Stay Group

Stay Group is an innovative Marketing company with a mission to help businesses acquire their target customers and create top-tier solutions in the iGaming and entertainment industry. We seek an experienced  Retention Product Manager. As a Retention Product Manager, you’ll be the mastermind behind engaging experiences across Tier 1 countries — from crafting loyalty programs and gamified mechanics to analyzing performance and anticipating player behavior in the fast-paced iGaming landscape.

Key Responsibilities:

• Development, launch, and optimization of retention tools for Australia, Canada, and Germany (tournaments, lotteries, wheel of fortune, loyalty program, etc.).
• Analyzing the effectiveness of current retention mechanics, generating and implementing new hypotheses and approaches.
• Using data and user behavior to personalize and segment retention initiatives.
• Collaboration with cross-functional teams (CRM, Product, BI, Support, Creative) to comprehensively implement tools. 
• Monitoring and improving key KPIs (Retention Rate, ReDepRate, ARPPU, GGR, etc.).
• Ongoing competitor and industry trend monitoring in the online casino space. 
   

Requirements:

• At least 3 years of experience in a role related to player retention in the online casino industry.
• Excellent understanding of the specifics of gambling: engagement mechanics, player motivation, and regulatory constraints. 
• Hands-on experience in developing and launching in-game retention tools (tournaments, bonus programs, loyalty schemes, etc.).
• Strong data analysis skills, ability to formulate hypotheses, and evaluate results.
• English language proficiency — B1/B2 level.
   

Benefits:

• Freedom to choose where to work: work from anywhere in the world with the freedom of remote options, or join our dynamic office in Kyiv for an inspiring in-person experience.
• Flexibility: enjoy flexible working hours that let you balance your personal and professional life while focusing on delivering great results.
• Corporate English speaking club: improve your English proficiency with regular practice and expert guidance.
• A Culture That Cares: thrive in a friendly environment where a strong corporate culture builds connections, drives innovation, and makes you feel truly valued.
• Accelerate Your Growth: seize career advancement opportunities in a rapidly expanding marketing company. As the company scales, so will your professional journey.

Stay Group is an innovative Marketing Сompany with a mission to help businesses acquire their target customers and create top-tier solutions in the iGaming and entertainment industry. We are currently seeking an ideal VIP Account Specialist who involves re-engaging former VIP players, increasing their activity, analyzing potential VIP players in online casinos, converting them into loyal customers, and fostering positive feedback from clients regarding service and company attitude.

Responsibilities:

• Analyze player behaviors and preferences to tailor exclusive offers, rewards, and experiences.
• Build and maintain strong relationships with VIP players, catering to their individual needs and preferences.
• Act as the primary point of contact for escalated VIP queries or issues, ensuring swift resolution.
• Collaborate with marketing, product, and customer support teams to align VIP initiatives with overall business objectives.
• Design personalized VIP journeys to enhance player engagement and loyalty.
• Prepare regular reports on VIP activity, player feedback, and program performance, offering insights for continuous improvement.

Requirements:

• Minimum 2 years as a VIP Manager/Sales/Shift experience.
• Sales experience in online iGaming or similar internet services.
• Ability to communicate with clients via phone, messenger, email, and SMS.
• Familiarity with internet technologies and a willingness to learn quickly.
• High motivation for achieving results in a competitive environment.
• Online iGaming experience, SoftSwiss work is a significant plus.
• Upper-intermediate English level.

Benefits:

• Freedom to choose where to work: work from anywhere in the world with the freedom of remote options, or join our dynamic office in Kyiv for an inspiring in-person experience.
• Flexibility: enjoy flexible working hours that let you balance your personal and professional life while staying focused on delivering great results.
• Corporate English speaking club: improve your English proficiency with regular practice and expert guidance.
   
• Accelerate Your Growth: seize career advancement opportunities in a rapidly expanding marketing company. As the company scales, so will your professional journey.

Stay Group is an innovative Marketing company with a mission to help businesses acquire their target customers and create top-tier solutions in the iGaming and entertainment industry. Currently, we are looking for our perfect Risk & Payment Agent to join our team to achieve better results together.

Requirements:

• Experience in processing payments.
• Experience in document verification.
• Attention to detail.
• Analytical mindset.
• Ability to work in a team.
• English proficiency level B2.

Responsibilities:

• Suspicious and fraudulent customer activity patterns.
• Payments’ risks analytics and further payments processing.
• Analysis of fraud cases, violations of website rules, etc. Fraud cases, T&C violationі, suspicious patterns analyzing.
• Evaluation and verification of documents provided by customers as part of the KYC process.
• Monitoring, analysis, and evaluation of large winnings to identify potentially risky patterns.
• Collaboration with other teams to share information and strengthen security measures.
• Maintaining the required reports.

Plus:

• Knowledge of the SoftSwiss platform.
• Basic knowledge of document requirements.

Benefits:

• Freedom to choose where to work: work from anywhere in the world with the freedom of remote options, or join our dynamic office in Kyiv for an inspiring in-person experience.
• Flexibility: enjoy flexible working hours that let you balance your personal and professional life while staying focused on delivering great results.
• Corporate English speaking club: improve your English proficiency with regular practice and expert guidance.
• A Culture That Cares: thrive in a friendly environment where a strong corporate culture builds connections, drives innovation, and makes you feel truly valued.
   
• Accelerate Your Growth: seize career advancement opportunities in a rapidly expanding marketing company. As the company scales, so will your professional journey.

Stay Group is an innovative marketing company dedicated to helping businesses attract their target audience and deliver top-tier solutions in the iGaming and entertainment industries.

We're currently seeking an ideal Sales Specialist with perfect German to join our team and achieve better results together.

Responsibilities:

• Сalls to relevant players, collecting feedback.
• Identifying customer needs and providing information on our services.
• Negotiating and closing deals with new players.
• Cooperating with retention and marketing departments.
• Reporting on sales goals and key performance indicators.

Requirements:

• Minimum 1 year of customer service experience.
• Sales experience, preferably in online gaming or similar internet services.
• Ability to communicate with clients via phone, messenger, email, and SMS.
• Familiarity with internet technologies and a willingness to learn quickly.
• High motivation for achieving results in a competitive environment.
• Online iGaming experience, SoftSwiss work is a significant plus.
• Upper-intermediate German level.
   

Benefits:

• Freedom to choose where to work: work from anywhere in the world with the freedom of remote options, or join our dynamic office in Kyiv for an inspiring in-person experience.
• Flexibility: enjoy flexible working hours that let you balance your personal and professional life while focusing on delivering great results.
• Corporate English speaking club: improve your English proficiency with regular practice and expert guidance.
• A Culture That Cares: thrive in a friendly environment where a strong corporate culture builds connections, drives innovation, and makes you feel truly valued.
• Accelerate Your Growth: seize career advancement opportunities in a rapidly expanding marketing company. As the company scales, so will your professional journey.

Stay Group is an innovative marketing company dedicated to helping businesses attract their target audience and deliver top-tier solutions in the iGaming and entertainment industries.

We're currently seeking an ideal Sales Specialist with perfect English to join our team and achieve better results together.

Responsibilities:

• Сalls to relevant players, collecting feedback.
• Identifying customer needs and providing information on our services.
• Negotiating and closing deals with new players.
• Cooperating with retention and marketing departments.
• Reporting on sales goals and key performance indicators.

Requirements:

• Minimum 2 years of customer service experience.
• Sales experience, preferably in online gaming or similar internet services.
• Ability to communicate with clients via phone, messenger, email, and SMS.
• Familiarity with internet technologies and a willingness to learn quickly.
• High motivation for achieving results in a competitive environment.
• Online iGaming experience, SoftSwiss work is a significant plus.
• Upper-intermediate English level.
   

Benefits:

• Freedom to choose where to work: work from anywhere in the world with the freedom of remote options, or join our dynamic office in Kyiv for an inspiring in-person experience.
• Flexibility: enjoy flexible working hours that let you balance your personal and professional life while focusing on delivering great results.
• Corporate English speaking club: improve your English proficiency with regular practice and expert guidance.
• A Culture That Cares: thrive in a friendly environment where a strong corporate culture builds connections, drives innovation, and makes you feel truly valued.
• Accelerate Your Growth: seize career advancement opportunities in a rapidly expanding marketing company. As the company scales, so will your professional journey.

Stay Group is an innovative Marketing company with a mission to help businesses acquire their target customers and create top-tier solutions in the iGaming and entertainment industry. We seek an experienced Сasino Manager. As a Casino Manager, you’ll be the driving force behind our game universe — leading the casino team, forging new provider partnerships, and turning data into powerful insights through sharp reporting.

Key Responsibilities:

• Generate reports on games and providers.
• Integrate new game providers.
• Communication and support of business relationships with gaming providers.
• Monitoring and controlling the proper functioning of game providers.
• The lead of the casino managers' team.
• Development of games-related functionality.
• Development and implementation of the strategy for managing games on products.
• Attending exhibitions and conferences to support and build business relationships with partners.
• Develop, implement, and monitor casino bonus strategies and promotional campaigns.
• Work closely with the CRM and marketing teams to plan and execute player acquisition and retention campaigns.
• Ensure bonuses and promotions are configured correctly in the back-office systems
• Liaise with game providers to negotiate game release schedules, promotional support, and exclusive deals.
   

Requirements:

• Experience in online casino operations, ideally in a similar role.
• Solid knowledge of casino games and bonus mechanics.
• The data-driven mindset with strong analytical skills.
• Proficiency with iGaming platforms and back-office tools.
• Strong communication and cross-functional collaboration skills.
• Understanding of industry regulations and responsible gaming (a plus).
• Upper-Intermediate + English; other languages are a bonus.
   

Benefits:

• Freedom to choose where to work: work from anywhere in the world with the freedom of remote options, or join our dynamic office in Kyiv for an inspiring in-person experience.
• Flexibility: enjoy flexible working hours that let you balance your personal and professional life while focusing on delivering great results.
• Corporate English speaking club: improve your English proficiency with regular practice and expert guidance.
• A Culture That Cares: thrive in a friendly environment where a strong corporate culture builds connections, drives innovation, and makes you feel truly valued.
• Accelerate Your Growth: seize career advancement opportunities in a rapidly expanding marketing company. As the company scales, so will your professional journey.

Requirements:

• English language at an Upper-intermediate level.
   
• Proactive approach.
• Sense of responsibility and ability to work in a team.
• Resilience and good communication skills.
• Passion for the customer service industry and the ability to work in different shifts.
• Positive attitude towards gambling.

Responsibilities:

• Work with a large volume of live chats and emails.
• Provide accurate, reliable, and comprehensive information to customers.
• Adhere to communication procedures, instructions, and policies.
• Support other business units by communicating with customers and documenting customer inquiries.
• Manage complaints and provide appropriate problem resolutions within established deadlines.

Nice to have:

• Experience in customer support/sales/ fields.

Benefits:

• Freedom to choose where to work: work from anywhere in the world with the freedom of remote options, or join our dynamic offices in Lutsk and Kyiv for an inspiring in-person experience.
• Flexibility: enjoy flexible working hours that let you balance your personal and professional life while staying focused on delivering great results.
• Corporate English speaking club: improve your English proficiency with regular practice and expert guidance.
• A Culture That Cares: thrive in a friendly environment where a strong corporate culture builds connections, drives innovation, and makes you feel truly valued.
• Comfort Fuels Success: experience comfortable conditions that inspire productivity and foster professional growth, giving you the tools and space to excel.
• Accelerate Your Growth: seize career advancement opportunities in a rapidly expanding marketing company. As the company scales, so will your professional journey.