Jobs Customer Support

Наша команда шукає людину, яка: 

• Має досвід від 1 року у сфері клієнтської підтримки, супервайзерства або контролю якості
• Вільно володіє українською мовою — усно й письмово
• Уважна до деталей, аналітично мислить
• Вміє конструктивно доносити свою думку
• Має розуміння стандартів якості клієнтського сервісу
• Впевнено володіє Google Docs та Excel (робота з таблицями, фільтрами, базовими формулами)
• Має базове розуміння ключових метрик сервісу — CSAT, NPS: що вони означають та як впливають на якість клієнтського досвіду
• Автономно працює над своєю зоною відповідальності, при цьому також вміє працювати в команді
• Має завершену вищу освіту

Чим ви будете займатися: 

• Перевіряти якість обслуговування: дзвінки, чати, дотримання скриптів та процесів
• Виявляти помилки і перетворювати їх на розвиток: готувати персональний фідбек агенткам і агентам
• Підбивати регулярні підсумки перевірок, робити аналітику та шукати точки для покращення
• Впроваджувати якісні зміни

Ваша робота в команді Мрії:

• Повна зайнятість
• Перші два  місяці — робота в офісі (є укриття), після — гібридний графік 
• Робота над по-справжньому важливим для України проєктом
• Команда Мрії в прямому сенсі цього слова

Moon Active is one of the world's fastest-growing mobile game companies, providing top-quality gaming entertainment that is enjoyed by millions of players across the globe.

Over the past five years, we have grown from 100 team members to over 2,000. We’re looking for incredible people who have a desire to create, develop and deliver an out of this world game experience. Become a part of our talented and data-driven team, join the Fun side of the Moon!

We are looking for a talented IT Support Specialist to join our IT team and provide IT services to employees. The role includes taking part in various IT activities, supporting, implementing and deploying new solutions along with maintaining the existing infrastructure, assuring that all our systems are in optimal condition, and providing the best service to our clients.

Responsibilities:

• Respond to requests for technical assistance in person, via phone, email and ticket support center;
• Install, troubleshoot and resolve end-user IT technical matters such as software, hardware, and multimedia systems;
• Provide guidance, assistance, coordination and follow-up on clients questions and issues;
• Follow standard IT procedures, logging all IT interactions and administering IT software;
• Fully supporting, configuring, maintaining and upgrading corporate IT infrastructure, including systems and networks;
• Responsible for managing the onboarding and offboarding processes end-to-end;
• Collaborate with various technical teams within the organisation;
• Identify and escalate situations requiring urgent attention;
• Support IT purchasing upon demand.

Requirements:

• 2+ years of Experience as a Help Desk / IT Support
• High customer orientation skills;
• Familiarity with Hardware components (Desktops, Laptops);
• Experience with handling IT tasks on MacOS and Windows OS;
• Experience with one of the following IT backend environments (Active directory, Microsoft Azure AD, Okta, Microsoft Office 365, Google Workspace);
• Well experienced in supporting end-user desktop peripherals and applications such as internet browsers, printers, workstations, emails etc;
• Understanding of networking components and infrastructure (LAN / WAN, TCP/IP, DHCP, DNS);
• Communication skills for interfacing with employees in a multitasking environment;
• Solid knowledge of information security principles and practices;
• Proficiency in Polish and English.

Benefits:

Why join Moon Active? 

• Be part of a leading global mobile gaming company with a unique product enjoyed by millions;
• Thrive in an exceptional, innovative, and dynamic environment;
• Enjoy full transparency and open communication with talented colleagues across teams;
• Take advantage of tremendous opportunities for professional growth and career advancement within a rapidly expanding company;
• Influence and help build personalized product experiences that impact millions of users worldwide.

We offer:

• Generous compensation; paid vacation and sick leave;
• Extensive medical and life insurance coverage for you and your family;
• CrossFit & running classes at the office and MultiSport card;  
• Comfortable and modern office located on Królewska 16 street in Warsaw;
• Free daily breakfasts and lunches, and a fully stocked kitchen with snacks and fruits;
• Latest tech equipment, including macOS devices;
• Training & Development/Tuition reimbursement;
• Friend Referral Program with generous bonuses;
• Fun and collaborative workplace culture with regular Friday Happy Hours and team gatherings;
• Relocation bonus for candidates moving to Warsaw;
• Bicycle and Car parking.

We Play to Win! We Play it Smart! We Play as a Team!

We are committed to investing in our employees and fostering a workplace that champions innovation, creativity, and collaboration. At Moon Active, we empower our team members to unleash their potential and achieve remarkable results every day. We encourage bold decision-making and believe that every individual has a significant impact on our success. Join us and level up your career in a supportive and high-achieving environment!

We are looking for a Middle Application Consultant to join our team and support business solutions based on Microsoft Dynamics 365 Business Central and related enterprise applications.

This role is perfect for someone with experience in ERP/CRM consulting or business application support who enjoys analyzing business needs, communicating with customers, and helping deliver effective functional solutions. You’ll work closely with clients and cross-functional teams, participate in workshops and testing activities, and contribute to successful system implementation and optimization.

Responsibilities:

• Provide consulting and functional support for Microsoft Dynamics 365 Business Central and related business applications
• Gather, analyze, and clarify business and functional requirements from customers and stakeholders
• Translate business needs into functional solutions and participate in solution validation activities
• Participate in business process analysis, solution discussions, and system configuration activities
• Lead User Acceptance Testing (UAT) sessions and support business validation activities
• Conduct customer workshops, demos, and end-user training sessions
• Analyze system behavior, troubleshoot application-related issues, and coordinate resolution with technical teams
• Manage operational requests and support diverse user groups
• Provide guidance and best practices for business process optimization and system usage
• Participate in requirements, solution design, estimation, and testing discussions throughout the software development lifecycle
• Verify system usability through workflow, interface, and use-case validation activities
• Support implementation, rollout, regression validation, and post-go-live stabilization activities
• Prepare functional and solution-related documentation according to business and project requirements

• Support audit, compliance, and process optimization activities related to business applications and operational processes

   

Requirements:

• 2+ years of experience in Application Consulting, ERP/CRM support, Functional Consulting, Key User, or related business application roles
• Experience working with ERP/CRM systems and enterprise business applications in a customer-facing or operational environment
• Solid understanding of business processes across finance, sales, operations, logistics, or supply chain domains
• Ability to analyze business needs, investigate complex issues, and propose effective functional solutions
• Experience communicating with customers, stakeholders, and cross-functional teams in a professional environment
• Ability to facilitate discussions, clarify requirements, and align business and technical teams
• Experience documenting functional requirements, business scenarios, testing activities, and solution-related documentation
• Understanding of software development lifecycle (SDLC), release processes, and testing approaches
• Experience participating in implementation, rollout, support, or stabilization activities for business applications
• Strong analytical thinking, problem-solving, and decision-making skills
• Strong communication and presentation skills with the ability to lead workshops, demos, or user sessions
• Proactive mindset, ownership, and ability to work independently in a dynamic environment
• Bachelor’s or Master’s degree in Business, IT, Economics, Finance, Management, or a related field
• English - Upper-Intermediate level or higher
   

What We Offer
 

Growth and Development

• Clear career path and transparent growth opportunities
• Work with international clients and partners
• Access to professional trainings, seminars, and certifications
• Internal knowledge sharing and mentorship from experienced experts
• Corporate English language courses

Team and Culture

• A professional, friendly, and collaborative team
• Transparent communication and regular feedback
• Supportive culture with a balance of professionalism and fun

Compensation and Benefits

• Competitive market-based compensation, linked to the EUR rate
• Annual salary reviews based on performance
• Flexible working hours (start between 8:00 and 10:00 AM)
• Hybrid or remote work options — choose what suits you best
• Clear processes without unnecessary bureaucracy
• Health insurance and mental health support program
• 20 paid vacation days and 10 paid sick leaves per year
• Healthy work-life balance

GR8 Tech builds B2B iGaming platforms for operators who play to lead.
 

We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions.

With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos.
 

Our ambition drives us. Our people make it real.

If you’re a challenger in spirit and a champion in action — join us.
 

Why this role exists:
 

This role exists to provide first-line technical support for clients, ensuring issues are identified, documented, and resolved efficiently while escalating complex problems to the appropriate teams.
 

What you’ll drive:
 

Incident handling and troubleshooting

• Reproducing, analyzing, and resolving technical issues or escalating when necessary.
• Creating and managing incident tickets, ensuring SLA compliance.

Collaboration and communication

• Working with internal teams (DevOps, QA, Product) to resolve problems.
• Acting as the first line of technical defense for clients with clear, professional communication.

Monitoring and escalation

• Monitoring product stability and notifying relevant teams during urgent incidents.

• Escalating unresolved or blocked issues according to internal procedures.

  
  What makes you a GR8 fit:

•  1+ years of experience in technical support, preferably within a B2B product company or the iGaming industry.
• English B2+ and fluency in Russian or Ukrainian.
• Hands-on experience with browser DevTools (inspecting elements, checking network tabs, and reproducing bugs).
• Practical skills in analyzing logs via Kibana (ELK stack) and monitoring dashboards in Grafana.
• Proficiency with Jira and Confluence for ticket tracking and documentation, alongside familiarity with ITIL processes.
• Full readiness to work in a shift-based schedule, including regular night shifts.
• Multitasking skills with the ability to handle a high volume of diverse incoming tickets and switch contexts fast.
   

Why you’ll love working here: 
 

Benefits Cafeteria — annual budget you allocate to:

Sports • Medical • Mental health • Home office • Languages.

Work-life & support

• Paid maternity/paternity leave + monthly childcare allowance.
• 20+ vacation days, unlimited sick leave, emergency time off.
• Remote-first + tech support + coworking compensation.
• Team events (online/offline/offsite).
• Learning culture with internal courses + growth programs.
   

Our culture & core values:

GR8 Tech culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back.

FUELLED BY TRUST: we’re open, honest, and have each other’s backs.

OWN YOUR GAME: we take initiative and own what we do.

ACCELER8: we move fast, focus smart, and keep it simple.

CHALLENGE ACCEPTED: we grow through challenges and stay curious.

BULLETPROOF: we’re resilient, ready, and always have a plan.

🚀 Hi! Welcome to Megafair — an international startup provider in the skill-based and slot iGaming niche, where excitement meets intellectual challenge. We create high-quality, innovative gaming products that set new industry standards and captivate players worldwide.

With a truly global team, we work across multiple markets, blending creativity, technology, and expertise to deliver exceptional gaming experiences. Our vision is bold, and our plans are big — this is your chance to join us from the ground up and grow together with a fast-scaling startup.

If you’re ready to be part of a team where every idea matters, challenges inspire, and achievements are celebrated, Megafair is the place to make your mark.
 

REQUIREMENTS

• 3+ years of experience in technical support, integrations, or game integrations within the iGaming industry;
• Experience working on the provider side and communicating with operators, aggregators, or gaming platforms;
• Strong understanding of APIs, REST, JSON, integration flows, logs, network basics, and troubleshooting;
• Experience supporting integrations from technical setup through successful go-live;
• Understanding of game lifecycle, transactions, game rounds, and game logic;
• Ability to investigate issues independently and identify root causes;
• Experience working with Jira, Postman, admin panels, reporting tools, or similar systems;
• Ability to read technical documentation and collaborate closely with developers;
• English level B2+.

WE OFFER

• Compensation: competitive salary;
• Tech tools: modern technical equipment;
• Time Off: 20 vacation days, 10 sick days annually;
• Work-Life Balance: flexible remote, options without time tracking;
• Language Learning: reimbursement for foreign language courses;
• Support network: work with a team you can learn from and every day;
• Diversity: we pride ourselves on our international working environment;
• Power supply: compensation for electricity, power banks, generator fuel, etc.;
• Professional Growth: emphasis on internal promotions for career advancement.

RESPONSIBILITIES

• Provide technical support to partners during integration and post-launch;
• Troubleshoot integration issues and investigate technical incidents;
• Work closely with operators, aggregators, and internal development teams;
• Support new game launches and ensure stable production releases;
• Analyze logs, API responses, and integration behaviour to identify problems;
• Coordinate technical communication with partners until issues are resolved;

• Maintain integration documentation and share technical knowledge internally.

   

CANDIDATE JOURNEY

Interview with Recruiter - Interview with Manager - Interview C-level

We are looking for a proactive and detail-oriented L2 Technical Support Specialist to join our iGaming Operations team and support the Turbo Games project.
You'll be responsible for monitoring platform performance, processing partner and internal requests, identifying operational issues, and ensuring incidents are resolved or escalated promptly. This role is ideal for someone who enjoys working with monitoring tools, analyzing data, and maintaining stable 24/7 operations.

Responsibilities:
- Monitor platform health and operational dashboards (Grafana, Power BI).
- Process incoming requests via Slack and Jira Service Management (JSM).
- Investigate incidents and resolve issues within the L2 scope.
- Escalate technical issues to Development, QA, Product, or Anti-Fraud teams.
- Monitor critical alerts, uptime, transaction failures, and fraud notifications.
- Perform scheduled fraud and anomaly checks during each shift.
- Ensure proper shift handover and maintain clear incident documentation.

Requirements:
- 1+ year of experience in Technical Support, Operations, or Monitoring.
- Strong analytical skills and attention to detail.
- Experience with monitoring tools (Grafana, Power BI, or similar).
- Ability to prioritize incidents and make informed decisions.
- Good written English and Ukrainian.
- Availability to work rotating shifts, including day and night shifts, weekends, and public holidays.

Nice to Have:
- Experience in iGaming, FinTech, or Payments.
- Familiarity with Back Office or transaction monitoring systems.
- Understanding of RTP, GGR, and betting/casino mechanics.
- Experience in a 24/7 Operations or NOC environment.

We Offer:
- 24/7 rotating schedule (day and night shifts).
- Structured onboarding and documented processes.
- Modern tools: Slack, Grafana, Power BI, Jira, Confluence.
- Close collaboration with Development, QA, Product, and Anti-Fraud teams.
- Opportunities for professional growth in a fast-growing iGaming company.

We offer:
🧘‍♂️ Work-life balance — even in challenging times
- We have created an environment where it’s pleasant to work and grow. You’ll find the balance between work and leisure and feel what it’s like to be part of a team that truly values you.

💻 Work format
- Choose where and how to work — from home, the office, or anywhere in the world.
- Convenient shift schedule (including mandatory night shifts)

🎉 Atmosphere and development
-  Gifts, giveaways, training, team buildings, and corporate events — you’ll never be bored with us!
-  Internal training, mentoring, access to courses.
-  Career growth without bureaucracy.

🏝 Vacation and sick leave
🗓 Annual paid leave: 15 working days + 3 additional days off
💊 Paid sick leave: 10 days per year
🧠 Professional support: access to psychologist consultations (compensation package may be extended)
💻 Online development: regular webinars, workshops, and trainings on both professional and general topics

🚀 Why us?
If you are looking for a friendly and ambitious product company that:
-  Uses modern technologies,
-  Values initiative and independence,
-  Is focused on the constant development of the team and the product

Then we are waiting for you! 🤝

We are looking for a Partner Support Specialist to join an international team operating within the OnlyFans / affiliate ecosystem.

This role combines support, operations, partner communication, and affiliate-related processes. The main focus is supporting account management workflows, onboarding partners, coordinating operational tasks, and building long-term relationships with creators, models, and partners.
 

Responsibilities

— Support account managers and help optimize daily operations
— Communicate with creators, models, and partners
— Onboard new partners and provide ongoing support
— Work with affiliate / traffic-related processes
— Coordinate operational and support tasks
— Assist with retention and long-term partner development
— Help improve internal workflows and processes
— Collaborate closely with traffic and affiliate teams
— Monitor communication quality and support processes
— Work in a fast-paced, high-volume environment.

Requirements

— Experience in support / customer success / operations
— Experience in OnlyFans / affiliate / creator economy is a strong plus
— Understanding of affiliate ecosystem and traffic workflows
— Experience working with creators/models/partners is preferred
— Basic understanding of online marketing and monetization processes
— Experience with American clients or international teams is a plus
— Ability to multitask and work in a dynamic environment
— Strong communication skills
— Proactive and self-driven personality
— Team Lead / mentoring experience is a plus

-Russian and English languages

Ideal Candidate

— Strong hands-on specialist
— Understands the specifics of the OnlyFans / affiliate industry
— Comfortable working in a high-volume operational environment
— Able to maintain long-term partner relationships
— Interested in growing toward account / partnership management

What We Offer

— Fully remote work
— International team and fast-growing environment
— Training and full onboarding process
— Career growth opportunities
— Competitive compensation structure (fix + bonuses)
— Opportunity to work with international creators and partners

TurboStars is a multi-product IT company delivering fast, high-quality, and advanced B2B solutions for the iGaming industry. We create technological products that ensure speed, reliability, and the best user experience for millions of players worldwide.

We are always looking for our people, and right now we are looking for a Support Manager who enjoys being involved in sports events and has a passion for sports.

Key Requirements:

• At least 1 year of experience in customer support (preferably in betting or iGaming)
• Fluent in English and Ukrainian, with the ability to switch easily between them
• Passion for sports and deep knowledge of the rules of at least five popular sports
• Awareness of current events in the sports world
• Excellent communication skills, ability to work under pressure, and adapt quickly to changes
• Ability to handle a high volume of requests and quickly find optimal solutions
• Strong analytical skills to identify customer issues and provide appropriate solutions
• Ability to collaborate effectively with internal teams/providers to resolve complex issues

Will be a plus:

• Strong understanding of betting mechanics and the gambling industry
• Experience with CRM systems

Responsibilities:

• Building and maintaining strong relationships with B2B clients through effective communication
• Handling client requests professionally and promptly (via messengers, email, and ticketing systems), ensuring quick resolution
• Close collaboration with cross-functional teams to quickly identify and resolve issues

We offer:
🧘‍♂️ Work-life balance — even in challenging times
- We have created an environment where it’s pleasant to work and grow. You’ll find the balance between work and leisure and feel what it’s like to be part of a team that truly values you.

💻 Work format
- Choose where and how to work — from home, the office, or anywhere in the world.
- Convenient shift schedule (including mandatory night shifts)

🎉 Atmosphere and development
-  Gifts, giveaways, training, team buildings, and corporate events — you’ll never be bored with us!
-  Internal training, mentoring, access to courses.
-  Career growth without bureaucracy.

🏝 Vacation and sick leave
 🗓 Annual paid leave: 15 working days + 3 additional days off
 💊 Paid sick leave: 10 days per year
 🧠 Professional support: access to psychologist consultations (compensation package may be extended)
 💻 Online development: regular webinars, workshops, and trainings on both professional and general topics

🚀 Why us?
If you are looking for a friendly and ambitious product company that:
-  Uses modern technologies,
-  Values initiative and independence,
-  Is focused on the constant development of the team and the product

Then we are waiting for you! 🤝

We are looking for an experienced IT Support / NOC Engineer with strong MSP or outsourced IT support experience. The person should be comfortable working with multiple client environments, handling tickets, troubleshooting Microsoft 365, Windows Server, endpoint devices, networking issues, security tools, backups, and cloud infrastructure.
 

The ideal candidate should not only react to support requests but also understand how to monitor systems, document recurring issues, communicate clearly with customers, and escalate problems when needed. This role requires someone reliable, structured, and able to work independently in a fast-moving support environment.

Responsibilities:

• Handle L1/L2 technical support requests for business users and client environments.Monitor customer infrastructure, cloud systems, servers, endpoints.
• Administer and troubleshoot Microsoft 365 services, including Exchange Online, Teams, Intune, Entra ID / Azure AD, and user access issues.
• Support Windows desktop, Windows Server, basic Mac OS.
• Work with Active Directory, DNS, DHCP, TCP/IP, VPN, remote desktop tools, and common network troubleshooting scenarios.
• Support security and endpoint protection tools such as Microsoft Defender, Bitdefender, Sophos or similar solutions.
• Work with RMM, PSA, ticketing, time tracking, and documentation platforms such as ConnectWise and ITglue.
• Communicate with third-party vendors and software support teams when deeper troubleshooting is required.
• Create, update, and maintain technical documentation, SOPs, troubleshooting guides, and client environment notes.
   

Required Skills:

• Strong experience in MSP, NOC, remote IT support, or outsourced infrastructure support.
• Good practical knowledge of Microsoft 365 administration: Exchange, Teams, Intune, Entra ID / Azure AD.
• Experience with Windows Server and Windows desktop support.
• Understanding of networking fundamentals: DNS, DHCP, TCP/IP, firewalls, VPNs, routers, switches.
• Experience with remote support tools such as TeamViewer, ScreenConnect or similar.
• Experience with ticketing and documentation discipline.Good written and spoken English for customer communication.
• Ability to support several clients or environments at the same time without losing structure.
• Ability to troubleshoot issues independently, gather details, analyze logs, and communicate next steps clearly.
   

Nice-to-Have Skills:

• Experience with MSP tools such as ConnectWise, Kaseya, or similar.
• Experience with security platforms such as Microsoft Defender, Sophos, Blackpoint, Ironscales, ConnectSecure, or similar.
• Basic PowerShell scripting for automation and troubleshooting.Experience supporting business software such as QuickBooks, Sage, tax/accounting software, or other client-specific applications.
• Certifications such as MS-900, Network+, Sophos, Datto, Microsoft 365, Azure Fundamentals, or similar.
• Experience with Citrix, RDS / Terminal Services, VMware ESXi, vSphere, Hyper-V, or Azure infrastructure.
   

Personal Qualities:

• Reliable and disciplined in daily support work.
• Calm under pressure, especially during incidents or urgent client requests.
• Strong customer-service mindset.
• Able to document work clearly and consistently.
• Flexible with different client environments, tools, and processes.
• Able to learn new systems quickly and ask the right questions when documentation is missing.
   

Hiring process: HR Interview; Technical Interview; Client Interview.

Schedule (Kyiv time): 15:00 - 00:00.
 

We offer:

• Competitive compensation
• B2B contract, paid sick leave, 20 days of paid vacation
• Free English lessons  
• Flexible work schedule  
• Official holidays are non-working days  
• Paid courses and certifications  
• Сoach / psychologist consultation  
• Workshops  
• Career development plan
• Mentoring Education  
• Medical Health Insurance

Why Choose Us? What Do We Offer that’s Exceptional?

1. Cutting-Edge Technologies on Real Projects: At Langate, you’ll work with the latest technologies on live projects. We’re a dynamic, fast-growing company, so you’ll find a minimal amount of legacy systems and plenty of opportunities to implement new technologies.
2. Work-Life Balance with Benefits: We value work-life balance and offer paid time off, including vacation days and sick leave. Remote work options and hearty life are part of the package too.
3. Investment in Your Growth: We’re committed to your professional development. You can expect training programs, courses, and opportunities to enhance your English language skills.
4. Team Building and Unity: We know that a happy team is a productive team. That’s why we organize team-building events and group activities to foster strong bonds and a sense of belonging.
    

When you choose us, you’re choosing a company that values innovation, invests in its employees, and provides a supportive and engaging work environment. Join us in shaping the future of technology!
 

Need more information? Welcome!

We are searching for a smart and efficient person with basic Linux experience, understanding of networking principles and at least intermediate English level to join us as a Technical Support Engineer. This role includes providing SRE-level technical support to our clients, monitoring clients’ infrastructure, handling incidents and creating basic documentation on a shift basis (including graveyard shifts).

Our primary area of competence is providing DevOps services and our technical support engineers can take free corporate DevOps course provided by our experienced mentors. The most prominent technical support engineers can be offered a transfer to DevOps department.

Duties:

- Providing 1–3 level technical support services

- Monitoring of Infrastructure and Integrations to other systems

- Incident and escalation reporting

- Reporting status and progress according to the project and company demands

- Creating and updating support and maintenance-related documentation

Mandatory skills:

-Experience with Linux

-Intermediate English level (writing)

-Understanding of networking principles and protocols

-Ability to accumulate information and make conclusions

Bonus points for:

- Git experience

- Grafana and Prometheus experience

- System administration experience

- Experience with at least one cloud provider (AWS/GCP/Azure/DigitalOcean)

- Understanding of containers

- Understanding of CI/CD and Infrastructure as Code principles

We offer:

-Remote-first working model (with office in Kremenchuck available)

-Accounting support

-Tax compensation

-Paid sick leaves and vacations

-Flexible working schedule

-English classes

-Health insurance

-Sports compensation

-Educational budget