Jobs Tech Leadership

We are looking for a visionary and hands-on Senior Backend Developer / Tech Lead to drive the technical evolution of our high-performance microservices ecosystem at Dataforest. If you are passionate about building scalable, high-load systems, defining architectural patterns, and guiding a talented engineering team in a healthy, flexible working environment — we want you on board!

    Technical Requirements:

• 4+ years of commercial experience in backend development using Python;
• Proven track record of designing and scaling high-load (Highload) applications and distributed systems;
• Deep expertise in FastAPI (advanced async patterns, dependency injection, architecture optimization, Pydantic v2);
• Extensive hands-on experience with GraphQL in production (advanced schema design, federation/subgraphs, N+1 problem resolution, resolver optimization);
• Strong mastery of asynchronous programming in Python (asyncio, advanced concurrency models);
• Production experience with AWS infrastructure;
• Advanced knowledge of SQL  databases, mastering query optimization, indexing strategies, and database sharding/replication (e.g., PostgreSQL + SQLAlchemy/Tortoise);
• Deep understanding of microservices patterns (Event-Driven Architecture, CQRS, Saga pattern, API Gateways, Service Mesh).
   

     Optional skills (as a plus):

• Experience with specialized GraphQL tools like Strawberry, Ariadne, or Apollo Router/Federation;
• Advanced usage of Redis (caching strategies, pub/sub);
• Experience with message brokers and task queues (Kafka, RabbitMQ, Celery) under heavy loads.
• Experience with third party integrations (payments, iGaming platforms, CRM and similar).
   

    Key Responsibilities:

• Architecture & Leadership: Design, build, and maintain scalable backend architectures using FastAPI and GraphQL; establish best practices, code standards, and technical roadmaps;
• High-Load Optimization: Solve complex scalability challenges, optimize system performance, eliminate bottlenecks, and ensure low-latency data delivery;
• Microservices & Infrastructure: Own the integration and evolution of a highly distributed microservices mesh built on AWS;
• Mentorship & Code Quality: Lead technical discussions, conduct rigorous code reviews, and mentor Middle/Junior developers, fostering a culture of engineering excellence;

• Cross-functional Collaboration: Act as a key technical point of contact, collaborating with Data Science, Data Engineering, and product stakeholders to design robust data-retrieval and processing APIs.
   

  We offer:

• Great networking opportunities with international clients, challenging tasks;
• Building interesting projects from scratch using new technologies;
• Personal and professional development opportunities;
• Competitive salary fixed in USD;
• Paid vacation and sick leaves;
• Flexible work schedule;
• Friendly working environment with minimal hierarchy;
• Team building activities, corporate events.

JustMarkets is looking for an experienced Head of Infrastructure to lead our engineering operations and maintain a highly loaded, globally distributed trading infrastructure. In this role, you will be solving complex architectural challenges within our hybrid platform, bridging our on-premise trading core (Windows, MetaTrader) with an evolving Linux and Cloud-native ecosystem. You will drive infrastructure automation, as well as lead, mentor, and scale a team of highly skilled engineers.

Responsibilities

• Manage team capacity, resource allocation, and establish effective 24/7 on-call rotation processes for incident response.
• Take ownership of the infrastructure budget (FinOps), optimizing cloud costs across AWS, Azure, and Alibaba
• Lead, mentor, and scale a team of DevOps and Site Reliability Engineers
• Define the hiring strategy, interview candidates, and scale the infrastructure team as the business grows.
• Set up, maintain, and ensure the high availability of the global trading infrastructure.
• Guide the architectural vision of our hybrid infrastructure, balancing established on-premise trading cores with scalable Cloud-Native environments.
• Build and maintain comprehensive platform solutions tailored for our software development teams або 
• Drive the automation of infrastructure using Infrastructure-as-Code (Terraform, Ansible) and build robust CI/CD pipelines.
• Implement and maintain enterprise-level network information security, including DDoS mitigation and infrastructure hardening.
• Collaborate closely with Engineering teams, Product Owners, and C-level stakeholders to align infrastructure roadmaps with business goals.
• Draw up documentation, disaster recovery plans, and instructions for infrastructure operations.
   

Requirements 

• 8+ years of hands-on experience in DevOps, System Administration, or Infrastructure Engineering in high-load environments.
• 3+ years of proven experience in a leadership role (managing teams of 20+ engineers).
• Solid experience with Cloud platforms (AWS, Azure, or Alibaba Cloud) and understanding of global network routing.
• Extensive knowledge and hands-on experience with IaC (Terraform, Ansible) and managing CI/CD pipelines.
• Knowledge of containerization and orchestration (Docker, Kubernetes) and a desire to drive Cloud-Native transformation.
• Strong background in network information security and implementing monitoring tools (e.g., Prometheus, Grafana, Datadog).
• Solid experience in administrating relational databases (MySQL).
• English level: Upper-Intermediate or higher (crucial for stakeholder management and technical documentation).
   

Will be a plus 

• Experience in the FinTech, CFD domain, or High-Frequency Trading.
• Experience managing and scaling MetaTrader (MT4/MT5) server environments.
• Expertise in configuring and managing Windows Server environments and proficiency in PowerShell scripting. 
• Proficiency in one or more programming languages
• Experience with PostgreSQL databases.
• Experience working with enterprise network architectures (BGP, bare-metal servers) and geo-distributed latency optimization.
   

We offer

• 20 paid vacation days per year
• 10 paid sick leave days per year
• Public holidays as per the company’s approved Public holiday list
• Medical insurance
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear and related expenses)

Remote / Poland | Full-time | CET time zone

We are looking for a Compliance Officer for the PSP department of a European fintech company.

The company provides a unified financial platform for individuals and businesses, including multi-currency accounts, international transfers, crypto-fiat solutions, payment cards, and digital asset management.

The company also operates as a Payment Service Provider, delivering payment infrastructure and acquiring solutions for online businesses, including high-risk merchants and iGaming clients across Europe.

The team is distributed and international, with a predominantly Russian- and Ukrainian-speaking working environment.

What you will do:

• Manage AML/CTF compliance and KYC/KYB onboarding processes for corporate clients across EU jurisdictions
• Lead and oversee the KYC/KYB onboarding team
• Oversee onboarding processes with payment systems, financial institutions, and business partners
• Review, validate, and verify onboarding documentation submitted by clients and partners
• Conduct compliance control procedures related to KYC/KYB documentation
• Work with risk scoring and decisioning models for crypto-fiat gateways, on-ramp/off-ramp, OTC, and card-linked products
• Monitor licensing requirements, regulatory updates, and compliance obligations across relevant jurisdictions
• Maintain and update internal compliance policies, procedures, and operational guidelines
• Ensure internal processes and controls remain compliant with AML, CTF, and broader regulatory requirements

We expect:

• Proven experience as a Head of Compliance / Compliance Officer / Senior Compliance Manager in PSP, payments, or fintech companies
• Strong experience with EU jurisdictions
• Hands-on knowledge of AML, CTF, KYC/KYB, merchant onboarding, and compliance procedures
• Experience managing compliance and onboarding processes
• Team management experience
• Experience with high-risk industries will be a strong plus
• Crypto / crypto-fiat / on-ramp / off-ramp experience will be a plus
• Fluent English
• Native Ukrainian
• Readiness to work in the CET time zone

We offer:

• Remote work or employment in Poland
• Employment contract for candidates located in Poland
• B2B / service contract for candidates outside Poland
• Full-time cooperation
• Working hours in the CET time zone
• Salary in EUR or crypto, negotiable depending on experience
• Opportunity to lead compliance processes in PSP, acquiring, crypto-fiat, and high-risk merchant onboarding within the European market

Project Description:

You will join a Regulatory Reporting Platform within a large US investment bank. The platform is responsible for collecting, processing, and transforming large volumes of data from multiple internal systems to produce regulatory reports for 240 jurisdictions worldwide. In total, the platform supports around 10,000 reports across a wide range of regulatory, compliance, financial, and risk reporting areas.
This is a large-scale, business-critical data platform operating in a highly regulated environment, where data accuracy, quality, traceability, and timely delivery are essential. The team works on building and enhancing data pipelines, implementing reporting logic, ensuring data validation and reconciliation, and supporting the generation of complex regulatory outputs.
The project is delivered by a global distributed team with colleagues located in Ukraine, Poland, and the US, offering close collaboration with engineers, analysts, and business stakeholders across multiple regions.

Responsibilities:

- Design, develop, and maintain solutions for a large-scale Regulatory Reporting Platform
- Build and enhance data processing pipelines using Java and Apache Spark
- Implement scalable logic for data ingestion, transformation, aggregation, and enrichment from multiple internal data sources
- Develop and optimize batch processing jobs to support the generation of regulatory reports across multiple jurisdictions
- Ensure high standards of data quality, validation, reconciliation, and consistency throughout the reporting lifecycle
- Translate business and regulatory requirements into robust technical solutions
- Collaborate with business analysts, QA engineers, and cross-functional teams to deliver reporting functionality
- Investigate and resolve data and application issues in development, test, and production environments
- Improve application performance, scalability, and reliability for high-volume data processing workloads
- Contribute to the design and implementation of reusable components and engineering best practices
- Participate in code reviews, testing, and release activities to ensure high-quality deliverables
- Work closely with distributed teams across Ukraine, Poland, and the US in an agile delivery model
- Support continuous improvement of the platform, including monitoring, troubleshooting, and operational stability

Mandatory Skills:

- 6+ years of commercial experience with Java
- Experience in designing and developing scalable, high-performance backend applications
- Good knowledge of SQL and working with large datasets from multiple data sources
- Strong problem-solving skills and ability to work effectively in a global distributed team

Nice-to-Have Skills Description:

- Spark and Hadoop knowledge
- Experience in financial services, investment banking, or regulatory reporting projects
- Familiarity with data quality, reconciliation, and control frameworks
- Experience working with large-scale enterprise data platforms
- Knowledge of cloud environments and modern data platform architectures
- Understanding of CI/CD practices and automated deployment pipelines
- Experience working in Agile / Scrum teams within a distributed global setup

We are a fast-growing, ambitious iGaming startup on a mission to scale rapidly. Our leadership team combines deep industry expertise, years of hands-on experience, and a powerhouse professional network. We are highly capable, data-driven, and ready for exponential growth - and we are now seeking an experienced Head of Analytics who will own our data strategy, drive business decisions through metrics, and lead our analytical team.

💡 How we work: You won’t have to build pipelines from scratch. We have a dedicated Data Engineer in the team to handle the heavy lifting. Your role is to guide the data architecture conceptually, while focusing heavily on what matters most: product metrics, business insights, and growth.

🔹 Key Responsibilities:

• Own the Metrics & Insights: Define, track, and analyze key business and product metrics to uncover growth opportunities.
• Data Strategy & Architecture: Guide how our data is structured and processed; work closely with our Data Engineer to design robust ETL/ELT workflows.
• Leadership & Execution: Lead and mentor our analytical team, ensuring high-quality analytical output.
• Data Democratization: Oversee the creation of actionable BI dashboards (reporting, cohort analysis, LTV/CAC modeling) to help stakeholders make fast, data-driven decisions.
• Strategic Advisory: Partner with the leadership team to translate complex analysis into strategic business recommendations.

🔹 Requirements:

• Expertise in Metrics: Strong, proven expertise in product and business metrics (specifically within iGaming/Gaming is a huge plus). You know exactly how to measure user behavior, LTV, retention, and monetization.
• High-Level Tech Understanding: Deep conceptual understanding of data infrastructure and ETL/ELT processes (we expect you to know how to build it and guide the process, though a Data Engineer will do the coding).
• Experience: 4+ years in Data/Product Analytics, with some experience in leading teams or mentoring analysts.
• Tech Stack (Conceptual & Practical): Advanced SQL, familiarity with BI tools, and web/product analytics tools.
• Soft Skills: Strong business acumen and the ability to translate raw data into clear, business-oriented narratives.
• Languages: English - B2 (Upper-Intermediate) or higher. Proficiency in Ukrainian will be a strong asset for smooth day-to-day collaboration.

🔹 What We Offer:

• Impact: A pivotal role in a dynamic, international Tier-1 iGaming ecosystem where your insights directly shape the product.
• Autonomy & Support: The freedom to build the analytics function your way, supported by a dedicated Data Engineer and top-tier industry experts.
• Flexibility: 100% remote work with a flexible schedule.
• Culture: A high-performance, results-oriented culture with zero bureaucracy.

We’re looking for a Chief Executive Officer (CEO) to take full ownership of one of AIBY’s core product groups — up to $70M ARR consumer subscription business — and scale it into its next phase of profitable growth.

Your mission – maximize the Net Profit and Long-Term Value (LTV) of your multi-platform portfolio of apps across iOS, Android, and web by aligning product innovation with data-driven performance marketing.

Unlike a solo founder, you aren’t starting from zero. As a Business Unit CEO, you have:

• immediate access to AIBY’s historical data from 70+ apps to see what works
• centralized Legal, Finance, and HR so you can focus 100% on the product and the users
• significant UA budgets and infrastructure already in place

What you will do:

• P&L Ownership: you’re 100% accountable for the revenue, marketing spend, and operational costs of your unit
• Strategic Roadmap: define the “Why” and the “When”. You decide which features to build based on their projected impact on retention and monetization
• Growth & Monetization: work hand-in-hand with your UA Lead to optimize ROAS (Return on Ad Spend) and Payback Periods. You’ll oversee the subscription funnel, A/B testing, and paywall optimizations
• Cross-Functional Leadership: build, structure, and scale a high-performing team across Product, Growth, Marketing, Engineering, and Design
• Resource/ Capital Allocation Strategy: you have the autonomy to decide where to “bet” your resources. If a specific app in your unit is scaling, you pivot the team’s focus there immediately
• Partnership with the Board and Founders: you’re involved in strategic decision-making at the C-level, with direct impact on business metrics, financial results, and the product ecosystem

What you should have:

• 7+ years of experience in product-based B2C businesses (subscription, mobile/web)
• 3+ years in leadership roles with direct P&L ownership (CPO, CMO, GM, CEO, Product Director, Head of Product, Head of Marketing, etc.)
• Product-Marketing Hybrid expertise: you can speak “Engineering” to the devs and “ROAS” to the marketers. You understand how a product change affects ad performance and vice versa
• Proven 0→1 and scale-stage experience: launching new units, restructuring businesses, scaling early-stage products to meaningful revenue, or founding a startup
• Strong financial acumen: you live in the dashboards. You understand the nuances of cohorts, LTV/CAC ratios, and churn rates in a subscription-based model
• Mentality: ownership, clarity, decisiveness, speed, and persistence
• Entrepreneurial mindset

What we offer:

• Full strategic and operational ownership of a multi-million ARR business unit
• Competitive fixed compensation + performance-based bonus + long-term incentive structure
• The opportunity to scale a category-leading product portfolio into a global market-defining player
• Results-oriented colleagues committed to scaling impactful products. Your team will help you achieve the most ambitious goals
• Remote-friendly work environment with high autonomy and minimal bureaucracy

Location

AIBY is a team of strong international top talents. This role allows for either hybrid (combining in-office and remote work), fully remote or in-office work.

We are looking for a CRM Team Lead to become a key member of our dynamic team. In this role, you will be responsible not only for developing and executing CRM and retention strategies but also for leading and mentoring a team of CRM specialists to achieve ambitious business goals.

HOW YOU WILL MAKE AN IMPACT

- Build and develop CRM and retention strategies for casino products
- Develop player lifecycle campaigns: onboarding, retention, reactivation, churn prevention, loyalty
- Create segmentation strategies and personalized communication flows
- Analyze CRM performance metrics including retention, LTV, ARPU, NGR, churn, CTR, and conversion rates
- Optimize communication funnels and player engagement strategies
- Collaborate with Product, VIP, BI, Content, and Dev teams
- Manage and mentor the CRM team
- Conduct 1:1 meetings, performance reviews, and team coaching
- Set KPIs and monitor team performance
- Oversee CRM campaigns across Email, SMS, Push, Onsite, and Messengers
- Work with automation and trigger-based campaigns
- Launch and optimize A/B tests
- Prepare technical tasks for BI and development teams
- Participate in CRM platform improvements and implementations

WHAT WILL HELP YOU SUCCEED IN THE ROLE

- 3+ years of CRM experience in iGaming
- 1+ year of leadership or team management experience
- Strong understanding of player lifecycle and retention mechanics
- Experience working with Tier-1 / European GEOs
- Hands-on experience with CRM platforms and campaign management
- Strong analytical skills and understanding of CRM metrics
- Experience with multichannel communication strategies
- Ability to work in a fast-paced startup environment
- Strong communication and organizational skills
- English level: Intermediate+ or higher

HOW WE WILL KEEP YOU SMILING

- We offer flexible working hours and remote work setup, enabling you to plan your work around your life and not your life around work!

- We offer unlimited vacation days, and we provide sick leave of paid.

- We are ready to offer relocation support for candidates.

- A competitive compensation that values the skills and experience you bring.

- Employee referral bonus and gifts for your special days.

- Financial support in 50% for learning expenses to help you in your professional growth!

- With us, you will experience a positive atmosphere and a company culture where people are valued above all else. You'll also have the opportunity to participate in fun team-building activities.

Requirements

• Master’s degree in Accounting, Finance, Payroll
• 10+ years in finance, accounting or compensation, with significant leadership experience

• Strong proficiency in GAAP/IFRS, ERP systems, payroll software, and advanced Excel modeling

   

Will be plus

• ACCA, CPA, CIMA, or MBA is often preferred

   

Responsibilities

• Lead and oversee the accounting and financial reporting of all employee remuneration, including salaries, bonuses, benefits, equity-based compensation, and other reward programs.
• Ensure accurate and timely accounting for compensation-related expenses, accruals, payroll taxes, and employee benefit liabilities in compliance with applicable accounting standards.
• Manage budgeting, forecasting, and financial planning for employee compensation costs.
• Ensure payroll and compensation processes comply with local legislation, internal policies, and regulatory requirements across all supported jurisdictions.
• Lead and coordinate internal and external payroll and compensation audits, ensuring timely resolution of findings.
• Develop, implement, and maintain robust internal controls over payroll and compensation accounting processes.
• Prepare financial analysis, management reports, and insights on compensation costs to support strategic business decisions.
• Drive process optimization and automation initiatives to improve the accuracy, efficiency, and scalability of payroll accounting operations.
• Partner closely with Finance, HR, Tax, Legal, and external providers to ensure seamless compensation accounting processes.
• Lead, mentor, and develop the Payroll/Compensation Accounting team, ensuring high performance, knowledge sharing, and timely delivery of all key processes.

Benefits

• An exciting and challenging role in a fast-growing group of companies, with the opportunity to work alongside a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance, and other business areas
• A collaborative and inspiring work environment with passionate experts and leaders who foster a friendly culture and a success-driven mindset
• Modern offices in Warsaw, Limassol, Kyiv, Almaty, and Yerevan, with the flexibility to work remotely or on-site while building valuable professional connections
• Modern corporate equipment based on macOS or Windows, with additional equipment provided when needed
• Paid vacation, sick leave, personal days, and additional days off
• Corporate health insurance program to support your well-being
• Employee referral program with bonus opportunities
• Learning and development programs, including regular internal training, compensation for external education, and attendance at international professional conferences
• Mentoring and coaching rewards program
• Free in-house English courses
• In-house Travel Service
• A wide range of internal activities, including an employee platform with quests, gamification, gifts, and company news, as well as RedCore clubs for movie, book, and pet lovers, and themed office events

• Corporate events and team-building activities

   

Role Overview

We are looking for a highly experienced consultant to act as a trusted technical advisor on a part-time basis. You will review our client's overall technical setup, assess security implications, evaluate architectural decisions, and provide continuous guidance on improving both the product and the development environment - with a particular focus on the growing use of AI in the development process.

Engagement

• Scope: ~10-20 hours per month
• Start: Within the next 1-2 months
• Duration: Long-term collaboration, with possible extension of hours

Mode: Remote / part-time advisory

Responsibilities

• Review the overall technical setup and provide strategic, hands-on advice
• Assess security posture and identify risks across the stack
• Evaluate architectural decisions and recommend improvements
• Advise on the safe and effective integration of AI into development workflows

Support continuous improvement of the product and the development environment

Required Profile

• Senior-level expertise in software architecture and security
• Strong experience with AI-assisted development (tools, workflows, and their security/quality implications)
• Ability to act as a strategic advisor and communicate clearly with the team
• Broad technical judgment across modern web, backend, and mobile stacks

Deep hands-on proficiency in every language below is not required. Architecture, security, and AI-development expertise are the priority; the candidate should be able to reason confidently across these technologies.

Technical Environment

• Backend: Java, Spring Boot, PostgreSQL
• Frontend: React, TypeScript
• Mobile: Native Android (Kotlin)
• Streaming: Custom IPTV server converting satellite input into other streaming formats

New service: Go with PostgreSQL (in development)

Finora Credit is an international fintech company with over 10 years of experience in online lending. We are launching a new lending product in the South African market and are looking for an experienced Head of Marketing to lead our marketing strategy with a strong focus on affiliate acquisition.

This is an opportunity to build marketing processes from the ground up, shape the acquisition strategy, and make a direct impact on the growth of a new international business.

What you'll do

• Develop and lead the affiliate marketing strategy for the South African market.
• Build, manage, and scale a partner network, including CPA networks, affiliates, aggregators, and direct partners.
• Monitor and optimize traffic quality and acquisition performance using key marketing metrics.
• Manage the marketing budget and build an efficient customer acquisition model.
• Collaborate closely with Risk, Analytics, Product, and IT teams to improve traffic quality and business performance.
• Coordinate marketing initiatives across Digital Marketing, Retention, and Social Media teams.
• Recruit, mentor, and develop the marketing team.
• Identify new growth opportunities and continuously optimize acquisition channels.

What we're looking for

• 3+ years of experience in Affiliate / Partnership Marketing (required).
• At least 1 year of experience in fintech, online lending, or microfinance (required).
• Strong understanding of performance marketing metrics, including CPA, CPL, CAC, ROMI, LTV, Conversion Rate, and Approval Rate.
• Experience negotiating and managing relationships with CPA networks, affiliates, aggregators, and strategic partners.
• Experience managing and developing marketing teams.
• Strong analytical skills and a data-driven approach to decision-making.
• Ability to thrive in a fast-paced, startup environment.

Please note

Candidates with gambling-only affiliate marketing experience will not be considered. We are looking for professionals with hands-on experience in fintech, lending, financial services, or closely related industries.

What we offer

• Competitive salary.
• Fully remote work or the opportunity to work from our office in Cyprus.
• Relocation support for employees who choose to move to Cyprus.
• The opportunity to build marketing processes and an affiliate program from scratch.
• Direct collaboration with the company's founders and fast decision-making.
• A high level of ownership and real influence on business growth.
• A collaborative international team and excellent opportunities for professional development.

We’re looking for a hands-on Head of Growth to lead and scale customer acquisition, performance marketing, funnels, and retention across a fast-growing DTC eCommerce brand.

This is an operator role for someone who can move fast, think strategically, and stay deeply involved in execution. You’ll work closely with founders and creative teams to drive growth through experimentation, optimization, and strong performance systems.
 

What you’ll do:

• Own growth strategy across acquisition, retention, and conversion
• Scale paid social channels including Meta and TikTok
• Launch, test, and optimize campaigns, creatives, funnels, and landing pages
• Improve CRO and customer journey performance across the funnel
• Analyze performance metrics and identify growth opportunities
• Work closely with creative, content, and operations teams
• Build reporting systems and maintain clear visibility into KPIs
• Drive fast experimentation and continuous iteration across channels

Requirements:

• 5–8+ years of experience in growth, performance marketing, or digital marketing
• At least 3+ years working with DTC / eCommerce brands
• Strong hands-on experience with Meta Ads and TikTok Ads
• Deep understanding of performance marketing, funnels, CRO, and retention
• Strong analytical mindset with attention to metrics and data
• Comfortable managing multiple workstreams in a fast-paced environment
• Clear communicator with strong ownership mentality
• Preferably experience working directly inside brands rather than agency-only background
   

Nice to have:

• Experience scaling consumer brands
• Experience with subscription or retention-focused products
• Familiarity with Klaviyo, Shopify, GA4, Triple Whale, or similar tools
• Experience working with creative testing systems and UGC workflows
   

Why join:

• High ownership and direct impact on growth
• Fast-moving team with strong execution culture
• Ability to influence strategy and build systems from scratch
• Remote and flexible work environment

Proxima Research International is a group of companies specializing in data management and information solutions for the pharmaceutical market. We deliver expert services in CRM/ETMS implementation and support, healthcare professionals database management, omnichannel marketing, BI solutions, IT development, market research, and consulting.

We are currently looking for a Head of Managed Services.

Key Responsibilities

• Automate customer support processes.
• Implement the optimal platform for managing the customer support service.
• Build and coordinate the Help Desk and Customer Response Managers team.
• Define, monitor, and manage team KPIs.

Experience and Skills

• Experience in setting up and administering Zendesk.
• Experience in building KPI systems and managing support team performance.
• Upper-Intermediate (B2) English or higher.
• Experience in implementing and configuring AI chatbots is an advantage.
• Experience working in B2B product support (SaaS is a plus).

We Offer

• Direct reporting to the Head of Business Unit.
• Established customer support resources with opportunities for innovation.
• Hybrid working format.
• Official employment.
• Competitive salary with a fixed base and quarterly bonuses.
• Standard working hours: 9:00 AM – 6:00 PM.

If you are interested in leading the Managed Services function, optimizing customer support processes, and driving service excellence in an international company, we would be happy to meet you.

We are Vector Moving — a fast and client-focused moving company in the U.S. We are not a typical logistics team. We build a system with strong structure, fast service, and high standards.

Our dispatcher team is the heart of daily operations. Now we are looking for a focused, calm, and responsible Team Lead Dispatchers to join us.
 

This is a leadership role, but it is also a hands-on operational position. You will not only coordinate the work of other dispatchers, but also be directly involved in daily dispatch operations: selecting trucks for orders, assigning field staff teams to jobs, coordinating crews, and making sure every order is properly covered and executed. This role requires a high level of responsibility, strong attention to detail, and the ability to make quick, independent decisions in dynamic situations.

Conditions & Requirements

• Remote job: You need a laptop or PC with two monitors, stable internet, and a headset.
• Salary: $2200 during trial period (3 months), then $2400 + bonuses.
• Schedule : 8:00 AM — 6:00 PM EST (15:00 — 01:00 Kyiv time), Monday to Saturday (usually 2 days off per week). Lunch break: 30 minutes (flexible).
• English level: B2+ — you must understand clients and give calm and clear answers when something changes.
• Training and support from the team.
• Work in CRM and other modern tools.
   

What You’ll Actually Be Doing

This is not just about managing people. As a Team Lead Dispatchers, you will be the pulse of daily operations: coordinating the dispatcher team, participating in dispatch planning, managing complex situations, and ensuring high service quality.

Your day (or evening) may look like this:

• Planning and coordinating the dispatcher team’s workflow: assigning tasks based on dispatcher workload, strengths, and current operational priorities.
• Participating in daily dispatch operations: selecting trucks for orders, assigning field staff teams to jobs, and making sure each order has the right crew and vehicle.
• Distributing field staff teams across orders based on schedule, location, job complexity, availability, and operational needs.
• Monitoring whether orders are properly covered: team assigned, truck assigned, notes updated, and all key details checked.
• Supporting dispatchers during busy hours, complex jobs, delays, changes, or unexpected situations.
• Monitoring task completion and quality of service.
• Adapting and training new dispatchers: giving instructions, explaining processes, providing feedback, and supporting their growth.
• Participating in creating and documenting processes that are missing or need improvement.
• Maintaining constant communication with dispatchers and other departments: Sales, Customer Support, HR, drivers, and field staff.
• Resolving non-standard situations: vehicle breakdowns, delays, staffing shortages, schedule changes, client issues, or team replacements.
• Updating CRM and reports: tracking orders, comments, payments, fines, tolls, vehicle maintenance alerts, and other operational details.
• Suggesting process improvements to increase speed, structure, and quality of operations.
• Supporting team morale: motivating, praising, and helping colleagues during peak hours.
   

This role is a great fit if you:

• Can combine leadership with hands-on operational work.
• Can manage multiple tasks and keep the team organized.
• Stay calm under pressure and think clearly.
• Take responsibility for team results, not just your own tasks.
• Understand that dispatching is about speed, accuracy, communication, and attention to detail.
• Can delegate tasks effectively and provide constructive feedback.
• Support new team members and share knowledge practically.
• Can resolve conflicts without escalation, balancing client and company interests.
• Are ready to be actively involved in daily operations, not only supervise from the side.
   

If you have recognised yourself and are ready for a new challenge, we are waiting just for you!

HR Vector Moving

We are the creators of a new fintech era!
Our mission is to change this world by making blockchain accessible to everyone in everyday life. WhiteBIT is a global team of over 1,200 professionals united by one mission — to shape the new world order in the Web3 era. Each of our employees is fully engaged in this transformative journey.
We work on our blockchain platform, providing maximum transparency and security for more than 8 million users worldwide. Our breakthrough solutions, incredible speed of adaptation to market challenges, and technological superiority are the strengths that take us beyond ordinary companies. Our official partners include the National Football Team of Ukraine, FC Barcelona, Lifecell, FACEIT and VISA.

The future of Web3 starts with you: join us as a Head of Borrow and Credit Line Product!

Requirements:

— At least 7 years of experience managing financial, lending, or investment products, including a minimum of 3 years in leadership positions;
— Strong understanding of liquidity cost management, capital allocation, and lending portfolio profitability;
— Deep knowledge of cryptocurrency products, lending products, and digital asset markets;
— Solid understanding of collateral management, liquidation mechanisms, margin requirements, and credit limit frameworks;
— Strong analytical skills with the ability to make data-driven and financially sound decisions;
— Proven experience in credit risk management and decision-making;
— Knowledge of financial modeling, unit economics, and key lending business metrics;
— Experience launching and scaling lending, margin, or collateralized financial products;
— Experience collaborating with Finance, Legal, and Product teams at a strategic decision-making level;
— Ability to develop, present, and defend strategic initiatives to senior management;
— Strong skills in building KPI frameworks, management reporting systems, and performance monitoring processes;
— Proficiency in English for effective communication with international teams, partners, and liquidity providers.

Responsibilities:

— Own the business performance of the Borrow and Credit Line products, including achieving revenue, profitability, and other target KPIs;
— Develop and execute the operational strategy for lending products in alignment with the company’s business objectives;
— Design and adjust credit policies, including LTV parameters, liquidation thresholds, borrowing limits, and collateral requirements;
— Monitor the achievement of financial targets in collaboration with Commercial, Finance, and Product teams;
— Define and prioritize the product roadmap for the lending direction;
— Launch new lending products, credit programs, and collateral models;
— Oversee the efficiency of loan issuance processes, collateral management, liquidations, and debt management activities;
— Ensure effective monitoring systems for key business, financial, and risk metrics across the lending portfolio;
— Represent the Borrow and Credit Line business at the executive level, providing justification for investments, strategic changes, and growth initiatives;
— Develop and align business cases, budgets, and resource requirements for the lending function;
— Initiate and supervise initiatives aimed at improving capital efficiency and liquidity utilization within lending products;
— Ensure business readiness for market risk scenarios, periods of high volatility, and crisis events.

Work conditions:

Immerse yourself in Crypto & Web3:
— Master cutting-edge technologies and become an expert in the most innovative industry.
Work with the Fintech of the Future:
— Develop your skills in digital finance and shape the global market.
Take Your Professionalism to the Next Level:
— Gain unique experience and be part of global transformations.
Drive Innovations:
— Influence the industry and contribute to groundbreaking solutions.
Join a Strong Team:
— Collaborate with top experts worldwide and grow alongside the best.
Work-Life Balance & Well-being:
— Modern equipment.
— Comfortable working conditions, and an inspiring environment to help you thrive.
— 30 calendar days of paid leave.
— Health insurance.
— Additional days off for national holidays.

Our client is looking for a Chief Agentic Systems Architect to transform a 10+ year legacy codebase into a high‑velocity, agent‑operable architecture. 

This role sits at the intersection of software architecture, AI‑agent orchestration, and engineering governance. You will design system patterns, MCP interfaces, and cognitive context layers that allow LLMs and autonomous agents to safely refactor, test, and ship production code with minimal human intervention.
 

Responsibilities:

• Decompose legacy monoliths into agent‑readable, modular systems with strict boundaries and single responsibility
• Lead incremental modernization using the Strangler Pattern, wrapping legacy logic in modern, contract‑driven interfaces
• Architect and maintain the agent context layer: standardized Skills, Rules, and Commands for AI‑driven engineering workflows
• Build and operate Model Context Protocol (MCP) servers exposing legacy APIs, services, and databases as typed, secure, AI‑consumable tools
• Own contract‑first API design as the primary interface between human intent and autonomous agent execution
• Act as architectural gatekeeper for AI‑generated pull requests, ensuring scalability, security, and long‑term maintainability
• Mandate test‑driven development (TDD) and characterization testing to preserve legacy behavior during refactoring
• Monitor and optimize agentic reasoning loops to balance cost, speed, and architectural integrity

Requirements:

• 15+ years in software architecture, platform engineering, or technical leadership
• Deep hands‑on expertise with TypeScript, .NET, and Node.js
• Proven experience modernizing large, undocumented legacy systems
• Strong background in API design, distributed systems, and modular architectures
• Practical experience with agentic development, MCP, LLM tooling, or AI‑assisted engineering
• Bias toward clean code, deterministic systems, and production‑grade AI 

• Availability to work until 2 pm - 3pm US EST

   

Will be a plus:

• Experience with remote‑first or globally distributed teams
• Background in SaaS transformations, scale‑ups, or PE‑backed environments
• Comfort operating in high‑ambiguity, high‑ownership settings

Why this role matters:

• You are not adding AI features.
• You are designing the architectural substrate that allows AI to safely build software at scale.
• This is a career‑defining role for architects shaping how autonomous systems write, change, and govern production code.