Forward Group

Forward Group — AI Orchestration Platform for Logistics

Forward builds the first AI Logistician — an autonomous AI agent that runs freight procurement, dispatching, negotiations, calls, documents, and workflows for carriers and shippers.

Our products:

• Cargohub → AI freight-procurement agent for enterprise shippers
• Cargofy → AI agent for trucking companies to automatically find, book, and manage loads

We operate across the US, Europe, and Asia, backed by top investors.

We’re building a Gong-level content engine to dominate the AI logistics category — and we’re looking for the person who can make it happen.

Role: B2B Content Manager

You will build a content machine that educates the market, fuels demand, strengthens our brand, and supports sales. Your work will shape how the world understands AI-first logistics.

You will report directly to the CMO.

What You Will Create (Your Core Outputs)

1. Educational Content (Demand Gen)

• Deep market analysis, logistics insights, SaaS playbooks, whitepapers
• Benchmarking reports (e.g., “AI Trends in Freight Procurement”)
• Comparable to Gong Labs — data-backed content that builds authority

2. Case Studies & Customer Success Stories

• Clear, credible enterprise-grade stories that build trust
• Format: written, video, slides, short social cuts
• Similar to Snowflake’s Fortune 500 case library

3. Thought Leadership for C-Level

• Articles, keynote scripts, interviews, podcasts
• Help shape Forward’s narrative: AI-first logistics → the new world standard

4. Sales Enablement Content

• One-pagers, decks, battlecards, competitor breakdowns
• KPI: real usage by Sales during live deals
• Help shorten deal cycles and increase win rates

5. Community & Social Content

• Content for LinkedIn, Slack groups, Telegram channels, industry forums
• Short, sharp, insight-rich posts that build daily brand presence

What You’ll Do Day to Day

• Run the full content lifecycle: research → draft → edit → publish → distribute
• Collaborate with CMO, Product, Sales, and Data teams
• Turn raw product insights and customer interviews into high-impact content
• Build a long-term content strategy for US, EU, and Asia markets
• Set up distribution systems (newsletters, communities, partnerships)
• Track performance and optimize based on real metrics

What Success Looks Like

• Forward becomes the #1 thought leader in AI logistics
• Sales team uses content in 80%+ of live deals
• Case studies drive trust with enterprise shippers and carriers
• Educational content becomes the top source of inbound demand
• Leadership content influences the market narrative

What We’re Looking For

• 2+ years in B2B SaaS content, copywriting, or marketing
• Strong storytelling skills (simple, clear, sharp writing)
• Experience writing long-form and short-form content
• Comfortable with technical products (AI, SaaS, logistics is a plus)
• Analytical mindset — able to turn data into insights
• High ownership, speed, and A-player standards

Why Join Forward

• Build the voice and narrative of the world’s first AI Logistician
• Work in a fast, ambitious, no-bureaucracy environment
• Competitive salary + growth opportunities into Content Lead / Head of Content
• Direct collaboration with C-level leadership
• Your content will shape an entire industry

Forward Group — AI Orchestration Platform for Logistics

Forward builds the first AI Logistician — an autonomous AI agent that automates freight procurement, dispatching, negotiations, operations, tracking, and workflows for carriers and shippers across the US, Europe, and Asia.

Our products:

• Cargohub → the #1 AI freight-procurement agent used by enterprise shippers
• Cargofy → AI agent for carriers that finds, books, and manages loads automatically

We are backed by top-tier global investors and scaling rapidly across three continents. We are now hiring a CFO to architect financial clarity, discipline, and investor confidence as we prepare for Series B and beyond.

Role: Chief Financial Officer (CFO)

Your mission: build a transparent, scalable, investor-grade financial system that enables Forward to grow fast without chaos.

You will own all financial operations: FP&A, reporting, multi-entity accounting, cash management, fundraising finance, due diligence, compliance, audit readiness, and strategic financial planning.

Your Core Outputs (The “Product” of CFO)

1. Financial Transparency

• Produce standardised, accurate P&L, Cash Flow, Balance Sheet across all entities.
• Deliver investor-trusted financials aligned with US GAAP (and IFRS where needed).
• Build a single financial source of truth for founders, board, and investors.

2. Runway & Cash Management

• Manage cash, burn rate, FX exposure, and multi-currency flows.
• Maintain 18–24 months runway to support controlled hypergrowth.
• Implement cash discipline across all departments.

3. Unit Economics & SaaS Metrics Own and optimize:

• CAC, CAC Payback
• LTV, LTV:CAC
• Gross Margin 75–85%
• NRR 120–140%
• Rule of 40 (Growth + Margin ≥ 40) Product = a profitable, scalable SaaS model per customer.

4. Fundraising & Investor Relations

• Partner with CEO on fundraising (Series B, debt, VC relationships).
• Build investor materials: metrics, narratives, models, board decks.
• Lead financial DD and maintain investor trust at all times.
• Maintain NVCA-ready processes and data rooms.

5. Compliance & Audit

• Ensure US GAAP / IFRS compliance.
• Manage multi-entity structure (US C-Corp, Estonia OÜ, Ukraine Diia.City, EU subsidiaries).
• Prepare Forward for Big4-level due diligence.
• Deliver audit-ready books, tax structures, and consolidated reporting.

6. FP&A & Strategic Planning

• Build annual budgets, 3-year financial plans, hiring plans, and scenario models.
• Manage forecasts with ±5–10% variance.
• Maintain burn multiple < 1.5 (top-tier SaaS performance).

• Support CEO with financial strategy for GTM expansion (US/EU/Asia).

   

Your KPIs (Board-Level Scorecard)

Growth & Scale

• ARR / MRR growth
• Gross Margin %
• Burn Multiple <1.5
• Runway (months)
• Rule of 40

Unit Economics

• CAC Payback (months)
• LTV:CAC ratio >3:1
• Revenue per employee (target $200–300k)

Financial Ops

• Forecast accuracy (±5–10%)
• Audit readiness (Big4-ready statements)
• % automated finance ops (billing, invoicing, payroll)

Forward Group Financial Model

As CFO, you will manage: Multi-Entity Structure

• US C-Corp headquarters
• EU OÜ (Estonia)
• UA Diia.City entities
• Future EU offices (Poland PSA)

Global Revenue Operations

• Scaling sales pods across US, EU, Central Asia
• Revenue visibility across Cargofy SMEs and Cargohub enterprise cycles

Investor Confidence

• Clean narrative, clean financials, clean data rooms

• Preparedness for Series B ($30M+) and enterprise-level diligence

   

What You Will Do (Day-to-Day Leadership)

• Own global finance: accounting, tax, audit, FP&A, treasury
• Build the finance team and implement scalable systems
• Integrate financial operations with GTM, Product, and RevOps
• Create budgeting models, headcount plans, and revenue projections
• Implement cost controls, purchasing policies, and vendor management
• Lead fundraising data, metrics, financial models, and investor communications
• Build dashboards for CEO/Board with real-time revenue, cash, burn, and runway

• Ensure compliance across all jurisdictions

   

Who You Are

• 7–12+ years in finance leadership roles in B2B SaaS or tech
• Experience managing multi-entity international structures
• Deep in SaaS metrics, revenue models, and unit economics
• Skilled in FP&A, treasury, revenue operations, and audit readiness
• Strong operator: structured, disciplined, precise
• Comfortable partnering with top-tier VCs and boards

• Bonus: experience scaling from Series A → B → C

   

Why Join Forward

• Build the financial backbone of the world’s first AI Logistician
• High autonomy and direct impact — work beside the CEO and Board
• Competitive compensation + equity package
• Run finance for a global, multi-continent high-growth SaaS company
• Architect the systems that take Forward from Series A → Series B → Pre-IPO

Forward Group — AI Orchestration Platform for Logistics

Forward builds the first AI Logistician — an autonomous AI agent that executes freight procurement, dispatching, negotiations, calls, documents, and workflows for carriers and shippers.

Products

• Cargohub — AI freight-procurement agent for enterprise shippers
• Cargofy — AI agent for trucking companies to automatically find, book, and manage loads

We operate across the US, Europe, and Asia. Mission: make logistics run on autopilot.

Your Mission

Own customer outcomes, retention, and expansion end-to-end. Build and scale a world-class Customer Success function that turns AI adoption into measurable business results.

You are the CEO of Customer Value.

What You’ll Do

Leadership & Strategy

• Own Customer Success strategy across SMB → Mid-Market → Enterprise.
• Build, hire, and scale the CS team (CSMs, Onboarding, Setup, Support).
• Define CS playbooks: onboarding, adoption, renewals, expansion, churn prevention.
• Partner with Product, Sales, and Engineering to align roadmap with customer value.

Customer Ownership

• Act as executive sponsor for key customers.
• Ensure customers go live fast and adopt core AI-agent workflows.
• Drive renewals, upsells, and Net Revenue Retention.
• Turn customer feedback into structured product inputs.

Operations & Systems

• Own CS metrics: onboarding time, retention, NRR, feature adoption, churn.
• Implement CS tooling (CRM, health scores, playbooks, reporting).
• Design scalable onboarding for complex workflows, APIs, and integrations.
• Create a tight feedback loop from customers → product → roadmap.

What Success Looks Like

• 90% of new customers live within 14 days
• 90%+ gross retention
• +15–25% Net Revenue Retention
• Core AI-agent features adopted within 90 days
• Clear customer insights influence product decisions every month
• CS operates as a revenue engine, not a support function

What We’re Looking For

• 5+ years in B2B SaaS Customer Success, incl. leadership experience
• Proven ownership of retention, renewals, and expansion
• Strong executive-level communication (customers + internal)
• Deep comfort with AI products, workflows, APIs, and integrations
• Operator mindset: structured, fast, accountable
• Bonus: logistics, TMS/ERP, enterprise onboarding, or complex SaaS

Why Join Forward

• Category-defining AI orchestration platform
• Direct ownership of revenue retention and customer value
• Global customers (US, EU, Asia)
• Competitive compensation + performance upside
• Zero bureaucracy, fast decisions
• Clear path to VP Customer / CRO-track