Customer support agent, Sales manager, Дистанційн Offline

Do you enjoy video games and have a unique set of skills? Come work for us! Join our family of like-minded and forward-thinking individuals! Our Support team strives to make the playing experience even more enjoyable by providing timely and professional assistance to our customers and PROs around the world. Most of them are in the US and Europe based and you will be helping them using various communication channels

What you will do:

• Respond to clients' inquiries acknowledging and resolving their complaints and issues;
• Identify clients' needs and inform them about existing and new features and how to use them;
• Maintain a positive, empathetic, and professional attitude toward PROs' at all times;
• Collaborate with internal teams to address complex issues, bug reporting, and product improvements;
• Participate in various projects of the Operations team like tournaments, testing, and launching of new features, announcements of product changes;
• Represent the brand and provide an engaging and positive customer experience.
• All communication is carried out in written form via the website platform.

What we expect from you:

• High level of communication skills (written and verbal) and outstanding empathy;
• English level — B1-B2;
• High speed and accuracy of typing;
• Knowledge of the content of games:Destiny 2, WoW;
• Customer support experience, quick and efficient problem-solving ability;
• Good Internet connection;
• Gaming experience.

What we offer

• Night shifts (19:00 — 07:00, Istanbul time UTC +3), 2/2. You work 2 days, then you 2 days straight weekends;
• Salary paid in $/ crypto;
• Sick leave and vacation
• Health insurance;
• Initial training;
• Fully remote work.

Would be a plus:

• Previous experience in a sales manager role
• Persuasive communication skills and the ability to influence others effectively

Hiring Stages: Initial contact via messenger — HR screening interview — Technical interview with the team lead — Job offer

Please tell us about your gaming experience in your cover letter

Thanks for your time and have a nice day! :)