Jobs Customer Support

Responsibilities
    • Handle player tickets: chat, email, WhatsApp.
    • Assist with deposits, withdrawals, KYC issues, and bonuses.
    • Escalate cases to Risk, VIP, Payments when needed.
    • Follow SLA, maintain high CSAT/NPS.
    • Work in shift-based 24/7 schedule.
    • Use Zendesk / Intercom / Freshdesk to manage workloads.
Requirements
    • Experience: 6–12 months (less is acceptable with strong language skills).
    • Spanish - B1 
    • English - B2 
    • Customer-oriented mindset, calm under pressure.
    • Basic understanding of casino terms and processes (training provided).
    • Experience with helpdesk tools."    

🚀 Hi! Welcome to Megafair — an international startup provider in the skill-based and slot iGaming niche, where excitement meets intellectual challenge. We create high-quality, innovative gaming products that set new industry standards and captivate players worldwide.

With a truly global team, we work across multiple markets, blending creativity, technology, and expertise to deliver exceptional gaming experiences. Our vision is bold, and our plans are big — this is your chance to join us from the ground up and grow together with a fast-scaling startup.

If you’re ready to be part of a team where every idea matters, challenges inspire, and achievements are celebrated, Megafair is the place to make your mark.

REQUIREMENTS

• 2+ years of experience in iGaming integrations or a similar technical role;
• Experience on the provider side, working with operators, aggregators, and platforms;
• Strong understanding of API, integration protocols, network basics, logs, and troubleshooting;
• End-to-end integration experience (from setup to go-live);
• Understanding of game flows (rounds, transactions, game logic);
• Experience with documentation, admin/reporting tools, and basic fraud checks;
• Experience with Jira or similar tools;

• English level B2+. 

   

WE OFFER

• Compensation: competitive salary;
• Tech tools: modern technical equipment;
• Time Off: 20 vacation days, 10 sick days annually;
• Work-Life Balance: flexible remote, options without time tracking;
• Language Learning: reimbursement for foreign language courses;
• Support network: work with a team you can learn from and every day;
• Diversity: we pride ourselves on our international working environment;
• Power supply: compensation for electricity, power banks, generator fuel, etc.;

• Professional Growth: emphasis on internal promotions for career advancement.

   

RESPONSIBILITIES

• Manage integrations with partners; 
• Provide technical support during and after integration;
• Monitor integration progress and timelines;
• Communicate with external partners and internal teams;

• Ensure stable launches and smooth go-live processes.

   

CANDIDATE JOURNEY

Interview with Recruiter - Interview with Manager - Interview C-level

We’re looking for a Support Specialist with a strong background in QA and a sharp eye for troubleshooting, integration, and issue resolution. You turn complex technical challenges into clear solutions, ensuring seamless operations for our partners and a flawless gaming experience.

🚀 Responsibilities

• Provide first-line support to operators and business partners via email, ticketing systems, and chat.
• Investigate and resolve issues related to game functionality, player sessions, transactions, jackpots, and integrations.
• Monitor incoming incidents and ensure timely responses according to SLA requirements.
• Escalate complex technical issues to Development, QA, or DevOps teams when necessary.
• Collect, analyze, and document issue details to facilitate troubleshooting.
• Maintain internal knowledge base articles and support documentation.
• Assist with game release support and post-launch monitoring.
• Participate in incident management and root cause analysis activities.
• Collaborate with Product, QA, and Engineering teams to improve service quality.

🧩 Requirements

• 2+ years of experience in Customer Support, Technical Support, Help Desk, or a similar role. 1+ years QA experience
• Strong communication skills in English (B2+ level).
• Experience working with ticketing systems (Zendesk, Freshdesk, ServiceNow, etc.).
• Basic understanding of web technologies, APIs, JSON, HTTP requests, and browser developer tools.
• Ability to work in a fast-paced environment and manage multiple priorities.

📄 Nice to Have

• Previous experience in iGaming, online casinos, sports betting, or the gaming industry.
• Understanding of game mechanics and player behavior.
• Experience with SQL and log analysis.
• Knowledge of monitoring tools and incident management processes.

🎁 Benefits

• 21 vacation days + 5 extra day-offs annually;
• 12 paid sick days;
• Fully remote format — work from anywhere you feel productive;
• Flexible schedule: start your day anytime between 08:00–12:00 CET;
• Fixed budget for health insurance and gym/fitness;
• We provide all required work equipment;
• Zero bureaucracy and direct communication with founders and C-level;
• Minimal meetings, async-friendly workflow;
• Startup energy: fast motion, creativity, and tight-knit communication;
• Business trips and team meetups several times per year;
• Multiple salary payout options (flexible formats);
• …And many more perks unlocked after we hit break-even.

We are searching for a smart and efficient person with basic Linux experience, understanding of networking principles and at least intermediate English level to join us as a Technical Support Engineer. This role includes providing SRE-level technical support to our clients, monitoring clients’ infrastructure, handling incidents and creating basic documentation on a shift basis (including graveyard shifts).

Our primary area of competence is providing DevOps services and our technical support engineers can take free corporate DevOps course provided by our experienced mentors. The most prominent technical support engineers can be offered a transfer to DevOps department.

Duties:

- Providing 1–3 level technical support services

- Monitoring of Infrastructure and Integrations to other systems

- Incident and escalation reporting

- Reporting status and progress according to the project and company demands

- Creating and updating support and maintenance-related documentation

Mandatory skills:

• Experience with Linux
• Intermediate English level (writing and speaking)
• Basic network protocol knowledge
• Understanding how the Internet works
• Ability to accumulate information and create conclusions

Bonus points for:

• Git experience
• Grafana and Prometheus experience
• Experience with at least one cloud provider (AWS/GCP/Azure/DigitalOcean)
• Understanding of containers
• Understanding of CI/CD and
• Infrastructure as Code principles

We offer:

-Remote-first working model (with office in Kremenchuck available)

-Accounting support

-Tax compensation

-Paid sick leaves and vacations

-Flexible working schedule

-English classes

-Health insurance

-Sports compensation

-Educational budget

We are searching for a smart and efficient person with basic Linux experience, understanding of networking principles and at least intermediate English level to join us as a Technical Support Engineer. This role includes providing SRE-level technical support to our clients, monitoring clients’ infrastructure, handling incidents and creating basic documentation on a shift basis (including graveyard shifts).

Our primary area of competence is providing DevOps services and our technical support engineers can take free corporate DevOps course provided by our experienced mentors. The most prominent technical support engineers can be offered a transfer to DevOps department.

Duties:

- Providing 1–3 level technical support services

- Monitoring of Infrastructure and Integrations to other systems

- Incident and escalation reporting

- Reporting status and progress according to the project and company demands

- Creating and updating support and maintenance-related documentation

Mandatory skills:

-Experience with Linux

-Intermediate English level (writing)

-Understanding of networking principles and protocols

-Ability to accumulate information and make conclusions

Bonus points for:

- Git experience

- Grafana and Prometheus experience

- System administration experience

- Experience with at least one cloud provider (AWS/GCP/Azure/DigitalOcean)

- Understanding of containers

- Understanding of CI/CD and Infrastructure as Code principles

We offer:

-Remote-first working model (with office in Kremenchuck available)

-Accounting support

-Tax compensation

-Paid sick leaves and vacations

-Flexible working schedule

-English classes

-Health insurance

-Sports compensation

-Educational budget

An international company is looking for a Junior Retention manager to strengthen the team that works with the African markets. Our company is a team of ambitious and creative experts who are continuously progressing and attaining remarkable feats. Join us if you want to enjoy your work!

What We Are Looking For:

• Experience in writing SMS/push/email/post texts is a mandatory requirement;
• English language proficiency at B2 level;
• Experience in copywriting will be an advantage;
• Previous work experience in sports industry will be advantageous for the retention manager position.

Responsibilities:

• Writing and sending promotional SMS manually (for sporting events, promotions, etc.);
• Writing and sending push notifications to browsers and applications;
• Creating automated SMS and push notification chains using CRM, Customer IO, and similar tools;
• Reporting and analytics of mass promotional mailings using CRM and Google Analytics 4;
• Writing, editing, and updating sales scripts for telesales;
• Segmenting the call base and assigning tasks to telesales;
• Creating a content plan for all promotional mailings (SMS, push, email).

We offer you:

• Flexible schedule and remote work;
• Support from Team Lead on various tasks;
• 20 working-days paid annual leave, 5 days paid sick leave, UA national holidays;
• High salary growth potential. Competitive compensation depending on success of your work and your results;
• A unique work environment where you can be a part of creating a new and innovative product.

An international company is looking for a Retention manager to strengthen the team that works with the African markets. Our company is a team of ambitious and creative experts who are continuously progressing and attaining remarkable feats. Join us if you want to enjoy your work!

What We Are Looking For:

• Experience in writing and sending SMS/push/email/post texts using CRM is a mandatory requirement;
• English language proficiency at B2 level;
• Experience in copywriting will be an advantage;
• Previous work experience in sports industry will be advantageous for the retention manager position.

• Writing and sending promotional SMS manually (for sporting events, promotions, etc.);
• Writing and sending push notifications to browsers and applications;
• Creating automated SMS and push notification chains using CRM, Customer IO, and similar tools;
• Reporting and analytics of mass promotional mailings using CRM and Google Analytics 4;
• Writing, editing, and updating sales scripts for telesales;
• Segmenting the call base and assigning tasks to telesales;
• Creating a content plan for all promotional mailings (SMS, push, email).

• Stable schedule and remote work;
• Support from Team Lead on various tasks;
• 20 working-days paid annual leave, 5 days paid sick leave, UA national holidays;
• High salary growth potential. Competitive compensation depending on success of your work and your results;
• A unique work environment where you can be a part of creating a new and innovative product.

An international company is looking for Support Manager to strengthen the team that works with the African markets. Our company is a team of ambitious and creative professionals who are constantly developing and achieving high results. You can become a part of our team.

Our expectations:

◉ Level of English language - B1 and above, knowledge of French language will be a plus;

◉ Ability to work with CRM services for customer support, the ability to configure them;

◉ Experience as a Support Manager will be a plus;

◉ Work in the betting industry will be an advantage.

Personal qualities that will help in the work:

◉ Attention to details;

◉ Responsibility;

Responsibilities:

◉ Customer support for technical issues of various kinds;

◉ Communication with payment systems and work with the product team; 

◉ Close interaction with the security service.

We offer:

◉ Remote work with a flexible schedule;

◉ Vacation - 20 working days;

◉ 5 days of paid sick leave;

◉ Competitive salary and the opportunity for career growth;

◉ Work in a friendly team, where everyone is an expert in his sphere and ready to help.

Send your Telegram @username and we will contact you faster!

About LimTC © Limitless Technology Consultants LLC:

LimTC is a Ukrainian outsourcing company that partners with international clients to help them grow — and we grow together with them. We build long-term collaborations where every team member plays a meaningful role.

From supporting business operations to managing structured workflows end-to-end, we take ownership and deliver real value. At LimTC, you’re not just a resource — you’re part of a trusted, heard, and empowered team.

We believe in initiative, reliability, and professional growth. Whether working with clients or supporting internal processes, your contribution matters. Join us and be part of a company where your work makes a difference every day.

About the Project:

You will be working with a UK-based company operating in the legal and real estate sectors, supporting internal processes and documentation workflows.

This role is focused on structured operational workflows and documentation management within an international project environment.

Important: this is not a legal role.

You will not provide legal advice, represent clients, or act as a legal specialist.

You will mainly work with systems, documentation, and internal processes.

The position is fully back-office: no calls and no direct client communication.

Key Functions:

Support structured case workflows and internal processes:

• Set up and maintain cases in internal systems (Leap — Legal Case Management System)
• Organize and maintain structured digital files (OneDrive / SharePoint)
• Create and manage documentation following standardized naming conventions and folder structures
• Support basic compliance-related processes (document checks and verification workflows such as KYC / AML)
• Collect, organize, and maintain client documentation in line with internal requirements
• Coordinate e-signature processes via DocuSign / Adobe Sign
• Update and track case progress using Monday.com and internal tracking spreadsheets (Excel / Google Sheets)
• Support financial and process-related steps (payment coordination, invoice preparation, property searches via relevant online systems)
• Work with systems such as Cashroom for financial coordination
• Ensure all records and documentation are accurate, well-structured, and ready for internal review

• Use Microsoft Outlook for day-to-day communication and coordination with the UK-based team

   

Required Experience / Characteristics:

• Advanced written English (B2+ level)
• Good spoken English for internal communication
• Strong attention to detail and accuracy
• Ability to follow structured processes and guidelines
• High level of responsibility and ownership
• Ability to manage multiple tasks and meet deadlines (SLA-driven work)
• Experience in operations, administration, or document-heavy roles is a plus
• Comfortable working with repetitive but important tasks
• Strong organizational and time management skills
• Ability to work independently and proactively flag issues

• Reliable, consistent, and process-oriented mindset

   

Working Schedule:

• Monday to Friday
• 11:30 AM — 8:00 PM (Kyiv time)
• 1-hour lunch break

Benefits:

• 100% remote work
• Stable, long-term project with a UK-based client
• Work in an international, professional environment
• No calls and no direct client communication
• Structured onboarding and full support from LimTC
• 18 paid vacation days
• 1 Volunteer Day
• Accounting and HR support
• This role is a great opportunity for candidates looking to transition from customer support to structured operations work, with less call-related stress and more focus on processes and organization.

We’re a fast-growing startup in the social discovery space. Our product is a premium marketplace where people from all over the world connect with each other. We grow quickly because we stay close to our users and build smart, AI-driven solutions for them.

Now we’re looking for a Customer Success Specialist to help our users feel supported, safe, and valued. You will communicate with customers through calls, email, and live chat, helping them resolve issues quickly and professionally.

Why You’ll Like Working With Us

• A small but strong team of 25+ people who have already shown proven success in creating high-impact businesses.
• Tasks that go beyond standard support: you’ll work with sensitive cases and partner with Product and Development teams.
• Grow alongside a fast-scaling international company and gain deep expertise in customer success within the social domain.
• Competitive pay, recognition for your work, and a clear path for professional growth.

What You’ll Do

• Build long-term, trust-based relationships with premium, high-value customers.
• Provide empathetic, professional, and tailored support, resolving issues quickly and fairly.
• Handle sensitive escalations, including billing disputes, service concerns, and legal-related cases.
• Track and understand customers' needs to deliver personalized, proactive solutions.
• Manage multiple tasks: from priority tickets and documentation to cross-team collaboration.
• Share insights with Operations, Product, and Development teams to influence product improvements and enhance customer satisfaction.

What We Expect

Must-Haves

• Responsibility: You own the result, not just the process.
• Advanced or Upper-Intermediate English (spoken and written) and fluent Ukrainian.
• Strong communication: empathy, patience, and active listening.
• Experience handling conflicts and sensitive situations.
• Proven experience working with VIP / premium users (high-value customers).
• Attention to detail and ability to manage several tasks at once.
• Readiness to work night shifts and adapt to rotating schedules

Nice-to-Haves

• 2+ years in Customer Success, Account Management, or VIP Support.
• Experience with Freshdesk or similar tools.
• Background in payments, disputes, or legal cases.
• Skills in reducing churn and building customer loyalty.

What You Get

• Competitive salary with growth potential.
• Flexible schedule: 120 hours per month, including 5−6 night shifts. 3/3 schedule: Morning 07:00 - 15:00, Afternoon 15:00 - 23:00, Night 23:00 - 07:00.
• Opportunities to learn: access to our library, mentorship, and regular feedback.
• Startup vibe: less bureaucracy, more freedom, direct impact.

• Recognition and rewards for great results.

   

How We Hire

1. HR interview
2. Test task
3. Interview with Head of Support 

Dripify is a pioneering remote-first IT product company specializing in the development of outreach automation products. We empower businesses by enhancing the efficiency and organization of their hiring, sales, and marketing communication processes. Our innovative solutions redefine the way companies approach outreach, making interactions more effective and seamless.

We are looking for a detail-oriented Customer Support Representative to join our international support team. The ideal candidate will provide timely and effective customer service via live chat and email. You’ll onboard and support users, troubleshoot technical issues, and collaborate with our product and engineering teams to ensure the best customer experience.
 

Requirements

— Advanced proficiency in English (Written).
— Minimum of 1 year of experience in customer support.
— Basic knowledge of ticketing systems (e.g., Intercom, Zendesk, JIRA, Salesforce, etc.).
— Previous experience in a SaaS business environment is highly desirable.
— Strong organizational skills, ability to manage multiple issues/projects, and exceptional communication skills.
— Working hours: 2 PM – 10 PM (UA time) from Monday to Friday.
— Performing on weekends by internal agreement.

Responsibilities

— Respond to customer inquiries via live chat and email.
— Resolve technical issues and escalate bugs or complex problems to relevant teams.
— Successfully onboard new users, conduct troubleshooting/onboarding calls with clients (occasional outbound calls) and ensure they are getting the most out of our platform.
— Advocating for the customer by taking their feedback and sharing it with other departments, to improve processes and product offerings.
— Maintain high standards of customer service by providing outstanding assistance.

Would be a plus

— Additional language would be nice (French/German)
— Previous experience with LinkedIn automation tools would be perfect

Work conditions

— 100% remote position, providing flexibility and work-life balance.
— Competitive salary reflecting your skills and expertise.
— 24 days of paid vacation per year to recharge and relax.
— 10 days of paid sick leave.
— Educational opportunities.
— Compensation budget for medical and hobby/sport expenses.
— Generous budget for birthdays and anniversaries.
— Online and offline team events.
— A collaborative and innovative work environment with passionate team members.

Hiring process:
✅Call with Recruiter — ✅Test task — ✅Interview with Customer Support Team Lead — ✅Reference check— ✅Offer

Langate is a trusted technology partner delivering digital solutions for business, healthcare, and education clients, with strong collaboration across the U.S. market. We value clear communication, ownership, and teamwork, and we’re looking for someone who can strengthen support processes and work effectively across teams. For this role, we’re seeking a candidate with solid experience in support or customer service leadership, process improvement, ticketing platforms, and service quality metrics. 

About the project: a healthcare technology company focused on simplifying insurance eligibility verification, coverage tracking, and payer communication for healthcare providers. Our platform helps billing teams, admissions staff, and revenue cycle leaders reduce delays, prevent denials, and improve reimbursement accuracy. We work with skilled nursing facilities, billing companies, and healthcare organizations that manage high volumes of patient coverage checks and payer communication. 

Requirements:  

• 5+ years of experience in a support or customer service role, preferably in a technology services company
• Experience with Freshdesk or similar ticketing/help desk platforms, including SLA setup, automation, and workflow optimization
• Ability to build and structure a knowledge base and improve support documentation
• Experience with client onboarding process improvement and service quality metrics
• Strong problem-solving skills and ability to handle L2/L3 support tickets independently
• Leadership mindset with the ability to coordinate support processes and improve team performance  

Responsibilities:

• Analyze the current support setup and restructure the support department processes
• Configure and optimize Freshdesk, including SLA rules, automation, and AI-based features
• Build and maintain a knowledge base for internal and client-facing support needs
• Improve and standardize the client onboarding process
• Handle L2/L3 support tickets and ensure high-quality issue resolution
• Coordinate support workflows and contribute to better team performance and accountability
• Define and track key support quality metrics such as CSAT, NPS, SLA compliance, and onboarding efficiency 

Team: 1 Team Lead, 2 Senior .NET Full Stack dev, 2 Middle .NET Full stack devs, 1 Senior Front-end dev, 2PMs, 3QAs, 1 DB developer, 2 BAs, 3 DevOPS engineers. You will be inside a Support team – 3 people.         

Schedule: 5/2, 8-hour working day (40 hr per week), Remote, Kyiv 15:00-00:00 (US overlap required).  

Hiring process: HR interview + tech specialists + Final interview with CEO 

We offer:  

• Competitive compensation
• B2B contract, paid sick leave, 20 days of paid vacation
• Free English lessons    
• Flexible work schedule    
• Official holidays are non-working days  
• Paid courses and certifications    
• Сoach / psychologist consultation   
• Workshops    
• Career development plan
• Mentoring Education    
• Medical Health Insurance 

Awery invites Support Manager to join the team. We are an international company that has been successfully launching IT solutions for the aviation industry around the world for more than 15 years. Join a rapidly growing and developing team!

www.awery.aero 

Knowledge and skills

• Ability to plan and prioritize tasks;
• Ability to multitask and quickly change priorities;
• The ability to understand the specifics of the program without using technical documentation;
• Ability to work with the issue tracking system (Jira);
• Ability to select and describe programming methods for describing tickets for developers;
• Understand the principles and features of communication with developers and customers;
• Understanding the principles of client-server interaction;

• Knowledge of English at an Upper- intermediate level and above.       

  Functional responsibilities

• Providing support to customers of the system on working days, from Monday to Friday.
• Reception and processing of requirements and project requests from the client or CEO in the Awery support system, client chats, individual chats with individual managers representing the interests of the client;
• Response to the client about the timing of the application ;
• Distribution of applications for further processing of PM;
• Writing tickets indicating the method for the developer\tester\designer;
• Keep customers up to date with the request.
• The development of our colleagues is the success of the company, so we have created the most comfortable conditions:

1. Removed.
2. Work schedule Mon-Fri 10:00—18:30 (flexible schedule possible).-Working hours of the support department from 8.00 to 21.00. Shift schedule by agreement.
3. Official employment/FOP.
4. Paid vacation and sick days.
5.  

About AweryAwery is an international company building IT solutions for the aviation industry. We have been servicing clients all over the world for more than 15 years.

We help to manage aviation businesses with our ERP software platform. Our clients are Commercial Airlines, Cargo Airlines, Private Operators, Aviation Service Providers, Air Charter Brokers, Freight Forwarders & Cargo GSA, On Board Couriers, Cargo Handling Companies (https://awery.aero/customers) Awery aims at increasing productivity, reliability, and efficiency, reducing human intervention/errors, saving time and efforts, and boosting profitability.

Company website: https://awery.aero

About the Company

Established in 2004, ALLSTARSIT was founded with a clear vision: to enhance the landscape of global IT employment by bridging the gap between companies and skilled professionals. The core belief was that assembling a team shouldn't be hindered by geographical constraints. Fast forward to the present day, ALLSTARSIT stands as an international outstaffing service provider committed to change the way businesses recruit, compensate, and oversee top talent worldwide.

With operational hubs scattered across Europe, Asia, and LATAM, and its headquarters situated in San Francisco, US, the company boasts a workforce of over 1,000 adept professionals. Spanning across more than 20 countries, ALLSTARSIT offers a diverse range of skilled employees across various verticals, including AI, cybersecurity, healthcare, fintech, telecom, media, and so on.

About the Project

Our client is a pioneer in bringing together enterprise networking and security into a single, centralized global cloud service. It is led by an industry veteran with a strong background in founding and investing in leading cybersecurity companies. Its innovative technology helped inspire an entirely new product category that was later defined by Gartner as “SASE,” a market projected to reach $28.5 billion by 2028.

Required skills:

• Strong will and aspiration in making the first step in the Networking and Information Systems Security industry.
• Strong computer skills with an emphasis on Networking, TCP/IP, Firewalls, and proxy servers.
• CCNA Certification or equivalent knowledge level.
• Familiarity with VPNs, IPSEC, security protocols, and standards.
• Great troubleshooting abilities and passion to dive into complicated technical problems in real production environments.
• Excellent oral and written communication skills with a passion for working with customers.
• Fluent English, both written and spoken - a must
• Ability to adapt and work efficiently in a rapidly changing, dynamic environment with a willingness to manage multiple simultaneous tasks.
• Ability to work effectively and thrive in a fast-paced environment.
• Ability to work with a globally dispersed, cross-cultural team
• Team player
• Commitment is required for a minimum of 5 shifts a week as well during weekends.
• Experience working with Cloud, SaaS technology provider- Advantage.
• Previous experience as a Support Engineer (Tier 1– security companies) will be a big advantage.

Scope of work:

• Provide technical support for Cato Networks customers around the world.
• Own and manage customer issues and see problems throughout resolution.
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues, keeping a positive and “can-do” attitude.
• Be a focal point for the customer’s needs and become a trusted advisor with customers by deeply understanding their business and aligning their needs with our solutions.
• Act as a customer advocate internally while effectively collaborating with internal teams, including product management, engineering, sales, and finance.
• Track and monitor customer status and identify both areas of concern and growth opportunities.
• Be a part of building and expanding the company’s Global Support Services.

One of the largest companies in the world (in its domain) is open to extending the project team with a Technical Support Analyst. He will provide second-level customer support with queries related to web-based client-facing and internal applications. The position also requires system administration and maintenance for the Data Center.

Required skills:

— 4 years of work experience providing 2nd and 3rd level technical and application support on internet-based enterprise software applications, APIs;
— experience in ticketing software;
— experience with database Management System: Microsoft SQL Server 2008+;
— understanding of XML, JSON, CSV, EDI, XLSX;
— experience with SQL queries, MongoDB, CosmosDB;
— scripting /automation using batch scripts, PowerShell; — experience analyzing application and server logs
— at least upper-intermediate English level.
 

Will be a plus:

— experience in application support, working with application performance monitoring tools (i.e. Dynatrace, New Relic, Datadog);
— Kubernetes’ knowledge;
— experience with using ITSM tools such as JIRA, ServiceNow would be an asset;
— professional Certifications such as ITIL, Microsoft Azure Administration, Microsoft Azure DevOps;
— experience with using ITSM tools such as JIRA, ServiceNow.

Responsibilities:

— resolve incidents and service requests following standard operating procedures. If needed, escalate issues to the appropriate specialists (Third or Expert Levels);
— maintenance could include applying OS patches, database patches, and certificates;
— install and configure new applications and deploy releases and enhancements to production systems and pre-production systems after hours;
— monitor, maintain and troubleshoot production computer systems, internet-based applications, and processes;
— perform root cause analysis and define actions to eliminate incident recurrences;
— develop and maintain Standard Operating Procedures (SOPs) and Knowledge Base, script to automate processes and generate reports;
— technical issues investigation, fix, or escalation;
— coordination between the operation and the engineering teams.

What do we offer:

•  Working schedule from 4 pm to 01.00 am (UTC+3);

• Paid vacations and sick leaves;
• Partial compensation for any sports activity;
• Medical insurance;
• Challenging, and fast-growing product;
• Opportunities to speak with clients and the development team only in English and free English classes;
• As a part of the team, you will be responsible for the production environments of the squad products that are used by thousands of customers worldwide.