Jobs

EverHelp is a project in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. 

We are looking for  Сustomer Support Specialist for German Desk.

Requirements:

• Proficiency in German language (C1).
• You have at least 1 year of support experience.
• You can work independently as well as within different teams.
• You are attentive, persistent, and solution-oriented.

Your future responsibilities include:

• Managing customer inquiries via email and phone, including cancellations, returns, deliveries, claims, and product requests.
• Processing customer orders over the phone, offering purchase guidance.
• Coordinating with suppliers to address delivery delays.
• Communication with key departments.

Work with EverHelp is about:

• 20+ vacation days and unlimited sick leaves,
• Ability to work fully remotely,
• A professional team of specialists, ready to share their expertise, along with internal communities and team activities, fosters continuous learning and development both within the team and on an individual level,
• Opportunity for a career growth. 32% of our teammates obtained a new role during their first year of work in our company. 86% of our Team Leads have been our Customer Support Agents in the past.

Submit your resume and join our team!

Leading manufacturer of car security systems that is actively expanding in the international market. We are looking for technical support specialists with excellent foreign language skills to work remotely to help our customers, partners and installers configure and integrate our security systems.

Responsibilities:
Advising installers, partners, and customers on the compatibility  security systems with cars, their installation, and configuration.
Providing technical support through various communication channels (phone, email, chat).
Ensuring a high level of service and prompt resolution of customer requests.

Requirements:
Fluency in Spanish (at least C1 level).
Excellent communication skills and ability to explain technical aspects in a clear manner.
Experience in technical support / service desk or related field will be an advantage.

Working conditions:
Shift work: 08:00-16:00 or 15:00-22:00 - five-day work week.
Work schedule in accordance with the Brazilian or Mexican time zone, depending on the language proficiency.
Competitive salary in accordance with market standards and the candidate's experience.

Leading manufacturer of car security systems that is actively expanding in the international market. We are looking for technical support specialists with excellent foreign language skills to work remotely to help our customers, partners and installers configure and integrate our security systems.

Responsibilities:
Advising installers, partners, and customers on the compatibility  security systems with cars, their installation, and configuration.
Providing technical support through various communication channels (phone, email, chat).
Ensuring a high level of service and prompt resolution of customer requests.

Requirements:
Fluency in English (at least C1 level).
Excellent communication skills and ability to explain technical aspects in a clear manner.
Experience in technical support / service desk or related field will be an advantage.

Working conditions:
Shift work: 08:00-16:00 or 15:00-22:00 - five-day work week.
Work schedule in accordance with the USA time zone, depending on the language proficiency.
Competitive salary in accordance with market standards and the candidate's experience.

The Support Specialist serves as the primary point of contact for customers seeking assistance with our products and services. This role is critical in ensuring a high level of customer satisfaction and loyalty by providing timely, effective, and empathetic solutions to customer issues. The Support Specialist is responsible for handling inbound requests (via email, phone, chat, and other channels), troubleshooting technical issues, and escalating more complex cases as necessary. This role requires a blend of communication & financial skills, and a customer-first mindset.

Your regular tasks

• Reply to the incoming requests from clients (emails, chats, occasionally phone calls)
• Process complaints, and provide solutions and assistance to clients within a specified time frame due to the internal SLA
• Escalate, where necessary, and control tasks completed by other departments in Jira
• Escalate various issues and monitor their resolution to the relevant contact persons in arrogance with the SLAs and defined escalation channel
• Update articles in Confluence on an ad hoc basis or regularly, in the specific area the CS agent is responsible for
• Strong, soft, organisational, and self-management skills, customer-oriented approach
• Creative thinking: offer additional services and improve customer activity
• Shadowing work for other departments in support (AML, KYB, KYC Teams)
• Onboarding B2B clients through the ticketing system

This position offers standard working hours from Monday to Friday (with an occasional presence on Saturday or Sunday).

Skills & expectations

• Minimum of 1 year of experience in a customer support role (L1), preferably within a FinTech, EMI, or regulated financial services environment
• Proven ability to effectively respond to incoming client requests across various channels, including emails, chats, and occasional phone calls
• Demonstrated ability to process client complaints, provide effective solutions, and offer assistance within specified internal SLAs
• Experience with escalating issues to relevant internal departments (e.g., in Jira) and diligently monitoring their resolution in accordance with defined escalation channels and SLAs
• A genuine customer-centric mindset, with a proactive approach to identifying opportunities to offer additional services and enhance customer activity
• Experience with specific ticketing systems or CRM platforms
• Fluent English (written and verbal) and Ukrainian (or Russian)

What is it for you

• A clear career path with opportunities for high-performing employees to advance into Senior roles or transition to other departments, fostering continuous growth and development
• Branded merch and corporate events at least once a year

A bit more about us 

An advanced payment product that allows you to get a wide range of professional experience and boost your career in fintech. We offer dedicated multicurrency IBANs, Checkout (cards and APMs with a rough wallet). Cards, Mass Payments.

• Education: Bachelor/Master in Computer Science, Electronic Engineering, Telecommunications or equivalent;
• Expertise in IP network switching and routing protocols, TCP/IP stack is highly desirable;
• Hands-on experience with Linux;
• English level – upper-intermediate;

Would be a plus:

• Superior problem solving, analytical and communications skills;
• A strong understanding of IP protocols and telecommunication/cable operator networks;
• Experience in a technical support organization in a broadcast, communication, satellite, cable, telco or a similar domain;
• Experience with bash/python scripting;
• Experience with Salesforce, Jira, Confluence;
• Ability to work on flexible hours.

This position requires not frequently travel (once per quartal approximately).

Job Responsibilities

• Responsible for integration and support in assigned product areas to Harmonic’s regional customer support engineers and, when necessary, customers who are diagnosing, troubleshooting, repairing and debugging complex system problems involving Harmonic and associated equipment;
• Report and track design, reliability and maintenance problems or bugs to R&D engineering groups;
• Assist, and implement both hardware and software upgrades to the existing Harmonic customer base.

Department/Project Description

Harmonic is a leading provider of innovative broadband solutions that deliver video, voice, and data to communications providers around the world. GL team participates in the development, QA, and support of several generations of such solutions.

Hey there! TechVill is one of the fastest-growing home services companies in North America, redefining the standard of excellence in appliance repair and customer care. We’re on the lookout for a Head of Customer Success Department — a strategic, forward-thinking leader who will oversee our Customer Care, Quality Assurance, Complaints, and Dispatch departments. This is a key leadership role, where you’ll shape the customer journey, lead high-performing teams, optimize operations, and directly contribute to the company’s growth and reputation.

You Are Our Ideal Candidate If

We’re looking for a results-driven professional who thrives in a structured and fast-paced environment and can combine leadership with operational excellence.

Here’s what we’re looking for:

• Have strong experience leading customer-facing teams and managing operational workflows.
• Have a minimum of 3 years of experience managing a team of 15+ people in a fast-paced customer care environment.
• Are passionate about creating high-performing, motivated teams and have a proven track record of mentoring and developing employees to reach their full potential.
• Have hands-on experience working with or overseeing Complaints/Resolutions departments, Dispatch teams, and Quality Assurance functions.
• Possess a strong understanding of compliance requirements within customer service and operations.
• Are highly analytical, with experience in interpreting customer service metrics, performance data, and feedback to identify trends, opportunities, and areas for improvement.
• Have experience building or refining KPI dashboards, performance reports, and process improvement strategies based on data insights.
• Possess excellent communication and cross-functional collaboration skills, with the ability to align diverse teams around shared goals.
• Can confidently take ownership of strategic initiatives that improve customer satisfaction, retention, and operational efficiency.
• English Proficiency: Confident B2 level / fluent enough for daily communication in a fully English-speaking environment.

• Availability: Able to work full-time, Monday to Friday from 8:00 АM to 5:00 PM (Calgary Time). 

   

What You’ll Be Doing:

• Leading, mentoring, and developing the Customer Success team, including Customer Care, Quality Assurance, Complaints, and Dispatch departments.
• Driving a high-performance team culture through regular coaching, 1-on-1s, feedback, and performance-based incentive systems.
• Overseeing and continuously improving the full customer journey — from inquiry to resolution — ensuring timely, empathetic, and effective service delivery.
• Managing customer complaint resolution processes and ensuring proper escalation, documentation, and follow-through.
• Monitoring and improving quality standards across all service touchpoints, using data to drive actionable improvements.
• Collaborating with Accounting on accounts receivable, customer follow-ups, and preparing files for collections when necessary.
• Building, managing, and optimizing workflows for dispatchers and care agents to ensure operational efficiency and proper task distribution.
• Creating structured training, onboarding, and upskilling programs for new and existing team members.
• Analyzing team and customer data to identify trends, performance gaps, and opportunities for process improvements.
• Reporting regularly to senior leadership with insights, updates, and strategic recommendations.
• Ensuring compliance with internal policies and industry standards across all customer service functions.
• Collaborating cross-functionally with other departments (Tech, Sales, Operations) to resolve issues and enhance the customer experience.

• Playing a key role in shaping and executing the long-term customer success strategy aligned with company goals.

   

What You Will Get:

• Flexible remote work arrangement.
• Competitive payment in USD.
• Career growth opportunities and professional development support.
• Future relocation prospects to Canada.
• A supportive and collaborative team environment.

• Fully English-speaking work culture.

   

Why TechVill? We’ve built something special:

• #1 Repair Company: Recognized as the best in the city by a top appliance manufacturer.
• 40,000+ Happy Customers: Our reputation is built on trust and exceptional service.
• Rapid Expansion: In 2024, we grew into three new cities and now operate in four major Canadian markets. In Q1 2025, we expanded further, launching in three U.S. states and an additional Canadian province.
• Big Ambitions: Our goal is to expand to six more cities next year and reach 120 locations across North America by 2030.
• Award-Winning Excellence: In 2025, we won the Consumer Choice Award for Business Excellence in Home Appliance Repair & Service.

Ready to lead a high-growth customer care team and make an impact? Apply now and let’s build something amazing together!

We are Galaktica, a Ukrainian product IT company that creates and promotes its own online projects in the most affluent markets worldwide: the USA, Canada, Australia, the UK, and the EU. Our company, as well as our main product, has been around for over five years. Galaktica’s products are successful, which allows us to ensure growth and development opportunities for our employees.

We are actively growing and scaling, which is why we are looking for a Customer Support Representative with at least 6 months of experience to join our team of professionals!

Your working hours will be Combined schedule: contains 3 day shifts (from 2 p.m till 10:30 p.m) and 2 night shifts (from 10 p.m till 6:30 a.m)

Your responsibilities will include:

• Resolving user incidents: analyzing incoming tickets, live chats, and phone calls, conducting investigations, communicating with users, and fully satisfying their requests. This will take up 60% of your work time.
• Collaborating closely with the moderation team, partners, and customers. This will take up 20% of your time.
• Updating knowledge bases and continuously improving user communication processes. This will take up 10% of your time.
• Preparing reports on user requests. This will take up 10% of your time.

Your main tasks will be:

• Resolving customer requests.
• Finding answers to their questions (we will assist you with this!).
• Ensuring high-quality communication between related departments.

We expect you to have:

• At least six months of experience in customer support in English.
• Upper-intermediate or higher English proficiency, with fluent speaking skills.
• Strong communication skills in English, both via email and phone.

It would be an advantage if you have:

• Experience with Zendesk or other customer support systems.
• Knowledge of manuals, rules, and standards for customer communication.
• A deep understanding of customer-friendliness and the ability to apply it effectively.
• Strong interpersonal and psychological skills to handle even the most difficult customers.

What we offer:

• Five work formats to choose from: Remote, or offices in Kyiv, Lviv, Odesa, Larnaca (Cyprus) or our new office in Malta. All our Ukrainian offices are equipped with powerful generators and Starlink, ensuring 24/7 availability.
• Equipment provided: Laptop/desktop PC, additional monitors, and specialized gadgets—everything you need for large-scale tasks and experiments.
• Safety and insurance: We actively listen to our employees and provide support during challenging times. We also offer medical insurance or cash compensation for sports activities.
• A great team and atmosphere: Your colleagues significantly impact your work-life quality. Thanks to our thorough hiring process, you’ll be working with top professionals in your field.
• Continuous development: We cover the cost of training and seminars to support your professional growth. We also have a large library and a book club you can join.
• Corporate English courses: We reimburse 50% of the cost of your personal English lessons upon request.
• Sports activities: Join our volleyball team or running sessions—all expenses covered by the company. We’ve already participated in several marathons, and our coaches are true professionals.
• Team bonding: Once a month, we organize company-paid lunches at our cozy office. We also host amazing off-site and in-house team-building events.

Our goal is to build a product-based IT ecosystem across various domains, where every employee can launch internal startups, grow, and implement their ideas. Join us!

Additionally, corporate social responsibility is extremely important to us. The company operates two charitable foundations focused on rehabilitating military personnel and assisting children affected by the war. We fully support the administrative operations of these foundations and allocate funds to their core missions.

We also regularly purchase FPV drones and supply vehicles to Ukrainian defenders. This year, we are expanding our support by investing in military startups that produce strike drones—one of the highest-priority areas for our military.

If our team is interested in your candidacy, we will reach out to you via your preferred method to discuss the position in more detail.

Want to learn more about us?

• Visit our website: https://galaktica.io/vacancies/ 
• Get to know us, meet the team, and see our product creation process on Instagram:https://www.instagram.com/galakticateam?igsh=bGJwODZzOHo3Y25z 
• Check out our video introduction: https://www.youtube.com/watch?v=4uQNIDPdjBg  

We’ll be happy to answer any questions and invite you to the first stage of the interview!

We are looking for a hands-on and detail-oriented Equipment Support Engineer to join our IT department. This role focuses on the installation, maintenance, and troubleshooting of hardware assets, including printers, computers, scanners, and other equipment.

Key Responsibilities:

• Provide technical support for office hardware: desktops, laptops, printers, scanners, MFPs, and peripherals.
• Diagnose and resolve hardware issues, replace faulty components, and ensure minimal downtime.
• Install, configure, and update drivers and firmware for connected devices.

• Support end-users with day-to-day hardware and workstation problems.

   

Requirements:

• Proven experience in technical support roles related to IT hardware or office equipment.
• Good knowledge of printer and scanner models (HP, Canon, Epson, etc.), diagnostics, and repair workflows.
• Familiarity with Windows-based systems and basic network connectivity troubleshooting.

• Understanding of hardware specs, device imaging, and driver management.

   

Kiss My Apps is a platform company uniting 7 product verticals and over 30 AI-first products, with 100M+ users and a proprietary ecosystem of analytics, payments, and marketing solutions.

KMA products are global leaders in the utilities, lifestyle, and health & fitness niches — including AI Remodel, Printer, Botan, Calorie Counter, and more. These are top-ranking apps in the App Store, serving the needs of hundreds of millions of users around the world.

Our pace is our competitive advantage. KMA grows at least 3x year over year — and we’re looking for a Support & Billing Manager to help us scale even faster. 

About the Role:

We’re looking for a responsible and proactive specialist to improve customer experience and assist with billing processes. You’ll be a key player in ensuring high-quality interactions with users. This is a flexible role with room to grow, optimize support workflows, and implement your own ideas.

Your responsibilities:

• Night shifts from 11:00 PM to 8:00 AM, on a 2/2 schedule (Saturdays and Sundays are considered working days if they fall on your shift)
• Gain deep knowledge of the company’s products or services to provide accurate and helpful support.
• Improve overall customer satisfaction by effectively addressing inquiries and resolving issues promptly.
• Collect and act on customer feedback to continuously improve service quality and address any areas of concern.
• Resolving the disputes and chargeback alerts.

What we expect from you:

• CRM systems knowledge (e.g.: Zendesk, Freshdesk, etc.).
• Basic understanding of billing processes and payment systems.
• Result-oriented and striving for self-improvement.
• Multitasking and a willingness to learn.
• At least 6 months of experience in customer support/billing will be an advantage.

Nice to have:

• Basic understanding of billing processes and payment systems.

You’re a great fit if you’re looking to:

• Make a real impact on user experience and service quality.
• Grow into a Middle Support role or even lead a support stream in the future.
   

We offer:

1. Work format of your choice: fully remote from anywhere in the free world, as well as access to one of our offices if desired (Kyiv, Warsaw).
2. Conditions that help you focus on performance: fair compensation that matches your skills and experience. We also provide equipment regardless of work format and location.
3. Career growth through action: 80%+ of all leads at Kiss My Apps were switchers just 2–3 years ago. Your impact here isn’t defined by years on your resume — it’s defined by how quickly you learn, take responsibility, and own your career.
4. Well-being program: we care about the mental health of our team and provide access to individual or group therapy sessions with a corporate psychologist, as well as online yoga classes twice a week.
5. Development and professional fulfillment: we host internal English speaking clubs with a native speaker, and offer opportunities to speak at internal and external events by Kiss My Apps. In addition, you’ll have an annual budget to cover up to 50% of the cost of professional conferences, educational events, and training. 
6. Additional benefits of your choice: We offer a fixed annual budget for you to decide how to spend — 50% coverage of health insurance, therapy, sports, or dental care. Plus, 40 days of paid vacation and sick leave with no date restrictions.
7. Support during wartime: we provide everything needed for uninterrupted work, systematically support the Defense Forces, and participate in Ukraine’s recovery initiatives.
8. Networking that drives you forward: access to events from FRACTAL and beyond.

Hiring process:

1. Introductory call with a recruiter – 45 min to discuss your expectations, experience, and KMA’s culture.
2. Test task – a practical assignment reflecting real challenges.
3. Technical-Final stage – closing interview with the Customer Support Team Lead.

Ready to build support that scales with products used by 100M+ users? Join us and let’s launch the future together. 🚀

Investing.com, the leading global financial news & data platform, is on the lookout for a Support Specialist to join our dynamic team and deliver exceptional service to both free and premium users.

What you’ll be doing:

• Provide top-tier user support for both free and premium subscribers across web and mobile platforms.
• Offer personalized assistance to premium users, acting as a trusted advisor and ensuring they maximize the value of our tools and resources.
• Develop in-depth expertise in our premium product offerings to efficiently resolve complex user queries.
• Conduct regular checks of the platform, focusing on premium features, to ensure smooth and seamless operations.
• Collaborate closely with internal teams (Product, R&D, QA) to troubleshoot and resolve technical issues, minimizing user impact.
• Use your understanding of global financial markets to provide insightful support tailored to user needs.

What you’ll bring:

• At least 2+ year of experience in customer support, preferably within the financial sector.
• Strong technical proficiency with web and mobile platforms and the ability to quickly learn new tools.
• A proven track record of delivering exceptional support, with an emphasis on VIP or premium-tier service.
• Fluency in English (written and verbal) with excellent communication skills.
• Ability to manage multiple tickets or projects simultaneously, with effective prioritization and minimal supervision.
• Familiarity with website management and customer service best practices.
• High motivation, a proactive problem-solving mindset, and an eye for detail.
• Preferred experience in financial website management or closely related fields.
• Solid knowledge of financial markets, instruments, and trends, coupled with a willingness to stay updated.

Who we are:

Investing.com was founded in 2007 and now has over 250 employees worldwide. 

With 60 million monthly unique visitors, 4 billion page views, over 500 million sessions, and coverage of over 300,000 financial instruments, Investing.com is one of the top two global financial websites.

We provide unlimited access to cutting-edge financial market tools—real-time quotes and charts, customized portfolios, personal live alerts, calendars, calculators, and financial insights—completely free of charge.

In addition to global stock markets, we cover world indices, ETFs, commodities, bonds & interest rates, cryptocurrencies, futures, and options. Investing.com strives to be a one-stop shop for traders and investors, with apps available on multiple platforms.

What we offer:

• A chance to join one of the leading financial markets platforms worldwide.
• Challenging assignments in a fast-paced, international environment.
• Excellent benefits and a high-energy working atmosphere.
• Opportunities for professional growth, creativity, and proactive contributions.
• A supportive team culture that values initiative, attention to detail, and collaboration.

As with all Investing.com positions, we’re looking for someone self-motivated, meticulous, and resourceful, with the ability to work both independently and as part of a team.

Check out openings on our career website: https://www.investing-careers.com/

Our Privacy Policy:

Your resume and information will be kept confidential.

Sempico Solutions is an innovative international Telecommunication player providing customers with different telecom services such as: A2P, P2A SMS services, offering omnichannel communication with end users, as well as proprietary software.  We are currently looking for a Technical Support Specialist with experience in telecom (ideally in an SMS hub or provider) to join our growing team.

We offer:

• Opportunity to work remotely.
• Convenient work schedule: Monday to Friday, from 9:00 to 18:00 (with a 1-hour lunch break).
• Competitive salary with a fixed base and performance-based bonuses.
• Step-by-step onboarding and training process.
• Internship and training at the company's expense.
• Career development opportunities.
• Collaboration with global international brands and partners.
• Chance to improve your English skills.
• A cohesive and friendly team — everyone you’ll work with is responsible, hardworking, progressive, and fun. We value common sense and a good sense of humor. No bureaucracy — we’re all on a first-name basis.
  
   

Our ideal candidate should have:

• Fluent Ukrainian, and English at B2 Upper Intermediate level or higher (both spoken and written).
• Ability to clearly express thoughts, especially in written communication.
• Responsibility, honesty, and punctuality.
• A strong client needs analysis skills and the ability to select effective technological solutions.
• Structured thinking, high self-organization, attention to detail, excellent communication and teamwork skills.
• Self-motivated and result-oriented.
• Basic knowledge of network protocols (TCP/IP, HTTP, DNS).
• Basic knowledge of Linux command line.
• Preferred: Familiarity with SMPP protocol basics. 
• Be technically equipped — our work requires being online during working hours regardless of power outages. Reliable internet connection and charged equipment are a must!

Main Responsibilities:

• Provide timely and professional technical support to clients and partners via email, ticketing system and other communication channels.
• Monitor SMS traffic delivery, troubleshoot message delivery issues and escalate to relevant teams when necessary.
• Analyze SMPP logs, and other system data to identify and resolve client issues.
• Assist clients with integration and interconnection processes, including SMPP, HTTP API.
• Maintain detailed records of support cases, actions taken, and resolution outcomes.
• Collaborate with internal teams (sales, routing, billing, operations) to ensure fast and accurate issue resolution.
• Stay up-to-date with system changes, platform updates, and new features relevant to messaging services.

Hi, we’re BetCare 👋
 

Our company specializes in multilingual customer care where we put heavy focus on sales, conversion, and customer reactivation strategies. Our clients are primarily from Europe, Canada, and Australia, so we operate in licensed markets globally.
 

Our team members’ strongest skills are Positive Language, Care and Sales. Our approach to every contact is to provide an excellent service experience in order to open up the customer to a sale.
 

WHO WE ARE LOOKING FOR 😎

We are seeking a highly motivated and organized VIP Manager

with at least an Advanced level of English proficiency and a minimum of 6 months of proven experience in a similar role in the Gambling niche. 

The ideal candidate has a proven track record in a similar role, excellent communication and troubleshooting skills, and a strong customer-focused mentality.

We value: respect, transparency, commitment, responsibility, and attention to detail.
We despise: dishonesty in any form, exaggerated snobbism, and unprofessional work ethics.

Main Responsibilities 🦾

• Build trust and maintain long-term relationships with high-value players through personalized communication and exceptional service.
• Drive player engagement through email, chat, and messenger platforms
• Boost player activity and retention by offering personalized bonuses, promotions, and exclusive deals.
• Monitor player behavior and activity to create individualized offers and memorable experiences.
• Work closely with CRM, Marketing, and Payments teams to ensure a seamless and premium VIP journey.
• Track, analyze, and report on key VIP KPIs, providing insights and suggestions for ongoing improvements.
  
   

A Few Musts ❗

• Proven experience as a VIP or Sales Manager in the iGaming industry.
• Strong command of English (C1 level); proficiency in German is a strong advantage.
• Outstanding communication skills, with a sharp eye for detail, empathy, and a professional tone.
• Resilience under pressure and confidence in managing high-value, high-demand clients.
• Solid understanding of bonus systems, KYC/verification flows, payment processes, and platform functionality.

WHAT WE OFFER 💎

• Fully remote work. In case you are Lviv based - ability to attend the office (which is absolutely pet-friendly 🐶).
• Comprehensive onboarding program, which will help you to facilitate your seamless integration into projects and enhance your adoption of best practices. (It is fully paid after successful completion).
• Diverse paid times off: Vacation, Recreation days, Birthday off, Sick leaves.
• Presents and bonuses from the company.

Can you relate to this? If your answer is "Hell Yes", contact us here!

We're launching a new project and looking for Customer Support Agents who are ready to grow with us and help customers feel heard, supported, and happy.
 

What you'll be doing:
- Helping customers with their questions and concerns across multiple channels (chat, email, etc.)
- Staying in touch with the team during your shift to solve issues faster together
- Making sure each customer gets clear, friendly, and helpful responses

What we’re looking for:
- Prior experience in support? Great!
No experience? Also great — we love people who are eager to learn!
- You're okay with rotating shifts:
Morning: 07:00–15:00
Evening: 15:00–23:00
Night: 23:00–07:00
(Night shifts come with bonuses 💰)
- You're calm under pressure and genuinely care about helping people
- Your English is strong — C1+ in both writing and speaking is a must

What you’ll get:
- 100% remote work — wherever you feel most productive
- Extra bonuses for night shifts
- Full onboarding & training — we won’t leave you guessing
- Supportive startup vibe — small team, no bureaucracy
- Room to grow and become a pro in customer support
 

If you're someone who enjoys solving problems and making someone’s day a little easier — we’d love to hear from you! 🚀

We are looking for someone to be our Head of Customer Support.

We get a lot of Inquries daily around 140.

As we are fast growing you will later need to be able to train new staff to assist you.

We are dealing with customers globally, so there is a lot to be aware of and its important to not do any mistakes, as we have a high chargeback rate with our customers as we deal globally.

You will handle Email Requests (no chat or calls)

Create SOP for future team members.

Requirements:

Fast writing Skills

Good english (writing)

Efficient execution

Fast learner

Always be on time and professional

Hello! Let's get to know each other better. We are Quarks, a Ukrainian company that creates products and technologies in Social Discovery and online dating. We are focused on developing high-touch products that help people worldwide meet and communicate online. We also work on services for marketing, analytics, and moderation.

Now, we are looking for a specialist to fill the position of Customer Support Agent, who will strengthen our support team and provide quality support to our users.

We also welcome applications from students and recent graduates! We provide full training and onboarding for this position.

You will have the following tasks:

• Providing customer support via tickets and emails. No calls & chats!
• Providing customer support services to our website users: resolving user issues, determining the cause of the problem, selecting and explaining the best way to solve it

• Interacting with our website customers, answering frequently asked questions and resolving payment issues

   

What is important for us:

• English language level: B1-B2

• Availability of a personal computer, access to the Internet

   

Interview Plan is super easy and simple:

• Step 1: a short English written test

• Step 2: an Interview with Support Team Lead

   

What awaits you at Quarks:

• We have a great team. Trust in everything, competence, and a sense of humour - we work with the best
• Competitive salary. A salary that will allow you to focus on product development and motivate you.
• Monthly bonus based on your performance.
• Comfortable conditions and schedule. All work is fully remote, so you can work from anywhere in the world.
• No night shifts! Only morning & day shifts.
• Paid days off and vacation. You can take a day off or vacation at any time

• Openness and feedback. We have no taboo topics and no excessive subordination

   

Our work is inspiring because we connect millions of people around the world every day.

You can learn more about Quarks on social media.
Follow us on Insta, In and Тік-Ток

Do you want to be a part of the team? We are waiting for your CV