Jobs Customer/Technical Support

Ready to level up your career with an awesome Account Manager’s team?

Join us - a global leader in marketing solutions on platforms like Facebook and Google!

We offer a flexible schedule that includes remote evening, daytime, and weekend shifts.

Allowing you to keep things fresh and varied. 😎

Requirements:

• 2+ Years Prior experience in customer support, preferably in the affiliate marketing field.
• Experience in affiliate marketing or previous experience with ad launches will be a great advantage❤️‍🔥.
• B2 English level or above, both written and verbal.
• Strong communication skills and a genuine commitment to delivering outstanding service.
• Proven ability to take initiative and resolve issues independently.

Responsibilities:

• Provide prompt, effective support aligned with company standards via chat, with demo calls upon request.
• Manage ad accounts by monitoring status and balances, handling appeals, and processing ID reviews.
• Work closely with other departments to resolve customer queries efficiently.

• Identify areas for improvement to enhance customer experience and streamline processes.

   

We Offer:

🌍 Remote work from anywhere

🌴 Unlimited paid vacation days

⏱ Evening, daytime, and weekend shifts

🤒 10 paid sick days

🗣 English classes

📚 Take part in conferences worldwide

Hit us up - we’d love to have you onboard! 🤝

Ready to level up your career with an awesome Account Manager’s team?

Join us - a global leader in marketing solutions on platforms like Facebook and Google!

We offer a flexible schedule that includes remote evening, daytime, and weekend shifts.

Allowing you to keep things fresh and varied. 😎

Requirements:

• 2+ Years Prior experience in customer support, preferably in the affiliate marketing field.
• Experience in affiliate marketing or previous experience with ad launches will be a great advantage❤️‍🔥.
• B2 English level or above, both written and verbal.
• Strong communication skills and a genuine commitment to delivering outstanding service.
• Proven ability to take initiative and resolve issues independently.

Responsibilities:

• Provide prompt, effective support aligned with company standards via chat, with demo calls upon request.
• Manage ad accounts by monitoring status and balances, handling appeals, and processing ID reviews.
• Work closely with other departments to resolve customer queries efficiently.

• Identify areas for improvement to enhance customer experience and streamline processes.

   

We Offer:

🌍 Remote work from anywhere

🌴 Unlimited paid vacation days

⏱ Evening, daytime, and weekend shifts

🤒 10 paid sick days

🗣 English classes

📚 Take part in conferences worldwide

Hit us up - we’d love to have you onboard! 🤝

About us:

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide. 
 

Our global team of talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon. 
 

At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success. 

To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey. 
 

Be part of the future of iGaming with ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here! 
 

Primary responsibilities: 

• Respond to customer inquiries and support requests promptly and professionally. 
• Identify, troubleshoot, and resolve technical issues (within the scope of their knowledge and responsibilities) faced by Operators or their clients. 
• Conduct analysis and analytics of the requested information. 
• Report bugs, malfunctions, or any unpredictable behavior of the software. 
• Provide step-by-step guidance and instructions to customers to resolve problems. 
• Collaborate with cross-functional teams, such as account managers or technical support, to escalate and resolve complex issues. 
• Document and track customer interactions, including issues, resolutions, and follow-up actions, using a ticketing system or CRM software. 
• Help Support peers with day-to-day tasks and professional development by sharing knowledge. 
• Improve and keep up-to-date knowledge about the product, current support workflows, and procedures. 

RNG Customer Support Engineer also performs other duties as they deem necessary in the execution of their duties or duties as delegated by the Support Manager, Head of Support, or the Employer. 

Proficiency requirements: 

• Bachelor's degree (or equivalent work experience). 
• Proven experience in customer service or related roles. 
• Strong problem-solving and analytical skills. 
• Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical individuals. 
• Proficiency in using ticketing systems, CRM software, and other support tools. 
• Knowledge of Microsoft 365 tools (MS Teams, Microsoft Word, SharePoint, etc.). 
• Ability to work independently and as part of a team in a fast-paced environment. 
• Strong time management and organizational skills with the ability to prioritize tasks effectively. 
• Customer-oriented mindset with a focus on providing exceptional service and satisfaction. 
• Multitasking. Customer Support Engineers should be able to handle multiple customer inquiries simultaneously or juggle various tasks. They should be able to multitask efficiently, prioritize tasks, and manage time effectively. 
• Tech-savvy. They should be an advanced PC user, being able to easily learn to work with any new tool or technology by using common guidelines and knowledgebases. 
• English level Intermediate or higher. 

Company offers: 

• Long-term employment. 
• Flexible timetable. 
• Comfortable working conditions. 
• Paid vacation and sick leaves. 
• English lessons, gym. 
• Competitive salary level. 

We are inviting a Payment Officer to join our Customer Success team to help them with processing requests, and transactions, managing communication, and improving internal processes!
 

Your task:

• Work 12-hour shifts (day and night), with a schedule that you choose yourself;
• Processing requests in Slack from agents, VIP managers, and other teams quickly and masterfully;
• Anti-fraud chat and bank transfers monitoring (decode), processing of each request;
• Strict adherence to regulations;
• Reporting bugs and problems with payment systems;
• Communication with departments to resolve problems;
• Sending emails when withdrawal is delayed, checking balances on payment systems;
• Communication with payment providers, resolving transaction nuances;
• Help in solving problems that users may encounter.
   

Our criteria:

• 1+ years of working experience in this field;
• Understanding the role of customer success manager on a project;
• Analytical skill set;
• Knowledge of fraud cases, i-gaming regulations, gamers’ behavior;
• English level (B1-B2);
• Knowledge and understanding of the i-gaming sphere and payment systems.
   

Our offer:

• We are global, we don’t stick to office or remote options only;
• We support our people and provide relocation options for team members, who are interested;
• We encourage growth and cover 50% of learning expenses;
• We hold yearly performance reviews to help our team members grow and reach new heights, and reward results with regular performance bonuses;
• We believe in potential and prefer to promote internally, giving everyone a chance to prove themselves, and building our company around talents above anything else;
• We are small enough to hear the opinion of every team member, and already big enough to act on the best ideas - an opportunity to have a visible and immediate impact.
• We celebrate our team with corporate gifts and thoughtful appreciation throughout the year.

📍 Location: Europe
💼 Employment type: Full-time
🧭 Work format: Remote
 

We’re looking for a Technical Support Lead to manage and grow our support team, streamline processes, and ensure top-quality service for our customers. In this role, you’ll combine people leadership with hands-on technical expertise, driving performance, improving workflows, and supporting complex tracking implementations.

About us:

Stape is a global product-driven IT company and the #1 leader in the server-side tracking market. We’re building a powerful, technically complex product that simplifies server-side tracking for marketers and website owners. Our platform processes over 15 billion requests daily, helping improve tracking accuracy and data privacy for more than 200, 000 clients worldwide. We work closely with top partners, including Meta, Tiktok and Snapchat, to provide advanced tracking capabilities.

We actively participate in industry-specific conferences as sponsors of events like MeasureCamp and Superweek.

Key tasks:

• Handle people management functions, including performance reviews, hiring and onboarding, professional development, and training for team members.
• Implement and track team performance metrics on a monthly basis.
• Implement and automate team workflow and processes where visible.
• Create and manage internal documentation on team processes.
• Handle complex tracking implementations for high-demanding customers.
• Provide post-implementation support to customers, analyze the implementation's correctness, and fix any bugs that arise.
• Handle intro calls with complex customers, post-implementation calls, and support sales and account managers whenever technical expertise is required on calls (with higher complexity).
• Monitor industry news, introduce new solution approaches whenever feasible, share and explain them to team members.

Your background:

• Minimum of 5 years of experience in customer care, including at least 2 years in a leadership position within SaaS or tech product companies.
• Understanding of support process optimization (SLAs, KPIs, workflows, escalations, training)
• Confident using logs, APIs, and monitoring tools to investigate and resolve issues
• Strong communication skills - written and spoken English (Upper Intermediate+)
• Experience working with ticketing/CRM systems and analytics tools
• Proactive and solution-focused - someone who finds patterns and brings clarity into chaos
• Empathy, clarity, and patience in communication

We offer:

• Industry Leader: Make a meaningful contribution to a globally recognized solution that shapes the future of the server-side tracking market.
• Flexibility: Enjoy a flexible work schedule with the freedom to choose where you work.
• Extended remote workspace setup: Experience the benefits of a fully equipped remote workspace, designed to elevate your productivity and create a comfortable work atmosphere.
• Collaborative culture: Engage in a friendly and open team environment that encourages initiative, creativity, and collaboration.
• Educational support: Invest in your self-development through a dedicated training and professional growth budget.
• Well-Being: Take advantage of 30 days of paid time off (20 standard days + 10 more to cover public holidays), Parental Leave, Anniversary days off, and Study Leave to support your recharge and maintain a balance between work and personal life.
• Health support: Feel secure with a dedicated medical insurance budget that prioritizes your health.

Excited to join us? Submit your CV and let’s get started!

We’re looking for a Technical (Python) Support Engineer to keep our production applications stable and fast during weekend shifts. You’ll handle incident triage, bug fixes, and small improvements while collaborating with the core team when escalation is needed.

Shift on Saturday & Sunday:

• 00:00-06:00 (GMT+2)
   

What you’ll do

• Maintain and troubleshoot Python/Django web applications
• Debug and optimize database performance (PostgreSQL)
• Operate core AWS services (EC2, S3)
• Diagnose issues with cross-functional teams and implement quick fixes
• Keep code changes clean, documented, and secure
• Handle end-user requests and provide technical assistance

What we’re looking for:

• English: Upper-Intermediate or higher
• Experience: 6+ months with Python & Django OR no commercial experience but:
  • Completed relevant courses/bootcamps (Python, Django, Databases, AWS)
  • Strong fundamentals (data types, HTTP/REST, Git, basic Linux, debugging)
  • Hands-on projects (pet projects, labs, internships) — GitHub links welcome
• Solid knowledge of PostgreSQL (or another relational DB)
• Basic familiarity with AWS (EC2, S3)
• Strong analytical and debugging skills
• Basic understanding of REST APIs and front-end basics (HTML, CSS, JavaScript)
• Clear communicator; comfortable working independently and in a team

Nice to have

• Docker, Kubernetes, and CI/CD pipelines
• Web application security best practices
• Experience in an Agile environment
   

What we offer

• Paid part-time weekend shifts
• Flexible choice of shift blocks
• Supportive team and transparent processes
• Fast track to real production experience

About us:

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide.

Our global team of talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon.

At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success. 

To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey.

Be part of the future of iGaming with ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here!

Primary responsibilities:

• Respond to customer inquiries and support requests promptly and professionally.
• Identify, troubleshoot, and resolve technical issues (within the scope of their knowledge and responsibilities) faced by Operators or their clients.
• Conduct analysis and analytics of the requested information.
• Report bugs, malfunctions, or any unpredictable behavior of the software.
• Provide step-by-step guidance and instructions to customers to resolve problems.
• Collaborate with cross-functional teams, such as account managers or technical support, to escalate and resolve complex issues.
• Document and track customer interactions, including issues, resolutions, and follow-up actions, using a ticketing system or CRM software.
• Help Support peers with day-to-day tasks and professional development by sharing knowledge.

• Improve and keep up-to-date knowledge about the product, current support workflows, and procedures.

   

RNG Customer Support Engineer also performs other duties as they deem necessary in the execution of their duties or duties as delegated by the Support Manager, Head of Support, or the Employer.

Proficiency requirements:

• Bachelor’s degree (or equivalent work experience).
• Proven experience in customer service or related roles.
• Strong problem-solving and analytical skills.
• Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical individuals.
• Proficiency in using ticketing systems, CRM software, and other support tools.
• Knowledge of Microsoft 365 tools (MS Teams, Microsoft Word, SharePoint, etc.).
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong time management and organizational skills with the ability to prioritize tasks effectively.
• Customer-oriented mindset with a focus on providing exceptional service and satisfaction.
• Multitasking. Customer Support Engineers should be able to handle multiple customer inquiries simultaneously or juggle various tasks. They should be able to multitask efficiently, prioritize tasks, and manage time effectively.
• Tech-savvy. They should be an advanced PC user, being able to easily learn to work with any new tool or technology by using common guidelines and knowledgebases.
• English level Intermediate or higher.

Company offers:

• Long-term employment.
• Flexible timetable.
• Comfortable working conditions.
• Paid vacation and sick leaves.
• English lessons, gym.
• Competitive salary level.

We are looking for a Middle IT Support Engineer to join our team in Warsaw! 

Requirements: 
- Experience in a similar position for 2 years;

- Knowledge of MDM solutions;

- Understanding of network technologies (TCP/IP, DHCP, DNS, VPN);

- Knowledge of OS (MacOS, Windows, and Linux) at the administrator level;

- Knowledge of Google Workspace;

- Experience with Jira, Confluence;

- Experience with deployment tools;

- Installation, configuration, and troubleshooting software;

- Experience with modular repair;

- Experience with inventory systems;

- Good communication skills;

- English B1.  

Responsibilities: 
- Setup and support of the office corporate network;

- Maintenance of office computers and office equipment;

- Stock management;

- Providing technical support to the company's employees, including remote ones;

- Manage MDM, credentials, group policies, and access rights. 

Our benefits to you:
☘️An exciting and challenging job in a fast-growing holding, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and more
🤝🏻Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed
🧑🏻‍💻Modern corporate equipment based on macOS or Windows and additional equipment are provided
🏖Paid vacations, sick leave, personal events days, days off
💵Referral program — enjoy cooperation with your colleagues and get the bonus
📚Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences
🎯Rewards program for mentoring and coaching colleagues
🗣Free internal English courses
✈️In-house Travel Service 
🦄Multiple internal activities: online platform for employees with quests, gamification, presents and news, PIN-UP clubs for movie / book / pets lovers and more
🎳Other benefits could be added based on your location 

Join Ajax Systems, the leading manufacturer of cutting-edge Ajax wireless security systems with smart home capabilities. As a full-cycle company, we take pride in our ability to transform ideas into innovative products through development and mass production.

With a diverse range of 170+ devices, the Ajax line safeguards premises against burglary, fires, and floods while providing seamless control over electrical appliances. Our solutions have earned us Europe's highest security awards, solidifying our position as a trusted name in the industry.

Ajax is a Ukrainian success story, fueled by immense strength and boundless energy. We currently protect over 1,800,000 users in 170 countries worldwide. As our company continues to thrive, we are constantly seeking active individuals to join our team and contribute to our ongoing growth.

Right now, we have an exciting opportunity for a Support Engineer with a strong command of English.

As part of our dedicated support team, you will assist customers from all corners of the globe, providing round-the-clock assistance through various channels. We're proud of our ability to communicate in multiple languages, enabling us to promptly address and resolve user issues.

To excel in this role, we're seeking a passionate and talented Technical Support Engineer who can:

• Respond to customer inquiries promptly and professionally via phone, email, and live chat.
• Investigate and troubleshoot client issues related to our products and services, ensuring swift resolution.
• Escalate complex problems to the appropriate team when necessary.
• Document and track customer interactions and problems using our efficient customer relationship management system (CRM).
• Educate customers on the features and benefits of our outstanding products and services.

Key requirements for this role:

• Knowledge of the basics of physics and electrical engineering, empowering you to handle technical queries effectively.
• Intermediate or higher level of English proficiency.
• Experience in customer communication, ensuring you understand their needs and can provide exceptional support.
• Familiarity with CRM systems (Jira, Confluence, etc.) is. a plus
• A degree in tech/engineering as a plus.

In return for your dedication and contributions, we offer:

• Working in dynamically growing multinational and multicultural Group.
• Ability to add value to the business by applying your knowledge and skills.
• Ajax security system kit (you will be a part of the beta-testing program and will be able to test new devices and features before official release).
• Full-time working schedule.
• Medical insurance.

If you are ready to join a forward-thinking company that values innovation and customer satisfaction, while offering a vibrant work environment, then apply now to become a part of our exceptional team at Ajax Systems. 

About Us:

We are an ambitious and fast-growing iGaming company focused on delivering high-quality entertainment and an exceptional player experience across Tier 1 and Tier 2 European markets. As we scale, we are looking for an experienced Head of Customer Support & Success to build and lead our Customer Support function, ensuring first-class service, operational efficiency, and player satisfaction.

Your Mission:

As the Head of Customer Support & Success, you will design, lead, and optimize the Customer Support operations to ensure an efficient, proactive, and scalable structure. You will champion the customer experience, drive retention, and build loyalty while integrating cutting-edge technologies and data-driven processes.

Your key responsibilities:

✅ Develop and manage a world-class, lean, and technology-driven Customer Support department.
✅ Lead technical implementations, organizational design, and control functions for the support team.
✅ Recruit, train, mentor, and continuously develop a high-performing, multilingual support team.
✅ Foster collaboration with platform providers, development teams, and third-party partners.
✅ Continuously enhance the player experience, drive engagement, and facilitate organic growth.
✅ Design and roll out customer-centric, transparent policies, procedures, and standards.
✅ Launch and refine critical processes including:
• Player acquisition and conversion via Live Chat, Phone, SMS, Messaging Apps (with payment method suggestions).
• Upsell and cross-sell strategies with scripts and coaching.
• Player retention, reactivation, and loyalty workflows.
• Emergency and exceptional situation handling protocols.
• Critical issues escalation, resolution, and reporting processes.
✅ Build and maintain a comprehensive Knowledge Base for onboarding, training, and operations.
✅ Define, monitor, and report on core and secondary KPIs for the Customer Support function.
✅ Drive data-informed decision-making, continuous improvement, and service excellence.

What We’re Looking For:

✔ Proven leadership experience in Customer Support/Success within the iGaming industry, with a focus on European T1/T2 markets.
✔ Strong understanding of Curacao licensing requirements and compliance in customer service.
✔ Track record of building and scaling efficient, tech-enabled support teams.
✔ Expertise in implementing CRM, Live Chat, Telephony, and omni-channel support solutions.
✔ Data-driven mindset with hands-on experience developing KPI frameworks and reporting structures.
✔ Excellent communication skills with the ability to collaborate cross-functionally and influence stakeholders.
✔ Player-centric approach, combining empathy with commercial acumen.
✔ Familiarity with best practices from leading iGaming operators is a plus.
✔ Upper Intermediate in English; additional European languages are a bonus.

Why Join Us?

🌟 Be instrumental in shaping the player experience for a high-growth iGaming brand.
🌍 Work with an international, ambitious, and innovative team.
🚀 Opportunity to build your department from the ground up with full ownership.
🎯 Competitive compensation package and performance incentives.

Start Your Career in International Company! No Experience Needed

We're looking for a Support Manager  to join our client's US-based logistics team. No experience? No worries — full training is provided from day one!
 

Why join us?
Atlas Recruiting helps connect young talents with top logistics companies. Our client is a fast-growing international freight company that values growth from within — all leaders started in junior roles.

What you'll do:

• Communicate with US-based clients and drivers via phone & email.
• Control over the shipping process.
• Timely provision of feedback for the client.
• Processing of emails and prompt resolution of the related issues.

• CRM system control.

   

What we’re looking for:

• English level from B2.
• Eagerness to learn & grow in global logistics.
• Strong communication skills.
• Problem-solving mindset.

• Ability to multitask and stay calm under pressure.

   

What you get:

• Paid training from day one.
• Working Hours Options:                                                                 
  15:00-01:00, 5/2 (in-office from 3 PM to 9 PM, then remote until 1 AM); 
• Modern office & tech.
• Friendly team & corporate events.

• Salary in foreign currency.

   

 If you're ambitious, ready to grow, and want to build a career in an international company — apply now!

Atlas Technica’s mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown 100% year over year through our uncompromising focus on service.

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!

NOC Engineer role responsibility is to serve as Atlas’ front line for alerts & requests. Our multinational team of Network Operation Center engineers addresses issues with end-user devices, cloud technologies, and basic network troubleshooting. The NOC offers both leadership and technical career progression opportunities. This role is a full-time (40 hours/week) contract.

Responsibilities:

• Resolve alerts, primarily consisting of user devices, circuit downs, temperature/water alerts, Cloud alerts, SOC alerts.
• Resolve requests, primarily consisting of scheduling after-hours maintenance and device/new customer onboarding.
• Communicate with vendors and customers as a point of contact; Coordinate maintenance, after-hours repair, and patch remediation.
• Projects, as assigned by managers, for the NOC and Support teams.
• Documentation, maintaining knowledge base, new articles, and content improvements.
• Recommend and improve processes to drive better outcomes.

Requirements:

• Microsoft Windows Desktop & Server OS
   
  • General familiarity with all currently-supported versions of Windows, with an emphasis on Desktop issues
  • OS & App Patching, OS Upgrades, Failure Remediation
  • Cloud Products & Technologies
  • Microsoft 365, Azure, SharePoint/OneDrive, Exchange Online, Amazon AWS
  • Identity Management, Authorization, and Security (Azure AD, Okta)
  • EMM/MDM tools (InTune, AirWatch)
  • Backups & Disaster Recovery
• E-Mail Technologies
   
  • General Mail Flow Troubleshooting, Archiving, Retention, Compliance
  • Proofpoint, Mimecast, Global Relay
• Networking
   
  • Comprehension of network protocols (TCP/IP, VPN, DNS, DHCP)
  • Diagnostic toolkit in Layer 1-3 functionality
• Security
   
  • Resolve alerts as raised by SIEM/SOC providers, Anti-Virus
• Great communicators, able to speak at a conversational English level
• 3+ years of general IT experience, primarily in server, infrastructure support, and networking/circuits
• 1+ years of network experience, including knowledge of ITIL-based Service Operations
• Passionate about delivering consistently positive experiences to our customers
• Strong diagnostics toolkit; approaches an incident with logic, conscientious of time spent on a given issue

Desirable Qualities:

• Experience working in an MSP/Consultancy environment.
• Experience with related tools such as OpsGenie, PageR Duty, PRTG, Scripting with PowerShell, Automate Script, and Azure Functions.
• Strong knowledge of RMM tools such as ConnectWise Automate, SolarWinds, Nagios, CloudWatch, or Zabbix.
• Able to design monitors to look for problem conditions in customer environments.
• Able to design scripts to address faults automatically.
• A degree in a relevant field (Computer Science/Computer Engineering).
• Certifications such as CompTIA A+, Server+, Network+ or similar.

Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Working Hours Offered, No Rotation or On-Calls

• US EST Weekday 2nd Shift — Includes 1h unpaid lunch: Monday-Friday 2 PM-11 PM EST

OR

• US EST Weekday 1st Shift — Includes 1h unpaid lunch: Monday-Friday 6 AM-3 PM EST

OR

• US EST Weekday 3rd Shift — Includes 1h unpaid lunch: Monday-Friday 10 PM-7 AM EST

The Business Systems Manager is responsible for the configuration, optimization, and operational reliability of Proxet’s internal SaaS ecosystem. The role ensures that our key business systems are aligned with organisational needs, seamlessly integrated, comply with policies, and are fully leveraged by users.

This position bridges IT administration, process enablement, and vendor collaboration, ensuring smooth day-to-day operation of applications, efficient change management, and proactive improvement of workflows.

Responsibilities

• Monitor application health, usage, and user feedback.
• Oversee license utilization, renewals, and initiate cost optimization.
• Handle L2/L3 service desk tickets related to system access, configuration, and incidents.
• Configure workflows, automations, forms, and integrations to support business process needs.
• Design, build and maintain robust and reliable integrations between SaaS platforms by using the middleware tools
• Maintain application configuration and change management
• Ensure documentation of configurations, system baselines, changes, and user guides
• Manage users, groups, and license allocations across all assigned SaaS platforms
• Maintain access control and role-based permissions in line with security policies.
• Evaluate and apply vendor updates and feature releases.
• Track and communicate release impacts to relevant teams.
• Coordinate with business stakeholders to test and deploy new functionality.
• Identify recurring issues and propose systemic fixes or automation opportunities.
• Conduct onboarding sessions and knowledge sharing for end-users and managers.
• Serve as the primary point of contact for vendors, internal and external stakeholders.
• Review vendor SLAs, security posture, and application roadmaps.

Required Qualifications

• 3+ years of experience in application administration, IT operations, or business systems management in a fast-scaling IT service or consulting organization
• Proven experience working with Attlassian products (preferably JIRA/Confluence, experience additional extentions will be a plus)
• Proven experience managing integrations between multiple SaaS systems (via API or middleware such as Zapier, n8n or similar) 
• Hands-on experience with at least three of the following platforms class: IAM/DirectoryManagement (e.g. Google Workspace, MS Entra, Zoho ManageEngine), HRIS (e.g., PeopleForce), PSA (e.g. Ruddr), ERP/Finance (e.g.QuickBooks), CRM (e.g. HubSpot, Pipedrive)
• Strong understanding of SaaS administration, access management, and workflow automation.
• Familiarity with ITSM/ITIL practices (Incident, Change, and Release Management).
• Familiarity with data warehousing concepts and BI tools
• Familiarity with AI-embeded features in SaaS platforms and LLM pricinples
• Excellent problem-solving and cross-functional communication skills.
• Ability to document, train, and present to non-technical stakeholders.
• Understanding of data access controls, SSO, and identity management
   

Nice-to-have Qualifications

• Experience with security and compliance frameworks (SOC 2, ISO 27001).
• Experience writing custom scripts to augment middleware capabilities or interact with APIs
• Experience with the Enterprise Architecture Framework (e.g. TOGAF)
• Experience with Product development from scratch (as Product Owner, Project Manager)

We are growing our Customer Success team and looking for a motivated Customer Success Specialist to support our customers and help them get the most value from our SaaS product. This is a remote position, and your schedule should overlap with U.S. working hours (16:00 to 00:00 Kyiv time).

What You Will Do

• Support customers via email, chat, and video calls. Help them solve issues and understand how to use the product.
• Onboard new clients: assist with account setup and basic training.
• Train users: run screen-sharing sessions and create simple help articles or FAQs.
• Build relationships: stay in touch with customers, understand their needs, and share feedback with the team.
• Monitor usage: identify customers who need help or are not active, and reach out with guidance.
• Work with the team: collaborate with Support, Product, and Sales when needed.
• Update CRM records and help prepare basic reports.

Requirements

• Upper-Intermediate English (B2+) — this is the main requirement! Comfortable speaking and writing every day.
• Organized, responsible, and able to work independently in a remote environment.
• Entry-level friendly — previous Customer Success experience is not required.
• Strong communication skills, empathy, and a customer-first mindset.
• Comfortable learning new software and using CRM or support tools.
• Ability to work partially during U.S. business hours.

We Offer

• Fully remote work from anywhere in Ukraine.
• Training and mentorship — we will teach you Customer Success best practices.
• Career growth in an international SaaS team.
• A supportive environment where your work impacts customer satisfaction and product improvement.

If you have great English, enjoy helping people, and want to grow your career in Customer Success, we’d love to hear from you!

Whats Up Partners is a product company operating brands in Tier-1 markets, founded in 2023. We have several brands in the iGaming niche, which we are actively developing and never stop improving.

We are currently looking for a proactive, communicative specialist with a desire to develop and grow for the position of VIP Manager / Account Manager.
 

Your Mission

As a VIP Manager, you’ll be the go-to person for our most valued players — building strong personal connections, ensuring a best-in-class experience, and driving long-term loyalty. You’ll combine top-tier customer service with data-driven insights to create tailored journeys that maximize retention, lifetime value, and overall player satisfaction.
 

 🔸 Your tasks will be:

• build and maintain strong personal relationships with VIP players via phone, chat, email, and messengers (Telegram/WhatsApp);
• create and manage personalized VIP journeys, from onboarding to retention and growth;
• use predictive analytics to identify key triggers (churn, win/loss patterns, LTV growth) and act proactively;
• design and manage exclusive bonus schemes, promotions, and tailored offers — always focusing on ROI;
• provide concierge-level support for VIP clients, ensuring quick resolutions and premium service;
• collaborate with internal teams (Marketing, Product, Payments) to deliver the best possible VIP experience;
• contribute to retention strategies and loyalty policies that keep players engaged;
• report on VIP performance, KPIs, and ROI while identifying new growth opportunities.
   

🔸 You are definitely right for us if you have:

• 1+ years of experience in the iGaming niche as an Account Manager or VIP Manager;
• deep understanding of player motivation, customer retention strategies, and KPIs in the iGaming niche;
• C1 level of English;
• Experience with CRM systems and communication platforms (e.g., Telegram, WhatsApp, email, LiveChat, Zendesk);
• Excellent communication skills, emotional intelligence, and a proactive approach;
• Ability to balance player satisfaction and business profitability.
   

🔸 Will be a plus:

• knowledge of additional languages, such as German or Greek, is a big plus;
• experience working with high-value players (€5k+);
• ability to work with Tableau or similar systems such as SuperSet.
   

🚀 What we offer:

• direct access to VIP players and advanced business analytics tools;
• working days: Wednesday through Sunday inclusive, Monday and Tuesday are days off (negotiable). Working hours: 2:00 p.m. to 11:00 p.m.;
• the opportunity to make reservations in Ukraine;
• competitive salary + performance-based bonuses (related to customer retention, LTV, and NGR);
• professional and career growth — you will work for a company that supports initiative, invests in development, and encourages growth within the team;
• interesting tasks that require creative thinking and non-standard solutions;
• a strong, respectful, and friendly team that values results and humanity;
• training and development: the opportunity to attend courses, trainings, and specialized events at the company's expense;
• paid sick leave and vacation.