Jobs

315
  • · 150 views · 49 applications · 8d

    Technical Support Team Lead

    Full Remote · Worldwide · Product · 3 years of experience · Upper-Intermediate
    We are looking for a Technical Support Team Lead to drive the development and optimization of support operations within a fast-growing FinTech product. This is a key role focused on delivering process efficiency, mentoring a small team, and maintaining...

    We are looking for a Technical Support Team Lead to drive the development and optimization of support operations within a fast-growing FinTech product. This is a key role focused on delivering process efficiency, mentoring a small team, and maintaining high service quality in a business-critical environment.

     

    Key Responsibilities:

    • Oversee and structure the day-to-day work of the technical support team
    • Work hands-on with support queries and system tasks, ensuring resolution and process clarity
    • Onboard, train, and manage support specialists, ensuring quality and performance
    • Collaborate with the Business Development team to streamline merchant-related workflows
    • Monitor and optimize internal support processes and documentation

       

    Requirements:

    • Proven experience in a Tech Support role within a FinTech or payments environment
    • Strong understanding of payment infrastructure, including routing, merchants, chargebacks
    • Experience working with ticketing systems and operational tools
    • Ability to manage routine and sometimes repetitive workflows with high attention to detail
    • Previous experience mentoring or managing a small team (1–2 people)
    • Clear, structured communicator with a hands-on attitude
    • Strong English communication skills (spoken and written)

     

    Nice to Have:

    • Experience as a Senior Support Specialist looking to transition into a lead role
    • Experience building SOPs and internal documentation from scratch
    • Background in working with crypto and banking-related support tickets
    • Structured mindset, process-oriented thinking, and calm under pressure

     

    Benefits:

    • 23 days of paid time off + 12 paid sick days
    • Additional vacation days
    • Public holidays according to Spain HQ (Barcelona)
    • Co-working reimbursement up to €200/month
    • Private health insurance (after probation)
    • Annual well-being budget up to €500
    • Annual learning & development budget up to €500
    More
  • · 37 views · 1 application · 8d

    Helpdesk Engineer

    Office Work · Ukraine (Kyiv) · Product · 2 years of experience · Intermediate Ukrainian Product 🇺🇦
    Who Are We? Welcome to Welltech—where health meets innovation! As a global leader in Health & Fitness industry, we’ve crossed over 200 million installs with five life-changing apps, all designed to boost well-being for millions. Our mission? To...

    🚀 Who Are We?

    Welcome to Welltech—where health meets innovation! 🌍 As a global leader in Health & Fitness industry, we’ve crossed over 200 million installs with five life-changing apps, all designed to boost well-being for millions. Our mission? To transform lives through intuitive nutrition trackers, powerful fitness solutions, and personalized wellness journeys—all powered by a diverse team of over 700 passionate professionals with presence across 5 hubs.
     

    Why Welltech? Imagine joining a team where your impact on global health and wellness is felt daily. At Welltech, we strive to be proactive wellness partners for our users, while continually evolving ourselves.

    What We're Looking For

    We are looking for a skilled and enthusiastic Helpdesk Engineer to join our IT team. In this role, you will be the first point of contact for employees seeking technical assistance. You will be responsible for troubleshooting a variety of IT issues, ensuring smooth operation of our systems, and providing excellent customer service to our employees.
     

    Key Responsibilities:

    • Provide timely and effective technical support to employees via phone, email, and our ticketing system.
    • Troubleshoot issues related to Google Workspace, Okta, MacOS, and Mobile Device Management (MDM).
    • Resolve technical problems with various web services, including Slack and Asana.
    • Prepare and configure new employee workstations, including hardware setup and software installation.
    • Maintain detailed records of user requests and resolutions in the ticketing system (FreshService ITSM - a plus).
    • Escalate complex issues to senior IT staff when necessary.
    • Develop and maintain comprehensive technical documentation, such as user manuals and system configurations.
    • Deliver user training and guidance on Google Workspace and MacOS applications.
    • Collaborate with the IT team to identify and implement system improvements and upgrades.
       

    Required skills:

    • Bachelor's degree in Computer Science, Information Technology, or a related field.
    • Minimum of 2 years of experience in a technical support role with a focus on Google Workspace and MacOS.
    • Strong technical skills and experience with:
      • Google Workspace administration
      • Okta administration
      • MacOS and Mobile Device Management (MDM)
      • Troubleshooting web services (Slack, Asana)
      • Remote support tools and ticketing systems
    • Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
    • Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.
       

    Will be a Plus:

    • Experience with Jamf solution
    • Experience with FreshService ITSM
    • Experience with an Asset Management tool
    • Experience with Jira

    Candidate journey: ⭕️ Recruiter call ----> ⭕️ Skills assessment-----> ⭕️ Meet the hiring manager


    Why You’ll Love Being Part of Welltech:

    • Grow Together: Join a culture that champions both personal and professional growth. Here, you’ll thrive as we learn, evolve, and succeed together.
    • Lead by Example: No matter your role, your leadership matters. Every team member is empowered to inspire and make an impact.
    • Results-Driven: We’re all about achieving meaningful outcomes. It’s not just about the effort, but the difference we make every day.
    • We Are Well-Makers: Be part of a movement that’s creating a healthier, happier world. Together, we make well-being a reality!

      Check out some of our products
    • Muscle Booster — https://musclebooster.fitness/ 
    • Yoga-Go — https://yoga-go.io/ 
    • WalkFit -http://walkfit.pro
    More
  • · 97 views · 6 applications · 7d

    Customer Support and Operation to $1700

    Full Remote · Ukraine · 2 years of experience · Upper-Intermediate
    We’re looking for a motivated and detail-oriented individual based in Ukraine to join the Helvetus.com team. Your main responsibilities will include handling all aspects of customer support (email, chat, etc.), managing order fulfillment in the backend...

    We’re looking for a motivated and detail-oriented individual based in Ukraine to join the Helvetus.com team. Your main responsibilities will include handling all aspects of customer support (email, chat, etc.), managing order fulfillment in the backend (Shopify, shipping coordination, etc.), and assisting our COO with various operational and administrative tasks. Strong English communication skills are essential.

    More
  • · 125 views · 7 applications · 7d

    Customer Support and Operation to $1700

    Full Remote · Ukraine · 2 years of experience · Upper-Intermediate
    We’re looking for a motivated and detail-oriented individual based in Ukraine to join the Helvetus.com team. Your main responsibilities will include handling all aspects of customer support (email, chat, etc.), managing order fulfillment in the backend...

    We’re looking for a motivated and detail-oriented individual based in Ukraine to join the Helvetus.com team. Your main responsibilities will include handling all aspects of customer support (email, chat, etc.), managing order fulfillment in the backend (Shopify, shipping coordination, etc.), and assisting our COO with various operational and administrative tasks. Strong English communication skills are essential.

    More
  • · 53 views · 6 applications · 7d

    Contract Coordinator

    Full Remote · Ukraine · 2 years of experience
    Project Description: The Global Contracting team at Luxoft is seeking a Contract Coordinator with a strong sense of responsibility and attention to detail to join our international department. We are a team of 23 experienced professionals located across...

    Project Description:

    The Global Contracting team at Luxoft is seeking a Contract Coordinator with a strong sense of responsibility and attention to detail to join our international department.

    We are a team of 23 experienced professionals located across 8 countries, working collaboratively to ensure efficient and compliant contracting operations.

    What We Offer:
    – A professional, performance-driven environment where individual contributions are valued
    – Cross-cultural collaboration with experienced colleagues from across the globe
    – Continuous development opportunities within a fast-paced and evolving IT industry
    – A supportive corporate culture that encourages initiative, accountability, and growth

    Your Responsibilities Will Include:
    – Processing and managing client contracts for various Luxoft entities worldwide using internal systems (working language: English)
    – Maintaining accurate and up-to-date records in the contract management platform
    – Preparing regular reports and status updates for management, legal counsel, and internal stakeholders
    – Supporting ad hoc projects and contributing to process improvements as assigned

    Join our team to advance your career in an innovative technology company and play a key role in a global function delivering measurable impact.

     

    Responsibilities:

    – Process various service contracts for different Luxoft locations worldwide in internal systems (working language: English)
    – Update and maintain contract records in the contract management system in a timely and accurate manner
    – Provide regular updates and reports to management, attorneys, and internal stakeholders on contract status, timelines, and key issues
    – Liaise with internal teams, including Sales, Legal, Finance, and Delivery, to gather missing information and ensure alignment across departments
    – Coordinate with Sales teams to verify deal details, support contract preparation, and ensure smooth contract execution
    – Ensure contracts comply with internal policies, approval matrices, and documentation standards
    – Support internal audits by preparing contract-related documentation and status reports
    – Handle special projects and contribute to process improvement initiatives as assigned

     

    Mandatory Skills Description:

    – Previous experience in working with contracts or within a legal/administrative function
    – Solid understanding of legal documentation and basic contract principles
    – Proficiency in English (written and spoken)
    – Good command of MS Office tools
    – Strong organizational skills and attention to detail
    – Willingness to work in a dynamic, multinational team environment

     

    Nice-to-Have Skills Description:

    – Clear and professional communication
    – Ability to manage multiple tasks and meet deadlines
    – Proactive mindset and willingness to take initiative
    – Reliability and a strong sense of ownership
    – Adaptability and readiness to work in a dynamic, multinational team environment

    More
  • · 94 views · 12 applications · 7d

    Technical Support Engineer (L2-L3)

    Countries of Europe or Ukraine · Product · 3 years of experience · Upper-Intermediate
    We are seeking a motivated and technically proficient professional, based in our Kraków office or remotely in Poland, to join our Services & Support team as a Technical Support Engineer. In this role, you will serve as a strategic bridge between our...

    We are seeking a motivated and technically proficient professional, based in our Kraków office or remotely in Poland, to join our Services & Support team as a Technical Support Engineer. In this role, you will serve as a strategic bridge between our internal teams and school customers, providing advanced technical support and consultation across our education technology product suite. You will work closely with Product, Implementation, Support, and School Experience teams to resolve complex issues, deliver technical guidance, and drive improvements in internal systems and support workflows.

    This position is ideal for someone with hands-on support experience, excellent communication skills, and a passion for educational technology. It’s particularly well-suited to former school technology directors or EdTech professionals who enjoy solving technical challenges and coaching others. You’ll report directly to the Global Director of Services & Support while also working closely with the Head of Integrations and the Faria Spotlight Product team.

    This is a high-impact role that combines day-to-day support work with strategic collaboration, process innovation, and technical leadership. If you’re passionate about helping schools succeed through technology and want to work with a global, mission-driven team, we’d love to hear from you.

    Key Responsibilities

    • Technical Support — Resolve complex issues, including integrations, SSO, and API-related queries.
    • Consultation — Conduct technical consultations with school leadership and IT/ICT Directors
    • AI & Process Innovation — Contribute to internal AI-driven initiatives and automation strategies
    • Mentoring — Support and upskill frontline support staff through training and best practices
    • Systems & Docs — Maintain and improve technical documentation and external developer guides.
    • Integrations — Support third-party platform integrations and related customer requests
    • Faria Product Suite — Assist in the technical implementation of Spotlight & Faria products.
    • Escalations — Serve as the escalation point for complex support issues from internal teams

    Success Metrics

    • Volume and quality of tickets solved and technical consultations delivered
    • Customer satisfaction (CSAT) and time-to-resolution targets consistently exceeded
    • Quality and usefulness of internal and external support materials developed
    • The efficiency and accuracy of technical implementations and data-related tasks handled

    Key Skills & Strengths

    • Strong written and verbal communication skills in English
    • Comfortable engaging with senior school leadership and ICT stakeholders
    • Solid understanding of APIs, integrations, and education technology environments
    • Familiarity with AI tools and their use in customer support or operations
    • Intermediate Excel skills, including VLOOKUPs, pivot tables, and basic macros
    • Experience formatting, cleansing, and validating data for implementation
    • Basic SQL knowledge and understanding of relational databases
    • Familiarity with analytics, dashboards, and tools like Power BI
    • Proficiency with support and success tools such as: Jira, Confluence, Zendesk, ClickUp, Salesforce, Planhat, Google Suite, Postman, Azure Web Services, OpenSearch, DataLogo
    • Passion for training, documentation, and improving team processes

    Preferred Background

    • 3–5 years of experience in school IT, technical support, or EdTech implementation
    • Experience as a Tech/IT/ICT Lead at an international school is strongly desired
    • Experience working with K—12 international schools or school information systems (SIS)
    • Familiarity with Faria products (ManageBac+, OpenApply, SchoolsBuddy, Atlas) is a strong plus
    • Demonstrated self-learning and troubleshooting ability in technical environments
    • Familiarity with web applications and SaaS (Software-as-a-Service) business models
    • Ukrainian or Mandarin language skills are a plus (but not required)
    • Flexibility to work from our Kraków office or remotely in Poland

    Benefits

    • Compensation — Competitive salary and opportunities for career development (B2B)
    • Healthcare — Comprehensive medical coverage by LuxMed
    • Vacation — We support work/life balance and offer generous Annual leave and Public Holidays
    • Wellbeing Resources — Faria encourages team members to lead healthy lifestyles and provides recurring monthly Health and Wellness benefits
    • Learning — We encourage ongoing education and provide an online learning platform, unlimited book purchases, and a range of internal and external training programs.
    • Team — Friendly atmosphere, group activities, and corporate events
    • Equipment — MacBook Pro or another laptop of your specification, peripherals, and displays included
    • Office — Small but cozy office in Krakow for your convenience or remote work in Poland
    More
  • · 121 views · 28 applications · 7d

    Customer Support Representative (Junior)

    Full Remote · Countries of Europe or Ukraine · Product · 0.5 years of experience · Upper-Intermediate
    Junior Customer Support Representative (Entry-Level) We are looking for a motivated and detail-oriented Junior Customer Support Representative to join our team. This is an excellent opportunity for final-year students or individuals at the beginning of...

    Junior Customer Support Representative (Entry-Level)

     

    We are looking for a motivated and detail-oriented Junior Customer Support Representative to join our team. This is an excellent opportunity for final-year students or individuals at the beginning of their career path. Previous experience in customer support is a plus, but not required — we provide training and support to help you succeed.

    In this role, you will assist English-speaking clients by responding to their inquiries, resolving issues, and ensuring a positive customer experience.

     

    Responsibilities:

    • Communicate with customers in a professional and timely manner, identifying their needs and providing helpful responses
    • Assist in resolving product or service-related issues by following clear processes and using internal tools
    • Work with client data to provide accurate answers and helpful suggestions
    • Handle client concerns with empathy and professionalism
    • Collaborate with teammates to achieve common goals and ensure smooth service delivery
    • Maintain high quality and accuracy in handling customer requests and updates

     

    Nice to have:

    • Any previous experience in customer service or support roles
    • Interest in fintech products or services

     

    Requirements:

    • B2 level proficiency in written and spoken English
    • Basic computer literacy and ability to learn digital tools quickly
    • Strong communication and problem-solving skills
    • Attention to detail and good time management
    • Reliable internet connection suitable for remote work

     

    We offer:

    • Compensation for private entrepreneur tax expenses in Ukraine
    • Support with setting up and maintaining private entrepreneur status
    • 8 paid sick leave days per year
    • 160 paid vacation hours per year
    • Medical insurance after the probation period
    • Reimbursement for professional courses and language learning
    • Compensation for gym membership or sports equipment
    More
  • · 35 views · 0 applications · 7d

    Customer support manager

    Hybrid Remote · Ukraine (Lviv) · 1 year of experience · Upper-Intermediate
    Our mission is to help you find a job that brings you joy and satisfaction. Our client is an international company providing transportation logistics services in the United States. The company adheres to Western standards of working conditions and invests...

    Our mission is to help you find a job that brings you joy and satisfaction.

    Our client is an international company providing transportation logistics services in the United States. The company adheres to Western standards of working conditions and invests in the growth of every employee. One of its core principles is internal promotion — all management positions are filled by professionals who have grown within the company. This is a forward-thinking and sustainable organization that welcomes team members who share the same values.

     

    Responsibilities:

    • Overseeing the cargo shipping process.
    • Communicating with English-speaking brokers and drivers over the phone.
    • Providing timely feedback to clients.
    • Handling calls and resolving delivery issues with creativity and patience.
    • Processing emails and responding promptly to inquiries.
    • Managing CRM system tasks.
    • Preparing and controlling cargo documentation.

     

    Requirements:

    • English proficiency at Upper-Intermediate level or higher.
    • Ability to work under pressure and multitask effectively.
    • Analytical and flexible thinking.
    • Strong time management skills.
    • Responsibility for personal results and a commitment to continuous improvement.
    • Motivation for personal and professional growth.

     

    We offer:

    • Working hours: 3:00 PM — 1:00 AM (Monday to Friday).
    • A modern and comfortable office space.
    • Comprehensive training through our internal corporate program.
    • Opportunities for career advancement and personal development.
    • A supportive and environmentally conscious work culture.

     

    During the curfew — a hybrid schedule:

    • 3:00 PM — 9:00 PM in the office.
    • 10:00 PM — 1:00 AM remotely.

     

    Location: Sykhiv District, New Lviv.

     

    About us:

    Atlas Recruiting is a recruiting company breaking employment stereotypes. We specialize in hiring professionals for international logistics companies.

    Take the first step toward a fulfilling career where your growth is the priority!

    More
  • · 56 views · 2 applications · 7d

    Operations manager

    Office Work · Ukraine (Kyiv) · Product · 2 years of experience Ukrainian Product 🇺🇦
    Ajax Systems is an international technology company and the largest developer and manufacturer of Ajax security systems with smart home capabilities in Europe. It’s a comprehensive ecosystem of 180 devices, mobile and desktop applications, and server...

    Ajax Systems is an international technology company and the largest developer and manufacturer of Ajax security systems with smart home capabilities in Europe. It’s a comprehensive ecosystem of 180 devices, mobile and desktop applications, and server infrastructure. Every year, we demonstrate exponential growth in both the size of our team and our global user base. Today, the company employs over 4,100 people, and Ajax devices protect 3.5 million users in more than 187 countries worldwide.

    We are looking for a new team member to help us become even more effective! Behind the success and ambitions of our company stands a strong team of professionals. We are looking for a new player to join us and contribute to our growth!
     

    Responsibilities:

    • Provide administrative and/or technological support for contract administration, customer service, and order history management.
    • Assist the Business Development Manager in driving sales.
    • Register and forward contracts for the Business Development Manager, prepare presentations, work in 1C, and manage tasks using Jira.
    • Oversee the process of delivering goods to customers in cooperation with logistics and production departments.
    • Support he Business Development Manager in expanding and developing relationships with clients, as needed.
    • Respond to customer inquiries.
    • Build strong relationships with clients while maintaining high-quality customer service.
    • Develop a deep understanding of all systems interacting with clients.
       

    Requirements:

    • Experience in working with 1C (a plus).
    • Experience in export (a plus).
    • Proficiency in English at the B2 level.
    • Experience with Google Docs and MS Office.
    • Experience with customer interaction and document management.
    • Ability to work with numbers, attention to detail, and organizational skills.
    • High level of responsibility.
    • Ability to work well in a team and interact effectively with colleagues.
    • Willingness to work from 11:00 AM to 8:00 PM.
       

    We offer:

    • A dynamic team and a zero-bullshit culture.
    • Flexible working hours at the office.
    • Diverse projects and professional growth opportunities.
    • English language lessons.
    • Health insurance.
    • Ajax security system kit (participation in the beta testing project—getting and testing new gadgets before their official release).
       

    Join the Ajax Systems team to make Made in Ukraine synonymous with reliability!

    More
  • · 51 views · 0 applications · 7d

    Customer Support Manager (night shift)

    Hybrid Remote · Ukraine (Lviv) · Upper-Intermediate
    Our mission is to provide you with a job that will bring you joy and pleasure. Our client is an international company providing transport logistics services in the USA. The company focuses on Western standards of working conditions. One of the corporate...

    Our mission is to provide you with a job that will bring you joy and pleasure.

    Our client is an international company providing transport logistics services in the USA. The company focuses on Western standards of working conditions. One of the corporate principles is not to attract specialists to management positions from outside, but to develop them within the company. Our client positions itself as a progressive and sustainable company. And they invite people with the same values to their team.

     

    Responsibility:

    • Establish effective communication with clients, ensuring their satisfaction and loyalty.
    • Provide clients with prompt and high-quality support via emails and phone calls.
    • Analyze, plan, and organize efficient cargo transportation

     

    Requirements:

    • English proficiency at the Upper-Intermediate level or higher.
    • Expertly organizes processes and communicates effectively with diverse individuals.
    • Possesses strong critical thinking skills and easily finds solutions even in the most challenging situations.
    • Handles multiple tasks simultaneously with ease.
    • Demonstrates a proactive attitude and takes initiative in problem-solving.

     

    What We Offer:

    • Work schedule: 11:00 PM — 09:00 AM (4/3 — Tuesday to Friday)
    • Comfortable office with necessary equipment
    • Training at the expense of the company
    • Corporate events

     

    We are located in the Sykhiv District, New Lviv.

    Atlas Recruiting is a recruiting company breaking employment stereotypes. We select personnel to work for international logistics companies.

     

    Take the first step toward a career where your growth is a priority!

    More
  • · 25 views · 3 applications · 7d

    Coach for VIP Call Centre

    Full Remote · EU · Product · 1 year of experience · Advanced/Fluent
    We are an iGaming company with over three years of experience and a team of 1000+ professionals. Our achievements include 8 major projects, which are popular among our clients and successfully operate in locations of Tier 1-3 countries. The company...

    We are an iGaming company with over three years of experience and a team of 1000+ professionals.

    Our achievements include 8 major projects, which are popular among our clients and successfully operate in locations of Tier 1-3 countries.

    The company engages and values highly skilled professionals, which allows us to build processes efficiently and successfully expand our presence in new locations.

     

    Main duties:

     

    • Development of training programs for new technical operator managers

    • Organization and training for operator managers Evaluation of the effectiveness of training programs and feedback to the manager to improve results

    • Development of materials for training and documentation

    • Collaborate with the Call Centre Manager and compliment the Quality Manager to ensure compliance with company standards and procedures

     

    Candidate requirements:

    • Experience as a trainer or team lead in the field of call center support,(preferably in gambling)

    • Understanding of processes and procedures used in technical support

    • Experience in curriculum development

    • Ability to work in a team and focus on results

    • Excellent communication and presentation skills

    More
  • · 132 views · 9 applications · 7d

    Technical Support Specialist/Integrator

    Full Remote · Worldwide · Product · 1 year of experience
    Hello! We are an ambitious small team at BoostX. Currently, our team consists of 20 people. We specialize in Search Arbitrage (TikTok, FB). We are growing rapidly, and as a result, we are looking for an operations specialist with experience in traffic...

    Hello! We are an ambitious small team at BoostX. Currently, our team consists of 20 people. We specialize in Search Arbitrage (TikTok, FB). We are growing rapidly, and as a result, we are looking for an operations specialist with experience in traffic arbitrage.

    Responsibilities:
    Full cycle of working with TikTok/FB (setting up events for optimization)
    Creation/proshar of pixels, replenishment of accounts/expansion of the limit, and removal of unused accounts upon request
    Creation of new links on providers
    Integrations with a tracker (ClickFlare) - creating campaigns, integrating pixels, integrating cabinets
    Creating accounts in Maximizer
    Requirements:
    Experience with trackers/understanding how postbacks work
    Knowledge of the technical aspects of setting up (TikTok Ads/Facebok Ads)
    Experience in a related position in traffic arbitrage (from 6 months)

    Will be an advantage:
    Experience with TikTok cabinets
    Conditions:
    Fully remote format - work from anywhere in the world
    A young team of professionals
    Working for a fast-growing and sustainable company in a promising niche

    More
  • · 48 views · 10 applications · 7d

    RNG Customer Support Engineer (L1)

    Full Remote · EU · Product · 1 year of experience · Upper-Intermediate
    ARRISE is a leading game developer providing player-favourites to the most successful global brands in the iGaming industry. Powering up new possibilities of play through one single API, ARRISE offers a multi-product portfolio of award-winning slots,...

    ARRISE is a leading game developer providing player-favourites to the most successful global brands in the iGaming industry.

     

    Powering up new possibilities of play through one single API, ARRISE offers a multi-product portfolio of award-winning slots, live casino, bingo, virtual sports, sportsbook and more, available in all major regulated markets, languages and currencies.

     

    Driven by a persistence to craft immersive experiences and responsible thrills, ARRISE's global team consistently deliver best-in-class services with a dedication to create games that players love time and time again.

     

    RNG Customer Support Engineer is primarily responsible for providing excellent customer service and technical assistance to Operators and Account Managers. They analyze all incoming requests, perform basic troubleshooting, and provide solutions and responses to customers. The primary goal of the Customer Support Engineer is to ensure customer satisfaction. RNG Customer Support Engineer reports to the Support Shift Lead during the immediate shift and Support Team Lead directly.

     

    Primary responsibilities:

    - Respond to customer inquiries and support requests promptly and professionally.

    - Identify, troubleshoot, and resolve technical issues (within the scope of their knowledge and responsibilities) faced by Operators or their clients.

    - Conduct analysis and analytics of the requested information.

    - Report bugs, malfunctions, or any unpredictable behavior of the software.

    - Provide step-by-step guidance and instructions to customers to resolve problems.

    - Collaborate with cross-functional teams, such as account managers or technical support, to escalate and resolve complex issues.

    - Document and track customer interactions, including issues, resolutions, and follow-up actions, using a ticketing system or CRM software.

    - Help Support peers with day-to-day tasks and professional development by sharing knowledge.

    - Improve and keep up-to-date knowledge about the product, current support workflows, and procedures.

     

    RNG Customer Support Engineer also performs other duties as they deem necessary in the execution of their duties or duties as delegated by the Support Manager, Head of Support, or the Employer.

     

    Proficiency requirements:

    - Bachelor's degree (or equivalent work experience).

    - Proven experience in customer service or related roles.

    - Strong problem-solving and analytical skills.

    - Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical individuals.

    - Proficiency in using ticketing systems, CRM software, and other support tools.

    - Knowledge of Microsoft 365 tools (MS Teams, Microsoft Word, SharePoint, etc.).

    - Ability to work independently and as part of a team in a fast-paced environment.

    - Strong time management and organizational skills with the ability to prioritize tasks effectively.

    - Customer-oriented mindset with a focus on providing exceptional service and satisfaction.

    - Multitasking. Customer Support Engineers should be able to handle multiple customer inquiries simultaneously or juggle various tasks. They should be able to multitask efficiently, prioritize tasks, and manage time effectively.

    - Tech-savvy. They should be an advanced PC user, being able to easily learn to work with any new tool or technology by using common guidelines and knowledge bases.

    - English level: Upper-Intermediate or higher.

    - Ukrainian proficiency

     

    Company offers:

    - Fully remote work or work in a friendly team in a modern office.

    - Unlimited coffee, snacks, and fruits.

    - Health insurance.

    - Free English language training.

    - Gym membership.

    - Real Agile.

    - Competitive salary level.

     

    About ARRISE

     

    ARRISE is one of the fastest growing platform providers. Our passion for premium product is unrivalled and we strive to create only the most engaging and evocative best experiences.
    ARRISE’s employs extensive expertise to ensure that each high-quality product developed in our studios represents our mantra of innovation and dedication.
    We are continuously launching new and exhilarating projects. This comes from heavy investment into research, development and our people, providing you with all the support you need.

    Your success is our success!

    More
  • · 94 views · 17 applications · 6d

    Customer Support Representative

    Full Remote · Ukraine · Upper-Intermediate
    We are looking for a Customer Support Specialist to provide excellent service across our editing, admission, design, and coding services. You will troubleshoot issues, respond to inquiries, and guide customers through order/form completion, account...

    We are looking for a Customer Support Specialist to provide excellent service across our editing, admission, design, and coding services. You will troubleshoot issues, respond to inquiries, and guide customers through order/form completion, account changes, etc. If you have strong communication, multitasking skills, and customer service experience, we'd like to hear from you.

     

    Requirements:

    • Excellent English (B2+), written and spoken;
    • Outstanding written and verbal communication prowess;
    • Willingness to work with people and help them with issues of varying complexity;
    • Ability to act in non-standard situations;
    • Highly organized individual;
    • Ability to divide your focus between multiple activities or tasks without compromising the quality of work in any of them.

     

    Responsibilities:

    • Communicate with customers via various live chat, phone, and email channels;
    • Process orders, forms, applications, and requests from customers;
    • Keep records of customer interactions, transactions, and feedback, as well as actions taken to resolve their issues;
    • Coordinate with the team to ensure customer satisfaction and provide follow-up services as required;
    • Participate in training sessions to broaden product knowledge and enhance customer service skills;
    • Attracting potential leads to our services.

     

    Would be a plus:

    • A background in customer support or call center operations;
    • Knowledge of work with G-suite (Google Workspace: Docs/Sheets/Disc);
    • Experience with any CRM/ATS.

     

    Working terms

    • Remote work;
    • The probation period is two months;
    • 2 non-fixed days off per week;
    • 5 work shifts per week: morning (8:00-16:00), day (14.00-22:00), and night (22:00-8:00);
    • Night shifts are mandatory (approximately two per week, six/seven per month) with an additional bonus.
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  • · 100 views · 25 applications · 6d

    Lead Support Manager to $3500

    Full Remote · Countries of Europe or Ukraine · Product · 2 years of experience · Intermediate
    Who we are: We are the team behind the new iGaming brand. We are burning with the idea to change the rules of iGaming market and we are looking for people like us. Geographically, we are based in Warsaw; realistically, we are present all over the...

    Who we are:

    We are the team behind the new iGaming brand. We are burning with the idea to change the rules of iGaming market and we are looking for people like us. Geographically, we are based in Warsaw; realistically, we are present all over the world.

    We are looking for daring and crazy people. Those who are fanatical about the idea of creating something different from the mass of products on the market. Those who are looking for not just a job, but an opportunity to realize their personal and professional ambitions. Those who want to create something they will be proud of for the rest of their lives.

    Our mission:

    To prove that a casino can be different

    Requirements:

    — 3+ years of experience in customer support in iGaming or fintech
    — Strong understanding of Tier-1 market standards (compliance, player protection)
    — Team leadership and hiring experience
    — Hands-on experience with Zendesk, Intercom, or similar tools
    — Fluent English (written & spoken); French or German is a plus
    — Stress-resilient, detail-oriented, proactive
    — Flexible to work in a fast-paced launch environment

    Responsibilities:

    — Build and lead the customer support team from the ground up
    — Set up internal support systems and processes (live chat, email, ticketing)
    — Ensure 24/7 support coverage aligned with Tier-1 market expectations
    — Monitor KPIs (response time, resolution rate, CSAT) and improve them continuously
    — Handle VIP and sensitive cases with extra care
    — Work closely with Risk, Payments, Product, and Compliance teams
    — Create internal FAQs, scripts, and knowledge base
    — Set and maintain support SLAs
    — Train, mentor and evaluate support agents

    Why this is a unique opportunity:

    — Being at the origins of the company means being the main beneficiary of the development of our common brainchild: both in terms of career growth and finances (we are initially building a brand with capitalization)
    — Realizing your personal ambitions is possible only in an environment of active and aggressive growth - not in the bureaucracy of an established company
    — The opportunity to do something you will be proud of your whole life - we are looking for partners, not employees who share our common vision.

    If our vision resonates with you, you feel we match in values, and in our case 1+1 = 11, write soon - the best should work with the best!

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