Jobs
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· 46 views · 3 applications · 25d
Junior Technical Support Engineer
Office Work · Slovakia · Product · IntermediateJob description, responsibilities and duties Servers.com, an international hosting provider, is looking for a Junior Support Engineer to join us due to the extension of the support team. All tasks are performed through corporate software without...Job description, responsibilities and duties
Servers.com, an international hosting provider, is looking for a Junior Support Engineer to join us due to the extension of the support team.
All tasks are performed through corporate software without physically accessing the servers.
During our cooperation, you will learn:
- Linux basics.
- Dell and Supermicro server maintenance.
- Correspondence with clients.
- Basic concepts of RAID technologies.
- How to work with the internal automatic system.
- Basic customization of servers for clients’ needs.
Cooperation terms:
- Internship and training: the program will start with one month of training, followed by two months of internship, training and internships are paid.
- Remuneration: the level of payments is discussed individually.
- Opportunity to practice and improve your English:after six months of our cooperation, the company will cover the costs of English lessons.
- Comfortable conditions: schedule without night shifts, no overtime, no phone support, smooth integration into the workflow.
- Excellent professional prospects for technical specialists.
- Mentor assistance, learning modern IT technologies.
- All necessary equipment.
- Remote cooperation from Bratislava with the possibility to use co-working space.
- Support of legalization in Slovakia if needed.
Requirements for the employee
Language skills
English - Intermediate (B1)
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· 62 views · 9 applications · 7d
Tech Support Representative
Full Remote · Armenia, Kazakhstan, Ukraine · Product · 2 years of experience · Advanced/FluentMeet GigRadar , the startup that’s making lead generation 10x faster, smarter, and more fun. We help freelancers and agencies win more clients on Upwork while cutting costs and boosting performance. Our secret sauce? A team of legends like you. At...Meet GigRadar📡 , the startup that’s making lead generation 10x faster, smarter, and more fun.
We help freelancers and agencies win more clients on Upwork while cutting costs and boosting performance. Our secret sauce? A team of legends like you. 🧠💪
At GigRadar, we blend creative energy, tech innovation, and startup speed. If you're fast, organized, and know your way around Upwork — we need you on board!
🔍 Your Mission (Should You Choose to Accept It)
👂 Be the Frontline Hero – Support our amazing clients through Intercom, Slack & email. (Working hours: 5 PM - 12 AM (Kyiv time)
🧠 Fix + Upgrade – Review freelancer profiles and setups to keep them sharp and optimized.
🛠️ Bridge the Gap – Turn requests into actionable tasks for the tech team.
🤝 Teamwork = Dreamwork – Collaborate with devs, account managers, and Upwork pros.
📈 Keep the Pulse – Track progress and keep clients in the loop.
🧰 What You’ll Bring✅ Experience in Tech Support (B2B/SaaS) or Upwork Lead Generation
✅ You know your way around Upwork like a digital ninja
✅ Solid English skills for writing, problem-solving & client communication
✅ You’re tech-savvy with tools like Intercom, Notion, HubSpot, and you love search tricks like Boolean or ElasticSearch
💎 Why You’ll Love It Here💵 $700/month base salary
🎯 Performance Bonuses up to $200/month
🚀 Fast-track Career Growth – Move up to Customer Success or Account Manager roles
📘 Training & Learning – Get smarter every week with insights on Upwork’s latest trends
🌍 Work from Anywhere – Fully remote, global team
🎉 Fun Startup Vibes – Creative freedom, big impact, zero red tape
👀 Ready to help freelancers win more and stress less on Upwork?Apply now and let’s build something amazing together at GigRadar. 🌟
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· 209 views · 48 applications · 26d
Customer Support Agent
Full Remote · Ukraine · 0.5 years of experience · Upper-IntermediateAre you passionate about delivering excellent customer service while working in a dynamic, fast-paced environment? We’re looking for a Customer Support Agent to join our team and provide top-notch assistance to our users. Working schedule: Monday,...Are you passionate about delivering excellent customer service while working in a dynamic, fast-paced environment? We’re looking for a Customer Support Agent to join our team and provide top-notch assistance to our users.
Working schedule:
Monday, Tuesday, Wednesday - 10AM-7PM
Thursday, Friday - 5AM-12PM
Requirements:
- Ability to understand client needs and handle the negotiation process
- Exceptional communication and problem-solving abilities.
- Experience in installing and setting up the themes and plugins
- Understanding of the development processes and software lifecycle
- Knowledge of CSS and website theme layouts
- Familiarity with the Shopify platform (app installations, theme customizations, etc.).
- Attentiveness to details
- Analytical mind and problem-solving aptitude
- Strong organizational skills
- Strong multitasking skills to manage several conversations and tasks simultaneously.
- Ability to remain organized and calm under pressure.We offer
Challenging tasks, professional growth opportunities, and mentorship;
Competitive salary (reviewed regularly);
Paid vacation, paid sick leave;
Health insurance;
Comfortable office in the center of Lviv;
Cool team and corporate events.Responsibilities
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- Manage support tickets - help customers solve their issues.
- Ask customers targeted questions to quickly understand the root of the problem.
- Provide fast and quality support for our themes and plugins.
- Submit, test task for fixes (from clients, or Theme bugs).
- Cooperate with developers and other units (Project Managers, QA, - Frontend, Backend, Design, Support, etc). -
· 78 views · 0 applications · 13d
Tracker / operations manager USA logistics Night SHIFT 3 days per week to $1250
Office Work · Ukraine (Kyiv) · 1 year of experience · Upper-IntermediateResponsibilities: - Oversight of the initiation and completion of logistic processes in CRM. - Coordination: Interaction with various logistic contractors and internal departments to ensure efficient and timely delivery of goods. - Driver support:...Responsibilities:
- Oversight of the initiation and completion of logistic processes in CRM.
- Coordination: Interaction with various logistic contractors and internal departments to ensure efficient and timely delivery of goods.
- Driver support: Communication with drivers to address their inquiries and issues via phone.
- Documentation flow: Processing and archiving order and delivery information, preparing reports, and data analysis.
Requirements:
- Previous experience in truck transportation logistics
- Excellent communication and organizational skills
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Knowledge of transportation regulations and procedures
- Proficiency in using dispatching software
- English B2
We offer:
- Innovative work environment.
- Night Shift Friday-Sunday 7.00 PM to 7.00 AM.
- Bi-weekly English classes to enhance your skills.
- A clearly defined career path.
- Paid sick leave.
- Salary based on your experience and performance, % from gross and profit, no limits.
- Comfortable office near Kyiv center.
Benefits:
- Competitive salary.
- Shape a brand-new force in logistics.
- Innovative culture with a positive environment.
- Impactful role in shaping company success.
- 15 paid vacation days to recharge and explore.
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· 77 views · 7 applications · 28d
Network engineer (shifts) IRC250066
Full Remote · Ukraine · 1 year of experience · Upper-IntermediateDescription: Harmonic is a leading provider of innovative broadband solutions that deliver video, voice, and data to communications providers around the world. GL team participates in the development, QA, and support of several generations of such...Description:
Harmonic is a leading provider of innovative broadband solutions that deliver video, voice, and data to communications providers around the world. GL team participates in the development, QA, and support of several generations of such solutions.
Requirements:
- Education: Bachelor/Master in Computer Science, Electronic Engineering, Telecommunications or equivalent;
- Expertise in IP network switching and routing protocols, TCP/IP stack is highly desirable;
- Hands-on experience with Linux;
- English level – upper-intermediate;
- Superior problem-solving, analytical and communication skills;
- A strong understanding of IP protocols and telecommunication/cable operator networks;
- Experience in a technical support organization in a broadcast, communication, satellite, cable, telco or a similar domain;
- Experience with bash/python scripting;
- Experience with Salesforce, Jira, Confluence;
- Ability to work on flexible hours.
Responsibilities:
- Responsible for integration and support in assigned product areas to Harmonic’s regional customer support engineers and, when necessary, customers who are diagnosing, troubleshooting, repairing and debugging complex system problems involving Harmonic and associated equipment;
- Report and track design, reliability and maintenance problems or bugs to R&D engineering groups;
- Assist, and implement both hardware and software upgrades to the existing Harmonic customer base.
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· 214 views · 44 applications · 16d
Trainee/Junior Customer Support to $650
Full Remote · Worldwide · Upper-IntermediateWe are looking for Customer Support Agents for our new project. Responsibilities: — Providing support and responding to all the customer's needs and concerns — Supporting all the channels during the shift — Maintaining constant communication with the...We are looking for Customer Support Agents for our new project.
Responsibilities:
— Providing support and responding to all the customer's needs and concerns
— Supporting all the channels during the shift
— Maintaining constant communication with the team to solve the customer's issues
Requirements:
— Prior experience in Customer Support is a plus, however not necessary. We will be glad to hear from ambitious people who are eager to learn and obtain new skills in this field.
— Willingness to work morning (07.00 − 15.00), evening (15.00 − 23.00) and night (23.00 − 07.00) shifts is a MUST.— Stress resistance, ability to remain patient and sympathetic to the customer's issues.
— English C1 or higher (both verbal and written) is a MUST
We offer:
— 100% remote job
— Night shift bonuses
— Comprehensive training during the onboarding process
— Friendly startup atmosphere
— Opportunity to grow as a specialist with our company
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· 32 views · 0 applications · 7d
Support Engineer (English)
Office Work · Ukraine (Kyiv) · Product · 1 year of experience · Upper-Intermediate Ukrainian Product 🇺🇦Join Ajax Systems, the leading manufacturer of cutting-edge Ajax wireless security systems with smart home capabilities. As a full-cycle company, we take pride in our ability to transform ideas into innovative products through development and mass...Join Ajax Systems, the leading manufacturer of cutting-edge Ajax wireless security systems with smart home capabilities. As a full-cycle company, we take pride in our ability to transform ideas into innovative products through development and mass production.
With a diverse range of 135+ devices, the Ajax line safeguards premises against burglary, fires, and floods while providing seamless control over electrical appliances. Our solutions have earned us Europe's highest security awards, solidifying our position as a trusted name in the industry.
Ajax is a Ukrainian success story, fueled by immense strength and boundless energy. We currently protect over 1,800,000 users in 170 countries worldwide. As our company continues to thrive, we are constantly seeking active individuals to join our team and contribute to our ongoing growth.
Right now, we have an exciting opportunity for a Support Engineer with a strong command of English.
As part of our dedicated support team, you will assist customers from all corners of the globe, providing round-the-clock assistance through various channels. We're proud of our ability to communicate in multiple languages, enabling us to promptly address and resolve user issues.
To excel in this role, we're seeking a passionate and talented Technical Support Engineer who can:
- Respond to customer inquiries promptly and professionally via phone, email, and live chat.
- Investigate and troubleshoot client issues related to our products and services, ensuring swift resolution.
- Escalate complex problems to the appropriate team when necessary.
- Document and track customer interactions and problems using our efficient customer relationship management system (CRM).
Educate customers on the features and benefits of our outstanding products and services.
Key requirements for this role:
- Knowledge of the basics of physics and electrical engineering, empowering you to handle technical queries effectively.
- Intermediate or higher level of English proficiency
- Experience in customer communication, ensuring you understand their needs and can provide exceptional support.
- Familiarity with CRM systems (Jira, Confluence, etc.) is. a plus
A degree in tech/engineering as a plus
In return for your dedication and contributions, we offer:
- Official employment with Diya City including ordering for mobilization
- Paid sick leaves
- 18 working days of vocations annually
- Medical insurance and free sport gym usage (Kyiv)
- Free English courses to further enhance your language skills.
- Reimbursement of professional training
An Ajax security system kit, allowing you to experience the benefits of our state-of-the-art products first-hand.
If you are ready to join a forward-thinking company that values innovation and customer satisfaction, while offering a vibrant work environment, then apply now to become a part of our exceptional team at Ajax Systems.
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· 50 views · 13 applications · 18d
Key Account Manager
Full Remote · Worldwide · 1 year of experience · Upper-IntermediateAIR Creators Ecosystem is one of YouTube’s biggest partners worldwide, with more than 20 billion monthly views. We work directly with YouTube, Google, Meta, and TikTok. Our goal is to make creators’ lives better and their content more successful by...AIR Creators Ecosystem is one of YouTube’s biggest partners worldwide, with more than 20 billion monthly views. We work directly with YouTube, Google, Meta, and TikTok. Our goal is to make creators’ lives better and their content more successful by covering all of their needs.
With our team, you’ll get to work with top-tier creators from 44 countries, experience constant digital growth, and enjoy a creative and fun team that shares your mindset and challenging goals.About us:
AIR Media-Tech is the ultimate space for creators. With over 30 advanced tools and expert support, we help creators grow, monetize, and safeguard their content. For over 12 years, we’ve been empowering creators to expand their reach, boost their income, and scale globally with innovative solutions tailored to their needs.
Our Mission:
Our mission is simple: to help creators thrive, providing innovative tools and strategic insights that fuel growth and monetization. Whether it’s finding hidden growth spots, protecting their content, or tapping into new markets, we ensure that creators' journeys are supported every step of the way. At AIR, we help creators hit their next target and unlock new levels of success.
Responsibilities:- Experience in supporting partners/clients.
- Presentation to partners of new products and services of the company that can help in the development of the creator channel.
- Create individual development plans for the creator channel.
- Support, maintenance, consultations for bloggers on new products and trends on YouTube, and advice on channel development.
- Assistance in solving various issues related to the YouTube platform or channel.
- Monitor the dynamics of channel development, key channel indicators, and analytics.
- Work with partner portfolio reporting.
Working conditions:
- Full-time employment.
- Remote work format.
- Start of the working day before 10:00, with a flexible schedule
Requirements:
- Experience in working with clients.
- Ability to work with large amounts of data.
- Ability to analyze information and make conclusions about analytics.
- Theoretical basic knowledge of marketing.
- Basic experience with social networks.
- Analytical skills and ability to work with tables.
- Ability to work with tables and formulas.
- English at Upper Intermediate level.
Preferred Qualifications a plus:
- Experience in a similar position.
- Experience with AI.
Company Values:
- Exceptional expertise - striving to be the best in your field
- Meticulous - delving deep into the client's business at the client level
- Flexibility - accept change as an integral part of the business
- ROI-oriented - our primary focus is affecting income growth and reducing costs, then everything else.
- Data-driven - data-driven assumptions and decisions
- Appreciation - feedback and recognition: the ability to notice, evaluate, encourage, note, and make adjustments.
The Benefits:
- Quality health insurance.
- Remote work and flexible schedule with work-life balance.
- Financial compensation for language courses.
- Corporate events for you and your family.
- Online and offline team building for your team.
- Vacation leave of 18 work days.
- Paid sick leave.
- Corporate library, lectures, and webinars on various topics.
- Opportunity to participate in volunteer and charitable projects, as well as projects to support the military.
- Gifts for birthdays and special occasions (weddings, Christmas, etc.)
Do you want to be involved in outstanding projects? Send us your resume.
If we feel you could be a good fit, we will contact you soon! -
· 73 views · 18 applications · 7d
Customer support manager to $750
Full Remote · Ukraine · Product · 1 year of experience · Upper-IntermediateHello! We are Proxy-Seller, a European web data collection product company specialising in providing proxy servers. We are looking for a Customer Support Manager to join our team, who will grow and develop with us What do we offer? Timely competitive...Hello! We are Proxy-Seller, a European web data collection product company specialising in providing proxy servers. We are looking for a Customer Support Manager to join our team, who will grow and develop with us
What do we offer?- Timely competitive salary according to your skills;
- Paid vacation/sick leave;
- Work in a friendly and young team with open-minded superiors;
- Various online events aimed at team building;
- Remote work format;
- Great opportunity for professional and career growth;
- Flexible work schedule that can be adapted to your needs (night shifts will be available);
- The ability to develop your skills and gain new knowledge with the company support (English language courses, etc.).
We expect that you:- Ready to learn new information;
- 6+ month of experience in Customer Support field;
- Able to deal with the stressful situations;
- Quickly typing and know the PC at the level of a confident user;
- Have a B2 English level;
- You have a high level of communication skills;
- You know how to work with a large amount of information.
An advantage will be:
- Experience in a similar field;
- A powerful PC to ensure efficient work.
It will be great if your PC meets the following requirements:- PC/Laptop withuninterrupted power supply from 6 — 8 hours + uninterrupted internet supply;
- RAM from 16 GB or more;
- Windows 10 or 11 operating system;
- A headset for communication with the team.
Your responsibilities will include:
- Advising clients on sales/technical issues via online chat and other messengers;
- Interacting with other departments of the company to resolve customer issues.
More
If you want to work for an international company and have a desire to achieve good results, join the Proxy-Seller team! 😊 We will, of course, teach you all the work duties! -
· 92 views · 17 applications · 14d
Technical Support Agent
Full Remote · Countries of Europe or Ukraine · Product · 3 years of experience · Upper-IntermediateAbout the Role As a Technical Support Agent, you’ll serve as a key front line resource for customers, addressing complex technical challenges related to Roon’s ecosystem, including our software (Roon, Roon ARC, and RoonBridge) and hardware products such...About the Role
As a Technical Support Agent, you’ll serve as a key front line resource for customers, addressing complex technical challenges related to Roon’s ecosystem, including our software (Roon, Roon ARC, and RoonBridge) and hardware products such as Nucleus and ROCK. Your mission is to ensure a seamless user experience by diagnosing and resolving problems, empowering customers with knowledge about Roon’s advanced capabilities, and exemplifying our commitment to technical excellence.
What You Will Do
- Diagnose and resolve technical issues across Roon’s ecosystem, including the Roon, Roon ARC, RoonBridge software and hardware products like Nucleus and ROCK.
- Provide expert guidance to customers through Discourse forums, Zoho, and other support channels.
- Assist users in troubleshooting issues with their audio setups, including resolving problems with third-party devices and systems integrated with Roon.- Efficiently address network-related problems using an understanding of networking concepts, protocols, and diagnostic tools.
- Collaborate with engineering, product and quality assurance teams to escalate and resolve advanced issues.
- Maintain and enhance internal knowledge bases and external troubleshooting guides to support customers effectively.
- Identify trends in customer issues and provide actionable insights to improve Roon’s software, subproducts, and hardware.
What You Need
- Proven experience in technical support, particularly for software, hardware, or technology products.
- Strong technical aptitude with the ability to troubleshoot complex issues across Roon’s ecosystem, ensuring seamless integration of its components within diverse network and audio environments.
- Exceptional communication skills with the ability to explain complex technical concepts clearly and effectively.
- Basic familiarity with terminal commands across macOS, Linux, and Windows operating systems.
- Basic knowledge of networking concepts and troubleshooting tools for efficient resolution of network-related issues.
- Proficiency in analyzing application, OS-level, and hardware logs to diagnose and resolve technical problems.
- Strong organizational skills with the ability to manage multiple tasks independently.
What is Nice to Have
- Experience with Discourse forums, Zoho, or other similar support and customer management platforms.
- In-depth knowledge of high-resolution audio systems, including HiFi setups, digital file formats (e.g., FLAC, DSD, MQA), and audio signal processing (DSP)
- Advanced understanding of networked configurations, streaming protocols (e.g. UPnP, AirPlay), and multi-room audio systems.
What Makes You Eligible
- Willingness to work remotely.
- Upper-intermediate level of English minimum.
- Successful completion of a background investigation.
- Applicants are responsible for ensuring they meet all national military service obligations, as we are unable to assist with deferral or exemption processes.
What We Offer
- Competitive wellness benefits for each contractor and their family after a 3 month probation period.
- 100% remote office environment.
- An inclusive and diverse work environment that fosters and encourages career development opportunities.
- Flexible work schedule with a culture encouraging work-life integration and collaboration in a global environment.
- Professional development opportunities.
- Company equipment.
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· 122 views · 12 applications · 19d
Customer Support Representative
Full Remote · Ukraine · Product · 0.5 years of experience · Upper-IntermediateAs a Customer Support Representative, you’ll be the frontline that our customers turn to when they need help. Whether it’s through chat or email, you’ll be their first point of contact — guiding them with patience, professionalism, and care. Main...As a Customer Support Representative, you’ll be the frontline that our customers turn to when they need help. Whether it’s through chat or email, you’ll be their first point of contact — guiding them with patience, professionalism, and care.
Main responsibilities:
- Assist customers with their inquiries and provide clear, helpful solutions.
- Listen, analyze, and find the best way to resolve issues while ensuring follow-ups.– Continuously learn about our product and keep up with any updates.
– Prioritize multiple conversations while working in a supportive and friendly team.
– Coordinate your weekly schedule with teammates to ensure smooth daily operations.
– Work 5 shifts per week, including 2 mandatory night shifts (or more if you choose!).
– Being a creator of the solutions as the product is fresh and you have the great opportunity to show yourself and influence the product growth
What we’re looking for:
– You genuinely enjoy helping people thru chats/emails and making their experience seamless because you are passionate about customer support, not how to get rid of the customer asap.
– Your ability to express yourself clearly and professionally makes a difference, having a positive, can-do attitude;
– You don’t just identify issues; you actively work on finding solutions.
– You can balance work and studies with ease.
– We love people who are curious and eager to develop their skills!
- Full English proficiency
What we offer:
- We offer a competitive salary that matches your skills and experience.
- Work from anywhere and keep a good work-life balance.
- We offer courses and training compensation to keep your skills sharp.
- Work with a supportive and creative team.
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· 96 views · 18 applications · 11d
Key Account Manager
Worldwide · 1 year of experience · Upper-IntermediateAweb is an internet marketing agency that has successfully promoted clients' sites since 2006 using search engine optimisation (SEO) and contextual advertising (PPC). We help clients see how effective Internet marketing can benefit and help their...Aweb is an internet marketing agency that has successfully promoted clients' sites since 2006 using search engine optimisation (SEO) and contextual advertising (PPC). We help clients see how effective Internet marketing can benefit and help their businesses grow.
We invite to our team a responsible, self-organised, empathetic, and compelling account manager to work with Aweb´s Key Clients.
Main Tasks:
- build long-term trust relations and promote the growth of loyalty of the agency’s key clients;
- analyse customer needs and work with them;
- solve development tasks project most optimally;
- coordinate the work of a team of technical specialists;
- control the project execution terms.
Necessary Hard- and Soft-skills:
- experience of successful B2B projects support at least one year;
- knowledge of English (spoken and written) at least Upper-Intermediate;
- mandatory expertise in communication, conducting complex negotiations with clients;
- the ability to quickly find answers to any questions;
- the ability to understand the client’s needs, the ability to correctly transform his wishes into tasks;
- notable analytical abilities;
- the ability to accurately and clearly formulate thoughts — orally and on paper;
- multitasking, ability to switch quickly.
It will be an advantage:
knowledge of the basics of Internet marketing.
We offer:
- a decent salary;
- official employment;
- the loyal attitude of management;
- office in Darnytska Square or remote work.
Our job offer provides:
- the opportunity to develop and realise your potential in interesting and top-class projects;
- an experienced mentor during the trial period;
- regular seminars from Google employees, as well as the opportunity to attend Google conferences in Ukraine and abroad;
- participation in internal seminars and exchange of useful information with related departments in an informal setting with pizza and sushi;
- corporate library and virtual repository of knowledge and experience;
- comfortable workplace (not open space), equipped with two monitors;
- flexible management, availability to discuss ideas and perspectives;
- efficient team and friendly atmosphere.
By joining our team, you can work with people motivated by success and involved in a common cause.
To receive an invitation for an interview, we will ask you to complete a test task, the link to which you will receive in response to your feedback.
See you at the interview!
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· 133 views · 17 applications · 7d
Client Solutions Manager
Worldwide · 1 year of experienceAweb is an internet marketing agency that has successfully promoted clients' sites since 2006 using search engine optimization (SEO) and contextual advertising (PPC). We help clients see how effective Internet marketing can benefit and help their...Aweb is an internet marketing agency that has successfully promoted clients' sites since 2006 using search engine optimization (SEO) and contextual advertising (PPC). We help clients see how effective Internet marketing can benefit and help their businesses grow.
We invite a Client success manager with experience in digital marketing to join our team.
Main Tasks:
- communicate with clients, develop long-term and mutually beneficial relationships;
- help clients get the best results while working with our company, analyzing their needs based on profiles (business specifics, roles, goals and expectations) and research.
- coordinate the work of technical teams;
- control the project execution terms and project results.
Requirements:
- mandatory expertise in communication, conducting complex negotiations with clients;
- the ability to find answers to any questions quickly;
- the ability to understand the client's needs, the ability to transform his wishes into tasks correctly;
- notable analytical abilities;
- the ability to formulate thoughts accurately and clearly - orally and in writing;
- multitasking and the ability to switch over quickly.
It will be an advantage:
- knowledge of the basics of Internet marketing.
We offer:
- a decent salary;
- official employment;
- the loyal attitude of management;
- remote work.
Our job offer provides:
- an experienced mentor during the trial period;
- the opportunity to develop and realize your potential in interesting projects;
- regular seminars from Google employees, as well as the opportunity to attend Google conferences in Ukraine and abroad;
- participation in internal seminars and exchange of useful information with related departments in an informal setting;
- corporate library and virtual repository of knowledge and experience.
- flexible management, availability to discuss ideas and perspectives;
- efficient team and friendly atmosphere.
By joining our team, you can work with people motivated by success and involved in a common cause.
To get a job offer, you will have to
- Send a resume with salary expectations;
- Complete a test task;
- Meet with the HRD and Head of Account managers;
- Meet with the Head of Account managers, HRD and CEO;
- Accept our offer.
See you soon!
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· 111 views · 17 applications · 20d
Billing Operations Specialist (with night shifts)
Full Remote · Countries of Europe or Ukraine · Product · 1 year of experiencePaycord is a PayTech company with a high-load platform for payment processing. We combine fintech expertise with merchant insights to create innovative solutions. We’ve successfully developed a strong product that helps businesses succeed in new...Paycord is a PayTech company with a high-load platform for payment processing. We combine fintech expertise with merchant insights to create innovative solutions. We’ve successfully developed a strong product that helps businesses succeed in new markets.
Our primary focus is on solution-driven development, and we prioritize the needs of our business clients. We provide access to a wide range of local and international payment methods, supporting businesses in reaching new heights and achieving excellence.We`re rapidly growing and inviting a Billing Operations Specialist to our team.
You would be running such tasks as:- Perform daily, weekly, and monthly monitoring of billing KPIs (payment approval rate, conversion rate, canceled transactions, timeouts, etc.);
- Analyse data, identify any anomalies, errors, or deviations affecting the system, and proactively troubleshoot issues;
- Provide efficient payment routing and flow management for maximum efficiency and processing speed;
- Understand current payment flows, methods, existing monitoring, analysis, and back-office tools;
- Collaborate with other departments across the company, including product development and technical support;
- Revise monitoring processes and billing operations to increase efficiency and reduce risk.
Required skills and expertise:
- 1+ years of experience in the support/operations/monitoring role;
- Understand the fundamentals of the online payment sphere: payments methods, technical integrations, funnels, online payment flows;
- Confident with processing financial/transactional information;
- Excellent communication skills with payment providers and merchants;
- Advanced Excel and other MS Office software user;
- English from upper-intermediate level;
- Initiative and proactive approach;
- High level of independence and ability to take responsibility.
Will be a plus:
- Experience in analytical tools (e.g.Tableau);
- Ability to work effectively with billing systems and monitoring tools (Kibana, Grafana, etc);
- Experience in the billing/payment industry.
We offer:
Care for your health and well-being- 100 % paid sick leaves;
- 20 working days of paid vacation;
- Medical support;
- Benefits Cafeteria (budget for gym/stomatology/psychological service & etc.);
- Ability to work remotely or in the office (as you wish);
- Corporate gifts & events.
Professional growth & development
- Competitive salary with annual salary promotions;
- The annual budget for professional courses, conferences, workshops, and books;
- Internal training courses;
- Work with a team of professionals and have the opportunity to share knowledge.
Corporate Culture
- Dynamic and result-oriented work environment;
- The ability to influence product development at an early stage;
- Openness to new ideas and approaches, healthy team discussions;
- No “red tape” culture.
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Candidate journey:
HR Interview -> Interview with Team Lead -
· 35 views · 1 application · 13d
IT Support Engineer
Office Work · Cyprus · Product · 2 years of experience · Pre-IntermediatePIN-UP Global is an international holding specializing in the development and implementation of advanced technologies, B2B solutions and innovative products for the iGaming industry. We provide certification and licensing of our products, providing...PIN-UP Global is an international holding specializing in the development and implementation of advanced technologies, B2B solutions and innovative products for the iGaming industry. We provide certification and licensing of our products, providing customers and partners of the holding with high-quality and reliable solutions. We are looking for IT Support Engineer to join our team!
Requirements:
• Experience in a similar position 2 year;
• Knowledge of MDM solutions;
• Basic understanding of network technologies (TCP/IP, DHCP, DNS,VPN);
• Knowledge of OS (MacOS, Windows and Linux) at the administrator level;
• Knowledge of Google Workspace;
• Experience with Jira, Confluence;
• Experience with deployment tools;
• Installation, configuration and troubleshooting software;
• Experience with modular repair;
• Experience with inventory systems;
• Good communication skills;
• English A2.Will be plus:
Experience with license management.
Responsibilities:
• Setup and support of office corporate network;
• Maintenance of office computers and office equipment;
• Stock management;
• Providing technical support to the company's employees, including remote ones;
• Manage MDM, credentials, group policies, access rights.Our benefits to you:
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🧑💻Laptop & all necessary equipment for work according to the ecosystem standards.
🏖Paid vacations, personal events days, days off.
🫖Paid sick leave.
👨⚕Medical insurance.
💵Referral program — enjoy cooperation with your colleagues and get a bonus.
📚Educational support by our L&D team: internal and external trainings and conferences, courses on Udemy.
🗣Free internal English courses.
🤸♀Sport benefit.
🦄Multiple internal activities: online platform with newsletters, quests, gamification, and presents for collecting bonuses, PIN-UP talks club for movie and book lovers, board games cozy evenings, special office days dedicated to holidays, etc.
🎳Other benefits could be added based on your location