Jobs Customer/Technical Support

We are looking for a technical support engineer in Bratislava.

Servers.com, powered by Nexcess, delivers specialized Infrastructure as a Service solutions for organizations where performance, scalability, and reliable execution are essential. As part of Nexcess, Servers.com contributes deep infrastructure expertise to a broader cloud technology organization serving businesses worldwide.
 

Our platform provides compute, storage, and networking services across the US, Europe, and Asia, with access to premium server hosting solutions in more than 26 data centers globally. We support leading enterprises and high-growth companies across industries including Big Data, AdTech, FinTech, Gaming, iGaming, Blockchain, and Streaming.

Requirements:
– your English is sufficient for e-mail correspondence;
– you are attentive to details, able to search and analyze information;
​– you have a deep understanding of how the Internet and networks work;
​– experience with Linux operating systems (Ubuntu, CentOS, Debian);
​– knowledge of working in the Linux terminal.​

We will welcome you to our team if you want to learn:
– system administration of servers from anywhere in the world;
– diagnose hardware, software and network server issues;
– work with hardware monitoring;
– work with cloud technologies.

We offer:
– work in a team of professionals at international level;
– comfortable working conditions: schedule without night shifts, no overtime, no phone support, smooth integration into the workflow;– mentor assistance, learning modern IT technologies;
– individual vocational training plan for 12+ months;
– opportunity to practice and improve your English;
– сompetitive salary and all necessary equipment;
– remote work from Bratislava with the possibility to use our co-working space;
– support of legalization in Slovakia if needed.

We are looking for a motivated and detail-oriented Concierge to join our Customer Support team. The concierge (support) function for the Ascendix products covers client request triage, case management in Dynamics 365, product troubleshooting, bug reporting and escalation, and day-to-day client-facing support. 

Evening shifts only: 5:30 PM-2:30 AM (EET)

Requirements: 

• Strong spoken and written English—daily direct communication with US customers 
• Able to triage, troubleshoot, and manage a case queue independently after ramp-up 

• Clear technical communication—writes structured bug reports and client-facing responses 

   

Nice-to-have: 

• Support, helpdesk, or case management experience
• Salesforce experience (Administrator level or strong hands-on admin skills) 
• Experience with SaaS or CRM products 

• Commercial real estate or real estate domain familiarity 

   

Responsibilities: 

• Triage incoming client requests: categorize, resolve internally, or escalate to the appropriate team 
• Manage a typical queue of 20 to 30 active cases while maintaining quality and timely follow-up 
• Troubleshoot product issues across AscendixRE, Ascendix Search, Composer, Harvest, and AI Suite 
• Create clear bug reports and escalation briefs for Product and Dev handoffs 
• Maintain cases, tasks, and client records in Dynamics 365 
• Translate technical topics into broker-friendly language for non-technical customers

Ascendix offers you:

Healthcare:

• 20 paid vacation

• 5 paid sickness

   

Career and professional growth:

• B2B and remote cooperation
• Career development and professional growth
• Technical performance reviews and 360 Evaluation

• Collaboration with a personal Direct Manager, Technical leads, and mentors

   

Learning and Development:

• Opportunity for external event compensation

• Internal knowledge-sharing opportunities

   

Corporate spirit:

• Online and offline events & team-buildings
• Friendly and supportive atmosphere
• Open management

Job description

Precoro is an innovative AI-powered procurement centralization & automation В2В SaaS platform, helping companies eliminate manual tasks and control purchasing activities across all subsidiaries. With over 1,000 customers in more than 80 countries, Precoro has proven its ability to create real business value and deliver substantial cost savings.

As we scale, we’re looking for a Implementation Consultant.

You will own the most critical stage of the customer lifecycle: the first 90 days. You will be directly responsible for leading the migration, system configuration, and process design to ensure a timely and successful Go-Live for our clients. 🌟

Responsibilities

Lead Client Implementation Projects:

• Own the Project Lifecycle: Act as the primary Project Manager for the implementation phase, taking clients from point-of-sale to a fully operational, live product.
• Scope & Design Workflows: Conduct deep-dive discovery sessions to map out the client's current procurement/financial processes and translate them into custom, optimized Precoro workflows.
• Data Migration Management: Manage timelines, deliverables, and technical alignment, helping clients map and migrate their existing data (vendor lists, budgets, item catalogs) into Precoro.
• Drive Go-Live Accountability: Keep both internal teams and client-side stakeholders on track with strict deadlines, managing risks and unblocking technical dependencies.
   

Enablement & Change Management:

• Strategic Product Walkthroughs: Deliver high-impact interactive workshops and onboarding sprints for key client stakeholders, enabling them to operate the platform independently.
• Build Knowledge Assets: Create tactical, highly structured enablement resources (deployment playbooks, configuration guides, short video воркфлоус) to standardize the implementation process.
• Feedback Loop: Partner with Sales, Product, and QA teams to escalate technical blockers and translate client feedback into actionable product improvements.
   

🎯 What You Bring (Requirements)

Must-Haves:

• Advanced English proficiency (both written and spoken) for daily complex business negotiations.
• Strong Project Management & Scoping skills: Proven ability to manage multiple concurrent projects, control deadlines, and mitigate scope creep.
• Technical & Analytical Aptitude: Experience working with Excel/Google Sheets on a high level to structure, validate, and map client metrics and data.
• Change Management Mindset: The ability to handle user resistance, simplify complex system logic, and guide corporate clients through process transformations.
• Problem-Solving Ownership: A natural curiosity to reverse-engineer technical issues and coordinate with engineering teams when complex setups (API/Integrations) require attention.
   

Nice-to-Haves:

• Experience running software implementation or onboarding for clients in the US, UK, or Europe.
• Solid understanding of core business operations (specifically finance, accounting, or procurement).
• Familiarity with B2B SaaS ecosystem, ERP systems (NetSuite, QuickBooks, Xero), or complex CRM platforms.
• Academic background in economics, finance, management, or related technical fields.
   

📈 What Success Looks Like:

• In 3 Months: Deeply master Precoro’s platform logic, configuration options, and current implementation framework. Establish solid bridges with internal Product and Sales teams, and independently lead at least 3 onboarding projects from kickoff to deployment.
• In 6 Months: Successfully drive at least 9 onboarding projects to a flawless Go-Live. Master the ability to identify client process gaps and proactively engineer workarounds. Create new, scalable deployment assets to speed up time-to-value for future accounts.
   

🎁 Why you’ll love working at Precoro:

• Trust-based management: No micromanagement — your ideas and initiatives are always encouraged.
• Supportive team culture: You’re not alone, our team is open, honest, and always ready to help.
• Reimbursement for professional learning: We invest in your growth through courses, lectures, and more.
• Flexible hours: We care about results, not how long you sit at your desk.
• 26 days off annually (15 vacation days + 11 public holidays).
• Medical insurance (after six months) and Unlimited sick leave without requiring a medical certificate. Your health matters most.
• Pet-friendly offices in Kyiv: Love your furry friend? Bring them along!
• Supporting Ukraine: We proudly assist the Armed Forces and contribute to projects that bring victory closer.
   

📋 What to Expect:

1. Intro-call with our recruiter (45 minutes)
2. Interview with the hiring manager (60 minutes)

3. Test day

    

   The trial period will last 3 months, after that, you’ll get lots of congratulations!

Join the Precoro team and let’s create innovation together! 🤩 We truly appreciate every application, but will reach out only to candidates whose profiles align with the role.

We are looking for a System Support Engineer to join our client’s team and provide technical support and administration of their server infrastructure.

The role is focused primarily on Windows/Linux environments and the services built around them, with Active Directory, GPO, and RDP being key areas of expertise.

This is a hands-on technical role with a strong focus on troubleshooting, infrastructure support, and collaboration with internal and cross-functional teams.

What you will do

• Provide day-to-day support and administration of Windows and Linux servers.

• Manage and troubleshoot Active Directory (AD) and Group Policy (GPO).

• Support RDP / Remote Desktop Services (RDS) environments.

• Monitor server health and availability and respond to infrastructure alerts.

• Troubleshoot infrastructure issues and identify root causes.

• Support server-based applications from an infrastructure perspective.

• Manage and troubleshoot backup and restore processes.

• Perform server patching, maintenance, and system hardening.

• Provision and maintain virtual machines.

• Support gateway servers, RDS clusters, and related infrastructure.

• Automate routine administrative tasks using PowerShell and/or Ansible.

• Collaborate with internal and cross-functional technical teams to resolve complex issues.

• Identify opportunities to improve and automate existing support processes.

What we are looking for

• 5+ years of experience in System Administration, Infrastructure Support, or a similar role.

• Strong hands-on experience with Windows Server.

• Strong hands-on experience with Linux (Red Hat and/or Ubuntu).

• Solid experience with Active Directory and Group Policy (GPO).

• Practical experience supporting RDP / RDS environments.

• Strong troubleshooting and problem-solving skills.

• Experience with PowerShell and/or Ansible.

• Good understanding of networking fundamentals (L2/L3).

• Experience with virtualization technologies, particularly VMware, is a plus.

• Basic experience with Azure / Microsoft 365 is a plus.

• Experience with MFA/SSO solutions such as Okta, Duo, or Microsoft Authenticator is a plus.

• Strong communication and collaboration skills.

• Ability to work independently and effectively as part of a technical team.

Nice to have

• VMware vSphere / Horizon

• Intune

• Terraform

• Microsoft SQL Server infrastructure support

• SD-WAN

• Zabbix or other infrastructure monitoring tools

• Experience with infrastructure automation

Work schedule

• Working hours aligned with US business hours — approximately 2:00 AM–11:00 AM in the candidate’s local time zone

• 1 week of on-call rotation per month

• Monthly after-hours maintenance / patching window

Important: The primary focus of this role is Windows/Linux, Active Directory, GPO, RDP/RDS, and infrastructure troubleshooting. Networking and virtualization are secondary skills, while Azure/M365 and MFA/SSO experience are considered additional advantages.

Hi!
We're excited to introduce you to Softsich!
We are looking for an energetic and client-oriented VIP Customer Support Representative who will become a trusted partner to our most valuable customers. If you're great at building trust, offering personalized solutions, and delivering premium service — this role is for you!

Requirements

• At least 1 year of experience in Customer Support / VIP Support.
• Experience working across multiple communication channels: Live Chat, Tickets, and Messengers.
• English level: Upper-intermediate+ 
• Excellent communication skills and the ability to find an individual approach to users.
• High level of empathy and the ability to understand users’ needs and mood, adapting the communication style to the situation.
• Ability to work in a multitasking environment, effectively prioritize tasks, and handle multiple requests simultaneously.
• Strong stress-resistance and the ability to maintain a high level of service in challenging or conflict situations.
• Ability to respond quickly, make independent decisions, and find optimal solutions in non-standard situations.
• Strong critical thinking and the ability to analyze a situation before making a decision.
• Flexibility and the ability to quickly adapt to changes in processes, products, and internal procedures.
• Ability to work effectively as part of a team, openness to feedback, and willingness to share knowledge and experience with colleagues.
• Strong attention to detail and a high level of responsibility.

Responsibilities

• Provide high-quality and personalized support to VIP users via Live Chat, Tickets, and Messengers.
• Handle user requests promptly and follow up on complex cases until they are fully resolved.
• Maintain a high level of VIP service, personalizing communication based on users’ needs and history.
• Independently resolve non-standard situations and escalate cases requiring involvement from other teams in a timely manner.
• Handle multiple requests and communication channels simultaneously while maintaining established quality and response-time standards.
• Collaborate with other teams to ensure fast and high-quality resolution of VIP users’ requests.
• Follow internal processes, procedures, and communication standards.
• Stay up to date with product, process, and internal procedure updates and quickly adapt to changes.
• Proactively identify issues in the user experience and provide relevant feedback to the team.

Would be a plus

• Direct experience working with VIP / High-Value clients.
• Understanding of VIP customer experience, retention, and responsible communication principles.
• Experience working with CRM, HelpDesk, and Live Chat systems.
• Experience handling complex, conflict-related, or emotionally sensitive cases.

What we offer:

• Flexible work format: fully remote or from our offices in Kyiv or Warsaw.
• 24 paid vacation days, sick leave, and medical insurance (already available in Ukraine; other locations — in progress).
• A team where it’s easy to ask questions, learn, contribute, and be yourself.
• Coverage for professional events, training, and certifications.
• Team buildings, birthday gifts, and a community that truly cares.
• Zero business ties with the aggressor country — and we’re proud of that.

Send us your CV now to learn more!

We are a consulting company operating in the finance and cryptocurrency sector. We have an open remote position for a Customer Support Managers: English language. 

Job Details:
 

Location: The candidate must be located in Ukraine, as the company provides work equipment (laptop and headset).

Employment Type: Unofficial employment (Temporary) 
Working Hours: Monday to Friday, 9 hours per day.
(Including a lunch break and two 15-minute breaks)

Responsibilities: Provide oral and written consultations to clients regarding any questions related to the company's operations. There are no outbound calls or sales involved; the line is exclusively for incoming calls.

Salary: paid to a cryptocurrency wallet. If you have not used this method before, we will guide you through the process.
For more details, we can discuss via phone call or online interview.

Bringg is on a mission to transform last-mile delivery into a powerful driver of growth, loyalty, and operational excellence. As an AI-powered SaaS platform, we help leading enterprises and Fortune 500 retailers and logistics providers orchestrate smarter, more efficient delivery operations - from same-day to scheduled delivery - streamlining operations and enhancing customer experience at scale.
 

What You'll Do

• Handle both customer-facing and deep technical support questions from Bringg's enterprise customers
• Investigate reported issues using logs, SQL queries, and API calls to find root cause, not just symptoms
• Use observability tools (e.g. OpenSearch, Kibana, Grafana, Splunk) to monitor system health, catch issues proactively, and speed up incident investigation
• Use AI-assisted tools to accelerate log analysis, pattern-match recurring issues, and surface likely root causes before manual digging
• Manage a queue of competing priorities, escalating the right issues to R&D with clear, actionable bug reports
• Own production incidents end-to-end, including communicating status to internal and external stakeholders
• Validate fixes through functional testing before they go back to customers
• Contribute to and improve a shared knowledge base, using AI tools to help identify gaps and keep documentation current
   

What You Bringg
Must-haves:

• 3+ years of experience in L2 or L3 technical or application support
• Proven experience using SQL at an intermediate level
• Proven track record working with REST APIs
• Strong hands-on experience with at least one modern observability platform (e.g., OpenSearch, Kibana, Grafana, Splunk or similar tools) including log analysis, monitoring, incident investigation, root cause analysis, and proactive detection of system health and performance issues
• High level of English (a must!) with both strong written and oral communication skills
   

Strong advantages:

• Experience with providing technical and application support for Web & Mobile platforms
• BS degree in Computer Science or related technical field
• Customer-facing experience
• Experience working in operationally critical environments in high-pressure situations

Note: The position requires working in shifts (including night shifts 00.00- 08.00) during business days, and weekend shifts (day & night shifts)
 

We care about our people!
Here's a glimpse of our benefit package:

• Home office setup: $500 home office equipment allowance
• Meal allowance: $100 monthly meal allowance
• Hybrid work: flexible hybrid work from home or office
• 20 days parental (non-birth) leave
• 2 vacation days + $250 gift when getting married
• A vacation day on your birthday
• Wellness budget: $100 monthly budget for wellness or a sports activity of your choice
• Health insurance provided after completing the trial period
• Support team members receive 2 extra days off per year, which can be taken at a time that works best for you

UTECH — a SaaS product company, offering innovative technologies that empower industry-leading logistics and transportation companies with the ability to support and maintain business growth. Among our projects, you can find, GPStab ELD, UTECH TMS, etc. UTECH is an exceptional, well-established company with a team of professionals who are always eager to support you and now you have a great chance to join our family-type company with a friendly atmosphere because we’re currently looking for a UNIQ TMS Support Specialist.

Required Skills and Experience

• Fluent in English — Upper-Intermediate level and higher (B2+)
• Schedule: Monday- Friday (16:00 — 01:00);
• Multitasking
• Ability to learn fast
• Ability to work in a high-paced environment
• Problems solving
• Team player
• Good diction
• It will be good if you have experience in a call center

Responsibilities

• Answering phone calls from clients daily;
• Entering information about the request to the FreshDesk dashboard with details and precision;
• Collecting valuable information from the customer during the call.
• Communicate crustal errors and bugs to the management team immediately.

What will you get with UTECH?

• Health Coverage (gym, medical insurance, yoga, dentist, etc.)
• Technical Growth compensation (training, meet-ups, conferences, etc.)
• PTO and paid sick leave
• Life Event Bonuses
• Exciting team building
• Regular performance reviews
• Free English courses, which are paid for by the company
• Game & lounge zones (ping-pong, table football, etc.).
• Accounting as a service
• Memorable anniversary presents
• Ability to work in a successful company
• Convenient office location
• Experienced colleagues who are ready to share knowledge
• Friendly atmosphere, care for the comfort of specialists
• Tea and coffee in the office, at the expense of the company
   

If you are interested in your job, please send your CV in English

EverHelp is a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp received 9 international workplace and employer awards. The company ranked #1 in the Top 30 Inspiring Workplaces in Europe, was named the #1 employer among European companies with 500–4,999 employees, and earned Best-in-Class recognition across 6 categories: Culture & Purpose, Leadership, Inclusion & Belonging, Wellbeing, Employee Voice, and Employee Experience. EverHelp was also named one of the 28 Best Places to Work by Business Intelligence Group — a global award recognizing companies with strong workplace cultures and outstanding employee experience.

Our statement:

• We’re against war and unjustified aggression,
• We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,
• We provided the team with charging stations,
• We continue to work together for the future of Ukraine.

We are currently seeking a Сustomer Support Specialist for the German Desk.

Working schedule: 
Option 1
- 8.30 - 18.00 CET Mon-Thu
- 8.30 - 17.30 CET Fri

Option 2
- 9.30 - 19.00 CET Mon - Wed, Saturday
- 10.00 - 19.00 CET Sunday

Your future responsibilities include:

• Managing a variety of customer inquiries via email and phone, including cancellations, returns, deliveries, claims, and product requests;
• Offering purchase guidance, and ensuring efficient order handling;
• Coordinating with suppliers to address delivery delays;
• Communicating essential customer messages to key departments such as Category Management, Logistics, and Product Data.

Needed experience & skills:

• You have proficiency in German (B2-C1) and feel confident communicating with customers both in writing and over the phone;
• You have proficiency in English at B1-B2 level;
• Previous experience in Customer Support or e-commerce is a plus, but not a must - we are also open to candidates from other customer-facing backgrounds who are motivated to learn;
• You have strong critical thinking and analytical skills, allowing you to understand customer requests and find solutions;
• You are attentive to detail and able to work accurately with instructions and processes;
• You are responsible, reliable, and comfortable taking ownership of your work;
• You possess strong communication skills and can handle customer complaints politely, professionally, and with empathy.

Work with EverHelp is about:

• 20+ vacation days and 10 paid sick leaves;
• Ability to work fully remotely,
• A professional team of specialists, ready to share their expertise, along with internal communities and team activities, fosters continuous learning and development both within the team and on an individual level,
• Opportunity for a career growth. 32% of our teammates obtained a new role during their first year of work in our company. 86% of our Team Leads have been our Customer Support Agents in the past.

Submit your CV and become a part of our team!

Location: Tbilisi, Georgia
Work format: On-site / Hybrid initially
Experience: 2–4 years

About the Role

We are looking for a technically strong Application Support & Implementation Engineer to join our team and take ownership of the setup, configuration, verification, and day-to-day technical operation of client environments for our B2B online casino platform.

This is not a software development or DevOps/cloud infrastructure role. You will work at the intersection of Product Engineering, DevOps, QA, and Client Onboarding, helping to identify and resolve technical and configuration issues efficiently and independently.

Your goal will be to investigate and solve operational problems at the application and environment level, involving software developers only when necessary.

Key Responsibilities

• Set up, configure, and verify client environments and application integrations.
• Provide L2 technical support and investigate production issues.
• Analyze logs, system behavior, configurations, and API requests to identify root causes.
• Troubleshoot application, integration, and environment-related issues.
• Work with Linux servers and command-line tools.
• Perform SQL queries and investigate database-related issues.
• Test and troubleshoot REST APIs, HTTP requests, and JSON payloads.
• Monitor application and environment health using monitoring tools.
• Collaborate with DevOps, QA, Product, and Engineering teams to resolve complex issues.
• Support client onboarding and technical implementation activities.
• Document troubleshooting procedures, configurations, and solutions.
• Identify recurring issues and suggest improvements to technical processes.

Requirements

• 2–4 years of professional experience in Application Support, L2 Technical Support, Production Support, Implementation Engineering, Integration Engineering, or Technical Operations.
• Strong troubleshooting and analytical skills.
• Practical experience with:
  • Linux, command line, and SSH
  • SQL and relational databases
  • REST APIs, HTTP, and JSON
  • Docker
  • Application and system logs
  • Git
  • Monitoring tools such as Grafana and/or Prometheus
  • Basic networking concepts, DNS, ports, and SSL
  • Basic scripting
• Ability to independently investigate technical issues and identify their root cause.
• Ability to distinguish between configuration, infrastructure, third-party provider, and application-code issues.
• Good communication and collaboration skills.
• Ability to document technical solutions and procedures.
• English sufficient for communication with technical teams and clients.

Nice to Have

• Experience with PostgreSQL
• Experience with Redis
• Ansible
• Terraform / OpenTofu
• CI/CD pipelines
• Nginx
• PHP / Laravel
• Previous experience in iGaming, fintech/payments, trading, B2B SaaS, or telecom

What We Value

We are looking for someone who is:

• Curious and willing to investigate problems deeply.
• Proactive and ownership-driven, rather than waiting for instructions.
• Structured in their thinking and able to approach troubleshooting systematically.
• Comfortable working independently in a fast-paced technical environment.
• Able to communicate clearly with both technical and non-technical stakeholders.
• Focused on finding practical solutions rather than simply escalating issues to developers.

We are looking for an L1 Technical Support Specialist to join our 24/7 Operations team.
As the first point of contact for our partners, you will play a key role in delivering fast, professional, and high-quality technical support while ensuring stable daily operations.
This role is ideal for someone who enjoys problem-solving, adapts quickly to changing priorities, and is eager to develop technical skills.

Requirements:

- Be the first point of contact for partner requests and provide timely responses within SLA.
- Create, update, and maintain tickets with clear technical information and accurate status updates.
- Perform standard operational and configuration tasks following internal procedures.
- Investigate customer-reported issues using internal tools and documentation.
- Perform first-level technical troubleshooting by reviewing logs, monitoring systems, and application behavior.
- Reproduce known issues and follow established troubleshooting guides.
- Monitor alerts and respond according to operational procedures.
- Escalate complex incidents to the appropriate technical teams with complete investigation details.
- Coordinate communication between partners and internal teams throughout the incident lifecycle.
- Maintain accurate documentation and ensure smooth knowledge transfer between shifts.
- Support new operational processes and continuously learn new products, tools, and workflows.

Responsibilities:

- Has basic technical knowledge and strong analytical thinking.
- Learns quickly and enjoys understanding how systems work.
- Can effectively manage multiple conversations and tasks simultaneously.
- Easily switches between priorities without losing focus.
- Pays close attention to details.
- Communicates clearly and professionally.
- Takes ownership and follows tasks through to completion.
- Knows when to investigate independently and when to escalate.
- Enjoys working in a collaborative team environment.
- Adapts quickly to changing business needs and new technologies.

Technical skills
- We expect basic knowledge of:
- HTTP / REST APIs
- Client-server architecture
- Web applications
- Reading application logs
- Basic networking concepts
- Basic SQL (would be a plus)
- Postman or similar API tools (would be a plus)
- Monitoring tools (Grafana, Kibana, ELK, etc.) (would be a plus)

Умови роботи

What will make you successful
Successful L1 Specialists are:
- Fast without sacrificing quality.
- Highly organized.
- Detail-oriented.
- Curious and willing to investigate.
- Comfortable making decisions within established procedures.
- Flexible and adaptable to changing priorities.
- Passionate about continuous learning and professional growth.

What we offer
- Opportunity to work with international partners.
- Continuous technical learning and mentoring.
- Career growth toward L2 Technical Support, Integrations.
- Friendly and supportive team.
- Modern technologies and real production systems.
- 24/7 shift schedule.
- Medical insurance;
- Regular salary reviews and timely payments;
- Provision of necessary equipment for work as needed.

Professional development:
- Corporate English classes;
- Mentoring from experienced Team Leads;
- 50% reimbursement for courses/certifications/webinars, etc.;
- Development towards leadership positions within the company.

Work-life balance:
- Ability to work fully remotely;
- Vacation: 24 calendar days per year;
- Paid sick leave;
- Informal office meetings every month.

Delta M is a product IT company that is part of the international Delta M Group. The company has been successfully operating in Ukraine, Kazakhstan, Uzbekistan, Poland, etc. for over 18 years.

Our software, Delta M. CRM and Delta Tel, is installed in more than 100 banking and financial institutions in more than 15 countries, which collectively administer databases with more than 30 million records and is the best system solution in terms of price/functionality.

Our partners include leading banks, credit unions, housing and utilities companies, telecommunications companies, and companies in other sectors of the economy.

We expect you to have:

Technical education.

Experience working with the console (cmd).

Basic knowledge of Windows Server 2008, 2012, 2016 (would be a plus).

Good knowledge of Windows 10 (required).

Basic knowledge of SQL, at least 3 months of experience, select, join.

Experience with any CRM system (a plus).

Basic knowledge of API processes.

Competent written and spoken language.

Strong communication skills, responsibility.

Responsibilities:

Timely response to customer inquiries.

Solving problems at the technical level.

Assigning tasks to the second line of support with a description.

Monitoring the deadlines for completing tasks related to inquiries.

Working conditions:

Work in a successful international business and opportunities to realize your potential and ambitions in a rapidly growing and developing field!

Internal and external training.

A company with a developed corporate culture and a rich life.

Work schedule during the probationary period Mon-Fri: 9:00 a.m. - 6:00 p.m. Kyiv time (on-call duty on weekends, 1-2 times a month).

Remote work.

Competitive salary.

GR8_TECH builds B2B iGaming platforms for operators who play to lead.

We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions.

With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos.

Our ambition drives us. Our people make it real.

If you’re a challenger in spirit and a champion in action — join us.
 

Why this role exists:

This role exists to protect client trust and deliver seamless technical problem resolution for our B2B partners. You’ll help us maintain strict SLA commitments and uninterrupted platform availability by taking full ownership of complex L1 support cases, system alerts, and critical incident coordination.
 

What you’ll drive:

Ticket Ownership & Technical Investigation

• Independently validate, investigate, and resolve complex B2B tickets using server logs, monitoring tools, and Browser DevTools.
• Replicate user-reported issues to isolate root causes across APIs, client-server interactions, and integration layers.
• Review incoming technical fixes from L2/L3 teams to ensure solutions are fully tested and directly address client needs before closing tickets.

Incident Response & Operational Execution

• Coordinate L1 incident workflows during outages, including hosting incident calls, maintaining technical timelines, and issuing public status updates.
• Monitor real-time platform alerts, instantly triaging anomalies to prevent potential SLA breaches.
• Proactively drive backlog management, ensuring clear client follow-ups and transparent delay notifications.

Collaboration & Knowledge Sharing

• Translate complex technical root causes into actionable, human-readable updates for clients and non-technical stakeholders.
• Guide Junior Specialists on investigation techniques, log analysis, and effective ticket routing.
• Escalation path management: Route fully documented, edge-case issues to L2/L3 engineering teams with detailed diagnostic data.
   

What makes you a GR8 fit:

Must-Have

• 1+ years of experience in B2B Customer Support, Technical Support, Service Desk, Application Support, or operations in a B2B SaaS or high-load digital environment.
• Hands-on experience analyzing server logs, administrative back-office tools, and Browser DevTools.
• Practical knowledge of ticketing platforms (Jira/JSM, Zendesk, or ServiceNow) and incident workflows (L1–L3 framework).
• Proven ability to coordinate critical incidents (organizing response calls, tracking timelines, writing client updates).
• Flexibility to work full-time on a shift-based, 24/7 rotating schedule (including nights, weekends, and holidays).
• B1–B2+ English proficiency alongside fluent Ukrainian or Russian for technical documentation and internal communication.

Nice-to-Have

• Direct experience in iGaming, fintech, or payment processing ecosystems.
• Basic understanding of API structures and HTTP request/response payloads.
• Prior experience managing incident response tools like Statuspage.
   

Why you’ll love working here: 

Benefits Cafeteria — annual budget you allocate to:

Sports • Medical • Mental health • Home office • Languages.

Work-life & support

• Paid maternity/paternity leave + monthly childcare allowance.
• 20+ vacation days, unlimited sick leave, emergency time off.
• Remote-first + tech support + coworking compensation.
• Team events (online/offline/offsite).
• Learning culture with internal courses + growth programs.
   

Our culture & core values:

GR8_TECH culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back.

FUELLED BY TRUST: we’re open, honest, and have each other’s backs.

OWN YOUR GAME: we take initiative and own what we do.

ACCELER8: we move fast, focus smart, and keep it simple.

CHALLENGE ACCEPTED: we grow through challenges and stay curious.

BULLETPROOF: we’re resilient, ready, and always have a plan.

GR8_TECH builds B2B iGaming platforms for operators who play to lead.

We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions.

With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos.

Our ambition drives us. Our people make it real.

If you’re a challenger in spirit and a champion in action — join us.
 

Why this role exists:

This role exists to ensure the technical reliability of our Engagement-CRM platform for B2B operators. You’ll help us maintain high service quality by performing initial request reviews, diagnosing technical issues using logs and admin panels, and guiding clients on correct system configurations using ready-made runbooks.
 

What you’ll drive:

B2B Core Operations & Engagement-CRM Handling

• CRM Ticket Processing: Investigate B2B requests and non-standard incidents related to user journeys, trigger events, promotional campaigns, segmentation parameters, and bonus allocation rules.
• Data & Parameter Verification: Check user data, activity statuses, campaign parameters, and bonus states in internal admin panels and via database queries.
• Support & Client Guidance: Advise L1 support teams and B2B operators on standard and complex configuration settings within Engagement-CRM.

Technical Troubleshooting & Escalation

• Log & Trace Analysis: Search and analyze microservice logs in Kibana/OpenSearch using identifiers and correlation keys (User ID, Trace-ID, Activity ID, Campaign ID) to locate the root cause of failures.
• API & Delivery Diagnostics: Inspect REST API endpoints, request/response structures, and webhooks using Postman or cURL. Use Browser DevTools (Network/Console) to troubleshoot frontend errors and verify notification delivery across Push, SMS, and Email/SMTP channels.
• Quality L3 Escalation: Collect essential technical evidence (raw payloads, log snippets, SQL records, screenshots) and prepare clear, reproduction-ready bug reports in Jira for Engineering (L3/QA).

SLA & Knowledge Sharing

• Meet B2B SLAs: Ensure compliance with response and resolution time targets for assigned L2 tickets.
• Update Knowledge Base: Keep diagnostic instructions, verification checklists, and runbooks up to date for L1 and Junior specialists based on resolved cases.
   

Why makes you a GR8 fit:

Must-have

• B2B Support Experience: 2-3+ years in L2 technical support, application support, or product platform operations using Jira / Jira Service Management (JSM).
• Experience in B2B MarTech, CRM platforms, E-commerce, or the iGaming industry.
• Practical Troubleshooting: Ability to analyze unscripted technical incidents and isolate root causes using diagnostic tools rather than relying solely on fixed templates.
• Log Searching: Practical skills searching logs in Kibana/OpenSearch/Sentry using basic identifiers and correlation keys (User ID, Trace-ID, Campaign ID).
• Basic SQL: Practical ability to write read-only SQL queries (MySQL, PostgreSQL, or Athena) to check user states, event records, or bonus statuses.
• Web & API Basics: Understanding of REST API principles (HTTP status codes, request/response JSON payloads) and hands-on experience using Postman or cURL.
• DevTools & Notification Gateways: Experience with Browser DevTools (Network/Console) and basic understanding of messaging delivery channels (Push, SMS, Email).
• Languages: Intermediate English (B1–B2) for technical documentation and internal notes; fluent Ukrainian or Russian for daily communication.

Nice-to-have

• Basic familiarity with monitoring tools like Grafana.
• Experience writing simple diagnostic guides or checklists for support teams.
   

Why you’ll love working here: 

Benefits Cafeteria — annual budget you allocate to:

Sports • Medical • Mental health • Home office • Languages.

Work-life & support

• Paid maternity/paternity leave + monthly childcare allowance.
• 20+ vacation days, unlimited sick leave, emergency time off.
• Remote-first + tech support + coworking compensation.
• Team events (online/offline/offsite).
• Learning culture with internal courses + growth programs.
   

Our culture & core values:

GR8_TECH culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back.

FUELLED BY TRUST: we’re open, honest, and have each other’s backs.

OWN YOUR GAME: we take initiative and own what we do.

ACCELER8: we move fast, focus smart, and keep it simple.

CHALLENGE ACCEPTED: we grow through challenges and stay curious.

BULLETPROOF: we’re resilient, ready, and always have a plan.

Feenko is a mobile product in the personal finance space that helps people track, understand, and control their spending and subscriptions.

We launched from scratch almost a year ago and already have 100,000+ users, positive unit economics, and rapid growth, with a primary focus on the US market. Backed by a recent partnership with Visa, we are unlocking new opportunities for scaling.

While mobile is the heart of our product, web is the heart of our growth: our web funnel is where users discover Feenko and become paying subscribers.

We are looking for a Junior+ / Middle Customer Support Specialist to join our ambitious team and help us improve the experience of our users. We work with a minimum of bureaucracy, encourage quick decisions, and give you the freedom to improve and automate processes.

Our Support team is the first point of contact for existing and potential Feenko users. We do not just answer questions — we help users have the best possible experience with our product. The team works closely with Developers, Designers, and Marketing: we share detailed user feedback, find weak points in our processes, and suggest solutions that make the product and support more convenient and effective.

Challenges you will work on:

• Be the voice and face of Feenko for our users — handle user requests by email and, in the future, in online chats, mainly in English. For other languages, we use available AI tools.
• Become an expert in the product — learn all its features and flows so you can find answers independently and help users in different situations.
• Be the voice of the user inside the team — notice repeated problems and useful insights, share them with the Product team, and directly help improve the user experience.
• Improve Support processes — from small changes to macros and instructions to testing and launching new tools and flows.
• Go deeper into the product than the user — find weak points in the flows, notice where users have difficulties, and suggest how to make the product and Support more convenient.
• Work with user experience in public channels — help resolve user issues on Apple App Store, Google Play, Trustpilot, and Facebook, and directly influence the quality of the Feenko user experience and product ratings.
   

What is important to us:

1.Experience & hard skills:

• English level B2 or higher — written English is your main working tool, while spoken English may be needed for occasional calls.
• At least 1 year of experience in a customer-facing role — Support, Account Management, or Customer Success. You have worked with ticketing systems such as Zendesk, Intercom, Freshdesk, or similar tools.
• Experience with mobile apps and payment systems (Stripe, Solidgate, PayPal, or similar).
• Experience with subscription-based businesses is a strong plus — you understand how monetization, funnels, upsells, and renewals work, including how subscriptions and billing are handled on App Store and Google Play.

2.How you work:

• You communicate clearly and with empathy — you write personalized, natural replies that solve the root cause of a user's issue (not just close the ticket), explain complex things in simple words, and stay calm and respectful even in difficult situations.
• You take ownership of the result — you double-check information before you reply, prepare accurate and complete requests for Technical, Product, or Legal teams, and understand that your work directly affects the team, our users, and Feenko's reputation.
• You adapt and learn fast — new tools, flows, and processes feel like an opportunity to improve your work, not a burden.
   

What you get:

• Competitive salary — the final salary is discussed based on your experience and interview results.
• Health insurance — available if needed, after 2 month of work with us.
• Remote work — work from wherever you are. You only need your own reliable computer and a fast, stable internet connection.
• Shift-based schedule — 5/2, with shifts from 11:00–20:00 and 16:00–01:00, so you can plan your days around it.
• Fast growth and real impact — Feenko is a fast-growing product company, so things move quickly. You will work on new challenges, learn a lot, and see the direct impact of your work on the product and user experience.
• Freedom and room to grow — minimum bureaucracy, quick decisions, and the freedom to improve processes, use AI and automation, and develop your skills together with the product.

Waiting for your CV!