Jobs Business Analyst (BA)

Job Description
 

• Overall responsibility to analyze and define the business processes, related operational procedures and working methods for the assigned domain
• Identify opportunities for system efficiency improvements and review them with the Business Process Owner (BPO) for approval.
• Challenge the local business requirements to accept the current D365 functionalities as standard with limited exceptions
• Gather business requirements, deliver the required acceptance criteria, and discuss these with the Group IT analysts where applicable to understand the impact on the system set-up
• Test the provided development solutions (RFC’s), evaluate the functionality and fit to the    acceptance criteria together with the domain lead
• Assist in training of local key users on D365 specifically CRM
• Provide support to the data cleaning team (Ukraine)  (normally done before an entity goes live) and support processes to maintain data quality
• Work with the Ukraine team to provide Hypercare support after roll-outs
• Provide second line support after hypercare (i. e . review issues of go live countries, find solutions, analyse root cause) and provide support to the Ukraine team on CRM tickets raised.
• Support the key users in the definition and gathering of the user acceptance test scenarios 
• Provide key user Support during the User Acceptance Training 
• Update domain work instructions when applicable 
• Provide day to day operational support/guidance to the commercial entities where required
• Overall responsible for the yearly Customer Survey Project
• Access control - CRM roles
• Ad hoc projects as and when required

Required competencies:

In depth knowledge of the business processes -  CRM specifically and understanding the integration into F&O

Soft skills: 

Good Communication 

Critical thinking

Problem-solving

Negotiation skills

Team player skills

Job Description

Proven experience as a Data Analyst or Business Analyst, or similar role, with a focus on data products
Solid understanding of data analytics and data engineering concepts
Excellent communication, interpersonal, and presentation skills
Needs strong English language understanding and communication to interface with internal stakeholders
Strong analytical and problem-solving abilities
Knowledge of agile development methodologies (Scrum, Kanban)
Experience with Data Platforms & Data translation requirements for developers

Job Responsibilities

Regular communication with the client and 3rd party managers
Data Collection & Analysis: Gather, clean, and analyze data from various internal and external sources to identify trends, patterns, and insights that can drive business decisions.
Reporting: Prepare detailed reports, dashboards, and visualizations to communicate findings and recommendations to stakeholders.
Business Requirements Gathering: Collaborate with stakeholders across various teams to understand business needs and translate them into clear data and analytical requirements.
Manage the product backlog, ensuring it is clear and transparent to all
Routinely collaborate with teams on issues, the applicability of functions, technology solutions, usability, functionality
Conduct product demonstrations for stakeholders/customers

Department/Project Description

The Client is one of the leaders in medical science for more than 40 years, who committed to solving the challenges that matter most – united by a deep caring for human life. The mission is to advance science for life and transform lives through innovative medical solutions that improve patient lives, create value for end-users, and support the employees and the communities in which the Client operates.

So, choosing a career with our team isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

Project Description:

We are developing a platform that supports client onboarding for a global financial institution. This platform manages onboarding requests as they progress from clients through sales, operations, and downstream processing functions. Its functionality is divided into business process management, business rules and workflow configuration, reporting and dashboards, and workload management—such as work prioritization, SLA management, and notifications.

Technically, the solution incorporates a BPM engine, rules engine, reporting engine, and metadata configuration components. Most of these are accessible through user-facing web applications. The platform serves both external and internal users and is mission-critical as part of the client experience enhancement roadmap.

Responsibilities:

• Communicate directly with client-side BAs, POs, and end users
• Elicit, elaborate, and document business and functional requirements
• Develop UI mockups for features
• Prepare test cases for features
• Conduct early acceptance testing
• Investigate data discrepancies
• Facilitate and coordinate demos for end users

Mandatory Skills Description:

The role requires extensive expertise in system analysis and business analysis, demonstrated by over five years of relevant professional experience. The candidate should possess a strong analytical mindset and a thorough understanding of various methodologies for formulating requirements. Practical experience within the banking client onboarding domain is essential, coupled with the ability to analyze integration interfaces such as REST APIs and JSON formats.

Hard skills:

• Proven background in system and business analysis with practical knowledge of requirement formulation techniques
• Domain-specific experience in banking client onboarding processes
• Proficiency in analyzing technical integration interfaces (e.g., REST API, JSON)
• Advanced Excel skills for data analysis and reporting
• Fluency in English (C1 level), both spoken and written

Soft skills:

• Excellent communication abilities to effectively convey complex information
• Self-driven and capable of working independently without supervision

Nice-to-Have Skills Description:

• Familiarity with agile software development methodologies, enabling effective collaboration in iterative project environments.
• Proficient in SQL, allowing for efficient data querying and manipulation.

Project Description:

We are looking for Analyst with Capital Markets experience to join the G10 Rates Risk Technology Team that is developing real time risk system. The application serves a wide variety of stakeholders such as Traders, Risk Managers and Financial Controllers and its mission is to provide accurate and timely valuations of trades and their sensitivity to market factors. The types of project undertaken by the team ranges from architecture decisions, regulatory driven, business process automation, intraday risk, to large scale risk and valuation impacting changes. This is a challenging and exciting opportunity to work within G10 Rates Risk Technology, cooperating with multiple trading desks, market risk managers and financial controllers to develop this strategically important platform.

Responsibilities:

- gathering business requirements from Traders and internal officers
- creating JIRAs for developers
- validating Risk discrepancies during UAT cycles

Mandatory Skills Description:

- Capital Markets experience. Understanding of Derivatives (preferably Rates)
- 6+ years of experience in analysis
- Understanding of Financial Markets
- Strong communication skills, oral and written

Nice-to-Have Skills Description:

- Capital Market Risk
- Java, Python, C# knowledge

Languages:

English: B2 Upper Intermediate

We are looking for an experienced Business Analyst to join an AI-powered healthcare automation project.
You will work closely with business stakeholders and the technical team to understand existing processes, identify opportunities for automation, and translate business needs into clear requirements for developers and AI engineers.
Responsibilities
 

• Gather and analyze business requirements through stakeholder interviews and workshops.
   
• Map and document business processes, workflows, and data flows.
   
• Identify opportunities for process improvement and AI automation.
   
• Prepare functional requirements, use cases, user stories, acceptance criteria, and process diagrams.
   
• Work closely with developers, AI engineers, and project stakeholders throughout implementation.
   
• Analyze integrations and data flows between different systems.
   
• Support UAT and validate that implemented solutions meet business requirements.
   
• Help evaluate AI-generated outputs and identify gaps or edge cases.
   

Requirements
 

• 3+ years of experience as a Business Analyst / System Analyst in software projects.
   
• Strong experience with requirements gathering and business process analysis.
   
• Experience creating workflow/process diagrams and functional documentation.
   
• Understanding of APIs, integrations, data flows, and JSON.
   
• Experience working directly with clients and technical teams.
   
• Strong analytical and communication skills.
   
• Upper-Intermediate English or higher.
   

Nice to Have
 

• Experience in Healthcare / HealthTech / Health IT / Revenue Cycle Management (RCM).
   
• Understanding of healthcare insurance or payer-related processes.
   
• Experience with EMR/EHR systems, HIPAA, or healthcare integrations.
   
• Experience with AI/LLM products, AI agents, RAG, or workflow automation.
   
• Familiarity with FHIR or healthcare APIs.
   
• Experience with UAT and formal requirements documentation (SRS/BRD).
   

We are primarily looking for a strong Business Analyst who is comfortable working with complex business processes and technical integrations.
Healthcare and AI experience are a strong advantage, but we are also open to candidates from other domains who can quickly understand complex workflows and communicate effectively with both business and technical teams.

CodeIT is a service product development company. We know how to transform business ideas into profitable IT products. We are looking for a Senior Business Analyst to join one of our ongoing client projects.

We are looking for someone who can go beyond documenting requirements: understand business goals, identify problems and opportunities, challenge assumptions, propose solutions, and help stakeholders make informed product decisions.
The environment requires an ability to navigate complexity, work with evolving priorities, and take ownership of outcomes rather than individual tasks.

Requirements

• 5+ years of experience as a Business Analyst or in a similar role in IT/software development.
• Strong business and product mindset with the ability to connect requirements and proposed solutions to broader business goals.
• Ability to work from business goals and problems rather than relying on fully defined tasks or detailed specifications.
• Experience working in complex environments with multiple stakeholders, dependencies, and parallel initiatives.
• Ability to see the bigger picture and understand how different processes, systems, and business decisions are interconnected.
• Strong ownership and proactive mindset: ability to identify problems and opportunities and propose solutions without waiting for detailed direction.
• Proven experience working directly with clients and business stakeholders.
• Ability to challenge assumptions constructively, defend a point of view, and propose alternative solutions.
• Strong facilitation skills and experience running discovery sessions, workshops, and requirements discussions.
• Strong experience in requirements elicitation, analysis, and documentation.
• Ability to balance the depth of analysis and documentation with delivery speed and business priorities.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication and stakeholder management skills.
• Upper-Intermediate English or higher.
• Experience participating in presales activities.

Nice to Have

• Product Owner or Proxy Product Owner experience.
• Experience creating or improving BA standards, practices, templates, or guidelines.
• Experience using AI tools in day-to-day Business Analysis activities.
• Basic technical background or knowledge of a programming language.

Being a member of the CodeIT team means

• Career Path and growth opportunities (seniority level system, individual development plan, technical leads)
• Compensation of participation in conferences and workshops, invited experts
• Development of soft skills (people management and emotional intelligence training)
• Free access to the company account on Udemy educational platform
• Internal library
• Corporate English courses and communication with clients from English-speaking countries
• Experienced and supportive team members
• Paid time off (vacation, sick-leave, remote work)
• Legal support

The team is looking for a System Analyst with strong Oracle APEX, SQL, and PL/SQL expertise to analyze existing Oracle APEX dashboards and the Oracle procedures supporting their functionality, as well as prepare detailed technical specifications for developers.

As a System Analyst, you will analyze the structure and configuration of Oracle APEX applications and dashboards, investigate the underlying Oracle database logic, and translate business and system requirements into clear technical specifications for development.

The overall technology stack is Oracle PL/SQL / SQL + Oracle APEX.
 

Key Responsibilities:

• Analyze the structure of Oracle APEX applications, pages, and dashboards.
• Review the configuration of regions, reports, charts, interactive grids/tables, filters, and metrics.
• Analyze data sources, SQL queries, and conditions used to generate information.
• Review processes, calculations, validations, dynamic actions, and navigation between pages.
• Analyze user roles, access permissions, and conditions controlling the visibility of elements.
• Verify the correctness of data display and data updates.
• Identify duplicated logic, configuration issues, inefficiencies, and potential system risks.
   

Technical Specification & Requirements:

• Clarify business requirements and expected outcomes.
• Prepare detailed technical specifications describing required system changes.
• Define Oracle APEX components and Oracle database objects that need to be created or modified.
• Describe algorithms, data-processing rules, and user scenarios.
• Define requirements for UI elements, filters, reports, charts, and metrics.
• Specify user roles and access permissions.
• Define acceptance criteria for implemented changes.
• Provide developers with the necessary explanations and consultations during implementation.
   

Requirements Must have:

• Hands-on knowledge of Oracle APEX and principles of dashboard development.
• Strong SQL and PL/SQL skills.
• Understanding of Oracle database structure and relationships between database objects.
• Experience analyzing Oracle procedures, functions, packages, triggers, and SQL queries.
• Ability to analyze business logic, data sources, and system performance.
• Experience preparing technical documentation and detailed technical specifications for developers.
• Understanding of software testing principles and the ability to define acceptance criteria for changes.

Description of the Project & Team

We are looking for a Business Analyst to join our core team within large-scale digital and e-Governance projects.

Our team designs and delivers digital solutions for e-Government and public sector transformation. You will work alongside experienced Business Analysts, Project Managers, Solution Architects, Developers, and QA engineers and gradually take more ownership of requirements and business analysis activities.

We are open to candidates at different stages of their BA career.

If you have several years of experience and can independently handle complex requirements - we'd like to hear from you.

If you have limited commercial BA experience but have a relevant degree, strong analytical skills, technical understanding, and genuine interest in Business Analysis - we'd also like to hear from you.

What you will do

• Gather, analyze, and document business and system requirements.
• Communicate with stakeholders to understand their needs, expectations, and business processes.
• Analyze existing business processes and identify gaps, dependencies, and opportunities for improvement.
• Describe AS-IS and TO-BE processes and create process models using BPMN.
• Translate business needs into clear functional requirements and User Stories.
• Define Acceptance Criteria and clarify requirements with development and QA teams.
• Work with developers, QA engineers, Solution Architects, and other technical specialists throughout the delivery lifecycle.
• Analyze system behavior, integrations, data flows, and dependencies between systems.
• Participate in requirements refinement, planning, and other Agile ceremonies.
• Support solution validation and help ensure that delivered functionality meets business requirements.
• Maintain BA documentation in Jira, Confluence, or similar tools.
• Contribute to solution discussions and help identify possible risks, edge cases, and inconsistencies.
• Gradually take ownership of larger analysis areas as your expertise grows.

What we are looking for

Education

• Degree in Computer Science, Information Systems, System Analysis, Business Informatics, Economics, Finance, or another relevant field.
• Strong academic background in IT, systems, business analysis, or a related area is a significant advantage.

Experience

• 1+ year of experience in Business Analysis, but we are also open to candidates without commercial BA experience if they have a relevant education

Technical & Analytical Skills

• Understanding of the Software Development Life Cycle (SDLC).
• Understanding of requirements engineering and business process analysis.
• Familiarity with AI tools such as ChatGPT, Claude, or similar tools for research, documentation, and analysis.
• Ability to break down complex problems into structured requirements.
• Basic understanding of software architecture and system integrations.
• Understanding of APIs and REST/JSON is a plus.
• Basic SQL knowledge is a plus.
• Experience with Jira and Confluence.
• Experience with BPMN and/or UML.
• Ability to work with structured documentation and maintain requirements traceability.
• Strong analytical and problem-solving skills.
• Attention to detail and ability to identify inconsistencies and edge cases.

Communication & Collaboration

• English - B2 or higher.
• Strong written and verbal communication skills.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Ability to ask clear questions and clarify ambiguous requirements.
• Comfortable working in a collaborative, international environment.

Nice to have

• Experience working in Agile/Scrum teams.
• Experience creating User Stories and Acceptance Criteria.
• Experience with Postman or similar API tools.
• Experience with SQL and relational databases.
• Understanding of system integrations and data flows.
• Experience with data mapping.

• Experience in e-Government, GovTech, public sector, or other complex regulated domains.

   

What we offer

• Opportunities for professional growth and career development.
• Remote or office-based work options.
• Stable, long-term employment.
• Comprehensive medical insurance.
• Legal support services.

• Paid annual leave and sick leave.

   

Kindgeek is looking for a sharp, curious Business Analyst who thrives at the intersection of finance and technology. Your mission will be to turn complex FinTech and crypto requirements into clear, actionable solutions that our Agile teams can build with confidence. Along the way, you’ll also help shape new client engagements, bringing structure and clarity to opportunities from the very first conversation.

RESPONSIBILITIES

As a Business Analyst, you will be responsible for:

• Defining and communicating the product vision and roadmap to the Agile team, adjusting it based on stakeholder feedback and market changes;
• Creating, maintaining, and prioritizing the product backlog, including clear user stories and acceptance criteria;
• Engaging with stakeholders to gather requirements and acting as the primary liaison between business and the Agile team;
• Participating in sprint planning and reviews, adjusting priorities based on team feedback and retrospectives;
• Defining acceptance criteria and validating delivered functionality against business needs;
• Analysing technical diagrams and supporting the development team in documenting back-end business logic;
• Supporting pre-sales activities, including client discovery calls, proposal preparation, and Work Breakdown Structures (WBS).

REQUIREMENTS

We’re looking for a Business Analyst who has:

• 5+ years of experience as a Business Analyst, preferably within the FinTech sector;
• Hands-on exposure to crypto on-ramp/off-ramp solutions and banking/payment systems;
• Strong understanding of financial technologies, with proven expertise in crypto and banking payments;
• Genuine interest in learning adjacent sub-domains such as open banking, card processing, and AML/KYC;
• Proven ability to work on technical projects, including API analysis and solution design;
• Excellent analytical skills, with the ability to think critically and solve complex problems;
• Outstanding communication skills, with the ability to convey technical information to non-technical stakeholders;
• Collaborative attitude, with the ability to work effectively within a dynamic team environment;
• Experience participating in pre-sales activities, including proposal and WBS preparation.

Will be a plus:

• Experience working with Agile/Scrum methodologies in a FinTech environment;
• Familiarity with AML/KYC or open banking regulations;
• Experience presenting solutions directly to clients during pre-sales stages.

WHAT WILL YOU GET WITH KINDGEEK

We want you to thrive and feel supported

Professional growth: at Kindgeek, we want our employees to grow and achieve ambitious professional goals. We support professional development with training and certification refunds and provide regular feedback and technical reviews.

Benefits package: Kindgeek offers all team members competitive compensation and a benefits package that includes 18 working days of fully paid vacation, 10 compensated by 50% sick leaves without a note from the doctor, and an opportunity to take study leaves. Depending on how long you stay in the company, you can receive different health insurance packages from our partners.

Personal growth: as a part of our team, you will have access to corporate English courses with a 50% reimbursement, take advantage of our offline library and access a large selection of corporate training and classes. Also, every employee can request any internal or external training or certification if it applies to his or her work responsibilities.

Geek community: at Kindgeek, we value community — even in the full-scale invasion times, we take every opportunity to stick together. Our geeks organise various online and offline clubs — from stretching and skiing to English. We volunteer together and support each other.

Flexibility: Kindgeek offers a hybrid working model. Team members can work remotely or from the office or Kindgeek London Hub — an innovative cafe-style co-working in Lviv (it’s pet-friendly!).

We encourage you to apply

At Kindgeek, we encourage everyone to apply — regardless of nationality, race, gender, marital status, disability, sexual identity, or religion. We are growing into an inclusive, equal-opportunity company where only professionalism, competence, and ideas matter. We are committed to supporting mobilised employees and veterans joining Kindgeek and facilitating their career development. We aim to bring equal opportunities to all team members and candidates — especially those underrepresented in technological companies.

Sigma Software delivers high-quality software development, design, testing, and support services for customers worldwide. We create scalable digital solutions across industries including banking, healthcare, telecommunications, automotive, gaming, real estate, aviation, and more. Our teams combine strong engineering expertise with a collaborative culture focused on delivering measurable business value.

Project Overview

We are looking for a Senior Business Analyst to join a project focused on building a Financial Management System with a strong emphasis on AI-powered process optimization. In this role, you will work closely with business and technical stakeholders to improve financial and operational workflows, transform business needs into clear requirements, and contribute to the delivery of scalable, efficient solutions.

You will become part of a cross-functional environment where AI tools are actively integrated into business analysis and product delivery processes.

Job Description

• Collaborate with stakeholders to gather, analyze, refine, and prioritize business requirements aligned with strategic goals
• Work closely with Product Owners, developers, QA engineers, and designers to ensure accurate implementation of requirements
• Analyze existing business processes, systems, and workflows to identify optimization opportunities and propose scalable solutions
• Create and maintain high-quality documentation including user stories, acceptance criteria, process flows, functional specifications, and user guides
• Decompose high-level business needs into detailed and actionable requirements
• Ensure requirements traceability throughout the delivery lifecycle
• Support backlog refinement, prioritization, and estimation preparation activities
• Facilitate effective communication between business and technical stakeholders
• Conduct demos and presentations to showcase delivered functionality and maintain stakeholder engagement
• Prepare user documentation and support solution adoption
• Contribute to continuous improvement of business analysis practices and the effective use of AI-powered tools in daily workflows

Qualifications

• Strong commercial experience as a Business Analyst in Agile/Scrum environments
• Expertise in requirements gathering, user story creation, decomposition, and backlog structuring
• Understanding of APIs and system integrations
• SQL skills for data extraction and validation
• Experience working with wireframing and prototyping tools
• Strong analytical, problem-solving, and stakeholder management skills
• Practical experience using AI-powered tools for documentation, analysis, process optimization, or data interpretation
• Strong AI prompting skills and ability to integrate AI into everyday work processes
• Excellent verbal and written English communication skills
• Ownership mindset with a proactive and delivery-oriented approach

Nice to Have

• Experience with financial management or accounting systems
• Understanding of financial accounting processes
• Experience with advanced UX or prototyping tools
• Experience integrating AI tools into product or business analysis workflows

Project Context: The final client is a U.S.-based independent insurance brokerage serving ultra-high-net-worth clients with Private Placement Variable Annuities (PPVA) and Private Placement Life Insurance (PPLI). We are building a mobile application that provides clients with secure access to policies, statements, documents, and self-service capabilities. The BA will bridge the existing web-based client portal (WordPress/MySQL stack) and the new native mobile product that initially should duplicate web portal functionality, but in the next phases new functionality would be needed. The BA will be responsible for the requirements specification and project documentation creation, aligning the web portal and mobile application in terms of functionality and ensuring clear guidance for the external back-end team (creators of the web portal) for the requested changes needed for the mobile app.

Engagement Type: Contract, part-time involvement, initially for  3-6 months. The specific number of hours required would be clarified later. Initial engagement for the first 1-3 weeks could be close to full-time involvement, but further engagement during the project is expected to be less than 0.5 FTE per week.

Location: Remote (CEST/EST overlap preferred for client sync)

Client Industry: Insurance brokerage, regulated financial services (SOC 2 Type II, NYSDFS compliance environment)

Start Date: End of October of  2026 (subject to contract signature)
Requirements (ideal scenario, ready to consider candidates that match 75% of the requirements):

 

1. Domain Experience

3+ years as BA in fintech, insurance, or regulated financial services (banking, wealth management, brokerage).
Demonstrated understanding of client portal → mobile app migration patterns (what works on web ≠ what works on mobile, especially with tables and reports).
Experience working with ultra-HNW or B2B2C client bases where UX must balance simplicity with compliance disclosures.
 

1. Technical Proficiency

Cross-platform mobile platforms: iOS and Android design patterns, platform-specific constraints (biometrics, push notifications, offline-first architecture).
API-driven product thinking: the mobile app will consume APIs from the existing portal backend - must be able to spec API contracts, data models, error states, and edge cases.
Legacy system integration: must be able to assess what can be exposed via API vs. what needs re-architecture.
 

1. Requirements Elicitation & Documentation

Proven ability to run discovery workshops with non-technical stakeholders (insurance advisors, compliance officers, C-suite) and translate business needs into user stories, acceptance criteria, and edge-case matrices.
Document clarity under regulatory scrutiny: requirements must be audit-ready (The client operates under SOC 2 + NYSDFS — every decision needs a paper trail).
 

1. Stakeholder Management

Multi-stakeholder alignment: Involvement of several decision-makers + likely compliance/legal functions in review loops. BA must navigate competing priorities without being a bottleneck.

Client-facing communication: must be able to present findings, trade-offs, and recommendations directly to the client in structured, concise formats in English..
Experience working within vendor-client dynamics (not internal product teams) — knows when to push back, when to escalate, when to adapt scope. 

Key Requirements:

• At least 5+ years of experience as a BA in IT service companies (outsourcing or outstaffing)
• Experience with the global market
• Proficiency in English (B2 and above)
• Ability to juggle multiple projects (approx.2-3 simultaneously)
• Strong background in writing documentation (SRS, UC, US)
• Technical knowledge (SDLC, API, etc.)
• AI enthusiast
• Experience with pre-sales activities.

Main Activities and Responsibilities:

• Provide project support
• Collaborate on pre-sale activities with Sales, PM, and Technical teams
• Cooperate with Project Managers and Clients to define project scopes
• Write and maintain project documentation (SRS, UC, US)
• Participate in Scrum activities.

Interview stages:

• AI — Screening.
• Interview with a recruiter.
• Final Interview withC-Level
• Reference check.
• Offer.

What We Offer:

• Full-time role with flexible hours after probation.
• Ongoing training and educational opportunities.
• Performance reviews once a year.
• Competitive salary in USD.
• 21 paid vacation days.
• 7 paid sick days (+15 for serious cases like COVID or surgery).
• 10 floating public holidays.
• Online Team-building events & fun corporate activities.
• Projects across diverse domains (e-commerce, healthcare, fintech, etc.).
• Clients from the USA, Canada, and Europe.

Mint Innovations is a product IT company developing comprehensive solutions for last-mile delivery automation and OOH (Out-of-Home) infrastructure. We combine software, hardware (electronics & metal body design), and IoT to create technologies that work in the real world.

Today our team is 140+ specialists working on large-scale international products for customers in Ukraine, Europe, and other markets.

As the company continues to grow, we are looking for a Business Analyst who will strengthen our product and technology direction and help us scale and elevate our products to a new level.

Key Responsibilities

• Analyze operational processes and usage scenarios of parcel lockers and other OOH solutions from the perspective of operators, customers, and end users
• Work with requirements spanning software, hardware, and embedded solutions simultaneously, taking into account the interdependencies between them
• Analyze operational and product data (occupancy, turnover, dwell time, redirections, etc.) to identify opportunities for product and network optimization
• Gather, analyze, and formalize business, user, and functional requirements
• Translate business needs into clear and understandable requirements for technical teams
• Analyze and describe business processes, identify pain points and opportunities for improvement
• Create and maintain business requirements, functional requirements, and other necessary documentation
• Break down complex requirements to a level understandable for technical teams
• Work together with Delivery Managers to define scope of work, priorities, and expected outcomes
• Identify dependencies, constraints, risks, and potential conflicts within requirements
• Ensure requirements traceability throughout their entire lifecycle — from gathering the need to implementation and verification of the result
• Collaborate with developers and technical specialists to clarify requirements and find optimal solutions
• Communicate with international customers to clarify requirements, align expectations, and provide support at all stages of cooperation
• Collaborate with the QA team on preparing test scenarios and acceptance criteria
• Participate in team activities necessary for task delivery
• Keep the backlog and its related documentation up to date
• Analyze requirement changes and assess their impact on scope, timelines, resources, and related functionality
• Validate implemented functionality against business requirements and expected outcomes
• Participate in UAT and support stakeholders during functionality acceptance
• Conduct data analysis and use it to validate hypotheses and support product decisions
• Continuously improve processes for working with requirements, documentation, and cross-team collaboration

Requirements

• 1–2+ years of experience as a Business Analyst
• Experience working with products combining software, hardware, and/or embedded solutions is a plus
• Strong skills in gathering, analyzing, and formalizing requirements (business/functional/non-functional requirements)
• Experience with requirements documentation (User Stories, BRD/FRD, etc.)
• Analytical mindset, ability to work with data and draw product conclusions from it
• Experience working with international customers
• Understanding of Agile/Scrum methodologies, experience working in cross-functional teams
• Ability to decompose complex requirements and manage dependencies and risks
• Experience participating in UAT and validating functionality
• English proficiency — B2 or higher

What We Offer

• Opportunity to work on an innovative product used by international customers.
• Challenging technical tasks combining software and hardware.
• Professional and supportive engineering team.
• Competitive compensation and reviews.
• Opportunities for professional growth and continuous learning.
• Flexible working environment.
• Modern tools and technologies.
• English at the office

Requirements

Must-have

• 3+ years of Business Analyst experience on ERP / accounting / operations projects (implementation, optimization, or major enhancements).
• Strong understanding of business process mapping (Order-to-Cash, Procure-to-Pay, Record-to-Report; inventory/manufacturing a plus).
• Working knowledge of accounting fundamentals (GL, AP, AR, cash management, revenue recognition basics).
• Proven ability to write clear requirements artifacts:
  • user stories / acceptance criteria
  • functional specs
  • process flows (BPMN or similar)
  • test cases / UAT scripts
• Experience collaborating with developers and solution architects (translate business needs into functional + data requirements).
• Comfortable with data analysis:
  • Excel (advanced)
  • ability to interpret datasets, reconcile transactions, validate outcomes
• Strong stakeholder skills: run workshops, manage scope, prioritize backlog, communicate tradeoffs.
• Excellent written and verbal English.

Strongly preferred 

• Prior work with any ERP: NetSuite, Dynamics 365, SAP, Oracle, Sage, Odoo, etc.
• Familiarity with reporting concepts: dashboards, financial reporting, management reporting.
• Understanding of integrations: REST/SOAP APIs, file imports/exports, middleware concepts.
• Experience with implementation partners/VARs and client-facing delivery.

Nice-to-have (Acumatica-specific but not required)

• Acumatica experience (Financials, Distribution, Project Accounting, Construction, etc.).
• Knowledge of Acumatica concepts: Screens, GIs (Generic Inquiries), Workflows, Role-based access, Import Scenarios.
• Exposure to Acumatica customization model (high level) and release testing.

Key responsibilities 

• Become an expert in Acumatica OOTB functionality and recommend best-fit solutions before custom development.
• Lead discovery to document as-is processes, define to-be processes, and identify gaps.
• Translate business needs into efficient customization designs, focusing on simplicity, maintainability, and upgrade-safe patterns.
• Produce developer-ready specs and validate delivered functionality through UAT and regression checks.
• Maintain a structured backlog in Jira and ensure clarity of scope, priorities, and acceptance criteria.

Learning expectation

• Willingness to complete structured onboarding and become proficient in Acumatica within 60–90 days (navigation, core modules, workflows, reporting, common configuration patterns).

ZentixSoft is looking for a Senior Technical Business Analyst! 🚀

Format: Full-Time Outstaffing, long-term contract (6+ months). 

💡 Why ZentixSoft?
 💸 Salary Review: A structured system of compensation reviews aligned with your engineering growth. 
⚖️ Work-Life Balance: Sustainable workflows with no senseless overtime, helping you keep your resource fully charged.
 🦾 Trust and Transparency: Zero micromanagement and no invasive time-trackers—we fully trust your professional autonomy.
 🎁 Gifts & Culture: Corporate gifts for holidays, birthdays, and a true team atmosphere where your voice always matters.
 

🧩 Responsibilities:

• Requirements Engineering: Gather requirements from business stakeholders and product managers, translating them into technical specifications, user stories, process flows, and acceptance criteria.
• Process Analysis: Analyze existing banking, financial, and advisory workflows to identify modernization and optimization opportunities.
• Development Support: Collaborate closely with developers and UX/UI designers, clarifying functional/technical queries and defining technical dependencies and risks.
• Solution Validation: Validate that delivered software increments meet technical acceptance criteria and support testing/UAT phases.
• Documentation & Governance: Maintain structured, up-to-date project documentation within Jira and Confluence.
   

🎓 Our Perfect Match (Requirements):

• Experience Level: 4+ years of commercial experience as a Technical Business Analyst, System Analyst, or Requirements Engineer.
• Banking Domain: Proven hands-on experience in the Banking or Financial Services sector.
• Technical Depth: Strong understanding of software application architecture, REST APIs, system integrations, databases, and modern software development lifecycles.
• Agile Frameworks: Solid experience writing technical user stories, defining acceptance criteria, and managing backlogs in Jira and Confluence.
• Soft Skills: Exceptional analytical mindset, proactive problem-solving, and strong stakeholder management capabilities.
• Language & Location: Fluent English communication skills; candidate must be based in Vienna / Austria (or open to local hybrid/on-site alignment).
   

➕ Nice to Have:

• Experience with advisor-facing banking applications or digital wealth management platforms.
• Hands-on experience with process modeling (BPMN), solution architecture, or UAT execution.
   

📍 Project Details:

⏳ Duration: Long-term (Full-time).

📍 Location: Vienna, Austria (Local / Hybrid).