Jobs Customer Support

Flexifai is looking for a Financial Operations Manager (Fin/Ops Manager) to join our fast-growing fintech team. This role is ideal for a highly motivated, detail-oriented professional with strong financial and economic knowledge who is eager to work in a dynamic environment focused on automation of financial and operational processes using ERP systems and AI tools.

We are open to students or recent graduates, provided they are available for full-time work and ready to take responsibility.

Main Responsibilities

• Perform daily, weekly, and monthly financial and operational analytics
• Prepare and maintain analytical and management reports for internal use
• Calculate and process payments to merchants and customers
• Submit and track settlement requests with the financial department
• Conduct reconciliation with counterparties, including payment providers and partners
• Monitor operational data accuracy and financial flows
• Participate in and lead automation of financial and operational routines
• Work with ERP systems and AI tools to optimize workflows and reporting
• Collaborate closely with internal teams to improve efficiency and scalability

Requirements

• Excellent knowledge of finance and economics
• Strong analytical skills and high attention to detail
• Ability to multitask, work in a fast-paced environment, and manage priorities
• Very good memory and structured thinking
• Strong motivation to work in a team-oriented, automation-focused environment
• Willingness to learn and adapt to new tools and technologies
• Availability for full-time work (minimum 40 hours per week)

Nice to Have (Strong Plus)

• Experience in fintech, payments, or financial operations
• Hands-on experience with ERP and/or CRM systems
• Knowledge of AI tools for automation or analytics
• Degree (or ongoing studies) in Economics, Finance, or a related field

Work Schedule

• Working hours: Minimum 40 hours per week
• Schedule: Flexible, by mutual agreement with the Manager
• Overtime: Overtime may be required to achieve specific goals and complete tasks

What We Offer

• Opportunity to grow within a fintech and payment services company
• Hands-on experience with ERP systems and AI-driven automation
• Dynamic, ambitious team environment
• Real impact on building and optimizing financial operations
• Competitive compensation based on skills and experience

TurboStars is a multi-product IT company delivering fast, high-quality, and advanced B2B solutions for the iGaming industry. We create technological products that ensure speed, reliability, and the best user experience for millions of players worldwide.

We are always looking for our people, and right now we are looking for a Support Manager who enjoys being involved in sports events and has a passion for sports.

Key Requirements:

• At least 1 year of experience in customer support (preferably in betting or iGaming)
• Fluent in English and Ukrainian, with the ability to switch easily between them
• Passion for sports and deep knowledge of the rules of at least five popular sports
• Awareness of current events in the sports world
• Excellent communication skills, ability to work under pressure, and adapt quickly to changes
• Ability to handle a high volume of requests and quickly find optimal solutions
• Strong analytical skills to identify customer issues and provide appropriate solutions
• Ability to collaborate effectively with internal teams/providers to resolve complex issues

Will be a plus:

• Strong understanding of betting mechanics and the gambling industry
• Experience with CRM systems

Responsibilities:

• Building and maintaining strong relationships with B2B clients through effective communication
• Handling client requests professionally and promptly (via messengers, email, and ticketing systems), ensuring quick resolution
• Close collaboration with cross-functional teams to quickly identify and resolve issues

We offer:
🧘‍♂️ Work-life balance — even in challenging times
- We have created an environment where it’s pleasant to work and grow. You’ll find the balance between work and leisure and feel what it’s like to be part of a team that truly values you.

💻 Work format
- Choose where and how to work — from home, the office, or anywhere in the world.
- Convenient shift schedule (including mandatory night shifts)

🎉 Atmosphere and development
-  Gifts, giveaways, training, team buildings, and corporate events — you’ll never be bored with us!
-  Internal training, mentoring, access to courses.
-  Career growth without bureaucracy.

🏝 Vacation and sick leave
 🗓 Annual paid leave: 15 working days + 3 additional days off
 💊 Paid sick leave: 10 days per year
 🧠 Professional support: access to psychologist consultations (compensation package may be extended)
 💻 Online development: regular webinars, workshops, and trainings on both professional and general topics

🚀 Why us?
If you are looking for a friendly and ambitious product company that:
-  Uses modern technologies,
-  Values initiative and independence,
-  Is focused on the constant development of the team and the product

Then we are waiting for you! 🤝

Wroclaw, Poland or remote

Requirements

• 2+ years as Success or Account Manager in an IT outsourcing company
• Understanding of SDLC
• C1 English level or above
• “Troubleshooter” attitude
• Optimist, strong communication skills
• Stress-resistant, self-organized

Responsibilities

• Build and maintain strong, long-lasting client relationships
• Collect workload and forecasting information from clients
• Understand the needs and priorities of the customer to develop upsell cases
• Take care of the account data accuracy and documentation
• Collect regular client feedback and ensure a high level of satisfaction throughout the service lifecycle
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Submit and maintain documentation in internal system
• Prepare reports on account status
• Collaborate with PM/TL/CTO team to identify any growth opportunities
• Assist with challenging client requests or issue escalations as needed
• Collaborating with internal departments to facilitate client need fulfillment
• Resolving complaints and preventing additional issues by improving processes
• Acting as a client advocate with a focus on improving the buyer experience
• Working with receivables

We offer

• Budget for Medical Insurance
• Budget for Wellbeing
• Paid vacation
• Paid sick leaves
• “Synebo talk” internal educational program
• English lessons / Poland lessons offline in Wroclaw office
• Team building activities online/offline
• Regular cultural events

EvoPlay is an IT company that has been building an ecosystem of B2B products and services for the online gaming industry for over 10 years — including innovative gaming platforms, advanced marketing solutions, and analytical tools.
 

As we continue to grow, we are looking for a Customer Success Manager who will play a key role in bridging communication between our clients and product teams.
 

Responsibilities:
 

• Manage and develop long-term relationships with B2B clients using the platform
• Lead onboarding of new partners and support the launch of their programs
• Advise clients on how to effectively use platform features and maximize value
• Gather and analyze client feedback, translating insights into product improvements
• Collaborate with support, product, and engineering teams to resolve client issues
• Monitor client activity and proactively drive engagement and success
• Contribute to improving customer experience and internal processes
   

Requirements:
 

• 2+ years of experience in an IT company as a Customer Success Manager or in a similar role
• Hands-on experience working with B2B clients
• Understanding of SaaS products and digital platforms
• Basic knowledge of web technologies, APIs, and client-server architecture
• Ability to analyze technical issues and clearly communicate them to engineering teams
• Experience with task management tools (Jira, Linear, or similar) and cross-functional collaboration
• Understanding of SDLC and familiarity with Agile and Waterfall methodologies
• Strong analytical skills and ability to work with data and metrics
• English level: Upper-Intermediate or higher
   

We offer:
 

• 20 working days of paid vacation annually
• 22 sick leave days
• Medical insurance
• Corporate discount program
• Access to courses, training, and a self-learning library
• Internal mobility and rotation program
• Flexible working hours (start between 8:00–11:00)
• Group discussions and one-on-one sessions with a psychologist

You will be the first point of contact for our customers. Your primary responsibility is to answer incoming calls, respond to emails, text messages, website inquiries, and online chat requests while providing outstanding customer service and ensuring every lead is properly qualified and scheduled.

This is not a typical call center position. We are looking for someone who is proactive, empathetic, organized, and capable of representing our company with professionalism and confidence.

Key Responsibilities

Customer Communication

• Answer inbound phone calls professionally and courteously.
• Respond promptly to emails, text messages, and website inquiries.
• Handle emergency glass, window, and door service requests.
• Maintain a friendly, helpful, and positive attitude with every customer.

Appointment Scheduling

• Gather project information from customers.
• Schedule estimates, service calls, and installations.
• Coordinate schedules with technicians and project managers.
• Confirm appointments and follow up with customers.

Lead Qualification

• Understand customer needs and project requirements.
• Collect photos, measurements, addresses, and relevant project details.
• Identify high-priority and emergency service requests.
• Ensure all leads are properly entered into the CRM.

Customer Experience

• Keep customers informed throughout the entire process.
• Follow up on pending estimates and proposals.
• Resolve customer concerns professionally and efficiently.
• Maintain high customer satisfaction and online review ratings.

Administrative Support

• Update CRM records accurately.
• Document customer conversations and service requests.
• Assist with dispatching technicians when needed.
• Maintain organized records and communication logs.

Requirements

Must Have

• Excellent spoken and written English.
• Exceptional communication skills.
• Strong customer service mindset.
• Ability to remain calm under pressure.
• Strong organizational skills.
• Reliable internet connection and quiet work environment (for remote positions).
• Experience using CRM software and scheduling platforms.

Preferred

• Previous experience in:
  • Home services
  • Construction
  • Glass and window industry
  • Property management
  • HVAC, plumbing, roofing, or related trades
• Experience with:
  • Housecall Pro
  • GoHighLevel
  • Google Workspace
  • Microsoft Office

Ideal Candidate

The ideal candidate:

• Loves helping people.
• Can handle difficult customers professionally.
• Is highly organized and detail-oriented.
• Takes ownership of customer issues.
• Can multitask without sacrificing quality.
• Has a positive attitude and strong work ethic.
• Understands that every call is an opportunity to create a lifelong customer.

Customer Support Agent / Gambling Support

We are looking for a Customer Support Agent to join our gambling project. The role is focused on communicating with players via live chat, providing fast and accurate assistance, resolving user questions, and ensuring a smooth customer experience.

Responsibilities

-Communicate with players via live chat and other support channels.
-Respond to player questions regarding accounts, bonuses, deposits, withdrawals, verification, and general platform usage.
-Provide clear, polite, and professional support in written communication.
-Handle player complaints and escalate complex cases to the relevant departments.
-Monitor and report recurring player issues, technical problems, and user feedback.
-Follow internal procedures, scripts, and service quality standards.
-Ensure a positive customer experience and fast response times.

Requirements

-Previous experience in customer support, preferably in gambling, betting or other online services.
-Experience working with LiveChat, Zendesk, Intercom, Freshdesk, or similar support tools.
- Understanding of online casino / betting products will be a strong advantage.
-English level: B1–B2 or higher, for written communication with players.
-Strong written communication skills and ability to explain information clearly.
-Ability to handle stressful situations and communicate with difficult customers professionally.
-Attention to detail, responsibility, and ability to follow internal procedures.
-Fast typing skills and ability to manage multiple chats at the same time.

Nice to Have

-Experience in gambling, casino, betting, or iGaming support.
-Experience with CRM or ticketing systems.
-Additional languages will be a plus.

We Offer

-A role in a fast-growing gambling project.
-Remote work format.
-Competitive salary based on experience.
-Training and support from the team.
-Opportunity to grow within Support, VIP, Payments, Risk, or Operations departments.
-Fast decision-making and direct communication within the team.

Who We Are

PAR Retail, with its Open Commerce® product suite and patent pending Wallet Steering® System, empowers Convenience & Fuel Retailers to gain more share of wallet and customer lifetime value than possible with any other solution provider. Stuzo’s unified Open Commerce product suite consists of: Activate for Intelligent 1:1 Loyalty, Transact for Contactless Commerce, and Experience for Cross-Channel Customer Experiences. Stuzo’s solutions are supported by a set of subscription-based program management services and are contractually backed by its 1.5X Performance Guarantee.  

Position Summary: 

The Member Support Representative serves as the frontline support contact for members participating in loyalty programs powered by our platform. This role requires confident communication, empathetic problem-solving, and the ability to assist members via phone, email, and chat. You'll help resolve issues related to app functionality, loyalty program questions, account verification, and rewards redemptions, including processing balance adjustments when appropriate. 

Key Responsibilities: 

• Confidently communicate with members across channels (phone, email, chat), providing timely and professional responses. 
• Troubleshoot and resolve questions related to loyalty accounts, mobile app access, account linking, and program participation. 
• Process loyalty balance adjustments within established guidelines, ensuring member satisfaction while balancing business needs. 
• Educate members on program benefits, app features, and how to get the most out of their loyalty experience. 
• Follow internal workflows to escalate complex issues to retailer support or platform teams as needed. 
• Maintain accurate and complete documentation of all member interactions in the ticketing system. 
• Uphold service-level agreements for first response time and resolution, adapting tone and messaging to fit the situation. 

• Support high-volume periods and marketing campaigns with poise and efficiency. 

   

Requirements: 

• Prior experience in a customer-facing role (call center, email, or chat support preferred). 
• Proficiency in spoken and written English is required to ensure clear and effective communication with members. 
• Strong written and verbal communication skills. Able to explain technical and program-related concepts clearly to a non-tech-savvy audience. 
• Comfortable handling difficult conversations and turning negative experiences into positive outcomes. 
• High attention to detail and a knack for identifying patterns in support issues. 
• Familiarity with CRM systems (FreshDesk, Zendesk, Salesforce, etc.), mobile apps, loyalty programs, or digital customer experiences is a plus. 

• A team-first attitude with the ability to multitask in a fast-paced, member-focused environment. 

   

Success Traits: 

• Confidence & Empathy: Projects assurance while staying patient and solution oriented. 
• Adaptability: Thrives in changing environments with varying support topics and priorities. 
• Ownership: Takes responsibility for delivering a great experience with minimal supervision. 

• Clarity: Communicates precisely, keeping the member informed throughout. 

   

 Schedule: 

• Minimum of 32 hours per week (Monday-Sunday), with scheduling based on business needs. 
• Availability during holidays is required. 

• Covering business hours between 6am – 6pm ET (we have different shifts).

   

  We offer:

• Long-term employment;
• Competitive compensation with regular performance based salary and career development reviews;
• Flexible working hours;
• Unique and friendly environment where everyone can explore and learn new technologies.

BlueVPS OÜ is looking for a Customer Support / Sales Team Lead in Sales Team with

Requirements:

• HOSTING COMPANY EXPERIENCE MANDATORY;
• At least 1+ years of experience as a Team Lead in hosting company or in managing a small commercial (sales) team;
• Experience in customer support position / sales in hosting company from 3 years;
• Understanding of hosting industry specifics and server hardware; 
• Attention to details, analytical thinking and proactivity;
• Intermediate English or above level of English, advanced in Ukrainian and Russian;

Responsibilities:

• Train and motivate the team to achieve sales targets;
• Improving the department’s technical proficiency;
• Quality control for the department (tickets and chats);
• Evaluate client requests to uncover bottlenecks, risks, and process gaps, and take the lead in resolving them;
• Work with data and prepare detailed sales reports;
• Hands-on involvement in complex sales cycles, especially with enterprise clients;
• Conduct regular team meetings, pipeline reviews, and provide ongoing coaching;
• Participate in industry conferences and events to increase brand awareness;

What we offer:

• Competitive salary level;
• Open collaboration team;
• Work from any place around the globe with our technical support;
• Free English language training;

About project:

BlueVPS is a young hosting Team of enthusiasts (8 years on the market) with 20+ professionals which is actively expanding in the European, U.S., and Asian markets.

Responsibilities:

• Oversee the full cycle of load operations in the CRM/TMS system
• Coordinate with brokers, carriers, drivers, and internal departments to ensure on-time and efficient freight delivery
• Monitor shipment statuses and resolve operational issues in real time
• Provide daily support to drivers, including communication regarding routes, delays, appointments, and emergencies
• Track and update load information, maintain accurate operational records and documentation

Requirements:

- Previous experience in truck transportation logistics

- Excellent communication and organizational skills

- Ability to work in a fast-paced environment and handle multiple tasks simultaneously

- Knowledge of transportation regulations and procedures

- Proficiency in using dispatching software

- English B2

Working Conditions:

• Schedule: Day shift from 3:00 PM to 11:00 PM (aligned with U.S. market hours)
• Office: Autonomous office with heat, water, and electricity available 24/7 near Vasylkivska metro station, Kyiv
• English and Spanish classes twice a week to improve communication skills
• Clearly structured professional development plan
• Paid sick leaves
• Compensation: Fixed salary  + monthly bonus

Benefits:

• Competitive salary with growth potential
• A team that values initiative, transparency, and accountability
• Real impact on business development — your results drive the company’s success
• 15 paid vacation days + all U.S. public holidays
• Option to take additional days off and sick leave without a doctor’s note — trust and flexibility
• Access to a corporate psychologist for mental health support
• Paid training and onboarding 
• Pet-friendly office — your furry friends are welcome
• Be part of a company that's redefining logistics in the U.S.

Position Summary: 

The Retailer Support Representative is responsible for providing comprehensive technical and operational support to retailer partners across multiple client programs. This role requires flexibility and adaptability as agents support various customer accounts and may be assigned to new client programs as the company grows.

Key Responsibilities: 

Agents in this role handle both incoming and outgoing communications to ensure complete issue resolution.

• First Point of Contact: Act as the primary support contact for retailer inquiries across all active client programs
• Kiosk Troubleshooting (Touchpoint Support): Diagnose and resolve device power issues, network connectivity problems, scanner/printer malfunctions, and payment device errors
• Loyalty Program Support: Address loyalty program issues and provide general app support to retailers
• Marathon POS Configuration Support: Provide basic setup guidance, verify configurations, and coordinate with the support team for complex POS requests
• CRM Ticket Management: Triage and respond to support inquiries, accurately documenting issue details, troubleshooting steps, and resolutions
• Knowledge Base Utilization: Apply macros, KB articles, and established troubleshooting flows to resolve common issues efficiently
• Guided Troubleshooting: Walk retailers through common fixes including kiosk reboots, connectivity checks (Wi-Fi/Ethernet/VPN), and app reinstall or settings verification
• Outgoing Communication: Proactively contact retailers and on-site personnel to gather additional information, verify issue resolution, and coordinate troubleshooting steps, or to reach the other aim defined by the project.
• Multi-Project Coverage: Provide support across all active client programs (currently Touchpoint and Marathon ARCO Rewards) with readiness to support new customers as onboarded
• Escalation Management: Escalate tickets appropriately to Platform Support, Engineering, or Hardware Ops when issues fall outside first-contact resolution scope
• L1 Escalation Handling: Receive and resolve escalated cases from Level 1 members support team, providing guidance and advanced troubleshooting
• Documentation Maintenance: Collaborate with internal teams to keep support documentation current and identify gaps in the knowledge base
• Continuous Learning: Participate in ongoing training to stay informed on product updates, configuration changes, and support processes

Qualifications: 

• 1+ year of experience in customer support, help desk, or technical troubleshooting roles 
• Familiarity with kiosk systems, POS hardware, or retail environments preferred 
• Basic understanding of network troubleshooting (Wi-Fi, Ethernet, VPN, static IP) 
• Ability to manage multiple cases at once while staying organized and responsive 
• Excellent communication skills — able to clearly explain solutions to both technical and non-technical users 
• Experience with Freshdesk, Jira, or similar ticketing tools is a plus 
• Exposure to MDM tools and payment hardware is helpful but not required 

Schedule: 

• Mon-Fri 9am-6pm ET

We are looking for a Middle Application Consultant to join our team and support business solutions based on Microsoft Dynamics 365 Business Central and related enterprise applications.

This role is perfect for someone with experience in ERP/CRM consulting or business application support who enjoys analyzing business needs, communicating with customers, and helping deliver effective functional solutions. You’ll work closely with clients and cross-functional teams, participate in workshops and testing activities, and contribute to successful system implementation and optimization.

Responsibilities:

• Provide consulting and functional support for Microsoft Dynamics 365 Business Central and related business applications
• Gather, analyze, and clarify business and functional requirements from customers and stakeholders
• Translate business needs into functional solutions and participate in solution validation activities
• Participate in business process analysis, solution discussions, and system configuration activities
• Lead User Acceptance Testing (UAT) sessions and support business validation activities
• Conduct customer workshops, demos, and end-user training sessions
• Analyze system behavior, troubleshoot application-related issues, and coordinate resolution with technical teams
• Manage operational requests and support diverse user groups
• Provide guidance and best practices for business process optimization and system usage
• Participate in requirements, solution design, estimation, and testing discussions throughout the software development lifecycle
• Verify system usability through workflow, interface, and use-case validation activities
• Support implementation, rollout, regression validation, and post-go-live stabilization activities
• Prepare functional and solution-related documentation according to business and project requirements

• Support audit, compliance, and process optimization activities related to business applications and operational processes

   

Requirements:

• 2+ years of experience in Application Consulting, ERP/CRM support, Functional Consulting, Key User, or related business application roles
• Experience working with ERP/CRM systems and enterprise business applications in a customer-facing or operational environment
• Solid understanding of business processes across finance, sales, operations, logistics, or supply chain domains
• Ability to analyze business needs, investigate complex issues, and propose effective functional solutions
• Experience communicating with customers, stakeholders, and cross-functional teams in a professional environment
• Ability to facilitate discussions, clarify requirements, and align business and technical teams
• Experience documenting functional requirements, business scenarios, testing activities, and solution-related documentation
• Understanding of software development lifecycle (SDLC), release processes, and testing approaches
• Experience participating in implementation, rollout, support, or stabilization activities for business applications
• Strong analytical thinking, problem-solving, and decision-making skills
• Strong communication and presentation skills with the ability to lead workshops, demos, or user sessions
• Proactive mindset, ownership, and ability to work independently in a dynamic environment
• Bachelor’s or Master’s degree in Business, IT, Economics, Finance, Management, or a related field
• English - Upper-Intermediate level or higher
   

What We Offer
 

Growth and Development

• Clear career path and transparent growth opportunities
• Work with international clients and partners
• Access to professional trainings, seminars, and certifications
• Internal knowledge sharing and mentorship from experienced experts
• Corporate English language courses

Team and Culture

• A professional, friendly, and collaborative team
• Transparent communication and regular feedback
• Supportive culture with a balance of professionalism and fun

Compensation and Benefits

• Competitive market-based compensation, linked to the EUR rate
• Annual salary reviews based on performance
• Flexible working hours (start between 8:00 and 10:00 AM)
• Hybrid or remote work options — choose what suits you best
• Clear processes without unnecessary bureaucracy
• Health insurance and mental health support program
• 20 paid vacation days and 10 paid sick leaves per year
• Healthy work-life balance

Broken Build is a remote-first product company looking for a Customer Success and Growth Specialist who works both sides of the relationship: turning the signals our customers already send us into expansion, and reaching out to new people who have never spoken to us yet, from managers and admins at organisations running Jira to the independent agile coaches and consultants who shape how teams work.
 

This is a customer-first role with a commercial, outbound edge. You will work the signals our customers already send us, proactively hunt for new relationships worth building, map who is who inside each account, and open conversations that are specific enough to earn a reply. If you love being close to customers, enjoy the detective work of finding the right person, and spot opportunity in the details, read on.
 

What you will do day-to-day
 

• Work the customer signals. Watch our support queue, demo-call requests, security and compliance enquiries, and billing and admin contacts. Read each one for what the customer actually needs, and for the opportunity behind it (a trial that could convert, an existing customer who could expand, a lapsed customer worth re-engaging).
• Hunt for new relationships. Proactively find and reach the people who should know us but do not yet: managers and admins at organisations using Jira, and the independent agile coaches and consultants who influence how teams work and what tools they adopt. Open with something specific to them, never a generic intro.
• Map the account. For each account in scope, learn who the admin, the team manager, the agile coach, and the executive are. Build and keep that picture current in our CRM using LinkedIn Sales Navigator, Apollo, and the public web, tied to what we already know about the customer.
• Open helpful conversations. Reach out with a personalised message that references the real moment (the ticket they filed, the request they made, the thread they posted in, the talk they gave), and route to a demo or a deeper conversation when it helps them.
• Listen and learn on calls. Pick up how each kind of stakeholder describes their problem in their own words (a manager asks "when will it be done", a coach talks about flow and predictability, an admin names a specific configuration), and bring those verbatim insights back to the Product team.
• Drive growth, expansion, and retention. Win new relationships, spot where existing customers could get more value, re-engage customers who drifted away, and hand qualified opportunities to an Account Executive, Solutions Engineer, or our CEO with a clear, well-documented brief.
• Keep the record honest. Every interaction is logged. Every contact has a role and context attached, so the next conversation always builds on the last.

Must-Have Requirements
 

• Advanced/fluent English (C1, C1+): you write a clear, warm message and run a customer call without friction.
• 2 to 7 years in B2B SaaS in customer success, account management, or technical/customer support, with a genuine commercial instinct and a willingness to reach out to people who do not know us yet.
• Research craft. You can understand an account and its people from LinkedIn, public org charts, community profiles, and a company's own content before you ever reach out.
• Strong writing. A clear, personable message and a one-screen account brief, with no corporate filler.
• CRM discipline. You treat the CRM as the source of truth, not an afterthought.

Skills That Make You Stand Out
 

• Atlassian-ecosystem fluency. Hands-on familiarity with Jira and Confluence, the Atlassian Marketplace, Cloud vs Data Center, or the Solution Partner world. If you do not have it yet, genuine curiosity to ramp fast counts for a lot.
• Agile vocabulary. Comfort with Scrum, Kanban, or scaled-agile language (SAFe, LeSS, Nexus) and the day-to-day pains of the people who work in it.
• Customer-success, support, and outbound tooling. Any of Zendesk, Intercom, Freshdesk, HubSpot on the customer side; LinkedIn Sales Navigator, Apollo, Reply.io, Snov.io, or Expandi on the outbound side.
• AI-assisted research. You already use an LLM for research, account scoring, and first drafts, and you know the message that reaches a customer has to sound like a person, not a model.
• A public footprint: an active Atlassian Community profile, a meetup talk, prior consulting in the ecosystem, or any writing under your own name.

Preferred Career Backgrounds
 

• Customer Success Manager (Atlassian or B2B SaaS) who has already run expansion conversations and is comfortable reaching out to new contacts: our ideal profile.
• Customer / Technical Support Manager with a commercial instinct, ready to turn support into growth and proactive outreach.
• Account Manager focused on retention and expansion who wants a more proactive, account-mapping and prospecting role.
• SDR / BDR in B2B SaaS who wants to work closer to customers and value, not just top-of-funnel volume.

Benefits
 

• Remote-first work in a self-funded product company with no bureaucracy and real ownership.
• Be part of a team whose apps are used by globally recognised enterprises across 60+ countries.
• Work directly with customers from around the world, and with our Product team and CEO.
• A performance bonus on closed deals: after your trial period, the deals you help close earn you a bonus, so strong results translate directly into your reward.

Interview Stages
 

1. Online Interview #1 (45 to 60 mins): a conversation with our CEO about how you work with customers and reach new ones, with a short live account exercise.
2. Small Home Task: pick a real (anonymised) customer signal we provide, research the account, and draft the first outreach message plus a one-screen account brief.
3. Online Interview #2 (30 to 45 mins): walk through your home task and discuss how you would ramp in our ecosystem.