Jobs
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· 111 views · 31 applications · 11d
VIP Manager
Full Remote · Worldwide · Product · 1 year of experience · IntermediateWe are a fast-growing international iGaming company with over five years of success in both sportsbook and online casino verticals. Our multi-brand portfolio operates across various global markets, backed by a solid reputation and a data-driven approach...We are a fast-growing international iGaming company with over five years of success in both sportsbook and online casino verticals. Our multi-brand portfolio operates across various global markets, backed by a solid reputation and a data-driven approach to customer engagement.
As we continue our international expansion, we are seeking a VIP Manager to elevate our high-value player relationships, drive customer retention, and ensure a world-class gaming experience tailored to our most loyal users.
What You’ll Be Doing:
- Manage a portfolio of high-value VIP clients.
- Build and maintain long-term, personalized relationships with key players.
- Engage regularly with clients via email, messengers, and other channels.
- Enhance player retention and loyalty through tailored service.
- Monitor client activity for “red flags” and intervene proactively.
- Identify upsell opportunities and mitigate churn risks.
- Work efficiently with CRM tools and maintain accurate client records.
- Prepare regular reports on player behavior and account performance.
- Collaborate on the development of VIP campaigns and loyalty programs.
What You Bring to the Table:
- 1+ year of experience as a VIP, Retention, or Account Manager in iGaming.
- Deep understanding of VIP player psychology and lifecycle.
- Strong verbal and written communication skills.
- Proficiency with CRM systems and player segmentation.
- Analytical mindset with the ability to form hypotheses from behavioral data.
- Fluent English (B2+), both written and spoken, used daily in work.
- Solid knowledge of sports betting (bet types, odds, live betting, key sports).
- Familiarity with top casino games and providers (slots, live casino).
- Ability to recommend games or events tailored to individual player preferences.
- Understanding of bonus mechanics and promotional segmentation.
Why Join Us?
- Inspiring work environment with a global, award-winning company.
- Clear growth path and professional development opportunities.
- Work with a passionate and supportive international team.
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· 35 views · 9 applications · 10d
Affiliate / Streaming Operations (Amazon)
Full Remote · Worldwide · Product · 1 year of experience · Pre-IntermediateWe are a top-1 sea moss superfood brand in the U.S., on a mission to redefine natural wellness. Our goal? To make wellness simple, accessible, and affordable for everyone, everywhere. Our products are skyrocketing (literally!), and we’re looking for an...
We are a top-1 sea moss superfood brand in the U.S., on a mission to redefine natural wellness.Our goal? To make wellness simple, accessible, and affordable for everyone, everywhere.
Our products are skyrocketing (literally!), and we’re looking for an Affiliate & Streaming Operations Assistant who’s excited to grow with us. In this role, you’ll gain hands-on experience in affiliate marketing, and streaming operations—key areas in today’s digital landscape.
Why join us?
It’s a great chance to enter the e-commerce world alongside a strong Amazon team. You’ll develop real-world skills by managing essential workflows, working closely with our team, and building a foundation for a future career in digital marketing, partnerships, or content operations.
What you’ll do:
- Maintain and update internal reports and documentation
- Ensure all planned streams are timely entered into the calendar
- Assist in preparing themes and scripts for upcoming live streams
- Communicate with influencers and streamers on organizational matters
- Support the execution and tracking of affiliate marketing programs
What You Need to Succeed:
- Confident computer skills, especially in Google Docs, Sheets, and Calendar
- Experience working with spreadsheets, calendars, and structured data
- Basic English skills (for email communication and understanding software interfaces)
- Strong attention to detail and task accuracy
- Quick learner—comfortable adapting to new CRM systems and platforms
- Experience communicating with influencers is a plus, but not required
What we offer:
- A fast-paced, creative environment: Be part of a team that values innovation and bold ideas.
- Full-time remote flexibility: Work from anywhere while staying connected with a passionate, international team.
- Competitive salary: We reward talent and hard work.
- 28 days of holidays and sick leave: Because balance is key.
- Global teambuilding and brainstorming events: Collaborate, innovate, and grow with a diverse team.
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· 85 views · 9 applications · 10d
Technical Support Engineer
Full Remote · EU · 3 years of experience · Upper-IntermediateWe are looking for a skilled Technical Support Engineer to join our growing team and provide advanced support for Linux-based systems, container technologies, and cloud environments. This role is remote, but candidates should be based in Europe due to...We are looking for a skilled Technical Support Engineer to join our growing team and provide advanced support for Linux-based systems, container technologies, and cloud environments. This role is remote, but candidates should be based in Europe due to collaboration and time zone requirements.
Key responsibilities:
- Act as the primary point of contact for technical inquiries, resolving customer-reported issues with professionalism and urgency.
- Investigate and resolve complex technical problems related to Linux, containers (Docker, Kubernetes, Podman), and cloud infrastructure.
- Contribute to technical documentation and internal knowledge bases to help streamline future support efforts.
- Partner with engineering and product teams to escalate critical issues, ensuring rapid and thorough resolution.
Requirements:
- 3+ years of experience as a Technical Support Engineer or in a similar technical role.
- Proficient in Linux systems and shell scripting.
- Hands-on experience with container technologies such as Docker, Kubernetes, and Podman.
- Familiarity with at least one major cloud platform (AWS, Azure, GCP); AWS EKS experience is a plus.
- Strong debugging and problem-solving skills.
- Excellent communication and collaboration skills; fluency in English is required.
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· 61 views · 10 applications · 10d
VIP Account/Support Manager (French)
Full Remote · Worldwide · Product · 1 year of experience · Upper-IntermediateHi! We’re excited to introduce you to Softsich! We're a young, fast-growing company making our way in the iGaming market. You have a great opportunity to join us as a VIP Account Manager and grow to new heights together! Key Responsibilities: Build...Hi!
We’re excited to introduce you to Softsich! We're a young, fast-growing company making our way in the iGaming market. You have a great opportunity to join us as a VIP Account Manager and grow to new heights together!
Key Responsibilities:
- Build trust-based, long-term, and strong relationships with product users through communication across various channels (email / messengers / calls), regularly collecting feedback and identifying client needs.
- Encourage clients to stay active and engage with additional services and promotional tools offered by the product and VIP service.
- Increase customer loyalty and service quality through a personalized communication approach.
- Handle objections with the goal of retaining clients.
- Work with automated reports to better understand VIP customer behavior patterns and use this data to provide top-tier service.
- Follow planned KPIs to improve personal performance.
Our Ideal Candidate Has:
- 1+ years of experience in Retention / Account Management or customer service (experience with VIP clients is a plus).
- Fluent France (English is a plus).
- Proactive attitude, strong listening skills, and the ability to understand both client and team needs.
- Experience working with clients from Europe, Canada, and Australia.
- Background in iGaming, financial services, or phone-based sales.
Why Join Us:
- Competitive salary with growth opportunities.
- An incredibly friendly team where everyone is open to sharing, helping, and supporting.
- 24 vacation days, holiday greetings, team-building events, and educational initiatives.
- No resources, partnerships, or energy tied to the aggressor state.
- Direct influence on overall company results.
Send us your CV now to learn more!
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· 144 views · 47 applications · 10d
Customer Support Agent
Full Remote · Countries of Europe or Ukraine · Product · 2 years of experience · Upper-IntermediateDripify is a pioneering remote-first IT product company specializing in the development of outreach automation products. We empower businesses by enhancing the efficiency and organization of their hiring, sales, and marketing communication processes. Our...Dripify is a pioneering remote-first IT product company specializing in the development of outreach automation products. We empower businesses by enhancing the efficiency and organization of their hiring, sales, and marketing communication processes. Our innovative solutions redefine the way companies approach outreach, making interactions more effective and seamless.
We are looking for a detail-oriented Customer Support Representative to join our international support team. The ideal candidate will provide timely and effective customer service via live chat and email. You’ll onboard and support users, troubleshoot technical issues, and collaborate with our product and engineering teams to ensure the best customer experience.Requirements:
- Advanced proficiency in English (Written).
- Minimum of 3 years of experience in customer support.
- Basic knowledge of ticketing systems (e.g., Intercom, Zendesk, JIRA, Salesforce, etc.).
- Previous experience in a SaaS business environment is highly desirable.
- Strong organizational skills, ability to manage multiple issues/projects, and exceptional communication skills.
- Working hours: 2 PM – 10 PM (UA time)
- Performing on weekends by internal agreement.Responsibilities:
- Respond to customer inquiries via live chat and email.
- Resolve technical issues and escalate bugs or complex problems to relevant teams.
- Successfully onboard new users, conduct troubleshooting/onboarding calls with clients (occasional outbound calls) and ensure they are getting the most out of our platform.
- Advocating for the customer by taking their feedback and sharing it with other departments, to improve processes and product offerings.
- Maintain high standards of customer service by providing outstanding assistance.Would be a plus:
- Additional language would be nice (French/German)
- Previous experience with LinkedIn automation tools would be perfectWork conditions:
- 100% remote position, providing flexibility and work-life balance.
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- Competitive salary reflecting your skills and expertise.
- 24 days of paid vacation per year to recharge and relax.
- 10 days of paid sick leave.
- Educational opportunities.
- Compensation budget for medical and hobby/sport expenses.
- Generous budget for birthdays and anniversaries.
- Online and offline team events.
- A collaborative and innovative work environment with passionate team members.
Hiring process:
✅Call with Recruiter — ✅Test task — ✅Interview with Head of Support — ✅Offer -
· 112 views · 14 applications · 9d
Payment Operations Manager
Full Remote · Worldwide · Product · 3 years of experience · Advanced/FluentBigD is seeking a talented Senior CRM manager to join our dynamic team. BigD is an iGaming operator (top brand). But that’s not all — we also have a thriving Affiliate Program, a handy Payment solution, and an AI user acquisition solution. We are a big...BigD is seeking a talented Senior CRM manager to join our dynamic team. BigD is an iGaming operator (top brand). But that’s not all — we also have a thriving Affiliate Program, a handy Payment solution, and an AI user acquisition solution. We are a big family of over 500+ creative minds.
Responsibilities:
- Performing analysis, measuring, and tracking payments performance;
- Relationship management with core current payment providers;
- Maintenance and support of currently established payments flows, as well as collaboration with internal teams aimed at further improvement of conversion and reduction of users' friction;
- Participation in reconciliations of operations with external payment service providers and payment reporting;
- Participation in networking, passing compliance, and onboarding with any new payment service providers;
- Assisting in market analysis of local payment solutions that ensure success at scale;
- Running initiatives to reduce the cost of payments, to optimize payment performance (acceptance rate) and funds flow;
- Working together with internal technical teams aimed to ensure performance continuity and reduction of processing errors;
- Assisting in resolving escalations or customer-impacting issues, and driving projects to improve the customer experience;
- Participation in establishing or revising policy, enforcing and implementing compliance directives, reviewing system enhancements.
Required Experience:
- Advanced knowledge of global payment systems and region-specific rules and regulations;
- Understanding of payments trends in LATAM;
- Deep understanding of Compliance, OFAC/AML, Know Your Customer, and Risk Awareness;
- Strong analytical acumen and ability to interpret and work with financial data;
- Able to distill a data-driven course of action from complex and varied information sources;
- Experience owning and solving complex iGaming payments problems;
- Able to work in a fast-paced environment, leading strategic and tactical projects and prioritizing to effectively meet the needs of the business;
- Knowledge of credit card chargeback case handling and risk mitigation;
- Strong knowledge of SQL, Exel, tableau is a big advantage;
Preferred Experience:
- Experience and knowledge of cryptocurrencies and tokens is a plus;
- Experience with GR8tech iGaming platform.
- Experience in the gambling industry.
- Experience within the LATAM market.
Working conditions:
- Direct communication with the core TEAM
- 28 calendar days of vacation
- Paid sick leave
- Sports compensation
- Compensation for courses and training
- Day off for a birthday
- Flexible work schedule
- Regular salary reviews
- Salary paid at a favorable rate
- Non-toxic work environment, free of bureaucracy
- Stable salary payment
Join a fast-growing team at the forefront of the iGaming industry, where your expertise will directly contribute to the company's growth and success.
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· 76 views · 7 applications · 9d
Support Tier 2 in a product of an Israeli company
Full Remote · EU · Product · 4 years of experience · Upper-IntermediateProduct company is looking for a Support Tier 2 to work remotely. The company is the fastest 'end-to-end' provider of data and trading technology in the foreign exchange, financial, and futures markets. The company has created a product that allows...Product company is looking for a Support Tier 2 to work remotely.
● The company is the fastest 'end-to-end' provider of data and trading technology in the foreign exchange, financial, and futures markets.
● The company has created a product that allows international companies and banks to conduct instant transactions on global currency exchanges with minimal time delay using a low-latency gateway.
● This solution is an advantage for them to stay ahead of the competition by fractions of milliseconds.
● The company is actively growing every year and continues to continuously hire IT specialists for various positions.
● They are stable in the market, constantly evolving, and have many new projects.
► Required: experience in technical support (Tier 2 or Tier 3), Linux experience, experience with logs, and network stack.
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· 75 views · 14 applications · 8d
Customer Support Automatization Manager
Hybrid Remote · Poland, Ukraine (Kyiv, Cherkasy) · Product · 2 years of experience · IntermediateWe are looking for a hands-on Customer Support Automatization Manager to strengthen and modernize our customer support processes. If you’re experienced in support process design, enjoy working with tech teams and AI tools, and love turning user feedback...We are looking for a hands-on Customer Support Automatization Manager to strengthen and modernize our customer support processes.
If you’re experienced in support process design, enjoy working with tech teams and AI tools, and love turning user feedback into actionable improvements—this role is for you.
In this position, you’ll be responsible for setting up and improving our customer support tools and processes, automating workflows, experimenting with solutions, and building systems that scale.
Key Responsibilities
- Describe and document current and future customer support processes.
- Design and implement tools and workflows to monitor and improve these processes.
- Systematize feedback from users and team members, turning it into clear tasks.
- Formulate and test hypotheses for process improvements.
- Manage a backlog of support-related improvements, experiments, and tool updates.
- Set clear tasks for developers and collaborate with tech teams to implement tooling changes.
- Act as a bridge between local support teams, developers, and stakeholders to align needs and drive execution.
- Create processes to ensure bugs are addressed by tech teams within SLA.
What You Bring to the Table
- Analytical mindset and confidence working with data (Google Sheets/Excel a must; SQL, Power BI a plus).
- Experience setting up and optimizing customer support processes, including working with SLAs, OKRs, and support metrics (NPS, CSAT).
- Familiarity with tools like Jira, Zendesk, or similar CRM/support platforms.
- Ability to structure tasks and manage cross-functional collaboration effectively.
- Comfortable working with AI tools and leveraging them to enhance automation and insights.
- Skilled at troubleshooting and proactive in experimenting with new ideas.
- Intermediate or higher level of English (B1+).
Nice to have:
- Experience in process design and optimization.
- Background in customer support, tech support, QC, or CX, ideally in a lead or tooling role.
- Experience working with multicultural and distributed teams.
- Confidence reading product documentation and configuring new tools independently.
Why Lalafo?
- Impact & Ownership: You’ll own automation and support process improvements across multiple markets.
- Experimentation Culture: Your ideas will be tested and scaled.
- Flat & Collaborative: You’ll work directly with decision-makers and engineers.
- Flexibility: Hybrid or remote work from Kyiv, Cherkasy, Poznan, or wherever you’re most productive.
- Growth: Learn, experiment, and grow within a supportive and data-driven team.
This is not a people management role — it’s perfect for someone who wants to focus on systems, automation, experimentation, and making things better every day.
Are you the one to take our customer support to the next level?
Let’s talk. -
· 150 views · 49 applications · 8d
Technical Support Team Lead
Full Remote · Worldwide · Product · 3 years of experience · Upper-IntermediateWe are looking for a Technical Support Team Lead to drive the development and optimization of support operations within a fast-growing FinTech product. This is a key role focused on delivering process efficiency, mentoring a small team, and maintaining...We are looking for a Technical Support Team Lead to drive the development and optimization of support operations within a fast-growing FinTech product. This is a key role focused on delivering process efficiency, mentoring a small team, and maintaining high service quality in a business-critical environment.
Key Responsibilities:
- Oversee and structure the day-to-day work of the technical support team
- Work hands-on with support queries and system tasks, ensuring resolution and process clarity
- Onboard, train, and manage support specialists, ensuring quality and performance
- Collaborate with the Business Development team to streamline merchant-related workflows
Monitor and optimize internal support processes and documentation
Requirements:
- Proven experience in a Tech Support role within a FinTech or payments environment
- Strong understanding of payment infrastructure, including routing, merchants, chargebacks
- Experience working with ticketing systems and operational tools
- Ability to manage routine and sometimes repetitive workflows with high attention to detail
- Previous experience mentoring or managing a small team (1–2 people)
- Clear, structured communicator with a hands-on attitude
- Strong English communication skills (spoken and written)
Nice to Have:
- Experience as a Senior Support Specialist looking to transition into a lead role
- Experience building SOPs and internal documentation from scratch
- Background in working with crypto and banking-related support tickets
- Structured mindset, process-oriented thinking, and calm under pressure
Benefits:
- 23 days of paid time off + 12 paid sick days
- Additional vacation days
- Public holidays according to Spain HQ (Barcelona)
- Co-working reimbursement up to €200/month
- Private health insurance (after probation)
- Annual well-being budget up to €500
- Annual learning & development budget up to €500
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· 37 views · 1 application · 8d
Helpdesk Engineer
Office Work · Ukraine (Kyiv) · Product · 2 years of experience · Intermediate Ukrainian Product 🇺🇦Who Are We? Welcome to Welltech—where health meets innovation! As a global leader in Health & Fitness industry, we’ve crossed over 200 million installs with five life-changing apps, all designed to boost well-being for millions. Our mission? To...🚀 Who Are We?
Welcome to Welltech—where health meets innovation! 🌍 As a global leader in Health & Fitness industry, we’ve crossed over 200 million installs with five life-changing apps, all designed to boost well-being for millions. Our mission? To transform lives through intuitive nutrition trackers, powerful fitness solutions, and personalized wellness journeys—all powered by a diverse team of over 700 passionate professionals with presence across 5 hubs.
Why Welltech? Imagine joining a team where your impact on global health and wellness is felt daily. At Welltech, we strive to be proactive wellness partners for our users, while continually evolving ourselves.
What We're Looking ForWe are looking for a skilled and enthusiastic Helpdesk Engineer to join our IT team. In this role, you will be the first point of contact for employees seeking technical assistance. You will be responsible for troubleshooting a variety of IT issues, ensuring smooth operation of our systems, and providing excellent customer service to our employees.
Key Responsibilities:
- Provide timely and effective technical support to employees via phone, email, and our ticketing system.
- Troubleshoot issues related to Google Workspace, Okta, MacOS, and Mobile Device Management (MDM).
- Resolve technical problems with various web services, including Slack and Asana.
- Prepare and configure new employee workstations, including hardware setup and software installation.
- Maintain detailed records of user requests and resolutions in the ticketing system (FreshService ITSM - a plus).
- Escalate complex issues to senior IT staff when necessary.
- Develop and maintain comprehensive technical documentation, such as user manuals and system configurations.
- Deliver user training and guidance on Google Workspace and MacOS applications.
- Collaborate with the IT team to identify and implement system improvements and upgrades.
Required skills:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 2 years of experience in a technical support role with a focus on Google Workspace and MacOS.
- Strong technical skills and experience with:
- Google Workspace administration
- Okta administration
- MacOS and Mobile Device Management (MDM)
- Troubleshooting web services (Slack, Asana)
- Remote support tools and ticketing systems
- Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
- Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.
Will be a Plus:
- Experience with Jamf solution
- Experience with FreshService ITSM
- Experience with an Asset Management tool
- Experience with Jira
Candidate journey: ⭕️ Recruiter call ----> ⭕️ Skills assessment-----> ⭕️ Meet the hiring manager
✨ Why You’ll Love Being Part of Welltech:- Grow Together: Join a culture that champions both personal and professional growth. Here, you’ll thrive as we learn, evolve, and succeed together.
- Lead by Example: No matter your role, your leadership matters. Every team member is empowered to inspire and make an impact.
- Results-Driven: We’re all about achieving meaningful outcomes. It’s not just about the effort, but the difference we make every day.
- We Are Well-Makers: Be part of a movement that’s creating a healthier, happier world. Together, we make well-being a reality!
Check out some of our products - Muscle Booster — https://musclebooster.fitness/
- Yoga-Go — https://yoga-go.io/
- WalkFit -http://walkfit.pro
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· 97 views · 6 applications · 7d
Customer Support and Operation to $1700
Full Remote · Ukraine · 2 years of experience · Upper-IntermediateWe’re looking for a motivated and detail-oriented individual based in Ukraine to join the Helvetus.com team. Your main responsibilities will include handling all aspects of customer support (email, chat, etc.), managing order fulfillment in the backend...We’re looking for a motivated and detail-oriented individual based in Ukraine to join the Helvetus.com team. Your main responsibilities will include handling all aspects of customer support (email, chat, etc.), managing order fulfillment in the backend (Shopify, shipping coordination, etc.), and assisting our COO with various operational and administrative tasks. Strong English communication skills are essential.
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· 125 views · 7 applications · 7d
Customer Support and Operation to $1700
Full Remote · Ukraine · 2 years of experience · Upper-IntermediateWe’re looking for a motivated and detail-oriented individual based in Ukraine to join the Helvetus.com team. Your main responsibilities will include handling all aspects of customer support (email, chat, etc.), managing order fulfillment in the backend...We’re looking for a motivated and detail-oriented individual based in Ukraine to join the Helvetus.com team. Your main responsibilities will include handling all aspects of customer support (email, chat, etc.), managing order fulfillment in the backend (Shopify, shipping coordination, etc.), and assisting our COO with various operational and administrative tasks. Strong English communication skills are essential.
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· 53 views · 6 applications · 7d
Contract Coordinator
Full Remote · Ukraine · 2 years of experienceProject Description: The Global Contracting team at Luxoft is seeking a Contract Coordinator with a strong sense of responsibility and attention to detail to join our international department. We are a team of 23 experienced professionals located across...Project Description:
The Global Contracting team at Luxoft is seeking a Contract Coordinator with a strong sense of responsibility and attention to detail to join our international department.
We are a team of 23 experienced professionals located across 8 countries, working collaboratively to ensure efficient and compliant contracting operations.
What We Offer:
– A professional, performance-driven environment where individual contributions are valued
– Cross-cultural collaboration with experienced colleagues from across the globe
– Continuous development opportunities within a fast-paced and evolving IT industry
– A supportive corporate culture that encourages initiative, accountability, and growth
Your Responsibilities Will Include:
– Processing and managing client contracts for various Luxoft entities worldwide using internal systems (working language: English)
– Maintaining accurate and up-to-date records in the contract management platform
– Preparing regular reports and status updates for management, legal counsel, and internal stakeholders
– Supporting ad hoc projects and contributing to process improvements as assigned
Join our team to advance your career in an innovative technology company and play a key role in a global function delivering measurable impact.Responsibilities:
– Process various service contracts for different Luxoft locations worldwide in internal systems (working language: English)
– Update and maintain contract records in the contract management system in a timely and accurate manner
– Provide regular updates and reports to management, attorneys, and internal stakeholders on contract status, timelines, and key issues
– Liaise with internal teams, including Sales, Legal, Finance, and Delivery, to gather missing information and ensure alignment across departments
– Coordinate with Sales teams to verify deal details, support contract preparation, and ensure smooth contract execution
– Ensure contracts comply with internal policies, approval matrices, and documentation standards
– Support internal audits by preparing contract-related documentation and status reports
– Handle special projects and contribute to process improvement initiatives as assignedMandatory Skills Description:
– Previous experience in working with contracts or within a legal/administrative function
– Solid understanding of legal documentation and basic contract principles
– Proficiency in English (written and spoken)
– Good command of MS Office tools
– Strong organizational skills and attention to detail
– Willingness to work in a dynamic, multinational team environmentNice-to-Have Skills Description:
– Clear and professional communication
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– Ability to manage multiple tasks and meet deadlines
– Proactive mindset and willingness to take initiative
– Reliability and a strong sense of ownership
– Adaptability and readiness to work in a dynamic, multinational team environment -
· 94 views · 12 applications · 7d
Technical Support Engineer (L2-L3)
Countries of Europe or Ukraine · Product · 3 years of experience · Upper-IntermediateWe are seeking a motivated and technically proficient professional, based in our Kraków office or remotely in Poland, to join our Services & Support team as a Technical Support Engineer. In this role, you will serve as a strategic bridge between our...We are seeking a motivated and technically proficient professional, based in our Kraków office or remotely in Poland, to join our Services & Support team as a Technical Support Engineer. In this role, you will serve as a strategic bridge between our internal teams and school customers, providing advanced technical support and consultation across our education technology product suite. You will work closely with Product, Implementation, Support, and School Experience teams to resolve complex issues, deliver technical guidance, and drive improvements in internal systems and support workflows.
This position is ideal for someone with hands-on support experience, excellent communication skills, and a passion for educational technology. It’s particularly well-suited to former school technology directors or EdTech professionals who enjoy solving technical challenges and coaching others. You’ll report directly to the Global Director of Services & Support while also working closely with the Head of Integrations and the Faria Spotlight Product team.
This is a high-impact role that combines day-to-day support work with strategic collaboration, process innovation, and technical leadership. If you’re passionate about helping schools succeed through technology and want to work with a global, mission-driven team, we’d love to hear from you.
Key Responsibilities
- Technical Support — Resolve complex issues, including integrations, SSO, and API-related queries.
- Consultation — Conduct technical consultations with school leadership and IT/ICT Directors
- AI & Process Innovation — Contribute to internal AI-driven initiatives and automation strategies
- Mentoring — Support and upskill frontline support staff through training and best practices
- Systems & Docs — Maintain and improve technical documentation and external developer guides.
- Integrations — Support third-party platform integrations and related customer requests
- Faria Product Suite — Assist in the technical implementation of Spotlight & Faria products.
- Escalations — Serve as the escalation point for complex support issues from internal teams
Success Metrics
- Volume and quality of tickets solved and technical consultations delivered
- Customer satisfaction (CSAT) and time-to-resolution targets consistently exceeded
- Quality and usefulness of internal and external support materials developed
- The efficiency and accuracy of technical implementations and data-related tasks handled
Key Skills & Strengths
- Strong written and verbal communication skills in English
- Comfortable engaging with senior school leadership and ICT stakeholders
- Solid understanding of APIs, integrations, and education technology environments
- Familiarity with AI tools and their use in customer support or operations
- Intermediate Excel skills, including VLOOKUPs, pivot tables, and basic macros
- Experience formatting, cleansing, and validating data for implementation
- Basic SQL knowledge and understanding of relational databases
- Familiarity with analytics, dashboards, and tools like Power BI
- Proficiency with support and success tools such as: Jira, Confluence, Zendesk, ClickUp, Salesforce, Planhat, Google Suite, Postman, Azure Web Services, OpenSearch, DataLogo
- Passion for training, documentation, and improving team processes
Preferred Background
- 3–5 years of experience in school IT, technical support, or EdTech implementation
- Experience as a Tech/IT/ICT Lead at an international school is strongly desired
- Experience working with K—12 international schools or school information systems (SIS)
- Familiarity with Faria products (ManageBac+, OpenApply, SchoolsBuddy, Atlas) is a strong plus
- Demonstrated self-learning and troubleshooting ability in technical environments
- Familiarity with web applications and SaaS (Software-as-a-Service) business models
- Ukrainian or Mandarin language skills are a plus (but not required)
- Flexibility to work from our Kraków office or remotely in Poland
Benefits
- Compensation — Competitive salary and opportunities for career development (B2B)
- Healthcare — Comprehensive medical coverage by LuxMed
- Vacation — We support work/life balance and offer generous Annual leave and Public Holidays
- Wellbeing Resources — Faria encourages team members to lead healthy lifestyles and provides recurring monthly Health and Wellness benefits
- Learning — We encourage ongoing education and provide an online learning platform, unlimited book purchases, and a range of internal and external training programs.
- Team — Friendly atmosphere, group activities, and corporate events
- Equipment — MacBook Pro or another laptop of your specification, peripherals, and displays included
- Office — Small but cozy office in Krakow for your convenience or remote work in Poland
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· 121 views · 28 applications · 7d
Customer Support Representative (Junior)
Full Remote · Countries of Europe or Ukraine · Product · 0.5 years of experience · Upper-IntermediateJunior Customer Support Representative (Entry-Level) We are looking for a motivated and detail-oriented Junior Customer Support Representative to join our team. This is an excellent opportunity for final-year students or individuals at the beginning of...Junior Customer Support Representative (Entry-Level)
We are looking for a motivated and detail-oriented Junior Customer Support Representative to join our team. This is an excellent opportunity for final-year students or individuals at the beginning of their career path. Previous experience in customer support is a plus, but not required — we provide training and support to help you succeed.
In this role, you will assist English-speaking clients by responding to their inquiries, resolving issues, and ensuring a positive customer experience.
Responsibilities:
- Communicate with customers in a professional and timely manner, identifying their needs and providing helpful responses
- Assist in resolving product or service-related issues by following clear processes and using internal tools
- Work with client data to provide accurate answers and helpful suggestions
- Handle client concerns with empathy and professionalism
- Collaborate with teammates to achieve common goals and ensure smooth service delivery
- Maintain high quality and accuracy in handling customer requests and updates
Nice to have:
- Any previous experience in customer service or support roles
- Interest in fintech products or services
Requirements:
- B2 level proficiency in written and spoken English
- Basic computer literacy and ability to learn digital tools quickly
- Strong communication and problem-solving skills
- Attention to detail and good time management
- Reliable internet connection suitable for remote work
We offer:
- Compensation for private entrepreneur tax expenses in Ukraine
- Support with setting up and maintaining private entrepreneur status
- 8 paid sick leave days per year
- 160 paid vacation hours per year
- Medical insurance after the probation period
- Reimbursement for professional courses and language learning
- Compensation for gym membership or sports equipment