Jobs

📍 Location: Remote
💼 Employment Type: Full-time

About AnyBiz.io

AnyBiz.io is an AI-powered platform that automates B2B lead generation and helps businesses scale faster through smart multi-channel outreach and advanced targeting. We're growing fast and looking for smart, driven people to join us on our mission to transform outbound sales.

We’re currently looking for a Customer Success with a background in lead generation to support our growing user base. If you're a strong communicator, analytically minded, and want to help businesses succeed using cutting-edge tools - this opportunity is for you.

What You’ll Do

• Support the CS team in responding to user inquiries via email and live calls 
• Educate users on product functionality, best practices, and optimization strategies 
• Help onboard new users and ensure they’re set up for success from day one 
• Monitor user progress, collect feedback, and offer personalized support 
• Act as a lead gen consultant, advising users on targeting, messaging, and deliverability 
• Analyze user account performance and suggest actionable improvements 
• Troubleshoot issues that may affect campaign performance 
• Communicate user feedback and needs to the product and development teams 
• Assist users with account setup and technical configuration 
• Collaborate cross-functionally to ensure a smooth, responsive customer journey
  
   

What We’re Looking For

• 1+ year of experience in customer-facing roles. 
• Fluent English (written and spoken) - you’ll be communicating with users globally 
• Strong organizational and problem-solving skills 
• Experience with lead generation concepts: targeting, messaging, deliverability, etc. 
• Experience with HubSpot or other CRMs is a plus 
• Curious, self-motivated, and eager to grow in a fast-paced startup environment
  
   

What We Offer

• Fully remote position with flexible working hours 
• Competitive compensation 
• 12 PTO days, 10 sick days, and public holiday recognition 
• Work with a supportive and high-performing team 
• Get hands-on experience with cutting-edge lead generation and AI tools 
• Growth opportunities in Customer Success, Product, or Growth teams
  
   

🎯 If you're passionate about helping users succeed and want to be part of a fast-growing SaaS company - we'd love to hear from you.

📩 Apply now and join the team at AnyBiz.io! 

Location: Remote (MEAA Region)

Company: ExpoPlatform

Job Type: Full-Time

About Us:

ExpoPlatform is a leading provider of innovative SaaS solutions tailored for the events and exhibitions industry. Our cutting-edge platform empowers organizers and exhibitors to enhance networking, engagement, and business opportunities at events worldwide. As we continue to grow, we are looking for a driven Lead Generation Salesperson to help expand our reach and attract potential clients.

Job Summary:

As a Technical Account Manager, you will collaborate with clients worldwide to help them set up customized online events, community platforms, and mobile apps tailored to their unique needs.
 

During your first two months, you will undergo comprehensive platform training, working closely with a senior member of the Technical Account Management team. Afterward, you’ll take full ownership of projects, managing clients independently.
 

As an extension of the customer’s team, you will lead project implementations, brainstorm solutions to challenges, share best practices, and guide customers throughout the project lifecycle. You will also support clients during live events and lead the post-event analysis, providing insights, feedback, and recommendations for future improvements.
 

Your role will include acting as the primary day-to-day contact, addressing customer queries, resolving issues, and collaborating with internal teams to ensure a seamless customer experience.
 

Key Responsibilities:

• Elicit, understand, document, and communicate customer business requirements.
• Design and implement the best platform setup to align with customer goals.
• Educate and guide customers on platform features, helping them select the optimal solutions to achieve their objectives.
• Provide platform training for customer teams and manage the project timeline.
• Facilitate weekly project calls, ensuring all necessary actions are clear and the project is on track.
• Identify and recommend additional opportunities to derive value from the platform and enhance customer engagement.
• Take full ownership of ensuring customer satisfaction, goal achievement, and KPI success.
• Provide real-time support during live events, including occasional onsite support.
• Contribute to help articles, training materials, and user documentation.

Requirements:

• 3+ years of experience in Customer Success, Account Management, or a similar role (preferably with SaaS products).
• Technical aptitude, including the ability to understand customer requirements, communicate with technical teams, and assess the impact of various platform features.
• Bachelor’s degree required; technical certifications or a master’s degree are a plus.
• Excellent communication skills in English (both written and spoken).
• Strong interpersonal and customer service skills.
• Ability to manage tight deadlines and remain composed under pressure, especially during live events.
• Proven project management skills with a keen eye for detail and organization.
• Team-oriented and collaborative approach.
• Willingness to work event hours that may extend beyond typical business hours.
• Ability to manage global clients and travel to event locations as needed.
• Proficiency in Excel and PowerPoint.
• Familiarity with fast-paced, startup environments.
• Basic understanding of programming languages like PHP, Java, C#, HTML, etc., is a plus.

What We Offer:

• Competitive salary and commission structure.
• Opportunities for career growth in a rapidly expanding company.
• Remote working environment
• A dynamic and collaborative team culture.
• Exposure to the global events industry and cutting-edge SaaS technology.

If you are passionate about customer support, technology, and the events industry, we would love to hear from you! Apply now and become a part of our growing team at ExpoPlatform.

We are looking for a Technical Engineer Intern to support B2B SAAS-service for project management.

This is a fantastic opportunity to start your career in IT tech support, gain hands-on experience, and work in a collaborative, supportive environment. If you complete the internship successfully, you will have the chance to continue your journey with our team for at least 1 year.

For this internship, you need to have:

— Understanding of Windows\Linux installation; 

— Understanding of Firewall configuration, web servers concept (IIS), TCP and other IP protocols;

— Understanding of Deployment Process flow and SDLC;

— Technical problem solving and analytical skills;

— Communication skills joint with the stress resistance;

— Excellent English writing & verbal skills;

— Ability to learn, self-organize and act proactively.

Preferred to have:

— Understanding Agile (e.g. SCRUM) methodologies;

— Planning skills;

— Details and Target orientation;

— Self control and time management.

In this position, you will be:

— Monitor application’s error messages on daily basis; 

— Perform month monitoring and system health verification;

— Install\update system environments;

— Proceed with initial Service Change Request for further escalation on appropriate level;

— Handle break/fix, configuration issues, troubleshooting, software installations in aim to provide RCA (Root cause analysis) for assigned Service Request;

— Regular updates for for the assigned incidents on the engineer.

Our selection process includes:

— HR interview;
— Tech interview;
— Final interview with the founders of the company.

We offer:

— Internship schedule: Monday to Friday, 10.00–19.00;

— Office-based/remote work;

— No time trackers or other bureaucratic measures;

— Practical experience on internal projects;

— Networking with experienced professionals willing to share their knowledge and experience;

— Opportunity to obtain a contract with HYS Enterprise as a Junior specialist;

— Gifts for birthdays and professional holidays;

— Participation in internal and external events.

While all CVs will be carefully reviewed and added to our talent pool, we will be in touch directly with candidates whose experience/knowledge best aligns with our current opportunities. Thank you for your understanding and interest in our company!

We offer you a job in logistics that successfully withstands all crises. Be confident in the future!

Our client is an international company providing transport logistics services in the USA. The company focuses on Western standards of working conditions. One of the corporate principles is not to attract specialists to management positions from outside, but to develop them within the company. Our client positions itself as a progressive and sustainable company. And they invite people with the same values to their team.

What We Offer:

• Working hours: 3 pm — 1 am 4/4 (office work from 3PM to 8PM, then to 1AM — remotely).
• Exceptional Training: Access to internal development programs.

• Career Development: Experience clear opportunities for advancement.

   

Key Tasks:

• Control over the shipping process.
• Communication with English-speaking brokers and drivers by phone.
• Timely provision of feedback for the client.
• Taking calls and solving problems in the delivery of goods.
• Processing of emails and prompt resolution of the related issues.
• CRM system control.

• Processing and control of cargo documentation.

   

What We’re Looking For:

• Knowledge of English from B2 level.
• Ability to effectively multitask.
• Proficient time management skills.
• Track record of consistently attaining performance goals and having personal accountability for own results.

• Demonstrated desire for professional growth and development.

   

Take the first step towards a fulfilling career where your growth is the priority!

ARRISE is a leading game developer providing player-favourites to the most successful global brands in the iGaming industry.

Powering up new possibilities of play through one single API, ARRISE offers a multi-product portfolio of award-winning slots, live casino, bingo, virtual sports, sportsbook and more, available in all major regulated markets, languages and currencies.

Driven by a persistence to craft immersive experiences and responsible thrills, ARRISE's global team consistently deliver best-in-class services with a dedication to create games that players love time and time again.

RNG Technical Support Engineer is primarily responsible for providing excellent customer service and technical assistance to Operators and Account Managers. They troubleshoot and resolve technical issues related to the Product issues (bugs, reports issues, game issues, etc.). The primary goal of the Technical Support Engineer is to ensure customer satisfaction and minimize downtime by providing effective solutions. RNG Technical Support Engineer reports to the Support Shift Lead during the immediate shift and Support Team Lead directly.

Primary responsibilities:

- Respond to customer inquiries and support requests promptly and professionally.

- Identify, troubleshoot, and resolve technical issues faced by Operators or their clients.

- Provide step-by-step guidance and instructions to customers to resolve technical problems.

- Collaborate with cross-functional teams, such as developers or product managers, to escalate and resolve complex technical issues.

- Document and track customer interactions, including issues, resolutions, and follow-up actions, using a ticketing system or CRM software.

- Conduct research and gather information to provide accurate and up-to-date solutions to customers.

- Keep up to date with the latest trends, technologies, and updates related to the supported products or services.

- Assist in product testing, bug tracking, and providing feedback to the development team.

- Help Support peers with day-to-day tasks and professional development by sharing knowledge.

RNG Technical Support Engineer also performs other duties as they deem necessary in the execution of their duties or duties as delegated by the Support Manager, Head of Support, or the Employer.

Proficiency requirements:

- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).

- Proven experience in technical support, customer service, or a related role.

- Strong problem-solving and analytical skills with the ability to diagnose and resolve technical issues.

- Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical individuals.

- Proficiency in using ticketing systems, CRM software, and other support tools.

- Familiarity with hardware, software, operating systems, and networking concepts.

- Basic programming or scripting knowledge is a plus.

- Ability to work independently and as part of a team in a fast-paced environment.

- Strong time management and organizational skills with the ability to prioritize tasks effectively.

- Customer-oriented mindset with a focus on providing exceptional service and satisfaction.

- English level Intermediate or higher

- Ukrainian language proficiency

Hard skills

Monitoring skills:

- Familiarity with monitoring tools such as Grafana, Kibana, Zabbix, Prometheus, and Icinga is essential. It is critical to understand how these tools work and how to configure them to monitor various aspects of IT systems.

- Would be a plus to know key performance indicators (KPIs) and metrics for various IT systems (e.g., servers, databases, applications, networks). Understanding how to set thresholds and alerts for these metrics is necessary to monitor the health and performance of IT systems.

- Proficiency in log analysis using tools such as ELK (Elasticsearch, Logstash, Kibana), Graylog, or Splunk is valuable. Searching, filtering, and analysing log data to identify issues and trends is crucial for effective monitoring.

- Basic knowledge of incident management processes and tools such as ITIL, Jira, or ServiceNow is important. Understanding how to handle incidents, including incident identification, prioritization, escalation, and resolution, is crucial to ensure timely responses to issues.

Database skills:

- Proficiency in working with RDBMS such as Oracle, MySQL, PostgreSQL, Microsoft SQL Server, or SQLite. Understanding concepts like data modeling, tables, SQL querying, transactions, and indexing is essential.

- A strong understanding of SQL is crucial for working with relational databases. Proficiency in writing SQL queries, creating and modifying database schemas, and performing data manipulation operations (e.g., SELECT, INSERT, UPDATE, DELETE) is necessary.

- Would be a plus to know NoSQL Databases: Familiarity with NoSQL databases like MongoDB, Redis, or Elasticsearch. Understanding the different data models (e.g., document-oriented, key-value, columnar) and how to interact with these databases using their respective APIs or query languages.

- Basic knowledge of database security principles and best practices, including securing database access, encrypting sensitive data, implementing user roles and permissions, and auditing database activity.

- Understanding data governance principles, data quality management, and compliance requirements (e.g., GDPR, HIPAA) to ensure data integrity, privacy, and regulatory compliance.

API skills:

- Understanding the principles of good API design is essential. Skills in designing RESTful APIs, including defining resource endpoints, HTTP methods, request/response formats (e.g., JSON, XML).

- Knowledge of API security practices, including authentication mechanisms like OAuth 2.0 or JSON Web Tokens (JWT), securing API endpoints using SSL/TLS, handling authorization and access control, and preventing common security vulnerabilities (e.g., cross-site scripting, injection attacks).

- Skills in testing APIs to ensure their functionality, reliability, and performance. Proficiency in using tools like Postman, and Newman, validating responses, and handling edge cases.

Network skills:

- Understanding network topologies, protocols, and components is essential for designing scalable, secure, and efficient networks. This includes knowledge of concepts like VLANs, subnets, routing, and network segmentation.

- Familiarity with network protocols such as TCP/IP, DNS, DHCP, SNMP, ICMP, and routing protocols (e.g., OSPF, BGP) is crucial. Understanding how these protocols function and interact enables effective network troubleshooting and optimization.

- Proficiency in configuring network devices like routers, switches, firewalls, and access points is important. This includes setting up IP addressing, configuring VLANs, access control lists (ACLs), and implementing security measures.

- The ability to identify and resolve network issues is critical. Skills in packet analysis using tools like Wireshark, knowledge of common network problems, and understanding of network diagnostic tools like ping, traceroute, and netstat are valuable.

- Knowledge of network security principles and practices is vital to protect networks from unauthorized access, threats, and vulnerabilities. This includes concepts like firewall configuration, VPNs, intrusion detection systems (IDS), and secure network design.

Company offers:

- Fully remote work or work in a friendly team at modern office.

- Unlimited coffee, snacks and fruits.

- Health insurance.

- Free English language training.

- Gym membership.

- Real Agile.

- Competitive salary level.

About ARRISE

ARRISE is one of the fastest growing platform providers. Our passion for premium product is unrivalled and we strive to create only the most engaging and evocative best experiences.
ARRISE’s employs extensive expertise to ensure that each high-quality product developed in our studios represents our mantra of innovation and dedication.
We are continuously launching new and exhilarating projects. This comes from heavy investment into research, development and our people, providing you with all the support you need.

Your success is our success!

At Kombine Tech, we're all about creating an ecosystem that thrives on innovation and teamwork. 
We're working with the iGaming industry, driving both B2B and B2C projects to success.
Our secret? Ambitious and proactive teams that combine their talents with our internal expertise to reach extraordinary goals.
 
We're on the lookout for a dynamic VIP Support Manager to join our ever-growing team. If you're passionate, motivated, and ready to make a difference, we want to hear from you!
 
What We’re Looking For:
 

• Fluent English speaker (Advanced level);
• Upper-intermediate French or German is a significant plus;
• Experience in the iGaming niche;
• Experience working with VIP clients (chats/calls);
• Knowledge of the Canadian Market or Tier 1 is a plus;
• Ready to communicate with VIPs over the phone.

What You’ll Be Doing:
 

• Communicating with VIP players through chats and calls;
• Getting to know our key VIP players and understanding their needs;
• Building strong relationships that last;
• Keeping VIP users in the loop about cool promotions and offers;
• Sharing valuable feedback and ideas with the team.

Why You'll Love Working With Us:
 

• Work from anywhere (yes, we’re all about remote work);
• Working shifts between 07:00-19:00 and 19:00-07:00, on a 2 days on, 2 days off basis;
• Competitive salary in USD;
• Top-notch equipment provided for your job;
• No micromanagement – we trust you to do your best;
• Opportunities for fast-tracked career growth;

• Be part of one of the most exciting industries out there!

   

If you’re excited to take on new challenges and be a part of a vibrant team, we can’t wait to meet you. Apply now and let's build something amazing together!

Ubidex is looking for a Customer Success Consultant to join our professional and friendly team. The ideal candidate is passionate about using analytical skills to identify problems, find solutions, and improve relationships. To succeed in this role, the candidate should possess relevant digital experience and have previously held one or more of the following positions: Account Manager, Customer Support, Customer Success or Business Developer in an AdTech or SaaS B2B company .

Responsibilities

• Own the entire relationship with assigned customers, including onboarding demos, training sessions, adoption, retention, and scaling of the customers account
• Daily customer support: troubleshooting, reports and dashboard analytics, bug and feature reports to the team
• Review the customer journey, determine how it’s supported, and use a consultative approach to help customers overcome issues and achieve their goals
• Communicate effectively with senior managers to better understand customer needs, maximize retention and growth, and share learnings
• Facilitate interaction and workflow among customer's team and traffic providers to ensure timely deliverables

Qualifications and skills

• At least three years of experience as an Account Manager, Customer Support, Customer Success or Business Developer in the Adtech industry or SaaS B2B platform.
• Strong skills in verbal and written communications
• Analytical and result-oriented mindset
• Active team player, self-starter, and multitasker who can quickly adjust priorities
• Spoken Ukrainian and English as must
• Customer focus

Tools

• Google Sheets / Excel
• Task Trackers
• Knowledge of any CRM

The Customer Support Engineer will focus on providing technical support and maintaining production operations. The specific requirements and responsibilities include:

The vacancy assumes a shift work schedule.
Shifts are from 8 a.m. to 16 a.m., from 16 a.m. to 24 a.m., and from 24 a.m. to 8 a.m. There is one night shift per week, and there are five 8-hour shifts per week.

Job Requirements:

• Proficiency in using PC. Ideally after QA courses
• Background in Data Support (Tier 1+2); Tier 3 is an advantage.
• Strong troubleshooting and problem-solving skills.
• Excellent service orientation and communication skills.
• English level at least B1.
• Ability to work independently and as part of a team.

Key Responsibilities:

Problem Resolution:

• Identify potential production issues and implement proactive solutions.
• Troubleshoot technical issues and collaborate with teams to ensure resolution.

Customer Support:

• Provide prompt technical support to end-users
• Collaborate with R&D and product management to resolve client issues.

Production Coordination:

• Develop and manage production schedules.
• Adjust schedules as needed to accommodate changes or delays.

Stakeholder Communication:

• Serve as the primary liaison between teams to ensure clear communication.
• Notify stakeholders and clients of any delays or issues.

Precoro is an innovative AI-powered procurement centralization & automation platform, helping companies eliminate manual tasks and control purchasing activities across all subsidiaries. With over 1,000 customers in more than 80 countries, Precoro has proven its ability to create real business value and deliver substantial cost savings.

What we’ve achieved in 10 years:
🚀 Gathered 100+ cool specialists on our team

🚀 Launched 10 large-scale integrations (including with Amazon, Slack, and Google)

🚀Built a culture that thrives on trust, teamwork, and innovation. You can read more about Precoro’s values at this link.

As we scale, we’re looking for a Customer Onboarding Manager to lead one of the most critical stages in the customer journey — the first 90 days. This is a high-impact role for someone who is customer-obsessed, loves connecting people and processes, and thrives in fast-paced, collaborative environments.🌟
 

Why you’ll love working at Precoro:

1. Trust-based management: No micromanagement — your ideas and initiatives are always encouraged.
2. Supportive team culture: You’re not alone, our team is open, honest, and always ready to help.
3. Reimbursement for professional learning: We invest in your growth through courses, lectures, and more.
4. Flexible hours: We care about results, not how long you sit at your desk.
5. 26 days off annually (15 vacation days + 11 public holidays)
6. Medical insurance (after six months) and Unlimited sick leave without requiring a medical certificate. Your health matters most.
7. Pet-friendly offices in Kyiv: Love your furry friend? Bring them along!
8. Supporting Ukraine: We proudly assist the Armed Forces and contribute to projects that bring victory closer.
    

What You Bring:
 

Must-Haves:

• Advanced English proficiency.
• Empathy, enthusiasm, and a customer-first mindset.
• Strong communication skills and ability to explain complex concepts simply.
• Proven ability to build trust and foster collaboration with teams and clients.
• Analytical skills to research, structure, and present information effectively.
• Hands-on experience with Excel or Google Sheets to work with metrics and data.
• Problem-solving mindset and curiosity to learn and grow.
• Training, presentation, and project management experience.
   

Nice-to-Haves:

• Experience working with clients from the UK, US, or Europe.
• Understanding of business processes (finance, procurement).
• Education in economics, finance, management, or related fields.
• Familiarity with SaaS or ERP Systems.
   

What You’ll Be Doing:
 

Manage Client Relationships:

• Guide accounts from point of sale to full product adoption.
• Conduct discovery sessions to identify goals, expectations, and challenges.
• Build trust and maintain open communication with stakeholders.
   

Lead Client Onboarding Projects:

• Create tailored onboarding workflows and ensure timely go-lives.
• Coordinate tasks, timelines, and deliverables with internal teams and clients.
• Assist with initial setup and post-implementation changes.
• Deliver product training via webinars, workshops, or one-on-one sessions.
• Develop user-friendly materials: guides, FAQs, videos, and more.
• Enable clients to leverage key platform features independently.
   

Collaborate and Innovate:

• Partner with Sales, QA, and Customer Success teams for seamless transitions.
• Translate customer feedback into actionable product improvements.
• Monitor data and metrics to refine processes and deliver superior experiences.
   

What Success Looks Like:
 

In 3 Months:

• Deeply understand Precoro’s platform, onboarding workflows, and client needs.
• Build strong relationships with internal teams.
• Participate in at least 3 onboarding projects with positive feedback.
• Start managing smaller projects with oversight.
   

In 6 Months:

• Successfully complete from 6 onboarding projects.
• Manage multiple projects independently, including handling challenges.
• Create new enablement resources to enhance client success (e.g., guides, videos) to improve client enablement.
• Participate in larger accounts onboarding projects with positive feedback.
  
  What to Expect:
• Intro-call with our recruiter (30 minutes).
• Test task.
• Interview with the hiring manager (60 minutes).
• Test day.
   

The trial period will last 3 months, after that, you’ll get lots of congratulations!

Join the Precoro team and let’s create innovation together! 🤩

About us:

International IT company ZONE3000 has been providing complete solutions for developing and supporting web services (domain registration, hosting, SSL certificates, private mail) for 25 years. Our strategic partners are the world’s second biggest domain registrar Namecheap and a leading Ukrainian hosting provider HOSTiQ. We cooperate with more than 2200 specialists and are listed in the TOP 10 of the largest biggest IT companies in Ukraine.

Job requirements:

ZONE3000 opens up new opportunities, who might be interested in them?

• young ambitious professionals, who are just dreaming about pursuing an IT career;
• students willing to combine education with a professional development path;
• specialists seeking to master a new industry or change their occupation completely.

If you catch yourself thinking that this description fits you perfectly, it’s about you, check out our current position of Customer Support Specialist.

The only requirement for this position is an Intermediate or above level ofEnglish. All the technical details and professional skills will be taught at our training.

You’ll work remotely and do shifts. That’s why you can effectively manage your working time, and even combine work with studying.

What you’ll get:

• A job in the most stable and reliable IT industry. Job experience in an IT company by international standards.
• Formal employment, paid vacation and sick leave.
• Stable income starting from $400. Night shifts are paid extra (rate х1.5), for example: if you have 6 night shifts in a month, you’ll get $457.
• Technical training course where you’ll gain professional insight into web services, domains, hosting and the internet in general. You’ll also learn how to interact with clients all around the world and how to manage business communication. The company will pay you $300 after successfully passing the end-of-level test.
• Professional development opportunities and also a pay rise. For additional initiatives or extraordinary results you can get monthly and quarterly bonuses.
• Opportunity to change your position using our Internal Mobility project. We always listen to your wishes and support your talents and abilities. For example, you might want to get a job in other business fields, in other IT positions: Product Owner, Project Manager, Scrum Master, software developer, system administrator, etc.
• Development of soft and hard skills in the corporate training centre with training materials provided by our New York colleagues.

What you will do:

• Consult and support users of our products in solving various issues related to web services. For example, it can be assistance in choosing services, installation or setting up our products and services. Communication is provided through chats and tickets (emails)

Some extra perks you’ll get:

• FreeEnglish classes: grammar lectures, speaking clubs.
• Points accumulation system, where the points can be exchanged into certificates with MAKEUP, Rozetka, Citrus, JYSK, etc.
• Discount system for our employees, where you’ll get discounts and special offers from our partners (food delivery and entertainment venues, medical centres and pharmacies, beauty parlours and gyms, educational courses and much more).
• Corporate culture which involves a warm and welcoming team atmosphere, team buildings, corporate parties* and other activities which make workflow processes more enjoyable and valuable.
• Team buildings and corporate parties are on hold for the duration of the armed conflict.

If you are interested, contact us:

+38 098 913 34 61 — Telegram

+38 066 291 03 48 — Telegram

+38 050 693 29 64 — Telegram

+38 063 717 73 62

We are seeking a dedicated and passionate Support manager to join our dynamic team. As a Support manager, you will be the face of our company, interacting with our customers and providing them with the best possible experience.

We offer flexible working hours in order to promote a healthy balance between work and personal life.

These hours include

• a morning shift from 06:00 to 14:00(1−2 times per week),
• a day shift from 14:00 to 22:00(1−2 times per week),
• a night shift from 22:00 to 06:00(2+ times per week).

What you’ll do

• Respond to customer inquiries and concerns via email, phone, or chat in a timely and professional manner
• Understand and resolve customer issues and complaints
• Provide product and service information to customers
• Coordinate with other teams to ensure timely resolution of customer issues
• Identify and escalate complex issues to the appropriate team members
• Build new and upgrade established channels, means and processes to improve the customer journey
• Up-sell company products in collaboration with sales teams to ensure growth attainment

What we expect from you

• Advanced English (excellent written and verbal communication skills B2,C1)
• Strong problem-solving skills and the ability to think critically
• Ability to multitask and prioritize tasks effectively
• Strong customer service skills and a passion for helping others
• A fast learner with that remains calm and professional under pressure
• Experience in a customer-facing role is preferred, but not required
• Proficiency in basic computer skills and software
• Flexibility to work non-standard hours, including night shifts, weekends and holidays

About your key responsibilities and impact:

• Reproducing, analyzing, and evaluating requests to resolve or escalate incidents as needed;
• Monitoring product status and involving responsible teams in urgent or critical situations;
• Collaborating closely with other departments to ensure timely and effective issue resolution;
• Overseeing SLA compliance for request and incident resolution, escalating unresolved cases appropriately (to providers, L2, or another unit);
• Responding to questions from regional customer support teams about various player issues.

Essential professional experience:

• At least 3 year of experience in client support.
• Intermediate+ English level; 
• Fluent in Ukrainian or Russian.
• Familiarity with back-office systems, especially within gaming companies (a significant advantage).
• Basic understanding of live gaming rules (e.g., baccarat, blackjack, Crazy Time, Monopoly).
• Proficient in using Jira, Jira Service Management, and Zendesk.
• Strong multitasking and dynamic prioritization skills.
• Excellent communication (written and verbal), analytical thinking, and problem-solving abilities.
• Experience with monitoring and alerting tools.
• English language proficiency at Intermediate level or higher.

Desirable skills and personal features:

• Willingness and ability to work in shifts, including night shifts.

Work Schedule: (2-on / 2-off, 12-hour shifts with night rotation).
 

What we offer:

Benefits Cafeteria:

• Sports compensation;
• Medical coverage;
• Psychological support;
• Home-office coverage. 

Work-life:

• Remote work, Coworking compensation;
• Childcare budget;
• Maternity leave;
• Paternity leave;
• Additional 2 days for family events. 

Our GR8 Culture:

• Open feedback and transparent direct communications;
• Growth and development: better every day;
• High tolerance to experiment and mistakes;
• Supportive friendly environment.

A Product FinTech company is looking for a remote Support Tier 2 Specialist.

The company provides ultra-low latency financial backbone systems to Tier 1 banks in the EU and the US. Certified by over 100 trading venues in the Forex market, which account for more than 95% of FX liquidity, the company offers a comprehensive solution through a single API for both Makers and Takers. These systems allow banks to serve numerous algorithmic traders by enabling market access and trading, risk management, price adaptation, liquidity aggregation, and more.

The company has developed a product that enables international companies and banks to perform instant transactions on global currency exchanges with minimal time delay by using the company’s low-latency gateway. This solution gives them a competitive edge, allowing them to outperform others by fractions of a millisecond.

Requirements:

• Experience in technical support (Tier 2 or Tier 3)
• Proficiency with Linux
• Experience working with logs and the network stack
• Conversational English

Explore a career that promises stability, growth, and global opportunities.

Our client, a well-respected player in US logistics, is seeking enthusiastic English-speaking professionals eager to step into the transportation and supply chain sector. You'll get full training and competitive pay from day one. 

What We Offer:

• Competitive Salary: Base pay plus bonuses based on your performance.
• Comprehensive Training: Access to our internal training programs for skill enhancement.
• Career Progression: Clear opportunities for growth and advancement in your career.
• Work Hours: 3 PM to 1 AM, five days a week (in-office from 3 PM to 9 PM, then remote until 1 AM).

Your Role:

• Interact with customers concerning cargo shipping via chat or telephone.
• Coordinate with drivers to facilitate smooth logistics processes.
• Work closely with your team to drive collective success.
• Keeping CRM up to date

What We’re Looking For:

• English level from B1 or higher.
• Strong verbal and written communication skills.
• A keen eye for detail and excellent follow-through.
• The ability to juggle multiple tasks and solve problems on the go.
• Basic computer skills (email, internet).

Take the first step towards a fulfilling career where your growth is the priority!

We are looking for a Customer Support Specialist to join our team—someone who is tech-savvy, highly organized, and customer-focused. You’ll be the front line of communication with users, ensuring their issues are resolved efficiently, while also helping us scale support with smarter tools and systems.

Сity: Cherkasy, Lviv, remote (Ukraine)
 

Requirements:

• Experience or strong interest in working with AI tools and automation platforms (chatbots, support platforms, etc.)
• Understanding of social media platforms and interest in content creation and apps that help with it
• Strong communication and interpersonal skills with a client-first mindset
• Proficiency in both English and Ukrainian (spoken and written)
• Excellent computer skills, especially with Google Workspace (Docs, Sheets, Drive, Calendar, etc.)
• Analytical thinking and advanced problem-solving skills
• Exceptional attention to detail and multitasking ability
• Proactive approach with the ability to think strategically and work independently
• Enthusiasm for learning and continuous professional development

Will be a plus: 

• Prior experience in customer support roles
• Familiarity with helpdesk platforms like Zendesk, Intercom, or Freshdesk
• Experience with knowledge base creation or technical writing
• Exposure to AI and Customer Support automation tools

Responsibilities:

• Respond to user inquiries via support tickets, Stripe, App Store reviews and IG messages/tags, prioritizing urgent issues and ensuring prompt and helpful responses
• Test and reproduce user-reported issues, document results clearly, and collaborate with relevant team members to resolve them
• Monitor and manage on-hold/problematic tickets daily, providing updates and documenting progress
• Maintain a detailed shift report and share key insights or issues in daily team standups
• Participate in support team task distribution to ensure balanced workloads
• Set up, train, and continuously improve AI tools (e.g., chatbots or automated support assistants) to effectively answer customer questions
• Develop logic and strategies that help AI and support tools find and deliver the right information efficiently
• Build and manage a structured, easy-to-navigate customer-facing and internal knowledge base of FAQs, solutions, workflows, and escalation paths
• Identify patterns in user requests and recommend proactive improvements to support processes or product usability

We offer:

• Competitive reward for the provided services
• Collaborative and supportive team of professionals
• Growth through a Mentorship Program, regular feedback, and one-on-one meetings with PM and HR
• Partial reimbursement for medical insurance, sports activities, and English language courses
• Generous leave policy - 22 days of annual leave, 10 paid sick days per year
• Personal equipment policy offering MacBooks along with all necessary hardware and software for work
• Financial support for employees during specific life events (weddings, childbirth, etc)
• A people-focused corporate culture that prioritizes employee well-being