Simple Solutions
Joined in
2021
18% answers
Компания оказывает услуги по разработке интернет-проектов различного уровня сложности, имеет опыт работы с заказчиками из различных стран и различных сфер бизнеса, таких как Туризм, Human Resources, Бухгалтерия, E-commerce , Автобизнес. Симпл Солюшнс работает как напрямую с конечными заказчиками, так и через партнеров имея подписанный NDA.
Основная специализация компании - PHP-фреймворки, такие как Yii, Laravel, Symfony. Также компания занимается разработкой мобильных приложений на технологии Flutter.
Основная специализация компании - PHP-фреймворки, такие как Yii, Laravel, Symfony. Также компания занимается разработкой мобильных приложений на технологии Flutter.
Website:
https://simple.solutions
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· 162 views · 52 applications · 13d
Technical Support Team Lead
Full Remote · Worldwide · Product · 3 years of experience · Upper-IntermediateWe are looking for a Technical Support Team Lead to drive the development and optimization of support operations within a fast-growing FinTech product. This is a key role focused on delivering process efficiency, mentoring a small team, and maintaining...We are looking for a Technical Support Team Lead to drive the development and optimization of support operations within a fast-growing FinTech product. This is a key role focused on delivering process efficiency, mentoring a small team, and maintaining high service quality in a business-critical environment.
Key Responsibilities:
- Oversee and structure the day-to-day work of the technical support team
- Work hands-on with support queries and system tasks, ensuring resolution and process clarity
- Onboard, train, and manage support specialists, ensuring quality and performance
- Collaborate with the Business Development team to streamline merchant-related workflows
Monitor and optimize internal support processes and documentation
Requirements:
- Proven experience in a Tech Support role within a FinTech or payments environment
- Strong understanding of payment infrastructure, including routing, merchants, chargebacks
- Experience working with ticketing systems and operational tools
- Ability to manage routine and sometimes repetitive workflows with high attention to detail
- Previous experience mentoring or managing a small team (1–2 people)
- Clear, structured communicator with a hands-on attitude
- Strong English communication skills (spoken and written)
Nice to Have:
- Experience as a Senior Support Specialist looking to transition into a lead role
- Experience building SOPs and internal documentation from scratch
- Background in working with crypto and banking-related support tickets
- Structured mindset, process-oriented thinking, and calm under pressure
Benefits:
- 23 days of paid time off + 12 paid sick days
- Additional vacation days
- Public holidays according to Spain HQ (Barcelona)
- Co-working reimbursement up to €200/month
- Private health insurance (after probation)
- Annual well-being budget up to €500
- Annual learning & development budget up to €500