B2B Fiat Support Specialist Offline

We are the creators of a new fintech era!
Our mission is to change this world by making blockchain accessible to everyone in everyday life. WhiteBIT is a global team of over 1,200 professionals united by one mission — to shape the new world order in the Web3 era. Each of our employees is fully engaged in this transformative journey.
We work on our blockchain platform, providing maximum transparency and security for more than 8 million users worldwide. Our breakthrough solutions, incredible speed of adaptation to market challenges, and technological superiority are the strengths that take us beyond ordinary companies. Our official partners include the National Football Team of Ukraine, FC Barcelona, Lifecell, FACEIT and VISA.

The future of Web3 starts with you: join us as a B2B Fiat Support Specialist!

City\Country : Office work

Work experience : 1-3 years of experience

Employment type : Full-time

Language proficiency :English – Intermediate (B1), Ukrainian – Native
 

Requirements:

— Proficient user of Google tools (Docs, Sheets, etc.) and Atlassian products;
— Strong communication skills;
— Ability to learn quickly and process large volumes of information;
— Customer-oriented approach;
— Analytical skills and problem-solving abilities;
— Willingness to grow and deepen knowledge;
— Understanding of payment systems and their functioning principles;
— Basic knowledge of financial operations (payments, refunds, transaction verification);
— Basic understanding of the KYB process;
— Basic understanding of business structures, terminology and business approaches in the crypto sphere.

Responsibilities:

— Assisting B2B clients with any questions related to FIAT products;
— Resolving B2B clients inquiries;
— Maintaining records and reports;
— Collaborating with the team to ensure excellent service;
— Quickly and effectively resolving B2B clients issues, offering alternative solutions;
— Monitoring the status of open requests until their resolution;
— Analyzing common B2B clients inquiries and suggesting improvements for products or processes;
— Keeping records of B2B clients interactions in compliance with internal company policies;
— Relaying important customer feedback that could impact product or service development.

Working terms:

Immerse yourself in Crypto & Web3:
— Master cutting-edge technologies and become an expert in the most innovative industry.
Work with the Fintech of the Future:
— Develop your skills in digital finance and shape the global market.
Take Your Professionalism to the Next Level:
— Gain unique experience and be part of global transformations.
Drive Innovations:
— Influence the industry and contribute to groundbreaking solutions.
Join a Strong Team:
— Collaborate with top experts worldwide and grow alongside the best.
Work-Life Balance & Well-being:
— Modern equipment.
— Comfortable working conditions, and an inspiring environment to help you thrive.
— 30 calendar days of paid leave.
— Health insurgence
— Additional days off for national holidays.