Jobs Tech Leadership

About the role
We are hiring an Engineering Manager to run our Operations team — the team behind the VPN Super server fleet: thousands of servers across dozens of countries and multiple hosting providers, serving millions of users.

You will own what the team delivers. That means leading the engineers, building on-call and incident management that works around the clock, keeping fleet reliability, utilization and cost visible in numbers, and being the person R&D and the business go to for anything that touches infrastructure.

You report to the Head of Engineering & Operations.

This is a management role with a technical backbone. You will not be the deepest engineer in the room — the team has that depth — but you need enough of it to make good calls, challenge the team, and step in when it matters.

Location
Remote.
Working hours follow CET (±2h).
Expect to travel once or twice a year for team workshops.

What you will do

• Lead the Operations team: priorities, 1:1s, growth and performance — and own the outcomes
• Build and run on-call and incident management: 24/7 coverage on a paid weekly rotation, severity levels, clear communication, blameless postmortems. You are the escalation point, not a link in the base rotation
• Make alerting mean something: less noise, every page tied to an action, runbooks and automation for the fixes that keep repeating
• Organize how Operations works day to day — team meetings, planning cadence and the processes between them — and run the async standups across R&D and Operations, clearing blockers before they turn into delays
• Shape how Operations works as an engineering team — practices, standards and habits, not just processes
• Plan Operations work together with the Head of Engineering & Operations, product management, R&D and the business
• Coordinate staged infrastructure rollouts with the mobile and backend teams
• Take part in RFCs and reviews of changes that touch infrastructure
• Work with our vendor lead on capacity planning and fleet cost across multiple hosting providers; keep utilization, reliability and cost visible in numbers
• Stay hands-on when it matters: a hard incident, a design review, a change you want to understand before it ships
• Use and evaluate AI tooling as part of the workflow — we use it across operations, code review and research

The stack you will work with:
Linux on bare metal across multiple hosting providers, multi-IP networking; WireGuard, OpenVPN and IKEv2; Ansible, Terraform, CI/CD and provisioning automation; Prometheus, Loki and Grafana, Grafana OnCall, ClickHouse.

What we are looking for

• 2+ years formally managing an infrastructure or DevOps team — 1:1s, performance and priorities, not technical leadership alone
• 5+ years of hands-on engineering in infrastructure, DevOps or SRE
• Comfortable with Linux, networking and infrastructure-as-code at the level of reviewing a change, not writing one every day
• You have organized on-call before: set up or reshaped a rotation and an incident process, and lived with the results
• Experience running infrastructure at scale on bare metal across multiple data centers and hosting providers. A single public cloud alone is not enough
• Startup or scale-up experience: you have built processes where none existed, kept calm when priorities moved, switched from an incident to a vendor call in the same hour, and thought about cost per server
• You take ownership. You do not need someone above you to make the call; you make it and stand behind it
• Strong Linux and networking fundamentals (TCP/IP, DNS, routing) — enough to challenge the team and debug alongside them when needed
• Fluent English (C1): you will run meetings and write for the whole company every day

Highly Valued

• A track record of measurably improving reliability or cost — fewer incidents, shorter recovery, lower cost per server
• Hands-on experience with VPN or tunnelling protocols (WireGuard, OpenVPN, IPsec/IKEv2) and traffic obfuscation
• Infrastructure security and compliance: hardening, audits, SOC 2-style controls
• Prometheus, Loki and Grafana, Grafana OnCall, ClickHouse
• Ansible, Terraform and CI/CD for provisioning at fleet scale

Why this role

• Scale that is real: millions of users on thousands of servers across dozens of countries and multiple hosting providers. The problems are not hypothetical
• On-call, incident management and the team’s operating rhythm are yours to build
• A short reporting line to the Head of Engineering & Operations; decisions do not wait

We Offer

• Opportunity to propose solutions and influence technical decisions
• Dynamic and challenging tasks
• Team of experienced professionals
• Competitive salary
• Low bureaucracy
• Continuous self-improvement
• Long-term employment with paid vacation and social benefits
• A bunch of perks 😊

We are looking for an experienced Engineering Manager to lead and scale one of the key engineering areas of our platform. You will lead several cross-functional teams through Team Leads and Engineering Managers and be responsible for people leadership, delivery excellence, and technical direction across a hybrid infrastructure.

Depending on your background, you will take ownership of one of three core areas of the platform: the movement of client funds from deposit to withdrawal, the client journey from registration to full verification, or the systems that keep every balance accurate and protect client and company assets.

Responsibilities

• Lead and scale multiple cross-functional engineering teams (backend, frontend, infrastructure, mobile) through Team Leads and Engineering Managers, growing the area to up to 40 engineers
• Own delivery, quality, and technical outcomes across your area, including cross-team initiatives and dependencies
• Partner with Product, Trading, and Senior Engineering leadership to shape the area roadmap and translate business requirements into technical execution
• Drive engineering processes across teams, including planning, estimation, CI/CD, code reviews, testing, and release management
• Ensure technical alignment, high availability, and observability of systems running on hybrid infrastructure, while balancing technical debt with delivery velocity
• Hire, mentor, and grow Team Leads and Engineering Managers, run performance calibration, and own promotion decisions
• Plan headcount 1 to 2 years ahead, design team structure, and manage the area budget
• Foster a culture of ownership, customer focus, and result orientation

Requirements

• At least 7 years of professional software engineering experience with a strong backend background, ideally including hands-on Ruby
• At least 3 years of experience as an Engineering Manager, including managing Team Leads or Engineering Managers
• Proven experience leading an engineering organisation of at least 20 engineers across several teams
• Proven experience in headcount planning, team structure design, and budget management
• Background in financial systems, trading platforms, or other high-reliability domains
• Solid understanding of AWS, on-premise and hybrid infrastructure, CI/CD, deployment strategies, and observability tools
• Upper Intermediate English proficiency

Will be a plus

• Experience building new teams from scratch and scaling an engineering organisation from one team to several
• Experience with low-latency or high-throughput systems
• Hands-on experience with infrastructure-as-code tools

We offer

• 20 paid vacation days per year
• 10 paid sick leave days per year
• Public holidays as per the company's approved Public holiday list
• Medical insurance
• Opportunity to work remotely
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear and related expenses)

We develop solutions that help media buyers, affiliate teams, and performance marketing businesses run and scale their advertising operations.

We're looking for a Chief Revenue Officer to drive commercial growth, align revenue-generating teams, and build a scalable revenue strategy across our business lines.

Responsibilities:

• Develop and execute a unified revenue strategy across our products.
• Identify new growth opportunities, customer segments, and strategic partnerships, and revenue streams.
• Own revenue targets, forecasting, and commercial performance.
• Lead and optimize B2B sales processes, from acquisition to retention and expansion.
• Drive customer growth through cross-selling, upselling, and improved customer lifetime value.
• Align Sales, Marketing, and Account Management around shared revenue goals and KPIs.
• Continuously monitor commercial performance, adapt strategies and priorities, and proactively identify new growth opportunities.

Requirements:

• Proven experience in a senior commercial leadership role (CRO, CCO, VP of Sales, Commercial Director, Head of Revenue, or similar).
• Strong background in B2B sales and revenue growth, preferably within FinTech, AdTech, affiliate, or performance marketing.
• Demonstrated success in scaling revenue and building high-performing commercial teams.
• Strong analytical mindset, strategic thinking, and negotiation skills.
• English at B2+ level.

A strong advantage:

• Experience with fintech, or affiliate infrastructure.
• Established network within the affiliate marketing and media buying industry.
• Experience managing multiple products or revenue streams.

What we offer

• A senior leadership role with a direct impact on business strategy and revenue growth.
• Opportunity to develop several interconnected products within a growing industry.
• Remote work from anywhere
• Unlimited paid vacation days
• 10 paid sick days
• English classes
• Take part in conferences worldwide

About Us
We are a fast-growing and leading company in the AI Voice space for the iGaming industry. Our AI Voice & Messaging Player Activation Platform helps casino and betting operators turn registrations into deposits and reactivate inactive players — improving Reg→Dep conversion and player LTV at a scale human call centers can’t match. Our product is already used by 20+ brands across 8+ geographies. We are funded and building a team of top-tier talent.
 

Who We’re Looking For
We are looking for a Head of Retention & Conversion for our FX/CFD trading direction. You will own the full conversion and retention function: you build the processes, scripts, and multichannel funnels, lead the team, and drive results through data and testing.

About You
You come from FX/CFD and have led a conversion or retention desk. You know what makes a desk perform: you write scripts and messages that work for different lead segments, handle typical objections, and improve everything through A/B tests rather than guesswork. You have experience in iGaming and are interested in how AI voice and chat tools can lift conversion and retention.
 

What Awaits You
A high-intensity team where everyone is focused on results. No bureaucracy, no pointless rules, no slow teammates. Full ownership of the conversion and retention function with direct impact on revenue. Freedom to build processes, scripts, and funnels. Real room to grow as the department scales.
 

Responsibilities

• Lead the conversion and retention team: priorities, KPIs, performance, and development.
• Own the conversion and retention strategy for FX/CFD leads and clients across segments.
• Write and update call scripts and SMS / messenger texts for different lead segments, including responses to typical client objections.
• Build and optimize multichannel funnels: calls + SMS.
• Plan and run A/B tests, interpret the results, and roll out what works.
• Track and report conversion and retention metrics and make decisions based on the data.
• Explore and implement voice and chat AI bots for conversion and retention.
   

Requirements

• Experience in FX/CFD, including 1–2+ years leading a conversion or retention department (team lead, desk head, Head of).
• Experience writing call scripts and SMS / messenger texts for different lead segments, including objection handling.
• Experience building multichannel funnels (calls + SMS).
• Hands-on experience with A/B testing.
• Experience in iGaming.
   

Nice to Have

• Experience with voice or chat AI bots for conversion and retention.
   

What we offer

• Fully remote work format and flexible working hours.
• 24 days of paid vacation (sick leave, national, religious, and company holidays).
• A friendly communication culture and transparent processes.
• Dynamic work environment.
• Opportunities for professional development and career growth.
• No micromanagement — just trust, ownership, and freedom to experiment.

We are looking for an Engineering Lead to open and lead the new Warsaw office of a fast-growing, AI-native startup. You will build a full-stack engineering team of about 10 people from scratch and turn Warsaw into the company's in-person engineering hub for EMEA. You will own hiring, delivery and code quality, while staying hands-on with the technical work. You will work directly with the young founders in a fast-paced, high-growth environment. You will also use AI coding tools in your own work and drive their adoption across the team. This role suits an experienced full-stack leader who wants to build a team and an office from day one and have a big impact on the company's growth.

Details:

• Schedule: Full time
• Location: Onsite – Warsaw, Poland (5 days per week in the office), with up to one week of international travel per quarter
• Start: ASAP
• Duration: Long-term
• English: Fluent
• Type of collaboration: Internal Employment

About the project:
The company is a startup backed by a top accelerator that builds an AI-native platform to modernize supply-chain operations in aerospace, defence and industry. Its platform helps suppliers and manufacturers run complex operations faster and with less manual work. The company has raised more than $10M and already processes about $50M through its system every week. It is now opening a Warsaw office as its in-person engineering hub for EMEA. You will join at the very start and shape both the team and the engineering culture of the new office.

You have:

• 10+ years of hands-on full-stack software engineering experience
• 5+ years of experience leading engineering teams of about 10 people
• A proven track record of building and running SaaS products deployed internationally
• Experience with a modern full-stack setup; TypeScript, Svelte and PostgreSQL are a strong plus
• Active, daily use of AI coding tools and experience driving their adoption in a team
• Comfort working closely with founders in a fast-paced, high-growth startup
• Readiness to work on-site in Warsaw 5 days a week (or to relocate to Warsaw)
• Fluent English

Nice to have:

• Engineering leadership experience at a Series A–C startup
• Experience in client-facing technical roles
• Professional experience working outside of Poland

What to do:

• Open and lead the new Warsaw engineering office as the company's EMEA hub
• Hire, build and manage a full-stack engineering team of about 10 engineers from scratch
• Own delivery, code quality and engineering standards for the Warsaw team
• Stay hands-on with architecture, code reviews and key technical decisions
• Drive the use of AI coding tools across the team to boost speed and productivity
• Work closely with the founders to shape the product roadmap and engineering priorities
• Build a strong, in-person engineering culture focused on ownership and fast delivery
• Travel internationally (up to one week per quarter) to work with the wider team and customers

We are looking for an experienced Group Engineering Manager to lead and scale our engineering teams within a specific area, building a high-performance trading platform. You will be responsible for people leadership, delivery excellence, and technical direction across a hybrid infrastructure.

This role sits at the intersection of engineering, infrastructure, and business, with a strong focus on reliability, performance, and scalability in a latency-sensitive environment.

Responsibilities

• Lead and manage multiple engineering teams (25+ engineers)
• Own delivery, quality, and technical outcomes across your engineering area
• Partner closely with Product, Trading, and Senior Engineering leadership to translate business requirements into technical execution
• Drive engineering strategy and cross-team alignment across the area
• Coordinate architectural decisions and their implementation across teams
• Ensure high availability, performance, and observability of production systems
• Own the area roadmap and resource allocation across teams
• Identify and address systemic technical and organizational risks and ensure the long-term scalability and health of the engineering area
• Hire, onboard, mentor, and grow Engineering Managers and support the development of engineering teams

• Foster a culture of ownership, customer first, and result-oriented

   

Requirements

• 7+ years of professional software engineering experience
• 3+ years in an Engineering Manager role, with experience managing Engineering Managers or Team Leads
• Background in financial systems, trading platforms, or other high-reliability domains
• Strong understanding of backend systems, ideally with hands-on experience in Ruby
• Experience operating systems on AWS (EC2, networking, security, monitoring)
• Experience working with on-premise infrastructure and hybrid environments
• Knowledge of CI/CD pipelines, infrastructure automation, and deployment strategies

• Familiarity with observability tools (metrics, logging, alerting) and performance monitoring

   

Will be a plus

• Experience working with on-premise infrastructure and hybrid environments
• Hands-on experience in Ruby
• Experience with low-latency or high-throughput systems
• Exposure to trading, fintech, or market-data platforms
• Experience scaling teams and systems

• Hands-on experience with infrastructure-as-code tools

   

We offer

• 20 paid vacation days per year
• 10 paid sick leave days per year
• Public holidays as per the company’s approved Public holiday list
• Medical insurance
• Opportunity to work remotely
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear and related expenses)

We are Vector Moving — a fast and client-focused moving company in the U.S. We are not a typical logistics team. We build a system with strong structure, fast service, and high standards.

Our dispatcher team is the heart of daily operations. Now we are looking for a focused, calm, and responsible Team Lead Dispatchers to join us.
 

This is a leadership role, but it is also a hands-on operational position. You will not only coordinate the work of other dispatchers, but also be directly involved in daily dispatch operations: selecting trucks for orders, assigning field staff teams to jobs, coordinating crews, and making sure every order is properly covered and executed. This role requires a high level of responsibility, strong attention to detail, and the ability to make quick, independent decisions in dynamic situations.

Conditions & Requirements

• Remote job: You need a laptop or PC with two monitors, stable internet, and a headset.
• Salary: $2200 during trial period (3 months), then $2400 + bonuses.
• Schedule : 8:00 AM — 6:00 PM EST (15:00 — 01:00 Kyiv time), Monday to Saturday (usually 2 days off per week). Lunch break: 30 minutes (flexible).
• English level: B2+ — you must understand clients and give calm and clear answers when something changes.
• Training and support from the team.
• Work in CRM and other modern tools.
   

What You’ll Actually Be Doing

This is not just about managing people. As a Team Lead Dispatchers, you will be the pulse of daily operations: coordinating the dispatcher team, participating in dispatch planning, managing complex situations, and ensuring high service quality.

Your day (or evening) may look like this:

• Planning and coordinating the dispatcher team’s workflow: assigning tasks based on dispatcher workload, strengths, and current operational priorities.
• Participating in daily dispatch operations: selecting trucks for orders, assigning field staff teams to jobs, and making sure each order has the right crew and vehicle.
• Distributing field staff teams across orders based on schedule, location, job complexity, availability, and operational needs.
• Monitoring whether orders are properly covered: team assigned, truck assigned, notes updated, and all key details checked.
• Supporting dispatchers during busy hours, complex jobs, delays, changes, or unexpected situations.
• Monitoring task completion and quality of service.
• Adapting and training new dispatchers: giving instructions, explaining processes, providing feedback, and supporting their growth.
• Participating in creating and documenting processes that are missing or need improvement.
• Maintaining constant communication with dispatchers and other departments: Sales, Customer Support, HR, drivers, and field staff.
• Resolving non-standard situations: vehicle breakdowns, delays, staffing shortages, schedule changes, client issues, or team replacements.
• Updating CRM and reports: tracking orders, comments, payments, fines, tolls, vehicle maintenance alerts, and other operational details.
• Suggesting process improvements to increase speed, structure, and quality of operations.
• Supporting team morale: motivating, praising, and helping colleagues during peak hours.
   

This role is a great fit if you:

• Can combine leadership with hands-on operational work.
• Can manage multiple tasks and keep the team organized.
• Stay calm under pressure and think clearly.
• Take responsibility for team results, not just your own tasks.
• Understand that dispatching is about speed, accuracy, communication, and attention to detail.
• Can delegate tasks effectively and provide constructive feedback.
• Support new team members and share knowledge practically.
• Can resolve conflicts without escalation, balancing client and company interests.
• Are ready to be actively involved in daily operations, not only supervise from the side.
   

If you have recognised yourself and are ready for a new challenge, we are waiting just for you!

HR Vector Moving

We are looking for a Head of Payments & Identity to build and lead an engineering domain responsible for the complete user and money lifecycle: from customer identification and fraud prevention to deposits, withdrawals and accurate financial accounting in the Core Ledger.

You will transform the current payment capability into a structured organisation across Payments, KYC/Identity, Anti-Fraud and Core Ledger, leading approximately 30 engineers and engineering leaders.

This role requires a strong engineering leader who can build teams and engineering culture, shape architecture and delivery, and balance customer conversion with security, regulatory compliance and financial integrity.

Responsibilities

• Build and scale the engineering domain across Payments, KYC/Identity, Anti-Fraud and Core Ledger
• Lead approximately 30 engineers and engineering leaders, defining the organisational structure, team boundaries, leadership model and areas of ownership
• Define the domain strategy, target architecture and execution roadmap in partnership with Product, Finance, Compliance, Risk and Operations
• Ensure seamless and reliable interaction across the user and money lifecycle: KYC data supports fraud decisions, fraud controls protect payment flows, and payment events create accurate and idempotent records in the Core Ledger
• Improve the speed, quality and predictability of integrations with payment providers, KYC/AML vendors and other external partners, particularly across regions with inconsistent APIs and complex operational requirements
• Ensure the resilience, observability and security of external integrations, including fallback scenarios, incident response and integration quality standards
• Balance onboarding and payment conversion with Anti-Fraud, AML, data protection and transaction traceability requirements
• Provide Finance, Compliance, Risk and Operations with reliable data and tools for reconciliation, investigations, exception handling and reporting
• Establish domain-wide engineering standards covering architecture, quality, secure development, observability and continuous improvement
• Drive the modernisation of business-critical systems and the evolution toward a central and reliable Ledger architecture
• Define and track domain-level metrics covering conversion, reliability, processing speed, fraud losses, reconciliation accuracy, delivery performance and cost efficiency

Requirements

• Proven experience leading a sizeable engineering organisation or multiple cross-functional teams, ideally with approximately 30 or more people, including engineering managers, team leads or other senior technical leaders
• Track record of building or significantly scaling an engineering function, domain or complex platform rather than only maintaining an established structure
• Strong systems thinking and the ability to connect customer journeys, product flows, architecture, operational processes, risk controls and financial outcomes
• Experience leading complex integrations and business-critical systems where correctness, availability, security and auditability are essential
• Strong engineering and architectural foundation, with the ability to challenge technical decisions, guide technical leaders and identify systemic risks
• Experience improving delivery predictability, engineering quality and technical standards across multiple teams
• Ability to align Product, Finance, Compliance, Risk, Operations and external providers, resolving competing priorities at a senior leadership level
• Ukrainian native speaker
• Fluent English and strong communication skills with both technical and non-technical stakeholders

Would be a plus

• Experience in payments, fintech, banking, brokerage, crypto, wallets, marketplaces or another high-volume transactional product
• Experience integrating multiple regional PSPs or financial providers, particularly in markets where integrations are less standardised than Stripe or PayPal
• Experience with KYC/identity, AML, transaction monitoring, payment Anti-Fraud, reconciliation or Ledger systems
• Experience migrating fragmented or legacy accounting components to a central Ledger or another financial source of truth
• Experience building internal tools and workflows for Finance, Compliance, Risk or operational back-office teams

We offer

• 20 paid vacation days per year
• 10 paid sick leave days per year
• Public holidays as per the company's approved Public holiday list
• Medical insurance
• Opportunity to work remotely
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear and related expenses)

Performa is an international HR agency specializing in connecting top talent with leading companies across the iGaming, IT, and Marketing industries. 

Our client is an iGaming company launching a new online crypto casino project as a spin-off from a large international casino brand. The project is currently at an early stage, with a core team already in place and active preparation for launch.

We are looking for a Head of Operations to join the team and take ownership of the day-to-day operational environment across Customer Support, Casino and Sportsbook Operations, Risk Operations, and player-service processes.

The Project

We are building a new online crypto casino project, launched as a spin-off from a large international online casino brand. This is an early-stage opportunity to join an ambitious, fast-moving and execution-driven team with real ownership and direct impact on the business. The position is based on-site in Dubai. Compensation and the overall package are discussed individually; relocation support can be provided where required.

The Role

The Head of Operations owns the day-to-day player-service, gaming-operations and Risk Operations environment across the casino and sportsbook. The role ensures that players can register, access the product, receive timely support, use games and promotions correctly, and have cases routed and resolved through clear 24/7 processes. The position builds and leads Customer Support, Casino/Sportsbook Operations, Risk Operations and, where assigned, VIP Operations. It also serves as the operational incident coordinator across IT Department, FinOps, Legal & Compliance and external gaming suppliers.

This role oversees operational risk execution and case decisions through the Risk team, while AML policy, regulatory interpretation, SAR/STR decisions and MLRO responsibilities remain independently owned by Legal & Compliance.

Responsibilities

Player Service and Customer Support

1. Own the end-to-end operational player journey outside financial execution, including account and gameplay support, bonus queries, complaints, safer-gambling referrals and account-closure service.
2. Build and lead Customer Support, defining 24/7 coverage, workforce plans, channel SLAs, quality assurance, training, knowledge bases and escalation paths.
3. Own the quality, consistency and auditability of player communications and ensure cases are routed to the correct decision owner and tracked through closure.

4. Monitor service KPIs and recurring player pain points, coordinating corrective action and regulated complaints with the relevant functional owner and Legal & Compliance.

    

Casino, Sportsbook, VIP and Promotional Operations

1. Monitor casino and sportsbook availability and service quality, coordinating disputed bets, game interruptions, settlement issues, missing records and provider outages.
2. Manage operational relationships and escalations with game aggregator, sportsbook and platform suppliers, and support catalogue changes and pre-launch acceptance testing.
3. Own VIP service workflows and ensure manual bonuses, compensation and player-level exceptions follow documented approval limits and remain fully auditable.

4. Coordinate promotion readiness and operational issues with CRM, Product, Risk and Customer Support; commercial strategy and campaign economics remain with Commercial leadership.

    

Risk and Blockchain Screening Operations

1. Build and oversee Risk Operations for day-to-day player, payment, fraud and crypto-risk cases under policies approved by Legal & Compliance.
2. Own the operational configuration and governance of Chainalysis, Elliptic or equivalent screening workflows, including rules, thresholds, alerts, queues, escalation logic and quality assurance.
3. Ensure alerts are reviewed within SLA and hold, release, reject or escalation decisions are documented, evidence-based and made within Risk's delegated authority.

4. Send authorised financial actions to FinOps for controlled execution; Risk may not bypass FinOps controls, while AML interpretation, regulatory reporting and SAR/STR decisions remain with Legal & Compliance and the MLRO.

    

Operational Readiness and Incident Management

1. Coordinate material player-impacting incidents, maintaining severity, ownership, communication cadence and closure records across operational, technical and financial owners.
2. Lead operational readiness for new brands, markets, games and promotions, obtaining domain sign-off from FinOps, Risk, Legal & Compliance and IT Departments.

3. Run post-incident reviews focused on player impact, hand-offs and process failures, while technical and financial root causes remain with IT and FinOps respectively.

    

Process, Controls and Team Leadership

1. Maintain operational workflows, SOPs, service ownership, escalation matrices, approval limits and a single source of truth for player-service procedures.
2. Recruit, structure and develop Operations teams, ensuring appropriate coverage, role-based access and protection of sensitive information.
3. Drive automation in case routing, support tooling, knowledge management and reporting.

4. Report service performance, incidents, unresolved cases, capacity risks and remediation plans to management.

    

Requirements

• 7+ years of experience in online casino, sportsbook or comparable high-volume digital operations, including 3+ years in a leadership role.
• Demonstrated experience leading 24/7 Customer Support and casino/sportsbook operational processes.
• Strong knowledge of the player lifecycle, gaming-platform back offices, complaints, bonuses, VIP servicing and supplier incident management.
• Working knowledge of payments, KYC/AML, fraud and responsible-gambling processes sufficient to manage hand-offs and escalations without assuming independent control ownership.
• Practical knowledge of blockchain analytics and wallet-screening tools such as Chainalysis or Elliptic, including screening-rule governance, risk thresholds, alert classification and case-management workflows.
• Proven experience building SOPs, SLAs, operating models, dashboards and scalable teams.
• Strong data literacy and sound judgement in high-pressure player-impacting incidents.
• Fluent English, written and spoken.

We Offer

• A senior leadership role building the Operations function from the ground up, with direct impact on player experience and operating discipline.
• Relocation support where needed.
• Competitive compensation package discussed individually with each candidate.

Head of Retention | iGaming

We’re looking for a Head of Retention to lead CRM and player retention for our iGaming project in the gambling industry. You’ll join the same project as our Affiliate and Business Development teams and work across the areas that shape the player journey and support business growth.

This is a leadership role with real ownership of the retention function. You’ll set the direction for how players are segmented, engaged and reactivated, lead the team responsible for delivering that strategy, and use campaign results to decide what to improve next. You’ll work closely with Product, VIP, BI, Marketing, Affiliate and Business Development colleagues to create relevant player experiences and make retention activity more effective.

Your responsibilities

• Develop and own the player retention and CRM strategy
• Lead the player lifecycle approach, from onboarding and engagement to loyalty, churn prevention and reactivation
• Build and improve player segments, communication journeys and campaign logic
• Oversee automated campaigns across email, SMS, push, in-app and other available channels
• Plan and optimize retention campaigns, promotions and loyalty initiatives
• Use player and campaign data to identify opportunities and improve results
• Set up A/B tests, evaluate outcomes and apply learnings to future campaigns
• Monitor key metrics such as retention, reactivation, repeat deposits, LTV, NGR and bonus costs
• Prepare performance reports and translate findings into clear recommendations
• Lead, coach and develop the retention/CRM team
• Coordinate retention initiatives with Product, VIP, BI, Marketing, Affiliate and Business Development teams

What we’re looking for

• At least 3 years of CRM or player retention experience in iGaming or online casino
• Experience developing and implementing a player retention strategy
• Previous experience leading or developing a CRM/retention team
• Strong understanding of player lifecycle, segmentation, churn prevention and reactivation
• Hands-on experience with CRM platforms and marketing automation
• Experience managing multi-channel campaigns and automated player journeys
• Confident use of analytics, reporting and A/B testing to improve campaign performance
• Ability to connect player engagement metrics with business outcomes
• Strong communication and collaboration skills
• Experience with GR8 Tech or a similar iGaming CRM platform is an advantage

Work format

• Full-time
• Remote, open to candidates worldwide
• English: B2
• Russian: C2

The Defense Procurement Agency (DOT) is a state-owned enterprise responsible for procuring military equipment, ammunition, UAVs, fuel, food, clothing, and other critical supplies for the Armed Forces of Ukraine and the Defense Forces.

Our mission: Strengthening Ukraine's defense capabilities by ensuring reliable procurement and supporting the development of the national defense industry.

Our vision: To become the driving force behind a modern defense procurement ecosystem built according to NATO standards.

We are looking for a Head of Product to lead cross-functional product teams responsible for delivering digital solutions that support critical defense procurement and operational processes. You will drive product strategy, oversee product delivery, and help shape the digital transformation of one of Ukraine's most important public organizations.

Responsibilities

• Lead the end-to-end product lifecycle, from discovery and planning to delivery and continuous improvement. 
• Define product vision, objectives, roadmap, and success metrics.
• Analyze business processes, stakeholder needs, and functional requirements to identify effective digital solutions. 
• Build, manage, and develop teams of Business Analysts and Project Managers. 
• Collaborate with executive leadership, end users, technical teams, and external vendors. 
• Establish and improve product management, business analysis, and project delivery processes. 
• Evaluate and introduce new technologies and tools to support product development. 
• Research regulatory requirements and translate them into technical requirements. 
• Prepare high-level business and technical requirements for software solutions. 
• Collaborate with the Ministry of Defense of Ukraine on defining requirements for SAP implementation initiatives. 
• Provide regular progress updates and product status reports to leadership and key stakeholders.

Requirements

• Bachelor's degree in Information Technology, Management, System Analysis, or a related field. 
• Experience leading product or project management initiatives. 
• Experience defining high-level product requirements and detailed technical specifications. 
• Proven experience implementing product management and business analysis processes. 
• Experience with ClickUp, Camunda, or similar platforms. 
• Knowledge of BPMN 2.0 and UML. 
• Understanding of APIs and enterprise system integration principles. 
• Familiarity with digital government technologies, including electronic signatures (QES) and government registries. 
• Strong stakeholder management and communication skills. 
• English proficiency at Intermediate level or higher. 
• Strategic thinking, leadership mindset, and strong organizational skills. 
• Proactive attitude and willingness to drive continuous improvement. 
• Zero tolerance for corruption.

Nice to Have

• Additional education or certifications in Product Management, Business Analysis, Public Administration, or SAP. 
• Experience participating in SAP implementation projects. 
• Experience working with government institutions or large public-sector organizations. 
• Experience leading digital transformation initiatives within enterprise environments.

What We Offer

• Work that directly contributes to strengthening Ukraine's defense capabilities.
• Official employment with competitive salary and full social benefits.
• Professional development, learning opportunities, and career growth.
• Structured onboarding and dedicated mentorship.
• A collaborative, supportive, and mission-driven team.
• Modern office near the metro with reliable internet and equipped shelter.
• Opportunity to work on large-scale enterprise systems with real national impact.

By joining our team, you will contribute to one of Ukraine's largest digital transformation initiatives in the defense sector and help build the future of defense procurement.

Ready to make a real impact? We'd love to hear from you. Apply today!

* By submitting your CV, you consent to the processing of your personal data in accordance with applicable legislation.

** Due to the high volume of applications, only candidates whose qualifications best match the position will be contacted.

N-iX is a global software development service company that helps businesses across the globe create next-generation software products. Founded in 2002, we unite 2,400+ tech-savvy professionals across 40+ countries, working on impactful projects for industry leaders and Fortune 500 companies. Our expertise spans cloud, data, AI/ML, embedded software, IoT, and more, driving digital transformation across finance, manufacturing, telecom, healthcare, and other industries. Join N-iX and become part of a team where your ideas make a real impact.

At N-iX CTO Group, we harness the power of technology to drive innovation and deliver exceptional business value. We specialize in designing and executing industry-relevant solutions that redefine standards in enterprise technology. Join a vibrant team committed to driving large-scale transformation across global enterprises.

As a Principal Solutions Architect, you will play a key leadership role in shaping technology direction, guiding cross-functional initiatives, and enabling high-impact delivery. You’ll be responsible for leading complex solution engagements, from discovery and advisory to implementation, while mentoring architecture talent, strengthening practices, and contributing to company-wide strategic growth.

This role is ideal for a seasoned architect with strong consulting capabilities, a track record of hands-on project delivery, and the ability to scale architectural impact across multiple teams and accounts.

Key Responsibilities

Strategic & Leadership Responsibilities:

• Lead architecture visioning and cross-cutting strategic initiatives across a portfolio of enterprise clients.
• Drive practice growth by establishing frameworks, methodologies, and reusable assets for solution delivery and consulting engagements.
• Build and mentor architecture and engineering teams, ensuring capability uplift and technical excellence across accounts.
• Act as a trusted advisor to client C-level executives and technology leaders, helping shape digital strategy and technology roadmaps.
• Govern architecture implementation across the portfolio to ensure alignment with best practices, maintainability, and long-term value.

Delivery & Consulting Responsibilities:

• Lead or guide discovery phases, assessments, technical workshops, and architecture audits.
• Translate complex business and technical requirements into scalable, sustainable architectural solutions.
• Own solution proposals during pre-sales and upsales, including technical vision, high-level design, risk management, and cost estimation.
• Lead project execution, ensuring architecture is delivered according to vision.
• Evaluate and adopt emerging technologies, aligning client needs with forward-thinking architectural approaches.
• Act as a Chief Architect and lead a team with subordinate architects on the complex accounts.

Qualifications:

• 10+ years of relevant experience in software engineering and solution architecture.
• 3+ years in an architecture leadership or principal-level role within the IT service / IT consulting environment.
• Proven ability to lead complex, high-impact consultancy engagements with global enterprise clients.
• Demonstrated experience building solutions from scratch, preferably for large-scale distributed systems (team size 30+, duration 12+ months).
• Deep understanding of cloud-native architecture, with hands-on experience in at least two major cloud platforms (AWS, Azure, GCP).
• Strong background in microservices, APIs, integration patterns, and distributed system design.
• Track record of coaching, mentoring, and team enablement within a matrixed or consulting environment.
• Exceptional stakeholder engagement and communication skills—equally comfortable with engineers and executives.
• Fluent in modern delivery practices: Agile, DevOps, CI/CD, Infrastructure as Code, etc.
• English - Upper-Intermediate or Advanced

Desirable Certifications:

• SEI Software Architecture Professional
• TOGAF or similar enterprise architecture certification
• Cloud certifications (e.g., AWS Solutions Architect Associate/Professional, Azure Solutions Architect Expert)
• Domain-specific expertise in areas such as data platforms, security, or enterprise integration is a plus

We're building a new iGaming brand focused on the LATAM market with strong financial backing, experienced industry leadership, and ambitious growth plans.

This is a unique opportunity to join at an early stage and take ownership of one of the company's key business directions. We're looking for a business-minded leader who can combine strategic thinking with hands-on execution and build a high-performing operation from the ground up.

Responsibilities

• Define and execute the business strategy for the LATAM region.
• Take full ownership of business growth, operational performance, and market expansion.
• Build, lead, and scale cross-functional teams across multiple business areas.
• Drive commercial performance and achieve ambitious revenue targets.
• Oversee Affiliate, CRM, Product, Marketing, Operations, VIP, Payments, and Customer Support in collaboration with department heads.
• Analyze key business metrics including FTD, Deposits, GGR, NGR, Retention, ROI, CPA, LTV, and profitability.
• Develop partnerships with key affiliates, service providers, and strategic partners across LATAM.
• Identify new growth opportunities and optimize business performance through data-driven decision-making.
• Collaborate closely with founders and executive leadership on long-term strategy and company development.
• Build scalable processes and maintain high operational standards as the business grows.

Requirements

• 5+ years of experience in the iGaming industry.
• Proven experience in senior leadership positions such as COO, General Manager, Country Manager, Head of Operations, Head of Growth, or similar.
• Strong understanding of the LATAM online casino market.
• Experience launching or scaling casino operations in LATAM.
• Deep knowledge of Affiliate Marketing, CRM, Product, VIP, Retention, and commercial operations.
• Strong analytical mindset with experience managing business performance through KPIs.
• Experience building and leading international teams.
• Excellent communication and leadership skills.
• Fluent English.
• Spanish or Portuguese would be a strong advantage.

Nice to Have

• Experience launching new casino brands from scratch.
• Existing network of partners within the LATAM iGaming market.
• Experience managing multi-million marketing budgets.
• Strong understanding of licensing, compliance, and payment solutions for LATAM.

We Offer

• Opportunity to become one of the key decision-makers in a fast-growing international company.
• High level of autonomy with real influence on business strategy.
• Remote-first environment with flexible working hours.
• Competitive fixed salary with an attractive performance-based bonus.
• Long-term career growth within an expanding international business.
• The opportunity to build and scale a business almost as your own.

Head of Acquisition | iGaming | Canada, Australia & New Zealand

We are launching a new iGaming project focused on Canada, Australia and New Zealand. We are looking for a Head of Acquisition to shape and lead the player acquisition strategy across these markets.

What you’ll do:
• Develop the acquisition strategy for Canada, Australia and New Zealand.
• Build and scale acquisition channels, with a strong focus on affiliate partnerships.
• Source and develop relationships with affiliates, SEO partners, media owners and traffic providers.
• Negotiate and manage CPA, Revenue Share and hybrid commercial models.
• Identify opportunities to improve acquisition efficiency, traffic quality and conversion.
• Work with marketing and product teams to support growth in each market.
• Monitor channel performance and use data to guide investment and optimization decisions.

What we’re looking for:
• Strong player acquisition experience in iGaming.
• Knowledge of Tier 1 markets, especially Canada, Australia and New Zealand.
• Experience growing affiliate acquisition and working with external traffic partners.
• Understanding of CPA, Revenue Share and hybrid models.
• A data-driven approach to evaluating acquisition performance.
• Experience creating and scaling acquisition strategies in a new or growing business.

If you have led iGaming acquisition and know how to grow in these markets, we’d be happy to connect.

Why we exist:

Swarmer develops software that makes drones autonomous and allows them to operate together, in large, coordinated teams—no pilots needed. Our technology has been battle-tested in Ukraine—the world’s most intense proving ground for drone warfare.

In March 2026, we became the first Ukrainian defense startup to go public on NASDAQ, following a $15M Series A—the largest investment in a Ukrainian defense tech company since the start of the war.

Working at Swarmer means operating at the intersection of engineering rigor and frontline reality. The problems and environments are complex, and the stakes are very real. We built this software to enable democratic nations to defend themselves.

If you are motivated by building resilient systems that matter and by seeing the direct impact of your work, you’ll find purpose here.

Who we’re looking for:

We are looking for a Head of Integration—a technically grounded leader who will own and scale our integration function as we move from early-stage deployments into full operational tempo.

This role sits at the intersection of two critical domains:

• Vendor integration—bringing third-party systems (video navigation, comms modules, and others) into our stack.
• Customer integration—making our software run on our customers’ platforms: aerial, ground, and maritime.

This position is for someone who can take chaos, structure it, and turn it into repeatable results—fast.

What you’ll do:

1. Vendor & Customer Integration

• Manage end-to-end integration of third-party solutions into the Swarmer stack.
• Own the integration of Swarmer’s software onto customer platforms—aerial, ground, and maritime.
• Lead R&D initiatives on new platform integrations and serve as the primary technical point of contact with hardware vendors.

2. Team Leadership & Process Development

• Build and scale the integration org: define team structure, hire and develop leads, grow a team across multiple sub-teams.
• Design and implement structured, predictable integration workflows to ensure consistent delivery timelines for every new customer onboarding.
• Establish and maintain documentation standards across the function, including Jira, process documentation, and integration playbooks.

What we need:

• Strong technical background: solid working knowledge of embedded systems, Linux, and hardware platforms.
• Experience managing engineering teams; comfortable leading multiple sub-teams and developing leads.
• Hands-on experience at the intersection of software and hardware.
• Systematic approach to work: ability to scope, estimate, and deliver.
• Documentation discipline—Jira, process docs, integration playbooks.
• Great organizational and communication skills: capable of aligning several stakeholders to drive project outcomes; effective cross-domain communication.
• Stress resilience, fast problem-solving, persistence, and an ownership-driven mindset.
• Excellent English level.

What would be an advantage:

• Senior embedded or Linux engineer background with a path into engineering management.
• Experience in defense, aerospace, automotive, robotics, or other hardware-intensive industries.
• Experience working with large hardware vendors.
• Familiarity with UAV platforms and their technical stack.
• Military or volunteer UAV experience.
• Technical degree (electronics, robotics, aviation, or similar).

What you’ll get:

• A dynamic environment with a unique opportunity to directly influence and see the impact of your work.
• A mission-driven role in a company building technology that directly supports Ukrainian and global defense capabilities.
• The opportunity to work on one of the most advanced and practically tested autonomy products in the defense-tech market.
• Exposure to multiple domains: hardware, autonomy, operations.
• Competitive salary, insurance, and legal benefits (reservation, etc).
• A high-ownership culture where initiative, clarity, and execution matter more than bureaucracy.

How the hiring process works:

✔️Recruiter Screen → ✔️Technical Interview → ✔️Management Interview → ✔️Final Interview → ✔️Security Check → ✔️Offer