Jobs Customer/Technical Support

Reports to: Contact Center Lead

About the Role: We are looking for a communicative, energetic, and customer-oriented Contact Center Operator to join our team. In this role, you will be the voice of our brand — engaging with players, keeping them informed about exciting new offers, and helping them resolve payment issues.

Working closely with our Contact Center Lead, you will ensure every player feels valued and supported. If you are fluent in Portuguese, Italian, and Greek, love talking to people, and want to grow in a dynamic, fast-paced environment — we would love to meet you!

Key Responsibilities:

• Make outbound calls based on assigned tasks and scripts + sending SMS 
• Inform players about available bonuses, promotions, and offers
• Assist customers with failed payments and related issues
• Handle first-line customer inquiries and requests
• Prepare and submit daily activity reports in the approved format
• Participate in daily planning meetings and performance discussions

Requirements & Skills:

• Excellent spoken Portuguese, Italian, and Greek (C1/C2 level)
• Strong communication and active listening skills
• Friendly, confident, and outgoing personality
• Customer-focused mindset with a positive attitude
• Previous experience in a call center or similar role is a plus, but not required

Note: If you enjoy talking to people and creating positive customer experiences, we’d love to have you on our team!

We Offer:

• Format: Remote work. Schedule: Tuesday – Saturday (from 13:00 to 21:00). 
• Compensation: Competitive salary based on your experience + performance bonuses.
• Payments: In USDT (white crypto).
• Growth: Opportunity for professional and career growth within the project.
• Benefits: Paid vacation and sick leave, opportunities for continuous learning.

We're launching a new project and looking for Customer Support Agents who are ready to grow with us and help customers feel heard, supported, and happy.
 

What you'll be doing:
- Helping customers with their questions and concerns across multiple channels (chat, email, phone calls, etc.)
- Staying in touch with the team during your shift to solve issues faster together
- Making sure each customer gets clear, friendly, and helpful responses

What we’re looking for:
- Prior experience in support? Great!
No experience? Also great — we love people who are eager to learn!
- You’re okay with rotating shifts: 
Morning: 07:00 — 15:00 
Evening: 15:00 — 23:00 
Night: 23:00 — 07:00 (Night shifts come with bonuses 💰)
- You're calm under pressure and genuinely care about helping people
- Your English is strong — C1+ in both writing and speaking is a must

What you’ll get:
- 100% remote work — wherever you feel most productive
- Extra bonuses for night shifts
- Full onboarding & training — we won’t leave you guessing
- Supportive startup vibe — small team, no bureaucracy
- Room to grow and become a pro in customer support
 

If you're someone who enjoys solving problems and making someone’s day a little easier — we’d love to hear from you! 🚀

We're looking for Customer Support Agent to join our team. As a Customer Support Agent, you will be the first point of contact for our clients, ensuring a smooth and efficient support experience through live chat and email. Your main focus will be resolving inquiries, escalating complex cases, and maintaining high standards of response time and quality.
 

HOW YOU WILL MAKE AN IMPACT

• Provide professional and timely support to users via live chat and email
• Handle player inquiries, complaints, and requests with empathy and accuracy
• Escalate complex or sensitive cases to the relevant departments
• Ensure compliance with internal quality standards and communication guidelines
• Maintain up-to-date knowledge of games, promotions, and internal procedures
• Follow the assigned schedule and meet individual performance KPIs (speed, CSAT, accuracy).
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Previous experience in Customer Support and IGaming is a must
• Excellent written communication skills in English (B2+) / French (B2+)
• Ability to work flexible shifts, including not only evenings, weekends, and holidays, but also night shifts
• Strong multitasking skills and attention to details
• Ability to work both independently and as part of a team
• Passion for providing high-quality customer service in a fast-paced environment.
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

About The Company

 

MWDN is a global IT outstaffing company with 23+ years of experience that connects exceptional tech talent with leading companies across Israel, the USA, Great Britain, and Western Europe. We offer opportunities to work on international products in a stable and professional environment.

 

Why does MWDN rock?

 

Here’s what you can expect when you join MWDN:

• Security: We carefully vet our clients to minimize risks and ensure reliability and timely payments - no fraud or unpleasant surprises.
• Career support: If a project isn’t the right fit, we support you and actively help find new opportunities that match your skills and career goals.
• Legal assistance: We provide guidance on legal matters, including opening and managing your independent contractor or sole proprietorship status, taxes, and related processes.
• Professional development: We offer English courses and professional growth opportunities, as well as team-building events.
  
   

Why choose us? MWDN is ranked among the top 5 IT employers in our region according to DOU. We take pride in our transparency and strong commitment to our team. Curious to learn more? See what our employees say about working with us on .

 

What is your new project?

Domain: Media and Entertainment

Client Location: Israel

Company size: 5–10 employees

Founded in: 2025

 

What makes this project exciting?

 

Our new client is something really innovative! This Israel-based startup is building a mobile-first app for micro dramas - a short, scripted series made for smartphones. Think of it as TikTok with short episodes lasting 1 to 1.5 minutes.

The project already has strong support from an investor who believes in its massive potential. As it is still in the early development stage, this job is your chance to be part of a unique entertainment product. Are you ready to work on something fresh and impactful? Check out the opportunity below!

We are looking for a passionate and resourceful User Support Engineer to own the entire support function

 

What makes you a great fit
 

● 4+ years of experience in a customer support role within B2C mobile apps, gaming, or digital media

● Fluent English — excellent written and verbal communication skills, with the ability to represent the brand warmly and professionally.

● Hands-on experience with support platforms such as Intercom, Zendesk, or similar, including workflow automation and reporting.

● Strong analytical skills — comfortable digging into support data to identify trends and present findings to internal stakeholders.

● Highly organized and process-oriented, with the capability to manage high ticket volumes without compromising quality.

● Genuine empathy for users and a passion for solving problems efficiently.

● Experience handling payment and subscription-related support (Paddle, Apple IAP, Google Play).

Nice-to-have skills
 

● Familiarity with Braze, Mixpanel, or similar CRM/analytics tools.

● Background in building support functions from scratch at a scaling startup.

 

Your day-to-day in this position

 

● Support Operations: Handle and resolve support tickets across all channels (in-app, email, web), ensuring fast, high-quality responses that reflect our brand voice.

● Automation & AI Tooling: Design and implement AI-powered support workflows and automation (e.g., Intercom chatbots, macros, auto-routing) to scale coverage without scaling headcount.

● Data-Driven Insights: Analyze support conversation data to identify recurring issues, product pain points, and monetization friction — feeding those insights back to Product, CRM, and Engineering.

● Documentation: Build and maintain a comprehensive knowledge base, FAQ, and internal documentation to enable self-service and reduce ticket volume.

● Quality & Performance: Define support quality standards, track KPIs (CSAT, first-response time, resolution rate), and continuously optimize processes to hit them.

● Cross-Functional Collaboration: Collaborate closely with the CRM & Monetization team to flag user complaints related to billing, subscriptions, coin purchases, and payment issues.

 

Why work with us?

 

• People-first management with minimal bureaucracy
• A friendly company culture, proven by employees who choose to return
• Flexible working hours
• 29 days of PTO (18 working days per year pluse all national holidays)
• 10 paid recovery days
• Full financial and legal support for independent contractors
• Free English classes, with native speakers or Ukrainian teachers
• Dedicated HR support
  
   

Our next steps
 

✅ Intro call with a Recruiter — ✅ Intro with the client — ✅ Tech interview — ✅ Home assignment — ✅ Final client interview— ✅ Offer

Location: Fully remote. Permanent location in the EU or Ukraine is required (we can only consider candidates legally based in the EU or Ukraine).

Join Söderberg & Partners Heartpace AB, a Swedish product company building reliable, high-quality software for the European market. We’re looking for a proactive, service-minded Technical Support Specialist who can deliver outstanding customer support, troubleshoot effectively, and help us improve the product and our support system through feedback, automation, and AI.

This is not a “copy-paste replies” role. We need someone who takes ownership, moves fast with integrity, and works in short cycles: resolve → learn → improve.

What we offer

• Employment: fully remote.
• Career growth: opportunities to grow into Support leadership, CSM, Product, or Delivery teams.
• Modern tools: Intercom, Jira, Apple/Mac, Google Workspace, Microsoft 365, and more.
• Professional development: training, courses, and certification support.
• AI-first enablement: we actively automate workflows with AI — and we’ll compensate relevant AI subscriptions you need for your work.
• Work-life balance: no overtime culture, supportive environment, and generous vacation policy.
• Security matters: we are ISO 27001:2022 certified, meaning we take information security and operational discipline seriously.

What you’ll do

• Provide daily support to new and existing users via Intercom (chat/email) and phone when needed.
• Guide and train customers on how to use the Heartpace HR system and how HR processes work inside the product.
• Troubleshoot issues end-to-end: reproduce, isolate, explain technical flows clearly, and guide users to the right outcome.
• Collaborate closely with the technical team by escalating well-structured cases (clear steps, context, impact) and following through to resolution.
• Partner with Product, Delivery, and CSM to ensure consistent customer handling and a high level of satisfaction.
• Work in short cycles: resolve → measure → improve (macros, templates, FAQs, routing, internal playbooks).
• Use AI tools to speed up routine work (drafting replies, summarizing tickets, creating help articles, classifying issues) while keeping accuracy, tone, and security intact.
• Contribute to improving internal support processes and reducing recurring issues through better documentation and automation.

We value

• High performance / results-first: measurable impact (faster resolution, fewer repeats, happier customers).
• Entrepreneurial ownership: be the engine, not the passenger.
• Data-driven decisions + systems thinking: spot patterns and fix root causes, not just symptoms.
• Fast execution with integrity: speed and reliability.
• Continuous improvement: skills, mindset, and outcomes.

You’ll thrive here if you…

• Prefer short cycles: solve → learn → improve.
• Can turn ambiguity into clear next steps for the customer and the team.
• Care about outcomes over process theater.
• Enjoy improving systems: better replies, better workflows, better docs, fewer recurring issues.

What we’re looking for

• 4+ years in a similar support/customer service role in tech or SaaS.
• English: advanced level for customer communication and documentation.
• Excellent communication skills: you can explain complex things simply and adapt to the customer’s level.
• Strong technical comfort: Apple/Mac, Microsoft 365, Google Workspace, Intercom, Jira, and general understanding of how SaaS systems work.
• Strong troubleshooting mindset: structured thinking, clear reproduction steps, and good prioritization.
• AI usage experience: practical experience using AI tools to accelerate support workflows (we’ll support and compensate relevant subscriptions).

Meritorious

• Experience working with HR systems.
• Understanding of HR processes in companies.
• Additional languages (especially for European customers).

Interview process (3 steps)

1. Screening interview with the Recruiter.
2. Technical interview with the Tech Lead + live task.
3. Final approval interview with the CTO.

Why join us?

At Söderberg & Partners Heartpace AB, Support is not a cost center — it’s a product force. You’ll help customers succeed, influence how we improve the platform, and build scalable support systems through automation, feedback loops, and strong cross-team collaboration.

Ready to join?

Apply now and let’s build fast, reliable customer experiences together.

Key Responsibilities

• Infrastructure Collaboration: Work within the technical team to administer and maintain GNU/Linux operating systems and virtualized/containerized environments (OpenVZ, KVM, Docker, etc).
• Web Hosting Operations: Participate in the deployment, management, and troubleshooting of industry-standard control panels (like cPanel/WHM, Plesk) within shared hosting environments.
• Application & Web Stack Support: Troubleshoot and optimize web applications built on common web technologies, frameworks and CMS platforms (WordPress, Laravel, etc.). Assist clients and resolve complex issues related to PHP, with knowledge of Node.js and Python stacks considered a strong plus.
• Network & Security Operations: Help configure and maintain network protocols, firewalls, and WAFs (ModSecurity, Imunify360). Work with the team to identify, respond to, and mitigate security incidents (malware, phishing, DoS, etc.).
• Mail Server Administration: Troubleshoot mail flow and deliverability issues, you are already familiar with Exim, Dovecot, SPF, DKIM, DMARC, and the use of external mail relays.
• Performance & DevOps: Contribute to routine service monitoring and execute performance tuning across Apache, Nginx, LiteSpeed, and database engines (mainly MySQL/MariaDB, and rarely PostgreSQL and Redis).
• Reliability & Migrations: Support infrastructure projects, including migration of hosting accounts, VMs, and mail systems. Assist in testing and implementing disaster recovery, backups, failovers, and caching/CDN strategies.
  
  Job requirements
• Required Qualifications
• Experience: Several years of hands-on experience in the web hosting industry in both technical support and system administration.
• OS Mastery: Advanced proficiency in Linux system administration and troubleshooting. Familiarity with Windows Server environments (including IIS, MSSQL) for cross-platform support cases.
• Hosting Stacks: Deep understanding of the cPanel/WHM ecosystem, CloudLinux (LVE, CageFS, Selectors), PHP configuration, and typical shared hosting constraints and workarounds. In addition to proven expertise configuring, managing, and troubleshooting HTTP web servers (Apache, Nginx, LiteSpeed, etc.).
• Web Technologies: Strong grasp of web server mechanics, relational/NoSQL databases, and the ability to debug complex web apps at the server level.
• Networking Fundamentals: Solid understanding of TCP/IP, DNS, and network protocols.
• Communication: Strong ability to manage escalated support tickets and collaborate with peers to provide custom technical solutions for clients.
• Nice-to-Have
• Automation & Scripting: Proficiency in writing Bash scripts, Python utilities, and utilizing Ansible playbooks to help the team automate routine deployments and maintenance tasks.
• Billing & Integration: Experience with WHMCS backend architecture and custom module integrations.
• Hardware & Architecture: Familiarity with high-density enterprise server architectures and large-scale account consolidation workflows.
• Multilingual Support: Professional fluency in English is highly advantageous for internal documentation and diverse client communication.

Looking to grow your career in FinTech or gain hands-on experience with payment systems?

We’re hiring a Technical Support Specialist to join a European Banking-as-a-Service (BaaS) product team.

This is a great opportunity to work with real-time payments, integrations, and client-facing technical support — and grow into a FinTech expert.

📌 What you’ll do

Communicate with clients via tickets and chat
Support payment gateway and transaction-related issues
Configure client integrations and system settings

Investigate and resolve technical issues
Escalate complex cases to the development team
Maintain documentation and internal knowledge base

🎯 What we’re looking for

Basic understanding of payments / card products (a plus)
Strong willingness to learn and grow in FinTech
Ability to prioritize tasks independently
Strong written communication skills
Russian — fluent, English — confident written (required)
Experience with APIs (Postman, Swagger) or willingness to learn
Experience with Jira or similar tools (a plus)

🎁 What the company offers

Fully remote work
Flexible schedule with fixed days off
25 days of paid annual leave + public holidays
Paid sick leave without strict limits
Equipment provided
Real growth in FinTech (payments, acquiring, integrations)
International team and collaborative environment

PayAdmit is looking for a Fintech Support Manager to join our team!

Essential professional and personal skills:

- Working experience at the same position in Fintech 1+ years;

- Processing of incoming requests in the mode of chats and mail (b2c/b2b);

- Monitoring the work of key clients and internal services;

- Strong knowledge of fiat/crypto transaction flow

- Experience in JIRA and Confluence service would be a plus;

- High responsibility and ability to accomplish tasks, result-oriented, multitasking, energetic;

- English at least Intermediate.

Responsibilities:

- Handling B2C/B2B requests from partners/clients.

- Solving issues with customers’ exchanges.

- Reserve rebalancing.

- Transactional monitoring in the back office.

- Rate adjustment under the control of financial manager/team lead.

- Working with negative reviews on exchange monitoring websites.

Working conditions:

- Work schedule 10:00 - 19:00 

- Remote work;

- We provide all the necessary tools for your successful and comfortable work;

- Learning English at the expense of the company;

- Regular team building at the expense of the company;

- Ability to switch between projects and try yourself in different roles.

We are looking for an experienced IT Support / NOC Engineer with strong MSP or outsourced IT support experience. The person should be comfortable working with multiple client environments, handling tickets, troubleshooting Microsoft 365, Windows Server, endpoint devices, networking issues, security tools, backups, and cloud infrastructure.

The ideal candidate should not only react to support requests but also understand how to monitor systems, document recurring issues, communicate clearly with customers, and escalate problems when needed. This role requires someone reliable, structured, and able to work independently in a fast-moving support environment.

Responsibilities:

• Handle L1/L2 technical support requests for business users and client environments. Monitor customer infrastructure, cloud systems, servers, endpoints.
• Administer and troubleshoot Microsoft 365 services, including Exchange Online, Teams, Intune, Entra ID / Azure AD, and user access issues.
• Support Windows desktop, Windows Server, basic Mac OS.
• Work with Active Directory, DNS, DHCP, TCP/IP, VPN, remote desktop tools, and common network troubleshooting scenarios.
• Support security and endpoint protection tools such as Microsoft Defender, Bitdefender, Sophos or similar solutions.
• Work with RMM, PSA, ticketing, time tracking, and documentation platforms such as ConnectWise and ITglue.
• Communicate with third-party vendors and software support teams when deeper troubleshooting is required.
• Create, update, and maintain technical documentation, SOPs, troubleshooting guides, and client environment notes.

Required Skills:

• Strong experience in MSP, NOC, remote IT support, or outsourced infrastructure support.
• Good practical knowledge of Microsoft 365 administration: Exchange, Teams, Intune, Entra ID / Azure AD.
• Experience with Windows Server and Windows desktop support.
• Understanding of networking fundamentals: DNS, DHCP, TCP/IP, firewalls, VPNs, routers, switches.
• Experience with remote support tools such as TeamViewer, ScreenConnect or similar.
• Experience with ticketing and documentation discipline.
• Ability to support several clients or environments at the same time without losing structure.
• Ability to troubleshoot issues independently, gather details, analyze logs, and communicate next steps clearly.
• Upper-Intermediate+ French and English, both written and spoken, for effective communication with customers.

Nice-to-Have Skills:

• Experience with MSP tools such as ConnectWise, Kaseya, or similar.
• Experience with security platforms such as Microsoft Defender, Sophos, Blackpoint, Ironscales, ConnectSecure, or similar.
• Basic PowerShell scripting for automation and troubleshooting.Experience supporting business software such as QuickBooks, Sage, tax/accounting software, or other client-specific applications.
• Certifications such as MS-900, Network+, Sophos, Datto, Microsoft 365, Azure Fundamentals, or similar.
• Experience with Citrix, RDS / Terminal Services, VMware ESXi, vSphere, Hyper-V, or Azure infrastructure.

Personal Qualities:

• Reliable and disciplined in daily support work.
• Calm under pressure, especially during incidents or urgent client requests.
• Strong customer-service mindset.
• Able to document work clearly and consistently.
• Flexible with different client environments, tools, and processes.
• Able to learn new systems quickly and ask the right questions when documentation is missing.

Work schedule: 

This engagement requires 40 hours of work per week. Your regular weekly schedule is expected to be Monday through Friday, 8AM to 5PM CEST (11PM to 8AM PST), which includes an hour for lunch. 

Hiring process: HR Interview; Technical Interview; Client Interview.

We offer:

• Competitive compensation
• B2B contract, paid sick leave, 20 days of paid vacation
• Free English lessons  
• Flexible work schedule  
• Official holidays are non-working days  
• Paid courses and certifications  
• Сoach / psychologist consultation  
• Workshops  
• Career development plan
• Mentoring Education  
• Medical Health Insurance

Why Choose Us? What Do We Offer that’s Exceptional?

1. Cutting-Edge Technologies on Real Projects: At Langate, you’ll work with the latest technologies on live projects. We’re a dynamic, fast-growing company, so you’ll find a minimal amount of legacy systems and plenty of opportunities to implement new technologies.
2. Work-Life Balance with Benefits: We value work-life balance and offer paid time off, including vacation days and sick leave. Remote work options and hearty life are part of the package too.
3. Investment in Your Growth: We’re committed to your professional development. You can expect training programs, courses, and opportunities to enhance your English language skills.
4. Team Building and Unity: We know that a happy team is a productive team. That’s why we organize team-building events and group activities to foster strong bonds and a sense of belonging.

When you choose us, you’re choosing a company that values innovation, invests in its employees, and provides a supportive and engaging work environment. Join us in shaping the future of technology!

Need more information? Welcome!

Our Mission and Vision
 

At Solidgate, our mission is clear: to empower outstanding entrepreneurs to build exceptional internet companies. We exist to fuel the builders — the ones shaping the digital economy — with the financial infrastructure they deserve. To achieve that, we’re on a bold path: to become the #1 payments orchestration platform in the world.

We believe the future of payments is shaped by people who think big, take ownership, and bring curiosity and drive to everything they do. That’s exactly the kind of teammates we want on board.
 

About the Role
 

Our Customer Support team is the first point of contact for merchants and partners across the globe, delivering fast, thoughtful support when it matters most. They are the voice of our customers, working hand-in-hand with product and engineering teams to enhance experiences and keep exceptional service at the core of everything we do.
 

We’re looking for a Customer Support Agent who takes ownership of customer issues, goes the extra mile to find solutions, and helps shape the way we support our customers every day.
 

Working with us, you’ll have:

• no repetitive or routine tasks;
• the opportunity to dive into the details of the payment world;
• experience with a complex B2B fintech product;
• the chance to become a strong professional in a challenging industry.

What you’ll be doing

• handling incoming L1 support requests;
• ensuring SLA compliance and timely communication;
• providing quick, clear, and professional feedback to clients;
• monitoring recurring questions and suggesting improvements for the knowledge base.
   

What you’ll need

• Bachelor’s or Master’s degree, either completed or underway;
• strong analytical skills;
• ability to prioritize tasks and manage multiple requests simultaneously;
• English proficiency at Upper-Intermediate level or higher.
   

Nice to have

• Basic knowledge of SQL.
• Previous experience in customer support.
   

Work schedule

• 3 evening shifts (15:30–00:00) — 2 days off;
• 3 morning shifts (07:30–16:00) — 2 days off;
• 3 night shifts (23:30–08:00) — 2 days off.
   

Why Solidgate?

No internships here — we build careers. Get hands-on from day one and make a real impact.
Your work = real outcomes. Shape how global companies move money.
Grow like crazy. Learn from top fintech pros and level up faster than anywhere else.
Flex your schedule. Balance studies and work with flexible hours that fit your life.
Enjoy the ride. A wow office in Kyiv center, daily lunches, snacks, team buildings, and a learning budget to keep you growing.

Hiring process: Intro call with a recruiter, Interview with the team, Test task, Final interview with the CEO
 

💌 The Extras: 30+ days off, unlimited sick leave, free office meals, health coverage, and Apple gear to keep you productive. Courses, conferences, sports and wellness benefits — all designed for ideas, focus, and fun.
 

Tomorrow’s fintech needs your mindset. Come build it with us.
 

🫂 Know top talent? We’re always on the lookout. Recommend someone for our role, and if they get hired, there’s a bonus waiting for you — simple as that.

EverHelp is a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp received 9 international workplace and employer awards. The company ranked #1 in the Top 30 Inspiring Workplaces in Europe, was named the #1 employer among European companies with 5000-4,999 employees, and earned Best-in-Class recognition across 6 categories: Culture & Purpose, Leadership, Inclusion & Belonging, Wellbeing, Employee Voice, and Employee Experience. EverHelp was also named one of the 28 Best Places to Work by Business Intelligence Group - a global award recognizing companies with strong workplace cultures and outstanding employee experience.

Our statement:

• We’re against war and unjustified aggression,
• We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,
• We provided the team with charging stations,
• We continue to work together for the future of Ukraine.

As one of our international customer support projects is entering its peak season, we are looking for a Customer Support Representative to join the team on a full-time contract to December 18, 2026.

Working schedule:

The role requires a full-time workload of approximately 40 hours per week, with one of the following schedules:

• Monday-Thursday: 8:30-18:00 CET, Friday: 8:30-17:30 CET;
• or Monday-Thursday: 7:30-17:00 CET, Friday: 7:30-17:00 CET.

A 1-hour break is included in the schedule.

Your future responsibilities include:

• Managing a variety of customer inquiries via email and phone, including cancellations, returns, deliveries, claims, and product requests;
• Offering purchase guidance, and ensuring efficient order handling;
• Coordinating with suppliers to address delivery delays;
• Communicating essential customer messages to key departments such as Category Management, Logistics, and Product Data.

Needed experience & skills:

• You have proficiency in German (B2-C1) and feel confident communicating with customers both in writing and over the phone;
• Previous experience in Customer Support or e-commerce is a plus, but not a must - we are also open to candidates from other customer-facing backgrounds who are motivated to learn;
• You have strong critical thinking and analytical skills, allowing you to understand customer requests and find solutions;
• You are attentive to detail and able to work accurately with instructions and processes;
• You are responsible, reliable, and comfortable taking ownership of your work;
• You possess strong communication skills and can handle customer complaints politely, professionally, and with empathy.

Work with EverHelp is about:

• Ability to work fully remotely;
• The possibility to extend the cooperation beyond December 18, 2026 if the increased workload continues and there is an ongoing business need for additional support;
• A potential opportunity to transition to the core team after the contract period, depending on available vacancies and consistently strong performance in both quality and productivity;
• A referral program with rewards for successful internal recommendations;
• A professional team of specialists, ready to share their expertise, along with internal communities and team activities, fosters continuous learning and development both within the team and on an individual level.

Submit your resume and join our team!

About Us

NYC Glass & Window Repair Inc specializing in residential and commercial glass repair, window repair, door repair, mirrors, shower glass, storefronts, and emergency glass replacement. We are looking for a professional Customer Service Representative to become the first point of contact for our customers.

Responsibilities

• Answer incoming customer calls professionally and courteously.
• Gather customer information, including contact details, service address, and description of the issue.
• Schedule service appointments using our CRM system.
• Respond to customer inquiries via phone, email, and text messages.
• Request photos or videos when necessary to assist with estimating.
• Create and update customer records accurately.
• Follow up with customers regarding appointments and estimates.
• Coordinate with dispatchers, technicians, and the sales team.
• Maintain a positive customer experience throughout every interaction.
• Escalate urgent or emergency requests when appropriate.

Requirements

• Excellent spoken and written English.
• Previous experience in customer service, call center, or appointment scheduling.
• Strong communication and active listening skills.
• Ability to multitask while speaking with customers.
• Comfortable working with CRM software and Google Workspace.
• Reliable high-speed internet connection.
• Quiet home office with a professional environment.
• Strong attention to detail and organizational skills.
• Positive attitude and problem-solving mindset.

Preferred Qualifications

• Experience in home services, construction, glass, windows, HVAC, plumbing, or similar industries.
• Sales or upselling experience is a plus.
• Experience working with U.S.-based customers.
• Fully remote position.
• Paid training.
• Long-term career growth opportunities.
• Friendly and supportive team environment.
• Performance-based bonuses after successful training and probation.

How to Apply

Please include:

• Your resume (CV)
• A short introduction about your customer service experience
• Your English proficiency level
• Your salary expectations
• Your availability to start

We are looking for someone who is reliable, professional, customer-focused, and committed to providing exceptional service to every client.

Who We Are

PAR Retail, with its Open Commerce® product suite and patent pending Wallet Steering® System, empowers Convenience & Fuel Retailers to gain more share of wallet and customer lifetime value than possible with any other solution provider. Stuzo’s unified Open Commerce product suite consists of: Activate for Intelligent 1:1 Loyalty, Transact for Contactless Commerce, and Experience for Cross-Channel Customer Experiences. Stuzo’s solutions are supported by a set of subscription-based program management services and are contractually backed by its 1.5X Performance Guarantee.  

Position Summary: 

The Member Support Representative serves as the frontline support contact for members participating in loyalty programs powered by our platform. This role requires confident communication, empathetic problem-solving, and the ability to assist members via phone, email, and chat. You'll help resolve issues related to app functionality, loyalty program questions, account verification, and rewards redemptions, including processing balance adjustments when appropriate. 

Key Responsibilities: 

• Confidently communicate with members across channels (phone, email, chat), providing timely and professional responses. 
• Troubleshoot and resolve questions related to loyalty accounts, mobile app access, account linking, and program participation. 
• Process loyalty balance adjustments within established guidelines, ensuring member satisfaction while balancing business needs. 
• Educate members on program benefits, app features, and how to get the most out of their loyalty experience. 
• Follow internal workflows to escalate complex issues to retailer support or platform teams as needed. 
• Maintain accurate and complete documentation of all member interactions in the ticketing system. 
• Uphold service-level agreements for first response time and resolution, adapting tone and messaging to fit the situation. 

• Support high-volume periods and marketing campaigns with poise and efficiency. 

   

Requirements: 

• Prior experience in a customer-facing role (call center, email, or chat support preferred). 
• Proficiency in spoken and written English is required to ensure clear and effective communication with members. 
• Strong written and verbal communication skills. Able to explain technical and program-related concepts clearly to a non-tech-savvy audience. 
• Comfortable handling difficult conversations and turning negative experiences into positive outcomes. 
• High attention to detail and a knack for identifying patterns in support issues. 
• Familiarity with CRM systems (FreshDesk, Zendesk, Salesforce, etc.), mobile apps, loyalty programs, or digital customer experiences is a plus. 

• A team-first attitude with the ability to multitask in a fast-paced, member-focused environment. 

   

Success Traits: 

• Confidence & Empathy: Projects assurance while staying patient and solution oriented. 
• Adaptability: Thrives in changing environments with varying support topics and priorities. 
• Ownership: Takes responsibility for delivering a great experience with minimal supervision. 

• Clarity: Communicates precisely, keeping the member informed throughout. 

   

 Schedule: 

• Minimum of 32 hours per week (Monday-Sunday), with scheduling based on business needs. 
• Availability during holidays is required. 

• Covering business hours between 6am – 6pm ET (we have different shifts).

   

  We offer:

• Long-term employment;
• Competitive compensation with regular performance based salary and career development reviews;
• Flexible working hours;
• Unique and friendly environment where everyone can explore and learn new technologies.

Who We Are

PAR Stuzo, with its Open Commerce® product suite and patent pending Wallet Steering® System, empowers Convenience & Fuel Retailers to gain more share of wallet and customer lifetime value than possible with any other solution provider. Stuzo’s unified Open Commerce product suite consists of: Activate for Intelligent 1:1 Loyalty, Transact for Contactless Commerce, and Experience for Cross-Channel Customer Experiences. Stuzo’s solutions are supported by a set of subscription-based program management services and are contractually backed by its 1.5X Performance Guarantee.  

Who You Are:

We are seeking a skilled and proactive Support Engineer Scan Data with expertise in Node.js and intermediate SQL to join our team. The ideal candidate will be responsible for managing the day-to-day operations of our scan data processes, submitting files, correcting errors, and ensuring the smooth running of our systems. Proficiency in Python is a plus.

Responsibilities + Activities:

- Oversee and manage week-over-week and day-over-day scan data processes to ensure the timely submission and processing of data files.
- Monitor system performance and respond to issues promptly to maintain smooth operations.
- Other operational tasks as assigned by management.
File Management:
- Submit and manage scan data files, ensuring accuracy and completeness.
- Identify, diagnose, and correct errors in file submissions and data processing.
System Maintenance:
- Perform regular maintenance tasks to ensure the reliability and performance of scan data systems.
- Troubleshoot and resolve technical issues related to Node.js applications and SQL databases used in scan data processing.
Development and Scripting:
- Develop and maintain scripts and tools using Node.js to automate routine tasks and improve operational efficiency for scan data processes.
- Utilize intermediate SQL skills to manage and query databases effectively, ensuring accurate scan data handling.
- Python knowledge is a plus for additional scripting and automation tasks.
Documentation:
- Document all operational procedures, error corrections, and maintenance activities meticulously.
- Maintain detailed records of system configurations, changes, and troubleshooting steps specific to scan data operations.
Collaboration and Communication:
- Work closely with other technical staff, third parties, support teams, and clients to address technical issues and requirements related to scan data.
- Communicate effectively with stakeholders to provide updates and gather feedback on scan data processes.
 

Experience & Skills You’ll Need:

- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field; or equivalent experience.
- Proven experience as a Support Engineer or in a similar operational role, with a focus on scan data solutions or similar systems.
- Experience with Node.js development and intermediate SQL.
- Proficiency in Node.js for developing and maintaining applications and scripts for scan data processes.
- Intermediate SQL skills for querying and updating data, specifically for scan data.
- Familiarity with SFTP, POS systems, and data processing workflows.
- Basic understanding of Python is a plus.
- Excellent documentation skills with a keen eye for detail.
- Ability to create clear and concise technical documents, user manuals, and procedural guides specific to scan data operations.
- Familiarity with scan data processes with consumer packaged goods. 
- Proficiency in managing and utilizing UPC codes and maintaining comprehensive product catalogs.

Will be a plus:

Certifications in relevant technical fields (e.g., Microsoft SQL Server, AWS Certified Developer).

We offer:

- Long-term employment;

- Competitive compensation with regular performance based salary and career development reviews;

- Flexible working hours;

- Unique and friendly environment where everyone can explore and learn new technologies.