Jobs Customer Support

DalaPay, https://dalapay.com/, is an international Payment Service Provider and technical aggregator that provides comprehensive payment solutions for businesses to accept and make payments globally, optimizing and expanding their operations. 

Except for our global reach we are proud to have a strong presence and successful operations in various African countries. We specialize in offering payment services and technical integration for instant payments to merchants and individuals across various payment methods and currencies. Besides, we have a wide range of clients and collaborate with companies from diverse industries, earning the trust of large enterprises, e-wallet project owners, partner program providers, and more.

We are looking for a highly-motivated Technical Support Manager to join our professional team.

Requirements:

• Work schedule: 2 days on / 2 days off, from 8:00 AM to 8:00 PM
• Experience working with API documentation and integrations, and log analysis is a must
• 1+ year of experience in customer support within fintech or financial services 
• Strong analytical thinking and problem-solving skills
• Experience in creating, managing, and processing support tickets efficiently
• Ability to handle multiple chat conversations in a high-workload environment
• Excellent written and verbal communication skills
• English level: Upper Intermediate or higher
• Technical education will be an advantage

Responsibilities:

• Support merchants by providing updates on the status of their channels

• Analyze integration issues and identify effective solutions

• Assist merchants in using the admin panel and its functionality

• Respond quickly to incoming messages and escalate issues when necessary

• Monitor ticket statuses and ensure timely feedback to merchants

What we offer:

• The opportunity to grow with a rapidly expanding international fintech company

• Continuous learning and career development opportunities

• Interesting challenges, ownership, and real impact on the business 

• Remote-first culture and a supportive team environment

We are looking for a proactive and detail-oriented L2 Technical Support Specialist to join our iGaming Operations team and support the Turbo Games project.
You'll be responsible for monitoring platform performance, processing partner and internal requests, identifying operational issues, and ensuring incidents are resolved or escalated promptly. This role is ideal for someone who enjoys working with monitoring tools, analyzing data, and maintaining stable 24/7 operations.

Responsibilities:
- Monitor platform health and operational dashboards (Grafana, Power BI).
- Process incoming requests via Slack and Jira Service Management (JSM).
- Investigate incidents and resolve issues within the L2 scope.
- Escalate technical issues to Development, QA, Product, or Anti-Fraud teams.
- Monitor critical alerts, uptime, transaction failures, and fraud notifications.
- Perform scheduled fraud and anomaly checks during each shift.
- Ensure proper shift handover and maintain clear incident documentation.

Requirements:
- 1+ year of experience in Technical Support, Operations, or Monitoring.
- Strong analytical skills and attention to detail.
- Experience with monitoring tools (Grafana, Power BI, or similar).
- Ability to prioritize incidents and make informed decisions.
- Good written English and Ukrainian.
- Availability to work rotating shifts, including day and night shifts, weekends, and public holidays.

Nice to Have:
- Experience in iGaming, FinTech, or Payments.
- Familiarity with Back Office or transaction monitoring systems.
- Understanding of RTP, GGR, and betting/casino mechanics.
- Experience in a 24/7 Operations or NOC environment.

We Offer:
- 24/7 rotating schedule (day and night shifts).
- Structured onboarding and documented processes.
- Modern tools: Slack, Grafana, Power BI, Jira, Confluence.
- Close collaboration with Development, QA, Product, and Anti-Fraud teams.
- Opportunities for professional growth in a fast-growing iGaming company.

We offer:
🧘‍♂️ Work-life balance — even in challenging times
- We have created an environment where it’s pleasant to work and grow. You’ll find the balance between work and leisure and feel what it’s like to be part of a team that truly values you.

💻 Work format
- Choose where and how to work — from home, the office, or anywhere in the world.
- Convenient shift schedule (including mandatory night shifts)

🎉 Atmosphere and development
-  Gifts, giveaways, training, team buildings, and corporate events — you’ll never be bored with us!
-  Internal training, mentoring, access to courses.
-  Career growth without bureaucracy.

🏝 Vacation and sick leave
🗓 Annual paid leave: 15 working days + 3 additional days off
💊 Paid sick leave: 10 days per year
🧠 Professional support: access to psychologist consultations (compensation package may be extended)
💻 Online development: regular webinars, workshops, and trainings on both professional and general topics

🚀 Why us?
If you are looking for a friendly and ambitious product company that:
-  Uses modern technologies,
-  Values initiative and independence,
-  Is focused on the constant development of the team and the product

Then we are waiting for you! 🤝

Who We Are

PAR Retail, with its Open Commerce® product suite and patent pending Wallet Steering® System, empowers Convenience & Fuel Retailers to gain more share of wallet and customer lifetime value than possible with any other solution provider. Stuzo’s unified Open Commerce product suite consists of: Activate for Intelligent 1:1 Loyalty, Transact for Contactless Commerce, and Experience for Cross-Channel Customer Experiences. Stuzo’s solutions are supported by a set of subscription-based program management services and are contractually backed by its 1.5X Performance Guarantee.  

Position Summary: 

The Member Support Representative serves as the frontline support contact for members participating in loyalty programs powered by our platform. This role requires confident communication, empathetic problem-solving, and the ability to assist members via phone, email, and chat. You'll help resolve issues related to app functionality, loyalty program questions, account verification, and rewards redemptions, including processing balance adjustments when appropriate. 

Key Responsibilities: 

• Confidently communicate with members across channels (phone, email, chat), providing timely and professional responses. 
• Troubleshoot and resolve questions related to loyalty accounts, mobile app access, account linking, and program participation. 
• Process loyalty balance adjustments within established guidelines, ensuring member satisfaction while balancing business needs. 
• Educate members on program benefits, app features, and how to get the most out of their loyalty experience. 
• Follow internal workflows to escalate complex issues to retailer support or platform teams as needed. 
• Maintain accurate and complete documentation of all member interactions in the ticketing system. 
• Uphold service-level agreements for first response time and resolution, adapting tone and messaging to fit the situation. 

• Support high-volume periods and marketing campaigns with poise and efficiency. 

   

Requirements: 

• Prior experience in a customer-facing role (call center, email, or chat support preferred). 
• Proficiency in spoken and written English is required to ensure clear and effective communication with members. 
• Strong written and verbal communication skills. Able to explain technical and program-related concepts clearly to a non-tech-savvy audience. 
• Comfortable handling difficult conversations and turning negative experiences into positive outcomes. 
• High attention to detail and a knack for identifying patterns in support issues. 
• Familiarity with CRM systems (FreshDesk, Zendesk, Salesforce, etc.), mobile apps, loyalty programs, or digital customer experiences is a plus. 

• A team-first attitude with the ability to multitask in a fast-paced, member-focused environment. 

   

Success Traits: 

• Confidence & Empathy: Projects assurance while staying patient and solution oriented. 
• Adaptability: Thrives in changing environments with varying support topics and priorities. 
• Ownership: Takes responsibility for delivering a great experience with minimal supervision. 

• Clarity: Communicates precisely, keeping the member informed throughout. 

   

 Schedule: 

• Minimum of 32 hours per week (Monday-Sunday), with scheduling based on business needs. 
• Availability during holidays is required. 

• Covering business hours between 6am – 6pm ET (we have different shifts).

   

  We offer:

• Long-term employment;
• Competitive compensation with regular performance based salary and career development reviews;
• Flexible working hours;
• Unique and friendly environment where everyone can explore and learn new technologies.

Our Mission and Vision
 

At Solidgate, our mission is clear: to empower outstanding entrepreneurs to build exceptional internet companies. We exist to fuel the builders — the ones shaping the digital economy — with the financial infrastructure they deserve. To achieve that, we’re on a bold path: to become the #1 payments orchestration platform in the world.

We believe the future of payments is shaped by people who think big, take ownership, and bring curiosity and drive to everything they do. That’s exactly the kind of teammates we want on board.
 

About the Role
 

Our Customer Support team is the first point of contact for merchants and partners across the globe, delivering fast, thoughtful support when it matters most. They are the voice of our customers, working hand-in-hand with product and engineering teams to enhance experiences and keep exceptional service at the core of everything we do.
 

We’re looking for a Customer Support Agent who takes ownership of customer issues, goes the extra mile to find solutions, and helps shape the way we support our customers every day.
 

Working with us, you’ll have:

• no repetitive or routine tasks;
• the opportunity to dive into the details of the payment world;
• experience with a complex B2B fintech product;
• the chance to become a strong professional in a challenging industry.

What you’ll be doing

• handling incoming L1 support requests;
• ensuring SLA compliance and timely communication;
• providing quick, clear, and professional feedback to clients;
• monitoring recurring questions and suggesting improvements for the knowledge base.
   

What you’ll need

• Bachelor’s or Master’s degree, either completed or underway;
• strong analytical skills;
• ability to prioritize tasks and manage multiple requests simultaneously;
• English proficiency at Upper-Intermediate level or higher.
   

Nice to have

• Basic knowledge of SQL.
• Previous experience in customer support.
   

Work schedule

• 3 evening shifts (15:30–00:00) — 2 days off;
• 3 morning shifts (07:30–16:00) — 2 days off;
• 3 night shifts (23:30–08:00) — 2 days off.
   

Why Solidgate?

No internships here — we build careers. Get hands-on from day one and make a real impact.
Your work = real outcomes. Shape how global companies move money.
Grow like crazy. Learn from top fintech pros and level up faster than anywhere else.
Flex your schedule. Balance studies and work with flexible hours that fit your life.
Enjoy the ride. A wow office in Kyiv center, daily lunches, snacks, team buildings, and a learning budget to keep you growing.

Hiring process: Intro call with a recruiter, Interview with the team, Test task, Final interview with the CEO
 

💌 The Extras: 30+ days off, unlimited sick leave, free office meals, health coverage, and Apple gear to keep you productive. Courses, conferences, sports and wellness benefits — all designed for ideas, focus, and fun.
 

Tomorrow’s fintech needs your mindset. Come build it with us.
 

🫂 Know top talent? We’re always on the lookout. Recommend someone for our role, and if they get hired, there’s a bonus waiting for you — simple as that.

YozmaTech isn’t just another tech company – we’re a global team of go-getters, innovators, and A-players helping startups and product companies scale smarter and faster.
We build dedicated development teams across 10+ countries, creating strong, long-term partnerships based on trust, transparency, and real impact.
Here, every idea counts. We value people who are proactive, open-minded, and ready to grow. If you’re passionate about building meaningful products and want to join a team that feels like family – you’ll feel right at home with us.

Our client is a fast-growing, six-year-old, cloud-native SaaS company with approximately 90 employees worldwide. They deliver the world’s first unified Secrets & Machine Identity platform — trusted by Fortune 100 companies and industry leaders. The platform integrates Vaultless Secrets Management, Certificate Lifecycle Management, Next-Gen Privileged Access Management (Secure Remote Access), and Encryption Key Management to secure and manage the entire lifecycle of both machine-to-machine and human identities across all environments. Backed by leading cybersecurity investors and financial institutions, our client is redefining identity security for the modern enterprise.

We are seeking a Senior Technical Support / DevOps Engineer with strong hands-on expertise, a deep understanding of infrastructure and systems, and proven customer-facing experience.

Key Requirements:

Technical Expertise:
🔹 Strong hands-on experience with Kubernetes (cluster internals, networking, namespaces, pod communication, troubleshooting);
🔹 Solid knowledge of Docker and containerized environments;
🔹 Advanced Linux system administration skills;
🔹 Practical experience with AWS (GCP is a plus);
🔹 Strong understanding of networking concepts (cloud & on-prem);
🔹 Experience with certificate lifecycle management, encryption, and key management;
🔹 Strong troubleshooting skills in distributed systems;
🔹 Experience with CI/CD pipelines and DevOps practices;
🔹 Scripting skills (Python and/or Bash);
🔹 Understanding of security fundamentals (authentication, authorization, encryption);
🔹 English – Upper-Intermediate or higher.

Preferred Qualifications:
🔹 Experience with Terraform and/or Ansible;
🔹 Familiarity with GCP;
🔹 Experience with Windows administration;

Support & Customer-Facing Experience:
🔹 Proven experience in L3 (or higher) technical support;
🔹 Ability to perform live troubleshooting with customers;
🔹 Experience working with ticketing systems;
🔹 Strong communication skills with the ability to explain complex technical issues clearly;
🔹 Experience supporting enterprise/B2B customers;
🔹 Ownership mindset (incident management, escalation, RCA);

Documentation:
🔹 Ability to create and maintain knowledge base articles, runbooks, and SOPs;

What you will do:
🔹 Troubleshoot and resolve complex issues in customer environments related to Kubernetes clusters, including networking, namespace management, pod deployment, and cluster internals;
🔹 Diagnose and fix problems with Docker containers and deployments;
🔹 Provide advanced Linux system administration support; assist with Windows environments as needed;
🔹 Support customers with certificate lifecycle management, including installation, renewal, and troubleshooting of SSL/TLS certificates and key management;
🔹 Analyze and resolve networking issues within Kubernetes clusters and cloud infrastructures;
🔹 Assist customers with cloud infrastructure setup and troubleshooting, primarily on AWS and GCP;
🔹 Perform live troubleshooting sessions with customers to identify root causes and resolve incidents in real time;
🔹 Document solutions, create and update internal knowledge base articles, runbooks, and SOPs;
🔹 Automate support and operational tasks using tools like Terraform, Ansible, or Python;
🔹 Continuously learn and test new product features in a lab environment to be prepared for customer inquiries;
🔹 Collaborate with the international team (primarily Israeli colleagues) for onboarding, knowledge sharing, and escalation of complex issues;

Interview stages:
🔹 HR Interview;
🔹 Technical Interview;
🔹 Home Assignment;
🔹 Assignment Review;
🔹 Reference Check;
🔹 Offer;

• Надання технічної підтримки користувачам з питань функціонування програмного забезпечення та обладнання;
• Первинний аналіз технічних проблем та надання рекомендацій щодо їх вирішення;
• Ескалація запитів на відповідні лінії підтримки за потреби;
• Безперервний професійний розвиток у сфері ІТ.

• Впевнене користування ПК, базове розуміння принципів роботи з API та SQL;
• Досвід роботи з CRM-системами (Bitrix24, Salesforce або аналогічними) буде перевагою;
• Зацікавленість у розвитку в напрямах технічної підтримки та інформаційних технологій;
• Профільна технічна освіта або досвід роботи в ІТ-сфері розглядатимуться як перевага.

• Гнучкий графік роботи:
  • 9:00-18:00 (пн-пт) – на випробувальний термін, віддалено
    7:00-16:00, 9:00-18:00, 16:00-01:00 (пн-пт) - тижневе чередування графіків після випробувального терміну
• Наставника на період адаптації та автоматизовану систему онбордингу;
• Можливості для кар’єрного зростання в межах компанії;
• Корпоративні курси англійської мови;
• Компенсаційний пакет (спорт\медицина\навчання);
• Сучасний затишний офіс біля станції метро Чернігівська;
• Дружню атмосферу та приємні бонуси у вигляді смаколиків.

This position requires flexibility to work in a two-shift rotation. Shifts rotate on a bi-weekly basis (every two weeks): 

• Morning shift: 10:00 – 19:00 Kyiv time 
• Late shift: 14:00 – 23:00 Kyiv time 

The Opportunity 

We are looking for a motivated Junior TechOps Specialist to join our operations team. 

This is a great entry point into technical operations: you'll work alongside experienced L2/L3 engineers, build hands-on MS SQL Server and application-support skills, and take on increasing ownership as you grow. 

You'll get structured mentorship, clear escalation paths for complex issues, and the chance to develop quickly within a skilled international engineering team. 

What We're Looking For 

Database Skills 

• Some hands-on exposure to MS SQL Server (2012 or higher) - through work, coursework, or personal projects 
• Basic SQL writing skills - CRUD operations, simple queries; willingness to learn stored procedures and index management 
• Interest in learning query performance troubleshooting (execution plans, blocking, deadlocks) 
• Understanding of basic DB maintenance concepts: backups, integrity checks, indexing 
• Awareness of backup / restore and disaster recovery fundamentals is a plus 

Technical Operations & L2 Support 

• Good written and spoken English required 
• Basic familiarity with Jira for writing clear tickets 
• Willingness to contribute to a Confluence knowledge base in clear, readable language 
• Some exposure to log management or monitoring platforms (GrayLog, Elastic, or similar) is a plus 
• Basic understanding of REST APIs - Postman, Swagger - is a plus 
• Eagerness to learn troubleshooting of applications with multiple third-party integrations 

Nice to Have 

• Any exposure to payment processors or payments integrations 
• Internship or junior-level support experience in a SaaS or tech environment 
• Coursework or interest in SQL/Power BI reporting 
• Basic familiarity with Windows Server administration 

Soft Skills 

• Logical and analytical approach to learning and diagnosing problems 
• Clear, concise written communication 
• Active listening and a collaborative approach to conflict resolution 
• Empathy and positivity, even under pressure 
• Strong self-management and eagerness to learn 
• Comfortable working flexible hours and non-standard shift schedules 

What You'll Do 

• Provide L2 technical support for your shift window - helping diagnose and resolve application and database issues, escalating complex cases to senior engineers as needed 
• Support carrier promotions across their lifecycle: preparation, testing, communication, and validation 
• Assist with database-level service configuration and maintenance tasks 
• Run UAT for new platform features ahead of production releases 
• Help troubleshoot multi-integration issues spanning third-party APIs, payment processors, and carrier systems 
• Create and maintain clear, complete documentation in Confluence and Jira for every service inquiry 
• Monitor platform and database health during your shift and escalate per runbook as needed 
• Contribute ideas to improve team processes, runbooks, and knowledge base quality over time 

Why Join Us 

• Hands-on learning from day one - real products, real users, real scale 
• Flat structure, minimal bureaucracy, and strong engineering culture 
• Structured mentorship and a clear growth path toward L2/L3 roles 
• Continuous learning: free English courses with native speakers, tech conferences, and internal knowledge sharing 
• Referral program, paid vacation, sick leave, and health insurance 
• Competitive compensation benchmarked to your local market 
• Friendly team atmosphere with regular corporate events 

BlueVPS OÜ is looking for a Customer Support / Sales Team Lead in Sales Team with

Requirements:

• HOSTING COMPANY EXPERIENCE MANDATORY;
• At least 1+ years of experience as a Team Lead in hosting company or in managing a small commercial (sales) team;
• Experience in customer support position / sales in hosting company from 3 years;
• Understanding of hosting industry specifics and server hardware; 
• Attention to details, analytical thinking and proactivity;
• Intermediate English or above level of English, advanced in Ukrainian and Russian;

Responsibilities:

• Train and motivate the team to achieve sales targets;
• Improving the department’s technical proficiency;
• Quality control for the department (tickets and chats);
• Evaluate client requests to uncover bottlenecks, risks, and process gaps, and take the lead in resolving them;
• Work with data and prepare detailed sales reports;
• Hands-on involvement in complex sales cycles, especially with enterprise clients;
• Conduct regular team meetings, pipeline reviews, and provide ongoing coaching;
• Participate in industry conferences and events to increase brand awareness;

What we offer:

• Competitive salary level;
• Open collaboration team;
• Work from any place around the globe with our technical support;
• Free English language training;

About project:

BlueVPS is a young hosting Team of enthusiasts (8 years on the market) with 20+ professionals which is actively expanding in the European, U.S., and Asian markets.

An international product company is looking for an experienced VoIP Tech Support Engineer to own business-critical communication systems powering customer interactions.

You'll work with cloud telephony providers, messaging platforms, APIs and automation while ensuring high availability and reliability across all communication channels.
 

Responsibilities

• Administer cloud telephony platforms (Twilio, Vonage, Voximplant or similar)
• Configure SIP trunks, routing rules, IVR, call queues and forwarding logic
• Support voice, SMS, email and WhatsApp communication channels
• Monitor service quality, spam reputation and delivery performance
• Investigate incidents using logs and provider tools
• Build integrations using REST APIs, JSON, Webhooks and WebSockets
• Collaborate with software engineers on new communication features
• Improve operational efficiency through automation
   

Requirements

• Strong knowledge of SIP, VoIP and IP telephony
• Experience with cloud communication providers
• Understanding of call routing and telecom infrastructure
• Experience troubleshooting production systems
• Comfortable reading logs and working with APIs
• Upper-Intermediate English or higher
   

Bonus

• WhatsApp Business API
• Email infrastructure
• SQL
• AI tools
• Experience in fast-growing startups

We are looking for a Junior Player Support Specialist to join the customer support team of an international iGaming platform. We're looking for specialists with either English (B2+) OR French (B2+) language skills. Both languages are NOT required.

The ideal candidate has previous experience in customer support, understands how to communicate with customers in a structured and professional way, and is comfortable working with internal procedures, escalation rules, and support tools.

Experience in iGaming, fintech, payments, crypto, or other high-volume digital services will be considered a strong advantage.

Key Responsibilities

• Provide customer support via live chat, email/tickets, and other approved communication channels.
• Handle standard player requests related to:
  • account registration;
  • login and account access;
  • profile and account settings;
  • verification/KYC;
  • deposits and withdrawals;
  • bonuses and promotions;
  • game-related questions;
  • basic technical issues.
• Use internal tools, back-office systems, macros, and knowledge base materials to resolve customer cases.
• Collect and verify relevant information before escalating complex cases.
• Escalate payment, withdrawal, verification, technical, responsible gambling, complaint, or security-related cases according to internal procedures.
• Maintain accurate case documentation, tagging, and internal notes.
• Follow approved tone of voice, communication standards, and response quality requirements.
• Maintain confidentiality when working with customer data and internal information.
• Report recurring issues, unclear customer flows, and potential product or operational problems to the relevant internal stakeholders.

• Support updates to internal and customer-facing knowledge materials when required.

   

Requirements

• 1–2 years of experience in customer support.
• Experience in iGaming, fintech, crypto, payments, e-commerce, SaaS, or another digital product is an advantage.
• Understanding of standard support processes: ticket handling, escalation, SLA, internal notes, and customer communication standards.
• Ability to communicate clearly, politely, and professionally in written form.
• Ability to work with structured procedures, templates, and internal documentation.
• Strong attention to detail.
• Ability to remain calm and professional in difficult customer situations.
• Readiness to work with repetitive requests and follow strict internal processes.
• Basic understanding of deposits, withdrawals, KYC, bonuses, or online payment flows is an advantage.

• Experience with support tools such as Zendesk, Intercom, Freshdesk, LiveChat or similar systems is an advantage.

   

Language Requirements

• English: B2 or higher — mandatory
• French: preferred
• Strong written communication skills are required, as the role is primarily focused on written customer support.
• Ability to communicate clearly, professionally, and accurately with international customers.

• Ukrainian: fluent/native for internal communication.

   

Work Schedule

• Shift-based schedule within 08:00–24:00 UTC+3.
• Exact shifts will be agreed separately.
• Evening and weekend shifts may be included.
• Flexibility during operational peak periods may be required.

We are looking for a Middle Player Support Specialist to join the customer support team of an international iGaming platform. Please note: This role requires proficiency in either English (B2+) or French (B2+). You do not need to be fluent in both languages.

The role is focused on handling standard and non-standard player requests, supporting junior team members during daily operations, ensuring accurate case documentation, and escalating complex cases according to internal procedures.

This position is suitable for a support specialist with solid experience in customer communication, structured support operations, and digital products. The specialist should be able to work independently, maintain high communication standards, and contribute to stable daily support operations.

Key Responsibilities

• Provide professional customer support via live chat, email/tickets, and other approved communication channels.
• Handle standard and non-standard player requests related to:
  • account registration;
  • login and account access;
  • profile and account settings;
  • verification/KYC;
  • deposits and withdrawals;
  • bonuses and promotions;
  • game-related questions;
  • transaction history;
  • basic technical issues;
  • account restrictions and escalations.
• Work with internal tools, back-office systems, CRM/helpdesk platforms, macros, and knowledge base materials.
• Analyze customer cases and collect all required information before escalation.
• Escalate payment, withdrawal, verification, responsible gambling, complaint, security, fraud-related, or technical cases according to internal procedures.
• Support junior agents during shifts by helping with complex questions, unclear cases, and correct escalation logic.
• Ensure accurate case tagging, internal notes, and customer communication history.
• Monitor recurring customer issues and report potential product, payment, technical, or operational problems.
• Assist with improving internal procedures, macros, customer-facing articles, and internal knowledge base materials.
• Maintain high standards of written communication, accuracy, confidentiality, and customer care.
• Follow SLA, quality, escalation, and tone-of-voice requirements.

• Participate in team meetings, case reviews, and operational feedback sessions when required.

   

Requirements

• 3–5 years of experience in customer support within a digital product, online service, fintech, e-commerce, SaaS, gaming, or similar environment.
• Experience handling both standard and non-standard customer cases.
• Understanding of core support operations, including:
  • ticket handling;
  • live chat communication;
  • escalation logic;
  • SLA discipline;
  • internal notes;
  • case tagging;
  • customer communication standards.
• Experience working with CRM, helpdesk, back-office, ticketing, or similar support tools.
• Ability to communicate clearly, professionally, and accurately in written form.
• Ability to handle sensitive or dissatisfied customers in a calm and structured manner.
• Ability to follow internal procedures, approved wording, and escalation rules.
• Strong attention to detail when documenting cases and customer interactions.
• Good problem-solving skills and ability to keep structure in unclear situations.
• Ability to support junior team members during daily operations.

• High level of responsibility, confidentiality, and ownership of assigned tasks.

   

Nice to Have

• Previous experience in iGaming, online casino, sportsbook, betting, fintech, payments, or crypto support.
• Experience working with tools such as Zendesk, Intercom, Freshdesk, LiveChat or similar systems.
• Experience mentoring junior support agents or assisting with onboarding.
• Experience contributing to:
  • SOPs;
  • macros;
  • internal documentation;
  • customer-facing articles;
  • knowledge base materials.
• Basic understanding of responsible gambling, fraud indicators, chargebacks, or payment-risk escalation logic.
• Experience working in high-volume or shift-based support environments.

• Ability to provide useful operational feedback for process, product, and knowledge base improvements.

   

Work Schedule

• Standard 5/2 work schedule.
• Exact working hours to be agreed separately based on operational needs.
• Flexibility may be required during launch periods, operational peaks, incidents, or increased support volume.

• Occasional evening or weekend involvement may be required for escalations, handovers, or urgent operational matters.

   

Language Requirements

• English: B2+ required; C1 preferred.
• French: preferred and considered a strong advantage.
• Strong written communication skills are required, as the role involves handling non-standard customer cases, escalations, and detailed explanations.
• Ability to explain payment, verification, bonus, technical, and account-related matters clearly and professionally.
• Ability to adapt communication style depending on customer situation, case sensitivity, and internal escalation requirements.
• Ability to read and work with English-language internal documentation, procedures, tools, and product materials.
• Ukrainian: fluent/native for internal communication.

⭐️ About the Company

We are looking for a Support Agent for our partner — a newly licensed Ukrainian iGaming operator currently in the exciting pre-launch phase, building its product and core business processes from the ground up.

The company is developing a modern sportsbook and online casino platform focused on delivering an exceptional player experience, operational excellence, sustainable growth, and full compliance within a regulated market.

This is a unique opportunity to join the team before launch, contribute to building the player support function from the very beginning, and grow together with the product.

♠️ Position Details

Location: Kyiv (Office / Hybrid)
Employment Type: Full-time
Project Stage: Pre-launch / Product Launch

What You’ll Do

- Provide player support via Live Chat, Email, and other  communication channels.
- Assist players with registration, deposits, withdrawals, bonuses, and general account inquiries.
- Resolve customer issues quickly while delivering a high standard of service.
- Escalate complex cases to the appropriate teams, including Payments, Fraud, VIP, Product, and Technical Support.
- Handle customer requests in accordance with SLAs and internal quality standards.
- Record and manage customer interactions using Help Desk systems.
- Participate in testing and improving support processes before and after product launch.

What We’re Looking For

- Previous experience in Customer Support or Player Support.
Experience in the iGaming industry (Casino, Sportsbook, or Betting).
- Excellent written communication and customer service skills.
- Experience working with Help Desk platforms such as Zendesk, Intercom, Freshdesk, LiveChat, or similar solutions.
- Strong attention to detail and the ability to multitask in a fast-paced environment.
- Willingness to work in shifts.
- English proficiency is considered a plus.

What We Offer

- The opportunity to join a licensed iGaming company at the exciting pre-launch stage.
- A chance to be part of the team shaping the customer support function from day one.
- A collaborative, supportive, and fast-paced work environment.
- Professional growth and career development opportunities.
- Competitive compensation package.

Job Summary:

We are seeking two skilled L2 Support Engineers to join our dynamic support team. These engineers will play a critical role in ensuring the smooth operation of our services. They will be responsible for managing support tickets, troubleshooting issues, and providing maintenance communications. The ideal candidates should be proficient in using GraphQL, database queries, and bash scripts to resolve complex customer issues.

Key Responsibilities:

• On-Call Responsibility: Be available to take on-call duties as required to address urgent support issues.
• Support Ticket Management: Own the support ticket queue, ensuring timely triage, investigation, and resolution of issues.
• Issue Resolution: Utilize GraphQL queries, database queries, and bash scripts to resolve customer issues effectively.
• Maintenance Communications: Send out necessary maintenance communications to keep customers informed of ongoing and upcoming activities.
• Team Participation: Actively participate in daily standups, customer-led support meetings, and other relevant team discussions.
• Quality Assurance: Engage in QA activities to ensure the quality and reliability of our products and services.

• Confidential Client Integration Support: Provide specialized support for confidential client integration, leveraging existing documentation and tools like CloudWatch to diagnose and resolve issues.

   

Key Requirements:

• Technical Skills: Basic GraphQL knowledge, database queries, and bash scripting, with the ability to adapt to future REST API implementations.
• Experience: Previous experience in a similar L2 support role, preferably with experience in managing integration issues.
• Communication: Strong communication skills to effectively convey maintenance updates and participate in customer meetings.
• Problem-Solving: Demonstrated ability to troubleshoot complex issues and provide timely resolutions.

• Documentation: Ability to utilize and contribute to support documentation, including helpbooks and knowledge bases.

   

We offer:

- Long-term employment;

- Competitive compensation with regular performance based salary and career development reviews;

- 22 working days of vacation per year;

- 8 paid sick leave working days per year;

- Health insurance programme;

- Flexible working hours;

- Sponsored company educational program, corporate library, Toastmasters club;

- Funny celebrations, team outings and company events;

- Unique and friendly environment where everyone can explore and learn new technologies.

We are looking for a Technical Marketing Operations Specialist to support our affiliate media buying team from the technical side.

Important: This is NOT a Media Buyer, PPC, Digital Marketing, SEO, or Content Marketing position. We are looking for someone who has worked with the technical infrastructure behind affiliate marketing campaigns.

What you'll do

• Set up and manage campaigns in Keitaro (or similar trackers such as Binom, Voluum, or RedTrack)
• Upload and deploy landing pages
• Configure domains, DNS, SSL certificates, and hosting
• Connect domains to trackers and servers
• Set up and manage browser profiles in AdsPower (or Multilogin / GoLogin)
• Configure and maintain residential, mobile, or ISP proxies
• Troubleshoot tracking issues, redirects, broken links, domain problems, and campaign infrastructure
• Support media buyers with fast technical campaign setups

Requirements

We're specifically looking for someone who has hands-on experience with most of the following:

• Keitaro, Binom, Voluum, or RedTrack
• Domains, DNS, SSL, Cloudflare
• AdsPower, Multilogin, or GoLogin
• Proxy management
• Landing page deployment
• Basic HTML/CSS
• Affiliate marketing tracking concepts (postbacks, tokens, redirects, pixels, CPA offers)

You should already understand terms like:

• CPA
• Lander
• Offer
• Postback
• Pixel
• Redirect
• Click ID
• Cloaking

without needing additional explanation.

Nice to have

• VPS / Linux
• Nginx or Apache
• Git
• Docker
• JavaScript or PHP basics

Who will NOT be a good fit

Please do not apply if your experience is primarily in:

• SEO
• Google Ads
• Meta Ads
• PPC
• Digital Marketing
• Social Media Marketing
• Content Marketing
• Email Marketing

without hands-on experience in affiliate tracking infrastructure.

To apply

Please include:

• Your CV
• A short description of your experience with Keitaro (or another tracker)
• Which anti-detect browser you've used (AdsPower, Multilogin, GoLogin, etc.)
• Your experience with domains, DNS, and landing page deployment

We are looking for IT support to join our global IT team.

What You will do:

• Responsibility for IT equipment including purchasing
• Install and upgrade computer components and software
• Applying and updating required packages and server services, PC, laptop
• Provide support for Google workspace (G-suite)
• Manage users and access rights to company applications
• Handle on-boarding/off-boarding process for employees 
• Offer technical support to company staff, both on-site and for remote users and offices.
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
• Manage virtual servers, OS: Windows, Linux
• Integration, configuration, and operation of several systems (such as Monday, Freshdesk, Slack, Integromat), as well as their continuous improvement for all user groups

• Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization

   

The experience You will need to successfully complete tasks:

• 2 years of experience in an IT support / Sysadmin
• Knowledge of systems and networking software, hardware, and networking protocols
• Experience with G Suite ( Gmail, Calendar, Docs, etc.)
• Familiarity with Cloud platforms is a plus
• Experience with Integromat, Zapier, Monday is a plus
• Excellent time management skills with a proven ability to meet deadlines.
• Service oriented and positive person
• Strong analytical and problem-solving skills.
• Self learning abilities

• Upper-intermediate in English

   

What We Offer:

• 21 days of paid Leave per year.
• 7 days of sick Leave annually.
• English-speaking Clubs.
• Corporate Events and team buildings.
• Long term cooperation.
• Performance review once a year
• Health insurance.
• All necessary technical equipment provided.

• 4 days work on-site in comfortable office and 1 day fully remote.

   

Steps of the hiring process:

• Recruitment interview.
• Test task.
• Technical interview.

• Final interview with CTO.

   

Languages:

English

B2 – Upper-intermediate

Про компанію Bulls-mediaBULLS MEDIA is a global leader in digital marketing. Our goal is to simplify decision-making and connect customers with valuable brands.
Our technology helps millions of consumers around the world make smarter, more confident buying decisions