Jobs

AdversterX is an experienced advertiser and media buying team with a strong presence in the gambling, essay, dating, and adult games verticals. 

We have been working on our product of Online Casino now.
With years of expertise under our belt, we thrive in helping our partners achieve their goals through strategic and data-driven media buying efforts.
AdversterX is a society of digital entrepreneurs united with one goal: to innovate in the digital marketing space. 

VIP Support German speaking

Native German and perfect English

Experience +2 YR with German VIPs 

Fully remote work

Responsibilities and skills

- Contact VIP players from the German-speaking region

- Build up friendly feelings and trust via live chat, phone, and email

- Offer tailored promotions with help from the CRM team

- Handle complex or urgent issues fast and efficiently with minimal escalation, and try to solve all problems fast

- Needs to understand RG/SOW under an unregulated license

- Response Time to VIP Tickets 30-60 min

- VIP Retention Rate and Revenue reports for all VIP players,

send reports to the Weekly to the Head of Department

- Number of proactive contacts made per week +100

- Number of successful reactivations - saved accounts will include SOW/RG

- Skills: Empathy, patience, diplomacy, and discretion

- Familiar with CRM tools if we need to send fast SMS to 50 players

- Understanding of player behaviours and lifecycle in online casinos

- Be able to work evenings and weekends if needed

- Needs to understand Sport and Live Casino to be able to be close to VIP players, for example, talking about a game in Bundesliga 2.

📍 Location: Kyiv
💼 Employment type: Full-time
🧭 Work format: Office-based
 

We’re seeking a Technical/Customer Support Specialist to support clients using our server-side tracking solutions. You’ll ensure high-quality customer support for thousands of users worldwide.

About us:

Stape — is a global product-driven IT company and the #1 leader in the server-side tracking market. We’re building a powerful, technically complex product that simplifies server-side tracking for marketers and website owners. Our platform processes over 10 billion requests daily, helping improve tracking accuracy and data privacy for more than 100, 000 clients worldwide. We work closely with top partners like Meta and Snapchat to provide advanced tracking capabilities.

Key tasks:

• Setting up and maintaining tracking for clients
• Developing and managing Server Google Tag Manager templates
• Supporting and assisting customers with tracking issues
• Creating and updating documentation

Your background:

• 1+ years of experience in tracking setups (as advantage)
• Basic knowledge and experience with JavaScript (and any frameworks), HTML, CSS
• Experience with REST API integrations
• Ability to analyze data, identify tracking issues, and find solutions
• Ability to work in a small team / startup environment
• English skills (Upper-Intermediate or higher)

Will be a plus:

• Experience with GTM and sGTM (Google Tag Manager, Server Google Tag Manager)
• Experience in writing tags for GTM/sGTM
• Knowledge of conversion APIs of major platforms (Meta, TikTok, etc.)
• Experience in working with Meta/Google/etc. advertising campaigns

We offer:

• Innovative product: Make a meaningful difference by contributing to a globally recognized solution that shapes the future of the server-side tracking market.
• Collaborative culture: Thrive in a friendly and open team environment that encourages initiative, creativity, and collaboration.
• Cozy office in Kyiv: Join us at our office in the heart of the city near the Zoloty Vorota metro station, with up to 10 free taxi rides to ensure a smooth and hassle-free commute.
• Career growth support: The company provides a dedicated budget for your professional development.
• Paid parental leave: Paid parental leave is available to support employees during key life moments, helping to maintain a healthy balance between work and family life.
• Work-Life Harmony: Unlimited sick leave, 20 paid vacation days, and official Ukrainian holidays to help you stay healthy and recharge.

Excited to join us? Submit your CV and let’s get started!

Due to the expansion of the project, we are inviting a Senior Team Lead to join our team.
 

Key Responsibilities:
 

• KPI Analysis and Improvement: Monitor key performance indicators, develop and implement strategies for improvement.
• Team Management: Maintain team efficiency and identify risks that may affect performance. Support team development through feedback sessions and regular 1:1 meetings.
• Schedule Management: Coordinate with the analytics department to ensure proper shift coverage; adjust weekly schedules as needed.
• Communication: Maintain a high level of interaction with internal departments to ensure smooth operations.
• Presentation Preparation: Create and deliver effective presentations.
• Meeting Facilitation: Organize and conduct necessary meetings to ensure clarity of processes and team efficiency.
• Financial Reporting: Submit, track, and monitor working hours, payroll, and bonuses.
• Mentorship: Provide guidance and support for new team members.
   

Key Requirements:
 

• Understanding of Outsourcing Contact Center Operations: Previous experience in customer support is essential.
• Organizational Skills: Strong self-discipline, time management, punctuality, and accountability for team results.
• Team-Oriented Approach: Focus on collective success and resolution of workflow inconsistencies.
• Work Experience: At least 3 years in a call center or support service environment.
• Leadership Experience: Minimum of 2 years in a Senior Team Lead or equivalent managerial role.
• English Proficiency: Upper-intermediate (B2) level or higher.
   

We Offer:
 

• Competitive Salary: Stable and competitive compensation.
• Convenient Work Schedule: Five-day work week (Mon–Fri), 9:00 AM to 6:00 PM.
• Comfortable Working Conditions: Cozy office environment or the possibility to work remotely with stable internet and electricity.
• Development Opportunities: Career growth within a dynamic international company.

💥About the Product:

Milliorize provides end-to-end platforms and services for the iGaming industry. Our focus is delivering Social Casinos with superior player experiences using gamification, customisation, and cutting-edge tech. Our solutions cater to the specific needs of any iGaming operator, creating an engaging environment for players. We are passionate about the future of iGaming and take pride in providing a competitive edge to our players.

💥About the Role

We are looking for a Customer Support Agent to join our SweepLuxe project, which specializes in customer support and customer’s payments. Knowledge of risk and fraud prevention will be considering as an assets.

☄️Type of cooperation: Full-time cooperation, remote. Working hours from 5:00 pm to 1:30 am CET, including a 30-minute break.

👨🏻‍💻Responsibilities

-Provide daily support to the players via chat, e-mails and phone.

-Troubleshoot players’ issues and work closely with the internal team to resolve any problems.

-Deliver accurate information about products and services.

-Collaborate with other teams to provide promotional offers and inform players about new game features and events.

-Follow up and ensure a high level of customer satisfaction.

-Document all customer interactions thoroughly in the internal system.

-Act as a voice of our players, collecting their feedback and communicating it to the relevant department for continuous product improvement.

-Assisting with customer onboarding process / Requesting and checking customers KYC documents.

-Process customer payments, along with any issues that arise from the transactions.

-Conducting customer profile research ( bonuses, deposits, transactions, betting, wagering).

✨Requirements

-2+ years of Customer support and payment experience in iGaming.

-Proven experience in customer support in Igaming.

-Experience working with tools like Talktwo and Sumsub.

-Experience working with customer payments requests.

-Experience working with payment tools, such as PIQ and payment providers, will be considered an asset.

-Fluent in English.

⚡️Nice to have:

-Experience working in Malta or Cyprus.

-Knowledge of risk and fraud prevention processes.

💫Who will you have the opportunity to meet during the hiring process (stages): HR interview, Tech Interview, Management interview

🌟Why Join Us?

• Be a part of a collaborative and innovative team.
• Work on impactful projects with a global reach.

• Opportunity to take ownership and implement your ideas to drive real results.

   

What we can offer you:

1. We have stable and highly-functioning processes — everyone has their own role and clear responsibilities, so decisions are made quickly and without unnecessary approvals.
2. You will have enough independence to make decisions that can affect not only the project but also the work of the company.
3. We are a team of like-minded experts who create interesting products during working hours, and enjoy spending free time together.
4. Do you have a friend who is currently looking for new job opportunities? Recommend them to us and get a bonus.
5. And what if you want to relax? Then we have 21 working days off.
6. What if you are feeling bad? You can take 5 sick leaves a year.
7. Want to spend the holidays with your loved ones?We offer 11 paid public holidays a year, so you can take time off and enjoy it with your family.
8. Investing in your growth?We’ll cover 50% of the cost for any professional courses, conferences, or training that help you advance your career.

A little more information that you may find useful:

• our adaptation period lasts 3 months, this period of time is enough for us to understand each other better;
• there is a performance review after each year of our collaboration where we use a skills map to track your growth;
• we really have no boundaries in the truest sense of the word — we have flexible working day, remote.

Join our team and help us build something amazing!💥
Send us your CV — we can’t wait to meet you!

We are currently looking for an experienced Technical Support Engineer L3.  

If you are passionate about finding and solving problems, have a passion for working with customers, and are willing to learn new technologies and methods, then welcome to MaxBill!

Responsibilities:

• Interacting with customers for corrections, maintenance and support;
• Troubleshooting of software products;

• Implementation, deployment and support activities for billing and customer service software: CRM, billing and rating.

   

Candidate requirements:

• Minimum 3 years of experience in computer/software problem solving or bug detection;
• Experience in software troubleshooting;
• Experience in creating SQL queries;
• Ability to quickly learn and understand the entire system, both server and client side, to troubleshoot issues;
• Strong problem solving/investigative skills;
• Bachelor’s degree or equivalent (or higher) in Computer Science or similar field;

• Fair upper-intermediate level of English.

   

Will be an advantage:

• Experience with Oracle;

• Experience in QA or developer positions.

   

Working with MaxBill, you will receive:

• 20 working days of annual vacation per year, plus paid public holidays.
• Provision of sick/personal leave.
• Paid trainings, conferences, seminars, and certification courses, classes in English.
• On-the-job mentoring program to learn from experienced colleagues.
• The possibility of remote work and a flexible schedule.

Responsibilities:
    •    Verifying, configuring, and launching payment methods on projects;
    •    Testing methods, analyzing log files, and identifying issues based on test results;
    •    Enhancing payment methods on the platform side: configuring how payment methods appear on project pages;
    •    Creating and setting up payment system connection channels;
    •    Communicating with second-line support on issues they can’t resolve, analyzing problems, and offering solutions;
    •    Collaborating with the internal development team: writing technical specifications for method improvements and/or bug fixes, setting tasks, and testing results;
    •    Distributing traffic among payment methods and configuring cascading payment method systems;
    •    Other tasks related to payment methods.

Requirements:
    •    1+ year of experience as a Project Manager, Account Manager, or Payment Manager;
    •    Attention to detail;
    •    Analytical and mathematical mindset;
    •    Willingness to learn and grow in a new field;
    •    English proficiency at A2 level or higher;
    •    A big plus: experience as a Technical Manager, Payment Support, or Client Support.

N-iX is looking for a Lead Support Engineer to join our team. Our customer is the leading school transportation provider in North America, being the owner of more than a half of all yellow school buses in the United States. Every day, the company completes 5 million student journeys, moving more passengers than all U.S. airlines combined and delivers reliable, quality services for 1,100 school districts. 

N-iX has built a successful cooperation with the client delivering a range of complex initiatives. As a result, N-iX has been selected as a strategic long-term partner to drive the digital transformation on an enterprise level, fully remodeling the technology landscape for 55,000 employees and millions of people across North America. 

Requirements:

• 4+ years of Java development experience (JAVA 8)
• Strong knowledge of AWS services (Lambda, Redshift, SNS, SSN, SQS, ECS, RDS, CloudWatch, Kinesis, CodeCommit, ECR, S3)
• Experience with non-relational databases (DynamoDB)
• Experience in technical support (issues troubleshooting)
• Leadership background
• Upper intermediate English level
• Excellent communication skills
• Strong analytical skills
• Readiness to have business trips abroad

Would be a plus:

• Experience with Angular 10+ for UI development
• Knowledge of RDBMS (MySQL or PostgreSQL)
• Experience with OpenSearch (or alternatives like Elasticsearch, etc)
• NodeJS development experience

Responsibilities:

• Lead the team of support engineers
• Own support tickets and conduct troubleshooting within the existing tools and services
• Investigate Technical Issues: report problems and bugs, identify the issue’s root cause, and describe the issue’s symptoms
• Assess an issue’s scope and propose a solution
• Work with internal cross-functional teams to figure out technical problems
• While solving technical issues, demonstrate a deep understanding of the product value and communicate it clearly to technical and non-technical audiences
• Troubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term.
• Document support ticket resolution and apply these fixes for customers

We offer*:

• Flexible working format - remote, office-based or flexible
• A competitive salary and good compensation package
• Personalized career growth
• Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
• Active tech communities with regular knowledge sharing
• Education reimbursement
• Memorable anniversary presents
• Corporate events and team buildings
• Other location-specific benefits

*not applicable for freelancers

Reason for opening a position:

This position is open due to our Team Growth. As our business expands, we are experiencing an increase in both the volume and complexity of tasks. This role will help us better balance operational execution with proactive, long-term improvements, allowing us to dedicate more time to strategic initiatives such as research, process optimization, and innovation while continuing to deliver excellent service to our clients.

Responsibilities:

• Setup, monitor, and optimize ad campaigns across multiple platforms (GAM, SSPs, Prebid, etc.) to ensure performance goals are met.
• Analyze advertising yield performance of the key clients and communicate suggested improvements;
• Effectively communicate the status of campaigns, technical issues, launch delays, delivery issues, etc. to client contacts;
• Collaborate closely with internal cross-functional stakeholders to facilitate product fixes, improvements, or adjustments to ensure success in client deals;
• QA of VAST tags prior to campaign launch to ensure tracking and viewability are implemented correctly.
• Maintain and troubleshoot header bidding setups, ensuring optimal latency and revenue performance.
• Generate regular reporting and insights using platforms like Google Ad Manager
• Coordinate A/B tests for layout, pricing, and partners to improve overall ad revenue.
• Own ad tech stack performance and proactively suggest improvements (e.g., lazy loading, ad refresh, bid timeout tuning).

Requirements:

Hard Skills:

• 1-3+ years experience in Clients relationships manager in Tech companies.
• Experience with Google Ad Manager / multi-SSPs configurations is required.
• Knowledge of modern advertising technologies, online ad landscape including header bidding, open bidding etc.
• Understanding and technical knowledge of digital analytics and investigation tools (i.e. Google Analytics, Web Developer Tools and etc.).
• Intermediate level of spoken English.

Soft Skills:

• Strong communication skills – ability to explain technical concepts clearly to both technical and non-technical stakeholders.
• Problem-solving mindset – proactive in identifying issues and proposing effective solutions.
• Attention to detail – ensures accuracy in campaign setup, QA, and performance tracking.
• Time management – able to prioritize tasks and manage multiple campaigns simultaneously under tight deadlines.
• Adaptability – comfortable in a fast-paced, evolving digital advertising environment.
• Analytical thinking – capable of interpreting data to draw insights and drive decisions.

Selection Process:

• HR screening.
• Test Task.
• Tech Interview.
   

We Offer:

• Time-Off Policy: You are entitled to 20 business vacation days each year, plus one additional day off per month. We also observe all public holidays to ensure you have ample time to recharge.
• Sick Leave: We provide 100% paid sick leave, allowing you to focus on your health without financial concerns.
• Education Support: We offer reimbursement for tuition costs to support your professional development and help you achieve your career goals.
• Work Equipment: We assist with the purchase of laptops and office equipment to ensure your workspace is both comfortable and conducive to productivity.
• Corporate Events: Join us for regular online and offline company events that foster connections and encourage experience-sharing among colleagues.
• Flexible Work Schedule: You have the freedom to choose a work schedule that works best for you. We trust our team members and prioritize collaboration over strict time management. Just remember to attend your regular team stand-up!

We’re seeking a skilled and proactive Customer Support Engineer to join our mission of revolutionizing conversational AI through the OneReach.ai GSX platform. This is a unique opportunity to work with a cutting-edge low-code/no-code platform, support a global customer base, and collaborate with world-class engineers and product teams.
The ideal candidate is a self-motivated technical generalist who thrives in fast-paced environments, works effectively under minimal supervision, and enjoys problem-solving, continuous learning, and working directly with customers to ensure their success.

Key Responsibilities

• Serve as the first line of support, handling incoming tickets in our support system.Troubleshoot and diagnose technical issues, including by analyzing system logs, API responses, and developer/technical documentation; resolve directly when possible or escalate to the appropriate team when needed.
• Maintain ownership of customer issues throughout the support lifecycle, ensuring timely updates and resolution.
• Communicate clearly and effectively with customers to provide updates, gather information, and deliver solutions.
• Collaborate with engineering, QA, sales, and product teams to resolve complex issues and improve customer experience.
• Create and maintain clear technical documentation, internal guides, and knowledge base articles.
• Become an expert in the OneReach.ai GSX platform, using it to create and troubleshoot customer configurations.
• Support internal projects and customer solutions involving agentic workflows and AI-based automation, including building intelligent flows, data enrichment agents, and natural language interfaces using the OneReach.ai GSX platform.
• Coordinate with dev, sales, and finance departments on customer needs and cross-functional initiatives.

• Working time - 11-20 / 12-21 (Kyiv timezone)

   

Required Qualifications

• 2+ years of relevant experience in software/application support or a similar technical support role.
• Strong analytical mindset and attention to detail — able to identify patterns, isolate root causes, and ensure high accuracy in problem-solving.
• Familiarity with troubleshooting browser-based applications.
• Basic web development knowledge: HTML, CSS, JavaScript, and browser developer tools.
• Basic programming ability (or readiness to quickly learn): Node.js, SQL, PostgreSQL, Cypher queries, GraphQL, etc.
• Experience working with REST APIs and tools like Postman, including interpreting OpenAPI/Swagger documentation.
• Strong communication skills in English (preferably C1 or at least Upper-Intermediate B2), both written and verbal.
• Ability to prioritize, multitask, and adapt to shifting priorities in a dynamic environment.
• Familiarity with ticketing systems (e.g., Zendesk, Jira, or similar).

• A customer-first mindset with a high level of empathy, accountability, and ownership of support issues.

   

Nice to Have

• Experience with SaaS, software/application support, or product engineering environments.
• Understanding of the software development lifecycle and Agile practices.
• Exposure to cloud platforms such as AWS, Azure, or Google Cloud.
• Familiarity with conversational AI, chatbot development, and prompt engineering.
• Basic knowledge of Vue.js and component-based frontend architecture.
• Basic knowledge of VoIP and SIP protocols.
• Experience with conversational design or AI workflow orchestration.
   

Benefits:

• Join an award-winning and innovative product company
• Work with smart, passionate teammates who genuinely love what they do
• Get hands-on exposure to cutting-edge topics in UX, AI, and technology
• Flexible remote work environment
• 24 paid days off per year

Hiring steps:

1. CV review by Tech Manager
2. HR call
3. Tech interview

4. Cultural interview (optional)

5. Test task

6. Job Offer

Why OneReach.ai?
At OneReach.ai, we’re building a better way for humans and machines to work together. Our platform enables teams to create AI-powered communication and automation solutions with minimal code, and you’ll play a key role in supporting those experiences. If you’re passionate about technology, customer success, and continuous learning, we want to hear from you.

ListAlpha is a next-generation CRM platform purpose-built for private equity investors. We help investment teams streamline deal flow, relationship management with M&A advisers.

We’re looking for a Client Onboarding Lead to manage the full onboarding lifecycle for new clients—acting as a trusted consultant, project manager, and CRM expert. This role is ideal for someone from PE, finance, M&A, accounting or consulting background who wants to transition into a fast-paced tech company while staying close to the investment industry.

Key Responsibilities

• Own the onboarding process for private equity and M&A clients from kickoff to go-live

• Lead project planning and execution—set timelines, track milestones, and provide regular progress updates to clients and internal teams

• Run discovery sessions to understand client workflows and translate them into CRM configurations

• Manage client meetings and working sessions, becoming a trusted adviser on CRM best practices

• Execute data migration projects: extract, clean, transform, and load client data using Excel, PowerQuery, and internal tools

• Build custom dashboards and reports (Metabase) aligned to investor reporting needs

• Ensure data integrity and troubleshoot issues across migration, integrations, and reporting

• Collaborate with engineering and customer support teams to improve onboarding tools and processes

Requirements

• 4+ years in private equity, M&A, strategy consulting, or a CRM/implementation role within financial or professional services

• Strong project management skills—experience managing timelines, deliverables, and stakeholder communication

• Exceptional client-facing presence—able to run meetings, gather requirements, and guide clients through onboarding

• Advanced Excel skills (pivot tables, formulas, large dataset handling)

• Experience with CRM platforms (e.g. Salesforce, DealCloud, Attio) preferred

• Familiarity with Metabase, MongoDB, or similar analytics/reporting tools a plus

• Highly structured, detail-oriented, and results-driven

Why Join ListAlpha?

• Work directly with leading private equity funds globally

• Shape how investors manage deals and relationships using cutting-edge technology

• Competitive salary and equity upside in a high-growth startup

• Join a team of ex-investors and technologists building something industry-defining

Automat-it is where high-growth startups turn when they need to move faster, scale smarter, and make the most of the cloud. As an AWS Premier Partner, we deliver hands-on DevOps and FinOps and GenAI support that drives real results

We work across EMEA, fueling innovation and solving complex challenges daily. Join us to grow your skills, shape bold ideas, and help build the future of tech.

We’re looking for a Junior Account Manager who will manage a portfolio of Automat-it's strategic customers in EMEA, from onboarding to assuring satisfaction while identifying business needs in the customer’s AWS environment. 

📍 Work location - remote from Ukraine

Responsibilities

• You will be responsible for maintaining and growing existing customers on their current AWS spending and looking for upsell opportunities for Professional Services.
• Oversee a large portfolio of assigned customers, develop new business from existing clients, and meet sales goals.
• Onboard new customers and guide them through onboarding, ensuring a smooth transition to our service. Provide resources to help them get started effectively.
• Act as the primary point of contact for assigned customer accounts. Develop a deep understanding of their business needs and objectives, and proactively engage with them to understand their evolving needs, challenges, and goals. 
• Managing internal relationships and making sure that our teams are meeting customers needs and timeframes.
• Encourage satisfied customers to become advocates by participating in case studies, testimonials, or referrals.
• Maintain and develop strategic vendor relations with AWS.
• Regularly attend business events and conferences to promote and educate prospective clients on the benefits of Automat-it.

Requirements

• 1+ years of experience in Customer Success, Customer Engineering, or Account Management roles in a B2B SaaS company
•  1+ years of experience in sales of complex public cloud like AWS/GCP/Azure
• A proven, successful track record of generating revenue and closing business
• Experience working with or at startups/ISV companies
• Experience with selling and supporting AWS services
• Excellent written and verbal communication skills in English
• Excellent presentation and organizational skills
• Ability to work in a fast-paced environment and be a self-learner
• Working experience with Salesforce or Hubspot - advantage
• AWS cloud certification - advantage 

Automat-it is committed to fostering a workplace that promotes equal opportunities for all and believes that a diverse workforce is crucial to our success. Our recruitment decisions are based on your experience and skills, recognizing the value you bring to our team.

We are looking for a hands-on engineer who will grow into a key expert in deploying and supporting our SIEM platform for clients. This is a unique opportunity to learn deeply, work closely with customers, and shape a critical part of our product delivery.

Responsibilities

• Deep-dive into the SIEM ecosystem: learn its architecture, features, and practical use cases
• Install, configure, and maintain SIEM environments (test and production) on Linux and Windows systems
• Simulate security incidents and infrastructure behavior to test detection capabilities
• Integrate the platform with log sources, endpoints, cloud systems, and third-party tools
• Customize detection rules, alerts, and dashboards based on customer requirements
• Analyze and fine-tune system performance to reduce false positives and improve visibility
• Document setup processes, best practices, and customer deployment guides
• Support installations on customer environments (remotely)
• Provide post-deployment technical mentoring and onboarding for customers
• Collaborate with the product team to validate new features and suggest improvements
• Contribute to internal knowledge sharing (documentation, tutorials, internal wikis)
• Help with DevOps tasks like CI/CD pipelines, automation, and containerization

Requirements

Must-have (can be entry-level):

• Familiarity with Linux systems and the command line
• Understanding of log formats, syslog, and basic networking protocols (TCP/IP, DNS, HTTP)
• Interest in cybersecurity, infrastructure, or monitoring systems
• Willingness to learn and grow into a technical customer-facing role
• Good English communication skills (verbal and written)
• Nice-to-have (or to be learned on the job):
• Experience with Elasticsearch, Kibana, or similar tools
• Scripting skills (Bash or Python)
• Familiarity with containers (Docker) and cloud platforms (e.g., GCP, AWS)
• Previous experience with monitoring or security products (Zabbix, Splunk, Snort, etc.)

Join United Tech as a Moderation Specialist and help maintain a safe, respectful, and engaging online environment. This role is a solid starting point for your career in content operations: in just one year, you can grow into a Customer Support Representative or even a Shift Lead.

About the product: It is a web communication platform that connects users worldwide with a wide range of features. Launched in 2020, it has passed all MVP testing stages and attracts a growing number of long-term users. The platform enables 24/7 communication and content sharing without compromising performance or user experience. With a focus on high-load handling, excellent UX/UI, and a unique monetization strategy, we offer a top-tier product in the market. Our global goal is to become a top 5 international social networking service, with plans to expand into Latin American and Asian markets

In this role, you will

• Review photos, messages, and live-streaming content based on platform guidelines, including potentially sensitive or disturbing materials
• Ensure high levels of accuracy and consistency in your work
• Generate reports on completed moderation tasks
• Suggest ideas to improve workflows and efficiency

It’s all about you

• Upper-Intermediate English level (B2) or higher
• No prior moderation experience required
• Strong soft skills and critical thinking
• Ability to stay focused and adapt to changes quickly
• Confident user of Google Sheets, Docs, and Forms
• Problem-solving mindset and ability to make independent decisions
• Empathy and emotional intelligence
• Active listening and willingness to learn from others
• Clear and confident communication
• Patience and ability to multitask under pressure
• Good time management and self-organization

What we offer

• Care and support: 
• 20 paid vacation days, 15 sick days, and 6 additional days off for family events
• 100% medical insurance coverage
• Sports and equipment reimbursement
• Team building events, corporate gifts, and stylish merch
• Financial and legal support
• Position retention and support for those who join the Armed Forces of Ukraine
• Participation in social initiatives supporting Ukraine
• Comfortable working environment:
• Work remotely with a flexible schedule 
• Workspace rental reimbursement in other cities and abroad
• Modern equipment or depreciation of your own tools
• Investment in your future:
• Collaborate with a highly-skilled team of Middle & Senior professionals, sharing practical cases and expertise in the social networking niche
• 70% of our heads and leads have grown into their roles here – so can you!
• Performance-oriented reviews and Individual Development Plans (IDPs)
• Reimbursement for professional courses and English classes
• Corporate library, book club, and knowledge-sharing events

Hiring process

• Intro call
• Test Task
• Hiring Team Interview
• Final Interview
• Reference check
• Offer 

Why this role matters

Our products win on usability and cost—but our long-term advantage is how we treat customers. We’re looking for a CX Manager who genuinely lives for client happiness, sweats the details of every interaction, and can grow today’s solo support desk into tomorrow’s full CX organization.

What you’ll do

• Deliver fanatically helpful 1st-line support across chat, email and phone, hitting aggressive SLA & CSAT targets.
• Act as a high-touch account manager for key merchants, proactively checking in, spotting expansion opportunities, and championing their voice internally.
• Build scalable processes: knowledge base, macros, KPI dashboards, hand-off playbooks, QA loops.
• Turn support data into insights that influence product roadmaps and risk mitigation.
• Recruit, mentor and performance-manage the first wave of CX specialists as we grow.

What makes you a fit

• 3+ years in customer support, success or account management, ideally in fintech, SaaS or payments.
• Proven track record of raising CSAT/NPS and managing tough escalations end-to-end.
• Empathy so strong customers feel you’re “one of the team,” plus the analytical chops to back decisions with data.
• Fluent English (extra languages a plus); mastery of modern CX/CRM tooling (Zendesk, Intercom, HubSpot, etc.).
• Self-starter comfortable in ambiguity—able to design process, not just follow it.

What you’ll get

• Key seat on an early, well-funded team with real ownership and headroom to build a department.
• Competitive comp, equity upside, and budget for the tools & training you need.
• Remote-friendly culture with quarterly off-sites in Europe.

Dynamica Labs invites a Strong Junior Customer Success Specialist to implement Microsoft Dynamics 365 CRM for our clients.

This role is perfect for those looking to transition into IT or who already work in client-facing roles such as BA, PM, QA or technical support and have experience configuring business systems (1C, BAS, SAP, and others) or CRM systems. 
We offer comprehensive training to ensure a successful start.

Successful candidate can progress to Senior Dynamics 365 Functional Consultant, Lead Dynamics 365 Functional Consultant, Dynamics 365 Solution Architect

 
REQUIREMENTS:

- Extensive knowledge of and experience CRM, ERP or business systems - 2+ years

- Great communication skills, including the ability to present and demonstrate technical information to stakeholders at all levels

- Upper-Intermediate English because we work with foreign projects only.

- Ability to perform gap analysis, gather requirements and transform business needs into technical solution designs

- Project specification and documentation skills

- Problem-solving and creative solution development skills

- Good project management skills including managing budgets and scope of work

- Experience of use acceptance testing

RESPONSIBILITES:

- Communicating with clients, describing and analyzing business processes in order to transfer them to the system.

- Elicit, document, and analyze business requirements, processes, and workflows.

- Analyze and translate business requirements into clear and concise functional specifications for technical teams

- Configuring and setup of Microsoft Dynamics 365: mainly Sales, Marketing, Customer Service, Field Service, Portals hubs.

- Creating project documentation, agreeing it with the client.

- Estimating labor costs for task performance, status control.

- Preparing technical tasks for the development team, communicating with them to implement modifications in the system.

- Performing acceptance testing — ensuring the provided functionality satisfies customer needs and requirements.

- Customer support during acceptance testing and deployment of new functions, Go-Live support.

- Training the key users, conducting demonstrations for clients. 

BENEFITS:  

- A London-based company and Microsoft Gold Partner specializing in business system integration.  

- UK and US-based clients only.  

- Opportunities for self-realization, professional, and career growth.  

- Skilled management and mature processes.  

- Interesting and diverse projects.  

- Friendly team.  

- Transparent payment system.  

- Flexible work schedule, remote work.  

- Paid public holidays, annual leave, and sick days.  

- Guidance, mentoring, and training for Dynamics 365-related products. 

Про компанію Dynamica LabsDynamica Labs is a fast-growing company based in London, United Kingdom. We are a Microsoft Gold Partner with more than seventeen years expertise in Microsoft Dynamics CRM.

Dynamica Labs is one of the oldest Dynamics CRM Partners and one of a very few companies with ISO 9001 Quality Management System certification.

Please get in touch!