• Project Description:

  Applying to the position, you may join one of the most respected and fastest growing institutional investors in the world. Our client is a professional investment management organization that globally invests the funds to ensure long-term sustainability. The company invests in all major asset classes, including public equity, private equity, real estate, infrastructure and fixed-income instruments, and currently has offices in Toronto, London, Hong Kong, New York, São Paulo, Luxembourg and Mumbai.
  Client attracts and selects high-calibre individuals from top-tier institutions around the globe. Join our team and look forward to:
  • Diverse and inspiring colleagues and approachable leaders
  • Stimulating work in a fast-paced, intellectually challenging environment
  • Accelerated exposure and responsibility
  • Global career development opportunities
  • Being motivated every day by important social purpose and unshakable principles
  • A deeply rooted culture of Integrity, Partnership and High Performance
  If you share a passion for performance, value a collegial and collaborative culture, and approach everything with the highest integrity, here's an opportunity.

• Responsibilities:

  Technical support role for the platform:
  • Deal with L1/L2 tickets
  • Collaborate with different stakeholders
  • Investigate and provide comprehensive details for quick resolution

• Mandatory Skills Description:

  • Atlassian tools (Confluence/Jira) knowledge
  • Linux administration and troubleshooting experience
  • Good networking understanding

• Nice-to-Have Skills Description:

  • ITIL - incident and change management (ServiceNow)
  • Scripting languages knowledge
  • Git (GitHub) knowledge
  • Zabbix monitoring platform
  • Cloud (AWS) and DevOps knowledge
  • Experience with Kubernetes

• Languages:
  • English: B1 Intermediate

S-PRO, a top-tier Digital Innovation and Software Engineering company. We specialize in providing cutting-edge services for fast-growing businesses and enterprises, with a strong focus on Finance, Renewable Energy and Healthcare domains and expertise in AI, Blockchain and Data Science. Our team of over 200 dedicated professionals works tirelessly across our global offices to develop innovative digital solutions that drive sustainable business value and increase our client’s competitiveness in a dynamic digital landscape.
 

We’re looking for an IT Support Coordinator to help ensure smooth day-to-day technology operations across the company.

In this role, you will act as the main point of coordination for internal IT-related requests, supporting employees with access management, software tools setup, issue tracking, and communication with technical teams and vendors. This position is ideal for someone who is organized, proactive, detail-oriented, and enjoys helping people solve operational and technical issues.

Responsibilities:

• Coordinate and track incoming IT support requests and incidents;
• Support employees with software tools setup;
• Assist with onboarding and offboarding processes from the IT side;
• Manage user accounts, permissions, and access requests;
• Support administration of Jira, and Confluence, Google Workspace, etc;
• Assist with managing user groups, permissions, roles, and spaces;
• Help maintain workflows, automations, dashboards, and reporting configurations;
• Maintain IT inventory, equipment records, and software licenses;
• Escalate technical issues to appropriate engineering or infrastructure teams;

• Support smooth daily operations of internal tools and workplace technology.

   

Requirements:

• Experience in IT support, operations coordination, system administration, or similar roles;
• Experience working with Jira and Confluence in an administrative or support capacity;
• Familiarity with ticketing systems, workflows, permissions, and automation concepts;
• Strong organizational and communication skills;
• Ability to manage multiple requests and prioritize tasks effectively;
• Ability to troubleshoot user issues and coordinate with technical teams when needed;
• Comfortable learning and supporting internal business tools and processes;
• Attention to detail and a service-oriented mindset;
• Basic understanding of workplace IT tools and systems.

Benefits and perks:

• Flexible schedule.
• Remote work model.
• Medical insurance.
• Paid vacations.
• Paid Sick-leaves.
• Paid State holidays.

Broken Build is a remote-first product company looking for a Customer Success and Growth Specialist who works both sides of the relationship: turning the signals our customers already send us into expansion, and reaching out to new people who have never spoken to us yet, from managers and admins at organisations running Jira to the independent agile coaches and consultants who shape how teams work.
 

This is a customer-first role with a commercial, outbound edge. You will work the signals our customers already send us, proactively hunt for new relationships worth building, map who is who inside each account, and open conversations that are specific enough to earn a reply. If you love being close to customers, enjoy the detective work of finding the right person, and spot opportunity in the details, read on.
 

What you will do day-to-day
 

• Work the customer signals. Watch our support queue, demo-call requests, security and compliance enquiries, and billing and admin contacts. Read each one for what the customer actually needs, and for the opportunity behind it (a trial that could convert, an existing customer who could expand, a lapsed customer worth re-engaging).
• Hunt for new relationships. Proactively find and reach the people who should know us but do not yet: managers and admins at organisations using Jira, and the independent agile coaches and consultants who influence how teams work and what tools they adopt. Open with something specific to them, never a generic intro.
• Map the account. For each account in scope, learn who the admin, the team manager, the agile coach, and the executive are. Build and keep that picture current in our CRM using LinkedIn Sales Navigator, Apollo, and the public web, tied to what we already know about the customer.
• Open helpful conversations. Reach out with a personalised message that references the real moment (the ticket they filed, the request they made, the thread they posted in, the talk they gave), and route to a demo or a deeper conversation when it helps them.
• Listen and learn on calls. Pick up how each kind of stakeholder describes their problem in their own words (a manager asks "when will it be done", a coach talks about flow and predictability, an admin names a specific configuration), and bring those verbatim insights back to the Product team.
• Drive growth, expansion, and retention. Win new relationships, spot where existing customers could get more value, re-engage customers who drifted away, and hand qualified opportunities to an Account Executive, Solutions Engineer, or our CEO with a clear, well-documented brief.
• Keep the record honest. Every interaction is logged. Every contact has a role and context attached, so the next conversation always builds on the last.

Must-Have Requirements
 

• Advanced/fluent English (C1, C1+): you write a clear, warm message and run a customer call without friction.
• 2 to 7 years in B2B SaaS in customer success, account management, or technical/customer support, with a genuine commercial instinct and a willingness to reach out to people who do not know us yet.
• Research craft. You can understand an account and its people from LinkedIn, public org charts, community profiles, and a company's own content before you ever reach out.
• Strong writing. A clear, personable message and a one-screen account brief, with no corporate filler.
• CRM discipline. You treat the CRM as the source of truth, not an afterthought.

Skills That Make You Stand Out
 

• Atlassian-ecosystem fluency. Hands-on familiarity with Jira and Confluence, the Atlassian Marketplace, Cloud vs Data Center, or the Solution Partner world. If you do not have it yet, genuine curiosity to ramp fast counts for a lot.
• Agile vocabulary. Comfort with Scrum, Kanban, or scaled-agile language (SAFe, LeSS, Nexus) and the day-to-day pains of the people who work in it.
• Customer-success, support, and outbound tooling. Any of Zendesk, Intercom, Freshdesk, HubSpot on the customer side; LinkedIn Sales Navigator, Apollo, Reply.io, Snov.io, or Expandi on the outbound side.
• AI-assisted research. You already use an LLM for research, account scoring, and first drafts, and you know the message that reaches a customer has to sound like a person, not a model.
• A public footprint: an active Atlassian Community profile, a meetup talk, prior consulting in the ecosystem, or any writing under your own name.

Preferred Career Backgrounds
 

• Customer Success Manager (Atlassian or B2B SaaS) who has already run expansion conversations and is comfortable reaching out to new contacts: our ideal profile.
• Customer / Technical Support Manager with a commercial instinct, ready to turn support into growth and proactive outreach.
• Account Manager focused on retention and expansion who wants a more proactive, account-mapping and prospecting role.
• SDR / BDR in B2B SaaS who wants to work closer to customers and value, not just top-of-funnel volume.

Benefits
 

• Remote-first work in a self-funded product company with no bureaucracy and real ownership.
• Be part of a team whose apps are used by globally recognised enterprises across 60+ countries.
• Work directly with customers from around the world, and with our Product team and CEO.
• A performance bonus on closed deals: after your trial period, the deals you help close earn you a bonus, so strong results translate directly into your reward.

Interview Stages
 

1. Online Interview #1 (45 to 60 mins): a conversation with our CEO about how you work with customers and reach new ones, with a short live account exercise.
2. Small Home Task: pick a real (anonymised) customer signal we provide, research the account, and draft the first outreach message plus a one-screen account brief.
3. Online Interview #2 (30 to 45 mins): walk through your home task and discuss how you would ramp in our ecosystem.

We are looking for an experienced IT Support / NOC Engineer with strong MSP or outsourced IT support experience. The person should be comfortable working with multiple client environments, handling tickets, troubleshooting Microsoft 365, Windows Server, endpoint devices, networking issues, security tools, backups, and cloud infrastructure.
 

The ideal candidate should not only react to support requests but also understand how to monitor systems, document recurring issues, communicate clearly with customers, and escalate problems when needed. This role requires someone reliable, structured, and able to work independently in a fast-moving support environment.

Responsibilities:

• Handle L1/L2 technical support requests for business users and client environments.Monitor customer infrastructure, cloud systems, servers, endpoints.
• Administer and troubleshoot Microsoft 365 services, including Exchange Online, Teams, Intune, Entra ID / Azure AD, and user access issues.
• Support Windows desktop, Windows Server, basic Mac OS.
• Work with Active Directory, DNS, DHCP, TCP/IP, VPN, remote desktop tools, and common network troubleshooting scenarios.
• Support security and endpoint protection tools such as Microsoft Defender, Bitdefender, Sophos or similar solutions.
• Work with RMM, PSA, ticketing, time tracking, and documentation platforms such as ConnectWise and ITglue.
• Communicate with third-party vendors and software support teams when deeper troubleshooting is required.
• Create, update, and maintain technical documentation, SOPs, troubleshooting guides, and client environment notes.
   

Required Skills:

• Strong experience in MSP, NOC, remote IT support, or outsourced infrastructure support.
• Good practical knowledge of Microsoft 365 administration: Exchange, Teams, Intune, Entra ID / Azure AD.
• Experience with Windows Server and Windows desktop support.
• Understanding of networking fundamentals: DNS, DHCP, TCP/IP, firewalls, VPNs, routers, switches.
• Experience with remote support tools such as TeamViewer, ScreenConnect or similar.
• Experience with ticketing and documentation discipline.Good written and spoken English for customer communication.
• Ability to support several clients or environments at the same time without losing structure.
• Ability to troubleshoot issues independently, gather details, analyze logs, and communicate next steps clearly.
   

Nice-to-Have Skills:

• Experience with MSP tools such as ConnectWise, Kaseya, or similar.
• Experience with security platforms such as Microsoft Defender, Sophos, Blackpoint, Ironscales, ConnectSecure, or similar.
• Basic PowerShell scripting for automation and troubleshooting.Experience supporting business software such as QuickBooks, Sage, tax/accounting software, or other client-specific applications.
• Certifications such as MS-900, Network+, Sophos, Datto, Microsoft 365, Azure Fundamentals, or similar.
• Experience with Citrix, RDS / Terminal Services, VMware ESXi, vSphere, Hyper-V, or Azure infrastructure.
   

Personal Qualities:

• Reliable and disciplined in daily support work.
• Calm under pressure, especially during incidents or urgent client requests.
• Strong customer-service mindset.
• Able to document work clearly and consistently.
• Flexible with different client environments, tools, and processes.
• Able to learn new systems quickly and ask the right questions when documentation is missing.
   

Hiring process: HR Interview; Technical Interview; Client Interview.
 

We offer:

• Competitive compensation
• B2B contract, paid sick leave, 20 days of paid vacation
• Free English lessons  
• Flexible work schedule  
• Official holidays are non-working days  
• Paid courses and certifications  
• Сoach / psychologist consultation  
• Workshops  
• Career development plan
• Mentoring Education  
• Medical Health Insurance

Why Choose Us? What Do We Offer that’s Exceptional?

1. Cutting-Edge Technologies on Real Projects: At Langate, you’ll work with the latest technologies on live projects. We’re a dynamic, fast-growing company, so you’ll find a minimal amount of legacy systems and plenty of opportunities to implement new technologies.
2. Work-Life Balance with Benefits: We value work-life balance and offer paid time off, including vacation days and sick leave. Remote work options and hearty life are part of the package too.
3. Investment in Your Growth: We’re committed to your professional development. You can expect training programs, courses, and opportunities to enhance your English language skills.
4. Team Building and Unity: We know that a happy team is a productive team. That’s why we organize team-building events and group activities to foster strong bonds and a sense of belonging.
    

When you choose us, you’re choosing a company that values innovation, invests in its employees, and provides a supportive and engaging work environment. Join us in shaping the future of technology!
 

Need more information? Welcome!

We are looking for an experienced IT Support / NOC Engineer with strong MSP or outsourced IT support experience. The person should be comfortable working with multiple client environments, handling tickets, troubleshooting Microsoft 365, Windows Server, endpoint devices, networking issues, security tools, backups, and cloud infrastructure.
 

The ideal candidate should not only react to support requests but also understand how to monitor systems, document recurring issues, communicate clearly with customers, and escalate problems when needed. This role requires someone reliable, structured, and able to work independently in a fast-moving support environment.

Responsibilities:

• Handle L1/L2 technical support requests for business users and client environments.Monitor customer infrastructure, cloud systems, servers, endpoints.
• Administer and troubleshoot Microsoft 365 services, including Exchange Online, Teams, Intune, Entra ID / Azure AD, and user access issues.
• Support Windows desktop, Windows Server, basic Mac OS.
• Work with Active Directory, DNS, DHCP, TCP/IP, VPN, remote desktop tools, and common network troubleshooting scenarios.
• Support security and endpoint protection tools such as Microsoft Defender, Bitdefender, Sophos or similar solutions.
• Work with RMM, PSA, ticketing, time tracking, and documentation platforms such as ConnectWise and ITglue.
• Communicate with third-party vendors and software support teams when deeper troubleshooting is required.
• Create, update, and maintain technical documentation, SOPs, troubleshooting guides, and client environment notes.
   

Required Skills:

• Strong experience in MSP, NOC, remote IT support, or outsourced infrastructure support.
• Good practical knowledge of Microsoft 365 administration: Exchange, Teams, Intune, Entra ID / Azure AD.
• Experience with Windows Server and Windows desktop support.
• Understanding of networking fundamentals: DNS, DHCP, TCP/IP, firewalls, VPNs, routers, switches.
• Experience with remote support tools such as TeamViewer, ScreenConnect or similar.
• Experience with ticketing and documentation discipline.Good written and spoken English for customer communication.
• Ability to support several clients or environments at the same time without losing structure.
• Ability to troubleshoot issues independently, gather details, analyze logs, and communicate next steps clearly.
   

Nice-to-Have Skills:

• Experience with MSP tools such as ConnectWise, Kaseya, or similar.
• Experience with security platforms such as Microsoft Defender, Sophos, Blackpoint, Ironscales, ConnectSecure, or similar.
• Basic PowerShell scripting for automation and troubleshooting.Experience supporting business software such as QuickBooks, Sage, tax/accounting software, or other client-specific applications.
• Certifications such as MS-900, Network+, Sophos, Datto, Microsoft 365, Azure Fundamentals, or similar.
• Experience with Citrix, RDS / Terminal Services, VMware ESXi, vSphere, Hyper-V, or Azure infrastructure.
   

Personal Qualities:

• Reliable and disciplined in daily support work.
• Calm under pressure, especially during incidents or urgent client requests.
• Strong customer-service mindset.
• Able to document work clearly and consistently.
• Flexible with different client environments, tools, and processes.
• Able to learn new systems quickly and ask the right questions when documentation is missing.
   

Hiring process: HR Interview; Technical Interview; Client Interview.
 

We offer:

• Competitive compensation
• B2B contract, paid sick leave, 20 days of paid vacation
• Free English lessons  
• Flexible work schedule  
• Official holidays are non-working days  
• Paid courses and certifications  
• Сoach / psychologist consultation  
• Workshops  
• Career development plan
• Mentoring Education  
• Medical Health Insurance

Why Choose Us? What Do We Offer that’s Exceptional?

1. Cutting-Edge Technologies on Real Projects: At Langate, you’ll work with the latest technologies on live projects. We’re a dynamic, fast-growing company, so you’ll find a minimal amount of legacy systems and plenty of opportunities to implement new technologies.
2. Work-Life Balance with Benefits: We value work-life balance and offer paid time off, including vacation days and sick leave. Remote work options and hearty life are part of the package too.
3. Investment in Your Growth: We’re committed to your professional development. You can expect training programs, courses, and opportunities to enhance your English language skills.
4. Team Building and Unity: We know that a happy team is a productive team. That’s why we organize team-building events and group activities to foster strong bonds and a sense of belonging.
    

When you choose us, you’re choosing a company that values innovation, invests in its employees, and provides a supportive and engaging work environment. Join us in shaping the future of technology!
 

Need more information? Welcome!

We are searching for a smart and efficient person with basic Linux experience, understanding of networking principles and at least intermediate English level to join us as a Technical Support Engineer. This role includes providing SRE-level technical support to our clients, monitoring clients’ infrastructure, handling incidents and creating basic documentation on a shift basis (including graveyard shifts).

Our primary area of competence is providing DevOps services and our technical support engineers can take free corporate DevOps course provided by our experienced mentors. The most prominent technical support engineers can be offered a transfer to DevOps department.

Duties:

- Providing 1–3 level technical support services

- Monitoring of Infrastructure and Integrations to other systems

- Incident and escalation reporting

- Reporting status and progress according to the project and company demands

- Creating and updating support and maintenance-related documentation

Mandatory skills:

• Experience with Linux
• Intermediate English level (writing and speaking)
• Basic network protocol knowledge
• Understanding how the Internet works
• Ability to accumulate information and create conclusions

Bonus points for:

• Git experience
• Grafana and Prometheus experience
• Experience with at least one cloud provider (AWS/GCP/Azure/DigitalOcean)
• Understanding of containers
• Understanding of CI/CD and
• Infrastructure as Code principles

We offer:

-Remote-first working model (with office in Kremenchuck available)

-Accounting support

-Tax compensation

-Paid sick leaves and vacations

-Flexible working schedule

-English classes

-Health insurance

-Sports compensation

-Educational budget

We are looking for a Partner Support Specialist to join an international team operating within the OnlyFans / affiliate ecosystem.

This role combines support, operations, partner communication, and affiliate-related processes. The main focus is supporting account management workflows, onboarding partners, coordinating operational tasks, and building long-term relationships with creators, models, and partners.
 

Responsibilities

— Support account managers and help optimize daily operations
— Communicate with creators, models, and partners
— Onboard new partners and provide ongoing support
— Work with affiliate / traffic-related processes
— Coordinate operational and support tasks
— Assist with retention and long-term partner development
— Help improve internal workflows and processes
— Collaborate closely with traffic and affiliate teams
— Monitor communication quality and support processes
— Work in a fast-paced, high-volume environment.

Requirements

— Experience in support / customer success / operations
— Experience in OnlyFans / affiliate / creator economy is a strong plus
— Understanding of affiliate ecosystem and traffic workflows
— Experience working with creators/models/partners is preferred
— Basic understanding of online marketing and monetization processes
— Experience with American clients or international teams is a plus
— Ability to multitask and work in a dynamic environment
— Strong communication skills
— Proactive and self-driven personality
— Team Lead / mentoring experience is a plus

-Russian and English languages

Ideal Candidate

— Strong hands-on specialist
— Understands the specifics of the OnlyFans / affiliate industry
— Comfortable working in a high-volume operational environment
— Able to maintain long-term partner relationships
— Interested in growing toward account / partnership management

What We Offer

— Fully remote work
— International team and fast-growing environment
— Training and full onboarding process
— Career growth opportunities
— Competitive compensation structure (fix + bonuses)
— Opportunity to work with international creators and partners

PayAdmit is looking for a Fintech Support Manager to join our team!

Essential professional and personal skills:

- Working experience at the same position in Fintech 1+ years;

- Processing of incoming requests in the mode of chats and mail (b2c/b2b);

- Monitoring the work of key clients and internal services;

- Strong knowledge of fiat/crypto transaction flow

- Experience in JIRA and Confluence service would be a plus;

- High responsibility and ability to accomplish tasks, result-oriented, multitasking, energetic;

- English at least Intermediate.

Responsibilities:

- Handling B2C/B2B requests from partners/clients.

- Solving issues with customers’ exchanges.

- Reserve rebalancing.

- Transactional monitoring in the back office.

- Rate adjustment under the control of financial manager/team lead.

- Working with negative reviews on exchange monitoring websites.

Working conditions:

- Work schedule 10:00 - 19:00 

- Remote work;

- We provide all the necessary tools for your successful and comfortable work;

- Learning English at the expense of the company;

- Regular team building at the expense of the company;

- Ability to switch between projects and try yourself in different roles.

ELVTR is a premier online education platform specializing in live courses led by top executives from globally renowned companies. Our unique approach sets us apart in the online education landscape, offering unparalleled value to our students. We are currently expanding our team in South Africa, aligning with our primary markets in North America and the UK.
 

Position Overview:
We are seeking a dedicated Student Care Representative to join our team. This role is pivotal in ensuring that our students receive an exceptional educational experience and are fully satisfied with the courses they enroll in. As the frontline of student interaction, you will be instrumental in fostering a supportive and engaging learning environment.

This is a full-time remote position, open to candidates located anywhere in Ukraine.
 

This job is for you if you are:
A People Pleaser: You find joy in serving others and are dedicated to ensuring student satisfaction and happiness.
A Communicator: You have excellent English communication skills and can easily establish rapport with students.
Tech-Savvy Troubleshooter: Not only are you comfortable with technology, but you can also perform minor tech troubleshooting, such as assisting someone with difficulties joining a Zoom session.
Support Champion: You thrive on providing exceptional support and resolving issues to guarantee a seamless educational experience.
A Community Builder: You excel at fostering a supportive and engaging online environment for student interaction.
A Facilitator: You are comfortable in mediating the communication between students and instructors.

Responsibilities:
Direct Support: Engage directly with students to support their needs through phone, email, and online chats.
Community Engagement: Encourage and maintain student-to-student communication, fostering a supportive learning community.
Instructor Liaison: Ensure clear and effective communication between students and instructors.
Live Class Assistance: Offer real-time support to instructors and students during live classes for a seamless educational experience.
Issue Resolution: Proactively address and resolve student concerns, including technical issues, to ensure uninterrupted learning.

Qualifications:

Educational Background: A Bachelor’s degree in Business, Communication, or a related field is preferred.
High Cognitive Skills: Ability to engage intellectually with our students, demonstrating a deep understanding of our sophisticated educational products.
Language Proficiency: Excellent English communication skills, both written and verbal, are mandatory.
Technical Skills: Must possess a broad understanding of modern online business technologies to efficiently navigate various platforms and tools integral to the role. Proficiency with Asana, CRM tools like HubSpot, Google Sheets, Zoom, and the ability to conduct minor technical troubleshooting is required.
Presentation Skills: You should be presentable and confident on Zoom, ready to host student meetings.
Time Management: Ability to manage time and resources effectively, especially in a fast-paced, high-stakes environment.

What We Offer:
Competitive Salary and Bonuses: We value your dedication and expertise, offering a competitive salary, performance-based bonuses, and a range of company perks and benefits that reflect our commitment to excellence.
Exciting Benefits: Enjoy gym membership reimbursements, mental health benefits, generous vacation allowance, and free access to all our courses. We believe in continuous learning, both for our customers and our team.
Remote Work with a Flexible Schedule: The freedom to work remotely, crafting a work-life balance that fits your personal needs.
Collaborative Work Environment: Join a team of passionate, like-minded individuals. At ELVTR, collaboration isn't just a buzzword; it's how we grow, innovate, and excel together.

Why You Should Join ELVTR:
Innovative and Positive Culture: Join a team of passionate individuals who are driven by a common vision.
Growth Opportunities: At ELVTR, we not only believe in nurturing talent but also in providing abundant opportunities for professional development. 
A Mission You Can Be Proud of: Be part of a brand that stands for quality, innovation, and inspiring education. Be part of a company that’s changing the face of online education, connecting students with top-tier executives.

Join Us:
If you take pleasure in going the extra mile to serve and delight others, and are passionate about providing a top-tier educational experience, we invite you to apply. Your enthusiasm for customer satisfaction and your knack for resolving issues will make you an invaluable asset to our team.

Due to the high volume of applications, we will only be able to respond to candidates whom we are interested in moving forward with. We appreciate your understanding and look forward to reviewing your application.

ELVTR is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all.
 

Promin Apps is a product-first company on a mission to help people feel better, move more, and live healthier lives — physically and emotionally.
At the intersection of AI, data, behavioral science, and personalization, we build thoughtful digital products that support fundamental lifestyle changes.

Now, together with our CS Lead Dmytro Naumov we’re looking for a Support Automation Specialist to join our remote team behind our Yogio app (B2C).

It’s a role for a person who will take on the responsibility of automating the processes and communicating with users to ensure top-tier client support, with no night shifts and AI-support 24/7.

Why us:

— Mission that matters: we help people feel better and get healthier through motivation mechanics and a deeply personalized experience;

— Our programs are built by certified experts, and got strong love from users: 4.7/5 on Trustpilot;

— An AI Coach companion for users — modern product, and typically more meaningful conversations;

— We use AI to automate repetitive work so the team can focus on interesting, high-impact problems;

— Flat hierarchy and a data-first culture — decisions are made based on what users do, not opinions;

— No bureaucracy culture and high trust;

— A chance to fast-track your career with the potential to grow into a Manager role as the team scales.

What you will do:
— Create and optimize automations, templates, macros, and support workflows to reduce manual work;

— Identify repetitive issues and support bottlenecks, turning them into scalable process improvements;

— Use AI-powered support tools to improve response speed while applying human judgment where needed;

— Be on the frontline with users across email, chat, and social channels, providing thoughtful and human support aligned with our tone of voice;

— Handle billing, subscription, and account-related requests with empathy, clarity, and policy awareness;

— Escalate bugs and technical issues clearly and structurally for fast resolution by product and tech teams;

— Maintain accurate ticket tagging and documentation to surface trends and support data-driven decisions;

— Collaborate with cross-functional teams to improve support operations, tooling, and user experience.

What we’re looking for:

— 2+ years of experience in Customer Support, CX, or Support Operations within B2C subscription-based products;

— Experience handling billing and technical requests;

— Strong Zendesk expertise, including workflows, automations, triggers, and macros;

— Experience building support automations (chatbots, self-service flows, AI-powered workflows);

— Experience testing and optimizing support workflows and automation logic;

— Solid understanding of APIs, integrations, and JSON;

— Confidence working across web and mobile environments (iOS / Android / desktop);

— Strong written English (B2+) with clear, user-friendly communication;

— A proactive, detail-oriented mindset with a focus on process improvement;

— Basic Python, JavaScript, or SQL will be a strong plus.

What’s the schedule & setup:

— Mainly email-based support (no night shifts);

— UA time zone compatibility is preferred;

— Remote-first team, async-friendly setup 40–45 hours/week.

What we offer:

— Basic benefits package, including paid vacation, sick leave, and more;

— Personal and professional support, with advocacy available when you need a hand;

— Access to a curated corporate library filled with resources to fuel your continuous learning and development.

We believe work should have meaning. At Promin, you won’t be building “just another app.” You’ll make something that matters — with people who genuinely care.

Sounds like you? Let’s talk. Send over your CV and let’s explore what we can build together.

About the role

About YouScan

Key Responsibilities

• Build and maintain long-term partnerships with clients in the USA market.
• Ensure high customer retention and customer satisfaction levels.
• Conduct onboarding sessions, trainings, strategic consultations, and Business Reviews.
• Help clients achieve measurable business outcomes using YouScan.
• Identify upsell, cross-sell, and expansion opportunities.
• Manage renewals and proactively minimize churn risks.
• Analyze usage metrics, customer health, and engagement.
• Act as the voice of the customer internally.
• Collaborate closely with Product, Sales, Marketing, and Support teams.
• Handle complex negotiations and customer escalations.
• Help clients integrate social listening insights into their marketing and business processes.
• Participate in creating customer education content: webinars, FAQs, case studies, knowledge base materials, and trainings.
• Working hours: 3 PM – 12 AM Kyiv time.

Functional Responsibilities

• Consult and train English-speaking YouScan users.
• Deeply understand clients’ business goals and use cases.
• Build success plans and adoption strategies.
• Manage contracts, renewals, payments, and tenders.
• Analyze user behavior and customer feedback.
• Prepare business reviews, presentations, and performance reports.
• Contribute to product improvement prioritization based on customer feedback.
• Coordinate internal teams to achieve customer outcomes.

Required Skills & Experience

Must-have:

• 3+ years of customer-facing experience.
• Experience working in SaaS B2B companies.
• Experience working with the USA clients.
• Experience managing enterprise clients.
• Experience driving retention, renewals, and expansion revenue.
• Proven measurable retention and growth results.
• Fluent English (C1–C2).
• Strong presentation and communication skills.
• Experience handling complex negotiations and escalations.
• High level of self-organization and ownership mindset.
• Proactive, problem-solving approach to work.
• Experience conducting onboarding sessions, trainings, and workshops.
• Understanding of marketing, social media, online reputation management, and consumer insights.
• Knowledge of AI / MarTech / Social Listening is a strong advantage.

What is specially important for this role

Business-oriented mindset

• understands SaaS metrics such as ARR, MRR, NRR, and GRR;
• can influence revenue growth;
• speaks the language of business outcomes;
• builds strategic customer relationships.

Proactive communication

• initiate communication proactively;
• identify and prevent risks early;
• proactively drive product adoption;
• manage accounts strategically.

Executive presence

• confidence in leading calls with senior stakeholders;
• the ability to communicate clearly and concisely;
• the ability to act as a trusted advisor to clients.

KPI & Expected Results

Core KPIs:

• Net Revenue Retention (NRR)
• Gross Revenue Retention (GRR)
• Expansion revenue
• Product adoption
• Customer Satisfaction (CSAT)

Target Metrics:

• Customer Retention Rate >100%
• Net Revenue Retention ≥100%
• Customer Satisfaction Rate >98%

What we offer

• Competitive salary + bonuses for expansion and upsells.
• Opportunity to work with global brands and enterprise clients.
• Access to modern AI and MarTech solutions.
• Strong customer-centric culture and team.
• Learning, knowledge sharing, and professional development opportunities.
• Structured onboarding and internal knowledge base.
• Automation of routine processes and a modern tech stack.
• Hybrid work format (Kyiv) or fully remote.
• Unlimited Leave Policy (yeah, really).
• 4-day work week during summer.
• Work in an ethical product company with a strong culture and growth mindset.
• Company and team support during wartime conditions.

Turbo Stars is a multi-product IT company delivering fast, high-quality, and cutting-edge B2B solutions for the iGaming industry.
We’re always on the lookout for people who share our mindset — and right now, we’re looking for a Team Lead Technical Support/L2 to join our team 🚀

 Responsibilities:
- Leadership and development of the L2 / Technical Support team
- Full ownership of Incident / Request / Problem flow
- Team performance, request, and case reporting
- Escalation and hands-on handling of complex cases
- SLA / OLA / KPI control and escalation quality
- Technical analysis of integration cases. (API, wallets, sessions, currencies, callbacks)
- Building processes between Support ↔ AM ↔ Tech ↔ QA ↔  AntiFraud/Risk 
- Reducing recurring incidents through problem management 
- Development of documentation and team knowledge base
- Production monitoring, log analysis, and anomaly detection

Hard skills requirements:
- Understanding of REST API integrations, callbacks, request / response logic
- Understanding of game session lifecycle (bet → result → win/lose → rollback)
- Understanding of GGR, turnover, and bonus deduction logic
- Log analysis (ELK / Grafana / Kibana / Graylog or similar)
- Understanding of web architecture and network protocols
- Experience with Jira / ServiceDesk
- Understanding of SLA / OLA / escalation matrix
- Experience handling production incidents

Soft skills requirements:
- Systemic and analytical thinking
- Ability to discern symptoms from root causes
- Clear technical communication
- High level of ownership
- Leadership and mentoring
- Stress resilience during production incidents
- Proactive process improvement mindset

We are looking for an IT Support Engineer to join our Warsaw office and support daily office operations, end-user devices, internal IT systems and laboratory infrastructure.

Please note that this is an office-based position in Warsaw focused on hands-on technical support, troubleshooting and operational IT tasks, so regular office presence is required.

You will work closely with employees, technical teams and laboratory staff to ensure stable and secure operation of office and IoT lab environments.

Responsibilities:

• Provide day-to-day IT support for office employees and internal teams.
• Configure, maintain and troubleshoot workstations and laptops running Windows, macOS and Linux.
• Support office network infrastructure and network devices, including MikroTik and Ubiquiti equipment.
• Assist with onboarding and offboarding processes, including account provisioning and access management.
• Administer and maintain access to corporate systems, collaboration platforms and internal services.
• Support IoT laboratory infrastructure, connected devices and technical equipment.
• Diagnose and resolve hardware, software and connectivity issues.
• Maintain inventory of IT equipment and ensure proper device lifecycle management.
• Assist with basic security and operational IT procedures.

Requirements:

• Basic hands-on experience in IT support, system administration or technical support roles.
• Understanding of operating systems, including Windows, macOS and Linux.
• Basic understanding of networking concepts and experience with network equipment such as MikroTik and Ubiquiti is a plus.
• Ability to troubleshoot hardware and software issues independently.
• Good communication skills and willingness to help users with technical issues.
• Technical education or understanding of electronics and hardware is a strong plus, as the role includes supporting IoT laboratory equipment and devices.
• Willingness to learn and grow in infrastructure, networking and IT operations areas.
• English: Intermediate or higher.

Our Benefits:

• Professional growth: Individual development plan, mentorship, reimbursement for professional certifications and English lessons, access to professional courses in Corporate Learning Management System.
• Community: Tech community and knowledge-sharing events, English speaking club, corporate library and book club, volunteering and charity initiatives.
• Wellbeing: Medical insurance, regular medical check-ups, sport reimbursement, paid vacation and sick leave, mental health support and events.
• Work environment: Fully-equipped offices, top-notch equipment, flexible work format, activities both in-office and online, Y-bucks and access to the Yalantis store.

General skills:

• Intermediate English or above level of English, Ukrainian (reading/writing), Russian (reading/writing)
• Experience in Hosting customer support position from 2 years (HOSTING EXPERIENCE MANDATORY)
• Ability to work on several tasks in parallel (chats, tickets)
• Ability to listen, understand, and identify client needs

We offer:

• Work in a friendly team;
• Free English language training;
• Competitive salary level

About project:

BlueVPS is a young Team of enthusiasts (8 years on the market) looking for purposeful employees in different areas.

We’re a fast-growing startup in the social discovery space. Our product is a premium marketplace where people from all over the world connect with each other. We grow quickly because we stay close to our users and build smart, AI-driven solutions for them.

Now we’re looking for a Customer Success Specialist to help our users feel supported, safe, and valued. You will communicate with customers through calls, email, and live chat, helping them resolve issues quickly and professionally.

Why You’ll Like Working With Us

• A small but strong team of 25+ people who have already shown proven success in creating high-impact businesses.
• Tasks that go beyond standard support: you’ll work with sensitive cases and partner with Product and Development teams.
• Grow alongside a fast-scaling international company and gain deep expertise in customer success within the social domain.
• Competitive pay, recognition for your work, and a clear path for professional growth.

What You’ll Do

• Build long-term, trust-based relationships with premium, high-value customers.
• Provide empathetic, professional, and tailored support, resolving issues quickly and fairly.
• Handle sensitive escalations, including billing disputes, service concerns, and legal-related cases.
• Track and understand customers' needs to deliver personalized, proactive solutions.
• Manage multiple tasks: from priority tickets and documentation to cross-team collaboration.
• Share insights with Operations, Product, and Development teams to influence product improvements and enhance customer satisfaction.

What We Expect

Must-Haves

• Responsibility: You own the result, not just the process.
• Advanced or Upper-Intermediate English (spoken and written) and fluent Ukrainian.
• Strong communication: empathy, patience, and active listening.
• Experience handling conflicts and sensitive situations.
• Proven experience working with VIP / premium users (high-value customers).
• Attention to detail and ability to manage several tasks at once.
• Readiness to work night shifts and adapt to rotating schedules

Nice-to-Haves

• 2+ years in Customer Success, Account Management, or VIP Support.
• Experience with Freshdesk or similar tools.
• Background in payments, disputes, or legal cases.
• Skills in reducing churn and building customer loyalty.

What You Get

• Competitive salary with growth potential.
• Flexible schedule: 120 hours per month, including 5−6 night shifts. 3/3 schedule: Morning 07:00 - 15:00, Afternoon 15:00 - 23:00, Night 23:00 - 07:00.
• Opportunities to learn: access to our library, mentorship, and regular feedback.
• Startup vibe: less bureaucracy, more freedom, direct impact.

• Recognition and rewards for great results.

   

How We Hire

1. HR interview
2. Test task
3. Interview with Head of Support