Jobs

Join the iSpeedToLead Team as a Customer Support Specialist!

Who are we?

We’re iSpeedToLead — a dynamic, fast-growing American-Ukrainian company revolutionizing the real estate space. Through our platform iSpeedToLead.com, we connect real estate professionals with highly motivated sellers across the USA. Our mission? To help our clients grow faster, close more deals, and dominate their markets.

And now, we’re looking for a Customer Support Specialist who’s ready to grow with us and bring the wow factor to every client interaction!

Your Schedule:

9 AM to 5 PM EDT (Eastern Daylight Time, UTC-4)/4 PM to 12 AM Kyiv Time — this is when our clients are most active, and when you’ll be the hero they need.
 

What You’ll Do:

• Be the frontline champion for our clients via Zendesk, chat, and calls — offering thoughtful, fast, and solution-focused support.

• Tackle bank disputes with confidence and clarity, always standing up for what’s fair and right.

• Troubleshoot technical issues and turn problems into opportunities to shine.

• Work side-by-side with an inspiring team to continuously improve our processes and deliver wow-worthy experiences.

• Partner with the Support Team Lead to shape and scale a truly exceptional customer support department.

What We’re Looking For:

• 1+ year of experience in a Customer Support role.

• Fluent written and spoken English — you’re not just good, you’re crystal clear.

• A natural communicator with a proactive, energetic approach.

• Bonus points if you have experience in Customer Success — we love go-getters who understand long-term client happiness!

What You’ll Get:

• A competitive salary, paid twice a month in USD .

• 15 vacation days and 5 sick days annually — take the time you need.

• Remote-first freedom — work from wherever you feel most productive.

• Access to continuous training and professional development — we invest in your future.

• Massive growth potential as we continue to scale and expand.

If you’re looking for more than just a job — if you want to make an impact, grow fast, and be part of a team that truly values your contribution — we’d love to hear from you.

We are currently looking for an experienced Technical Support Engineer L3.  

If you are passionate about finding and solving problems, have a passion for working with customers, and are willing to learn new technologies and methods, then welcome to MaxBill!

Responsibilities:

• Interacting with customers for corrections, maintenance and support;
• Troubleshooting of software products;

• Implementation, deployment and support activities for billing and customer service software: CRM, billing and rating.

   

Candidate requirements:

• Minimum 3 years of experience in computer/software problem solving or bug detection;
• Experience in software troubleshooting;
• Experience in creating SQL queries;
• Ability to quickly learn and understand the entire system, both server and client side, to troubleshoot issues;
• Strong problem solving/investigative skills;
• Bachelor’s degree or equivalent (or higher) in Computer Science or similar field;

• Fair upper-intermediate level of English.

   

Will be an advantage:

• Experience with Oracle;

• Experience in QA or developer positions.

   

Working with MaxBill, you will receive:

• 20 working days of annual vacation per year, plus paid public holidays.
• Provision of sick/personal leave.
• Paid trainings, conferences, seminars, and certification courses, classes in English.
• On-the-job mentoring program to learn from experienced colleagues.
• The possibility of remote work and a flexible schedule.

Description: 
Paytiko – is a fast-growing fintech product. We are looking for a responsible and self-motivated account manager who will join our team. Paytiko is PCI DSS complaint payment gateway which works with e-commerce platforms and general web applications. We have 100+ integrations with different payment systems and a lot of international clients.  
 
Required skills: 

• 1+ working experience as support/ account manager  
• Upper-Intermediate English level 
• Responsibility and diligence  
• High communication skills 
• Problem-solving mindset, adaptability, and decisiveness 

 
Will be a plus:  

• Technical education 
• Experience of working with fintech domain 

 
Responsibilities:  

• Communication with clients 
• Setup of the client (help with integration of our plugin or iframe, get requirements for the Payment solutions, provide education of the system) 
• Support of the client after setup: getting new requirements, resolving issues. 
• Communication with the team: discussion of current tasks, daily meetings, taking part in grooming.  
   

🔥 Vacancy: Technical Support Specialist

📍 Where? Office in Kyiv (5/2)
⏰ Schedule: 19:00 - 03:00, 03:00 -7:00
💰 Salary: $700

Who are we?

We are a tech company developing an innovative product. We're looking for motivated people with no prior experience — we'll teach you everything you need to know!

Why join us?

💰 $700 salary
👔 Office in the city center with a great atmosphere
🎯 Clear career path for beginners

What will you do?

🔹 Consult clients via chat
🔹 Analyze simple technical issues
🔹 Handle basic support requests
🔹 Test functionality

We're looking for someone who:

✅ Has basic technical skills (even as a hobby)
✅ Learns quickly and enjoys solving problems
✅ Is responsible and a team player

🌟 Key personal qualities we value:

🧠 Stress resilience
✔ Ability to stay calm and focused during stressful situations (e.g., system failures or dealing with dissatisfied customers)
✔ Capability to effectively prioritize tasks under pressure
✔ Skill in turning challenges into valuable experience instead of stress

💬 Communication and teamwork
✔ Clear explanations: Able to explain technical concepts in simple terms to non-technical users
✔ Active listening: Good at asking the right questions to pinpoint issues
✔ Team spirit: Willing to collaborate with developers, QA, and other departments to resolve problems quickly

🌟 Team atmosphere

We have a friendly, warm team where everyone feels part of a shared mission. We believe that a positive atmosphere is key to effective work.

What brings us together:
☕ Coffee & sweets – Freshly brewed coffee, tea, and tasty snacks always available to recharge during the day
🍕 Happy Friday – Every Friday the company orders a delicious lunch from a favorite restaurant, and we eat together, sharing stories and laughs
🎉 Team buildings & corporate events – We regularly organize events: from quests and board games to outdoor retreats
💬 Open communication – Everyone is welcome to share ideas, speak up, or simply chat over a cup of coffee

We’re not just colleagues — we’re a team that supports each other and achieves goals together. Join us if you’re looking to work in a cozy and inspiring environment! 😊

WHO WE ARE 💫

Hi, we’re BetCare.

Our company specializes in multilingual customer care where we put heavy focus on sales, conversion, and customer reactivation strategies. Our clients are primarily from Europe, Canada, and Australia, so we operate in licensed markets globally.

Our team members’ strongest skills are Positive Language, Care and Sales. Our approach to every contact is to provide an excellent service experience in order to open up the customer to a sale.

WHO WE ARE LOOKING FOR 😎

We are looking for a Customer Service Agent with at least Upper-Intermediate level of English language to join our international team and add more diversity into the mix.

In this role your main aim will be to make the customers happy by providing live chat support, addressing their inquiries promptly and effectively, troubleshooting issues, and ensuring a positive customer experience.

We don't care about your background - you are yours, as they say - though this position has its requirements and ground rules: you have to be a personable and reliable team player with a customer service mindset, ability to multitask and think on your feet whilst calmly handling customer queries with a smile.

We value: respect, transparency, commitment, responsibility, attention to detail, fun.?

We despise: dishonesty in any form, exaggerated snobbism, unprofessional work ethics.

MAIN RESPONSIBILITIES 🦾

- To acquire some technical and end-user understanding of our products so you can respond to customers quickly and accurately (don't worry, we will provide the training).

- To report on common issues and flag anything urgent.

- To approach customers proactively about select promotions.

- To support with some translations as our "go-to" native speaker.

A FEW MUSTS ❗

- Be fluent in written and spoken English (this is the official office language).

- Be interested in learning about iGaming and increasing your tech knowledge.

- Be happy to work different shifts: our Customer Services Department is open 24/7 (be ready to have 3 night shifts from 5 weekly).

WHAT WE OFFER 💎

-Remote work format — the ability to attend the office in case you are Lviv-based, in the city center (which is absolutely pet-friendly 🐶).

- Extensive training program, which will help you to learn a new field and best practices. (It is fully paid after successful completion).

- Diverse paid times off.

- Presents and bonuses from the company.

Can you relate to this? If your answer is "Hell Yes", contact us here!

Stay Group is an innovative Marketing Сompany with a mission to help businesses acquire their target customers and create top-tier solutions in the iGaming and entertainment industry. Currently, we are in search of our perfect Customer Support Agent, who will join our team to achieve better results together.

Requirements:

• English language at an Upper-intermediate level.
• Proactive approach.
• Sense of responsibility and ability to work in a team.
• Resilience and good communication skills.
• Passion for the customer service industry and the ability to work in different shifts.
• Positive attitude towards gambling.

Responsibilities:

• Work with a large volume of live chats and emails.
• Provide accurate, reliable, and comprehensive information to customers.
• Adhere to communication procedures, instructions, and policies.
• Support other business units by communicating with customers and documenting customer inquiries.
• Manage complaints and provide appropriate problem resolutions within established deadlines.

Nice to have:

• Experience in customer support/sales/ fields.

Benefits:

• Freedom to choose where to work: work from anywhere in the world with the freedom of remote options, or join our dynamic offices in Lutsk and Kyiv for an inspiring in-person experience.
• Flexibility: enjoy flexible working hours that let you balance your personal and professional life while staying focused on delivering great results.
• Corporate English speaking club: improve your English proficiency with regular practice and expert guidance.
• A Culture That Cares: thrive in a friendly environment where a strong corporate culture builds connections, drives innovation, and makes you feel truly valued.
• Comfort Fuels Success: experience comfortable conditions that inspire productivity and foster professional growth, giving you the tools and space to excel.
• Accelerate Your Growth: seize career advancement opportunities in a rapidly expanding marketing company. As the company scales, so will your professional journey.

We are a group of companies that has been operating globally since 2020. We are represented on the market by several sports and casino brands. Over the past year, we have successfully doubled our scale and received the Best Sportsbook Operator award at the SiGMA Awards. We are currently continuing to develop actively and are recruiting for the positions VIP Manager.

The ideal candidate will have experience in the industry, be organized and motivated, and we guarantee a pleasant atmosphere with opportunities for growth.

What you need to do:

1. Management of VIP portfolio of clients.

2. Building and maintaining long-term personalized relationships with key players.

3. Regular interaction with clients (e-mail, messengers, etc.).

4. Increasing customer loyalty and retention.

5. Control of “red flags” - timely response to signs of decreased customer activity and/or logic of their behavior.

6. Identifying growth potential (Upsell) or risk of leaving (Retention Alert).

7. Working with CRM and reporting.

8. Compiling regular reports on customer activity.

9. Participation in the development of VIP-campaigns and loyalty programs.
 

What hard skills do you need to have:

1. experience of working at the position of VIP / Retention / Account Manager in iGaming from 1 year

2. Understanding of VIP user experience (motivation, triggers, activity cycle)

3. Excellent communication skills, including written communication skills

4. Confident user of CRM

5.Ability to analyze player behavior and build hypotheses based on data

6. Literate English (verbal and written) - B2+ level (used in work on a daily basis)

7. Good understanding of sports betting: types of bets, odds, live betting, sports (especially soccer, tennis, basketball, hockey).

8. Knowledge of popular casino games and providers: slots, live-casino.

9. Ability to explain or suggest a relevant game/event to suit the interests of a particular player.

10. Understanding of promotional mechanics: which bonuses work on which segments (freespins, matched bonus, reload, etc.).

What soft skills are needed:

• Communication Skills: Ability to clearly convey information and ideas.
• Problem-Solving: Ability to identify issues, analyze situations, and develop effective solutions.
• Adaptability: Flexibility in responding to changing conditions and willingness to learn new skills.
• Teamwork.
• Time Management.
• Critical Thinking.

What do we offer?

1. Remote work.
2. Flexible working hours.
3. Competitive salary paid on time.
4. Friendly and proactive team.
5. No bureaucracy, unnecessary reports, or calls.
6. 20 days of paid leave, 5 sick leave and holidays are days off.

What are the stages of selection?
Stage 1: interview with a recruiter.
Stage 2: interview with the hiring manager.
Stage 3: job offer!

Are you passionate about delivering excellent customer service while working in a dynamic, fast-paced environment? We’re looking for a Customer Support Agent to join our team and provide top-notch assistance to our users.

Working schedule:

Monday, Wednesday, Thursday - 8 AM - 5 PM
Tuesday - 11 AM - 8 PM

Friday - 3 PM - 00 AM

Requirements:

- Ability to understand client needs and handle the negotiation process
- Exceptional communication and problem-solving abilities.
- Experience in installing and setting up the themes and plugins
- Understanding of the development processes and software lifecycle
- Knowledge of CSS and website theme layouts
- Familiarity with the Shopify platform (app installations, theme customizations, etc.).
- Attentiveness to details
- Analytical mind and problem-solving aptitude
- Strong organizational skills
- Strong multitasking skills to manage several conversations and tasks simultaneously.
- Ability to remain organized and calm under pressure.

Responsibilities:

- Assist customers via live chat and email, ensuring timely and professional responses.

- Maintain in-depth knowledge of the applications and themes to provide accurate guidance.

- Use understanding of CSS to help customers set up and customize applications on their websites.

- Develop strong expertise in e-commerce platforms (Shopify, Webflow, Nuvemshop, Wix) to effectively guide customers through platform-specific processes.

- Diagnose and resolve customer issues; track and manage tickets efficiently.

- Work closely with customers to understand their specific needs and provide tailored solutions.

- Monitor and analyze customer reviews to gain insights into customer experience and identify areas for improvement.

What We Offer:

- A work culture built on mutual success, trust, and continuous growth;

- Competitive compensation with clearly scheduled salary reviews and raises;

- A high-performing project management team and an inspiring atmosphere of camaraderie;

- The opportunity to lead a talented team of top-tier developers and designers;

- Sports compensation to help you stay active and energized;

- Paid vacation and sick leave — because your well-being matters;

- Comprehensive health insurance coverage;

- A modern, comfortable office in the center of Lviv;

- An amazing team, warm atmosphere, and engaging corporate events.

About the Role
 

We are evolving our Tech Ops team to become a proactive force in ensuring the performance, reliability, and operational insight of our production systems. As Technical Operations Manager, you will lead this transformation — balancing deep tactical ownership of live systems with a broader strategic focus on monitoring, automation, and scalable operations.

You will manage complex production environments, triage incidents, support dealer upgrades, drive automation for configurations, and generate critical reporting for business and technical teams.

About the Platform
 

Wireless Standard POS (www.b2bsoft.com) is a leading POS and E-Commerce platform designed for telecom retailers. It powers thousands of stores with tools for inventory, payments, activations, commissions, customer engagement, and third-party integrations. Our system is highly configurable, multi-tenant, and serves a fast-paced and regulated industry.
 

What You'll Do
 

Application Support & Troubleshooting

• Act as 2nd-line escalation for complex issues raised via CS or internal teams.
• Investigate system behavior using logs (GrayLog), SQL, API tools, and browser/network debugging.
• Participate in incident response efforts: provide initial triage, escalate to Product/Engineering/Infra, and lead postmortem inputs.
• Execute and validate dealer upgrades, including BETA rollout, PAT verification, and environment readiness.
   

Monitoring, Insights & Automation

• Own and evolve monitoring dashboards (GrayLog, Elastic, etc.) for key application and business metrics.
• Implement alerting strategies to detect system anomalies and degraded performance.
• Propose and produce automation for routine production configuration (via scripting or handoff to Delivery team).
• Generate usage, error, and impact reports for internal stakeholders (Product, Delivery, AMs, CS, etc.).
   

Configuration & Operational Management

• Manage production configuration for promotions, plans, product catalog, payment types, and Mix & Match logic.
• Handle database-level work: clone, create, and reactivate dealer environments as needed.
• Partner with Delivery and Product teams to formalize and scale configuration automation.
   

Partner & Release Support

• Assist in onboarding new vendors and partners: sandbox setup, API validation, production handoff.
• Execute UAT/PAT and communicate results clearly to stakeholders.
• Create and maintain internal documentation (Confluence) and Jira tasks for all ops and config actions.
   

Team Evolution & Improvement

• Identify recurring issues and submit structured feedback to Delivery and Product for backlog grooming.
• Support the shift from reactive work toward proactive monitoring and automation.
• Mentor team members in tooling, processes, and root cause analysis.
   

Required Skills

• Fluent and literate English (written and verbal) — must.
• Ability to organize and manage small to medium teams of specialists and DBA’s. 
• Organizing operations teams for L2 support over multiple time zones.
• Strong experience with Jira and Confluence for task management and documentation.
• Working knowledge of SQL (CRUD, joins, grouping) — able to write and debug queries.
• Experience with GrayLog or other logging platforms.
• Familiarity with REST APIs (Swagger, Postman).
• Strong knowledge of MS Excel, building reports, data analysis
• Experience with Business Intelligence tools and dashboards - (PowerBI, Tableau, etc.)
• Proven ability to troubleshoot multi-system applications with external integrations.
• Comfortable with release cycles, testing coordination (PAT/UAT), and rollback procedures.
• Basic familiarity with DevTools, Fiddler, or other debugging tools.
   

Nice to Have

• Experience in telecom, POS, or fintech environments.
• Familiarity with automation/scripting tools or prior experience driving operational efficiency.
• Prior work with payment systems or vendor onboarding workflows.
• Infra monitoring experience (optional, may expand into this area).
   

Soft Skills

• Organized, inspired manager who helps grow the abilities of their teams.
• Clear, structured communicator — written and verbal.
• Strong problem-solving mindset with ability to zoom in/out from data to systems.
• Proactive, collaborative, and customer-service oriented.
• Ability to handle incident pressure calmly and drive resolution.

We are a fast-growing international iGaming company with over five years of success in both sportsbook and online casino verticals. Our multi-brand portfolio operates across various global markets, backed by a solid reputation and a data-driven approach to customer engagement.

As we continue our international expansion, we are seeking a VIP Manager to elevate our high-value player relationships, drive customer retention, and ensure a world-class gaming experience tailored to our most loyal users.

What You’ll Be Doing:

• Manage a portfolio of high-value VIP clients.
• Build and maintain long-term, personalized relationships with key players.
• Engage regularly with clients via email, messengers, and other channels.
• Enhance player retention and loyalty through tailored service.
• Monitor client activity for “red flags” and intervene proactively.
• Identify upsell opportunities and mitigate churn risks.
• Work efficiently with CRM tools and maintain accurate client records.
• Prepare regular reports on player behavior and account performance.
• Collaborate on the development of VIP campaigns and loyalty programs.

What You Bring to the Table:

• 1+ year of experience as a VIP, Retention, or Account Manager in iGaming.
• Deep understanding of VIP player psychology and lifecycle.
• Strong verbal and written communication skills.
• Proficiency with CRM systems and player segmentation.
• Analytical mindset with the ability to form hypotheses from behavioral data.
• Fluent English (B2+), both written and spoken, used daily in work.
• Solid knowledge of sports betting (bet types, odds, live betting, key sports).
• Familiarity with top casino games and providers (slots, live casino).
• Ability to recommend games or events tailored to individual player preferences.
• Understanding of bonus mechanics and promotional segmentation.

Why Join Us?

• Inspiring work environment with a global, award-winning company.
• Clear growth path and professional development opportunities.
• Work with a passionate and supportive international team.

BigD is seeking a talented Payment Operations Manager to join our dynamic team. BigD is an iGaming operator (top brand). But that’s not all — we also have a thriving Affiliate Program, a handy Payment solution, and an AI user acquisition solution. We are a big family of over 500+ creative minds.

Responsibilities:

• Performing analysis, measuring, and tracking payments performance;
• Relationship management with core current payment providers;
• Maintenance and support of currently established payments flows, as well as collaboration with internal teams aimed at further improvement of conversion and reduction of users' friction;
• Participation in reconciliations of operations with external payment service providers and payment reporting;
• Participation in networking, passing compliance, and onboarding with any new payment service providers;
• Assisting in market analysis of local payment solutions that ensure success at scale;
• Running initiatives to reduce the cost of payments, to optimize payment performance (acceptance rate) and funds flow;
• Working together with internal technical teams aimed to ensure performance continuity and reduction of processing errors;
• Assisting in resolving escalations or customer-impacting issues, and driving projects to improve the customer experience;
• Participation in establishing or revising policy, enforcing and implementing compliance directives, reviewing system enhancements.

Required Experience:

• Advanced knowledge of global payment systems and region-specific rules and regulations;
• Understanding of payments trends in LATAM;
• Deep understanding of Compliance, OFAC/AML, Know Your Customer, and Risk Awareness;
• Strong analytical acumen and ability to interpret and work with financial data;
• Able to distill a data-driven course of action from complex and varied information sources;
• Experience owning and solving complex iGaming payments problems;
• Able to work in a fast-paced environment, leading strategic and tactical projects and prioritizing to effectively meet the needs of the business;
• Knowledge of credit card chargeback case handling and risk mitigation;
• Strong knowledge of SQL, Exel, tableau is a big advantage;

Preferred Experience:

• Experience and knowledge of cryptocurrencies and tokens is a plus;
• Experience with GR8tech iGaming platform.
• Experience in the gambling industry.
• Experience within the LATAM market.

Working conditions:

• Direct communication with the core TEAM
• 28 calendar days of vacation
• Paid sick leave
• Sports compensation
• Compensation for courses and training
• Day off for a birthday
• Flexible work schedule
• Regular salary reviews
• Salary paid at a favorable rate
• Non-toxic work environment, free of bureaucracy
• Stable salary payment

Join a fast-growing team at the forefront of the iGaming industry, where your expertise will directly contribute to the company's growth and success.

Job description:

Sales teams need support from with declined transactions of clients. Need to communicate with PSPs about payments of clients to get them approved fast and correctly. Communication in English with sales agents, manager, and psps via telegram/email/skype.

Requirements:

• Verbal and written communication skills in English, B1-B2;

• Proven experience in economic sphere will be a plus;

• Proven experience with payment systems will be a plus;

• Experience of work in bank will be a plus;

• High organizational skill & attention to detail to ensure all specifications are met;

• Ability to manage a number of tasks simultaneously;

• Independent in day-to-day job;

Basic salary 750 EUR

Payment will be on crypto currency wallet.

Shifts - Monday - Friday: 9 hours during 7AM - 9PM

Weekends - 150%

Holidays - 150%

Vacation - unpaid

Location: Ukraine

Equipment: Yes

Warmy.io is an innovative email deliverability platform that helps businesses optimize their email outreach and achieve higher engagement rates. We work with global B2B SaaS companies, ensuring their email communications land in inboxes, not spam folders.

As we continue to grow, we are looking for a Technical Support Specialist based in the to join our team and provide outstanding customer support for our platform users.

Job Overview

We are seeking an experienced Technical Support Specialist to assist customers with troubleshooting, onboarding, and ongoing support related to email deliverability, integrations, and best practices. The ideal candidate has 2+ years of experience in technical support, preferably in a B2B SaaS environment, and is comfortable handling support via both chat and calls.

This role requires excellent English communication skills (both written and spoken), strong problem-solving abilities, and a customer-centric approach.

Key Responsibilities

• Provide technical support via chat, email, and calls to assist customers with issues related to email deliverability, integrations, and platform usage.
• Guide customers through troubleshooting processes and provide step-by-step solutions.
• Conduct screen-sharing sessions when needed to resolve more complex technical issues.
• Maintain a high standard of written and verbal communication to ensure customer satisfaction.
• Work closely with internal teams (engineering, customer success, and product) to escalate and resolve customer issues efficiently.
• Keep thorough documentation of support interactions and contribute to the internal knowledge base.
• Assist in onboarding new customers, ensuring a smooth adoption of our platform.
• Ensure that your camera is always on during support calls and team meetings for a more personalized customer experience.

Requirements

✅ 2+ years of experience in a Technical Support role, preferably in a B2B SaaS environment.
✅ Proficiency in handling support via calls (previous experience with call-based support is a must).
✅ Strong experience with email-related issues (email deliverability, SMTP, email warm-up, domain authentication, etc.).
✅ Fluent in English (spoken and written) – ability to explain complex technical issues clearly.
✅ Strong troubleshooting skills and ability to diagnose and resolve technical issues effectively.
✅ Ability to work with ticketing systems, live chat tools, and CRM platforms.
✅ Must be comfortable working with a camera on for calls with customers and team members.
✅ Experience with B2B SaaS platforms is a strong advantage.

Work Schedule

• Full-time, remote.
• Monday-Friday: 2 pm - 10 pm Ukrainian time, Sunday - half a day. 
• During the first month of training, work hours will be adjusted to align with the team for better learning and collaboration.

What We Offer

• Full-time remote role with a stable schedule.
• Competitive salary based on experience.
• 12 PTO days, 10 sick days, and public holiday recognition.
• Opportunity for professional growth in a fast-growing SaaS company.
• A collaborative and supportive team environment.

At Enjoy Gaming, we’re a passionate team of industry experts backed by market specialists and foreign investment. We’re thrilled to create live dealer shows and slots, and we’re making our games to provide an even better gaming experience.
Our core values of ownership, communication, and honesty drive everything we do.

Join us and be part of our innovative journey in the gaming world!

We are currently looking for a Support Specialist to join our product team.

What You’ll Be Doing

• Real-Time Monitoring & Detection:
• Monitor live dashboards, logs, game graphics, and chat channels to detect performance issues, crashes, anomalies, or suspicious activity.
• Ensure stable game operations by quickly identifying and prioritizing incidents that may impact the player experience.
• Incident Response & Investigation:
• Respond rapidly to alerts and technical issues, coordinating with internal teams to minimize downtime or disruptions.
• Investigate root causes using logs, player activity, and system metrics; escalate or resolve based on findings.
• Manual Operations & Issue Resolution:
• Handle manual inputs (e.g., round corrections, jackpot results) using Back Office tools and resolve stuck or failed transactions.
• Support dispute resolution by analyzing player activity, validating round outcomes, and identifying suspicious behavior.
• Communication, Escalation & Documentation:
• Liaise with operators and internal departments (e.g., Development, Fraud, Integration) on technical or gameplay-related issues.

• Maintain detailed incident reports and handover notes to ensure smooth shift transitions and operational continuity.

   

What You Bring

• Experience in a similar position 1 year.
• English proficiency — Intermediate or higher level in both written and spoken communication.
• Strong attention to detail with solid analytical and problem-solving skills to identify and resolve live issues efficiently.
• Basic understanding of game mechanics or previous experience working in the iGaming or online entertainment industry.
• A proactive mindset with a strong sense of ownership and the ability to work both independently and in a team environment.
• Experience in technical support, preferably in a fast-paced or 24/7 operational environment
• Experience using ticketing and collaboration platforms like Jira, Confluence, or similar

• Familiarity with monitoring and incident management tools, such as Grafana, Google Cloud, and Back Office systems.

   

What you get in return:

• Competitive Salary: A fixed salary in EUR with annual performance reviews to recognise your growth.
• Remote Work Option: Enjoy the flexibility and comfort of working remotely.
• Comprehensive Benefits: Includes medical insurance, access to a psychologist, and participation in our English-speaking club.
• Paid Time Off: 20 vacation days + 10 lieu days, plus national holidays.
• Paid Sick Leave: Up to 10 working days per year.
• Professional Development Support: We reimburse courses, training, and certifications to help you grow in your career.

• Self-Development Perks: Reimbursement available for language classes, sports activities, massages, or sessions with a life coach.

   

Please note that feedback on your application will be provided within two weeks if a positive decision is made regarding your candidacy.

About your key responsibilities and impact:

• Reproducing, analyzing, and evaluating requests to resolve or escalate incidents as needed;
• Monitoring product status and involving responsible teams in urgent or critical situations;
• Collaborating closely with other departments to ensure timely and effective issue resolution;
• Overseeing SLA compliance for request and incident resolution, escalating unresolved cases appropriately (to providers, L2, or another unit);
• Responding to questions from regional customer support teams about various player issues.

Essential professional experience:

• At least 1 year of experience in client support.
• Intermediate+ English level; 
• Fluent in Ukrainian or Russian.
• Familiarity with back-office systems, especially within gaming companies (a significant advantage).
• Basic understanding of live gaming rules (e.g., baccarat, blackjack, Crazy Time, Monopoly).
• Proficient in using Jira, Jira Service Management, and Zendesk.
• Strong multitasking and dynamic prioritization skills.
• Excellent communication (written and verbal), analytical thinking, and problem-solving abilities.
• Experience with monitoring and alerting tools.
• English language proficiency at Intermediate level or higher.

Desirable skills and personal features:

• Willingness and ability to work in shifts, including night shifts.

Work Schedule: (2-on / 2-off, 12-hour shifts with night rotation).
 

What we offer:

Benefits Cafeteria:

• Sports compensation;
• Medical coverage;
• Psychological support;
• Home-office coverage. 

Work-life:

• Remote work, Coworking compensation;
• Childcare budget;
• Maternity leave;
• Paternity leave;
• Additional 2 days for family events. 

Our GR8 Culture:

• Open feedback and transparent direct communications;
• Growth and development: better every day;
• High tolerance to experiment and mistakes;
• Supportive friendly environment.