Jobs Customer/Technical Support

Required skills

— English proficiency: Upper-Intermediate level or above;
— Proficiency in Google Workspace and MS Excel;
— Previous experience in customer service is required;
— Highly organized, detail-oriented, and able to work independently;
— Strong analytical and problem-solving skills;
— Strong business acumen and excellent relationship-building skills;
— Proactive, adaptable, and able to respond quickly to changing priorities;
— Highly responsive, with the ability to work effectively under pressure and handle stressful situations.
 

As a plus

— Experience in AdTech
— Experience with Prebid, server-to-server integrations, or SDK mediation setups
— Experience leading or mentoring junior team members in an ad tech environment
— Knowledge about adservers, OpenRTB, VAST, SSP, DSP
 

We offer
— Comfortable working environment in a modern Kyiv office

— Opportunity to work in a multicultural, friendly, and collaborative team
— Internal learning and professional development opportunities
— Competitive salary linked to the USD
— All necessary tools and equipment to support your work
— Strong team culture built on knowledge sharing, collaboration, and continuous professional growth
— Exciting and ambitious projects where you can make an impact and unlock your full potential
— Paid annual leave, sick leave, and public holidays
— An additional paid day off on your birthday
 

Responsibilities

— Own a portfolio of publisher and demand partner accounts, serving as the primary strategic point of contact
— Lead endpoint integrations via OpenRTB across both supply and demand sides
— Monitor and optimize performance across ad servers, SSPs, and quality tools, proactively identifying issues, mismatches, and revenue growth opportunities
— Daily monitoring of performance of managed accounts
— Communicate with partners and represent Luna Media’s standards externally, while coordinating cross-functionally with internal teams
— Manage multiple platforms and partnerships simultaneously with a high degree of ownership and organization
 

Project description

Luna Media is redefining how digital advertising works, connecting premium supply with smart demand across Mobile (in-app) and CTV through cutting-edge programmatic technology, AI-driven optimization, and real-time bidding. We move fast, think big, and build partnerships that last.

We’re looking for a Programmatic Account Manager to join our team. In this role, you’ll own strategic partner relationships while overseeing the technical operations, performance optimization, and day-to-day management of integrations and traffic flows. This is a position for someone who brings both a commercial mindset and deep technical fluency, someone who can lead partner conversations at a strategic level while still diving into the details when it counts.

We are looking for a highly skilled, client-focused Account Manager to oversee and expand relationships within their own VIP base. In this role, you will manage your own dedicated VIP portfolio, focusing on cultivating loyalty and long-term engagement with the same high-value clients. This position demands a strong mix of personalized customer engagement, data-driven insights, and strategic account growth. The successful candidate will be proactive, analytical, and capable of delivering tailored experiences that strengthen loyalty, enhance satisfaction, and drive consistent revenue growth.
 

HOW YOU WILL MAKE AN IMPACT

• VIP Relationship Management: Manage a dedicated portfolio of VIP clients, maintaining daily communication and building long-term loyalty by consistently engaging with the same high-value clients from your personal base.
• Multi-Channel Communication: Maintain regular contact with clients through emails, phone calls, and messengers, adapting tone and strategy to suit customers’ needs.
• Data & Metrics: Analyze client behavior and key metrics to identify opportunities for growth, retention, and reactivation.
• Upsell Strategy Development: Create and execute tailored upselling strategies to maximize clients’ value and increase revenue.
• Reporting: Prepare detailed reports on account performance, trends, and campaign outcomes.
• Cross-Department Collaboration: Work closely with other teams to coordinate strategies and deliver seamless customer experiences.
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Previous experience in account management, customer relations, or sales (iGaming or betting industry experience is a plus).
• Strong communication skills, both written and verbal, with the ability to adapt across different channels.
• Analytical mindset with proficiency in working with KPIs, reports, and CRM systems.
• Target-driven with proven ability to implement upselling or cross-selling strategies.
• Fluency in English.
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

About the role

We are looking for an experienced and self-driven Lead Systems Administrator to manage IT operations across our European offices.

This person will be responsible for employee devices, office IT infrastructure, user support, vendor coordination, asset management, and basic information security controls. The role requires someone located in the European Union who can work independently, provide remote support to multiple locations, and travel to European offices when on-site assistance is required.

The successful candidate will not only resolve technical issues but will also build and improve a structured IT support process across the region.
 

Key responsibilities

User and workplace support

• Provide remote and on-site IT support to employees across European offices.
• Configure, deploy, maintain, and troubleshoot Windows and macOS laptops.
• Support office equipment, including monitors, docking stations, printers, scanners, conference room equipment, and other peripherals.
• Troubleshoot connectivity, Wi-Fi, VPN, software, account access, and hardware-related issues.
• Support employee onboarding, offboarding, and equipment replacement processes.
• Prepare devices and user accounts for new employees.
• Ensure access and company data are properly removed or secured during offboarding.
• Maintain clear communication with users and ensure support requests are resolved within agreed timelines.
   

Helpdesk and IT processes

• Establish and maintain a centralized helpdesk and ticket management process.
• Define request categories, priorities, escalation procedures, and response expectations.
• Create and maintain internal IT documentation, troubleshooting guides, and employee instructions.
• Identify recurring issues and implement permanent solutions instead of repeatedly resolving the same incidents.
• Track support performance, common issues, unresolved requests, and user satisfaction.
• Coordinate escalations with internal engineering teams, software providers, and external vendors.
   

Device and asset management

• Maintain an accurate inventory of laptops, accessories, licenses, and other IT equipment across European offices.
• Manage the complete device lifecycle, including purchasing, configuration, assignment, repair, replacement, return, and secure disposal.
• Implement and maintain device management standards using MDM or endpoint management solutions.
• Ensure devices are encrypted, updated, protected, and compliant with company security requirements.
• Manage software deployment, operating system updates, endpoint protection, and device configuration policies.
• Monitor warranty status and coordinate repairs or replacement with vendors.
   

Office IT infrastructure

• Support and maintain office networks, Wi-Fi, internet connectivity, printers, meeting room systems, and other local infrastructure.
• Coordinate office openings, relocations, expansions, and IT equipment installations.
• Diagnose local network and connectivity issues and work with internet providers or local contractors to resolve them.
• Maintain basic documentation for each office, including network configuration, equipment inventory, providers, contracts, and emergency contacts.
• Ensure critical office infrastructure has appropriate backup and recovery procedures where required.
   

Vendor and procurement management

• Identify, evaluate, and select local IT suppliers, repair services, internet providers, and other technical vendors.
• Request and compare commercial proposals.
• Coordinate equipment purchasing and service delivery.
• Monitor vendor performance, service quality, costs, contracts, and SLA compliance.
• Maintain relationships with vendors across different European countries.
• Look for opportunities to standardize equipment and reduce unnecessary costs.
   

Security and access management

• Apply and monitor company IT security policies across employee devices and offices.
• Ensure laptops use disk encryption, screen locking, endpoint protection, secure authentication, and current operating system updates.
• Support implementation and maintenance of multi-factor authentication, password management, VPN, and device management solutions.
• Assist with user access reviews and removal of unnecessary access.
• Help security team identify and escalate security risks, suspicious activity, lost devices, phishing attempts, and policy violations.
• Support security awareness activities and provide employees with practical guidance on secure device usage.
• Ensure company equipment and data are handled in accordance with internal policies and applicable European data protection requirements.
   

Required experience and skills

• 8+ years of experience in IT support, system administration, workplace IT, or a similar role.
• Practical experience supporting users across multiple offices or countries.
• Strong troubleshooting skills for Windows and macOS devices.
• Experience with Google Workspace administration.
• Experience with user onboarding, offboarding, account management, and access permissions.
• Understanding of office networks, Wi-Fi, VPN, DNS, DHCP, TCP/IP, and basic firewall concepts.
• Experience supporting printers, meeting room equipment, and office peripherals.
• Experience with ticketing or helpdesk systems such as Jira Service Management, Zendesk, Freshservice, ServiceNow, or similar.
• Understanding of endpoint security, disk encryption, MFA, password managers, antivirus or EDR solutions, patch management, and secure device disposal.
• Experience managing IT assets, equipment procurement, and external vendors.
• Ability to document processes and create clear technical instructions.
• Strong organizational and prioritization skills.
• Ability to work independently, take ownership, and make practical decisions without constant supervision.
• Good written and spoken English.
   

Nice to have

• Experience establishing a helpdesk process from scratch.
• Experience managing IT operations for distributed or remote-first companies.
• Experience with identity providers and SSO solutions such as Microsoft Entra ID, Okta, Google Workspace
• Basic knowledge of Linux.
• Experience with automation using PowerShell, Bash, Python, or similar tools.
• Familiarity with ISO 27001, SOC 2, GDPR, or similar security and compliance frameworks.
• Experience with Apple Business Manager, Windows Autopilot, zero-touch device deployment, or similar technologies.
• Experience supporting office IT projects in several European countries.
   

Personal qualities

• Strong sense of ownership and responsibility.
• Service-oriented approach and good communication with non-technical employees.
• Ability to organize work without detailed day-to-day supervision.
• Practical and cost-conscious decision-making.
• Ability to distinguish urgent incidents from routine support requests.
• Willingness to investigate root causes and improve processes.
• Comfortable coordinating several vendors, offices, and requests simultaneously.
   

Location and working model

• The candidate must be based in the European Union.
• The role is primarily remote.
• Occasional travel to company offices across Europe will be required.
• The candidate must be legally authorized to work in their country of residence.
• Availability during standard European business hours is required.
   

Success in this role

During the first months, the successful candidate is expected to:

• Create a clear inventory of European IT equipment, vendors, systems, and office infrastructure.
• Introduce or improve the centralized helpdesk process.
• Standardize employee onboarding and offboarding procedures.
• Establish minimum device and endpoint security requirements.
• Document the IT setup and escalation contacts for every European office.
• Identify major operational and security risks and prepare an improvement plan.
• Improve visibility into IT costs, equipment lifecycle, and vendor performance.
• Reduce recurring support issues through standardization, documentation, and automation.

EverHelp is a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp received 9 international workplace and employer awards. The company ranked #1 in the Top 30 Inspiring Workplaces in Europe, was named the #1 employer among European companies with 500-4,999 employees, and earned Best-in-Class recognition across 6 categories: Culture & Purpose, Leadership, Inclusion & Belonging, Wellbeing, Employee Voice, and Employee Experience. EverHelp was also named one of the 28 Best Places to Work by Business Intelligence Group - a global award recognizing companies with strong workplace cultures and outstanding employee experience.

Our statement:

• We’re against war and unjustified aggression,
• We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,
• We provided the team with charging stations,
• We continue to work together for the future of Ukraine.

Customer Support Representative

As EverHelp continues expanding its portfolio of international customer support projects, we are looking for a Customer Support Representative to join a new collaboration with a fast-growing European technology company. In this role, you will provide first-line support to users of a SaaS platform, helping them navigate the product, resolve booking and account-related issues, and troubleshoot basic technical problems.

The working schedule is Monday–Friday, 09:00–18:00 EST/EDT, including a 1-hour lunch break.

Your future responsibilities include:

• Providing first-line B2C customer support via live chat and email, with phone support potentially introduced in the future;
• Assisting customers with bookings, account and license-related questions, product navigation, and basic technical issues;
• Troubleshooting customer cases independently and escalating technical or non-standard issues when necessary;
• Explaining product features and processes in a clear and simple way to non-technical users;
• Identifying recurring customer issues and proactively sharing observations and improvement opportunities with the team.

Needed experience & skills:

• 1–3 years of Customer Support experience, preferably within a SaaS or technology product;
• English C1, with strong written and spoken communication skills;
• Experience with troubleshooting and a structured approach to problem-solving;
• Ability to quickly learn new products and workflows and explain them clearly to non-technical customers;
• Strong proactivity and ownership — ability to identify issues, raise concerns, and take initiative rather than simply process incoming requests;
• Good judgment and ability to make quick decisions about whether a case can be resolved independently or requires escalation;
• Patience and a customer-focused approach when supporting users with different levels of technical knowledge;
• Comfortable using AI-powered tools and open to adopting AI as part of everyday workflows.

Nice to have:

• Hands-on experience with Intercom or similar customer support platforms;
• Previous experience supporting a SaaS product;
• Experience working with customers in logistics or other operational industries.

Work with EverHelp is about:

• 20+ vacation days and 10 paid sick leaves;
• Ability to work fully remotely;
• A professional team of specialists ready to share their expertise, along with internal communities and team activities that foster continuous learning and development both within the team and individually;
• Opportunity for career growth. 32% of our teammates obtained a new role during their first year of work in our company. 86% of our Team Leads have been our Customer Support Agents in the past.

Submit your resume and join our team!

Precoro is an innovative AI-powered procurement centralization & automation В2В SaaS platform, helping companies eliminate manual tasks and control purchasing activities across all subsidiaries. With over 1,000 customers in more than 80 countries, Precoro has proven its ability to create real business value and deliver substantial cost savings.

As we scale, we’re looking for a Customer Support Specialist

You will be directly responsible for troubleshooting technical cases, maintaining SLAs, and delivering top-tier support that turns everyday users into long-term Precoro advocates. 💫

Responsibilities

• Multi-Channel Support: Respond to client queries via chats, emails, video conferences, and phone calls (very seldom).
• Troubleshooting & Escalation: Analyze support requests, troubleshoot issues, reproduce and test reported problems, and escalate cases to the appropriate team when necessary.
• Customer Satisfaction: Provide customers with accurate, effective, and customer-focused solutions while ensuring a high level of satisfaction.
• SLA & Quality Standards: Meet established service level agreements (SLAs) and support quality standards.
• Knowledge Base Maintenance: Document troubleshooting steps, known issues, and resolutions to maintain an up-to-date knowledge base.

• Product Improvement: Gather customer feedback and report recurring issues or feature requests to help improve the product.

   

🎯 Requirements

Must-Haves:

• Relevant Experience: Previous experience in Customer Support, Client Success, or a client-facing role (preferably in B2B or SaaS).
• English Proficiency: Proficient written and oral English.
• Analytical Mindset: Analytical thinking and root cause analysis.
• Attention to Detail: Detail-oriented approach.
• Problem-Solving Skills: Strong problem-solving abilities.
• Empathic Communication: Professional and empathic communication to clearly explain solutions and build positive relationships with customers.
• Priority Management: Ability to manage multiple priorities efficiently.

• Ownership Mindset: Ownership mindset with the ability to take responsibility for customer cases and drive them to resolution.

   

Nice-to-Haves:

• International Communication: Hands-on experience communicating with foreign customers.
• Technical Skills: Solid working knowledge of Excel.
• Information Processing: Ability to quickly extract key insights and main points from given information.
• Continuous Growth: Strive for self-development, learning, and continuous improvement.
• Adaptability: Willingness to adapt and thrive in a fast-paced, dynamic environment.

• Conflict Resolution: Ability to handle and diffuse challenging or stressful customer situations with ease.

   

Working Hours:

Working aligned with Central European Time (CET)

📈 What Success Looks Like:

• 3 Months:
  • Successfully complete onboarding and integrate into the team.
  • Take over basic support cases and start resolving medium-complexity requests.
  • Demonstrate alignment with core company values (ownership, responsibility, feedback, communication).
  • Begin taking responsibility for a specific product module or area.
• 6 Months:
  • Become an expert in handling medium-complexity cases and start resolving critical support requests.
  • Suggest process and product improvements based on customer feedback.
  • Ramp up to standard CSM productivity levels.
• 9 Months:
  • Master the resolution of critical support cases.
  • Actively contribute to evolving the team's support culture.
• 12 Months:
  • Serve as an absolute expert in Precoro’s product, business values, and customer cases.
  • Demonstrate out-of-the-box thinking and contribute to team leadership.

  • Take the lead on one of the internal support projects.

     

🎁 Why you’ll love working at Precoro:

• Trust as a Core Value: No micromanagement—we truly value your ideas and initiatives.
• Supportive Team Culture: You will never be left to figure things out alone; our team is open, honest, and always ready to help.
• Professional Development Allowance: We invest in your growth by covering courses, lectures, and other learning opportunities.
• 26 Days of Paid Time Off (15 vacation days + 11 public holidays)
• Health Benefits: Medical insurance (after six months) and unlimited sick leave with no doctor's note required—because your health comes first.
• Pet-Friendly Office in Kyiv: Love your furry friend? Bring them to work with you!

• Standing with Ukraine: We actively support the Armed Forces of Ukraine and contribute to initiatives that bring our victory closer.

  
  Our hiring process is transparent and efficient:

• Resume Screening: We carefully review all applications, but will only contact candidates whose background aligns with the role requirements.
• Recruiter Interview: 45 minutes
• Test Assignment

• Technical Interview with Hiring Manager: 1 hour

   

The trial period will last 3 months, after that, you’ll get lots of congratulations!

Join the Precoro team and let’s create innovation together! 🤩 We truly appreciate every application, but will reach out only to candidates whose profiles align with the role.

🌟 Company Overview
Chern & Co Ltd is a growing European corporate services company specialising in company formation, accounting, tax registration, and compliance support in Ireland, with expansion to the UK planned soon.
We help international entrepreneurs, startups, SMEs, and e-commerce businesses establish and manage companies across Europe.

🔥 Position Overview
We are looking for a proactive and detail-oriented Client Success Manager & Case Manager to become the main point of contact for our clients.
In this role, you will manage client relationships, coordinate service delivery, and ensure an excellent customer experience while supporting long-term client retention and business growth.

📌 Employment Details
Location: Remote
Employment Type: Full-Time, Permanent. Independent contractor
Schedule aligned with Ireland (GMT), with some flexibility

💥 Requirements
● 2+ years of experience in Client Success, Account Management, Customer Support, or a similar client-facing role.
● Strong written and spoken English.
● Experience working with CRM systems (Bitrix24, HubSpot, Zoho, or similar).
● Excellent communication and relationship-building skills.
● Strong organizational and multitasking abilities.
● Attention to detail and proactive approach.
● Comfortable working in a KPI-driven environment.

💫 Key Responsibilities
● Manage a portfolio of client accounts and act as their main point of contact.
● Build long-term relationships and provide exceptional customer support.
● Coordinate company formation, accounting, tax, and compliance services.
● Work closely with internal teams and external partners to ensure timely service delivery.
● Identify cross-selling and upselling opportunities.
● Maintain accurate client information and communication in CRM.
● Prepare quotations, proposals, and client documentation.
● Resolve client issues and ensure high customer satisfaction.

💡 Nice to Have
● Experience in corporate services, legal, accounting, tax, or compliance.
● Experience working with international B2B clients.
● Commercial mindset with experience in upselling or account growth.
● Additional languages (German, Spanish, Chinese, etc.).

💼 What We Offer
● Competitive salary €1,100–€1,300/month (higher compensation may be considered for candidates with highly relevant experience).
● Quarterly performance bonus based on cross-selling and upselling results.
● Independent contractor agreement.
● 20 paid vacation days, increasing to 30 days after one year.
● Professional development budget of up to €500/year (after 6 months).
● Full onboarding and training.
● Career growth opportunities within a fast-growing international company.
● Mentorship from experienced professionals.
● 100% remote work with an international team.

We are looking for a Customer Support Lead to take ownership of our existing Support function and help evolve it into a more structured, measurable, scalable, and AI-driven operation.
 

You will lead the Customer Support team and work closely with the Head of Payments to develop and strengthen the Support function.

This role is for a proactive leader who can identify opportunities for improvement, bring structure where it is missing, and continuously improve the way Customer Support operates as the business grows.

‍

Responsibilities:

• Own and continuously develop the Customer Support function, identifying opportunities to improve quality, efficiency, and scalability.
• Lead the Support team: assess current performance, identify strengths and development areas, set clear expectations, and continuously improve team effectiveness and quality.
• Define and implement clear quality standards, performance expectations, and workload and capacity management approaches.
• Analyze the current team schedule and coverage model and propose improvements based on workload and business needs, scaling the team when necessary.
• Build transparent Support analytics and regular reporting across key metrics such as First Response Time, Resolution Time, SLA Adherence, CSAT, AHT, productivity, workload, utilization, and capacity.
• Monitor billing-related metrics such as Refund Rate, Saved Cancellation %, and Dispute Win Rate and identify opportunities for Support to positively impact business outcomes.
• Review and optimize Support processes, identify bottlenecks and repetitive manual work, and drive AI, automation, and self-service initiatives with measurable impact.
• Develop and maintain a structured knowledge base, SOPs, FAQs, and operational documentation.
• Build a strong feedback loop between Support and Product: collect and analyze customer feedback, identify recurring issues and insights, and turn them into actionable product improvements and new ideas.
• Work closely with Payments, Product, Analytics, Engineering, and Legal on cross-functional initiatives related to customer experience and operational efficiency.
• Stay hands-on when needed, including working with Zendesk, Support analytics, workflows, and complex customer cases.

What we look for:

• 3+ years of experience in Customer Support / Customer Operations, including at least 1–2 years in a leadership role.
• Experience working with B2C digital / web products, preferably with subscription-based or billing-heavy customer journeys, including refunds, cancellations, subscriptions, chargebacks / disputes, and payment complaints.
• Proven people-management experience, including performance management, team development, workload management, onboarding, and quality control.
• Experience building, redesigning, or significantly improving Support processes rather than only maintaining existing operations.
• Strong analytical mindset and hands-on experience with Support metrics, with the ability to define baselines and targets, identify problems through data, and measure the impact of changes.
• Strong understanding of workload and capacity management and the ability to make data-informed decisions around team efficiency and staffing needs.
• Hands-on experience with Zendesk or a similar Helpdesk platform, including workflows, automations, routing, SLA policies, and reporting.
• Practical experience with Support automation, AI agents, AI copilots, chatbots, self-service, or other solutions that reduce repetitive manual work.
• Experience collaborating with Product teams and turning customer feedback and Support data into actionable product insights.
• Strong ownership, project management, and stakeholder management skills.
• Upper-Intermediate English or higher.

We offer:

• An opportunity to shape Support processes, metrics, quality standards, automation, and team practices rather than simply maintain an established setup.
• Close collaboration with the Head of Payments and cross-functional teams including Product, Analytics, Engineering, and Legal.
• The opportunity to build and scale AI-first Support processes and experiment with new automation and self-service approaches.
• A clear growth opportunity toward broader ownership of the Customer Support function as the business and team scale.
• Competitive compensation based on your experience, expertise, and impact.
• Access to available AI tools.
• Reimbursement of professional courses and trainings.
• Flexible working hours.
• Professional equipment and access to the necessary programs.
• Paid vacations, sick days, and other benefits.
• Medical insurance.
• A variety of corporate events and team-building activities.

We are seeking a dedicated and passionate Support manager to join our dynamic team. As a Support manager, you will be the face of our company, interacting with our customers and providing them with the best possible experience.

We offer flexible working hours in order to promote a healthy balance between work and personal life.

These hours include

• a day shift from 14:00 to 22:00(1−2 times per week),
• a night shift from 22:00 to 06:00(2+ times per week).

What you’ll do

• Respond to customer inquiries and concerns via email, phone, or chat in a timely and professional manner
• Understand and resolve customer issues and complaints
• Provide product and service information to customers
• Coordinate with other teams to ensure timely resolution of customer issues
• Identify and escalate complex issues to the appropriate team members
• Build new and upgrade established channels, means and processes to improve the customer journey
• Up-sell company products in collaboration with sales teams to ensure growth attainment

What we expect from you

• Advanced English (excellent written and verbal communication skills B2,C1)
• Strong problem-solving skills and the ability to think critically
• Ability to multitask and prioritize tasks effectively
• Strong customer service skills and a passion for helping others
• A fast learner with that remains calm and professional under pressure
• Experience in a customer-facing role is preferred, but not required
• Proficiency in basic computer skills and software
• Flexibility to work non-standard hours, including night shifts, weekends and holidays

Job Summary: 

We are seeking skilled Platform Support Engineers to join our team at PAR Retail. This role is critical in ensuring the stability and reliability of our platform by managing customer-reported issues, troubleshooting technical problems, and maintaining accurate system documentation. 

The ideal candidate should have experience working in a technical support environment, with basic skills in SQL, XML data analysis, and system monitoring tools. This role requires excellent problem-solving abilities, attention to detail, and the ability to communicate effectively with both internal teams and customers. 

Key Responsibilities:

Issue Intake & Initial Investigation 

• Monitor and triage incoming support tickets submitted by clients in Jira. 
• Validate and investigate issues by reviewing database records, XML structures, and system logs. 
• Identify common data discrepancies and validate reports against POS transaction data. 
• Provide customers with guidance on common report errors and necessary corrections. 

Troubleshooting & Resolution 

• Utilize SQL queries and data analysis techniques to diagnose issues. 
• Identify whether an issue can be resolved at the support level or requires escalation. 
• Work with internal tools like Azure Application Insights to monitor system behavior and detect anomalies. 
• Document troubleshooting steps and resolutions for internal reference. 

Escalation to Engineering  

• Escalate unresolved issues to the various Engineering teams if deeper system investigation is required. 
• Create Jira engineering tickets with detailed findings, logs, and error reports. 
• Collaborate with engineering teams to ensure timely fixes and follow-ups. 

Communication & Maintenance Updates 

• Provide clear, professional updates to clients on the status of their issues. 
• Notify customers and internal teams of system maintenance, updates, and resolutions. 
• Maintain Statuspage/Email updates for scheduled releases and incident communications. 

Continuous Improvement & Documentation 

• Contribute to the knowledge base (KB) and internal documentation by writing and updating articles. 
• Participate in team meetings, sharing learnings from resolved cases to improve processes. 
• Identify recurring issues and propose long-term solutions to enhance system reliability. 

Requirements & Skills: 

• Experience in technical support, IT operations, or a similar role. 
• SQL skills for querying and troubleshooting data issues would be a great addition. 
• Familiarity with XML structures and data formatting. 
• Experience using monitoring tools like Azure Application Insights or similar. 
• Ability to communicate effectively with both technical and non-technical stakeholders. 
• Experience with Jira Service Desk managing support tickets. 

Work Schedule & Availability 

• Core working hours: 3pm – 12am Kyiv time, Mon-Fri (Remote). 
• Participation in daily standups and customer support meetings. 
• On-call responsibilities may be required for urgent support issues outside of core hours. 

Who We Are

PAR Retail, with its Open Commerce® product suite and patent pending Wallet Steering® System, empowers Convenience & Fuel Retailers to gain more share of wallet and customer lifetime value than possible with any other solution provider. Stuzo’s unified Open Commerce product suite consists of: Activate for Intelligent 1:1 Loyalty, Transact for Contactless Commerce, and Experience for Cross-Channel Customer Experiences. Stuzo’s solutions are supported by a set of subscription-based program management services and are contractually backed by its 1.5X Performance Guarantee.  

Position Summary: 

The Member Support Representative serves as the frontline support contact for members participating in loyalty programs powered by our platform. This role requires confident communication, empathetic problem-solving, and the ability to assist members via phone, email, and chat. You'll help resolve issues related to app functionality, loyalty program questions, account verification, and rewards redemptions, including processing balance adjustments when appropriate. 

Key Responsibilities: 

• Confidently communicate with members across channels (phone, email, chat), providing timely and professional responses. 
• Troubleshoot and resolve questions related to loyalty accounts, mobile app access, account linking, and program participation. 
• Process loyalty balance adjustments within established guidelines, ensuring member satisfaction while balancing business needs. 
• Educate members on program benefits, app features, and how to get the most out of their loyalty experience. 
• Follow internal workflows to escalate complex issues to retailer support or platform teams as needed. 
• Maintain accurate and complete documentation of all member interactions in the ticketing system. 
• Uphold service-level agreements for first response time and resolution, adapting tone and messaging to fit the situation. 

• Support high-volume periods and marketing campaigns with poise and efficiency. 

   

Requirements: 

• Prior experience in a customer-facing role (call center, email, or chat support preferred). 
• Proficiency in spoken and written English is required to ensure clear and effective communication with members. 
• Strong written and verbal communication skills. Able to explain technical and program-related concepts clearly to a non-tech-savvy audience. 
• Comfortable handling difficult conversations and turning negative experiences into positive outcomes. 
• High attention to detail and a knack for identifying patterns in support issues. 
• Familiarity with CRM systems (FreshDesk, Zendesk, Salesforce, etc.), mobile apps, loyalty programs, or digital customer experiences is a plus. 

• A team-first attitude with the ability to multitask in a fast-paced, member-focused environment. 

   

Success Traits: 

• Confidence & Empathy: Projects assurance while staying patient and solution oriented. 
• Adaptability: Thrives in changing environments with varying support topics and priorities. 
• Ownership: Takes responsibility for delivering a great experience with minimal supervision. 

• Clarity: Communicates precisely, keeping the member informed throughout. 

   

 Schedule: 

• Minimum of 32 hours per week (Monday-Sunday), with scheduling based on business needs. 
• Availability during holidays is required. 

• Covering business hours between 6am – 6pm ET (we have different shifts).

   

  We offer:

• Long-term employment;
• Competitive compensation with regular performance based salary and career development reviews;
• Flexible working hours;
• Unique and friendly environment where everyone can explore and learn new technologies.

Who We Are

PAR Stuzo, with its Open Commerce® product suite and patent pending Wallet Steering® System, empowers Convenience & Fuel Retailers to gain more share of wallet and customer lifetime value than possible with any other solution provider. Stuzo’s unified Open Commerce product suite consists of: Activate for Intelligent 1:1 Loyalty, Transact for Contactless Commerce, and Experience for Cross-Channel Customer Experiences. Stuzo’s solutions are supported by a set of subscription-based program management services and are contractually backed by its 1.5X Performance Guarantee.  

Who You Are:

We are seeking a skilled and proactive Support Engineer Scan Data with expertise in Node.js and intermediate SQL to join our team. The ideal candidate will be responsible for managing the day-to-day operations of our scan data processes, submitting files, correcting errors, and ensuring the smooth running of our systems. Proficiency in Python is a plus.

Responsibilities + Activities:

- Oversee and manage week-over-week and day-over-day scan data processes to ensure the timely submission and processing of data files.
- Monitor system performance and respond to issues promptly to maintain smooth operations.
- Other operational tasks as assigned by management.
File Management:
- Submit and manage scan data files, ensuring accuracy and completeness.
- Identify, diagnose, and correct errors in file submissions and data processing.
System Maintenance:
- Perform regular maintenance tasks to ensure the reliability and performance of scan data systems.
- Troubleshoot and resolve technical issues related to Node.js applications and SQL databases used in scan data processing.
Development and Scripting:
- Develop and maintain scripts and tools using Node.js to automate routine tasks and improve operational efficiency for scan data processes.
- Utilize intermediate SQL skills to manage and query databases effectively, ensuring accurate scan data handling.
- Python knowledge is a plus for additional scripting and automation tasks.
Documentation:
- Document all operational procedures, error corrections, and maintenance activities meticulously.
- Maintain detailed records of system configurations, changes, and troubleshooting steps specific to scan data operations.
Collaboration and Communication:
- Work closely with other technical staff, third parties, support teams, and clients to address technical issues and requirements related to scan data.
- Communicate effectively with stakeholders to provide updates and gather feedback on scan data processes.
 

Experience & Skills You’ll Need:

- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field; or equivalent experience.
- Proven experience as a Support Engineer or in a similar operational role, with a focus on scan data solutions or similar systems.
- Experience with Node.js development and intermediate SQL.
- Proficiency in Node.js for developing and maintaining applications and scripts for scan data processes.
- Intermediate SQL skills for querying and updating data, specifically for scan data.
- Familiarity with SFTP, POS systems, and data processing workflows.
- Basic understanding of Python is a plus.
- Excellent documentation skills with a keen eye for detail.
- Ability to create clear and concise technical documents, user manuals, and procedural guides specific to scan data operations.
- Familiarity with scan data processes with consumer packaged goods. 
- Proficiency in managing and utilizing UPC codes and maintaining comprehensive product catalogs.

Will be a plus:

Certifications in relevant technical fields (e.g., Microsoft SQL Server, AWS Certified Developer).

We offer:

- Long-term employment;

- Competitive compensation with regular performance based salary and career development reviews;

- Flexible working hours;

- Unique and friendly environment where everyone can explore and learn new technologies.

WHO WE ARE 💫

Hi, we’re BetCare.

We are an outsourcing company specializing in multilingual customer support services within the iGaming industry. We provide comprehensive customer care solutions with a strong focus on sales performance, player conversion, and customer reactivation strategies. Our clients are primarily from Europe, Canada, and Australia, so we operate in licensed markets globally.

Our team members’ strongest skills are Positive Language, Care and Sales. Our approach to every contact is to provide an excellent service experience in order to open up the customer to a sale.

WHO WE ARE LOOKING FOR 😎

We are looking for a Customer Service Agent with at least Upper-Intermediate level of English language to join our international team and add more diversity into the mix.

In this role your main aim will be to make the customers happy by providing live chat support, addressing their inquiries promptly and effectively, troubleshooting issues, and ensuring a positive customer experience.

We don't care about your background - you are yours, as they say - though this position has its requirements and ground rules: you have to be a personable and reliable team player with a customer service mindset, ability to multitask and think on your feet whilst calmly handling customer queries with a smile.

We value: respect, transparency, commitment, responsibility, attention to detail, fun.?

We despise: dishonesty in any form, exaggerated snobbism, unprofessional work ethics.

MAIN RESPONSIBILITIES 🦾

• To acquire some technical and end-user understanding of our products so you can respond to customers quickly and accurately (don't worry, we will provide the training).
• To report on common issues and flag anything urgent.
• To approach customers proactively about select promotions.
• To support with some translations as our "go-to" native speaker.

A FEW MUSTS ❗

• Fluent English - at least Upper-Intermediate (B2), both written and spoken. 
• Have at least 6 months of experience in customer support or in a role involving ongoing written communication in English in chat support.
• Demonstrate strong communication skills and confidently handle customer inquiries and complaints in a polite, professional, and timely manner.
• Show attentiveness, persistence, and a strong client-oriented mindset.
• Adapt quickly to changes, maintain a strong work ethic, and thrive in a fast-paced, dynamic environment.
• Be interested in learning about iGaming and increasing your tech knowledge.
• Be ready to work different shifts: our Customer Support Department operates 24/7 (three shifts — morning 7:00—15:00, day 15:00—23:00, and night 23:00—7:00 UA time). Be prepared to have three night shifts per week (out of five working days).

WHAT WE OFFER 💎

• Remote work format — the ability to attend the office in case you are Lviv-based, in the city center (which is absolutely pet-friendly 🐶).
• Extensive training program, which will help you to learn a new field and best practices. (It is fully paid after successful completion).
• Diverse paid times off.
• Presents and bonuses from the company.

Can you relate to this? If your answer is "Hell Yes", contact us here!

We’re excited to welcome Customer Support Agents who speak French fluently, enjoy helping people, and want to grow together with a supportive team.
 

What you'll be doing:
- Helping customers with their questions and concerns across multiple channels (chat, email, phone calls, etc.)
- Staying in touch with the team during your shift to solve issues faster together
- Making sure each customer gets clear, friendly, and helpful responses

What we’re looking for:
- Prior experience in support? Great!
No experience? Also great — we love people who are eager to learn!
- You’re okay with our schedule: Mn-Fr 9 a.m. - 6 p.m. CT
- You're calm under pressure and genuinely care about helping people
- You’re comfortable communicating in French and English, both written and spoken — at least B2 level

What you’ll get:
- 100% remote work — wherever you feel most productive
- Full onboarding & training — we won’t leave you guessing
- Supportive startup vibe — small team, no bureaucracy
- Room to grow and become a pro in customer support
 

If you're someone who enjoys solving problems and making someone’s day a little easier — we’d love to hear from you! 🚀

Our Help Desk team assists company employees and also investigates bugs that have been reported to us.
This team is the key point through which all problems and bugs come in, and they work very closely with the developers to investigate issues and decide how to solve them.
For this team, we are looking for a strong manager/team leader who will control all stages of work workload and prioritize properly.

Requirements:

• Good communication skills in English — Upper — intermediate level and higher speaking and writing
• Technical education (Computer Science, Information Technology, or a related field)
• At least two years of experience as a Help Desk Manager or Technical Support Team Lead role ( minimum team size — 5 team members ) - continuous improvement of team processes, SLAs, task tracker usage, team reports, etc.
• Strong technical / troubleshooting background related to various Backend / Frontend / Product issues
• Experience with Google Analytics and paid traffic flows ( traffic sources / trackers / conversions / webhooks / etc )

• High responsibility level
   

  Responsibilities:

• Managing the help desk team and evaluating performance
• Ensuring business users’ support (internal) is timely and accurate on a daily basis
• Providing education and onboarding to users
• Develop and implement policies and procedures
• Develop daily, weekly, and monthly reports on the help desk team’s productivity
• Solving any technical and organizational issues

Ми шукаємо досвідченого Team Lead Help Desk, який очолить нашу команду Help Desk та забезпечить ефективну обробку й розслідування технічних проблем.

Наша команда Help Desk підтримує співробітників компанії та є основною точкою входу для технічних запитів і повідомлень про баги. Команда тісно співпрацює з розробниками для дослідження проблем, визначення їх першопричин та пошуку рішень.

Ми шукаємо сильного hands-on Team Lead, який зможе керувати командою, контролювати навантаження та пріоритети, вдосконалювати процеси Help Desk, а також особисто долучатися до складних технічних розслідувань на рівні L2/L3.

Вимоги:

• Англійська мова — Upper-Intermediate (B2) або вище, усна та письмова.
• Щонайменше 2 роки досвіду на позиції Help Desk Team Lead / Manager з управлінням командою від 5 осіб.
• Практичний досвід роботи з L2/L3 support та вирішення складних технічних проблем.
• Технічна освіта у сфері Computer Science, IT, Software Engineering або суміжній галузі, або попередній практичний досвід роботи розробником.
• Сильне розуміння та досвід діагностики проблем, пов’язаних із Backend, Frontend та Product.
• Досвід тісної взаємодії з розробниками під час розслідування та вирішення технічних проблем і багів.
• Досвід управління та вдосконалення SLA, системи обліку задач/тікетів, пріоритизації навантаження, KPI команди та звітності.
• Досвід роботи з Google Analytics та paid traffic flows, включаючи джерела трафіку, трекери, конверсії, webhooks тощо.
• Сильні лідерські, комунікаційні, аналітичні навички та вміння вирішувати проблеми.
• Високий рівень відповідальності та ownership.

Обов’язки:

• Управління командою Help Desk та оцінка її ефективності.
• Розподіл навантаження, управління вхідними запитами та визначення пріоритетів.
• Забезпечення своєчасної та якісної щоденної підтримки внутрішніх користувачів компанії.
• Координація та безпосередня участь у технічних розслідуваннях рівня L2/L3.
• Тісна співпраця з розробниками для розслідування багів та вирішення складних технічних проблем.
• Управління ескалацією технічних проблем та контроль їх вирішення.
• Постійне вдосконалення процесів Help Desk, SLA, робочих процесів та системи управління задачами.
• Розробка та впровадження політик і процедур Help Desk.
• Онбординг та навчання членів команди й внутрішніх користувачів.
• Підготовка щоденних, щотижневих та щомісячних звітів щодо продуктивності й ефективності команди.
• Вирішення технічних та організаційних питань у роботі команди.

About RiskSeal
RiskSeal is an innovative startup focused on providing cutting-edge risk management solutions in the fintech industry. Trusted by top fintech providers globally, RiskSeal is dedicated to developing highly scalable data collection and data processing tools that drive smarter and faster credit risk decisions. As a growing company, we thrive on creativity, collaboration, and the excitement of tackling new challenges.

Job Description
This is a remote position with a shifted working schedule, starting at 2:00 PM Kyiv time. We are looking for a Middle+ TechOps Engineer to oversee the smooth operation of our data collection and processing pipelines. The ideal candidate will have experience managing large-scale automated data gathering systems, ensuring seamless deployments, and maintaining system efficiency across a complex microservices environment.

Responsibilities
● RiskSeal data collection platform support & maintenance
● Configuration of new environments, clients, data sources
● Troubleshoot data harvesting issues
● Optimize system performance & minimize downtime of data collection algorithms
● Monitoring the state of integrations of data collection
● Take part in production deployments ensuring continuous operation and no customer impact

Requirements
● 2+ years of experience in a technical support or engineering role in a
data-intensive environment.
● Experience working with automation tools, web data collection workflows.
● Experience working with databases such as MySQL, ClickHouse, etc.
● Experience with monitoring and logging tools such as Grafana, LogChef, or similar.
● Strong problem-solving skills and ability to troubleshoot operational bottlenecks.

● Ability to collaborate with cross-functional teams, including developers and DevOps engineers.
 

What We Offer
● A high-impact role in a fast-growing fintech startup.
● The opportunity to optimize and scale an advanced data collection system.
● A flexible remote work environment with a focus on results.
● Competitive salary and benefits package.
● A chance to work with a team of passionate professionals in a rapidly evolving space.