PayDo

PayDo, a leading Electronic Money Institution (EMI) authorised by the FCA in the UK, FINTRAC in Canada, and MFSA in Malta, operates in 140+ countries and over 25 industries. Offering multicurrency IBANs, merchant solutions, mass payment options, acquiring, open banking, PayDo provides premium and convenient payment services. With all features available through one platform and contract, PayDo is a preferred solution for modern online businesses.
We are seeking an experienced Key Account Manager with a solid background in fintech. In this role, you will manage and nurture relationships with key clients, ensuring their needs are met while driving revenue growth.

Requirements

• Minimum of 2 years of experience as a Key Account Management (B2B)/ Legal Consulting (Fintech) or Payment Management (iGaming, Crypto, Forex, and E-commerce industries) with the same scope of responsibilities
• Previous experience working for a FinTech company, supporting B2B customers
• Experience in onboarding clients for the "direct acquiring" product
• Proactive approach
• Good communication and self-management skills, result-oriented
• Advanced level of English proficiency, Fluency in Russian

Responsibilities

• Provide and support the client with the full onboarding cycle to ensure a smooth and successful start to our collaboration (client portfolio - up to 100 clients (active/passive))
• Develop and implement strategic account plans to achieve revenue targets and strengthen relationships with key enterprise clients
• Proactively identify and pursue upsell and cross-sell opportunities within existing accounts
• Conduct regular business reviews with clients to understand their evolving needs and ensure PayDo's solutions align with their objectives
• Negotiate and close complex B2B deals with senior decision-makers at enterprise clients
• Foster and maintain strong client relationships built on trust, transparency, and mutual respect
• Monitor key performance indicators (KPIs) and metrics to track account growth, satisfaction levels, and potential risks
• Collaborate with cross-functional teams, including sales, marketing, and customer success, to ensure a seamless client experience
• Keep the AM reporting up to date

Nice to have
Compliance certifications, Legal background

We work in a result-driven culture. You will fit in if you:

• Own your work with no excuses.
• Take initiative and act before being told.
• Deliver results that make a real impact.
• Solve problems quickly with practical solutions.

What we offer:

• Annual Learning & Development Budget – invest in your growth with dedicated funds for courses, training, and certifications.
• Regular Performance Reviews Based on KPIs – for your professional growth.
• Transparent career growth – with opportunities to achieve Lead roles within 1 year, Head roles in 2 years, and even C-level within 4 years, based on exceptional performance.

• Innovation Financial Rewards – share your ideas through our PayDo Ideas Hub and earn extra bonuses.

   

Become part of a global team redefining FinTech. Your expertise, passion, and ideas will shape the future of payments with PayDo!

PayDo, a leading Electronic Money Institution (EMI) authorised by the FCA in the UK, FINTRAC in Canada, and MFSA in Malta, operates in 150+ countries and over 25 industries. Offering multicurrency IBANs, merchant solutions, mass payment options, acquiring, open banking, PayDo provides premium and convenient payment services. With all features available through one platform and contract, PayDo is a preferred solution for modern online businesses.
We are looking for a proactive Lead Generation Manager be the driving force behind our business growth, play a pivotal role in expanding our client base, identifying new market opportunities, and overseeing growth initiatives.

Your regular tasks:
— Develop and execute lead generation strategies to identify and engage potential clients;
— Create and maintain a consistent flow of high-quality leads to support the company’s growth;
— Research and target potential customers through various channels, including online platforms, events, and social networks;
— Conduct outreach efforts to establish initial contact and gather contact information;
— Assess and qualify leads to determine their fit for PAYDO’s services;
— Collaborate with the sales team to ensure that leads align with the company’s ideal customer profile;
— Maintain accurate and up-to-date lead databases, ensuring data integrity and privacy compliance;
— Use CRM tools and software to organize, track, and manage leads throughout the sales funnel;
— Where relevant, use automations to source more contacts without sacrificing quality
— Regularly analyze lead generation data to identify trends, optimise strategies, and improve conversion rates;
— Provide insights and recommendations to refine lead generation efforts;
— Work closely with the sales, marketing, and business development teams to align lead generation strategies with overall company goals;
— Communicate effectively to ensure a seamless handover of qualified leads to the sales team;
— Set and achieve lead generation targets and key performance indicators (KPIs);
— Stay informed about industry best practices and emerging lead generation techniques;
— Continuously adapt strategies to evolving market dynamics.

Main requirements:
— 1+ years of relevant field management sales experience;
— 1+ years of experience in Fintech/Payment/ High-tech and B2B Industries;
— An understanding of field sales processes, account management and the ability to execute in new markets from scratch.
— Proven experience in lead generation and prospecting, with a focus on B2B lead generation;
— Familiarity with CRM software and lead management tools;
— Strong analytical and data-driven decision-making skills;
— Excellent communication and interpersonal skills;
— Ability to work independently and collaboratively in a dynamic environment;
— Knowledge of the fintech and video games industry is a plus.

What we offer:

• Annual Learning & Development Budget – invest in your growth with dedicated funds for courses and certifications
• Regular Performance Reviews Based on KPIs – for your professional advancement
• Transparent career path – opportunity to reach Lead roles within 1 year, Head roles in 2 years, and C-level in 4 years based on performance
• Innovation Financial Rewards – share your ideas via PayDo Ideas Hub and earn extra bonuses
• Public Holidays – aligned with your country’s calendar

• Flexible payout options – via PE accounts or popular e-wallets 

   

If you are a results-oriented lead generation professional who thrives in a fast-paced environment and is eager to contribute to the growth of PAYDO, we invite you to join our team and help drive the success of our lead generation efforts.

Are you ready to take ownership of full-cycle hiring in a high-growth FinTech environment? Join the PayDo team — a tight-knit, ambitious crew where collaboration and initiative are core values.
We’re growing fast — and building our in-house Talent Acquisition function from the ground up. We need a confident, results-oriented TA Specialist to help us shape how we hire and build the teams that drive our success.

🚀 About the Role

As a Middle–Senior TA Specialist, you’ll be responsible for managing end-to-end recruitment for a range of non-technical positions (from Junior to C-Level) across multiple departments: Customer Support, Compliance, Sales, Marketing, Finance, Legal, Product, and more.
We’re looking for someone mature, fast-thinking, and resourceful — someone who thrives in change, partners effectively with hiring managers, and genuinely cares about both process and results.
   

🧩 What You’ll Be Doing

• Lead full-cycle hiring processes: sourcing, screening, interviews, offers
• Act as a strategic hiring partner to managers — understand business needs and advise on recruitment strategies
• Source proactively, using creative and data-driven methods
• Assess candidates not just on skills, but culture fit and potential
• Be involved in refining our ATS setup — from process optimization to templates, reporting, and resource structuring
• Conduct reference checks with professionalism and care
• Actively contribute to process improvements and policy updates
• Take initiative on TA projects (shaping interview process standards and role-specific scorecards, leading internal workshops or knowledge-sharing sessions, helping define our employer brand across different markets)
• Stay aware of labor market trends in key regions (especially EMEA, UK, Malta)

• Serve as a mentor to junior recruiters: give feedback, share best practices, and support their growth into confident full-cycle specialists

   

🧠 What We’re Looking For

• 3+ years of experience in Talent Acquisition, with a focus on non-tech roles
• Experience recruiting across multiple regions in Europe;
• Solid track record in hiring for FinTech or financial sector roles;
• English level — Upper-Intermediate;
• Attention to detail in writing, outreach, and scheduling;
• Strong ownership mindset — taking initiative and solving problems independently
• Thrives in ambiguity, adaptable to changing priorities
• Comfortable working in a fast-paced, international environment

Become part of a global team redefining FinTech. Your expertise, passion, and ideas will shape the future of payments with PayDo!

PayDo, a leading Electronic Money Institution (EMI) authorised by the FCA in the UK, FINTRAC in Canada, and MFSA in Malta, operates in 140+ countries and over 25 industries. Offering multicurrency IBANs, merchant solutions, mass payment options, acquiring, open banking, PayDo provides premium and convenient payment services. With all features available through one platform and contract, PayDo is a preferred solution for modern online businesses.
We are looking for a proactive Senior Product Owner to drive the development of our fintech products. In this role, you will own the product lifecycle end to end, define and prioritise features, and collaborate with cross-functional teams to ensure timely and high-quality delivery.

RequirementsGeneral

• Minimum 3 years of experience as a Product Owner or in a similar product management role in Fintech, EMI, PSP, or Banking.
• Solid understanding of the fintech ecosystem, industry trends, competitive landscape and emerging payment technologies, payment schemes and banking integrations.
• API familiarity (basic ability to read API docs, understanding request-response flows).
• Experience with Onboarding, KYC/KYB

Hard Skills

• Strong experience in stakeholder management and cross-department alignment.
• Solid background in UX principles, journey mapping, and usability best practices.
• Hands-on experience with UX analytics.
• Deep understanding of SDLC, including discovery, refinement, development, QA, release, and post-release monitoring.
• Ability to write clear and structured documentation – BRD, PRD, acceptance criteria, use-cases, flow diagrams.
• Experience working with engineering teams using Scrum/Kanban.
• Analytical thinking and ability to make decisions based on data, constraints, and risk assessment.

Soft Skills

• Ownership mindset with proactive problem-solving.
• Strong communication skills and ability to simplify complex concepts.
• High attention to detail and ability to structure ambiguous inputs.
• Empathy, user-centric mindset, and ability to balance business and tech perspectives.

ResponsibilitiesProduct Discovery & Delivery

• Own the end-to-end lifecycle of product initiatives from idea to production rollout.
• Translate business goals into clear product requirements, epics, and user stories.
• Prioritize the backlog using impact-based frameworks (value, effort, compliance, risks).
• Define acceptance criteria, ensure requirement clarity, and maintain a clean, structured backlog.

Stakeholder Management

• Work closely with Compliance, Operations, Engineering, Finance, and Customer Support teams.
• Gather business requirements, negotiate priorities, and align expectations across departments.
• Facilitate cross-functional workshops, discovery sessions, and status reviews.
• Clearly communicate product decisions, timelines, and trade-offs to internal and external stakeholders.

Technical & SDLC Collaboration

• Collaborate daily with engineering teams to clarify scope, manage dependencies, and unblock delivery.
• Maintain deep understanding of SDLC stages and ensure requirements are properly groomed before development.
• Validate technical feasibility with architects and developers; manage risks and constraints.
• Support QA in test case preparation and participate in UAT to ensure product quality.

User Experience & UX Analytics

• Advocate for user-centric product design across customer journeys and internal workflows.
• Review wireframes, prototypes, and UI designs to ensure clarity, usability, and consistency.
• Use UX analytics tools (heatmaps, session recordings, funnel analysis) to identify pain points.
• Translate insights into actionable product improvements and measurable UX outcomes.

Payments & Compliance 

• Support integrations with payment schemes such as SEPA, SWIFT, Faster Payments, ACH, etc., or support integrations with acquiring, card processing, merchant onboarding, and chargeback flows.
• Participate in discussions with banking partners, PSPs, and technical vendors.
• Understand regulatory impacts (PSD2, AML/CTF, KYC, VoP/CoP, reporting). (nice to have)

What we offer:

• Annual Learning & Development Budget – invest in your growth with dedicated funds for courses and certifications
• Regular Performance Reviews Based on KPIs – for your professional advancement
• Transparent career path – opportunity to reach Lead roles within 1 year, Head roles in 2 years, and C-level in 4 years based on performance
• Innovation Financial Rewards – share your ideas via PayDo Ideas Hub and earn extra bonuses
• Public Holidays – aligned with your country’s calendar
• Flexible payout options – via PE accounts or popular e-wallets

PayDo, a leading Electronic Money Institution (EMI) authorised by the FCA in the UK, FINTRAC in Canada, and MFSA in Malta, operates in 140+ countries and over 25 industries. Offering multicurrency IBANs, merchant solutions, mass payment options, acquiring, open banking, PayDo provides premium and convenient payment services. With all features available through one platform and contract, PayDo is a preferred solution for modern online businesses.
We are looking for a proactive Senior Product Owner to drive the development of our fintech products. In this role, you will own the product lifecycle end to end, define and prioritise features, and collaborate with cross-functional teams to ensure timely and high-quality delivery.

RequirementsGeneral

• Minimum 3 years of experience as a Product Owner or in a similar product management role in Fintech, EMI, PSP, or Banking.
• Solid understanding of the fintech ecosystem, industry trends, competitive landscape and emerging payment technologies, payment schemes and banking integrations.
• API familiarity (basic ability to read API docs, understanding request-response flows).
• Experience with Acquiring, Pay by Bank, Checkout services, and Open Banking (optional)

Hard Skills

• Strong experience in stakeholder management and cross-department alignment.
• Solid background in UX principles, journey mapping, and usability best practices.
• Hands-on experience with UX analytics.
• Deep understanding of SDLC, including discovery, refinement, development, QA, release, and post-release monitoring.
• Ability to write clear and structured documentation – BRD, PRD, acceptance criteria, use-cases, flow diagrams.
• Experience working with engineering teams using Scrum/Kanban.
• Analytical thinking and ability to make decisions based on data, constraints, and risk assessment.

Soft Skills

• Ownership mindset with proactive problem-solving.
• Strong communication skills and ability to simplify complex concepts.
• High attention to detail and ability to structure ambiguous inputs.
• Empathy, user-centric mindset, and ability to balance business and tech perspectives.

ResponsibilitiesProduct Discovery & Delivery

• Own the end-to-end lifecycle of product initiatives from idea to production rollout.
• Translate business goals into clear product requirements, epics, and user stories.
• Prioritize the backlog using impact-based frameworks (value, effort, compliance, risks).
• Define acceptance criteria, ensure requirement clarity, and maintain a clean, structured backlog.

Stakeholder Management

• Work closely with Compliance, Operations, Engineering, Finance, and Customer Support teams.
• Gather business requirements, negotiate priorities, and align expectations across departments.
• Facilitate cross-functional workshops, discovery sessions, and status reviews.
• Clearly communicate product decisions, timelines, and trade-offs to internal and external stakeholders.

Technical & SDLC Collaboration

• Collaborate daily with engineering teams to clarify scope, manage dependencies, and unblock delivery.
• Maintain deep understanding of SDLC stages and ensure requirements are properly groomed before development.
• Validate technical feasibility with architects and developers; manage risks and constraints.
• Support QA in test case preparation and participate in UAT to ensure product quality.

User Experience & UX Analytics

• Advocate for user-centric product design across customer journeys and internal workflows.
• Review wireframes, prototypes, and UI designs to ensure clarity, usability, and consistency.
• Use UX analytics tools (heatmaps, session recordings, funnel analysis) to identify pain points.
• Translate insights into actionable product improvements and measurable UX outcomes.

Payments & Compliance 

• Support integrations with payment schemes such as SEPA, SWIFT, Faster Payments, ACH, etc., or support integrations with acquiring, card processing, merchant onboarding, and chargeback flows.
• Participate in discussions with banking partners, PSPs, and technical vendors.
• Understand regulatory impacts (PSD2, AML/CTF, KYC, VoP/CoP, reporting). (nice to have)

What we offer:

• Annual Learning & Development Budget – invest in your growth with dedicated funds for courses and certifications
• Regular Performance Reviews Based on KPIs – for your professional advancement
• Transparent career path – opportunity to reach Lead roles within 1 year, Head roles in 2 years, and C-level in 4 years based on performance
• Innovation Financial Rewards – share your ideas via PayDo Ideas Hub and earn extra bonuses
• Public Holidays – aligned with your country’s calendar
• Flexible payout options – via PE accounts or popular e-wallets

PayDo, a leading Electronic Money Institution (EMI) authorised by the FCA in the UK, FINTRAC in Canada, and MFSA in Malta, operates in 140+ countries and over 25 industries. Offering multicurrency IBANs, merchant solutions, mass payment options, acquiring, open banking, PayDo provides premium and convenient payment services. With all features available through one platform and contract, PayDo is a preferred solution for modern online businesses.

We are looking for a detail-oriented and analytical Technical Writer. In this role, you'll transform complex business and technical requirements into clear, structured documentation that drives product development and supports internal teams. You'll work closely with stakeholders to document product requirements, eliminate ambiguity and ensure every feature is thoroughly documented. The ideal candidate is naturally curious, enjoys diving into technical details and believes that high-quality documentation is essential to building great products

Responsibilities:

• Document business and technical requirements for existing and new product functionality
• Analyse, clarify and document functional and non-functional requirements for IT team
• Create and maintain product specifications, user stories, acceptance criteria, process documentation and technical guides
• Maintain and continuously improve internal product documentation
• Collaborate closely with Product, IT and Stakeholders throughout the product development lifecycle
• Identify documentation gaps and inconsistencies
• Ensure documentation remains accurate and up to date as products evolve

• Contribute to documentation standards, processes and best practices 

   

Requirements:

• 2+ years of experience as a Technical Writer, Business Analyst, Product Analyst or in a similar role within a fintech environment: EMI, PSPs, Banks or SaaS companies
• Proven experience analysing and documenting business and technical requirements
• Exceptional attention to detail and the ability to organise complex information into clear, structured documentation
• Experience writing functional specifications, user stories, acceptance criteria, process flows and technical documentation
• Hands-on experience with API documentation and testing tools
• Experience working with Jira and Confluence
• Strong communication skills with the confidence to challenge unclear or incomplete requirements

• B2+ level of English

   

Nice to have:

• Understanding of payment processing, transaction lifecycles, KYB and AML processes
• Familiarity with AI tools and their application to documentation workflows

• Basic understanding of software development processes

   

We work in a result-driven culture. You will fit in if you:

• Own your work with no excuses.
• Take initiative and act before being told.
• Deliver results that make a real impact.

• Solve problems quickly with practical solutions.

   

What we offer:

• Annual Learning & Development Budget – invest in your growth with dedicated funds for courses, training, and certifications.
• Regular Performance Reviews Based on KPIs – for your professional growth.
• Transparent career growth – with opportunities to achieve Lead roles within 1 year, Head roles in 2 years, and even C-level within 4 years, based on exceptional performance.

• Innovation Financial Rewards – share your ideas through our PayDo Ideas Hub and earn extra bonuses.

   

Become part of a global team redefining FinTech. Your expertise, passion, and ideas will shape the future of payments with PayDo!

PayDo, a leading Electronic Money Institution (EMI) authorised by the FCA in the UK, FINTRAC in Canada, and MFSA in Malta, operates in 140+ countries and over 25 industries. Offering multicurrency IBANs, merchant solutions, mass payment options, acquiring, open banking, PayDo provides premium and convenient payment services. With all features available through one platform and contract, PayDo is a preferred solution for modern online businesses.

We are looking for a Onboarding Specialist to join our Onboarding team in a fast-growing fintech environment.

You will be responsible for conducting business verification (KYB), assessing client risk, and ensuring compliance with internal policies and regulatory requirements.

The role involves working with a wide range of industries, including digital industries, iGaming, and crypto, requiring strong analytical thinking.

Requirements

• 1.5+ years of experience in KYB / Business Verification / CDD/ Acquiring
• Experience in fintech, EMI, PSP, banking, or similar 
• Strong understanding of:
  • Corporate structures (UBOs, shareholders, directors)
  • Risk-based approach (not checklist-based verification)
  • AML / CTF fundamentals
• Experience working with screening tools (e.g. SumSub, ComplyAdvantage or similar)
• Ability to analyze websites and identify inconsistencies or red flags
• Experience working with high-risk industries is a strong advantage
• Good level of English (B2+)

• Ability to work with high volumes while maintaining quality

   

Responsibilities

• Perform KYB verification of business clients (documents, structure, activity)
• Conduct risk assessment 
• Analyze client websites, business models, and transaction logic
• Identify red flags and inconsistencies in client information
• Request and review additional documentation where needed
• Make approval / rejection / escalation decisions with clear justification
• Work closely with Sales, KAM, Compliance, and Transaction Monitoring teams
• Contribute to process improvements and onboarding optimization

• Maintain accurate records in internal systems (Jira, CRM, verification tools)

   

Nice to have

• Experience with crypto / VASP clients
• Experience with acquiring / merchant onboarding
• Understanding of iGaming / digital goods / high-risk industries
• Experience with regulatory frameworks (FCA, EU AML directives, MiCA awareness)
• Experience in process optimization or tools integration support

What we offer:

• Annual Learning & Development Budget – invest in your growth with dedicated funds for courses, training, and certifications.
• Transparent career growth – with opportunities to achieve Lead roles within 1 year, Head roles in 2 years, and even C-level within 4 years, based on exceptional performance.

• Clear bonus structure.

   

Become part of a global team redefining FinTech. Your expertise, passion and ideas will shape the future of payments with PayDo!

PayDo, a leading Electronic Money Institution (EMI) authorised by the FCA in the UK, FINTRAC in Canada, and MFSA in Malta, operates in 150+ countries and over 25 industries. Offering multicurrency IBANs, merchant solutions, mass payment options, acquiring, open banking, PayDo provides premium and convenient payment services. With all features available through one platform and contract, PayDo is a preferred solution for modern online businesses.
We are looking for a proactive Lead Generation Manager be the driving force behind our business growth, play a pivotal role in expanding our client base, identifying new market opportunities, and overseeing growth initiatives.

Your regular tasks:
— Develop and execute lead generation strategies to identify and engage potential clients;
— Create and maintain a consistent flow of high-quality leads to support the company’s growth;
— Research and target potential customers through various channels, including online platforms, events, and social networks;
— Conduct outreach efforts to establish initial contact and gather contact information;
— Assess and qualify leads to determine their fit for PAYDO’s services;
— Collaborate with the sales team to ensure that leads align with the company’s ideal customer profile;
— Maintain accurate and up-to-date lead databases, ensuring data integrity and privacy compliance;
— Use CRM tools and software to organize, track, and manage leads throughout the sales funnel;
— Where relevant, use automations to source more contacts without sacrificing quality
— Regularly analyze lead generation data to identify trends, optimise strategies, and improve conversion rates;
— Provide insights and recommendations to refine lead generation efforts;
— Work closely with the sales, marketing, and business development teams to align lead generation strategies with overall company goals;
— Communicate effectively to ensure a seamless handover of qualified leads to the sales team;
— Set and achieve lead generation targets and key performance indicators (KPIs);
— Stay informed about industry best practices and emerging lead generation techniques;
— Continuously adapt strategies to evolving market dynamics.

Main requirements:
— 1+ years of relevant field management sales experience;
— 1+ years of experience in Fintech/Payment/ High-tech and B2B Industries;
— An understanding of field sales processes, account management and the ability to execute in new markets from scratch.
— Proven experience in lead generation and prospecting, with a focus on B2B lead generation;
— Familiarity with CRM software and lead management tools;
— Strong analytical and data-driven decision-making skills;
— Excellent communication and interpersonal skills;
— Ability to work independently and collaboratively in a dynamic environment;
— Knowledge of the fintech and video games industry is a plus.

If you are a results-oriented lead generation professional who thrives in a fast-paced environment and is eager to contribute to the growth of PAYDO, we invite you to join our team and help drive the success of our lead generation efforts.

PayDo, a leading Electronic Money Institution (EMI) authorised by the FCA in the UK, FINTRAC in Canada, and MFSA in Malta, operates in 140 countries and over 25 industries. Offering multicurrency IBANs, merchant solutions and mass payment options, PayDo provides premium and convenient payment services. With all features available through one platform and contract, PayDo is a preferred solution for local and international payments.

We are looking for BI Analyst who will be responsible for collecting, transforming, and visualizing business data to support operational and strategic decisions across the company.

This role involves building dashboards and automated reports, maintaining data accuracy, and providing actionable insights to departments such as Finance, Payments, Operations, and Product.

The ideal candidate combines strong analytical and SQL skills with a practical understanding of BI tools and business processes.

Requirements:

• Experience: 2+ years of experience as a BI Analyst, Data Analyst, or similar analytical role in fintech, payments, e-commerce, or related industries.

• Reporting & Visualization: Hands-on experience building dashboards and reports in Tableau, Power BI, Grafana, or Metabase. Ability to design clear, actionable visualizations with attention to usability and accuracy.

• SQL Expertise: Strong command of SQL — writing complex queries, optimizing joins, working with analytical functions, and ensuring query performance.

• Data Modeling: Understanding of relational and analytical data models (OLTP, OLAP). Ability to structure data for reporting and maintain data consistency across multiple sources.

• Automation Skills: Experience automating data collection, processing, and reporting workflows. Familiarity with ETL concepts and scheduling tools.

• Analytical Thinking: Strong problem-solving mindset and ability to translate business requirements into data-driven insights.

• Attention to Detail: High accuracy in working with numbers and visual data; ability to detect inconsistencies and ensure data integrity.

• Communication: Ability to clearly explain analytical findings to both technical and non-technical stakeholders. Comfortable gathering requirements from business teams.

• Documentation: Experience maintaining technical and process documentation in Confluence.

• English: Upper-intermediate.

Responsibilities:

 BI Report Development

• Prepare both regular (daily/weekly/monthly) and ad‑hoc Tableau/Grafana/Metabase reports across various business domains (finance, sales, marketing, etc.).

• Gather and analyze stakeholder requirements, draft detailed functional specifications, and design report wireframes.

• Validate data accuracy and visual elements; review and finalize reports with stakeholders.

• Implement (daily/weekly/monthly) email report summaries.

• Implement event-based (trigger) notifications from reports to different departments via email (or other channels) 

 Report Automation

• Streamline existing data collection, processing, and aggregation workflows using scripts (SQL).

• Reduce manual effort, accelerate report refresh cycles, and ensure process reliability.

 Database Interaction

• Design and maintain database schemas (OLTP/OLAP), document data models.

• Write high‑performance SQL queries, apply indexing, and optimize complex JOINs.

• Ensure data integrity and consistency, perform transaction audits, and manage access controls.

 Data Extraction

• Set up secure, reliable export procedures for CSV/Parquet/JSON formats.

• Automate data dumps for internal teams and external partners.

• Perform data quality checks and completeness validation at each extraction stage.

BI System Configuration

• Grafana, Tableau or Power BI: Prepare datasets and data models; build interactive dashboards; configure filters, parameters, and Level of Detail (LOD) calculations; publish reports on Tableau Server/Online with appropriate permissions.

• Metabase: Develop queries via the Question Builder and custom SQL editor; design cards and dashboards; enable parameterized reporting; automate report deliveries via email (is plus)

Technical Support

• Advise team members on BI tools and reporting best practices.

• Conduct training sessions and workshops for end users.

• Rapidly troubleshoot incidents; maintain process documentation and user guides in Confluence.

We work in a result-driven culture. You will fit in if you:

• Are meticulous, dependable, and proactive.

• Communicate clearly and professionally with regulators and team members.

• Have a strong problem-solving mindset and the ability to explain fraud scenarios to non-technical stakeholders.

• Demonstrate high attention to detail and can prioritize effectively in fast-changing risk environments.

• Take a proactive approach to identifying new patterns, proposing improvements, and preventing fraud before it occurs.

What we offer:

• Annual Learning & Development Budget – invest in your growth with dedicated funds for courses and certifications

• Regular Performance Reviews Based on KPIs – for your professional advancement

• Transparent career path – opportunity to reach Lead roles within 1 year, Head roles in 2 years, and C-level in 4 years based on performance

• Innovation Financial Rewards – share your ideas via PayDo Ideas Hub and earn extra bonuses

• Paid Vacation & Sick Leave – with flexibility to transfer unused days or receive compensation

• Public Holidays – aligned with your country’s calendar

• Flexible payout options – via PE accounts or popular e-wallets

PayDo, a leading Electronic Money Institution (EMI) authorised by the FCA in the UK, FINTRAC in Canada, and MFSA in Malta, operates in 140+ countries and over 25 industries. Offering multicurrency IBANs, merchant solutions, mass payment options, acquiring, open banking, PayDo provides premium and convenient payment services. With all features available through one platform and contract, PayDo is a preferred solution for modern online businesses.

We are looking for a detail-oriented and analytical Technical Writer. In this role, you'll transform complex business and technical requirements into clear, structured documentation that drives product development and supports internal teams. You'll work closely with stakeholders to document product requirements, eliminate ambiguity and ensure every feature is thoroughly documented. The ideal candidate is naturally curious, enjoys diving into technical details and believes that high-quality documentation is essential to building great products

Responsibilities:

• Document business and technical requirements for existing and new product functionality

• Analyse, clarify and document functional and non-functional requirements for IT team

• Create and maintain product specifications, user stories, acceptance criteria, process documentation and technical guides

• Maintain and continuously improve internal product documentation

• Collaborate closely with Product, IT and Stakeholders throughout the product development lifecycle

• Identify documentation gaps and inconsistencies

• Ensure documentation remains accurate and up to date as products evolve

• Contribute to documentation standards, processes and best practices 

Requirements:

• 2+ years of experience as a Technical Writer, Business Analyst, Product Analyst or in a similar role within a fintech environment: EMI, PSPs, Banks or SaaS companies

• Proven experience analysing and documenting business and technical requirements

• Exceptional attention to detail and the ability to organise complex information into clear, structured documentation

• Experience writing functional specifications, user stories, acceptance criteria, process flows and technical documentation

• Hands-on experience with API documentation and testing tools

• Experience working with Jira and Confluence

• Strong communication skills with the confidence to challenge unclear or incomplete requirements

• B2+ level of English

Nice to have:

• Understanding of payment processing, transaction lifecycles, KYB and AML processes

• Familiarity with AI tools and their application to documentation workflows

• Basic understanding of software development processes

• Own your work with no excuses.
• Take initiative and act before being told.
• Deliver results that make a real impact.
• Solve problems quickly with practical solutions.

• Annual Learning & Development Budget – invest in your growth with dedicated funds for courses, training, and certifications.
• Regular Performance Reviews Based on KPIs – for your professional growth.
• Transparent career growth – with opportunities to achieve Lead roles within 1 year, Head roles in 2 years, and even C-level within 4 years, based on exceptional performance.
• Innovation Financial Rewards – share your ideas through our PayDo Ideas Hub and earn extra bonuses.