Jobs

Due to the expansion of the project, we are inviting a Senior Team Lead to join our team.
 

Key Responsibilities:
 

• KPI Analysis and Improvement: Monitor key performance indicators, develop and implement strategies for improvement.
• Team Management: Maintain team efficiency and identify risks that may affect performance. Support team development through feedback sessions and regular 1:1 meetings.
• Schedule Management: Coordinate with the analytics department to ensure proper shift coverage; adjust weekly schedules as needed.
• Communication: Maintain a high level of interaction with internal departments to ensure smooth operations.
• Presentation Preparation: Create and deliver effective presentations.
• Meeting Facilitation: Organize and conduct necessary meetings to ensure clarity of processes and team efficiency.
• Financial Reporting: Submit, track, and monitor working hours, payroll, and bonuses.
• Mentorship: Provide guidance and support for new team members.
   

Key Requirements:
 

• Understanding of Outsourcing Contact Center Operations: Previous experience in customer support is essential.
• Organizational Skills: Strong self-discipline, time management, punctuality, and accountability for team results.
• Team-Oriented Approach: Focus on collective success and resolution of workflow inconsistencies.
• Work Experience: At least 3 years in a call center or support service environment.
• Leadership Experience: Minimum of 2 years in a Senior Team Lead or equivalent managerial role.
• English Proficiency: Upper-intermediate (B2) level or higher.
   

We Offer:
 

• Competitive Salary: Stable and competitive compensation.
• Convenient Work Schedule: Five-day work week (Mon–Fri), 9:00 AM to 6:00 PM.
• Comfortable Working Conditions: Cozy office environment or the possibility to work remotely with stable internet and electricity.
• Development Opportunities: Career growth within a dynamic international company.

Customer Support Operator (iGaming)
Remote | GEO: Turkey 💬 
Communication with players via translator tools and ChatGPT 💰 
Salary: $450 USDT 🕐 
Shift-based schedule (2/2), flexible and negotiable 🚀 

Responsibilities: 
Respond to player inquiries via live chat (registration, verification, bonuses, etc.) 
Maintain a polite, friendly, and professional tone at all times 
Work with internal CRM and support systems 🔹 

Requirements: 
Age 21+ 
Polite, calm, and responsible communication style 
Previous support experience is a plus 
Knowledge of English or Turkish is an advantage

GR8 Tech is a global product company that provides innovative, scalable platforms and business solutions for the iGaming industry.

We have а great experience: GR8 Tech platform successfully handles millions of active players and offers best practices to develop and grow in the gambling industry. We are here to provide great gaming tech to satisfy even greater ambition!

We develop complete tech coverage for gambling businesses worldwide, including iGaming platform solutions, consulting, integration, and long-lasting operation services.
 

We are driven by our ambition to make a great product with great people! Together we move the world of iGaming forward — join!
 

About your key responsibilities and impact:

• Reproducing, analyzing, and evaluating requests and their impact to resolve or escalate incidents as needed;
• Business incident creating and its regular reviewing, checking for actions already taken, the accuracy of incident categorization, and compliance with the SLA;
• Communicating issues resolving with other departments;
• Monitoring product status and engaging responsible people to resolve urgent situations if necessary;
• Controlling the SLA for incident resolution and escalating unresolved issues.
   

Essential professional experience:

• Minimum 1 year of experience in technical support;
• Experience in administrating (network troubleshooting, DevTools, logs parsing, etc.) will be a plus;
• Strong experience with Jira, Confluence;
• Ability to work on several tasks in parallel and prioritize on an ongoing basis;
• Excellent listening and communication skills, both written and verbal, analytical and problem-solving skills;
• Experience with monitoring and alerting services;
• Upper-Intermediate speaking and writing English proficiency;
• Fluent in Ukrainian or Russian.
   

Desirable skills and personal features:

• Ability to work in shifts (including night shifts);
• Intermediate English and higher;
• Understanding ITIL.

What we offer:

Benefits Cafeteria:

• Sports compensation;
• Medical coverage;
• Psychological support;
• Home-office coverage.

Work-life:

• Remote work, Coworking compensation;
• Childcare budget;
• Maternity leave;
• Paternity leave;
• Additional 2 days for family events.

Our GR8 Culture:

• Open feedback and transparent direct communications;
• Growth and development: better every day;
• High tolerance to experiment and mistakes;
• Supportive friendly environment.

We are looking for a Customer Support Specialist who will become a part of our talented team.

Requirements:

• 1+ year of experience in IT customer service
• Strong client-facing and communication skills
• Proficiency in English and Ukrainian (both spoken and written)
• Excellent computer skills, including strong knowledge of Google services - Google Drive, Docs, Sheets, Calendar, etc.
• Advanced troubleshooting and multitasking skills
• Customer service orientation
• Effective verbal and written communication skills
• Ability to think strategically

• Desire to grow professionally

   

Responsibilities:

• Respond to user chats and tickets, prioritizing urgent requests. Manage workflow to ensure efficient coverage
• Carefully test all the cases users bring up within their requests
• Document issues and highlights from shifts in the shift report. Share notable cases during daily team meetings
• Monitor and manage on-hold (or problematic users) tickets daily. Provide updates to users as necessary and document any progress or resolutions
• Perform additional tasks distributed among the support team to ensure balanced workloads and effective task management

We offer:

• Competitive reward for the provided services
• Collaborative and supportive team of professionals
• Growth through a Mentorship Program, regular feedback, and one-on-one meetings with PM and HR
• Partial reimbursement for medical insurance, sports activities, and English language courses
• Generous leave policy - 22 days of annual leave, 10 paid sick days per year
• Personal equipment policy offering MacBooks along with all necessary hardware and software for work
• Financial support for employees during specific life events (weddings, childbirth, etc)
• A people-focused corporate culture that prioritizes employee well-being

About Us:

Our company is a decentralised mobile application that empowers global users with high-yield investment opportunities based on decentralised finance protocols on the Ethereum blockchain.

Job description:

We’re seeking a highly skilled AI Specialist to identify, design, and implement AI-powered workflows across various departments of our venture — from marketing to product development, finance to HR. You will work cross-functionally to build intelligent automation models or deploy AI tools (e.g., GPT agents, RPA, LLM integrations), and ensure our internal processes are data-driven, efficient, and scalable.

Key Responsibilities

• Analyze workflows across departments (Operations, Marketing, HR, Finance, Product) to identify automation opportunities using AI.
• Develop and deploy custom AI agents or integrate third-party AI platforms (e.g., ChatGPT, AutoGPT, LangChain, Zapier, Make).
• Work closely with department heads to understand pain points and propose scalable AI solutions.
• Create internal tools/dashboards powered by AI for analytics, forecasting, and decision-making support.
• Maintain and improve AI tools and automation workflows based on feedback and performance data.
• Ensure AI applications follow ethical guidelines, security protocols, and data privacy standards.
•  

Requirements

• Business process automation.
• Strong understanding of AI tools, including LLMs, RPA platforms
• Familiarity with AI platforms and APIs (OpenAI, Google Cloud AI, Hugging Face, Zapier, etc.).
• Knowledge or interest in Web3/blockchain space is a strong plus.
• Strong problem-solving skills and ability to work cross-functionally in a fast-paced, startup environment.
   

Preferred Skills

• Background in process automation or operations consulting.
• Experience with tools like Notion AI, Airtable, Make.com, and Slack integrations.
• Understanding of tokenomics, DAO structures, or decentralized infrastructure.
• Startup or venture studio experience.

We are looking for a skilled Technical Support Engineer to join our growing team and provide advanced support for Linux-based systems, container technologies, and cloud environments. This role is remote, but candidates should be based in Europe due to collaboration and time zone requirements.

Key responsibilities:

• Act as the primary point of contact for technical inquiries, resolving customer-reported issues with professionalism and urgency.
• Investigate and resolve complex technical problems related to Linux, containers (Docker, Kubernetes, Podman), and cloud infrastructure.
• Contribute to technical documentation and internal knowledge bases to help streamline future support efforts.
• Partner with engineering and product teams to escalate critical issues, ensuring rapid and thorough resolution.

Requirements:

• 3+ years of experience as a Technical Support Engineer or in a similar technical role.
• Proficient in Linux systems and shell scripting.
• Hands-on experience with container technologies such as Docker, Kubernetes, and Podman.
• Familiarity with at least one major cloud platform (AWS, Azure, GCP); AWS EKS experience is a plus.
• Strong debugging and problem-solving skills.
• Excellent communication and collaboration skills; fluency in English is required. 

We are appflame, a product IT company. We create life-changing products that break the rules of the game in the category. Geographically, we are located in Ukraine, but in reality — all over the world.

We are looking for the daring and enthusiastic people. Those who are fans of creating real products and dream of launching and developing cool startups. You have ambitions, and we have comfortable conditions for their implementation.

Your project: AdConnect. It is a business that specializes in building communication platforms, as well as SaaS solutions for traffic management and increasing user retention. Our project portfolio includes: web products in the social discovery, advertising network, SaaS solution for user retention. Our products have millions of users from all over the world — North and South America, Europe, Australia, and the list of markets is constantly growing.

We’re looking for bright, motivated individuals to join our Support & Moderation Team and help us maintain a positive, safe, and engaging community.

This is a flexible, remote role that lets you set your own schedule. It’s a great opportunity to strengthen your written English, grow your communication skills, and be part of a team that values long-term collaboration.

You will:

• Respond to user inquiries via chat and email (and phone in the future), ensuring a smooth and helpful experience.
• Moderate user-generated content (text and visuals), profiles, and report policy violations.
• Conduct occasional research projects.

• Report directly to the Head of Support & Moderation.

   

  From you:

• Strong written and verbal English skills.
• Willingness to work night shifts and weekends — our team runs 24/7.
• Access to a personal computer with a reliable internet connection.
• Flexibility to work rotating shifts.

• Prior experience in content moderation is a plus.

   

  We offer:

• Competitive salary paid in USD.
• A supportive, collaborative team.
• Continuous guidance and mentorship.
• Fully remote work setup.
• Bonuses for referring friends.

Your journey to the job offer: message from the recruiter > test > interview> final interview > job offer.

Why appflame?

• Involvement in Ukrainian products that compete with the world’s best players.
• The ability to implement your own ideas, not the feeling of a cog in the system.
• Meaningful and useful products, created not just for shareholders to earn money.
• A sense of yourself among your people who are charged with results.
• Work with the global market and a huge audience.
• Direct contact with Snapchat, Facebook, Google, Apple, and access to their best practices.
• Well-established processes and no barriers to growth within the company.
• Transparent evaluation of work based on personal performance indicators.
• Powerful social package and fair compensation.
• We provide all conditions for your talents to be fully revealed.

We are loyal to our people. Our loyalty doesn’t fade at the end of the working day. We do not leave our people alone with their problems: neither professional nor personal.

Join us.

__________

We are against all types of discrimination, bullying, and stereotypes. We provide equal employment opportunities regardless of race, skin color, religion, gender, sexual orientation, gender identity, age, marital status, health status or any other characteristics.

We are looking for an Integrations & support engineer. You will play a key role in supporting our customers and helping them integrate our software into their existing workflows using no-code tools. This role is ideal for someone with a technical mindset, strong problem-solving skills, and a passion for improving customer experience.

Your Responsibilities:

• Serve as 1st line support, reviewing and responding to incoming customer requests via email, chat, or ticketing systems.
• Diagnose and troubleshoot issues, escalating complex problems to the relevant internal teams.
• Assist customers in integrating our software with their processes using no-code/low-code tools like Make.com and Zapier.
• Design and implement automation workflows based on customer requirements.
• Collaborate with product and development teams to communicate recurring issues and contribute to product improvement.
• Maintain and update internal documentation and integration templates.
• Provide occasional training or onboarding sessions to customers regarding integrations and best practices.
• Ensure high levels of customer satisfaction through professional and timely support.

Must-Have Qualifications:

• Hands-on experience with no-code tools such as Make.com, Zapier, or similar platforms.
• Proficiency in working with APIs and JSON data structures.
• Excellent verbal and written communication skills in English.
• Prior experience in a technical role such as software tester, automations engineer, junior developer, or business analyst.
• Ability to work independently.
• Understanding of RESTful APIs, webhooks, and integration patterns.

Nice-to-Have Skills:

• Working knowledge of German or Dutch (A2 level or higher).

About the Role:

We are seeking a technically proficient and customer-focused AI Customer Support Specialist to bridge the gap between our clients' needs and our AI technology. In this role you will not only be supporting customers, you will design, implement, and optimize no-code AI Voice Agent Solutions that enhance our clients' experience with our platform while providing exceptional technical customer support.

This role is ideal for someone who thrives in solving complex problems, enjoys building efficient workflows, and can translate technical concepts into practical solutions. You don’t need to be a senior developer, but you must be exceptional at LLM prompting and creating automation solutions that deliver measurable business value, and providing outstanding customer service.

What We’re Looking For:

💡 Tech-Savvy & Curious: You understand webhooks, HTTP requests, APIs, and JSON, and you're eager to learn even more.

🎯 Prompting Pro: You know how to shape prompts to get consistent and helpful outputs from large language models.

🛠 Automation Expert: You’ve used tools like n8n, Zapier, or Make.com to create useful automations and can think through edge cases.

💬 Great Communicator: You’re fluent in English (C1+ preferred) and can clearly explain technical topics to non-technical users.

📈 Customer-Centric: You genuinely care about helping users succeed and thrive on making a difference in their experience.

✍️ Organized & Proactive: You document your work, stay on top of tasks, and seek out opportunities to improve systems.

📚 Quick Learner: New tools don’t scare you. You’re resourceful and self-directed when facing something unfamiliar.

Key Responsibilities:

✅ AI Agent Prompt engineering — Design and refine prompts for LLM-powered voice agents to ensure natural, intelligent conversations that align with client goals.

✅ Design custom automation workflows — Create efficient, scalable solutions using no-code tools similar to Zapier, Make.com, and n8n to integrate our AI platform with clients' existing systems.

✅ Engage with customers — Serve as the primary point of contact for clients, addressing inquiries and resolving issues through video meetings, chat, email, and Slack.

✅ Provide technical assistance — Help users debug and optimize AI agent performance, understand system integrations, and resolve technical blockers.

✅ Collaborate cross-functionally — Work closely with product and engineering teams to relay customer feedback, identify improvement opportunities, and contribute to product development.

✅ Document insights and processes — Maintain detailed records of customer interactions, create comprehensive workflow documentation, and track recurring issues to inform product enhancements.

✅ Develop solution templates — Build reusable templates that address common client needs and can be quickly deployed and customized.

✅ Educate and empower clients — Create and share resources such as guides and tutorials to help customers maximize their experience with Thoughtly’s offerings.
 

Why Join Thoughtly?:

🚀 Fast-growing AI company — Join an industry-changing startup in an exciting AI-driven market.

💡 Innovative Product: Help shape a platform used by companies around the world to automate real phone conversations with AI.

💰 High earning potential — Competitive base salary with opportunities for growth based on performance.

🌍 Global client exposure — Work with businesses across the U.S., Europe, and beyond.

📈 Career growth —We're scaling fast and promote from within. High performers will step into leadership roles.

🛠️ Startup Energy, Real Tech: Work on the cutting edge of voice AI with a team that values clarity, autonomy, and momentum.

🏡 Fully remote — Work from anywhere.

About Thoughtly:

Thoughtly is a U.S.-based AI platform that enables businesses to automate real-time, human-like phone conversations using advanced large language models. Our technology helps companies handle customer interactions 24/7 with fully generative AI agents that reduce costs, increase efficiency, and improve customer experience.

We sell to SMB and mid-market businesses globally, helping them modernize their customer communication through AI-powered voice agents. We’re growing fast and looking for a skilled AI Customer Support Technical Specialist who can streamline processes and enhance customer solutions.

This is a high-impact role with a clear path for career growth, increased earnings, and technical leadership opportunities in a fast-moving AI startup.
 

📝 Ready to Apply?

If you're a technically-minded problem solver who loves helping people and building smart solutions — we’d love to meet you. Apply now and join the team building the future of AI-powered customer service. 🚀

Step into a Thriving Industry and Build Your Future!

Our client, a leading provider of international transport services in the USA, offers a career in logistics that thrives regardless of economic challenges. Known for promoting talent from within, this progressive and sustainable company is committed to teamwork, innovation, and professional growth. If you’re ambitious, forward-thinking, and eager to make an impact, this opportunity is for you.

What We Offer:

• Competitive Pay: Salary + performance-based bonuses.
• Exceptional Training: Access to internal development programs.
• Career Development: Experience clear opportunities for advancement.

• Working hours: 3 pm — 1 am 5/2 (office work from 3PM to 8PM, then to 1AM — remotely).

   

Key Tasks:

• Building strong relationships and closing deals with US-based clients.
• Collaborate with drivers to ensure seamless logistics operations.
• Conduct research to stay ahead in the transport and logistics field.

• Work closely with your team to drive collective success.

   

What We’re Looking For:

• English Skills: B1 level or higher.
• Strong verbal and written communication skills.
• A keen eye for detail and excellent follow-through.
• The ability to juggle multiple tasks and solve problems on the go.

• Basic computer skills (email, internet).

   

Your Journey Starts Here:

• Meet with Recruiter: A friendly chat to understand your goals.
• Talk to Your Future Manager.
• Join Our Welcome Day: Get an immersive introduction to our team and culture.

Location: Remote (Ukraine)

Working Hours: 9 AM – 5 PM EST

About the Role:

We’re looking for a proactive, relationship-driven Customer Success & Account Manager to join our team. In this role, you’ll communicate with both potential and existing customers — leading demos, handling follow-ups, preparing custom Proof of Concepts, and supporting onboarding and ongoing success. You’ll work closely with our US and Canadian clients, becoming a trusted partner in their DocStudio journey.

Key Responsibilities:

- Conduct product demos for potential customers

- Follow up on leads via email, LinkedIn, and calls

- Prepare tailored Proof of Concepts based on use cases

- Lead project setup and onboarding for new clients

- Communicate regularly with existing customers to support adoption and success

- Handle questions, feedback, and light troubleshooting

- Collaborate with internal teams to align on customer needs

Ideal Candidate Profile:

- Fluent in English — confident in calls and written follow-ups

- 2–4 years in a customer-facing role (Customer Success, Account Management, Sales, Pre-Sales or Onboarding)

- Tech-savvy and eager to learn DocStudio functionality

- Proactive, friendly, and organized — a natural relationship builder

- Comfortable managing multiple clients and projects in parallel

- Bonus: experience in SaaS or with international clients

- Available to work 9 AM – 5 PM EST full-time

WHO WE ARE 💫

Hi, we’re BetCare.

Our company specializes in multilingual customer care where we put heavy focus on sales, conversion, and customer reactivation strategies. Our clients are primarily from Europe, Canada, and Australia, so we operate in licensed markets globally.

Our team members’ strongest skills are Positive Language, Care and Sales. Our approach to every contact is to provide an excellent service experience in order to open up the customer to a sale.

WHO WE ARE LOOKING FOR 😎

We are looking for a Shift Supervisor with at least one year of experience in a similar role and a minimum of Upper-intermediate English proficiency to join our international team and contribute to our diverse workplace

In this role, you will oversee our customer support team during the shift, guide and mentor the team, and work closely with high-level customer support inquiries.

We don't care about your background - you are yours, as they say - though this position has its requirements and ground rules: you have to be a personable and reliable team player with a customer service mindset, ability to multitask and think on your feet whilst calmly handling customer and team inquiries with a smile.

We value: respect, transparency, commitment, responsibility, attention to detail, fun.
We despise: dishonesty in any form, exaggerated snobbism, unprofessional work ethics.

MAIN RESPONSIBILITIES 🦾

• Email processing
• Providing guidance to agents during the shift on customer-related cases
• Consulting with the team on complex or unusual cases
• Managing the break schedule for agents during the shift
• Communicating brand-related updates to the team (via Slack, Zendesk)

• Chat, document and payment processing when required (not daily)

   

A FEW MUSTS ❗

• Have at least one year of experience in the IGaming industry in roles such as Senior Customer Support, Shift Supervisor, Team Leader or Quality Assurance.
• Experience with SoftSwiss and/or TMA platforms and proficiency in chat and email support. 
• Strong understanding of customer service principles.
• Be fluent in written and spoken English (this is the official office language).
• Be interested in learning about iGaming and increasing your tech knowledge.
• Be happy to work different shifts: our Customer Services Department is open 24/7 (be ready to have 2-night shifts from 5 weekly.

WHAT WE OFFER 💎

• Fully remote work. In case you are Lviv based - ability to attend the office (which is absolutely pet friendly 🐶).
• Extensive training program, which will help you to learn a new field and best practices. (It is fully paid after successful completion).
• Diverse paid times off: Vacation, Recreation days, Birthday off, Sick leaves.
• Presents and bonuses from the company.

Can you relate to this? If your answer is "Hell Yes", contact us here!

Join the iSpeedToLead Team as a Customer Support Specialist!

Who are we?

We’re iSpeedToLead — a dynamic, fast-growing American-Ukrainian company revolutionizing the real estate space. Through our platform iSpeedToLead.com, we connect real estate professionals with highly motivated sellers across the USA. Our mission? To help our clients grow faster, close more deals, and dominate their markets.

And now, we’re looking for a Customer Support Specialist who’s ready to grow with us and bring the wow factor to every client interaction!

Your Schedule:

9 AM to 5 PM EDT (Eastern Daylight Time, UTC-4)/4 PM to 12 AM Kyiv Time — this is when our clients are most active, and when you’ll be the hero they need.
 

What You’ll Do:

• Be the frontline champion for our clients via Zendesk, chat, and calls — offering thoughtful, fast, and solution-focused support.

• Tackle bank disputes with confidence and clarity, always standing up for what’s fair and right.

• Troubleshoot technical issues and turn problems into opportunities to shine.

• Work side-by-side with an inspiring team to continuously improve our processes and deliver wow-worthy experiences.

• Partner with the Support Team Lead to shape and scale a truly exceptional customer support department.

What We’re Looking For:

• 1+ year of experience in a Customer Support role.

• Fluent written and spoken English — you’re not just good, you’re crystal clear.

• A natural communicator with a proactive, energetic approach.

• Bonus points if you have experience in Customer Success — we love go-getters who understand long-term client happiness!

What You’ll Get:

• A competitive salary, paid twice a month in USD .

• 15 vacation days and 5 sick days annually — take the time you need.

• Remote-first freedom — work from wherever you feel most productive.

• Access to continuous training and professional development — we invest in your future.

• Massive growth potential as we continue to scale and expand.

If you’re looking for more than just a job — if you want to make an impact, grow fast, and be part of a team that truly values your contribution — we’d love to hear from you.

Position: Google Support & Content Moderator (Gambling)

Format: Part-time/ Full time, Remote/ Warsaw

Company: Fellows

Requirements:

– 1+ year of experience in Google content moderation or Google Support

– Solid hands-on experience in the Gambling vertical as Google Moderator

– Understanding of Google Ads policies and ad approval process

– High attention to detail, responsibility, and independence

– Ability to give fast and accurate decisions under pressure

What you’ll be doing:

– Reviewing ad campaigns before launch (creatives, copy, landing pages)

– Spotting bugs, risks, compliance issues

– Providing clear and actionable feedback to the team

– Working closely with media buyers and creatives

– Ensuring all materials meet platform requirements (Google Ads)

We offer:

– Flexible working hours (part-time)

– Fully remote collaboration

– A team that values clarity, efficiency, and respect

– On-time payments, always

– Streamlined processes, no micromanagement

If this sounds like your kind of role — let’s talk!

A growing company is looking for a Customer Support Specialist to join the team. This is an automotive company that has a facility in Ukraine, but all clients are mainly from the USA.
We are looking for a confident, responsible person with a high level of English. Our ideal candidate is a person with good communication skills who can not only answer inquiries, but also build trust, support the client, and communicate effectively about the value of the product.

Requirements:

• Fluency in spoken English
• Competent written communication in English
• Experience or skills in sales/customer communication
• Willingness to be online during the work schedule
• Confident use of messengers, social networks, CRM
• High level of self-discipline and stress resistance

Main responsibilities:

• Communication with clients: calls, letters, instant messengers, social networks
• Consultation of potential customers, closing sales
• Providing feedback on the status of orders
• Transfer and coordination of orders with the production department
• Maintain database: status updates, accounting, returns
• Sending emails and communicating with potential partners
• Responding to comments on social media and forums
• Information support of the brand: participation in content distribution

Work conditions:

• Full-time, remote work
• Schedule:
  Mon-Fri: 9:00 AM - 6:00 PM ET (16:00-01:00 Kyiv time)
  Sat: 10:00 AM - 3:00 PM ET (17:00-22:00 Kyiv time)
• 6 days a week / ~50 hours
• Internship: 10 working days
• Prospect of salary increase and development in the company