Simple Solutions

Joined in 2021
18% answers
Компания оказывает услуги по разработке интернет-проектов различного уровня сложности, имеет опыт работы с заказчиками из различных стран и различных сфер бизнеса, таких как Туризм, Human Resources, Бухгалтерия, E-commerce , Автобизнес. Симпл Солюшнс работает как напрямую с конечными заказчиками, так и через партнеров имея подписанный NDA.

Основная специализация компании - PHP-фреймворки, такие как Yii, Laravel, Symfony. Также компания занимается разработкой мобильных приложений на технологии Flutter.
  • · 162 views · 52 applications · 13d

    Technical Support Team Lead

    Full Remote · Worldwide · Product · 3 years of experience · Upper-Intermediate
    We are looking for a Technical Support Team Lead to drive the development and optimization of support operations within a fast-growing FinTech product. This is a key role focused on delivering process efficiency, mentoring a small team, and maintaining...

    We are looking for a Technical Support Team Lead to drive the development and optimization of support operations within a fast-growing FinTech product. This is a key role focused on delivering process efficiency, mentoring a small team, and maintaining high service quality in a business-critical environment.

     

    Key Responsibilities:

    • Oversee and structure the day-to-day work of the technical support team
    • Work hands-on with support queries and system tasks, ensuring resolution and process clarity
    • Onboard, train, and manage support specialists, ensuring quality and performance
    • Collaborate with the Business Development team to streamline merchant-related workflows
    • Monitor and optimize internal support processes and documentation

       

    Requirements:

    • Proven experience in a Tech Support role within a FinTech or payments environment
    • Strong understanding of payment infrastructure, including routing, merchants, chargebacks
    • Experience working with ticketing systems and operational tools
    • Ability to manage routine and sometimes repetitive workflows with high attention to detail
    • Previous experience mentoring or managing a small team (1–2 people)
    • Clear, structured communicator with a hands-on attitude
    • Strong English communication skills (spoken and written)

     

    Nice to Have:

    • Experience as a Senior Support Specialist looking to transition into a lead role
    • Experience building SOPs and internal documentation from scratch
    • Background in working with crypto and banking-related support tickets
    • Structured mindset, process-oriented thinking, and calm under pressure

     

    Benefits:

    • 23 days of paid time off + 12 paid sick days
    • Additional vacation days
    • Public holidays according to Spain HQ (Barcelona)
    • Co-working reimbursement up to €200/month
    • Private health insurance (after probation)
    • Annual well-being budget up to €500
    • Annual learning & development budget up to €500
    More
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