Jobs
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Β· 182 views Β· 48 applications Β· 16d
Customer Success Manager
Full Remote Β· Countries of Europe or Ukraine Β· Product Β· 1 year of experience Β· Upper-IntermediateAbout Softoria & DataForSEO: Softoria is a product-first IT company with a strong focus on data, martech, and automation. We build long-term, scalable solutions that power real businesses β and one of our core projects is DataForSEO. DataForSEO is a...About Softoria & DataForSEO:
Softoria is a product-first IT company with a strong focus on data, martech, and automation. We build long-term, scalable solutions that power real businesses β and one of our core projects is DataForSEO.
DataForSEO is a trusted SEO data provider offering powerful API solutions for SaaS platforms and SEO agencies worldwide. We help businesses access high-volume, reliable, and flexible SEO data β and weβre growing fast.
About the Role:
Weβre looking for a Customer Success Manager whoβs proactive, detail-oriented, and genuinely enjoys helping people. Youβll be the key point of contact for new and existing clients, helping them get the most out of our product while building long-term relationships based on trust and value.
Key Responsibilities:
- Maintain and manage client records in our CRM (PipeDrive)
- Support customers via email and occasional video calls (~4 calls/week)
- Provide proactive communication β helping clients optimize their use of DataForSEO
- Strengthen client loyalty by offering bonuses, relevant product recommendations, and onboarding support
- Collaborate with the product, tech, and support teams to improve the overall customer journey
Requirements:
- English level: B2+ (written and spoken)
- Strong communication and interpersonal skills
- Willingness to understand technical basics of the product (weβll help!)
- Previous customer support or success experience is a plus, but not required
What You Get:
- π΅ Competitive salary in USD
- π‘ Full remote or option to work from our cozy Kyiv office
- π€ A no-bullshit team with great vibes and zero micromanagement
- π± Real opportunities to grow β both professionally and financially
- β Clear onboarding and well-set internal processes
- π Experience working with Tier-1 international clients and trusted B2B platforms like Make & n8n
- π Education budget (courses, books, events) + access to our internal course library
- π§ββοΈ 30 days of paid vacation per year
- βοΈ Official employment and long-term collaboration
Join us if youβre ready to grow with a product that powers some of the most innovative platforms in the SEO and martech space.
Letβs build something great β and have fun doing it. -
Β· 228 views Β· 26 applications Β· 16d
Junior Customer Support Agent at Profitable Healthcare Startup to $1500
Full Remote Β· Countries of Europe or Ukraine Β· 1 year of experience Β· Advanced/FluentHiring junior support agents with fluent English who are organized and smart. Offering happy customers, top pay, unlimited vacation, company laptop. Vital healthcare service. No experience required. About us: Stealth-mode healthcare startup. We make it...Hiring junior support agents with fluent English who are organized and smart. Offering happy customers, top pay, unlimited vacation, company laptop. Vital healthcare service. No experience required.
About us:
- Stealth-mode healthcare startup. We make it easy and cheap to buy high-quality healthcare services so that every patient can get the care they need.
- Small, Remote Team. Weβre a 9 person team based in the US and Ukraine.
- Profitable. So we offer stable employment.
Job Benefits:
- Good salary. $800 - $1,500 (gross) per month.
- Customer-friendly company. You can do what it takes to make customers happy.
- Great product. Customers love our product.
- Unlimited vacation days. Take time when you need it.
- Company laptop. Weβll provide you with an Apple laptop.
- Remote. Work from home.
- Training. Youβll be mentored by our Support Lead who has more than 6 years of experience at the company.
- Career growth. If you excel in support, youβll have the opportunity to grow into a more senior role.
- Patient impact. Help provide patients an important healthcare service.
What youβll do:
- US East Coast Hours. Youβll work East Coast US Hours (3pm to Midnight Ukrainian Time) Monday through Friday. There is also the option to work Saturdays for extra pay.
- Support by Phone and Email. You'll answer phone calls and emails from customers (no chat).
- Healthcare Operations. Youβll work with our lab and doctor partners to resolve patient issues.
- Provide product feedback. Youβll provide feedback to the engineering team on how to improve the customer experience.
Job requirements:
- Fluent in English. Both written and spoken.
- Meticulous organization skills. You probably enjoy color-coding your calendar and hitting inbox 0.
- Eager to improve. You want to learn and advance your career.
Recruiting process:
- An online assessment followed by three interviews over Zoom.
- Weβll reply within 1 business day after each recruitment step.
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Β· 147 views Β· 15 applications Β· 16d
Customer Success Manager (EN / FR speaking)
Full Remote Β· Worldwide Β· Product Β· 1 year of experience Β· Upper-IntermediateRequired Skills: β’ Possess perfect communication skills. β’ High emotional intelligence, empathy and patience when dealing with customers. β’ Can and enjoy explaining processes step by step and guiding customers. β’ Advanced written and spoken English and...Required Skills:
β’ Possess perfect communication skills.
β’ High emotional intelligence, empathy and patience when dealing with customers.
β’ Can and enjoy explaining processes step by step and guiding customers.
β’ Advanced written and spoken English and French (minimum B2).
β’ Previous experience in customer service in the gaming or iGaming industry (preferred).
β’ Polished and professional telephone manners
β’ Flexible and adaptable.
β’ Disciplined with a strong work ethic.
β’ Ability to multi-task.
β’ Stress-resistant.
β’ Proven ability to meet and exceed targets.
Responsibilities:
β’ Communicate with French-speaking customers via calls (primarily), email β ensuring a smooth, personalized, and engaging user experience. Present relevant bonus offers to increase activity and satisfaction.
β’ Identify user needs, understand their preferences and guide them toward the most suitable offers or features.
β’ Check and investigate issues on the platform by simulating user actions or testing scenarios. Report and document any technical problems clearly.
β’ Maintain a quality control efficiency of at least 80%.
β’ Achieve a minimum of 80-100 calls per shift.
β’ Ensure call efficiency of at least 35%.
β’ Leverage the existing customer base provided by your team leader for effective outreach.
β’ Establish strong relationships with customers, gaining their trust and confidence through attentive listening and empathetic communication.
β’ Demonstrate a comprehensive understanding of the company's products and services, effectively presenting them to customers and highlighting their benefits.
β’ Address customer objections calmly and persuasively, providing clear and convincing explanations to overcome concerns and secure sales.
β’ Identify and refer potential VIP customers to the VIP base.
β’ Escalate user issues to the relevant department and coordinate with internal teams to ensure timely resolution.
β’ Follow up with clients to ensure issues are resolved and promotions are correctly activated or used.
β’ Share ideas for feature improvements, user experience enhancements, and workaround solutions with internal teams.
β’ Inform users about new bonuses, games, and promotions β especially those tailored to their interests.
β’ Gather feedback directly from players and share insights with Product, Sales, and Marketing teams to improve offerings.
β’ Assist in onboarding and supporting new team members with product and process training (French support focus).
β’ Keep clear and accurate records of calls, cases, and work outcomes in Backoffice and internal working files.
β’ Consistently hit and exceed service KPIs β including contact rate, conversion rate, and customer satisfaction.
β’ Contribute to the growth of the team by mentoring less experienced agents and sharing your best practices.
β’ Stay sharp and informed through regular knowledge checks and product training to ensure top performance.
General terms and conditions:
β’ 9 hours shifts
β’ 21 working days of paid vacation in a year;
β’ 10 working days of paid sick leave in a year;
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Β· 86 views Β· 7 applications Β· 16d
Training and User Success Specialist
Full Remote Β· Countries of Europe or Ukraine Β· Product Β· 1 year of experience Β· Advanced/FluentPosition Overview: We are looking for a highly motivated Training and User Success Specialist to join our dynamic team. Fluency in English is required, and Spanish is a strong plus, as many of our clients are Spanish-speaking. The ideal candidate will...Position Overview:
We are looking for a highly motivated Training and User Success Specialist to join our dynamic team. Fluency in English is required, and Spanish is a strong plus, as many of our clients are Spanish-speaking. The ideal candidate will excel in delivering high-quality training sessions, providing exceptional user support, and ensuring client success. This role requires excellent communication skills, a passion for helping others, and the ability to thrive in a fast-paced environment.
Our Requirements:
- Fluent/advanced in English
- Fluent/advanced in Spanish (Strong Plus);
- Previous experience in a training, user or customer success role;
- Ability to work night shifts: probation period (3 months) working hours 15:00 β 00:00 Kyiv Time, and after the probation period working hours 16:00 β 01:00 Kyiv Time;
- Proficient PC user (General Microsoft Windows knowledge);
- Technical background or a strong desire to explore the field of software and hardware products;
- Strong training and time-management skills;
- Excellent communication and listening skills;
- Understanding of conflict resolution;
- Empathy, positive attitude, and self-control.
Optional:
- Technical background and IT education;
- Previous experience in a training or user success role;
- Experience in working with CRM and Atlassian Tools;
- Familiarity with the telecom industry or POS systems is a plus.
Key Responsibilities:
- Deliver engaging and effective training sessions in English (required) and Spanish (preferred, but a strong plus for supporting Spanish-speaking clients);
- Develop and update training materials, including presentations, manuals, and online resources;
- Conduct one-on-one and group training sessions;
- Provide ongoing support to users, promptly addressing their questions and concerns;
- Collaborate with Customer Support and Account Management teams to continuously improve training programs and materials;
- Monitor and assess the effectiveness of training programs, making necessary adjustments;
- Perform customer success calls to ensure users are satisfied and effectively utilizing our services;
- Work closely with Customer Support and Product teams to resolve user issues and provide feedback for product improvements;
- Maintain accurate records of training sessions and user interactions;
- Participate in team meetings and contribute to the development of new training initiatives.
Benefits:
- Ability to work in sua ccessful U.S. IT company with an international team;
- Career and proficiency development plans;
- Competitive salary;
- Paid vacation and sick leave;
- Health insurance;
- Referral program;
- Collaborative, hands-on community culture where all voices are welcome;
- Opportunities for professional growth in a rapidly expanding company.
Join us at B2B Soft, where innovation, user success, and career development are at the forefront of what we do. If you are ready to take on a new challenge and make a significant impact, we would love to hear from you!
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Β· 113 views Β· 35 applications Β· 16d
Customer Support Representative
Full Remote Β· Worldwide Β· 2 years of experience Β· Upper-IntermediateWe are looking for a Customer Support Specialist to provide excellent service across our client project. Our client is a cloud-based ERP system designed for manufacturing businesses, is looking for a proactive and tech-savvy CSR to support and engage our...We are looking for a Customer Support Specialist to provide excellent service across our client project. Our client is a cloud-based ERP system designed for manufacturing businesses, is looking for a proactive and tech-savvy CSR to support and engage our growing customer base. Youβll play a vital role in both onboarding and supporting customers, ensuring they get the most value from the platform.
Requirements:
βοΈBackground in company administration, material logistics, or manufacturing;
βοΈStrong communication & training skills β able to explain complex features clearly;
βοΈExperience with business systems setup or implementation;
βοΈComfortable with pre- and post-sales customer interaction, but no cold sales.Responsibilities:
βBecome a system expert in the Online platform to guide customers through setup and usage;
βConfigure the Online platform using data provided by customers;
βConduct live screen-sharing sessions and video calls to train and support customers;
βHandle customer interactions through Zendesk (tickets and chat); manage occasional calls via Zadarma;
βAssist with both pre-sale engagement (answering product questions, following up with interested leads) and post-sale support;
βManage and nurture existing customer accounts β no cold outreach;
βConduct regression testing on new system releases to ensure key use cases function correctly;
βCollaborate with the team using Microsoft Teams and PipeDrive.Would be a plus:
βοΈ1β2 years of experience in Customer Support, Customer Success, or a similar role;
βοΈFamiliar with Zendesk.Work conditions:
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βRemote work;
βThe probation period: two months;
βSchedule: MonβFri, 9:00 AM β 5:00 PM UK time (11:00-19:00 Ukrainian time). -
Β· 105 views Β· 17 applications Β· 15d
Customer Support Agent
Full Remote Β· Countries of Europe or Ukraine Β· Product Β· 1 year of experience Β· Upper-IntermediateStay Group is an innovative Marketing Π‘ompany with a mission to help businesses acquire their target customers and create top-tier solutions in the iGaming and entertainment industry. Currently, we are in search of our perfect Customer Support Agent, who...Stay Group is an innovative Marketing Π‘ompany with a mission to help businesses acquire their target customers and create top-tier solutions in the iGaming and entertainment industry. Currently, we are in search of our perfect Customer Support Agent, who will join our team to achieve better results together.
Requirements:
- English language at an Upper-intermediate level.
- Proactive approach.
- Sense of responsibility and ability to work in a team.
- Resilience and good communication skills.
- Passion for the customer service industry and the ability to work in different shifts.
- Positive attitude towards gambling.
Responsibilities:
- Work with a large volume of live chats and emails.
- Provide accurate, reliable, and comprehensive information to customers.
- Adhere to communication procedures, instructions, and policies.
- Support other business units by communicating with customers and documenting customer inquiries.
- Manage complaints and provide appropriate problem resolutions within established deadlines.
Nice to have:
- Experience in customer support/sales/ fields.
Benefits:
- Freedom to choose where to work: work from anywhere in the world with the freedom of remote options, or join our dynamic offices in Lutsk and Kyiv for an inspiring in-person experience.
- Flexibility: enjoy flexible working hours that let you balance your personal and professional life while staying focused on delivering great results.
- Corporate English speaking club: improve your English proficiency with regular practice and expert guidance.
- A Culture That Cares: thrive in a friendly environment where a strong corporate culture builds connections, drives innovation, and makes you feel truly valued.
- Comfort Fuels Success: experience comfortable conditions that inspire productivity and foster professional growth, giving you the tools and space to excel.
- Accelerate Your Growth: seize career advancement opportunities in a rapidly expanding marketing company. As the company scales, so will your professional journey.
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Β· 194 views Β· 14 applications Β· 14d
Customer Support and Operation to $1700
Full Remote Β· Ukraine Β· 2 years of experience Β· Upper-IntermediateWeβre looking for a motivated and detail-oriented individual based in Ukraine to join the Helvetus.com team. Your main responsibilities will include handling all aspects of customer support (email, chat, etc.), managing order fulfillment in the backend...Weβre looking for a motivated and detail-oriented individual based in Ukraine to join the Helvetus.com team. Your main responsibilities will include handling all aspects of customer support (email, chat, etc.), managing order fulfillment in the backend (Shopify, shipping coordination, etc.), and assisting our COO with various operational and administrative tasks. Strong English communication skills are essential.
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Β· 48 views Β· 14 applications Β· 14d
VIP Manager
Full Remote Β· Worldwide Β· Product Β· 1 year of experience Β· Pre-IntermediateWe are a group of companies that has been operating globally since 2020. We are represented on the market by several sports and casino brands. Over the past year, we have successfully doubled our scale and received the Best Sportsbook Operator award at...We are a group of companies that has been operating globally since 2020. We are represented on the market by several sports and casino brands. Over the past year, we have successfully doubled our scale and received the Best Sportsbook Operator award at the SiGMA Awards. We are currently continuing to develop actively and are recruiting for the positions VIP Manager.
The ideal candidate will have experience in the industry, be organized and motivated, and we guarantee a pleasant atmosphere with opportunities for growth.
What you need to do:
1. Management of VIP portfolio of clients.
2. Building and maintaining long-term personalized relationships with key players.
3. Regular interaction with clients (e-mail, messengers, etc.).
4. Increasing customer loyalty and retention.
5. Control of βred flagsβ - timely response to signs of decreased customer activity and/or logic of their behavior.
6. Identifying growth potential (Upsell) or risk of leaving (Retention Alert).
7. Working with CRM and reporting.
8. Compiling regular reports on customer activity.
9. Participation in the development of VIP-campaigns and loyalty programs.
What hard skills do you need to have:
1. experience of working at the position of VIP / Retention / Account Manager in iGaming from 1 year
2. Understanding of VIP user experience (motivation, triggers, activity cycle)
3. Excellent communication skills, including written communication skills
4. Confident user of CRM
5.Ability to analyze player behavior and build hypotheses based on data
6. Literate English (verbal and written) - B2+ level (used in work on a daily basis)
7. Good understanding of sports betting: types of bets, odds, live betting, sports (especially soccer, tennis, basketball, hockey).
8. Knowledge of popular casino games and providers: slots, live-casino.
9. Ability to explain or suggest a relevant game/event to suit the interests of a particular player.
10. Understanding of promotional mechanics: which bonuses work on which segments (freespins, matched bonus, reload, etc.).
What soft skills are needed:
- Communication Skills: Ability to clearly convey information and ideas.
- Problem-Solving: Ability to identify issues, analyze situations, and develop effective solutions.
- Adaptability: Flexibility in responding to changing conditions and willingness to learn new skills.
- Teamwork.
- Time Management.
- Critical Thinking.
What do we offer?
- Remote work.
- Flexible working hours.
- Competitive salary paid on time.
- Friendly and proactive team.
- No bureaucracy, unnecessary reports, or calls.
- 20 days of paid leave, 5 sick leave and holidays are days off.
What are the stages of selection?
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Stage 1: interview with a recruiter.
Stage 2: interview with the hiring manager.
Stage 3: job offer! -
Β· 39 views Β· 2 applications Β· 14d
Affiliate Revenue Operations
Full Remote Β· Worldwide Β· Product Β· 4 years of experience Β· Upper-IntermediateAs Senior Affiliate Revenue Operations, you will be responsible for overseeing and optimizing the entire operational workflow that sits between Sales, Affiliate Managers, and Finance β including revenue confirmations, payment preparations, partner...As Senior Affiliate Revenue Operations, you will be responsible for overseeing and optimizing the entire operational workflow that sits between Sales, Affiliate Managers, and Finance β including revenue confirmations, payment preparations, partner onboarding, and system reconciliations.
Youβll manage one Operations Assistant and work closely with the CFO to build a scalable, risk-mitigated, and efficient process framework.
KEY RESPONSIBILITIES
Revenue Management & Advertiser Workflow
- Own the monthly advertiser reporting process from end to end
- Confirm revenues with Sales, Affise platform, and advertiser-side confirmations
- Manage follow-ups and email communications post-15th of every month until full confirmation
- Maintain and audit the bad debt list
- Supervise delta adjustments (positive/negative) in reporting and Affise
- Validate rejection handling and escalate anomalies Proactively engage partner advertisers finance with overdue balances to accelerate payment and reduce days-sales-outstanding
Affiliate Management
- Oversee preparation and weekly update of affiliate monthly reports
- Reconcile data between Affise and the internal Accounts Payable Automation tool
- Validate new affiliate IDs and ensure complete info handoff to Finance
- Approve reviewed payments submitted by Affiliate Managers
- Prepare weekly payment lists and monitor approval cycles
- Request and track top-up of payment methods as needed
Systems & Tools Oversight - Own Accounts Payable Automation tool management
- Liaise with Tech and Product teams for improvements and escalations
Operational Strategy & Improvement - Identify inefficiencies and redesign processes to scale
- Define and track operational KPIs; report performance to CFO
- Ensure clear process documentation and internal compliance with audit standards
- Lead weekly syncs with Finance and cross-functional stakeholders
REQUIREMENTS
Must-Have Qualifications
- 4+ years in Operations, Revenue Ops, or Finance Operations
- Strong experience working in fast-paced, tech-enabled companies (e.g. AdTech, SaaS, FinTech)
- High proficiency in tools like Excel/Google Sheets, CRM/ERP platforms, and workflow trackers
- Experience with Performance Marketing & Mobile Attribution Platform platforms (e.g. Affise) and internal reconciliation/payment tools (e.g. Accounts Payable Automation tools, or similar)
- Proven ability to own cross-functional processes and lead small teams
- Excellent written and verbal communication in English
β Bonus Points
- Background in performance marketing, media buying, or subscription-based business models
- Experience working in remote-first environments
- Familiarity with KPI frameworks, RACI models, and audit procedures
WHAT WE'RE LOOKING FOR - Highly organized and detail-oriented
- Strong sense of ownership and accountability
- A problem-solver who thinks process-first
- Comfortable navigating ambiguity and scaling systems
- Able to work independently but collaborate cross-functionally
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Β· 136 views Β· 25 applications Β· 14d
Customer Support Team Lead
Full Remote Β· Countries of Europe or Ukraine Β· Product Β· 5 years of experience Β· Advanced/FluentMilliorize provides end-to-end platforms and services for the iGaming industry. Our focus is delivering Social Casinos with superior player experiences using gamification, customisation, and cutting-edge tech. Our solutions cater to the specific needs of...Milliorize provides end-to-end platforms and services for the iGaming industry. Our focus is delivering Social Casinos with superior player experiences using gamification, customisation, and cutting-edge tech. Our solutions cater to the specific needs of any iGaming operator, creating an engaging environment for players. We are passionate about the future of iGaming and take pride in providing a competitive edge to our players.
About the Role
Weβre looking for a hands-on and experienced Lead Customer Success Manager to oversee customer operations for a fast-growing social casino product. In this role, you'll lead cross-functional support teams (Customer Support, KYC, and Payments), ensuring exceptional player experience, compliance with regulations, and seamless collaboration with Product, Finance, and Marketing.If you're a strong communicator, detail-oriented, and passionate about team leadership, process improvement, and customer experience in the iGaming space β this is the perfect next step.
Responsibilities:
Customer Support Operations
- Lead and supervise a distributed team of 5 Customer Support agents (in-house + outsourced across shifts).
- Monitor team KPIs, performance, and service quality across all time zones.
- Handle escalated cases and implement efficient resolution workflows.
- Ensure agents are trained on new product updates, promotions, and casino policies.
KYC & Compliance
- Oversee identity verification processes via tools like Sumsub or similar (Veriff, Jumio, Seon).
- Ensure full compliance with AML and responsible gaming regulations in sweepstakes operations.
- Monitor risk signals, suspicious behavior, and initiate investigations.
Payment & Risk Operations
- Supervise the resolution of payment disputes (withdrawal delays, chargebacks).
- Collaborate with Finance and payment providers to address complex issues.
- Track dispute trends and implement process improvements.
Cross-Functional Collaboration
- Act as the voice of the player by sharing feedback with Product, Marketing, and Tech teams.
- Align customer operations with retention initiatives and user journey optimizations.
Team Development
- Conduct performance reviews, give regular feedback, and lead training efforts.
- Cultivate a positive, proactive support culture that values empathy and accountability.
Requirements
- 5+ years in iGaming (support, KYC, fraud, or payments), ideally in a leadership or senior role.
- Strong knowledge of AML/compliance in online gambling or sweepstakes.
- Experience with support tools (Zendesk, Intercom, Salesforce, Freshdesk).
- Hands-on experience with fraud/KYC tools: Sumsub, Jumio, Seon, Veriff, etc.
- Strong team management, escalation handling, and cross-department collaboration skills.
- Fluent English β verbal and written.
Who will you have the opportunity to meet during the hiring process (stages): Π‘all, HR interview, Tech Interview, Management interview
Why Join Us?
- Be a part of a collaborative and innovative team.
- Work on impactful projects with a global reach.
- Opportunity to take ownership and implement your ideas to drive real results.
What we can offer you:
- We have stable and highly-functioning processes β everyone has their own role and clear responsibilities, so decisions are made quickly and without unnecessary approvals.
- You will have enough independence to make decisions that can affect not only the project but also the work of the company.
- We are a team of like-minded experts who create interesting products during working hours, and enjoy spending free time together.
- Do you like to learn something new in your profession or do you want to improve your English? We will be happy to pay 50% of the cost of courses/conferences/speaking clubs.
- Do you want an individual development plan? We will form one especially for you + you can count on mentoring from our seniors and leaders.
- Do you have a friend who is currently looking for new job opportunities? Recommend them to us and get a bonus.
- And what if you want to relax? Then we have 21 working days off.
- What if you are feeling bad? You can take 5 sick leaves a year.
A little more information that you may find useful:
- our adaptation period lasts 3 months, this period of time is enough for us to understand each other better;
- there is a performance review after each year of our collaboration where we use a skills map to track your growth;
- we really have no boundaries in the truest sense of the word β we have flexible working day, remote or office is up to you.
Of course, we have a referral bonus system. So if you have a friend who likes our job opening, you can give us their telegram contact, and we in turn will thank you with a bonus if we start working with them!
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Β· 226 views Β· 13 applications Β· 13d
Customer Support Agent
Full Remote Β· Ukraine Β· 0.5 years of experience Β· Upper-IntermediateAre you passionate about delivering excellent customer service while working in a dynamic, fast-paced environment? Weβre looking for a Customer Support Agent to join our team and provide top-notch assistance to our users. Working schedule: Tuesday,...Are you passionate about delivering excellent customer service while working in a dynamic, fast-paced environment? Weβre looking for a Customer Support Agent to join our team and provide top-notch assistance to our users.
Working schedule:
Tuesday, Wednesday, Thursday, Friday - 8 PM - 3 AM
Saturday - 1 PM - 11 PMRequirements:
- Ability to understand client needs and handle the negotiation process
- Exceptional communication and problem-solving abilities.
- Experience in installing and setting up the themes and plugins
- Understanding of the development processes and software lifecycle
- Knowledge of CSS and website theme layouts
- Familiarity with the Shopify platform (app installations, theme customizations, etc.).
- Attentiveness to details
- Analytical mind and problem-solving aptitude
- Strong organizational skills
- Strong multitasking skills to manage several conversations and tasks simultaneously.
- Ability to remain organized and calm under pressure.Responsibilities:
- Manage support tickets - help customers solve their issues.
- Ask customers targeted questions to quickly understand the root of the problem.
- Provide fast and quality support for our themes and plugins.
- Submit, test task for fixes (from clients, or Theme bugs).
- Cooperate with developers and other units (Project Managers, QA, - Frontend, Backend, Design, Support, etc).
What We Offer:- A work culture built on mutual success, trust, and continuous growth;
- Competitive compensation with clearly scheduled salary reviews and raises;
- A high-performing project management team and an inspiring atmosphere of camaraderie;
- The opportunity to lead a talented team of top-tier developers and designers;
- Sports compensation to help you stay active and energized;
- Paid vacation and sick leave β because your well-being matters;
- Comprehensive health insurance coverage;
- A modern, comfortable office in the center of Lviv;
- An amazing team, warm atmosphere, and engaging corporate events.
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Β· 63 views Β· 2 applications Β· 13d
Tech Ops Manager/L2 Support
Full Remote Β· EU Β· Product Β· 5 years of experience Β· Advanced/FluentAbout the Role We are evolving our Tech Ops team to become a proactive force in ensuring the performance, reliability, and operational insight of our production systems. As Technical Operations Manager, you will lead this transformation β balancing deep...About the Role
We are evolving our Tech Ops team to become a proactive force in ensuring the performance, reliability, and operational insight of our production systems. As Technical Operations Manager, you will lead this transformation β balancing deep tactical ownership of live systems with a broader strategic focus on monitoring, automation, and scalable operations.
You will manage complex production environments, triage incidents, support dealer upgrades, drive automation for configurations, and generate critical reporting for business and technical teams.About the Platform
Wireless Standard POS (www.b2bsoft.com) is a leading POS and E-Commerce platform designed for telecom retailers. It powers thousands of stores with tools for inventory, payments, activations, commissions, customer engagement, and third-party integrations. Our system is highly configurable, multi-tenant, and serves a fast-paced and regulated industry.
What You'll Do
Application Support & Troubleshooting
- Act as 2nd-line escalation for complex issues raised via CS or internal teams.
- Investigate system behavior using logs (GrayLog), SQL, API tools, and browser/network debugging.
- Participate in incident response efforts: provide initial triage, escalate to Product/Engineering/Infra, and lead postmortem inputs.
- Execute and validate dealer upgrades, including BETA rollout, PAT verification, and environment readiness.
Monitoring, Insights & Automation
- Own and evolve monitoring dashboards (GrayLog, Elastic, etc.) for key application and business metrics.
- Implement alerting strategies to detect system anomalies and degraded performance.
- Propose and produce automation for routine production configuration (via scripting or handoff to Delivery team).
- Generate usage, error, and impact reports for internal stakeholders (Product, Delivery, AMs, CS, etc.).
Configuration & Operational Management
- Manage production configuration for promotions, plans, product catalog, payment types, and Mix & Match logic.
- Handle database-level work: clone, create, and reactivate dealer environments as needed.
- Partner with Delivery and Product teams to formalize and scale configuration automation.
Partner & Release Support
- Assist in onboarding new vendors and partners: sandbox setup, API validation, production handoff.
- Execute UAT/PAT and communicate results clearly to stakeholders.
- Create and maintain internal documentation (Confluence) and Jira tasks for all ops and config actions.
Team Evolution & Improvement
- Identify recurring issues and submit structured feedback to Delivery and Product for backlog grooming.
- Support the shift from reactive work toward proactive monitoring and automation.
- Mentor team members in tooling, processes, and root cause analysis.
Required Skills
- Fluent and literate English (written and verbal) β must.
- Ability to organize and manage small to medium teams of specialists and DBAβs.
- Organizing operations teams for L2 support over multiple time zones.
- Strong experience with Jira and Confluence for task management and documentation.
- Working knowledge of SQL (CRUD, joins, grouping) β able to write and debug queries.
- Experience with GrayLog or other logging platforms.
- Familiarity with REST APIs (Swagger, Postman).
- Strong knowledge of MS Excel, building reports, data analysis
- Experience with Business Intelligence tools and dashboards - (PowerBI, Tableau, etc.)
- Proven ability to troubleshoot multi-system applications with external integrations.
- Comfortable with release cycles, testing coordination (PAT/UAT), and rollback procedures.
- Basic familiarity with DevTools, Fiddler, or other debugging tools.
Nice to Have
- Experience in telecom, POS, or fintech environments.
- Familiarity with automation/scripting tools or prior experience driving operational efficiency.
- Prior work with payment systems or vendor onboarding workflows.
- Infra monitoring experience (optional, may expand into this area).
Soft Skills
- Organized, inspired manager who helps grow the abilities of their teams.
- Clear, structured communicator β written and verbal.
- Strong problem-solving mindset with ability to zoom in/out from data to systems.
- Proactive, collaborative, and customer-service oriented.
- Ability to handle incident pressure calmly and drive resolution.
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Β· 38 views Β· 1 application Β· 13d
B2B Fiat Support Specialist
Office Work Β· Spain Β· Product Β· 1 year of experience Β· Pre-Intermediate Ukrainian Product πΊπ¦We are the creators of a new fintech era! Our mission is to change this world by making blockchain accessible to everyone in everyday life. WhiteBIT is a global team of over 1,200 professionals united by one mission β to shape the new world order in the...
We are the creators of a new fintech era!
Our mission is to change this world by making blockchain accessible to everyone in everyday life. WhiteBIT is a global team of over 1,200 professionals united by one mission β to shape the new world order in the Web3 era. Each of our employees is fully engaged in this transformative journey.
We work on our blockchain platform, providing maximum transparency and security for more than 8 million users worldwide. Our breakthrough solutions, incredible speed of adaptation to market challenges, and technological superiority are the strengths that take us beyond ordinary companies. Our official partners include the National Football Team of Ukraine, FC Barcelona, Lifecell, FACEIT and VISA.
The future of Web3 starts with you: join us as a B2B Fiat Support Specialist!City\Country : Office work
Work experience : 1-3 years of experience
Employment type : Full-time
Language proficiency :English β Intermediate (B1), Ukrainian β Native
Requirements:
β Proficient user of Google tools (Docs, Sheets, etc.) and Atlassian products;
β Strong communication skills;
β Ability to learn quickly and process large volumes of information;
β Customer-oriented approach;
β Analytical skills and problem-solving abilities;
β Willingness to grow and deepen knowledge;
β Understanding of payment systems and their functioning principles;
β Basic knowledge of financial operations (payments, refunds, transaction verification);
β Basic understanding of the KYB process;
β Basic understanding of business structures, terminology and business approaches in the crypto sphere.Responsibilities:
β Assisting B2B clients with any questions related to FIAT products;
β Resolving B2B clients inquiries;
β Maintaining records and reports;
β Collaborating with the team to ensure excellent service;
β Quickly and effectively resolving B2B clients issues, offering alternative solutions;
β Monitoring the status of open requests until their resolution;
β Analyzing common B2B clients inquiries and suggesting improvements for products or processes;
β Keeping records of B2B clients interactions in compliance with internal company policies;
β Relaying important customer feedback that could impact product or service development.Working terms:
Immerse yourself in Crypto & Web3:
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β Master cutting-edge technologies and become an expert in the most innovative industry.
Work with the Fintech of the Future:
β Develop your skills in digital finance and shape the global market.
Take Your Professionalism to the Next Level:
β Gain unique experience and be part of global transformations.
Drive Innovations:
β Influence the industry and contribute to groundbreaking solutions.
Join a Strong Team:
β Collaborate with top experts worldwide and grow alongside the best.
Work-Life Balance & Well-being:
β Modern equipment.
β Comfortable working conditions, and an inspiring environment to help you thrive.
β 30 calendar days of paid leave.
β Health insurgence
β Additional days off for national holidays. -
Β· 171 views Β· 29 applications Β· 12d
L2 Support Engineer
Full Remote Β· Worldwide Β· Product Β· 2 years of experience Β· Pre-IntermediateHi! We're excited to introduce you to Softsich! We are a young, fast-growing company making waves in the iGaming market. You have a great opportunity to join us as an L2 Support Engineer and grow together with us! As an L1/L2 Support Engineer, you will...Hi! We're excited to introduce you to Softsich! We are a young, fast-growing company making waves in the iGaming market. You have a great opportunity to join us as an L2 Support Engineer and grow together with us!
As an L1/L2 Support Engineer, you will be the first and second line of defense in troubleshooting technical issues for our clients. You will provide timely responses, resolve incidents, and escalate complex issues when needed. Your role is crucial in maintaining high service quality and customer satisfaction.
Key Responsibilities:- L2 Support: Handle escalations from L1, perform deeper troubleshooting, and coordinate with internal teams for resolution.
- Troubleshooting: Diagnose and resolve common software, application, and other issues.
- Incident Management: Log and track issues in the ticketing system (Jira Service Management) and ensure timely resolution.
- Documentation: Maintain knowledge base articles, FAQs, and troubleshooting guides.
- Collaboration: Work closely with the Development, DevOps and Security teams to resolve technical issues efficiently
- Monitoring & Reporting: Use monitoring tools to proactively identify system anomalies and potential issues.
- Customer Communication: Provide regular updates to customers regarding ticket status and resolution progress.
Requirements:
- 2+ years of experience in IT Support, Service Desk, or Technical Support roles.
- Strong understanding of SaaS applications, cloud technologies, and IT infrastructure.
- Hands-on experience with ticketing systems (e.g., Jira Service Management, Zendesk, etc).
- Strong understanding of web technologies, including HTTP, REST APIs, JSON, and browser debugging tools.
- Basic networking knowledge (TCP/IP, DNS, VPN, firewalls, etc.).
- Familiarity with Development and DevOps monitoring, logging, CI/CD tools and processes.
- Excellent troubleshooting and analytical skills.
- Strong customer service and communication skills.
- Ability to work in a fast-paced, high-pressure environment.
- Familiarity with cloud platforms (AWS, Azure, GCP) and DevOps tools is a plus.
- IT certifications (e.g., ITIL, CompTIA, Microsoft, AWS) are a plus.
What We Offer:
- Competitive salary.
- Remote work format or the opportunity to work in a modern office.
- 24 days of vacation, holiday greetings, team-building events, and educational projects.
- An incredibly friendly team where everyone is ready to share their experience, help, and support.
Send your CV now to learn more! Weβd be happy to have you on our team!
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Β· 220 views Β· 17 applications Β· 12d
Customer support agent, Sales manager, ΠΠΈΡΡΠ°Π½ΡΡΠΉΠ½
Full Remote Β· Countries of Europe or Ukraine Β· 1 year of experience Β· IntermediateDo you enjoy video games and have a unique set of skills? Come work for us! Join our family of like-minded and forward-thinking individuals! Our Support team strives to make the playing experience even more enjoyable by providing timely and professional...Do you enjoy video games and have a unique set of skills? Come work for us! Join our family of like-minded and forward-thinking individuals! Our Support team strives to make the playing experience even more enjoyable by providing timely and professional assistance to our customers and PROs around the world. Most of them are in the US and Europe based and you will be helping them using various communication channels
What you will do:
- Respond to clients' inquiries acknowledging and resolving their complaints and issues;
- Identify clients' needs and inform them about existing and new features and how to use them;
- Maintain a positive, empathetic, and professional attitude toward PROs' at all times;
- Collaborate with internal teams to address complex issues, bug reporting, and product improvements;
- Participate in various projects of the Operations team like tournaments, testing, and launching of new features, announcements of product changes;
- Represent the brand and provide an engaging and positive customer experience.
- All communication is carried out in written form via the website platform.
What we expect from you:
- High level of communication skills (written and verbal) and outstanding empathy;
- English level β B1-B2;
- High speed and accuracy of typing;
- Knowledge of the content of games:Destiny 2, WoW;
- Customer support experience, quick and efficient problem-solving ability;
- Good Internet connection;
- Gaming experience.
What we offer
- Night shifts (19:00 β 07:00, Istanbul time UTC +3), 2/2. You work 2 days, then you 2 days straight weekends;
- Salary paid in $/ crypto;
- Sick leave and vacation
- Health insurance;
- Initial training;
- Fully remote work.
Would be a plus:
- Previous experience in a sales manager role
- Persuasive communication skills and the ability to influence others effectively
Hiring Stages: Initial contact via messenger β HR screening interview β Technical interview with the team lead β Job offer
Please tell us about your gaming experience in your cover letter
Thanks for your time and have a nice day! :)
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