Jobs

We’re a Swiss e-commerce brand focused on high-end watch straps, and we're looking for a dedicated Email Support Specialist to assist our global customers.

You’ll be responsible for:

• Managing all customer interactions via email
• Assisting with order-related issues, returns, and general inquiries
• Providing polite, efficient, and accurate support
• Following internal SOPs and escalating when needed

We are looking for someone who communicates clearly, is comfortable working remotely, and understands how to deliver a luxury-level support experience.

Only email support — no phone or live chat.

We’re looking for a proactive and detail-oriented Customer Support Manager to lead and optimize our customer service operations. This role is ideal for someone who thrives in a fast-paced environment and is passionate about delivering exceptional customer experiences.

Responsibilities:

• Oversee and manage daily customer support operations via email
• Monitor response times, support quality, and customer satisfaction
• Handle escalated issues and develop strategies for improving workflows
• Create and maintain support documentation and internal SOPs
• Train, mentor, and manage a small team of support agents

Requirements:

• Excellent written English communication skills
• Proven experience in customer support, preferably in e-commerce
• Strong organizational skills and attention to detail
• Comfortable working remotely and independently
• Familiarity with tools like Gmail, Shopify, and Zendesk (or similar platforms)
• German is a plus.

What We Offer:

• Long-term collaboration opportunity
• A collaborative and growing team environment

Milliorize provides end-to-end platforms and services for the iGaming industry. Our focus is delivering Social Casinos with superior player experiences using gamification, customisation, and cutting-edge tech. Our solutions cater to the specific needs of any iGaming operator, creating an engaging environment for players. We are passionate about the future of iGaming and take pride in providing a competitive edge to our players.

💥About the Role

We're looking for a Part-time Customer Support Agents to join our partner team. This role is focused on providing exceptional support to our players, managing payments, and helping ensure a seamless gaming experience. If you have experience in customer support, strong problem-solving skills, and a proactive mindset, we'd love to hear from you.

We are hiring for two part-time positions to cover the weekends:

• Night Shift (CET): Saturday-Sunday from 20:00 to 08:00
• Morning Shift (CET): Saturday-Sunday from 08:00 to 20:00

☄️Type of cooperation: Part-time cooperation, remote

 
👨🏻‍💻Key Responsibilities

• Provide daily support to players via chat, email, and phone.
• Troubleshoot player issues and collaborate with internal teams to find solutions.
• Provide accurate information about our products and services.
• Work with other teams to coordinate promotional offers and inform players about new features and events.
• Ensure a high level of customer satisfaction.
• Thoroughly document all customer interactions in our internal system.
• Act as a voice for our players, collecting feedback and communicating it to relevant departments for product improvement.
• Assist with customer onboarding and verify KYC documents.
• Process customer payments and resolve any transaction-related issues.
• Conduct research on customer profiles, including bonuses, deposits, transactions, and wagering.

✨Required Skills & Experience

• 2+ years of customer support and payment experience in the iGaming industry.
• Fluent in English (both written and verbal) is a must.
• Proficiency in Russian is required (Ukrainian or Polish is also acceptable).
• Experience with tools like Talktwo and Sumsub.
• Experience handling customer payment requests.
• Experience with payment tools like PIQ and various payment providers is a strong asset.

⚡️Nice to Have

• Knowledge of risk and fraud prevention processes.

💫Who will you have the opportunity to meet during the hiring process (stages): HR interview, Tech Interview, Management interview

🌟Why Join Us?

• Be a part of a collaborative and innovative team.
• Work on impactful projects with a global reach.
• Opportunity to take ownership and implement your ideas to drive real results.

What we can offer you:

1. We have stable and highly-functioning processes – everyone has their own role and clear responsibilities, so decisions are made quickly and without unnecessary approvals. 
2. You will have enough independence to make decisions that can affect not only the project but also the work of the company.
3. We are a team of like-minded experts who create interesting products during working hours, and enjoy spending free time together.
   
    

We have a 3-month adaptation period to ensure a smooth transition, and we conduct annual performance reviews to help track your growth using a skills map.

We are building a customer support team for our new project and are looking for a Customer Support Representative who is confident in both spoken and written German and English (B2 or higher).
 

You’re our ideal candidate if you:

• Are fluent in German and English (B2/C1 level);
• Have strong communication skills and are eager to learn, grow, and quickly grasp new information;
• Have previous experience in customer support (a plus, but not required).
   

What you’ll do:

• Provide written support to German-speaking customers via a ticketing system;
• Assist customers with questions about orders, delivery, payments, and technical product details;
• Ensure high-quality customer service and a positive user experience.
   

What we offer:

• Paid training;
• Stable and on-time salary (fixed pay + performance-based bonuses);
• Career development opportunities (within the project or in other company departments);
• Full-time employment;
• Work schedule: Monday to Friday, 09:00–18:00 (Kyiv time);
• Comfortable office or the option to work remotely (with a stable internet connection and backup power during outages);
• Supportive colleagues and a friendly, young team.

Out of the Box Systems is an IT company specializing in creating high-performance, secure, and reliable software solutions. We build software for various industries, including finance, healthcare, and gaming. We value our reputation and, therefore, build our team with top-tier specialists. Learn more about us on our website.

Key Responsibilities:
*Analyzing and processing information.
*Handling organizational matters.
*Organizing the digital workspace.
*Assisting with event organization.
*Administering workflows and coordinating the team's work.
*Answering calls and making outbound calls as needed.
*Interacting with team members, partners, and clients.
*Executing tasks assigned by the management.
*Working with instructions and scripts.

Please note: You will not be expected to perform the entire range of duties. Based on your experience and expertise, you will be assigned a subset of these responsibilities.

Requirements:
*Strong ability to structure information and processes.
*Excellent multitasking skills.
*A high level of empathy and strong communication skills.
*Critical thinking abilities.
*Transparency and reliability.
*A passion for learning.
*Adaptability and a quick grasp of modern digital tools.
*Upper-Intermediate (B2) or higher level of English.
*Digital literacy (experience with Notion, Google Docs, Google Sheets, *Google Slides, Google Calendar, Telegram, etc.).
*The ability to read between the lines.
*Dedication to our projects.

Nice-to-Have:
*Previous experience as an Executive/Personal Assistant, Administrator, or in a customer support role.
*Experience working in the IT industry.

What We Offer:
*A fully remote working environment.
*Opportunities to enhance your planning and productivity skills.
*A demanding but friendly environment working alongside A-players.
*Regular feedback and support in planning your learning and career growth.
*Independence from the local market and integration into the global economy.
*Opportunities to improve your English proficiency.
*Regular salary reviews.
*Corporate training and workshops for continuous professional development.

We’re expanding our team at JustMarkets and looking for a motivated and enthusiastic IT Specialist to join our Limassol office!
If you’re passionate about technology, eager to learn, and ready to support our internal users on-site, we’d love to consider your candidacy. At JustMarkets, we provide an environment where you can grow, enhance your skills, and contribute to a dynamic international team.

Join us and become part of a team that values collaboration and fresh ideas!

Responsibilities

• Ensure a stable and secure working environment and infrastructure for internal users
• Provide helpdesk support in the office and for remote employees
• Evaluate system performance and troubleshoot issues to optimize efficiency, security, and uptime
• Support and maintain services managed by the IT team, including access control systems and Wi-Fi networks
• Implement and maintain system security measures, including user access controls and firewall configurations
• Manage and support storage solutions and hardware, including procurement and service center coordination
• Improve automation and streamline system administration workflows
• Work with cross-functional teams to align infrastructure solutions with organizational needs
• Evaluate new technologies and tools to enhance system performance and efficiency

Requirements

• At least 1+ year of experience as a System Administrator or a similar role
• Proficiency in MacOS, Windows operating systems
• Experience with Mobile Device Management (MDM) and VoIP systems
• Familiarity with Mattermost, Slack, or other communication tools
• Familiarity with network diagnostic tools and troubleshooting
• Strong understanding of network security fundamentals, including firewalls, VPNs, and data backups
• Strong skills in configuring and troubleshooting Wi-Fi access points
• Upper Intermediate English proficiency (B2) in speaking and writing
• Upper-intermediate English proficiency

 
Will be a plus

• Degree in a related field or completion of relevant system administration courses
• Experience in configuring and administering Atlassian products (Confluence, Jira)
• Experience with external password storage tools such as 1Password
• Understanding of VPN protocols
• Upper-Intermediate level of Ukrainian or Russian (B2) in speaking and writing

We offer

• 21 paid vacation days per year
• 10 paid sick leave days per year
• Public holidays according to the Cyprus Public holiday list
• Assistance with relocation to Cyprus
• Medical insurance
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear and related expenses)

Our startup is a sweepstakes casino platform focused on the US market. We strive to provide users with a unique gaming experience by combining gambling with interactive features and modern technologies. 

The product is an online slots casino where users can participate in prize draws, play a variety of games, and win real rewards. Our platform is built based on advanced technologies and complies with all US laws.
 

Requirements: 

• 2+ years in customer support;
• 1+ year in a managerial role;
• Background in iGaming or sweepstakes casino;
• Experience working with VIP/high-value players;
• Proven leadership skills and experience managing a team;
• Ability to motivate and coach support agents;
• Deep understanding of VIP player behavior and high-value customer segment;
• Proficiency in analyzing performance metrics and building reports;
• Familiarity with Zendesk, Intercom, LiveChat, GSuite, Excel/Google Sheets, CRMs, and BI dashboards.

Responsibilities: 

• Leading the VIP Support team;
• Ensuring effective communication with VIP players (chat, email, calls);
• Driving satisfaction, retention, and engagement among high-value players;
• Monitoring and ensuring response quality;
• Conducting regular training sessions and one-on-one meetings;
• Handling complaints and conflict resolution at the VIP level.

Interview process: 

• HR-Interview (30m);
• Tech-Interview (1.5h);
• Offer.

About us

At OWOX, we believe everyone should have easy access to data. That’s why we created a platform that connects data teams and business users, bridging the gap between business data and decision-makers.

OWOX BI is trusted by over 165k users who collaborate around data marts to make data-driven decisions and grow revenue faster.

Imagine a world where exploring data is as easy as driving a car — without the limitations of public transport (dashboards) or the cost of a private driver (data analysts).

That’s exactly what we provide!

👋About the Role

We’re looking for a Customer Success Manager who’s not afraid to dig deep, ask the right questions, and become a trusted partner to high-value customers. If you’ve ever been the analyst who got what users actually needed, the agency pro juggling clients with ease, or the marketer who knew there had to be a better way — this role is calling.

We believe that great customer success is about more than answering questions — it’s about unlocking value, inspiring confidence, and becoming a trusted partner. You’ll be working with forward-thinking digital teams, who want more from their data — and help them get there.

Your job will be to understand their goals, guide them to wins, and ensure they stick around because they genuinely love using our platform.

💪What you’ll do

• Build relationships with economic buyers — understand their motivation, and know their goals and KPIs.
• Be the strategic partner for senior marketers and digital leads — onboard them, guide them to their first “aha!” moments, and keep that momentum going.
• Make complex things simple — help marketing specialists and analysts get the most from our product, whether it’s setting up the right workflows or showing them smarter ways to report on performance.
• Act as the customer’s voice — gather feedback, spot trends, and work closely with our product and analytics teams to make our platform even better.
• Stay one step ahead — proactively manage relationships, monitor customer health, and ensure they get value month after month.

• Own the outcome — whether it’s retention, satisfaction, or expansion — you’ll play a key role in driving impact for both the customer and the company.

   

🔎What we’re looking for

• 3+ years of experience as a Customer Success Manager, Marketing Manager, or Digital Analyst in a customer-facing role.
• High proficiency in written and spoken English (level Upper-Intermediate or higher). You’ll be speaking with customers around the globe.
• A natural communicator — you can clearly explain ideas, lead conversations with confidence, and make users feel heard and supported.
• Strong critical thinking — you know how to get to the root of the problem and won’t stop at “good enough”.

• Self-driven and proactive — you spot opportunities before they become issues and love taking initiative.

   

☺️You’ll feel right at home if you

• Used to be an analyst or worked in sales and know what end users really need.
• Worked in a marketing agency and want to bring your client relationship skills into a product company.
• Were once “on the other side” — a marketer, product or digital manager who knows what makes a product truly useful.
• Have experience with tools like GA4, Looker Studio, BigQuery, or product metrics like MRR and retention.

• Enjoy startup dynamics and cross-functional teamwork.

   

🤝What we offer

• A wide variety of projects and real challenges — every customer comes with a different context, goals, and opportunities. Boredom is not on the menu.
• Direct impact on how client projects evolve — you’re not just responding to requests, you’re a trusted advisor helping shape real decisions.
• A real voice in product development — your feedback from the field helps shape what we build next.
• Freedom to bring your ideas to life — if it makes sense, we test it; if it works, we scale it.
• A smart and friendly team, where curiosity, ownership, and collaboration are genuinely valued.
• Zero bureaucracy — we trust you to own your work and make decisions.
• Flexible schedule and remote-friendly culture — we care about outcomes, not hours.

At OWOX, you will discover a great environment for professional growth, a supportive atmosphere, and the opportunity to collaborate with experts in their field.

What You Will Be Doing

Reporting to the Head of Customer Operations, you will act as the frontline advocate for our clients, ensuring seamless payment performance and delivering actionable insights to help merchants optimize their success with Peratera. You’ll monitor transaction flows, track conversion rates, and work across teams to troubleshoot and improve the customer experience.
 

• Actively monitor payment performance, transaction flows, and conversion rates across all client accounts
• Analyze key metrics to identify trends, anomalies, and opportunities for optimization
• Serve as the main point of contact for merchants post-onboarding, building strong, trust-based relationships
• Investigate and resolve transaction issues, working cross-functionally with product, engineering, and compliance
• Proactively provide clients with performance reports, insights, and recommendations to improve success
• Educate clients on best practices for payment routing, settlement, and reconciliation
• Maintain detailed records of client health, feedback, and support interactions
• Escalate urgent issues and work to remove blockers that impact customer satisfaction or revenue
   

We Are Looking For

• 3+ years in a customer-facing role within fintech or payments
• Strong analytical skills with experience interpreting and visualizing transaction or performance data
• Familiarity with payment flows, conversion tracking, chargebacks, and reconciliation processes
• Proficiency in tools like Excel, Looker, Tableau, or similar analytics platforms
• Outstanding communication skills—confident in explaining technical and financial concepts clearly
• A customer-obsessed mindset with a proactive approach to solving problems before they escalate
• Detail-oriented, highly organized, and comfortable managing multiple client relationships simultaneously
• Able to thrive in a fast-paced, dynamic, and data-driven environment

Project Description

Our customer is a dynamic, growth-oriented company serving an exponentially growing industry.
Customer provides professional grade fixed wireless broadband and microwave solutions for customers around the world. Solutions are deployed in thousands of networks in over 153 countries, with our innovative technologies providing reliable, secure, cost-effective connectivity that’s easy to deploy and proven to deliver outstanding metrics.
Our customer has few development centers: Rolling Meadows, IL, USA and Ashburton, Devon, UK.

Job Description

A Product Support Engineer (PSE) will be part of a world-class, highly motivated, highly skilled team of Technical Support Engineers (TSE) who are committed to support carrier grade wireless equipment and Management System to customers in various verticals starting from WISP to Federal Governments.  This person would have to become part of the engineering team and partner with the engineering team to drive software fixes and solutions to complex issue.

Required Skills:
• BS/MS degree in a technical discipline (Radio/Electrical/Computer Engineering or Telecommunications)
• Minimum of 1+ years of industry experience supporting real-world products or systems
• Understanding of RF architecture and radio-wave propagation (MCS, Power Control, RF link budget calculation )
• Experience in Linux/Network administration
• Understanding and knowledge of L2/L3 networking standards
• Willingness / ability to travel occasionally for customer visits, trainings, etc.
• Ability to multi-task between two or more projects and perform these tasks with velocity
• Upper-Intermediate level of English

Preferred Skills:
• Experience in wireless communications industry (fixed narrowband, broadband, cellular and/or software-defined radio experience is a big plus)
• Understanding of radio-link parameters (SNR, CINR, RSSI, NF)
• Knowledge of digital transmission systems and modulation techniques (MIMO, OFDM, QAM, QPSK and BPSK)
• Knowledge of wireless RF equipment and tools (Network Analyzers, Spectrum Analyzers, Signal Generators and Arbitrary Waveform Generators)
• Experience in the wireless network system test (MAC layer protocols, Security protocols, 802.3 / 802.1 standards,
• Knowledge of traffic testing techniques and tools (IXIA/JDSU/Wireshark/Iperf)
• Experience with following tools: TestRail, Jenkins, Jira
• Ability to develop troubleshooting guides and to effectively mentor as well as learn from team members
• Ability to interface with end customers and operators in training, assisting and troubleshoot product deployments
• Logical mind-set which is essential for efficient debugging of product defects and reported issues
• Good logical communication skills, both verbal and written
• Self-motivated personality and ability to work independently as well as on a team

Job Responsibilities

• Support a series of narrowband and/or broadband outdoor and indoor wireless products and systems
• Analysis of technical requirements and published standards in order to debug customer reported issues
• Reproduce customer reported issues in a laboratory environment
• Formal testing involving test specification, execution, result capture and analysis
• Isolate, reproduce, track and verify bugs
• Timely and accurate reporting of work activity status and issues
• Evaluate RF performance of customer networks to better resolve customer reported issues
• Interface with customers, particularly with high priority escalations.

We are looking for a Customer Support team player who will be an integral part of the memoryOS team and deliver exceptional service to our users.
 

We’re a remote team of 30+ diverse, like-minded professionals, united in solving the problem of the forgetting curve.
 

As part of our team, you will manage a high volume of customer messages in Intercom, swiftly resolve issues, and effectively communicate key findings to drive continuous improvement.
 

Your ability to analyze feedback, refine communication approaches, and maintain a top-quality resolution time is essential to our mission of making it easier for people to remember what’s important.
 

Are you ready to have a chance to significantly impact our users’ lives by being part of a revolutionary approach to learning? Apply now!

Who are we?

memoryOS makes it easy for people to remember what’s important. Proven learning and memory techniques are merged with duolingo-like gamified e-learning with patented virtual mind palace tech. Co-founded by 2X World Memory Champion — Jonas von Essen.

We are proud to be the Most Funded App on Kickstarter. memoryOS was featured on TechCrunch and recognized by Google Brands Accelerator as “light years ahead of any other company in memory space.”

What you’ll be working on

• Respond to customer inquiries daily via Intercom promptly and accurately.
• Able to fully function within Intercom. Know how to increase productivity by automating processes, creating macros, and tracking analytics via Intercom to increase productivity metrics like first response time.
• Embed cutting-edge automated response systems with trained AI.
• Troubleshoot and resolve customer issues related to account management, billing, app usage, and more.
• Document valuable customer interactions and feedback to improve the memoryOS experience. Log these and communicate them to the team in a self-regulated manner.
• Continue to train personal customer success knowledge (wisdom) to help ever-better the customer support team how to excel in handling inquiries, resolving issues, and maintaining high customer satisfaction.
• Maintain fast response speed and high customer satisfaction ratings and contribute to overall customer loyalty and retention.
• Collaborate with the Product and Marketing Teams to identify the best insights from feedback. Also, the areas of their application.

You will also get

• Transparent management and regular feedback.
• Significant opportunities for professional growth and impact on product development.
• Enjoy a vacation and paid sick leave days to relax every year.
• Fully remote: you’re free to choose your productive work time and place.

About you

• 3+ years of experience in Customer Success or Customer Support, with at least 1 year in a startup environment.
• Expert proficiency in Intercom, including analytics, macros, and ticketing system management.
• Strong analytical skills with a data-driven approach to problem-solving and process improvement.
• Ability to work independently with responsiveness and high responsibility, stepping up in times of need while collaborating effectively in a team-oriented environment.
• Highly empathetic, patient, and committed to exceptional customer service.
• A strong passion for technology, with a keen interest in learning and teaching others about our product.
• Experience of 2+ years with AI tools (such as ChatGPT) is highly important for information analytics and structuring.
• Proficiently apply Intercom’s tools, like Fin AI.
• Exceptional fluency in English, especially written English (C1)

Getting the job

Enjoy building a top-level product with us while gaining extensive professional experience in a company with an important mission.

Step by step for this position:

1. Interview with Recruiter (up to 45 min): Position discussion and check experience.
2. Interview with Recruiter and Team Lead (1 hour): Check basic competencies, culture fit, and a detailed сase approach to identify experience.
3. Debrief interview with CEO and Team Lead (30 min): Summarize experience and assess alignment with the company’s values, culture, and strategic goals.
4. Referral: Recommendations from the previous workplace.
5. Offer call with HR (30 min): Discussion of a Job Offer Proposal.

We look forward to receiving your application!

📍 Location: Kyiv
💼 Employment type: Full-time
🧭 Work format: Office-based
 

We’re seeking a Shifts Technical Support Specialist  to support clients using our server-side tracking solutions. You’ll ensure high-quality customer support for thousands of users worldwide.

About us:
Stape — is a global product-driven IT company and the #1 leader in the server-side tracking market. We’re building a powerful, technically complex product that simplifies server-side tracking for marketers and website owners. Our platform processes over 10 billion requests daily, helping improve tracking accuracy and data privacy for more than 100, 000 clients worldwide. We work closely with top partners like Meta and TikTok to provide advanced tracking capabilities.

Key tasks:

• Provide prompt and helpful support to clients via email and chat (no phone calls)
• Keep Help Center / Knowledge Base articles accurate and up to date
• Aim to resolve support tickets in one touch whenever possible
• Actively collaborate with team members to share insights and improve support processes
   

Your background:

• Understanding of network troubleshooting tools and techniques (e.g., browser DevTools)
• Ability to learn quickly and independently grasp new technical concepts
• Strong communication skills, including the ability to explain technical topics clearly and collaborate effectively with cross-functional teams
• Ability to analyze data, identify tracking issues, and find solutions
• Ability to work in a small team / startup environment
• English skills (Intermediate strong or higher)
   

Will be a plus:

• Previous experience in technical support or a similar client-facing technical role
• Understanding of Google Tag Manager (GTM), Google Analytics, Facebook Ads, and Google Ads
• Familiarity with Jira and Confluence or similar project/documentation tools
   

Work Schedule:
Day & Night shifts at the office in Kyiv.

• 2 day shifts from 9:00 to 19:00
• 2 days off
• 2 night shifts (1st from 18:00 to 06:00 in the morning; 2d from 22:00 to 10:00 in the morning)

* day shift duration is 9 hours + 1 hour for lunch break
* night shift duration is 11 hours + 1 hour for a break (if there is no request intensity, you can sleep)

We offer:

• Innovative product: Make a meaningful difference by contributing to a globally recognized solution that shapes the future of the server-side tracking market.
• Collaborative culture: Thrive in a friendly and open team environment that encourages initiative, creativity, and collaboration.
• Cozy office in Kyiv: Join us at our office in the heart of the city near the Zoloty Vorota metro station, with up to 10 free taxi rides to ensure a smooth and hassle-free commute.
• Career growth support: The company provides a dedicated budget for  your professional development.
• Paid parental leave: Paid parental leave is available to support employees during key life moments, helping to maintain a healthy balance between work and family life.
• Work-Life Harmony: Unlimited sick leave, 20 paid vacation days, and official Ukrainian holidays to help you stay healthy and recharge.
   

Excited to join us? Submit your CV and let’s get started!

NuxGame works with iGaming operators of all scales helping companies access new markets or enhance their existing brands. As a casino gaming software company, NuxGame provides solutions that allow building outstanding brands and fulfilling your business goals.We are looking for a Support Manager to join our team.

What we expect from the candidate:

- Confident command of the English language, because we work with foreign markets (only written communication, and chat support);

- Knowledge of other languages will be a great advantage;

- Work experience in gambling/betting or gaming will be a plus;

- Technical background will be a plus;

- Competent oral and written language;

- Responsibility, high attentiveness, diligence, and ability to work in a team.

Your position will include:

- After-sales software customer support in English chat.

What we offer:

- Work schedule: 10:00-18:00/18:00-02:00/02:00-10:00, 21-23 shifts per month (8-night shifts), 8-9 days off;

- Timely payment of wages, official employment;

- Friendly, cheerful team and a pleasant atmosphere without pressure, stress, and other negativity.

We believe in the importance of unlocking the inner potential of each team member, we have an open and democratic system of work organization.

We are waiting for you on our team!

What you will do:

• Work with incoming tickets in Zendesk with a focus on billing issues.
• Provide quality support while adhering to the team’s SLAs and KPIs.
• Handle customer complaints and come up with creative solutions in line with Gismart’s support policy.
• Test new support channels in the future, e.g. chat support and phone support.
• Create and maintain the library of saved replies.
• Collaborate across teams for reporting and bug resolution.
   

Key qualifications:

• Written English — Advanced (C1-C2). Ability to create complex step-by-step instructions and handle billing issues while keeping replies clear, structured, and polite.
• Speed typing.
• Understand how mobile apps work (app versions, updates, compatibility with various devices).
• Understand the nature of subscriptions: renewals, refunds, billing.
• Stress-resistant
• Ability to work independently
• Good time management skills
• Be a team player
   

Will be a plus:

• Experience with PayPal/ Stripe or other payment platforms
• Experience with a ticket or chat systems (Zendesk/ Intercom/ Freshdesk, etc.)
• Genuine interest in the wellness sphere (dance, self-care, face yoga, nutrition).
   

Employee Benefits:

• Remote-First Culture: Our team is diverse and extensive, just like our product portfolio. We provide a flexible working schedule and let you work anywhere in the world, either remotely or in one of our corporate hubs.
• Сoworking Compensation: We provide 50% compensation for coworking spaces worldwide to make sure that everyone has a comfortable and inspiring workspace.
• Flexible Public Holidays Policy: Gismart provides its employees with 6 fixed public holidays per year and gives you the freedom to choose 5 additional holidays to your liking.
• 100% Sick Leave Compensation
• Mental and Physical Health: To help you stay happy and healthy, Gismart will partially cover your medical insurance, sports activities, therapy costs.
• Personal Equipment Policy: Of course, we’ll provide you with all the equipment you need or cover the maintenance cost for your own tools.
• Personal Learning and Development: We love to see you learn and grow, so Gismart will cover 70% of your professional development courses. We’ll also pay for 100% of corporate English courses.
• Time-Off Policy: Every employee gets 18 working days of paid vacation and 3 personal days per year, with an extra day added for each year at Gismart.
• Corporate Events: We are remote-first, but we love meeting up in person. Whenever possible, we organize corporate events and team-building activities across all Gismart hubs.

At Innervate (formerly RevJet), we envision an "Innervated" future where marketing professionals seamlessly orchestrate personalized, dynamic content - for any channel - without today's high costs and the headaches caused by siloed systems and data.

We help companies automatically deliver the right content, in the right place, at the right time. Instead of teams manually creating endless versions of websites, apps, emails, and ads, Innervate connects data, creative, and channels so content can adapt itself in real time.

With Innervate's Dynamic Content Orchestration Platform, our customers get unlimited dynamic content use cases to market as quickly and easily as adding a device to a Wi-Fi network or downloading an app to a phone. 
 
What will you do

As a Data Focused Technical Account Manager, you will partner with clients and internal teams to manage post‑sales onboarding, support and integration—especially for large-scale data workflows and storage systems. 

You’ll be the trusted customer-facing data infrastructure expert, driving successful implementation of high-volume data operations.

Key Responsibilities

• Serve as the primary technical liaison for customers, focusing on data-driven integration and usage.
• Collaborate with Customer Success Managers, engineering, product and vendors to deliver seamless storage bucket integrations (cloud storage, object stores), and large data-set pipelines.
• Leverage strong knowledge of HTTP protocols, REST APIs, and batch processing to support methods like server‑to‑server transfers, pixel APIs, streaming, and batch ingestion.
• Guide customers through data ingestion, storage, and retrieval workflows, helping them configure, troubleshoot, and optimize.
• Provide hands‑on support across languages and platforms: JavaScript, Java, C, Python, plus front‑end technologies HTML/CSS for any integration surfaces or testing UIs.
• Support client feature requests: define, debug, and test against HTTP endpoints and storage targets when handling large datasets.
• Conduct onboarding sessions and technical workshops, educating customers on data management best practices, file formats, streaming concepts, and usage of SDKs/APIs.
• Monitor usage metrics and performance: recommend optimizations around bucket structure, transfer protocols, throughput, and data partitioning.
• Actively contribute feedback to product and engineering teams to improve data reliability, scale, and usability.
• Troubleshoot cross-platform issues for creatives or datasets across different storage buckets and client environments.
• Document data workflows, technical solutions, error handling strategies, and configuration guides.
   

About you

• Bachelor’s (or Master’s) in Computer Science, Engineering, or a related quantitative discipline is a huge plus.
• 5+ years in technical customer-facing roles, including post‑sales TAM, Solutions Engineering, or Data Engineering.
• Hands‑on experience with HTTP architectures (REST, API endpoints, proxying, batch vs streaming).
• Practical experience managing data storage systems: AWS S3, GCP buckets, Azure Blob Storage, and/or equivalent systems.
• Strong skills with one of these languages: JavaScript, Java, C, or Python; ability to write scripts, SDK clients, or troubleshoot customer code.
• Solid understanding of HTML/CSS for debugging creative delivery or embedding integrations.
• Familiarity with handling high-volume data sets, ETL design, partitioning, error handling.
• Excellent communication skills in English, capable of translating technical concepts to non‑technical stakeholders.
• Customer‑centric mindset, ability to balance technical rigor with business/usage goals.
• Experience collaborating with cross-functional teams (support, product, engineering) to resolve escalations.
• Nice to have: prior experience in AdTech, DMPs/ DSPs, analytics platforms, or cloud data workflow orchestration.