Jobs

Description: 
Paytiko – is a fast-growing fintech product. We are looking for a responsible and self-motivated account manager who will join our team. Paytiko is PCI DSS complaint payment gateway which works with e-commerce platforms and general web applications. We have 100+ integrations with different payment systems and a lot of international clients.  
 
Required skills: 

• 1+ working experience as support/ account manager  
• Upper-Intermediate English level 
• Responsibility and diligence  
• High communication skills 
• Problem-solving mindset, adaptability, and decisiveness 

 
Will be a plus:  

• Technical education 
• Experience of working with fintech domain 

 
Responsibilities:  

• Communication with clients 
• Setup of the client (help with integration of our plugin or iframe, get requirements for the Payment solutions, provide education of the system) 
• Support of the client after setup: getting new requirements, resolving issues. 
• Communication with the team: discussion of current tasks, daily meetings, taking part in grooming.  
   

We offer you a job in logistics that successfully withstands all crises.Be confident in the future!

Our client is an international company providing transport logistics services in the USA. The company focuses on Western standards of working conditions. One of the corporate principles is not to attract specialists to management positions from outside, but to develop them within the company. Our client positions itself as a progressive and sustainable company. And they invite people with the same values to their team.

Responsibilities:

• Control over the shipping process.
• Communication with English-speaking brokers and drivers by phone.
• Timely provision of feedback for the client.
• Processing of emails and prompt resolution of the related issues.
• CRM system control.

• Processing and control of cargo documentation.

   

Requirements:

• English at Upper-Intermediate level and above.
• Basic computer skills (Email, Internet).
• Strong negotiation skills with a focus on results.
• Ability to effectively multitask.
• Proficient time management skills.

• Demonstrated desire for professional growth and development.

   

What We Offer:

• Working hours: 3 pm — 1 am 4/4 (office work from 3PM to 8PM, then to 1AM — remotely).
• Modern and comfortable office environment.
• Comprehensive training through our internal corporate program.
• Opportunities for both professional and personal development.
• Supportive and environmentally conscious workplace environment.

ABOUT US:

eSputnik is an omnichannel customer data platform (CDP) designed for large and VIP businesses.

We help companies in retail, e-commerce, and SaaS build strong connections with their customers, driving sales growth and enhancing loyalty.

A few years ago, we began expanding internationally. Today, we are confidently entering European and U.S. markets with new projects.

To accelerate our company’s growth, we’re looking for ambitious and proactive specialists. We are currently seeking a Customer Success Manager / Project Manager to lead and support our VIP clients.

KEY RESPONSIBILITIES:

• Clearly communicate the value of our platform: schedule calls, identify clients’ business needs, and offer tailored solutions.
• Guide users through the product: conduct demos and create detailed roadmaps.
• Oversee the integration process: ensure quick onboarding and better client results.
• Analyze client performance and develop strategies to improve key metrics.
• Facilitate communication between the client, integration team, and other departments.
• Advocate for the client: gather and analyze feedback, and relay insights to relevant teams.
   

YOUR BACKGROUND:

• Excellent verbal and written communication skills.
• 2+ years of experience in marketing or customer care, preferably in online services or product-based companies.
• Basic understanding of SQL, machine learning, and e-commerce.
• English proficiency at intermediate level or higher.
• Ability to work independently and proactively.
• A proactive and goal-oriented mindset.
   

WOULD BE A PLUS:

• Experience with Elastic or Looker Studio.
• Background in e-commerce: knowledge of different business models, user experience, and strategies to increase conversion and sales.
   

WE OFFER:

• A flexible 8-hour schedule, Monday to Friday.
• A comfortable office in the center of Dnipro with guaranteed electricity and uninterrupted internet.
• Remote or hybrid work options.
• 18 working days of paid vacation and official public holidays off.
• Partial reimbursement for English classes and professional development courses.
• A fun and professional team of like-minded people.
   

If you’re looking for a dynamic and ambitious product company driven by constant innovation and exciting projects (eSputnik, Reteno, Yespo) — join our team!

We’re open to candidates without experience and will provide full training from day one.

Our mission is to provide you with a job that will bring you joy and pleasure.

Our client is an international company providing transport logistics services in the USA. The company focuses on Western standards of working conditions. One of the corporate principles is not to attract specialists to management positions from outside, but to develop them within the company. Our client positions itself as a progressive and sustainable company. And they invite people with the same values to their team.

What you’ll be doing in this position:

• Establish effective communication with clients, ensuring their satisfaction and loyalty;
• Provide clients with prompt and high-quality support via emails and phone calls;

• Analyze, plan, and organize efficient cargo transportation.

   

What we’re looking for:

• English proficiency at the В1-В2 level or higher;
• No experience? No problem — we’ll teach you everything from scratch;
• Expertly organizes processes and communicates effectively with diverse individuals;
• Possesses strong critical thinking skills and easily finds solutions even in the most challenging situations;
• Handles multiple tasks simultaneously with ease;

• Demonstrates a proactive attitude and takes initiative in problem-solving.

   

What We Offer:

• Work schedule: 00:00 АM — 10:00 AM (4/4);
• Comfortable office with necessary equipment;
• Training at the expense of the company;
• Corporate events;

• Income in foreign currency.

   

Atlas Recruiting is a recruiting company breaking employment stereotypes. We select personnel to work for international logistics companies.

Take the first step toward a career where your growth is a priority!

We are seeking a motivated Junior Customer Support Representative to become part of our team. You will be responsible for handling client requests in a professional manner, delivering high-quality support to English-speaking customers, and ensuring prompt and effective issue resolution.

Responsibilities:

• Respond to client inquiries in a timely and professional manner, identifying their needs and expectations
• Analyze customer data to offer informed recommendations and effectively resolve issues
• Address concerns related to products or services, identify root causes, and propose practical solutions
• Build and maintain long-term client relationships by delivering consistently high-quality service
• Establish rapport with clients, navigating challenging interactions with empathy and professionalism
• Collaborate with team members to achieve shared goals and contribute to overall success
• Ensure accuracy and quality in processing customer adjustments and service requests

Nice to have:

• Experience in customer support or service-oriented roles
• Familiarity with fintech products, services, or industry standards

Requirements:

• B2 level proficiency in both spoken and written English
• Confident computer skills and ability to navigate digital tools with ease
• Strong problem-solving skills with the ability to communicate solutions clearly and effectively, both verbally and in writing
• High attention to detail, accuracy, and time management
• Reliable and stable internet connection suitable for remote work

We offer:

• Compensation for tax expenses of private entrepreneurs in Ukraine
• Qualified assistance and support for Ukrainian private entrepreneurs
• 8 paid sick leave shifts per year
• 160 paid vacation hours per year
• Medical insurance after the probation period
• Compensation for professional education, language learning 
• Compensation for a sports subscription or sports equipment

Key Responsibilities:

• Taking full ownership of the department, including Support, VIP Support, and Payment Support.
• Optimizing department processes and increasing team efficiency.
• Enhancing the quality of responses to improve the CSAT (Customer Satisfaction) score.
• Currently, there is no internal candidate capable of fully leading such a large team.

Tasks for the Probationary Period (2-3 months):

• Get familiar with the department’s processes and sub-departments.
• Assess the existing challenges from the new leader’s perspective.
• Develop and propose an improvement plan.
• Maintain CSAT scores and First Response Time without deterioration.
  
   

Main Responsibilities and Duties:

• Managing four sub-departments within the customer support division.
• Recruiting, onboarding, mentoring, and developing the support team.
• Developing and implementing processes, procedures, and quality standards.
• Monitoring team performance and ensuring adherence to key metrics (CSAT, response time, etc.).
• Managing support tools, including HelpDesk, Live Chat, and other platforms.
• Ensuring high customer service standards in a 24/7 dynamic environment.
• Collaborating with other departments (Antifraud, Product, Design) to enhance the customer experience.

Required Experience:

• 2+ years of experience in a similar role (iGaming industry experience is a strong advantage).

Skills and Competencies:

• Proven experience in team management and strong leadership skills.
• Experience in hiring, onboarding, and developing employees within a team.
• Deep understanding of customer service processes, quality standards, and control mechanisms.
• Strong problem-solving and crisis management skills.
• Excellent communication and interpersonal abilities.
• Flexibility and the ability to adapt to a fast-paced environment.
• Basic knowledge of PSPs and payment provider operations in iGaming (P2P, acquiring, Mexico or Latam will be a privilege).
• Spanish will be plus

Technical Requirements:

• Proficiency in GSuite (Gmail, Drive, Calendar, etc.) and Microsoft Office (Outlook, Teams, etc.).
• Experience with customer support tools (Live Chat, Intercom, HelpDesk, or similar).
• Experience working with custom CRM systems.

Code Harbor seeks a Project Manager Assistant and a Portal Manager to support our client’s daily operations. In this role, you will tackle complex challenges with global implications. The ideal candidate is a relentless problem-solver who is a detail-oriented perfectionist.

❗️❗️❗️ PLEASE NOTE: The work schedule for this role is approximately 17:30 — 02:00 to align with New York (EST) business hours!

Who are we:

Join Code Harbor. We are a team of dedicated IT professionals specializing in web development, CRM system construction, and startup support for our partners from the USA, Canada, or Europe.

We are committed to providing competitive and well-supported solutions to meet the needs of our clients by delivering not a bare service, but a problem-resolving development.

About the project:

Our client’s project unites over 70 medical clinics across the US states of Maryland, Northern Virginia, and Washington D.C., employing more than 1000 individuals and contractors.

To successfully manage multiple clinics and to provide consistently high-quality service, our client has developed a novel business model and implemented modern technology for the internal and external flow of information.

The internal portal connects all clinics and the headquarters. External IT provides instant access to the essential information of the clients and electronic transfer of medical records to the participating Attorney.

The core of the company, excluding employees, is the intranet portal. The Portal includes schedules, appointment information, patients' info, attorney portal, and much more.

Preferred Requirements

Fundamentals:

• Detail-oriented
• Quick learner
• Knowledge of business email conversation
• Understanding of effective business email communication
• Problem-solver
• Responsibility
• Project management experience

❗️ English: Upper Intermediate/Advanced (B2+), good spoken English

Extra credit:

• Proficiency in information research skills
• Prior experience with IT development
• Familiarity with complex web portals
   

Responsibilities:

• Accurate time tracking
• Effective self-organization
• Proven problem-solving and interpersonal communication skills

Job Duties:

• Collecting and compiling user feedback and requests for improvements.
• Coordinating requests and communicating between stakeholders and the development team.
• Prioritizing tasks for the dev team in line with business goals.
• Assisting in quality assurance before releases.
• Providing Portal assistance for attorneys, insurance companies, and others;
• Creating weekly clinic schedules and completing additional schedule requests;
• Creating various weekly, bimonthly, and monthly reports;
• Receiving calls from staff and clients;
• Replying to doctors, attorneys, or employees' tickets/requests;
• Maintain the client’s reputation on the web;

• Work on other on-demand requests and help the team achieve brilliance in delivery

   

What we offer:

• Full-time job
• Evening working hours ~17:30 – 02:00
• Work-from-home opportunity
• Competitive wage
• 15 days of annual vacation
• US National holidays
• 5 days of paid sick leave
• A productive work environment with growth and development opportunities as an experienced specialist
• Potential transition to a Product Owner role in the future

Please apply by attaching your CV and Cover Letter. It would be good to know why you’re interested in this position.

Position: Support Engineer 

Location: Remote (European Time Zone 🌍, Non-US)
Language: Fluent in English 🇬🇧
 

Key Responsibilities:

• Provide technical support to customers using Massive’s residential proxies for web scraping and data collection 🛠️🌐.
• Assist clients with proxy setup, troubleshooting, and optimizing their web scraping workflows using tools like Scrapy, Puppeteer, Playwright, and Selenium 💻🤖.
• Diagnose and resolve proxy-related issues, such as IP rotation, geo-targeting, rate-limiting, CAPTCHA solving, and request handling 📈.
• Collaborate with product and engineering teams to provide feedback and improve the Massive proxy platform based on customer needs 🤝🎯.
• Develop and maintain help articles, FAQ sections, and other resources to streamline the support process 📚.
• Provide ongoing customer success and best practice advice to help clients scale their data collection efforts 🚀.
• Write technical blog posts to share best practices, tutorials, and troubleshooting guides for web scraping and proxy usage ✍️💡.
• Run tests for technical blog articles, ensuring the solutions and techniques shared are effective and up-to-date 🔬📝.
• Monitor client satisfaction and proactively follow up to ensure issues are resolved and clients are maximizing their usage 🌟.
   

Skills & Qualities:
 

• 2+ years of experience in web scraping and working with proxy networks 🧑‍💻.
• Strong understanding of web scraping tools (e.g., Scrapy, Puppeteer, Selenium, BeautifulSoup) and HTTP protocols 🌍.
• Problem-solving mindset with the ability to troubleshoot and resolve technical issues quickly 🔧💡.
• Excellent communication skills — able to explain complex technical concepts clearly and concisely 💬🤝.
• Customer-centric attitude, focused on delivering top-tier support and building long-term relationships 📈.
• Self-motivated, proactive, and able to work independently in a remote environment ⚡💻.
• Experience writing technical blogs or knowledge base articles is a plus ✍️.
• Test execution skills, with a focus on ensuring content accuracy and relevance 🔬.
• Familiarity with residential proxies and experience in proxy-related roles is a plus 🛠️.
   

About Massive
 

At Massive, we provide a 100% ethically-sourced residential proxy network designed to scale your data collection with market-leading performance and pricing. Join us in helping clients across the globe unlock their web data potential!

📌 About us:
We are an iGaming startup that works in the field of iGaming, providing a high quality user experience for players from all over the world. We are currently looking for a VIP Support Specialist who will provide top-notch support to our most valuable customers.

📌 Your tasks:
- Proactive communication with VIP customers via messengers and email
- Resolving customer queries and assisting with any product issues
- Prompt response to complaints - quickly, politely, efficiently
- Informing about promotions, bonuses, new features, and special offers
- Development of an individual approach to each VIP client
- Cooperation with other teams (payments, technical support, marketing) for the best customer experience
- Maintaining customer loyalty and retention through personalized communication

👤 Who we are looking for:
- You have 1+ year of experience in VIP support / customer service / account management
- Understand the psychology of customers, know how to feel their needs and build trust
- You have experience in sales - you can offer the right product at the right time
- You work in a structured manner, respecting deadlines and customer requests
- You speak English at Upper-Intermediate+ level

💡 We offer:
- The opportunity to work with the most valuable clients of the company
- Schedule 5/2, 9-18
- Competitive salary + bonuses for results
- A team where initiative, professionalism and support are valued
- Developed corporate culture (football, basketball, yoga, tea ceremonies)

🔥 Vacancy: Technical Support Specialist

📍 Where? Office in Kyiv (hybrid 2/3)
⏰ Schedule: 10:00 AM – 7:00 PM (Mon–Fri)
💰 Salary: $700

Who are we?

We are a tech company developing an innovative product. We're looking for motivated people with no prior experience — we'll teach you everything you need to know!

Why join us?

💰 $700 salary
👔 Office in the city center with a great atmosphere
🎯 Clear career path for beginners

What will you do?

🔹 Consult clients via chat
🔹 Analyze simple technical issues
🔹 Handle basic support requests
🔹 Test functionality

We're looking for someone who:

✅ Has basic technical skills (even as a hobby)
✅ Learns quickly and enjoys solving problems
✅ Is responsible and a team player

🌟 Key personal qualities we value:

🧠 Stress resilience
✔ Ability to stay calm and focused during stressful situations (e.g., system failures or dealing with dissatisfied customers)
✔ Capability to effectively prioritize tasks under pressure
✔ Skill in turning challenges into valuable experience instead of stress

💬 Communication and teamwork
✔ Clear explanations: Able to explain technical concepts in simple terms to non-technical users
✔ Active listening: Good at asking the right questions to pinpoint issues
✔ Team spirit: Willing to collaborate with developers, QA, and other departments to resolve problems quickly

🌟 Team atmosphere

We have a friendly, warm team where everyone feels part of a shared mission. We believe that a positive atmosphere is key to effective work.

What brings us together:
☕ Coffee & sweets – Freshly brewed coffee, tea, and tasty snacks always available to recharge during the day
🍕 Happy Friday – Every Friday the company orders a delicious lunch from a favorite restaurant, and we eat together, sharing stories and laughs
🎉 Team buildings & corporate events – We regularly organize events: from quests and board games to outdoor retreats
💬 Open communication – Everyone is welcome to share ideas, speak up, or simply chat over a cup of coffee

We’re not just colleagues — we’re a team that supports each other and achieves goals together. Join us if you’re looking to work in a cozy and inspiring environment! 😊

About Sales’Up

We partner closely with our clients to customize and deploy [mention product type, e.g., enterprise software] to meet their unique business needs, ensuring they achieve exceptional value and maximize their investment. As we scale, building strong, lasting customer relationships and ensuring the success of our implementation projects are paramount to our growth.

Location: Remote, Preferred location - Ukraine, Kyiv

About the Role:

We are seeking a highly proactive and empathetic Customer Success Manager to join our growing team as our first dedicated Customer Success hire. This is a unique opportunity to lay the foundation for our Customer Success function, working directly with our early customers to ensure their success and satisfaction with their implemented solutions.

Key Responsibilities:

• Cultivate deep, trusted partnerships with our customers, ensuring their long-term success and satisfaction with their implemented solutions.
• Proactively engage with customers through regular meetings to understand their evolving business objectives, challenges, and how their implemented system can continue to drive value.
• Monitor customer usage and proactively provide guidance, conduct trainings, and deliver presentations to drive deeper product adoption and utilization.
• Identify opportunities for customers to expand their use of the system, explore new features, or optimize existing processes to further enhance their business. 
• Actively drive customer retention and renewals
• Proactively identify and address customer concerns and objections, working cross-functionally to ensure timely and effective resolutions.
• Translate complex business needs into clear requirements for internal teams, ensuring customer success is aligned with technical capabilities.

Candidate Expectations:

• 2+ years of experience in Customer Success, Account Management, or a similar client-facing role, managing corp and enterprise customers
• Demonstrated experience in implementing, customizing, or supporting corporate software (e.g., CRM, ERP).
• Advanced English language proficiency (written and verbal).
• Exceptional communication, interpersonal, and presentation skills, with the ability to articulate complex concepts clearly.
• Proven ability to build and maintain strong, empathetic relationships with diverse customer segments (e.g., Corporate or Enterprise).
• Strong problem-solving abilities and experience in effectively addressing customer objections and challenges.
• Experience in conducting effective training sessions and delivering compelling presentations to various audiences.
• A keen understanding of business needs with the ability to translate them into actionable requirements.
• Ability to work independently, manage multiple priorities, and thrive in a fast-paced environment.
• Desire and ability to visit customers onsite
• A passion for technology and helping customers achieve their strategic business goals.

Would be a plus:

• Experience with Creatio CRM

We are currently seeking a qualified and experienced Technical support engineer to join our team.

Preferred skills:

— Working experience in gambling support/tech support teams;
— Working experience with RMG projects.

Must have skills:

— Strong user of Jira Software/Jira service management/Any desk/ Google workspace, etc.
— English level: Upper-Intermediate;
— Strong verbal and corporate communication skills;
— Understanding of the software lifecycle;
— Ability to learn quickly and work as a part of a team;
— A challenging and inquiring mind;
— Attention to detail and tenacity;
— Quick logical thinking;
— Sociability, communicability;

Responsibilities:

— Monitoring of high-priority services,
— Testing: performance and the new functionality used;
— Diagnostics and solution of user problems when working with the software used;
— Prioritizing user requests;
— Providing individual solutions for customers based on their business needs.

— Working hours from 9:00 to 21:00 (2/2)

Ready to offer:
Social benefits, paid vacations, sick-leaves
Medical insurance
Career possibilities with growing team.

New online Betting/ Casino project is looking to create a  support team for a fast-growing online betting and casino project targeting users in Latin America. We're looking for a Customer Support Operator to join us remotely, with real opportunities to grow into a Team Lead role.

🔹 Responsibilities:

• Provide customer support via online chat and email
• Assist users with registration, login, bonuses, promotions, deposits, and withdrawals
• Resolve user inquiries in line with internal quality standards
• Escalate technical issues and edge cases to the relevant teams

🔹 Requirements:

• 6+ months of experience in customer support within betting or casino industry
• English level: Intermediate or higher
• Solid understanding (or strong interest) in the iGaming industry: betting mechanics, bonuses, promos, deposits/withdrawals
• Strong communication skills and a customer-first mindset
• Ability to ask the right questions and quickly understand the user's issue
• High attention to detail and ability to multitask
• Confidence working with interfaces, knowledge bases, and platform rules
• Responsibility, independence, and readiness for shift work (including nights and weekends)

🔹 Nice to Have:

• Knowledge of Spanish and/or Brazilian Portuguese

🔹 What We Offer:

• Shift schedule: 2/2, 12-hour shifts (day & night)
• Remote work format
• Salary paid in cryptocurrency
• Fast-track career growth to Team Lead
• A supportive team and clear internal processes

🔹 Training & Onboarding:

We provide paid training for new team members (1–2 weeks). You’ll go through onboarding materials, get to know the platform, and ask any questions you have. Once you're on shift, the team will continue to support and guide you.

You know how to:

• Support people when they’re stressed;
• Hear what’s not being said out loud;
• Spot problems before they appear;

• Love people and Google Sheets equally.

  
  Key Responsibilities

• Daily communication with 12 creators: answering questions, offering support, coordinating tasks;
• Reminding them about deadlines, clarifying content details, tracking execution of the content plan;
• Monitoring overall emotional atmosphere: mood, potential burnout signs, team well-being;
• Helping find solutions based on individual creator requests;
• Reviewing and analyzing account performance (and working on improvements);
• Preparing content for publication across creator accounts;
• Collecting, reviewing, and handing off content from creators to production and sales departments;
• Working with trackers: monitoring content readiness status, updating base data for custom prep;
• Making corrections, clarifying requests, and maintaining content quality;
• Documenting issues and escalating them to the GH team when needed;
• Passing relevant updates to other teams (sales, production, etc.);
• Working in CRM systems and Google Sheets: filling out checklists and creator profiles ("passports");
• Preparing weekly reports on creators for internal analytics;
• Joining team plannings and sync-ups.

What we offer:

• Fully remote work — work from anywhere;
• Support and guidance at every stage;
• Salary in USD.

WHO WE ARE 💫

Hi, we’re BetCare.

Our company specializes in multilingual customer care where we put heavy focus on sales, conversion, and customer reactivation strategies. Our clients are primarily from Europe, Canada, and Australia, so we operate in licensed markets globally.

Our team members’ strongest skills are Positive Language, Care and Sales. Our approach to every contact is to provide an excellent service experience in order to open up the customer to a sale.

WHO WE ARE LOOKING FOR 😎

We are looking for a Customer Service Agent with at least Upper-Intermediate level of English language to join our international team and add more diversity into the mix.

In this role your main aim will be to make the customers happy by providing live chat support, addressing their inquiries promptly and effectively, troubleshooting issues, and ensuring a positive customer experience.

We don't care about your background - you are yours, as they say - though this position has its requirements and ground rules: you have to be a personable and reliable team player with a customer service mindset, ability to multitask and think on your feet whilst calmly handling customer queries with a smile.

We value: respect, transparency, commitment, responsibility, attention to detail, fun.?

We despise: dishonesty in any form, exaggerated snobbism, unprofessional work ethics.

MAIN RESPONSIBILITIES 🦾

- To acquire some technical and end-user understanding of our products so you can respond to customers quickly and accurately (don't worry, we will provide the training).

- To report on common issues and flag anything urgent.

- To approach customers proactively about select promotions.

- To support with some translations as our "go-to" native speaker.

A FEW MUSTS ❗

- Be fluent in written and spoken English (this is the official office language).

- Be interested in learning about iGaming and increasing your tech knowledge.

- Be happy to work different shifts: our Customer Services Department is open 24/7 (be ready to have 3 night shifts from 5, or only night shifts, as you prefer).

WHAT WE OFFER 💎

-Remote work format — the ability to attend the office in case you are Lviv-based, in the city center (which is absolutely pet-friendly 🐶).

- Extensive training program, which will help you to learn a new field and best practices. (It is fully paid after successful completion).

- Diverse paid times off.

- Presents and bonuses from the company.

Can you relate to this? If your answer is "Hell Yes", contact us here!

Про компанію BetCareHi, we’re BetCare
The company that specializes in multilingual customer care where we put heavy focus on sales, conversion, and customer reactivation strategies.
Our team members’ strongest skills are Positive Language, Care and Sales. Our approach to every contact is to provide an excellent service experience in order to open up the customer to a sale.