Jobs

MEXC is looking for a remote Customer Support Agent. If you want to become part of a global exchange, then you are precisely the person we are looking for!

Why us?

1. MEXC (www.mexc.com) is one of the world's fastest-growing digital asset exchanges by trading volume (Top 7 according to CoinMarketCap).
2. Competitive salary + bonuses
3. Career Advancement
4. Various benefits and support from the company
5. Fully remote work – you can work from anywhere!

About the Role

Responsibilities

1. Responsible for receiving inquiries from users through online customer service tools and answering users' concerns;
2. Timely feedback on the problems existing in the process, collect and sort out problems;
3. Strong business sensitivity, able to grasp essential business concepts after training. Financial knowledge and experience are preferred;
4. Brainstorm obstacles in user experience, dig out user needs, and promote problem-solving and process optimization;
5. Able to adapt to shift work. / Able to adapt to long night shift work.

Requirements

1. Crypto native, strong knowledge of trading (spot, futures);
2. Good logical thinking ability, able to judge the real needs of users;
3. Enthusiastic about customer service, responsible for customer experience, and able to provide comprehensive problem solutions;
4. Effectively adjust communication methods and styles according to different objects;
5. Have self-management skills and be able to work independently in a fast-paced environment that is constantly changing;
6. Good learning ability, good at discovery and self-summarization;
7. Have experience in providing support to customers, and the support methods include telephone, email, work order, and online chat service in crypto exchanges or in crypto projects
8. Native Russian & Ukrainian and fluent in English

As a Customer Support Representative, you’ll be the frontline that our customers turn to when they need help. Whether it’s through chat or email, you’ll be their first point of contact — guiding them with patience, professionalism, and care.

Main responsibilities:

- Assist customers with their inquiries and provide clear, helpful solutions.
- Listen, analyze, and find the best way to resolve issues while ensuring follow-ups.

– Continuously learn about our product and keep up with any updates.

– Prioritize multiple conversations while working in a supportive and friendly team.

– Coordinate your weekly schedule with teammates to ensure smooth daily operations.

– Work 5 shifts per week, including 2 mandatory night shifts (or more if you choose!).

– Being a creator of the solutions as the product is fresh and you have the great opportunity to show yourself and influence the product growth

What we’re looking for:

– You genuinely enjoy helping people thru chats/emails and making their experience seamless because you are passionate about customer support, not how to get rid of the customer asap.

– Your ability to express yourself clearly and professionally makes a difference, having a positive, can-do attitude;

– You don’t just identify issues; you actively work on finding solutions.

– You can balance work and studies with ease.

– We love people who are curious and eager to develop their skills!

- Full English proficiency 

What we offer:

- We offer a competitive salary that matches your skills and experience.

- Work from anywhere and keep a good work-life balance.

- We offer courses and training compensation to keep your skills sharp.

- Work with a supportive and creative team.

Aweb is an internet marketing agency that has successfully promoted clients' sites since 2006 using search engine optimisation (SEO) and contextual advertising (PPC). We help clients see how effective Internet marketing can benefit and help their businesses grow.

We invite to our team a responsible, self-organised, empathetic, and compelling account manager to work with Aweb´s Key Clients.

Main Tasks:

- build long-term trust relations and promote the growth of loyalty of the agency’s key clients;

- analyse customer needs and work with them;

- solve development tasks project most optimally;

- coordinate the work of a team of technical specialists;

- control the project execution terms.

Necessary Hard- and Soft-skills:

- experience of successful B2B projects support at least one year;

- knowledge of English (spoken and written) at least Upper-Intermediate;

- mandatory expertise in communication, conducting complex negotiations with clients;

- the ability to quickly find answers to any questions;

- the ability to understand the client’s needs, the ability to correctly transform his wishes into tasks;

- notable analytical abilities;

- the ability to accurately and clearly formulate thoughts — orally and on paper;

- multitasking, ability to switch quickly.

It will be an advantage:

knowledge of the basics of Internet marketing.

We offer:

- a decent salary;

- official employment;

- the loyal attitude of management;

- office in Darnytska Square or remote work.

Our job offer provides:

- the opportunity to develop and realise your potential in interesting and top-class projects;

- an experienced mentor during the trial period;

- regular seminars from Google employees, as well as the opportunity to attend Google conferences in Ukraine and abroad;

- participation in internal seminars and exchange of useful information with related departments in an informal setting with pizza and sushi;

- corporate library and virtual repository of knowledge and experience;

- comfortable workplace (not open space), equipped with two monitors;

- flexible management, availability to discuss ideas and perspectives;

- efficient team and friendly atmosphere.

By joining our team, you can work with people motivated by success and involved in a common cause.

To receive an invitation for an interview, we will ask you to complete a test task, the link to which you will receive in response to your feedback.

See you at the interview!

Aweb is an internet marketing agency that has successfully promoted clients' sites since 2006 using search engine optimization (SEO) and contextual advertising (PPC). We help clients see how effective Internet marketing can benefit and help their businesses grow.

We invite a Client success manager with experience in digital marketing to join our team.

Main Tasks:

• communicate with clients, develop long-term and mutually beneficial relationships;
• help clients get the best results while working with our company, analyzing their needs based on profiles (business specifics, roles, goals and expectations) and research.
• coordinate the work of technical teams;
• control the project execution terms and project results.

Requirements:

• mandatory expertise in communication, conducting complex negotiations with clients;
• the ability to find answers to any questions quickly;
• the ability to understand the client's needs, the ability to transform his wishes into tasks correctly;
• notable analytical abilities;
• the ability to formulate thoughts accurately and clearly - orally and in writing;
• multitasking and the ability to switch over quickly.

It will be an advantage:

• knowledge of the basics of Internet marketing.

We offer:

• a decent salary;
• official employment;
• the loyal attitude of management;
• remote work.

Our job offer provides:

• an experienced mentor during the trial period;
• the opportunity to develop and realize your potential in interesting projects;
• regular seminars from Google employees, as well as the opportunity to attend Google conferences in Ukraine and abroad;
• participation in internal seminars and exchange of useful information with related departments in an informal setting;
• corporate library and virtual repository of knowledge and experience.
• flexible management, availability to discuss ideas and perspectives;
• efficient team and friendly atmosphere.

By joining our team, you can work with people motivated by success and involved in a common cause.

To get a job offer, you will have to

• Send a resume with salary expectations;
• Complete a test task;
• Meet with the HRD and Head of Account managers;
• Meet with the Head of Account managers, HRD and CEO;
• Accept our offer.

See you soon!

Paycord is a PayTech company with a high-load platform for payment processing. We combine fintech expertise with merchant insights to create innovative solutions. We’ve successfully developed a strong product that helps businesses succeed in new markets.

Our primary focus is on solution-driven development, and we prioritize the needs of our business clients. We provide access to a wide range of local and international payment methods, supporting businesses in reaching new heights and achieving excellence.

We`re rapidly growing and inviting a Billing Operations Specialist to our team.


You would be running such tasks as:

• Perform daily, weekly, and monthly monitoring of billing KPIs (payment approval rate, conversion rate, canceled transactions, timeouts, etc.);
• Analyse data, identify any anomalies, errors, or deviations affecting the system, and proactively troubleshoot issues;
• Provide efficient payment routing and flow management for maximum efficiency and processing speed;
• Understand current payment flows, methods, existing monitoring, analysis, and back-office tools;
• Collaborate with other departments across the company, including product development and technical support;
• Revise monitoring processes and billing operations to increase efficiency and reduce risk.
  
   

Required skills and expertise:

• 1+ years of experience in the support/operations/monitoring role;
• Understand the fundamentals of the online payment sphere: payments methods, technical integrations, funnels, online payment flows;
• Confident with processing financial/transactional information;
• Excellent communication skills with payment providers and merchants;
• Advanced Excel and other MS Office software user;
• English from upper-intermediate level;
• Initiative and proactive approach;
• High level of independence and ability to take responsibility.
  
   

Will be a plus:

• Experience in analytical tools (e.g.Tableau);
• Ability to work effectively with billing systems and monitoring tools (Kibana, Grafana, etc);
• Experience in the billing/payment industry.
  
   

We offer:
Care for your health and well-being

• 100 % paid sick leaves;
• 20 working days of paid vacation;
• Medical support;
• Benefits Cafeteria (budget for gym/stomatology/psychological service & etc.);
• Ability to work remotely or in the office (as you wish);
• Corporate gifts & events.

Professional growth & development

• Competitive salary with annual salary promotions;
• The annual budget for professional courses, conferences, workshops, and books;
• Internal training courses;
• Work with a team of professionals and have the opportunity to share knowledge.

Corporate Culture

• Dynamic and result-oriented work environment;
• The ability to influence product development at an early stage;
• Openness to new ideas and approaches, healthy team discussions;
• No “red tape” culture.

Candidate journey:
HR Interview -> Interview with Team Lead

PIN-UP Global is an international holding specializing in the development and implementation of advanced technologies, B2B solutions and innovative products for the iGaming industry. We provide certification and licensing of our products, providing customers and partners of the holding with high-quality and reliable solutions. We are looking for IT Support Engineer to join our team!

Requirements:
• Experience in a similar position 2 year;
• Knowledge of MDM solutions;
• Basic understanding of network technologies (TCP/IP, DHCP, DNS,VPN);
• Knowledge of OS (MacOS, Windows and Linux) at the administrator level;
• Knowledge of Google Workspace;
• Experience with Jira, Confluence;
• Experience with deployment tools;
• Installation, configuration and troubleshooting software;
• Experience with modular repair;
• Experience with inventory systems;
• Good communication skills;
• English A2.

Will be plus:

 Experience with license management.

Responsibilities:
• Setup and support of office corporate network;
• Maintenance of office computers and office equipment;
• Stock management;
• Providing technical support to the company's employees, including remote ones;
• Manage MDM, credentials, group policies, access rights.

Our benefits to you:
🧑‍💻Laptop & all necessary equipment for work according to the ecosystem standards.
🏖Paid vacations, personal events days, days off.
🫖Paid sick leave.
👨‍⚕Medical insurance.
💵Referral program — enjoy cooperation with your colleagues and get a bonus.
📚Educational support by our L&D team: internal and external trainings and conferences, courses on Udemy.
🗣Free internal English courses.
🤸‍♀Sport benefit.
🦄Multiple internal activities: online platform with newsletters, quests, gamification, and presents for collecting bonuses, PIN-UP talks club for movie and book lovers, board games cozy evenings, special office days dedicated to holidays, etc.
🎳Other benefits could be added based on your location

Our startup is a sweepstakes casino platform focused on the US market. We strive to provide users with a unique gaming experience by combining gambling with interactive features and modern technologies. 

The product is an online slots casino where users can participate in prize draws, play a variety of games, and win real rewards. Our platform is built based on advanced technologies and complies with all US laws.

A Support Agent (Support Operator) is a specialist who communicates directly with clients via chats and emails.

Main Purpose of the Role:

• Providing high-quality service to ensure customer satisfaction while using our platform.

Key Requirements:

• 1+ year of experience in a similar customer support role;
• English level B2 or higher (both written and verbal);
• Fast learning ability and adaptability;
• Strong PC skills;
• Fast, grammatically correct writing;
• Customer-oriented mindset and politeness;
• Stress resistance;
• Ability to work night shifts.

Work Conditions:

• 2/2 shift schedule, 12-hour shifts: Day (08:00–20:00) and Night (20:00–08:00);
• Fully remote position;
• Stable internet connection and a modern PC are required.
   

❗️ВАЖЛИВО ❗️
Робота передбачає денні (08:00 - 20:00 по Києву) і нічні зміни (20:00 - 08:00 по Києву)

Are you ready to shape the future of hotel booking? Join us at Entravel, where innovation meets opportunity!
At Entravel, we’re on a mission to redefine the hotel booking landscape. We’re not just another company; we’re a crypto-native brand, leveraging the power of blockchain to transform how travellers experience the world. With a forward-thinking marketing strategy, we’re set to disrupt the industry by offering the world’s hotel rooms at the best prices.
 

We’re looking for a Customer Support Specialist to join our team and deliver exceptional service during following shifts:
Night: 12 PM - 9 AM
If you’re passionate about helping others and thrive in a dynamic, fast-paced environment, we’d love to hear from you!

Responsibilities:

• Assist customers via inbound/outbound phone calls, chat, email, and social media, delivering solutions tailored to their needs.
• Respond to customer inquiries and messages in English (knowledge of additional languages is a bonus).
• Support teammates by fostering a collaborative environment through peer learning and constructive feedback.
• Own customer issues: identify their needs and deliver effective solutions promptly.
• Educate customers on using our platform efficiently and guide them through the booking process.
• Act as a customer advocate, retaining loyalty through proactive problem-solving and suggesting improvements.
• Collaborate on team goals by supporting, educating, and resolving issues efficiently.
• Share insights with management regarding team performance, morale, and customer trends.
• Identify the root causes of customer issues and resolve them in line with company policies.

• Ensure a consistently high level of customer service at all times.

   

Requirements:

• Excellent command of English (both written and verbal); additional languages are a plus.
• Outstanding communication skills, with the ability to explain complex concepts clearly.
• Prior experience with social media support is a bonus.
• Strong understanding of customer communication workflows.
• Problem-solving mindset with the ability to take ownership and resolve issues independently.
• Familiarity with complex systems, preferably within the travel, crypto, or financial services sectors.
• Exceptional organizational and time-management skills.
• Research-oriented, with a focus on internal issue resolution rather than escalation.

We offer:

• Competitive Salary: High standards of remuneration reflecting your contribution and skills.
• Vacation: Enjoy 22 days of vacation for full rejuvenation and life enjoyment.
• Sick Leave: Ensure your health with 15 days of sick leave per year.
• Special Leave Cases: Support for significant life events such as weddings, childbirth, or the loss of a close family member.
• Private Entrepreneur Support: Comprehensive support for individual entrepreneurs, ready to assist you with any issues related to individual entrepreneurship. Consultations and support for registration and tax accounting matters.

📍 Location: Remote
💼 Employment Type: Full-time

About AnyBiz.io

AnyBiz.io is an AI-powered platform that automates B2B lead generation and helps businesses scale faster through smart multi-channel outreach and advanced targeting. We're growing fast and looking for smart, driven people to join us on our mission to transform outbound sales.

We’re currently looking for a Customer Success with a background in lead generation to support our growing user base. If you're a strong communicator, analytically minded, and want to help businesses succeed using cutting-edge tools - this opportunity is for you.

What You’ll Do

• Support the CS team in responding to user inquiries via email and live calls 
• Educate users on product functionality, best practices, and optimization strategies 
• Help onboard new users and ensure they’re set up for success from day one 
• Monitor user progress, collect feedback, and offer personalized support 
• Act as a lead gen consultant, advising users on targeting, messaging, and deliverability 
• Analyze user account performance and suggest actionable improvements 
• Troubleshoot issues that may affect campaign performance 
• Communicate user feedback and needs to the product and development teams 
• Assist users with account setup and technical configuration 
• Collaborate cross-functionally to ensure a smooth, responsive customer journey
  
   

What We’re Looking For

• 1+ year of experience in customer-facing roles. 
• Fluent English (written and spoken) - you’ll be communicating with users globally 
• Strong organizational and problem-solving skills 
• Experience with lead generation concepts: targeting, messaging, deliverability, etc. 
• Experience with HubSpot or other CRMs is a plus 
• Curious, self-motivated, and eager to grow in a fast-paced startup environment
  
   

What We Offer

• Fully remote position with flexible working hours 
• Competitive compensation 
• 12 PTO days, 10 sick days, and public holiday recognition 
• Work with a supportive and high-performing team 
• Get hands-on experience with cutting-edge lead generation and AI tools 
• Growth opportunities in Customer Success, Product, or Growth teams
  
   

🎯 If you're passionate about helping users succeed and want to be part of a fast-growing SaaS company - we'd love to hear from you.

📩 Apply now and join the team at AnyBiz.io! 

We are looking for a Technical Engineer Intern to support B2B SAAS-service for project management.

This is a fantastic opportunity to start your career in IT tech support, gain hands-on experience, and work in a collaborative, supportive environment. If you complete the internship successfully, you will have the chance to continue your journey with our team for at least 1 year.

For this internship, you need to have:

— Understanding of Windows\Linux installation; 

— Understanding of Firewall configuration, web servers concept (IIS), TCP and other IP protocols;

— Understanding of Deployment Process flow and SDLC;

— Technical problem solving and analytical skills;

— Communication skills joint with the stress resistance;

— Excellent English writing & verbal skills;

— Ability to learn, self-organize and act proactively.

Preferred to have:

— Understanding Agile (e.g. SCRUM) methodologies;

— Planning skills;

— Details and Target orientation;

— Self control and time management.

In this position, you will be:

— Monitor application’s error messages on daily basis; 

— Perform month monitoring and system health verification;

— Install\update system environments;

— Proceed with initial Service Change Request for further escalation on appropriate level;

— Handle break/fix, configuration issues, troubleshooting, software installations in aim to provide RCA (Root cause analysis) for assigned Service Request;

— Regular updates for for the assigned incidents on the engineer.

Our selection process includes:

— HR interview;
— Tech interview;
— Final interview with the founders of the company.

We offer:

— Internship schedule: Monday to Friday, 10.00–19.00;

— Office-based/remote work;

— No time trackers or other bureaucratic measures;

— Practical experience on internal projects;

— Networking with experienced professionals willing to share their knowledge and experience;

— Opportunity to obtain a contract with HYS Enterprise as a Junior specialist;

— Gifts for birthdays and professional holidays;

— Participation in internal and external events.

While all CVs will be carefully reviewed and added to our talent pool, we will be in touch directly with candidates whose experience/knowledge best aligns with our current opportunities. Thank you for your understanding and interest in our company!

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.
EverHelp is a project in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.
We are currently seeking a Сustomer Support Specialist for the German Desk.
You can put yourself in the customers' shoes and remain helpful, patient, and cheerful. Does that sound good? Then keep reading!

Your future responsibilities include:

• Managing a variety of customer inquiries via email and phone, including cancellations, returns, deliveries, claims, and product requests,
• Processing customer orders over the phone, offering purchase guidance, and ensuring efficient order handling,
• Coordinating with suppliers to address delivery delays,
• Communicating essential customer messages to key departments such as Category Management, Logistics, and Product Data.
   

Needed experience & skills:

• You have proficiency in the German language (C1), as well as fluency in the English language at the B2 level, is required,
• You have at least 1 year of support experience,
• You possess excellent communication skills: able to handle customer complaints politely, professionally, and in a timely manner,
• You can work independently as well as within different teams,
• You are attentive, persistent, and solution-oriented,
• You have a strong work ethic and quickly adapt to changes in a dynamic business environment.
   

Working with EverHelp is about:

• 20+ vacation days and unlimited sick leaves,
• Ability to work fully remotely,
• A professional team of specialists, ready to share their expertise, along with internal communities and team activities, fosters continuous learning and development both within the team and on an individual level,
• Opportunity for a career growth. 32% of our teammates obtained a new role during their first year of work in our company. 86% of our Team Leads have been our Customer Support Agents in the past.
   

Submit your resume and join our team!

We offer you a job in logistics that successfully withstands all crises. Be confident in the future!

Our client is an international company providing transport logistics services in the USA. The company focuses on Western standards of working conditions. One of the corporate principles is not to attract specialists to management positions from outside, but to develop them within the company. Our client positions itself as a progressive and sustainable company. And they invite people with the same values to their team.

What We Offer:

• Working hours: 3 pm — 1 am 4/4 (office work from 3PM to 8PM, then to 1AM — remotely).
• Exceptional Training: Access to internal development programs.

• Career Development: Experience clear opportunities for advancement.

   

Key Tasks:

• Control over the shipping process.
• Communication with English-speaking brokers and drivers by phone.
• Timely provision of feedback for the client.
• Taking calls and solving problems in the delivery of goods.
• Processing of emails and prompt resolution of the related issues.
• CRM system control.

• Processing and control of cargo documentation.

   

What We’re Looking For:

• Knowledge of English from B2 level.
• Ability to effectively multitask.
• Proficient time management skills.
• Track record of consistently attaining performance goals and having personal accountability for own results.

• Demonstrated desire for professional growth and development.

   

Take the first step towards a fulfilling career where your growth is the priority!

ARRISE is a leading game developer providing player-favourites to the most successful global brands in the iGaming industry.

Powering up new possibilities of play through one single API, ARRISE offers a multi-product portfolio of award-winning slots, live casino, bingo, virtual sports, sportsbook and more, available in all major regulated markets, languages and currencies.

Driven by a persistence to craft immersive experiences and responsible thrills, ARRISE's global team consistently deliver best-in-class services with a dedication to create games that players love time and time again.

RNG Customer Support Engineer is primarily responsible for providing excellent customer service and technical assistance to Operators and Account Managers. They analyze all incoming requests, perform basic troubleshooting, and provide solutions and responses to customers. The primary goal of the Customer Support Engineer is to ensure customer satisfaction. RNG Customer Support Engineer reports to the Support Shift Lead during the immediate shift and Support Team Lead directly.

Primary responsibilities:

- Respond to customer inquiries and support requests promptly and professionally.

- Identify, troubleshoot, and resolve technical issues (within the scope of their knowledge and responsibilities) faced by Operators or their clients.

- Conduct analysis and analytics of the requested information.

- Report bugs, malfunctions, or any unpredictable behavior of the software.

- Provide step-by-step guidance and instructions to customers to resolve problems.

- Collaborate with cross-functional teams, such as account managers or technical support, to escalate and resolve complex issues.

- Document and track customer interactions, including issues, resolutions, and follow-up actions, using a ticketing system or CRM software.

- Help Support peers with day-to-day tasks and professional development by sharing knowledge.

- Improve and keep up-to-date knowledge about the product, current support workflows, and procedures.

RNG Customer Support Engineer also performs other duties as they deem necessary in the execution of their duties or duties as delegated by the Support Manager, Head of Support, or the Employer.

Proficiency requirements:

- Bachelor's degree (or equivalent work experience).

- Proven experience in customer service or related roles.

- Strong problem-solving and analytical skills.

- Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical individuals.

- Proficiency in using ticketing systems, CRM software, and other support tools.

- Knowledge of Microsoft 365 tools (MS Teams, Microsoft Word, SharePoint, etc.).

- Ability to work independently and as part of a team in a fast-paced environment.

- Strong time management and organizational skills with the ability to prioritize tasks effectively.

- Customer-oriented mindset with a focus on providing exceptional service and satisfaction.

- Multitasking. Customer Support Engineers should be able to handle multiple customer inquiries simultaneously or juggle various tasks. They should be able to multitask efficiently, prioritize tasks, and manage time effectively.

- Tech-savvy. They should be an advanced PC user, being able to easily learn to work with any new tool or technology by using common guidelines and knowledge bases.

- English level: Upper-Intermediate or higher.

- Ukrainian proficiency

Company offers:

- Fully remote work or work in a friendly team in a modern office.

- Unlimited coffee, snacks, and fruits.

- Health insurance.

- Free English language training.

- Gym membership.

- Real Agile.

- Competitive salary level.

About ARRISE

ARRISE is one of the fastest growing platform providers. Our passion for premium product is unrivalled and we strive to create only the most engaging and evocative best experiences.
ARRISE’s employs extensive expertise to ensure that each high-quality product developed in our studios represents our mantra of innovation and dedication.
We are continuously launching new and exhilarating projects. This comes from heavy investment into research, development and our people, providing you with all the support you need.

Your success is our success!

ARRISE is a leading game developer providing player-favourites to the most successful global brands in the iGaming industry.

Powering up new possibilities of play through one single API, ARRISE offers a multi-product portfolio of award-winning slots, live casino, bingo, virtual sports, sportsbook and more, available in all major regulated markets, languages and currencies.

Driven by a persistence to craft immersive experiences and responsible thrills, ARRISE's global team consistently deliver best-in-class services with a dedication to create games that players love time and time again.

RNG Technical Support Engineer is primarily responsible for providing excellent customer service and technical assistance to Operators and Account Managers. They troubleshoot and resolve technical issues related to the Product issues (bugs, reports issues, game issues, etc.). The primary goal of the Technical Support Engineer is to ensure customer satisfaction and minimize downtime by providing effective solutions. RNG Technical Support Engineer reports to the Support Shift Lead during the immediate shift and Support Team Lead directly.

Primary responsibilities:

- Respond to customer inquiries and support requests promptly and professionally.

- Identify, troubleshoot, and resolve technical issues faced by Operators or their clients.

- Provide step-by-step guidance and instructions to customers to resolve technical problems.

- Collaborate with cross-functional teams, such as developers or product managers, to escalate and resolve complex technical issues.

- Document and track customer interactions, including issues, resolutions, and follow-up actions, using a ticketing system or CRM software.

- Conduct research and gather information to provide accurate and up-to-date solutions to customers.

- Keep up to date with the latest trends, technologies, and updates related to the supported products or services.

- Assist in product testing, bug tracking, and providing feedback to the development team.

- Help Support peers with day-to-day tasks and professional development by sharing knowledge.

RNG Technical Support Engineer also performs other duties as they deem necessary in the execution of their duties or duties as delegated by the Support Manager, Head of Support, or the Employer.

Proficiency requirements:

- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).

- Proven experience in technical support, customer service, or a related role.

- Strong problem-solving and analytical skills with the ability to diagnose and resolve technical issues.

- Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical individuals.

- Proficiency in using ticketing systems, CRM software, and other support tools.

- Familiarity with hardware, software, operating systems, and networking concepts.

- Basic programming or scripting knowledge is a plus.

- Ability to work independently and as part of a team in a fast-paced environment.

- Strong time management and organizational skills with the ability to prioritize tasks effectively.

- Customer-oriented mindset with a focus on providing exceptional service and satisfaction.

- English level Intermediate or higher

- Ukrainian language proficiency

Hard skills

Monitoring skills:

- Familiarity with monitoring tools such as Grafana, Kibana, Zabbix, Prometheus, and Icinga is essential. It is critical to understand how these tools work and how to configure them to monitor various aspects of IT systems.

- Would be a plus to know key performance indicators (KPIs) and metrics for various IT systems (e.g., servers, databases, applications, networks). Understanding how to set thresholds and alerts for these metrics is necessary to monitor the health and performance of IT systems.

- Proficiency in log analysis using tools such as ELK (Elasticsearch, Logstash, Kibana), Graylog, or Splunk is valuable. Searching, filtering, and analysing log data to identify issues and trends is crucial for effective monitoring.

- Basic knowledge of incident management processes and tools such as ITIL, Jira, or ServiceNow is important. Understanding how to handle incidents, including incident identification, prioritization, escalation, and resolution, is crucial to ensure timely responses to issues.

Database skills:

- Proficiency in working with RDBMS such as Oracle, MySQL, PostgreSQL, Microsoft SQL Server, or SQLite. Understanding concepts like data modeling, tables, SQL querying, transactions, and indexing is essential.

- A strong understanding of SQL is crucial for working with relational databases. Proficiency in writing SQL queries, creating and modifying database schemas, and performing data manipulation operations (e.g., SELECT, INSERT, UPDATE, DELETE) is necessary.

- Would be a plus to know NoSQL Databases: Familiarity with NoSQL databases like MongoDB, Redis, or Elasticsearch. Understanding the different data models (e.g., document-oriented, key-value, columnar) and how to interact with these databases using their respective APIs or query languages.

- Basic knowledge of database security principles and best practices, including securing database access, encrypting sensitive data, implementing user roles and permissions, and auditing database activity.

- Understanding data governance principles, data quality management, and compliance requirements (e.g., GDPR, HIPAA) to ensure data integrity, privacy, and regulatory compliance.

API skills:

- Understanding the principles of good API design is essential. Skills in designing RESTful APIs, including defining resource endpoints, HTTP methods, request/response formats (e.g., JSON, XML).

- Knowledge of API security practices, including authentication mechanisms like OAuth 2.0 or JSON Web Tokens (JWT), securing API endpoints using SSL/TLS, handling authorization and access control, and preventing common security vulnerabilities (e.g., cross-site scripting, injection attacks).

- Skills in testing APIs to ensure their functionality, reliability, and performance. Proficiency in using tools like Postman, and Newman, validating responses, and handling edge cases.

Network skills:

- Understanding network topologies, protocols, and components is essential for designing scalable, secure, and efficient networks. This includes knowledge of concepts like VLANs, subnets, routing, and network segmentation.

- Familiarity with network protocols such as TCP/IP, DNS, DHCP, SNMP, ICMP, and routing protocols (e.g., OSPF, BGP) is crucial. Understanding how these protocols function and interact enables effective network troubleshooting and optimization.

- Proficiency in configuring network devices like routers, switches, firewalls, and access points is important. This includes setting up IP addressing, configuring VLANs, access control lists (ACLs), and implementing security measures.

- The ability to identify and resolve network issues is critical. Skills in packet analysis using tools like Wireshark, knowledge of common network problems, and understanding of network diagnostic tools like ping, traceroute, and netstat are valuable.

- Knowledge of network security principles and practices is vital to protect networks from unauthorized access, threats, and vulnerabilities. This includes concepts like firewall configuration, VPNs, intrusion detection systems (IDS), and secure network design.

Company offers:

- Fully remote work or work in a friendly team at modern office.

- Unlimited coffee, snacks and fruits.

- Health insurance.

- Free English language training.

- Gym membership.

- Real Agile.

- Competitive salary level.

About ARRISE

ARRISE is one of the fastest growing platform providers. Our passion for premium product is unrivalled and we strive to create only the most engaging and evocative best experiences.
ARRISE’s employs extensive expertise to ensure that each high-quality product developed in our studios represents our mantra of innovation and dedication.
We are continuously launching new and exhilarating projects. This comes from heavy investment into research, development and our people, providing you with all the support you need.

Your success is our success!

At Kombine Tech, we're all about creating an ecosystem that thrives on innovation and teamwork. 
We're working with the iGaming industry, driving both B2B and B2C projects to success.
Our secret? Ambitious and proactive teams that combine their talents with our internal expertise to reach extraordinary goals.
 
We're on the lookout for a dynamic VIP Support Manager to join our ever-growing team. If you're passionate, motivated, and ready to make a difference, we want to hear from you!
 
What We’re Looking For:
 

• Fluent English speaker (Advanced level);
• Upper-intermediate French or German is a significant plus;
• Experience in the iGaming niche;
• Experience working with VIP clients (chats/calls);
• Knowledge of the Canadian Market or Tier 1 is a plus;
• Ready to communicate with VIPs over the phone.

What You’ll Be Doing:
 

• Communicating with VIP players through chats and calls;
• Getting to know our key VIP players and understanding their needs;
• Building strong relationships that last;
• Keeping VIP users in the loop about cool promotions and offers;
• Sharing valuable feedback and ideas with the team.

Why You'll Love Working With Us:
 

• Work from anywhere (yes, we’re all about remote work);
• Working shifts between 07:00-19:00 and 19:00-07:00, on a 2 days on, 2 days off basis;
• Competitive salary in USD;
• Top-notch equipment provided for your job;
• No micromanagement – we trust you to do your best;
• Opportunities for fast-tracked career growth;

• Be part of one of the most exciting industries out there!

   

If you’re excited to take on new challenges and be a part of a vibrant team, we can’t wait to meet you. Apply now and let's build something amazing together!