Jobs Business Analyst (BA)

We are looking for a Tender / Bid Manager to join our team and take ownership of finding and managing new business opportunities through RFPs, RFQs, tenders, and other procurement opportunities in the U.S. market.

The main focus of this role is to identify relevant opportunities, analyze requirements, determine whether we are a good fit, and coordinate the preparation and submission of competitive technical and commercial proposals together with our internal team.

What we are looking for

• 2+ years of experience in Project Management, Business Analysis, Presales, Business Development, or a related role in IT.
• Practical experience working with RFP, RFQ, RFI, or tender documentation.
• Experience analyzing requirements and assessing whether an opportunity is worth pursuing.
• Strong organizational and project coordination skills.
• Strong written and verbal communication skills.
• Excellent attention to detail and ability to work with complex documentation.
• Strong analytical and structured thinking.

• English — at least B2+

   

Will be a strong plus

• Will be a strong plus
• Background in U.S. government procurement or work with public-sector clients.
• Familiarity with U.S. federal RFPs and procurement platforms.
• Background in IT outsourcing, software development, or technology companies.
• A background in Business Analysis, Project Management, Presales, or Business Development.
• Ability to prepare and present demos, PoCs, or solution concepts.

• Ability to support projects from proposal/award through delivery.

   

Location

U.S. or Canada

Remote position.

What you will do

RFP & Opportunity Research

• Monitor U.S. government procurement platforms and other relevant sources to identify suitable RFPs, RFQs, RFIs, and IT opportunities.
• Research and qualify potential opportunities based on our expertise, capabilities, previous experience, and available resources.
• Analyze RFP documentation, including scope of work, technical and business requirements, eligibility criteria, deadlines, and evaluation criteria.
• Assess whether the company meets the requirements and make Go / No-Go recommendations.
• Identify potential risks, gaps, and requirements that need clarification before submission.

• Maintain a structured pipeline of relevant opportunities and track their status and deadlines.

   

Proposal & Bid Management

• Coordinate the RFP response process from qualification through final submission, working closely with cross-functional teams throughout the process.
• Develop proposal plans, timelines, and internal deadlines in collaboration with the relevant team members.
• Work collaboratively with developers, designers, QA, PMs, technical specialists, and management to prepare proposals and ensure all requirements are addressed.
• Analyze and structure customer requirements into clear high-level functions and areas, helping the internal team understand the scope and key expectations. 
• Collect and structure the necessary technical, commercial, and company information.
• Coordinate the preparation of technical and commercial proposals, presentations, case studies, and other required documentation.
• Ensure that all requirements are addressed and that submissions are complete, accurate, and delivered on time.

• Analyze won and lost opportunities and provide insights that can improve future bid strategy.

   

Solution & Demo Preparation

• Work with the technical team to develop the proposed solution based on the customer's requirements.
• Coordinate the preparation of demos, prototypes, or proof-of-concepts when required.
• Help structure the company's vision and proposed approach for the customer.
• Prepare presentation materials and executive summaries.

• Participate in customer meetings, clarification sessions, and proposal presentations together with technical and management representatives.

   

Project Management - Plus / Potential Growth Area

Our primary focus for this role is RFP and Bid Management. However, experience in Project Management or Business Analysis will be a strong advantage. In case of a successful bid, there may be an opportunity to continue working with the project, supporting or taking ownership of its delivery together with the team.

This means the role can potentially grow from opportunity identification and proposal management into project delivery and client management.

Why join us?

• Work with U.S. government and enterprise technology opportunities.
• Have a direct impact on the company's business development and growth.
• Work closely with experienced technical and management teams.
• Have a high level of ownership and autonomy.

We are looking for a Functional Analyst for the Microsoft Dynamics 365 Finance and Operations platform to help transform the company’s financial and operational processes using modern technologies. You will join a cross-functional team working on the implementation and optimization of business solutions in the field of finance, logistics, and resource management. If you have experience working with D365 F&O and strive to influence strategic processes, this role is for you.
 

What you will do

• Gather information from and collaborate with different types of stakeholders (finance, procurement, warehouse, IT)
• Understand strategic business needs and plans for growth
• Gather and document detailed business requirements and transform them into user stories, including acceptance criteria
• Create, document, and maintain solution designs
• Execute standard and advanced configuration of the system, giving demos/prototypes to business users
• Prepare functional gap design documents
• Test new configurations and customizations — ensuring the provided functionality is in line with existing flows and satisfies stakeholders’ needs and requirements
• Organize key user validation process, support for end-to-end user acceptance testing
• Users’ consultancy and support; handle tickets as a second-level support engineer
• Follow the Change and Release management process
• Prepare release notes
• Manage tasks (AzureDevOps/Jira)
   

Your profile

• Upper-intermediate English
• >3 years’ experience with Microsoft Dynamics 365 Finance&Operations implementation and support
• Extensive experience in Microsoft Dynamics 365 Finance&Operations implementation projects
• Strong knowledge of standard D365 functionalities and most of the business processes listed below: 
  • Accounting policy (General Ledger, account structure, period close, etc.)
  • Accounts payable
  • Accounts receivable
  • Manufacturing accounting
  • Inventory accounting (closing and adjustment, inventory revaluation, inventory counting, inventory posting etc.)
  • Cost accounting
  • Tax accounting (understanding of business process flows)
  • Subscription billing (nice to have)
  • Electronic reporting
  • Experience in supply chain management flows is a plus
• Experience working in an integrated environment (and understanding of the approach of working with it)
• Experience with AzureDevops/Jira
• UML/BPMN knowledge is a plus
• Experience in preparing user stories, user manuals, and release notes
• Able to adapt requirements to both technical and business languages
• Experience with the preparation of different types of products and project documentation
• Experience with organizing validation activities (user acceptance testing)
• A technical background is an advantage
• Logical and analytical thinking 
• Independent research on solutions
• A critical thinker, detail-oriented, and self-organized

Key Responsibilities:

• Analyse and formalise requests from business and stakeholders; conduct sessions to clarify problems, goals, and context;
• Identify and decompose problems; apply techniques for information gathering and structuring (interviews, document analysis, observation, data analysis);
• Prepare and refine business and functional requirements;
• Create User Stories and Acceptance Criteria for tasks in Jira/YouTrack;
• Support the Product Owner in analysing, clarifying, and preparing requirements, as well as in managing priorities and task planning;
• Prepare and maintain up-to-date documentation in Confluence;Work with context — understand dependencies between tasks, systems, and teams;
• Participate in roadmap preparation and ensure consistency of product development plans;
• Verify the requirement implementation accuracy together with QA;
• Participate in daily stand-ups, planning sessions, and retrospectives;
• Use basic prototyping tools (e.g., Marvel, Figma, Miro) to clarify user flows and logic;
• Review final designs required for task definition;
• Collaborate with the development team to clarify implementation details;Keep the backlog and task statuses up to date.

Core Skills:

• Strong communication skills and the ability to solve problems diplomatically and build constructive team relationships;
• Understanding of SDLC, Agile, and Waterfall principles;
• Ability to formulate clear, testable requirements and Acceptance Criteria;
• Solid understanding of frontend technologies (HTML, CSS) and client-server interaction principles;
• Basic experience working with design systems and understanding how to use them to refine requirements;
• Proficiency with Jira, YouTrack, Confluence, or similar tools;
• Systemic thinking and the ability to see relationships between requirements and product goals;
• Attention to detail and strong analytical, structured thinking.
   

Additional Skills:

• Experience in fintech or trading systems will be a strong advantage (but not mandatory);
• 1–2 years of experience in IT projects (as a Business Analyst, Product Owner Assistant, or QA);
• Understanding of web platform and API principles;
• Ability to create simple diagrams (BPMN, Flowcharts, User Flows);
• Experience collaborating with QA teams.
   

Language Requirements:

• Intermediate English level for working with technical documentation and team communication.

We offer:

• An interesting project and non-trivial tasks that will allow us to show our professional attitude and creativity;
• Friendly team;
• Comfortable working schedule and working conditions;
• Opportunity to work remotely as well as in an office located in the city centre;
• Stable, competitive salary;
• Paid vacation and sick leaves;
• Opportunity for professional growth and career development;
• English, paid professional courses, coffee/fruits and other pluses :)

AI-First Senior Business Analyst

Ukraine, Kyiv · On-Site  Full-Time

Company: Orbox

Product: AI-native software digitalizing an existing offline business

Location: Ukraine, Kyiv - on-site, office in the city centre

Employment: Full-time, permanent

Seniority: Senior

Reports to: Head of Delivery & Product

Works with: Business owners & operations team, Engineering team, Design team, AI agents

Languages: Ukrainian - native / fluent; English - Upper-Intermediate+ (B2+)

The role

This is the role that defines what this new product is, why each part of it is worth building and how it is described to the machines that build it.

You will report directly to the Head of Delivery & Product and sit in one team with Orbox - same AI-first delivery machine, same tools, same standards. You will own product from the analysis side: discovery, process analysis, PRDs and agent-ready specifications.

This is a hands-on, 0 → 1 analytical role. You will dig into where the work happens. You will map as-is workflows, find where time, money leak and design the to-be processes where AI agents and software do the routine work and people make the decisions.

We operate in a fast-moving startup environment where speed and precision both matter. You must be opinionated about which analysis and documentation tasks AI does well today, which it does not and where in a traditional business AI creates real value versus where it is just noise.

What you will own & do

AI-First Way of Working

• Daily, deep, native use of AI tools for interview and field-note synthesis, process mapping, document analysis, PRD and spec drafting, competitor teardowns and data analysis.

• Treat AI tools the way an engineer treats their IDE: opinionated, tuned, integrated into every step of your workflow.

• Co-design the boundary between what you produce by hand and what is generated, transformed or validated by agents.

• Contribute to internal evals from the analysis side: define what “good” looks like for AI-generated artifacts and for the product's user-facing AI features.

Business Discovery & Process Analysis

• Own end-to-end discovery of the existing business: stakeholder and staff interviews, shadowing, field visits, document and data audits across departments.

• Map as-is workflows (BPMN or similar) and design to-be processes - roles, handoffs, documents, approvals, exceptions and the data behind each step.

• Find and size the opportunities: manual work, errors, delays, fuel and cash losses, reporting pain - and where AI agents can take over routine work (document processing, reconciliation, dispatch, forecasting, anomaly detection).

• Understand the regulatory and accounting side of the business (excise, fiscalization, tax and fuel reporting, primary documents) well enough to turn it into requirements.

• Evidence over opinion: maintain a living research repository so every product decision traces back to a real workflow, a real number or a real user.

PRDs & Specs for the AI-First Delivery Machine

• Own the PRD & spec layer for the product: vision, scope, modules, user stories, acceptance criteria, edge cases, data contracts and state behaviour.

• Convert validated requirements into clear, structured, machine-readable specifications our orchestrator and coding agents can implement, test and evolve reliably.

• Define the domain model: products, tanks and depots, vehicles and routes, counterparties, contracts, prices, documents - the single source of truth for engineering, QA and evals.

• Keep specs in sync with reality: when the business or product changes, the spec changes first.

Delivery, Rollout & Adoption

• Shape the roadmap and scope with the Head of Delivery & Product and business owners - what we digitalize first and why.

• Plan integrations and migration from existing tools and legacy systems (Excel, accounting software, equipment and sensor data where relevant).

 Run UAT with real users in the business, define success metrics per capability and track what actually changed after release.

• Drive adoption: training materials, rollout plans and feedback loops with staff who have worked offline for years.

What we are looking for

Must have

• 4+ years of relevant experience as a business analyst, systems analyst or product analyst, with senior-level ownership of discovery and requirements.

• Digital transformation experience: you know how to take real offline or legacy business processes (operations, logistics, finance, supply chain) and turn them into working software together with an engineering team.

• 0 → 1 builder: comfortable being the first and only analyst on a new product (for the start), working directly with business owners, Heads and engineering.

• Strong process analysis craft: interviews, shadowing, BPMN / process modeling, as-is / to-be design, requirements that hold up in the real world.

• Excellent product documentation: PRDs, user stories, acceptance criteria, edge cases, data models - clear, testable, unambiguous, structured enough that engineers (and agents) do not have to guess.

• Daily, deep, native use of AI tools in your analysis workflow. You have a real, opinionated workflow built around them and can defend your choices.

• Comfortable with complex operational B2B domains: inventory, logistics, back-office, finance and accounting flows, role-based access, reporting.

• Data literacy: comfortable reading data (Excel, SQL or BI tools) to back decisions and quantify the problem.

• Strong communication in Ukrainian and English (B2+): you can interview a depot operator in the morning and write a spec for an international engineering team in the afternoon.

Strong advantage (Nice to have)

• Knowledge of Ukrainian regulatory and accounting specifics: excise, fiscalization, tax reporting, primary documents; experience with BAS / 1C or ERP implementations.

• Experience defining specs or workflows for AI agents, RAG systems or document processing (OCR, extraction).

Why this role

• Genuine product ownership - you define the product from discovery to specs.

• A real business as your first customer - live operations, real users, real numbers.

• Clear growth trajectory: evolves into AI-First Product Manager and then Head of Product for this product line.

• Direct access to founders and Head of Delivery & Product.

• AI-first by default.

• Great office in the centre of Kyiv.

Akurateco is a payment orchestration and white-label payment gateway provider. The platform integrates 250+ payment providers globally and enables businesses to operate a fully brandable, PCI DSS-compliant gateway, managing multiple payment channels within a single ecosystem.
 
Join our team as a Middle Business Analyst and make a real impact! We are looking for a sharp, proactive professional who thrives at the intersection of business and technology.
 
Requirements:

• At least 2-3 years of hands-on experience in business analysis, particularly in the fintech, financial services, or payment processing industries.
• Proven expertise in analyzing business needs and translating them into clear, actionable requirements (user stories, acceptance criteria, risk assessments, and dependency mapping).
• Strong understanding of system analysis principles, including data flows, architecture components, and API interactions.
• Solid background in Agile methodologies (JIRA, Confluence), with experience in backlog refinement, sprint planning, and documentation.
• Postman Experience: Collection Creation, Add Requests, Organize Workflows, Add Scripts.
• Exceptional analytical, problem-solving, and communication skills, with a focus on stakeholder management.
• English Upper-Intermediate with excellent written and verbal communication skills. 

Nice to Have:

• Experience with APIs, system architecture, or databases is a bonus. 

Key Responsibilities:

• Capture, analyze, and validate business requirements by working closely with internal and external stakeholders.
• Lead discovery sessions, workshops, and requirement-gathering meetings to align technical solutions with business objectives.
• Analyze third-party API documentation and create integration specifications for back-end developers.
• Maintain clear and detailed documentation, including use cases, process flows, UML diagrams, and wireframes.
• Define and document structured functional and non-functional requirements, ensuring clear prioritization based on business needs, feasibility, and risk.
• Act as a bridge between business and technology, translating business needs into technical specifications.
• Collaborate with solution architects and developers to refine system requirements and ensure technical feasibility.
• Assist in functional testing and validation to ensure that requirements are met before deployment.

What we offer:

• Competitive compensation depending on experience and skills;
• Remote-first work environment with flexible working hours;
• 20 paid vacation days annually for rest and recharge;
• 10 days of sick leave, available as needed;
• Corporate English and Spanish classes.

About the Role

As a Business Analyst / Solution Engineer, your core mission is to transform business needs into scalable and practical technical solutions.
This role goes beyond traditional business analysis. We are looking for someone who can deeply understand business problems, design implementation approaches, leverage AI tools in daily work, and effectively communicate technical solutions to developers. You will act as a bridge between business and engineering, not only documenting requirements but also proactively designing solutions, workflows, integrations, and system behavior.
 

What you will do

• Collaborate with stakeholders to gather, analyze, validate, and refine business needs;
• Transform business requests into clear technical solution approaches and implementation concepts;
• Design end-to-end workflows, integrations, automations, and product logic;
• Use AI tools (especially Claude Code and similar assistants) to accelerate analysis, solution design, prototyping, and documentation;
• Evaluate and mitigate risks associated with project requirements and technical implementation;
• Advocate for stakeholders' needs and priorities;
• Work closely with developers, QA team, and product stakeholders to ensure high-quality and scalable software solutions;
• Communicate effectively with engineers and be able to explain technical logic, flows, and expected behavior;
• Participate in solution discovery, system decomposition, and technical discussions;
• Analyze existing systems and propose improvements, optimizations, and automation opportunities.

Requirements

• 4+ years of experience in Business Analysis, Solution Engineering, or related roles;
• Strong technical mindset with the ability to think in systems, workflows, and implementation approaches;
• Ability to independently design solutions based on high-level business requests;
• Experience working closely with developers and understanding software architecture principles;
• Practical experience using AI tools in daily work, especially Claude Code and similar AI-assisted development tools;
• At least Upper-Intermediate proficiency in both written and spoken English;
• Proficiency in eliciting and documenting business requirements;
• Ability to break down large and complex tasks into simple and manageable components;
• Ability to describe implementation logic and algorithms for developers;
• Ability to model and prototype interfaces in Figma or similar tools;
• Experience integrating with third-party systems (APIs, file exchange, webhooks);
• Experience using Jira, Trello, browser Developer Tools, Figma, Postman, Slack, and graphic editors;
• Confident understanding of various file formats (CSV, JSON, XML);
• Basic knowledge of SQL;
• Ability to model processes and data using UML diagrams;
• High level of mastery of Google Workspace or Microsoft Office tools.
   

 Nice to have:

• Development background or hands-on coding experience;
• Understanding of system architecture and backend processes;
• Experience working in AI-first or automation-driven environments;
• Experience with low-code/no-code tools and AI-assisted workflows;
• Experience in CRM/Fintech.
   

Soft skills

• Strong analytical mindset with exceptional problem-solving abilities;
• Solution-oriented thinking with the ability to proactively propose approaches, not only identify problems;
• Self-reliance and autonomy in work;
• Effective interpersonal and cross-cultural communication;
• Ability to operate in fast-changing and ambiguous environments;
• Results-oriented with a focus on achieving goals and delivering outcomes.

About Us

We are one of New York City's leading glass and window contractors, specializing in residential, commercial, and landmark restoration projects. We are looking for a highly organized Procurement & Operations Coordinator to ensure materials are ordered accurately, projects stay on schedule, and our CRM remains up to date.

Position Summary

The Procurement & Operations Coordinator is responsible for managing material purchasing, coordinating with suppliers, supporting the estimating team, scheduling projects, and maintaining accurate procurement records within our CRM system. This role requires excellent organizational skills, attention to detail, and the ability to manage multiple projects simultaneously.

Key Responsibilities

Procurement & Vendor Management

• Source materials from approved suppliers.
• Request and compare supplier quotations.
• Negotiate pricing and delivery schedules whenever possible.
• Place purchase orders accurately and on time.
• Confirm all orders with suppliers.
• Monitor production status and shipping schedules.
• Follow up on delayed orders and resolve supplier issues.
• Maintain strong relationships with vendors and manufacturers.
• Track warranties, lead times, and supplier performance.

Order Management

• Review project requirements before ordering.
• Verify measurements, specifications, and quantities.
• Coordinate custom glass, hardware, windows, doors, and specialty material orders.
• Ensure all purchase orders match project specifications.
• Communicate any discrepancies immediately.

Estimating Support

• Obtain supplier pricing for quotes.
• Assist estimators with material costs.
• Maintain current supplier price lists.
• Help identify cost-saving alternatives.
• Track material cost changes.

Scheduling & Operations

• Coordinate material deliveries with project schedules.
• Schedule installations based on material availability.
• Coordinate with technicians, project managers, and office staff.
• Ensure jobs are ready before technician dispatch.
• Update project timelines when deliveries change.

CRM Management

• Maintain procurement records in the CRM.
• Update purchase order statuses.
• Upload supplier invoices and confirmations.
• Record delivery dates and tracking information.
• Keep project notes accurate and organized.
• Generate procurement reports when requested.

Inventory & Cost Control

• Monitor inventory levels.
• Recommend stock replenishment.
• Minimize waste and duplicate purchases.
• Assist with inventory audits.
• Track backordered materials.

Administrative Duties

• Maintain supplier database.
• Organize purchase documentation.
• Assist Accounting with supplier invoices.
• Ensure purchase records are complete.
• Support Operations with procurement-related tasks.

Qualifications

Required

• 2+ years of purchasing, procurement, operations, or project coordination experience.
• Excellent organizational skills.
• Strong attention to detail.
• Excellent written and verbal English communication.
• Ability to prioritize multiple projects simultaneously.
• Proficiency with CRM systems, Google Workspace, and Microsoft Office.
• Strong Excel/Google Sheets skills.
• Comfortable communicating with suppliers by phone and email.

Preferred

• Experience in the construction, glass, window, or building materials industry.
• Knowledge of purchase orders and vendor management.
• Experience reading estimates or construction drawings.
• Familiarity with ERP or procurement software.

• Project Description:

  We are looking for Analyst with Capital Markets experience to join the G10 Rates Risk Technology Team that is developing real time risk system. The application serves a wide variety of stakeholders such as Traders, Risk Managers and Financial Controllers and its mission is to provide accurate and timely valuations of trades and their sensitivity to market factors. The types of project undertaken by the team ranges from architecture decisions, regulatory driven, business process automation, intraday risk, to large scale risk and valuation impacting changes. This is a challenging and exciting opportunity to work within G10 Rates Risk Technology, cooperating with multiple trading desks, market risk managers and financial controllers to develop this strategically important platform.

• Responsibilities:

  - gathering business requirements from Traders and internal officers
  - creating JIRAs for developers
  - validating Risk discrepancies during UAT cycles

• Mandatory Skills Description:

  - Capital Markets experience. Understanding of Derivatives (preferably Rates)
  - 6+ years of experience in analysis
  - Understanding of Financial Markets
  - Strong communication skills, oral and written

• Nice-to-Have Skills Description:

  - Capital Market Risk
  - Java, Python, C# knowledge

• Languages:
  • English: B2 Upper Intermediate

• Project Description:

  We are developing a platform that supports client onboarding for a global financial institution. This platform manages onboarding requests as they progress from clients through sales, operations, and downstream processing functions. Its functionality is divided into business process management, business rules and workflow configuration, reporting and dashboards, and workload management—such as work prioritization, SLA management, and notifications.
  
  Technically, the solution incorporates a BPM engine, rules engine, reporting engine, and metadata configuration components. Most of these are accessible through user-facing web applications. The platform serves both external and internal users and is mission-critical as part of the client experience enhancement roadmap.

• Responsibilities:

  - Communicate directly with client-side BAs, POs, and end users
  - Elicit, elaborate, and document business and functional requirements
  - Develop UI mockups for features
  - Prepare test cases for features
  - Conduct early acceptance testing
  - Investigate data discrepancies
  - Facilitate and coordinate demos for end users

• Mandatory Skills Description:

  The role requires extensive expertise in system analysis and business analysis, demonstrated by over five years of relevant professional experience. The candidate should possess a strong analytical mindset and a thorough understanding of various methodologies for formulating requirements. Practical experience within the banking client onboarding domain is essential, coupled with the ability to analyze integration interfaces such as REST APIs and JSON formats.
  
  Hard skills:
  - Proven background in system and business analysis with practical knowledge of requirement formulation techniques
  - Domain-specific experience in banking client onboarding processes
  - Proficiency in analyzing technical integration interfaces (e.g., REST API, JSON)
  - Advanced Excel skills for data analysis and reporting
  - Fluency in English (C1 level), both spoken and written
  
  Soft skills:
  - Excellent communication abilities to effectively convey complex information
  - Self-driven and capable of working independently without supervision

• Nice-to-Have Skills Description:

  - Familiarity with agile software development methodologies, enabling effective collaboration in iterative project environments.
  - Proficient in SQL, allowing for efficient data querying and manipulation.

• Languages:
  • English: C1 Advanced

We are looking for Analyst with Capital Markets experience to join the G10 Rates Risk Technology Team that is developing real time risk system. The application serves a wide variety of stakeholders such as Traders, Risk Managers and Financial Controllers and its mission is to provide accurate and timely valuations of trades and their sensitivity to market factors. The types of project undertaken by the team ranges from architecture decisions, regulatory driven, business process automation, intraday risk, to large scale risk and valuation impacting changes. This is a challenging and exciting opportunity to work within G10 Rates Risk Technology, cooperating with multiple trading desks, market risk managers and financial controllers to develop this strategically important platform.

• Responsibilities:

  - gathering business requirements from Traders and internal officers
  - creating JIRAs for developers
  - validating Risk discrepancies during UAT cycles

• Mandatory Skills Description:

  - Capital Markets experience. Understanding of Derivatives (preferably Rates)
  - 6+ years of experience in analysis
  - Understanding of Financial Markets
  - Strong communication skills, oral and written

• Nice-to-Have Skills Description:

  - Capital Market Risk
  - Java, Python, C# knowledge

About the Company
Sales'Up is a leading Creatio implementation partner, helping enterprise clients across FMCG, Agro, Finance and Pharma transform their business processes. Over 8+ years, we've delivered 100+ successful CRM projects and built our own industry-specific products: Data Management, FMCG Management, and Agro Management — used by market leaders. We're a team of 50+ professionals, growing fast and building a culture where modern AI tools are part of everyday work. Join us to work on complex, real-world enterprise challenges and grow together!

Role
We are looking for a Middle/Senior Business Analyst to join our team and work at the intersection of business needs and technical solutions. You'll run discovery sessions directly with enterprise clients, translate their real business problems into clear, actionable requirements, and see your analysis shape solutions used by market leaders in FMCG, Agro and Finance.

Main Responsibilities

• Learning the company's products and their configuration
• Requirement gathering: identifying client needs and expectations, analyzing their business processes
• Analysis and documentation: developing documentation that describes functional and technical requirements for the system
• Defining technical solutions: collaborating with technical specialists to develop and choose optimal solutions
• Project coordination: ensuring communication between the development team and the client, tracking project progress
• Testing and validation: verifying CRM system compliance with requirements and validating the finished product with the client
• User training: organizing and conducting training for end users
• Support and improvement: post-implementation consulting support, results analysis, and improvement proposals
• Presenting developed solutions to the client

Requirements

Experience & Education

• 3+ years of experience as a Business Analyst in IT
• Experience on CRM projects (Creatio, Salesforce, Microsoft Dynamics, SAP CRM, etc.) — significant advantage

CRM & Business Process Knowledge

• Understanding of CRM system logic: sales funnel, sales pipeline, customer journey, case management
• Experience in business process analysis and modeling (BPMN — required)
• Understanding of industry specifics — a plus

Documentation & Artifacts

• Experience preparing FRD, User Stories, Use Case Specifications
• Experience conducting gap analysis (comparing requirements against existing functionality/estimates)
• Ability to prepare technical specifications clear to both the client and the development team

Communication & Soft Skills

• Experience conducting discovery sessions and client interviews
• Ability to structure and document discovery call outcomes (pain points, requirements)
• Fluent spoken and written Ukrainian, confident technical English (Upper-Intermediate or higher)
• Ability to present solutions and defend the analytical position in front of the client
• Experience conducting end-user training

Technical Skills

• Understanding of CRM integration principles with adjacent systems (ERP, accounting systems)
• Basic understanding of the no-code/low-code approach to business logic customization

AI Tools in Analyst Work

• Experience with or willingness to actively use Claude (and other AI tools) to accelerate analytical work: drafting FRD/User Stories, analyzing discovery call transcripts, gap analysis, preparing estimates
• Ability to write clear, effective prompts to get quality, structured output
• Critical thinking when working with AI-generated content — fact-checking and adapting it to the project's and industry's context

Domain Knowledge (will be a plus)

General CRM Domains (advantage)

• Understanding of the sales cycle: lead generation, qualification, sales funnel, opportunity management, sales forecasting
• Understanding of customer service/support processes: case management, SLA, omnichannel
• Basic understanding of marketing automation: segmentation, email/SMS campaigns, lead scoring
• Understanding of document flow and approval processes (workflow, approval processes)

Industry Expertise (advantage)

• Agri-trading: contracting specifics, pricing, supply logistics, working with elevators/counterparties
• Retail / Distribution: assortment matrix, distributor network management, discount and promo management, logistics and warehouse accounting
• Banking / financial services: compliance requirements, scoring processes, credit application handling (a plus, if applicable)

We Offer

• Competitive salary
• Professional development through internal and external training programs
• Transparent model of professional and career growth
• Option to work in the office or remotely
• 24 days of paid vacation
• English language courses

Description

Our client is innovative manufacturer of medical devices in the United States which produces a devices and software applications.

At this project, you will have a great opportunity to be involved into the full development life cycle of medical software which is intended to help individuals by processing certain information taken from medical devices to identify health trends and to track daily activities.

Requirements

Experience Expectations: 5+ Years

Must-Have: – Performed BA/ Proxy PO roles for multiple years Experience in Medical Domain is a plus

Qualification: Engineering Graduate

Job responsibilities

• Take a lead and client-facing role, acting as a key liaison between the client, Product Management, and the development team.
• Provide vision and direction to the Agile development team and stakeholders throughout the project and translate business needs into clear requirements.
• Ensure that the team always has an adequate amount of well-prepared and prioritized work for upcoming sprints.
• Own and actively maintain the team backlog and Agile board, ensuring that priorities, statuses, dependencies, and next steps are clear and up to date. Plan and prioritize the product feature backlog and development activities.
• Define product vision, roadmap, and growth opportunities in collaboration with Product Management and key stakeholders.
• Efficiently facilitate Agile/Scrum ceremonies, including sprint planning, refinement, daily stand-ups, sprint reviews, and retrospectives, involving client stakeholders where appropriate.
• Provide backlog management, iteration planning, and elaboration of user stories, including clear acceptance criteria and readiness for development.
• Work closely with Customer Product Management to create and maintain the product backlog according to business value and priorities.
• Actively work with the development team throughout the sprint, monitor progress against Sprint Goals, identify blockers and dependencies, and facilitate their resolution.
• Support the Project Manager in sprint, release, and capacity planning by providing visibility into backlog readiness, team progress, dependencies, and potential delivery risks.
• Lead product release planning activities and help set realistic expectations for delivery of new functionality.
• Take an active role in identifying and mitigating impediments that may impact successful completion of Sprint and Release Goals.
• Together with PM promote effective Scrum practices within the team and help maintain discipline around the Agile process, board usage, and delivery commitments.

• We are looking for Analyst with Capital Markets experience to join the G10 Rates Risk Technology Team that is developing real time risk system. The application serves a wide variety of stakeholders such as Traders, Risk Managers and Financial Controllers and its mission is to provide accurate and timely valuations of trades and their sensitivity to market factors. The types of project undertaken by the team ranges from architecture decisions, regulatory driven, business process automation, intraday risk, to large scale risk and valuation impacting changes. This is a challenging and exciting opportunity to work within G10 Rates Risk Technology, cooperating with multiple trading desks, market risk managers and financial controllers to develop this strategically important platform.

   

• Responsibilities:

  - gathering business requirements from Traders and internal officers
  - creating JIRAs for developers
  - validating Risk discrepancies during UAT cycles

   

• Mandatory Skills Description:

  - Capital Markets experience. Understanding of Derivatives (preferably Rates)
  - 6+ years of experience in analysis
  - Understanding of Financial Markets
  - Strong communication skills, oral and written

   

• Nice-to-Have Skills Description:

  - Capital Market Risk
  - Java, Python, C# knowledge

   

• Languages:
  • English: B2 Upper Intermediate

• We are developing a platform that supports client onboarding for a global financial institution. This platform manages onboarding requests as they progress from clients through sales, operations, and downstream processing functions. Its functionality is divided into business process management, business rules and workflow configuration, reporting and dashboards, and workload management—such as work prioritization, SLA management, and notifications.
  
  Technically, the solution incorporates a BPM engine, rules engine, reporting engine, and metadata configuration components. Most of these are accessible through user-facing web applications. The platform serves both external and internal users and is mission-critical as part of the client experience enhancement roadmap.

   

• Responsibilities:

  - Communicate directly with client-side BAs, POs, and end users
  - Elicit, elaborate, and document business and functional requirements
  - Develop UI mockups for features
  - Prepare test cases for features
  - Conduct early acceptance testing
  - Investigate data discrepancies
  - Facilitate and coordinate demos for end users

   

• Mandatory Skills Description:

  The role requires extensive expertise in system analysis and business analysis, demonstrated by over five years of relevant professional experience. The candidate should possess a strong analytical mindset and a thorough understanding of various methodologies for formulating requirements. Practical experience within the banking client onboarding domain is essential, coupled with the ability to analyze integration interfaces such as REST APIs and JSON formats.
  
  Hard skills:
  - Proven background in system and business analysis with practical knowledge of requirement formulation techniques
  - Domain-specific experience in banking client onboarding processes
  - Proficiency in analyzing technical integration interfaces (e.g., REST API, JSON)
  - Advanced Excel skills for data analysis and reporting
  - Fluency in English (C1 level), both spoken and written
  
  Soft skills:
  - Excellent communication abilities to effectively convey complex information
  - Self-driven and capable of working independently without supervision

   

• Nice-to-Have Skills Description:

  - Familiarity with agile software development methodologies, enabling effective collaboration in iterative project environments.
  - Proficient in SQL, allowing for efficient data querying and manipulation.

   

• Languages:
  • English: C1 Advanced

Langate is an award-winning provider of web development services in three main categories: business, healthcare, and education. At Langate, we are passionate about crafting digital solutions that make a real impact, and we take immense pride in our strong collaboration with the U.S. market.

In addition to professional expertise, we value excellent communication skills. Collaboration and effective teamwork are the cornerstones of our success, and we believe in fostering an environment where everyone’s voice is heard and valued.

About the project

You will join the team behind a large online store that sells durable medical equipment to customers across the United States, including products for people with physical and cognitive disabilities. The business is mature and high-volume, with active marketing and merchandising teams that generate a steady flow of new requests.

The platform is being modernised step by step: it is moving from a legacy Adobe ColdFusion codebase to an Angular front end with a .NET Core back end. The customer-facing storefront went live on the new stack in early September. The admin area and several internal modules that cover inventory, supplier and service workflows are still on the old technology and will be migrated next, alongside new features requested by the business.

Much of the existing logic is custom-built and only partly documented, so a meaningful part of the work is reconstructing how the current system behaves and turning that into requirements the team can build against.

What you will do

• Gather high-level business requests from client stakeholders and turn them into clear, buildable requirements for the development team.
• Run feature kick-off and clarification calls with the client two to three times per week, prepare the questions in advance and follow up until the open points are closed.
• Investigate how existing functionality works, form and validate assumptions with stakeholders, and document the behaviour that has never been written down.
• Write well-structured user stories, functional descriptions and acceptance criteria, following the team’s established documentation standards, and keep them current as decisions change.
• Walk the development and QA team through each feature, stay available during implementation and confirm that what was delivered answers the original business need.
• Analyse edge cases, dependencies and cross-module impact before development starts, and challenge requests that are unclear, contradictory or unlikely to deliver the expected value.
• Create basic wireframes and UI mockups to illustrate feature concepts and support developer hand-off.
• Support QA by reviewing test scenarios against the documented acceptance criteria.

Requirements

• 3+ years of hands-on experience as a Business Analyst on software development projects.
• Strong requirements analysis and documentation skills: the ability to translate vague business needs into clear, structured specifications, including functional and non-functional requirements, user stories and acceptance criteria.
• Proven ability to work independently with stakeholders: you dig into a vague request, ask the uncomfortable questions and keep going until the real need is clear.
• Strong attention to detail, including edge cases, permissions, validation rules and alternative flows.
• Strong command of English at B2 level or above. Written documentation is the primary deliverable, and stakeholder communication is daily.
• Strong proficiency with generative AI tools (Claude, ChatGPT or similar) for accelerating documentation, analysis and research tasks.
• Familiarity with Agile/Scrum methodology and with tools such as Azure DevOps and Confluence; basic wireframing skills in Figma, Balsamiq or similar.

Nice to have

• Experience with e-commerce platforms, checkout flows or digital retail is a strong plus.
• Exposure to accessibility standards (WCAG) or to admin and back-office systems is a plus. The audience of the store includes people with disabilities, so accessibility is treated seriously; this knowledge can also be built up on the project.
• Experience on projects that migrate a legacy system to a modern stack.
• Experience documenting reports and back-end logic is a plus.

Team
You will be part of a collaborative, cross-functional team that includes four developers, two QA Engineers with automation expertise, a Project Manager, and two Business Analysts. The development team includes dedicated Front-End and Back-End Engineers.

You will also work directly with the client’s Software Director and in-house Business Analyst, with regular opportunities to collaborate with Marketing, Merchandising, and other business teams.

Schedule

Full-time, remote, 40 hours per week, 5/2. The start of the day is flexible; the working day is planned so that it overlaps with the client in the US Eastern time zone, with calls typically taking place in the afternoon and early evening Kyiv time.

Hiring process
Interview with the recruiter, then one joint interview with the project manager and the current business analyst (about 1.5 hours, including practical cases).

We offer

• B2B contract, paid sick leave and 20 days of paid vacation
• Official Ukrainian holidays are non-working days
• Flexible work schedule and remote work
• Free English lessons, paid courses and certifications
• Career development plan and mentoring
• Coach and psychologist consultations, workshops
• Medical health insurance

Why this role is worth your attention

This is a large, living product with real growth ambitions, and the analyst sees all of its levels: from the storefront a customer uses to the internal processes that keep orders, suppliers and service moving. There is a substantial backlog and a clear modernisation roadmap, so the work is varied rather than repetitive.
The client is reasonable and collaborative, meetings are scheduled around the team, and the analyst’s opinion genuinely influences what gets built. The role suits someone who prefers to shape the solution rather than pass requirements along, and who is comfortable taking ownership of a domain over time.

Need more information? Welcome!