Customer Support (crypto 2/2) Offline

 📍 Format: Remote, Part-time (8:00-20:00 GMT3+ day shift CET) 16 shifts per month
💼 Company: PointPay — global crypto services ecosystem (Exchange, Wallet, Payment System, Launchboard)

🔹 Requirements

• 2+ years in customer support
• 2+ year in crypto/web3 (is a must)
• English C1+, Russian or Ukrainian C1
• Experience in Google Sheets (reports, formulas)
• Customer care orientation

• High writing grammar and attention to detail

   

🔹 Responsibilities

• Customer support via Intercom
• Managing and auditing user accounts
• Manual transactions
• Reporting

Required domain experience

Blockchain / Crypto 2 years

Required languages

English C1 — Advanced

Russian C1 — Advanced OR Ukrainian Native

We offer:

Remote. Worldwide 

Predictible working schedule. The schedule is planned for the next year.

Flixible vocations

Format: Remote, Part-time ( 08:00-20:00  CET day shift).

Career and professional development in deep Web3 direction.

Learning and support from our friendly team

If you are interested, please, send your full and updated CV with telegram link.

@Lady_Tetiana