and higher is a must

The Support Specialist serves as the primary point of contact for customers seeking assistance with our products and services. This role is critical in ensuring a high level of customer satisfaction and loyalty by providing timely, effective, and empathetic solutions to customer issues. The Support Specialist is responsible for handling inbound requests (via email, phone, chat, and other channels), troubleshooting technical issues, and escalating more complex cases as necessary. This role requires a blend of communication & financial skills, and a customer-first mindset.

Your regular tasks

• Reply to the incoming requests from clients (emails, chats, occasionally phone calls)
• Process complaints, and provide solutions and assistance to clients within a specified time frame due to the internal SLA
• Escalate, where necessary, and control tasks completed by other departments in Jira
• Escalate various issues and monitor their resolution to the relevant contact persons in arrogance with the SLAs and defined escalation channel
• Update articles in Confluence on an ad hoc basis or regularly, in the specific area the CS agent is responsible for
• Strong, soft, organisational, and self-management skills, customer-oriented approach
• Creative thinking: offer additional services and improve customer activity
• Shadowing work for other departments in support (AML, KYB, KYC Teams)
• Onboarding B2B clients through the ticketing system

This position offers standard working hours from Monday to Friday (with an occasional presence on Saturday or Sunday).

Skills & expectations

• Minimum of 1 year of experience in a customer support role (L1), preferably within a FinTech, EMI, or regulated financial services environment
• Proven ability to effectively respond to incoming client requests across various channels, including emails, chats, and occasional phone calls
• Demonstrated ability to process client complaints, provide effective solutions, and offer assistance within specified internal SLAs
• Experience with escalating issues to relevant internal departments (e.g., in Jira) and diligently monitoring their resolution in accordance with defined escalation channels and SLAs
• A genuine customer-centric mindset, with a proactive approach to identifying opportunities to offer additional services and enhance customer activity
• Experience with specific ticketing systems or CRM platforms
• Fluent English (written and verbal) and Ukrainian (or Russian)

What is it for you

• A clear career path with opportunities for high-performing employees to advance into Senior roles or transition to other departments, fostering continuous growth and development
• Branded merch and corporate events at least once a year

A bit more about us 

An advanced payment product that allows you to get a wide range of professional experience and boost your career in fintech. We offer dedicated multicurrency IBANs, Checkout (cards and APMs with a rough wallet). Cards, Mass Payments.

Minimal requirements:

• Experience with Python scripting language
• At least average knowledge of HTML/CSS, JavaScript
• Technical understanding of API technologies
• Openness to learn quickly
• Good spoken/written English, min B2 level

Nice to have:

• Experience with Selenium WebDriver
• Basic understanding of PHP
• Experience in Chrome Extensions development
• Experience with Google Analytics
• Experience in e-commerce
• Basic knowledge of any other major EU languages (German, Polish, French, etc.)

Our offer:

• Remote full-day work (from home office)
• Flexible starting of the day
• Working only 8 hours per day
• Opportunities to use new technologies, propose and implement your creative ideas
• Diverse and challenging tasks
• Very friendly team

• Education: Bachelor/Master in Computer Science, Electronic Engineering, Telecommunications or equivalent;
• Expertise in IP network switching and routing protocols, TCP/IP stack is highly desirable;
• Hands-on experience with Linux;
• English level – upper-intermediate;

Would be a plus:

• Superior problem solving, analytical and communications skills;
• A strong understanding of IP protocols and telecommunication/cable operator networks;
• Experience in a technical support organization in a broadcast, communication, satellite, cable, telco or a similar domain;
• Experience with bash/python scripting;
• Experience with Salesforce, Jira, Confluence;
• Ability to work on flexible hours.

This position requires not frequently travel (once per quartal approximately).

Job Responsibilities

• Responsible for integration and support in assigned product areas to Harmonic’s regional customer support engineers and, when necessary, customers who are diagnosing, troubleshooting, repairing and debugging complex system problems involving Harmonic and associated equipment;
• Report and track design, reliability and maintenance problems or bugs to R&D engineering groups;
• Assist, and implement both hardware and software upgrades to the existing Harmonic customer base.

Department/Project Description

Harmonic is a leading provider of innovative broadband solutions that deliver video, voice, and data to communications providers around the world. GL team participates in the development, QA, and support of several generations of such solutions.

About the Role
As an Operations Intern, you’ll work closely with the Operations Manager and cross-functional teams — Sales, Outbound, Delivery, and others. You’ll get hands-on experience with tools like HubSpot and Excel, learn how to structure and optimize processes, and contribute to both tactical and strategic decisions. This is a unique opportunity to dive into both outsourcing and product business models — and gain diverse, real-world experience that can become a strong foundation for your career in Operations.

Your Responsibilities

• Support improvements and documentation of internal business processes across departments (Sales, Outbound, Delivery, etc.).
• Research and suggest tools, automations, or frameworks to optimize operations.
• Help build, segment, and analyze pipelines and KPIs (mainly in HubSpot and Excel).
• Create clear documentation, guides, and internal instructions for team members.
• Assist in structuring outbound sales workflows.

Participate in regular ops syncs and contribute ideas to improve processes.

Must-have

• Strong analytical and structured thinking
• Attention to detail and high ownership
• Ability to research, structure, and present insights clearly
• Experience working with Excel / Google Sheets
• Interest in operations and how different departments interact
• English — intermediate+
   

Nice to have

• Basic knowledge of HubSpot or other CRMs
• Previous experience in a startup or service company
• Familiarity with AI tools or interest in using AI for ops tasks
   

What We Offer

• Full-time internship with potential for long-term cooperation
• Experience working in two business models: outsourcing and product
• Hands-on tasks that go beyond theory — real impact on internal operations
• Learning from experienced teammates and exposure to cross-departmental work
• Remote-first culture, flexible schedule, supportive environment