Jobs

Ubidex is looking for a Customer Success Consultant to join our professional and friendly team. The ideal candidate is passionate about using analytical skills to identify problems, find solutions, and improve relationships. To succeed in this role, the candidate should possess relevant digital experience and have previously held one or more of the following positions: Account Manager, Customer Support, Customer Success or Business Developer in an AdTech or SaaS B2B company .

Responsibilities

• Own the entire relationship with assigned customers, including onboarding demos, training sessions, adoption, retention, and scaling of the customers account
• Daily customer support: troubleshooting, reports and dashboard analytics, bug and feature reports to the team
• Review the customer journey, determine how it’s supported, and use a consultative approach to help customers overcome issues and achieve their goals
• Communicate effectively with senior managers to better understand customer needs, maximize retention and growth, and share learnings
• Facilitate interaction and workflow among customer's team and traffic providers to ensure timely deliverables

Qualifications and skills

• At least three years of experience as an Account Manager, Customer Support, Customer Success or Business Developer in the Adtech industry or SaaS B2B platform.
• Strong skills in verbal and written communications
• Analytical and result-oriented mindset
• Active team player, self-starter, and multitasker who can quickly adjust priorities
• Spoken Ukrainian and English as must
• Customer focus

Tools

• Google Sheets / Excel
• Task Trackers
• Knowledge of any CRM

About Us:
We are Sembly AI, a cutting-edge AI SaaS startup revolutionizing how businesses get things done with our AI Teammate technology. Our platform automatically generates smart meeting notes, detects action items, decisions, and more — helping teams collaborate better and achieve more while attending fewer meetings. Founded in NYC, with a global team across 10+ countries, we bring a Silicon Valley culture to everything we do — fast, innovative, and human-first.

Your Role:
As a Customer Support Representative, you'll be the first line of communication for our users, providing friendly, timely, and solution-oriented support. You'll help customers understand and use our AI-powered platform, resolve issues, and guide them through onboarding and best practices. You’ll collaborate across teams to make the user experience seamless, informative, and delightful — especially during non-standard hours.

Whether you're a student or someone who enjoys evening work hours, this is a great opportunity to grow your skills in a fast-paced tech environment.
 

Key Responsibilities:

✅ Customer Support & Engagement

• Respond to customer inquiries via email and chat in a professional and friendly manner
• Host onboarding sessions via Google Meet or similar platforms
• Help customers navigate the platform and resolve technical or usage issues
• Explain complex technical topics in clear, simple terms
• Ensure high satisfaction and retention through effective problem solving
   

✅ Cross-Functional Collaboration

• Escalate technical issues and bugs to relevant teams, while keeping users informed
• Share customer feedback with the Product team to influence roadmap improvements
• Participate in QA testing to help ensure product quality
• Contribute to knowledge base articles, tutorials, and internal documentation
   

✅ Operational Excellence

• Track and manage support tickets and ensure timely resolution
• Monitor recurring issues to identify patterns and propose improvements
• Continuously learn about platform updates, new features, and best practices
   

Your Superpowers/Qaulifications:

✔ Fluent in English (written and verbal)
✔ 1+ year of experience in customer service, technical support, or similar role
✔ Strong communication and interpersonal skills
✔ Comfortable working evening/night shifts (6 PM – 2 AM Kyiv time)
✔ Tech-savvy and quick to learn new platforms
✔ Responsible, detail-oriented, and self-motivated
✔ Able to multitask in a dynamic, fast-moving environment
✔ Friendly, empathetic, and passionate about helping people

Bonus Points For:

✨ Experience with tools like Zendesk, Notion, Slack
✨ Familiarity with SaaS, AI, or tech industry
✨ QA knowledge or experience (or coursework)
✨ Content creation skills (e.g., articles, tutorials, videos) 

What We Offer:

🌟 Competitive salary and benefits
🌟 Fully remote or hybrid flexibility
🌟 Work with an international team of high performers
🌟 Opportunity to grow in a fast-scaling AI SaaS company
🌟 Innovative, collaborative, and respectful work environment
🌟 No time-tracking software
 
How to Apply:

📩 Please submit your CV along with any relevant experience or links to work samples. We’re excited to meet you!

Project description:
Delivering technical support for one of the biggest company clients, which provides hosting services for their end-users. Maintaining shared hosting platform, customer support is provided for hosting related questions, e.g. email services, web and database concerns, DNS issues, in-house applications for hosting services (FTP, email, databases and DNS) management and in-house and custom built (cPanel, Plesk) control panels.

Mon-Fri 15:30-0:00

Location: remote within Ukraine

Main Responsibilities:

• Respond to customers’ request (in quick and efficient manner)
• Provide technical assistance with platform Web applications
• Troubleshoot web and email issues
• Provide support, following procedural documentation/templates
• Set up email accounts in Mail Clients and deal with login/acсess issues
• Work continuously on a task until completion
• Check the status of the problem and provide customer with the updates
• Prioritise and manage several open cases at one time
• Provide Tier1-2 support — include deep investigation, provide workaround to various problems
• Escalate issues to the Tier 2 team when necessary with all relevant and required information
• Document FAQs and training guides for internal use.

Mandatory Requirements:

• Strong troubleshooting and critical thinking skills, the ability to think logically.
• A strong focus on customer satisfaction
• Upper-intermediate verbal and written English skills
• Attention to details
• Strong ability to research, diagnose, troubleshoot and identify solutions to resolve system issues
• Understanding of standard support procedures for proper reporting, escalation and follow up

Nice to have:

• Knowledge of TCP/IP, DNS and other networking concepts (HTTP and HTTPS)
• Basic understanding of the Windows environment
• An understanding of IP protocols and DNS
• Most popular Linux commands/utilities

PIN-UP Global is an international holding specializing in the development and implementation of advanced technologies, B2B solutions and innovative products for the iGaming industry. We provide certification and licensing of our products, providing customers and partners of the holding with high-quality and reliable solutions.

We are looking for an IT Support Engineer to join our teams!

Requirements:

- Experience in similar position 2 year;

- Knowledge of MDM solutions;

- Understanding of network technologies (TCP/IP, DHCP, DNS,VPN);

- Knowledge of OS (MacOS, Windows and Linux) at administrator level;

- Knowledge of Google Workspace;

- Experience with Jira, Confluence;

- Experience with deployment tools;

- Installation, configuration and troubleshooting software;

- Experience with modular repair;

- Experience with inventory systems;

- Good communication skills;

- English B1.

Responsibilities:

- Setup and support of the office corporate network;

- Maintenance of office computers and office equipment;

- Stock management;

- Providing technical support to the company's employees, including remote ones;

- Manage MDM, credentials, group policies, access rights.

Our benefits to you:
🍀An exciting and challenging job in a fast-growing holding, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and more;
🤝Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed;
👨🏻‍💻Modern corporate equipment based on macOS or Windows and additional equipment are provided;
🏖️Paid vacations, sick leave, personal events days, days off;
💵Referral program — enjoy cooperation with your colleagues and get the bonus;
📚Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences;
🎯Rewards program for mentoring and coaching colleagues;
🗣️Free internal English courses;
🦄Multiple internal activities: online platform for employees with quests, gamification, presents and news, PIN-UP clubs for movie / book / pets lovers and more;
🎳Other benefits could be added based on your location.

The Customer Support Engineer will focus on providing technical support and maintaining production operations. The specific requirements and responsibilities include:

The vacancy assumes a shift work schedule.
Shifts are from 8 a.m. to 16 a.m., from 16 a.m. to 24 a.m., and from 24 a.m. to 8 a.m. There is one night shift per week, and there are five 8-hour shifts per week.

Job Requirements:

• Proficiency in using PC. Ideally after QA courses
• Background in Data Support (Tier 1+2); Tier 3 is an advantage.
• Strong troubleshooting and problem-solving skills.
• Excellent service orientation and communication skills.
• English level at least B1.
• Ability to work independently and as part of a team.

Key Responsibilities:

Problem Resolution:

• Identify potential production issues and implement proactive solutions.
• Troubleshoot technical issues and collaborate with teams to ensure resolution.

Customer Support:

• Provide prompt technical support to end-users
• Collaborate with R&D and product management to resolve client issues.

Production Coordination:

• Develop and manage production schedules.
• Adjust schedules as needed to accommodate changes or delays.

Stakeholder Communication:

• Serve as the primary liaison between teams to ensure clear communication.
• Notify stakeholders and clients of any delays or issues.

Precoro is an innovative AI-powered procurement centralization & automation platform, helping companies eliminate manual tasks and control purchasing activities across all subsidiaries. With over 1,000 customers in more than 80 countries, Precoro has proven its ability to create real business value and deliver substantial cost savings.

What we’ve achieved in 10 years:
🚀 Gathered 100+ cool specialists on our team

🚀 Launched 10 large-scale integrations (including with Amazon, Slack, and Google)

🚀Built a culture that thrives on trust, teamwork, and innovation. You can read more about Precoro’s values at this link.

As we scale, we’re looking for a Customer Onboarding Manager to lead one of the most critical stages in the customer journey — the first 90 days. This is a high-impact role for someone who is customer-obsessed, loves connecting people and processes, and thrives in fast-paced, collaborative environments.🌟
 

Why you’ll love working at Precoro:

1. Trust-based management: No micromanagement — your ideas and initiatives are always encouraged.
2. Supportive team culture: You’re not alone, our team is open, honest, and always ready to help.
3. Reimbursement for professional learning: We invest in your growth through courses, lectures, and more.
4. Flexible hours: We care about results, not how long you sit at your desk.
5. 26 days off annually (15 vacation days + 11 public holidays)
6. Medical insurance (after six months) and Unlimited sick leave without requiring a medical certificate. Your health matters most.
7. Pet-friendly offices in Kyiv: Love your furry friend? Bring them along!
8. Supporting Ukraine: We proudly assist the Armed Forces and contribute to projects that bring victory closer.
    

What You Bring:
 

Must-Haves:

• Advanced English proficiency.
• Empathy, enthusiasm, and a customer-first mindset.
• Strong communication skills and ability to explain complex concepts simply.
• Proven ability to build trust and foster collaboration with teams and clients.
• Analytical skills to research, structure, and present information effectively.
• Hands-on experience with Excel or Google Sheets to work with metrics and data.
• Problem-solving mindset and curiosity to learn and grow.
• Training, presentation, and project management experience.
   

Nice-to-Haves:

• Experience working with clients from the UK, US, or Europe.
• Understanding of business processes (finance, procurement).
• Education in economics, finance, management, or related fields.
• Familiarity with SaaS or ERP Systems.
   

What You’ll Be Doing:
 

Manage Client Relationships:

• Guide accounts from point of sale to full product adoption.
• Conduct discovery sessions to identify goals, expectations, and challenges.
• Build trust and maintain open communication with stakeholders.
   

Lead Client Onboarding Projects:

• Create tailored onboarding workflows and ensure timely go-lives.
• Coordinate tasks, timelines, and deliverables with internal teams and clients.
• Assist with initial setup and post-implementation changes.
• Deliver product training via webinars, workshops, or one-on-one sessions.
• Develop user-friendly materials: guides, FAQs, videos, and more.
• Enable clients to leverage key platform features independently.
   

Collaborate and Innovate:

• Partner with Sales, QA, and Customer Success teams for seamless transitions.
• Translate customer feedback into actionable product improvements.
• Monitor data and metrics to refine processes and deliver superior experiences.
   

What Success Looks Like:
 

In 3 Months:

• Deeply understand Precoro’s platform, onboarding workflows, and client needs.
• Build strong relationships with internal teams.
• Participate in at least 3 onboarding projects with positive feedback.
• Start managing smaller projects with oversight.
   

In 6 Months:

• Successfully complete from 6 onboarding projects.
• Manage multiple projects independently, including handling challenges.
• Create new enablement resources to enhance client success (e.g., guides, videos) to improve client enablement.
• Participate in larger accounts onboarding projects with positive feedback.
  
  What to Expect:
• Intro-call with our recruiter (30 minutes).
• Test task.
• Interview with the hiring manager (60 minutes).
• Test day.
   

The trial period will last 3 months, after that, you’ll get lots of congratulations!

Join the Precoro team and let’s create innovation together! 🤩

About us:

International IT company ZONE3000 has been providing complete solutions for developing and supporting web services (domain registration, hosting, SSL certificates, private mail) for 25 years. Our strategic partners are the world’s second biggest domain registrar Namecheap and a leading Ukrainian hosting provider HOSTiQ. We cooperate with more than 2200 specialists and are listed in the TOP 10 of the largest biggest IT companies in Ukraine.

Job requirements:

ZONE3000 opens up new opportunities, who might be interested in them?

• young ambitious professionals, who are just dreaming about pursuing an IT career;
• students willing to combine education with a professional development path;
• specialists seeking to master a new industry or change their occupation completely.

If you catch yourself thinking that this description fits you perfectly, it’s about you, check out our current position of Customer Support Specialist.

The only requirement for this position is an Intermediate or above level ofEnglish. All the technical details and professional skills will be taught at our training.

You’ll work remotely and do shifts. That’s why you can effectively manage your working time, and even combine work with studying.

What you’ll get:

• A job in the most stable and reliable IT industry. Job experience in an IT company by international standards.
• Formal employment, paid vacation and sick leave.
• Stable income starting from $400. Night shifts are paid extra (rate х1.5), for example: if you have 6 night shifts in a month, you’ll get $457.
• Technical training course where you’ll gain professional insight into web services, domains, hosting and the internet in general. You’ll also learn how to interact with clients all around the world and how to manage business communication. The company will pay you $300 after successfully passing the end-of-level test.
• Professional development opportunities and also a pay rise. For additional initiatives or extraordinary results you can get monthly and quarterly bonuses.
• Opportunity to change your position using our Internal Mobility project. We always listen to your wishes and support your talents and abilities. For example, you might want to get a job in other business fields, in other IT positions: Product Owner, Project Manager, Scrum Master, software developer, system administrator, etc.
• Development of soft and hard skills in the corporate training centre with training materials provided by our New York colleagues.

What you will do:

• Consult and support users of our products in solving various issues related to web services. For example, it can be assistance in choosing services, installation or setting up our products and services. Communication is provided through chats and tickets (emails)

Some extra perks you’ll get:

• FreeEnglish classes: grammar lectures, speaking clubs.
• Points accumulation system, where the points can be exchanged into certificates with MAKEUP, Rozetka, Citrus, JYSK, etc.
• Discount system for our employees, where you’ll get discounts and special offers from our partners (food delivery and entertainment venues, medical centres and pharmacies, beauty parlours and gyms, educational courses and much more).
• Corporate culture which involves a warm and welcoming team atmosphere, team buildings, corporate parties* and other activities which make workflow processes more enjoyable and valuable.
• Team buildings and corporate parties are on hold for the duration of the armed conflict.

If you are interested, contact us:

+38 098 913 34 61 — Telegram

+38 066 291 03 48 — Telegram

+38 050 693 29 64 — Telegram

+38 063 717 73 62

We're looking for an exceptional leader to join our team as Head of VIP Support, driving premium experiences for our most valuable players across our casino and sportsbook verticals.

HOW YOU WILL MAKE AN IMPACT

• Define and execute the global VIP strategy across casino and sportsbook verticals.
• Manage and grow relationships with high-value players, ensuring exceptional service and satisfaction.
• Set up, Lead, mentor, and develop the VIP account management team.
• Identify, segment, and analyze VIP player behavior to optimize retention and lifetime value.
• Collaborate with CRM, marketing, product, and customer support teams for tailored offers and experiences.
• Monitor KPIs and provide regular reporting to senior leadership.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Proven experience in a similar role within the online casino and/or betting industry
• Deep understanding of VIP player expectations and behavior
• Strong leadership and people management skills
• Excellent communication and negotiation abilities
• Data-driven mindset with experience using CRM and analytics tools
• Fluent in English; additional languages are a plus

HOW WE WILL KEEP YOU SMILING

• We offer flexible working hours and remote work setup, enabling you to plan your work around your life and not your life around work!
• We offer unlimited vacation days, and we provide sick leave of paid.
• We are ready to offer relocation support for candidates.
• A competitive compensation that values the skills and experience you bring.
• Employee referral bonus and gifts for your special days.
• Financial support in 50% for learning expenses to help you in your professional growth!
• With us, you will experience a positive atmosphere and a company culture where people are valued above all else. You'll also have the opportunity to participate in fun team-building activities.

We are seeking a dedicated and passionate Support manager to join our dynamic team. As a Support manager, you will be the face of our company, interacting with our customers and providing them with the best possible experience.

We offer flexible working hours in order to promote a healthy balance between work and personal life.

These hours include

• a morning shift from 06:00 to 14:00(1−2 times per week),
• a day shift from 14:00 to 22:00(1−2 times per week),
• a night shift from 22:00 to 06:00(2+ times per week).

What you’ll do

• Respond to customer inquiries and concerns via email, phone, or chat in a timely and professional manner
• Understand and resolve customer issues and complaints
• Provide product and service information to customers
• Coordinate with other teams to ensure timely resolution of customer issues
• Identify and escalate complex issues to the appropriate team members
• Build new and upgrade established channels, means and processes to improve the customer journey
• Up-sell company products in collaboration with sales teams to ensure growth attainment

What we expect from you

• Advanced English (excellent written and verbal communication skills B2,C1)
• Strong problem-solving skills and the ability to think critically
• Ability to multitask and prioritize tasks effectively
• Strong customer service skills and a passion for helping others
• A fast learner with that remains calm and professional under pressure
• Experience in a customer-facing role is preferred, but not required
• Proficiency in basic computer skills and software
• Flexibility to work non-standard hours, including night shifts, weekends and holidays

About your key responsibilities and impact:

• Reproducing, analyzing, and evaluating requests to resolve or escalate incidents as needed;
• Monitoring product status and involving responsible teams in urgent or critical situations;
• Collaborating closely with other departments to ensure timely and effective issue resolution;
• Overseeing SLA compliance for request and incident resolution, escalating unresolved cases appropriately (to providers, L2, or another unit);
• Responding to questions from regional customer support teams about various player issues.

Essential professional experience:

• At least 3 year of experience in client support.
• Intermediate+ English level; 
• Fluent in Ukrainian or Russian.
• Familiarity with back-office systems, especially within gaming companies (a significant advantage).
• Basic understanding of live gaming rules (e.g., baccarat, blackjack, Crazy Time, Monopoly).
• Proficient in using Jira, Jira Service Management, and Zendesk.
• Strong multitasking and dynamic prioritization skills.
• Excellent communication (written and verbal), analytical thinking, and problem-solving abilities.
• Experience with monitoring and alerting tools.
• English language proficiency at Intermediate level or higher.

Desirable skills and personal features:

• Willingness and ability to work in shifts, including night shifts.

Work Schedule: (2-on / 2-off, 12-hour shifts with night rotation).
 

What we offer:

Benefits Cafeteria:

• Sports compensation;
• Medical coverage;
• Psychological support;
• Home-office coverage. 

Work-life:

• Remote work, Coworking compensation;
• Childcare budget;
• Maternity leave;
• Paternity leave;
• Additional 2 days for family events. 

Our GR8 Culture:

• Open feedback and transparent direct communications;
• Growth and development: better every day;
• High tolerance to experiment and mistakes;
• Supportive friendly environment.

A Product FinTech company is looking for a remote Support Tier 2 Specialist.

The company provides ultra-low latency financial backbone systems to Tier 1 banks in the EU and the US. Certified by over 100 trading venues in the Forex market, which account for more than 95% of FX liquidity, the company offers a comprehensive solution through a single API for both Makers and Takers. These systems allow banks to serve numerous algorithmic traders by enabling market access and trading, risk management, price adaptation, liquidity aggregation, and more.

The company has developed a product that enables international companies and banks to perform instant transactions on global currency exchanges with minimal time delay by using the company’s low-latency gateway. This solution gives them a competitive edge, allowing them to outperform others by fractions of a millisecond.

Requirements:

• Experience in technical support (Tier 2 or Tier 3)
• Proficiency with Linux
• Experience working with logs and the network stack
• Conversational English

Explore a career that promises stability, growth, and global opportunities.

Our client, a well-respected player in US logistics, is seeking enthusiastic English-speaking professionals eager to step into the transportation and supply chain sector. You'll get full training and competitive pay from day one. 

What We Offer:

• Competitive Salary: Base pay plus bonuses based on your performance.
• Comprehensive Training: Access to our internal training programs for skill enhancement.
• Career Progression: Clear opportunities for growth and advancement in your career.
• Work Hours: 3 PM to 1 AM, five days a week (in-office from 3 PM to 9 PM, then remote until 1 AM).

Your Role:

• Interact with customers concerning cargo shipping via chat or telephone.
• Coordinate with drivers to facilitate smooth logistics processes.
• Work closely with your team to drive collective success.
• Keeping CRM up to date

What We’re Looking For:

• English level from B1 or higher.
• Strong verbal and written communication skills.
• A keen eye for detail and excellent follow-through.
• The ability to juggle multiple tasks and solve problems on the go.
• Basic computer skills (email, internet).

Take the first step towards a fulfilling career where your growth is the priority!

We are looking for a Customer Support Specialist to join our team—someone who is tech-savvy, highly organized, and customer-focused. You’ll be the front line of communication with users, ensuring their issues are resolved efficiently, while also helping us scale support with smarter tools and systems.

Сity: Cherkasy, Lviv, remote (Ukraine)
 

Requirements:

• Experience or strong interest in working with AI tools and automation platforms (chatbots, support platforms, etc.)
• Understanding of social media platforms and interest in content creation and apps that help with it
• Strong communication and interpersonal skills with a client-first mindset
• Proficiency in both English and Ukrainian (spoken and written)
• Excellent computer skills, especially with Google Workspace (Docs, Sheets, Drive, Calendar, etc.)
• Analytical thinking and advanced problem-solving skills
• Exceptional attention to detail and multitasking ability
• Proactive approach with the ability to think strategically and work independently
• Enthusiasm for learning and continuous professional development

Will be a plus: 

• Prior experience in customer support roles
• Familiarity with helpdesk platforms like Zendesk, Intercom, or Freshdesk
• Experience with knowledge base creation or technical writing
• Exposure to AI and Customer Support automation tools

Responsibilities:

• Respond to user inquiries via support tickets, Stripe, App Store reviews and IG messages/tags, prioritizing urgent issues and ensuring prompt and helpful responses
• Test and reproduce user-reported issues, document results clearly, and collaborate with relevant team members to resolve them
• Monitor and manage on-hold/problematic tickets daily, providing updates and documenting progress
• Maintain a detailed shift report and share key insights or issues in daily team standups
• Participate in support team task distribution to ensure balanced workloads
• Set up, train, and continuously improve AI tools (e.g., chatbots or automated support assistants) to effectively answer customer questions
• Develop logic and strategies that help AI and support tools find and deliver the right information efficiently
• Build and manage a structured, easy-to-navigate customer-facing and internal knowledge base of FAQs, solutions, workflows, and escalation paths
• Identify patterns in user requests and recommend proactive improvements to support processes or product usability

We offer:

• Competitive reward for the provided services
• Collaborative and supportive team of professionals
• Growth through a Mentorship Program, regular feedback, and one-on-one meetings with PM and HR
• Partial reimbursement for medical insurance, sports activities, and English language courses
• Generous leave policy - 22 days of annual leave, 10 paid sick days per year
• Personal equipment policy offering MacBooks along with all necessary hardware and software for work
• Financial support for employees during specific life events (weddings, childbirth, etc)
• A people-focused corporate culture that prioritizes employee well-being

AdversterX is an experienced advertiser and media buying team with a strong presence in the gambling, essay, dating, and adult games verticals. 

We have been working on our product of Online Casino now.
With years of expertise under our belt, we thrive in helping our partners achieve their goals through strategic and data-driven media buying efforts.
AdversterX is a society of digital entrepreneurs united with one goal: to innovate in the digital marketing space. 

VIP Support German speaking

Native German and perfect English

Experience +2 YR with German VIPs 

Fully remote work

Responsibilities and skills

- Contact VIP players from the German-speaking region

- Build up friendly feelings and trust via live chat, phone, and email

- Offer tailored promotions with help from the CRM team

- Handle complex or urgent issues fast and efficiently with minimal escalation, and try to solve all problems fast

- Needs to understand RG/SOW under an unregulated license

- Response Time to VIP Tickets 30-60 min

- VIP Retention Rate and Revenue reports for all VIP players,

send reports to the Weekly to the Head of Department

- Number of proactive contacts made per week +100

- Number of successful reactivations - saved accounts will include SOW/RG

- Skills: Empathy, patience, diplomacy, and discretion

- Familiar with CRM tools if we need to send fast SMS to 50 players

- Understanding of player behaviours and lifecycle in online casinos

- Be able to work evenings and weekends if needed

- Needs to understand Sport and Live Casino to be able to be close to VIP players, for example, talking about a game in Bundesliga 2.

📍 Location: Kyiv
💼 Employment type: Full-time
🧭 Work format: Office-based
 

We’re seeking a Technical/Customer Support Specialist to support clients using our server-side tracking solutions. You’ll ensure high-quality customer support for thousands of users worldwide.

About us:

Stape — is a global product-driven IT company and the #1 leader in the server-side tracking market. We’re building a powerful, technically complex product that simplifies server-side tracking for marketers and website owners. Our platform processes over 10 billion requests daily, helping improve tracking accuracy and data privacy for more than 100, 000 clients worldwide. We work closely with top partners like Meta and Snapchat to provide advanced tracking capabilities.

Key tasks:

• Setting up and maintaining tracking for clients
• Developing and managing Server Google Tag Manager templates
• Supporting and assisting customers with tracking issues
• Creating and updating documentation

Your background:

• 1+ years of experience in tracking setups (as advantage)
• Basic knowledge and experience with JavaScript (and any frameworks), HTML, CSS
• Experience with REST API integrations
• Ability to analyze data, identify tracking issues, and find solutions
• Ability to work in a small team / startup environment
• English skills (Upper-Intermediate or higher)

Will be a plus:

• Experience with GTM and sGTM (Google Tag Manager, Server Google Tag Manager)
• Experience in writing tags for GTM/sGTM
• Knowledge of conversion APIs of major platforms (Meta, TikTok, etc.)
• Experience in working with Meta/Google/etc. advertising campaigns

We offer:

• Innovative product: Make a meaningful difference by contributing to a globally recognized solution that shapes the future of the server-side tracking market.
• Collaborative culture: Thrive in a friendly and open team environment that encourages initiative, creativity, and collaboration.
• Cozy office in Kyiv: Join us at our office in the heart of the city near the Zoloty Vorota metro station, with up to 10 free taxi rides to ensure a smooth and hassle-free commute.
• Career growth support: The company provides a dedicated budget for your professional development.
• Paid parental leave: Paid parental leave is available to support employees during key life moments, helping to maintain a healthy balance between work and family life.
• Work-Life Harmony: Unlimited sick leave, 20 paid vacation days, and official Ukrainian holidays to help you stay healthy and recharge.

Excited to join us? Submit your CV and let’s get started!