MUGCO

We are looking for a skilled Technical Support Engineer to join our growing team and provide advanced support for Linux-based systems, container technologies, and cloud environments. This role is remote, but candidates should be based in Europe due to collaboration and time zone requirements.

Key responsibilities:

• Act as the primary point of contact for technical inquiries, resolving customer-reported issues with professionalism and urgency.
• Investigate and resolve complex technical problems related to Linux, containers (Docker, Kubernetes, Podman), and cloud infrastructure.
• Contribute to technical documentation and internal knowledge bases to help streamline future support efforts.
• Partner with engineering and product teams to escalate critical issues, ensuring rapid and thorough resolution.

Requirements:

• 3+ years of experience as a Technical Support Engineer or in a similar technical role.
• Proficient in Linux systems and shell scripting.
• Hands-on experience with container technologies such as Docker, Kubernetes, and Podman.
• Familiarity with at least one major cloud platform (AWS, Azure, GCP); AWS EKS experience is a plus.
• Strong debugging and problem-solving skills.
• Excellent communication and collaboration skills; fluency in English is required. 

We’re looking for a Senior DevOps Engineer with a strong background in automation, cloud infrastructure, and CI/CD. You’ll collaborate with development, product, and infrastructure teams to support the full software lifecycle — from build to deployment and operations.

This is a key role in a fast-paced, early-stage environment, with the opportunity to shape how we build, deploy, and scale our systems.

Key responsibilities:

• Build and maintain scalable CI/CD pipelines.
• Manage and monitor cloud infrastructure (AWS, Azure, or GCP).
• Automate workflows and streamline deployment processes.
• Implement infrastructure as code (e.g. Terraform) and configuration management.
• Troubleshoot and resolve issues across environments.
• Ensure system security, reliability, and documentation.

Requirements:

• 5+ years of experience as a DevOps Engineer.
• Deep understanding of DevOps practices and automation tools.
• Strong knowledge of containerization (Docker) and orchestration (Kubernetes).
• Experience with CI/CD tools like Jenkins, GitLab, or GitHub Actions.
• Familiarity with cloud platforms such as AWS, Azure, or Google Cloud; AWS preferred.
• Proficiency in scripting (e.g. Bash, Python) and Linux/Unix system administration.
• Strong problem-solving skills, attention to detail, and a team-first mindset.
• A passion for continuous learning and a drive to improve systems and processes.