Functional Analyst

PwC is a global network of more than 370,000 professionals in 149 countries that turns challenges into opportunities. We create innovative solutions in audit, consulting, tax and technology, combining knowledge from all over the world.

PwC SDC Lviv, opened in 2018, is part of this global space. It is a place where technology is combined with team spirit, and ambitious ideas find their embodiment in real projects for Central and Eastern Europe.

What do we guarantee?

• Work format: Remote or in a comfortable office in Lviv - you choose.
• Development: Personal development plan, mentoring, English and Polish language courses.
• Stability: Official employment from day one, annual review of salary and career prospects.
• Corporate culture: Events that unite the team and a space where everyone can be themselves.

We are looking for a Senior Business Analyst / Functional Analyst to support internal digital transformation initiatives.

You will work closely with business and IT stakeholders to analyze processes, gather requirements, identify improvement opportunities, and translate business needs into clear IT requirements.

The role focuses on ServiceNow/ITSM, Finance and HR processes, and enterprise software solutions.

This role is ideal for someone with strong analytical skills who enjoys connecting business needs with technology solutions.

What You Will Do:

• Act as a liaison between business stakeholders and IT teams to ensure technology solutions meet business goals.
• Perform the end-to-end analysis of business processes, identifying inefficiencies and improvement opportunities.
• Facilitate workshops, interviews, and design sessions with cross-functional teams to gather insights, challenge assumptions and validate solutions.
• Collaborate closely with architects, project managers, developers, and testers to ensure solutions are feasible, scalable, and aligned with enterprise architecture.  
• Support initiatives across Internal Firm Services (IFS) functions such as HR or Finance, working with stakeholders to understand both common requirements and function-specific processes.
• Contribute to the continued evolution and adoption of the ESP ServiceNow platform, including analysis of existing services, onboarding of new services and identification of opportunities for process improvement. 

What We Are Looking For:

• You are a proactive problem-solver who thrives on turning complex challenges into actionable solutions.
• You are a pragmatic and flexible thinker who can easily shift between topics and priorities, adapting quickly to evolving needs.
• You have a strong analytical mindset and can translate business needs into clear IT requirements.
• You have a solid understanding of IT systems, data flows, and solution architecture principles.
• You have hands-on experience with the ESP ServiceNow environment and understand its current implementation, service structure and ways of working.
• You have a strong understanding of Finance and HR processes and ways of working and can translate operational needs into technology requirements.
• You are adaptable and able to work in a fast-paced environment.
• You have more than 3 years of experience in an Analyst or similar role, ideally within a complex IT or digital transformation environment.
• Fluent spoken and written English (В2+ is mandatory). 

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